Built motion from commit (unavailable).|2.5.23
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
index 55ec532..5487de6 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x2ef3=['userEmail','GET','sys_user?sysparm_query=email%3D','],\x20getUser\x20rp\x20obj','],\x20getUser\x20entity','length','true','userId','adminEmail','],\x20getUser\x20crm',']\x20using\x20admin\x20profile','],\x20createEndUser\x20input\x20crm','POST','sys_user?','endUserNumber','user','],\x20EndUser\x20schema','endUserId','],\x20getEndUser\x20input\x20crm','sys_user?sysparm_query=phone%3D','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','forEach','type','nameField','customField','idField','toLowerCase','content','toString','variable','variableName','customVariable','Variable','name',']\x20getTicket\x20input\x20crm','outbound','incident','assign','getString','Subjects','Descriptions','Fields',']\x20POST\x20incident\x20entity\x20schema','ticketId','ticketNumber','number','catch','label','?sysparm_query=name%3D','label_entry','Incident','push','all','Tags','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','format','emit','trigger:browser:url','username','sysparm_limit=1','sysparm_display_value=true','remoteUri','stripTrailingSlash','serverUrl','isNil','calleridnum','queue','unmanaged','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','recordingURL','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','call\x20direction:\x20%s',']\x20Error\x20running\x20ServiceNow\x20integration','lodash','bluebird','request-promise','util','md5','ioredis','../../../../config/environment','../../../../config/logger','redis','defaults','socket.io-emitter','sys_user?sysparm_query=user_name%3Dadmin','then','result','adminId','sys_id','toUpperCase','],\x20getAdminUser\x20crm','error','message','info','validateEmail'];(function(_0x52ac61,_0x9434b7){var _0x2cf25c=function(_0xfe79aa){while(--_0xfe79aa){_0x52ac61['push'](_0x52ac61['shift']());}};_0x2cf25c(++_0x9434b7);}(_0x2ef3,0xba));var _0x32ef=function(_0xe6a858,_0x5501e3){_0xe6a858=_0xe6a858-0x0;var _0x4b2fc8=_0x2ef3[_0xe6a858];return _0x4b2fc8;};'use strict';var _=require(_0x32ef('0x0'));var Promise=require(_0x32ef('0x1'));var rp=require(_0x32ef('0x2'));var util=require(_0x32ef('0x3'));var md5=require(_0x32ef('0x4'));var Redis=require(_0x32ef('0x5'));var intUtil=require('./util');var config=require(_0x32ef('0x6'));var logger=require(_0x32ef('0x7'))('servicenow');config[_0x32ef('0x8')]=_[_0x32ef('0x9')](config['redis'],{'host':'localhost','port':0x18eb});var io=require(_0x32ef('0xa'))(new Redis(config[_0x32ef('0x8')]));function getAdminUser(_0x367c39,_0x2fb8eb,_0x234863,_0x298066,_0x2484a0,_0x2bbb50){return new Promise(function(_0x28275c,_0x77df79){var _0x56eb42={'method':'GET','uri':_0x298066+_0x32ef('0xb')+'&'+_0x2484a0+'&'+_0x2bbb50,'auth':_0x2fb8eb,'json':!![]};return rp(_0x56eb42)[_0x32ef('0xc')](function(_0x45bfd5){if(_0x45bfd5[_0x32ef('0xd')]['length']>0x0){_0x234863[_0x32ef('0xe')]=_0x45bfd5['result'][0x0][_0x32ef('0xf')];}logger['info']('['+[_0x367c39[_0x32ef('0x10')]()]+_0x32ef('0x11'),_0x234863);_0x28275c(_0x234863);})['catch'](function(_0x539d18){logger[_0x32ef('0x12')]('['+[_0x367c39['toUpperCase']()]+']',_0x539d18[_0x32ef('0x13')]);_0x77df79(_0x539d18[_0x32ef('0x13')]);});});}function getUser(_0x93d492,_0x54c7f5,_0x57aff1,_0x55bf0b,_0x531e30){return function(_0x13db1a){logger[_0x32ef('0x14')]('['+[_0x93d492[_0x32ef('0x10')]()]+'],\x20getUser\x20input\x20crm',_0x13db1a);return new Promise(function(_0x5d559b,_0x1eb468){if(intUtil[_0x32ef('0x15')](_0x13db1a[_0x32ef('0x16')])){var _0x57863c={'method':_0x32ef('0x17'),'uri':_0x57aff1+_0x32ef('0x18')+_0x13db1a['userEmail']+'&'+_0x55bf0b+'&'+_0x531e30,'auth':_0x54c7f5,'json':!![]};logger[_0x32ef('0x14')]('['+[_0x93d492[_0x32ef('0x10')]()]+_0x32ef('0x19'),_0x57863c);return rp(_0x57863c)[_0x32ef('0xc')](function(_0x445cda){logger[_0x32ef('0x14')]('['+[_0x93d492['toUpperCase']()]+_0x32ef('0x1a'),_0x445cda);if(_0x445cda['result'][_0x32ef('0x1b')]>0x0&&String(_0x445cda[_0x32ef('0xd')][0x0]['active'])===_0x32ef('0x1c')){_0x13db1a[_0x32ef('0x1d')]=_0x445cda[_0x32ef('0xd')][0x0]['sys_id'];}else{_0x13db1a['userId']=_0x13db1a[_0x32ef('0xe')];_0x13db1a[_0x32ef('0x16')]=_0x13db1a[_0x32ef('0x1e')];}logger['info']('['+[_0x93d492['toUpperCase']()]+_0x32ef('0x1f'),_0x13db1a);_0x5d559b(_0x13db1a);})['catch'](function(_0x51a412){logger[_0x32ef('0x12')]('['+[_0x93d492[_0x32ef('0x10')]()]+']',_0x51a412[_0x32ef('0x13')]);_0x1eb468(_0x51a412[_0x32ef('0x13')]);});}else{logger[_0x32ef('0x14')]('['+[_0x93d492[_0x32ef('0x10')]()]+_0x32ef('0x20'));_0x13db1a[_0x32ef('0x1d')]=_0x13db1a[_0x32ef('0xe')];_0x13db1a[_0x32ef('0x16')]=_0x13db1a[_0x32ef('0x1e')];_0x5d559b(_0x13db1a);}});};}function createEndUser(_0xba4b3f,_0x5a88a5,_0xd65fde,_0x2f5d06,_0x5a04cd){logger[_0x32ef('0x14')]('['+[_0xba4b3f[_0x32ef('0x10')]()]+_0x32ef('0x21'),_0xd65fde);return new Promise(function(_0x26e207,_0x50a95b){var _0x10e38c={'method':_0x32ef('0x22'),'uri':_0x2f5d06+_0x32ef('0x23')+_0x5a04cd,'body':{'user_name':_0xd65fde[_0x32ef('0x24')],'roles':_0x32ef('0x25'),'first_name':_0xd65fde[_0x32ef('0x24')],'active':_0x32ef('0x1c'),'date_format':'System','phone':_0xd65fde[_0x32ef('0x24')]},'auth':_0x5a88a5,'json':!![]};return rp(_0x10e38c)['then'](function(_0x38bf73){logger[_0x32ef('0x14')]('['+[_0xba4b3f['toUpperCase']()]+_0x32ef('0x26'),_0x38bf73[_0x32ef('0xd')]);_0xd65fde[_0x32ef('0x27')]=_0x38bf73[_0x32ef('0xd')][_0x32ef('0xf')];_0x26e207(_0xd65fde);})['catch'](function(_0x50ecd6){logger[_0x32ef('0x12')]('['+[_0xba4b3f['toUpperCase']()]+']',_0x50ecd6[_0x32ef('0x13')]);_0x50a95b(_0x50ecd6[_0x32ef('0x13')]);});});}function getEndUser(_0x2f1349,_0x390670,_0x389583,_0x22fa1a,_0x566b56){return function(_0x482d3a){logger['info']('['+[_0x2f1349[_0x32ef('0x10')]()]+_0x32ef('0x28'),_0x482d3a);return new Promise(function(_0x136b02,_0x5f2443){var _0x4fb402={'method':_0x32ef('0x17'),'uri':_0x389583+_0x32ef('0x29')+_0x482d3a[_0x32ef('0x24')]+'&'+_0x22fa1a+'&'+_0x566b56,'auth':_0x390670,'json':!![]};return rp(_0x4fb402)['then'](function(_0x4abbd6){if(_0x4abbd6[_0x32ef('0xd')][_0x32ef('0x1b')]>0x0){_0x482d3a[_0x32ef('0x27')]=_0x4abbd6[_0x32ef('0xd')][0x0][_0x32ef('0xf')];logger[_0x32ef('0x14')]('['+[_0x2f1349[_0x32ef('0x10')]()]+_0x32ef('0x2a'),_0x482d3a);_0x136b02(_0x482d3a);}else{return createEndUser(_0x2f1349,_0x390670,_0x482d3a,_0x389583,_0x22fa1a)[_0x32ef('0xc')](function(_0x4de939){logger[_0x32ef('0x14')]('['+[_0x2f1349[_0x32ef('0x10')]()]+_0x32ef('0x2b'),_0x4de939);_0x136b02(_0x4de939);});}})['catch'](function(_0x365125){logger[_0x32ef('0x12')]('['+[_0x2f1349[_0x32ef('0x10')]()]+']',_0x365125[_0x32ef('0x13')]);_0x5f2443(_0x365125[_0x32ef('0x13')]);});});};}function getCustomFields(_0x33a0fb,_0x256c40){var _0x1cebed={};if(_0x33a0fb[_0x32ef('0x1b')]>0x0){_[_0x32ef('0x2c')](_0x33a0fb,function(_0xb4db74){if(_0xb4db74[_0x32ef('0x2d')]==='string'&&_0xb4db74[_0x32ef('0x2e')]&&!