Built motion from commit (unavailable).|2.5.21
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index a2b0eeb..e4263bf 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x5e78=['recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridname','The\x20Enduser\x20ID\x20is:','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error','outbound','stripTrailingSlash','recordingFormat','none','[OUTBOUND]','destcalleridnum','The\x20Ticket\x20ID\x20is:','lastevent','toUpperCase','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','redis','defaults','localhost','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridnum','getString','Subjects','Descriptions','Fields','custom_fields','mapValues','keyBy','value','%s/api/v2/tickets','remoteUri','POST','then','Ticket\x20created!','validateEmail','%s/api/v2/agents','length','find','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','debug','[HTTP]','GET','forEach','type','string','nameField','customField','toLowerCase','content','idField','variable','variableName','push','Variable','name','queue','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!'];(function(_0x180858,_0x109cad){var _0x4b7584=function(_0x29474e){while(--_0x29474e){_0x180858['push'](_0x180858['shift']());}};_0x4b7584(++_0x109cad);}(_0x5e78,0xca));var _0x85e7=function(_0x3dd15e,_0x1f0015){_0x3dd15e=_0x3dd15e-0x0;var _0x231fd0=_0x5e78[_0x3dd15e];return _0x231fd0;};'use strict';var _=require(_0x85e7('0x0'));var rp=require(_0x85e7('0x1'));var md5=require(_0x85e7('0x2'));var util=require(_0x85e7('0x3'));var Redis=require(_0x85e7('0x4'));var intUtil=require(_0x85e7('0x5'));var config=require(_0x85e7('0x6'));var logger=require(_0x85e7('0x7'))(_0x85e7('0x8'));config[_0x85e7('0x9')]=_[_0x85e7('0xa')](config[_0x85e7('0x9')],{'host':_0x85e7('0xb'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));var headers={'Content-Type':_0x85e7('0xc'),'Accept':_0x85e7('0xc')};function emit(_0x24623d,_0x5214d4,_0x4ea347){io['to'](_0x24623d)[_0x85e7('0xd')](_0x5214d4,_0x4ea347);}function getTicket(_0x2e8cc0,_0x2b6b4d,_0x4349ad,_0x5af0ed,_0x5ddc8f){logger[_0x85e7('0xe')](_0x85e7('0xf'));var _0x55d127=_[_0x85e7('0x10')]({'responder_id':_0x2b6b4d['id'],'requester_id':_0x4349ad['id'],'name':util[_0x85e7('0x11')](_0x85e7('0x12'),_0x5ddc8f['calleridname']),'phone':_0x5ddc8f[_0x85e7('0x13')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x85e7('0x14')](_0x5af0ed[_0x85e7('0x15')],_0x5ddc8f,'\x20'),'description':intUtil[_0x85e7('0x14')](_0x5af0ed[_0x85e7('0x16')],_0x5ddc8f,'<br>'),'tags':getTags(_0x5af0ed['Tags'],'name')},getCustomFields(_0x5af0ed[_0x85e7('0x17')],_0x5ddc8f));_0x55d127[_0x85e7('0x18')]=_[_0x85e7('0x19')](_[_0x85e7('0x1a')](_0x55d127[_0x85e7('0x18')],'id'),_0x85e7('0x1b'));return