Built motion from commit efa66e19.|2.6.22
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
index 49e5c89..defddb9 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0xb016=['none','[OUTBOUND]','Recording\x20is\x20enabled!','recordingURL','The\x20ticket\x20ID\x20is:\x20%s','call\x20direction:\x20%s','unmanaged','Displaying\x20call\x20in\x20a\x20new\x20tab...','inspect','lodash','bluebird','md5','./util','../../../../config/environment','../../../../config/logger','servicenow','defaults','redis','localhost','then','result','adminId','info','],\x20getAdminUser\x20crm','catch','error','toUpperCase','],\x20getUser\x20input\x20crm','validateEmail','userEmail','sys_user?sysparm_query=email%3D','],\x20getUser\x20rp\x20obj','],\x20getUser\x20entity','length','active','true','userId','sys_id','adminEmail','],\x20getUser\x20crm','message',']\x20using\x20admin\x20profile','],\x20createEndUser\x20input\x20crm','POST','endUserNumber','System','],\x20EndUser\x20schema','],\x20getEndUser\x20input\x20crm','GET','sys_user?sysparm_query=phone%3D','endUserId','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','includes','string','picklist','type','nameField','customField','toLowerCase','content','idField','variableName','Variable','name','toString',']\x20getTicket\x20input\x20crm','getString','Descriptions',']\x20POST\x20incident\x20entity\x20schema','ticketId','number',']\x20getTicket\x20crm','label','?sysparm_query=name%3D','label_entry','incident','Incident','Incident\x20-\x20','ticketNumber','forEach','push','all',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','Tags','map','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','trigger:browser:url','username','password','sysparm_limit=1','sysparm_display_value=true','remoteUri','stripTrailingSlash','serverUrl','%s/api/now/table/','isNil','email','outbound','destcalleridnum','queue','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','[QUEUE]','recordingFormat'];(function(_0x5cbebe,_0x48d959){var _0x583ab9=function(_0x55a3ce){while(--_0x55a3ce){_0x5cbebe['push'](_0x5cbebe['shift']());}};_0x583ab9(++_0x48d959);}(_0xb016,0x159));var _0x6b01=function(_0x136909,_0x10802b){_0x136909=_0x136909-0x0;var _0x3063d5=_0xb016[_0x136909];return _0x3063d5;};'use strict';var _=require(_0x6b01('0x0'));var Promise=require(_0x6b01('0x1'));var rp=require('request-promise');var util=require('util');var md5=require(_0x6b01('0x2'));var Redis=require('ioredis');var intUtil=require(_0x6b01('0x3'));var config=require(_0x6b01('0x4'));var logger=require(_0x6b01('0x5'))(_0x6b01('0x6'));config['redis']=_[_0x6b01('0x7')](config[_0x6b01('0x8')],{'host':_0x6b01('0x9'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));function getAdminUser(_0x374aab,_0x39f9fa,_0x526a7d,_0x5f4636,_0x92bf23,_0x1cb3a6){return new Promise(function(_0x2c4e48,_0x242394){var _0xab37c={'method':'GET','uri':_0x5f4636+'sys_user?sysparm_query=user_name%3Dadmin'+'&'+_0x92bf23+'&'+_0x1cb3a6,'auth':_0x39f9fa,'json':!![]};return rp(_0xab37c)[_0x6b01('0xa')](function(_0x24049f){if(_0x24049f[_0x6b01('0xb')]['length']>0x0){_0x526a7d[_0x6b01('0xc')]=_0x24049f['result'][0x0]['sys_id'];}logger[_0x6b01('0xd')]('['+[_0x374aab['toUpperCase']()]+_0x6b01('0xe'),_0x526a7d);_0x2c4e48(_0x526a7d);})[_0x6b01('0xf')](function(_0x47c09f){logger[_0x6b01('0x10')]('['+[_0x374aab['toUpperCase']()]+']',_0x47c09f['message']);_0x242394(_0x47c09f['message']);});});}function getUser(_0x3d4666,_0x4cbd38,_0x5b2f60,_0x3a259f,_0x327e86){return function(_0x20dd83){logger[_0x6b01('0xd')]('['+[_0x3d4666[_0x6b01('0x11')]()]+_0x6b01('0x12'),_0x20dd83);return new Promise(function(_0x122769,_0x33ffe8){if(intUtil[_0x6b01('0x13')](_0x20dd83[_0x6b01('0x14')])){var _0x18f336={'method':'GET','uri':_0x5b2f60+_0x6b01('0x15')+_0x20dd83[_0x6b01('0x14')]+'&'+_0x3a259f+'&'+_0x327e86,'auth':_0x4cbd38,'json':!![]};logger[_0x6b01('0xd')]('['+[_0x3d4666[_0x6b01('0x11')]()]+_0x6b01('0x16'),_0x18f336);return rp(_0x18f336)[_0x6b01('0xa')](function(_0x33753f){logger[_0x6b01('0xd')]('['+[_0x3d4666['toUpperCase']()]+_0x6b01('0x17'),_0x33753f);if(_0x33753f[_0x6b01('0xb')][_0x6b01('0x18')]>0x0&&String(_0x33753f[_0x6b01('0xb')][0x0][_0x6b01('0x19')])===_0x6b01('0x1a')){_0x20dd83[_0x6b01('0x1b')]=_0x33753f['result'][0x0][_0x6b01('0x1c')];}else{_0x20dd83[_0x6b01('0x1b')]=_0x20dd83[_0x6b01('0xc')];_0x20dd83['userEmail']=_0x20dd83[_0x6b01('0x1d')];}logger[_0x6b01('0xd')]('['+[_0x3d4666[_0x6b01('0x11')]()]+_0x6b01('0x1e'),_0x20dd83);_0x122769(_0x20dd83);})[_0x6b01('0xf')](function(_0x2456e9){logger[_0x6b01('0x10')]('['+[_0x3d4666[_0x6b01('0x11')]()]+']',_0x2456e9[_0x6b01('0x1f')]);_0x33ffe8(_0x2456e9[_0x6b01('0x1f')]);});}else{logger[_0x6b01('0xd')]('['+[_0x3d4666[_0x6b01('0x11')]()]+_0x6b01('0x20'));_0x20dd83['userId']=_0x20dd83[_0x6b01('0xc')];_0x20dd83[_0x6b01('0x14')]=_0x20dd83[_0x6b01('0x1d')];_0x122769(_0x20dd83);}});};}function createEndUser(_0x21f165,_0x68491,_0x528cbd,_0x54f030,_0x3fae61){logger[_0x6b01('0xd')]('['+[_0x21f165[_0x6b01('0x11')]()]+_0x6b01('0x21'),_0x528cbd);return new Promise(function(_0x2a894e,_0x25d38d){var _0x542ca0={'method':_0x6b01('0x22'),'uri':_0x54f030+'sys_user?'+_0x3fae61,'body':{'user_name':_0x528cbd[_0x6b01('0x23')],'roles':'user','first_name':_0x528cbd[_0x6b01('0x23')],'active':_0x6b01('0x1a'),'date_format':_0x6b01('0x24'),'phone':_0x528cbd[_0x6b01('0x23')]},'auth':_0x68491,'json':!![]};return rp(_0x542ca0)[_0x6b01('0xa')](function(_0x54575c){logger[_0x6b01('0xd')]('['+[_0x21f165[_0x6b01('0x11')]()]+_0x6b01('0x25'),_0x54575c['result']);_0x528cbd['endUserId']=_0x54575c[_0x6b01('0xb')]['sys_id'];_0x2a894e(_0x528cbd);})[_0x6b01('0xf')](function(_0x2f517a){logger[_0x6b01('0x10')]('['+[_0x21f165['toUpperCase']()]+']',_0x2f517a[_0x6b01('0x1f')]);_0x25d38d(_0x2f517a[_0x6b01('0x1f')]);});});}function getEndUser(_0x186a6d,_0x5c0138,_0x45c63f,_0x2ca8d9,_0x375207){return function(_0x2eb34f){logger[_0x6b01('0xd')]('['+[_0x186a6d['toUpperCase']()]+_0x6b01('0x26'),_0x2eb34f);return new Promise(function(_0x20ee6d,_0x1c9744){var _0x5269c7={'method':_0x6b01('0x27'),'uri':_0x45c63f+_0x6b01('0x28')+_0x2eb34f[_0x6b01('0x23')]+'&'+_0x2ca8d9+'&'+_0x375207,'auth':_0x5c0138,'json':!![]};return rp(_0x5269c7)[_0x6b01('0xa')](function(_0x4983ae){if(_0x4983ae[_0x6b01('0xb')]['length']>0x0){_0x2eb34f[_0x6b01('0x29')]=_0x4983ae[_0x6b01('0xb')][0x0][_0x6b01('0x1c')];logger[_0x6b01('0xd')]('['+[_0x186a6d[_0x6b01('0x11')]()]+_0x6b01('0x2a'),_0x2eb34f);_0x20ee6d(_0x2eb34f);}else{return createEndUser(_0x186a6d,_0x5c0138,_0x2eb34f,_0x45c63f,_0x2ca8d9)[_0x6b01('0xa')](function(_0x574910){logger[_0x6b01('0xd')]('['+[_0x186a6d[_0x6b01('0x11')]()]+_0x6b01('0x2b'),_0x574910);_0x20ee6d(_0x574910);});}})[_0x6b01('0xf')](function(_0x1ca3aa){logger[_0x6b01('0x10')]('['+[_0x186a6d[_0x6b01('0x11')]()]+']',_0x1ca3aa[_0x6b01('0x1f')]);_0x1c9744(_0x1ca3aa['message']);});});};}function getCustomFields(_0x2c42c3,_0x55907f){var _0x336a67={};if(_0x2c42c3[_0x6b01('0x18')]>0x0){_['forEach'](_0x2c42c3,function(_0x37ae5d){if(_[_0x6b01('0x2c')]([_0x6b01('0x2d'),_0x6b01('0x2e')],_0x37ae5d[_0x6b01('0x2f')])&&_0x37ae5d[_0x6b01('0x30')]&&!