Built motion from commit 85328c08.|2.5.50
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
index fe30f47..058c869 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0xcb8a=['Descriptions','Fields',']\x20POST\x20incident\x20entity\x20schema','ticketId','number',']\x20getTicket\x20crm','label','?sysparm_query=name%3D','Incident','Incident\x20-\x20','ticketNumber','push','all',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','Tags','map','%26sysparm_record_target%3Dincident','%255EORDERBYDESCnumber','format','emit','trigger:browser:url','password','sysparm_limit=1','sysparm_display_value=true','remoteUri','stripTrailingSlash','serverUrl','%s/api/now/table/','isNil','email','destcalleridnum','calleridnum','unmanaged','queue','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingFormat','none','[OUTBOUND]','recordingURL','The\x20ticket\x20ID\x20is:\x20%s','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','inspect','lodash','request-promise','util','ioredis','./util','../../../../config/environment','../../../../config/logger','servicenow','redis','defaults','localhost','GET','result','length','adminId','sys_id','],\x20getAdminUser\x20crm','toUpperCase','message','info','],\x20getUser\x20input\x20crm','validateEmail','userEmail','sys_user?sysparm_query=email%3D','then','],\x20getUser\x20entity','active','true','userId','],\x20getUser\x20crm','catch','error',']\x20using\x20admin\x20profile','adminEmail','],\x20createEndUser\x20input\x20crm','POST','sys_user?','endUserNumber','],\x20EndUser\x20schema','endUserId','],\x20getEndUser\x20input\x20crm','sys_user?sysparm_query=phone%3D','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','forEach','includes','string','picklist','customField','nameField','toLowerCase','toString','type','idField','content','variable','variableName','customVariable','Variable','name',']\x20getTicket\x20input\x20crm','outbound','incident','getString','Subjects'];(function(_0x57587d,_0x10b7d5){var _0x3fa053=function(_0x2a46cf){while(--_0x2a46cf){_0x57587d['push'](_0x57587d['shift']());}};_0x3fa053(++_0x10b7d5);}(_0xcb8a,0x9f));var _0xacb8=function(_0x34db4b,_0x1bb284){_0x34db4b=_0x34db4b-0x0;var _0x24b800=_0xcb8a[_0x34db4b];return _0x24b800;};'use strict';var _=require(_0xacb8('0x0'));var Promise=require('bluebird');var rp=require(_0xacb8('0x1'));var util=require(_0xacb8('0x2'));var md5=require('md5');var Redis=require(_0xacb8('0x3'));var intUtil=require(_0xacb8('0x4'));var config=require(_0xacb8('0x5'));var logger=require(_0xacb8('0x6'))(_0xacb8('0x7'));config[_0xacb8('0x8')]=_[_0xacb8('0x9')](config['redis'],{'host':_0xacb8('0xa'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0xacb8('0x8')]));function getAdminUser(_0x11bd6b,_0x12ec06,_0x591e5d,_0x21e88b,_0x2d99b7,_0x9da91d){return new Promise(function(_0x2ef94f,_0x2e9f2d){var _0x484668={'method':_0xacb8('0xb'),'uri':_0x21e88b+'sys_user?sysparm_query=user_name%3Dadmin'+'&'+_0x2d99b7+'&'+_0x9da91d,'auth':_0x12ec06,'json':!![]};return rp(_0x484668)['then'](function(_0x84869d){if(_0x84869d[_0xacb8('0xc')][_0xacb8('0xd')]>0x0){_0x591e5d[_0xacb8('0xe')]=_0x84869d[_0xacb8('0xc')][0x0][_0xacb8('0xf')];}logger['info']('['+[_0x11bd6b['toUpperCase']()]+_0xacb8('0x10'),_0x591e5d);_0x2ef94f(_0x591e5d);})['catch'](function(_0x1c3d4d){logger['error']('['+[_0x11bd6b[_0xacb8('0x11')]()]+']',_0x1c3d4d['message']);_0x2e9f2d(_0x1c3d4d[_0xacb8('0x12')]);});});}function getUser(_0x4fe396,_0x95d82b,_0xcd7500,_0x2d8d1d,_0x548a74){return function(_0x1a8942){logger[_0xacb8('0x13')]('['+[_0x4fe396[_0xacb8('0x11')]()]+_0xacb8('0x14'),_0x1a8942);return new Promise(function(_0x453288,_0x3757f4){if(intUtil[_0xacb8('0x15')](_0x1a8942[_0xacb8('0x16')])){var _0x15beb9={'method':_0xacb8('0xb'),'uri':_0xcd7500+_0xacb8('0x17')+_0x1a8942[_0xacb8('0x16')]+'&'+_0x2d8d1d+'&'+_0x548a74,'auth':_0x95d82b,'json':!![]};logger[_0xacb8('0x13')]('['+[_0x4fe396[_0xacb8('0x11')]()]+'],\x20getUser\x20rp\x20obj',_0x15beb9);return rp(_0x15beb9)[_0xacb8('0x18')](function(_0x35507a){logger[_0xacb8('0x13')]('['+[_0x4fe396[_0xacb8('0x11')]()]+_0xacb8('0x19'),_0x35507a);if(_0x35507a['result']['length']>0x0&&String(_0x35507a[_0xacb8('0xc')][0x0][_0xacb8('0x1a')])===_0xacb8('0x1b')){_0x1a8942[_0xacb8('0x1c')]=_0x35507a[_0xacb8('0xc')][0x0][_0xacb8('0xf')];}else{_0x1a8942[_0xacb8('0x1c')]=_0x1a8942[_0xacb8('0xe')];_0x1a8942[_0xacb8('0x16')]=_0x1a8942['adminEmail'];}logger[_0xacb8('0x13')]('['+[_0x4fe396[_0xacb8('0x11')]()]+_0xacb8('0x1d'),_0x1a8942);_0x453288(_0x1a8942);})[_0xacb8('0x1e')](function(_0x1d9046){logger[_0xacb8('0x1f')]('['+[_0x4fe396[_0xacb8('0x11')]()]+']',_0x1d9046[_0xacb8('0x12')]);_0x3757f4(_0x1d9046[_0xacb8('0x12')]);});}else{logger[_0xacb8('0x13')]('['+[_0x4fe396['toUpperCase']()]+_0xacb8('0x20'));_0x1a8942['userId']=_0x1a8942[_0xacb8('0xe')];_0x1a8942[_0xacb8('0x16')]=_0x1a8942[_0xacb8('0x21')];_0x453288(_0x1a8942);}});};}function createEndUser(_0x3be65f,_0x13508f,_0x3bb882,_0x564b7f,_0x6ac6ad){logger['info']('['+[_0x3be65f[_0xacb8('0x11')]()]+_0xacb8('0x22'),_0x3bb882);return new Promise(function(_0x49cd4a,_0x537a2b){var _0x1a6e70={'method':_0xacb8('0x23'),'uri':_0x564b7f+_0xacb8('0x24')+_0x6ac6ad,'body':{'user_name':_0x3bb882[_0xacb8('0x25')],'roles':'user','first_name':_0x3bb882[_0xacb8('0x25')],'active':_0xacb8('0x1b'),'date_format':'System','phone':_0x3bb882[_0xacb8('0x25')]},'auth':_0x13508f,'json':!![]};return rp(_0x1a6e70)[_0xacb8('0x18')](function(_0x71c615){logger['info']('['+[_0x3be65f[_0xacb8('0x11')]()]+_0xacb8('0x26'),_0x71c615['result']);_0x3bb882[_0xacb8('0x27')]=_0x71c615[_0xacb8('0xc')][_0xacb8('0xf')];_0x49cd4a(_0x3bb882);})['catch'](function(_0x2808b8){logger[_0xacb8('0x1f')]('['+[_0x3be65f[_0xacb8('0x11')]()]+']',_0x2808b8[_0xacb8('0x12')]);_0x537a2b(_0x2808b8[_0xacb8('0x12')]);});});}function getEndUser(_0x3a2021,_0x2acfb3,_0x66da3f,_0x2d5b8a,_0x58b752){return function(_0x49aacc){logger[_0xacb8('0x13')]('['+[_0x3a2021['toUpperCase']()]+_0xacb8('0x28'),_0x49aacc);return new Promise(function(_0x2753d5,_0x440a99){var _0x372d05={'method':'GET','uri':_0x66da3f+_0xacb8('0x29')+_0x49aacc[_0xacb8('0x25')]+'&'+_0x2d5b8a+'&'+_0x58b752,'auth':_0x2acfb3,'json':!![]};return rp(_0x372d05)[_0xacb8('0x18')](function(_0x526d85){if(_0x526d85[_0xacb8('0xc')][_0xacb8('0xd')]>0x0){_0x49aacc[_0xacb8('0x27')]=_0x526d85[_0xacb8('0xc')][0x0][_0xacb8('0xf')];logger[_0xacb8('0x13')]('['+[_0x3a2021['toUpperCase']()]+_0xacb8('0x2a'),_0x49aacc);_0x2753d5(_0x49aacc);}else{return createEndUser(_0x3a2021,_0x2acfb3,_0x49aacc,_0x66da3f,_0x2d5b8a)[_0xacb8('0x18')](function(_0x9bfa3e){logger[_0xacb8('0x13')]('['+[_0x3a2021['toUpperCase']()]+_0xacb8('0x2b'),_0x9bfa3e);_0x2753d5(_0x9bfa3e);});}})[_0xacb8('0x1e')](function(_0x45489d){logger['error']('['+[_0x3a2021[_0xacb8('0x11')]()]+']',_0x45489d[_0xacb8('0x12')]);_0x440a99(_0x45489d[_0xacb8('0x12')]);});});};}function getCustomFields(_0x2578b8,_0x15c377){var _0x3f427b={};if(_0x2578b8[_0xacb8('0xd')]>0x0){_[_0xacb8('0x2c')](_0x2578b8,function(_0x4742a2){if(_[_0xacb8('0x2d')]([_0xacb8('0x2e'),_0xacb8('0x2f')],_0x4742a2['type'])&&_0x4742a2['nameField']&&!