Built motion from commit ab870f9e.|2.5.44
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
index 7388828..4808ec0 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x160f=['POST','assign','getString','Descriptions','Fields','ticketId','ticketNumber',']\x20getTicket\x20crm','label','?sysparm_query=name%3D','label_entry','incident','Incident','push','all',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','Tags','map','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','trigger:browser:url','password','sysparm_limit=1','sysparm_display_value=true','remoteUri','stripTrailingSlash','serverUrl','%s/api/now/table/','email','outbound','calleridnum','callDirection','unmanaged','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','[QUEUE]','recordingURL','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','The\x20ticket\x20ID\x20is:\x20%s','call\x20direction:\x20%s','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','inspect','lodash','bluebird','request-promise','util','ioredis','./util','../../../../config/environment','../../../../config/logger','servicenow','redis','localhost','sys_user?sysparm_query=user_name%3Dadmin','then','length','adminId','result','sys_id','info','],\x20getAdminUser\x20crm','error','toUpperCase','message','],\x20getUser\x20input\x20crm','userEmail','GET','sys_user?sysparm_query=email%3D','],\x20getUser\x20rp\x20obj','],\x20getUser\x20entity','active','true','userId','adminEmail','],\x20getUser\x20crm','catch',']\x20using\x20admin\x20profile','],\x20createEndUser\x20input\x20crm','endUserNumber','user','System','],\x20EndUser\x20schema','endUserId','sys_user?sysparm_query=phone%3D','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','forEach','includes','string','picklist','nameField','customField','toLowerCase','content','toString','idField','type','variable','variableName','customVariable','Variable','name'];(function(_0x40b6ae,_0x10a643){var _0x55ea53=function(_0x405cc0){while(--_0x405cc0){_0x40b6ae['push'](_0x40b6ae['shift']());}};_0x55ea53(++_0x10a643);}(_0x160f,0x1ef));var _0xf160=function(_0x3dd15e,_0x1f0015){_0x3dd15e=_0x3dd15e-0x0;var _0x231fd0=_0x160f[_0x3dd15e];return _0x231fd0;};'use strict';var _=require(_0xf160('0x0'));var Promise=require(_0xf160('0x1'));var rp=require(_0xf160('0x2'));var util=require(_0xf160('0x3'));var md5=require('md5');var Redis=require(_0xf160('0x4'));var intUtil=require(_0xf160('0x5'));var config=require(_0xf160('0x6'));var logger=require(_0xf160('0x7'))(_0xf160('0x8'));config[_0xf160('0x9')]=_['defaults'](config[_0xf160('0x9')],{'host':_0xf160('0xa'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));function getAdminUser(_0x41e909,_0x5b76c8,_0x4bf890,_0x496014,_0x383de0,_0x90608){return new Promise(function(_0x393f70,_0x2736b8){var _0x5e09c6={'method':'GET','uri':_0x496014+_0xf160('0xb')+'&'+_0x383de0+'&'+_0x90608,'auth':_0x5b76c8,'json':!![]};return