Built motion from commit (unavailable).|2.5.23
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
index b81ba6c..5487de6 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0xc4aa=['all',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','Tags','map','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','emit','trigger:browser:url','username','sysparm_limit=1','remoteUri','stripTrailingSlash','isNil','email','destcalleridnum','calleridnum','queue','uniqueid','monitor_format','Recording\x20is\x20enabled!','recordingURL','none','[OUTBOUND]','call\x20direction:\x20%s','unmanaged','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','inspect','lodash','bluebird','request-promise','util','md5','ioredis','servicenow','redis','defaults','localhost','socket.io-emitter','GET','then','result','adminId','sys_id','toUpperCase','],\x20getAdminUser\x20crm','catch','error','message','info','],\x20getUser\x20input\x20crm','validateEmail','userEmail','sys_user?sysparm_query=email%3D','],\x20getUser\x20rp\x20obj','],\x20getUser\x20entity','length','active','true','userId','adminEmail','],\x20getUser\x20crm',']\x20using\x20admin\x20profile','],\x20createEndUser\x20input\x20crm','sys_user?','endUserNumber','user','],\x20EndUser\x20schema','endUserId','sys_user?sysparm_query=phone%3D','],\x20getEndUser\x20crm','forEach','type','string','nameField','customField','idField','toLowerCase','content','toString','variable','variableName','customVariable','Variable','name',']\x20getTicket\x20input\x20crm','outbound','incident','getString','Descriptions','Fields',']\x20POST\x20incident\x20entity\x20schema','ticketId','number',']\x20getTicket\x20crm','label','POST','ticketNumber','push'];(function(_0x197061,_0x551c25){var _0x3824e1=function(_0x3b9ddd){while(--_0x3b9ddd){_0x197061['push'](_0x197061['shift']());}};_0x3824e1(++_0x551c25);}(_0xc4aa,0x1b7));var _0xac4a=function(_0x4f9b18,_0x2cb5ca){_0x4f9b18=_0x4f9b18-0x0;var _0x29f20c=_0xc4aa[_0x4f9b18];return _0x29f20c;};'use strict';var _=require(_0xac4a('0x0'));var Promise=require(_0xac4a('0x1'));var rp=require(_0xac4a('0x2'));var util=require(_0xac4a('0x3'));var md5=require(_0xac4a('0x4'));var Redis=require(_0xac4a('0x5'));var intUtil=require('./util');var config=require('../../../../config/environment');var logger=require('../../../../config/logger')(_0xac4a('0x6'));config[_0xac4a('0x7')]=_[_0xac4a('0x8')](config[_0xac4a('0x7')],{'host':_0xac4a('0x9'),'port':0x18eb});var io=require(_0xac4a('0xa'))(new Redis(config[_0xac4a('0x7')]));function getAdminUser(_0x10525b,_0x5c6179,_0x5b8339,_0x1aba6d,_0x2a4d53,_0x26ec84){return new Promise(function(_0x4f4146,_0x1d182e){var _0x3a82de={'method':_0xac4a('0xb'),'uri':_0x1aba6d+'sys_user?sysparm_query=user_name%3Dadmin'+'&'+_0x2a4d53+'&'+_0x26ec84,'auth':_0x5c6179,'json':!![]};return rp(_0x3a82de)[_0xac4a('0xc')](function(_0x488e3c){if(_0x488e3c[_0xac4a('0xd')]['length']>0x0){_0x5b8339[_0xac4a('0xe')]=_0x488e3c[_0xac4a('0xd')][0x0][_0xac4a('0xf')];}logger['info']('['+[_0x10525b[_0xac4a('0x10')]()]+_0xac4a('0x11'),_0x5b8339);_0x4f4146(_0x5b8339);})[_0xac4a('0x12')](function(_0x6e00d4){logger[_0xac4a('0x13')]('['+[_0x10525b[_0xac4a('0x10')]()]+']',_0x6e00d4[_0xac4a('0x14')]);_0x1d182e(_0x6e00d4[_0xac4a('0x14')]);});});}function getUser(_0x190418,_0x42c7fc,_0x11e101,_0x26dbb8,_0x4a2119){return function(_0x402fff){logger[_0xac4a('0x15')]('['+[_0x190418[_0xac4a('0x10')]()]+_0xac4a('0x16'),_0x402fff);return new Promise(function(_0x3e88e3,_0x387a54){if(intUtil[_0xac4a('0x17')](_0x402fff[_0xac4a('0x18')])){var _0x546c5d={'method':'GET','uri':_0x11e101+_0xac4a('0x19')+_0x402fff[_0xac4a('0x18')]+'&'+_0x26dbb8+'&'+_0x4a2119,'auth':_0x42c7fc,'json':!![]};logger[_0xac4a('0x15')]('['+[_0x190418['toUpperCase']()]+_0xac4a('0x1a'),_0x546c5d);return