Built motion from commit (unavailable).|2.5.21
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
index 1193cfa..58386b4 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x6343=['getString','Descriptions','Fields',']\x20POST\x20incident\x20entity\x20schema','ticketNumber','number',']\x20getTicket\x20crm','label','?sysparm_query=name%3D','label_entry','Incident\x20-\x20','all',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','push','%26sysparm_record_target%3Dincident','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','emit','trigger:browser:url','username','password','sysparm_limit=1','sysparm_display_value=true','remoteUri','stripTrailingSlash','serverUrl','isNil','email','destcalleridnum','calleridnum','callDirection','queue','unmanaged','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','recordingFormat','none','[OUTBOUND]','ticketId','call\x20direction:\x20%s',']\x20Error\x20running\x20ServiceNow\x20integration','request-promise','util','../../../../config/logger','servicenow','defaults','redis','socket.io-emitter','sys_user?sysparm_query=user_name%3Dadmin','then','result','length','adminId','sys_id','info','toUpperCase','],\x20getAdminUser\x20crm','catch','error','message','userEmail','GET','sys_user?sysparm_query=email%3D','],\x20getUser\x20rp\x20obj','],\x20getUser\x20entity','active','userId','adminEmail','],\x20getUser\x20crm','POST','sys_user?','endUserNumber','user','true','System','],\x20EndUser\x20schema','endUserId','],\x20getEndUser\x20input\x20crm','sys_user?sysparm_query=phone%3D','],\x20getEndUser\x20crm','forEach','includes','string','picklist','customField','toString','idField','toLowerCase','type','variable','variableName','customVariable','Variable','name',']\x20getTicket\x20input\x20crm','incident','assign'];(function(_0xfaa01b,_0x1a87f9){var _0x564e25=function(_0x2c489a){while(--_0x2c489a){_0xfaa01b['push'](_0xfaa01b['shift']());}};_0x564e25(++_0x1a87f9);}(_0x6343,0x168));var _0x3634=function(_0x4bb97d,_0x28c1ae){_0x4bb97d=_0x4bb97d-0x0;var _0x58705e=_0x6343[_0x4bb97d];return _0x58705e;};'use strict';var _=require('lodash');var Promise=require('bluebird');var rp=require(_0x3634('0x0'));var util=require(_0x3634('0x1'));var md5=require('md5');var Redis=require('ioredis');var intUtil=require('./util');var config=require('../../../../config/environment');var logger=require(_0x3634('0x2'))(_0x3634('0x3'));config['redis']=_[_0x3634('0x4')](config[_0x3634('0x5')],{'host':'localhost','port':0x18eb});var io=require(_0x3634('0x6'))(new Redis(config[_0x3634('0x5')]));function getAdminUser(_0x4e6d71,_0x5affba,_0x19170a,_0x1bcdb2,_0xfac918,_0x3c813b){return new Promise(function(_0x2e8e8b,_0x43f681){var _0x5e907a={'method':'GET','uri':_0x1bcdb2+_0x3634('0x7')+'&'+_0xfac918+'&'+_0x3c813b,'auth':_0x5affba,'json':!![]};return rp(_0x5e907a)[_0x3634('0x8')](function(_0x4d7e0c){if(_0x4d7e0c[_0x3634('0x9')][_0x3634('0xa')]>0x0){_0x19170a[_0x3634('0xb')]=_0x4d7e0c[_0x3634('0x9')][0x0][_0x3634('0xc')];}logger[_0x3634('0xd')]('['+[_0x4e6d71[_0x3634('0xe')]()]+_0x3634('0xf'),_0x19170a);_0x2e8e8b(_0x19170a);})[_0x3634('0x10')](function(_0x36f54b){logger[_0x3634('0x11')]('['+[_0x4e6d71[_0x3634('0xe')]()]+']',_0x36f54b[_0x3634('0x12')]);_0x43f681(_0x36f54b[_0x3634('0x12')]);});});}function getUser(_0x5a5063,_0x167247,_0x48787f,_0x69609d,_0x18285c){return function(_0x2fc628){logger[_0x3634('0xd')]('['+[_0x5a5063[_0x3634('0xe')]()]+'],\x20getUser\x20input\x20crm',_0x2fc628);return new Promise(function(_0x3121a3,_0x4b8ec8){if(intUtil['validateEmail'](_0x2fc628[_0x3634('0x13')])){var _0x4b2115={'method':_0x3634('0x14'),'uri':_0x48787f+_0x3634('0x15')+_0x2fc628[_0x3634('0x13')]+'&'+_0x69609d+'&'+_0x18285c,'auth':_0x167247,'json':!![]};logger['info']('['+[_0x5a5063[_0x3634('0xe')]()]+_0x3634('0x16'),_0x4b2115);return rp(_0x4b2115)['then'](function(_0xeb9231){logger['info']('['+[_0x5a5063[_0x3634('0xe')]()]+_0x3634('0x17'),_0xeb9231);if(_0xeb9231['result'][_0x3634('0xa')]>0x0&&String(_0xeb9231[_0x3634('0x9')][0x0][_0x3634('0x18')])==='true'){_0x2fc628[_0x3634('0x19')]=_0xeb9231[_0x3634('0x9')][0x0]['sys_id'];}else{_0x2fc628[_0x3634('0x19')]=_0x2fc628['adminId'];_0x2fc628['userEmail']=_0x2fc628[_0x3634('0x1a')];}logger[_0x3634('0xd')]('['+[_0x5a5063['toUpperCase']()]+_0x3634('0x1b'),_0x2fc628);_0x3121a3(_0x2fc628);})[_0x3634('0x10')](function(_0x17db44){logger[_0x3634('0x11')]('['+[_0x5a5063[_0x3634('0xe')]()]+']',_0x17db44[_0x3634('0x12')]);_0x4b8ec8(_0x17db44[_0x3634('0x12')]);});}else{logger[_0x3634('0xd')]('['+[_0x5a5063[_0x3634('0xe')]()]+']\x20using\x20admin\x20profile');_0x2fc628[_0x3634('0x19')]=_0x2fc628['adminId'];_0x2fc628['userEmail']=_0x2fc628['adminEmail'];_0x3121a3(_0x2fc628);}});};}function createEndUser(_0x7a35c4,_0x576977,_0x3bf28b,_0x12b80e,_0x49804f){logger['info']('['+[_0x7a35c4[_0x3634('0xe')]()]+'],\x20createEndUser\x20input\x20crm',_0x3bf28b);return new Promise(function(_0x281504,_0x5d273c){var _0x1e04cc={'method':_0x3634('0x1c'),'uri':_0x12b80e+_0x3634('0x1d')+_0x49804f,'body':{'user_name':_0x3bf28b[_0x3634('0x1e')],'roles':_0x3634('0x1f'),'first_name':_0x3bf28b[_0x3634('0x1e')],'active':_0x3634('0x20'),'date_format':_0x3634('0x21'),'phone':_0x3bf28b['endUserNumber']},'auth':_0x576977,'json':!![]};return rp(_0x1e04cc)['then'](function(_0x4d26b4){logger[_0x3634('0xd')]('['+[_0x7a35c4['toUpperCase']()]+_0x3634('0x22'),_0x4d26b4[_0x3634('0x9')]);_0x3bf28b[_0x3634('0x23')]=_0x4d26b4[_0x3634('0x9')][_0x3634('0xc')];_0x281504(_0x3bf28b);})[_0x3634('0x10')](function(_0x5e7afb){logger[_0x3634('0x11')]('['+[_0x7a35c4[_0x3634('0xe')]()]+']',_0x5e7afb[_0x3634('0x12')]);_0x5d273c(_0x5e7afb[_0x3634('0x12')]);});});}function getEndUser(_0x424825,_0x5980fd,_0x455fba,_0x464ab0,_0xff159){return function(_0x598c7e){logger[_0x3634('0xd')]('['+[_0x424825[_0x3634('0xe')]()]+_0x3634('0x24'),_0x598c7e);return new Promise(function(_0x359b07,_0x53e0f6){var _0x149840={'method':_0x3634('0x14'),'uri':_0x455fba+_0x3634('0x25')+_0x598c7e['endUserNumber']+'&'+_0x464ab0+'&'+_0xff159,'auth':_0x5980fd,'json':!![]};return rp(_0x149840)['then'](function(_0x55b8d8){if(_0x55b8d8[_0x3634('0x9')][_0x3634('0xa')]>0x0){_0x598c7e['endUserId']=_0x55b8d8[_0x3634('0x9')][0x0][_0x3634('0xc')];logger[_0x3634('0xd')]('['+[_0x424825[_0x3634('0xe')]()]+_0x3634('0x26'),_0x598c7e);_0x359b07(_0x598c7e);}else{return createEndUser(_0x424825,_0x5980fd,_0x598c7e,_0x455fba,_0x464ab0)[_0x3634('0x8')](function(_0x431619){logger['info']('['+[_0x424825[_0x3634('0xe')]()]+'],\x20createEndUser\x20crm',_0x431619);_0x359b07(_0x431619);});}})[_0x3634('0x10')](function(_0x3ae966){logger[_0x3634('0x11')]('['+[_0x424825[_0x3634('0xe')]()]+']',_0x3ae966[_0x3634('0x12')]);_0x53e0f6(_0x3ae966['message']);});});};}function getCustomFields(_0x10ff70,_0x33af29){var _0x32d112={};if(_0x10ff70[_0x3634('0xa')]>0x0){_[_0x3634('0x27')](_0x10ff70,function(_0x17714e){if(_[_0x3634('0x28')]([_0x3634('0x29'),_0x3634('0x2a')],_0x17714e['type'])&&_0x17714e['nameField']&&!