Built motion from commit (unavailable).|2.5.21
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index 4da1121..e4263bf 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0xff7c=['[QUEUE]','Recording\x20is\x20enabled!','recordingURL','uniqueid','calleridname','calleridnum','The\x20Ticket\x20ID\x20is:','user:%s','%s/helpdesk/tickets/%d','catch','error','outbound','recordingFormat','none','[OUTBOUND]','Authorization','The\x20User\x20ID\x20is:','destcalleridname','The\x20Enduser\x20ID\x20is:','trigger:browser:url','[ABANDONED]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','request-promise','md5','util','ioredis','./util','../../../../config/logger','localhost','socket.io-emitter','redis','application/json','emit','merge','format','Caller\x20-\x20%s','getString','Subjects','Descriptions','<br>','Fields','custom_fields','mapValues','keyBy','remoteUri','POST','then','info','Ticket\x20created!','validateEmail','length','Agent\x20found!','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','find','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','[HTTP]','stringify','defaults','GET','map','forEach','type','string','customField','toLowerCase','content','idField','push','variable','variableName','customVariable','Variable','name','queue','stripTrailingSlash','serverUrl','monitor_format'];(function(_0x47f7da,_0x4f3ff8){var _0x9fd378=function(_0x502f74){while(--_0x502f74){_0x47f7da['push'](_0x47f7da['shift']());}};_0x9fd378(++_0x4f3ff8);}(_0xff7c,0x11b));var _0xcff7=function(_0x32b542,_0x4512fa){_0x32b542=_0x32b542-0x0;var _0x554d54=_0xff7c[_0x32b542];return _0x554d54;};'use strict';var _=require('lodash');var rp=require(_0xcff7('0x0'));var md5=require(_0xcff7('0x1'));var util=require(_0xcff7('0x2'));var Redis=require(_0xcff7('0x3'));var intUtil=require(_0xcff7('0x4'));var config=require('../../../../config/environment');var logger=require(_0xcff7('0x5'))('freshdesk');config['redis']=_['defaults'](config['redis'],{'host':_0xcff7('0x6'),'port':0x18eb});var io=require(_0xcff7('0x7'))(new Redis(config[_0xcff7('0x8')]));var headers={'Content-Type':_0xcff7('0x9'),'Accept':'application/json'};function emit(_0x372247,_0x4c87fc,_0x138887){io['to'](_0x372247)[_0xcff7('0xa')](_0x4c87fc,_0x138887);}function getTicket(_0x465ac3,_0x21ae2c,_0x3c1bbd,_0x1f59be,_0x1d5816){logger['info']('Creating\x20new\x20ticket...');var _0x2990e7=_[_0xcff7('0xb')]({'responder_id':_0x21ae2c['id'],'requester_id':_0x3c1bbd['id'],'name':util[_0xcff7('0xc')](_0xcff7('0xd'),_0x1d5816['calleridname']),'phone':_0x1d5816['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xcff7('0xe')](_0x1f59be[_0xcff7('0xf')],_0x1d5816,'\x20'),'description':intUtil[_0xcff7('0xe')](_0x1f59be[_0xcff7('0x10')],_0x1d5816,_0xcff7('0x11')),'tags':getTags(_0x1f59be['Tags'],'name')},getCustomFields(_0x1f59be[_0xcff7('0x12')],_0x1d5816));_0x2990e7[_0xcff7('0x13')]=_[_0xcff7('0x14')](_[_0xcff7('0x15')](_0x2990e7['custom_fields'],'id'),'value');return