_0x4742a2[_0xacb8('0x30')]){_0x3f427b[_0x4742a2[_0xacb8('0x31')][_0xacb8('0x32')]()]=_0x4742a2['content'][_0xacb8('0x33')]();}else if(_[_0xacb8('0x2d')]([_0xacb8('0x2e'),_0xacb8('0x2f')],_0x4742a2[_0xacb8('0x34')])&&_0x4742a2[_0xacb8('0x35')]&&_0x4742a2[_0xacb8('0x30')]){_0x3f427b[_0x4742a2['idField']['toLowerCase']()]=_0x4742a2[_0xacb8('0x36')]['toString']();}else if(_0x4742a2['type']===_0xacb8('0x37')&&_0x4742a2['variableName']&&_0x4742a2[_0xacb8('0x35')]&&_0x4742a2[_0xacb8('0x30')]){_0x3f427b[_0x4742a2[_0xacb8('0x35')][_0xacb8('0x32')]()]=_0x15c377[_0x4742a2[_0xacb8('0x38')]][_0xacb8('0x33')]();}else if(_0x4742a2[_0xacb8('0x34')]===_0xacb8('0x39')&&_0x4742a2[_0xacb8('0x3a')]&&_0x4742a2[_0xacb8('0x3a')][_0xacb8('0x3b')]&&_0x4742a2[_0xacb8('0x35')]&&_0x4742a2[_0xacb8('0x30')]){_0x3f427b[_0x4742a2[_0xacb8('0x35')][_0xacb8('0x32')]()]=_0x15c377[_0x4742a2['Variable']['name']['toLowerCase']()][_0xacb8('0x33')]();}});}return _0x3f427b;}function getTicket(_0x39e4f9,_0x43fd30,_0xe90ca1,_0x2b633c,_0x5b2240,_0xb78024){return function(_0x5035c3){logger[_0xacb8('0x13')]('['+[_0x39e4f9['toUpperCase']()]+_0xacb8('0x3c'),_0x5035c3);return new Promise(function(_0x14ae14,_0x22fd5d){var _0x275d24=_0x39e4f9[_0xacb8('0x32')]()===_0xacb8('0x3d')?_0x5035c3[_0xacb8('0x1c')]:_0x5035c3[_0xacb8('0x27')];var _0x4bb883={'method':_0xacb8('0x23'),'uri':_0xe90ca1+_0xacb8('0x3e')+'?'+_0xb78024,'body':Object['assign']({},{'active':_0xacb8('0x1b'),'caller_id':_0x275d24,'assigned_to':_0x5035c3[_0xacb8('0x1c')],'short_description':intUtil[_0xacb8('0x3f')](_0x2b633c[_0xacb8('0x40')],_0x5b2240,'\x20'),'description':intUtil[_0xacb8('0x3f')](_0x2b633c[_0xacb8('0x41')],_0x5b2240,'\x0a')},getCustomFields(_0x2b633c[_0xacb8('0x42')],_0x5b2240)),'auth':_0x43fd30,'json':!![]};return rp(_0x4bb883)[_0xacb8('0x18')](function(_0x5344ff){logger['info']('['+[_0x39e4f9[_0xacb8('0x11')]()]+_0xacb8('0x43'),_0x5344ff[_0xacb8('0xc')]);_0x5035c3[_0xacb8('0x44')]=_0x5344ff['result'][_0xacb8('0xf')];_0x5035c3['ticketNumber']=_0x5344ff[_0xacb8('0xc')][_0xacb8('0x45')];logger[_0xacb8('0x13')]('['+[_0x39e4f9['toUpperCase']()]+_0xacb8('0x46'),_0x5035c3);_0x14ae14(_0x5035c3);})[_0xacb8('0x1e')](function(_0x563578){logger[_0xacb8('0x1f')]('['+[_0x39e4f9[_0xacb8('0x11')]()]+']',_0x563578[_0xacb8('0x12')]);_0x22fd5d(_0x563578[_0xacb8('0x12')]);});});};}function createRemoteTag(_0x23f05c,_0x1f9fc9,_0x306c33,_0x33acf6){return new Promise(function(_0x55754,_0x178591){var _0x1c7a2a={'method':_0xacb8('0x23'),'uri':_0x306c33+'label'+'?'+_0x33acf6,'body':{'short_description':_0x23f05c,'global':!![],'active':!![],'name':_0x23f05c},'auth':_0x1f9fc9,'json':!![]};return rp(_0x1c7a2a)[_0xacb8('0x18')](function(_0x43e649){var _0x37023d=_0x43e649[_0xacb8('0xc')][_0xacb8('0xf')];_0x55754(_0x37023d);});});}function getRemoteTag(_0x5b582c,_0x2bbcb2,_0x1f1496,_0x25ca93,_0x48b9a7){return new Promise(function(_0x2dd667,_0x404c6f){var _0x3b82f2={'method':_0xacb8('0xb'),'uri':_0x1f1496+_0xacb8('0x47')+_0xacb8('0x48')+_0x5b582c+'&'+_0x25ca93,'auth':_0x2bbcb2,'json':!![]};return rp(_0x3b82f2)[_0xacb8('0x18')](function(_0xd7bf6d){if(_0xd7bf6d['result']['length']>0x0){var _0x4f4079=_0xd7bf6d[_0xacb8('0xc')][0x0][_0xacb8('0xf')];_0x2dd667(_0x4f4079);}else{return createRemoteTag(_0x5b582c,_0x2bbcb2,_0x1f1496,_0x25ca93)[_0xacb8('0x18')](function(_0x5af258){_0x2dd667(_0x5af258);});}});});}function assignTagToIncident(_0x39d223,_0x290362,_0x10f8b6,_0x15e6c4,_0x4337e6){return new Promise(function(_0x383702,_0x9bd9e1){var _0x2da159={'method':'POST','uri':_0x10f8b6+'label_entry'+'?'