Built motion from commit da24aabd.|2.6.20
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index b3107b3..eb3d4de 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0xb3bd=['trigger:browser:url','error','unmanaged','toUpperCase','lastevent','request-promise','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','redis','defaults','localhost','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridname','calleridnum','Subjects','getString','Descriptions','<br>','Tags','mapValues','keyBy','custom_fields','value','%s/api/v2/tickets','remoteUri','then','Ticket\x20created!','validateEmail','%s/api/v2/agents','length','Agent\x20found!','find','%s/api/v2/agents/me','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Enduser\x20created.','Basic\x20%s','debug','map','forEach','string','picklist','nameField','customField','content','toString','includes','type','idField','push','variable','variableName','Variable','name','toLowerCase','queue','stripTrailingSlash','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','serverUrl','email','The\x20User\x20ID\x20is:','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','%s/helpdesk/tickets/%d','catch','stringify','recordingFormat','none','[OUTBOUND]','uniqueid','Authorization'];(function(_0x17260f,_0x23546d){var _0x12fbfb=function(_0x262afe){while(--_0x262afe){_0x17260f['push'](_0x17260f['shift']());}};_0x12fbfb(++_0x23546d);}(_0xb3bd,0x1d6));var _0xdb3b=function(_0x14add3,_0x13ce8d){_0x14add3=_0x14add3-0x0;var _0x4a174f=_0xb3bd[_0x14add3];return _0x4a174f;};'use strict';var _=require('lodash');var rp=require(_0xdb3b('0x0'));var md5=require('md5');var util=require(_0xdb3b('0x1'));var Redis=require(_0xdb3b('0x2'));var intUtil=require(_0xdb3b('0x3'));var config=require(_0xdb3b('0x4'));var logger=require(_0xdb3b('0x5'))(_0xdb3b('0x6'));config[_0xdb3b('0x7')]=_[_0xdb3b('0x8')](config['redis'],{'host':_0xdb3b('0x9'),'port':0x18eb});var io=require(_0xdb3b('0xa'))(new Redis(config[_0xdb3b('0x7')]));var headers={'Content-Type':_0xdb3b('0xb'),'Accept':_0xdb3b('0xb')};function emit(_0xfcf16a,_0x4e33c5,_0x5a96ac){io['to'](_0xfcf16a)[_0xdb3b('0xc')](_0x4e33c5,_0x5a96ac);}function getTicket(_0x3af9b1,_0x16eede,_0x13fec9,_0x1a36f3,_0x28cca0){logger[_0xdb3b('0xd')](_0xdb3b('0xe'));var _0x2ce45f=_[_0xdb3b('0xf')]({'responder_id':_0x16eede['id'],'requester_id':_0x13fec9['id'],'name':util[_0xdb3b('0x10')](_0xdb3b('0x11'),_0x28cca0[_0xdb3b('0x12')]),'phone':_0x28cca0[_0xdb3b('0x13')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil['getString'](_0x1a36f3[_0xdb3b('0x14')],_0x28cca0,'\x20'),'description':intUtil[_0xdb3b('0x15')](_0x1a36f3[_0xdb3b('0x16')],_0x28cca0,_0xdb3b('0x17')),'tags':getTags(_0x1a36f3[_0xdb3b('0x18')],'name')},getCustomFields(_0x1a36f3['Fields'],_0x28cca0));_0x2ce45f['custom_fields']=_[_0xdb3b('0x19')](_[_0xdb3b('0x1a')](_0x2ce45f[_0xdb3b('0x1b')],'id'),_0xdb3b('0x1c'));return