Built motion from commit (unavailable).|2.5.29
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index e0ff798..d3cc24e 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x3d5c=['%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','calleridname','The\x20Ticket\x20ID\x20is:','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error','outbound','stripTrailingSlash','recordingFormat','[OUTBOUND]','Recording\x20is\x20enabled!','The\x20User\x20ID\x20is:','destcalleridname','The\x20Enduser\x20ID\x20is:','unmanaged','lastevent','toUpperCase','lodash','md5','util','./util','../../../../config/logger','freshdesk','redis','localhost','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridnum','getString','Subjects','Descriptions','<br>','Tags','Fields','custom_fields','mapValues','keyBy','value','%s/api/v2/tickets','remoteUri','Ticket\x20created!','validateEmail','find','email','%s/api/v2/agents/me','then','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','length','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Enduser\x20created.','Basic\x20%s','toString','base64','debug','[HTTP]','stringify','defaults','GET','map','forEach','type','string','nameField','toLowerCase','content','idField','customField','push','variable','variableName','customVariable','Variable','name','queue','serverUrl','monitor_format','[QUEUE]','recordingURL'];(function(_0xdad237,_0x361a1d){var _0x15c575=function(_0x8db2f6){while(--_0x8db2f6){_0xdad237['push'](_0xdad237['shift']());}};_0x15c575(++_0x361a1d);}(_0x3d5c,0x6f));var _0xc3d5=function(_0x1e7517,_0x4b03c9){_0x1e7517=_0x1e7517-0x0;var _0x522f4c=_0x3d5c[_0x1e7517];return _0x522f4c;};'use strict';var _=require(_0xc3d5('0x0'));var rp=require('request-promise');var md5=require(_0xc3d5('0x1'));var util=require(_0xc3d5('0x2'));var Redis=require('ioredis');var intUtil=require(_0xc3d5('0x3'));var config=require('../../../../config/environment');var logger=require(_0xc3d5('0x4'))(_0xc3d5('0x5'));config['redis']=_['defaults'](config[_0xc3d5('0x6')],{'host':_0xc3d5('0x7'),'port':0x18eb});var io=require(_0xc3d5('0x8'))(new Redis(config[_0xc3d5('0x6')]));var headers={'Content-Type':_0xc3d5('0x9'),'Accept':'application/json'};function emit(_0x4e0050,_0x327b0c,_0x2b8fe6){io['to'](_0x4e0050)[_0xc3d5('0xa')](_0x327b0c,_0x2b8fe6);}function getTicket(_0x3cd58b,_0x5480ed,_0x3182fe,_0x137bdf,_0x4b30b4){logger[_0xc3d5('0xb')](_0xc3d5('0xc'));var _0x12e99f=_[_0xc3d5('0xd')]({'responder_id':_0x5480ed['id'],'requester_id':_0x3182fe['id'],'name':util[_0xc3d5('0xe')](_0xc3d5('0xf'),_0x4b30b4['calleridname']),'phone':_0x4b30b4[_0xc3d5('0x10')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xc3d5('0x11')](_0x137bdf[_0xc3d5('0x12')],_0x4b30b4,'\x20'),'description':intUtil['getString'](_0x137bdf[_0xc3d5('0x13')],_0x4b30b4,_0xc3d5('0x14')),'tags':getTags(_0x137bdf[_0xc3d5('0x15')],'name')},getCustomFields(_0x137bdf[_0xc3d5('0x16')],_0x4b30b4));_0x12e99f[_0xc3d5('0x17')]=_[_0xc3d5('0x18')](_[_0xc3d5('0x19')](_0x12e99f[_0xc3d5('0x17')],'id'),_0xc3d5('0x1a'));return