Built motion from commit da24aabd.|2.6.20
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index e4d6129..eb3d4de 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0xe5cd=['Variable','name','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','The\x20Enduser\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','%s/helpdesk/tickets/%d','recordingFormat','none','[OUTBOUND]','destcalleridnum','The\x20Ticket\x20ID\x20is:','catch','stringify','unmanaged','lastevent','toUpperCase','lodash','md5','util','ioredis','./util','../../../../config/logger','freshdesk','defaults','redis','localhost','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridname','calleridnum','getString','Subjects','Descriptions','Fields','custom_fields','mapValues','keyBy','%s/api/v2/tickets','remoteUri','POST','then','Ticket\x20created!','length','Agent\x20found!','contact','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','%s/api/v2/contacts','Enduser\x20found!','find','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','[HTTP]','GET','map','forEach','includes','string','picklist','customField','nameField','content','type','idField','push','variable','variableName','customVariable'];(function(_0xd0310,_0x511c3f){var _0x544560=function(_0x54e217){while(--_0x54e217){_0xd0310['push'](_0xd0310['shift']());}};_0x544560(++_0x511c3f);}(_0xe5cd,0x1dd));var _0xde5c=function(_0x25c044,_0xbd05f8){_0x25c044=_0x25c044-0x0;var _0x558ee5=_0xe5cd[_0x25c044];return _0x558ee5;};'use strict';var _=require(_0xde5c('0x0'));var rp=require('request-promise');var md5=require(_0xde5c('0x1'));var util=require(_0xde5c('0x2'));var Redis=require(_0xde5c('0x3'));var intUtil=require(_0xde5c('0x4'));var config=require('../../../../config/environment');var logger=require(_0xde5c('0x5'))(_0xde5c('0x6'));config['redis']=_[_0xde5c('0x7')](config[_0xde5c('0x8')],{'host':_0xde5c('0x9'),'port':0x18eb});var io=require(_0xde5c('0xa'))(new Redis(config[_0xde5c('0x8')]));var headers={'Content-Type':_0xde5c('0xb'),'Accept':_0xde5c('0xb')};function emit(_0x319144,_0x3892da,_0x40f5b0){io['to'](_0x319144)[_0xde5c('0xc')](_0x3892da,_0x40f5b0);}function getTicket(_0x10e6ef,_0x334986,_0x81551d,_0x3d3616,_0x42f99f){logger[_0xde5c('0xd')](_0xde5c('0xe'));var _0xd40eff=_[_0xde5c('0xf')]({'responder_id':_0x334986['id'],'requester_id':_0x81551d['id'],'name':util[_0xde5c('0x10')](_0xde5c('0x11'),_0x42f99f[_0xde5c('0x12')]),'phone':_0x42f99f[_0xde5c('0x13')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xde5c('0x14')](_0x3d3616[_0xde5c('0x15')],_0x42f99f,'\x20'),'description':intUtil[_0xde5c('0x14')](_0x3d3616[_0xde5c('0x16')],_0x42f99f,'<br>'),'tags':getTags(_0x3d3616['Tags'],'name')},getCustomFields(_0x3d3616[_0xde5c('0x17')],_0x42f99f));_0xd40eff[_0xde5c('0x18')]=_[_0xde5c('0x19')](_[_0xde5c('0x1a')](_0xd40eff['custom_fields'],'id'),'value');return