_0xb4db74[_0x32ef('0x2f')]){_0x1cebed[_0xb4db74[_0x32ef('0x30')][_0x32ef('0x31')]()]=_0xb4db74[_0x32ef('0x32')][_0x32ef('0x33')]();}else if(_0xb4db74[_0x32ef('0x2d')]==='string'&&_0xb4db74['idField']&&_0xb4db74[_0x32ef('0x2f')]){_0x1cebed[_0xb4db74[_0x32ef('0x30')][_0x32ef('0x31')]()]=_0xb4db74[_0x32ef('0x32')]['toString']();}else if(_0xb4db74[_0x32ef('0x2d')]===_0x32ef('0x34')&&_0xb4db74['variableName']&&_0xb4db74[_0x32ef('0x30')]&&_0xb4db74['customField']){_0x1cebed[_0xb4db74[_0x32ef('0x30')][_0x32ef('0x31')]()]=_0x256c40[_0xb4db74[_0x32ef('0x35')]][_0x32ef('0x33')]();}else if(_0xb4db74[_0x32ef('0x2d')]===_0x32ef('0x36')&&_0xb4db74[_0x32ef('0x37')]&&_0xb4db74[_0x32ef('0x37')][_0x32ef('0x38')]&&_0xb4db74[_0x32ef('0x30')]&&_0xb4db74['customField']){_0x1cebed[_0xb4db74[_0x32ef('0x30')]['toLowerCase']()]=_0x256c40[_0xb4db74[_0x32ef('0x37')][_0x32ef('0x38')][_0x32ef('0x31')]()]['toString']();}});}return _0x1cebed;}function getTicket(_0x502113,_0x230ac9,_0x37b954,_0x241f82,_0x35b4e0,_0x40bf12){return function(_0x12c9e6){logger['info']('['+[_0x502113['toUpperCase']()]+_0x32ef('0x39'),_0x12c9e6);return new Promise(function(_0x270826,_0x27d65b){var _0x13b270=_0x502113[_0x32ef('0x31')]()===_0x32ef('0x3a')?_0x12c9e6[_0x32ef('0x1d')]:_0x12c9e6[_0x32ef('0x27')];var _0xc10e7={'method':_0x32ef('0x22'),'uri':_0x37b954+_0x32ef('0x3b')+'?'+_0x40bf12,'body':Object[_0x32ef('0x3c')]({},{'active':_0x32ef('0x1c'),'caller_id':_0x13b270,'assigned_to':_0x12c9e6['userId'],'short_description':intUtil[_0x32ef('0x3d')](_0x241f82[_0x32ef('0x3e')],_0x35b4e0,'\x20'),'description':intUtil[_0x32ef('0x3d')](_0x241f82[_0x32ef('0x3f')],_0x35b4e0,'\x0a')},getCustomFields(_0x241f82[_0x32ef('0x40')],_0x35b4e0)),'auth':_0x230ac9,'json':!![]};return rp(_0xc10e7)[_0x32ef('0xc')](function(_0x278696){logger[_0x32ef('0x14')]('['+[_0x502113[_0x32ef('0x10')]()]+_0x32ef('0x41'),_0x278696[_0x32ef('0xd')]);_0x12c9e6[_0x32ef('0x42')]=_0x278696[_0x32ef('0xd')][_0x32ef('0xf')];_0x12c9e6[_0x32ef('0x43')]=_0x278696[_0x32ef('0xd')][_0x32ef('0x44')];logger[_0x32ef('0x14')]('['+[_0x502113['toUpperCase']()]+']\x20getTicket\x20crm',_0x12c9e6);_0x270826(_0x12c9e6);})[_0x32ef('0x45')](function(_0x259c32){logger[_0x32ef('0x12')]('['+[_0x502113[_0x32ef('0x10')]()]+']',_0x259c32[_0x32ef('0x13')]);_0x27d65b(_0x259c32[_0x32ef('0x13')]);});});};}function createRemoteTag(_0x1572d9,_0x1f105a,_0x15b640,_0x368bf1){return new Promise(function(_0x3697a7,_0x4a6fd2){var _0x21216d={'method':_0x32ef('0x22'),'uri':_0x15b640+_0x32ef('0x46')+'?'+_0x368bf1,'body':{'short_description':_0x1572d9,'global':!![],'active':!![],'name':_0x1572d9},'auth':_0x1f105a,'json':!![]};return rp(_0x21216d)[_0x32ef('0xc')](function(_0x38314a){var _0x387cf0=_0x38314a['result'][_0x32ef('0xf')];_0x3697a7(_0x387cf0);});});}function getRemoteTag(_0x1eeb3e,_0x31d5d8,_0x56b7ce,_0x1b0faa,_0x52692a){return new Promise(function(_0x2ee3dd,_0xbe35b){var _0x579bc1={'method':_0x32ef('0x17'),'uri':_0x56b7ce+'label'+_0x32ef('0x47')+_0x1eeb3e+'&'+_0x1b0faa,'auth':_0x31d5d8,'json':!![]};return rp(_0x579bc1)[_0x32ef('0xc')](function(_0x2bff39){if(_0x2bff39[_0x32ef('0xd')][_0x32ef('0x1b')]>0x0){var _0x30e377=_0x2bff39[_0x32ef('0xd')][0x0]['sys_id'];_0x2ee3dd(_0x30e377);}else{return createRemoteTag(_0x1eeb3e,_0x31d5d8,_0x56b7ce,_0x1b0faa)['then'](function(_0xdfa103){_0x2ee3dd(_0xdfa103);});}});});}function assignTagToIncident(_0x52232a,_0x4fbab6,_0xb519e9,_0x89d0b3,_0x2ef0f8){return new Promise(function(_0x6aae59,_0x2468e6){var _0x356704={'method':_0x32ef('0x22'),'uri':_0xb519e9+_0x32ef('0x48')+'?'+_0x2ef0f8,'body':{'label':_0x52232a,'table':_0x32ef('0x3b'),'id_type':_0x32ef('0x49'),'table_key':_0x89d0b3['ticketId'],'title':'Incident\x20-\x20'+_0x89d0b3[_0x32ef('0x43')],'id_display':_0x89d0b3[_0x32ef('0x43')]},'auth':_0x4fbab6,'json':!![]};return rp(_0x356704)['then'](function(_0xda1d1){_0x6aae59();})[_0x32ef('0x45')](function(){_0x6aae59();});});}function manageTags(_0x2b5703,_0x49c245,_0x2ac877,_0x3c31d0,_0x20dcc5,_0x52dfe0,_0x5e6030){return new Promise(function(_0x13ea1a,_0x47d8bf){var _0x17f447=[];_0x49c245['forEach'](function(_0x58b652){_0x17f447[_0x32ef('0x4a')](getRemoteTag(_0x58b652,_0x2ac877,_0x3c31d0,_0x52dfe0,_0x5e6030));});return