Built motion from commit d1eab355.|2.6.28
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
index acf9a4f..88a98ea 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0xa9e0=['validateEmail','userEmail','sys_user?sysparm_query=email%3D','],\x20getUser\x20rp\x20obj','then','],\x20getUser\x20entity','userId','adminEmail','],\x20getUser\x20crm','catch','],\x20createEndUser\x20input\x20crm','POST','sys_user?','user','endUserNumber','true','System','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','length','forEach','type','customField','idField','content','toString','toLowerCase','variable','variableName','Variable','name',']\x20getTicket\x20input\x20crm','outbound','incident','assign','getString','Descriptions','Fields',']\x20POST\x20incident\x20entity\x20schema',']\x20getTicket\x20crm','label','Incident','ticketId','Incident\x20-\x20','ticketNumber','push','all',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','Tags','map','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','emit','trigger:browser:url','password','sysparm_limit=1','sysparm_display_value=true','serverUrl','stripTrailingSlash','%s/api/now/table/','remoteUri','email','destcalleridnum','calleridnum','queue','abandoned','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingFormat','none','[OUTBOUND]','recordingURL','The\x20ticket\x20ID\x20is:\x20%s','call\x20direction:\x20%s',']\x20Error\x20running\x20ServiceNow\x20integration','lodash','bluebird','request-promise','ioredis','../../../../config/environment','../../../../config/logger','servicenow','redis','defaults','localhost','socket.io-emitter','GET','sys_user?sysparm_query=user_name%3Dadmin','adminId','result','sys_id','info','toUpperCase','],\x20getAdminUser\x20crm','error','message'];(function(_0x2763f2,_0x416af8){var _0x3ef471=function(_0x288aa2){while(--_0x288aa2){_0x2763f2['push'](_0x2763f2['shift']());}};_0x3ef471(++_0x416af8);}(_0xa9e0,0x123));var _0x0a9e=function(_0x3e112d,_0x2bb132){_0x3e112d=_0x3e112d-0x0;var _0x531c31=_0xa9e0[_0x3e112d];return _0x531c31;};'use strict';var _=require(_0x0a9e('0x0'));var Promise=require(_0x0a9e('0x1'));var rp=require(_0x0a9e('0x2'));var util=require('util');var md5=require('md5');var Redis=require(_0x0a9e('0x3'));var intUtil=require('./util');var config=require(_0x0a9e('0x4'));var logger=require(_0x0a9e('0x5'))(_0x0a9e('0x6'));config[_0x0a9e('0x7')]=_[_0x0a9e('0x8')](config['redis'],{'host':_0x0a9e('0x9'),'port':0x18eb});var io=require(_0x0a9e('0xa'))(new Redis(config[_0x0a9e('0x7')]));function getAdminUser(_0x5f41ea,_0x503809,_0xe42b77,_0x56465b,_0x52cace,_0x39753a){return new Promise(function(_0xf81284,_0x307b3e){var _0x3ab53f={'method':_0x0a9e('0xb'),'uri':_0x56465b+_0x0a9e('0xc')+'&'+_0x52cace+'&'+_0x39753a,'auth':_0x503809,'json':!![]};return rp(_0x3ab53f)['then'](function(_0x50dfb2){if(_0x50dfb2['result']['length']>0x0){_0xe42b77[_0x0a9e('0xd')]=_0x50dfb2[_0x0a9e('0xe')][0x0][_0x0a9e('0xf')];}logger[_0x0a9e('0x10')]('['+[_0x5f41ea[_0x0a9e('0x11')]()]+_0x0a9e('0x12'),_0xe42b77);_0xf81284(_0xe42b77);})['catch'](function(_0x4283ce){logger[_0x0a9e('0x13')]('['+[_0x5f41ea[_0x0a9e('0x11')]()]+']',_0x4283ce[_0x0a9e('0x14')]);_0x307b3e(_0x4283ce[_0x0a9e('0x14')]);});});}function getUser(_0x4d5611,_0x52a03d,_0x22dccb,_0x5d0880,_0x1985b6){return function(_0x519dfd){logger[_0x0a9e('0x10')]('['+[_0x4d5611[_0x0a9e('0x11')]()]+'],\x20getUser\x20input\x20crm',_0x519dfd);return new Promise(function(_0x225616,_0x5a0a06){if(intUtil[_0x0a9e('0x15')](_0x519dfd[_0x0a9e('0x16')])){var _0x106033={'method':_0x0a9e('0xb'),'uri':_0x22dccb+_0x0a9e('0x17')+_0x519dfd[_0x0a9e('0x16')]+'&'+_0x5d0880+'&'+_0x1985b6,'auth':_0x52a03d,'json':!![]};logger[_0x0a9e('0x10')]('['+[_0x4d5611[_0x0a9e('0x11')]()]+_0x0a9e('0x18'),_0x106033);return