rp(_0x546c5d)[_0xac4a('0xc')](function(_0x3752e4){logger[_0xac4a('0x15')]('['+[_0x190418[_0xac4a('0x10')]()]+_0xac4a('0x1b'),_0x3752e4);if(_0x3752e4[_0xac4a('0xd')][_0xac4a('0x1c')]>0x0&&String(_0x3752e4['result'][0x0][_0xac4a('0x1d')])===_0xac4a('0x1e')){_0x402fff['userId']=_0x3752e4[_0xac4a('0xd')][0x0][_0xac4a('0xf')];}else{_0x402fff[_0xac4a('0x1f')]=_0x402fff[_0xac4a('0xe')];_0x402fff['userEmail']=_0x402fff[_0xac4a('0x20')];}logger[_0xac4a('0x15')]('['+[_0x190418[_0xac4a('0x10')]()]+_0xac4a('0x21'),_0x402fff);_0x3e88e3(_0x402fff);})[_0xac4a('0x12')](function(_0x2b0dc2){logger[_0xac4a('0x13')]('['+[_0x190418[_0xac4a('0x10')]()]+']',_0x2b0dc2[_0xac4a('0x14')]);_0x387a54(_0x2b0dc2[_0xac4a('0x14')]);});}else{logger[_0xac4a('0x15')]('['+[_0x190418[_0xac4a('0x10')]()]+_0xac4a('0x22'));_0x402fff[_0xac4a('0x1f')]=_0x402fff[_0xac4a('0xe')];_0x402fff[_0xac4a('0x18')]=_0x402fff['adminEmail'];_0x3e88e3(_0x402fff);}});};}function createEndUser(_0x23b061,_0x267a22,_0x42a33c,_0x2772fe,_0x116700){logger['info']('['+[_0x23b061['toUpperCase']()]+_0xac4a('0x23'),_0x42a33c);return new Promise(function(_0x7a948b,_0x1f12d5){var _0x546b65={'method':'POST','uri':_0x2772fe+_0xac4a('0x24')+_0x116700,'body':{'user_name':_0x42a33c[_0xac4a('0x25')],'roles':_0xac4a('0x26'),'first_name':_0x42a33c[_0xac4a('0x25')],'active':_0xac4a('0x1e'),'date_format':'System','phone':_0x42a33c[_0xac4a('0x25')]},'auth':_0x267a22,'json':!![]};return rp(_0x546b65)['then'](function(_0x30364b){logger['info']('['+[_0x23b061[_0xac4a('0x10')]()]+_0xac4a('0x27'),_0x30364b[_0xac4a('0xd')]);_0x42a33c[_0xac4a('0x28')]=_0x30364b[_0xac4a('0xd')][_0xac4a('0xf')];_0x7a948b(_0x42a33c);})[_0xac4a('0x12')](function(_0x1f13f3){logger[_0xac4a('0x13')]('['+[_0x23b061[_0xac4a('0x10')]()]+']',_0x1f13f3[_0xac4a('0x14')]);_0x1f12d5(_0x1f13f3[_0xac4a('0x14')]);});});}function getEndUser(_0x1a9be2,_0x1a9d4e,_0x5634e2,_0x30442d,_0x1c41fb){return function(_0x5a4e2b){logger[_0xac4a('0x15')]('['+[_0x1a9be2[_0xac4a('0x10')]()]+'],\x20getEndUser\x20input\x20crm',_0x5a4e2b);return new Promise(function(_0x58804b,_0x11f0be){var _0x1ba096={'method':_0xac4a('0xb'),'uri':_0x5634e2+_0xac4a('0x29')+_0x5a4e2b['endUserNumber']+'&'+_0x30442d+'&'+_0x1c41fb,'auth':_0x1a9d4e,'json':!![]};return rp(_0x1ba096)[_0xac4a('0xc')](function(_0x2e56c6){if(_0x2e56c6['result'][_0xac4a('0x1c')]>0x0){_0x5a4e2b[_0xac4a('0x28')]=_0x2e56c6[_0xac4a('0xd')][0x0]['sys_id'];logger[_0xac4a('0x15')]('['+[_0x1a9be2[_0xac4a('0x10')]()]+_0xac4a('0x2a'),_0x5a4e2b);_0x58804b(_0x5a4e2b);}else{return createEndUser(_0x1a9be2,_0x1a9d4e,_0x5a4e2b,_0x5634e2,_0x30442d)['then'](function(_0x35bc94){logger[_0xac4a('0x15')]('['+[_0x1a9be2['toUpperCase']()]+'],\x20createEndUser\x20crm',_0x35bc94);_0x58804b(_0x35bc94);});}})[_0xac4a('0x12')](function(_0x5e0926){logger['error']('['+[_0x1a9be2['toUpperCase']()]+']',_0x5e0926['message']);_0x11f0be(_0x5e0926[_0xac4a('0x14')]);});});};}function getCustomFields(_0x2bf8e8,_0x37834b){var _0x472484={};if(_0x2bf8e8[_0xac4a('0x1c')]>0x0){_[_0xac4a('0x2b')](_0x2bf8e8,function(_0x4220e2){if(_0x4220e2[_0xac4a('0x2c')]===_0xac4a('0x2d')&&_0x4220e2[_0xac4a('0x2e')]&&!