request({'uri':util['format'](_0xc3d5('0x1b'),_0x3cd58b[_0xc3d5('0x1c')]),'method':'POST','body':_0x12e99f})['then'](function(_0x555a4f){logger['info'](_0xc3d5('0x1d'));return _0x555a4f;});}function getUser(_0x38417e,_0x2400b5){if(intUtil[_0xc3d5('0x1e')](_0x2400b5)){return request({'uri':util[_0xc3d5('0xe')]('%s/api/v2/agents',_0x38417e[_0xc3d5('0x1c')]),'qs':{'email':_0x2400b5}})['then'](function(_0x321f8c){if(_0x321f8c['length']){logger['info']('Agent\x20found!');return _[_0xc3d5('0x1f')](_0x321f8c,function(_0x42aa70){return _0x42aa70['contact'][_0xc3d5('0x20')]===_0x2400b5;});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0xc3d5('0x21'),_0x38417e[_0xc3d5('0x1c')])})['then'](function(_0x199389){logger['info']('Admin\x20account\x20selected.');return _0x199389;});}});}else{logger[_0xc3d5('0xb')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xc3d5('0xe')]('%s/api/v2/agents/me',_0x38417e[_0xc3d5('0x1c')])})[_0xc3d5('0x22')](function(_0x5db414){logger[_0xc3d5('0xb')](_0xc3d5('0x23'));return _0x5db414;});}}function getEndUser(_0x9f9e27,_0x2d5c12,_0x4a9564){logger[_0xc3d5('0xb')](_0xc3d5('0x24'),_0x4a9564);return request({'uri':util[_0xc3d5('0xe')]('%s/api/v2/contacts',_0x9f9e27[_0xc3d5('0x1c')]),'qs':{'phone':_0x4a9564}})['then'](function(_0x2cf2c1){if(_0x2cf2c1[_0xc3d5('0x25')]){logger['info']('Enduser\x20found!');return _[_0xc3d5('0x1f')](_0x2cf2c1,{'phone':_0x4a9564});}else{logger['info'](_0xc3d5('0x26'));return request({'uri':util[_0xc3d5('0xe')]('%s/api/v2/contacts',_0x9f9e27[_0xc3d5('0x1c')]),'method':_0xc3d5('0x27'),'body':{'name':_0x2d5c12,'phone':_0x4a9564}})[_0xc3d5('0x22')](function(_0x12e551){logger[_0xc3d5('0xb')](_0xc3d5('0x28'));return _0x12e551;});}});}function getAuth(_0xf86e03){return util['format'](_0xc3d5('0x29'),new Buffer(_0xf86e03['apiKey']+':X')[_0xc3d5('0x2a')](_0xc3d5('0x2b')));}function request(_0x313b1f){logger[_0xc3d5('0x2c')](_0xc3d5('0x2d'),JSON[_0xc3d5('0x2e')](_0x313b1f));return rp(_[_0xc3d5('0x2f')](_0x313b1f,{'method':_0xc3d5('0x30'),'headers':headers,'json':!![]}));}function getTags(_0x2acfbf,_0xffe0a2){var _0x97a7f=[];if(_0x2acfbf&&_0x2acfbf[_0xc3d5('0x25')]>0x0){_0x97a7f=_[_0xc3d5('0x31')](_0x2acfbf,_0xffe0a2);}return _0x97a7f;}function getCustomFields(_0x5328f9,_0x131a78){var _0x5b713c=[];var _0x5015bc={'custom_fields':[]};if(_0x5328f9[_0xc3d5('0x25')]>0x0){_[_0xc3d5('0x32')](_0x5328f9,function(_0x31bd51){if(_0x31bd51[_0xc3d5('0x33')]===_0xc3d5('0x34')&&_0x31bd51[_0xc3d5('0x35')]&&!