request({'uri':util['format'](_0xdb3b('0x1d'),_0x3af9b1[_0xdb3b('0x1e')]),'method':'POST','body':_0x2ce45f})[_0xdb3b('0x1f')](function(_0x35ce08){logger[_0xdb3b('0xd')](_0xdb3b('0x20'));return _0x35ce08;});}function getUser(_0x1b49ea,_0x54a72e){if(intUtil[_0xdb3b('0x21')](_0x54a72e)){return request({'uri':util['format'](_0xdb3b('0x22'),_0x1b49ea[_0xdb3b('0x1e')]),'qs':{'email':_0x54a72e}})[_0xdb3b('0x1f')](function(_0xf2009c){if(_0xf2009c[_0xdb3b('0x23')]){logger[_0xdb3b('0xd')](_0xdb3b('0x24'));return _[_0xdb3b('0x25')](_0xf2009c,function(_0x280209){return _0x280209['contact']['email']===_0x54a72e;});}else{logger[_0xdb3b('0xd')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0xdb3b('0x26'),_0x1b49ea[_0xdb3b('0x1e')])})[_0xdb3b('0x1f')](function(_0x4e039b){logger[_0xdb3b('0xd')]('Admin\x20account\x20selected.');return _0x4e039b;});}});}else{logger[_0xdb3b('0xd')](_0xdb3b('0x27'));return request({'uri':util[_0xdb3b('0x10')]('%s/api/v2/agents/me',_0x1b49ea[_0xdb3b('0x1e')])})['then'](function(_0x20240b){logger['info'](_0xdb3b('0x28'));return _0x20240b;});}}function getEndUser(_0x40e054,_0x58ee08,_0x52b997){logger[_0xdb3b('0xd')](_0xdb3b('0x29'),_0x52b997);return request({'uri':util[_0xdb3b('0x10')](_0xdb3b('0x2a'),_0x40e054[_0xdb3b('0x1e')]),'qs':{'phone':_0x52b997}})['then'](function(_0x5ebe23){if(_0x5ebe23[_0xdb3b('0x23')]){logger[_0xdb3b('0xd')](_0xdb3b('0x2b'));return _[_0xdb3b('0x25')](_0x5ebe23,{'phone':_0x52b997});}else{logger[_0xdb3b('0xd')](_0xdb3b('0x2c'));return request({'uri':util[_0xdb3b('0x10')](_0xdb3b('0x2a'),_0x40e054[_0xdb3b('0x1e')]),'method':_0xdb3b('0x2d'),'body':{'name':_0x58ee08,'phone':_0x52b997}})['then'](function(_0x181121){logger['info'](_0xdb3b('0x2e'));return _0x181121;});}});}function getAuth(_0x35ea77){return util['format'](_0xdb3b('0x2f'),new Buffer(_0x35ea77['apiKey']+':X')['toString']('base64'));}function request(_0x5e6ba0){logger[_0xdb3b('0x30')]('[HTTP]',JSON['stringify'](_0x5e6ba0));return rp(_[_0xdb3b('0x8')](_0x5e6ba0,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0x42a07a,_0x191ceb){var _0x3c8587=[];if(_0x42a07a&&_0x42a07a[_0xdb3b('0x23')]>0x0){_0x3c8587=_[_0xdb3b('0x31')](_0x42a07a,_0x191ceb);}return _0x3c8587;}function getCustomFields(_0x3fed84,_0xe5d531){var _0x40ee73=[];var _0x32393c={'custom_fields':[]};if(_0x3fed84[_0xdb3b('0x23')]>0x0){_[_0xdb3b('0x32')](_0x3fed84,function(_0xe527ac){if(_['includes']([_0xdb3b('0x33'),_0xdb3b('0x34')],_0xe527ac['type'])&&_0xe527ac[_0xdb3b('0x35')]&&!