request({'uri':util[_0xde5c('0x10')](_0xde5c('0x1b'),_0x10e6ef[_0xde5c('0x1c')]),'method':_0xde5c('0x1d'),'body':_0xd40eff})[_0xde5c('0x1e')](function(_0x4b5a65){logger[_0xde5c('0xd')](_0xde5c('0x1f'));return _0x4b5a65;});}function getUser(_0x385c1d,_0xca58be){if(intUtil['validateEmail'](_0xca58be)){return request({'uri':util[_0xde5c('0x10')]('%s/api/v2/agents',_0x385c1d[_0xde5c('0x1c')]),'qs':{'email':_0xca58be}})[_0xde5c('0x1e')](function(_0x1c6770){if(_0x1c6770[_0xde5c('0x20')]){logger[_0xde5c('0xd')](_0xde5c('0x21'));return _['find'](_0x1c6770,function(_0x1c0388){return _0x1c0388[_0xde5c('0x22')]['email']===_0xca58be;});}else{logger['info'](_0xde5c('0x23'));return request({'uri':util[_0xde5c('0x10')](_0xde5c('0x24'),_0x385c1d[_0xde5c('0x1c')])})['then'](function(_0x37d61a){logger[_0xde5c('0xd')]('Admin\x20account\x20selected.');return _0x37d61a;});}});}else{logger[_0xde5c('0xd')](_0xde5c('0x25'));return request({'uri':util['format'](_0xde5c('0x24'),_0x385c1d[_0xde5c('0x1c')])})['then'](function(_0x4f999f){logger[_0xde5c('0xd')](_0xde5c('0x26'));return _0x4f999f;});}}function getEndUser(_0x5f579,_0x18999e,_0x5c8d80){logger[_0xde5c('0xd')]('Searching\x20enduser\x20with\x20phone',_0x5c8d80);return request({'uri':util[_0xde5c('0x10')](_0xde5c('0x27'),_0x5f579[_0xde5c('0x1c')]),'qs':{'phone':_0x5c8d80}})[_0xde5c('0x1e')](function(_0x329f8e){if(_0x329f8e[_0xde5c('0x20')]){logger[_0xde5c('0xd')](_0xde5c('0x28'));return _[_0xde5c('0x29')](_0x329f8e,{'phone':_0x5c8d80});}else{logger[_0xde5c('0xd')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0xde5c('0x10')](_0xde5c('0x27'),_0x5f579[_0xde5c('0x1c')]),'method':'POST','body':{'name':_0x18999e,'phone':_0x5c8d80}})['then'](function(_0x3d0b6c){logger['info'](_0xde5c('0x2a'));return _0x3d0b6c;});}});}function getAuth(_0x2e2b06){return util[_0xde5c('0x10')](_0xde5c('0x2b'),new Buffer(_0x2e2b06[_0xde5c('0x2c')]+':X')[_0xde5c('0x2d')](_0xde5c('0x2e')));}function request(_0x5140da){logger['debug'](_0xde5c('0x2f'),JSON['stringify'](_0x5140da));return rp(_[_0xde5c('0x7')](_0x5140da,{'method':_0xde5c('0x30'),'headers':headers,'json':!![]}));}function getTags(_0x5b81cb,_0x5dfde8){var _0x466257=[];if(_0x5b81cb&&_0x5b81cb[_0xde5c('0x20')]>0x0){_0x466257=_[_0xde5c('0x31')](_0x5b81cb,_0x5dfde8);}return _0x466257;}function getCustomFields(_0x1e4620,_0x8bec61){var _0x276508=[];var _0x2f73c9={'custom_fields':[]};if(_0x1e4620[_0xde5c('0x20')]>0x0){_[_0xde5c('0x32')](_0x1e4620,function(_0x34bc20){if(_[_0xde5c('0x33')]([_0xde5c('0x34'),_0xde5c('0x35')],_0x34bc20['type'])&&_0x34bc20['nameField']&&!