_0x17714e[_0x3634('0x2b')]){_0x32d112[_0x17714e['nameField']['toLowerCase']()]=_0x17714e['content'][_0x3634('0x2c')]();}else if(_['includes']([_0x3634('0x29'),_0x3634('0x2a')],_0x17714e['type'])&&_0x17714e['idField']&&_0x17714e['customField']){_0x32d112[_0x17714e[_0x3634('0x2d')][_0x3634('0x2e')]()]=_0x17714e['content'][_0x3634('0x2c')]();}else if(_0x17714e[_0x3634('0x2f')]===_0x3634('0x30')&&_0x17714e[_0x3634('0x31')]&&_0x17714e[_0x3634('0x2d')]&&_0x17714e['customField']){_0x32d112[_0x17714e['idField'][_0x3634('0x2e')]()]=_0x33af29[_0x17714e[_0x3634('0x31')]][_0x3634('0x2c')]();}else if(_0x17714e[_0x3634('0x2f')]===_0x3634('0x32')&&_0x17714e[_0x3634('0x33')]&&_0x17714e['Variable'][_0x3634('0x34')]&&_0x17714e[_0x3634('0x2d')]&&_0x17714e[_0x3634('0x2b')]){_0x32d112[_0x17714e['idField']['toLowerCase']()]=_0x33af29[_0x17714e[_0x3634('0x33')][_0x3634('0x34')][_0x3634('0x2e')]()][_0x3634('0x2c')]();}});}return _0x32d112;}function getTicket(_0x96b117,_0x12e6ab,_0x3f513a,_0x38a75a,_0x52de40,_0xfb94f0){return function(_0x3401b8){logger[_0x3634('0xd')]('['+[_0x96b117[_0x3634('0xe')]()]+_0x3634('0x35'),_0x3401b8);return new Promise(function(_0x151654,_0x10e5e4){var _0x326b61=_0x96b117[_0x3634('0x2e')]()==='outbound'?_0x3401b8[_0x3634('0x19')]:_0x3401b8[_0x3634('0x23')];var _0x4a4a94={'method':_0x3634('0x1c'),'uri':_0x3f513a+_0x3634('0x36')+'?'+_0xfb94f0,'body':Object[_0x3634('0x37')]({},{'active':_0x3634('0x20'),'caller_id':_0x326b61,'assigned_to':_0x3401b8[_0x3634('0x19')],'short_description':intUtil[_0x3634('0x38')](_0x38a75a['Subjects'],_0x52de40,'\x20'),'description':intUtil[_0x3634('0x38')](_0x38a75a[_0x3634('0x39')],_0x52de40,'\x0a')},getCustomFields(_0x38a75a[_0x3634('0x3a')],_0x52de40)),'auth':_0x12e6ab,'json':!![]};return rp(_0x4a4a94)[_0x3634('0x8')](function(_0x2a1e51){logger['info']('['+[_0x96b117[_0x3634('0xe')]()]+_0x3634('0x3b'),_0x2a1e51['result']);_0x3401b8['ticketId']=_0x2a1e51[_0x3634('0x9')]['sys_id'];_0x3401b8[_0x3634('0x3c')]=_0x2a1e51[_0x3634('0x9')][_0x3634('0x3d')];logger[_0x3634('0xd')]('['+[_0x96b117['toUpperCase']()]+_0x3634('0x3e'),_0x3401b8);_0x151654(_0x3401b8);})[_0x3634('0x10')](function(_0x3d04ab){logger[_0x3634('0x11')]('['+[_0x96b117[_0x3634('0xe')]()]+']',_0x3d04ab[_0x3634('0x12')]);_0x10e5e4(_0x3d04ab[_0x3634('0x12')]);});});};}function createRemoteTag(_0xc83a28,_0x32bfe4,_0x320286,_0xcedbb6){return new Promise(function(_0x4265eb,_0x557438){var _0x32b48c={'method':_0x3634('0x1c'),'uri':_0x320286+_0x3634('0x3f')+'?'+_0xcedbb6,'body':{'short_description':_0xc83a28,'global':!![],'active':!![],'name':_0xc83a28},'auth':_0x32bfe4,'json':!![]};return rp(_0x32b48c)[_0x3634('0x8')](function(_0x752546){var _0x15f414=_0x752546[_0x3634('0x9')][_0x3634('0xc')];_0x4265eb(_0x15f414);});});}function getRemoteTag(_0x3a8308,_0x5f2287,_0x2bcb9e,_0x2ea4b0,_0x48d641){return new Promise(function(_0x31165c,_0x1be01b){var _0x53443e={'method':_0x3634('0x14'),'uri':_0x2bcb9e+_0x3634('0x3f')+_0x3634('0x40')+_0x3a8308+'&'+_0x2ea4b0,'auth':_0x5f2287,'json':!![]};return rp(_0x53443e)['then'](function(_0x2c16fa){if(_0x2c16fa['result'][_0x3634('0xa')]>0x0){var _0x51f2f8=_0x2c16fa[_0x3634('0x9')][0x0][_0x3634('0xc')];_0x31165c(_0x51f2f8);}else{return createRemoteTag(_0x3a8308,_0x5f2287,_0x2bcb9e,_0x2ea4b0)[_0x3634('0x8')](function(_0x5e3788){_0x31165c(_0x5e3788);});}});});}function assignTagToIncident(_0x2f2032,_0x2b72cd,_0x5df700,_0x2a2c92,_0xbc0017){return new Promise(function(_0x460773,_0x6781cb){var _0x589c0d={'method':_0x3634('0x1c'),'uri':_0x5df700+_0x3634('0x41')+'?'