Built motion from commit d1eab355.|2.6.28
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
index 9a83ea9..88a98ea 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x7d25=['name','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','/nav_to.do?uri=incident.do?sys_id%3D','format','emit','trigger:browser:url','username','sysparm_limit=1','sysparm_display_value=true','remoteUri','stripTrailingSlash','serverUrl','%s/api/now/table/','isNil','email','destcalleridnum','calleridnum','queue','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','recordingFormat','none','[OUTBOUND]','The\x20ticket\x20ID\x20is:\x20%s','unmanaged','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','inspect','bluebird','request-promise','util','md5','ioredis','./util','../../../../config/environment','redis','socket.io-emitter','GET','sys_user?sysparm_query=user_name%3Dadmin','then','result','length','adminId','sys_id','info','toUpperCase','],\x20getAdminUser\x20crm','catch','error','],\x20getUser\x20input\x20crm','validateEmail','userEmail','sys_user?sysparm_query=email%3D','],\x20getUser\x20entity','active','true','userId','adminEmail','],\x20getUser\x20crm','message',']\x20using\x20admin\x20profile','],\x20createEndUser\x20input\x20crm','POST','sys_user?','endUserNumber','user','System','],\x20EndUser\x20schema','],\x20getEndUser\x20input\x20crm','sys_user?sysparm_query=phone%3D','endUserId','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','forEach','includes','picklist','type','nameField','customField','content','toString','idField','toLowerCase','variable','variableName','Variable','outbound','incident','assign','getString','Descriptions','Fields','ticketId','ticketNumber','number','label','label_entry','Incident','push',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label'];(function(_0x451680,_0x9187d8){var _0x1ba454=function(_0xac2a5d){while(--_0xac2a5d){_0x451680['push'](_0x451680['shift']());}};_0x1ba454(++_0x9187d8);}(_0x7d25,0x8a));var _0x57d2=function(_0x3740fe,_0x6c543c){_0x3740fe=_0x3740fe-0x0;var _0x55492b=_0x7d25[_0x3740fe];return _0x55492b;};'use strict';var _=require('lodash');var Promise=require(_0x57d2('0x0'));var rp=require(_0x57d2('0x1'));var util=require(_0x57d2('0x2'));var md5=require(_0x57d2('0x3'));var Redis=require(_0x57d2('0x4'));var intUtil=require(_0x57d2('0x5'));var config=require(_0x57d2('0x6'));var logger=require('../../../../config/logger')('servicenow');config['redis']=_['defaults'](config[_0x57d2('0x7')],{'host':'localhost','port':0x18eb});var io=require(_0x57d2('0x8'))(new Redis(config[_0x57d2('0x7')]));function getAdminUser(_0x147194,_0x59ae87,_0x49e3e5,_0xeb8b91,_0x4f94a6,_0x3a1ec5){return new Promise(function(_0x5153c2,_0xa04872){var _0x485438={'method':_0x57d2('0x9'),'uri':_0xeb8b91+_0x57d2('0xa')+'&'+_0x4f94a6+'&'+_0x3a1ec5,'auth':_0x59ae87,'json':!![]};return rp(_0x485438)[_0x57d2('0xb')](function(_0x3a53a1){if(_0x3a53a1[_0x57d2('0xc')][_0x57d2('0xd')]>0x0){_0x49e3e5[_0x57d2('0xe')]=_0x3a53a1[_0x57d2('0xc')][0x0][_0x57d2('0xf')];}logger[_0x57d2('0x10')]('['+[_0x147194[_0x57d2('0x11')]()]+_0x57d2('0x12'),_0x49e3e5);_0x5153c2(_0x49e3e5);})[_0x57d2('0x13')](function(_0x229734){logger[_0x57d2('0x14')]('['+[_0x147194[_0x57d2('0x11')]()]+']',_0x229734['message']);_0xa04872(_0x229734['message']);});});}function getUser(_0x6fad35,_0x148ef3,_0x4ec4b1,_0x8cf637,_0x319489){return function(_0x4bb8f7){logger[_0x57d2('0x10')]('['+[_0x6fad35['toUpperCase']()]+_0x57d2('0x15'),_0x4bb8f7);return new Promise(function(_0x4b4fe0,_0x2ab5f0){if(intUtil[_0x57d2('0x16')](_0x4bb8f7[_0x57d2('0x17')])){var _0x4a94e3={'method':'GET','uri':_0x4ec4b1+_0x57d2('0x18')+_0x4bb8f7[_0x57d2('0x17')]+'&'+_0x8cf637+'&'+_0x319489,'auth':_0x148ef3,'json':!![]};logger[_0x57d2('0x10')]('['+[_0x6fad35[_0x57d2('0x11')]()]+'],\x20getUser\x20rp\x20obj',_0x4a94e3);return rp(_0x4a94e3)[_0x57d2('0xb')](function(_0xcf924f){logger['info']('['+[_0x6fad35['toUpperCase']()]+_0x57d2('0x19'),_0xcf924f);if(_0xcf924f[_0x57d2('0xc')][_0x57d2('0xd')]>0x0&&String(_0xcf924f[_0x57d2('0xc')][0x0][_0x57d2('0x1a')])===_0x57d2('0x1b')){_0x4bb8f7[_0x57d2('0x1c')]=_0xcf924f[_0x57d2('0xc')][0x0][_0x57d2('0xf')];}else{_0x4bb8f7[_0x57d2('0x1c')]=_0x4bb8f7[_0x57d2('0xe')];_0x4bb8f7[_0x57d2('0x17')]=_0x4bb8f7[_0x57d2('0x1d')];}logger[_0x57d2('0x10')]('['+[_0x6fad35['toUpperCase']()]+_0x57d2('0x1e'),_0x4bb8f7);_0x4b4fe0(_0x4bb8f7);})[_0x57d2('0x13')](function(_0x3c7de8){logger[_0x57d2('0x14')]('['+[_0x6fad35[_0x57d2('0x11')]()]+']',_0x3c7de8['message']);_0x2ab5f0(_0x3c7de8[_0x57d2('0x1f')]);});}else{logger[_0x57d2('0x10')]('['+[_0x6fad35[_0x57d2('0x11')]()]+_0x57d2('0x20'));_0x4bb8f7[_0x57d2('0x1c')]=_0x4bb8f7[_0x57d2('0xe')];_0x4bb8f7[_0x57d2('0x17')]=_0x4bb8f7['adminEmail'];_0x4b4fe0(_0x4bb8f7);}});};}function createEndUser(_0x1ae5ff,_0x15f1ba,_0x277426,_0x1fe383,_0x1957a6){logger[_0x57d2('0x10')]('['+[_0x1ae5ff[_0x57d2('0x11')]()]+_0x57d2('0x21'),_0x277426);return new Promise(function(_0x1d2bdb,_0x2cf9d9){var _0x574589={'method':_0x57d2('0x22'),'uri':_0x1fe383+_0x57d2('0x23')+_0x1957a6,'body':{'user_name':_0x277426[_0x57d2('0x24')],'roles':_0x57d2('0x25'),'first_name':_0x277426['endUserNumber'],'active':_0x57d2('0x1b'),'date_format':_0x57d2('0x26'),'phone':_0x277426[_0x57d2('0x24')]},'auth':_0x15f1ba,'json':!![]};return rp(_0x574589)[_0x57d2('0xb')](function(_0xb3051c){logger[_0x57d2('0x10')]('['+[_0x1ae5ff[_0x57d2('0x11')]()]+_0x57d2('0x27'),_0xb3051c[_0x57d2('0xc')]);_0x277426['endUserId']=_0xb3051c[_0x57d2('0xc')][_0x57d2('0xf')];_0x1d2bdb(_0x277426);})['catch'](function(_0xcf7e0e){logger[_0x57d2('0x14')]('['+[_0x1ae5ff['toUpperCase']()]+']',_0xcf7e0e[_0x57d2('0x1f')]);_0x2cf9d9(_0xcf7e0e[_0x57d2('0x1f')]);});});}function getEndUser(_0x179cce,_0x15613b,_0x1805ee,_0x5184d9,_0x4c14df){return function(_0x581ebc){logger['info']('['+[_0x179cce[_0x57d2('0x11')]()]+_0x57d2('0x28'),_0x581ebc);return new Promise(function(_0x39f3b9,_0x2f2173){var _0x13beac={'method':'GET','uri':_0x1805ee+_0x57d2('0x29')+_0x581ebc['endUserNumber']+'&'+_0x5184d9+'&'+_0x4c14df,'auth':_0x15613b,'json':!![]};return rp(_0x13beac)[_0x57d2('0xb')](function(_0xdcbd13){if(_0xdcbd13[_0x57d2('0xc')]['length']>0x0){_0x581ebc[_0x57d2('0x2a')]=_0xdcbd13[_0x57d2('0xc')][0x0]['sys_id'];logger[_0x57d2('0x10')]('['+[_0x179cce[_0x57d2('0x11')]()]+_0x57d2('0x2b'),_0x581ebc);_0x39f3b9(_0x581ebc);}else{return createEndUser(_0x179cce,_0x15613b,_0x581ebc,_0x1805ee,_0x5184d9)[_0x57d2('0xb')](function(_0x3153fd){logger[_0x57d2('0x10')]('['+[_0x179cce['toUpperCase']()]+_0x57d2('0x2c'),_0x3153fd);_0x39f3b9(_0x3153fd);});}})['catch'](function(_0x1d3303){logger[_0x57d2('0x14')]('['+[_0x179cce[_0x57d2('0x11')]()]+']',_0x1d3303[_0x57d2('0x1f')]);_0x2f2173(_0x1d3303[_0x57d2('0x1f')]);});});};}function getCustomFields(_0x512dbf,_0x282e6e){var _0x1dbbb7={};if(_0x512dbf['length']>0x0){_[_0x57d2('0x2d')](_0x512dbf,function(_0x267c8b){if(_[_0x57d2('0x2e')](['string',_0x57d2('0x2f')],_0x267c8b[_0x57d2('0x30')])&&_0x267c8b[_0x57d2('0x31')]&&!