_0x37ae5d[_0x6b01('0x31')]){_0x336a67[_0x37ae5d[_0x6b01('0x30')][_0x6b01('0x32')]()]=_0x37ae5d[_0x6b01('0x33')]['toString']();}else if(_[_0x6b01('0x2c')]([_0x6b01('0x2d'),'picklist'],_0x37ae5d['type'])&&_0x37ae5d[_0x6b01('0x34')]&&_0x37ae5d[_0x6b01('0x31')]){_0x336a67[_0x37ae5d['idField'][_0x6b01('0x32')]()]=_0x37ae5d[_0x6b01('0x33')]['toString']();}else if(_0x37ae5d[_0x6b01('0x2f')]==='variable'&&_0x37ae5d[_0x6b01('0x35')]&&_0x37ae5d[_0x6b01('0x34')]&&_0x37ae5d[_0x6b01('0x31')]){_0x336a67[_0x37ae5d['idField'][_0x6b01('0x32')]()]=_0x55907f[_0x37ae5d[_0x6b01('0x35')]]['toString']();}else if(_0x37ae5d['type']==='customVariable'&&_0x37ae5d[_0x6b01('0x36')]&&_0x37ae5d[_0x6b01('0x36')][_0x6b01('0x37')]&&_0x37ae5d[_0x6b01('0x34')]&&_0x37ae5d[_0x6b01('0x31')]){_0x336a67[_0x37ae5d[_0x6b01('0x34')]['toLowerCase']()]=_0x55907f[_0x37ae5d[_0x6b01('0x36')][_0x6b01('0x37')][_0x6b01('0x32')]()][_0x6b01('0x38')]();}});}return _0x336a67;}function getTicket(_0xc882a7,_0x795429,_0x4fed93,_0x1fd975,_0x58a91a,_0x52b8dd){return function(_0xe09aca){logger[_0x6b01('0xd')]('['+[_0xc882a7['toUpperCase']()]+_0x6b01('0x39'),_0xe09aca);return new Promise(function(_0x27442e,_0x146cc4){var _0x531361=_0xc882a7['toLowerCase']()==='outbound'?_0xe09aca[_0x6b01('0x1b')]:_0xe09aca[_0x6b01('0x29')];var _0x518d94={'method':_0x6b01('0x22'),'uri':_0x4fed93+'incident'+'?'+_0x52b8dd,'body':Object['assign']({},{'active':'true','caller_id':_0x531361,'assigned_to':_0xe09aca[_0x6b01('0x1b')],'short_description':intUtil[_0x6b01('0x3a')](_0x1fd975['Subjects'],_0x58a91a,'\x20'),'description':intUtil['getString'](_0x1fd975[_0x6b01('0x3b')],_0x58a91a,'\x0a')},getCustomFields(_0x1fd975['Fields'],_0x58a91a)),'auth':_0x795429,'json':!![]};return rp(_0x518d94)[_0x6b01('0xa')](function(_0x22bfdd){logger[_0x6b01('0xd')]('['+[_0xc882a7[_0x6b01('0x11')]()]+_0x6b01('0x3c'),_0x22bfdd['result']);_0xe09aca[_0x6b01('0x3d')]=_0x22bfdd[_0x6b01('0xb')][_0x6b01('0x1c')];_0xe09aca['ticketNumber']=_0x22bfdd[_0x6b01('0xb')][_0x6b01('0x3e')];logger['info']('['+[_0xc882a7[_0x6b01('0x11')]()]+_0x6b01('0x3f'),_0xe09aca);_0x27442e(_0xe09aca);})[_0x6b01('0xf')](function(_0x107e3f){logger['error']('['+[_0xc882a7['toUpperCase']()]+']',_0x107e3f[_0x6b01('0x1f')]);_0x146cc4(_0x107e3f['message']);});});};}function createRemoteTag(_0x4f7332,_0x1161e9,_0x14cbed,_0x5b5c0c){return new Promise(function(_0x2bf4b5,_0xaad732){var _0x5c94ae={'method':_0x6b01('0x22'),'uri':_0x14cbed+_0x6b01('0x40')+'?'+_0x5b5c0c,'body':{'short_description':_0x4f7332,'global':!![],'active':!![],'name':_0x4f7332},'auth':_0x1161e9,'json':!![]};return rp(_0x5c94ae)[_0x6b01('0xa')](function(_0x20b14c){var _0x229501=_0x20b14c['result'][_0x6b01('0x1c')];_0x2bf4b5(_0x229501);});});}function getRemoteTag(_0x51ccf0,_0xf50606,_0x331815,_0x415fdd,_0x52fd21){return new Promise(function(_0x9d074c,_0x39060b){var _0x360946={'method':_0x6b01('0x27'),'uri':_0x331815+'label'+_0x6b01('0x41')+_0x51ccf0+'&'+_0x415fdd,'auth':_0xf50606,'json':!![]};return rp(_0x360946)[_0x6b01('0xa')](function(_0x1aa714){if(_0x1aa714['result']['length']>0x0){var _0x465e02=_0x1aa714[_0x6b01('0xb')][0x0][_0x6b01('0x1c')];_0x9d074c(_0x465e02);}else{return createRemoteTag(_0x51ccf0,_0xf50606,_0x331815,_0x415fdd)['then'](function(_0x21b99f){_0x9d074c(_0x21b99f);});}});});}function assignTagToIncident(_0x121546,_0x35fa78,_0x5459d5,_0x54b3ae,_0x75b16f){return new Promise(function(_0x3e4bd3,_0x4ec052){var _0x3e16e8={'method':_0x6b01('0x22'),'uri':_0x5459d5+_0x6b01('0x42')+'?'