+_0x4337e6,'body':{'label':_0x39d223,'table':_0xacb8('0x3e'),'id_type':_0xacb8('0x49'),'table_key':_0x15e6c4['ticketId'],'title':_0xacb8('0x4a')+_0x15e6c4[_0xacb8('0x4b')],'id_display':_0x15e6c4[_0xacb8('0x4b')]},'auth':_0x290362,'json':!![]};return rp(_0x2da159)[_0xacb8('0x18')](function(_0x5c96ee){_0x383702();})['catch'](function(){_0x383702();});});}function manageTags(_0x370aec,_0x165f13,_0x5b985a,_0x2eb490,_0x2a6d5c,_0x4d68a1,_0x20c7cb){return new Promise(function(_0x1dc9ce,_0x4f01fc){var _0x299f58=[];_0x165f13[_0xacb8('0x2c')](function(_0x3d09d9){_0x299f58[_0xacb8('0x4c')](getRemoteTag(_0x3d09d9,_0x5b985a,_0x2eb490,_0x4d68a1,_0x20c7cb));});return Promise[_0xacb8('0x4d')](_0x299f58)[_0xacb8('0x18')](function(_0x2cbd80){if(_0x2cbd80['length']){logger[_0xacb8('0x13')]('['+[_0x370aec[_0xacb8('0x11')]()]+_0xacb8('0x4e'),_0x2cbd80);var _0x53abcd=[];_0x2cbd80['forEach'](function(_0x5db290){_0x53abcd[_0xacb8('0x4c')](assignTagToIncident(_0x5db290,_0x5b985a,_0x2eb490,_0x2a6d5c,_0x4d68a1));});return Promise[_0xacb8('0x4d')](_0x53abcd)[_0xacb8('0x18')](function(){_0x1dc9ce();})[_0xacb8('0x1e')](function(){_0x1dc9ce();});}else{_0x1dc9ce();}});});}function getTags(_0x3dc849,_0x1852bf,_0x22c72b,_0x4a3c39,_0x2fd637,_0x39f8cb){return function(_0x42930d){return new Promise(function(_0x12c31d,_0x41bcc8){var _0xd2facf=[];var _0x1553e4=_0x4a3c39[_0xacb8('0x4f')];if(_0x1553e4&&_0x1553e4[_0xacb8('0xd')]>0x0){_0xd2facf=_[_0xacb8('0x50')](_0x1553e4,_0xacb8('0x3b'));}if(_0xd2facf[_0xacb8('0xd')]>0x0){return manageTags(_0x3dc849,_0xd2facf,_0x1852bf,_0x22c72b,_0x42930d,_0x2fd637,_0x39f8cb)[_0xacb8('0x18')](function(){_0x12c31d(_0x42930d);});}else{_0x12c31d(_0x42930d);}});};}function emit(_0x3a5a3b,_0x36a5e9,_0x5f362c){var _0xfcc31=_0xacb8('0x51')+'%26sysparm_record_row%3D1%26sysparm_record_rows%3D39'+'%26sysparm_record_list%3Dactive%253Dtrue'+_0xacb8('0x52');var _0x5c181c={'uri':_0x3a5a3b+'/nav_to.do?uri=incident.do?sys_id%3D'+_0x5f362c+_0xfcc31};io['to'](util[_0xacb8('0x53')]('user:%s',_0x36a5e9))[_0xacb8('0x54')](_0xacb8('0x55'),_0x5c181c);}exports['cs']=function(_0x3ce250,_0x4bb4b2,_0x1018b2,_0x30c9b4,_0x1d3fa8,_0xf67d06,_0x4c64d4,_0x293a97){var _0x1e3e12={};var _0xb30ae3={'user':_0xf67d06['username'],'pass':_0xf67d06[_0xacb8('0x56')]};var _0x496b33=_0xacb8('0x57');var _0x5b1afc=_0xacb8('0x58');_0xf67d06[_0xacb8('0x59')]=intUtil[_0xacb8('0x5a')](_0xf67d06[_0xacb8('0x59')]);_0xf67d06['serverUrl']=intUtil[_0xacb8('0x5a')](_0xf67d06[_0xacb8('0x5b')]);var _0x877372=util[_0xacb8('0x53')](_0xacb8('0x5c'),_0xf67d06['remoteUri']);_0x1e3e12[_0xacb8('0x16')]=!_[_0xacb8('0x5d')](_0x30c9b4)?_0x30c9b4[_0xacb8('0x5e')]:null;_0x1e3e12[_0xacb8('0x21')]=_0xf67d06['email'];_0x1e3e12[_0xacb8('0x25')]=_0x293a97['toLowerCase']()===_0xacb8('0x3d')?_0x4bb4b2[_0xacb8('0x5f')]:_0x4bb4b2[_0xacb8('0x60')];_0x1e3e12['callDirection']=_0x293a97==='queue'||_0x293a97===_0xacb8('0x61')?_0xacb8('0x62'):_0xacb8('0x3d');var _0x224453=util['format'](_0xacb8('0x63'),_0xf67d06[_0xacb8('0x5b')],_0x4bb4b2[_0xacb8('0x64')],md5(_0x4bb4b2[_0xacb8('0x64')]));if(_0x1d3fa8&&_0x1d3fa8[_0xacb8('0x65')]){logger[_0xacb8('0x13')](_0xacb8('0x66'),_0xacb8('0x67'));_0x4bb4b2['recordingURL']=_0x224453;}else if(_0x4c64d4&&_0x4c64d4['recordingFormat']&&_0x4c64d4[_0xacb8('0x68')]!==_0xacb8('0x69')){logger[_0xacb8('0x13')](_0xacb8('0x6a'),_0xacb8('0x67'));_0x4bb4b2[_0xacb8('0x6b')]=_0x224453;}else{_0x4bb4b2['recordingURL']='';}return getAdminUser(_0x293a97,_0xb30ae3,_0x1e3e12,_0x877372,_0x5b1afc,_0x496b33)[_0xacb8('0x18')](getUser(_0x293a97,_0xb30ae3,_0x877372,_0x5b1afc,_0x496b33))[_0xacb8('0x18')](getEndUser(_0x293a97,_0xb30ae3,_0x877372,_0x5b1afc,_0x496b33))[_0xacb8('0x18')](getTicket(_0x293a97,_0xb30ae3,_0x877372,_0x1018b2,_0x4bb4b2,_0x5b1afc))[_0xacb8('0x18')](function(_0x11639e){logger[_0xacb8('0x13')](util[_0xacb8('0x53')](_0xacb8('0x6c'),_0x11639e['ticketId']));logger[_0xacb8('0x13')](util['format']('call\x20direction:\x20%s',_0x293a97));if(_0x293a97!