Promise[_0x32ef('0x4b')](_0x17f447)[_0x32ef('0xc')](function(_0x5dca6a){if(_0x5dca6a[_0x32ef('0x1b')]){logger[_0x32ef('0x14')]('['+[_0x2b5703[_0x32ef('0x10')]()]+']\x20arrayPromises:\x20IDs\x20in\x20table\x20label',_0x5dca6a);var _0x4557ce=[];_0x5dca6a[_0x32ef('0x2c')](function(_0x4c3bab){_0x4557ce['push'](assignTagToIncident(_0x4c3bab,_0x2ac877,_0x3c31d0,_0x20dcc5,_0x52dfe0));});return Promise[_0x32ef('0x4b')](_0x4557ce)[_0x32ef('0xc')](function(){_0x13ea1a();})[_0x32ef('0x45')](function(){_0x13ea1a();});}else{_0x13ea1a();}});});}function getTags(_0x339625,_0x4c4df8,_0x40700e,_0x4c89e8,_0x285330,_0x63b65){return function(_0x25b6d6){return new Promise(function(_0x36ed97,_0x21e930){var _0x340861=[];var _0x1dc755=_0x4c89e8[_0x32ef('0x4c')];if(_0x1dc755&&_0x1dc755[_0x32ef('0x1b')]>0x0){_0x340861=_['map'](_0x1dc755,_0x32ef('0x38'));}if(_0x340861[_0x32ef('0x1b')]>0x0){return manageTags(_0x339625,_0x340861,_0x4c4df8,_0x40700e,_0x25b6d6,_0x285330,_0x63b65)[_0x32ef('0xc')](function(){_0x36ed97(_0x25b6d6);});}else{_0x36ed97(_0x25b6d6);}});};}function emit(_0x1c629d,_0x79ae28,_0x5ad75c){var _0x47c0ed=_0x32ef('0x4d')+_0x32ef('0x4e')+_0x32ef('0x4f')+_0x32ef('0x50');var _0x1a8bad={'uri':_0x1c629d+'/nav_to.do?uri=incident.do?sys_id%3D'+_0x5ad75c+_0x47c0ed};io['to'](util[_0x32ef('0x51')]('user:%s',_0x79ae28))[_0x32ef('0x52')](_0x32ef('0x53'),_0x1a8bad);}exports['cs']=function(_0x48b6f4,_0x5402b4,_0x2c9f7a,_0x1538d0,_0x2e0873,_0x5b378b,_0x52b63b,_0x3b4a8e){var _0x5edd29={};var _0x7d2c3a={'user':_0x5b378b[_0x32ef('0x54')],'pass':_0x5b378b['password']};var _0x476bbf=_0x32ef('0x55');var _0x974974=_0x32ef('0x56');_0x5b378b[_0x32ef('0x57')]=intUtil[_0x32ef('0x58')](_0x5b378b[_0x32ef('0x57')]);_0x5b378b[_0x32ef('0x59')]=intUtil[_0x32ef('0x58')](_0x5b378b[_0x32ef('0x59')]);var _0x132d9f=util[_0x32ef('0x51')]('%s/api/now/table/',_0x5b378b['remoteUri']);_0x5edd29[_0x32ef('0x16')]=!_[_0x32ef('0x5a')](_0x1538d0)?_0x1538d0['email']:null;_0x5edd29[_0x32ef('0x1e')]=_0x5b378b['email'];_0x5edd29[_0x32ef('0x24')]=_0x3b4a8e[_0x32ef('0x31')]()===_0x32ef('0x3a')?_0x5402b4['destcalleridnum']:_0x5402b4[_0x32ef('0x5b')];_0x5edd29['callDirection']=_0x3b4a8e===_0x32ef('0x5c')||_0x3b4a8e===_0x32ef('0x5d')?'queue':'outbound';var _0x3c9039=util['format'](_0x32ef('0x5e'),_0x5b378b['serverUrl'],_0x5402b4[_0x32ef('0x5f')],md5(_0x5402b4[_0x32ef('0x5f')]));if(_0x2e0873&&_0x2e0873[_0x32ef('0x60')]){logger['info']('[QUEUE]','Recording\x20is\x20enabled!');_0x5402b4[_0x32ef('0x61')]=_0x3c9039;}else if(_0x52b63b&&_0x52b63b['recordingFormat']&&_0x52b63b[_0x32ef('0x62')]!==_0x32ef('0x63')){logger[_0x32ef('0x14')](_0x32ef('0x64'),_0x32ef('0x65'));_0x5402b4[_0x32ef('0x61')]=_0x3c9039;}else{_0x5402b4['recordingURL']='';}return getAdminUser(_0x3b4a8e,_0x7d2c3a,_0x5edd29,_0x132d9f,_0x974974,_0x476bbf)[_0x32ef('0xc')](getUser(_0x3b4a8e,_0x7d2c3a,_0x132d9f,_0x974974,_0x476bbf))['then'](getEndUser(_0x3b4a8e,_0x7d2c3a,_0x132d9f,_0x974974,_0x476bbf))['then'](getTicket(_0x3b4a8e,_0x7d2c3a,_0x132d9f,_0x2c9f7a,_0x5402b4,_0x974974))[_0x32ef('0xc')](function(_0x5c4f2a){logger[_0x32ef('0x14')](util[_0x32ef('0x51')]('The\x20ticket\x20ID\x20is:\x20%s',_0x5c4f2a[_0x32ef('0x42')]));logger[_0x32ef('0x14')](util[_0x32ef('0x51')](_0x32ef('0x66'),_0x3b4a8e));if(_0x3b4a8e!