Built motion from commit d1eab355.|2.6.28
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
index b9688f8..88a98ea 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x4d65=['format','uniqueid','monitor_format','Recording\x20is\x20enabled!','recordingFormat','none','[OUTBOUND]','recordingURL','The\x20ticket\x20ID\x20is:\x20%s','call\x20direction:\x20%s',']\x20Error\x20running\x20ServiceNow\x20integration','inspect','bluebird','request-promise','util','md5','./util','../../../../config/logger','servicenow','defaults','redis','localhost','socket.io-emitter','GET','then','adminId','result','sys_id','],\x20getAdminUser\x20crm','error','toUpperCase','message','],\x20getUser\x20input\x20crm','validateEmail','userEmail','sys_user?sysparm_query=email%3D','],\x20getUser\x20rp\x20obj','info','],\x20getUser\x20entity','length','active','true','userId','adminEmail','catch',']\x20using\x20admin\x20profile','],\x20createEndUser\x20input\x20crm','POST','endUserNumber','user','endUserId','],\x20getEndUser\x20input\x20crm','sys_user?sysparm_query=phone%3D','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','forEach','includes','picklist','type','nameField','toLowerCase','toString','string','customField','content','variable','variableName','idField','customVariable','Variable','name',']\x20getTicket\x20input\x20crm','incident','getString','Subjects','Descriptions','Fields',']\x20POST\x20incident\x20entity\x20schema','ticketId','number',']\x20getTicket\x20crm','label','?sysparm_query=name%3D','label_entry','Incident','Incident\x20-\x20','ticketNumber','push','all',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','Tags','map','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','user:%s','emit','trigger:browser:url','username','sysparm_limit=1','sysparm_display_value=true','remoteUri','serverUrl','stripTrailingSlash','%s/api/now/table/','email','calleridnum','queue','unmanaged','outbound'];(function(_0x3235c2,_0x3054ba){var _0x38b1a9=function(_0x37c665){while(--_0x37c665){_0x3235c2['push'](_0x3235c2['shift']());}};_0x38b1a9(++_0x3054ba);}(_0x4d65,0xec));var _0x54d6=function(_0x18a79d,_0x57bd2c){_0x18a79d=_0x18a79d-0x0;var _0x4f8848=_0x4d65[_0x18a79d];return _0x4f8848;};'use strict';var _=require('lodash');var Promise=require(_0x54d6('0x0'));var rp=require(_0x54d6('0x1'));var util=require(_0x54d6('0x2'));var md5=require(_0x54d6('0x3'));var Redis=require('ioredis');var intUtil=require(_0x54d6('0x4'));var config=require('../../../../config/environment');var logger=require(_0x54d6('0x5'))(_0x54d6('0x6'));config['redis']=_[_0x54d6('0x7')](config[_0x54d6('0x8')],{'host':_0x54d6('0x9'),'port':0x18eb});var io=require(_0x54d6('0xa'))(new Redis(config[_0x54d6('0x8')]));function getAdminUser(_0x33c570,_0x344d11,_0x5a1cc6,_0x1c752b,_0x33f8fa,_0x8e9891){return new Promise(function(_0x40cca0,_0xa0902b){var _0x269a46={'method':_0x54d6('0xb'),'uri':_0x1c752b+'sys_user?sysparm_query=user_name%3Dadmin'+'&'+_0x33f8fa+'&'+_0x8e9891,'auth':_0x344d11,'json':!![]};return rp(_0x269a46)[_0x54d6('0xc')](function(_0x3bc8c2){if(_0x3bc8c2['result']['length']>0x0){_0x5a1cc6[_0x54d6('0xd')]=_0x3bc8c2[_0x54d6('0xe')][0x0][_0x54d6('0xf')];}logger['info']('['+[_0x33c570['toUpperCase']()]+_0x54d6('0x10'),_0x5a1cc6);_0x40cca0(_0x5a1cc6);})['catch'](function(_0x2b22d6){logger[_0x54d6('0x11')]('['+[_0x33c570[_0x54d6('0x12')]()]+']',_0x2b22d6[_0x54d6('0x13')]);_0xa0902b(_0x2b22d6['message']);});});}function getUser(_0x3ec591,_0x52fe7d,_0x3a8dcb,_0x269ebd,_0x181d6a){return function(_0x1f86c0){logger['info']('['+[_0x3ec591[_0x54d6('0x12')]()]+_0x54d6('0x14'),_0x1f86c0);return new Promise(function(_0x5e240f,_0x31eb23){if(intUtil[_0x54d6('0x15')](_0x1f86c0[_0x54d6('0x16')])){var _0x188bd4={'method':_0x54d6('0xb'),'uri':_0x3a8dcb+_0x54d6('0x17')+_0x1f86c0['userEmail']+'&'+_0x269ebd+'&'+_0x181d6a,'auth':_0x52fe7d,'json':!![]};logger['info']('['+[_0x3ec591[_0x54d6('0x12')]()]+_0x54d6('0x18'),_0x188bd4);return rp(_0x188bd4)[_0x54d6('0xc')](function(_0x349f85){logger[_0x54d6('0x19')]('['+[_0x3ec591[_0x54d6('0x12')]()]+_0x54d6('0x1a'),_0x349f85);if(_0x349f85['result'][_0x54d6('0x1b')]>0x0&&String(_0x349f85[_0x54d6('0xe')][0x0][_0x54d6('0x1c')])===_0x54d6('0x1d')){_0x1f86c0[_0x54d6('0x1e')]=_0x349f85[_0x54d6('0xe')][0x0]['sys_id'];}else{_0x1f86c0[_0x54d6('0x1e')]=_0x1f86c0[_0x54d6('0xd')];_0x1f86c0[_0x54d6('0x16')]=_0x1f86c0[_0x54d6('0x1f')];}logger[_0x54d6('0x19')]('['+[_0x3ec591[_0x54d6('0x12')]()]+'],\x20getUser\x20crm',_0x1f86c0);_0x5e240f(_0x1f86c0);})[_0x54d6('0x20')](function(_0x3a1819){logger[_0x54d6('0x11')]('['+[_0x3ec591[_0x54d6('0x12')]()]+']',_0x3a1819[_0x54d6('0x13')]);_0x31eb23(_0x3a1819[_0x54d6('0x13')]);});}else{logger[_0x54d6('0x19')]('['+[_0x3ec591[_0x54d6('0x12')]()]+_0x54d6('0x21'));_0x1f86c0[_0x54d6('0x1e')]=_0x1f86c0[_0x54d6('0xd')];_0x1f86c0[_0x54d6('0x16')]=_0x1f86c0[_0x54d6('0x1f')];_0x5e240f(_0x1f86c0);}});};}function createEndUser(_0x29671f,_0x6a98f6,_0x4aca0d,_0x4100e5,_0x454ba6){logger[_0x54d6('0x19')]('['+[_0x29671f['toUpperCase']()]+_0x54d6('0x22'),_0x4aca0d);return new Promise(function(_0x5cf889,_0x52f3ea){var _0x212f0e={'method':_0x54d6('0x23'),'uri':_0x4100e5+'sys_user?'+_0x454ba6,'body':{'user_name':_0x4aca0d[_0x54d6('0x24')],'roles':_0x54d6('0x25'),'first_name':_0x4aca0d[_0x54d6('0x24')],'active':'true','date_format':'System','phone':_0x4aca0d[_0x54d6('0x24')]},'auth':_0x6a98f6,'json':!![]};return rp(_0x212f0e)[_0x54d6('0xc')](function(_0x2278d5){logger['info']('['+[_0x29671f[_0x54d6('0x12')]()]+'],\x20EndUser\x20schema',_0x2278d5['result']);_0x4aca0d[_0x54d6('0x26')]=_0x2278d5[_0x54d6('0xe')][_0x54d6('0xf')];_0x5cf889(_0x4aca0d);})[_0x54d6('0x20')](function(_0xfd1f94){logger['error']('['+[_0x29671f[_0x54d6('0x12')]()]+']',_0xfd1f94['message']);_0x52f3ea(_0xfd1f94[_0x54d6('0x13')]);});});}function getEndUser(_0x4ce600,_0x188406,_0x533685,_0x1cae7d,_0x626d34){return function(_0x273673){logger[_0x54d6('0x19')]('['+[_0x4ce600[_0x54d6('0x12')]()]+_0x54d6('0x27'),_0x273673);return new Promise(function(_0x32f01b,_0x32653d){var _0x493b27={'method':_0x54d6('0xb'),'uri':_0x533685+_0x54d6('0x28')+_0x273673[_0x54d6('0x24')]+'&'+_0x1cae7d+'&'+_0x626d34,'auth':_0x188406,'json':!![]};return rp(_0x493b27)['then'](function(_0x2e4f8f){if(_0x2e4f8f['result']['length']>0x0){_0x273673[_0x54d6('0x26')]=_0x2e4f8f[_0x54d6('0xe')][0x0]['sys_id'];logger[_0x54d6('0x19')]('['+[_0x4ce600[_0x54d6('0x12')]()]+_0x54d6('0x29'),_0x273673);_0x32f01b(_0x273673);}else{return createEndUser(_0x4ce600,_0x188406,_0x273673,_0x533685,_0x1cae7d)[_0x54d6('0xc')](function(_0x3aeac2){logger[_0x54d6('0x19')]('['+[_0x4ce600[_0x54d6('0x12')]()]+_0x54d6('0x2a'),_0x3aeac2);_0x32f01b(_0x3aeac2);});}})[_0x54d6('0x20')](function(_0xc7286d){logger[_0x54d6('0x11')]('['+[_0x4ce600[_0x54d6('0x12')]()]+']',_0xc7286d[_0x54d6('0x13')]);_0x32653d(_0xc7286d[_0x54d6('0x13')]);});});};}function getCustomFields(_0x230373,_0x44157f){var _0x19450a={};if(_0x230373[_0x54d6('0x1b')]>0x0){_[_0x54d6('0x2b')](_0x230373,function(_0x3cfcf7){if(_[_0x54d6('0x2c')](['string',_0x54d6('0x2d')],_0x3cfcf7[_0x54d6('0x2e')])&&_0x3cfcf7[_0x54d6('0x2f')]&&!