_0x34bc20[_0xde5c('0x36')]){_0x2f73c9[_0x34bc20[_0xde5c('0x37')]['toLowerCase']()]=_0x34bc20[_0xde5c('0x38')]['toString']();}else if(_[_0xde5c('0x33')]([_0xde5c('0x34'),_0xde5c('0x35')],_0x34bc20[_0xde5c('0x39')])&&_0x34bc20[_0xde5c('0x3a')]&&_0x34bc20[_0xde5c('0x36')]){_0x2f73c9[_0xde5c('0x18')][_0xde5c('0x3b')]({'id':_0x34bc20[_0xde5c('0x3a')],'value':_0x34bc20['content'][_0xde5c('0x2d')]()});}else if(_0x34bc20[_0xde5c('0x39')]===_0xde5c('0x3c')&&_0x34bc20['variableName']&&_0x34bc20[_0xde5c('0x3a')]&&_0x34bc20[_0xde5c('0x36')]){_0x8bec61[_0x34bc20[_0xde5c('0x3d')]]&&_0x2f73c9[_0xde5c('0x18')][_0xde5c('0x3b')]({'id':_0x34bc20[_0xde5c('0x3a')],'value':_0x8bec61[_0x34bc20[_0xde5c('0x3d')]]['toString']()});}else if(_0x34bc20[_0xde5c('0x39')]===_0xde5c('0x3e')&&_0x34bc20[_0xde5c('0x3f')]&&_0x34bc20[_0xde5c('0x3f')]['name']&&_0x34bc20['idField']&&_0x34bc20[_0xde5c('0x36')]){_0x8bec61[_0x34bc20[_0xde5c('0x3f')][_0xde5c('0x40')]['toLowerCase']()]&&_0x2f73c9['custom_fields'][_0xde5c('0x3b')]({'id':_0x34bc20[_0xde5c('0x3a')],'value':_0x8bec61[_0x34bc20[_0xde5c('0x3f')][_0xde5c('0x40')]['toLowerCase']()][_0xde5c('0x2d')]()});}});}return _0x2f73c9;}exports['queue']=function(_0x21c14b,_0x4cb24b,_0x6ec914,_0x10a958,_0x50de18,_0x2e8f3b){var _0x4c713d,_0x376c5d;_0x2e8f3b[_0xde5c('0x1c')]=intUtil['stripTrailingSlash'](_0x2e8f3b[_0xde5c('0x1c')]);_0x2e8f3b['serverUrl']=intUtil[_0xde5c('0x41')](_0x2e8f3b[_0xde5c('0x42')]);if(_0x50de18&&_0x50de18[_0xde5c('0x43')]){logger[_0xde5c('0xd')](_0xde5c('0x44'),_0xde5c('0x45'));_0x4cb24b[_0xde5c('0x46')]=util['format'](_0xde5c('0x47'),_0x2e8f3b['serverUrl'],_0x4cb24b[_0xde5c('0x48')],md5(_0x4cb24b['uniqueid']));}else{_0x4cb24b[_0xde5c('0x46')]='';}headers[_0xde5c('0x49')]=getAuth(_0x2e8f3b);return getUser(_0x2e8f3b,_0x10a958[_0xde5c('0x4a')])[_0xde5c('0x1e')](function(_0x4d535d){_0x4c713d=_0x4d535d;logger['info'](_0xde5c('0x4b'),_0x4c713d['id']);return getEndUser(_0x2e8f3b,_0x4cb24b[_0xde5c('0x12')],_0x4cb24b[_0xde5c('0x13')]);})[_0xde5c('0x1e')](function(_0x5ee081){_0x376c5d=_0x5ee081;logger[_0xde5c('0xd')](_0xde5c('0x4c'),_0x376c5d['id']);return getTicket(_0x2e8f3b,_0x4c713d,_0x376c5d,_0x6ec914,_0x4cb24b);})[_0xde5c('0x1e')](function(_0x4179a9){if(_0x4179a9&&_0x4179a9['id']){logger[_0xde5c('0xd')](_0xde5c('0x1f'));logger[_0xde5c('0xd')]('The\x20Ticket\x20ID\x20is:',_0x4179a9['id']);logger['info'](_0xde5c('0x44'),_0xde5c('0x4d'));emit(util[_0xde5c('0x10')](_0xde5c('0x4e'),_0x10a958[_0xde5c('0x40')]),'trigger:browser:url',{'uri':util[_0xde5c('0x10')](_0xde5c('0x4f'),_0x2e8f3b[_0xde5c('0x1c')],_0x4179a9['id'])});}})['catch'](function(_0x4e481d){logger['error'](_0xde5c('0x44'),JSON['stringify'](_0x4e481d));});};exports['outbound']=function(_0x2039e8,_0x50d6d7,_0x5acaee,_0x46142a,_0x4312e5,_0x48bae3,_0x264b1c){var _0xd46b0c,_0x4f55c9;_0x48bae3[_0xde5c('0x1c')]=intUtil['stripTrailingSlash'](_0x48bae3[_0xde5c('0x1c')]);_0x48bae3['serverUrl']=intUtil[_0xde5c('0x41')](_0x48bae3[_0xde5c('0x42')]);if(_0x264b1c&&_0x264b1c['recordingFormat']&&_0x264b1c[_0xde5c('0x50')]!