request({'uri':util[_0xcff7('0xc')]('%s/api/v2/tickets',_0x465ac3[_0xcff7('0x16')]),'method':_0xcff7('0x17'),'body':_0x2990e7})[_0xcff7('0x18')](function(_0x32afd6){logger[_0xcff7('0x19')](_0xcff7('0x1a'));return _0x32afd6;});}function getUser(_0x524ac6,_0x49e6ed){if(intUtil[_0xcff7('0x1b')](_0x49e6ed)){return request({'uri':util[_0xcff7('0xc')]('%s/api/v2/agents',_0x524ac6['remoteUri']),'qs':{'email':_0x49e6ed}})[_0xcff7('0x18')](function(_0x403650){if(_0x403650[_0xcff7('0x1c')]){logger[_0xcff7('0x19')](_0xcff7('0x1d'));return _['find'](_0x403650,function(_0x105a33){return _0x105a33[_0xcff7('0x1e')][_0xcff7('0x1f')]===_0x49e6ed;});}else{logger[_0xcff7('0x19')](_0xcff7('0x20'));return request({'uri':util[_0xcff7('0xc')](_0xcff7('0x21'),_0x524ac6[_0xcff7('0x16')])})['then'](function(_0x3024f2){logger[_0xcff7('0x19')]('Admin\x20account\x20selected.');return _0x3024f2;});}});}else{logger[_0xcff7('0x19')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0xcff7('0x21'),_0x524ac6[_0xcff7('0x16')])})[_0xcff7('0x18')](function(_0x35039d){logger[_0xcff7('0x19')](_0xcff7('0x22'));return _0x35039d;});}}function getEndUser(_0x3b569a,_0x13da2d,_0x202898){logger[_0xcff7('0x19')](_0xcff7('0x23'),_0x202898);return request({'uri':util[_0xcff7('0xc')](_0xcff7('0x24'),_0x3b569a['remoteUri']),'qs':{'phone':_0x202898}})['then'](function(_0x10167a){if(_0x10167a['length']){logger['info']('Enduser\x20found!');return _[_0xcff7('0x25')](_0x10167a,{'phone':_0x202898});}else{logger['info']('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util['format']('%s/api/v2/contacts',_0x3b569a[_0xcff7('0x16')]),'method':_0xcff7('0x17'),'body':{'name':_0x13da2d,'phone':_0x202898}})[_0xcff7('0x18')](function(_0x4f7fde){logger[_0xcff7('0x19')](_0xcff7('0x26'));return _0x4f7fde;});}});}function getAuth(_0x4f8e88){return util[_0xcff7('0xc')](_0xcff7('0x27'),new Buffer(_0x4f8e88[_0xcff7('0x28')]+':X')[_0xcff7('0x29')](_0xcff7('0x2a')));}function request(_0x55dadb){logger['debug'](_0xcff7('0x2b'),JSON[_0xcff7('0x2c')](_0x55dadb));return rp(_[_0xcff7('0x2d')](_0x55dadb,{'method':_0xcff7('0x2e'),'headers':headers,'json':!![]}));}function getTags(_0x1461f7,_0x3afd85){var _0x3b64d8=[];if(_0x1461f7&&_0x1461f7[_0xcff7('0x1c')]>0x0){_0x3b64d8=_[_0xcff7('0x2f')](_0x1461f7,_0x3afd85);}return _0x3b64d8;}function getCustomFields(_0x6e354b,_0x5598ec){var _0x5bce70=[];var _0x49a361={'custom_fields':[]};if(_0x6e354b[_0xcff7('0x1c')]>0x0){_[_0xcff7('0x30')](_0x6e354b,function(_0x3d3acf){if(_0x3d3acf[_0xcff7('0x31')]===_0xcff7('0x32')&&_0x3d3acf['nameField']&&!