_0x4220e2[_0xac4a('0x2f')]){_0x472484[_0x4220e2[_0xac4a('0x30')]['toLowerCase']()]=_0x4220e2['content']['toString']();}else if(_0x4220e2[_0xac4a('0x2c')]===_0xac4a('0x2d')&&_0x4220e2[_0xac4a('0x30')]&&_0x4220e2[_0xac4a('0x2f')]){_0x472484[_0x4220e2[_0xac4a('0x30')][_0xac4a('0x31')]()]=_0x4220e2[_0xac4a('0x32')][_0xac4a('0x33')]();}else if(_0x4220e2[_0xac4a('0x2c')]===_0xac4a('0x34')&&_0x4220e2['variableName']&&_0x4220e2[_0xac4a('0x30')]&&_0x4220e2[_0xac4a('0x2f')]){_0x472484[_0x4220e2[_0xac4a('0x30')][_0xac4a('0x31')]()]=_0x37834b[_0x4220e2[_0xac4a('0x35')]]['toString']();}else if(_0x4220e2[_0xac4a('0x2c')]===_0xac4a('0x36')&&_0x4220e2['Variable']&&_0x4220e2[_0xac4a('0x37')]['name']&&_0x4220e2[_0xac4a('0x30')]&&_0x4220e2[_0xac4a('0x2f')]){_0x472484[_0x4220e2[_0xac4a('0x30')][_0xac4a('0x31')]()]=_0x37834b[_0x4220e2[_0xac4a('0x37')][_0xac4a('0x38')][_0xac4a('0x31')]()][_0xac4a('0x33')]();}});}return _0x472484;}function getTicket(_0x98e0c4,_0xcb002b,_0x4fa9eb,_0x3b68b3,_0x569812,_0x1646ea){return function(_0x41d11d){logger[_0xac4a('0x15')]('['+[_0x98e0c4['toUpperCase']()]+_0xac4a('0x39'),_0x41d11d);return new Promise(function(_0x19276e,_0x5f54ff){var _0x42969b=_0x98e0c4['toLowerCase']()===_0xac4a('0x3a')?_0x41d11d[_0xac4a('0x1f')]:_0x41d11d[_0xac4a('0x28')];var _0x5e3581={'method':'POST','uri':_0x4fa9eb+_0xac4a('0x3b')+'?'+_0x1646ea,'body':Object['assign']({},{'active':_0xac4a('0x1e'),'caller_id':_0x42969b,'assigned_to':_0x41d11d['userId'],'short_description':intUtil[_0xac4a('0x3c')](_0x3b68b3['Subjects'],_0x569812,'\x20'),'description':intUtil[_0xac4a('0x3c')](_0x3b68b3[_0xac4a('0x3d')],_0x569812,'\x0a')},getCustomFields(_0x3b68b3[_0xac4a('0x3e')],_0x569812)),'auth':_0xcb002b,'json':!![]};return rp(_0x5e3581)[_0xac4a('0xc')](function(_0x54782f){logger[_0xac4a('0x15')]('['+[_0x98e0c4[_0xac4a('0x10')]()]+_0xac4a('0x3f'),_0x54782f[_0xac4a('0xd')]);_0x41d11d[_0xac4a('0x40')]=_0x54782f[_0xac4a('0xd')][_0xac4a('0xf')];_0x41d11d['ticketNumber']=_0x54782f[_0xac4a('0xd')][_0xac4a('0x41')];logger['info']('['+[_0x98e0c4[_0xac4a('0x10')]()]+_0xac4a('0x42'),_0x41d11d);_0x19276e(_0x41d11d);})[_0xac4a('0x12')](function(_0x3ac36e){logger['error']('['+[_0x98e0c4[_0xac4a('0x10')]()]+']',_0x3ac36e[_0xac4a('0x14')]);_0x5f54ff(_0x3ac36e[_0xac4a('0x14')]);});});};}function createRemoteTag(_0x129d58,_0x890910,_0x49fbc3,_0x179373){return new Promise(function(_0x564b10,_0x307441){var _0x2c04af={'method':'POST','uri':_0x49fbc3+'label'+'?'+_0x179373,'body':{'short_description':_0x129d58,'global':!![],'active':!![],'name':_0x129d58},'auth':_0x890910,'json':!![]};return rp(_0x2c04af)[_0xac4a('0xc')](function(_0x70fdc3){var _0x4d448f=_0x70fdc3[_0xac4a('0xd')][_0xac4a('0xf')];_0x564b10(_0x4d448f);});});}function getRemoteTag(_0x26b582,_0x103d05,_0x48900f,_0x3057d6,_0x108f7c){return new Promise(function(_0xb43fdb,_0xb5897b){var _0xdc80e3={'method':_0xac4a('0xb'),'uri':_0x48900f+_0xac4a('0x43')+'?sysparm_query=name%3D'+_0x26b582+'&'+_0x3057d6,'auth':_0x103d05,'json':!![]};return rp(_0xdc80e3)[_0xac4a('0xc')](function(_0xef51d0){if(_0xef51d0[_0xac4a('0xd')][_0xac4a('0x1c')]>0x0){var _0x1b7231=_0xef51d0[_0xac4a('0xd')][0x0][_0xac4a('0xf')];_0xb43fdb(_0x1b7231);}else{return createRemoteTag(_0x26b582,_0x103d05,_0x48900f,_0x3057d6)[_0xac4a('0xc')](function(_0x159e43){_0xb43fdb(_0x159e43);});}});});}function assignTagToIncident(_0x786d9,_0x3b175a,_0x38dd4f,_0x400ac4,_0x2fe7df){return new Promise(function(_0x5222f3,_0x11c753){var _0x492aae={'method':_0xac4a('0x44'),'uri':_0x38dd4f+'label_entry'+'?'+_0x2fe7df,'body':{'label':_0x786d9,'table':_0xac4a('0x3b'),'id_type':'Incident','table_key':_0x400ac4[_0xac4a('0x40')],'title':'Incident\x20-\x20'+_0x400ac4[_0xac4a('0x45')],'id_display':_0x400ac4['ticketNumber']},'auth':_0x3b175a,'json':!![]};return rp(_0x492aae)['then'](function(_0x52c957){_0x5222f3();})[_0xac4a('0x12')](function(){_0x5222f3();});});}function manageTags(_0x3bcae2,_0x3c2f84,_0x2f9940,_0xb7b884,_0x592a4b,_0x1e1ffa,_0x50dece){return new Promise(function(_0x34215e,_0x5d03e5){var _0x347880=[];_0x3c2f84[_0xac4a('0x2b')](function(_0x3da7e7){_0x347880[_0xac4a('0x46')](getRemoteTag(_0x3da7e7,_0x2f9940,_0xb7b884,_0x1e1ffa,_0x50dece));});return