_0x31bd51['customField']){_0x5015bc[_0x31bd51[_0xc3d5('0x35')][_0xc3d5('0x36')]()]=_0x31bd51[_0xc3d5('0x37')][_0xc3d5('0x2a')]();}else if(_0x31bd51['type']===_0xc3d5('0x34')&&_0x31bd51[_0xc3d5('0x38')]&&_0x31bd51[_0xc3d5('0x39')]){_0x5015bc['custom_fields'][_0xc3d5('0x3a')]({'id':_0x31bd51[_0xc3d5('0x38')],'value':_0x31bd51[_0xc3d5('0x37')][_0xc3d5('0x2a')]()});}else if(_0x31bd51[_0xc3d5('0x33')]===_0xc3d5('0x3b')&&_0x31bd51[_0xc3d5('0x3c')]&&_0x31bd51[_0xc3d5('0x38')]&&_0x31bd51[_0xc3d5('0x39')]){_0x131a78[_0x31bd51[_0xc3d5('0x3c')]]&&_0x5015bc[_0xc3d5('0x17')]['push']({'id':_0x31bd51['idField'],'value':_0x131a78[_0x31bd51[_0xc3d5('0x3c')]][_0xc3d5('0x2a')]()});}else if(_0x31bd51[_0xc3d5('0x33')]===_0xc3d5('0x3d')&&_0x31bd51[_0xc3d5('0x3e')]&&_0x31bd51['Variable']['name']&&_0x31bd51['idField']&&_0x31bd51['customField']){_0x131a78[_0x31bd51[_0xc3d5('0x3e')][_0xc3d5('0x3f')][_0xc3d5('0x36')]()]&&_0x5015bc[_0xc3d5('0x17')][_0xc3d5('0x3a')]({'id':_0x31bd51[_0xc3d5('0x38')],'value':_0x131a78[_0x31bd51[_0xc3d5('0x3e')][_0xc3d5('0x3f')]['toLowerCase']()][_0xc3d5('0x2a')]()});}});}return _0x5015bc;}exports[_0xc3d5('0x40')]=function(_0x97bd10,_0x4f00c2,_0x4253f5,_0x4e34a0,_0x4e9e0a,_0x34b904){var _0xad2d8f,_0xcb8280;_0x34b904[_0xc3d5('0x1c')]=intUtil['stripTrailingSlash'](_0x34b904[_0xc3d5('0x1c')]);_0x34b904[_0xc3d5('0x41')]=intUtil['stripTrailingSlash'](_0x34b904['serverUrl']);if(_0x4e9e0a&&_0x4e9e0a[_0xc3d5('0x42')]){logger['info'](_0xc3d5('0x43'),'Recording\x20is\x20enabled!');_0x4f00c2[_0xc3d5('0x44')]=util[_0xc3d5('0xe')](_0xc3d5('0x45'),_0x34b904['serverUrl'],_0x4f00c2[_0xc3d5('0x46')],md5(_0x4f00c2[_0xc3d5('0x46')]));}else{_0x4f00c2['recordingURL']='';}headers[_0xc3d5('0x47')]=getAuth(_0x34b904);return getUser(_0x34b904,_0x4e34a0['email'])['then'](function(_0x32382e){_0xad2d8f=_0x32382e;logger[_0xc3d5('0xb')]('The\x20User\x20ID\x20is:',_0xad2d8f['id']);return getEndUser(_0x34b904,_0x4f00c2[_0xc3d5('0x48')],_0x4f00c2[_0xc3d5('0x10')]);})[_0xc3d5('0x22')](function(_0x2a66af){_0xcb8280=_0x2a66af;logger[_0xc3d5('0xb')]('The\x20Enduser\x20ID\x20is:',_0xcb8280['id']);return getTicket(_0x34b904,_0xad2d8f,_0xcb8280,_0x4253f5,_0x4f00c2);})[_0xc3d5('0x22')](function(_0x554bb3){if(_0x554bb3&&_0x554bb3['id']){logger[_0xc3d5('0xb')](_0xc3d5('0x1d'));logger['info'](_0xc3d5('0x49'),_0x554bb3['id']);logger[_0xc3d5('0xb')](_0xc3d5('0x43'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xc3d5('0xe')](_0xc3d5('0x4a'),_0x4e34a0['name']),_0xc3d5('0x4b'),{'uri':util[_0xc3d5('0xe')](_0xc3d5('0x4c'),_0x34b904[_0xc3d5('0x1c')],_0x554bb3['id'])});}})[_0xc3d5('0x4d')](function(_0x1e055b){logger[_0xc3d5('0x4e')](_0xc3d5('0x43'),JSON[_0xc3d5('0x2e')](_0x1e055b));});};exports[_0xc3d5('0x4f')]=function(_0x6e660f,_0x5386b5,_0x38f2af,_0xbb4836,_0x18cd32,_0xcf3c96,_0x18e680){var _0xd10d6f,_0x149219;_0xcf3c96[_0xc3d5('0x1c')]=intUtil['stripTrailingSlash'](_0xcf3c96[_0xc3d5('0x1c')]);_0xcf3c96[_0xc3d5('0x41')]=intUtil[_0xc3d5('0x50')](_0xcf3c96[_0xc3d5('0x41')]);if(_0x18e680&&_0x18e680[_0xc3d5('0x51')]&&_0x18e680[_0xc3d5('0x51')]!