_0x3d3acf[_0xcff7('0x33')]){_0x49a361[_0x3d3acf['nameField'][_0xcff7('0x34')]()]=_0x3d3acf[_0xcff7('0x35')][_0xcff7('0x29')]();}else if(_0x3d3acf[_0xcff7('0x31')]===_0xcff7('0x32')&&_0x3d3acf[_0xcff7('0x36')]&&_0x3d3acf[_0xcff7('0x33')]){_0x49a361[_0xcff7('0x13')][_0xcff7('0x37')]({'id':_0x3d3acf[_0xcff7('0x36')],'value':_0x3d3acf['content'][_0xcff7('0x29')]()});}else if(_0x3d3acf['type']===_0xcff7('0x38')&&_0x3d3acf['variableName']&&_0x3d3acf[_0xcff7('0x36')]&&_0x3d3acf[_0xcff7('0x33')]){_0x5598ec[_0x3d3acf[_0xcff7('0x39')]]&&_0x49a361[_0xcff7('0x13')]['push']({'id':_0x3d3acf['idField'],'value':_0x5598ec[_0x3d3acf[_0xcff7('0x39')]]['toString']()});}else if(_0x3d3acf[_0xcff7('0x31')]===_0xcff7('0x3a')&&_0x3d3acf[_0xcff7('0x3b')]&&_0x3d3acf[_0xcff7('0x3b')][_0xcff7('0x3c')]&&_0x3d3acf[_0xcff7('0x36')]&&_0x3d3acf[_0xcff7('0x33')]){_0x5598ec[_0x3d3acf['Variable'][_0xcff7('0x3c')][_0xcff7('0x34')]()]&&_0x49a361[_0xcff7('0x13')][_0xcff7('0x37')]({'id':_0x3d3acf[_0xcff7('0x36')],'value':_0x5598ec[_0x3d3acf['Variable'][_0xcff7('0x3c')][_0xcff7('0x34')]()][_0xcff7('0x29')]()});}});}return _0x49a361;}exports[_0xcff7('0x3d')]=function(_0x4431eb,_0x4dd565,_0x48e34d,_0x1c31b6,_0x957698,_0xffa99e){var _0x3dcc27,_0x3994f0;_0xffa99e['remoteUri']=intUtil[_0xcff7('0x3e')](_0xffa99e[_0xcff7('0x16')]);_0xffa99e[_0xcff7('0x3f')]=intUtil['stripTrailingSlash'](_0xffa99e[_0xcff7('0x3f')]);if(_0x957698&&_0x957698[_0xcff7('0x40')]){logger[_0xcff7('0x19')](_0xcff7('0x41'),_0xcff7('0x42'));_0x4dd565[_0xcff7('0x43')]=util[_0xcff7('0xc')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0xffa99e[_0xcff7('0x3f')],_0x4dd565[_0xcff7('0x44')],md5(_0x4dd565[_0xcff7('0x44')]));}else{_0x4dd565[_0xcff7('0x43')]='';}headers['Authorization']=getAuth(_0xffa99e);return getUser(_0xffa99e,_0x1c31b6[_0xcff7('0x1f')])[_0xcff7('0x18')](function(_0x461d4c){_0x3dcc27=_0x461d4c;logger['info']('The\x20User\x20ID\x20is:',_0x3dcc27['id']);return getEndUser(_0xffa99e,_0x4dd565[_0xcff7('0x45')],_0x4dd565[_0xcff7('0x46')]);})[_0xcff7('0x18')](function(_0x488214){_0x3994f0=_0x488214;logger[_0xcff7('0x19')]('The\x20Enduser\x20ID\x20is:',_0x3994f0['id']);return getTicket(_0xffa99e,_0x3dcc27,_0x3994f0,_0x48e34d,_0x4dd565);})[_0xcff7('0x18')](function(_0x3bb35f){if(_0x3bb35f&&_0x3bb35f['id']){logger[_0xcff7('0x19')]('Ticket\x20created!');logger[_0xcff7('0x19')](_0xcff7('0x47'),_0x3bb35f['id']);logger['info'](_0xcff7('0x41'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xcff7('0xc')](_0xcff7('0x48'),_0x1c31b6[_0xcff7('0x3c')]),'trigger:browser:url',{'uri':util['format'](_0xcff7('0x49'),_0xffa99e[_0xcff7('0x16')],_0x3bb35f['id'])});}})[_0xcff7('0x4a')](function(_0x36dda4){logger[_0xcff7('0x4b')](_0xcff7('0x41'),JSON[_0xcff7('0x2c')](_0x36dda4));});};exports[_0xcff7('0x4c')]=function(_0x57d366,_0x4a0998,_0x70f6f6,_0x17dd44,_0x1ce828,_0xa09449,_0x4dc4b0){var _0x570f10,_0x534384;_0xa09449[_0xcff7('0x16')]=intUtil[_0xcff7('0x3e')](_0xa09449[_0xcff7('0x16')]);_0xa09449[_0xcff7('0x3f')]=intUtil[_0xcff7('0x3e')](_0xa09449[_0xcff7('0x3f')]);if(_0x4dc4b0&&_0x4dc4b0[_0xcff7('0x4d')]&&_0x4dc4b0['recordingFormat']!