Promise[_0xac4a('0x47')](_0x347880)[_0xac4a('0xc')](function(_0x3abd57){if(_0x3abd57[_0xac4a('0x1c')]){logger[_0xac4a('0x15')]('['+[_0x3bcae2[_0xac4a('0x10')]()]+_0xac4a('0x48'),_0x3abd57);var _0x2498ad=[];_0x3abd57[_0xac4a('0x2b')](function(_0x2cc410){_0x2498ad[_0xac4a('0x46')](assignTagToIncident(_0x2cc410,_0x2f9940,_0xb7b884,_0x592a4b,_0x1e1ffa));});return Promise[_0xac4a('0x47')](_0x2498ad)[_0xac4a('0xc')](function(){_0x34215e();})['catch'](function(){_0x34215e();});}else{_0x34215e();}});});}function getTags(_0xa90d71,_0x1672c0,_0x4fb812,_0x3c3576,_0x34bd1c,_0x2d24c7){return function(_0x2b8562){return new Promise(function(_0x357cac,_0x4d1440){var _0x47c6d8=[];var _0x45f3c3=_0x3c3576[_0xac4a('0x49')];if(_0x45f3c3&&_0x45f3c3[_0xac4a('0x1c')]>0x0){_0x47c6d8=_[_0xac4a('0x4a')](_0x45f3c3,_0xac4a('0x38'));}if(_0x47c6d8[_0xac4a('0x1c')]>0x0){return manageTags(_0xa90d71,_0x47c6d8,_0x1672c0,_0x4fb812,_0x2b8562,_0x34bd1c,_0x2d24c7)[_0xac4a('0xc')](function(){_0x357cac(_0x2b8562);});}else{_0x357cac(_0x2b8562);}});};}function emit(_0x2988d7,_0x44c60b,_0x295f21){var _0x278c09='%26sysparm_record_target%3Dincident'+'%26sysparm_record_row%3D1%26sysparm_record_rows%3D39'+_0xac4a('0x4b')+_0xac4a('0x4c');var _0x2954fc={'uri':_0x2988d7+_0xac4a('0x4d')+_0x295f21+_0x278c09};io['to'](util[_0xac4a('0x4e')](_0xac4a('0x4f'),_0x44c60b))[_0xac4a('0x50')](_0xac4a('0x51'),_0x2954fc);}exports['cs']=function(_0x453d62,_0x2a5acc,_0xb09b89,_0xb12cc5,_0x5f0173,_0x13c854,_0xc74ce8,_0x26bd31){var _0x231932={};var _0x513976={'user':_0x13c854[_0xac4a('0x52')],'pass':_0x13c854['password']};var _0xab4305=_0xac4a('0x53');var _0x499abc='sysparm_display_value=true';_0x13c854[_0xac4a('0x54')]=intUtil[_0xac4a('0x55')](_0x13c854[_0xac4a('0x54')]);_0x13c854['serverUrl']=intUtil[_0xac4a('0x55')](_0x13c854['serverUrl']);var _0x114b11=util['format']('%s/api/now/table/',_0x13c854[_0xac4a('0x54')]);_0x231932['userEmail']=!_[_0xac4a('0x56')](_0xb12cc5)?_0xb12cc5['email']:null;_0x231932[_0xac4a('0x20')]=_0x13c854[_0xac4a('0x57')];_0x231932['endUserNumber']=_0x26bd31[_0xac4a('0x31')]()==='outbound'?_0x2a5acc[_0xac4a('0x58')]:_0x2a5acc[_0xac4a('0x59')];_0x231932['callDirection']=_0x26bd31===_0xac4a('0x5a')||_0x26bd31==='unmanaged'?'queue':_0xac4a('0x3a');var _0x4e3129=util[_0xac4a('0x4e')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x13c854['serverUrl'],_0x2a5acc[_0xac4a('0x5b')],md5(_0x2a5acc[_0xac4a('0x5b')]));if(_0x5f0173&&_0x5f0173[_0xac4a('0x5c')]){logger['info']('[QUEUE]',_0xac4a('0x5d'));_0x2a5acc[_0xac4a('0x5e')]=_0x4e3129;}else if(_0xc74ce8&&_0xc74ce8['recordingFormat']&&_0xc74ce8['recordingFormat']!==_0xac4a('0x5f')){logger[_0xac4a('0x15')](_0xac4a('0x60'),_0xac4a('0x5d'));_0x2a5acc[_0xac4a('0x5e')]=_0x4e3129;}else{_0x2a5acc[_0xac4a('0x5e')]='';}return getAdminUser(_0x26bd31,_0x513976,_0x231932,_0x114b11,_0x499abc,_0xab4305)[_0xac4a('0xc')](getUser(_0x26bd31,_0x513976,_0x114b11,_0x499abc,_0xab4305))[_0xac4a('0xc')](getEndUser(_0x26bd31,_0x513976,_0x114b11,_0x499abc,_0xab4305))[_0xac4a('0xc')](getTicket(_0x26bd31,_0x513976,_0x114b11,_0xb09b89,_0x2a5acc,_0x499abc))['then'](function(_0x1201e8){logger[_0xac4a('0x15')](util[_0xac4a('0x4e')]('The\x20ticket\x20ID\x20is:\x20%s',_0x1201e8[_0xac4a('0x40')]));logger[_0xac4a('0x15')](util[_0xac4a('0x4e')](_0xac4a('0x61'),_0x26bd31));if(_0x26bd31!