rp(_0x5e09c6)[_0xf160('0xc')](function(_0x3ab49e){if(_0x3ab49e['result'][_0xf160('0xd')]>0x0){_0x4bf890[_0xf160('0xe')]=_0x3ab49e[_0xf160('0xf')][0x0][_0xf160('0x10')];}logger[_0xf160('0x11')]('['+[_0x41e909['toUpperCase']()]+_0xf160('0x12'),_0x4bf890);_0x393f70(_0x4bf890);})['catch'](function(_0x1496b6){logger[_0xf160('0x13')]('['+[_0x41e909[_0xf160('0x14')]()]+']',_0x1496b6[_0xf160('0x15')]);_0x2736b8(_0x1496b6[_0xf160('0x15')]);});});}function getUser(_0x31f7ae,_0x2643ba,_0x172337,_0x1396ba,_0x59ac02){return function(_0x477e4d){logger[_0xf160('0x11')]('['+[_0x31f7ae[_0xf160('0x14')]()]+_0xf160('0x16'),_0x477e4d);return new Promise(function(_0x51824b,_0x36a978){if(intUtil['validateEmail'](_0x477e4d[_0xf160('0x17')])){var _0x1cf6ba={'method':_0xf160('0x18'),'uri':_0x172337+_0xf160('0x19')+_0x477e4d[_0xf160('0x17')]+'&'+_0x1396ba+'&'+_0x59ac02,'auth':_0x2643ba,'json':!![]};logger[_0xf160('0x11')]('['+[_0x31f7ae[_0xf160('0x14')]()]+_0xf160('0x1a'),_0x1cf6ba);return rp(_0x1cf6ba)[_0xf160('0xc')](function(_0x4a58d9){logger[_0xf160('0x11')]('['+[_0x31f7ae[_0xf160('0x14')]()]+_0xf160('0x1b'),_0x4a58d9);if(_0x4a58d9['result'][_0xf160('0xd')]>0x0&&String(_0x4a58d9[_0xf160('0xf')][0x0][_0xf160('0x1c')])===_0xf160('0x1d')){_0x477e4d[_0xf160('0x1e')]=_0x4a58d9[_0xf160('0xf')][0x0][_0xf160('0x10')];}else{_0x477e4d['userId']=_0x477e4d[_0xf160('0xe')];_0x477e4d[_0xf160('0x17')]=_0x477e4d[_0xf160('0x1f')];}logger[_0xf160('0x11')]('['+[_0x31f7ae['toUpperCase']()]+_0xf160('0x20'),_0x477e4d);_0x51824b(_0x477e4d);})[_0xf160('0x21')](function(_0x4a8003){logger['error']('['+[_0x31f7ae[_0xf160('0x14')]()]+']',_0x4a8003[_0xf160('0x15')]);_0x36a978(_0x4a8003[_0xf160('0x15')]);});}else{logger['info']('['+[_0x31f7ae[_0xf160('0x14')]()]+_0xf160('0x22'));_0x477e4d[_0xf160('0x1e')]=_0x477e4d[_0xf160('0xe')];_0x477e4d[_0xf160('0x17')]=_0x477e4d[_0xf160('0x1f')];_0x51824b(_0x477e4d);}});};}function createEndUser(_0x5d0cc8,_0x4d7165,_0x48145e,_0x26e7b9,_0x16a5fa){logger[_0xf160('0x11')]('['+[_0x5d0cc8[_0xf160('0x14')]()]+_0xf160('0x23'),_0x48145e);return new Promise(function(_0x563103,_0x55f9c3){var _0x329d6b={'method':'POST','uri':_0x26e7b9+'sys_user?'+_0x16a5fa,'body':{'user_name':_0x48145e[_0xf160('0x24')],'roles':_0xf160('0x25'),'first_name':_0x48145e['endUserNumber'],'active':_0xf160('0x1d'),'date_format':_0xf160('0x26'),'phone':_0x48145e['endUserNumber']},'auth':_0x4d7165,'json':!![]};return rp(_0x329d6b)['then'](function(_0x4b3ef4){logger['info']('['+[_0x5d0cc8[_0xf160('0x14')]()]+_0xf160('0x27'),_0x4b3ef4[_0xf160('0xf')]);_0x48145e[_0xf160('0x28')]=_0x4b3ef4[_0xf160('0xf')][_0xf160('0x10')];_0x563103(_0x48145e);})['catch'](function(_0x5495b5){logger['error']('['+[_0x5d0cc8[_0xf160('0x14')]()]+']',_0x5495b5['message']);_0x55f9c3(_0x5495b5['message']);});});}function getEndUser(_0x4ddeb8,_0x36b854,_0x4dbe9d,_0x1930b8,_0x1653ab){return function(_0x272efe){logger[_0xf160('0x11')]('['+[_0x4ddeb8[_0xf160('0x14')]()]+'],\x20getEndUser\x20input\x20crm',_0x272efe);return new Promise(function(_0x105edd,_0x2a7fcd){var _0x15070a={'method':'GET','uri':_0x4dbe9d+_0xf160('0x29')+_0x272efe[_0xf160('0x24')]+'&'+_0x1930b8+'&'+_0x1653ab,'auth':_0x36b854,'json':!![]};return