Built motion from commit 3c2ce842.|2.6.31
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
index 71dfd0b..b5f5bce 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
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Promise(function(_0x3ac83d,_0x1a0cec){var _0x3f37d7={'method':_0x6ac5('0x24'),'uri':_0x1d7fe6+_0x6ac5('0x25')+_0x99aa23,'body':{'user_name':_0x1827af['endUserNumber'],'roles':_0x6ac5('0x26'),'first_name':_0x1827af[_0x6ac5('0x27')],'active':_0x6ac5('0x1e'),'date_format':_0x6ac5('0x28'),'phone':_0x1827af[_0x6ac5('0x27')]},'auth':_0x3bf48d,'json':!![]};return rp(_0x3f37d7)[_0x6ac5('0x1c')](function(_0x46360d){logger[_0x6ac5('0x11')]('['+[_0x59fc6b['toUpperCase']()]+_0x6ac5('0x29'),_0x46360d[_0x6ac5('0xd')]);_0x1827af[_0x6ac5('0x2a')]=_0x46360d[_0x6ac5('0xd')][_0x6ac5('0x10')];_0x3ac83d(_0x1827af);})[_0x6ac5('0x14')](function(_0x23ca97){logger['error']('['+[_0x59fc6b[_0x6ac5('0x12')]()]+']',_0x23ca97['message']);_0x1a0cec(_0x23ca97['message']);});});}function getEndUser(_0x585f97,_0x1851e7,_0x50dddc,_0xad620c,_0x426907){return function(_0x48403b){logger['info']('['+[_0x585f97[_0x6ac5('0x12')]()]+_0x6ac5('0x2b'),_0x48403b);return new Promise(function(_0x3a1480,_0x16dc33){var _0x3ea2b0={'method':'GET','uri':_0x50dddc+_0x6ac5('0x2c')+_0x48403b[_0x6ac5('0x27')]+'&'+_0xad620c+'&'+_0x426907,'auth':_0x1851e7,'json':!![]};return rp(_0x3ea2b0)[_0x6ac5('0x1c')](function(_0x50ca18){if(_0x50ca18['result']['length']>0x0){_0x48403b[_0x6ac5('0x2a')]=_0x50ca18[_0x6ac5('0xd')][0x0][_0x6ac5('0x10')];logger[_0x6ac5('0x11')]('['+[_0x585f97[_0x6ac5('0x12')]()]+_0x6ac5('0x2d'),_0x48403b);_0x3a1480(_0x48403b);}else{return createEndUser(_0x585f97,_0x1851e7,_0x48403b,_0x50dddc,_0xad620c)[_0x6ac5('0x1c')](function(_0x1a7b32){logger[_0x6ac5('0x11')]('['+[_0x585f97[_0x6ac5('0x12')]()]+_0x6ac5('0x2e'),_0x1a7b32);_0x3a1480(_0x1a7b32);});}})['catch'](function(_0x118a84){logger[_0x6ac5('0x15')]('['+[_0x585f97[_0x6ac5('0x12')]()]+']',_0x118a84['message']);_0x16dc33(_0x118a84[_0x6ac5('0x16')]);});});};}function getCustomFields(_0x4e6a76,_0x2593d5){var _0x128e7f={};if(_0x4e6a76[_0x6ac5('0xe')]>0x0){_[_0x6ac5('0x2f')](_0x4e6a76,function(_0x21398c){if(_[_0x6ac5('0x30')](['string',_0x6ac5('0x31')],_0x21398c[_0x6ac5('0x32')])&&_0x21398c[_0x6ac5('0x33')]&&!_0x21398c[_0x6ac5('0x34')]){_0x128e7f[_0x21398c['nameField']['toLowerCase']()]=_0x21398c[_0x6ac5('0x35')]['toString']();}else if(_[_0x6ac5('0x30')]([_0x6ac5('0x36'),_0x6ac5('0x31')],_0x21398c[_0x6ac5('0x32')])&&_0x21398c[_0x6ac5('0x37')]&&_0x21398c[_0x6ac5('0x34')]){_0x128e7f[_0x21398c[_0x6ac5('0x37')][_0x6ac5('0x38')]()]=_0x21398c[_0x6ac5('0x35')][_0x6ac5('0x39')]();}else if(_0x21398c[_0x6ac5('0x32')]==='variable'&&_0x21398c['variableName']&&_0x21398c['idField']&&_0x21398c[_0x6ac5('0x34')]){_0x128e7f[_0x21398c['idField'][_0x6ac5('0x38')]()]=_0x2593d5[_0x21398c['variableName']][_0x6ac5('0x39')]();}else if(_0x21398c[_0x6ac5('0x32')]===_0x6ac5('0x3a')&&_0x21398c[_0x6ac5('0x3b')]&&_0x21398c[_0x6ac5('0x3b')][_0x6ac5('0x3c')]&&_0x21398c[_0x6ac5('0x37')]&&_0x21398c['customField']){_0x128e7f[_0x21398c[_0x6ac5('0x37')]['toLowerCase']()]=_0x2593d5[_0x21398c[_0x6ac5('0x3b')][_0x6ac5('0x3c')][_0x6ac5('0x38')]()]['toString']();}});}return _0x128e7f;}function getTicket(_0x53c74a,_0xfafa86,_0x3d46d5,_0x346cf9,_0x15d8ac,_0x32a743){return function(_0x51a7dc){logger[_0x6ac5('0x11')]('['+[_0x53c74a[_0x6ac5('0x12')]()]+_0x6ac5('0x3d'),_0x51a7dc);return new Promise(function(_0xc6b9ed,_0xe74459){var _0x5287e5=_0x53c74a[_0x6ac5('0x38')]()===_0x6ac5('0x3e')?