Built motion from commit 3c2ce842.|2.6.31
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
index 49e5c89..b5f5bce 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0xb016=['none','[OUTBOUND]','Recording\x20is\x20enabled!','recordingURL','The\x20ticket\x20ID\x20is:\x20%s','call\x20direction:\x20%s','unmanaged','Displaying\x20call\x20in\x20a\x20new\x20tab...','inspect','lodash','bluebird','md5','./util','../../../../config/environment','../../../../config/logger','servicenow','defaults','redis','localhost','then','result','adminId','info','],\x20getAdminUser\x20crm','catch','error','toUpperCase','],\x20getUser\x20input\x20crm','validateEmail','userEmail','sys_user?sysparm_query=email%3D','],\x20getUser\x20rp\x20obj','],\x20getUser\x20entity','length','active','true','userId','sys_id','adminEmail','],\x20getUser\x20crm','message',']\x20using\x20admin\x20profile','],\x20createEndUser\x20input\x20crm','POST','endUserNumber','System','],\x20EndUser\x20schema','],\x20getEndUser\x20input\x20crm','GET','sys_user?sysparm_query=phone%3D','endUserId','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','includes','string','picklist','type','nameField','customField','toLowerCase','content','idField','variableName','Variable','name','toString',']\x20getTicket\x20input\x20crm','getString','Descriptions',']\x20POST\x20incident\x20entity\x20schema','ticketId','number',']\x20getTicket\x20crm','label','?sysparm_query=name%3D','label_entry','incident','Incident','Incident\x20-\x20','ticketNumber','forEach','push','all',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','Tags','map','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','trigger:browser:url','username','password','sysparm_limit=1','sysparm_display_value=true','remoteUri','stripTrailingSlash','serverUrl','%s/api/now/table/','isNil','email','outbound','destcalleridnum','queue','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','[QUEUE]','recordingFormat'];(function(_0x5cbebe,_0x48d959){var _0x583ab9=function(_0x55a3ce){while(--_0x55a3ce){_0x5cbebe['push'](_0x5cbebe['shift']());}};_0x583ab9(++_0x48d959);}(_0xb016,0x159));var _0x6b01=function(_0x136909,_0x10802b){_0x136909=_0x136909-0x0;var _0x3063d5=_0xb016[_0x136909];return _0x3063d5;};'use strict';var _=require(_0x6b01('0x0'));var Promise=require(_0x6b01('0x1'));var rp=require('request-promise');var util=require('util');var md5=require(_0x6b01('0x2'));var Redis=require('ioredis');var intUtil=require(_0x6b01('0x3'));var config=require(_0x6b01('0x4'));var logger=require(_0x6b01('0x5'))(_0x6b01('0x6'));config['redis']=_[_0x6b01('0x7')](config[_0x6b01('0x8')],{'host':_0x6b01('0x9'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));function getAdminUser(_0x374aab,_0x39f9fa,_0x526a7d,_0x5f4636,_0x92bf23,_0x1cb3a6){return new Promise(function(_0x2c4e48,_0x242394){var _0xab37c={'method':'GET','uri':_0x5f4636+'sys_user?sysparm_query=user_name%3Dadmin'+'&'+_0x92bf23+'&'+_0x1cb3a6,'auth':_0x39f9fa,'json':!![]};return rp(_0xab37c)[_0x6b01('0xa')](function(_0x24049f){if(_0x24049f[_0x6b01('0xb')]['length']>0x0){_0x526a7d[_0x6b01('0xc')]=_0x24049f['result'][0x0]['sys_id'];}logger[_0x6b01('0xd')]('['+[_0x374aab['toUpperCase']()]+_0x6b01('0xe'),_0x526a7d);_0x2c4e48(_0x526a7d);})[_0x6b01('0xf')](function(_0x47c09f){logger[_0x6b01('0x10')]('['+[_0x374aab['toUpperCase']()]+']',_0x47c09f['message']);_0x242394(_0x47c09f['message']);});});}function getUser(_0x3d4666,_0x4cbd38,_0x5b2f60,_0x3a259f,_0x327e86){return function(_0x20dd83){logger[_0x6b01('0xd')]('['+[_0x3d4666[_0x6b01('0x11')]()]+_0x6b01('0x12'),_0x20dd83);return new Promise(function(_0x122769,_0x33ffe8){if(intUtil[_0x6b01('0x13')](_0x20dd83[_0x6b01('0x14')])){var _0x18f336={'method':'GET','uri':_0x5b2f60+_0x6b01('0x15')+_0x20dd83[_0x6b01('0x14')]+'&'+_0x3a259f+'&'+_0x327e86,'auth':_0x4cbd38,'json':!![]};logger[_0x6b01('0xd')]('['+[_0x3d4666[_0x6b01('0x11')]()]+_0x6b01('0x16'),_0x18f336);return rp(_0x18f336)[_0x6b01('0xa')](function(_0x33753f){logger[_0x6b01('0xd')]('['+[_0x3d4666['toUpperCase']()]+_0x6b01('0x17'),_0x33753f);if(_0x33753f[_0x6b01('0xb')][_0x6b01('0x18')]>0x0&&String(_0x33753f[_0x6b01('0xb')][0x0][_0x6b01('0x19')])===_0x6b01('0x1a')){_0x20dd83[_0x6b01('0x1b')]=_0x33753f['result'][0x0][_0x6b01('0x1c')];}else{_0x20dd83[_0x6b01('0x1b')]=_0x20dd83[_0x6b01('0xc')];_0x20dd83['userEmail']=_0x20dd83[_0x6b01('0x1d')];}logger[_0x6b01('0xd')]('['+[_0x3d4666[_0x6b01('0x11')]()]+_0x6b01('0x1e'),_0x20dd83);_0x122769(_0x20dd83);})[_0x6b01('0xf')](function(_0x2456e9){logger[_0x6b01('0x10')]('['+[_0x3d4666[_0x6b01('0x11')]()]+']',_0x2456e9[_0x6b01('0x1f')]);_0x33ffe8(_0x2456e9[_0x6b01('0x1f')]);});}else{logger[_0x6b01('0xd')]('['+[_0x3d4666[_0x6b01('0x11')]()]+_0x6b01('0x20'));_0x20dd83['userId']=_0x20dd83[_0x6b01('0xc')];_0x20dd83[_0x6b01('0x14')]=_0x20dd83[_0x6b01('0x1d')];_0x122769(_0x20dd83);}});};}function createEndUser(_0x21f165,_0x68491,_0x528cbd,_0x54f030,_0x3fae61){logger[_0x6b01('0xd')]('['+[_0x21f165[_0x6b01('0x11')]()]+_0x6b01('0x21'),_0x528cbd);return new Promise(function(_0x2a894e,_0x25d38d){var _0x542ca0={'method':_0x6b01('0x22'),'uri':_0x54f030+'sys_user?'+_0x3fae61,'body':{'user_name':_0x528cbd[_0x6b01('0x23')],'roles':'user','first_name':_0x528cbd[_0x6b01('0x23')],'active':_0x6b01('0x1a'),'date_format':_0x6b01('0x24'),'phone':_0x528cbd[_0x6b01('0x23')]},'auth':_0x68491,'json':!![]};return rp(_0x542ca0)[_0x6b01('0xa')](function(_0x54575c){logger[_0x6b01('0xd')]('['+[_0x21f165[_0x6b01('0x11')]()]+_0x6b01('0x25'),_0x54575c['result']);_0x528cbd['endUserId']=_0x54575c[_0x6b01('0xb')]['sys_id'];_0x2a894e(_0x528cbd);})[_0x6b01('0xf')](function(_0x2f517a){logger[_0x6b01('0x10')]('['+[_0x21f165['toUpperCase']()]+']',_0x2f517a[_0x6b01('0x1f')]);_0x25d38d(_0x2f517a[_0x6b01('0x1f')]);});});}function getEndUser(_0x186a6d,_0x5c0138,_0x45c63f,_0x2ca8d9,_0x375207){return function(_0x2eb34f){logger[_0x6b01('0xd')]('['+[_0x186a6d['toUpperCase']()]+_0x6b01('0x26'),_0x2eb34f);return new Promise(function(_0x20ee6d,_0x1c9744){var _0x5269c7={'method':_0x6b01('0x27'),'uri':_0x45c63f+_0x6b01('0x28')+_0x2eb34f[_0x6b01('0x23')]+'&'+_0x2ca8d9+'&'+_0x375207,'auth':_0x5c0138,'json':!![]};return rp(_0x5269c7)[_0x6b01('0xa')](function(_0x4983ae){if(_0x4983ae[_0x6b01('0xb')]['length']>0x0){_0x2eb34f[_0x6b01('0x29')]=_0x4983ae[_0x6b01('0xb')][0x0][_0x6b01('0x1c')];logger[_0x6b01('0xd')]('['+[_0x186a6d[_0x6b01('0x11')]()]+_0x6b01('0x2a'),_0x2eb34f);_0x20ee6d(_0x2eb34f);}else{return createEndUser(_0x186a6d,_0x5c0138,_0x2eb34f,_0x45c63f,_0x2ca8d9)[_0x6b01('0xa')](function(_0x574910){logger[_0x6b01('0xd')]('['+[_0x186a6d[_0x6b01('0x11')]()]+_0x6b01('0x2b'),_0x574910);_0x20ee6d(_0x574910);});}})[_0x6b01('0xf')](function(_0x1ca3aa){logger[_0x6b01('0x10')]('['+[_0x186a6d[_0x6b01('0x11')]()]+']',_0x1ca3aa[_0x6b01('0x1f')]);_0x1c9744(_0x1ca3aa['message']);});});};}function getCustomFields(_0x2c42c3,_0x55907f){var _0x336a67={};if(_0x2c42c3[_0x6b01('0x18')]>0x0){_['forEach'](_0x2c42c3,function(_0x37ae5d){if(_[_0x6b01('0x2c')]([_0x6b01('0x2d'),_0x6b01('0x2e')],_0x37ae5d[_0x6b01('0x2f')])&&_0x37ae5d[_0x6b01('0x30')]&&!