=='unmanaged'){logger[_0xacb8('0x13')]('['+[_0x293a97[_0xacb8('0x11')]()]+']',_0xacb8('0x6d'));emit(_0xf67d06['remoteUri'],_0x30c9b4[_0xacb8('0x3b')],_0x11639e[_0xacb8('0x44')]);}})['catch'](function(_0x62af41){logger[_0xacb8('0x1f')]('['+[_0x293a97['toUpperCase']()]+_0xacb8('0x6e'),util[_0xacb8('0x6f')](_0x62af41,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x2590=['bluebird','request-promise','util','md5','ioredis','./util','../../../../config/environment','../../../../config/logger','servicenow','redis','localhost','socket.io-emitter','GET','sys_user?sysparm_query=user_name%3Dadmin','then','result','adminId','sys_id','toUpperCase','],\x20getAdminUser\x20crm','catch','error','message','],\x20getUser\x20input\x20crm','validateEmail','userEmail','sys_user?sysparm_query=email%3D','info','],\x20getUser\x20rp\x20obj','length','true','userId','adminEmail','],\x20getUser\x20crm','],\x20createEndUser\x20input\x20crm','sys_user?','user','endUserNumber','System','],\x20getEndUser\x20input\x20crm','sys_user?sysparm_query=phone%3D','endUserId','],\x20getEndUser\x20crm','forEach','includes','string','picklist','type','nameField','toLowerCase','toString','customField','content','variable','variableName','idField','Variable','name',']\x20getTicket\x20input\x20crm','outbound','POST','incident','getString','Subjects','Fields',']\x20POST\x20incident\x20entity\x20schema','ticketNumber','number',']\x20getTicket\x20crm','label','?sysparm_query=name%3D','label_entry','Incident','Incident\x20-\x20','push',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','all','Tags','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','emit','username','password','sysparm_limit=1','remoteUri','stripTrailingSlash','serverUrl','isNil','email','destcalleridnum','callDirection','queue','unmanaged','uniqueid','monitor_format','[QUEUE]','recordingFormat','none','Recording\x20is\x20enabled!','The\x20ticket\x20ID\x20is:\x20%s','ticketId','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','lodash'];(function(_0x1c510a,_0x1413a9){var _0x23cedd=function(_0x3f3e43){while(--_0x3f3e43){_0x1c510a['push'](_0x1c510a['shift']());}};_0x23cedd(++_0x1413a9);}(_0x2590,0x1af));var _0x0259=function(_0x34774f,_0x455055){_0x34774f=_0x34774f-0x0;var _0x2c084f=_0x2590[_0x34774f];return _0x2c084f;};'use strict';var _=require(_0x0259('0x0'));var Promise=require(_0x0259('0x1'));var rp=require(_0x0259('0x2'));var util=require(_0x0259('0x3'));var md5=require(_0x0259('0x4'));var Redis=require(_0x0259('0x5'));var intUtil=require(_0x0259('0x6'));var config=require(_0x0259('0x7'));var logger=require(_0x0259('0x8'))(_0x0259('0x9'));config[_0x0259('0xa')]=_['defaults'](config[_0x0259('0xa')],{'host':_0x0259('0xb'),'port':0x18eb});var io=require(_0x0259('0xc'))(new Redis(config[_0x0259('0xa')]));function getAdminUser(_0x53b6cd,_0x2999ca,_0x1b9528,_0xdcbde1,_0x19f4b9,_0xb4e877){return new Promise(function(_0xe867cc,_0x5606f3){var _0x433e8c={'method':_0x0259('0xd'),'uri':_0xdcbde1+_0x0259('0xe')+'&'+_0x19f4b9+'&'+_0xb4e877,'auth':_0x2999ca,'json':!![]};return rp(_0x433e8c)[_0x0259('0xf')](function(_0x2f9a02){if(_0x2f9a02[_0x0259('0x10')]['length']>0x0){_0x1b9528[_0x0259('0x11')]=_0x2f9a02['result'][0x0][_0x0259('0x12')];}logger['info']('['+[_0x53b6cd[_0x0259('0x13')]()]+_0x0259('0x14'),_0x1b9528);_0xe867cc(_0x1b9528);})[_0x0259('0x15')](function(_0x50b4d9){logger[_0x0259('0x16')]('['+[_0x53b6cd[_0x0259('0x13')]()]+']',_0x50b4d9[_0x0259('0x17')]);_0x5606f3(_0x50b4d9[_0x0259('0x17')]);});});}function getUser(_0xe599a9,_0xd54bf6,_0x818068,_0x2ee959,_0x430ce2){return function(_0x337f91){logger['info']('['+[_0xe599a9[_0x0259('0x13')]()]+_0x0259('0x18'),_0x337f91);return new Promise(function(_0x56a593,_0x245d65){if(intUtil[_0x0259('0x19')](_0x337f91[_0x0259('0x1a')])){var _0x1740e1={'method':_0x0259('0xd'),'uri':_0x818068+_0x0259('0x1b')+_0x337f91[_0x0259('0x1a')]+'&'+_0x2ee959+'&'+_0x430ce2,'auth':_0xd54bf6,'json':!![]};logger[_0x0259('0x1c')]('['+[_0xe599a9['toUpperCase']()]+_0x0259('0x1d'),_0x1740e1);return