_0x51a7dc[_0x6ac5('0x1f')]:_0x51a7dc[_0x6ac5('0x2a')];var _0x57f18={'method':_0x6ac5('0x24'),'uri':_0x3d46d5+_0x6ac5('0x3f')+'?'+_0x32a743,'body':Object[_0x6ac5('0x40')]({},{'active':_0x6ac5('0x1e'),'caller_id':_0x5287e5,'assigned_to':_0x51a7dc[_0x6ac5('0x1f')],'short_description':intUtil[_0x6ac5('0x41')](_0x346cf9[_0x6ac5('0x42')],_0x15d8ac,'\x20'),'description':intUtil[_0x6ac5('0x41')](_0x346cf9['Descriptions'],_0x15d8ac,'\x0a')},getCustomFields(_0x346cf9[_0x6ac5('0x43')],_0x15d8ac)),'auth':_0xfafa86,'json':!![]};return rp(_0x57f18)[_0x6ac5('0x1c')](function(_0x2417f0){logger[_0x6ac5('0x11')]('['+[_0x53c74a[_0x6ac5('0x12')]()]+_0x6ac5('0x44'),_0x2417f0[_0x6ac5('0xd')]);_0x51a7dc[_0x6ac5('0x45')]=_0x2417f0['result'][_0x6ac5('0x10')];_0x51a7dc['ticketNumber']=_0x2417f0['result'][_0x6ac5('0x46')];logger[_0x6ac5('0x11')]('['+[_0x53c74a[_0x6ac5('0x12')]()]+_0x6ac5('0x47'),_0x51a7dc);_0xc6b9ed(_0x51a7dc);})[_0x6ac5('0x14')](function(_0x332934){logger[_0x6ac5('0x15')]('['+[_0x53c74a[_0x6ac5('0x12')]()]+']',_0x332934['message']);_0xe74459(_0x332934[_0x6ac5('0x16')]);});});};}function createRemoteTag(_0x4b75d0,_0x14aed0,_0x23784d,_0xfac6d4){return new Promise(function(_0x3a7214,_0x178ec1){var _0x2f183c={'method':_0x6ac5('0x24'),'uri':_0x23784d+_0x6ac5('0x48')+'?'+_0xfac6d4,'body':{'short_description':_0x4b75d0,'global':!![],'active':!![],'name':_0x4b75d0},'auth':_0x14aed0,'json':!![]};return rp(_0x2f183c)[_0x6ac5('0x1c')](function(_0x57c1ee){var _0x1d9732=_0x57c1ee[_0x6ac5('0xd')][_0x6ac5('0x10')];_0x3a7214(_0x1d9732);});});}function getRemoteTag(_0x23237c,_0x5669ce,_0x367272,_0x24537b,_0x58cf8f){return new Promise(function(_0x32a5fc,_0x5af599){var _0x18e9bd={'method':_0x6ac5('0xb'),'uri':_0x367272+_0x6ac5('0x48')+_0x6ac5('0x49')+_0x23237c+'&'+_0x24537b,'auth':_0x5669ce,'json':!![]};return rp(_0x18e9bd)[_0x6ac5('0x1c')](function(_0x40f593){if(_0x40f593[_0x6ac5('0xd')][_0x6ac5('0xe')]>0x0){var _0x19fb6d=_0x40f593[_0x6ac5('0xd')][0x0][_0x6ac5('0x10')];_0x32a5fc(_0x19fb6d);}else{return createRemoteTag(_0x23237c,_0x5669ce,_0x367272,_0x24537b)[_0x6ac5('0x1c')](function(_0x351168){_0x32a5fc(_0x351168);});}});});}function assignTagToIncident(_0x30cd76,_0x44ddd8,_0x139914,_0x1202ef,_0x172efd){return new Promise(function(_0x4dbf8c,_0x35d58b){var _0x6f88e0={'method':_0x6ac5('0x24'),'uri':_0x139914+_0x6ac5('0x4a')+'?'