_0x37ae5d[_0x6b01('0x31')]){_0x336a67[_0x37ae5d[_0x6b01('0x30')][_0x6b01('0x32')]()]=_0x37ae5d[_0x6b01('0x33')]['toString']();}else if(_[_0x6b01('0x2c')]([_0x6b01('0x2d'),'picklist'],_0x37ae5d['type'])&&_0x37ae5d[_0x6b01('0x34')]&&_0x37ae5d[_0x6b01('0x31')]){_0x336a67[_0x37ae5d['idField'][_0x6b01('0x32')]()]=_0x37ae5d[_0x6b01('0x33')]['toString']();}else if(_0x37ae5d[_0x6b01('0x2f')]==='variable'&&_0x37ae5d[_0x6b01('0x35')]&&_0x37ae5d[_0x6b01('0x34')]&&_0x37ae5d[_0x6b01('0x31')]){_0x336a67[_0x37ae5d['idField'][_0x6b01('0x32')]()]=_0x55907f[_0x37ae5d[_0x6b01('0x35')]]['toString']();}else if(_0x37ae5d['type']==='customVariable'&&_0x37ae5d[_0x6b01('0x36')]&&_0x37ae5d[_0x6b01('0x36')][_0x6b01('0x37')]&&_0x37ae5d[_0x6b01('0x34')]&&_0x37ae5d[_0x6b01('0x31')]){_0x336a67[_0x37ae5d[_0x6b01('0x34')]['toLowerCase']()]=_0x55907f[_0x37ae5d[_0x6b01('0x36')][_0x6b01('0x37')][_0x6b01('0x32')]()][_0x6b01('0x38')]();}});}return _0x336a67;}function getTicket(_0xc882a7,_0x795429,_0x4fed93,_0x1fd975,_0x58a91a,_0x52b8dd){return function(_0xe09aca){logger[_0x6b01('0xd')]('['+[_0xc882a7['toUpperCase']()]+_0x6b01('0x39'),_0xe09aca);return new Promise(function(_0x27442e,_0x146cc4){var _0x531361=_0xc882a7['toLowerCase']()==='outbound'?_0xe09aca[_0x6b01('0x1b')]:_0xe09aca[_0x6b01('0x29')];var _0x518d94={'method':_0x6b01('0x22'),'uri':_0x4fed93+'incident'+'?'+_0x52b8dd,'body':Object['assign']({},{'active':'true','caller_id':_0x531361,'assigned_to':_0xe09aca[_0x6b01('0x1b')],'short_description':intUtil[_0x6b01('0x3a')](_0x1fd975['Subjects'],_0x58a91a,'\x20'),'description':intUtil['getString'](_0x1fd975[_0x6b01('0x3b')],_0x58a91a,'\x0a')},getCustomFields(_0x1fd975['Fields'],_0x58a91a)),'auth':_0x795429,'json':!![]};return rp(_0x518d94)[_0x6b01('0xa')](function(_0x22bfdd){logger[_0x6b01('0xd')]('['+[_0xc882a7[_0x6b01('0x11')]()]+_0x6b01('0x3c'),_0x22bfdd['result']);_0xe09aca[_0x6b01('0x3d')]=_0x22bfdd[_0x6b01('0xb')][_0x6b01('0x1c')];_0xe09aca['ticketNumber']=_0x22bfdd[_0x6b01('0xb')][_0x6b01('0x3e')];logger['info']('['+[_0xc882a7[_0x6b01('0x11')]()]+_0x6b01('0x3f'),_0xe09aca);_0x27442e(_0xe09aca);})[_0x6b01('0xf')](function(_0x107e3f){logger['error']('['+[_0xc882a7['toUpperCase']()]+']',_0x107e3f[_0x6b01('0x1f')]);_0x146cc4(_0x107e3f['message']);});});};}function createRemoteTag(_0x4f7332,_0x1161e9,_0x14cbed,_0x5b5c0c){return new Promise(function(_0x2bf4b5,_0xaad732){var _0x5c94ae={'method':_0x6b01('0x22'),'uri':_0x14cbed+_0x6b01('0x40')+'?'+_0x5b5c0c,'body':{'short_description':_0x4f7332,'global':!![],'active':!![],'name':_0x4f7332},'auth':_0x1161e9,'json':!![]};return rp(_0x5c94ae)[_0x6b01('0xa')](function(_0x20b14c){var _0x229501=_0x20b14c['result'][_0x6b01('0x1c')];_0x2bf4b5(_0x229501);});});}function getRemoteTag(_0x51ccf0,_0xf50606,_0x331815,_0x415fdd,_0x52fd21){return new Promise(function(_0x9d074c,_0x39060b){var _0x360946={'method':_0x6b01('0x27'),'uri':_0x331815+'label'+_0x6b01('0x41')+_0x51ccf0+'&'+_0x415fdd,'auth':_0xf50606,'json':!![]};return rp(_0x360946)[_0x6b01('0xa')](function(_0x1aa714){if(_0x1aa714['result']['length']>0x0){var _0x465e02=_0x1aa714[_0x6b01('0xb')][0x0][_0x6b01('0x1c')];_0x9d074c(_0x465e02);}else{return createRemoteTag(_0x51ccf0,_0xf50606,_0x331815,_0x415fdd)['then'](function(_0x21b99f){_0x9d074c(_0x21b99f);});}});});}function assignTagToIncident(_0x121546,_0x35fa78,_0x5459d5,_0x54b3ae,_0x75b16f){return new Promise(function(_0x3e4bd3,_0x4ec052){var _0x3e16e8={'method':_0x6b01('0x22'),'uri':_0x5459d5+_0x6b01('0x42')+'?'