rp(_0x15070a)[_0xf160('0xc')](function(_0x22d152){if(_0x22d152[_0xf160('0xf')][_0xf160('0xd')]>0x0){_0x272efe['endUserId']=_0x22d152['result'][0x0][_0xf160('0x10')];logger[_0xf160('0x11')]('['+[_0x4ddeb8[_0xf160('0x14')]()]+_0xf160('0x2a'),_0x272efe);_0x105edd(_0x272efe);}else{return createEndUser(_0x4ddeb8,_0x36b854,_0x272efe,_0x4dbe9d,_0x1930b8)[_0xf160('0xc')](function(_0x24d668){logger[_0xf160('0x11')]('['+[_0x4ddeb8[_0xf160('0x14')]()]+_0xf160('0x2b'),_0x24d668);_0x105edd(_0x24d668);});}})[_0xf160('0x21')](function(_0x1e65d4){logger[_0xf160('0x13')]('['+[_0x4ddeb8[_0xf160('0x14')]()]+']',_0x1e65d4[_0xf160('0x15')]);_0x2a7fcd(_0x1e65d4[_0xf160('0x15')]);});});};}function getCustomFields(_0x256ce7,_0x161f06){var _0xb29fb4={};if(_0x256ce7[_0xf160('0xd')]>0x0){_[_0xf160('0x2c')](_0x256ce7,function(_0x13241c){if(_[_0xf160('0x2d')]([_0xf160('0x2e'),_0xf160('0x2f')],_0x13241c['type'])&&_0x13241c[_0xf160('0x30')]&&!_0x13241c[_0xf160('0x31')]){_0xb29fb4[_0x13241c[_0xf160('0x30')][_0xf160('0x32')]()]=_0x13241c[_0xf160('0x33')][_0xf160('0x34')]();}else if(_[_0xf160('0x2d')](['string',_0xf160('0x2f')],_0x13241c['type'])&&_0x13241c[_0xf160('0x35')]&&_0x13241c[_0xf160('0x31')]){_0xb29fb4[_0x13241c['idField'][_0xf160('0x32')]()]=_0x13241c[_0xf160('0x33')][_0xf160('0x34')]();}else if(_0x13241c[_0xf160('0x36')]===_0xf160('0x37')&&_0x13241c[_0xf160('0x38')]&&_0x13241c[_0xf160('0x35')]&&_0x13241c['customField']){_0xb29fb4[_0x13241c[_0xf160('0x35')][_0xf160('0x32')]()]=_0x161f06[_0x13241c[_0xf160('0x38')]][_0xf160('0x34')]();}else if(_0x13241c[_0xf160('0x36')]===_0xf160('0x39')&&_0x13241c[_0xf160('0x3a')]&&_0x13241c[_0xf160('0x3a')][_0xf160('0x3b')]&&_0x13241c[_0xf160('0x35')]&&_0x13241c[_0xf160('0x31')]){_0xb29fb4[_0x13241c['idField']['toLowerCase']()]=_0x161f06[_0x13241c[_0xf160('0x3a')][_0xf160('0x3b')][_0xf160('0x32')]()][_0xf160('0x34')]();}});}return _0xb29fb4;}function getTicket(_0x211c42,_0x152cf9,_0x4a542f,_0xb3bc25,_0x5abc6a,_0x55ab52){return function(_0x44fd52){logger[_0xf160('0x11')]('['+[_0x211c42['toUpperCase']()]+']\x20getTicket\x20input\x20crm',_0x44fd52);return new Promise(function(_0x2f1648,_0x2681f2){var _0x3e2cdb=_0x211c42[_0xf160('0x32')]()==='outbound'?_0x44fd52['userId']:_0x44fd52['endUserId'];var _0x50a97d={'method':_0xf160('0x3c'),'uri':_0x4a542f+'incident'+'?'+_0x55ab52,'body':Object[_0xf160('0x3d')]({},{'active':_0xf160('0x1d'),'caller_id':_0x3e2cdb,'assigned_to':_0x44fd52[_0xf160('0x1e')],'short_description':intUtil[_0xf160('0x3e')](_0xb3bc25['Subjects'],_0x5abc6a,'\x20'),'description':intUtil[_0xf160('0x3e')](_0xb3bc25[_0xf160('0x3f')],_0x5abc6a,'\x0a')},getCustomFields(_0xb3bc25[_0xf160('0x40')],_0x5abc6a)),'auth':_0x152cf9,'json':!![]};return rp(_0x50a97d)['then'](function(_0x386d30){logger[_0xf160('0x11')]('['+[_0x211c42[_0xf160('0x14')]()]+']\x20POST\x20incident\x20entity\x20schema',_0x386d30[_0xf160('0xf')]);_0x44fd52[_0xf160('0x41')]=_0x386d30[_0xf160('0xf')][_0xf160('0x10')];_0x44fd52[_0xf160('0x42')]=_0x386d30['result']['number'];logger[_0xf160('0x11')]('['+[_0x211c42['toUpperCase']()]+_0xf160('0x43'),_0x44fd52);_0x2f1648(_0x44fd52);})[_0xf160('0x21')](function(_0x53d9c3){logger['error']('['+[_0x211c42[_0xf160('0x14')]()]+']',_0x53d9c3[_0xf160('0x15')]);_0x2681f2(_0x53d9c3['message']);});});};}function createRemoteTag(_0x2d1b68,_0x22fd05,_0x28605d,_0x405d7e){return new Promise(function(_0x5f3ded,_0x3a8807){var _0x53792f={'method':_0xf160('0x3c'),'uri':_0x28605d+_0xf160('0x44')+'?'