+_0x172efd,'body':{'label':_0x30cd76,'table':'incident','id_type':_0x6ac5('0x4b'),'table_key':_0x1202ef[_0x6ac5('0x45')],'title':_0x6ac5('0x4c')+_0x1202ef['ticketNumber'],'id_display':_0x1202ef[_0x6ac5('0x4d')]},'auth':_0x44ddd8,'json':!![]};return rp(_0x6f88e0)[_0x6ac5('0x1c')](function(_0x429421){_0x4dbf8c();})[_0x6ac5('0x14')](function(){_0x4dbf8c();});});}function manageTags(_0x3eb084,_0x1b1057,_0x17abdf,_0x5947b2,_0x5c58dc,_0x3f27cb,_0x503a5c){return new Promise(function(_0x2f9dc2,_0x9110c){var _0x2d0714=[];_0x1b1057[_0x6ac5('0x2f')](function(_0x3e0460){_0x2d0714[_0x6ac5('0x4e')](getRemoteTag(_0x3e0460,_0x17abdf,_0x5947b2,_0x3f27cb,_0x503a5c));});return Promise['all'](_0x2d0714)['then'](function(_0x5610dd){if(_0x5610dd[_0x6ac5('0xe')]){logger[_0x6ac5('0x11')]('['+[_0x3eb084[_0x6ac5('0x12')]()]+_0x6ac5('0x4f'),_0x5610dd);var _0x47c0c2=[];_0x5610dd['forEach'](function(_0x1149d7){_0x47c0c2['push'](assignTagToIncident(_0x1149d7,_0x17abdf,_0x5947b2,_0x5c58dc,_0x3f27cb));});return Promise[_0x6ac5('0x50')](_0x47c0c2)[_0x6ac5('0x1c')](function(){_0x2f9dc2();})[_0x6ac5('0x14')](function(){_0x2f9dc2();});}else{_0x2f9dc2();}});});}function getTags(_0x266317,_0x2d8fa5,_0x3c244f,_0x102f2f,_0x196a42,_0x250e97){return function(_0x5e597b){return new Promise(function(_0x49e42d,_0x1d52d6){var _0x50c23e=[];var _0x4d1feb=_0x102f2f[_0x6ac5('0x51')];if(_0x4d1feb&&_0x4d1feb['length']>0x0){_0x50c23e=_['map'](_0x4d1feb,'name');}if(_0x50c23e[_0x6ac5('0xe')]>0x0){return manageTags(_0x266317,_0x50c23e,_0x2d8fa5,_0x3c244f,_0x5e597b,_0x196a42,_0x250e97)[_0x6ac5('0x1c')](function(){_0x49e42d(_0x5e597b);});}else{_0x49e42d(_0x5e597b);}});};}function emit(_0x4a1762,_0x23d749,_0x16f12a){var _0x593f89='%26sysparm_record_target%3Dincident'+'%26sysparm_record_row%3D1%26sysparm_record_rows%3D39'+_0x6ac5('0x52')+'%255EORDERBYDESCnumber';var _0x9e8fd5={'uri':_0x4a1762+_0x6ac5('0x53')+_0x16f12a+_0x593f89};io['to'](util[_0x6ac5('0x54')](_0x6ac5('0x55'),_0x23d749))['emit']('trigger:browser:url',_0x9e8fd5);}exports['cs']=function(_0x4b74ed,_0x114df6,_0x10d09d,_0x187b8b,_0x40b879,_0xc6a44,_0x483543,_0x1451e1){var _0x394915={};var _0x873a44={'user':_0xc6a44[_0x6ac5('0x56')],'pass':_0xc6a44[_0x6ac5('0x57')]};var _0x461dc9=_0x6ac5('0x58');var _0x5443eb='sysparm_display_value=true';_0xc6a44[_0x6ac5('0x59')]=intUtil[_0x6ac5('0x5a')](_0xc6a44[_0x6ac5('0x59')]);_0xc6a44[_0x6ac5('0x5b')]=intUtil[_0x6ac5('0x5a')](_0xc6a44[_0x6ac5('0x5b')]);var _0x2b1e5e=util[_0x6ac5('0x54')](_0x6ac5('0x5c'),_0xc6a44[_0x6ac5('0x59')]);_0x394915['userEmail']=!_[_0x6ac5('0x5d')](_0x187b8b)?_0x187b8b['email']:null;_0x394915['adminEmail']=_0xc6a44[_0x6ac5('0x5e')];_0x394915[_0x6ac5('0x27')]=_0x1451e1[_0x6ac5('0x38')]()==='outbound'?_0x114df6[_0x6ac5('0x5f')]:_0x114df6[_0x6ac5('0x60')];_0x394915[_0x6ac5('0x61')]=_0x1451e1===_0x6ac5('0x62')||_0x1451e1===_0x6ac5('0x63')?_0x6ac5('0x62'):_0x6ac5('0x3e');var _0x5197a3=util[_0x6ac5('0x54')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0xc6a44[_0x6ac5('0x5b')],_0x114df6[_0x6ac5('0x64')],md5(_0x114df6[_0x6ac5('0x64')]));if(_0x40b879&&_0x40b879['monitor_format']){logger['info'](_0x6ac5('0x65'),_0x6ac5('0x66'));_0x114df6[_0x6ac5('0x67')]=_0x5197a3;}else if(_0x483543&&_0x483543[_0x6ac5('0x68')]&&_0x483543[_0x6ac5('0x68')]!