==_0xde5c('0x51')){logger[_0xde5c('0xd')](_0xde5c('0x52'),_0xde5c('0x45'));_0x50d6d7[_0xde5c('0x46')]=util[_0xde5c('0x10')](_0xde5c('0x47'),_0x48bae3[_0xde5c('0x42')],_0x50d6d7['uniqueid'],md5(_0x50d6d7[_0xde5c('0x48')]));}headers[_0xde5c('0x49')]=getAuth(_0x48bae3);return getUser(_0x48bae3,_0x46142a['email'])[_0xde5c('0x1e')](function(_0x3c80a0){_0xd46b0c=_0x3c80a0;logger[_0xde5c('0xd')]('The\x20User\x20ID\x20is:',_0xd46b0c['id']);return getEndUser(_0x48bae3,_0x50d6d7['destcalleridname'],_0x50d6d7[_0xde5c('0x53')]);})['then'](function(_0x517240){_0x4f55c9=_0x517240;logger['info'](_0xde5c('0x4c'),_0x4f55c9['id']);return getTicket(_0x48bae3,_0xd46b0c,_0x4f55c9,_0x5acaee,_0x50d6d7);})[_0xde5c('0x1e')](function(_0x5b6889){if(_0x5b6889&&_0x5b6889['id']){logger[_0xde5c('0xd')](_0xde5c('0x1f'));logger[_0xde5c('0xd')](_0xde5c('0x54'),_0x5b6889['id']);logger[_0xde5c('0xd')](_0xde5c('0x52'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xde5c('0x10')](_0xde5c('0x4e'),_0x46142a['name']),'trigger:browser:url',{'uri':util[_0xde5c('0x10')](_0xde5c('0x4f'),_0x48bae3['remoteUri'],_0x5b6889['id'])});}})[_0xde5c('0x55')](function(_0x53a73d){logger['error'](_0xde5c('0x52'),JSON[_0xde5c('0x56')](_0x53a73d));});};exports[_0xde5c('0x57')]=function(_0x8de3b9,_0x24dae9,_0x53438c,_0x3b35b6,_0x2d74e6,_0x3a19d7){var _0x3790c2,_0x32d0a4;_0x3a19d7[_0xde5c('0x1c')]=intUtil[_0xde5c('0x41')](_0x3a19d7[_0xde5c('0x1c')]);_0x3a19d7[_0xde5c('0x42')]=intUtil['stripTrailingSlash'](_0x3a19d7[_0xde5c('0x42')]);if(_0x2d74e6&&_0x2d74e6[_0xde5c('0x43')]){logger[_0xde5c('0xd')]('['+_0x24dae9[_0xde5c('0x58')][_0xde5c('0x59')]()+']',_0xde5c('0x45'));_0x24dae9[_0xde5c('0x46')]=util[_0xde5c('0x10')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x3a19d7[_0xde5c('0x42')],_0x24dae9[_0xde5c('0x48')],md5(_0x24dae9[_0xde5c('0x48')]));}else{_0x24dae9['recordingURL']='';}headers[_0xde5c('0x49')]=getAuth(_0x3a19d7);return getUser(_0x3a19d7,'')[_0xde5c('0x1e')](function(_0x213e0c){_0x3790c2=_0x213e0c;logger['info'](_0xde5c('0x4b'),_0x3790c2['id']);return getEndUser(_0x3a19d7,_0x24dae9[_0xde5c('0x12')],_0x24dae9[_0xde5c('0x13')]);})[_0xde5c('0x1e')](function(_0x1d6438){_0x32d0a4=_0x1d6438;logger[_0xde5c('0xd')](_0xde5c('0x4c'),_0x32d0a4['id']);return getTicket(_0x3a19d7,_0x3790c2,_0x32d0a4,_0x53438c,_0x24dae9);})[_0xde5c('0x1e')](function(_0x40fcff){if(_0x40fcff){logger[_0xde5c('0xd')](_0xde5c('0x1f'));logger[_0xde5c('0xd')](_0xde5c('0x54'),_0x40fcff['id']);}})[_0xde5c('0x55')](function(_0x3a51b0){logger['error']('['+_0x24dae9[_0xde5c('0x58')][_0xde5c('0x59')]()+']',JSON[_0xde5c('0x56')](_0x3a51b0));});};
