Built motion from commit 52c8a02d.|2.6.29
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
index f44c68f..fe9c492 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0xf49f=['sys_user?sysparm_query=phone%3D','endUserId','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','forEach','includes','string','picklist','type','nameField','customField','toLowerCase','content','idField','toString','variable','variableName','Variable','name',']\x20getTicket\x20input\x20crm','outbound','incident','assign','getString','Subjects','Descriptions','Fields','ticketId','ticketNumber',']\x20getTicket\x20crm','?sysparm_query=name%3D','label_entry','Incident\x20-\x20','all','push','map','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','emit','trigger:browser:url','username','password','sysparm_limit=1','remoteUri','stripTrailingSlash','serverUrl','isNil','email','callDirection','queue','unmanaged','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','[QUEUE]','recordingFormat','[OUTBOUND]','Recording\x20is\x20enabled!','recordingURL','call\x20direction:\x20%s','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','inspect','lodash','bluebird','request-promise','util','ioredis','./util','../../../../config/logger','redis','defaults','socket.io-emitter','then','result','length','adminId','sys_id','info','toUpperCase','],\x20getAdminUser\x20crm','catch','error','message','validateEmail','GET','sys_user?sysparm_query=email%3D','],\x20getUser\x20rp\x20obj','],\x20getUser\x20entity','true','userId','userEmail','adminEmail','],\x20getUser\x20crm',']\x20using\x20admin\x20profile','],\x20createEndUser\x20input\x20crm','POST','sys_user?','user','System','endUserNumber','],\x20getEndUser\x20input\x20crm'];(function(_0x7ff301,_0x6d922c){var _0x4f88a7=function(_0xb2e5db){while(--_0xb2e5db){_0x7ff301['push'](_0x7ff301['shift']());}};_0x4f88a7(++_0x6d922c);}(_0xf49f,0xab));var _0xff49=function(_0xbf41f9,_0x1a8466){_0xbf41f9=_0xbf41f9-0x0;var _0x54fa67=_0xf49f[_0xbf41f9];return _0x54fa67;};'use strict';var _=require(_0xff49('0x0'));var Promise=require(_0xff49('0x1'));var rp=require(_0xff49('0x2'));var util=require(_0xff49('0x3'));var md5=require('md5');var Redis=require(_0xff49('0x4'));var intUtil=require(_0xff49('0x5'));var config=require('../../../../config/environment');var logger=require(_0xff49('0x6'))('servicenow');config[_0xff49('0x7')]=_[_0xff49('0x8')](config[_0xff49('0x7')],{'host':'localhost','port':0x18eb});var io=require(_0xff49('0x9'))(new Redis(config['redis']));function getAdminUser(_0x5c3e1d,_0x3f6fe7,_0x4e937a,_0x164b60,_0xa58a93,_0x141431){return new Promise(function(_0x16f33a,_0x4d56bb){var _0x56e624={'method':'GET','uri':_0x164b60+'sys_user?sysparm_query=user_name%3Dadmin'+'&'+_0xa58a93+'&'+_0x141431,'auth':_0x3f6fe7,'json':!![]};return rp(_0x56e624)[_0xff49('0xa')](function(_0x1e417c){if(_0x1e417c[_0xff49('0xb')][_0xff49('0xc')]>0x0){_0x4e937a[_0xff49('0xd')]=_0x1e417c[_0xff49('0xb')][0x0][_0xff49('0xe')];}logger[_0xff49('0xf')]('['+[_0x5c3e1d[_0xff49('0x10')]()]+_0xff49('0x11'),_0x4e937a);_0x16f33a(_0x4e937a);})[_0xff49('0x12')](function(_0x17ba71){logger[_0xff49('0x13')]('['+[_0x5c3e1d[_0xff49('0x10')]()]+']',_0x17ba71[_0xff49('0x14')]);_0x4d56bb(_0x17ba71[_0xff49('0x14')]);});});}function getUser(_0x1bc8ee,_0x56efad,_0x316f1a,_0x2ec749,_0x399963){return function(_0x3e766f){logger[_0xff49('0xf')]('['+[_0x1bc8ee[_0xff49('0x10')]()]+'],\x20getUser\x20input\x20crm',_0x3e766f);return new Promise(function(_0x2048fd,_0x2e9758){if(intUtil[_0xff49('0x15')](_0x3e766f['userEmail'])){var _0x428cb4={'method':_0xff49('0x16'),'uri':_0x316f1a+_0xff49('0x17')+_0x3e766f['userEmail']+'&'+_0x2ec749+'&'+_0x399963,'auth':_0x56efad,'json':!![]};logger['info']('['+[_0x1bc8ee['toUpperCase']()]+_0xff49('0x18'),_0x428cb4);return rp(_0x428cb4)[_0xff49('0xa')](function(_0x3dacc0){logger['info']('['+[_0x1bc8ee[_0xff49('0x10')]()]+_0xff49('0x19'),_0x3dacc0);if(_0x3dacc0[_0xff49('0xb')][_0xff49('0xc')]>0x0&&String(_0x3dacc0[_0xff49('0xb')][0x0]['active'])===_0xff49('0x1a')){_0x3e766f[_0xff49('0x1b')]=_0x3dacc0[_0xff49('0xb')][0x0][_0xff49('0xe')];}else{_0x3e766f[_0xff49('0x1b')]=_0x3e766f[_0xff49('0xd')];_0x3e766f[_0xff49('0x1c')]=_0x3e766f[_0xff49('0x1d')];}logger[_0xff49('0xf')]('['+[_0x1bc8ee[_0xff49('0x10')]()]+_0xff49('0x1e'),_0x3e766f);_0x2048fd(_0x3e766f);})[_0xff49('0x12')](function(_0x44664a){logger[_0xff49('0x13')]('['+[_0x1bc8ee['toUpperCase']()]+']',_0x44664a['message']);_0x2e9758(_0x44664a[_0xff49('0x14')]);});}else{logger[_0xff49('0xf')]('['+[_0x1bc8ee[_0xff49('0x10')]()]+_0xff49('0x1f'));_0x3e766f[_0xff49('0x1b')]=_0x3e766f[_0xff49('0xd')];_0x3e766f['userEmail']=_0x3e766f['adminEmail'];_0x2048fd(_0x3e766f);}});};}function createEndUser(_0x795e4,_0x213aa4,_0x176c6f,_0x408ffb,_0xf62f34){logger['info']('['+[_0x795e4['toUpperCase']()]+_0xff49('0x20'),_0x176c6f);return new Promise(function(_0x3904f2,_0x307db3){var _0x4e6dce={'method':_0xff49('0x21'),'uri':_0x408ffb+_0xff49('0x22')+_0xf62f34,'body':{'user_name':_0x176c6f['endUserNumber'],'roles':_0xff49('0x23'),'first_name':_0x176c6f['endUserNumber'],'active':'true','date_format':_0xff49('0x24'),'phone':_0x176c6f[_0xff49('0x25')]},'auth':_0x213aa4,'json':!![]};return