==_0x6ac5('0x69')){logger[_0x6ac5('0x11')]('[OUTBOUND]','Recording\x20is\x20enabled!');_0x114df6[_0x6ac5('0x67')]=_0x5197a3;}else{_0x114df6[_0x6ac5('0x67')]='';}return getAdminUser(_0x1451e1,_0x873a44,_0x394915,_0x2b1e5e,_0x5443eb,_0x461dc9)['then'](getUser(_0x1451e1,_0x873a44,_0x2b1e5e,_0x5443eb,_0x461dc9))[_0x6ac5('0x1c')](getEndUser(_0x1451e1,_0x873a44,_0x2b1e5e,_0x5443eb,_0x461dc9))['then'](getTicket(_0x1451e1,_0x873a44,_0x2b1e5e,_0x10d09d,_0x114df6,_0x5443eb))['then'](function(_0x55bdea){logger[_0x6ac5('0x11')](util[_0x6ac5('0x54')](_0x6ac5('0x6a'),_0x55bdea['ticketId']));logger['info'](util[_0x6ac5('0x54')](_0x6ac5('0x6b'),_0x1451e1));if(_0x1451e1!==_0x6ac5('0x63')){logger[_0x6ac5('0x11')]('['+[_0x1451e1[_0x6ac5('0x12')]()]+']',_0x6ac5('0x6c'));emit(_0xc6a44[_0x6ac5('0x59')],_0x187b8b['name'],_0x55bdea[_0x6ac5('0x45')]);}})['catch'](function(_0x340b13){logger[_0x6ac5('0x15')]('['+[_0x1451e1[_0x6ac5('0x12')]()]+_0x6ac5('0x6d'),util[_0x6ac5('0x6e')](_0x340b13,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x25d6=['all','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','emit','trigger:browser:url','username','password','sysparm_display_value=true','remoteUri','stripTrailingSlash','serverUrl','%s/api/now/table/','isNil','email','destcalleridnum','calleridnum','callDirection','queue','unmanaged','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','recordingFormat','none','[OUTBOUND]','The\x20ticket\x20ID\x20is:\x20%s','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','inspect','lodash','bluebird','request-promise','util','md5','ioredis','./util','../../../../config/environment','../../../../config/logger','redis','socket.io-emitter','GET','sys_user?sysparm_query=user_name%3Dadmin','then','length','adminId','result','info','toUpperCase','],\x20getAdminUser\x20crm','catch','error','message','userEmail','sys_user?sysparm_query=email%3D','],\x20getUser\x20entity','true','userId','sys_id','adminEmail','],\x20getUser\x20crm',']\x20using\x20admin\x20profile','],\x20createEndUser\x20input\x20crm','POST','endUserNumber','user','],\x20EndUser\x20schema','endUserId','sys_user?sysparm_query=phone%3D','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','forEach','includes','picklist','nameField','string','type','idField','customField','toLowerCase','content','toString','variable','variableName','customVariable','Variable','name',']\x20getTicket\x20input\x20crm','outbound','incident','getString','Subjects','Descriptions','Fields',']\x20POST\x20incident\x20entity\x20schema','ticketId','ticketNumber','number','label','?sysparm_query=name%3D','label_entry','Incident','Incident\x20-\x20','push'];(function(_0x2e705e,_0x16e7f2){var _0x258cfe=function(_0x3e9ea5){while(--_0x3e9ea5){_0x2e705e['push'](_0x2e705e['shift']());}};_0x258cfe(++_0x16e7f2);}(_0x25d6,0x90));var _0x625d=function(_0x3dd15e,_0x1f0015){_0x3dd15e=_0x3dd15e-0x0;var _0x231fd0=_0x25d6[_0x3dd15e];return _0x231fd0;};'use strict';var _=require(_0x625d('0x0'));var Promise=require(_0x625d('0x1'));var rp=require(_0x625d('0x2'));var util=require(_0x625d('0x3'));var md5=require(_0x625d('0x4'));var Redis=require(_0x625d('0x5'));var intUtil=require(_0x625d('0x6'));var config=require(_0x625d('0x7'));var