request({'uri':util[_0x85e7('0x11')](_0x85e7('0x1c'),_0x2e8cc0[_0x85e7('0x1d')]),'method':_0x85e7('0x1e'),'body':_0x55d127})[_0x85e7('0x1f')](function(_0x3b4e76){logger[_0x85e7('0xe')](_0x85e7('0x20'));return _0x3b4e76;});}function getUser(_0x409f63,_0x236085){if(intUtil[_0x85e7('0x21')](_0x236085)){return request({'uri':util[_0x85e7('0x11')](_0x85e7('0x22'),_0x409f63[_0x85e7('0x1d')]),'qs':{'email':_0x236085}})[_0x85e7('0x1f')](function(_0x3fa28a){if(_0x3fa28a[_0x85e7('0x23')]){logger[_0x85e7('0xe')]('Agent\x20found!');return _[_0x85e7('0x24')](_0x3fa28a,function(_0xb501c2){return _0xb501c2['contact']['email']===_0x236085;});}else{logger[_0x85e7('0xe')](_0x85e7('0x25'));return request({'uri':util['format']('%s/api/v2/agents/me',_0x409f63[_0x85e7('0x1d')])})['then'](function(_0x3888f8){logger[_0x85e7('0xe')]('Admin\x20account\x20selected.');return _0x3888f8;});}});}else{logger[_0x85e7('0xe')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x85e7('0x11')]('%s/api/v2/agents/me',_0x409f63[_0x85e7('0x1d')])})[_0x85e7('0x1f')](function(_0x3284a8){logger[_0x85e7('0xe')](_0x85e7('0x26'));return _0x3284a8;});}}function getEndUser(_0x82c8a,_0x2072d0,_0x11fb1c){logger[_0x85e7('0xe')](_0x85e7('0x27'),_0x11fb1c);return request({'uri':util['format']('%s/api/v2/contacts',_0x82c8a['remoteUri']),'qs':{'phone':_0x11fb1c}})[_0x85e7('0x1f')](function(_0x42f391){if(_0x42f391[_0x85e7('0x23')]){logger['info'](_0x85e7('0x28'));return _[_0x85e7('0x24')](_0x42f391,{'phone':_0x11fb1c});}else{logger[_0x85e7('0xe')](_0x85e7('0x29'));return request({'uri':util[_0x85e7('0x11')]('%s/api/v2/contacts',_0x82c8a[_0x85e7('0x1d')]),'method':_0x85e7('0x1e'),'body':{'name':_0x2072d0,'phone':_0x11fb1c}})[_0x85e7('0x1f')](function(_0x33c770){logger['info'](_0x85e7('0x2a'));return _0x33c770;});}});}function getAuth(_0x2b7568){return util[_0x85e7('0x11')](_0x85e7('0x2b'),new Buffer(_0x2b7568[_0x85e7('0x2c')]+':X')[_0x85e7('0x2d')](_0x85e7('0x2e')));}function request(_0x50849d){logger[_0x85e7('0x2f')](_0x85e7('0x30'),JSON['stringify'](_0x50849d));return rp(_[_0x85e7('0xa')](_0x50849d,{'method':_0x85e7('0x31'),'headers':headers,'json':!![]}));}function getTags(_0x29c1c7,_0x3cbc0d){var _0x22c719=[];if(_0x29c1c7&&_0x29c1c7[_0x85e7('0x23')]>0x0){_0x22c719=_['map'](_0x29c1c7,_0x3cbc0d);}return _0x22c719;}function getCustomFields(_0x36369a,_0x30417b){var _0x110622=[];var _0x49a82e={'custom_fields':[]};if(_0x36369a['length']>0x0){_[_0x85e7('0x32')](_0x36369a,function(_0x4bee26){if(_0x4bee26[_0x85e7('0x33')]===_0x85e7('0x34')&&_0x4bee26[_0x85e7('0x35')]&&!