rp(_0x106033)[_0x0a9e('0x19')](function(_0x1c696a){logger[_0x0a9e('0x10')]('['+[_0x4d5611['toUpperCase']()]+_0x0a9e('0x1a'),_0x1c696a);if(_0x1c696a[_0x0a9e('0xe')]['length']>0x0&&String(_0x1c696a[_0x0a9e('0xe')][0x0]['active'])==='true'){_0x519dfd[_0x0a9e('0x1b')]=_0x1c696a[_0x0a9e('0xe')][0x0][_0x0a9e('0xf')];}else{_0x519dfd[_0x0a9e('0x1b')]=_0x519dfd['adminId'];_0x519dfd[_0x0a9e('0x16')]=_0x519dfd[_0x0a9e('0x1c')];}logger[_0x0a9e('0x10')]('['+[_0x4d5611[_0x0a9e('0x11')]()]+_0x0a9e('0x1d'),_0x519dfd);_0x225616(_0x519dfd);})[_0x0a9e('0x1e')](function(_0x16b1ca){logger['error']('['+[_0x4d5611['toUpperCase']()]+']',_0x16b1ca[_0x0a9e('0x14')]);_0x5a0a06(_0x16b1ca[_0x0a9e('0x14')]);});}else{logger[_0x0a9e('0x10')]('['+[_0x4d5611[_0x0a9e('0x11')]()]+']\x20using\x20admin\x20profile');_0x519dfd[_0x0a9e('0x1b')]=_0x519dfd['adminId'];_0x519dfd[_0x0a9e('0x16')]=_0x519dfd['adminEmail'];_0x225616(_0x519dfd);}});};}function createEndUser(_0x1dc186,_0x34dc65,_0x25fba9,_0x14433c,_0x140511){logger[_0x0a9e('0x10')]('['+[_0x1dc186[_0x0a9e('0x11')]()]+_0x0a9e('0x1f'),_0x25fba9);return new Promise(function(_0x5a101a,_0x3652a7){var _0x468813={'method':_0x0a9e('0x20'),'uri':_0x14433c+_0x0a9e('0x21')+_0x140511,'body':{'user_name':_0x25fba9['endUserNumber'],'roles':_0x0a9e('0x22'),'first_name':_0x25fba9[_0x0a9e('0x23')],'active':_0x0a9e('0x24'),'date_format':_0x0a9e('0x25'),'phone':_0x25fba9[_0x0a9e('0x23')]},'auth':_0x34dc65,'json':!![]};return rp(_0x468813)[_0x0a9e('0x19')](function(_0x296f41){logger[_0x0a9e('0x10')]('['+[_0x1dc186[_0x0a9e('0x11')]()]+'],\x20EndUser\x20schema',_0x296f41[_0x0a9e('0xe')]);_0x25fba9['endUserId']=_0x296f41[_0x0a9e('0xe')][_0x0a9e('0xf')];_0x5a101a(_0x25fba9);})[_0x0a9e('0x1e')](function(_0x33bdb7){logger[_0x0a9e('0x13')]('['+[_0x1dc186['toUpperCase']()]+']',_0x33bdb7[_0x0a9e('0x14')]);_0x3652a7(_0x33bdb7[_0x0a9e('0x14')]);});});}function getEndUser(_0x40cb85,_0x2da5c0,_0x2b45ea,_0x409319,_0x332d35){return function(_0x39e565){logger['info']('['+[_0x40cb85[_0x0a9e('0x11')]()]+'],\x20getEndUser\x20input\x20crm',_0x39e565);return new Promise(function(_0x2cc7a0,_0x14b13f){var _0x2b7e7f={'method':_0x0a9e('0xb'),'uri':_0x2b45ea+'sys_user?sysparm_query=phone%3D'+_0x39e565[_0x0a9e('0x23')]+'&'+_0x409319+'&'+_0x332d35,'auth':_0x2da5c0,'json':!![]};return rp(_0x2b7e7f)[_0x0a9e('0x19')](function(_0x1fa90d){if(_0x1fa90d[_0x0a9e('0xe')]['length']>0x0){_0x39e565['endUserId']=_0x1fa90d[_0x0a9e('0xe')][0x0]['sys_id'];logger[_0x0a9e('0x10')]('['+[_0x40cb85[_0x0a9e('0x11')]()]+_0x0a9e('0x26'),_0x39e565);_0x2cc7a0(_0x39e565);}else{return createEndUser(_0x40cb85,_0x2da5c0,_0x39e565,_0x2b45ea,_0x409319)[_0x0a9e('0x19')](function(_0x4f41ae){logger[_0x0a9e('0x10')]('['+[_0x40cb85[_0x0a9e('0x11')]()]+_0x0a9e('0x27'),_0x4f41ae);_0x2cc7a0(_0x4f41ae);});}})['catch'](function(_0x1dbf74){logger[_0x0a9e('0x13')]('['+[_0x40cb85[_0x0a9e('0x11')]()]+']',_0x1dbf74['message']);_0x14b13f(_0x1dbf74['message']);});});};}function getCustomFields(_0x11b61d,_0x40d766){var _0x5adda1={};if(_0x11b61d[_0x0a9e('0x28')]>0x0){_[_0x0a9e('0x29')](_0x11b61d,function(_0x2e1b3a){if(_0x2e1b3a[_0x0a9e('0x2a')]==='string'&&_0x2e1b3a['nameField']&&!