rp(_0x4e6dce)['then'](function(_0x36e882){logger['info']('['+[_0x795e4['toUpperCase']()]+'],\x20EndUser\x20schema',_0x36e882[_0xff49('0xb')]);_0x176c6f['endUserId']=_0x36e882['result'][_0xff49('0xe')];_0x3904f2(_0x176c6f);})[_0xff49('0x12')](function(_0x5ea3b0){logger[_0xff49('0x13')]('['+[_0x795e4[_0xff49('0x10')]()]+']',_0x5ea3b0[_0xff49('0x14')]);_0x307db3(_0x5ea3b0[_0xff49('0x14')]);});});}function getEndUser(_0x45083f,_0x24f0d2,_0x5bd9c9,_0x324c7f,_0xee9d81){return function(_0x333880){logger[_0xff49('0xf')]('['+[_0x45083f[_0xff49('0x10')]()]+_0xff49('0x26'),_0x333880);return new Promise(function(_0x543f7a,_0x5845ec){var _0x3c777e={'method':_0xff49('0x16'),'uri':_0x5bd9c9+_0xff49('0x27')+_0x333880[_0xff49('0x25')]+'&'+_0x324c7f+'&'+_0xee9d81,'auth':_0x24f0d2,'json':!![]};return rp(_0x3c777e)[_0xff49('0xa')](function(_0x3a2322){if(_0x3a2322['result'][_0xff49('0xc')]>0x0){_0x333880[_0xff49('0x28')]=_0x3a2322[_0xff49('0xb')][0x0][_0xff49('0xe')];logger[_0xff49('0xf')]('['+[_0x45083f[_0xff49('0x10')]()]+_0xff49('0x29'),_0x333880);_0x543f7a(_0x333880);}else{return createEndUser(_0x45083f,_0x24f0d2,_0x333880,_0x5bd9c9,_0x324c7f)['then'](function(_0x14b344){logger[_0xff49('0xf')]('['+[_0x45083f[_0xff49('0x10')]()]+_0xff49('0x2a'),_0x14b344);_0x543f7a(_0x14b344);});}})[_0xff49('0x12')](function(_0x479e8d){logger[_0xff49('0x13')]('['+[_0x45083f[_0xff49('0x10')]()]+']',_0x479e8d[_0xff49('0x14')]);_0x5845ec(_0x479e8d[_0xff49('0x14')]);});});};}function getCustomFields(_0x3636e4,_0x39241f){var _0x20dd82={};if(_0x3636e4[_0xff49('0xc')]>0x0){_[_0xff49('0x2b')](_0x3636e4,function(_0x274172){if(_[_0xff49('0x2c')]([_0xff49('0x2d'),_0xff49('0x2e')],_0x274172[_0xff49('0x2f')])&&_0x274172[_0xff49('0x30')]&&!_0x274172[_0xff49('0x31')]){_0x20dd82[_0x274172[_0xff49('0x30')][_0xff49('0x32')]()]=_0x274172[_0xff49('0x33')]['toString']();}else if(_[_0xff49('0x2c')](['string',_0xff49('0x2e')],_0x274172[_0xff49('0x2f')])&&_0x274172[_0xff49('0x34')]&&_0x274172[_0xff49('0x31')]){_0x20dd82[_0x274172['idField']['toLowerCase']()]=_0x274172[_0xff49('0x33')][_0xff49('0x35')]();}else if(_0x274172['type']===_0xff49('0x36')&&_0x274172[_0xff49('0x37')]&&_0x274172[_0xff49('0x34')]&&_0x274172[_0xff49('0x31')]){_0x20dd82[_0x274172['idField']['toLowerCase']()]=_0x39241f[_0x274172[_0xff49('0x37')]][_0xff49('0x35')]();}else if(_0x274172['type']==='customVariable'&&_0x274172[_0xff49('0x38')]&&_0x274172['Variable'][_0xff49('0x39')]&&_0x274172[_0xff49('0x34')]&&_0x274172[_0xff49('0x31')]){_0x20dd82[_0x274172['idField'][_0xff49('0x32')]()]=_0x39241f[_0x274172[_0xff49('0x38')][_0xff49('0x39')]['toLowerCase']()][_0xff49('0x35')]();}});}return _0x20dd82;}function getTicket(_0xbcac0d,_0x387ed9,_0x52daa7,_0xf5ebe,_0x484c09,_0x5db8d8){return function(_0x282401){logger[_0xff49('0xf')]('['+[_0xbcac0d[_0xff49('0x10')]()]+_0xff49('0x3a'),_0x282401);return new Promise(function(_0x410d1b,_0xc59157){var _0x41ac04=_0xbcac0d['toLowerCase']()===_0xff49('0x3b')?