=='none'){logger[_0xc3d5('0xb')](_0xc3d5('0x52'),_0xc3d5('0x53'));_0x5386b5[_0xc3d5('0x44')]=util[_0xc3d5('0xe')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0xcf3c96[_0xc3d5('0x41')],_0x5386b5[_0xc3d5('0x46')],md5(_0x5386b5['uniqueid']));}headers[_0xc3d5('0x47')]=getAuth(_0xcf3c96);return getUser(_0xcf3c96,_0xbb4836[_0xc3d5('0x20')])['then'](function(_0x35d1f6){_0xd10d6f=_0x35d1f6;logger[_0xc3d5('0xb')](_0xc3d5('0x54'),_0xd10d6f['id']);return getEndUser(_0xcf3c96,_0x5386b5[_0xc3d5('0x55')],_0x5386b5['destcalleridnum']);})[_0xc3d5('0x22')](function(_0x3341d6){_0x149219=_0x3341d6;logger[_0xc3d5('0xb')](_0xc3d5('0x56'),_0x149219['id']);return getTicket(_0xcf3c96,_0xd10d6f,_0x149219,_0x38f2af,_0x5386b5);})[_0xc3d5('0x22')](function(_0x57b5ba){if(_0x57b5ba&&_0x57b5ba['id']){logger['info'](_0xc3d5('0x1d'));logger[_0xc3d5('0xb')](_0xc3d5('0x49'),_0x57b5ba['id']);logger[_0xc3d5('0xb')]('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xc3d5('0xe')]('user:%s',_0xbb4836['name']),_0xc3d5('0x4b'),{'uri':util[_0xc3d5('0xe')]('%s/helpdesk/tickets/%d',_0xcf3c96[_0xc3d5('0x1c')],_0x57b5ba['id'])});}})[_0xc3d5('0x4d')](function(_0xf1b560){logger[_0xc3d5('0x4e')](_0xc3d5('0x52'),JSON[_0xc3d5('0x2e')](_0xf1b560));});};exports[_0xc3d5('0x57')]=function(_0x5becfb,_0x2c60f7,_0x418d41,_0x2c3691,_0x1dbe1c,_0xbc7398){var _0x38a1b4,_0x1c1709;_0xbc7398['remoteUri']=intUtil[_0xc3d5('0x50')](_0xbc7398['remoteUri']);_0xbc7398[_0xc3d5('0x41')]=intUtil[_0xc3d5('0x50')](_0xbc7398[_0xc3d5('0x41')]);if(_0x1dbe1c&&_0x1dbe1c[_0xc3d5('0x42')]){logger[_0xc3d5('0xb')]('['+_0x2c60f7[_0xc3d5('0x58')][_0xc3d5('0x59')]()+']',_0xc3d5('0x53'));_0x2c60f7[_0xc3d5('0x44')]=util[_0xc3d5('0xe')](_0xc3d5('0x45'),_0xbc7398[_0xc3d5('0x41')],_0x2c60f7['uniqueid'],md5(_0x2c60f7['uniqueid']));}else{_0x2c60f7[_0xc3d5('0x44')]='';}headers['Authorization']=getAuth(_0xbc7398);return getUser(_0xbc7398,'')['then'](function(_0x54eaa1){_0x38a1b4=_0x54eaa1;logger['info'](_0xc3d5('0x54'),_0x38a1b4['id']);return getEndUser(_0xbc7398,_0x2c60f7[_0xc3d5('0x48')],_0x2c60f7['calleridnum']);})[_0xc3d5('0x22')](function(_0x12ab53){_0x1c1709=_0x12ab53;logger[_0xc3d5('0xb')](_0xc3d5('0x56'),_0x1c1709['id']);return getTicket(_0xbc7398,_0x38a1b4,_0x1c1709,_0x418d41,_0x2c60f7);})[_0xc3d5('0x22')](function(_0x1dcce1){if(_0x1dcce1){logger[_0xc3d5('0xb')](_0xc3d5('0x1d'));logger[_0xc3d5('0xb')](_0xc3d5('0x49'),_0x1dcce1['id']);}})[_0xc3d5('0x4d')](function(_0x40fc23){logger[_0xc3d5('0x4e')]('['+_0x2c60f7[_0xc3d5('0x58')][_0xc3d5('0x59')]()+']',JSON[_0xc3d5('0x2e')](_0x40fc23));});};