_0x3cfcf7['customField']){_0x19450a[_0x3cfcf7['nameField'][_0x54d6('0x30')]()]=_0x3cfcf7['content'][_0x54d6('0x31')]();}else if(_[_0x54d6('0x2c')]([_0x54d6('0x32'),_0x54d6('0x2d')],_0x3cfcf7[_0x54d6('0x2e')])&&_0x3cfcf7['idField']&&_0x3cfcf7[_0x54d6('0x33')]){_0x19450a[_0x3cfcf7['idField'][_0x54d6('0x30')]()]=_0x3cfcf7[_0x54d6('0x34')][_0x54d6('0x31')]();}else if(_0x3cfcf7[_0x54d6('0x2e')]===_0x54d6('0x35')&&_0x3cfcf7[_0x54d6('0x36')]&&_0x3cfcf7[_0x54d6('0x37')]&&_0x3cfcf7[_0x54d6('0x33')]){_0x19450a[_0x3cfcf7[_0x54d6('0x37')][_0x54d6('0x30')]()]=_0x44157f[_0x3cfcf7[_0x54d6('0x36')]][_0x54d6('0x31')]();}else if(_0x3cfcf7['type']===_0x54d6('0x38')&&_0x3cfcf7[_0x54d6('0x39')]&&_0x3cfcf7['Variable'][_0x54d6('0x3a')]&&_0x3cfcf7[_0x54d6('0x37')]&&_0x3cfcf7[_0x54d6('0x33')]){_0x19450a[_0x3cfcf7[_0x54d6('0x37')][_0x54d6('0x30')]()]=_0x44157f[_0x3cfcf7['Variable'][_0x54d6('0x3a')]['toLowerCase']()]['toString']();}});}return _0x19450a;}function getTicket(_0x391fb7,_0x3937c7,_0x65dd24,_0x1a1395,_0xfa7951,_0x262642){return function(_0x8de3a6){logger[_0x54d6('0x19')]('['+[_0x391fb7[_0x54d6('0x12')]()]+_0x54d6('0x3b'),_0x8de3a6);return new Promise(function(_0x9a06ac,_0xe1b0b2){var _0x27ea54=_0x391fb7[_0x54d6('0x30')]()==='outbound'?_0x8de3a6['userId']:_0x8de3a6['endUserId'];var _0x2be251={'method':_0x54d6('0x23'),'uri':_0x65dd24+_0x54d6('0x3c')+'?'+_0x262642,'body':Object['assign']({},{'active':_0x54d6('0x1d'),'caller_id':_0x27ea54,'assigned_to':_0x8de3a6[_0x54d6('0x1e')],'short_description':intUtil[_0x54d6('0x3d')](_0x1a1395[_0x54d6('0x3e')],_0xfa7951,'\x20'),'description':intUtil[_0x54d6('0x3d')](_0x1a1395[_0x54d6('0x3f')],_0xfa7951,'\x0a')},getCustomFields(_0x1a1395[_0x54d6('0x40')],_0xfa7951)),'auth':_0x3937c7,'json':!![]};return rp(_0x2be251)[_0x54d6('0xc')](function(_0x33f4b5){logger[_0x54d6('0x19')]('['+[_0x391fb7[_0x54d6('0x12')]()]+_0x54d6('0x41'),_0x33f4b5[_0x54d6('0xe')]);_0x8de3a6[_0x54d6('0x42')]=_0x33f4b5[_0x54d6('0xe')][_0x54d6('0xf')];_0x8de3a6['ticketNumber']=_0x33f4b5['result'][_0x54d6('0x43')];logger['info']('['+[_0x391fb7[_0x54d6('0x12')]()]+_0x54d6('0x44'),_0x8de3a6);_0x9a06ac(_0x8de3a6);})[_0x54d6('0x20')](function(_0x4d0be0){logger[_0x54d6('0x11')]('['+[_0x391fb7[_0x54d6('0x12')]()]+']',_0x4d0be0['message']);_0xe1b0b2(_0x4d0be0[_0x54d6('0x13')]);});});};}function createRemoteTag(_0xdbeb5c,_0x5da022,_0x4a3a05,_0xc5e34b){return new Promise(function(_0x5dcbb2,_0x23b6f6){var _0x1c66cb={'method':'POST','uri':_0x4a3a05+_0x54d6('0x45')+'?'+_0xc5e34b,'body':{'short_description':_0xdbeb5c,'global':!![],'active':!![],'name':_0xdbeb5c},'auth':_0x5da022,'json':!![]};return rp(_0x1c66cb)[_0x54d6('0xc')](function(_0x4a14a6){var _0x2e41d5=_0x4a14a6[_0x54d6('0xe')]['sys_id'];_0x5dcbb2(_0x2e41d5);});});}function getRemoteTag(_0xba9cb6,_0x4c7383,_0x47e760,_0x2f88e6,_0x10cff6){return new Promise(function(_0x4d9fe0,_0x5bc6b8){var _0x38479d={'method':'GET','uri':_0x47e760+'label'+_0x54d6('0x46')+_0xba9cb6+'&'+_0x2f88e6,'auth':_0x4c7383,'json':!![]};return rp(_0x38479d)[_0x54d6('0xc')](function(_0x3af50){if(_0x3af50[_0x54d6('0xe')][_0x54d6('0x1b')]>0x0){var _0x375ad4=_0x3af50[_0x54d6('0xe')][0x0][_0x54d6('0xf')];_0x4d9fe0(_0x375ad4);}else{return createRemoteTag(_0xba9cb6,_0x4c7383,_0x47e760,_0x2f88e6)['then'](function(_0x3a4ffe){_0x4d9fe0(_0x3a4ffe);});}});});}function assignTagToIncident(_0x84926e,_0x41092d,_0x48745e,_0x1eb8c4,_0x307ac2){return new Promise(function(_0x376a11,_0x5c2869){var _0x5b35a0={'method':'POST','uri':_0x48745e+_0x54d6('0x47')+'?'