_0x282401['userId']:_0x282401[_0xff49('0x28')];var _0x4e3982={'method':'POST','uri':_0x52daa7+_0xff49('0x3c')+'?'+_0x5db8d8,'body':Object[_0xff49('0x3d')]({},{'active':_0xff49('0x1a'),'caller_id':_0x41ac04,'assigned_to':_0x282401['userId'],'short_description':intUtil[_0xff49('0x3e')](_0xf5ebe[_0xff49('0x3f')],_0x484c09,'\x20'),'description':intUtil['getString'](_0xf5ebe[_0xff49('0x40')],_0x484c09,'\x0a')},getCustomFields(_0xf5ebe[_0xff49('0x41')],_0x484c09)),'auth':_0x387ed9,'json':!![]};return rp(_0x4e3982)['then'](function(_0x482eba){logger[_0xff49('0xf')]('['+[_0xbcac0d[_0xff49('0x10')]()]+']\x20POST\x20incident\x20entity\x20schema',_0x482eba[_0xff49('0xb')]);_0x282401[_0xff49('0x42')]=_0x482eba[_0xff49('0xb')][_0xff49('0xe')];_0x282401[_0xff49('0x43')]=_0x482eba[_0xff49('0xb')]['number'];logger[_0xff49('0xf')]('['+[_0xbcac0d[_0xff49('0x10')]()]+_0xff49('0x44'),_0x282401);_0x410d1b(_0x282401);})[_0xff49('0x12')](function(_0x53e95b){logger[_0xff49('0x13')]('['+[_0xbcac0d[_0xff49('0x10')]()]+']',_0x53e95b[_0xff49('0x14')]);_0xc59157(_0x53e95b['message']);});});};}function createRemoteTag(_0x503cf9,_0x406331,_0x8ba3d6,_0x3e6b96){return new Promise(function(_0xf60283,_0x5e660c){var _0x170e49={'method':'POST','uri':_0x8ba3d6+'label'+'?'+_0x3e6b96,'body':{'short_description':_0x503cf9,'global':!![],'active':!![],'name':_0x503cf9},'auth':_0x406331,'json':!![]};return rp(_0x170e49)[_0xff49('0xa')](function(_0x5249da){var _0x1d053e=_0x5249da[_0xff49('0xb')][_0xff49('0xe')];_0xf60283(_0x1d053e);});});}function getRemoteTag(_0x222903,_0x4335ad,_0x4cef8e,_0x53e1ac,_0x5643dd){return new Promise(function(_0x3bf8a2,_0x246415){var _0x228d0d={'method':_0xff49('0x16'),'uri':_0x4cef8e+'label'+_0xff49('0x45')+_0x222903+'&'+_0x53e1ac,'auth':_0x4335ad,'json':!![]};return rp(_0x228d0d)[_0xff49('0xa')](function(_0x3b2542){if(_0x3b2542[_0xff49('0xb')][_0xff49('0xc')]>0x0){var _0x56f8ee=_0x3b2542[_0xff49('0xb')][0x0][_0xff49('0xe')];_0x3bf8a2(_0x56f8ee);}else{return createRemoteTag(_0x222903,_0x4335ad,_0x4cef8e,_0x53e1ac)['then'](function(_0x3bb9c9){_0x3bf8a2(_0x3bb9c9);});}});});}function assignTagToIncident(_0x4c4e77,_0x203136,_0x599f85,_0x4969d7,_0x4a2c9c){return new Promise(function(_0x3cf4e0,_0x1ea98e){var _0x167d90={'method':_0xff49('0x21'),'uri':_0x599f85+_0xff49('0x46')+'?'