_0x267c8b[_0x57d2('0x32')]){_0x1dbbb7[_0x267c8b['nameField']['toLowerCase']()]=_0x267c8b[_0x57d2('0x33')][_0x57d2('0x34')]();}else if(_[_0x57d2('0x2e')](['string','picklist'],_0x267c8b[_0x57d2('0x30')])&&_0x267c8b['idField']&&_0x267c8b[_0x57d2('0x32')]){_0x1dbbb7[_0x267c8b[_0x57d2('0x35')][_0x57d2('0x36')]()]=_0x267c8b[_0x57d2('0x33')][_0x57d2('0x34')]();}else if(_0x267c8b['type']===_0x57d2('0x37')&&_0x267c8b[_0x57d2('0x38')]&&_0x267c8b['idField']&&_0x267c8b[_0x57d2('0x32')]){_0x1dbbb7[_0x267c8b['idField'][_0x57d2('0x36')]()]=_0x282e6e[_0x267c8b[_0x57d2('0x38')]][_0x57d2('0x34')]();}else if(_0x267c8b[_0x57d2('0x30')]==='customVariable'&&_0x267c8b['Variable']&&_0x267c8b[_0x57d2('0x39')]['name']&&_0x267c8b['idField']&&_0x267c8b[_0x57d2('0x32')]){_0x1dbbb7[_0x267c8b['idField']['toLowerCase']()]=_0x282e6e[_0x267c8b[_0x57d2('0x39')]['name'][_0x57d2('0x36')]()]['toString']();}});}return _0x1dbbb7;}function getTicket(_0x2bf106,_0x49a2c3,_0x50ce3b,_0x1090de,_0x3e39f5,_0xba2cc8){return function(_0x28566d){logger[_0x57d2('0x10')]('['+[_0x2bf106[_0x57d2('0x11')]()]+']\x20getTicket\x20input\x20crm',_0x28566d);return new Promise(function(_0x4541b2,_0xf91b05){var _0x2afbcb=_0x2bf106[_0x57d2('0x36')]()===_0x57d2('0x3a')?_0x28566d[_0x57d2('0x1c')]:_0x28566d[_0x57d2('0x2a')];var _0x406375={'method':'POST','uri':_0x50ce3b+_0x57d2('0x3b')+'?'+_0xba2cc8,'body':Object[_0x57d2('0x3c')]({},{'active':'true','caller_id':_0x2afbcb,'assigned_to':_0x28566d[_0x57d2('0x1c')],'short_description':intUtil['getString'](_0x1090de['Subjects'],_0x3e39f5,'\x20'),'description':intUtil[_0x57d2('0x3d')](_0x1090de[_0x57d2('0x3e')],_0x3e39f5,'\x0a')},getCustomFields(_0x1090de[_0x57d2('0x3f')],_0x3e39f5)),'auth':_0x49a2c3,'json':!![]};return rp(_0x406375)[_0x57d2('0xb')](function(_0x4821b4){logger[_0x57d2('0x10')]('['+[_0x2bf106[_0x57d2('0x11')]()]+']\x20POST\x20incident\x20entity\x20schema',_0x4821b4['result']);_0x28566d[_0x57d2('0x40')]=_0x4821b4[_0x57d2('0xc')][_0x57d2('0xf')];_0x28566d[_0x57d2('0x41')]=_0x4821b4[_0x57d2('0xc')][_0x57d2('0x42')];logger['info']('['+[_0x2bf106['toUpperCase']()]+']\x20getTicket\x20crm',_0x28566d);_0x4541b2(_0x28566d);})[_0x57d2('0x13')](function(_0x505849){logger[_0x57d2('0x14')]('['+[_0x2bf106[_0x57d2('0x11')]()]+']',_0x505849['message']);_0xf91b05(_0x505849[_0x57d2('0x1f')]);});});};}function createRemoteTag(_0xdb19c5,_0x35ced7,_0x557f79,_0x10d4e5){return new Promise(function(_0x224b7d,_0x25e121){var _0x1d8329={'method':_0x57d2('0x22'),'uri':_0x557f79+_0x57d2('0x43')+'?'+_0x10d4e5,'body':{'short_description':_0xdb19c5,'global':!![],'active':!![],'name':_0xdb19c5},'auth':_0x35ced7,'json':!![]};return rp(_0x1d8329)[_0x57d2('0xb')](function(_0x2b93c4){var _0x183ae8=_0x2b93c4['result'][_0x57d2('0xf')];_0x224b7d(_0x183ae8);});});}function getRemoteTag(_0x3ad348,_0x28109b,_0x5e3289,_0x7b334f,_0x3b12c9){return new Promise(function(_0x52ad94,_0x4b5f82){var _0x5aa6d3={'method':'GET','uri':_0x5e3289+_0x57d2('0x43')+'?sysparm_query=name%3D'+_0x3ad348+'&'+_0x7b334f,'auth':_0x28109b,'json':!![]};return rp(_0x5aa6d3)[_0x57d2('0xb')](function(_0x4cdae5){if(_0x4cdae5[_0x57d2('0xc')]['length']>0x0){var _0x240322=_0x4cdae5[_0x57d2('0xc')][0x0][_0x57d2('0xf')];_0x52ad94(_0x240322);}else{return createRemoteTag(_0x3ad348,_0x28109b,_0x5e3289,_0x7b334f)['then'](function(_0x5985e4){_0x52ad94(_0x5985e4);});}});});}function assignTagToIncident(_0xd5b87e,_0x2c1710,_0x3b57fa,_0x227a02,_0x3e5d71){return new Promise(function(_0x421f99,_0x4a2208){var _0x58301e={'method':_0x57d2('0x22'),'uri':_0x3b57fa+_0x57d2('0x44')+'?'