+_0xbc0017,'body':{'label':_0x2f2032,'table':'incident','id_type':'Incident','table_key':_0x2a2c92['ticketId'],'title':_0x3634('0x42')+_0x2a2c92['ticketNumber'],'id_display':_0x2a2c92[_0x3634('0x3c')]},'auth':_0x2b72cd,'json':!![]};return rp(_0x589c0d)[_0x3634('0x8')](function(_0x185b18){_0x460773();})['catch'](function(){_0x460773();});});}function manageTags(_0x1445a4,_0x3f3dc1,_0x56f3cc,_0x2f1b5d,_0x1c37f4,_0x27e00b,_0x5a9808){return new Promise(function(_0x31c910,_0xb69eea){var _0x897c0e=[];_0x3f3dc1[_0x3634('0x27')](function(_0x218902){_0x897c0e['push'](getRemoteTag(_0x218902,_0x56f3cc,_0x2f1b5d,_0x27e00b,_0x5a9808));});return Promise[_0x3634('0x43')](_0x897c0e)[_0x3634('0x8')](function(_0xfa3195){if(_0xfa3195['length']){logger[_0x3634('0xd')]('['+[_0x1445a4['toUpperCase']()]+_0x3634('0x44'),_0xfa3195);var _0x12ee97=[];_0xfa3195['forEach'](function(_0x128461){_0x12ee97[_0x3634('0x45')](assignTagToIncident(_0x128461,_0x56f3cc,_0x2f1b5d,_0x1c37f4,_0x27e00b));});return Promise[_0x3634('0x43')](_0x12ee97)['then'](function(){_0x31c910();})[_0x3634('0x10')](function(){_0x31c910();});}else{_0x31c910();}});});}function getTags(_0x4b724c,_0x4b81ec,_0x1cea1b,_0x58cd2e,_0x30fd12,_0x70898e){return function(_0x1761d4){return new Promise(function(_0x88ae3b,_0x5251ae){var _0x3768ec=[];var _0x12c078=_0x58cd2e['Tags'];if(_0x12c078&&_0x12c078[_0x3634('0xa')]>0x0){_0x3768ec=_['map'](_0x12c078,_0x3634('0x34'));}if(_0x3768ec['length']>0x0){return manageTags(_0x4b724c,_0x3768ec,_0x4b81ec,_0x1cea1b,_0x1761d4,_0x30fd12,_0x70898e)['then'](function(){_0x88ae3b(_0x1761d4);});}else{_0x88ae3b(_0x1761d4);}});};}function emit(_0x11c4cc,_0x9a3947,_0x10b783){var _0x55f9dc=_0x3634('0x46')+'%26sysparm_record_row%3D1%26sysparm_record_rows%3D39'+_0x3634('0x47')+_0x3634('0x48');var _0x2e7b1d={'uri':_0x11c4cc+_0x3634('0x49')+_0x10b783+_0x55f9dc};io['to'](util[_0x3634('0x4a')](_0x3634('0x4b'),_0x9a3947))[_0x3634('0x4c')](_0x3634('0x4d'),_0x2e7b1d);}exports['cs']=function(_0x347acc,_0x10d3c7,_0x214c61,_0x4bbfed,_0x5bbe3b,_0x191ab8,_0x592793,_0x465712){var _0x352d98={};var _0x3376ef={'user':_0x191ab8[_0x3634('0x4e')],'pass':_0x191ab8[_0x3634('0x4f')]};var _0x506f7c=_0x3634('0x50');var _0x411e19=_0x3634('0x51');_0x191ab8[_0x3634('0x52')]=intUtil[_0x3634('0x53')](_0x191ab8['remoteUri']);_0x191ab8[_0x3634('0x54')]=intUtil[_0x3634('0x53')](_0x191ab8[_0x3634('0x54')]);var _0x363d8b=util['format']('%s/api/now/table/',_0x191ab8[_0x3634('0x52')]);_0x352d98[_0x3634('0x13')]=!_[_0x3634('0x55')](_0x4bbfed)?_0x4bbfed[_0x3634('0x56')]:null;_0x352d98['adminEmail']=_0x191ab8[_0x3634('0x56')];_0x352d98['endUserNumber']=_0x465712[_0x3634('0x2e')]()==='outbound'?_0x10d3c7[_0x3634('0x57')]:_0x10d3c7[_0x3634('0x58')];_0x352d98[_0x3634('0x59')]=_0x465712===_0x3634('0x5a')||_0x465712===_0x3634('0x5b')?_0x3634('0x5a'):'outbound';var _0x3007d1=util['format'](_0x3634('0x5c'),_0x191ab8[_0x3634('0x54')],_0x10d3c7[_0x3634('0x5d')],md5(_0x10d3c7[_0x3634('0x5d')]));if(_0x5bbe3b&&_0x5bbe3b[_0x3634('0x5e')]){logger[_0x3634('0xd')](_0x3634('0x5f'),_0x3634('0x60'));_0x10d3c7[_0x3634('0x61')]=_0x3007d1;}else if(_0x592793&&_0x592793['recordingFormat']&&_0x592793[_0x3634('0x62')]!==_0x3634('0x63')){logger[_0x3634('0xd')](_0x3634('0x64'),_0x3634('0x60'));_0x10d3c7[_0x3634('0x61')]=_0x3007d1;}else{_0x10d3c7[_0x3634('0x61')]='';}return getAdminUser(_0x465712,_0x3376ef,_0x352d98,_0x363d8b,_0x411e19,_0x506f7c)[_0x3634('0x8')](getUser(_0x465712,_0x3376ef,_0x363d8b,_0x411e19,_0x506f7c))[_0x3634('0x8')](getEndUser(_0x465712,_0x3376ef,_0x363d8b,_0x411e19,_0x506f7c))[_0x3634('0x8')](getTicket(_0x465712,_0x3376ef,_0x363d8b,_0x214c61,_0x10d3c7,_0x411e19))['then'](function(_0x3f09cf){logger[_0x3634('0xd')](util['format']('The\x20ticket\x20ID\x20is:\x20%s',_0x3f09cf[_0x3634('0x65')]));logger[_0x3634('0xd')](util[_0x3634('0x4a')](_0x3634('0x66'),_0x465712));if(_0x465712!