+_0x4a2c9c,'body':{'label':_0x4c4e77,'table':_0xff49('0x3c'),'id_type':'Incident','table_key':_0x4969d7[_0xff49('0x42')],'title':_0xff49('0x47')+_0x4969d7[_0xff49('0x43')],'id_display':_0x4969d7[_0xff49('0x43')]},'auth':_0x203136,'json':!![]};return rp(_0x167d90)['then'](function(_0x35fb79){_0x3cf4e0();})[_0xff49('0x12')](function(){_0x3cf4e0();});});}function manageTags(_0x2ca23a,_0x11500e,_0x328403,_0x8bd875,_0x4dced8,_0x3a784c,_0x320f6c){return new Promise(function(_0x1b38eb,_0x2bf7d4){var _0x54c38f=[];_0x11500e[_0xff49('0x2b')](function(_0x4497f1){_0x54c38f['push'](getRemoteTag(_0x4497f1,_0x328403,_0x8bd875,_0x3a784c,_0x320f6c));});return Promise[_0xff49('0x48')](_0x54c38f)[_0xff49('0xa')](function(_0x3e1775){if(_0x3e1775[_0xff49('0xc')]){logger[_0xff49('0xf')]('['+[_0x2ca23a[_0xff49('0x10')]()]+']\x20arrayPromises:\x20IDs\x20in\x20table\x20label',_0x3e1775);var _0x16af4c=[];_0x3e1775[_0xff49('0x2b')](function(_0x413e86){_0x16af4c[_0xff49('0x49')](assignTagToIncident(_0x413e86,_0x328403,_0x8bd875,_0x4dced8,_0x3a784c));});return Promise[_0xff49('0x48')](_0x16af4c)[_0xff49('0xa')](function(){_0x1b38eb();})[_0xff49('0x12')](function(){_0x1b38eb();});}else{_0x1b38eb();}});});}function getTags(_0x4a8277,_0x20e7fb,_0x34538d,_0x3bd4a3,_0x273c70,_0x414867){return function(_0x1d36a8){return new Promise(function(_0x22c268,_0x2cec94){var _0x2818d6=[];var _0x4e40d3=_0x3bd4a3['Tags'];if(_0x4e40d3&&_0x4e40d3[_0xff49('0xc')]>0x0){_0x2818d6=_[_0xff49('0x4a')](_0x4e40d3,_0xff49('0x39'));}if(_0x2818d6[_0xff49('0xc')]>0x0){return manageTags(_0x4a8277,_0x2818d6,_0x20e7fb,_0x34538d,_0x1d36a8,_0x273c70,_0x414867)[_0xff49('0xa')](function(){_0x22c268(_0x1d36a8);});}else{_0x22c268(_0x1d36a8);}});};}function emit(_0xd48661,_0x5aef7a,_0x4d7432){var _0x447cf3=_0xff49('0x4b')+_0xff49('0x4c')+_0xff49('0x4d')+'%255EORDERBYDESCnumber';var _0x122874={'uri':_0xd48661+_0xff49('0x4e')+_0x4d7432+_0x447cf3};io['to'](util[_0xff49('0x4f')](_0xff49('0x50'),_0x5aef7a))[_0xff49('0x51')](_0xff49('0x52'),_0x122874);}exports['cs']=function(_0x2fd5e9,_0x12b174,_0x1daed2,_0x1d738b,_0x2188fa,_0x521049,_0xcd740c,_0x20c0a9){var _0x4d36f5={};var _0x2fff95={'user':_0x521049[_0xff49('0x53')],'pass':_0x521049[_0xff49('0x54')]};var _0x5e5ecf=_0xff49('0x55');var _0x1d2f7c='sysparm_display_value=true';_0x521049[_0xff49('0x56')]=intUtil[_0xff49('0x57')](_0x521049[_0xff49('0x56')]);_0x521049['serverUrl']=intUtil['stripTrailingSlash'](_0x521049[_0xff49('0x58')]);var _0x3c1780=util[_0xff49('0x4f')]('%s/api/now/table/',_0x521049[_0xff49('0x56')]);_0x4d36f5[_0xff49('0x1c')]=!_[_0xff49('0x59')](_0x1d738b)?_0x1d738b[_0xff49('0x5a')]:null;_0x4d36f5[_0xff49('0x1d')]=_0x521049[_0xff49('0x5a')];_0x4d36f5[_0xff49('0x25')]=_0x20c0a9[_0xff49('0x32')]()===_0xff49('0x3b')?