+_0x3e5d71,'body':{'label':_0xd5b87e,'table':_0x57d2('0x3b'),'id_type':_0x57d2('0x45'),'table_key':_0x227a02['ticketId'],'title':'Incident\x20-\x20'+_0x227a02[_0x57d2('0x41')],'id_display':_0x227a02[_0x57d2('0x41')]},'auth':_0x2c1710,'json':!![]};return rp(_0x58301e)['then'](function(_0xad397){_0x421f99();})[_0x57d2('0x13')](function(){_0x421f99();});});}function manageTags(_0x15e3b6,_0x472e5d,_0x5ea1e5,_0x59f67c,_0x55f669,_0x4b7b27,_0x434cb7){return new Promise(function(_0x15a15d,_0x343890){var _0xa57b70=[];_0x472e5d[_0x57d2('0x2d')](function(_0x33fa8f){_0xa57b70[_0x57d2('0x46')](getRemoteTag(_0x33fa8f,_0x5ea1e5,_0x59f67c,_0x4b7b27,_0x434cb7));});return Promise['all'](_0xa57b70)[_0x57d2('0xb')](function(_0x4b8024){if(_0x4b8024[_0x57d2('0xd')]){logger['info']('['+[_0x15e3b6[_0x57d2('0x11')]()]+_0x57d2('0x47'),_0x4b8024);var _0x453e6c=[];_0x4b8024[_0x57d2('0x2d')](function(_0xcbe523){_0x453e6c[_0x57d2('0x46')](assignTagToIncident(_0xcbe523,_0x5ea1e5,_0x59f67c,_0x55f669,_0x4b7b27));});return Promise['all'](_0x453e6c)[_0x57d2('0xb')](function(){_0x15a15d();})[_0x57d2('0x13')](function(){_0x15a15d();});}else{_0x15a15d();}});});}function getTags(_0x27b27a,_0x6da8c3,_0x17e0f7,_0x2af67e,_0x26680f,_0x27669e){return function(_0x10141e){return new Promise(function(_0x59c4e4,_0x319643){var _0x4bddff=[];var _0x5b73e7=_0x2af67e['Tags'];if(_0x5b73e7&&_0x5b73e7[_0x57d2('0xd')]>0x0){_0x4bddff=_['map'](_0x5b73e7,_0x57d2('0x48'));}if(_0x4bddff[_0x57d2('0xd')]>0x0){return manageTags(_0x27b27a,_0x4bddff,_0x6da8c3,_0x17e0f7,_0x10141e,_0x26680f,_0x27669e)['then'](function(){_0x59c4e4(_0x10141e);});}else{_0x59c4e4(_0x10141e);}});};}function emit(_0x2792b0,_0xd3d714,_0x3ea517){var _0x13741f='%26sysparm_record_target%3Dincident'+_0x57d2('0x49')+_0x57d2('0x4a')+'%255EORDERBYDESCnumber';var _0x4cfae2={'uri':_0x2792b0+_0x57d2('0x4b')+_0x3ea517+_0x13741f};io['to'](util[_0x57d2('0x4c')]('user:%s',_0xd3d714))[_0x57d2('0x4d')](_0x57d2('0x4e'),_0x4cfae2);}exports['cs']=function(_0x360ee0,_0x858d6e,_0x720441,_0x3899b8,_0xca6e3,_0x2fa113,_0x6bc721,_0x3bec6f){var _0x22f977={};var _0x1d7850={'user':_0x2fa113[_0x57d2('0x4f')],'pass':_0x2fa113['password']};var _0x113c81=_0x57d2('0x50');var _0x1c14af=_0x57d2('0x51');_0x2fa113[_0x57d2('0x52')]=intUtil[_0x57d2('0x53')](_0x2fa113[_0x57d2('0x52')]);_0x2fa113[_0x57d2('0x54')]=intUtil[_0x57d2('0x53')](_0x2fa113[_0x57d2('0x54')]);var _0x1db3ac=util[_0x57d2('0x4c')](_0x57d2('0x55'),_0x2fa113[_0x57d2('0x52')]);_0x22f977[_0x57d2('0x17')]=!_[_0x57d2('0x56')](_0x3899b8)?_0x3899b8['email']:null;_0x22f977[_0x57d2('0x1d')]=_0x2fa113[_0x57d2('0x57')];_0x22f977['endUserNumber']=_0x3bec6f[_0x57d2('0x36')]()===_0x57d2('0x3a')?_0x858d6e[_0x57d2('0x58')]:_0x858d6e[_0x57d2('0x59')];_0x22f977['callDirection']=_0x3bec6f===_0x57d2('0x5a')||_0x3bec6f==='unmanaged'?'queue':_0x57d2('0x3a');var _0x4f30e8=util[_0x57d2('0x4c')](_0x57d2('0x5b'),_0x2fa113[_0x57d2('0x54')],_0x858d6e[_0x57d2('0x5c')],md5(_0x858d6e['uniqueid']));if(_0xca6e3&&_0xca6e3[_0x57d2('0x5d')]){logger[_0x57d2('0x10')](_0x57d2('0x5e'),_0x57d2('0x5f'));_0x858d6e[_0x57d2('0x60')]=_0x4f30e8;}else if(_0x6bc721&&_0x6bc721[_0x57d2('0x61')]&&_0x6bc721[_0x57d2('0x61')]!==_0x57d2('0x62')){logger[_0x57d2('0x10')](_0x57d2('0x63'),'Recording\x20is\x20enabled!');_0x858d6e[_0x57d2('0x60')]=_0x4f30e8;}else{_0x858d6e[_0x57d2('0x60')]='';}return getAdminUser(_0x3bec6f,_0x1d7850,_0x22f977,_0x1db3ac,_0x1c14af,_0x113c81)[_0x57d2('0xb')](getUser(_0x3bec6f,_0x1d7850,_0x1db3ac,_0x1c14af,_0x113c81))[_0x57d2('0xb')](getEndUser(_0x3bec6f,_0x1d7850,_0x1db3ac,_0x1c14af,_0x113c81))[_0x57d2('0xb')](getTicket(_0x3bec6f,_0x1d7850,_0x1db3ac,_0x720441,_0x858d6e,_0x1c14af))[_0x57d2('0xb')](function(_0x3052a3){logger[_0x57d2('0x10')](util[_0x57d2('0x4c')](_0x57d2('0x64'),_0x3052a3[_0x57d2('0x40')]));logger[_0x57d2('0x10')](util['format']('call\x20direction:\x20%s',_0x3bec6f));if(_0x3bec6f!