+_0x307ac2,'body':{'label':_0x84926e,'table':_0x54d6('0x3c'),'id_type':_0x54d6('0x48'),'table_key':_0x1eb8c4[_0x54d6('0x42')],'title':_0x54d6('0x49')+_0x1eb8c4[_0x54d6('0x4a')],'id_display':_0x1eb8c4[_0x54d6('0x4a')]},'auth':_0x41092d,'json':!![]};return rp(_0x5b35a0)['then'](function(_0xb4e436){_0x376a11();})[_0x54d6('0x20')](function(){_0x376a11();});});}function manageTags(_0x1b96b7,_0x1ba8c6,_0x17ffb1,_0x491bdf,_0x5e7c2a,_0x4f013d,_0x59515f){return new Promise(function(_0x3706b4,_0x4815b9){var _0x420fe4=[];_0x1ba8c6[_0x54d6('0x2b')](function(_0x35bc43){_0x420fe4[_0x54d6('0x4b')](getRemoteTag(_0x35bc43,_0x17ffb1,_0x491bdf,_0x4f013d,_0x59515f));});return Promise[_0x54d6('0x4c')](_0x420fe4)['then'](function(_0x421f64){if(_0x421f64[_0x54d6('0x1b')]){logger[_0x54d6('0x19')]('['+[_0x1b96b7[_0x54d6('0x12')]()]+_0x54d6('0x4d'),_0x421f64);var _0x4019ab=[];_0x421f64[_0x54d6('0x2b')](function(_0x2e8a05){_0x4019ab[_0x54d6('0x4b')](assignTagToIncident(_0x2e8a05,_0x17ffb1,_0x491bdf,_0x5e7c2a,_0x4f013d));});return Promise[_0x54d6('0x4c')](_0x4019ab)[_0x54d6('0xc')](function(){_0x3706b4();})[_0x54d6('0x20')](function(){_0x3706b4();});}else{_0x3706b4();}});});}function getTags(_0x16956d,_0x447109,_0x5b3206,_0x2f22a2,_0x52bc88,_0x292029){return function(_0x5a2b31){return new Promise(function(_0x4a145a,_0x320ccd){var _0x2a9b31=[];var _0x6d645e=_0x2f22a2[_0x54d6('0x4e')];if(_0x6d645e&&_0x6d645e[_0x54d6('0x1b')]>0x0){_0x2a9b31=_[_0x54d6('0x4f')](_0x6d645e,_0x54d6('0x3a'));}if(_0x2a9b31[_0x54d6('0x1b')]>0x0){return manageTags(_0x16956d,_0x2a9b31,_0x447109,_0x5b3206,_0x5a2b31,_0x52bc88,_0x292029)[_0x54d6('0xc')](function(){_0x4a145a(_0x5a2b31);});}else{_0x4a145a(_0x5a2b31);}});};}function emit(_0x1a6262,_0x140dc6,_0x91b714){var _0x4838e4=_0x54d6('0x50')+_0x54d6('0x51')+_0x54d6('0x52')+_0x54d6('0x53');var _0x362e40={'uri':_0x1a6262+_0x54d6('0x54')+_0x91b714+_0x4838e4};io['to'](util['format'](_0x54d6('0x55'),_0x140dc6))[_0x54d6('0x56')](_0x54d6('0x57'),_0x362e40);}exports['cs']=function(_0x548a17,_0x4aed2c,_0x2fb322,_0x1413ce,_0x2fe010,_0x2cee23,_0x5a94eb,_0x3c9459){var _0x42eb3f={};var _0xc2b758={'user':_0x2cee23[_0x54d6('0x58')],'pass':_0x2cee23['password']};var _0x1d6203=_0x54d6('0x59');var _0x5d8eb4=_0x54d6('0x5a');_0x2cee23[_0x54d6('0x5b')]=intUtil['stripTrailingSlash'](_0x2cee23[_0x54d6('0x5b')]);_0x2cee23[_0x54d6('0x5c')]=intUtil[_0x54d6('0x5d')](_0x2cee23['serverUrl']);var _0x1c716e=util['format'](_0x54d6('0x5e'),_0x2cee23[_0x54d6('0x5b')]);_0x42eb3f['userEmail']=!_['isNil'](_0x1413ce)?_0x1413ce[_0x54d6('0x5f')]:null;_0x42eb3f[_0x54d6('0x1f')]=_0x2cee23[_0x54d6('0x5f')];_0x42eb3f[_0x54d6('0x24')]=_0x3c9459[_0x54d6('0x30')]()==='outbound'?_0x4aed2c['destcalleridnum']:_0x4aed2c[_0x54d6('0x60')];_0x42eb3f['callDirection']=_0x3c9459===_0x54d6('0x61')||_0x3c9459===_0x54d6('0x62')?_0x54d6('0x61'):_0x54d6('0x63');var _0x3ff33c=util[_0x54d6('0x64')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x2cee23['serverUrl'],_0x4aed2c[_0x54d6('0x65')],md5(_0x4aed2c[_0x54d6('0x65')]));if(_0x2fe010&&_0x2fe010[_0x54d6('0x66')]){logger['info']('[QUEUE]',_0x54d6('0x67'));_0x4aed2c['recordingURL']=_0x3ff33c;}else if(_0x5a94eb&&_0x5a94eb[_0x54d6('0x68')]&&_0x5a94eb[_0x54d6('0x68')]!==_0x54d6('0x69')){logger[_0x54d6('0x19')](_0x54d6('0x6a'),'Recording\x20is\x20enabled!');_0x4aed2c[_0x54d6('0x6b')]=_0x3ff33c;}else{_0x4aed2c[_0x54d6('0x6b')]='';}return getAdminUser(_0x3c9459,_0xc2b758,_0x42eb3f,_0x1c716e,_0x5d8eb4,_0x1d6203)[_0x54d6('0xc')](getUser(_0x3c9459,_0xc2b758,_0x1c716e,_0x5d8eb4,_0x1d6203))[_0x54d6('0xc')](getEndUser(_0x3c9459,_0xc2b758,_0x1c716e,_0x5d8eb4,_0x1d6203))[_0x54d6('0xc')](getTicket(_0x3c9459,_0xc2b758,_0x1c716e,_0x2fb322,_0x4aed2c,_0x5d8eb4))['then'](function(_0x1fcd8f){logger[_0x54d6('0x19')](util[_0x54d6('0x64')](_0x54d6('0x6c'),_0x1fcd8f['ticketId']));logger['info'](util[_0x54d6('0x64')](_0x54d6('0x6d'),_0x3c9459));if(_0x3c9459!