_0x2e1b3a[_0x0a9e('0x2b')]){_0x5adda1[_0x2e1b3a[_0x0a9e('0x2c')]['toLowerCase']()]=_0x2e1b3a[_0x0a9e('0x2d')][_0x0a9e('0x2e')]();}else if(_0x2e1b3a[_0x0a9e('0x2a')]==='string'&&_0x2e1b3a[_0x0a9e('0x2c')]&&_0x2e1b3a[_0x0a9e('0x2b')]){_0x5adda1[_0x2e1b3a[_0x0a9e('0x2c')][_0x0a9e('0x2f')]()]=_0x2e1b3a[_0x0a9e('0x2d')][_0x0a9e('0x2e')]();}else if(_0x2e1b3a[_0x0a9e('0x2a')]===_0x0a9e('0x30')&&_0x2e1b3a[_0x0a9e('0x31')]&&_0x2e1b3a[_0x0a9e('0x2c')]&&_0x2e1b3a[_0x0a9e('0x2b')]){_0x5adda1[_0x2e1b3a[_0x0a9e('0x2c')][_0x0a9e('0x2f')]()]=_0x40d766[_0x2e1b3a[_0x0a9e('0x31')]][_0x0a9e('0x2e')]();}else if(_0x2e1b3a['type']==='customVariable'&&_0x2e1b3a[_0x0a9e('0x32')]&&_0x2e1b3a[_0x0a9e('0x32')][_0x0a9e('0x33')]&&_0x2e1b3a[_0x0a9e('0x2c')]&&_0x2e1b3a[_0x0a9e('0x2b')]){_0x5adda1[_0x2e1b3a[_0x0a9e('0x2c')][_0x0a9e('0x2f')]()]=_0x40d766[_0x2e1b3a[_0x0a9e('0x32')][_0x0a9e('0x33')][_0x0a9e('0x2f')]()][_0x0a9e('0x2e')]();}});}return _0x5adda1;}function getTicket(_0x35ed4a,_0x5026aa,_0x117c99,_0x138b8b,_0xdd268f,_0xfbd5ad){return function(_0x2e8caf){logger[_0x0a9e('0x10')]('['+[_0x35ed4a[_0x0a9e('0x11')]()]+_0x0a9e('0x34'),_0x2e8caf);return new Promise(function(_0x59afe8,_0x2e9d90){var _0x48fd45=_0x35ed4a[_0x0a9e('0x2f')]()===_0x0a9e('0x35')?_0x2e8caf[_0x0a9e('0x1b')]:_0x2e8caf['endUserId'];var _0x14bec2={'method':_0x0a9e('0x20'),'uri':_0x117c99+_0x0a9e('0x36')+'?'+_0xfbd5ad,'body':Object[_0x0a9e('0x37')]({},{'active':_0x0a9e('0x24'),'caller_id':_0x48fd45,'assigned_to':_0x2e8caf[_0x0a9e('0x1b')],'short_description':intUtil[_0x0a9e('0x38')](_0x138b8b['Subjects'],_0xdd268f,'\x20'),'description':intUtil[_0x0a9e('0x38')](_0x138b8b[_0x0a9e('0x39')],_0xdd268f,'\x0a')},getCustomFields(_0x138b8b[_0x0a9e('0x3a')],_0xdd268f)),'auth':_0x5026aa,'json':!![]};return rp(_0x14bec2)[_0x0a9e('0x19')](function(_0x409789){logger[_0x0a9e('0x10')]('['+[_0x35ed4a[_0x0a9e('0x11')]()]+_0x0a9e('0x3b'),_0x409789[_0x0a9e('0xe')]);_0x2e8caf['ticketId']=_0x409789[_0x0a9e('0xe')][_0x0a9e('0xf')];_0x2e8caf['ticketNumber']=_0x409789['result']['number'];logger[_0x0a9e('0x10')]('['+[_0x35ed4a[_0x0a9e('0x11')]()]+_0x0a9e('0x3c'),_0x2e8caf);_0x59afe8(_0x2e8caf);})[_0x0a9e('0x1e')](function(_0x61bb17){logger[_0x0a9e('0x13')]('['+[_0x35ed4a[_0x0a9e('0x11')]()]+']',_0x61bb17[_0x0a9e('0x14')]);_0x2e9d90(_0x61bb17['message']);});});};}function createRemoteTag(_0x4b1b9f,_0x53975a,_0x39d77d,_0x204173){return new Promise(function(_0x14d602,_0x5bb3ed){var _0x2b69d9={'method':_0x0a9e('0x20'),'uri':_0x39d77d+'label'+'?'+_0x204173,'body':{'short_description':_0x4b1b9f,'global':!![],'active':!![],'name':_0x4b1b9f},'auth':_0x53975a,'json':!![]};return rp(_0x2b69d9)['then'](function(_0x2ef381){var _0x59c6ff=_0x2ef381[_0x0a9e('0xe')]['sys_id'];_0x14d602(_0x59c6ff);});});}function getRemoteTag(_0x2e5e62,_0x3c20b2,_0x439340,_0x53613a,_0x2f82da){return new Promise(function(_0x1bf38a,_0x508b47){var _0x50f687={'method':_0x0a9e('0xb'),'uri':_0x439340+_0x0a9e('0x3d')+'?sysparm_query=name%3D'+_0x2e5e62+'&'+_0x53613a,'auth':_0x3c20b2,'json':!![]};return rp(_0x50f687)[_0x0a9e('0x19')](function(_0x5ce9ac){if(_0x5ce9ac[_0x0a9e('0xe')]['length']>0x0){var _0xe22ccc=_0x5ce9ac['result'][0x0]['sys_id'];_0x1bf38a(_0xe22ccc);}else{return createRemoteTag(_0x2e5e62,_0x3c20b2,_0x439340,_0x53613a)['then'](function(_0x2da03c){_0x1bf38a(_0x2da03c);});}});});}function assignTagToIncident(_0x47de4c,_0x2f7092,_0x65432,_0x3cfd00,_0x19b4df){return new Promise(function(_0x232830,_0x272738){var _0xd10662={'method':_0x0a9e('0x20'),'uri':_0x65432+'label_entry'+'?'+_0x19b4df,'body':{'label':_0x47de4c,'table':_0x0a9e('0x36'),'id_type':_0x0a9e('0x3e'),'table_key':_0x3cfd00[_0x0a9e('0x3f')],'title':_0x0a9e('0x40')+_0x3cfd00[_0x0a9e('0x41')],'id_display':_0x3cfd00[_0x0a9e('0x41')]},'auth':_0x2f7092,'json':!![]};return rp(_0xd10662)['then'](function(_0x956fbe){_0x232830();})[_0x0a9e('0x1e')](function(){_0x232830();});});}function manageTags(_0x5239ef,_0x3649cc,_0x5cc8fb,_0x20c668,_0x5ba1f9,_0x4b3c1a,_0x5674ee){return new Promise(function(_0x273cb5,_0x49d231){var _0x2244d6=[];_0x3649cc[_0x0a9e('0x29')](function(_0x261adb){_0x2244d6[_0x0a9e('0x42')](getRemoteTag(_0x261adb,_0x5cc8fb,_0x20c668,_0x4b3c1a,_0x5674ee));});return Promise[_0x0a9e('0x43')](_0x2244d6)[_0x0a9e('0x19')](function(_0x49eed0){if(_0x49eed0[_0x0a9e('0x28')]){logger['info']('['+[_0x5239ef[_0x0a9e('0x11')]()]+_0x0a9e('0x44'),_0x49eed0);var _0x51aaf7=[];_0x49eed0['forEach'](function(_0x453360){_0x51aaf7[_0x0a9e('0x42')](assignTagToIncident(_0x453360,_0x5cc8fb,_0x20c668,_0x5ba1f9,_0x4b3c1a));});return Promise[_0x0a9e('0x43')](_0x51aaf7)[_0x0a9e('0x19')](function(){_0x273cb5();})['catch'](function(){_0x273cb5();});}else{_0x273cb5();}});});}function getTags(_0x1d0dc8,_0xe05a5a,_0x54327c,_0x797b45,_0x17e88c,_0x88dcbf){return function(_0x409b29){return new Promise(function(_0x401837,_0x4d4a35){var _0x176840=[];var _0x2937e0=_0x797b45[_0x0a9e('0x45')];if(_0x2937e0&&_0x2937e0['length']>0x0){_0x176840=_[_0x0a9e('0x46')](_0x2937e0,'name');}if(_0x176840['length']>0x0){return manageTags(_0x1d0dc8,_0x176840,_0xe05a5a,_0x54327c,_0x409b29,_0x17e88c,_0x88dcbf)[_0x0a9e('0x19')](function(){_0x401837(_0x409b29);});}else{_0x401837(_0x409b29);}});};}function emit(_0x4556c5,_0x9375fb,_0x19c995){var _0x186f39=_0x0a9e('0x47')+_0x0a9e('0x48')+_0x0a9e('0x49')+_0x0a9e('0x4a');var _0x1cc4f3={'uri':_0x4556c5+_0x0a9e('0x4b')+_0x19c995+_0x186f39};io['to'](util[_0x0a9e('0x4c')](_0x0a9e('0x4d'),_0x9375fb))[_0x0a9e('0x4e')](_0x0a9e('0x4f'),_0x1cc4f3);}exports['cs']=function(_0x412a72,_0x2a28c0,_0x4257c9,_0x5150a4,_0x1b0b98,_0x295763,_0x243d12,_0x4edbb0){var _0x1148a1={};var _0x30944e={'user':_0x295763['username'],'pass':_0x295763[_0x0a9e('0x50')]};var _0x56e31e=_0x0a9e('0x51');var _0x427946=_0x0a9e('0x52');_0x295763['remoteUri']=intUtil['stripTrailingSlash'](_0x295763['remoteUri']);_0x295763[_0x0a9e('0x53')]=intUtil[_0x0a9e('0x54')](_0x295763[_0x0a9e('0x53')]);var _0x23a7d3=util[_0x0a9e('0x4c')](_0x0a9e('0x55'),_0x295763[_0x0a9e('0x56')]);_0x1148a1[_0x0a9e('0x16')]=!_['isNil'](_0x5150a4)?_0x5150a4[_0x0a9e('0x57')]:null;_0x1148a1[_0x0a9e('0x1c')]=_0x295763[_0x0a9e('0x57')];_0x1148a1['endUserNumber']=_0x4edbb0[_0x0a9e('0x2f')]()==='outbound'?_0x2a28c0[_0x0a9e('0x58')]:_0x2a28c0[_0x0a9e('0x59')];_0x1148a1['callDirection']=_0x4edbb0===_0x0a9e('0x5a')||_0x4edbb0===_0x0a9e('0x5b')?_0x0a9e('0x5a'):_0x0a9e('0x35');var _0x542ece=util[_0x0a9e('0x4c')](_0x0a9e('0x5c'),_0x295763[_0x0a9e('0x53')],_0x2a28c0[_0x0a9e('0x5d')],md5(_0x2a28c0['uniqueid']));if(_0x1b0b98&&_0x1b0b98[_0x0a9e('0x5e')]){logger[_0x0a9e('0x10')](_0x0a9e('0x5f'),_0x0a9e('0x60'));_0x2a28c0['recordingURL']=_0x542ece;}else if(_0x243d12&&_0x243d12[_0x0a9e('0x61')]&&_0x243d12[_0x0a9e('0x61')]!==_0x0a9e('0x62')){logger[_0x0a9e('0x10')](_0x0a9e('0x63'),_0x0a9e('0x60'));_0x2a28c0[_0x0a9e('0x64')]=_0x542ece;}else{_0x2a28c0[_0x0a9e('0x64')]='';}return getAdminUser(_0x4edbb0,_0x30944e,_0x1148a1,_0x23a7d3,_0x427946,_0x56e31e)[_0x0a9e('0x19')](getUser(_0x4edbb0,_0x30944e,_0x23a7d3,_0x427946,_0x56e31e))[_0x0a9e('0x19')](getEndUser(_0x4edbb0,_0x30944e,_0x23a7d3,_0x427946,_0x56e31e))[_0x0a9e('0x19')](getTicket(_0x4edbb0,_0x30944e,_0x23a7d3,_0x4257c9,_0x2a28c0,_0x427946))[_0x0a9e('0x19')](function(_0x25744a){logger[_0x0a9e('0x10')](util['format'](_0x0a9e('0x65'),_0x25744a[_0x0a9e('0x3f')]));logger[_0x0a9e('0x10')](util['format'](_0x0a9e('0x66'),_0x4edbb0));if(_0x4edbb0!