logger=require(_0x625d('0x8'))('servicenow');config[_0x625d('0x9')]=_['defaults'](config[_0x625d('0x9')],{'host':'localhost','port':0x18eb});var io=require(_0x625d('0xa'))(new Redis(config['redis']));function getAdminUser(_0x280783,_0x49c36b,_0x2b92c3,_0x215464,_0x49cd69,_0x5ca216){return new Promise(function(_0x518b76,_0x133b0d){var _0x18b498={'method':_0x625d('0xb'),'uri':_0x215464+_0x625d('0xc')+'&'+_0x49cd69+'&'+_0x5ca216,'auth':_0x49c36b,'json':!![]};return rp(_0x18b498)[_0x625d('0xd')](function(_0x2e0e9c){if(_0x2e0e9c['result'][_0x625d('0xe')]>0x0){_0x2b92c3[_0x625d('0xf')]=_0x2e0e9c[_0x625d('0x10')][0x0]['sys_id'];}logger[_0x625d('0x11')]('['+[_0x280783[_0x625d('0x12')]()]+_0x625d('0x13'),_0x2b92c3);_0x518b76(_0x2b92c3);})[_0x625d('0x14')](function(_0x36ae72){logger[_0x625d('0x15')]('['+[_0x280783[_0x625d('0x12')]()]+']',_0x36ae72['message']);_0x133b0d(_0x36ae72[_0x625d('0x16')]);});});}function getUser(_0x34c8a7,_0x34989a,_0x1ebe01,_0x1b2a43,_0x356fbb){return function(_0x36574f){logger[_0x625d('0x11')]('['+[_0x34c8a7[_0x625d('0x12')]()]+'],\x20getUser\x20input\x20crm',_0x36574f);return new Promise(function(_0x1a43f7,_0x4e8e24){if(intUtil['validateEmail'](_0x36574f[_0x625d('0x17')])){var _0x24b177={'method':_0x625d('0xb'),'uri':_0x1ebe01+_0x625d('0x18')+_0x36574f['userEmail']+'&'+_0x1b2a43+'&'+_0x356fbb,'auth':_0x34989a,'json':!![]};logger['info']('['+[_0x34c8a7[_0x625d('0x12')]()]+'],\x20getUser\x20rp\x20obj',_0x24b177);return rp(_0x24b177)[_0x625d('0xd')](function(_0x58caff){logger[_0x625d('0x11')]('['+[_0x34c8a7[_0x625d('0x12')]()]+_0x625d('0x19'),_0x58caff);if(_0x58caff[_0x625d('0x10')]['length']>0x0&&String(_0x58caff[_0x625d('0x10')][0x0]['active'])===_0x625d('0x1a')){_0x36574f[_0x625d('0x1b')]=_0x58caff[_0x625d('0x10')][0x0][_0x625d('0x1c')];}else{_0x36574f[_0x625d('0x1b')]=_0x36574f[_0x625d('0xf')];_0x36574f[_0x625d('0x17')]=_0x36574f[_0x625d('0x1d')];}logger[_0x625d('0x11')]('['+[_0x34c8a7[_0x625d('0x12')]()]+_0x625d('0x1e'),_0x36574f);_0x1a43f7(_0x36574f);})['catch'](function(_0x1fde58){logger[_0x625d('0x15')]('['+[_0x34c8a7['toUpperCase']()]+']',_0x1fde58[_0x625d('0x16')]);_0x4e8e24(_0x1fde58['message']);});}else{logger['info']('['+[_0x34c8a7[_0x625d('0x12')]()]+_0x625d('0x1f'));_0x36574f[_0x625d('0x1b')]=_0x36574f[_0x625d('0xf')];_0x36574f[_0x625d('0x17')]=_0x36574f['adminEmail'];_0x1a43f7(_0x36574f);}});};}function createEndUser(_0x2488d0,_0x52c20c,_0x27b729,_0x530736,_0x321b56){logger[_0x625d('0x11')]('['+[_0x2488d0[_0x625d('0x12')]()]+_0x625d('0x20'),_0x27b729);return new Promise(function(_0x776a91,_0x161904){var _0x26dbf5={'method':_0x625d('0x21'),'uri':_0x530736+'sys_user?'+_0x321b56,'body':{'user_name':_0x27b729[_0x625d('0x22')],'roles':_0x625d('0x23'),'first_name':_0x27b729[_0x625d('0x22')],'active':_0x625d('0x1a'),'date_format':'System','phone':_0x27b729['endUserNumber']},'auth':_0x52c20c,'json':!![]};return rp(_0x26dbf5)['then'](function(_0x455bb0){logger['info']('['+[_0x2488d0['toUpperCase']()]+_0x625d('0x24'),_0x455bb0[_0x625d('0x10')]);_0x27b729[_0x625d('0x25')]=_0x455bb0[_0x625d('0x10')][_0x625d('0x1c')];_0x776a91(_0x27b729);})[_0x625d('0x14')](function(_0x45ec6c){logger[_0x625d('0x15')]('['+[_0x2488d0[_0x625d('0x12')]()]+']',_0x45ec6c[_0x625d('0x16')]);_0x161904(_0x45ec6c[_0x625d('0x16')]);});});}function