_0x4bee26[_0x85e7('0x36')]){_0x49a82e[_0x4bee26[_0x85e7('0x35')][_0x85e7('0x37')]()]=_0x4bee26[_0x85e7('0x38')][_0x85e7('0x2d')]();}else if(_0x4bee26[_0x85e7('0x33')]==='string'&&_0x4bee26[_0x85e7('0x39')]&&_0x4bee26[_0x85e7('0x36')]){_0x49a82e['custom_fields']['push']({'id':_0x4bee26[_0x85e7('0x39')],'value':_0x4bee26[_0x85e7('0x38')][_0x85e7('0x2d')]()});}else if(_0x4bee26[_0x85e7('0x33')]===_0x85e7('0x3a')&&_0x4bee26[_0x85e7('0x3b')]&&_0x4bee26[_0x85e7('0x39')]&&_0x4bee26[_0x85e7('0x36')]){_0x30417b[_0x4bee26[_0x85e7('0x3b')]]&&_0x49a82e[_0x85e7('0x18')][_0x85e7('0x3c')]({'id':_0x4bee26[_0x85e7('0x39')],'value':_0x30417b[_0x4bee26[_0x85e7('0x3b')]][_0x85e7('0x2d')]()});}else if(_0x4bee26[_0x85e7('0x33')]==='customVariable'&&_0x4bee26[_0x85e7('0x3d')]&&_0x4bee26['Variable']['name']&&_0x4bee26[_0x85e7('0x39')]&&_0x4bee26['customField']){_0x30417b[_0x4bee26['Variable'][_0x85e7('0x3e')]['toLowerCase']()]&&_0x49a82e[_0x85e7('0x18')][_0x85e7('0x3c')]({'id':_0x4bee26[_0x85e7('0x39')],'value':_0x30417b[_0x4bee26['Variable'][_0x85e7('0x3e')][_0x85e7('0x37')]()][_0x85e7('0x2d')]()});}});}return _0x49a82e;}exports[_0x85e7('0x3f')]=function(_0x354ac0,_0x1aeaa4,_0x17c1be,_0x18c48d,_0x505221,_0x450ec7){var _0x5e89ee,_0x454d8b;_0x450ec7[_0x85e7('0x1d')]=intUtil['stripTrailingSlash'](_0x450ec7[_0x85e7('0x1d')]);_0x450ec7['serverUrl']=intUtil['stripTrailingSlash'](_0x450ec7[_0x85e7('0x40')]);if(_0x505221&&_0x505221[_0x85e7('0x41')]){logger['info'](_0x85e7('0x42'),_0x85e7('0x43'));_0x1aeaa4[_0x85e7('0x44')]=util[_0x85e7('0x11')](_0x85e7('0x45'),_0x450ec7[_0x85e7('0x40')],_0x1aeaa4[_0x85e7('0x46')],md5(_0x1aeaa4[_0x85e7('0x46')]));}else{_0x1aeaa4[_0x85e7('0x44')]='';}headers[_0x85e7('0x47')]=getAuth(_0x450ec7);return getUser(_0x450ec7,_0x18c48d[_0x85e7('0x48')])[_0x85e7('0x1f')](function(_0x44a80c){_0x5e89ee=_0x44a80c;logger[_0x85e7('0xe')](_0x85e7('0x49'),_0x5e89ee['id']);return getEndUser(_0x450ec7,_0x1aeaa4[_0x85e7('0x4a')],_0x1aeaa4[_0x85e7('0x13')]);})['then'](function(_0x318d19){_0x454d8b=_0x318d19;logger[_0x85e7('0xe')](_0x85e7('0x4b'),_0x454d8b['id']);return getTicket(_0x450ec7,_0x5e89ee,_0x454d8b,_0x17c1be,_0x1aeaa4);})['then'](function(_0x4f5e53){if(_0x4f5e53&&_0x4f5e53['id']){logger['info'](_0x85e7('0x20'));logger[_0x85e7('0xe')]('The\x20Ticket\x20ID\x20is:',_0x4f5e53['id']);logger[_0x85e7('0xe')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x85e7('0x11')](_0x85e7('0x4c'),_0x18c48d[_0x85e7('0x3e')]),_0x85e7('0x4d'),{'uri':util['format'](_0x85e7('0x4e'),_0x450ec7[_0x85e7('0x1d')],_0x4f5e53['id'])});}})[_0x85e7('0x4f')](function(_0x3531d8){logger[_0x85e7('0x50')]('[QUEUE]',JSON['stringify'](_0x3531d8));});};exports[_0x85e7('0x51')]=function(_0x2d9f2f,_0x478721,_0x5074f7,_0x33a14a,_0x26198e,_0x324745,_0x1919cb){var _0x55bae2,_0x12b48b;_0x324745[_0x85e7('0x1d')]=intUtil['stripTrailingSlash'](_0x324745['remoteUri']);_0x324745[_0x85e7('0x40')]=intUtil[_0x85e7('0x52')](_0x324745['serverUrl']);if(_0x1919cb&&_0x1919cb[_0x85e7('0x53')]&&_0x1919cb[_0x85e7('0x53')]!