==_0xac4a('0x62')){logger['info']('['+[_0x26bd31[_0xac4a('0x10')]()]+']',_0xac4a('0x63'));emit(_0x13c854[_0xac4a('0x54')],_0xb12cc5[_0xac4a('0x38')],_0x1201e8[_0xac4a('0x40')]);}})[_0xac4a('0x12')](function(_0xd7bdd6){logger['error']('['+[_0x26bd31[_0xac4a('0x10')]()]+_0xac4a('0x64'),util[_0xac4a('0x65')](_0xd7bdd6,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x1c7c=['sysparm_display_value=true','remoteUri','stripTrailingSlash','serverUrl','%s/api/now/table/','isNil','email','destcalleridnum','calleridnum','queue','unmanaged','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','recordingURL','recordingFormat','none','Recording\x20is\x20enabled!','The\x20ticket\x20ID\x20is:\x20%s','call\x20direction:\x20%s','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','inspect','lodash','bluebird','request-promise','util','ioredis','../../../../config/environment','../../../../config/logger','servicenow','redis','defaults','localhost','socket.io-emitter','GET','sys_user?sysparm_query=user_name%3Dadmin','result','length','sys_id','info','toUpperCase','],\x20getAdminUser\x20crm','catch','error','message','],\x20getUser\x20input\x20crm','validateEmail','userEmail','sys_user?sysparm_query=email%3D','then','active','userId','adminId','adminEmail','],\x20getUser\x20crm',']\x20using\x20admin\x20profile','POST','sys_user?','endUserNumber','true','],\x20EndUser\x20schema','],\x20getEndUser\x20input\x20crm','sys_user?sysparm_query=phone%3D','endUserId','forEach','includes','string','picklist','type','nameField','customField','toLowerCase','content','idField','toString','variable','variableName','Variable',']\x20getTicket\x20input\x20crm','outbound','assign','getString','Subjects','Descriptions','Fields',']\x20POST\x20incident\x20entity\x20schema','ticketId','ticketNumber','number','label','?sysparm_query=name%3D','label_entry','incident','Incident','Incident\x20-\x20','push','all','Tags','map','name','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','emit','username','password','sysparm_limit=1'];(function(_0x504603,_0x40d00c){var _0x3e411f=function(_0x2186d1){while(--_0x2186d1){_0x504603['push'](_0x504603['shift']());}};_0x3e411f(++_0x40d00c);}(_0x1c7c,0x164));var _0xc1c7=function(_0x2484d4,_0x288ec7){_0x2484d4=_0x2484d4-0x0;var _0x1f5814=_0x1c7c[_0x2484d4];return _0x1f5814;};'use strict';var _=require(_0xc1c7('0x0'));var Promise=require(_0xc1c7('0x1'));var rp=require(_0xc1c7('0x2'));var util=require(_0xc1c7('0x3'));var md5=require('md5');var Redis=require(_0xc1c7('0x4'));var intUtil=require('./util');var config=require(_0xc1c7('0x5'));var logger=require(_0xc1c7('0x6'))(_0xc1c7('0x7'));config[_0xc1c7('0x8')]=_[_0xc1c7('0x9')](config[_0xc1c7('0x8')],{'host':_0xc1c7('0xa'),'port':0x18eb});var io=require(_0xc1c7('0xb'))(new Redis(config[_0xc1c7('0x8')]));function getAdminUser(_0x3b3e9c,_0x434a35,_0x11c7ef,_0x92e892,_0x4baa32,_0x339649){return new Promise(function(_0x301abf,_0x25a669){var _0x4df577={'method':_0xc1c7('0xc'),'uri':_0x92e892+_0xc1c7('0xd')+'&'+_0x4baa32+'&'+_0x339649,'auth':_0x434a35,'json':!![]};return rp(_0x4df577)['then'](function(_0x3f4fa5){if(_0x3f4fa5[_0xc1c7('0xe')][_0xc1c7('0xf')]>0x0){_0x11c7ef['adminId']=_0x3f4fa5[_0xc1c7('0xe')][0x0][_0xc1c7('0x10')];}logger[_0xc1c7('0x11')]('['+[_0x3b3e9c[_0xc1c7('0x12')]()]+_0xc1c7('0x13'),_0x11c7ef);_0x301abf(_0x11c7ef);})[_0xc1c7('0x14')](function(_0x40c313){logger[_0xc1c7('0x15')]('['+[_0x3b3e9c[_0xc1c7('0x12')]()]+']',_0x40c313[_0xc1c7('0x16')]);_0x25a669(_0x40c313[_0xc1c7('0x16')]);});});}function getUser(_0x34d392,_0x49576d,_0x3e1f0e,_0x335600,_0x21911c){return function(_0x555b59){logger[_0xc1c7('0x11')]('['+[_0x34d392[_0xc1c7('0x12')]()]+_0xc1c7('0x17'),_0x555b59);return new Promise(function(_0x39ac54,_0x20439e){if(intUtil[_0xc1c7('0x18')](_0x555b59[_0xc1c7('0x19')])){var _0x2e93e5={'method':'GET','uri':_0x3e1f0e+_0xc1c7('0x1a')+_0x555b59[_0xc1c7('0x19')]+'&'+_0x335600+'&'+_0x21911c,'auth':_0x49576d,'json':!![]};logger[_0xc1c7('0x11')]('['+[_0x34d392[_0xc1c7('0x12')]()]+'],\x20getUser\x20rp\x20obj',_0x2e93e5);return