==_0x54d6('0x62')){logger[_0x54d6('0x19')]('['+[_0x3c9459[_0x54d6('0x12')]()]+']','Displaying\x20call\x20in\x20a\x20new\x20tab...');emit(_0x2cee23[_0x54d6('0x5b')],_0x1413ce[_0x54d6('0x3a')],_0x1fcd8f[_0x54d6('0x42')]);}})[_0x54d6('0x20')](function(_0x452b0e){logger['error']('['+[_0x3c9459[_0x54d6('0x12')]()]+_0x54d6('0x6e'),util[_0x54d6('0x6f')](_0x452b0e,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x7ffa=['recordingURL','recordingFormat','none','[OUTBOUND]','The\x20ticket\x20ID\x20is:\x20%s','call\x20direction:\x20%s','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','lodash','util','md5','ioredis','../../../../config/environment','../../../../config/logger','servicenow','redis','defaults','localhost','socket.io-emitter','GET','sys_user?sysparm_query=user_name%3Dadmin','result','sys_id','info','],\x20getAdminUser\x20crm','catch','error','toUpperCase','message','sys_user?sysparm_query=email%3D','then','],\x20getUser\x20entity','length','active','true','userId','userEmail',']\x20using\x20admin\x20profile','adminId','adminEmail','],\x20createEndUser\x20input\x20crm','POST','endUserNumber','user','System','],\x20EndUser\x20schema','],\x20getEndUser\x20input\x20crm','endUserId','],\x20getEndUser\x20crm','forEach','includes','picklist','type','customField','nameField','toLowerCase','content','string','idField','variable','variableName','Variable','name','toString',']\x20getTicket\x20input\x20crm','incident','assign','getString','Subjects','Fields',']\x20POST\x20incident\x20entity\x20schema','ticketId','ticketNumber','number',']\x20getTicket\x20crm','label','?sysparm_query=name%3D','Incident\x20-\x20','push','all',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','Tags','map','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','emit','trigger:browser:url','username','password','sysparm_limit=1','sysparm_display_value=true','remoteUri','serverUrl','stripTrailingSlash','%s/api/now/table/','email','outbound','destcalleridnum','calleridnum','callDirection','queue','unmanaged','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','Recording\x20is\x20enabled!'];(function(_0x397e5f,_0x454c8f){var _0x5302b8=function(_0x1a29ef){while(--_0x1a29ef){_0x397e5f['push'](_0x397e5f['shift']());}};_0x5302b8(++_0x454c8f);}(_0x7ffa,0x155));var _0xa7ff=function(_0x1a4023,_0xa7961){_0x1a4023=_0x1a4023-0x0;var _0x3cc2cf=_0x7ffa[_0x1a4023];return _0x3cc2cf;};'use strict';var _=require(_0xa7ff('0x0'));var Promise=require('bluebird');var rp=require('request-promise');var util=require(_0xa7ff('0x1'));var md5=require(_0xa7ff('0x2'));var Redis=require(_0xa7ff('0x3'));var intUtil=require('./util');var config=require(_0xa7ff('0x4'));var logger=require(_0xa7ff('0x5'))(_0xa7ff('0x6'));config[_0xa7ff('0x7')]=_[_0xa7ff('0x8')](config['redis'],{'host':_0xa7ff('0x9'),'port':0x18eb});var io=require(_0xa7ff('0xa'))(new Redis(config[_0xa7ff('0x7')]));function getAdminUser(_0x81cdc4,_0x3d6b15,_0x3f67c2,_0x1ccaf4,_0x2117b2,_0x4c9dc1){return new Promise(function(_0x34eb07,_0x4af756){var _0x5817d8={'method':_0xa7ff('0xb'),'uri':_0x1ccaf4+_0xa7ff('0xc')+'&'+_0x2117b2+'&'+_0x4c9dc1,'auth':_0x3d6b15,'json':!![]};return rp(_0x5817d8)['then'](function(_0x142e88){if(_0x142e88[_0xa7ff('0xd')]['length']>0x0){_0x3f67c2['adminId']=_0x142e88[_0xa7ff('0xd')][0x0][_0xa7ff('0xe')];}logger[_0xa7ff('0xf')]('['+[_0x81cdc4['toUpperCase']()]+_0xa7ff('0x10'),_0x3f67c2);_0x34eb07(_0x3f67c2);})[_0xa7ff('0x11')](function(_0x2ca6a0){logger[_0xa7ff('0x12')]('['+[_0x81cdc4[_0xa7ff('0x13')]()]+']',_0x2ca6a0[_0xa7ff('0x14')]);_0x4af756(_0x2ca6a0[_0xa7ff('0x14')]);});});}function getUser(_0x2c4be9,_0x4d0d08,_0x5ea520,_0x19d1a5,_0x5e6b3b){return function(_0x335eff){logger[_0xa7ff('0xf')]('['+[_0x2c4be9['toUpperCase']()]+'],\x20getUser\x20input\x20crm',_0x335eff);return new Promise(function(_0x1f7c24,_0x4b904a){if(intUtil['validateEmail'](_0x335eff['userEmail'])){var _0x2bee4a={'method':_0xa7ff('0xb'),'uri':_0x5ea520+_0xa7ff('0x15')+_0x335eff['userEmail']+'&'+_0x19d1a5+'&'+_0x5e6b3b,'auth':_0x4d0d08,'json':!![]};logger[_0xa7ff('0xf')]('['+[_0x2c4be9[_0xa7ff('0x13')]()]+'],\x20getUser\x20rp\x20obj',_0x2bee4a);return rp(_0x2bee4a)[_0xa7ff('0x16')](function(_0x2e6a90){logger[_0xa7ff('0xf')]('['+[_0x2c4be9[_0xa7ff('0x13')]()]+_0xa7ff('0x17'),_0x2e6a90);if(_0x2e6a90[_0xa7ff('0xd')][_0xa7ff('0x18')]>0x0&&String(_0x2e6a90[_0xa7ff('0xd')][0x0][_0xa7ff('0x19')])===_0xa7ff('0x1a')){_0x335eff['userId']=_0x2e6a90[_0xa7ff('0xd')][0x0][_0xa7ff('0xe')];}else{_0x335eff[_0xa7ff('0x1b')]=_0x335eff['adminId'];_0x335eff[_0xa7ff('0x1c')]=_0x335eff['adminEmail'];}logger[_0xa7ff('0xf')]('['+[_0x2c4be9[_0xa7ff('0x13')]()]+'],\x20getUser\x20crm',_0x335eff);_0x1f7c24(_0x335eff);})['catch'](function(_0x2857b2){logger[_0xa7ff('0x12')]('['+[_0x2c4be9[_0xa7ff('0x13')]()]+']',_0x2857b2[_0xa7ff('0x14')]);_0x4b904a(_0x2857b2[_0xa7ff('0x14')]);});}else{logger['info']('['+[_0x2c4be9['toUpperCase']()]+_0xa7ff('0x1d'));_0x335eff[_0xa7ff('0x1b')]=_0x335eff[_0xa7ff('0x1e')];_0x335eff['userEmail']=_0x335eff[_0xa7ff('0x1f')];_0x1f7c24(_0x335eff);}});};}function createEndUser(_0x5742a9,_0x58b4f3,_0x164d21,_0x5972b1,_0x4e9a05){logger[_0xa7ff('0xf')]('['+[_0x5742a9['toUpperCase']()]+_0xa7ff('0x20'),_0x164d21);return new Promise(function(_0x390f76,_0x1fc32){var _0x12ac6b={'method':_0xa7ff('0x21'),'uri':_0x5972b1+'sys_user?'+_0x4e9a05,'body':{'user_name':_0x164d21[_0xa7ff('0x22')],'roles':_0xa7ff('0x23'),'first_name':_0x164d21[_0xa7ff('0x22')],'active':_0xa7ff('0x1a'),'date_format':_0xa7ff('0x24'),'phone':_0x164d21[_0xa7ff('0x22')]},'auth':_0x58b4f3,'json':!![]};return rp(_0x12ac6b)[_0xa7ff('0x16')](function(_0x488520){logger[_0xa7ff('0xf')]('['+[_0x5742a9[_0xa7ff('0x13')]()]+_0xa7ff('0x25'),_0x488520[_0xa7ff('0xd')]);_0x164d21['endUserId']=_0x488520[_0xa7ff('0xd')][_0xa7ff('0xe')];_0x390f76(_0x164d21);})['catch'](function(_0x4dbfb1){logger[_0xa7ff('0x12')]('['+[_0x5742a9[_0xa7ff('0x13')]()]+']',_0x4dbfb1[_0xa7ff('0x14')]);_0x1fc32(_0x4dbfb1[_0xa7ff('0x14')]);});});}function getEndUser(_0x2dfcdb,_0x5df8a4,_0x5daae8,_0x3e1ecc,_0x2de348){return function(_0x56da43){logger[_0xa7ff('0xf')]('['+[_0x2dfcdb[_0xa7ff('0x13')]()]+_0xa7ff('0x26'),_0x56da43);return new Promise(function(_0x29ce0a,_0x29dcd4){var _0x4e40a0={'method':'GET','uri':_0x5daae8+'sys_user?sysparm_query=phone%3D'+_0x56da43[_0xa7ff('0x22')]+'&'+_0x3e1ecc+'&'+_0x2de348,'auth':_0x5df8a4,'json':!![]};return rp(_0x4e40a0)['then'](function(_0x147b6b){if(_0x147b6b['result']['length']>0x0){_0x56da43[_0xa7ff('0x27')]=_0x147b6b[_0xa7ff('0xd')][0x0]['sys_id'];logger[_0xa7ff('0xf')]('['+[_0x2dfcdb[_0xa7ff('0x13')]()]+_0xa7ff('0x28'),_0x56da43);_0x29ce0a(_0x56da43);}else{return createEndUser(_0x2dfcdb,_0x5df8a4,_0x56da43,_0x5daae8,_0x3e1ecc)['then'](function(_0x18d603){logger[_0xa7ff('0xf')]('['+[_0x2dfcdb['toUpperCase']()]+'],\x20createEndUser\x20crm',_0x18d603);_0x29ce0a(_0x18d603);});}})[_0xa7ff('0x11')](function(_0x439e31){logger['error']('['+[_0x2dfcdb[_0xa7ff('0x13')]()]+']',_0x439e31[_0xa7ff('0x14')]);_0x29dcd4(_0x439e31[_0xa7ff('0x14')]);});});};}function getCustomFields(_0x433070,_0x157800){var _0x7fdef9={};if(_0x433070[_0xa7ff('0x18')]>0x0){_[_0xa7ff('0x29')](_0x433070,function(_0xc7197a){if(_[_0xa7ff('0x2a')](['string',_0xa7ff('0x2b')],_0xc7197a[_0xa7ff('0x2c')])&&_0xc7197a['nameField']&&!