==_0xcff7('0x4e')){logger['info'](_0xcff7('0x4f'),_0xcff7('0x42'));_0x4a0998['recordingURL']=util[_0xcff7('0xc')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0xa09449[_0xcff7('0x3f')],_0x4a0998[_0xcff7('0x44')],md5(_0x4a0998[_0xcff7('0x44')]));}headers[_0xcff7('0x50')]=getAuth(_0xa09449);return getUser(_0xa09449,_0x17dd44['email'])[_0xcff7('0x18')](function(_0x5f1dfa){_0x570f10=_0x5f1dfa;logger[_0xcff7('0x19')](_0xcff7('0x51'),_0x570f10['id']);return getEndUser(_0xa09449,_0x4a0998[_0xcff7('0x52')],_0x4a0998['destcalleridnum']);})['then'](function(_0x4f4528){_0x534384=_0x4f4528;logger[_0xcff7('0x19')](_0xcff7('0x53'),_0x534384['id']);return getTicket(_0xa09449,_0x570f10,_0x534384,_0x70f6f6,_0x4a0998);})[_0xcff7('0x18')](function(_0x474d4a){if(_0x474d4a&&_0x474d4a['id']){logger[_0xcff7('0x19')](_0xcff7('0x1a'));logger[_0xcff7('0x19')]('The\x20Ticket\x20ID\x20is:',_0x474d4a['id']);logger['info'](_0xcff7('0x4f'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xcff7('0xc')](_0xcff7('0x48'),_0x17dd44[_0xcff7('0x3c')]),_0xcff7('0x54'),{'uri':util['format'](_0xcff7('0x49'),_0xa09449[_0xcff7('0x16')],_0x474d4a['id'])});}})['catch'](function(_0x223d0a){logger[_0xcff7('0x4b')](_0xcff7('0x4f'),JSON[_0xcff7('0x2c')](_0x223d0a));});};exports['abandoned']=function(_0x4a675b,_0xa9e583,_0x267efa,_0x4fc784,_0x4a3b74,_0x474aa7){var _0x230a75,_0x572326;_0x474aa7[_0xcff7('0x16')]=intUtil['stripTrailingSlash'](_0x474aa7[_0xcff7('0x16')]);_0x474aa7[_0xcff7('0x3f')]=intUtil['stripTrailingSlash'](_0x474aa7[_0xcff7('0x3f')]);if(_0x4a3b74&&_0x4a3b74[_0xcff7('0x40')]){logger[_0xcff7('0x19')](_0xcff7('0x55'),_0xcff7('0x42'));_0xa9e583[_0xcff7('0x43')]=util['format'](_0xcff7('0x56'),_0x474aa7[_0xcff7('0x3f')],_0xa9e583[_0xcff7('0x44')],md5(_0xa9e583[_0xcff7('0x44')]));}else{_0xa9e583[_0xcff7('0x43')]='';}headers[_0xcff7('0x50')]=getAuth(_0x474aa7);return getUser(_0x474aa7,'')[_0xcff7('0x18')](function(_0x2d6773){_0x230a75=_0x2d6773;logger['info'](_0xcff7('0x51'),_0x230a75['id']);return getEndUser(_0x474aa7,_0xa9e583[_0xcff7('0x45')],_0xa9e583['calleridnum']);})[_0xcff7('0x18')](function(_0x20330f){_0x572326=_0x20330f;logger['info'](_0xcff7('0x53'),_0x572326['id']);return getTicket(_0x474aa7,_0x230a75,_0x572326,_0x267efa,_0xa9e583);})[_0xcff7('0x18')](function(_0x1758f2){if(_0x1758f2){logger[_0xcff7('0x19')](_0xcff7('0x1a'));logger[_0xcff7('0x19')](_0xcff7('0x47'),_0x1758f2['id']);}})[_0xcff7('0x4a')](function(_0x4d55e3){logger['error'](_0xcff7('0x55'),JSON[_0xcff7('0x2c')](_0x4d55e3));});};