rp(_0x2e93e5)[_0xc1c7('0x1b')](function(_0x4d6171){logger[_0xc1c7('0x11')]('['+[_0x34d392[_0xc1c7('0x12')]()]+'],\x20getUser\x20entity',_0x4d6171);if(_0x4d6171['result'][_0xc1c7('0xf')]>0x0&&String(_0x4d6171[_0xc1c7('0xe')][0x0][_0xc1c7('0x1c')])==='true'){_0x555b59[_0xc1c7('0x1d')]=_0x4d6171[_0xc1c7('0xe')][0x0][_0xc1c7('0x10')];}else{_0x555b59[_0xc1c7('0x1d')]=_0x555b59[_0xc1c7('0x1e')];_0x555b59[_0xc1c7('0x19')]=_0x555b59[_0xc1c7('0x1f')];}logger[_0xc1c7('0x11')]('['+[_0x34d392[_0xc1c7('0x12')]()]+_0xc1c7('0x20'),_0x555b59);_0x39ac54(_0x555b59);})[_0xc1c7('0x14')](function(_0x363fbc){logger[_0xc1c7('0x15')]('['+[_0x34d392[_0xc1c7('0x12')]()]+']',_0x363fbc[_0xc1c7('0x16')]);_0x20439e(_0x363fbc[_0xc1c7('0x16')]);});}else{logger['info']('['+[_0x34d392[_0xc1c7('0x12')]()]+_0xc1c7('0x21'));_0x555b59['userId']=_0x555b59['adminId'];_0x555b59[_0xc1c7('0x19')]=_0x555b59['adminEmail'];_0x39ac54(_0x555b59);}});};}function createEndUser(_0x544fbb,_0x541f12,_0x1b873c,_0x46d045,_0x243450){logger[_0xc1c7('0x11')]('['+[_0x544fbb['toUpperCase']()]+'],\x20createEndUser\x20input\x20crm',_0x1b873c);return new Promise(function(_0x1b6f97,_0x4275f9){var _0x9a0ab3={'method':_0xc1c7('0x22'),'uri':_0x46d045+_0xc1c7('0x23')+_0x243450,'body':{'user_name':_0x1b873c['endUserNumber'],'roles':'user','first_name':_0x1b873c[_0xc1c7('0x24')],'active':_0xc1c7('0x25'),'date_format':'System','phone':_0x1b873c[_0xc1c7('0x24')]},'auth':_0x541f12,'json':!![]};return rp(_0x9a0ab3)[_0xc1c7('0x1b')](function(_0x39b68c){logger[_0xc1c7('0x11')]('['+[_0x544fbb[_0xc1c7('0x12')]()]+_0xc1c7('0x26'),_0x39b68c[_0xc1c7('0xe')]);_0x1b873c['endUserId']=_0x39b68c[_0xc1c7('0xe')][_0xc1c7('0x10')];_0x1b6f97(_0x1b873c);})[_0xc1c7('0x14')](function(_0x3676ce){logger[_0xc1c7('0x15')]('['+[_0x544fbb[_0xc1c7('0x12')]()]+']',_0x3676ce[_0xc1c7('0x16')]);_0x4275f9(_0x3676ce[_0xc1c7('0x16')]);});});}function getEndUser(_0x2d58b0,_0x546eb9,_0x5ba7c1,_0xc58e74,_0x3bd89a){return function(_0x263900){logger[_0xc1c7('0x11')]('['+[_0x2d58b0[_0xc1c7('0x12')]()]+_0xc1c7('0x27'),_0x263900);return new Promise(function(_0x1fc174,_0x2267d5){var _0x3bd3b0={'method':_0xc1c7('0xc'),'uri':_0x5ba7c1+_0xc1c7('0x28')+_0x263900[_0xc1c7('0x24')]+'&'+_0xc58e74+'&'+_0x3bd89a,'auth':_0x546eb9,'json':!![]};return rp(_0x3bd3b0)[_0xc1c7('0x1b')](function(_0x3c57d3){if(_0x3c57d3[_0xc1c7('0xe')][_0xc1c7('0xf')]>0x0){_0x263900[_0xc1c7('0x29')]=_0x3c57d3[_0xc1c7('0xe')][0x0][_0xc1c7('0x10')];logger[_0xc1c7('0x11')]('['+[_0x2d58b0[_0xc1c7('0x12')]()]+'],\x20getEndUser\x20crm',_0x263900);_0x1fc174(_0x263900);}else{return createEndUser(_0x2d58b0,_0x546eb9,_0x263900,_0x5ba7c1,_0xc58e74)['then'](function(_0x49e38f){logger[_0xc1c7('0x11')]('['+[_0x2d58b0['toUpperCase']()]+'],\x20createEndUser\x20crm',_0x49e38f);_0x1fc174(_0x49e38f);});}})[_0xc1c7('0x14')](function(_0x24ceb4){logger[_0xc1c7('0x15')]('['+[_0x2d58b0[_0xc1c7('0x12')]()]+']',_0x24ceb4['message']);_0x2267d5(_0x24ceb4[_0xc1c7('0x16')]);});});};}function getCustomFields(_0x25e005,_0x32e9fd){var _0x3e5a61={};if(_0x25e005[_0xc1c7('0xf')]>0x0){_[_0xc1c7('0x2a')](_0x25e005,function(_0x3d9d1d){if(_[_0xc1c7('0x2b')]([_0xc1c7('0x2c'),_0xc1c7('0x2d')],_0x3d9d1d[_0xc1c7('0x2e')])&&_0x3d9d1d[_0xc1c7('0x2f')]&&!