=='unmanaged'){logger[_0x3634('0xd')]('['+[_0x465712[_0x3634('0xe')]()]+']','Displaying\x20call\x20in\x20a\x20new\x20tab...');emit(_0x191ab8[_0x3634('0x52')],_0x4bbfed[_0x3634('0x34')],_0x3f09cf['ticketId']);}})[_0x3634('0x10')](function(_0x476872){logger['error']('['+[_0x465712[_0x3634('0xe')]()]+_0x3634('0x67'),util['inspect'](_0x476872,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0xc4aa=['all',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','Tags','map','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','emit','trigger:browser:url','username','sysparm_limit=1','remoteUri','stripTrailingSlash','isNil','email','destcalleridnum','calleridnum','queue','uniqueid','monitor_format','Recording\x20is\x20enabled!','recordingURL','none','[OUTBOUND]','call\x20direction:\x20%s','unmanaged','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','inspect','lodash','bluebird','request-promise','util','md5','ioredis','servicenow','redis','defaults','localhost','socket.io-emitter','GET','then','result','adminId','sys_id','toUpperCase','],\x20getAdminUser\x20crm','catch','error','message','info','],\x20getUser\x20input\x20crm','validateEmail','userEmail','sys_user?sysparm_query=email%3D','],\x20getUser\x20rp\x20obj','],\x20getUser\x20entity','length','active','true','userId','adminEmail','],\x20getUser\x20crm',']\x20using\x20admin\x20profile','],\x20createEndUser\x20input\x20crm','sys_user?','endUserNumber','user','],\x20EndUser\x20schema','endUserId','sys_user?sysparm_query=phone%3D','],\x20getEndUser\x20crm','forEach','type','string','nameField','customField','idField','toLowerCase','content','toString','variable','variableName','customVariable','Variable','name',']\x20getTicket\x20input\x20crm','outbound','incident','getString','Descriptions','Fields',']\x20POST\x20incident\x20entity\x20schema','ticketId','number',']\x20getTicket\x20crm','label','POST','ticketNumber','push'];(function(_0x47d28f,_0x47431e){var _0x5c0a72=function(_0x288bb6){while(--_0x288bb6){_0x47d28f['push'](_0x47d28f['shift']());}};_0x5c0a72(++_0x47431e);}(_0xc4aa,0x1b7));var _0xac4a=function(_0x346737,_0x3e6081){_0x346737=_0x346737-0x0;var _0x1ade2e=_0xc4aa[_0x346737];return _0x1ade2e;};'use strict';var _=require(_0xac4a('0x0'));var Promise=require(_0xac4a('0x1'));var rp=require(_0xac4a('0x2'));var util=require(_0xac4a('0x3'));var md5=require(_0xac4a('0x4'));var Redis=require(_0xac4a('0x5'));var intUtil=require('./util');var config=require('../../../../config/environment');var logger=require('../../../../config/logger')(_0xac4a('0x6'));config[_0xac4a('0x7')]=_[_0xac4a('0x8')](config[_0xac4a('0x7')],{'host':_0xac4a('0x9'),'port':0x18eb});var io=require(_0xac4a('0xa'))(new Redis(config[_0xac4a('0x7')]));function getAdminUser(_0x10525b,_0x5c6179,_0x5b8339,_0x1aba6d,_0x2a4d53,_0x26ec84){return new Promise(function(_0x4f4146,_0x1d182e){var _0x3a82de={'method':_0xac4a('0xb'),'uri':_0x1aba6d+'sys_user?sysparm_query=user_name%3Dadmin'+'&'+_0x2a4d53+'&'+_0x26ec84,'auth':_0x5c6179,'json':!![]};return rp(_0x3a82de)[_0xac4a('0xc')](function(_0x488e3c){if(_0x488e3c[_0xac4a('0xd')]['length']>0x0){_0x5b8339[_0xac4a('0xe')]=_0x488e3c[_0xac4a('0xd')][0x0][_0xac4a('0xf')];}logger['info']('['+[_0x10525b[_0xac4a('0x10')]()]+_0xac4a('0x11'),_0x5b8339);_0x4f4146(_0x5b8339);})[_0xac4a('0x12')](function(_0x6e00d4){logger[_0xac4a('0x13')]('['+[_0x10525b[_0xac4a('0x10')]()]+']',_0x6e00d4[_0xac4a('0x14')]);_0x1d182e(_0x6e00d4[_0xac4a('0x14')]);});});}function getUser(_0x190418,_0x42c7fc,_0x11e101,_0x26dbb8,_0x4a2119){return function(_0x402fff){logger[_0xac4a('0x15')]('['+[_0x190418[_0xac4a('0x10')]()]+_0xac4a('0x16'),_0x402fff);return new Promise(function(_0x3e88e3,_0x387a54){if(intUtil[_0xac4a('0x17')](_0x402fff[_0xac4a('0x18')])){var _0x546c5d={'method':'GET','uri':_0x11e101+_0xac4a('0x19')+_0x402fff[_0xac4a('0x18')]+'&'+_0x26dbb8+'&'+_0x4a2119,'auth':_0x42c7fc,'json':!![]};logger[_0xac4a('0x15')]('['+[_0x190418['toUpperCase']()]+_0xac4a('0x1a'),_0x546c5d);return