_0xe527ac[_0xdb3b('0x36')]){_0x32393c[_0xe527ac[_0xdb3b('0x35')]['toLowerCase']()]=_0xe527ac[_0xdb3b('0x37')][_0xdb3b('0x38')]();}else if(_[_0xdb3b('0x39')]([_0xdb3b('0x33'),_0xdb3b('0x34')],_0xe527ac[_0xdb3b('0x3a')])&&_0xe527ac[_0xdb3b('0x3b')]&&_0xe527ac[_0xdb3b('0x36')]){_0x32393c['custom_fields'][_0xdb3b('0x3c')]({'id':_0xe527ac[_0xdb3b('0x3b')],'value':_0xe527ac[_0xdb3b('0x37')][_0xdb3b('0x38')]()});}else if(_0xe527ac[_0xdb3b('0x3a')]===_0xdb3b('0x3d')&&_0xe527ac[_0xdb3b('0x3e')]&&_0xe527ac[_0xdb3b('0x3b')]&&_0xe527ac[_0xdb3b('0x36')]){_0xe5d531[_0xe527ac[_0xdb3b('0x3e')]]&&_0x32393c[_0xdb3b('0x1b')][_0xdb3b('0x3c')]({'id':_0xe527ac[_0xdb3b('0x3b')],'value':_0xe5d531[_0xe527ac[_0xdb3b('0x3e')]][_0xdb3b('0x38')]()});}else if(_0xe527ac[_0xdb3b('0x3a')]==='customVariable'&&_0xe527ac[_0xdb3b('0x3f')]&&_0xe527ac[_0xdb3b('0x3f')][_0xdb3b('0x40')]&&_0xe527ac[_0xdb3b('0x3b')]&&_0xe527ac[_0xdb3b('0x36')]){_0xe5d531[_0xe527ac[_0xdb3b('0x3f')][_0xdb3b('0x40')][_0xdb3b('0x41')]()]&&_0x32393c['custom_fields']['push']({'id':_0xe527ac[_0xdb3b('0x3b')],'value':_0xe5d531[_0xe527ac[_0xdb3b('0x3f')]['name'][_0xdb3b('0x41')]()][_0xdb3b('0x38')]()});}});}return _0x32393c;}exports[_0xdb3b('0x42')]=function(_0x20d5e0,_0x286cd3,_0x250894,_0x13cb05,_0x40cbd8,_0x19e13a){var _0x20b628,_0x366c10;_0x19e13a[_0xdb3b('0x1e')]=intUtil[_0xdb3b('0x43')](_0x19e13a[_0xdb3b('0x1e')]);_0x19e13a['serverUrl']=intUtil['stripTrailingSlash'](_0x19e13a['serverUrl']);if(_0x40cbd8&&_0x40cbd8[_0xdb3b('0x44')]){logger[_0xdb3b('0xd')](_0xdb3b('0x45'),_0xdb3b('0x46'));_0x286cd3[_0xdb3b('0x47')]=util[_0xdb3b('0x10')](_0xdb3b('0x48'),_0x19e13a[_0xdb3b('0x49')],_0x286cd3['uniqueid'],md5(_0x286cd3['uniqueid']));}else{_0x286cd3[_0xdb3b('0x47')]='';}headers['Authorization']=getAuth(_0x19e13a);return getUser(_0x19e13a,_0x13cb05[_0xdb3b('0x4a')])[_0xdb3b('0x1f')](function(_0x4fa57){_0x20b628=_0x4fa57;logger[_0xdb3b('0xd')](_0xdb3b('0x4b'),_0x20b628['id']);return getEndUser(_0x19e13a,_0x286cd3[_0xdb3b('0x12')],_0x286cd3['calleridnum']);})[_0xdb3b('0x1f')](function(_0x570377){_0x366c10=_0x570377;logger[_0xdb3b('0xd')](_0xdb3b('0x4c'),_0x366c10['id']);return getTicket(_0x19e13a,_0x20b628,_0x366c10,_0x250894,_0x286cd3);})[_0xdb3b('0x1f')](function(_0xd043e5){if(_0xd043e5&&_0xd043e5['id']){logger['info'](_0xdb3b('0x20'));logger['info'](_0xdb3b('0x4d'),_0xd043e5['id']);logger[_0xdb3b('0xd')](_0xdb3b('0x45'),_0xdb3b('0x4e'));emit(util[_0xdb3b('0x10')](_0xdb3b('0x4f'),_0x13cb05['name']),'trigger:browser:url',{'uri':util[_0xdb3b('0x10')](_0xdb3b('0x50'),_0x19e13a[_0xdb3b('0x1e')],_0xd043e5['id'])});}})[_0xdb3b('0x51')](function(_0x63db29){logger['error'](_0xdb3b('0x45'),JSON[_0xdb3b('0x52')](_0x63db29));});};exports['outbound']=function(_0x2f788e,_0x1493fa,_0x5cf994,_0x376b75,_0x138c7d,_0x1948ba,_0x35331e){var _0x5cb849,_0xc062;_0x1948ba['remoteUri']=intUtil[_0xdb3b('0x43')](_0x1948ba[_0xdb3b('0x1e')]);_0x1948ba[_0xdb3b('0x49')]=intUtil['stripTrailingSlash'](_0x1948ba[_0xdb3b('0x49')]);if(_0x35331e&&_0x35331e[_0xdb3b('0x53')]&&_0x35331e[_0xdb3b('0x53')]!