_0x3d9d1d[_0xc1c7('0x30')]){_0x3e5a61[_0x3d9d1d['nameField'][_0xc1c7('0x31')]()]=_0x3d9d1d[_0xc1c7('0x32')]['toString']();}else if(_[_0xc1c7('0x2b')]([_0xc1c7('0x2c'),_0xc1c7('0x2d')],_0x3d9d1d[_0xc1c7('0x2e')])&&_0x3d9d1d[_0xc1c7('0x33')]&&_0x3d9d1d[_0xc1c7('0x30')]){_0x3e5a61[_0x3d9d1d[_0xc1c7('0x33')][_0xc1c7('0x31')]()]=_0x3d9d1d[_0xc1c7('0x32')][_0xc1c7('0x34')]();}else if(_0x3d9d1d['type']===_0xc1c7('0x35')&&_0x3d9d1d[_0xc1c7('0x36')]&&_0x3d9d1d['idField']&&_0x3d9d1d['customField']){_0x3e5a61[_0x3d9d1d[_0xc1c7('0x33')][_0xc1c7('0x31')]()]=_0x32e9fd[_0x3d9d1d[_0xc1c7('0x36')]][_0xc1c7('0x34')]();}else if(_0x3d9d1d[_0xc1c7('0x2e')]==='customVariable'&&_0x3d9d1d[_0xc1c7('0x37')]&&_0x3d9d1d[_0xc1c7('0x37')]['name']&&_0x3d9d1d['idField']&&_0x3d9d1d['customField']){_0x3e5a61[_0x3d9d1d[_0xc1c7('0x33')][_0xc1c7('0x31')]()]=_0x32e9fd[_0x3d9d1d[_0xc1c7('0x37')]['name'][_0xc1c7('0x31')]()][_0xc1c7('0x34')]();}});}return _0x3e5a61;}function getTicket(_0x5a7f68,_0x1b869d,_0xce8ab9,_0x32e38e,_0x13d412,_0xf8b797){return function(_0x45bf42){logger[_0xc1c7('0x11')]('['+[_0x5a7f68[_0xc1c7('0x12')]()]+_0xc1c7('0x38'),_0x45bf42);return new Promise(function(_0x3ec5de,_0xa49f73){var _0x13c275=_0x5a7f68[_0xc1c7('0x31')]()===_0xc1c7('0x39')?_0x45bf42[_0xc1c7('0x1d')]:_0x45bf42[_0xc1c7('0x29')];var _0x2967b7={'method':_0xc1c7('0x22'),'uri':_0xce8ab9+'incident'+'?'+_0xf8b797,'body':Object[_0xc1c7('0x3a')]({},{'active':'true','caller_id':_0x13c275,'assigned_to':_0x45bf42[_0xc1c7('0x1d')],'short_description':intUtil[_0xc1c7('0x3b')](_0x32e38e[_0xc1c7('0x3c')],_0x13d412,'\x20'),'description':intUtil['getString'](_0x32e38e[_0xc1c7('0x3d')],_0x13d412,'\x0a')},getCustomFields(_0x32e38e[_0xc1c7('0x3e')],_0x13d412)),'auth':_0x1b869d,'json':!![]};return rp(_0x2967b7)['then'](function(_0x531b04){logger['info']('['+[_0x5a7f68[_0xc1c7('0x12')]()]+_0xc1c7('0x3f'),_0x531b04['result']);_0x45bf42[_0xc1c7('0x40')]=_0x531b04[_0xc1c7('0xe')][_0xc1c7('0x10')];_0x45bf42[_0xc1c7('0x41')]=_0x531b04[_0xc1c7('0xe')][_0xc1c7('0x42')];logger['info']('['+[_0x5a7f68[_0xc1c7('0x12')]()]+']\x20getTicket\x20crm',_0x45bf42);_0x3ec5de(_0x45bf42);})[_0xc1c7('0x14')](function(_0x456ac1){logger[_0xc1c7('0x15')]('['+[_0x5a7f68['toUpperCase']()]+']',_0x456ac1[_0xc1c7('0x16')]);_0xa49f73(_0x456ac1[_0xc1c7('0x16')]);});});};}function createRemoteTag(_0x260fc1,_0xf88aa,_0x1679c5,_0x45dfa2){return new Promise(function(_0x1dc39f,_0x3eb3a5){var _0x5725af={'method':_0xc1c7('0x22'),'uri':_0x1679c5+_0xc1c7('0x43')+'?'+_0x45dfa2,'body':{'short_description':_0x260fc1,'global':!![],'active':!![],'name':_0x260fc1},'auth':_0xf88aa,'json':!![]};return rp(_0x5725af)[_0xc1c7('0x1b')](function(_0x575fc5){var _0x5b8ed4=_0x575fc5[_0xc1c7('0xe')][_0xc1c7('0x10')];_0x1dc39f(_0x5b8ed4);});});}function getRemoteTag(_0x4e8c5d,_0x519701,_0x1c636c,_0x48304a,_0x3e6fe3){return new Promise(function(_0x4b9d7c,_0x1b4766){var _0x43dad8={'method':_0xc1c7('0xc'),'uri':_0x1c636c+_0xc1c7('0x43')+_0xc1c7('0x44')+_0x4e8c5d+'&'+_0x48304a,'auth':_0x519701,'json':!![]};return rp(_0x43dad8)['then'](function(_0x11c116){if(_0x11c116[_0xc1c7('0xe')][_0xc1c7('0xf')]>0x0){var _0x526117=_0x11c116[_0xc1c7('0xe')][0x0]['sys_id'];_0x4b9d7c(_0x526117);}else{return createRemoteTag(_0x4e8c5d,_0x519701,_0x1c636c,_0x48304a)[_0xc1c7('0x1b')](function(_0x528986){_0x4b9d7c(_0x528986);});}});});}function assignTagToIncident(_0x39d3e2,_0x212d53,_0x314232,_0x3a94fb,_0x156d51){return new Promise(function(_0x54e2c4,_0x5405ad){var _0x5cc303={'method':_0xc1c7('0x22'),'uri':_0x314232+_0xc1c7('0x45')+'?'+_0x156d51,'body':{'label':_0x39d3e2,'table':_0xc1c7('0x46'),'id_type':_0xc1c7('0x47'),'table_key':_0x3a94fb[_0xc1c7('0x40')],'title':_0xc1c7('0x48')+_0x3a94fb['ticketNumber'],'id_display':_0x3a94fb[_0xc1c7('0x41')]},'auth':_0x212d53,'json':!![]};return rp(_0x5cc303)[_0xc1c7('0x1b')](function(_0x1c010a){_0x54e2c4();})[_0xc1c7('0x14')](function(){_0x54e2c4();});});}function manageTags(_0x5f4f7a,_0x2e4673,_0x19a4d7,_0x2a0bb3,_0x5cb5e5,_0x4624f8,_0xb842a5){return new Promise(function(_0x42c3bd,_0x32a435){var _0x58b08b=[];_0x2e4673['forEach'](function(_0x34aa95){_0x58b08b[_0xc1c7('0x49')](getRemoteTag(_0x34aa95,_0x19a4d7,_0x2a0bb3,_0x4624f8,_0xb842a5));});return