==_0x32ef('0x5d')){logger[_0x32ef('0x14')]('['+[_0x3b4a8e['toUpperCase']()]+']','Displaying\x20call\x20in\x20a\x20new\x20tab...');emit(_0x5b378b[_0x32ef('0x57')],_0x1538d0['name'],_0x5c4f2a[_0x32ef('0x42')]);}})[_0x32ef('0x45')](function(_0x114d8e){logger[_0x32ef('0x12')]('['+[_0x3b4a8e[_0x32ef('0x10')]()]+_0x32ef('0x67'),util['inspect'](_0x114d8e,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x1c7c=['sysparm_display_value=true','remoteUri','stripTrailingSlash','serverUrl','%s/api/now/table/','isNil','email','destcalleridnum','calleridnum','queue','unmanaged','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','recordingURL','recordingFormat','none','Recording\x20is\x20enabled!','The\x20ticket\x20ID\x20is:\x20%s','call\x20direction:\x20%s','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','inspect','lodash','bluebird','request-promise','util','ioredis','../../../../config/environment','../../../../config/logger','servicenow','redis','defaults','localhost','socket.io-emitter','GET','sys_user?sysparm_query=user_name%3Dadmin','result','length','sys_id','info','toUpperCase','],\x20getAdminUser\x20crm','catch','error','message','],\x20getUser\x20input\x20crm','validateEmail','userEmail','sys_user?sysparm_query=email%3D','then','active','userId','adminId','adminEmail','],\x20getUser\x20crm',']\x20using\x20admin\x20profile','POST','sys_user?','endUserNumber','true','],\x20EndUser\x20schema','],\x20getEndUser\x20input\x20crm','sys_user?sysparm_query=phone%3D','endUserId','forEach','includes','string','picklist','type','nameField','customField','toLowerCase','content','idField','toString','variable','variableName','Variable',']\x20getTicket\x20input\x20crm','outbound','assign','getString','Subjects','Descriptions','Fields',']\x20POST\x20incident\x20entity\x20schema','ticketId','ticketNumber','number','label','?sysparm_query=name%3D','label_entry','incident','Incident','Incident\x20-\x20','push','all','Tags','map','name','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','emit','username','password','sysparm_limit=1'];(function(_0x504603,_0x40d00c){var _0x3e411f=function(_0x2186d1){while(--_0x2186d1){_0x504603['push'](_0x504603['shift']());}};_0x3e411f(++_0x40d00c);}(_0x1c7c,0x164));var _0xc1c7=function(_0x2484d4,_0x288ec7){_0x2484d4=_0x2484d4-0x0;var _0x1f5814=_0x1c7c[_0x2484d4];return _0x1f5814;};'use strict';var _=require(_0xc1c7('0x0'));var Promise=require(_0xc1c7('0x1'));var rp=require(_0xc1c7('0x2'));var util=require(_0xc1c7('0x3'));var md5=require('md5');var Redis=require(_0xc1c7('0x4'));var intUtil=require('./util');var config=require(_0xc1c7('0x5'));var logger=require(_0xc1c7('0x6'))(_0xc1c7('0x7'));config[_0xc1c7('0x8')]=_[_0xc1c7('0x9')](config[_0xc1c7('0x8')],{'host':_0xc1c7('0xa'),'port':0x18eb});var io=require(_0xc1c7('0xb'))(new Redis(config[_0xc1c7('0x8')]));function getAdminUser(_0x3b3e9c,_0x434a35,_0x11c7ef,_0x92e892,_0x4baa32,_0x339649){return new Promise(function(_0x301abf,_0x25a669){var _0x4df577={'method':_0xc1c7('0xc'),'uri':_0x92e892+_0xc1c7('0xd')+'&'+_0x4baa32+'&'+_0x339649,'auth':_0x434a35,'json':!![]};return rp(_0x4df577)['then'](function(_0x3f4fa5){if(_0x3f4fa5[_0xc1c7('0xe')][_0xc1c7('0xf')]>0x0){_0x11c7ef['adminId']=_0x3f4fa5[_0xc1c7('0xe')][0x0][_0xc1c7('0x10')];}logger[_0xc1c7('0x11')]('['+[_0x3b3e9c[_0xc1c7('0x12')]()]+_0xc1c7('0x13'),_0x11c7ef);_0x301abf(_0x11c7ef);})[_0xc1c7('0x14')](function(_0x40c313){logger[_0xc1c7('0x15')]('['+[_0x3b3e9c[_0xc1c7('0x12')]()]+']',_0x40c313[_0xc1c7('0x16')]);_0x25a669(_0x40c313[_0xc1c7('0x16')]);});});}function getUser(_0x34d392,_0x49576d,_0x3e1f0e,_0x335600,_0x21911c){return function(_0x555b59){logger[_0xc1c7('0x11')]('['+[_0x34d392[_0xc1c7('0x12')]()]+_0xc1c7('0x17'),_0x555b59);return new Promise(function(_0x39ac54,_0x20439e){if(intUtil[_0xc1c7('0x18')](_0x555b59[_0xc1c7('0x19')])){var _0x2e93e5={'method':'GET','uri':_0x3e1f0e+_0xc1c7('0x1a')+_0x555b59[_0xc1c7('0x19')]+'&'+_0x335600+'&'+_0x21911c,'auth':_0x49576d,'json':!![]};logger[_0xc1c7('0x11')]('['+[_0x34d392[_0xc1c7('0x12')]()]+'],\x20getUser\x20rp\x20obj',_0x2e93e5);return