==_0x85e7('0x54')){logger[_0x85e7('0xe')](_0x85e7('0x55'),_0x85e7('0x43'));_0x478721[_0x85e7('0x44')]=util[_0x85e7('0x11')](_0x85e7('0x45'),_0x324745['serverUrl'],_0x478721[_0x85e7('0x46')],md5(_0x478721['uniqueid']));}headers['Authorization']=getAuth(_0x324745);return getUser(_0x324745,_0x33a14a['email'])[_0x85e7('0x1f')](function(_0x36c67a){_0x55bae2=_0x36c67a;logger[_0x85e7('0xe')](_0x85e7('0x49'),_0x55bae2['id']);return getEndUser(_0x324745,_0x478721['destcalleridname'],_0x478721[_0x85e7('0x56')]);})[_0x85e7('0x1f')](function(_0x2bd14d){_0x12b48b=_0x2bd14d;logger[_0x85e7('0xe')](_0x85e7('0x4b'),_0x12b48b['id']);return getTicket(_0x324745,_0x55bae2,_0x12b48b,_0x5074f7,_0x478721);})[_0x85e7('0x1f')](function(_0x530655){if(_0x530655&&_0x530655['id']){logger[_0x85e7('0xe')]('Ticket\x20created!');logger['info'](_0x85e7('0x57'),_0x530655['id']);logger[_0x85e7('0xe')](_0x85e7('0x55'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x85e7('0x11')](_0x85e7('0x4c'),_0x33a14a[_0x85e7('0x3e')]),_0x85e7('0x4d'),{'uri':util['format'](_0x85e7('0x4e'),_0x324745['remoteUri'],_0x530655['id'])});}})[_0x85e7('0x4f')](function(_0x42fc88){logger[_0x85e7('0x50')](_0x85e7('0x55'),JSON['stringify'](_0x42fc88));});};exports['unmanaged']=function(_0x2f955,_0x5ea973,_0x19bacb,_0x1a599c,_0x3283ac,_0x261a2b){var _0x31ded6,_0x1dba01;_0x261a2b[_0x85e7('0x1d')]=intUtil[_0x85e7('0x52')](_0x261a2b[_0x85e7('0x1d')]);_0x261a2b[_0x85e7('0x40')]=intUtil['stripTrailingSlash'](_0x261a2b[_0x85e7('0x40')]);if(_0x3283ac&&_0x3283ac[_0x85e7('0x41')]){logger['info']('['+_0x5ea973[_0x85e7('0x58')]['toUpperCase']()+']','Recording\x20is\x20enabled!');_0x5ea973[_0x85e7('0x44')]=util[_0x85e7('0x11')](_0x85e7('0x45'),_0x261a2b[_0x85e7('0x40')],_0x5ea973[_0x85e7('0x46')],md5(_0x5ea973['uniqueid']));}else{_0x5ea973[_0x85e7('0x44')]='';}headers['Authorization']=getAuth(_0x261a2b);return getUser(_0x261a2b,'')[_0x85e7('0x1f')](function(_0x3c7f79){_0x31ded6=_0x3c7f79;logger[_0x85e7('0xe')](_0x85e7('0x49'),_0x31ded6['id']);return getEndUser(_0x261a2b,_0x5ea973[_0x85e7('0x4a')],_0x5ea973[_0x85e7('0x13')]);})[_0x85e7('0x1f')](function(_0x2cb007){_0x1dba01=_0x2cb007;logger[_0x85e7('0xe')](_0x85e7('0x4b'),_0x1dba01['id']);return getTicket(_0x261a2b,_0x31ded6,_0x1dba01,_0x19bacb,_0x5ea973);})['then'](function(_0x248540){if(_0x248540){logger[_0x85e7('0xe')](_0x85e7('0x20'));logger['info'](_0x85e7('0x57'),_0x248540['id']);}})[_0x85e7('0x4f')](function(_0x3f0744){logger[_0x85e7('0x50')]('['+_0x5ea973[_0x85e7('0x58')][_0x85e7('0x59')]()+']',JSON['stringify'](_0x3f0744));});};