rp(_0x546c5d)[_0xac4a('0xc')](function(_0x3752e4){logger[_0xac4a('0x15')]('['+[_0x190418[_0xac4a('0x10')]()]+_0xac4a('0x1b'),_0x3752e4);if(_0x3752e4[_0xac4a('0xd')][_0xac4a('0x1c')]>0x0&&String(_0x3752e4['result'][0x0][_0xac4a('0x1d')])===_0xac4a('0x1e')){_0x402fff['userId']=_0x3752e4[_0xac4a('0xd')][0x0][_0xac4a('0xf')];}else{_0x402fff[_0xac4a('0x1f')]=_0x402fff[_0xac4a('0xe')];_0x402fff['userEmail']=_0x402fff[_0xac4a('0x20')];}logger[_0xac4a('0x15')]('['+[_0x190418[_0xac4a('0x10')]()]+_0xac4a('0x21'),_0x402fff);_0x3e88e3(_0x402fff);})[_0xac4a('0x12')](function(_0x2b0dc2){logger[_0xac4a('0x13')]('['+[_0x190418[_0xac4a('0x10')]()]+']',_0x2b0dc2[_0xac4a('0x14')]);_0x387a54(_0x2b0dc2[_0xac4a('0x14')]);});}else{logger[_0xac4a('0x15')]('['+[_0x190418[_0xac4a('0x10')]()]+_0xac4a('0x22'));_0x402fff[_0xac4a('0x1f')]=_0x402fff[_0xac4a('0xe')];_0x402fff[_0xac4a('0x18')]=_0x402fff['adminEmail'];_0x3e88e3(_0x402fff);}});};}function createEndUser(_0x23b061,_0x267a22,_0x42a33c,_0x2772fe,_0x116700){logger['info']('['+[_0x23b061['toUpperCase']()]+_0xac4a('0x23'),_0x42a33c);return new Promise(function(_0x7a948b,_0x1f12d5){var _0x546b65={'method':'POST','uri':_0x2772fe+_0xac4a('0x24')+_0x116700,'body':{'user_name':_0x42a33c[_0xac4a('0x25')],'roles':_0xac4a('0x26'),'first_name':_0x42a33c[_0xac4a('0x25')],'active':_0xac4a('0x1e'),'date_format':'System','phone':_0x42a33c[_0xac4a('0x25')]},'auth':_0x267a22,'json':!![]};return rp(_0x546b65)['then'](function(_0x30364b){logger['info']('['+[_0x23b061[_0xac4a('0x10')]()]+_0xac4a('0x27'),_0x30364b[_0xac4a('0xd')]);_0x42a33c[_0xac4a('0x28')]=_0x30364b[_0xac4a('0xd')][_0xac4a('0xf')];_0x7a948b(_0x42a33c);})[_0xac4a('0x12')](function(_0x1f13f3){logger[_0xac4a('0x13')]('['+[_0x23b061[_0xac4a('0x10')]()]+']',_0x1f13f3[_0xac4a('0x14')]);_0x1f12d5(_0x1f13f3[_0xac4a('0x14')]);});});}function getEndUser(_0x1a9be2,_0x1a9d4e,_0x5634e2,_0x30442d,_0x1c41fb){return function(_0x5a4e2b){logger[_0xac4a('0x15')]('['+[_0x1a9be2[_0xac4a('0x10')]()]+'],\x20getEndUser\x20input\x20crm',_0x5a4e2b);return new Promise(function(_0x58804b,_0x11f0be){var _0x1ba096={'method':_0xac4a('0xb'),'uri':_0x5634e2+_0xac4a('0x29')+_0x5a4e2b['endUserNumber']+'&'+_0x30442d+'&'+_0x1c41fb,'auth':_0x1a9d4e,'json':!![]};return rp(_0x1ba096)[_0xac4a('0xc')](function(_0x2e56c6){if(_0x2e56c6['result'][_0xac4a('0x1c')]>0x0){_0x5a4e2b[_0xac4a('0x28')]=_0x2e56c6[_0xac4a('0xd')][0x0]['sys_id'];logger[_0xac4a('0x15')]('['+[_0x1a9be2[_0xac4a('0x10')]()]+_0xac4a('0x2a'),_0x5a4e2b);_0x58804b(_0x5a4e2b);}else{return createEndUser(_0x1a9be2,_0x1a9d4e,_0x5a4e2b,_0x5634e2,_0x30442d)['then'](function(_0x35bc94){logger[_0xac4a('0x15')]('['+[_0x1a9be2['toUpperCase']()]+'],\x20createEndUser\x20crm',_0x35bc94);_0x58804b(_0x35bc94);});}})[_0xac4a('0x12')](function(_0x5e0926){logger['error']('['+[_0x1a9be2['toUpperCase']()]+']',_0x5e0926['message']);_0x11f0be(_0x5e0926[_0xac4a('0x14')]);});});};}function getCustomFields(_0x2bf8e8,_0x37834b){var _0x472484={};if(_0x2bf8e8[_0xac4a('0x1c')]>0x0){_[_0xac4a('0x2b')](_0x2bf8e8,function(_0x4220e2){if(_0x4220e2[_0xac4a('0x2c')]===_0xac4a('0x2d')&&_0x4220e2[_0xac4a('0x2e')]&&!_0x4220e2[_0xac4a('0x2f')]){_0x472484[_0x4220e2[_0xac4a('0x30')]['toLowerCase']()]=_0x4220e2['content']['toString']();}else if(_0x4220e2[_0xac4a('0x2c')]===_0xac4a('0x2d')&&_0x4220e2[_0xac4a('0x30')]&&_0x4220e2[_0xac4a('0x2f')]){_0x472484[_0x4220e2[_0xac4a('0x30')][_0xac4a('0x31')]()]=_0x4220e2[_0xac4a('0x32')][_0xac4a('0x33')]();}else if(_0x4220e2[_0xac4a('0x2c')]===_0xac4a('0x34')&&_0x4220e2['variableName']&&_0x4220e2[_0xac4a('0x30')]&&_0x4220e2[_0xac4a('0x2f')]){_0x472484[_0x4220e2[_0xac4a('0x30')][_0xac4a('0x31')]()]=_0x37834b[_0x4220e2[_0xac4a('0x35')]]['toString']();}else