getEndUser(_0x7c4c2e,_0x1e83d8,_0x560327,_0xf60dc8,_0x2d14b6){return function(_0x58cdaa){logger[_0x625d('0x11')]('['+[_0x7c4c2e[_0x625d('0x12')]()]+'],\x20getEndUser\x20input\x20crm',_0x58cdaa);return new Promise(function(_0x53a569,_0x1a9470){var _0x141904={'method':_0x625d('0xb'),'uri':_0x560327+_0x625d('0x26')+_0x58cdaa[_0x625d('0x22')]+'&'+_0xf60dc8+'&'+_0x2d14b6,'auth':_0x1e83d8,'json':!![]};return rp(_0x141904)[_0x625d('0xd')](function(_0x30ba57){if(_0x30ba57['result']['length']>0x0){_0x58cdaa[_0x625d('0x25')]=_0x30ba57[_0x625d('0x10')][0x0]['sys_id'];logger['info']('['+[_0x7c4c2e[_0x625d('0x12')]()]+_0x625d('0x27'),_0x58cdaa);_0x53a569(_0x58cdaa);}else{return createEndUser(_0x7c4c2e,_0x1e83d8,_0x58cdaa,_0x560327,_0xf60dc8)[_0x625d('0xd')](function(_0x4d2ee3){logger['info']('['+[_0x7c4c2e['toUpperCase']()]+_0x625d('0x28'),_0x4d2ee3);_0x53a569(_0x4d2ee3);});}})['catch'](function(_0x52b5aa){logger['error']('['+[_0x7c4c2e[_0x625d('0x12')]()]+']',_0x52b5aa[_0x625d('0x16')]);_0x1a9470(_0x52b5aa[_0x625d('0x16')]);});});};}function getCustomFields(_0x2a5038,_0x287fa6){var _0x2c89be={};if(_0x2a5038[_0x625d('0xe')]>0x0){_[_0x625d('0x29')](_0x2a5038,function(_0x2dcce5){if(_[_0x625d('0x2a')](['string',_0x625d('0x2b')],_0x2dcce5['type'])&&_0x2dcce5[_0x625d('0x2c')]&&!_0x2dcce5['customField']){_0x2c89be[_0x2dcce5[_0x625d('0x2c')]['toLowerCase']()]=_0x2dcce5['content']['toString']();}else if(_[_0x625d('0x2a')]([_0x625d('0x2d'),'picklist'],_0x2dcce5[_0x625d('0x2e')])&&_0x2dcce5[_0x625d('0x2f')]&&_0x2dcce5[_0x625d('0x30')]){_0x2c89be[_0x2dcce5[_0x625d('0x2f')][_0x625d('0x31')]()]=_0x2dcce5[_0x625d('0x32')][_0x625d('0x33')]();}else if(_0x2dcce5[_0x625d('0x2e')]===_0x625d('0x34')&&_0x2dcce5[_0x625d('0x35')]&&_0x2dcce5[_0x625d('0x2f')]&&_0x2dcce5[_0x625d('0x30')]){_0x2c89be[_0x2dcce5['idField'][_0x625d('0x31')]()]=_0x287fa6[_0x2dcce5[_0x625d('0x35')]][_0x625d('0x33')]();}else if(_0x2dcce5['type']===_0x625d('0x36')&&_0x2dcce5[_0x625d('0x37')]&&_0x2dcce5[_0x625d('0x37')][_0x625d('0x38')]&&_0x2dcce5[_0x625d('0x2f')]&&_0x2dcce5[_0x625d('0x30')]){_0x2c89be[_0x2dcce5['idField'][_0x625d('0x31')]()]=_0x287fa6[_0x2dcce5[_0x625d('0x37')][_0x625d('0x38')]['toLowerCase']()][_0x625d('0x33')]();}});}return _0x2c89be;}function getTicket(_0x308b8d,_0x1f8d83,_0x406071,_0x1396e6,_0x2618c9,_0x385cf0){return function(_0x5b0083){logger[_0x625d('0x11')]('['+[_0x308b8d[_0x625d('0x12')]()]+_0x625d('0x39'),_0x5b0083);return new Promise(function(_0x16a1e3,_0x23f8a1){var _0x58b0be=_0x308b8d['toLowerCase']()===_0x625d('0x3a')?_0x5b0083['userId']:_0x5b0083[_0x625d('0x25')];var _0x2467e7={'method':_0x625d('0x21'),'uri':_0x406071+_0x625d('0x3b')+'?'