==_0x57d2('0x65')){logger[_0x57d2('0x10')]('['+[_0x3bec6f[_0x57d2('0x11')]()]+']',_0x57d2('0x66'));emit(_0x2fa113[_0x57d2('0x52')],_0x3899b8['name'],_0x3052a3['ticketId']);}})[_0x57d2('0x13')](function(_0x14b5e1){logger[_0x57d2('0x14')]('['+[_0x3bec6f[_0x57d2('0x11')]()]+_0x57d2('0x67'),util[_0x57d2('0x68')](_0x14b5e1,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x7ffa=['recordingURL','recordingFormat','none','[OUTBOUND]','The\x20ticket\x20ID\x20is:\x20%s','call\x20direction:\x20%s','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','lodash','util','md5','ioredis','../../../../config/environment','../../../../config/logger','servicenow','redis','defaults','localhost','socket.io-emitter','GET','sys_user?sysparm_query=user_name%3Dadmin','result','sys_id','info','],\x20getAdminUser\x20crm','catch','error','toUpperCase','message','sys_user?sysparm_query=email%3D','then','],\x20getUser\x20entity','length','active','true','userId','userEmail',']\x20using\x20admin\x20profile','adminId','adminEmail','],\x20createEndUser\x20input\x20crm','POST','endUserNumber','user','System','],\x20EndUser\x20schema','],\x20getEndUser\x20input\x20crm','endUserId','],\x20getEndUser\x20crm','forEach','includes','picklist','type','customField','nameField','toLowerCase','content','string','idField','variable','variableName','Variable','name','toString',']\x20getTicket\x20input\x20crm','incident','assign','getString','Subjects','Fields',']\x20POST\x20incident\x20entity\x20schema','ticketId','ticketNumber','number',']\x20getTicket\x20crm','label','?sysparm_query=name%3D','Incident\x20-\x20','push','all',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','Tags','map','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','emit','trigger:browser:url','username','password','sysparm_limit=1','sysparm_display_value=true','remoteUri','serverUrl','stripTrailingSlash','%s/api/now/table/','email','outbound','destcalleridnum','calleridnum','callDirection','queue','unmanaged','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','Recording\x20is\x20enabled!'];(function(_0x397e5f,_0x454c8f){var _0x5302b8=function(_0x1a29ef){while(--_0x1a29ef){_0x397e5f['push'](_0x397e5f['shift']());}};_0x5302b8(++_0x454c8f);}(_0x7ffa,0x155));var _0xa7ff=function(_0x1a4023,_0xa7961){_0x1a4023=_0x1a4023-0x0;var _0x3cc2cf=_0x7ffa[_0x1a4023];return _0x3cc2cf;};'use strict';var _=require(_0xa7ff('0x0'));var Promise=require('bluebird');var rp=require('request-promise');var util=require(_0xa7ff('0x1'));var md5=require(_0xa7ff('0x2'));var Redis=require(_0xa7ff('0x3'));var intUtil=require('./util');var config=require(_0xa7ff('0x4'));var logger=require(_0xa7ff('0x5'))(_0xa7ff('0x6'));config[_0xa7ff('0x7')]=_[_0xa7ff('0x8')](config['redis'],{'host':_0xa7ff('0x9'),'port':0x18eb});var io=require(_0xa7ff('0xa'))(new Redis(config[_0xa7ff('0x7')]));function getAdminUser(_0x81cdc4,_0x3d6b15,_0x3f67c2,_0x1ccaf4,_0x2117b2,_0x4c9dc1){return new Promise(function(_0x34eb07,_0x4af756){var _0x5817d8={'method':_0xa7ff('0xb'),'uri':_0x1ccaf4+_0xa7ff('0xc')+'&'+_0x2117b2+'&'+_0x4c9dc1,'auth':_0x3d6b15,'json':!![]};return rp(_0x5817d8)['then'](function(_0x142e88){if(_0x142e88[_0xa7ff('0xd')]['length']>0x0){_0x3f67c2['adminId']=_0x142e88[_0xa7ff('0xd')][0x0][_0xa7ff('0xe')];}logger[_0xa7ff('0xf')]('['+[_0x81cdc4['toUpperCase']()]+_0xa7ff('0x10'),_0x3f67c2);_0x34eb07(_0x3f67c2);})[_0xa7ff('0x11')](function(_0x2ca6a0){logger[_0xa7ff('0x12')]('['+[_0x81cdc4[_0xa7ff('0x13')]()]+']',_0x2ca6a0[_0xa7ff('0x14')]);_0x4af756(_0x2ca6a0[_0xa7ff('0x14')]);});});}function getUser(_0x2c4be9,_0x4d0d08,_0x5ea520,_0x19d1a5,_0x5e6b3b){return function(_0x335eff){logger[_0xa7ff('0xf')]('['+[_0x2c4be9['toUpperCase']()]+'],\x20getUser\x20input\x20crm',_0x335eff);return new Promise(function(_0x1f7c24,_0x4b904a){if(intUtil['validateEmail'](_0x335eff['userEmail'])){var _0x2bee4a={'method':_0xa7ff('0xb'),'uri':_0x5ea520+_0xa7ff('0x15')+_0x335eff['userEmail']+'&'+_0x19d1a5+'&'+_0x5e6b3b,'auth':_0x4d0d08,'json':!![]};logger[_0xa7ff('0xf')]('['+[_0x2c4be9[_0xa7ff('0x13')]()]+'],\x20getUser\x20rp\x20obj',_0x2bee4a);return