\ No newline at end of file
+var _0xe4f6=['custom_fields','keyBy','value','%s/api/v2/tickets','remoteUri','then','validateEmail','%s/api/v2/agents','length','Agent\x20found!','find','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20created.','Basic\x20%s','apiKey','debug','[HTTP]','defaults','GET','forEach','includes','picklist','nameField','customField','content','toString','string','idField','push','variable','variableName','type','Variable','toLowerCase','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','Ticket\x20created!','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error','stringify','outbound','recordingFormat','[OUTBOUND]','destcalleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','unmanaged','lastevent','toUpperCase','md5','util','ioredis','./util','../../../../config/logger','freshdesk','redis','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','calleridname','calleridnum','getString','Descriptions','Tags','name','Fields'];(function(_0x10ea3c,_0x5a2abd){var _0x25c6ee=function(_0x3e341a){while(--_0x3e341a){_0x10ea3c['push'](_0x10ea3c['shift']());}};_0x25c6ee(++_0x5a2abd);}(_0xe4f6,0x19a));var _0x6e4f=function(_0x576185,_0x5d0390){_0x576185=_0x576185-0x0;var _0x16b86b=_0xe4f6[_0x576185];return _0x16b86b;};'use strict';var _=require('lodash');var rp=require('request-promise');var md5=require(_0x6e4f('0x0'));var util=require(_0x6e4f('0x1'));var Redis=require(_0x6e4f('0x2'));var intUtil=require(_0x6e4f('0x3'));var config=require('../../../../config/environment');var logger=require(_0x6e4f('0x4'))(_0x6e4f('0x5'));config[_0x6e4f('0x6')]=_['defaults'](config['redis'],{'host':'localhost','port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x6e4f('0x6')]));var headers={'Content-Type':_0x6e4f('0x7'),'Accept':_0x6e4f('0x7')};function emit(_0x30d3e6,_0x67dc43,_0x34e359){io['to'](_0x30d3e6)[_0x6e4f('0x8')](_0x67dc43,_0x34e359);}function getTicket(_0xda8bcd,_0x5b58c6,_0xb44360,_0x5ef76e,_0x59f853){logger[_0x6e4f('0x9')](_0x6e4f('0xa'));var _0x2a71df=_[_0x6e4f('0xb')]({'responder_id':_0x5b58c6['id'],'requester_id':_0xb44360['id'],'name':util[_0x6e4f('0xc')]('Caller\x20-\x20%s',_0x59f853[_0x6e4f('0xd')]),'phone':_0x59f853[_0x6e4f('0xe')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil['getString'](_0x5ef76e['Subjects'],_0x59f853,'\x20'),'description':intUtil[_0x6e4f('0xf')](_0x5ef76e[_0x6e4f('0x10')],_0x59f853,'<br>'),'tags':getTags(_0x5ef76e[_0x6e4f('0x11')],_0x6e4f('0x12'))},getCustomFields(_0x5ef76e[_0x6e4f('0x13')],_0x59f853));_0x2a71df[_0x6e4f('0x14')]=_['mapValues'](_[_0x6e4f('0x15')](_0x2a71df[_0x6e4f('0x14')],'id'),_0x6e4f('0x16'));return