\ No newline at end of file
+var _0xf5dd=['calleridnum','getString','Subjects','<br>','Tags','name','mapValues','keyBy','custom_fields','%s/api/v2/tickets','POST','then','Ticket\x20created!','validateEmail','%s/api/v2/agents','remoteUri','info','Agent\x20found!','find','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','%s/api/v2/contacts','length','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','base64','debug','[HTTP]','map','string','nameField','customField','content','toString','type','push','idField','variable','variableName','customVariable','Variable','toLowerCase','queue','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error','outbound','recordingFormat','none','Authorization','The\x20User\x20ID\x20is:','destcalleridname','destcalleridnum','[OUTBOUND]','unmanaged','lastevent','toUpperCase','md5','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','redis','defaults','localhost','socket.io-emitter','application/json','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridname'];(function(_0x42b545,_0x217935){var _0x27de0e=function(_0xe54e13){while(--_0xe54e13){_0x42b545['push'](_0x42b545['shift']());}};_0x27de0e(++_0x217935);}(_0xf5dd,0xa6));var _0xdf5d=function(_0x57b54c,_0x54ce0d){_0x57b54c=_0x57b54c-0x0;var _0x59cc19=_0xf5dd[_0x57b54c];return _0x59cc19;};'use strict';var _=require('lodash');var rp=require('request-promise');var md5=require(_0xdf5d('0x0'));var util=require('util');var Redis=require(_0xdf5d('0x1'));var intUtil=require(_0xdf5d('0x2'));var config=require(_0xdf5d('0x3'));var logger=require(_0xdf5d('0x4'))(_0xdf5d('0x5'));config[_0xdf5d('0x6')]=_[_0xdf5d('0x7')](config[_0xdf5d('0x6')],{'host':_0xdf5d('0x8'),'port':0x18eb});var io=require(_0xdf5d('0x9'))(new Redis(config[_0xdf5d('0x6')]));var headers={'Content-Type':_0xdf5d('0xa'),'Accept':_0xdf5d('0xa')};function emit(_0x316d65,_0x14af76,_0x301364){io['to'](_0x316d65)['emit'](_0x14af76,_0x301364);}function getTicket(_0x4f104c,_0x345121,_0x3720ae,_0x431a83,_0x3ad9cd){logger['info'](_0xdf5d('0xb'));var _0x348dcc=_[_0xdf5d('0xc')]({'responder_id':_0x345121['id'],'requester_id':_0x3720ae['id'],'name':util[_0xdf5d('0xd')](_0xdf5d('0xe'),_0x3ad9cd[_0xdf5d('0xf')]),'phone':_0x3ad9cd[_0xdf5d('0x10')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xdf5d('0x11')](_0x431a83[_0xdf5d('0x12')],_0x3ad9cd,'\x20'),'description':intUtil[_0xdf5d('0x11')](_0x431a83['Descriptions'],_0x3ad9cd,_0xdf5d('0x13')),'tags':getTags(_0x431a83[_0xdf5d('0x14')],_0xdf5d('0x15'))},getCustomFields(_0x431a83['Fields'],_0x3ad9cd));_0x348dcc['custom_fields']=_[_0xdf5d('0x16')](_[_0xdf5d('0x17')](_0x348dcc[_0xdf5d('0x18')],'id'),'value');return