==_0x0a9e('0x5b')){logger[_0x0a9e('0x10')]('['+[_0x4edbb0[_0x0a9e('0x11')]()]+']','Displaying\x20call\x20in\x20a\x20new\x20tab...');emit(_0x295763['remoteUri'],_0x5150a4[_0x0a9e('0x33')],_0x25744a[_0x0a9e('0x3f')]);}})['catch'](function(_0x45108c){logger['error']('['+[_0x4edbb0[_0x0a9e('0x11')]()]+_0x0a9e('0x67'),util['inspect'](_0x45108c,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x7ffa=['recordingURL','recordingFormat','none','[OUTBOUND]','The\x20ticket\x20ID\x20is:\x20%s','call\x20direction:\x20%s','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','lodash','util','md5','ioredis','../../../../config/environment','../../../../config/logger','servicenow','redis','defaults','localhost','socket.io-emitter','GET','sys_user?sysparm_query=user_name%3Dadmin','result','sys_id','info','],\x20getAdminUser\x20crm','catch','error','toUpperCase','message','sys_user?sysparm_query=email%3D','then','],\x20getUser\x20entity','length','active','true','userId','userEmail',']\x20using\x20admin\x20profile','adminId','adminEmail','],\x20createEndUser\x20input\x20crm','POST','endUserNumber','user','System','],\x20EndUser\x20schema','],\x20getEndUser\x20input\x20crm','endUserId','],\x20getEndUser\x20crm','forEach','includes','picklist','type','customField','nameField','toLowerCase','content','string','idField','variable','variableName','Variable','name','toString',']\x20getTicket\x20input\x20crm','incident','assign','getString','Subjects','Fields',']\x20POST\x20incident\x20entity\x20schema','ticketId','ticketNumber','number',']\x20getTicket\x20crm','label','?sysparm_query=name%3D','Incident\x20-\x20','push','all',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','Tags','map','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','emit','trigger:browser:url','username','password','sysparm_limit=1','sysparm_display_value=true','remoteUri','serverUrl','stripTrailingSlash','%s/api/now/table/','email','outbound','destcalleridnum','calleridnum','callDirection','queue','unmanaged','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','Recording\x20is\x20enabled!'];(function(_0x397e5f,_0x454c8f){var _0x5302b8=function(_0x1a29ef){while(--_0x1a29ef){_0x397e5f['push'](_0x397e5f['shift']());}};_0x5302b8(++_0x454c8f);}(_0x7ffa,0x155));var _0xa7ff=function(_0x1a4023,_0xa7961){_0x1a4023=_0x1a4023-0x0;var _0x3cc2cf=_0x7ffa[_0x1a4023];return _0x3cc2cf;};'use strict';var _=require(_0xa7ff('0x0'));var Promise=require('bluebird');var rp=require('request-promise');var util=require(_0xa7ff('0x1'));var md5=require(_0xa7ff('0x2'));var Redis=require(_0xa7ff('0x3'));var intUtil=require('./util');var config=require(_0xa7ff('0x4'));var logger=require(_0xa7ff('0x5'))(_0xa7ff('0x6'));config[_0xa7ff('0x7')]=_[_0xa7ff('0x8')](config['redis'],{'host':_0xa7ff('0x9'),'port':0x18eb});var io=require(_0xa7ff('0xa'))(new Redis(config[_0xa7ff('0x7')]));function getAdminUser(_0x81cdc4,_0x3d6b15,_0x3f67c2,_0x1ccaf4,_0x2117b2,_0x4c9dc1){return new Promise(function(_0x34eb07,_0x4af756){var _0x5817d8={'method':_0xa7ff('0xb'),'uri':_0x1ccaf4+_0xa7ff('0xc')+'&'+_0x2117b2+'&'+_0x4c9dc1,'auth':_0x3d6b15,'json':!![]};return rp(_0x5817d8)['then'](function(_0x142e88){if(_0x142e88[_0xa7ff('0xd')]['length']>0x0){_0x3f67c2['adminId']=_0x142e88[_0xa7ff('0xd')][0x0][_0xa7ff('0xe')];}logger[_0xa7ff('0xf')]('['+[_0x81cdc4['toUpperCase']()]+_0xa7ff('0x10'),_0x3f67c2);_0x34eb07(_0x3f67c2);})[_0xa7ff('0x11')](function(_0x2ca6a0){logger[_0xa7ff('0x12')]('['+[_0x81cdc4[_0xa7ff('0x13')]()]+']',_0x2ca6a0[_0xa7ff('0x14')]);_0x4af756(_0x2ca6a0[_0xa7ff('0x14')]);});});}function getUser(_0x2c4be9,_0x4d0d08,_0x5ea520,_0x19d1a5,_0x5e6b3b){return function(_0x335eff){logger[_0xa7ff('0xf')]('['+[_0x2c4be9['toUpperCase']()]+'],\x20getUser\x20input\x20crm',_0x335eff);return new Promise(function(_0x1f7c24,_0x4b904a){if(intUtil['validateEmail'](_0x335eff['userEmail'])){var _0x2bee4a={'method':_0xa7ff('0xb'),'uri':_0x5ea520+_0xa7ff('0x15')+_0x335eff['userEmail']+'&'+_0x19d1a5+'&'+_0x5e6b3b,'auth':_0x4d0d08,'json':!![]};logger[_0xa7ff('0xf')]('['+[_0x2c4be9[_0xa7ff('0x13')]()]+'],\x20getUser\x20rp\x20obj',_0x2bee4a);return