request({'uri':util[_0x6e4f('0xc')](_0x6e4f('0x17'),_0xda8bcd[_0x6e4f('0x18')]),'method':'POST','body':_0x2a71df})[_0x6e4f('0x19')](function(_0x2459a4){logger[_0x6e4f('0x9')]('Ticket\x20created!');return _0x2459a4;});}function getUser(_0x5d85c1,_0x48218b){if(intUtil[_0x6e4f('0x1a')](_0x48218b)){return request({'uri':util[_0x6e4f('0xc')](_0x6e4f('0x1b'),_0x5d85c1[_0x6e4f('0x18')]),'qs':{'email':_0x48218b}})[_0x6e4f('0x19')](function(_0x460247){if(_0x460247[_0x6e4f('0x1c')]){logger[_0x6e4f('0x9')](_0x6e4f('0x1d'));return _[_0x6e4f('0x1e')](_0x460247,function(_0x2558e8){return _0x2558e8[_0x6e4f('0x1f')][_0x6e4f('0x20')]===_0x48218b;});}else{logger[_0x6e4f('0x9')](_0x6e4f('0x21'));return request({'uri':util[_0x6e4f('0xc')]('%s/api/v2/agents/me',_0x5d85c1[_0x6e4f('0x18')])})[_0x6e4f('0x19')](function(_0x59dfb3){logger[_0x6e4f('0x9')](_0x6e4f('0x22'));return _0x59dfb3;});}});}else{logger[_0x6e4f('0x9')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x6e4f('0xc')]('%s/api/v2/agents/me',_0x5d85c1[_0x6e4f('0x18')])})[_0x6e4f('0x19')](function(_0x57ef93){logger[_0x6e4f('0x9')](_0x6e4f('0x22'));return _0x57ef93;});}}function getEndUser(_0x5f2ae9,_0x5d5e94,_0x123f19){logger['info'](_0x6e4f('0x23'),_0x123f19);return request({'uri':util[_0x6e4f('0xc')](_0x6e4f('0x24'),_0x5f2ae9[_0x6e4f('0x18')]),'qs':{'phone':_0x123f19}})[_0x6e4f('0x19')](function(_0x3c722b){if(_0x3c722b[_0x6e4f('0x1c')]){logger['info']('Enduser\x20found!');return _[_0x6e4f('0x1e')](_0x3c722b,{'phone':_0x123f19});}else{logger[_0x6e4f('0x9')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0x6e4f('0xc')]('%s/api/v2/contacts',_0x5f2ae9[_0x6e4f('0x18')]),'method':'POST','body':{'name':_0x5d5e94,'phone':_0x123f19}})[_0x6e4f('0x19')](function(_0x47c6ab){logger[_0x6e4f('0x9')](_0x6e4f('0x25'));return _0x47c6ab;});}});}function getAuth(_0x2b7357){return util['format'](_0x6e4f('0x26'),new Buffer(_0x2b7357[_0x6e4f('0x27')]+':X')['toString']('base64'));}function request(_0x28f92f){logger[_0x6e4f('0x28')](_0x6e4f('0x29'),JSON['stringify'](_0x28f92f));return rp(_[_0x6e4f('0x2a')](_0x28f92f,{'method':_0x6e4f('0x2b'),'headers':headers,'json':!![]}));}function getTags(_0x20ff29,_0x40b8a6){var _0x1a66b1=[];if(_0x20ff29&&_0x20ff29[_0x6e4f('0x1c')]>0x0){_0x1a66b1=_['map'](_0x20ff29,_0x40b8a6);}return _0x1a66b1;}function getCustomFields(_0x276a69,_0x1a8e31){var _0x22d406=[];var _0x38e50f={'custom_fields':[]};if(_0x276a69[_0x6e4f('0x1c')]>0x0){_[_0x6e4f('0x2c')](_0x276a69,function(_0x257dfc){if(_[_0x6e4f('0x2d')](['string',_0x6e4f('0x2e')],_0x257dfc['type'])&&_0x257dfc[_0x6e4f('0x2f')]&&!