+_0x385cf0,'body':Object['assign']({},{'active':_0x625d('0x1a'),'caller_id':_0x58b0be,'assigned_to':_0x5b0083['userId'],'short_description':intUtil[_0x625d('0x3c')](_0x1396e6[_0x625d('0x3d')],_0x2618c9,'\x20'),'description':intUtil['getString'](_0x1396e6[_0x625d('0x3e')],_0x2618c9,'\x0a')},getCustomFields(_0x1396e6[_0x625d('0x3f')],_0x2618c9)),'auth':_0x1f8d83,'json':!![]};return rp(_0x2467e7)['then'](function(_0x31a684){logger[_0x625d('0x11')]('['+[_0x308b8d[_0x625d('0x12')]()]+_0x625d('0x40'),_0x31a684[_0x625d('0x10')]);_0x5b0083[_0x625d('0x41')]=_0x31a684[_0x625d('0x10')]['sys_id'];_0x5b0083[_0x625d('0x42')]=_0x31a684['result'][_0x625d('0x43')];logger[_0x625d('0x11')]('['+[_0x308b8d[_0x625d('0x12')]()]+']\x20getTicket\x20crm',_0x5b0083);_0x16a1e3(_0x5b0083);})[_0x625d('0x14')](function(_0x4a12a4){logger[_0x625d('0x15')]('['+[_0x308b8d[_0x625d('0x12')]()]+']',_0x4a12a4[_0x625d('0x16')]);_0x23f8a1(_0x4a12a4[_0x625d('0x16')]);});});};}function createRemoteTag(_0x48b55f,_0x220e94,_0x4aa301,_0x45653a){return new Promise(function(_0x342834,_0x4bfc16){var _0x21f1dd={'method':'POST','uri':_0x4aa301+_0x625d('0x44')+'?'+_0x45653a,'body':{'short_description':_0x48b55f,'global':!![],'active':!![],'name':_0x48b55f},'auth':_0x220e94,'json':!![]};return rp(_0x21f1dd)['then'](function(_0x53257e){var _0x399d9b=_0x53257e[_0x625d('0x10')][_0x625d('0x1c')];_0x342834(_0x399d9b);});});}function getRemoteTag(_0x41849d,_0x32bc85,_0x10c0c3,_0x6b0c14,_0x3db852){return new Promise(function(_0x588d12,_0x42b2ac){var _0x4ef163={'method':_0x625d('0xb'),'uri':_0x10c0c3+_0x625d('0x44')+_0x625d('0x45')+_0x41849d+'&'+_0x6b0c14,'auth':_0x32bc85,'json':!![]};return rp(_0x4ef163)[_0x625d('0xd')](function(_0x4ba35c){if(_0x4ba35c['result'][_0x625d('0xe')]>0x0){var _0x1d08f4=_0x4ba35c[_0x625d('0x10')][0x0][_0x625d('0x1c')];_0x588d12(_0x1d08f4);}else{return createRemoteTag(_0x41849d,_0x32bc85,_0x10c0c3,_0x6b0c14)['then'](function(_0x2c51fb){_0x588d12(_0x2c51fb);});}});});}function assignTagToIncident(_0x476b6a,_0x5c97fa,_0x52b052,_0x166ec7,_0x3cef54){return new Promise(function(_0x46b07d,_0x4864da){var _0x2d196d={'method':'POST','uri':_0x52b052+_0x625d('0x46')+'?'+_0x3cef54,'body':{'label':_0x476b6a,'table':_0x625d('0x3b'),'id_type':_0x625d('0x47'),'table_key':_0x166ec7['ticketId'],'title':_0x625d('0x48')+_0x166ec7[_0x625d('0x42')],'id_display':_0x166ec7[_0x625d('0x42')]},'auth':_0x5c97fa,'json':!![]};return rp(_0x2d196d)[_0x625d('0xd')](function(_0x4be2fb){_0x46b07d();})[_0x625d('0x14')](function(){_0x46b07d();});});}function manageTags(_0x27e466,_0x21c772,_0x51e51a,_0x364e98,_0x4e4361,_0x70e34c,_0x190d3a){return new Promise(function(_0x1d9988,_0x3460bd){var _0x53318e=[];_0x21c772['forEach'](function(_0x3bfd20){_0x53318e[_0x625d('0x49')](getRemoteTag(_0x3bfd20,_0x51e51a,_0x364e98,_0x70e34c,_0x190d3a));});return Promise[_0x625d('0x4a')](_0x53318e)['then'](function(_0x12b9ae){if(_0x12b9ae['length']){logger[_0x625d('0x11')]('['+[_0x27e466['toUpperCase']()]+']\x20arrayPromises:\x20IDs\x20in\x20table\x20label',_0x12b9ae);var _0x5cfa43=[];_0x12b9ae[_0x625d('0x29')](function(_0x2666d4){_0x5cfa43[_0x625d('0x49')](assignTagToIncident(_0x2666d4,_0x51e51a,_0x364e98,_0x4e4361,_0x70e34c));});return Promise[_0x625d('0x4a')](_0x5cfa43)[_0x625d('0xd')](function(){_0x1d9988();})[_0x625d('0x14')](function(){_0x1d9988();});}else{_0x1d9988();}});});}function getTags(_0x191dee,_0x4fc91e,_0xf0eb13,_0x5df979,_0x43433c,_0x1bcfbb){return