Promise['all'](_0x58b08b)[_0xc1c7('0x1b')](function(_0x20ef90){if(_0x20ef90['length']){logger[_0xc1c7('0x11')]('['+[_0x5f4f7a[_0xc1c7('0x12')]()]+']\x20arrayPromises:\x20IDs\x20in\x20table\x20label',_0x20ef90);var _0x6b9337=[];_0x20ef90[_0xc1c7('0x2a')](function(_0x374fa4){_0x6b9337[_0xc1c7('0x49')](assignTagToIncident(_0x374fa4,_0x19a4d7,_0x2a0bb3,_0x5cb5e5,_0x4624f8));});return Promise[_0xc1c7('0x4a')](_0x6b9337)[_0xc1c7('0x1b')](function(){_0x42c3bd();})[_0xc1c7('0x14')](function(){_0x42c3bd();});}else{_0x42c3bd();}});});}function getTags(_0x33104e,_0x208bc1,_0x31fb14,_0x13a4f5,_0x167444,_0x206afd){return function(_0x3c9ffe){return new Promise(function(_0x342fc8,_0x8b733){var _0x404727=[];var _0x26536b=_0x13a4f5[_0xc1c7('0x4b')];if(_0x26536b&&_0x26536b[_0xc1c7('0xf')]>0x0){_0x404727=_[_0xc1c7('0x4c')](_0x26536b,_0xc1c7('0x4d'));}if(_0x404727[_0xc1c7('0xf')]>0x0){return manageTags(_0x33104e,_0x404727,_0x208bc1,_0x31fb14,_0x3c9ffe,_0x167444,_0x206afd)[_0xc1c7('0x1b')](function(){_0x342fc8(_0x3c9ffe);});}else{_0x342fc8(_0x3c9ffe);}});};}function emit(_0x1ff872,_0x515887,_0x1949f8){var _0x1448d8='%26sysparm_record_target%3Dincident'+_0xc1c7('0x4e')+_0xc1c7('0x4f')+_0xc1c7('0x50');var _0x3b3d50={'uri':_0x1ff872+_0xc1c7('0x51')+_0x1949f8+_0x1448d8};io['to'](util[_0xc1c7('0x52')](_0xc1c7('0x53'),_0x515887))[_0xc1c7('0x54')]('trigger:browser:url',_0x3b3d50);}exports['cs']=function(_0xbbd4e3,_0x20cd61,_0x268a41,_0x29e4fa,_0x283a05,_0x9afa38,_0x3e48b6,_0xa00af6){var _0x4b0086={};var _0x378f7f={'user':_0x9afa38[_0xc1c7('0x55')],'pass':_0x9afa38[_0xc1c7('0x56')]};var _0x4225ce=_0xc1c7('0x57');var _0x2ef077=_0xc1c7('0x58');_0x9afa38[_0xc1c7('0x59')]=intUtil[_0xc1c7('0x5a')](_0x9afa38[_0xc1c7('0x59')]);_0x9afa38[_0xc1c7('0x5b')]=intUtil[_0xc1c7('0x5a')](_0x9afa38['serverUrl']);var _0x5e0103=util[_0xc1c7('0x52')](_0xc1c7('0x5c'),_0x9afa38[_0xc1c7('0x59')]);_0x4b0086[_0xc1c7('0x19')]=!_[_0xc1c7('0x5d')](_0x29e4fa)?_0x29e4fa[_0xc1c7('0x5e')]:null;_0x4b0086[_0xc1c7('0x1f')]=_0x9afa38[_0xc1c7('0x5e')];_0x4b0086[_0xc1c7('0x24')]=_0xa00af6[_0xc1c7('0x31')]()===_0xc1c7('0x39')?_0x20cd61[_0xc1c7('0x5f')]:_0x20cd61[_0xc1c7('0x60')];_0x4b0086['callDirection']=_0xa00af6===_0xc1c7('0x61')||_0xa00af6===_0xc1c7('0x62')?_0xc1c7('0x61'):'outbound';var _0x4de022=util['format'](_0xc1c7('0x63'),_0x9afa38[_0xc1c7('0x5b')],_0x20cd61['uniqueid'],md5(_0x20cd61[_0xc1c7('0x64')]));if(_0x283a05&&_0x283a05[_0xc1c7('0x65')]){logger['info']('[QUEUE]','Recording\x20is\x20enabled!');_0x20cd61[_0xc1c7('0x66')]=_0x4de022;}else if(_0x3e48b6&&_0x3e48b6['recordingFormat']&&_0x3e48b6[_0xc1c7('0x67')]!==_0xc1c7('0x68')){logger[_0xc1c7('0x11')]('[OUTBOUND]',_0xc1c7('0x69'));_0x20cd61['recordingURL']=_0x4de022;}else{_0x20cd61[_0xc1c7('0x66')]='';}return getAdminUser(_0xa00af6,_0x378f7f,_0x4b0086,_0x5e0103,_0x2ef077,_0x4225ce)[_0xc1c7('0x1b')](getUser(_0xa00af6,_0x378f7f,_0x5e0103,_0x2ef077,_0x4225ce))['then'](getEndUser(_0xa00af6,_0x378f7f,_0x5e0103,_0x2ef077,_0x4225ce))[_0xc1c7('0x1b')](getTicket(_0xa00af6,_0x378f7f,_0x5e0103,_0x268a41,_0x20cd61,_0x2ef077))[_0xc1c7('0x1b')](function(_0x1510cc){logger[_0xc1c7('0x11')](util[_0xc1c7('0x52')](_0xc1c7('0x6a'),_0x1510cc[_0xc1c7('0x40')]));logger[_0xc1c7('0x11')](util[_0xc1c7('0x52')](_0xc1c7('0x6b'),_0xa00af6));if(_0xa00af6!=='unmanaged'){logger[_0xc1c7('0x11')]('['+[_0xa00af6[_0xc1c7('0x12')]()]+']',_0xc1c7('0x6c'));emit(_0x9afa38[_0xc1c7('0x59')],_0x29e4fa['name'],_0x1510cc[_0xc1c7('0x40')]);}})[_0xc1c7('0x14')](function(_0x47d2b0){logger['error']('['+[_0xa00af6[_0xc1c7('0x12')]()]+_0xc1c7('0x6d'),util[_0xc1c7('0x6e')](_0x47d2b0,{'showHidden':!![],'depth':null}));});};
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