request({'uri':util[_0xdf5d('0xd')](_0xdf5d('0x19'),_0x4f104c['remoteUri']),'method':_0xdf5d('0x1a'),'body':_0x348dcc})[_0xdf5d('0x1b')](function(_0x299f73){logger['info'](_0xdf5d('0x1c'));return _0x299f73;});}function getUser(_0x25b4c1,_0x136e92){if(intUtil[_0xdf5d('0x1d')](_0x136e92)){return request({'uri':util['format'](_0xdf5d('0x1e'),_0x25b4c1[_0xdf5d('0x1f')]),'qs':{'email':_0x136e92}})[_0xdf5d('0x1b')](function(_0x264c15){if(_0x264c15['length']){logger[_0xdf5d('0x20')](_0xdf5d('0x21'));return _[_0xdf5d('0x22')](_0x264c15,function(_0x530a98){return _0x530a98['contact'][_0xdf5d('0x23')]===_0x136e92;});}else{logger[_0xdf5d('0x20')](_0xdf5d('0x24'));return request({'uri':util[_0xdf5d('0xd')](_0xdf5d('0x25'),_0x25b4c1['remoteUri'])})[_0xdf5d('0x1b')](function(_0x36d44c){logger[_0xdf5d('0x20')](_0xdf5d('0x26'));return _0x36d44c;});}});}else{logger[_0xdf5d('0x20')](_0xdf5d('0x27'));return request({'uri':util[_0xdf5d('0xd')](_0xdf5d('0x25'),_0x25b4c1[_0xdf5d('0x1f')])})[_0xdf5d('0x1b')](function(_0x217078){logger[_0xdf5d('0x20')]('Admin\x20account\x20selected.');return _0x217078;});}}function getEndUser(_0x400598,_0x5b03dd,_0x46cb24){logger['info']('Searching\x20enduser\x20with\x20phone',_0x46cb24);return request({'uri':util[_0xdf5d('0xd')](_0xdf5d('0x28'),_0x400598[_0xdf5d('0x1f')]),'qs':{'phone':_0x46cb24}})[_0xdf5d('0x1b')](function(_0x452c2){if(_0x452c2[_0xdf5d('0x29')]){logger[_0xdf5d('0x20')]('Enduser\x20found!');return _[_0xdf5d('0x22')](_0x452c2,{'phone':_0x46cb24});}else{logger[_0xdf5d('0x20')](_0xdf5d('0x2a'));return request({'uri':util['format'](_0xdf5d('0x28'),_0x400598['remoteUri']),'method':_0xdf5d('0x1a'),'body':{'name':_0x5b03dd,'phone':_0x46cb24}})[_0xdf5d('0x1b')](function(_0x1b5f97){logger[_0xdf5d('0x20')](_0xdf5d('0x2b'));return _0x1b5f97;});}});}function getAuth(_0x301d6c){return util[_0xdf5d('0xd')](_0xdf5d('0x2c'),new Buffer(_0x301d6c[_0xdf5d('0x2d')]+':X')['toString'](_0xdf5d('0x2e')));}function request(_0x21e8cd){logger[_0xdf5d('0x2f')](_0xdf5d('0x30'),JSON['stringify'](_0x21e8cd));return rp(_[_0xdf5d('0x7')](_0x21e8cd,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0x2d8fcb,_0x264253){var _0x9d8e18=[];if(_0x2d8fcb&&_0x2d8fcb[_0xdf5d('0x29')]>0x0){_0x9d8e18=_[_0xdf5d('0x31')](_0x2d8fcb,_0x264253);}return _0x9d8e18;}function getCustomFields(_0x40fc62,_0x40eb26){var _0x9a8b8b=[];var _0x5300c0={'custom_fields':[]};if(_0x40fc62[_0xdf5d('0x29')]>0x0){_['forEach'](_0x40fc62,function(_0x1ce9ef){if(_0x1ce9ef['type']===_0xdf5d('0x32')&&_0x1ce9ef[_0xdf5d('0x33')]&&!