\ No newline at end of file
+var _0xf5dd=['calleridnum','getString','Subjects','<br>','Tags','name','mapValues','keyBy','custom_fields','%s/api/v2/tickets','POST','then','Ticket\x20created!','validateEmail','%s/api/v2/agents','remoteUri','info','Agent\x20found!','find','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','%s/api/v2/contacts','length','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','base64','debug','[HTTP]','map','string','nameField','customField','content','toString','type','push','idField','variable','variableName','customVariable','Variable','toLowerCase','queue','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error','outbound','recordingFormat','none','Authorization','The\x20User\x20ID\x20is:','destcalleridname','destcalleridnum','[OUTBOUND]','unmanaged','lastevent','toUpperCase','md5','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','redis','defaults','localhost','socket.io-emitter','application/json','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridname'];(function(_0x42b545,_0x217935){var _0x27de0e=function(_0xe54e13){while(--_0xe54e13){_0x42b545['push'](_0x42b545['shift']());}};_0x27de0e(++_0x217935);}(_0xf5dd,0xa6));var _0xdf5d=function(_0x57b54c,_0x54ce0d){_0x57b54c=_0x57b54c-0x0;var _0x59cc19=_0xf5dd[_0x57b54c];return _0x59cc19;};'use strict';var _=require('lodash');var rp=require('request-promise');var md5=require(_0xdf5d('0x0'));var util=require('util');var Redis=require(_0xdf5d('0x1'));var intUtil=require(_0xdf5d('0x2'));var config=require(_0xdf5d('0x3'));var logger=require(_0xdf5d('0x4'))(_0xdf5d('0x5'));config[_0xdf5d('0x6')]=_[_0xdf5d('0x7')](config[_0xdf5d('0x6')],{'host':_0xdf5d('0x8'),'port':0x18eb});var io=require(_0xdf5d('0x9'))(new Redis(config[_0xdf5d('0x6')]));var headers={'Content-Type':_0xdf5d('0xa'),'Accept':_0xdf5d('0xa')};function emit(_0x316d65,_0x14af76,_0x301364){io['to'](_0x316d65)['emit'](_0x14af76,_0x301364);}function getTicket(_0x4f104c,_0x345121,_0x3720ae,_0x431a83,_0x3ad9cd){logger['info'](_0xdf5d('0xb'));var _0x348dcc=_[_0xdf5d('0xc')]({'responder_id':_0x345121['id'],'requester_id':_0x3720ae['id'],'name':util[_0xdf5d('0xd')](_0xdf5d('0xe'),_0x3ad9cd[_0xdf5d('0xf')]),'phone':_0x3ad9cd[_0xdf5d('0x10')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xdf5d('0x11')](_0x431a83[_0xdf5d('0x12')],_0x3ad9cd,'\x20'),'description':intUtil[_0xdf5d('0x11')](_0x431a83['Descriptions'],_0x3ad9cd,_0xdf5d('0x13')),'tags':getTags(_0x431a83[_0xdf5d('0x14')],_0xdf5d('0x15'))},getCustomFields(_0x431a83['Fields'],_0x3ad9cd));_0x348dcc['custom_fields']=_[_0xdf5d('0x16')](_[_0xdf5d('0x17')](_0x348dcc[_0xdf5d('0x18')],'id'),'value');return