if(_0x4220e2[_0xac4a('0x2c')]===_0xac4a('0x36')&&_0x4220e2['Variable']&&_0x4220e2[_0xac4a('0x37')]['name']&&_0x4220e2[_0xac4a('0x30')]&&_0x4220e2[_0xac4a('0x2f')]){_0x472484[_0x4220e2[_0xac4a('0x30')][_0xac4a('0x31')]()]=_0x37834b[_0x4220e2[_0xac4a('0x37')][_0xac4a('0x38')][_0xac4a('0x31')]()][_0xac4a('0x33')]();}});}return _0x472484;}function getTicket(_0x98e0c4,_0xcb002b,_0x4fa9eb,_0x3b68b3,_0x569812,_0x1646ea){return function(_0x41d11d){logger[_0xac4a('0x15')]('['+[_0x98e0c4['toUpperCase']()]+_0xac4a('0x39'),_0x41d11d);return new Promise(function(_0x19276e,_0x5f54ff){var _0x42969b=_0x98e0c4['toLowerCase']()===_0xac4a('0x3a')?_0x41d11d[_0xac4a('0x1f')]:_0x41d11d[_0xac4a('0x28')];var _0x5e3581={'method':'POST','uri':_0x4fa9eb+_0xac4a('0x3b')+'?'+_0x1646ea,'body':Object['assign']({},{'active':_0xac4a('0x1e'),'caller_id':_0x42969b,'assigned_to':_0x41d11d['userId'],'short_description':intUtil[_0xac4a('0x3c')](_0x3b68b3['Subjects'],_0x569812,'\x20'),'description':intUtil[_0xac4a('0x3c')](_0x3b68b3[_0xac4a('0x3d')],_0x569812,'\x0a')},getCustomFields(_0x3b68b3[_0xac4a('0x3e')],_0x569812)),'auth':_0xcb002b,'json':!![]};return rp(_0x5e3581)[_0xac4a('0xc')](function(_0x54782f){logger[_0xac4a('0x15')]('['+[_0x98e0c4[_0xac4a('0x10')]()]+_0xac4a('0x3f'),_0x54782f[_0xac4a('0xd')]);_0x41d11d[_0xac4a('0x40')]=_0x54782f[_0xac4a('0xd')][_0xac4a('0xf')];_0x41d11d['ticketNumber']=_0x54782f[_0xac4a('0xd')][_0xac4a('0x41')];logger['info']('['+[_0x98e0c4[_0xac4a('0x10')]()]+_0xac4a('0x42'),_0x41d11d);_0x19276e(_0x41d11d);})[_0xac4a('0x12')](function(_0x3ac36e){logger['error']('['+[_0x98e0c4[_0xac4a('0x10')]()]+']',_0x3ac36e[_0xac4a('0x14')]);_0x5f54ff(_0x3ac36e[_0xac4a('0x14')]);});});};}function createRemoteTag(_0x129d58,_0x890910,_0x49fbc3,_0x179373){return new Promise(function(_0x564b10,_0x307441){var _0x2c04af={'method':'POST','uri':_0x49fbc3+'label'+'?'+_0x179373,'body':{'short_description':_0x129d58,'global':!![],'active':!![],'name':_0x129d58},'auth':_0x890910,'json':!![]};return rp(_0x2c04af)[_0xac4a('0xc')](function(_0x70fdc3){var _0x4d448f=_0x70fdc3[_0xac4a('0xd')][_0xac4a('0xf')];_0x564b10(_0x4d448f);});});}function getRemoteTag(_0x26b582,_0x103d05,_0x48900f,_0x3057d6,_0x108f7c){return new Promise(function(_0xb43fdb,_0xb5897b){var _0xdc80e3={'method':_0xac4a('0xb'),'uri':_0x48900f+_0xac4a('0x43')+'?sysparm_query=name%3D'+_0x26b582+'&'+_0x3057d6,'auth':_0x103d05,'json':!![]};return rp(_0xdc80e3)[_0xac4a('0xc')](function(_0xef51d0){if(_0xef51d0[_0xac4a('0xd')][_0xac4a('0x1c')]>0x0){var _0x1b7231=_0xef51d0[_0xac4a('0xd')][0x0][_0xac4a('0xf')];_0xb43fdb(_0x1b7231);}else{return createRemoteTag(_0x26b582,_0x103d05,_0x48900f,_0x3057d6)[_0xac4a('0xc')](function(_0x159e43){_0xb43fdb(_0x159e43);});}});});}function assignTagToIncident(_0x786d9,_0x3b175a,_0x38dd4f,_0x400ac4,_0x2fe7df){return new Promise(function(_0x5222f3,_0x11c753){var _0x492aae={'method':_0xac4a('0x44'),'uri':_0x38dd4f+'label_entry'+'?'+_0x2fe7df,'body':{'label':_0x786d9,'table':_0xac4a('0x3b'),'id_type':'Incident','table_key':_0x400ac4[_0xac4a('0x40')],'title':'Incident\x20-\x20'+_0x400ac4[_0xac4a('0x45')],'id_display':_0x400ac4['ticketNumber']},'auth':_0x3b175a,'json':!![]};return rp(_0x492aae)['then'](function(_0x52c957){_0x5222f3();})[_0xac4a('0x12')](function(){_0x5222f3();});});}function manageTags(_0x3bcae2,_0x3c2f84,_0x2f9940,_0xb7b884,_0x592a4b,_0x1e1ffa,_0x50dece){return new Promise(function(_0x34215e,_0x5d03e5){var _0x347880=[];_0x3c2f84[_0xac4a('0x2b')](function(_0x3da7e7){_0x347880[_0xac4a('0x46')](getRemoteTag(_0x3da7e7,_0x2f9940,_0xb7b884,_0x1e1ffa,_0x50dece));});return