+_0x405d7e,'body':{'short_description':_0x2d1b68,'global':!![],'active':!![],'name':_0x2d1b68},'auth':_0x22fd05,'json':!![]};return rp(_0x53792f)[_0xf160('0xc')](function(_0x170ca4){var _0x41de39=_0x170ca4['result'][_0xf160('0x10')];_0x5f3ded(_0x41de39);});});}function getRemoteTag(_0x47d0d8,_0x3a5396,_0x1229cd,_0x39628d,_0x19c1ed){return new Promise(function(_0x402eb1,_0x342fbf){var _0x11855b={'method':_0xf160('0x18'),'uri':_0x1229cd+_0xf160('0x44')+_0xf160('0x45')+_0x47d0d8+'&'+_0x39628d,'auth':_0x3a5396,'json':!![]};return rp(_0x11855b)['then'](function(_0x484093){if(_0x484093[_0xf160('0xf')][_0xf160('0xd')]>0x0){var _0x5b6cf6=_0x484093[_0xf160('0xf')][0x0][_0xf160('0x10')];_0x402eb1(_0x5b6cf6);}else{return createRemoteTag(_0x47d0d8,_0x3a5396,_0x1229cd,_0x39628d)[_0xf160('0xc')](function(_0x51665c){_0x402eb1(_0x51665c);});}});});}function assignTagToIncident(_0x499937,_0x12ab32,_0x352ddb,_0x5eeab6,_0x3243c6){return new Promise(function(_0x1de36a,_0x4b3224){var _0x2cbe17={'method':_0xf160('0x3c'),'uri':_0x352ddb+_0xf160('0x46')+'?'+_0x3243c6,'body':{'label':_0x499937,'table':_0xf160('0x47'),'id_type':_0xf160('0x48'),'table_key':_0x5eeab6[_0xf160('0x41')],'title':'Incident\x20-\x20'+_0x5eeab6[_0xf160('0x42')],'id_display':_0x5eeab6[_0xf160('0x42')]},'auth':_0x12ab32,'json':!![]};return rp(_0x2cbe17)[_0xf160('0xc')](function(_0x1364bc){_0x1de36a();})[_0xf160('0x21')](function(){_0x1de36a();});});}function manageTags(_0x5a1be3,_0x1d22bb,_0x518b7d,_0x3a7fa2,_0x31aadc,_0xdc5bcb,_0x9c1101){return new Promise(function(_0x52a471,_0x41553d){var _0x492d5b=[];_0x1d22bb[_0xf160('0x2c')](function(_0x28e84d){_0x492d5b[_0xf160('0x49')](getRemoteTag(_0x28e84d,_0x518b7d,_0x3a7fa2,_0xdc5bcb,_0x9c1101));});return Promise[_0xf160('0x4a')](_0x492d5b)[_0xf160('0xc')](function(_0x51ba63){if(_0x51ba63['length']){logger[_0xf160('0x11')]('['+[_0x5a1be3[_0xf160('0x14')]()]+_0xf160('0x4b'),_0x51ba63);var _0x3d8c6c=[];_0x51ba63[_0xf160('0x2c')](function(_0x2d4591){_0x3d8c6c['push'](assignTagToIncident(_0x2d4591,_0x518b7d,_0x3a7fa2,_0x31aadc,_0xdc5bcb));});return Promise[_0xf160('0x4a')](_0x3d8c6c)[_0xf160('0xc')](function(){_0x52a471();})[_0xf160('0x21')](function(){_0x52a471();});}else{_0x52a471();}});});}function getTags(_0x352063,_0x18313b,_0x22499a,_0x2ad82e,_0x3fe3e0,_0x53b347){return function(_0x1818f8){return new Promise(function(_0x5a196e,_0x236f0f){var _0x41f292=[];var _0x2c9042=_0x2ad82e[_0xf160('0x4c')];if(_0x2c9042&&_0x2c9042[_0xf160('0xd')]>0x0){_0x41f292=_[_0xf160('0x4d')](_0x2c9042,'name');}if(_0x41f292[_0xf160('0xd')]>0x0){return manageTags(_0x352063,_0x41f292,_0x18313b,_0x22499a,_0x1818f8,_0x3fe3e0,_0x53b347)[_0xf160('0xc')](function(){_0x5a196e(_0x1818f8);});}else{_0x5a196e(_0x1818f8);}});};}function emit(_0x134fd9,_0x517653,_0x1fa959){var _0x407a4a='%26sysparm_record_target%3Dincident'+_0xf160('0x4e')+_0xf160('0x4f')+_0xf160('0x50');var _0x53ad31={'uri':_0x134fd9+_0xf160('0x51')+_0x1fa959+_0x407a4a};io['to'](util[_0xf160('0x52')](_0xf160('0x53'),_0x517653))['emit'](_0xf160('0x54'),_0x53ad31);}exports['cs']=function(_0x136919,_0x17fa01,_0xd67a1d,_0x25901d,_0x15a214,_0x2094e1,_0x58843d,_0x797ba1){var _0x35769c={};var _0x361b43={'user':_0x2094e1['username'],'pass':_0x2094e1[_0xf160('0x55')]};var _0x46e889=_0xf160('0x56');var _0x1ea18e=_0xf160('0x57');_0x2094e1[_0xf160('0x58')]=intUtil[_0xf160('0x59')](_0x2094e1[_0xf160('0x58')]);_0x2094e1['serverUrl']=intUtil[_0xf160('0x59')](_0x2094e1[_0xf160('0x5a')]);var _0xd488f0=util[_0xf160('0x52')](_0xf160('0x5b'),_0x2094e1[_0xf160('0x58')]);_0x35769c[_0xf160('0x17')]=!_['isNil'](_0x25901d)?_0x25901d[_0xf160('0x5c')]:null;_0x35769c[_0xf160('0x1f')]=_0x2094e1['email'];_0x35769c['endUserNumber']=_0x797ba1[_0xf160('0x32')]()===_0xf160('0x5d')?_0x17fa01['destcalleridnum']:_0x17fa01[_0xf160('0x5e')];_0x35769c[_0xf160('0x5f')]=_0x797ba1==='queue'||_0x797ba1===_0xf160('0x60')?'queue':_0xf160('0x5d');var _0x355226=util[_0xf160('0x52')](_0xf160('0x61'),_0x2094e1['serverUrl'],_0x17fa01[_0xf160('0x62')],md5(_0x17fa01[_0xf160('0x62')]));if(_0x15a214&&_0x15a214[_0xf160('0x63')]){logger[_0xf160('0x11')](_0xf160('0x64'),'Recording\x20is\x20enabled!');_0x17fa01[_0xf160('0x65')]=_0x355226;}else if(_0x58843d&&_0x58843d[_0xf160('0x66')]&&_0x58843d[_0xf160('0x66')]!==_0xf160('0x67')){logger[_0xf160('0x11')](_0xf160('0x68'),_0xf160('0x69'));_0x17fa01[_0xf160('0x65')]=_0x355226;}else{_0x17fa01[_0xf160('0x65')]='';}return getAdminUser(_0x797ba1,_0x361b43,_0x35769c,_0xd488f0,_0x1ea18e,_0x46e889)[_0xf160('0xc')](getUser(_0x797ba1,_0x361b43,_0xd488f0,_0x1ea18e,_0x46e889))[_0xf160('0xc')](getEndUser(_0x797ba1,_0x361b43,_0xd488f0,_0x1ea18e,_0x46e889))['then'](getTicket(_0x797ba1,_0x361b43,_0xd488f0,_0xd67a1d,_0x17fa01,_0x1ea18e))[_0xf160('0xc')](function(_0x1dc546){logger[_0xf160('0x11')](util[_0xf160('0x52')](_0xf160('0x6a'),_0x1dc546['ticketId']));logger[_0xf160('0x11')](util[_0xf160('0x52')](_0xf160('0x6b'),_0x797ba1));if(_0x797ba1!==_0xf160('0x60')){logger[_0xf160('0x11')]('['+[_0x797ba1[_0xf160('0x14')]()]+']',_0xf160('0x6c'));emit(_0x2094e1[_0xf160('0x58')],_0x25901d[_0xf160('0x3b')],_0x1dc546[_0xf160('0x41')]);}})[_0xf160('0x21')](function(_0x4efd88){logger[_0xf160('0x13')]('['+[_0x797ba1['toUpperCase']()]+_0xf160('0x6d'),util[_0xf160('0x6e')](_0x4efd88,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0xc391=['],\x20getUser\x20entity','length','active','true','userId','adminId','adminEmail','],\x20getUser\x20crm','catch',']\x20using\x20admin\x20profile','],\x20createEndUser\x20input\x20crm','endUserNumber','],\x20EndUser\x20schema','],\x20getEndUser\x20input\x20crm','sys_user?sysparm_query=phone%3D','endUserId','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','forEach','picklist','type','nameField','toLowerCase','content','toString','includes','customField','idField','variable','variableName','name','outbound','POST','assign','getString','Subjects','Descriptions','Fields','number',']\x20getTicket\x20crm','?sysparm_query=name%3D','incident','Incident','ticketId','ticketNumber','push','all','Tags','map','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','emit','trigger:browser:url','username','sysparm_limit=1','remoteUri','stripTrailingSlash','serverUrl','isNil','email','destcalleridnum','calleridnum','callDirection','queue','uniqueid','Recording\x20is\x20enabled!','recordingURL','recordingFormat','none','The\x20ticket\x20ID\x20is:\x20%s','call\x20direction:\x20%s','unmanaged','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','lodash','bluebird','request-promise','util','ioredis','../../../../config/environment','servicenow','redis','localhost','socket.io-emitter','GET','sys_user?sysparm_query=user_name%3Dadmin','then','result','sys_id','info','toUpperCase','],\x20getAdminUser\x20crm','error','message','validateEmail','userEmail','],\x20getUser\x20rp\x20obj'];(function(_0x540511,_0x201e3b){var _0x5c1ac6=function(_0xdacf37){while(--_0xdacf37){_0x540511['push'](_0x540511['shift']());}};_0x5c1ac6(++_0x201e3b);}(_0xc391,0x115));var _0x1c39=function(_0x34ef59,_0x5a20de){_0x34ef59=_0x34ef59-0x0;var _0x510357=_0xc391[_0x34ef59];return _0x510357;};'use strict';var _=require(_0x1c39('0x0'));var Promise=require(_0x1c39('0x1'));var rp=require(_0x1c39('0x2'));var util=require(_0x1c39('0x3'));var md5=require('md5');var Redis=require(_0x1c39('0x4'));var intUtil=require('./util');var config=require(_0x1c39('0x5'));var logger=require('../../../../config/logger')(_0x1c39('0x6'));config[_0x1c39('0x7')]=_['defaults'](config[_0x1c39('0x7')],{'host':_0x1c39('0x8'),'port':0x18eb});var io=require(_0x1c39('0x9'))(new Redis(config[_0x1c39('0x7')]));function getAdminUser(_0x255fca,_0x2b71ff,_0x1e82c7,_0x57222f,_0xba036a,_0x478292){return new Promise(function(_0x4ec785,_0xa48b31){var _0x1df258={'method':_0x1c39('0xa'),'uri':_0x57222f+_0x1c39('0xb')+'&'+_0xba036a+'&'+_0x478292,'auth':_0x2b71ff,'json':!![]};return rp(_0x1df258)[_0x1c39('0xc')](function(_0x1e62fc){if(_0x1e62fc[_0x1c39('0xd')]['length']>0x0){_0x1e82c7['adminId']=_0x1e62fc[_0x1c39('0xd')][0x0][_0x1c39('0xe')];}logger[_0x1c39('0xf')]('['+[_0x255fca[_0x1c39('0x10')]()]+_0x1c39('0x11'),_0x1e82c7);_0x4ec785(_0x1e82c7);})['catch'](function(_0x30fe75){logger[_0x1c39('0x12')]('['+[_0x255fca['toUpperCase']()]+']',_0x30fe75[_0x1c39('0x13')]);_0xa48b31(_0x30fe75['message']);});});}function getUser(_0x578ad6,_0x2de445,_0x6ebb82,_0x30fb3a,_0x30f522){return function(_0x5d130d){logger[_0x1c39('0xf')]('['+[_0x578ad6[_0x1c39('0x10')]()]+'],\x20getUser\x20input\x20crm',_0x5d130d);return new Promise(function(_0x10240b,_0x343471){if(intUtil[_0x1c39('0x14')](_0x5d130d['userEmail'])){var _0x57878d={'method':'GET','uri':_0x6ebb82+'sys_user?sysparm_query=email%3D'+_0x5d130d[_0x1c39('0x15')]+'&'+_0x30fb3a+'&'+_0x30f522,'auth':_0x2de445,'json':!![]};logger[_0x1c39('0xf')]('['+[_0x578ad6['toUpperCase']()]+_0x1c39('0x16'),_0x57878d);return