rp(_0x2e93e5)[_0xc1c7('0x1b')](function(_0x4d6171){logger[_0xc1c7('0x11')]('['+[_0x34d392[_0xc1c7('0x12')]()]+'],\x20getUser\x20entity',_0x4d6171);if(_0x4d6171['result'][_0xc1c7('0xf')]>0x0&&String(_0x4d6171[_0xc1c7('0xe')][0x0][_0xc1c7('0x1c')])==='true'){_0x555b59[_0xc1c7('0x1d')]=_0x4d6171[_0xc1c7('0xe')][0x0][_0xc1c7('0x10')];}else{_0x555b59[_0xc1c7('0x1d')]=_0x555b59[_0xc1c7('0x1e')];_0x555b59[_0xc1c7('0x19')]=_0x555b59[_0xc1c7('0x1f')];}logger[_0xc1c7('0x11')]('['+[_0x34d392[_0xc1c7('0x12')]()]+_0xc1c7('0x20'),_0x555b59);_0x39ac54(_0x555b59);})[_0xc1c7('0x14')](function(_0x363fbc){logger[_0xc1c7('0x15')]('['+[_0x34d392[_0xc1c7('0x12')]()]+']',_0x363fbc[_0xc1c7('0x16')]);_0x20439e(_0x363fbc[_0xc1c7('0x16')]);});}else{logger['info']('['+[_0x34d392[_0xc1c7('0x12')]()]+_0xc1c7('0x21'));_0x555b59['userId']=_0x555b59['adminId'];_0x555b59[_0xc1c7('0x19')]=_0x555b59['adminEmail'];_0x39ac54(_0x555b59);}});};}function createEndUser(_0x544fbb,_0x541f12,_0x1b873c,_0x46d045,_0x243450){logger[_0xc1c7('0x11')]('['+[_0x544fbb['toUpperCase']()]+'],\x20createEndUser\x20input\x20crm',_0x1b873c);return new Promise(function(_0x1b6f97,_0x4275f9){var _0x9a0ab3={'method':_0xc1c7('0x22'),'uri':_0x46d045+_0xc1c7('0x23')+_0x243450,'body':{'user_name':_0x1b873c['endUserNumber'],'roles':'user','first_name':_0x1b873c[_0xc1c7('0x24')],'active':_0xc1c7('0x25'),'date_format':'System','phone':_0x1b873c[_0xc1c7('0x24')]},'auth':_0x541f12,'json':!![]};return rp(_0x9a0ab3)[_0xc1c7('0x1b')](function(_0x39b68c){logger[_0xc1c7('0x11')]('['+[_0x544fbb[_0xc1c7('0x12')]()]+_0xc1c7('0x26'),_0x39b68c[_0xc1c7('0xe')]);_0x1b873c['endUserId']=_0x39b68c[_0xc1c7('0xe')][_0xc1c7('0x10')];_0x1b6f97(_0x1b873c);})[_0xc1c7('0x14')](function(_0x3676ce){logger[_0xc1c7('0x15')]('['+[_0x544fbb[_0xc1c7('0x12')]()]+']',_0x3676ce[_0xc1c7('0x16')]);_0x4275f9(_0x3676ce[_0xc1c7('0x16')]);});});}function getEndUser(_0x2d58b0,_0x546eb9,_0x5ba7c1,_0xc58e74,_0x3bd89a){return function(_0x263900){logger[_0xc1c7('0x11')]('['+[_0x2d58b0[_0xc1c7('0x12')]()]+_0xc1c7('0x27'),_0x263900);return new Promise(function(_0x1fc174,_0x2267d5){var _0x3bd3b0={'method':_0xc1c7('0xc'),'uri':_0x5ba7c1+_0xc1c7('0x28')+_0x263900[_0xc1c7('0x24')]+'&'+_0xc58e74+'&'+_0x3bd89a,'auth':_0x546eb9,'json':!![]};return rp(_0x3bd3b0)[_0xc1c7('0x1b')](function(_0x3c57d3){if(_0x3c57d3[_0xc1c7('0xe')][_0xc1c7('0xf')]>0x0){_0x263900[_0xc1c7('0x29')]=_0x3c57d3[_0xc1c7('0xe')][0x0][_0xc1c7('0x10')];logger[_0xc1c7('0x11')]('['+[_0x2d58b0[_0xc1c7('0x12')]()]+'],\x20getEndUser\x20crm',_0x263900);_0x1fc174(_0x263900);}else{return createEndUser(_0x2d58b0,_0x546eb9,_0x263900,_0x5ba7c1,_0xc58e74)['then'](function(_0x49e38f){logger[_0xc1c7('0x11')]('['+[_0x2d58b0['toUpperCase']()]+'],\x20createEndUser\x20crm',_0x49e38f);_0x1fc174(_0x49e38f);});}})[_0xc1c7('0x14')](function(_0x24ceb4){logger[_0xc1c7('0x15')]('['+[_0x2d58b0[_0xc1c7('0x12')]()]+']',_0x24ceb4['message']);_0x2267d5(_0x24ceb4[_0xc1c7('0x16')]);});});};}function getCustomFields(_0x25e005,_0x32e9fd){var _0x3e5a61={};if(_0x25e005[_0xc1c7('0xf')]>0x0){_[_0xc1c7('0x2a')](_0x25e005,function(_0x3d9d1d){if(_[_0xc1c7('0x2b')]([_0xc1c7('0x2c'),_0xc1c7('0x2d')],_0x3d9d1d[_0xc1c7('0x2e')])&&_0x3d9d1d[_0xc1c7('0x2f')]&&!