+_0x75b16f,'body':{'label':_0x121546,'table':_0x6b01('0x43'),'id_type':_0x6b01('0x44'),'table_key':_0x54b3ae[_0x6b01('0x3d')],'title':_0x6b01('0x45')+_0x54b3ae[_0x6b01('0x46')],'id_display':_0x54b3ae[_0x6b01('0x46')]},'auth':_0x35fa78,'json':!![]};return rp(_0x3e16e8)['then'](function(_0x2aa892){_0x3e4bd3();})[_0x6b01('0xf')](function(){_0x3e4bd3();});});}function manageTags(_0x25aa1f,_0x212ad4,_0x12c8ee,_0x38e373,_0x4d710a,_0x289294,_0x281e55){return new Promise(function(_0x5dd77b,_0x3f955d){var _0x25b39b=[];_0x212ad4[_0x6b01('0x47')](function(_0x2888c0){_0x25b39b[_0x6b01('0x48')](getRemoteTag(_0x2888c0,_0x12c8ee,_0x38e373,_0x289294,_0x281e55));});return Promise[_0x6b01('0x49')](_0x25b39b)['then'](function(_0x523102){if(_0x523102[_0x6b01('0x18')]){logger[_0x6b01('0xd')]('['+[_0x25aa1f[_0x6b01('0x11')]()]+_0x6b01('0x4a'),_0x523102);var _0x728ae2=[];_0x523102[_0x6b01('0x47')](function(_0x59bf90){_0x728ae2[_0x6b01('0x48')](assignTagToIncident(_0x59bf90,_0x12c8ee,_0x38e373,_0x4d710a,_0x289294));});return Promise[_0x6b01('0x49')](_0x728ae2)[_0x6b01('0xa')](function(){_0x5dd77b();})[_0x6b01('0xf')](function(){_0x5dd77b();});}else{_0x5dd77b();}});});}function getTags(_0x427843,_0xf31bfa,_0x1e0504,_0x582bff,_0x3ea965,_0x4cb00d){return function(_0x1f83a9){return new Promise(function(_0x4623d9,_0x293340){var _0x48bfcd=[];var _0x297704=_0x582bff[_0x6b01('0x4b')];if(_0x297704&&_0x297704[_0x6b01('0x18')]>0x0){_0x48bfcd=_[_0x6b01('0x4c')](_0x297704,_0x6b01('0x37'));}if(_0x48bfcd[_0x6b01('0x18')]>0x0){return manageTags(_0x427843,_0x48bfcd,_0xf31bfa,_0x1e0504,_0x1f83a9,_0x3ea965,_0x4cb00d)[_0x6b01('0xa')](function(){_0x4623d9(_0x1f83a9);});}else{_0x4623d9(_0x1f83a9);}});};}function emit(_0x17481f,_0x357f54,_0x1e0e00){var _0x350e68=_0x6b01('0x4d')+_0x6b01('0x4e')+_0x6b01('0x4f')+_0x6b01('0x50');var _0x13ceac={'uri':_0x17481f+_0x6b01('0x51')+_0x1e0e00+_0x350e68};io['to'](util[_0x6b01('0x52')](_0x6b01('0x53'),_0x357f54))['emit'](_0x6b01('0x54'),_0x13ceac);}exports['cs']=function(_0x263346,_0x40ad79,_0x246299,_0x1c419c,_0x250889,_0x40931a,_0x17468f,_0x194599){var _0xf94448={};var _0x1a9d5a={'user':_0x40931a[_0x6b01('0x55')],'pass':_0x40931a[_0x6b01('0x56')]};var _0x30171f=_0x6b01('0x57');var _0x5dd5ca=_0x6b01('0x58');_0x40931a[_0x6b01('0x59')]=intUtil[_0x6b01('0x5a')](_0x40931a[_0x6b01('0x59')]);_0x40931a[_0x6b01('0x5b')]=intUtil[_0x6b01('0x5a')](_0x40931a[_0x6b01('0x5b')]);var _0x457e5c=util[_0x6b01('0x52')](_0x6b01('0x5c'),_0x40931a[_0x6b01('0x59')]);_0xf94448[_0x6b01('0x14')]=!_[_0x6b01('0x5d')](_0x1c419c)?_0x1c419c[_0x6b01('0x5e')]:null;_0xf94448[_0x6b01('0x1d')]=_0x40931a[_0x6b01('0x5e')];_0xf94448[_0x6b01('0x23')]=_0x194599[_0x6b01('0x32')]()===_0x6b01('0x5f')?_0x40ad79[_0x6b01('0x60')]:_0x40ad79['calleridnum'];_0xf94448['callDirection']=_0x194599==='queue'||_0x194599==='unmanaged'?_0x6b01('0x61'):'outbound';var _0x566cd7=util['format'](_0x6b01('0x62'),_0x40931a['serverUrl'],_0x40ad79[_0x6b01('0x63')],md5(_0x40ad79[_0x6b01('0x63')]));if(_0x250889&&_0x250889[_0x6b01('0x64')]){logger[_0x6b01('0xd')](_0x6b01('0x65'),'Recording\x20is\x20enabled!');_0x40ad79['recordingURL']=_0x566cd7;}else if(_0x17468f&&_0x17468f[_0x6b01('0x66')]&&_0x17468f[_0x6b01('0x66')]!==_0x6b01('0x67')){logger['info'](_0x6b01('0x68'),_0x6b01('0x69'));_0x40ad79[_0x6b01('0x6a')]=_0x566cd7;}else{_0x40ad79[_0x6b01('0x6a')]='';}return getAdminUser(_0x194599,_0x1a9d5a,_0xf94448,_0x457e5c,_0x5dd5ca,_0x30171f)[_0x6b01('0xa')](getUser(_0x194599,_0x1a9d5a,_0x457e5c,_0x5dd5ca,_0x30171f))['then'](getEndUser(_0x194599,_0x1a9d5a,_0x457e5c,_0x5dd5ca,_0x30171f))[_0x6b01('0xa')](getTicket(_0x194599,_0x1a9d5a,_0x457e5c,_0x246299,_0x40ad79,_0x5dd5ca))['then'](function(_0x1a03e4){logger[_0x6b01('0xd')](util[_0x6b01('0x52')](_0x6b01('0x6b'),_0x1a03e4[_0x6b01('0x3d')]));logger['info'](util[_0x6b01('0x52')](_0x6b01('0x6c'),_0x194599));if(_0x194599!