\ No newline at end of file
+var _0xc144=['Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error','outbound','none','destcalleridnum','The\x20Ticket\x20ID\x20is:','[OUTBOUND]','lastevent','The\x20User\x20ID\x20is:','toUpperCase','stringify','lodash','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','redis','localhost','socket.io-emitter','application/json','info','merge','format','calleridname','calleridnum','getString','Subjects','<br>','name','Fields','custom_fields','mapValues','keyBy','value','%s/api/v2/tickets','POST','then','validateEmail','%s/api/v2/agents','remoteUri','find','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Searching\x20enduser\x20with\x20phone','length','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/api/v2/contacts','Basic\x20%s','apiKey','toString','base64','debug','defaults','GET','map','forEach','string','picklist','nameField','customField','toLowerCase','content','type','push','idField','variable','variableName','Variable','queue','stripTrailingSlash','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','serverUrl','uniqueid','Authorization','The\x20Enduser\x20ID\x20is:','Ticket\x20created!'];(function(_0x38b121,_0x561713){var _0x4fe806=function(_0x103045){while(--_0x103045){_0x38b121['push'](_0x38b121['shift']());}};_0x4fe806(++_0x561713);}(_0xc144,0x17b));var _0x4c14=function(_0x2940bf,_0x1a7281){_0x2940bf=_0x2940bf-0x0;var _0x4ca39e=_0xc144[_0x2940bf];return _0x4ca39e;};'use strict';var _=require(_0x4c14('0x0'));var rp=require('request-promise');var md5=require(_0x4c14('0x1'));var util=require(_0x4c14('0x2'));var Redis=require(_0x4c14('0x3'));var intUtil=require(_0x4c14('0x4'));var config=require(_0x4c14('0x5'));var logger=require(_0x4c14('0x6'))('freshdesk');config[_0x4c14('0x7')]=_['defaults'](config[_0x4c14('0x7')],{'host':_0x4c14('0x8'),'port':0x18eb});var io=require(_0x4c14('0x9'))(new Redis(config[_0x4c14('0x7')]));var headers={'Content-Type':_0x4c14('0xa'),'Accept':_0x4c14('0xa')};function emit(_0x162772,_0x5ba35d,_0x4c3469){io['to'](_0x162772)['emit'](_0x5ba35d,_0x4c3469);}function getTicket(_0x27807e,_0x6df13c,_0x1e065a,_0xeb98b2,_0x56aad3){logger[_0x4c14('0xb')]('Creating\x20new\x20ticket...');var _0x3182d8=_[_0x4c14('0xc')]({'responder_id':_0x6df13c['id'],'requester_id':_0x1e065a['id'],'name':util[_0x4c14('0xd')]('Caller\x20-\x20%s',_0x56aad3[_0x4c14('0xe')]),'phone':_0x56aad3[_0x4c14('0xf')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x4c14('0x10')](_0xeb98b2[_0x4c14('0x11')],_0x56aad3,'\x20'),'description':intUtil[_0x4c14('0x10')](_0xeb98b2['Descriptions'],_0x56aad3,_0x4c14('0x12')),'tags':getTags(_0xeb98b2['Tags'],_0x4c14('0x13'))},getCustomFields(_0xeb98b2[_0x4c14('0x14')],_0x56aad3));_0x3182d8[_0x4c14('0x15')]=_[_0x4c14('0x16')](_[_0x4c14('0x17')](_0x3182d8[_0x4c14('0x15')],'id'),_0x4c14('0x18'));return