rp(_0x2bee4a)[_0xa7ff('0x16')](function(_0x2e6a90){logger[_0xa7ff('0xf')]('['+[_0x2c4be9[_0xa7ff('0x13')]()]+_0xa7ff('0x17'),_0x2e6a90);if(_0x2e6a90[_0xa7ff('0xd')][_0xa7ff('0x18')]>0x0&&String(_0x2e6a90[_0xa7ff('0xd')][0x0][_0xa7ff('0x19')])===_0xa7ff('0x1a')){_0x335eff['userId']=_0x2e6a90[_0xa7ff('0xd')][0x0][_0xa7ff('0xe')];}else{_0x335eff[_0xa7ff('0x1b')]=_0x335eff['adminId'];_0x335eff[_0xa7ff('0x1c')]=_0x335eff['adminEmail'];}logger[_0xa7ff('0xf')]('['+[_0x2c4be9[_0xa7ff('0x13')]()]+'],\x20getUser\x20crm',_0x335eff);_0x1f7c24(_0x335eff);})['catch'](function(_0x2857b2){logger[_0xa7ff('0x12')]('['+[_0x2c4be9[_0xa7ff('0x13')]()]+']',_0x2857b2[_0xa7ff('0x14')]);_0x4b904a(_0x2857b2[_0xa7ff('0x14')]);});}else{logger['info']('['+[_0x2c4be9['toUpperCase']()]+_0xa7ff('0x1d'));_0x335eff[_0xa7ff('0x1b')]=_0x335eff[_0xa7ff('0x1e')];_0x335eff['userEmail']=_0x335eff[_0xa7ff('0x1f')];_0x1f7c24(_0x335eff);}});};}function createEndUser(_0x5742a9,_0x58b4f3,_0x164d21,_0x5972b1,_0x4e9a05){logger[_0xa7ff('0xf')]('['+[_0x5742a9['toUpperCase']()]+_0xa7ff('0x20'),_0x164d21);return new Promise(function(_0x390f76,_0x1fc32){var _0x12ac6b={'method':_0xa7ff('0x21'),'uri':_0x5972b1+'sys_user?'+_0x4e9a05,'body':{'user_name':_0x164d21[_0xa7ff('0x22')],'roles':_0xa7ff('0x23'),'first_name':_0x164d21[_0xa7ff('0x22')],'active':_0xa7ff('0x1a'),'date_format':_0xa7ff('0x24'),'phone':_0x164d21[_0xa7ff('0x22')]},'auth':_0x58b4f3,'json':!![]};return rp(_0x12ac6b)[_0xa7ff('0x16')](function(_0x488520){logger[_0xa7ff('0xf')]('['+[_0x5742a9[_0xa7ff('0x13')]()]+_0xa7ff('0x25'),_0x488520[_0xa7ff('0xd')]);_0x164d21['endUserId']=_0x488520[_0xa7ff('0xd')][_0xa7ff('0xe')];_0x390f76(_0x164d21);})['catch'](function(_0x4dbfb1){logger[_0xa7ff('0x12')]('['+[_0x5742a9[_0xa7ff('0x13')]()]+']',_0x4dbfb1[_0xa7ff('0x14')]);_0x1fc32(_0x4dbfb1[_0xa7ff('0x14')]);});});}function getEndUser(_0x2dfcdb,_0x5df8a4,_0x5daae8,_0x3e1ecc,_0x2de348){return function(_0x56da43){logger[_0xa7ff('0xf')]('['+[_0x2dfcdb[_0xa7ff('0x13')]()]+_0xa7ff('0x26'),_0x56da43);return new Promise(function(_0x29ce0a,_0x29dcd4){var _0x4e40a0={'method':'GET','uri':_0x5daae8+'sys_user?sysparm_query=phone%3D'+_0x56da43[_0xa7ff('0x22')]+'&'+_0x3e1ecc+'&'+_0x2de348,'auth':_0x5df8a4,'json':!![]};return rp(_0x4e40a0)['then'](function(_0x147b6b){if(_0x147b6b['result']['length']>0x0){_0x56da43[_0xa7ff('0x27')]=_0x147b6b[_0xa7ff('0xd')][0x0]['sys_id'];logger[_0xa7ff('0xf')]('['+[_0x2dfcdb[_0xa7ff('0x13')]()]+_0xa7ff('0x28'),_0x56da43);_0x29ce0a(_0x56da43);}else{return createEndUser(_0x2dfcdb,_0x5df8a4,_0x56da43,_0x5daae8,_0x3e1ecc)['then'](function(_0x18d603){logger[_0xa7ff('0xf')]('['+[_0x2dfcdb['toUpperCase']()]+'],\x20createEndUser\x20crm',_0x18d603);_0x29ce0a(_0x18d603);});}})[_0xa7ff('0x11')](function(_0x439e31){logger['error']('['+[_0x2dfcdb[_0xa7ff('0x13')]()]+']',_0x439e31[_0xa7ff('0x14')]);_0x29dcd4(_0x439e31[_0xa7ff('0x14')]);});});};}function getCustomFields(_0x433070,_0x157800){var _0x7fdef9={};if(_0x433070[_0xa7ff('0x18')]>0x0){_[_0xa7ff('0x29')](_0x433070,function(_0xc7197a){if(_[_0xa7ff('0x2a')](['string',_0xa7ff('0x2b')],_0xc7197a[_0xa7ff('0x2c')])&&_0xc7197a['nameField']&&!