==_0x6b01('0x6d')){logger[_0x6b01('0xd')]('['+[_0x194599['toUpperCase']()]+']',_0x6b01('0x6e'));emit(_0x40931a[_0x6b01('0x59')],_0x1c419c[_0x6b01('0x37')],_0x1a03e4[_0x6b01('0x3d')]);}})[_0x6b01('0xf')](function(_0x464265){logger['error']('['+[_0x194599['toUpperCase']()]+']\x20Error\x20running\x20ServiceNow\x20integration',util[_0x6b01('0x6f')](_0x464265,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x25d6=['all','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','emit','trigger:browser:url','username','password','sysparm_display_value=true','remoteUri','stripTrailingSlash','serverUrl','%s/api/now/table/','isNil','email','destcalleridnum','calleridnum','callDirection','queue','unmanaged','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','recordingFormat','none','[OUTBOUND]','The\x20ticket\x20ID\x20is:\x20%s','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','inspect','lodash','bluebird','request-promise','util','md5','ioredis','./util','../../../../config/environment','../../../../config/logger','redis','socket.io-emitter','GET','sys_user?sysparm_query=user_name%3Dadmin','then','length','adminId','result','info','toUpperCase','],\x20getAdminUser\x20crm','catch','error','message','userEmail','sys_user?sysparm_query=email%3D','],\x20getUser\x20entity','true','userId','sys_id','adminEmail','],\x20getUser\x20crm',']\x20using\x20admin\x20profile','],\x20createEndUser\x20input\x20crm','POST','endUserNumber','user','],\x20EndUser\x20schema','endUserId','sys_user?sysparm_query=phone%3D','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','forEach','includes','picklist','nameField','string','type','idField','customField','toLowerCase','content','toString','variable','variableName','customVariable','Variable','name',']\x20getTicket\x20input\x20crm','outbound','incident','getString','Subjects','Descriptions','Fields',']\x20POST\x20incident\x20entity\x20schema','ticketId','ticketNumber','number','label','?sysparm_query=name%3D','label_entry','Incident','Incident\x20-\x20','push'];(function(_0x2e705e,_0x16e7f2){var _0x258cfe=function(_0x3e9ea5){while(--_0x3e9ea5){_0x2e705e['push'](_0x2e705e['shift']());}};_0x258cfe(++_0x16e7f2);}(_0x25d6,0x90));var _0x625d=function(_0x3dd15e,_0x1f0015){_0x3dd15e=_0x3dd15e-0x0;var _0x231fd0=_0x25d6[_0x3dd15e];return _0x231fd0;};'use strict';var _=require(_0x625d('0x0'));var Promise=require(_0x625d('0x1'));var rp=require(_0x625d('0x2'));var util=require(_0x625d('0x3'));var md5=require(_0x625d('0x4'));var Redis=require(_0x625d('0x5'));var intUtil=require(_0x625d('0x6'));var config=require(_0x625d('0x7'));var logger=require(_0x625d('0x8'))('servicenow');config[_0x625d('0x9')]=_['defaults'](config[_0x625d('0x9')],{'host':'localhost','port':0x18eb});var io=require(_0x625d('0xa'))(new Redis(config['redis']));function getAdminUser(_0x280783,_0x49c36b,_0x2b92c3,_0x215464,_0x49cd69,_0x5ca216){return new Promise(function(_0x518b76,_0x133b0d){var _0x18b498={'method':_0x625d('0xb'),'uri':_0x215464+_0x625d('0xc')+'&'+_0x49cd69+'&'+_0x5ca216,'auth':_0x49c36b,'json':!![]};return rp(_0x18b498)[_0x625d('0xd')](function(_0x2e0e9c){if(_0x2e0e9c['result'][_0x625d('0xe')]>0x0){_0x2b92c3[_0x625d('0xf')]=_0x2e0e9c[_0x625d('0x10')][0x0]['sys_id'];}logger[_0x625d('0x11')]('['+[_0x280783[_0x625d('0x12')]()]+_0x625d('0x13'),_0x2b92c3);_0x518b76(_0x2b92c3);})[_0x625d('0x14')](function(_0x36ae72){logger[_0x625d('0x15')]('['+[_0x280783[_0x625d('0x12')]()]+']',_0x36ae72['message']);_0x133b0d(_0x36ae72[_0x625d('0x16')]);});});}function getUser(_0x34c8a7,_0x34989a,_0x1ebe01,_0x1b2a43,_0x356fbb){return function(_0x36574f){logger[_0x625d('0x11')]('['+[_0x34c8a7[_0x625d('0x12')]()]+'],\x20getUser\x20input\x20crm',_0x36574f);return new Promise(function(_0x1a43f7,_0x4e8e24){if(intUtil['validateEmail'](_0x36574f[_0x625d('0x17')])){var _0x24b177={'method':_0x625d('0xb'),'uri':_0x1ebe01+_0x625d('0x18')+_0x36574f['userEmail']+'&'+_0x1b2a43+'&'+_0x356fbb,'auth':_0x34989a,'json':!![]};logger['info']('['+[_0x34c8a7[_0x625d('0x12')]()]+'],\x20getUser\x20rp\x20obj',_0x24b177);return