function(_0x5c0309){return new Promise(function(_0x25a3f3,_0x2eb983){var _0x3df2c0=[];var _0x3b01e8=_0x5df979['Tags'];if(_0x3b01e8&&_0x3b01e8[_0x625d('0xe')]>0x0){_0x3df2c0=_['map'](_0x3b01e8,_0x625d('0x38'));}if(_0x3df2c0['length']>0x0){return manageTags(_0x191dee,_0x3df2c0,_0x4fc91e,_0xf0eb13,_0x5c0309,_0x43433c,_0x1bcfbb)[_0x625d('0xd')](function(){_0x25a3f3(_0x5c0309);});}else{_0x25a3f3(_0x5c0309);}});};}function emit(_0x3d5d76,_0x13122a,_0x3f37b1){var _0x4bf7c8=_0x625d('0x4b')+_0x625d('0x4c')+'%26sysparm_record_list%3Dactive%253Dtrue'+_0x625d('0x4d');var _0x26026d={'uri':_0x3d5d76+_0x625d('0x4e')+_0x3f37b1+_0x4bf7c8};io['to'](util[_0x625d('0x4f')](_0x625d('0x50'),_0x13122a))[_0x625d('0x51')](_0x625d('0x52'),_0x26026d);}exports['cs']=function(_0x7a49d6,_0x501f7f,_0x3cffa8,_0x274400,_0x21eaf6,_0x1e12d6,_0x2c0eec,_0x282350){var _0x2c0d0d={};var _0x2b925a={'user':_0x1e12d6[_0x625d('0x53')],'pass':_0x1e12d6[_0x625d('0x54')]};var _0x422f11='sysparm_limit=1';var _0x462560=_0x625d('0x55');_0x1e12d6[_0x625d('0x56')]=intUtil[_0x625d('0x57')](_0x1e12d6['remoteUri']);_0x1e12d6[_0x625d('0x58')]=intUtil['stripTrailingSlash'](_0x1e12d6[_0x625d('0x58')]);var _0x2d2ddb=util[_0x625d('0x4f')](_0x625d('0x59'),_0x1e12d6[_0x625d('0x56')]);_0x2c0d0d[_0x625d('0x17')]=!_[_0x625d('0x5a')](_0x274400)?_0x274400[_0x625d('0x5b')]:null;_0x2c0d0d['adminEmail']=_0x1e12d6[_0x625d('0x5b')];_0x2c0d0d[_0x625d('0x22')]=_0x282350[_0x625d('0x31')]()===_0x625d('0x3a')?_0x501f7f[_0x625d('0x5c')]:_0x501f7f[_0x625d('0x5d')];_0x2c0d0d[_0x625d('0x5e')]=_0x282350===_0x625d('0x5f')||_0x282350===_0x625d('0x60')?_0x625d('0x5f'):'outbound';var _0x55b703=util['format'](_0x625d('0x61'),_0x1e12d6[_0x625d('0x58')],_0x501f7f['uniqueid'],md5(_0x501f7f[_0x625d('0x62')]));if(_0x21eaf6&&_0x21eaf6['monitor_format']){logger[_0x625d('0x11')](_0x625d('0x63'),_0x625d('0x64'));_0x501f7f[_0x625d('0x65')]=_0x55b703;}else if(_0x2c0eec&&_0x2c0eec[_0x625d('0x66')]&&_0x2c0eec[_0x625d('0x66')]!==_0x625d('0x67')){logger[_0x625d('0x11')](_0x625d('0x68'),_0x625d('0x64'));_0x501f7f[_0x625d('0x65')]=_0x55b703;}else{_0x501f7f[_0x625d('0x65')]='';}return getAdminUser(_0x282350,_0x2b925a,_0x2c0d0d,_0x2d2ddb,_0x462560,_0x422f11)[_0x625d('0xd')](getUser(_0x282350,_0x2b925a,_0x2d2ddb,_0x462560,_0x422f11))[_0x625d('0xd')](getEndUser(_0x282350,_0x2b925a,_0x2d2ddb,_0x462560,_0x422f11))['then'](getTicket(_0x282350,_0x2b925a,_0x2d2ddb,_0x3cffa8,_0x501f7f,_0x462560))[_0x625d('0xd')](function(_0x147c06){logger[_0x625d('0x11')](util[_0x625d('0x4f')](_0x625d('0x69'),_0x147c06[_0x625d('0x41')]));logger[_0x625d('0x11')](util[_0x625d('0x4f')]('call\x20direction:\x20%s',_0x282350));if(_0x282350!=='unmanaged'){logger[_0x625d('0x11')]('['+[_0x282350[_0x625d('0x12')]()]+']',_0x625d('0x6a'));emit(_0x1e12d6['remoteUri'],_0x274400[_0x625d('0x38')],_0x147c06[_0x625d('0x41')]);}})[_0x625d('0x14')](function(_0x420166){logger[_0x625d('0x15')]('['+[_0x282350[_0x625d('0x12')]()]+_0x625d('0x6b'),util[_0x625d('0x6c')](_0x420166,{'showHidden':!![],'depth':null}));});};
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