+_0x75b16f,'body':{'label':_0x121546,'table':_0x6b01('0x43'),'id_type':_0x6b01('0x44'),'table_key':_0x54b3ae[_0x6b01('0x3d')],'title':_0x6b01('0x45')+_0x54b3ae[_0x6b01('0x46')],'id_display':_0x54b3ae[_0x6b01('0x46')]},'auth':_0x35fa78,'json':!![]};return rp(_0x3e16e8)['then'](function(_0x2aa892){_0x3e4bd3();})[_0x6b01('0xf')](function(){_0x3e4bd3();});});}function manageTags(_0x25aa1f,_0x212ad4,_0x12c8ee,_0x38e373,_0x4d710a,_0x289294,_0x281e55){return new Promise(function(_0x5dd77b,_0x3f955d){var _0x25b39b=[];_0x212ad4[_0x6b01('0x47')](function(_0x2888c0){_0x25b39b[_0x6b01('0x48')](getRemoteTag(_0x2888c0,_0x12c8ee,_0x38e373,_0x289294,_0x281e55));});return Promise[_0x6b01('0x49')](_0x25b39b)['then'](function(_0x523102){if(_0x523102[_0x6b01('0x18')]){logger[_0x6b01('0xd')]('['+[_0x25aa1f[_0x6b01('0x11')]()]+_0x6b01('0x4a'),_0x523102);var _0x728ae2=[];_0x523102[_0x6b01('0x47')](function(_0x59bf90){_0x728ae2[_0x6b01('0x48')](assignTagToIncident(_0x59bf90,_0x12c8ee,_0x38e373,_0x4d710a,_0x289294));});return Promise[_0x6b01('0x49')](_0x728ae2)[_0x6b01('0xa')](function(){_0x5dd77b();})[_0x6b01('0xf')](function(){_0x5dd77b();});}else{_0x5dd77b();}});});}function getTags(_0x427843,_0xf31bfa,_0x1e0504,_0x582bff,_0x3ea965,_0x4cb00d){return function(_0x1f83a9){return new Promise(function(_0x4623d9,_0x293340){var _0x48bfcd=[];var _0x297704=_0x582bff[_0x6b01('0x4b')];if(_0x297704&&_0x297704[_0x6b01('0x18')]>0x0){_0x48bfcd=_[_0x6b01('0x4c')](_0x297704,_0x6b01('0x37'));}if(_0x48bfcd[_0x6b01('0x18')]>0x0){return manageTags(_0x427843,_0x48bfcd,_0xf31bfa,_0x1e0504,_0x1f83a9,_0x3ea965,_0x4cb00d)[_0x6b01('0xa')](function(){_0x4623d9(_0x1f83a9);});}else{_0x4623d9(_0x1f83a9);}});};}function emit(_0x17481f,_0x357f54,_0x1e0e00){var _0x350e68=_0x6b01('0x4d')+_0x6b01('0x4e')+_0x6b01('0x4f')+_0x6b01('0x50');var _0x13ceac={'uri':_0x17481f+_0x6b01('0x51')+_0x1e0e00+_0x350e68};io['to'](util[_0x6b01('0x52')](_0x6b01('0x53'),_0x357f54))['emit'](_0x6b01('0x54'),_0x13ceac);}exports['cs']=function(_0x263346,_0x40ad79,_0x246299,_0x1c419c,_0x250889,_0x40931a,_0x17468f,_0x194599){var _0xf94448={};var _0x1a9d5a={'user':_0x40931a[_0x6b01('0x55')],'pass':_0x40931a[_0x6b01('0x56')]};var _0x30171f=_0x6b01('0x57');var _0x5dd5ca=_0x6b01('0x58');_0x40931a[_0x6b01('0x59')]=intUtil[_0x6b01('0x5a')](_0x40931a[_0x6b01('0x59')]);_0x40931a[_0x6b01('0x5b')]=intUtil[_0x6b01('0x5a')](_0x40931a[_0x6b01('0x5b')]);var _0x457e5c=util[_0x6b01('0x52')](_0x6b01('0x5c'),_0x40931a[_0x6b01('0x59')]);_0xf94448[_0x6b01('0x14')]=!_[_0x6b01('0x5d')](_0x1c419c)?_0x1c419c[_0x6b01('0x5e')]:null;_0xf94448[_0x6b01('0x1d')]=_0x40931a[_0x6b01('0x5e')];_0xf94448[_0x6b01('0x23')]=_0x194599[_0x6b01('0x32')]()===_0x6b01('0x5f')?_0x40ad79[_0x6b01('0x60')]:_0x40ad79['calleridnum'];_0xf94448['callDirection']=_0x194599==='queue'||_0x194599==='unmanaged'?_0x6b01('0x61'):'outbound';var _0x566cd7=util['format'](_0x6b01('0x62'),_0x40931a['serverUrl'],_0x40ad79[_0x6b01('0x63')],md5(_0x40ad79[_0x6b01('0x63')]));if(_0x250889&&_0x250889[_0x6b01('0x64')]){logger[_0x6b01('0xd')](_0x6b01('0x65'),'Recording\x20is\x20enabled!');_0x40ad79['recordingURL']=_0x566cd7;}else if(_0x17468f&&_0x17468f[_0x6b01('0x66')]&&_0x17468f[_0x6b01('0x66')]!==_0x6b01('0x67')){logger['info'](_0x6b01('0x68'),_0x6b01('0x69'));_0x40ad79[_0x6b01('0x6a')]=_0x566cd7;}else{_0x40ad79[_0x6b01('0x6a')]='';}return getAdminUser(_0x194599,_0x1a9d5a,_0xf94448,_0x457e5c,_0x5dd5ca,_0x30171f)[_0x6b01('0xa')](getUser(_0x194599,_0x1a9d5a,_0x457e5c,_0x5dd5ca,_0x30171f))['then'](getEndUser(_0x194599,_0x1a9d5a,_0x457e5c,_0x5dd5ca,_0x30171f))[_0x6b01('0xa')](getTicket(_0x194599,_0x1a9d5a,_0x457e5c,_0x246299,_0x40ad79,_0x5dd5ca))['then'](function(_0x1a03e4){logger[_0x6b01('0xd')](util[_0x6b01('0x52')](_0x6b01('0x6b'),_0x1a03e4[_0x6b01('0x3d')]));logger['info'](util[_0x6b01('0x52')](_0x6b01('0x6c'),_0x194599));if(_0x194599!