request({'uri':util[_0xdf5d('0xd')](_0xdf5d('0x19'),_0x4f104c['remoteUri']),'method':_0xdf5d('0x1a'),'body':_0x348dcc})[_0xdf5d('0x1b')](function(_0x299f73){logger['info'](_0xdf5d('0x1c'));return _0x299f73;});}function getUser(_0x25b4c1,_0x136e92){if(intUtil[_0xdf5d('0x1d')](_0x136e92)){return request({'uri':util['format'](_0xdf5d('0x1e'),_0x25b4c1[_0xdf5d('0x1f')]),'qs':{'email':_0x136e92}})[_0xdf5d('0x1b')](function(_0x264c15){if(_0x264c15['length']){logger[_0xdf5d('0x20')](_0xdf5d('0x21'));return _[_0xdf5d('0x22')](_0x264c15,function(_0x530a98){return _0x530a98['contact'][_0xdf5d('0x23')]===_0x136e92;});}else{logger[_0xdf5d('0x20')](_0xdf5d('0x24'));return request({'uri':util[_0xdf5d('0xd')](_0xdf5d('0x25'),_0x25b4c1['remoteUri'])})[_0xdf5d('0x1b')](function(_0x36d44c){logger[_0xdf5d('0x20')](_0xdf5d('0x26'));return _0x36d44c;});}});}else{logger[_0xdf5d('0x20')](_0xdf5d('0x27'));return request({'uri':util[_0xdf5d('0xd')](_0xdf5d('0x25'),_0x25b4c1[_0xdf5d('0x1f')])})[_0xdf5d('0x1b')](function(_0x217078){logger[_0xdf5d('0x20')]('Admin\x20account\x20selected.');return _0x217078;});}}function getEndUser(_0x400598,_0x5b03dd,_0x46cb24){logger['info']('Searching\x20enduser\x20with\x20phone',_0x46cb24);return request({'uri':util[_0xdf5d('0xd')](_0xdf5d('0x28'),_0x400598[_0xdf5d('0x1f')]),'qs':{'phone':_0x46cb24}})[_0xdf5d('0x1b')](function(_0x452c2){if(_0x452c2[_0xdf5d('0x29')]){logger[_0xdf5d('0x20')]('Enduser\x20found!');return _[_0xdf5d('0x22')](_0x452c2,{'phone':_0x46cb24});}else{logger[_0xdf5d('0x20')](_0xdf5d('0x2a'));return request({'uri':util['format'](_0xdf5d('0x28'),_0x400598['remoteUri']),'method':_0xdf5d('0x1a'),'body':{'name':_0x5b03dd,'phone':_0x46cb24}})[_0xdf5d('0x1b')](function(_0x1b5f97){logger[_0xdf5d('0x20')](_0xdf5d('0x2b'));return _0x1b5f97;});}});}function getAuth(_0x301d6c){return util[_0xdf5d('0xd')](_0xdf5d('0x2c'),new Buffer(_0x301d6c[_0xdf5d('0x2d')]+':X')['toString'](_0xdf5d('0x2e')));}function request(_0x21e8cd){logger[_0xdf5d('0x2f')](_0xdf5d('0x30'),JSON['stringify'](_0x21e8cd));return rp(_[_0xdf5d('0x7')](_0x21e8cd,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0x2d8fcb,_0x264253){var _0x9d8e18=[];if(_0x2d8fcb&&_0x2d8fcb[_0xdf5d('0x29')]>0x0){_0x9d8e18=_[_0xdf5d('0x31')](_0x2d8fcb,_0x264253);}return _0x9d8e18;}function getCustomFields(_0x40fc62,_0x40eb26){var _0x9a8b8b=[];var _0x5300c0={'custom_fields':[]};if(_0x40fc62[_0xdf5d('0x29')]>0x0){_['forEach'](_0x40fc62,function(_0x1ce9ef){if(_0x1ce9ef['type']===_0xdf5d('0x32')&&_0x1ce9ef[_0xdf5d('0x33')]&&!