Promise[_0xac4a('0x47')](_0x347880)[_0xac4a('0xc')](function(_0x3abd57){if(_0x3abd57[_0xac4a('0x1c')]){logger[_0xac4a('0x15')]('['+[_0x3bcae2[_0xac4a('0x10')]()]+_0xac4a('0x48'),_0x3abd57);var _0x2498ad=[];_0x3abd57[_0xac4a('0x2b')](function(_0x2cc410){_0x2498ad[_0xac4a('0x46')](assignTagToIncident(_0x2cc410,_0x2f9940,_0xb7b884,_0x592a4b,_0x1e1ffa));});return Promise[_0xac4a('0x47')](_0x2498ad)[_0xac4a('0xc')](function(){_0x34215e();})['catch'](function(){_0x34215e();});}else{_0x34215e();}});});}function getTags(_0xa90d71,_0x1672c0,_0x4fb812,_0x3c3576,_0x34bd1c,_0x2d24c7){return function(_0x2b8562){return new Promise(function(_0x357cac,_0x4d1440){var _0x47c6d8=[];var _0x45f3c3=_0x3c3576[_0xac4a('0x49')];if(_0x45f3c3&&_0x45f3c3[_0xac4a('0x1c')]>0x0){_0x47c6d8=_[_0xac4a('0x4a')](_0x45f3c3,_0xac4a('0x38'));}if(_0x47c6d8[_0xac4a('0x1c')]>0x0){return manageTags(_0xa90d71,_0x47c6d8,_0x1672c0,_0x4fb812,_0x2b8562,_0x34bd1c,_0x2d24c7)[_0xac4a('0xc')](function(){_0x357cac(_0x2b8562);});}else{_0x357cac(_0x2b8562);}});};}function emit(_0x2988d7,_0x44c60b,_0x295f21){var _0x278c09='%26sysparm_record_target%3Dincident'+'%26sysparm_record_row%3D1%26sysparm_record_rows%3D39'+_0xac4a('0x4b')+_0xac4a('0x4c');var _0x2954fc={'uri':_0x2988d7+_0xac4a('0x4d')+_0x295f21+_0x278c09};io['to'](util[_0xac4a('0x4e')](_0xac4a('0x4f'),_0x44c60b))[_0xac4a('0x50')](_0xac4a('0x51'),_0x2954fc);}exports['cs']=function(_0x453d62,_0x2a5acc,_0xb09b89,_0xb12cc5,_0x5f0173,_0x13c854,_0xc74ce8,_0x26bd31){var _0x231932={};var _0x513976={'user':_0x13c854[_0xac4a('0x52')],'pass':_0x13c854['password']};var _0xab4305=_0xac4a('0x53');var _0x499abc='sysparm_display_value=true';_0x13c854[_0xac4a('0x54')]=intUtil[_0xac4a('0x55')](_0x13c854[_0xac4a('0x54')]);_0x13c854['serverUrl']=intUtil[_0xac4a('0x55')](_0x13c854['serverUrl']);var _0x114b11=util['format']('%s/api/now/table/',_0x13c854[_0xac4a('0x54')]);_0x231932['userEmail']=!_[_0xac4a('0x56')](_0xb12cc5)?_0xb12cc5['email']:null;_0x231932[_0xac4a('0x20')]=_0x13c854[_0xac4a('0x57')];_0x231932['endUserNumber']=_0x26bd31[_0xac4a('0x31')]()==='outbound'?_0x2a5acc[_0xac4a('0x58')]:_0x2a5acc[_0xac4a('0x59')];_0x231932['callDirection']=_0x26bd31===_0xac4a('0x5a')||_0x26bd31==='unmanaged'?'queue':_0xac4a('0x3a');var _0x4e3129=util[_0xac4a('0x4e')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x13c854['serverUrl'],_0x2a5acc[_0xac4a('0x5b')],md5(_0x2a5acc[_0xac4a('0x5b')]));if(_0x5f0173&&_0x5f0173[_0xac4a('0x5c')]){logger['info']('[QUEUE]',_0xac4a('0x5d'));_0x2a5acc[_0xac4a('0x5e')]=_0x4e3129;}else if(_0xc74ce8&&_0xc74ce8['recordingFormat']&&_0xc74ce8['recordingFormat']!==_0xac4a('0x5f')){logger[_0xac4a('0x15')](_0xac4a('0x60'),_0xac4a('0x5d'));_0x2a5acc[_0xac4a('0x5e')]=_0x4e3129;}else{_0x2a5acc[_0xac4a('0x5e')]='';}return getAdminUser(_0x26bd31,_0x513976,_0x231932,_0x114b11,_0x499abc,_0xab4305)[_0xac4a('0xc')](getUser(_0x26bd31,_0x513976,_0x114b11,_0x499abc,_0xab4305))[_0xac4a('0xc')](getEndUser(_0x26bd31,_0x513976,_0x114b11,_0x499abc,_0xab4305))[_0xac4a('0xc')](getTicket(_0x26bd31,_0x513976,_0x114b11,_0xb09b89,_0x2a5acc,_0x499abc))['then'](function(_0x1201e8){logger[_0xac4a('0x15')](util[_0xac4a('0x4e')]('The\x20ticket\x20ID\x20is:\x20%s',_0x1201e8[_0xac4a('0x40')]));logger[_0xac4a('0x15')](util[_0xac4a('0x4e')](_0xac4a('0x61'),_0x26bd31));if(_0x26bd31!==_0xac4a('0x62')){logger['info']('['+[_0x26bd31[_0xac4a('0x10')]()]+']',_0xac4a('0x63'));emit(_0x13c854[_0xac4a('0x54')],_0xb12cc5[_0xac4a('0x38')],_0x1201e8[_0xac4a('0x40')]);}})[_0xac4a('0x12')](function(_0xd7bdd6){logger['error']('['+[_0x26bd31[_0xac4a('0x10')]()]+_0xac4a('0x64'),util[_0xac4a('0x65')](_0xd7bdd6,{'showHidden':!![],'depth':null}));});};
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