rp(_0x57878d)[_0x1c39('0xc')](function(_0x5ce224){logger[_0x1c39('0xf')]('['+[_0x578ad6[_0x1c39('0x10')]()]+_0x1c39('0x17'),_0x5ce224);if(_0x5ce224[_0x1c39('0xd')][_0x1c39('0x18')]>0x0&&String(_0x5ce224[_0x1c39('0xd')][0x0][_0x1c39('0x19')])===_0x1c39('0x1a')){_0x5d130d[_0x1c39('0x1b')]=_0x5ce224[_0x1c39('0xd')][0x0][_0x1c39('0xe')];}else{_0x5d130d[_0x1c39('0x1b')]=_0x5d130d[_0x1c39('0x1c')];_0x5d130d[_0x1c39('0x15')]=_0x5d130d[_0x1c39('0x1d')];}logger['info']('['+[_0x578ad6[_0x1c39('0x10')]()]+_0x1c39('0x1e'),_0x5d130d);_0x10240b(_0x5d130d);})[_0x1c39('0x1f')](function(_0x430202){logger[_0x1c39('0x12')]('['+[_0x578ad6[_0x1c39('0x10')]()]+']',_0x430202['message']);_0x343471(_0x430202[_0x1c39('0x13')]);});}else{logger[_0x1c39('0xf')]('['+[_0x578ad6['toUpperCase']()]+_0x1c39('0x20'));_0x5d130d[_0x1c39('0x1b')]=_0x5d130d[_0x1c39('0x1c')];_0x5d130d[_0x1c39('0x15')]=_0x5d130d[_0x1c39('0x1d')];_0x10240b(_0x5d130d);}});};}function createEndUser(_0xa731e5,_0x105bb8,_0x301ab4,_0x327d54,_0x349c39){logger[_0x1c39('0xf')]('['+[_0xa731e5[_0x1c39('0x10')]()]+_0x1c39('0x21'),_0x301ab4);return new Promise(function(_0xc3c1f6,_0x265404){var _0x4ab16a={'method':'POST','uri':_0x327d54+'sys_user?'+_0x349c39,'body':{'user_name':_0x301ab4[_0x1c39('0x22')],'roles':'user','first_name':_0x301ab4[_0x1c39('0x22')],'active':'true','date_format':'System','phone':_0x301ab4['endUserNumber']},'auth':_0x105bb8,'json':!![]};return rp(_0x4ab16a)['then'](function(_0x100dc1){logger[_0x1c39('0xf')]('['+[_0xa731e5['toUpperCase']()]+_0x1c39('0x23'),_0x100dc1[_0x1c39('0xd')]);_0x301ab4['endUserId']=_0x100dc1['result']['sys_id'];_0xc3c1f6(_0x301ab4);})[_0x1c39('0x1f')](function(_0x240135){logger[_0x1c39('0x12')]('['+[_0xa731e5[_0x1c39('0x10')]()]+']',_0x240135[_0x1c39('0x13')]);_0x265404(_0x240135[_0x1c39('0x13')]);});});}function getEndUser(_0xd31936,_0x1a1316,_0x29511e,_0xaa86d5,_0x5e93a7){return function(_0x3b539e){logger[_0x1c39('0xf')]('['+[_0xd31936[_0x1c39('0x10')]()]+_0x1c39('0x24'),_0x3b539e);return new Promise(function(_0x17cc27,_0x2769d0){var _0x3a7fbf={'method':_0x1c39('0xa'),'uri':_0x29511e+_0x1c39('0x25')+_0x3b539e['endUserNumber']+'&'+_0xaa86d5+'&'+_0x5e93a7,'auth':_0x1a1316,'json':!![]};return rp(_0x3a7fbf)[_0x1c39('0xc')](function(_0xcd7f2a){if(_0xcd7f2a[_0x1c39('0xd')][_0x1c39('0x18')]>0x0){_0x3b539e[_0x1c39('0x26')]=_0xcd7f2a['result'][0x0]['sys_id'];logger['info']('['+[_0xd31936[_0x1c39('0x10')]()]+_0x1c39('0x27'),_0x3b539e);_0x17cc27(_0x3b539e);}else{return createEndUser(_0xd31936,_0x1a1316,_0x3b539e,_0x29511e,_0xaa86d5)[_0x1c39('0xc')](function(_0x4d1ad8){logger[_0x1c39('0xf')]('['+[_0xd31936['toUpperCase']()]+_0x1c39('0x28'),_0x4d1ad8);_0x17cc27(_0x4d1ad8);});}})[_0x1c39('0x1f')](function(_0x576b0e){logger[_0x1c39('0x12')]('['+[_0xd31936['toUpperCase']()]+']',_0x576b0e['message']);_0x2769d0(_0x576b0e[_0x1c39('0x13')]);});});};}function getCustomFields(_0x5847f2,_0x1956ca){var _0xde888a={};if(_0x5847f2['length']>0x0){_[_0x1c39('0x29')](_0x5847f2,function(_0x42c590){if(_['includes'](['string',_0x1c39('0x2a')],_0x42c590[_0x1c39('0x2b')])&&_0x42c590['nameField']&&!