_0x1ce9ef[_0xdf5d('0x34')]){_0x5300c0[_0x1ce9ef[_0xdf5d('0x33')]['toLowerCase']()]=_0x1ce9ef[_0xdf5d('0x35')][_0xdf5d('0x36')]();}else if(_0x1ce9ef[_0xdf5d('0x37')]==='string'&&_0x1ce9ef['idField']&&_0x1ce9ef[_0xdf5d('0x34')]){_0x5300c0[_0xdf5d('0x18')][_0xdf5d('0x38')]({'id':_0x1ce9ef[_0xdf5d('0x39')],'value':_0x1ce9ef[_0xdf5d('0x35')]['toString']()});}else if(_0x1ce9ef['type']===_0xdf5d('0x3a')&&_0x1ce9ef[_0xdf5d('0x3b')]&&_0x1ce9ef[_0xdf5d('0x39')]&&_0x1ce9ef[_0xdf5d('0x34')]){_0x40eb26[_0x1ce9ef['variableName']]&&_0x5300c0[_0xdf5d('0x18')][_0xdf5d('0x38')]({'id':_0x1ce9ef[_0xdf5d('0x39')],'value':_0x40eb26[_0x1ce9ef[_0xdf5d('0x3b')]]['toString']()});}else if(_0x1ce9ef[_0xdf5d('0x37')]===_0xdf5d('0x3c')&&_0x1ce9ef[_0xdf5d('0x3d')]&&_0x1ce9ef['Variable'][_0xdf5d('0x15')]&&_0x1ce9ef['idField']&&_0x1ce9ef[_0xdf5d('0x34')]){_0x40eb26[_0x1ce9ef[_0xdf5d('0x3d')][_0xdf5d('0x15')]['toLowerCase']()]&&_0x5300c0['custom_fields'][_0xdf5d('0x38')]({'id':_0x1ce9ef['idField'],'value':_0x40eb26[_0x1ce9ef[_0xdf5d('0x3d')][_0xdf5d('0x15')][_0xdf5d('0x3e')]()][_0xdf5d('0x36')]()});}});}return _0x5300c0;}exports[_0xdf5d('0x3f')]=function(_0x552e9a,_0x3023d8,_0x4a1f2f,_0x3b97c4,_0x5dbe4c,_0x218d47){var _0x3d1f5e,_0x37f1f3;_0x218d47[_0xdf5d('0x1f')]=intUtil[_0xdf5d('0x40')](_0x218d47['remoteUri']);_0x218d47[_0xdf5d('0x41')]=intUtil[_0xdf5d('0x40')](_0x218d47[_0xdf5d('0x41')]);if(_0x5dbe4c&&_0x5dbe4c[_0xdf5d('0x42')]){logger[_0xdf5d('0x20')]('[QUEUE]',_0xdf5d('0x43'));_0x3023d8[_0xdf5d('0x44')]=util[_0xdf5d('0xd')](_0xdf5d('0x45'),_0x218d47[_0xdf5d('0x41')],_0x3023d8[_0xdf5d('0x46')],md5(_0x3023d8['uniqueid']));}else{_0x3023d8[_0xdf5d('0x44')]='';}headers['Authorization']=getAuth(_0x218d47);return getUser(_0x218d47,_0x3b97c4[_0xdf5d('0x23')])[_0xdf5d('0x1b')](function(_0x236105){_0x3d1f5e=_0x236105;logger[_0xdf5d('0x20')]('The\x20User\x20ID\x20is:',_0x3d1f5e['id']);return getEndUser(_0x218d47,_0x3023d8['calleridname'],_0x3023d8[_0xdf5d('0x10')]);})[_0xdf5d('0x1b')](function(_0x39b353){_0x37f1f3=_0x39b353;logger[_0xdf5d('0x20')](_0xdf5d('0x47'),_0x37f1f3['id']);return getTicket(_0x218d47,_0x3d1f5e,_0x37f1f3,_0x4a1f2f,_0x3023d8);})[_0xdf5d('0x1b')](function(_0x50764a){if(_0x50764a&&_0x50764a['id']){logger[_0xdf5d('0x20')](_0xdf5d('0x1c'));logger[_0xdf5d('0x20')](_0xdf5d('0x48'),_0x50764a['id']);logger[_0xdf5d('0x20')](_0xdf5d('0x49'),_0xdf5d('0x4a'));emit(util[_0xdf5d('0xd')](_0xdf5d('0x4b'),_0x3b97c4[_0xdf5d('0x15')]),_0xdf5d('0x4c'),{'uri':util[_0xdf5d('0xd')](_0xdf5d('0x4d'),_0x218d47[_0xdf5d('0x1f')],_0x50764a['id'])});}})[_0xdf5d('0x4e')](function(_0x1e83d6){logger[_0xdf5d('0x4f')]('[QUEUE]',JSON['stringify'](_0x1e83d6));});};exports[_0xdf5d('0x50')]=function(_0x2cd608,_0x30255a,_0x52333d,_0x38228e,_0x20f83f,_0x488fff,_0x522a17){var _0x185676,_0x2b0ff1;_0x488fff['remoteUri']=intUtil['stripTrailingSlash'](_0x488fff[_0xdf5d('0x1f')]);_0x488fff['serverUrl']=intUtil['stripTrailingSlash'](_0x488fff[_0xdf5d('0x41')]);if(_0x522a17&&_0x522a17[_0xdf5d('0x51')]&&_0x522a17['recordingFormat']!