rp(_0x1740e1)[_0x0259('0xf')](function(_0x6eddfa){logger[_0x0259('0x1c')]('['+[_0xe599a9['toUpperCase']()]+'],\x20getUser\x20entity',_0x6eddfa);if(_0x6eddfa[_0x0259('0x10')][_0x0259('0x1e')]>0x0&&String(_0x6eddfa['result'][0x0]['active'])===_0x0259('0x1f')){_0x337f91[_0x0259('0x20')]=_0x6eddfa[_0x0259('0x10')][0x0][_0x0259('0x12')];}else{_0x337f91['userId']=_0x337f91[_0x0259('0x11')];_0x337f91[_0x0259('0x1a')]=_0x337f91[_0x0259('0x21')];}logger['info']('['+[_0xe599a9['toUpperCase']()]+_0x0259('0x22'),_0x337f91);_0x56a593(_0x337f91);})[_0x0259('0x15')](function(_0x166e38){logger[_0x0259('0x16')]('['+[_0xe599a9[_0x0259('0x13')]()]+']',_0x166e38[_0x0259('0x17')]);_0x245d65(_0x166e38[_0x0259('0x17')]);});}else{logger[_0x0259('0x1c')]('['+[_0xe599a9[_0x0259('0x13')]()]+']\x20using\x20admin\x20profile');_0x337f91[_0x0259('0x20')]=_0x337f91[_0x0259('0x11')];_0x337f91[_0x0259('0x1a')]=_0x337f91[_0x0259('0x21')];_0x56a593(_0x337f91);}});};}function createEndUser(_0x195abb,_0x4a92c4,_0x154628,_0x3ef2d9,_0x58418d){logger[_0x0259('0x1c')]('['+[_0x195abb[_0x0259('0x13')]()]+_0x0259('0x23'),_0x154628);return new Promise(function(_0x3fb5bc,_0x1bd6c7){var _0x5ac506={'method':'POST','uri':_0x3ef2d9+_0x0259('0x24')+_0x58418d,'body':{'user_name':_0x154628['endUserNumber'],'roles':_0x0259('0x25'),'first_name':_0x154628[_0x0259('0x26')],'active':'true','date_format':_0x0259('0x27'),'phone':_0x154628[_0x0259('0x26')]},'auth':_0x4a92c4,'json':!![]};return rp(_0x5ac506)['then'](function(_0x21e610){logger[_0x0259('0x1c')]('['+[_0x195abb[_0x0259('0x13')]()]+'],\x20EndUser\x20schema',_0x21e610[_0x0259('0x10')]);_0x154628['endUserId']=_0x21e610[_0x0259('0x10')]['sys_id'];_0x3fb5bc(_0x154628);})[_0x0259('0x15')](function(_0x38148c){logger[_0x0259('0x16')]('['+[_0x195abb[_0x0259('0x13')]()]+']',_0x38148c[_0x0259('0x17')]);_0x1bd6c7(_0x38148c[_0x0259('0x17')]);});});}function getEndUser(_0x4de17b,_0x357185,_0x1b5302,_0xd58a7b,_0x456596){return function(_0x379420){logger[_0x0259('0x1c')]('['+[_0x4de17b[_0x0259('0x13')]()]+_0x0259('0x28'),_0x379420);return new Promise(function(_0x4bdd5a,_0x50626c){var _0x2dd28d={'method':_0x0259('0xd'),'uri':_0x1b5302+_0x0259('0x29')+_0x379420[_0x0259('0x26')]+'&'+_0xd58a7b+'&'+_0x456596,'auth':_0x357185,'json':!![]};return rp(_0x2dd28d)[_0x0259('0xf')](function(_0x16351d){if(_0x16351d[_0x0259('0x10')]['length']>0x0){_0x379420[_0x0259('0x2a')]=_0x16351d[_0x0259('0x10')][0x0][_0x0259('0x12')];logger[_0x0259('0x1c')]('['+[_0x4de17b[_0x0259('0x13')]()]+_0x0259('0x2b'),_0x379420);_0x4bdd5a(_0x379420);}else{return createEndUser(_0x4de17b,_0x357185,_0x379420,_0x1b5302,_0xd58a7b)['then'](function(_0x957b20){logger[_0x0259('0x1c')]('['+[_0x4de17b[_0x0259('0x13')]()]+'],\x20createEndUser\x20crm',_0x957b20);_0x4bdd5a(_0x957b20);});}})[_0x0259('0x15')](function(_0x2c7058){logger[_0x0259('0x16')]('['+[_0x4de17b[_0x0259('0x13')]()]+']',_0x2c7058[_0x0259('0x17')]);_0x50626c(_0x2c7058['message']);});});};}function getCustomFields(_0x22f952,_0x58a09e){var _0x15222c={};if(_0x22f952[_0x0259('0x1e')]>0x0){_[_0x0259('0x2c')](_0x22f952,function(_0x586742){if(_[_0x0259('0x2d')]([_0x0259('0x2e'),_0x0259('0x2f')],_0x586742[_0x0259('0x30')])&&_0x586742[_0x0259('0x31')]&&!