==_0x6b01('0x6d')){logger[_0x6b01('0xd')]('['+[_0x194599['toUpperCase']()]+']',_0x6b01('0x6e'));emit(_0x40931a[_0x6b01('0x59')],_0x1c419c[_0x6b01('0x37')],_0x1a03e4[_0x6b01('0x3d')]);}})[_0x6b01('0xf')](function(_0x464265){logger['error']('['+[_0x194599['toUpperCase']()]+']\x20Error\x20running\x20ServiceNow\x20integration',util[_0x6b01('0x6f')](_0x464265,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0xb0f1=['stripTrailingSlash','serverUrl','%s/api/now/table/','outbound','destcalleridnum','callDirection','queue','unmanaged','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','recordingFormat','[OUTBOUND]','The\x20ticket\x20ID\x20is:\x20%s','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','inspect','bluebird','request-promise','ioredis','./util','../../../../config/environment','../../../../config/logger','servicenow','redis','localhost','GET','sys_user?sysparm_query=user_name%3Dadmin','then','result','adminId','sys_id','info','toUpperCase','catch','error','message','],\x20getUser\x20input\x20crm','sys_user?sysparm_query=email%3D','userEmail','],\x20getUser\x20rp\x20obj','length','true','userId','adminEmail','],\x20getUser\x20crm',']\x20using\x20admin\x20profile','sys_user?','endUserNumber','user','System','],\x20EndUser\x20schema','],\x20getEndUser\x20input\x20crm','sys_user?sysparm_query=phone%3D','],\x20getEndUser\x20crm','forEach','picklist','type','customField','nameField','toString','includes','idField','toLowerCase','content','Variable','name',']\x20getTicket\x20input\x20crm','endUserId','POST','incident','assign','Subjects','getString','Descriptions','Fields','ticketNumber',']\x20getTicket\x20crm','label','?sysparm_query=name%3D','label_entry','Incident','ticketId','Incident\x20-\x20','push','all',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','Tags','map','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','emit','trigger:browser:url','username','password','sysparm_limit=1','sysparm_display_value=true','remoteUri'];(function(_0x84eba4,_0x150755){var _0x5258bb=function(_0x2e8dad){while(--_0x2e8dad){_0x84eba4['push'](_0x84eba4['shift']());}};_0x5258bb(++_0x150755);}(_0xb0f1,0x14b));var _0x1b0f=function(_0x2cfb58,_0x3d9412){_0x2cfb58=_0x2cfb58-0x0;var _0xd99951=_0xb0f1[_0x2cfb58];return _0xd99951;};'use strict';var _=require('lodash');var Promise=require(_0x1b0f('0x0'));var rp=require(_0x1b0f('0x1'));var util=require('util');var md5=require('md5');var Redis=require(_0x1b0f('0x2'));var intUtil=require(_0x1b0f('0x3'));var config=require(_0x1b0f('0x4'));var logger=require(_0x1b0f('0x5'))(_0x1b0f('0x6'));config[_0x1b0f('0x7')]=_['defaults'](config['redis'],{'host':_0x1b0f('0x8'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x1b0f('0x7')]));function getAdminUser(_0xe3a70a,_0x1705db,_0x3e31db,_0x4caa75,_0x30617c,_0x14fbaa){return new Promise(function(_0x4642b0,_0x149d35){var _0xe109e4={'method':_0x1b0f('0x9'),'uri':_0x4caa75+_0x1b0f('0xa')+'&'+_0x30617c+'&'+_0x14fbaa,'auth':_0x1705db,'json':!![]};return rp(_0xe109e4)[_0x1b0f('0xb')](function(_0x29f365){if(_0x29f365[_0x1b0f('0xc')]['length']>0x0){_0x3e31db[_0x1b0f('0xd')]=_0x29f365[_0x1b0f('0xc')][0x0][_0x1b0f('0xe')];}logger[_0x1b0f('0xf')]('['+[_0xe3a70a[_0x1b0f('0x10')]()]+'],\x20getAdminUser\x20crm',_0x3e31db);_0x4642b0(_0x3e31db);})[_0x1b0f('0x11')](function(_0x264732){logger[_0x1b0f('0x12')]('['+[_0xe3a70a[_0x1b0f('0x10')]()]+']',_0x264732[_0x1b0f('0x13')]);_0x149d35(_0x264732['message']);});});}function getUser(_0x1afce4,_0x190ed2,_0x4d1db3,_0x164c86,_0x8e9d0a){return function(_0x208061){logger['info']('['+[_0x1afce4['toUpperCase']()]+_0x1b0f('0x14'),_0x208061);return new Promise(function(_0x37106c,_0x350e9e){if(intUtil['validateEmail'](_0x208061['userEmail'])){var _0x3c52eb={'method':_0x1b0f('0x9'),'uri':_0x4d1db3+_0x1b0f('0x15')+_0x208061[_0x1b0f('0x16')]+'&'+_0x164c86+'&'+_0x8e9d0a,'auth':_0x190ed2,'json':!![]};logger[_0x1b0f('0xf')]('['+[_0x1afce4[_0x1b0f('0x10')]()]+_0x1b0f('0x17'),_0x3c52eb);return