request({'uri':util['format'](_0x4c14('0x19'),_0x27807e['remoteUri']),'method':_0x4c14('0x1a'),'body':_0x3182d8})[_0x4c14('0x1b')](function(_0x5cd438){logger[_0x4c14('0xb')]('Ticket\x20created!');return _0x5cd438;});}function getUser(_0x3130de,_0x10898f){if(intUtil[_0x4c14('0x1c')](_0x10898f)){return request({'uri':util[_0x4c14('0xd')](_0x4c14('0x1d'),_0x3130de[_0x4c14('0x1e')]),'qs':{'email':_0x10898f}})[_0x4c14('0x1b')](function(_0x818e5){if(_0x818e5['length']){logger['info']('Agent\x20found!');return _[_0x4c14('0x1f')](_0x818e5,function(_0x1db5d6){return _0x1db5d6[_0x4c14('0x20')][_0x4c14('0x21')]===_0x10898f;});}else{logger['info'](_0x4c14('0x22'));return request({'uri':util['format'](_0x4c14('0x23'),_0x3130de['remoteUri'])})[_0x4c14('0x1b')](function(_0x42c1f9){logger[_0x4c14('0xb')](_0x4c14('0x24'));return _0x42c1f9;});}});}else{logger[_0x4c14('0xb')](_0x4c14('0x25'));return request({'uri':util[_0x4c14('0xd')](_0x4c14('0x23'),_0x3130de['remoteUri'])})[_0x4c14('0x1b')](function(_0x56ccbe){logger['info'](_0x4c14('0x24'));return _0x56ccbe;});}}function getEndUser(_0x1723c3,_0x47e307,_0x32688a){logger[_0x4c14('0xb')](_0x4c14('0x26'),_0x32688a);return request({'uri':util['format']('%s/api/v2/contacts',_0x1723c3[_0x4c14('0x1e')]),'qs':{'phone':_0x32688a}})['then'](function(_0x4d0b60){if(_0x4d0b60[_0x4c14('0x27')]){logger[_0x4c14('0xb')](_0x4c14('0x28'));return _[_0x4c14('0x1f')](_0x4d0b60,{'phone':_0x32688a});}else{logger['info'](_0x4c14('0x29'));return request({'uri':util['format'](_0x4c14('0x2a'),_0x1723c3['remoteUri']),'method':_0x4c14('0x1a'),'body':{'name':_0x47e307,'phone':_0x32688a}})[_0x4c14('0x1b')](function(_0x62fcf7){logger['info']('Enduser\x20created.');return _0x62fcf7;});}});}function getAuth(_0x25418b){return util[_0x4c14('0xd')](_0x4c14('0x2b'),new Buffer(_0x25418b[_0x4c14('0x2c')]+':X')[_0x4c14('0x2d')](_0x4c14('0x2e')));}function request(_0x1e7c26){logger[_0x4c14('0x2f')]('[HTTP]',JSON['stringify'](_0x1e7c26));return rp(_[_0x4c14('0x30')](_0x1e7c26,{'method':_0x4c14('0x31'),'headers':headers,'json':!![]}));}function getTags(_0x6ff8a1,_0x191a12){var _0x15cc41=[];if(_0x6ff8a1&&_0x6ff8a1['length']>0x0){_0x15cc41=_[_0x4c14('0x32')](_0x6ff8a1,_0x191a12);}return _0x15cc41;}function getCustomFields(_0x351e40,_0x2068bb){var _0x8cdd21=[];var _0x573be9={'custom_fields':[]};if(_0x351e40[_0x4c14('0x27')]>0x0){_[_0x4c14('0x33')](_0x351e40,function(_0x1b52f6){if(_['includes']([_0x4c14('0x34'),_0x4c14('0x35')],_0x1b52f6['type'])&&_0x1b52f6[_0x4c14('0x36')]&&!