rp(_0x2bee4a)[_0xa7ff('0x16')](function(_0x2e6a90){logger[_0xa7ff('0xf')]('['+[_0x2c4be9[_0xa7ff('0x13')]()]+_0xa7ff('0x17'),_0x2e6a90);if(_0x2e6a90[_0xa7ff('0xd')][_0xa7ff('0x18')]>0x0&&String(_0x2e6a90[_0xa7ff('0xd')][0x0][_0xa7ff('0x19')])===_0xa7ff('0x1a')){_0x335eff['userId']=_0x2e6a90[_0xa7ff('0xd')][0x0][_0xa7ff('0xe')];}else{_0x335eff[_0xa7ff('0x1b')]=_0x335eff['adminId'];_0x335eff[_0xa7ff('0x1c')]=_0x335eff['adminEmail'];}logger[_0xa7ff('0xf')]('['+[_0x2c4be9[_0xa7ff('0x13')]()]+'],\x20getUser\x20crm',_0x335eff);_0x1f7c24(_0x335eff);})['catch'](function(_0x2857b2){logger[_0xa7ff('0x12')]('['+[_0x2c4be9[_0xa7ff('0x13')]()]+']',_0x2857b2[_0xa7ff('0x14')]);_0x4b904a(_0x2857b2[_0xa7ff('0x14')]);});}else{logger['info']('['+[_0x2c4be9['toUpperCase']()]+_0xa7ff('0x1d'));_0x335eff[_0xa7ff('0x1b')]=_0x335eff[_0xa7ff('0x1e')];_0x335eff['userEmail']=_0x335eff[_0xa7ff('0x1f')];_0x1f7c24(_0x335eff);}});};}function createEndUser(_0x5742a9,_0x58b4f3,_0x164d21,_0x5972b1,_0x4e9a05){logger[_0xa7ff('0xf')]('['+[_0x5742a9['toUpperCase']()]+_0xa7ff('0x20'),_0x164d21);return new Promise(function(_0x390f76,_0x1fc32){var _0x12ac6b={'method':_0xa7ff('0x21'),'uri':_0x5972b1+'sys_user?'+_0x4e9a05,'body':{'user_name':_0x164d21[_0xa7ff('0x22')],'roles':_0xa7ff('0x23'),'first_name':_0x164d21[_0xa7ff('0x22')],'active':_0xa7ff('0x1a'),'date_format':_0xa7ff('0x24'),'phone':_0x164d21[_0xa7ff('0x22')]},'auth':_0x58b4f3,'json':!![]};return rp(_0x12ac6b)[_0xa7ff('0x16')](function(_0x488520){logger[_0xa7ff('0xf')]('['+[_0x5742a9[_0xa7ff('0x13')]()]+_0xa7ff('0x25'),_0x488520[_0xa7ff('0xd')]);_0x164d21['endUserId']=_0x488520[_0xa7ff('0xd')][_0xa7ff('0xe')];_0x390f76(_0x164d21);})['catch'](function(_0x4dbfb1){logger[_0xa7ff('0x12')]('['+[_0x5742a9[_0xa7ff('0x13')]()]+']',_0x4dbfb1[_0xa7ff('0x14')]);_0x1fc32(_0x4dbfb1[_0xa7ff('0x14')]);});});}function getEndUser(_0x2dfcdb,_0x5df8a4,_0x5daae8,_0x3e1ecc,_0x2de348){return function(_0x56da43){logger[_0xa7ff('0xf')]('['+[_0x2dfcdb[_0xa7ff('0x13')]()]+_0xa7ff('0x26'),_0x56da43);return new Promise(function(_0x29ce0a,_0x29dcd4){var _0x4e40a0={'method':'GET','uri':_0x5daae8+'sys_user?sysparm_query=phone%3D'+_0x56da43[_0xa7ff('0x22')]+'&'+_0x3e1ecc+'&'+_0x2de348,'auth':_0x5df8a4,'json':!![]};return rp(_0x4e40a0)['then'](function(_0x147b6b){if(_0x147b6b['result']['length']>0x0){_0x56da43[_0xa7ff('0x27')]=_0x147b6b[_0xa7ff('0xd')][0x0]['sys_id'];logger[_0xa7ff('0xf')]('['+[_0x2dfcdb[_0xa7ff('0x13')]()]+_0xa7ff('0x28'),_0x56da43);_0x29ce0a(_0x56da43);}else{return createEndUser(_0x2dfcdb,_0x5df8a4,_0x56da43,_0x5daae8,_0x3e1ecc)['then'](function(_0x18d603){logger[_0xa7ff('0xf')]('['+[_0x2dfcdb['toUpperCase']()]+'],\x20createEndUser\x20crm',_0x18d603);_0x29ce0a(_0x18d603);});}})[_0xa7ff('0x11')](function(_0x439e31){logger['error']('['+[_0x2dfcdb[_0xa7ff('0x13')]()]+']',_0x439e31[_0xa7ff('0x14')]);_0x29dcd4(_0x439e31[_0xa7ff('0x14')]);});});};}function getCustomFields(_0x433070,_0x157800){var _0x7fdef9={};if(_0x433070[_0xa7ff('0x18')]>0x0){_[_0xa7ff('0x29')](_0x433070,function(_0xc7197a){if(_[_0xa7ff('0x2a')](['string',_0xa7ff('0x2b')],_0xc7197a[_0xa7ff('0x2c')])&&_0xc7197a['nameField']&&!