_0xc7197a[_0xa7ff('0x2d')]){_0x7fdef9[_0xc7197a[_0xa7ff('0x2e')][_0xa7ff('0x2f')]()]=_0xc7197a[_0xa7ff('0x30')]['toString']();}else if(_['includes']([_0xa7ff('0x31'),_0xa7ff('0x2b')],_0xc7197a['type'])&&_0xc7197a[_0xa7ff('0x32')]&&_0xc7197a[_0xa7ff('0x2d')]){_0x7fdef9[_0xc7197a[_0xa7ff('0x32')][_0xa7ff('0x2f')]()]=_0xc7197a[_0xa7ff('0x30')]['toString']();}else if(_0xc7197a[_0xa7ff('0x2c')]===_0xa7ff('0x33')&&_0xc7197a[_0xa7ff('0x34')]&&_0xc7197a['idField']&&_0xc7197a[_0xa7ff('0x2d')]){_0x7fdef9[_0xc7197a[_0xa7ff('0x32')][_0xa7ff('0x2f')]()]=_0x157800[_0xc7197a[_0xa7ff('0x34')]]['toString']();}else if(_0xc7197a['type']==='customVariable'&&_0xc7197a[_0xa7ff('0x35')]&&_0xc7197a[_0xa7ff('0x35')][_0xa7ff('0x36')]&&_0xc7197a[_0xa7ff('0x32')]&&_0xc7197a['customField']){_0x7fdef9[_0xc7197a[_0xa7ff('0x32')]['toLowerCase']()]=_0x157800[_0xc7197a['Variable'][_0xa7ff('0x36')][_0xa7ff('0x2f')]()][_0xa7ff('0x37')]();}});}return _0x7fdef9;}function getTicket(_0x30975f,_0x3fe8a6,_0xc7c476,_0x14d155,_0x359932,_0x21e0d9){return function(_0x285519){logger[_0xa7ff('0xf')]('['+[_0x30975f[_0xa7ff('0x13')]()]+_0xa7ff('0x38'),_0x285519);return new Promise(function(_0x576b3e,_0x5afe43){var _0xd49004=_0x30975f[_0xa7ff('0x2f')]()==='outbound'?_0x285519['userId']:_0x285519[_0xa7ff('0x27')];var _0xcf3738={'method':'POST','uri':_0xc7c476+_0xa7ff('0x39')+'?'+_0x21e0d9,'body':Object[_0xa7ff('0x3a')]({},{'active':_0xa7ff('0x1a'),'caller_id':_0xd49004,'assigned_to':_0x285519['userId'],'short_description':intUtil[_0xa7ff('0x3b')](_0x14d155[_0xa7ff('0x3c')],_0x359932,'\x20'),'description':intUtil[_0xa7ff('0x3b')](_0x14d155['Descriptions'],_0x359932,'\x0a')},getCustomFields(_0x14d155[_0xa7ff('0x3d')],_0x359932)),'auth':_0x3fe8a6,'json':!![]};return rp(_0xcf3738)['then'](function(_0x563a25){logger[_0xa7ff('0xf')]('['+[_0x30975f['toUpperCase']()]+_0xa7ff('0x3e'),_0x563a25['result']);_0x285519[_0xa7ff('0x3f')]=_0x563a25['result'][_0xa7ff('0xe')];_0x285519[_0xa7ff('0x40')]=_0x563a25[_0xa7ff('0xd')][_0xa7ff('0x41')];logger[_0xa7ff('0xf')]('['+[_0x30975f['toUpperCase']()]+_0xa7ff('0x42'),_0x285519);_0x576b3e(_0x285519);})[_0xa7ff('0x11')](function(_0x51812b){logger[_0xa7ff('0x12')]('['+[_0x30975f[_0xa7ff('0x13')]()]+']',_0x51812b[_0xa7ff('0x14')]);_0x5afe43(_0x51812b[_0xa7ff('0x14')]);});});};}function createRemoteTag(_0x313637,_0x553649,_0x115cbc,_0x349451){return new Promise(function(_0x4051a2,_0x4767f6){var _0x3e302c={'method':_0xa7ff('0x21'),'uri':_0x115cbc+_0xa7ff('0x43')+'?'+_0x349451,'body':{'short_description':_0x313637,'global':!![],'active':!![],'name':_0x313637},'auth':_0x553649,'json':!![]};return rp(_0x3e302c)[_0xa7ff('0x16')](function(_0x555648){var _0x29bf7e=_0x555648[_0xa7ff('0xd')][_0xa7ff('0xe')];_0x4051a2(_0x29bf7e);});});}function getRemoteTag(_0x296ecc,_0x1cd4bc,_0x14cf54,_0x2f982d,_0x3a463d){return new Promise(function(_0x1a735d,_0x1d9fc3){var _0x2c9e67={'method':_0xa7ff('0xb'),'uri':_0x14cf54+'label'+_0xa7ff('0x44')+_0x296ecc+'&'+_0x2f982d,'auth':_0x1cd4bc,'json':!![]};return rp(_0x2c9e67)[_0xa7ff('0x16')](function(_0x22a8a6){if(_0x22a8a6[_0xa7ff('0xd')]['length']>0x0){var _0x54006c=_0x22a8a6[_0xa7ff('0xd')][0x0]['sys_id'];_0x1a735d(_0x54006c);}else{return createRemoteTag(_0x296ecc,_0x1cd4bc,_0x14cf54,_0x2f982d)[_0xa7ff('0x16')](function(_0x3c444f){_0x1a735d(_0x3c444f);});}});});}function assignTagToIncident(_0x53a08d,_0x134cce,_0x3d9b23,_0x332476,_0x8fde72){return new Promise(function(_0x4d3961,_0x4b9ed0){var _0x277c9d={'method':'POST','uri':_0x3d9b23+'label_entry'+'?'+_0x8fde72,'body':{'label':_0x53a08d,'table':_0xa7ff('0x39'),'id_type':'Incident','table_key':_0x332476['ticketId'],'title':_0xa7ff('0x45')+_0x332476[_0xa7ff('0x40')],'id_display':_0x332476[_0xa7ff('0x40')]},'auth':_0x134cce,'json':!![]};return rp(_0x277c9d)[_0xa7ff('0x16')](function(_0x1695bb){_0x4d3961();})['catch'](function(){_0x4d3961();});});}function manageTags(_0x3c0d11,_0x50a4e1,_0x53fdd3,_0x3edb81,_0xd5e501,_0x5daa60,_0x325e27){return new Promise(function(_0x43ba4f,_0x31f53b){var _0x1acb91=[];_0x50a4e1[_0xa7ff('0x29')](function(_0x5eec8f){_0x1acb91[_0xa7ff('0x46')](getRemoteTag(_0x5eec8f,_0x53fdd3,_0x3edb81,_0x5daa60,_0x325e27));});return Promise[_0xa7ff('0x47')](_0x1acb91)[_0xa7ff('0x16')](function(_0x5e0806){if(_0x5e0806[_0xa7ff('0x18')]){logger[_0xa7ff('0xf')]('['+[_0x3c0d11[_0xa7ff('0x13')]()]+_0xa7ff('0x48'),_0x5e0806);var _0xc02c8a=[];_0x5e0806[_0xa7ff('0x29')](function(_0x382769){_0xc02c8a['push'](assignTagToIncident(_0x382769,_0x53fdd3,_0x3edb81,_0xd5e501,_0x5daa60));});return Promise[_0xa7ff('0x47')](_0xc02c8a)['then'](function(){_0x43ba4f();})[_0xa7ff('0x11')](function(){_0x43ba4f();});}else{_0x43ba4f();}});});}function getTags(_0x45c043,_0x46b5c6,_0x37363f,_0x280acb,_0x5bd800,_0x4bce38){return function(_0x4c10fd){return new Promise(function(_0x3d4284,_0x1ab95e){var _0xf3f4af=[];var _0x31cfde=_0x280acb[_0xa7ff('0x49')];if(_0x31cfde&&_0x31cfde[_0xa7ff('0x18')]>0x0){_0xf3f4af=_[_0xa7ff('0x4a')](_0x31cfde,'name');}if(_0xf3f4af[_0xa7ff('0x18')]>0x0){return manageTags(_0x45c043,_0xf3f4af,_0x46b5c6,_0x37363f,_0x4c10fd,_0x5bd800,_0x4bce38)[_0xa7ff('0x16')](function(){_0x3d4284(_0x4c10fd);});}else{_0x3d4284(_0x4c10fd);}});};}function emit(_0x400426,_0x4e9c2a,_0x6cec29){var _0x43084c=_0xa7ff('0x4b')+_0xa7ff('0x4c')+_0xa7ff('0x4d')+_0xa7ff('0x4e');var _0x50337a={'uri':_0x400426+_0xa7ff('0x4f')+_0x6cec29+_0x43084c};io['to'](util[_0xa7ff('0x50')](_0xa7ff('0x51'),_0x4e9c2a))[_0xa7ff('0x52')](_0xa7ff('0x53'),_0x50337a);}exports['cs']=function(_0x3c10b7,_0x2c7ec1,_0x15c498,_0x53c02b,_0x2d7a0e,_0x35ba9d,_0x5b6b21,_0x6eab1b){var _0x4d8058={};var _0x1fd3c5={'user':_0x35ba9d[_0xa7ff('0x54')],'pass':_0x35ba9d[_0xa7ff('0x55')]};var _0x4e594d=_0xa7ff('0x56');var _0x1c60fa=_0xa7ff('0x57');_0x35ba9d[_0xa7ff('0x58')]=intUtil['stripTrailingSlash'](_0x35ba9d[_0xa7ff('0x58')]);_0x35ba9d[_0xa7ff('0x59')]=intUtil[_0xa7ff('0x5a')](_0x35ba9d['serverUrl']);var _0x17ca75=util['format'](_0xa7ff('0x5b'),_0x35ba9d[_0xa7ff('0x58')]);_0x4d8058['userEmail']=!_['isNil'](_0x53c02b)?_0x53c02b[_0xa7ff('0x5c')]:null;_0x4d8058['adminEmail']=_0x35ba9d['email'];_0x4d8058[_0xa7ff('0x22')]=_0x6eab1b[_0xa7ff('0x2f')]()===_0xa7ff('0x5d')?_0x2c7ec1[_0xa7ff('0x5e')]:_0x2c7ec1[_0xa7ff('0x5f')];_0x4d8058[_0xa7ff('0x60')]=_0x6eab1b===_0xa7ff('0x61')||_0x6eab1b===_0xa7ff('0x62')?'queue':'outbound';var _0x238a84=util[_0xa7ff('0x50')](_0xa7ff('0x63'),_0x35ba9d['serverUrl'],_0x2c7ec1[_0xa7ff('0x64')],md5(_0x2c7ec1[_0xa7ff('0x64')]));if(_0x2d7a0e&&_0x2d7a0e[_0xa7ff('0x65')]){logger[_0xa7ff('0xf')]('[QUEUE]',_0xa7ff('0x66'));_0x2c7ec1[_0xa7ff('0x67')]=_0x238a84;}else if(_0x5b6b21&&_0x5b6b21[_0xa7ff('0x68')]&&_0x5b6b21['recordingFormat']!==_0xa7ff('0x69')){logger[_0xa7ff('0xf')](_0xa7ff('0x6a'),'Recording\x20is\x20enabled!');_0x2c7ec1['recordingURL']=_0x238a84;}else{_0x2c7ec1[_0xa7ff('0x67')]='';}return getAdminUser(_0x6eab1b,_0x1fd3c5,_0x4d8058,_0x17ca75,_0x1c60fa,_0x4e594d)[_0xa7ff('0x16')](getUser(_0x6eab1b,_0x1fd3c5,_0x17ca75,_0x1c60fa,_0x4e594d))[_0xa7ff('0x16')](getEndUser(_0x6eab1b,_0x1fd3c5,_0x17ca75,_0x1c60fa,_0x4e594d))['then'](getTicket(_0x6eab1b,_0x1fd3c5,_0x17ca75,_0x15c498,_0x2c7ec1,_0x1c60fa))[_0xa7ff('0x16')](function(_0x203fee){logger[_0xa7ff('0xf')](util['format'](_0xa7ff('0x6b'),_0x203fee['ticketId']));logger[_0xa7ff('0xf')](util[_0xa7ff('0x50')](_0xa7ff('0x6c'),_0x6eab1b));if(_0x6eab1b!==_0xa7ff('0x62')){logger[_0xa7ff('0xf')]('['+[_0x6eab1b[_0xa7ff('0x13')]()]+']',_0xa7ff('0x6d'));emit(_0x35ba9d[_0xa7ff('0x58')],_0x53c02b[_0xa7ff('0x36')],_0x203fee[_0xa7ff('0x3f')]);}})['catch'](function(_0x59294b){logger[_0xa7ff('0x12')]('['+[_0x6eab1b[_0xa7ff('0x13')]()]+_0xa7ff('0x6e'),util['inspect'](_0x59294b,{'showHidden':!![],'depth':null}));});};
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