_0x257dfc[_0x6e4f('0x30')]){_0x38e50f[_0x257dfc[_0x6e4f('0x2f')]['toLowerCase']()]=_0x257dfc[_0x6e4f('0x31')][_0x6e4f('0x32')]();}else if(_[_0x6e4f('0x2d')]([_0x6e4f('0x33'),_0x6e4f('0x2e')],_0x257dfc['type'])&&_0x257dfc[_0x6e4f('0x34')]&&_0x257dfc['customField']){_0x38e50f[_0x6e4f('0x14')][_0x6e4f('0x35')]({'id':_0x257dfc['idField'],'value':_0x257dfc[_0x6e4f('0x31')][_0x6e4f('0x32')]()});}else if(_0x257dfc['type']===_0x6e4f('0x36')&&_0x257dfc[_0x6e4f('0x37')]&&_0x257dfc[_0x6e4f('0x34')]&&_0x257dfc[_0x6e4f('0x30')]){_0x1a8e31[_0x257dfc['variableName']]&&_0x38e50f[_0x6e4f('0x14')][_0x6e4f('0x35')]({'id':_0x257dfc['idField'],'value':_0x1a8e31[_0x257dfc[_0x6e4f('0x37')]][_0x6e4f('0x32')]()});}else if(_0x257dfc[_0x6e4f('0x38')]==='customVariable'&&_0x257dfc[_0x6e4f('0x39')]&&_0x257dfc[_0x6e4f('0x39')][_0x6e4f('0x12')]&&_0x257dfc[_0x6e4f('0x34')]&&_0x257dfc['customField']){_0x1a8e31[_0x257dfc['Variable']['name'][_0x6e4f('0x3a')]()]&&_0x38e50f[_0x6e4f('0x14')][_0x6e4f('0x35')]({'id':_0x257dfc['idField'],'value':_0x1a8e31[_0x257dfc['Variable'][_0x6e4f('0x12')]['toLowerCase']()][_0x6e4f('0x32')]()});}});}return _0x38e50f;}exports['queue']=function(_0x551ea2,_0x12d7a2,_0x2813af,_0xfd51ce,_0x4fba8f,_0x1794fe){var _0x2e61ca,_0x77ac4d;_0x1794fe[_0x6e4f('0x18')]=intUtil[_0x6e4f('0x3b')](_0x1794fe['remoteUri']);_0x1794fe[_0x6e4f('0x3c')]=intUtil[_0x6e4f('0x3b')](_0x1794fe['serverUrl']);if(_0x4fba8f&&_0x4fba8f[_0x6e4f('0x3d')]){logger[_0x6e4f('0x9')](_0x6e4f('0x3e'),_0x6e4f('0x3f'));_0x12d7a2[_0x6e4f('0x40')]=util[_0x6e4f('0xc')](_0x6e4f('0x41'),_0x1794fe['serverUrl'],_0x12d7a2[_0x6e4f('0x42')],md5(_0x12d7a2[_0x6e4f('0x42')]));}else{_0x12d7a2['recordingURL']='';}headers[_0x6e4f('0x43')]=getAuth(_0x1794fe);return getUser(_0x1794fe,_0xfd51ce[_0x6e4f('0x20')])[_0x6e4f('0x19')](function(_0x102036){_0x2e61ca=_0x102036;logger[_0x6e4f('0x9')](_0x6e4f('0x44'),_0x2e61ca['id']);return getEndUser(_0x1794fe,_0x12d7a2[_0x6e4f('0xd')],_0x12d7a2['calleridnum']);})[_0x6e4f('0x19')](function(_0x5d12a3){_0x77ac4d=_0x5d12a3;logger[_0x6e4f('0x9')]('The\x20Enduser\x20ID\x20is:',_0x77ac4d['id']);return getTicket(_0x1794fe,_0x2e61ca,_0x77ac4d,_0x2813af,_0x12d7a2);})[_0x6e4f('0x19')](function(_0x2679c0){if(_0x2679c0&&_0x2679c0['id']){logger[_0x6e4f('0x9')](_0x6e4f('0x45'));logger['info']('The\x20Ticket\x20ID\x20is:',_0x2679c0['id']);logger['info'](_0x6e4f('0x3e'),_0x6e4f('0x46'));emit(util[_0x6e4f('0xc')](_0x6e4f('0x47'),_0xfd51ce[_0x6e4f('0x12')]),_0x6e4f('0x48'),{'uri':util[_0x6e4f('0xc')](_0x6e4f('0x49'),_0x1794fe[_0x6e4f('0x18')],_0x2679c0['id'])});}})[_0x6e4f('0x4a')](function(_0x51d9a8){logger[_0x6e4f('0x4b')]('[QUEUE]',JSON[_0x6e4f('0x4c')](_0x51d9a8));});};exports[_0x6e4f('0x4d')]=function(_0x5bb2dd,_0x116ab9,_0x2d0574,_0x150dc1,_0xb4ad13,_0x2653be,_0x418771){var _0x26f60d,_0x46920;_0x2653be[_0x6e4f('0x18')]=intUtil[_0x6e4f('0x3b')](_0x2653be[_0x6e4f('0x18')]);_0x2653be[_0x6e4f('0x3c')]=intUtil[_0x6e4f('0x3b')](_0x2653be['serverUrl']);if(_0x418771&&_0x418771[_0x6e4f('0x4e')]&&_0x418771[_0x6e4f('0x4e')]!