_0x42c590['customField']){_0xde888a[_0x42c590[_0x1c39('0x2c')][_0x1c39('0x2d')]()]=_0x42c590[_0x1c39('0x2e')][_0x1c39('0x2f')]();}else if(_[_0x1c39('0x30')](['string',_0x1c39('0x2a')],_0x42c590['type'])&&_0x42c590['idField']&&_0x42c590[_0x1c39('0x31')]){_0xde888a[_0x42c590[_0x1c39('0x32')][_0x1c39('0x2d')]()]=_0x42c590['content'][_0x1c39('0x2f')]();}else if(_0x42c590[_0x1c39('0x2b')]===_0x1c39('0x33')&&_0x42c590[_0x1c39('0x34')]&&_0x42c590[_0x1c39('0x32')]&&_0x42c590[_0x1c39('0x31')]){_0xde888a[_0x42c590[_0x1c39('0x32')][_0x1c39('0x2d')]()]=_0x1956ca[_0x42c590[_0x1c39('0x34')]][_0x1c39('0x2f')]();}else if(_0x42c590[_0x1c39('0x2b')]==='customVariable'&&_0x42c590['Variable']&&_0x42c590['Variable']['name']&&_0x42c590['idField']&&_0x42c590[_0x1c39('0x31')]){_0xde888a[_0x42c590[_0x1c39('0x32')][_0x1c39('0x2d')]()]=_0x1956ca[_0x42c590['Variable'][_0x1c39('0x35')][_0x1c39('0x2d')]()][_0x1c39('0x2f')]();}});}return _0xde888a;}function getTicket(_0x2aca06,_0x2e9d00,_0x3bcf35,_0x39bd5b,_0x51b573,_0xa1b011){return function(_0x5649d1){logger[_0x1c39('0xf')]('['+[_0x2aca06[_0x1c39('0x10')]()]+']\x20getTicket\x20input\x20crm',_0x5649d1);return new Promise(function(_0x4a7f08,_0x464706){var _0x35daf0=_0x2aca06[_0x1c39('0x2d')]()===_0x1c39('0x36')?_0x5649d1[_0x1c39('0x1b')]:_0x5649d1['endUserId'];var _0x2d096f={'method':_0x1c39('0x37'),'uri':_0x3bcf35+'incident'+'?'+_0xa1b011,'body':Object[_0x1c39('0x38')]({},{'active':_0x1c39('0x1a'),'caller_id':_0x35daf0,'assigned_to':_0x5649d1[_0x1c39('0x1b')],'short_description':intUtil[_0x1c39('0x39')](_0x39bd5b[_0x1c39('0x3a')],_0x51b573,'\x20'),'description':intUtil[_0x1c39('0x39')](_0x39bd5b[_0x1c39('0x3b')],_0x51b573,'\x0a')},getCustomFields(_0x39bd5b[_0x1c39('0x3c')],_0x51b573)),'auth':_0x2e9d00,'json':!![]};return rp(_0x2d096f)[_0x1c39('0xc')](function(_0x316d90){logger[_0x1c39('0xf')]('['+[_0x2aca06['toUpperCase']()]+']\x20POST\x20incident\x20entity\x20schema',_0x316d90['result']);_0x5649d1['ticketId']=_0x316d90[_0x1c39('0xd')][_0x1c39('0xe')];_0x5649d1['ticketNumber']=_0x316d90[_0x1c39('0xd')][_0x1c39('0x3d')];logger[_0x1c39('0xf')]('['+[_0x2aca06[_0x1c39('0x10')]()]+_0x1c39('0x3e'),_0x5649d1);_0x4a7f08(_0x5649d1);})['catch'](function(_0x2ef13a){logger[_0x1c39('0x12')]('['+[_0x2aca06[_0x1c39('0x10')]()]+']',_0x2ef13a[_0x1c39('0x13')]);_0x464706(_0x2ef13a[_0x1c39('0x13')]);});});};}function createRemoteTag(_0x262509,_0x6411f6,_0x2e9fdb,_0x12348f){return new Promise(function(_0x24ca58,_0x2258d3){var _0x594235={'method':_0x1c39('0x37'),'uri':_0x2e9fdb+'label'+'?'+_0x12348f,'body':{'short_description':_0x262509,'global':!![],'active':!![],'name':_0x262509},'auth':_0x6411f6,'json':!![]};return rp(_0x594235)['then'](function(_0x18c41a){var _0x47446a=_0x18c41a[_0x1c39('0xd')]['sys_id'];_0x24ca58(_0x47446a);});});}function getRemoteTag(_0x2a2fbe,_0xbdd5e2,_0x448e34,_0x150bff,_0x727524){return new Promise(function(_0x51ae2b,_0x25cb58){var _0x7f95a3={'method':_0x1c39('0xa'),'uri':_0x448e34+'label'+_0x1c39('0x3f')+_0x2a2fbe+'&'+_0x150bff,'auth':_0xbdd5e2,'json':!![]};return rp(_0x7f95a3)[_0x1c39('0xc')](function(_0x54eac8){if(_0x54eac8[_0x1c39('0xd')][_0x1c39('0x18')]>0x0){var _0x54e77e=_0x54eac8[_0x1c39('0xd')][0x0][_0x1c39('0x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