_0x3d9d1d[_0xc1c7('0x30')]){_0x3e5a61[_0x3d9d1d['nameField'][_0xc1c7('0x31')]()]=_0x3d9d1d[_0xc1c7('0x32')]['toString']();}else if(_[_0xc1c7('0x2b')]([_0xc1c7('0x2c'),_0xc1c7('0x2d')],_0x3d9d1d[_0xc1c7('0x2e')])&&_0x3d9d1d[_0xc1c7('0x33')]&&_0x3d9d1d[_0xc1c7('0x30')]){_0x3e5a61[_0x3d9d1d[_0xc1c7('0x33')][_0xc1c7('0x31')]()]=_0x3d9d1d[_0xc1c7('0x32')][_0xc1c7('0x34')]();}else if(_0x3d9d1d['type']===_0xc1c7('0x35')&&_0x3d9d1d[_0xc1c7('0x36')]&&_0x3d9d1d['idField']&&_0x3d9d1d['customField']){_0x3e5a61[_0x3d9d1d[_0xc1c7('0x33')][_0xc1c7('0x31')]()]=_0x32e9fd[_0x3d9d1d[_0xc1c7('0x36')]][_0xc1c7('0x34')]();}else if(_0x3d9d1d[_0xc1c7('0x2e')]==='customVariable'&&_0x3d9d1d[_0xc1c7('0x37')]&&_0x3d9d1d[_0xc1c7('0x37')]['name']&&_0x3d9d1d['idField']&&_0x3d9d1d['customField']){_0x3e5a61[_0x3d9d1d[_0xc1c7('0x33')][_0xc1c7('0x31')]()]=_0x32e9fd[_0x3d9d1d[_0xc1c7('0x37')]['name'][_0xc1c7('0x31')]()][_0xc1c7('0x34')]();}});}return _0x3e5a61;}function getTicket(_0x5a7f68,_0x1b869d,_0xce8ab9,_0x32e38e,_0x13d412,_0xf8b797){return function(_0x45bf42){logger[_0xc1c7('0x11')]('['+[_0x5a7f68[_0xc1c7('0x12')]()]+_0xc1c7('0x38'),_0x45bf42);return new Promise(function(_0x3ec5de,_0xa49f73){var _0x13c275=_0x5a7f68[_0xc1c7('0x31')]()===_0xc1c7('0x39')?_0x45bf42[_0xc1c7('0x1d')]:_0x45bf42[_0xc1c7('0x29')];var _0x2967b7={'method':_0xc1c7('0x22'),'uri':_0xce8ab9+'incident'+'?'+_0xf8b797,'body':Object[_0xc1c7('0x3a')]({},{'active':'true','caller_id':_0x13c275,'assigned_to':_0x45bf42[_0xc1c7('0x1d')],'short_description':intUtil[_0xc1c7('0x3b')](_0x32e38e[_0xc1c7('0x3c')],_0x13d412,'\x20'),'description':intUtil['getString'](_0x32e38e[_0xc1c7('0x3d')],_0x13d412,'\x0a')},getCustomFields(_0x32e38e[_0xc1c7('0x3e')],_0x13d412)),'auth':_0x1b869d,'json':!![]};return rp(_0x2967b7)['then'](function(_0x531b04){logger['info']('['+[_0x5a7f68[_0xc1c7('0x12')]()]+_0xc1c7('0x3f'),_0x531b04['result']);_0x45bf42[_0xc1c7('0x40')]=_0x531b04[_0xc1c7('0xe')][_0xc1c7('0x10')];_0x45bf42[_0xc1c7('0x41')]=_0x531b04[_0xc1c7('0xe')][_0xc1c7('0x42')];logger['info']('['+[_0x5a7f68[_0xc1c7('0x12')]()]+']\x20getTicket\x20crm',_0x45bf42);_0x3ec5de(_0x45bf42);})[_0xc1c7('0x14')](function(_0x456ac1){logger[_0xc1c7('0x15')]('['+[_0x5a7f68['toUpperCase']()]+']',_0x456ac1[_0xc1c7('0x16')]);_0xa49f73(_0x456ac1[_0xc1c7('0x16')]);});});};}function createRemoteTag(_0x260fc1,_0xf88aa,_0x1679c5,_0x45dfa2){return new Promise(function(_0x1dc39f,_0x3eb3a5){var _0x5725af={'method':_0xc1c7('0x22'),'uri':_0x1679c5+_0xc1c7('0x43')+'?'+_0x45dfa2,'body':{'short_description':_0x260fc1,'global':!![],'active':!![],'name':_0x260fc1},'auth':_0xf88aa,'json':!![]};return rp(_0x5725af)[_0xc1c7('0x1b')](function(_0x575fc5){var _0x5b8ed4=_0x575fc5[_0xc1c7('0xe')][_0xc1c7('0x10')];_0x1dc39f(_0x5b8ed4);});});}function getRemoteTag(_0x4e8c5d,_0x519701,_0x1c636c,_0x48304a,_0x3e6fe3){return new Promise(function(_0x4b9d7c,_0x1b4766){var _0x43dad8={'method':_0xc1c7('0xc'),'uri':_0x1c636c+_0xc1c7('0x43')+_0xc1c7('0x44')+_0x4e8c5d+'&'+_0x48304a,'auth':_0x519701,'json':!![]};return rp(_0x43dad8)['then'](function(_0x11c116){if(_0x11c116[_0xc1c7('0xe')][_0xc1c7('0xf')]>0x0){var _0x526117=_0x11c116[_0xc1c7('0xe')][0x0]['sys_id'];_0x4b9d7c(_0x526117);}else{return createRemoteTag(_0x4e8c5d,_0x519701,_0x1c636c,_0x48304a)[_0xc1c7('0x1b')](function(_0x528986){_0x4b9d7c(_0x528986);});}});});}function assignTagToIncident(_0x39d3e2,_0x212d53,_0x314232,_0x3a94fb,_0x156d51){return new Promise(function(_0x54e2c4,_0x5405ad){var _0x5cc303={'method':_0xc1c7('0x22'),'uri':_0x314232+_0xc1c7('0x45')+'?'+_0x156d51,'body':{'label':_0x39d3e2,'table':_0xc1c7('0x46'),'id_type':_0xc1c7('0x47'),'table_key':_0x3a94fb[_0xc1c7('0x40')],'title':_0xc1c7('0x48')+_0x3a94fb['ticketNumber'],'id_display':_0x3a94fb[_0xc1c7('0x41')]},'auth':_0x212d53,'json':!![]};return rp(_0x5cc303)[_0xc1c7('0x1b')](function(_0x1c010a){_0x54e2c4();})[_0xc1c7('0x14')](function(){_0x54e2c4();});});}function manageTags(_0x5f4f7a,_0x2e4673,_0x19a4d7,_0x2a0bb3,_0x5cb5e5,_0x4624f8,_0xb842a5){return new Promise(function(_0x42c3bd,_0x32a435){var _0x58b08b=[];_0x2e4673['forEach'](function(_0x34aa95){_0x58b08b[_0xc1c7('0x49')](getRemoteTag(_0x34aa95,_0x19a4d7,_0x2a0bb3,_0x4624f8,_0xb842a5));});return