==_0xdb3b('0x54')){logger[_0xdb3b('0xd')](_0xdb3b('0x55'),'Recording\x20is\x20enabled!');_0x1493fa['recordingURL']=util[_0xdb3b('0x10')](_0xdb3b('0x48'),_0x1948ba[_0xdb3b('0x49')],_0x1493fa['uniqueid'],md5(_0x1493fa[_0xdb3b('0x56')]));}headers[_0xdb3b('0x57')]=getAuth(_0x1948ba);return getUser(_0x1948ba,_0x376b75[_0xdb3b('0x4a')])[_0xdb3b('0x1f')](function(_0x470fbc){_0x5cb849=_0x470fbc;logger[_0xdb3b('0xd')](_0xdb3b('0x4b'),_0x5cb849['id']);return getEndUser(_0x1948ba,_0x1493fa['destcalleridname'],_0x1493fa['destcalleridnum']);})[_0xdb3b('0x1f')](function(_0x399844){_0xc062=_0x399844;logger[_0xdb3b('0xd')]('The\x20Enduser\x20ID\x20is:',_0xc062['id']);return getTicket(_0x1948ba,_0x5cb849,_0xc062,_0x5cf994,_0x1493fa);})[_0xdb3b('0x1f')](function(_0xaacbdf){if(_0xaacbdf&&_0xaacbdf['id']){logger[_0xdb3b('0xd')](_0xdb3b('0x20'));logger[_0xdb3b('0xd')]('The\x20Ticket\x20ID\x20is:',_0xaacbdf['id']);logger[_0xdb3b('0xd')](_0xdb3b('0x55'),_0xdb3b('0x4e'));emit(util[_0xdb3b('0x10')](_0xdb3b('0x4f'),_0x376b75[_0xdb3b('0x40')]),_0xdb3b('0x58'),{'uri':util[_0xdb3b('0x10')]('%s/helpdesk/tickets/%d',_0x1948ba[_0xdb3b('0x1e')],_0xaacbdf['id'])});}})[_0xdb3b('0x51')](function(_0x176153){logger[_0xdb3b('0x59')]('[OUTBOUND]',JSON['stringify'](_0x176153));});};exports[_0xdb3b('0x5a')]=function(_0x24a422,_0x1e88d8,_0x3a0676,_0x19920a,_0x1d71e6,_0x42528f){var _0x515204,_0x442803;_0x42528f[_0xdb3b('0x1e')]=intUtil[_0xdb3b('0x43')](_0x42528f[_0xdb3b('0x1e')]);_0x42528f[_0xdb3b('0x49')]=intUtil[_0xdb3b('0x43')](_0x42528f[_0xdb3b('0x49')]);if(_0x1d71e6&&_0x1d71e6[_0xdb3b('0x44')]){logger[_0xdb3b('0xd')]('['+_0x1e88d8['lastevent'][_0xdb3b('0x5b')]()+']',_0xdb3b('0x46'));_0x1e88d8['recordingURL']=util['format'](_0xdb3b('0x48'),_0x42528f['serverUrl'],_0x1e88d8[_0xdb3b('0x56')],md5(_0x1e88d8[_0xdb3b('0x56')]));}else{_0x1e88d8[_0xdb3b('0x47')]='';}headers[_0xdb3b('0x57')]=getAuth(_0x42528f);return getUser(_0x42528f,'')['then'](function(_0x1346e9){_0x515204=_0x1346e9;logger[_0xdb3b('0xd')]('The\x20User\x20ID\x20is:',_0x515204['id']);return getEndUser(_0x42528f,_0x1e88d8[_0xdb3b('0x12')],_0x1e88d8[_0xdb3b('0x13')]);})[_0xdb3b('0x1f')](function(_0x3d8798){_0x442803=_0x3d8798;logger[_0xdb3b('0xd')](_0xdb3b('0x4c'),_0x442803['id']);return getTicket(_0x42528f,_0x515204,_0x442803,_0x3a0676,_0x1e88d8);})[_0xdb3b('0x1f')](function(_0x84707c){if(_0x84707c){logger[_0xdb3b('0xd')](_0xdb3b('0x20'));logger[_0xdb3b('0xd')](_0xdb3b('0x4d'),_0x84707c['id']);}})['catch'](function(_0x5569b9){logger[_0xdb3b('0x59')]('['+_0x1e88d8[_0xdb3b('0x5c')][_0xdb3b('0x5b')]()+']',JSON[_0xdb3b('0x52')](_0x5569b9));});};