rp(_0x24b177)[_0x625d('0xd')](function(_0x58caff){logger[_0x625d('0x11')]('['+[_0x34c8a7[_0x625d('0x12')]()]+_0x625d('0x19'),_0x58caff);if(_0x58caff[_0x625d('0x10')]['length']>0x0&&String(_0x58caff[_0x625d('0x10')][0x0]['active'])===_0x625d('0x1a')){_0x36574f[_0x625d('0x1b')]=_0x58caff[_0x625d('0x10')][0x0][_0x625d('0x1c')];}else{_0x36574f[_0x625d('0x1b')]=_0x36574f[_0x625d('0xf')];_0x36574f[_0x625d('0x17')]=_0x36574f[_0x625d('0x1d')];}logger[_0x625d('0x11')]('['+[_0x34c8a7[_0x625d('0x12')]()]+_0x625d('0x1e'),_0x36574f);_0x1a43f7(_0x36574f);})['catch'](function(_0x1fde58){logger[_0x625d('0x15')]('['+[_0x34c8a7['toUpperCase']()]+']',_0x1fde58[_0x625d('0x16')]);_0x4e8e24(_0x1fde58['message']);});}else{logger['info']('['+[_0x34c8a7[_0x625d('0x12')]()]+_0x625d('0x1f'));_0x36574f[_0x625d('0x1b')]=_0x36574f[_0x625d('0xf')];_0x36574f[_0x625d('0x17')]=_0x36574f['adminEmail'];_0x1a43f7(_0x36574f);}});};}function createEndUser(_0x2488d0,_0x52c20c,_0x27b729,_0x530736,_0x321b56){logger[_0x625d('0x11')]('['+[_0x2488d0[_0x625d('0x12')]()]+_0x625d('0x20'),_0x27b729);return new Promise(function(_0x776a91,_0x161904){var _0x26dbf5={'method':_0x625d('0x21'),'uri':_0x530736+'sys_user?'+_0x321b56,'body':{'user_name':_0x27b729[_0x625d('0x22')],'roles':_0x625d('0x23'),'first_name':_0x27b729[_0x625d('0x22')],'active':_0x625d('0x1a'),'date_format':'System','phone':_0x27b729['endUserNumber']},'auth':_0x52c20c,'json':!![]};return rp(_0x26dbf5)['then'](function(_0x455bb0){logger['info']('['+[_0x2488d0['toUpperCase']()]+_0x625d('0x24'),_0x455bb0[_0x625d('0x10')]);_0x27b729[_0x625d('0x25')]=_0x455bb0[_0x625d('0x10')][_0x625d('0x1c')];_0x776a91(_0x27b729);})[_0x625d('0x14')](function(_0x45ec6c){logger[_0x625d('0x15')]('['+[_0x2488d0[_0x625d('0x12')]()]+']',_0x45ec6c[_0x625d('0x16')]);_0x161904(_0x45ec6c[_0x625d('0x16')]);});});}function getEndUser(_0x7c4c2e,_0x1e83d8,_0x560327,_0xf60dc8,_0x2d14b6){return function(_0x58cdaa){logger[_0x625d('0x11')]('['+[_0x7c4c2e[_0x625d('0x12')]()]+'],\x20getEndUser\x20input\x20crm',_0x58cdaa);return new Promise(function(_0x53a569,_0x1a9470){var _0x141904={'method':_0x625d('0xb'),'uri':_0x560327+_0x625d('0x26')+_0x58cdaa[_0x625d('0x22')]+'&'+_0xf60dc8+'&'+_0x2d14b6,'auth':_0x1e83d8,'json':!![]};return rp(_0x141904)[_0x625d('0xd')](function(_0x30ba57){if(_0x30ba57['result']['length']>0x0){_0x58cdaa[_0x625d('0x25')]=_0x30ba57[_0x625d('0x10')][0x0]['sys_id'];logger['info']('['+[_0x7c4c2e[_0x625d('0x12')]()]+_0x625d('0x27'),_0x58cdaa);_0x53a569(_0x58cdaa);}else{return createEndUser(_0x7c4c2e,_0x1e83d8,_0x58cdaa,_0x560327,_0xf60dc8)[_0x625d('0xd')](function(_0x4d2ee3){logger['info']('['+[_0x7c4c2e['toUpperCase']()]+_0x625d('0x28'),_0x4d2ee3);_0x53a569(_0x4d2ee3);});}})['catch'](function(_0x52b5aa){logger['error']('['+[_0x7c4c2e[_0x625d('0x12')]()]+']',_0x52b5aa[_0x625d('0x16')]);_0x1a9470(_0x52b5aa[_0x625d('0x16')]);});});};}function getCustomFields(_0x2a5038,_0x287fa6){var _0x2c89be={};if(_0x2a5038[_0x625d('0xe')]>0x0){_[_0x625d('0x29')](_0x2a5038,function(_0x2dcce5){if(_[_0x625d('0x2a')](['string',_0x625d('0x2b')],_0x2dcce5['type'])&&_0x2dcce5[_0x625d('0x2c')]&&!