_0xc7197a[_0xa7ff('0x2d')]){_0x7fdef9[_0xc7197a[_0xa7ff('0x2e')][_0xa7ff('0x2f')]()]=_0xc7197a[_0xa7ff('0x30')]['toString']();}else if(_['includes']([_0xa7ff('0x31'),_0xa7ff('0x2b')],_0xc7197a['type'])&&_0xc7197a[_0xa7ff('0x32')]&&_0xc7197a[_0xa7ff('0x2d')]){_0x7fdef9[_0xc7197a[_0xa7ff('0x32')][_0xa7ff('0x2f')]()]=_0xc7197a[_0xa7ff('0x30')]['toString']();}else if(_0xc7197a[_0xa7ff('0x2c')]===_0xa7ff('0x33')&&_0xc7197a[_0xa7ff('0x34')]&&_0xc7197a['idField']&&_0xc7197a[_0xa7ff('0x2d')]){_0x7fdef9[_0xc7197a[_0xa7ff('0x32')][_0xa7ff('0x2f')]()]=_0x157800[_0xc7197a[_0xa7ff('0x34')]]['toString']();}else if(_0xc7197a['type']==='customVariable'&&_0xc7197a[_0xa7ff('0x35')]&&_0xc7197a[_0xa7ff('0x35')][_0xa7ff('0x36')]&&_0xc7197a[_0xa7ff('0x32')]&&_0xc7197a['customField']){_0x7fdef9[_0xc7197a[_0xa7ff('0x32')]['toLowerCase']()]=_0x157800[_0xc7197a['Variable'][_0xa7ff('0x36')][_0xa7ff('0x2f')]()][_0xa7ff('0x37')]();}});}return _0x7fdef9;}function getTicket(_0x30975f,_0x3fe8a6,_0xc7c476,_0x14d155,_0x359932,_0x21e0d9){return function(_0x285519){logger[_0xa7ff('0xf')]('['+[_0x30975f[_0xa7ff('0x13')]()]+_0xa7ff('0x38'),_0x285519);return new Promise(function(_0x576b3e,_0x5afe43){var _0xd49004=_0x30975f[_0xa7ff('0x2f')]()==='outbound'?_0x285519['userId']:_0x285519[_0xa7ff('0x27')];var _0xcf3738={'method':'POST','uri':_0xc7c476+_0xa7ff('0x39')+'?'+_0x21e0d9,'body':Object[_0xa7ff('0x3a')]({},{'active':_0xa7ff('0x1a'),'caller_id':_0xd49004,'assigned_to':_0x285519['userId'],'short_description':intUtil[_0xa7ff('0x3b')](_0x14d155[_0xa7ff('0x3c')],_0x359932,'\x20'),'description':intUtil[_0xa7ff('0x3b')](_0x14d155['Descriptions'],_0x359932,'\x0a')},getCustomFields(_0x14d155[_0xa7ff('0x3d')],_0x359932)),'auth':_0x3fe8a6,'json':!![]};return rp(_0xcf3738)['then'](function(_0x563a25){logger[_0xa7ff('0xf')]('['+[_0x30975f['toUpperCase']()]+_0xa7ff('0x3e'),_0x563a25['result']);_0x285519[_0xa7ff('0x3f')]=_0x563a25['result'][_0xa7ff('0xe')];_0x285519[_0xa7ff('0x40')]=_0x563a25[_0xa7ff('0xd')][_0xa7ff('0x41')];logger[_0xa7ff('0xf')]('['+[_0x30975f['toUpperCase']()]+_0xa7ff('0x42'),_0x285519);_0x576b3e(_0x285519);})[_0xa7ff('0x11')](function(_0x51812b){logger[_0xa7ff('0x12')]('['+[_0x30975f[_0xa7ff('0x13')]()]+']',_0x51812b[_0xa7ff('0x14')]);_0x5afe43(_0x51812b[_0xa7ff('0x14')]);});});};}function createRemoteTag(_0x313637,_0x553649,_0x115cbc,_0x349451){return new Promise(function(_0x4051a2,_0x4767f6){var _0x3e302c={'method':_0xa7ff('0x21'),'uri':_0x115cbc+_0xa7ff('0x43')+'?'+_0x349451,'body':{'short_description':_0x313637,'global':!![],'active':!![],'name':_0x313637},'auth':_0x553649,'json':!![]};return rp(_0x3e302c)[_0xa7ff('0x16')](function(_0x555648){var _0x29bf7e=_0x555648[_0xa7ff('0xd')][_0xa7ff('0xe')];_0x4051a2(_0x29bf7e);});});}function getRemoteTag(_0x296ecc,_0x1cd4bc,_0x14cf54,_0x2f982d,_0x3a463d){return new Promise(function(_0x1a735d,_0x1d9fc3){var _0x2c9e67={'method':_0xa7ff('0xb'),'uri':_0x14cf54+'label'+_0xa7ff('0x44')+_0x296ecc+'&'+_0x2f982d,'auth':_0x1cd4bc,'json':!![]};return rp(_0x2c9e67)[_0xa7ff('0x16')](function(_0x22a8a6){if(_0x22a8a6[_0xa7ff('0xd')]['length']>0x0){var _0x54006c=_0x22a8a6[_0xa7ff('0xd')][0x0]['sys_id'];_0x1a735d(_0x54006c);}else{return createRemoteTag(_0x296ecc,_0x1cd4bc,_0x14cf54,_0x2f982d)[_0xa7ff('0x16')](function(_0x3c444f){_0x1a735d(_0x3c444f);});}});});}function assignTagToIncident(_0x53a08d,_0x134cce,_0x3d9b23,_0x332476,_0x8fde72){return new Promise(function(_0x4d3961,_0x4b9ed0){var _0x277c9d={'method':'POST','uri':_0x3d9b23+'label_entry'+'?'+_0x8fde72,'body':{'label':_0x53a08d,'table':_0xa7ff('0x39'),'id_type':'Incident','table_key':_0x332476['ticketId'],'title':_0xa7ff('0x45')+_0x332476[_0xa7ff('0x40')],'id_display':_0x332476[_0xa7ff('0x40')]},'auth':_0x134cce,'json':!![]};return rp(_0x277c9d)[_0xa7ff('0x16')](function(_0x1695bb){_0x4d3961();})['catch'](function(){_0x4d3961();});});}function manageTags(_0x3c0d11,_0x50a4e1,_0x53fdd3,_0x3edb81,_0xd5e501,_0x5daa60,_0x325e27){return new Promise(function(_0x43ba4f,_0x31f53b){var _0x1acb91=[];_0x50a4e1[_0xa7ff('0x29')](function(_0x5eec8f){_0x1acb91[_0xa7ff('0x46')](getRemoteTag(_0x5eec8f,_0x53fdd3,_0x3edb81,_0x5daa60,_0x325e27));});return Promise[_0xa7ff('0x47')](_0x1acb91)[_0xa7ff('0x16')](function(_0x5e0806){if(_0x5e0806[_0xa7ff('0x18')]){logger[_0xa7ff('0xf')]('['+[_0x3c0d11[_0xa7ff('0x13')]()]+_0xa7ff('0x48'),_0x5e0806);var _0xc02c8a=[];_0x5e0806[_0xa7ff('0x29')](function(_0x382769){_0xc02c8a['push'](assignTagToIncident(_0x382769,_0x53fdd3,_0x3edb81,_0xd5e501,_0x5daa60));});return Promise[_0xa7ff('0x47')](_0xc02c8a)['then'](function(){_0x43ba4f();})[_0xa7ff('0x11')](function(){_0x43ba4f();});}else{_0x43ba4f();}});});}function getTags(_0x45c043,_0x46b5c6,_0x37363f,_0x280acb,_0x5bd800,_0x4bce38){return function(_0x4c10fd){return new Promise(function(_0x3d4284,_0x1ab95e){var _0xf3f4af=[];var _0x31cfde=_0x280acb[_0xa7ff('0x49')];if(_0x31cfde&&_0x31cfde[_0xa7ff('0x18')]>0x0){_0xf3f4af=_[_0xa7ff('0x4a')](_0x31cfde,'name');}if(_0xf3f4af[_0xa7ff('0x18')]>0x0){return manageTags(_0x45c043,_0xf3f4af,_0x46b5c6,_0x37363f,_0x4c10fd,_0x5bd800,_0x4bce38)[_0xa7ff('0x16')](function(){_0x3d4284(_0x4c10fd);});}else{_0x3d4284(_0x4c10fd);}});};}function emit(_0x400426,_0x4e9c2a,_0x6cec29){var _0x43084c=_0xa7ff('0x4b')+_0xa7ff('0x4c')+_0xa7ff('0x4d')+_0xa7ff('0x4e');var _0x50337a={'uri':_0x400426+_0xa7ff('0x4f')+_0x6cec29+_0x43084c};io['to'](util[_0xa7ff('0x50')](_0xa7ff('0x51'),_0x4e9c2a))[_0xa7ff('0x52')](_0xa7ff('0x53'),_0x50337a);}exports['cs']=function(_0x3c10b7,_0x2c7ec1,_0x15c498,_0x53c02b,_0x2d7a0e,_0x35ba9d,_0x5b6b21,_0x6eab1b){var _0x4d8058={};var _0x1fd3c5={'user':_0x35ba9d[_0xa7ff('0x54')],'pass':_0x35ba9d[_0xa7ff('0x55')]};var _0x4e594d=_0xa7ff('0x56');var _0x1c60fa=_0xa7ff('0x57');_0x35ba9d[_0xa7ff('0x58')]=intUtil['stripTrailingSlash'](_0x35ba9d[_0xa7ff('0x58')]);_0x35ba9d[_0xa7ff('0x59')]=intUtil[_0xa7ff('0x5a')](_0x35ba9d['serverUrl']);var _0x17ca75=util['format'](_0xa7ff('0x5b'),_0x35ba9d[_0xa7ff('0x58')]);_0x4d8058['userEmail']=!_['isNil'](_0x53c02b)?_0x53c02b[_0xa7ff('0x5c')]:null;_0x4d8058['adminEmail']=_0x35ba9d['email'];_0x4d8058[_0xa7ff('0x22')]=_0x6eab1b[_0xa7ff('0x2f')]()===_0xa7ff('0x5d')?_0x2c7ec1[_0xa7ff('0x5e')]:_0x2c7ec1[_0xa7ff('0x5f')];_0x4d8058[_0xa7ff('0x60')]=_0x6eab1b===_0xa7ff('0x61')||_0x6eab1b===_0xa7ff('0x62')?'queue':'outbound';var _0x238a84=util[_0xa7ff('0x50')](_0xa7ff('0x63'),_0x35ba9d['serverUrl'],_0x2c7ec1[_0xa7ff('0x64')],md5(_0x2c7ec1[_0xa7ff('0x64')]));if(_0x2d7a0e&&_0x2d7a0e[_0xa7ff('0x65')]){logger[_0xa7ff('0xf')]('[QUEUE]',_0xa7ff('0x66'));_0x2c7ec1[_0xa7ff('0x67')]=_0x238a84;}else if(_0x5b6b21&&_0x5b6b21[_0xa7ff('0x68')]&&_0x5b6b21['recordingFormat']!==_0xa7ff('0x69')){logger[_0xa7ff('0xf')](_0xa7ff('0x6a'),'Recording\x20is\x20enabled!');_0x2c7ec1['recordingURL']=_0x238a84;}else{_0x2c7ec1[_0xa7ff('0x67')]='';}return getAdminUser(_0x6eab1b,_0x1fd3c5,_0x4d8058,_0x17ca75,_0x1c60fa,_0x4e594d)[_0xa7ff('0x16')](getUser(_0x6eab1b,_0x1fd3c5,_0x17ca75,_0x1c60fa,_0x4e594d))[_0xa7ff('0x16')](getEndUser(_0x6eab1b,_0x1fd3c5,_0x17ca75,_0x1c60fa,_0x4e594d))['then'](getTicket(_0x6eab1b,_0x1fd3c5,_0x17ca75,_0x15c498,_0x2c7ec1,_0x1c60fa))[_0xa7ff('0x16')](function(_0x203fee){logger[_0xa7ff('0xf')](util['format'](_0xa7ff('0x6b'),_0x203fee['ticketId']));logger[_0xa7ff('0xf')](util[_0xa7ff('0x50')](_0xa7ff('0x6c'),_0x6eab1b));if(_0x6eab1b!==_0xa7ff('0x62')){logger[_0xa7ff('0xf')]('['+[_0x6eab1b[_0xa7ff('0x13')]()]+']',_0xa7ff('0x6d'));emit(_0x35ba9d[_0xa7ff('0x58')],_0x53c02b[_0xa7ff('0x36')],_0x203fee[_0xa7ff('0x3f')]);}})['catch'](function(_0x59294b){logger[_0xa7ff('0x12')]('['+[_0x6eab1b[_0xa7ff('0x13')]()]+_0xa7ff('0x6e'),util['inspect'](_0x59294b,{'showHidden':!![],'depth':null}));});};
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