_0x1ce9ef[_0xdf5d('0x34')]){_0x5300c0[_0x1ce9ef[_0xdf5d('0x33')]['toLowerCase']()]=_0x1ce9ef[_0xdf5d('0x35')][_0xdf5d('0x36')]();}else if(_0x1ce9ef[_0xdf5d('0x37')]==='string'&&_0x1ce9ef['idField']&&_0x1ce9ef[_0xdf5d('0x34')]){_0x5300c0[_0xdf5d('0x18')][_0xdf5d('0x38')]({'id':_0x1ce9ef[_0xdf5d('0x39')],'value':_0x1ce9ef[_0xdf5d('0x35')]['toString']()});}else if(_0x1ce9ef['type']===_0xdf5d('0x3a')&&_0x1ce9ef[_0xdf5d('0x3b')]&&_0x1ce9ef[_0xdf5d('0x39')]&&_0x1ce9ef[_0xdf5d('0x34')]){_0x40eb26[_0x1ce9ef['variableName']]&&_0x5300c0[_0xdf5d('0x18')][_0xdf5d('0x38')]({'id':_0x1ce9ef[_0xdf5d('0x39')],'value':_0x40eb26[_0x1ce9ef[_0xdf5d('0x3b')]]['toString']()});}else if(_0x1ce9ef[_0xdf5d('0x37')]===_0xdf5d('0x3c')&&_0x1ce9ef[_0xdf5d('0x3d')]&&_0x1ce9ef['Variable'][_0xdf5d('0x15')]&&_0x1ce9ef['idField']&&_0x1ce9ef[_0xdf5d('0x34')]){_0x40eb26[_0x1ce9ef[_0xdf5d('0x3d')][_0xdf5d('0x15')]['toLowerCase']()]&&_0x5300c0['custom_fields'][_0xdf5d('0x38')]({'id':_0x1ce9ef['idField'],'value':_0x40eb26[_0x1ce9ef[_0xdf5d('0x3d')][_0xdf5d('0x15')][_0xdf5d('0x3e')]()][_0xdf5d('0x36')]()});}});}return _0x5300c0;}exports[_0xdf5d('0x3f')]=function(_0x552e9a,_0x3023d8,_0x4a1f2f,_0x3b97c4,_0x5dbe4c,_0x218d47){var _0x3d1f5e,_0x37f1f3;_0x218d47[_0xdf5d('0x1f')]=intUtil[_0xdf5d('0x40')](_0x218d47['remoteUri']);_0x218d47[_0xdf5d('0x41')]=intUtil[_0xdf5d('0x40')](_0x218d47[_0xdf5d('0x41')]);if(_0x5dbe4c&&_0x5dbe4c[_0xdf5d('0x42')]){logger[_0xdf5d('0x20')]('[QUEUE]',_0xdf5d('0x43'));_0x3023d8[_0xdf5d('0x44')]=util[_0xdf5d('0xd')](_0xdf5d('0x45'),_0x218d47[_0xdf5d('0x41')],_0x3023d8[_0xdf5d('0x46')],md5(_0x3023d8['uniqueid']));}else{_0x3023d8[_0xdf5d('0x44')]='';}headers['Authorization']=getAuth(_0x218d47);return getUser(_0x218d47,_0x3b97c4[_0xdf5d('0x23')])[_0xdf5d('0x1b')](function(_0x236105){_0x3d1f5e=_0x236105;logger[_0xdf5d('0x20')]('The\x20User\x20ID\x20is:',_0x3d1f5e['id']);return getEndUser(_0x218d47,_0x3023d8['calleridname'],_0x3023d8[_0xdf5d('0x10')]);})[_0xdf5d('0x1b')](function(_0x39b353){_0x37f1f3=_0x39b353;logger[_0xdf5d('0x20')](_0xdf5d('0x47'),_0x37f1f3['id']);return getTicket(_0x218d47,_0x3d1f5e,_0x37f1f3,_0x4a1f2f,_0x3023d8);})[_0xdf5d('0x1b')](function(_0x50764a){if(_0x50764a&&_0x50764a['id']){logger[_0xdf5d('0x20')](_0xdf5d('0x1c'));logger[_0xdf5d('0x20')](_0xdf5d('0x48'),_0x50764a['id']);logger[_0xdf5d('0x20')](_0xdf5d('0x49'),_0xdf5d('0x4a'));emit(util[_0xdf5d('0xd')](_0xdf5d('0x4b'),_0x3b97c4[_0xdf5d('0x15')]),_0xdf5d('0x4c'),{'uri':util[_0xdf5d('0xd')](_0xdf5d('0x4d'),_0x218d47[_0xdf5d('0x1f')],_0x50764a['id'])});}})[_0xdf5d('0x4e')](function(_0x1e83d6){logger[_0xdf5d('0x4f')]('[QUEUE]',JSON['stringify'](_0x1e83d6));});};exports[_0xdf5d('0x50')]=function(_0x2cd608,_0x30255a,_0x52333d,_0x38228e,_0x20f83f,_0x488fff,_0x522a17){var _0x185676,_0x2b0ff1;_0x488fff['remoteUri']=intUtil['stripTrailingSlash'](_0x488fff[_0xdf5d('0x1f')]);_0x488fff['serverUrl']=intUtil['stripTrailingSlash'](_0x488fff[_0xdf5d('0x41')]);if(_0x522a17&&_0x522a17[_0xdf5d('0x51')]&&_0x522a17['recordingFormat']!