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+var _0xc144=['Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error','outbound','none','destcalleridnum','The\x20Ticket\x20ID\x20is:','[OUTBOUND]','lastevent','The\x20User\x20ID\x20is:','toUpperCase','stringify','lodash','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','redis','localhost','socket.io-emitter','application/json','info','merge','format','calleridname','calleridnum','getString','Subjects','<br>','name','Fields','custom_fields','mapValues','keyBy','value','%s/api/v2/tickets','POST','then','validateEmail','%s/api/v2/agents','remoteUri','find','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Searching\x20enduser\x20with\x20phone','length','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/api/v2/contacts','Basic\x20%s','apiKey','toString','base64','debug','defaults','GET','map','forEach','string','picklist','nameField','customField','toLowerCase','content','type','push','idField','variable','variableName','Variable','queue','stripTrailingSlash','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','serverUrl','uniqueid','Authorization','The\x20Enduser\x20ID\x20is:','Ticket\x20created!'];(function(_0x38b121,_0x561713){var _0x4fe806=function(_0x103045){while(--_0x103045){_0x38b121['push'](_0x38b121['shift']());}};_0x4fe806(++_0x561713);}(_0xc144,0x17b));var _0x4c14=function(_0x2940bf,_0x1a7281){_0x2940bf=_0x2940bf-0x0;var _0x4ca39e=_0xc144[_0x2940bf];return _0x4ca39e;};'use strict';var _=require(_0x4c14('0x0'));var rp=require('request-promise');var md5=require(_0x4c14('0x1'));var util=require(_0x4c14('0x2'));var Redis=require(_0x4c14('0x3'));var intUtil=require(_0x4c14('0x4'));var config=require(_0x4c14('0x5'));var logger=require(_0x4c14('0x6'))('freshdesk');config[_0x4c14('0x7')]=_['defaults'](config[_0x4c14('0x7')],{'host':_0x4c14('0x8'),'port':0x18eb});var io=require(_0x4c14('0x9'))(new Redis(config[_0x4c14('0x7')]));var headers={'Content-Type':_0x4c14('0xa'),'Accept':_0x4c14('0xa')};function emit(_0x162772,_0x5ba35d,_0x4c3469){io['to'](_0x162772)['emit'](_0x5ba35d,_0x4c3469);}function getTicket(_0x27807e,_0x6df13c,_0x1e065a,_0xeb98b2,_0x56aad3){logger[_0x4c14('0xb')]('Creating\x20new\x20ticket...');var _0x3182d8=_[_0x4c14('0xc')]({'responder_id':_0x6df13c['id'],'requester_id':_0x1e065a['id'],'name':util[_0x4c14('0xd')]('Caller\x20-\x20%s',_0x56aad3[_0x4c14('0xe')]),'phone':_0x56aad3[_0x4c14('0xf')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x4c14('0x10')](_0xeb98b2[_0x4c14('0x11')],_0x56aad3,'\x20'),'description':intUtil[_0x4c14('0x10')](_0xeb98b2['Descriptions'],_0x56aad3,_0x4c14('0x12')),'tags':getTags(_0xeb98b2['Tags'],_0x4c14('0x13'))},getCustomFields(_0xeb98b2[_0x4c14('0x14')],_0x56aad3));_0x3182d8[_0x4c14('0x15')]=_[_0x4c14('0x16')](_[_0x4c14('0x17')](_0x3182d8[_0x4c14('0x15')],'id'),_0x4c14('0x18'));return