rp(_0x3c52eb)[_0x1b0f('0xb')](function(_0x49ecf1){logger[_0x1b0f('0xf')]('['+[_0x1afce4[_0x1b0f('0x10')]()]+'],\x20getUser\x20entity',_0x49ecf1);if(_0x49ecf1[_0x1b0f('0xc')][_0x1b0f('0x18')]>0x0&&String(_0x49ecf1[_0x1b0f('0xc')][0x0]['active'])===_0x1b0f('0x19')){_0x208061[_0x1b0f('0x1a')]=_0x49ecf1[_0x1b0f('0xc')][0x0]['sys_id'];}else{_0x208061['userId']=_0x208061[_0x1b0f('0xd')];_0x208061['userEmail']=_0x208061[_0x1b0f('0x1b')];}logger['info']('['+[_0x1afce4[_0x1b0f('0x10')]()]+_0x1b0f('0x1c'),_0x208061);_0x37106c(_0x208061);})[_0x1b0f('0x11')](function(_0x5cf242){logger[_0x1b0f('0x12')]('['+[_0x1afce4[_0x1b0f('0x10')]()]+']',_0x5cf242[_0x1b0f('0x13')]);_0x350e9e(_0x5cf242[_0x1b0f('0x13')]);});}else{logger[_0x1b0f('0xf')]('['+[_0x1afce4[_0x1b0f('0x10')]()]+_0x1b0f('0x1d'));_0x208061[_0x1b0f('0x1a')]=_0x208061[_0x1b0f('0xd')];_0x208061[_0x1b0f('0x16')]=_0x208061[_0x1b0f('0x1b')];_0x37106c(_0x208061);}});};}function createEndUser(_0x228d66,_0x29d4d6,_0x4578f1,_0x10debd,_0x9b6983){logger[_0x1b0f('0xf')]('['+[_0x228d66[_0x1b0f('0x10')]()]+'],\x20createEndUser\x20input\x20crm',_0x4578f1);return new Promise(function(_0x504229,_0x1b012f){var _0x50e3c7={'method':'POST','uri':_0x10debd+_0x1b0f('0x1e')+_0x9b6983,'body':{'user_name':_0x4578f1[_0x1b0f('0x1f')],'roles':_0x1b0f('0x20'),'first_name':_0x4578f1[_0x1b0f('0x1f')],'active':_0x1b0f('0x19'),'date_format':_0x1b0f('0x21'),'phone':_0x4578f1[_0x1b0f('0x1f')]},'auth':_0x29d4d6,'json':!![]};return rp(_0x50e3c7)[_0x1b0f('0xb')](function(_0x474598){logger[_0x1b0f('0xf')]('['+[_0x228d66[_0x1b0f('0x10')]()]+_0x1b0f('0x22'),_0x474598[_0x1b0f('0xc')]);_0x4578f1['endUserId']=_0x474598[_0x1b0f('0xc')][_0x1b0f('0xe')];_0x504229(_0x4578f1);})['catch'](function(_0x481ba4){logger[_0x1b0f('0x12')]('['+[_0x228d66[_0x1b0f('0x10')]()]+']',_0x481ba4[_0x1b0f('0x13')]);_0x1b012f(_0x481ba4['message']);});});}function getEndUser(_0xe2b223,_0x4fb3d0,_0x4dc693,_0x22da16,_0x32ddc6){return function(_0xb0989f){logger['info']('['+[_0xe2b223[_0x1b0f('0x10')]()]+_0x1b0f('0x23'),_0xb0989f);return new Promise(function(_0x7cf5bb,_0xd07e0a){var _0x4c6edd={'method':_0x1b0f('0x9'),'uri':_0x4dc693+_0x1b0f('0x24')+_0xb0989f['endUserNumber']+'&'+_0x22da16+'&'+_0x32ddc6,'auth':_0x4fb3d0,'json':!![]};return rp(_0x4c6edd)[_0x1b0f('0xb')](function(_0x3c069d){if(_0x3c069d[_0x1b0f('0xc')]['length']>0x0){_0xb0989f['endUserId']=_0x3c069d[_0x1b0f('0xc')][0x0]['sys_id'];logger[_0x1b0f('0xf')]('['+[_0xe2b223['toUpperCase']()]+_0x1b0f('0x25'),_0xb0989f);_0x7cf5bb(_0xb0989f);}else{return createEndUser(_0xe2b223,_0x4fb3d0,_0xb0989f,_0x4dc693,_0x22da16)['then'](function(_0x58638c){logger[_0x1b0f('0xf')]('['+[_0xe2b223[_0x1b0f('0x10')]()]+'],\x20createEndUser\x20crm',_0x58638c);_0x7cf5bb(_0x58638c);});}})[_0x1b0f('0x11')](function(_0x90795){logger[_0x1b0f('0x12')]('['+[_0xe2b223['toUpperCase']()]+']',_0x90795[_0x1b0f('0x13')]);_0xd07e0a(_0x90795[_0x1b0f('0x13')]);});});};}function getCustomFields(_0x4091da,_0x12919e){var _0x21ea21={};if(_0x4091da['length']>0x0){_[_0x1b0f('0x26')](_0x4091da,function(_0x4ca378){if(_['includes'](['string',_0x1b0f('0x27')],_0x4ca378[_0x1b0f('0x28')])&&_0x4ca378['nameField']&&!