_0x586742['customField']){_0x15222c[_0x586742[_0x0259('0x31')][_0x0259('0x32')]()]=_0x586742['content'][_0x0259('0x33')]();}else if(_[_0x0259('0x2d')]([_0x0259('0x2e'),_0x0259('0x2f')],_0x586742[_0x0259('0x30')])&&_0x586742['idField']&&_0x586742[_0x0259('0x34')]){_0x15222c[_0x586742['idField'][_0x0259('0x32')]()]=_0x586742[_0x0259('0x35')][_0x0259('0x33')]();}else if(_0x586742[_0x0259('0x30')]===_0x0259('0x36')&&_0x586742[_0x0259('0x37')]&&_0x586742[_0x0259('0x38')]&&_0x586742[_0x0259('0x34')]){_0x15222c[_0x586742[_0x0259('0x38')][_0x0259('0x32')]()]=_0x58a09e[_0x586742[_0x0259('0x37')]][_0x0259('0x33')]();}else if(_0x586742['type']==='customVariable'&&_0x586742[_0x0259('0x39')]&&_0x586742[_0x0259('0x39')]['name']&&_0x586742[_0x0259('0x38')]&&_0x586742[_0x0259('0x34')]){_0x15222c[_0x586742[_0x0259('0x38')]['toLowerCase']()]=_0x58a09e[_0x586742[_0x0259('0x39')][_0x0259('0x3a')][_0x0259('0x32')]()][_0x0259('0x33')]();}});}return _0x15222c;}function getTicket(_0x5805c7,_0xd8531c,_0x33500e,_0x5e8cb4,_0x383b95,_0x2455d7){return function(_0x27b40b){logger[_0x0259('0x1c')]('['+[_0x5805c7[_0x0259('0x13')]()]+_0x0259('0x3b'),_0x27b40b);return new Promise(function(_0x37bed3,_0x16f4fa){var _0x5d2308=_0x5805c7[_0x0259('0x32')]()===_0x0259('0x3c')?_0x27b40b[_0x0259('0x20')]:_0x27b40b[_0x0259('0x2a')];var _0x22e958={'method':_0x0259('0x3d'),'uri':_0x33500e+_0x0259('0x3e')+'?'+_0x2455d7,'body':Object['assign']({},{'active':_0x0259('0x1f'),'caller_id':_0x5d2308,'assigned_to':_0x27b40b[_0x0259('0x20')],'short_description':intUtil[_0x0259('0x3f')](_0x5e8cb4[_0x0259('0x40')],_0x383b95,'\x20'),'description':intUtil[_0x0259('0x3f')](_0x5e8cb4['Descriptions'],_0x383b95,'\x0a')},getCustomFields(_0x5e8cb4[_0x0259('0x41')],_0x383b95)),'auth':_0xd8531c,'json':!![]};return rp(_0x22e958)[_0x0259('0xf')](function(_0x2ddc68){logger[_0x0259('0x1c')]('['+[_0x5805c7[_0x0259('0x13')]()]+_0x0259('0x42'),_0x2ddc68[_0x0259('0x10')]);_0x27b40b['ticketId']=_0x2ddc68['result'][_0x0259('0x12')];_0x27b40b[_0x0259('0x43')]=_0x2ddc68[_0x0259('0x10')][_0x0259('0x44')];logger[_0x0259('0x1c')]('['+[_0x5805c7[_0x0259('0x13')]()]+_0x0259('0x45'),_0x27b40b);_0x37bed3(_0x27b40b);})[_0x0259('0x15')](function(_0x1c239c){logger['error']('['+[_0x5805c7[_0x0259('0x13')]()]+']',_0x1c239c[_0x0259('0x17')]);_0x16f4fa(_0x1c239c['message']);});});};}function createRemoteTag(_0x22b235,_0x51957e,_0x24f7b2,_0x4463c9){return new Promise(function(_0x142659,_0x29b758){var _0x795d9b={'method':_0x0259('0x3d'),'uri':_0x24f7b2+_0x0259('0x46')+'?'+_0x4463c9,'body':{'short_description':_0x22b235,'global':!![],'active':!![],'name':_0x22b235},'auth':_0x51957e,'json':!![]};return rp(_0x795d9b)[_0x0259('0xf')](function(_0x35719b){var _0x998e1f=_0x35719b[_0x0259('0x10')][_0x0259('0x12')];_0x142659(_0x998e1f);});});}function getRemoteTag(_0x687e5c,_0x1e3d77,_0x174cc0,_0xc21a47,_0x3961f2){return new Promise(function(_0x429f27,_0x3b13a6){var _0x4848ac={'method':_0x0259('0xd'),'uri':_0x174cc0+_0x0259('0x46')+_0x0259('0x47')+_0x687e5c+'&'+_0xc21a47,'auth':_0x1e3d77,'json':!![]};return rp(_0x4848ac)['then'](function(_0x5e074e){if(_0x5e074e[_0x0259('0x10')]['length']>0x0){var _0x4218ba=_0x5e074e[_0x0259('0x10')][0x0][_0x0259('0x12')];_0x429f27(_0x4218ba);}else{return createRemoteTag(_0x687e5c,_0x1e3d77,_0x174cc0,_0xc21a47)[_0x0259('0xf')](function(_0x3debbb){_0x429f27(_0x3debbb);});}});});}function assignTagToIncident(_0x556cc5,_0x2d18a9,_0x4eb5c6,_0x17613f,_0x5aaf96){return new Promise(function(_0x5ced01,_0xc710c2){var _0x190fe3={'method':_0x0259('0x3d'),'uri':_0x4eb5c6+_0x0259('0x48')+'?'+_0x5aaf96,'body':{'label':_0x556cc5,'table':'incident','id_type':_0x0259('0x49'),'table_key':_0x17613f['ticketId'],'title':_0x0259('0x4a')+_0x17613f[_0x0259('0x43')],'id_display':_0x17613f[_0x0259('0x43')]},'auth':_0x2d18a9,'json':!![]};return rp(_0x190fe3)['then'](function(_0x365cb6){_0x5ced01();})[_0x0259('0x15')](function(){_0x5ced01();});});}function manageTags(_0x217dbf,_0x214860,_0x37b215,_0x5d9b77,_0x36ded1,_0x21ecf5,_0x4c1129){return new Promise(function(_0x1e5113,_0x5efeab){var _0x59523a=[];_0x214860[_0x0259('0x2c')](function(_0xce6d1b){_0x59523a[_0x0259('0x4b')](getRemoteTag(_0xce6d1b,_0x37b215,_0x5d9b77,_0x21ecf5,_0x4c1129));});return Promise['all'](_0x59523a)[_0x0259('0xf')](function(_0x221664){if(_0x221664[_0x0259('0x1e')]){logger['info']('['+[_0x217dbf[_0x0259('0x13')]()]+_0x0259('0x4c'),_0x221664);var _0x181e33=[];_0x221664[_0x0259('0x2c')](function(_0xeda209){_0x181e33[_0x0259('0x4b')](assignTagToIncident(_0xeda209,_0x37b215,_0x5d9b77,_0x36ded1,_0x21ecf5));});return Promise[_0x0259('0x4d')](_0x181e33)[_0x0259('0xf')](function(){_0x1e5113();})['catch'](function(){_0x1e5113();});}else{_0x1e5113();}});});}function getTags(_0x3d9d77,_0x491e2a,_0x30fabf,_0x2762ec,_0xb82709,_0x2d4785){return function(_0x309117){return new Promise(function(_0x832de8,_0x324316){var _0x94ceb9=[];var _0x51e812=_0x2762ec[_0x0259('0x4e')];if(_0x51e812&&_0x51e812[_0x0259('0x1e')]>0x0){_0x94ceb9=_['map'](_0x51e812,_0x0259('0x3a'));}if(_0x94ceb9[_0x0259('0x1e')]>0x0){return manageTags(_0x3d9d77,_0x94ceb9,_0x491e2a,_0x30fabf,_0x309117,_0xb82709,_0x2d4785)['then'](function(){_0x832de8(_0x309117);});}else{_0x832de8(_0x309117);}});};}function emit(_0x5d74ec,_0x3e923c,_0x3e6fdb){var _0x1be20b=_0x0259('0x4f')+_0x0259('0x50')+_0x0259('0x51')+'%255EORDERBYDESCnumber';var _0x5c2c4d={'uri':_0x5d74ec+_0x0259('0x52')+_0x3e6fdb+_0x1be20b};io['to'](util[_0x0259('0x53')](_0x0259('0x54'),_0x3e923c))[_0x0259('0x55')]('trigger:browser:url',_0x5c2c4d);}exports['cs']=function(_0x12ed15,_0x5a1316,_0x3689ab,_0x47eca1,_0x126dda,_0x1c3c59,_0x1547a0,_0x107a25){var _0xfe1d1d={};var _0x2fe8ae={'user':_0x1c3c59[_0x0259('0x56')],'pass':_0x1c3c59[_0x0259('0x57')]};var _0x129d7b=_0x0259('0x58');var _0x2fdef6='sysparm_display_value=true';_0x1c3c59[_0x0259('0x59')]=intUtil[_0x0259('0x5a')](_0x1c3c59[_0x0259('0x59')]);_0x1c3c59[_0x0259('0x5b')]=intUtil[_0x0259('0x5a')](_0x1c3c59[_0x0259('0x5b')]);var _0x586070=util[_0x0259('0x53')]('%s/api/now/table/',_0x1c3c59['remoteUri']);_0xfe1d1d['userEmail']=!_[_0x0259('0x5c')](_0x47eca1)?_0x47eca1['email']:null;_0xfe1d1d[_0x0259('0x21')]=_0x1c3c59[_0x0259('0x5d')];_0xfe1d1d[_0x0259('0x26')]=_0x107a25[_0x0259('0x32')]()===_0x0259('0x3c')?_0x5a1316[_0x0259('0x5e')]:_0x5a1316['calleridnum'];_0xfe1d1d[_0x0259('0x5f')]=_0x107a25===_0x0259('0x60')||_0x107a25===_0x0259('0x61')?'queue':_0x0259('0x3c');var _0x36302c=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x1c3c59['serverUrl'],_0x5a1316[_0x0259('0x62')],md5(_0x5a1316[_0x0259('0x62')]));if(_0x126dda&&_0x126dda[_0x0259('0x63')]){logger['info'](_0x0259('0x64'),'Recording\x20is\x20enabled!');_0x5a1316['recordingURL']=_0x36302c;}else if(_0x1547a0&&_0x1547a0[_0x0259('0x65')]&&_0x1547a0[_0x0259('0x65')]!==_0x0259('0x66')){logger['info']('[OUTBOUND]',_0x0259('0x67'));_0x5a1316['recordingURL']=_0x36302c;}else{_0x5a1316['recordingURL']='';}return getAdminUser(_0x107a25,_0x2fe8ae,_0xfe1d1d,_0x586070,_0x2fdef6,_0x129d7b)['then'](getUser(_0x107a25,_0x2fe8ae,_0x586070,_0x2fdef6,_0x129d7b))['then'](getEndUser(_0x107a25,_0x2fe8ae,_0x586070,_0x2fdef6,_0x129d7b))[_0x0259('0xf')](getTicket(_0x107a25,_0x2fe8ae,_0x586070,_0x3689ab,_0x5a1316,_0x2fdef6))['then'](function(_0x1c8633){logger[_0x0259('0x1c')](util[_0x0259('0x53')](_0x0259('0x68'),_0x1c8633[_0x0259('0x69')]));logger[_0x0259('0x1c')](util['format']('call\x20direction:\x20%s',_0x107a25));if(_0x107a25!==_0x0259('0x61')){logger[_0x0259('0x1c')]('['+[_0x107a25['toUpperCase']()]+']',_0x0259('0x6a'));emit(_0x1c3c59[_0x0259('0x59')],_0x47eca1['name'],_0x1c8633[_0x0259('0x69')]);}})[_0x0259('0x15')](function(_0x1d2350){logger[_0x0259('0x16')]('['+[_0x107a25[_0x0259('0x13')]()]+_0x0259('0x6b'),util['inspect'](_0x1d2350,{'showHidden':!![],'depth':null}));});};
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