_0x1b52f6[_0x4c14('0x37')]){_0x573be9[_0x1b52f6[_0x4c14('0x36')][_0x4c14('0x38')]()]=_0x1b52f6[_0x4c14('0x39')][_0x4c14('0x2d')]();}else if(_['includes']([_0x4c14('0x34'),_0x4c14('0x35')],_0x1b52f6[_0x4c14('0x3a')])&&_0x1b52f6['idField']&&_0x1b52f6[_0x4c14('0x37')]){_0x573be9[_0x4c14('0x15')][_0x4c14('0x3b')]({'id':_0x1b52f6[_0x4c14('0x3c')],'value':_0x1b52f6[_0x4c14('0x39')][_0x4c14('0x2d')]()});}else if(_0x1b52f6[_0x4c14('0x3a')]===_0x4c14('0x3d')&&_0x1b52f6['variableName']&&_0x1b52f6[_0x4c14('0x3c')]&&_0x1b52f6['customField']){_0x2068bb[_0x1b52f6[_0x4c14('0x3e')]]&&_0x573be9[_0x4c14('0x15')][_0x4c14('0x3b')]({'id':_0x1b52f6[_0x4c14('0x3c')],'value':_0x2068bb[_0x1b52f6['variableName']]['toString']()});}else if(_0x1b52f6[_0x4c14('0x3a')]==='customVariable'&&_0x1b52f6[_0x4c14('0x3f')]&&_0x1b52f6['Variable'][_0x4c14('0x13')]&&_0x1b52f6[_0x4c14('0x3c')]&&_0x1b52f6[_0x4c14('0x37')]){_0x2068bb[_0x1b52f6[_0x4c14('0x3f')][_0x4c14('0x13')][_0x4c14('0x38')]()]&&_0x573be9[_0x4c14('0x15')][_0x4c14('0x3b')]({'id':_0x1b52f6['idField'],'value':_0x2068bb[_0x1b52f6[_0x4c14('0x3f')]['name'][_0x4c14('0x38')]()][_0x4c14('0x2d')]()});}});}return _0x573be9;}exports[_0x4c14('0x40')]=function(_0x5e1346,_0x360ff7,_0x5b7a53,_0x2e72d7,_0x16b7d1,_0x5863a9){var _0x4e0a29,_0x28b608;_0x5863a9['remoteUri']=intUtil['stripTrailingSlash'](_0x5863a9[_0x4c14('0x1e')]);_0x5863a9['serverUrl']=intUtil[_0x4c14('0x41')](_0x5863a9['serverUrl']);if(_0x16b7d1&&_0x16b7d1[_0x4c14('0x42')]){logger[_0x4c14('0xb')](_0x4c14('0x43'),_0x4c14('0x44'));_0x360ff7[_0x4c14('0x45')]=util[_0x4c14('0xd')](_0x4c14('0x46'),_0x5863a9[_0x4c14('0x47')],_0x360ff7[_0x4c14('0x48')],md5(_0x360ff7[_0x4c14('0x48')]));}else{_0x360ff7[_0x4c14('0x45')]='';}headers[_0x4c14('0x49')]=getAuth(_0x5863a9);return getUser(_0x5863a9,_0x2e72d7[_0x4c14('0x21')])[_0x4c14('0x1b')](function(_0x8d0bf0){_0x4e0a29=_0x8d0bf0;logger[_0x4c14('0xb')]('The\x20User\x20ID\x20is:',_0x4e0a29['id']);return getEndUser(_0x5863a9,_0x360ff7[_0x4c14('0xe')],_0x360ff7[_0x4c14('0xf')]);})[_0x4c14('0x1b')](function(_0x54c2ba){_0x28b608=_0x54c2ba;logger[_0x4c14('0xb')](_0x4c14('0x4a'),_0x28b608['id']);return getTicket(_0x5863a9,_0x4e0a29,_0x28b608,_0x5b7a53,_0x360ff7);})[_0x4c14('0x1b')](function(_0x4978b6){if(_0x4978b6&&_0x4978b6['id']){logger[_0x4c14('0xb')](_0x4c14('0x4b'));logger[_0x4c14('0xb')]('The\x20Ticket\x20ID\x20is:',_0x4978b6['id']);logger[_0x4c14('0xb')](_0x4c14('0x43'),_0x4c14('0x4c'));emit(util[_0x4c14('0xd')](_0x4c14('0x4d'),_0x2e72d7[_0x4c14('0x13')]),_0x4c14('0x4e'),{'uri':util[_0x4c14('0xd')](_0x4c14('0x4f'),_0x5863a9[_0x4c14('0x1e')],_0x4978b6['id'])});}})[_0x4c14('0x50')](function(_0x4208fe){logger[_0x4c14('0x51')]('[QUEUE]',JSON['stringify'](_0x4208fe));});};exports[_0x4c14('0x52')]=function(_0x8b1513,_0x326711,_0x420893,_0x48cd73,_0x56b991,_0x5c9473,_0x29ddbb){var _0x5845d4,_0x18bae8;_0x5c9473[_0x4c14('0x1e')]=intUtil[_0x4c14('0x41')](_0x5c9473[_0x4c14('0x1e')]);_0x5c9473['serverUrl']=intUtil[_0x4c14('0x41')](_0x5c9473[_0x4c14('0x47')]);if(_0x29ddbb&&_0x29ddbb['recordingFormat']&&_0x29ddbb['recordingFormat']!