=='none'){logger[_0x6e4f('0x9')](_0x6e4f('0x4f'),_0x6e4f('0x3f'));_0x116ab9[_0x6e4f('0x40')]=util['format'](_0x6e4f('0x41'),_0x2653be[_0x6e4f('0x3c')],_0x116ab9[_0x6e4f('0x42')],md5(_0x116ab9[_0x6e4f('0x42')]));}headers[_0x6e4f('0x43')]=getAuth(_0x2653be);return getUser(_0x2653be,_0x150dc1[_0x6e4f('0x20')])[_0x6e4f('0x19')](function(_0x494c8e){_0x26f60d=_0x494c8e;logger[_0x6e4f('0x9')](_0x6e4f('0x44'),_0x26f60d['id']);return getEndUser(_0x2653be,_0x116ab9['destcalleridname'],_0x116ab9[_0x6e4f('0x50')]);})['then'](function(_0x4f6b4a){_0x46920=_0x4f6b4a;logger[_0x6e4f('0x9')](_0x6e4f('0x51'),_0x46920['id']);return getTicket(_0x2653be,_0x26f60d,_0x46920,_0x2d0574,_0x116ab9);})[_0x6e4f('0x19')](function(_0x2cc29d){if(_0x2cc29d&&_0x2cc29d['id']){logger[_0x6e4f('0x9')](_0x6e4f('0x45'));logger[_0x6e4f('0x9')](_0x6e4f('0x52'),_0x2cc29d['id']);logger[_0x6e4f('0x9')](_0x6e4f('0x4f'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format'](_0x6e4f('0x47'),_0x150dc1[_0x6e4f('0x12')]),'trigger:browser:url',{'uri':util['format']('%s/helpdesk/tickets/%d',_0x2653be['remoteUri'],_0x2cc29d['id'])});}})[_0x6e4f('0x4a')](function(_0x30e186){logger['error'](_0x6e4f('0x4f'),JSON[_0x6e4f('0x4c')](_0x30e186));});};exports[_0x6e4f('0x53')]=function(_0x4c723c,_0x1b8f48,_0x1b9a7d,_0xa25775,_0x250aed,_0x47976d){var _0x1960b9,_0x26218e;_0x47976d['remoteUri']=intUtil[_0x6e4f('0x3b')](_0x47976d[_0x6e4f('0x18')]);_0x47976d[_0x6e4f('0x3c')]=intUtil['stripTrailingSlash'](_0x47976d[_0x6e4f('0x3c')]);if(_0x250aed&&_0x250aed['monitor_format']){logger[_0x6e4f('0x9')]('['+_0x1b8f48[_0x6e4f('0x54')][_0x6e4f('0x55')]()+']',_0x6e4f('0x3f'));_0x1b8f48[_0x6e4f('0x40')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x47976d[_0x6e4f('0x3c')],_0x1b8f48[_0x6e4f('0x42')],md5(_0x1b8f48[_0x6e4f('0x42')]));}else{_0x1b8f48[_0x6e4f('0x40')]='';}headers[_0x6e4f('0x43')]=getAuth(_0x47976d);return getUser(_0x47976d,'')[_0x6e4f('0x19')](function(_0x3936d5){_0x1960b9=_0x3936d5;logger[_0x6e4f('0x9')](_0x6e4f('0x44'),_0x1960b9['id']);return getEndUser(_0x47976d,_0x1b8f48[_0x6e4f('0xd')],_0x1b8f48[_0x6e4f('0xe')]);})['then'](function(_0x3a285d){_0x26218e=_0x3a285d;logger['info']('The\x20Enduser\x20ID\x20is:',_0x26218e['id']);return getTicket(_0x47976d,_0x1960b9,_0x26218e,_0x1b9a7d,_0x1b8f48);})['then'](function(_0x18b2e1){if(_0x18b2e1){logger[_0x6e4f('0x9')](_0x6e4f('0x45'));logger[_0x6e4f('0x9')](_0x6e4f('0x52'),_0x18b2e1['id']);}})[_0x6e4f('0x4a')](function(_0x1ed202){logger['error']('['+_0x1b8f48['lastevent'][_0x6e4f('0x55')]()+']',JSON[_0x6e4f('0x4c')](_0x1ed202));});};
\ No newline at end of file