==_0xdf5d('0x52')){logger[_0xdf5d('0x20')]('[OUTBOUND]',_0xdf5d('0x43'));_0x30255a[_0xdf5d('0x44')]=util[_0xdf5d('0xd')](_0xdf5d('0x45'),_0x488fff[_0xdf5d('0x41')],_0x30255a[_0xdf5d('0x46')],md5(_0x30255a['uniqueid']));}headers[_0xdf5d('0x53')]=getAuth(_0x488fff);return getUser(_0x488fff,_0x38228e[_0xdf5d('0x23')])['then'](function(_0x226c0e){_0x185676=_0x226c0e;logger[_0xdf5d('0x20')](_0xdf5d('0x54'),_0x185676['id']);return getEndUser(_0x488fff,_0x30255a[_0xdf5d('0x55')],_0x30255a[_0xdf5d('0x56')]);})[_0xdf5d('0x1b')](function(_0x32faa7){_0x2b0ff1=_0x32faa7;logger[_0xdf5d('0x20')](_0xdf5d('0x47'),_0x2b0ff1['id']);return getTicket(_0x488fff,_0x185676,_0x2b0ff1,_0x52333d,_0x30255a);})[_0xdf5d('0x1b')](function(_0x29ff5e){if(_0x29ff5e&&_0x29ff5e['id']){logger[_0xdf5d('0x20')](_0xdf5d('0x1c'));logger[_0xdf5d('0x20')](_0xdf5d('0x48'),_0x29ff5e['id']);logger[_0xdf5d('0x20')](_0xdf5d('0x57'),_0xdf5d('0x4a'));emit(util[_0xdf5d('0xd')](_0xdf5d('0x4b'),_0x38228e[_0xdf5d('0x15')]),'trigger:browser:url',{'uri':util[_0xdf5d('0xd')]('%s/helpdesk/tickets/%d',_0x488fff['remoteUri'],_0x29ff5e['id'])});}})[_0xdf5d('0x4e')](function(_0x3ee88d){logger[_0xdf5d('0x4f')]('[OUTBOUND]',JSON['stringify'](_0x3ee88d));});};exports[_0xdf5d('0x58')]=function(_0x16b033,_0x2c6136,_0x3bd016,_0x7d7277,_0x3c462f,_0x435534){var _0x277011,_0x465b68;_0x435534[_0xdf5d('0x1f')]=intUtil['stripTrailingSlash'](_0x435534[_0xdf5d('0x1f')]);_0x435534[_0xdf5d('0x41')]=intUtil[_0xdf5d('0x40')](_0x435534[_0xdf5d('0x41')]);if(_0x3c462f&&_0x3c462f[_0xdf5d('0x42')]){logger['info']('['+_0x2c6136[_0xdf5d('0x59')][_0xdf5d('0x5a')]()+']',_0xdf5d('0x43'));_0x2c6136['recordingURL']=util[_0xdf5d('0xd')](_0xdf5d('0x45'),_0x435534['serverUrl'],_0x2c6136[_0xdf5d('0x46')],md5(_0x2c6136[_0xdf5d('0x46')]));}else{_0x2c6136[_0xdf5d('0x44')]='';}headers[_0xdf5d('0x53')]=getAuth(_0x435534);return getUser(_0x435534,'')['then'](function(_0x38f467){_0x277011=_0x38f467;logger[_0xdf5d('0x20')]('The\x20User\x20ID\x20is:',_0x277011['id']);return getEndUser(_0x435534,_0x2c6136[_0xdf5d('0xf')],_0x2c6136[_0xdf5d('0x10')]);})[_0xdf5d('0x1b')](function(_0x129b84){_0x465b68=_0x129b84;logger[_0xdf5d('0x20')](_0xdf5d('0x47'),_0x465b68['id']);return getTicket(_0x435534,_0x277011,_0x465b68,_0x3bd016,_0x2c6136);})[_0xdf5d('0x1b')](function(_0x3e560e){if(_0x3e560e){logger[_0xdf5d('0x20')](_0xdf5d('0x1c'));logger[_0xdf5d('0x20')](_0xdf5d('0x48'),_0x3e560e['id']);}})[_0xdf5d('0x4e')](function(_0x394605){logger[_0xdf5d('0x4f')]('['+_0x2c6136[_0xdf5d('0x59')][_0xdf5d('0x5a')]()+']',JSON['stringify'](_0x394605));});};
\ No newline at end of file