_0xc7197a[_0xa7ff('0x2d')]){_0x7fdef9[_0xc7197a[_0xa7ff('0x2e')][_0xa7ff('0x2f')]()]=_0xc7197a[_0xa7ff('0x30')]['toString']();}else if(_['includes']([_0xa7ff('0x31'),_0xa7ff('0x2b')],_0xc7197a['type'])&&_0xc7197a[_0xa7ff('0x32')]&&_0xc7197a[_0xa7ff('0x2d')]){_0x7fdef9[_0xc7197a[_0xa7ff('0x32')][_0xa7ff('0x2f')]()]=_0xc7197a[_0xa7ff('0x30')]['toString']();}else if(_0xc7197a[_0xa7ff('0x2c')]===_0xa7ff('0x33')&&_0xc7197a[_0xa7ff('0x34')]&&_0xc7197a['idField']&&_0xc7197a[_0xa7ff('0x2d')]){_0x7fdef9[_0xc7197a[_0xa7ff('0x32')][_0xa7ff('0x2f')]()]=_0x157800[_0xc7197a[_0xa7ff('0x34')]]['toString']();}else if(_0xc7197a['type']==='customVariable'&&_0xc7197a[_0xa7ff('0x35')]&&_0xc7197a[_0xa7ff('0x35')][_0xa7ff('0x36')]&&_0xc7197a[_0xa7ff('0x32')]&&_0xc7197a['customField']){_0x7fdef9[_0xc7197a[_0xa7ff('0x32')]['toLowerCase']()]=_0x157800[_0xc7197a['Variable'][_0xa7ff('0x36')][_0xa7ff('0x2f')]()][_0xa7ff('0x37')]();}});}return _0x7fdef9;}function getTicket(_0x30975f,_0x3fe8a6,_0xc7c476,_0x14d155,_0x359932,_0x21e0d9){return function(_0x285519){logger[_0xa7ff('0xf')]('['+[_0x30975f[_0xa7ff('0x13')]()]+_0xa7ff('0x38'),_0x285519);return new Promise(function(_0x576b3e,_0x5afe43){var _0xd49004=_0x30975f[_0xa7ff('0x2f')]()==='outbound'?_0x285519['userId']:_0x285519[_0xa7ff('0x27')];var _0xcf3738={'method':'POST','uri':_0xc7c476+_0xa7ff('0x39')+'?'+_0x21e0d9,'body':Object[_0xa7ff('0x3a')]({},{'active':_0xa7ff('0x1a'),'caller_id':_0xd49004,'assigned_to':_0x285519['userId'],'short_description':intUtil[_0xa7ff('0x3b')](_0x14d155[_0xa7ff('0x3c')],_0x359932,'\x20'),'description':intUtil[_0xa7ff('0x3b')](_0x14d155['Descriptions'],_0x359932,'\x0a')},getCustomFields(_0x14d155[_0xa7ff('0x3d')],_0x359932)),'auth':_0x3fe8a6,'json':!![]};return rp(_0xcf3738)['then'](function(_0x563a25){logger[_0xa7ff('0xf')]('['+[_0x30975f['toUpperCase']()]+_0xa7ff('0x3e'),_0x563a25['result']);_0x285519[_0xa7ff('0x3f')]=_0x563a25['result'][_0xa7ff('0xe')];_0x285519[_0xa7ff('0x40')]=_0x563a25[_0xa7ff('0xd')][_0xa7ff('0x41')];logger[_0xa7ff('0xf')]('['+[_0x30975f['toUpperCase']()]+_0xa7ff('0x42'),_0x285519);_0x576b3e(_0x285519);})[_0xa7ff('0x11')](function(_0x51812b){logger[_0xa7ff('0x12')]('['+[_0x30975f[_0xa7ff('0x13')]()]+']',_0x51812b[_0xa7ff('0x14')]);_0x5afe43(_0x51812b[_0xa7ff('0x14')]);});});};}function createRemoteTag(_0x313637,_0x553649,_0x115cbc,_0x349451){return new Promise(function(_0x4051a2,_0x4767f6){var _0x3e302c={'method':_0xa7ff('0x21'),'uri':_0x115cbc+_0xa7ff('0x43')+'?'+_0x349451,'body':{'short_description':_0x313637,'global':!![],'active':!![],'name':_0x313637},'auth':_0x553649,'json':!![]};return rp(_0x3e302c)[_0xa7ff('0x16')](function(_0x555648){var _0x29bf7e=_0x555648[_0xa7ff('0xd')][_0xa7ff('0xe')];_0x4051a2(_0x29bf7e);});});}function getRemoteTag(_0x296ecc,_0x1cd4bc,_0x14cf54,_0x2f982d,_0x3a463d){return new Promise(function(_0x1a735d,_0x1d9fc3){var _0x2c9e67={'method':_0xa7ff('0xb'),'uri':_0x14cf54+'label'+_0xa7ff('0x44')+_0x296ecc+'&'+_0x2f982d,'auth':_0x1cd4bc,'json':!![]};return rp(_0x2c9e67)[_0xa7ff('0x16')](function(_0x22a8a6){if(_0x22a8a6[_0xa7ff('0xd')]['length']>0x0){var _0x54006c=_0x22a8a6[_0xa7ff('0xd')][0x0]['sys_id'];_0x1a735d(_0x54006c);}else{return createRemoteTag(_0x296ecc,_0x1cd4bc,_0x14cf54,_0x2f982d)[_0xa7ff('0x16')](function(_0x3c444f){_0x1a735d(_0x3c444f);});}});});}function assignTagToIncident(_0x53a08d,_0x134cce,_0x3d9b23,_0x332476,_0x8fde72){return new Promise(function(_0x4d3961,_0x4b9ed0){var _0x277c9d={'method':'POST','uri':_0x3d9b23+'label_entry'+'?'+_0x8fde72,'body':{'label':_0x53a08d,'table':_0xa7ff('0x39'),'id_type':'Incident','table_key':_0x332476['ticketId'],'title':_0xa7ff('0x45')+_0x332476[_0xa7ff('0x40')],'id_display':_0x332476[_0xa7ff('0x40')]},'auth':_0x134cce,'json':!![]};return rp(_0x277c9d)[_0xa7ff('0x16')](function(_0x1695bb){_0x4d3961();})['catch'](function(){_0x4d3961();});});}function manageTags(_0x3c0d11,_0x50a4e1,_0x53fdd3,_0x3edb81,_0xd5e501,_0x5daa60,_0x325e27){return new Promise(function(_0x43ba4f,_0x31f53b){var _0x1acb91=[];_0x50a4e1[_0xa7ff('0x29')](function(_0x5eec8f){_0x1acb91[_0xa7ff('0x46')](getRemoteTag(_0x5eec8f,_0x53fdd3,_0x3edb81,_0x5daa60,_0x325e27));});return