request({'uri':util['format'](_0x4c14('0x19'),_0x27807e['remoteUri']),'method':_0x4c14('0x1a'),'body':_0x3182d8})[_0x4c14('0x1b')](function(_0x5cd438){logger[_0x4c14('0xb')]('Ticket\x20created!');return _0x5cd438;});}function getUser(_0x3130de,_0x10898f){if(intUtil[_0x4c14('0x1c')](_0x10898f)){return request({'uri':util[_0x4c14('0xd')](_0x4c14('0x1d'),_0x3130de[_0x4c14('0x1e')]),'qs':{'email':_0x10898f}})[_0x4c14('0x1b')](function(_0x818e5){if(_0x818e5['length']){logger['info']('Agent\x20found!');return _[_0x4c14('0x1f')](_0x818e5,function(_0x1db5d6){return _0x1db5d6[_0x4c14('0x20')][_0x4c14('0x21')]===_0x10898f;});}else{logger['info'](_0x4c14('0x22'));return request({'uri':util['format'](_0x4c14('0x23'),_0x3130de['remoteUri'])})[_0x4c14('0x1b')](function(_0x42c1f9){logger[_0x4c14('0xb')](_0x4c14('0x24'));return _0x42c1f9;});}});}else{logger[_0x4c14('0xb')](_0x4c14('0x25'));return request({'uri':util[_0x4c14('0xd')](_0x4c14('0x23'),_0x3130de['remoteUri'])})[_0x4c14('0x1b')](function(_0x56ccbe){logger['info'](_0x4c14('0x24'));return _0x56ccbe;});}}function getEndUser(_0x1723c3,_0x47e307,_0x32688a){logger[_0x4c14('0xb')](_0x4c14('0x26'),_0x32688a);return request({'uri':util['format']('%s/api/v2/contacts',_0x1723c3[_0x4c14('0x1e')]),'qs':{'phone':_0x32688a}})['then'](function(_0x4d0b60){if(_0x4d0b60[_0x4c14('0x27')]){logger[_0x4c14('0xb')](_0x4c14('0x28'));return _[_0x4c14('0x1f')](_0x4d0b60,{'phone':_0x32688a});}else{logger['info'](_0x4c14('0x29'));return request({'uri':util['format'](_0x4c14('0x2a'),_0x1723c3['remoteUri']),'method':_0x4c14('0x1a'),'body':{'name':_0x47e307,'phone':_0x32688a}})[_0x4c14('0x1b')](function(_0x62fcf7){logger['info']('Enduser\x20created.');return _0x62fcf7;});}});}function getAuth(_0x25418b){return util[_0x4c14('0xd')](_0x4c14('0x2b'),new Buffer(_0x25418b[_0x4c14('0x2c')]+':X')[_0x4c14('0x2d')](_0x4c14('0x2e')));}function request(_0x1e7c26){logger[_0x4c14('0x2f')]('[HTTP]',JSON['stringify'](_0x1e7c26));return rp(_[_0x4c14('0x30')](_0x1e7c26,{'method':_0x4c14('0x31'),'headers':headers,'json':!![]}));}function getTags(_0x6ff8a1,_0x191a12){var _0x15cc41=[];if(_0x6ff8a1&&_0x6ff8a1['length']>0x0){_0x15cc41=_[_0x4c14('0x32')](_0x6ff8a1,_0x191a12);}return _0x15cc41;}function getCustomFields(_0x351e40,_0x2068bb){var _0x8cdd21=[];var _0x573be9={'custom_fields':[]};if(_0x351e40[_0x4c14('0x27')]>0x0){_[_0x4c14('0x33')](_0x351e40,function(_0x1b52f6){if(_['includes']([_0x4c14('0x34'),_0x4c14('0x35')],_0x1b52f6['type'])&&_0x1b52f6[_0x4c14('0x36')]&&!