_0x2dcce5['customField']){_0x2c89be[_0x2dcce5[_0x625d('0x2c')]['toLowerCase']()]=_0x2dcce5['content']['toString']();}else if(_[_0x625d('0x2a')]([_0x625d('0x2d'),'picklist'],_0x2dcce5[_0x625d('0x2e')])&&_0x2dcce5[_0x625d('0x2f')]&&_0x2dcce5[_0x625d('0x30')]){_0x2c89be[_0x2dcce5[_0x625d('0x2f')][_0x625d('0x31')]()]=_0x2dcce5[_0x625d('0x32')][_0x625d('0x33')]();}else if(_0x2dcce5[_0x625d('0x2e')]===_0x625d('0x34')&&_0x2dcce5[_0x625d('0x35')]&&_0x2dcce5[_0x625d('0x2f')]&&_0x2dcce5[_0x625d('0x30')]){_0x2c89be[_0x2dcce5['idField'][_0x625d('0x31')]()]=_0x287fa6[_0x2dcce5[_0x625d('0x35')]][_0x625d('0x33')]();}else if(_0x2dcce5['type']===_0x625d('0x36')&&_0x2dcce5[_0x625d('0x37')]&&_0x2dcce5[_0x625d('0x37')][_0x625d('0x38')]&&_0x2dcce5[_0x625d('0x2f')]&&_0x2dcce5[_0x625d('0x30')]){_0x2c89be[_0x2dcce5['idField'][_0x625d('0x31')]()]=_0x287fa6[_0x2dcce5[_0x625d('0x37')][_0x625d('0x38')]['toLowerCase']()][_0x625d('0x33')]();}});}return _0x2c89be;}function getTicket(_0x308b8d,_0x1f8d83,_0x406071,_0x1396e6,_0x2618c9,_0x385cf0){return function(_0x5b0083){logger[_0x625d('0x11')]('['+[_0x308b8d[_0x625d('0x12')]()]+_0x625d('0x39'),_0x5b0083);return new Promise(function(_0x16a1e3,_0x23f8a1){var _0x58b0be=_0x308b8d['toLowerCase']()===_0x625d('0x3a')?_0x5b0083['userId']:_0x5b0083[_0x625d('0x25')];var _0x2467e7={'method':_0x625d('0x21'),'uri':_0x406071+_0x625d('0x3b')+'?'+_0x385cf0,'body':Object['assign']({},{'active':_0x625d('0x1a'),'caller_id':_0x58b0be,'assigned_to':_0x5b0083['userId'],'short_description':intUtil[_0x625d('0x3c')](_0x1396e6[_0x625d('0x3d')],_0x2618c9,'\x20'),'description':intUtil['getString'](_0x1396e6[_0x625d('0x3e')],_0x2618c9,'\x0a')},getCustomFields(_0x1396e6[_0x625d('0x3f')],_0x2618c9)),'auth':_0x1f8d83,'json':!![]};return rp(_0x2467e7)['then'](function(_0x31a684){logger[_0x625d('0x11')]('['+[_0x308b8d[_0x625d('0x12')]()]+_0x625d('0x40'),_0x31a684[_0x625d('0x10')]);_0x5b0083[_0x625d('0x41')]=_0x31a684[_0x625d('0x10')]['sys_id'];_0x5b0083[_0x625d('0x42')]=_0x31a684['result'][_0x625d('0x43')];logger[_0x625d('0x11')]('['+[_0x308b8d[_0x625d('0x12')]()]+']\x20getTicket\x20crm',_0x5b0083);_0x16a1e3(_0x5b0083);})[_0x625d('0x14')](function(_0x4a12a4){logger[_0x625d('0x15')]('['+[_0x308b8d[_0x625d('0x12')]()]+']',_0x4a12a4[_0x625d('0x16')]);_0x23f8a1(_0x4a12a4[_0x625d('0x16')]);});});};}function createRemoteTag(_0x48b55f,_0x220e94,_0x4aa301,_0x45653a){return new Promise(function(_0x342834,_0x4bfc16){var _0x21f1dd={'method':'POST','uri':_0x4aa301+_0x625d('0x44')+'?'+_0x45653a,'body':{'short_description':_0x48b55f,'global':!![],'active':!![],'name':_0x48b55f},'auth':_0x220e94,'json':!![]};return rp(_0x21f1dd)['then'](function(_0x53257e){var _0x399d9b=_0x53257e[_0x625d('0x10')][_0x625d('0x1c')];_0x342834(_0x399d9b);});});}function getRemoteTag(_0x41849d,_0x32bc85,_0x10c0c3,_0x6b0c14,_0x3db852){return new Promise(function(_0x588d12,_0x42b2ac){var _0x4ef163={'method':_0x625d('0xb'),'uri':_0x10c0c3+_0x625d('0x44')+_0x625d('0x45')+_0x41849d+'&'+_0x6b0c14,'auth':_0x32bc85,'json':!![]};return rp(_0x4ef163)[_0x625d('0xd')](function(_0x4ba35c){if(_0x4ba35c['result'][_0x625d('0xe')]>0x0){var _0x1d08f4=_0x4ba35c[_0x625d('0x10')][0x0][_0x625d('0x1c')];_0x588d12(_0x1d08f4);}else{return createRemoteTag(_0x41849d,_0x32bc85,_0x10c0c3,_0x6b0c14)['then'](function(_0x2c51fb){_0x588d12(_0x2c51fb);});}});});}function assignTagToIncident(_0x476b6a,_0x5c97fa,_0x52b052,_0x166ec7,_0x3cef54){return new Promise(function(_0x46b07d,_0x4864da){var _0x2d196d={'method':'POST','uri':_0x52b052+_0x625d('0x46')+'?'+_0x3cef54,'body':{'label':_0x476b6a,'table':_0x625d('0x3b'),'id_type':_0x625d('0x47'),'table_key':_0x166ec7['ticketId'],'title':_0x625d('0x48')+_0x166ec7[_0x625d('0x42')],'id_display':_0x166ec7[_0x625d('0x42')]},'auth':_0x5c97fa,'json':!![]};return rp(_0x2d196d)[_0x625d('0xd')](function(_0x4be2fb){_0x46b07d();})[_0x625d('0x14')](function(){_0x46b07d();});});}function manageTags(_0x27e466,_0x21c772,_0x51e51a,_0x364e98,_0x4e4361,_0x70e34c,_0x190d3a){return new Promise(function(_0x1d9988,_0x3460bd){var _0x53318e=[];_0x21c772['forEach'](function(_0x3bfd20){_0x53318e[_0x625d('0x49')](getRemoteTag(_0x3bfd20,_0x51e51a,_0x364e98,_0x70e34c,_0x190d3a));});return