_0x4ca378[_0x1b0f('0x29')]){_0x21ea21[_0x4ca378[_0x1b0f('0x2a')]['toLowerCase']()]=_0x4ca378['content'][_0x1b0f('0x2b')]();}else if(_[_0x1b0f('0x2c')](['string',_0x1b0f('0x27')],_0x4ca378[_0x1b0f('0x28')])&&_0x4ca378[_0x1b0f('0x2d')]&&_0x4ca378[_0x1b0f('0x29')]){_0x21ea21[_0x4ca378[_0x1b0f('0x2d')][_0x1b0f('0x2e')]()]=_0x4ca378[_0x1b0f('0x2f')][_0x1b0f('0x2b')]();}else if(_0x4ca378['type']==='variable'&&_0x4ca378['variableName']&&_0x4ca378[_0x1b0f('0x2d')]&&_0x4ca378['customField']){_0x21ea21[_0x4ca378[_0x1b0f('0x2d')]['toLowerCase']()]=_0x12919e[_0x4ca378['variableName']][_0x1b0f('0x2b')]();}else if(_0x4ca378[_0x1b0f('0x28')]==='customVariable'&&_0x4ca378['Variable']&&_0x4ca378[_0x1b0f('0x30')][_0x1b0f('0x31')]&&_0x4ca378[_0x1b0f('0x2d')]&&_0x4ca378[_0x1b0f('0x29')]){_0x21ea21[_0x4ca378[_0x1b0f('0x2d')][_0x1b0f('0x2e')]()]=_0x12919e[_0x4ca378[_0x1b0f('0x30')][_0x1b0f('0x31')][_0x1b0f('0x2e')]()][_0x1b0f('0x2b')]();}});}return _0x21ea21;}function getTicket(_0x143d97,_0xf9bc23,_0x4c806b,_0x2fc7ef,_0x2ae859,_0x5421f4){return function(_0x3dc7d5){logger[_0x1b0f('0xf')]('['+[_0x143d97[_0x1b0f('0x10')]()]+_0x1b0f('0x32'),_0x3dc7d5);return new Promise(function(_0x4050e4,_0x471e8a){var _0x1f93f7=_0x143d97[_0x1b0f('0x2e')]()==='outbound'?_0x3dc7d5[_0x1b0f('0x1a')]:_0x3dc7d5[_0x1b0f('0x33')];var _0x17ec83={'method':_0x1b0f('0x34'),'uri':_0x4c806b+_0x1b0f('0x35')+'?'+_0x5421f4,'body':Object[_0x1b0f('0x36')]({},{'active':_0x1b0f('0x19'),'caller_id':_0x1f93f7,'assigned_to':_0x3dc7d5[_0x1b0f('0x1a')],'short_description':intUtil['getString'](_0x2fc7ef[_0x1b0f('0x37')],_0x2ae859,'\x20'),'description':intUtil[_0x1b0f('0x38')](_0x2fc7ef[_0x1b0f('0x39')],_0x2ae859,'\x0a')},getCustomFields(_0x2fc7ef[_0x1b0f('0x3a')],_0x2ae859)),'auth':_0xf9bc23,'json':!![]};return rp(_0x17ec83)[_0x1b0f('0xb')](function(_0x4853b2){logger[_0x1b0f('0xf')]('['+[_0x143d97[_0x1b0f('0x10')]()]+']\x20POST\x20incident\x20entity\x20schema',_0x4853b2[_0x1b0f('0xc')]);_0x3dc7d5['ticketId']=_0x4853b2[_0x1b0f('0xc')]['sys_id'];_0x3dc7d5[_0x1b0f('0x3b')]=_0x4853b2[_0x1b0f('0xc')]['number'];logger['info']('['+[_0x143d97['toUpperCase']()]+_0x1b0f('0x3c'),_0x3dc7d5);_0x4050e4(_0x3dc7d5);})[_0x1b0f('0x11')](function(_0x36dbd9){logger[_0x1b0f('0x12')]('['+[_0x143d97[_0x1b0f('0x10')]()]+']',_0x36dbd9[_0x1b0f('0x13')]);_0x471e8a(_0x36dbd9[_0x1b0f('0x13')]);});});};}function createRemoteTag(_0x27d08e,_0xcff1e5,_0x438256,_0x55de4b){return new Promise(function(_0x452d5f,_0x1876b7){var _0x5d5dc3={'method':_0x1b0f('0x34'),'uri':_0x438256+_0x1b0f('0x3d')+'?'+_0x55de4b,'body':{'short_description':_0x27d08e,'global':!![],'active':!![],'name':_0x27d08e},'auth':_0xcff1e5,'json':!![]};return rp(_0x5d5dc3)[_0x1b0f('0xb')](function(_0x1e5b46){var _0x5d20f7=_0x1e5b46[_0x1b0f('0xc')][_0x1b0f('0xe')];_0x452d5f(_0x5d20f7);});});}function getRemoteTag(_0x413be6,_0x3cedd8,_0x26995a,_0x1f540e,_0x1ece0f){return new Promise(function(_0x280fc8,_0x4b0d62){var _0x16a90b={'method':_0x1b0f('0x9'),'uri':_0x26995a+_0x1b0f('0x3d')+_0x1b0f('0x3e')+_0x413be6+'&'+_0x1f540e,'auth':_0x3cedd8,'json':!![]};return rp(_0x16a90b)[_0x1b0f('0xb')](function(_0x4de97a){if(_0x4de97a[_0x1b0f('0xc')][_0x1b0f('0x18')]>0x0){var _0x3811b8=_0x4de97a[_0x1b0f('0xc')][0x0][_0x1b0f('0xe')];_0x280fc8(_0x3811b8);}else{return createRemoteTag(_0x413be6,_0x3cedd8,_0x26995a,_0x1f540e)[_0x1b0f('0xb')](function(_0x288967){_0x280fc8(_0x288967);});}});});}function assignTagToIncident(_0x40a5e7,_0x346e2c,_0x1b52ed,_0x1853c0,_0x5cdf1b){return new Promise(function(_0x4473e2,_0x143d9a){var _0x4d60ea={'method':_0x1b0f('0x34'),'uri':_0x1b52ed+_0x1b0f('0x3f')+'?'+_0x5cdf1b,'body':{'label':_0x40a5e7,'table':_0x1b0f('0x35'),'id_type':_0x1b0f('0x40'),'table_key':_0x1853c0[_0x1b0f('0x41')],'title':_0x1b0f('0x42')+_0x1853c0['ticketNumber'],'id_display':_0x1853c0[_0x1b0f('0x3b')]},'auth':_0x346e2c,'json':!![]};return rp(_0x4d60ea)[_0x1b0f('0xb')](function(_0x539edf){_0x4473e2();})[_0x1b0f('0x11')](function(){_0x4473e2();});});}function manageTags(_0x38e89e,_0x3469b3,_0x39fe3b,_0xfaa03e,_0x1e1be4,_0x4b7b54,_0x64d19f){return new Promise(function(_0x1c9730,_0x4cac29){var _0xa20cb1=[];_0x3469b3[_0x1b0f('0x26')](function(_0x343991){_0xa20cb1[_0x1b0f('0x43')](getRemoteTag(_0x343991,_0x39fe3b,_0xfaa03e,_0x4b7b54,_0x64d19f));});return