_0x1b52f6[_0x4c14('0x37')]){_0x573be9[_0x1b52f6[_0x4c14('0x36')][_0x4c14('0x38')]()]=_0x1b52f6[_0x4c14('0x39')][_0x4c14('0x2d')]();}else if(_['includes']([_0x4c14('0x34'),_0x4c14('0x35')],_0x1b52f6[_0x4c14('0x3a')])&&_0x1b52f6['idField']&&_0x1b52f6[_0x4c14('0x37')]){_0x573be9[_0x4c14('0x15')][_0x4c14('0x3b')]({'id':_0x1b52f6[_0x4c14('0x3c')],'value':_0x1b52f6[_0x4c14('0x39')][_0x4c14('0x2d')]()});}else if(_0x1b52f6[_0x4c14('0x3a')]===_0x4c14('0x3d')&&_0x1b52f6['variableName']&&_0x1b52f6[_0x4c14('0x3c')]&&_0x1b52f6['customField']){_0x2068bb[_0x1b52f6[_0x4c14('0x3e')]]&&_0x573be9[_0x4c14('0x15')][_0x4c14('0x3b')]({'id':_0x1b52f6[_0x4c14('0x3c')],'value':_0x2068bb[_0x1b52f6['variableName']]['toString']()});}else if(_0x1b52f6[_0x4c14('0x3a')]==='customVariable'&&_0x1b52f6[_0x4c14('0x3f')]&&_0x1b52f6['Variable'][_0x4c14('0x13')]&&_0x1b52f6[_0x4c14('0x3c')]&&_0x1b52f6[_0x4c14('0x37')]){_0x2068bb[_0x1b52f6[_0x4c14('0x3f')][_0x4c14('0x13')][_0x4c14('0x38')]()]&&_0x573be9[_0x4c14('0x15')][_0x4c14('0x3b')]({'id':_0x1b52f6['idField'],'value':_0x2068bb[_0x1b52f6[_0x4c14('0x3f')]['name'][_0x4c14('0x38')]()][_0x4c14('0x2d')]()});}});}return _0x573be9;}exports[_0x4c14('0x40')]=function(_0x5e1346,_0x360ff7,_0x5b7a53,_0x2e72d7,_0x16b7d1,_0x5863a9){var _0x4e0a29,_0x28b608;_0x5863a9['remoteUri']=intUtil['stripTrailingSlash'](_0x5863a9[_0x4c14('0x1e')]);_0x5863a9['serverUrl']=intUtil[_0x4c14('0x41')](_0x5863a9['serverUrl']);if(_0x16b7d1&&_0x16b7d1[_0x4c14('0x42')]){logger[_0x4c14('0xb')](_0x4c14('0x43'),_0x4c14('0x44'));_0x360ff7[_0x4c14('0x45')]=util[_0x4c14('0xd')](_0x4c14('0x46'),_0x5863a9[_0x4c14('0x47')],_0x360ff7[_0x4c14('0x48')],md5(_0x360ff7[_0x4c14('0x48')]));}else{_0x360ff7[_0x4c14('0x45')]='';}headers[_0x4c14('0x49')]=getAuth(_0x5863a9);return getUser(_0x5863a9,_0x2e72d7[_0x4c14('0x21')])[_0x4c14('0x1b')](function(_0x8d0bf0){_0x4e0a29=_0x8d0bf0;logger[_0x4c14('0xb')]('The\x20User\x20ID\x20is:',_0x4e0a29['id']);return getEndUser(_0x5863a9,_0x360ff7[_0x4c14('0xe')],_0x360ff7[_0x4c14('0xf')]);})[_0x4c14('0x1b')](function(_0x54c2ba){_0x28b608=_0x54c2ba;logger[_0x4c14('0xb')](_0x4c14('0x4a'),_0x28b608['id']);return getTicket(_0x5863a9,_0x4e0a29,_0x28b608,_0x5b7a53,_0x360ff7);})[_0x4c14('0x1b')](function(_0x4978b6){if(_0x4978b6&&_0x4978b6['id']){logger[_0x4c14('0xb')](_0x4c14('0x4b'));logger[_0x4c14('0xb')]('The\x20Ticket\x20ID\x20is:',_0x4978b6['id']);logger[_0x4c14('0xb')](_0x4c14('0x43'),_0x4c14('0x4c'));emit(util[_0x4c14('0xd')](_0x4c14('0x4d'),_0x2e72d7[_0x4c14('0x13')]),_0x4c14('0x4e'),{'uri':util[_0x4c14('0xd')](_0x4c14('0x4f'),_0x5863a9[_0x4c14('0x1e')],_0x4978b6['id'])});}})[_0x4c14('0x50')](function(_0x4208fe){logger[_0x4c14('0x51')]('[QUEUE]',JSON['stringify'](_0x4208fe));});};exports[_0x4c14('0x52')]=function(_0x8b1513,_0x326711,_0x420893,_0x48cd73,_0x56b991,_0x5c9473,_0x29ddbb){var _0x5845d4,_0x18bae8;_0x5c9473[_0x4c14('0x1e')]=intUtil[_0x4c14('0x41')](_0x5c9473[_0x4c14('0x1e')]);_0x5c9473['serverUrl']=intUtil[_0x4c14('0x41')](_0x5c9473[_0x4c14('0x47')]);if(_0x29ddbb&&_0x29ddbb['recordingFormat']&&_0x29ddbb['recordingFormat']!