Promise[_0xa7ff('0x47')](_0x1acb91)[_0xa7ff('0x16')](function(_0x5e0806){if(_0x5e0806[_0xa7ff('0x18')]){logger[_0xa7ff('0xf')]('['+[_0x3c0d11[_0xa7ff('0x13')]()]+_0xa7ff('0x48'),_0x5e0806);var _0xc02c8a=[];_0x5e0806[_0xa7ff('0x29')](function(_0x382769){_0xc02c8a['push'](assignTagToIncident(_0x382769,_0x53fdd3,_0x3edb81,_0xd5e501,_0x5daa60));});return Promise[_0xa7ff('0x47')](_0xc02c8a)['then'](function(){_0x43ba4f();})[_0xa7ff('0x11')](function(){_0x43ba4f();});}else{_0x43ba4f();}});});}function getTags(_0x45c043,_0x46b5c6,_0x37363f,_0x280acb,_0x5bd800,_0x4bce38){return function(_0x4c10fd){return new Promise(function(_0x3d4284,_0x1ab95e){var _0xf3f4af=[];var _0x31cfde=_0x280acb[_0xa7ff('0x49')];if(_0x31cfde&&_0x31cfde[_0xa7ff('0x18')]>0x0){_0xf3f4af=_[_0xa7ff('0x4a')](_0x31cfde,'name');}if(_0xf3f4af[_0xa7ff('0x18')]>0x0){return manageTags(_0x45c043,_0xf3f4af,_0x46b5c6,_0x37363f,_0x4c10fd,_0x5bd800,_0x4bce38)[_0xa7ff('0x16')](function(){_0x3d4284(_0x4c10fd);});}else{_0x3d4284(_0x4c10fd);}});};}function emit(_0x400426,_0x4e9c2a,_0x6cec29){var _0x43084c=_0xa7ff('0x4b')+_0xa7ff('0x4c')+_0xa7ff('0x4d')+_0xa7ff('0x4e');var _0x50337a={'uri':_0x400426+_0xa7ff('0x4f')+_0x6cec29+_0x43084c};io['to'](util[_0xa7ff('0x50')](_0xa7ff('0x51'),_0x4e9c2a))[_0xa7ff('0x52')](_0xa7ff('0x53'),_0x50337a);}exports['cs']=function(_0x3c10b7,_0x2c7ec1,_0x15c498,_0x53c02b,_0x2d7a0e,_0x35ba9d,_0x5b6b21,_0x6eab1b){var _0x4d8058={};var _0x1fd3c5={'user':_0x35ba9d[_0xa7ff('0x54')],'pass':_0x35ba9d[_0xa7ff('0x55')]};var _0x4e594d=_0xa7ff('0x56');var _0x1c60fa=_0xa7ff('0x57');_0x35ba9d[_0xa7ff('0x58')]=intUtil['stripTrailingSlash'](_0x35ba9d[_0xa7ff('0x58')]);_0x35ba9d[_0xa7ff('0x59')]=intUtil[_0xa7ff('0x5a')](_0x35ba9d['serverUrl']);var _0x17ca75=util['format'](_0xa7ff('0x5b'),_0x35ba9d[_0xa7ff('0x58')]);_0x4d8058['userEmail']=!_['isNil'](_0x53c02b)?_0x53c02b[_0xa7ff('0x5c')]:null;_0x4d8058['adminEmail']=_0x35ba9d['email'];_0x4d8058[_0xa7ff('0x22')]=_0x6eab1b[_0xa7ff('0x2f')]()===_0xa7ff('0x5d')?_0x2c7ec1[_0xa7ff('0x5e')]:_0x2c7ec1[_0xa7ff('0x5f')];_0x4d8058[_0xa7ff('0x60')]=_0x6eab1b===_0xa7ff('0x61')||_0x6eab1b===_0xa7ff('0x62')?'queue':'outbound';var _0x238a84=util[_0xa7ff('0x50')](_0xa7ff('0x63'),_0x35ba9d['serverUrl'],_0x2c7ec1[_0xa7ff('0x64')],md5(_0x2c7ec1[_0xa7ff('0x64')]));if(_0x2d7a0e&&_0x2d7a0e[_0xa7ff('0x65')]){logger[_0xa7ff('0xf')]('[QUEUE]',_0xa7ff('0x66'));_0x2c7ec1[_0xa7ff('0x67')]=_0x238a84;}else if(_0x5b6b21&&_0x5b6b21[_0xa7ff('0x68')]&&_0x5b6b21['recordingFormat']!==_0xa7ff('0x69')){logger[_0xa7ff('0xf')](_0xa7ff('0x6a'),'Recording\x20is\x20enabled!');_0x2c7ec1['recordingURL']=_0x238a84;}else{_0x2c7ec1[_0xa7ff('0x67')]='';}return getAdminUser(_0x6eab1b,_0x1fd3c5,_0x4d8058,_0x17ca75,_0x1c60fa,_0x4e594d)[_0xa7ff('0x16')](getUser(_0x6eab1b,_0x1fd3c5,_0x17ca75,_0x1c60fa,_0x4e594d))[_0xa7ff('0x16')](getEndUser(_0x6eab1b,_0x1fd3c5,_0x17ca75,_0x1c60fa,_0x4e594d))['then'](getTicket(_0x6eab1b,_0x1fd3c5,_0x17ca75,_0x15c498,_0x2c7ec1,_0x1c60fa))[_0xa7ff('0x16')](function(_0x203fee){logger[_0xa7ff('0xf')](util['format'](_0xa7ff('0x6b'),_0x203fee['ticketId']));logger[_0xa7ff('0xf')](util[_0xa7ff('0x50')](_0xa7ff('0x6c'),_0x6eab1b));if(_0x6eab1b!==_0xa7ff('0x62')){logger[_0xa7ff('0xf')]('['+[_0x6eab1b[_0xa7ff('0x13')]()]+']',_0xa7ff('0x6d'));emit(_0x35ba9d[_0xa7ff('0x58')],_0x53c02b[_0xa7ff('0x36')],_0x203fee[_0xa7ff('0x3f')]);}})['catch'](function(_0x59294b){logger[_0xa7ff('0x12')]('['+[_0x6eab1b[_0xa7ff('0x13')]()]+_0xa7ff('0x6e'),util['inspect'](_0x59294b,{'showHidden':!![],'depth':null}));});};
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