Promise[_0x1b0f('0x44')](_0xa20cb1)[_0x1b0f('0xb')](function(_0x5c309b){if(_0x5c309b[_0x1b0f('0x18')]){logger[_0x1b0f('0xf')]('['+[_0x38e89e[_0x1b0f('0x10')]()]+_0x1b0f('0x45'),_0x5c309b);var _0x2c2b86=[];_0x5c309b[_0x1b0f('0x26')](function(_0x2deeaf){_0x2c2b86['push'](assignTagToIncident(_0x2deeaf,_0x39fe3b,_0xfaa03e,_0x1e1be4,_0x4b7b54));});return Promise[_0x1b0f('0x44')](_0x2c2b86)[_0x1b0f('0xb')](function(){_0x1c9730();})[_0x1b0f('0x11')](function(){_0x1c9730();});}else{_0x1c9730();}});});}function getTags(_0x1fe0f6,_0x2cc95a,_0x572dc6,_0x2ec669,_0x4ec238,_0x27cebe){return function(_0x1a2876){return new Promise(function(_0x5a75b5,_0x23a5c5){var _0x142d03=[];var _0x154656=_0x2ec669[_0x1b0f('0x46')];if(_0x154656&&_0x154656['length']>0x0){_0x142d03=_[_0x1b0f('0x47')](_0x154656,'name');}if(_0x142d03[_0x1b0f('0x18')]>0x0){return manageTags(_0x1fe0f6,_0x142d03,_0x2cc95a,_0x572dc6,_0x1a2876,_0x4ec238,_0x27cebe)[_0x1b0f('0xb')](function(){_0x5a75b5(_0x1a2876);});}else{_0x5a75b5(_0x1a2876);}});};}function emit(_0x222857,_0x288c2e,_0x210d8d){var _0xf8bf49=_0x1b0f('0x48')+_0x1b0f('0x49')+_0x1b0f('0x4a')+'%255EORDERBYDESCnumber';var _0x4a4d6e={'uri':_0x222857+_0x1b0f('0x4b')+_0x210d8d+_0xf8bf49};io['to'](util[_0x1b0f('0x4c')](_0x1b0f('0x4d'),_0x288c2e))[_0x1b0f('0x4e')](_0x1b0f('0x4f'),_0x4a4d6e);}exports['cs']=function(_0x4c6904,_0x288791,_0xb9fa27,_0x53143c,_0x5f15f0,_0x2d66f2,_0x4f5402,_0x28a527){var _0xdcb071={};var _0x26f06b={'user':_0x2d66f2[_0x1b0f('0x50')],'pass':_0x2d66f2[_0x1b0f('0x51')]};var _0x495d01=_0x1b0f('0x52');var _0x490013=_0x1b0f('0x53');_0x2d66f2[_0x1b0f('0x54')]=intUtil[_0x1b0f('0x55')](_0x2d66f2[_0x1b0f('0x54')]);_0x2d66f2['serverUrl']=intUtil['stripTrailingSlash'](_0x2d66f2[_0x1b0f('0x56')]);var _0x2ddf66=util[_0x1b0f('0x4c')](_0x1b0f('0x57'),_0x2d66f2[_0x1b0f('0x54')]);_0xdcb071[_0x1b0f('0x16')]=!_['isNil'](_0x53143c)?_0x53143c['email']:null;_0xdcb071[_0x1b0f('0x1b')]=_0x2d66f2['email'];_0xdcb071[_0x1b0f('0x1f')]=_0x28a527[_0x1b0f('0x2e')]()===_0x1b0f('0x58')?_0x288791[_0x1b0f('0x59')]:_0x288791['calleridnum'];_0xdcb071[_0x1b0f('0x5a')]=_0x28a527===_0x1b0f('0x5b')||_0x28a527===_0x1b0f('0x5c')?_0x1b0f('0x5b'):_0x1b0f('0x58');var _0x144349=util['format'](_0x1b0f('0x5d'),_0x2d66f2[_0x1b0f('0x56')],_0x288791[_0x1b0f('0x5e')],md5(_0x288791[_0x1b0f('0x5e')]));if(_0x5f15f0&&_0x5f15f0['monitor_format']){logger['info'](_0x1b0f('0x5f'),_0x1b0f('0x60'));_0x288791[_0x1b0f('0x61')]=_0x144349;}else if(_0x4f5402&&_0x4f5402[_0x1b0f('0x62')]&&_0x4f5402['recordingFormat']!=='none'){logger[_0x1b0f('0xf')](_0x1b0f('0x63'),'Recording\x20is\x20enabled!');_0x288791[_0x1b0f('0x61')]=_0x144349;}else{_0x288791[_0x1b0f('0x61')]='';}return getAdminUser(_0x28a527,_0x26f06b,_0xdcb071,_0x2ddf66,_0x490013,_0x495d01)[_0x1b0f('0xb')](getUser(_0x28a527,_0x26f06b,_0x2ddf66,_0x490013,_0x495d01))[_0x1b0f('0xb')](getEndUser(_0x28a527,_0x26f06b,_0x2ddf66,_0x490013,_0x495d01))[_0x1b0f('0xb')](getTicket(_0x28a527,_0x26f06b,_0x2ddf66,_0xb9fa27,_0x288791,_0x490013))[_0x1b0f('0xb')](function(_0x4de014){logger[_0x1b0f('0xf')](util[_0x1b0f('0x4c')](_0x1b0f('0x64'),_0x4de014['ticketId']));logger['info'](util[_0x1b0f('0x4c')]('call\x20direction:\x20%s',_0x28a527));if(_0x28a527!=='unmanaged'){logger[_0x1b0f('0xf')]('['+[_0x28a527['toUpperCase']()]+']',_0x1b0f('0x65'));emit(_0x2d66f2[_0x1b0f('0x54')],_0x53143c['name'],_0x4de014[_0x1b0f('0x41')]);}})[_0x1b0f('0x11')](function(_0xdc9086){logger[_0x1b0f('0x12')]('['+[_0x28a527[_0x1b0f('0x10')]()]+_0x1b0f('0x66'),util[_0x1b0f('0x67')](_0xdc9086,{'showHidden':!![],'depth':null}));});};
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