Promise['all'](_0x58b08b)[_0xc1c7('0x1b')](function(_0x20ef90){if(_0x20ef90['length']){logger[_0xc1c7('0x11')]('['+[_0x5f4f7a[_0xc1c7('0x12')]()]+']\x20arrayPromises:\x20IDs\x20in\x20table\x20label',_0x20ef90);var _0x6b9337=[];_0x20ef90[_0xc1c7('0x2a')](function(_0x374fa4){_0x6b9337[_0xc1c7('0x49')](assignTagToIncident(_0x374fa4,_0x19a4d7,_0x2a0bb3,_0x5cb5e5,_0x4624f8));});return Promise[_0xc1c7('0x4a')](_0x6b9337)[_0xc1c7('0x1b')](function(){_0x42c3bd();})[_0xc1c7('0x14')](function(){_0x42c3bd();});}else{_0x42c3bd();}});});}function getTags(_0x33104e,_0x208bc1,_0x31fb14,_0x13a4f5,_0x167444,_0x206afd){return function(_0x3c9ffe){return new Promise(function(_0x342fc8,_0x8b733){var _0x404727=[];var _0x26536b=_0x13a4f5[_0xc1c7('0x4b')];if(_0x26536b&&_0x26536b[_0xc1c7('0xf')]>0x0){_0x404727=_[_0xc1c7('0x4c')](_0x26536b,_0xc1c7('0x4d'));}if(_0x404727[_0xc1c7('0xf')]>0x0){return manageTags(_0x33104e,_0x404727,_0x208bc1,_0x31fb14,_0x3c9ffe,_0x167444,_0x206afd)[_0xc1c7('0x1b')](function(){_0x342fc8(_0x3c9ffe);});}else{_0x342fc8(_0x3c9ffe);}});};}function emit(_0x1ff872,_0x515887,_0x1949f8){var _0x1448d8='%26sysparm_record_target%3Dincident'+_0xc1c7('0x4e')+_0xc1c7('0x4f')+_0xc1c7('0x50');var _0x3b3d50={'uri':_0x1ff872+_0xc1c7('0x51')+_0x1949f8+_0x1448d8};io['to'](util[_0xc1c7('0x52')](_0xc1c7('0x53'),_0x515887))[_0xc1c7('0x54')]('trigger:browser:url',_0x3b3d50);}exports['cs']=function(_0xbbd4e3,_0x20cd61,_0x268a41,_0x29e4fa,_0x283a05,_0x9afa38,_0x3e48b6,_0xa00af6){var _0x4b0086={};var _0x378f7f={'user':_0x9afa38[_0xc1c7('0x55')],'pass':_0x9afa38[_0xc1c7('0x56')]};var _0x4225ce=_0xc1c7('0x57');var _0x2ef077=_0xc1c7('0x58');_0x9afa38[_0xc1c7('0x59')]=intUtil[_0xc1c7('0x5a')](_0x9afa38[_0xc1c7('0x59')]);_0x9afa38[_0xc1c7('0x5b')]=intUtil[_0xc1c7('0x5a')](_0x9afa38['serverUrl']);var _0x5e0103=util[_0xc1c7('0x52')](_0xc1c7('0x5c'),_0x9afa38[_0xc1c7('0x59')]);_0x4b0086[_0xc1c7('0x19')]=!_[_0xc1c7('0x5d')](_0x29e4fa)?_0x29e4fa[_0xc1c7('0x5e')]:null;_0x4b0086[_0xc1c7('0x1f')]=_0x9afa38[_0xc1c7('0x5e')];_0x4b0086[_0xc1c7('0x24')]=_0xa00af6[_0xc1c7('0x31')]()===_0xc1c7('0x39')?_0x20cd61[_0xc1c7('0x5f')]:_0x20cd61[_0xc1c7('0x60')];_0x4b0086['callDirection']=_0xa00af6===_0xc1c7('0x61')||_0xa00af6===_0xc1c7('0x62')?_0xc1c7('0x61'):'outbound';var _0x4de022=util['format'](_0xc1c7('0x63'),_0x9afa38[_0xc1c7('0x5b')],_0x20cd61['uniqueid'],md5(_0x20cd61[_0xc1c7('0x64')]));if(_0x283a05&&_0x283a05[_0xc1c7('0x65')]){logger['info']('[QUEUE]','Recording\x20is\x20enabled!');_0x20cd61[_0xc1c7('0x66')]=_0x4de022;}else if(_0x3e48b6&&_0x3e48b6['recordingFormat']&&_0x3e48b6[_0xc1c7('0x67')]!==_0xc1c7('0x68')){logger[_0xc1c7('0x11')]('[OUTBOUND]',_0xc1c7('0x69'));_0x20cd61['recordingURL']=_0x4de022;}else{_0x20cd61[_0xc1c7('0x66')]='';}return getAdminUser(_0xa00af6,_0x378f7f,_0x4b0086,_0x5e0103,_0x2ef077,_0x4225ce)[_0xc1c7('0x1b')](getUser(_0xa00af6,_0x378f7f,_0x5e0103,_0x2ef077,_0x4225ce))['then'](getEndUser(_0xa00af6,_0x378f7f,_0x5e0103,_0x2ef077,_0x4225ce))[_0xc1c7('0x1b')](getTicket(_0xa00af6,_0x378f7f,_0x5e0103,_0x268a41,_0x20cd61,_0x2ef077))[_0xc1c7('0x1b')](function(_0x1510cc){logger[_0xc1c7('0x11')](util[_0xc1c7('0x52')](_0xc1c7('0x6a'),_0x1510cc[_0xc1c7('0x40')]));logger[_0xc1c7('0x11')](util[_0xc1c7('0x52')](_0xc1c7('0x6b'),_0xa00af6));if(_0xa00af6!=='unmanaged'){logger[_0xc1c7('0x11')]('['+[_0xa00af6[_0xc1c7('0x12')]()]+']',_0xc1c7('0x6c'));emit(_0x9afa38[_0xc1c7('0x59')],_0x29e4fa['name'],_0x1510cc[_0xc1c7('0x40')]);}})[_0xc1c7('0x14')](function(_0x47d2b0){logger['error']('['+[_0xa00af6[_0xc1c7('0x12')]()]+_0xc1c7('0x6d'),util[_0xc1c7('0x6e')](_0x47d2b0,{'showHidden':!![],'depth':null}));});};
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