==_0x4c14('0x53')){logger[_0x4c14('0xb')]('[OUTBOUND]',_0x4c14('0x44'));_0x326711[_0x4c14('0x45')]=util[_0x4c14('0xd')](_0x4c14('0x46'),_0x5c9473[_0x4c14('0x47')],_0x326711[_0x4c14('0x48')],md5(_0x326711[_0x4c14('0x48')]));}headers[_0x4c14('0x49')]=getAuth(_0x5c9473);return getUser(_0x5c9473,_0x48cd73[_0x4c14('0x21')])['then'](function(_0x2b563a){_0x5845d4=_0x2b563a;logger[_0x4c14('0xb')]('The\x20User\x20ID\x20is:',_0x5845d4['id']);return getEndUser(_0x5c9473,_0x326711['destcalleridname'],_0x326711[_0x4c14('0x54')]);})[_0x4c14('0x1b')](function(_0x9a06fa){_0x18bae8=_0x9a06fa;logger[_0x4c14('0xb')]('The\x20Enduser\x20ID\x20is:',_0x18bae8['id']);return getTicket(_0x5c9473,_0x5845d4,_0x18bae8,_0x420893,_0x326711);})[_0x4c14('0x1b')](function(_0x4711a8){if(_0x4711a8&&_0x4711a8['id']){logger[_0x4c14('0xb')]('Ticket\x20created!');logger[_0x4c14('0xb')](_0x4c14('0x55'),_0x4711a8['id']);logger['info'](_0x4c14('0x56'),_0x4c14('0x4c'));emit(util[_0x4c14('0xd')](_0x4c14('0x4d'),_0x48cd73['name']),_0x4c14('0x4e'),{'uri':util[_0x4c14('0xd')](_0x4c14('0x4f'),_0x5c9473['remoteUri'],_0x4711a8['id'])});}})[_0x4c14('0x50')](function(_0x45cfae){logger['error'](_0x4c14('0x56'),JSON['stringify'](_0x45cfae));});};exports['unmanaged']=function(_0x434d8c,_0x3eec8d,_0x1f192e,_0x4c77e3,_0xc0f25,_0x35c33c){var _0x3338aa,_0x58f0b6;_0x35c33c[_0x4c14('0x1e')]=intUtil[_0x4c14('0x41')](_0x35c33c[_0x4c14('0x1e')]);_0x35c33c[_0x4c14('0x47')]=intUtil[_0x4c14('0x41')](_0x35c33c[_0x4c14('0x47')]);if(_0xc0f25&&_0xc0f25[_0x4c14('0x42')]){logger[_0x4c14('0xb')]('['+_0x3eec8d[_0x4c14('0x57')]['toUpperCase']()+']',_0x4c14('0x44'));_0x3eec8d['recordingURL']=util['format'](_0x4c14('0x46'),_0x35c33c['serverUrl'],_0x3eec8d[_0x4c14('0x48')],md5(_0x3eec8d[_0x4c14('0x48')]));}else{_0x3eec8d[_0x4c14('0x45')]='';}headers[_0x4c14('0x49')]=getAuth(_0x35c33c);return getUser(_0x35c33c,'')[_0x4c14('0x1b')](function(_0x505c43){_0x3338aa=_0x505c43;logger[_0x4c14('0xb')](_0x4c14('0x58'),_0x3338aa['id']);return getEndUser(_0x35c33c,_0x3eec8d['calleridname'],_0x3eec8d[_0x4c14('0xf')]);})[_0x4c14('0x1b')](function(_0xa471d0){_0x58f0b6=_0xa471d0;logger[_0x4c14('0xb')](_0x4c14('0x4a'),_0x58f0b6['id']);return getTicket(_0x35c33c,_0x3338aa,_0x58f0b6,_0x1f192e,_0x3eec8d);})[_0x4c14('0x1b')](function(_0x1b53b3){if(_0x1b53b3){logger[_0x4c14('0xb')](_0x4c14('0x4b'));logger[_0x4c14('0xb')]('The\x20Ticket\x20ID\x20is:',_0x1b53b3['id']);}})['catch'](function(_0x3439ae){logger[_0x4c14('0x51')]('['+_0x3eec8d['lastevent'][_0x4c14('0x59')]()+']',JSON[_0x4c14('0x5a')](_0x3439ae));});};
\ No newline at end of file