==_0xdf5d('0x52')){logger[_0xdf5d('0x20')]('[OUTBOUND]',_0xdf5d('0x43'));_0x30255a[_0xdf5d('0x44')]=util[_0xdf5d('0xd')](_0xdf5d('0x45'),_0x488fff[_0xdf5d('0x41')],_0x30255a[_0xdf5d('0x46')],md5(_0x30255a['uniqueid']));}headers[_0xdf5d('0x53')]=getAuth(_0x488fff);return getUser(_0x488fff,_0x38228e[_0xdf5d('0x23')])['then'](function(_0x226c0e){_0x185676=_0x226c0e;logger[_0xdf5d('0x20')](_0xdf5d('0x54'),_0x185676['id']);return getEndUser(_0x488fff,_0x30255a[_0xdf5d('0x55')],_0x30255a[_0xdf5d('0x56')]);})[_0xdf5d('0x1b')](function(_0x32faa7){_0x2b0ff1=_0x32faa7;logger[_0xdf5d('0x20')](_0xdf5d('0x47'),_0x2b0ff1['id']);return getTicket(_0x488fff,_0x185676,_0x2b0ff1,_0x52333d,_0x30255a);})[_0xdf5d('0x1b')](function(_0x29ff5e){if(_0x29ff5e&&_0x29ff5e['id']){logger[_0xdf5d('0x20')](_0xdf5d('0x1c'));logger[_0xdf5d('0x20')](_0xdf5d('0x48'),_0x29ff5e['id']);logger[_0xdf5d('0x20')](_0xdf5d('0x57'),_0xdf5d('0x4a'));emit(util[_0xdf5d('0xd')](_0xdf5d('0x4b'),_0x38228e[_0xdf5d('0x15')]),'trigger:browser:url',{'uri':util[_0xdf5d('0xd')]('%s/helpdesk/tickets/%d',_0x488fff['remoteUri'],_0x29ff5e['id'])});}})[_0xdf5d('0x4e')](function(_0x3ee88d){logger[_0xdf5d('0x4f')]('[OUTBOUND]',JSON['stringify'](_0x3ee88d));});};exports[_0xdf5d('0x58')]=function(_0x16b033,_0x2c6136,_0x3bd016,_0x7d7277,_0x3c462f,_0x435534){var _0x277011,_0x465b68;_0x435534[_0xdf5d('0x1f')]=intUtil['stripTrailingSlash'](_0x435534[_0xdf5d('0x1f')]);_0x435534[_0xdf5d('0x41')]=intUtil[_0xdf5d('0x40')](_0x435534[_0xdf5d('0x41')]);if(_0x3c462f&&_0x3c462f[_0xdf5d('0x42')]){logger['info']('['+_0x2c6136[_0xdf5d('0x59')][_0xdf5d('0x5a')]()+']',_0xdf5d('0x43'));_0x2c6136['recordingURL']=util[_0xdf5d('0xd')](_0xdf5d('0x45'),_0x435534['serverUrl'],_0x2c6136[_0xdf5d('0x46')],md5(_0x2c6136[_0xdf5d('0x46')]));}else{_0x2c6136[_0xdf5d('0x44')]='';}headers[_0xdf5d('0x53')]=getAuth(_0x435534);return getUser(_0x435534,'')['then'](function(_0x38f467){_0x277011=_0x38f467;logger[_0xdf5d('0x20')]('The\x20User\x20ID\x20is:',_0x277011['id']);return getEndUser(_0x435534,_0x2c6136[_0xdf5d('0xf')],_0x2c6136[_0xdf5d('0x10')]);})[_0xdf5d('0x1b')](function(_0x129b84){_0x465b68=_0x129b84;logger[_0xdf5d('0x20')](_0xdf5d('0x47'),_0x465b68['id']);return getTicket(_0x435534,_0x277011,_0x465b68,_0x3bd016,_0x2c6136);})[_0xdf5d('0x1b')](function(_0x3e560e){if(_0x3e560e){logger[_0xdf5d('0x20')](_0xdf5d('0x1c'));logger[_0xdf5d('0x20')](_0xdf5d('0x48'),_0x3e560e['id']);}})[_0xdf5d('0x4e')](function(_0x394605){logger[_0xdf5d('0x4f')]('['+_0x2c6136[_0xdf5d('0x59')][_0xdf5d('0x5a')]()+']',JSON['stringify'](_0x394605));});};
\ No newline at end of file