Promise[_0x625d('0x4a')](_0x53318e)['then'](function(_0x12b9ae){if(_0x12b9ae['length']){logger[_0x625d('0x11')]('['+[_0x27e466['toUpperCase']()]+']\x20arrayPromises:\x20IDs\x20in\x20table\x20label',_0x12b9ae);var _0x5cfa43=[];_0x12b9ae[_0x625d('0x29')](function(_0x2666d4){_0x5cfa43[_0x625d('0x49')](assignTagToIncident(_0x2666d4,_0x51e51a,_0x364e98,_0x4e4361,_0x70e34c));});return Promise[_0x625d('0x4a')](_0x5cfa43)[_0x625d('0xd')](function(){_0x1d9988();})[_0x625d('0x14')](function(){_0x1d9988();});}else{_0x1d9988();}});});}function getTags(_0x191dee,_0x4fc91e,_0xf0eb13,_0x5df979,_0x43433c,_0x1bcfbb){return function(_0x5c0309){return new Promise(function(_0x25a3f3,_0x2eb983){var _0x3df2c0=[];var _0x3b01e8=_0x5df979['Tags'];if(_0x3b01e8&&_0x3b01e8[_0x625d('0xe')]>0x0){_0x3df2c0=_['map'](_0x3b01e8,_0x625d('0x38'));}if(_0x3df2c0['length']>0x0){return manageTags(_0x191dee,_0x3df2c0,_0x4fc91e,_0xf0eb13,_0x5c0309,_0x43433c,_0x1bcfbb)[_0x625d('0xd')](function(){_0x25a3f3(_0x5c0309);});}else{_0x25a3f3(_0x5c0309);}});};}function emit(_0x3d5d76,_0x13122a,_0x3f37b1){var _0x4bf7c8=_0x625d('0x4b')+_0x625d('0x4c')+'%26sysparm_record_list%3Dactive%253Dtrue'+_0x625d('0x4d');var _0x26026d={'uri':_0x3d5d76+_0x625d('0x4e')+_0x3f37b1+_0x4bf7c8};io['to'](util[_0x625d('0x4f')](_0x625d('0x50'),_0x13122a))[_0x625d('0x51')](_0x625d('0x52'),_0x26026d);}exports['cs']=function(_0x7a49d6,_0x501f7f,_0x3cffa8,_0x274400,_0x21eaf6,_0x1e12d6,_0x2c0eec,_0x282350){var _0x2c0d0d={};var _0x2b925a={'user':_0x1e12d6[_0x625d('0x53')],'pass':_0x1e12d6[_0x625d('0x54')]};var _0x422f11='sysparm_limit=1';var _0x462560=_0x625d('0x55');_0x1e12d6[_0x625d('0x56')]=intUtil[_0x625d('0x57')](_0x1e12d6['remoteUri']);_0x1e12d6[_0x625d('0x58')]=intUtil['stripTrailingSlash'](_0x1e12d6[_0x625d('0x58')]);var _0x2d2ddb=util[_0x625d('0x4f')](_0x625d('0x59'),_0x1e12d6[_0x625d('0x56')]);_0x2c0d0d[_0x625d('0x17')]=!_[_0x625d('0x5a')](_0x274400)?_0x274400[_0x625d('0x5b')]:null;_0x2c0d0d['adminEmail']=_0x1e12d6[_0x625d('0x5b')];_0x2c0d0d[_0x625d('0x22')]=_0x282350[_0x625d('0x31')]()===_0x625d('0x3a')?_0x501f7f[_0x625d('0x5c')]:_0x501f7f[_0x625d('0x5d')];_0x2c0d0d[_0x625d('0x5e')]=_0x282350===_0x625d('0x5f')||_0x282350===_0x625d('0x60')?_0x625d('0x5f'):'outbound';var _0x55b703=util['format'](_0x625d('0x61'),_0x1e12d6[_0x625d('0x58')],_0x501f7f['uniqueid'],md5(_0x501f7f[_0x625d('0x62')]));if(_0x21eaf6&&_0x21eaf6['monitor_format']){logger[_0x625d('0x11')](_0x625d('0x63'),_0x625d('0x64'));_0x501f7f[_0x625d('0x65')]=_0x55b703;}else if(_0x2c0eec&&_0x2c0eec[_0x625d('0x66')]&&_0x2c0eec[_0x625d('0x66')]!==_0x625d('0x67')){logger[_0x625d('0x11')](_0x625d('0x68'),_0x625d('0x64'));_0x501f7f[_0x625d('0x65')]=_0x55b703;}else{_0x501f7f[_0x625d('0x65')]='';}return getAdminUser(_0x282350,_0x2b925a,_0x2c0d0d,_0x2d2ddb,_0x462560,_0x422f11)[_0x625d('0xd')](getUser(_0x282350,_0x2b925a,_0x2d2ddb,_0x462560,_0x422f11))[_0x625d('0xd')](getEndUser(_0x282350,_0x2b925a,_0x2d2ddb,_0x462560,_0x422f11))['then'](getTicket(_0x282350,_0x2b925a,_0x2d2ddb,_0x3cffa8,_0x501f7f,_0x462560))[_0x625d('0xd')](function(_0x147c06){logger[_0x625d('0x11')](util[_0x625d('0x4f')](_0x625d('0x69'),_0x147c06[_0x625d('0x41')]));logger[_0x625d('0x11')](util[_0x625d('0x4f')]('call\x20direction:\x20%s',_0x282350));if(_0x282350!=='unmanaged'){logger[_0x625d('0x11')]('['+[_0x282350[_0x625d('0x12')]()]+']',_0x625d('0x6a'));emit(_0x1e12d6['remoteUri'],_0x274400[_0x625d('0x38')],_0x147c06[_0x625d('0x41')]);}})[_0x625d('0x14')](function(_0x420166){logger[_0x625d('0x15')]('['+[_0x282350[_0x625d('0x12')]()]+_0x625d('0x6b'),util[_0x625d('0x6c')](_0x420166,{'showHidden':!![],'depth':null}));});};
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