==_0x4c14('0x53')){logger[_0x4c14('0xb')]('[OUTBOUND]',_0x4c14('0x44'));_0x326711[_0x4c14('0x45')]=util[_0x4c14('0xd')](_0x4c14('0x46'),_0x5c9473[_0x4c14('0x47')],_0x326711[_0x4c14('0x48')],md5(_0x326711[_0x4c14('0x48')]));}headers[_0x4c14('0x49')]=getAuth(_0x5c9473);return getUser(_0x5c9473,_0x48cd73[_0x4c14('0x21')])['then'](function(_0x2b563a){_0x5845d4=_0x2b563a;logger[_0x4c14('0xb')]('The\x20User\x20ID\x20is:',_0x5845d4['id']);return getEndUser(_0x5c9473,_0x326711['destcalleridname'],_0x326711[_0x4c14('0x54')]);})[_0x4c14('0x1b')](function(_0x9a06fa){_0x18bae8=_0x9a06fa;logger[_0x4c14('0xb')]('The\x20Enduser\x20ID\x20is:',_0x18bae8['id']);return getTicket(_0x5c9473,_0x5845d4,_0x18bae8,_0x420893,_0x326711);})[_0x4c14('0x1b')](function(_0x4711a8){if(_0x4711a8&&_0x4711a8['id']){logger[_0x4c14('0xb')]('Ticket\x20created!');logger[_0x4c14('0xb')](_0x4c14('0x55'),_0x4711a8['id']);logger['info'](_0x4c14('0x56'),_0x4c14('0x4c'));emit(util[_0x4c14('0xd')](_0x4c14('0x4d'),_0x48cd73['name']),_0x4c14('0x4e'),{'uri':util[_0x4c14('0xd')](_0x4c14('0x4f'),_0x5c9473['remoteUri'],_0x4711a8['id'])});}})[_0x4c14('0x50')](function(_0x45cfae){logger['error'](_0x4c14('0x56'),JSON['stringify'](_0x45cfae));});};exports['unmanaged']=function(_0x434d8c,_0x3eec8d,_0x1f192e,_0x4c77e3,_0xc0f25,_0x35c33c){var _0x3338aa,_0x58f0b6;_0x35c33c[_0x4c14('0x1e')]=intUtil[_0x4c14('0x41')](_0x35c33c[_0x4c14('0x1e')]);_0x35c33c[_0x4c14('0x47')]=intUtil[_0x4c14('0x41')](_0x35c33c[_0x4c14('0x47')]);if(_0xc0f25&&_0xc0f25[_0x4c14('0x42')]){logger[_0x4c14('0xb')]('['+_0x3eec8d[_0x4c14('0x57')]['toUpperCase']()+']',_0x4c14('0x44'));_0x3eec8d['recordingURL']=util['format'](_0x4c14('0x46'),_0x35c33c['serverUrl'],_0x3eec8d[_0x4c14('0x48')],md5(_0x3eec8d[_0x4c14('0x48')]));}else{_0x3eec8d[_0x4c14('0x45')]='';}headers[_0x4c14('0x49')]=getAuth(_0x35c33c);return getUser(_0x35c33c,'')[_0x4c14('0x1b')](function(_0x505c43){_0x3338aa=_0x505c43;logger[_0x4c14('0xb')](_0x4c14('0x58'),_0x3338aa['id']);return getEndUser(_0x35c33c,_0x3eec8d['calleridname'],_0x3eec8d[_0x4c14('0xf')]);})[_0x4c14('0x1b')](function(_0xa471d0){_0x58f0b6=_0xa471d0;logger[_0x4c14('0xb')](_0x4c14('0x4a'),_0x58f0b6['id']);return getTicket(_0x35c33c,_0x3338aa,_0x58f0b6,_0x1f192e,_0x3eec8d);})[_0x4c14('0x1b')](function(_0x1b53b3){if(_0x1b53b3){logger[_0x4c14('0xb')](_0x4c14('0x4b'));logger[_0x4c14('0xb')]('The\x20Ticket\x20ID\x20is:',_0x1b53b3['id']);}})['catch'](function(_0x3439ae){logger[_0x4c14('0x51')]('['+_0x3eec8d['lastevent'][_0x4c14('0x59')]()+']',JSON[_0x4c14('0x5a')](_0x3439ae));});};
\ No newline at end of file