_0x12b174['destcalleridnum']:_0x12b174['calleridnum'];_0x4d36f5[_0xff49('0x5b')]=_0x20c0a9===_0xff49('0x5c')||_0x20c0a9===_0xff49('0x5d')?'queue':_0xff49('0x3b');var _0x174f40=util[_0xff49('0x4f')](_0xff49('0x5e'),_0x521049[_0xff49('0x58')],_0x12b174[_0xff49('0x5f')],md5(_0x12b174['uniqueid']));if(_0x2188fa&&_0x2188fa['monitor_format']){logger[_0xff49('0xf')](_0xff49('0x60'),'Recording\x20is\x20enabled!');_0x12b174['recordingURL']=_0x174f40;}else if(_0xcd740c&&_0xcd740c[_0xff49('0x61')]&&_0xcd740c[_0xff49('0x61')]!=='none'){logger[_0xff49('0xf')](_0xff49('0x62'),_0xff49('0x63'));_0x12b174[_0xff49('0x64')]=_0x174f40;}else{_0x12b174[_0xff49('0x64')]='';}return getAdminUser(_0x20c0a9,_0x2fff95,_0x4d36f5,_0x3c1780,_0x1d2f7c,_0x5e5ecf)['then'](getUser(_0x20c0a9,_0x2fff95,_0x3c1780,_0x1d2f7c,_0x5e5ecf))[_0xff49('0xa')](getEndUser(_0x20c0a9,_0x2fff95,_0x3c1780,_0x1d2f7c,_0x5e5ecf))[_0xff49('0xa')](getTicket(_0x20c0a9,_0x2fff95,_0x3c1780,_0x1daed2,_0x12b174,_0x1d2f7c))[_0xff49('0xa')](function(_0x1461da){logger['info'](util['format']('The\x20ticket\x20ID\x20is:\x20%s',_0x1461da[_0xff49('0x42')]));logger['info'](util[_0xff49('0x4f')](_0xff49('0x65'),_0x20c0a9));if(_0x20c0a9!=='unmanaged'){logger[_0xff49('0xf')]('['+[_0x20c0a9[_0xff49('0x10')]()]+']',_0xff49('0x66'));emit(_0x521049[_0xff49('0x56')],_0x1d738b[_0xff49('0x39')],_0x1461da[_0xff49('0x42')]);}})[_0xff49('0x12')](function(_0xdd6032){logger['error']('['+[_0x20c0a9[_0xff49('0x10')]()]+_0xff49('0x67'),util[_0xff49('0x68')](_0xdd6032,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x2c11=['toString','picklist','idField','variable','variableName','customVariable','Variable','name',']\x20getTicket\x20input\x20crm','outbound','assign','getString','Subjects','Descriptions','Fields','ticketNumber',']\x20getTicket\x20crm','label','?sysparm_query=name%3D','label_entry','incident','ticketId','Incident\x20-\x20','push','all','Tags','map','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%255EORDERBYDESCnumber','format','user:%s','emit','trigger:browser:url','username','password','remoteUri','stripTrailingSlash','serverUrl','%s/api/now/table/','isNil','email','destcalleridnum','calleridnum','callDirection','unmanaged','queue','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','[QUEUE]','recordingURL','recordingFormat','none','[OUTBOUND]','call\x20direction:\x20%s',']\x20Error\x20running\x20ServiceNow\x20integration','inspect','lodash','bluebird','request-promise','util','md5','ioredis','./util','../../../../config/environment','../../../../config/logger','servicenow','redis','localhost','GET','sys_user?sysparm_query=user_name%3Dadmin','then','result','sys_id','toUpperCase','],\x20getAdminUser\x20crm','error','message','info','],\x20getUser\x20input\x20crm','userEmail','],\x20getUser\x20rp\x20obj','],\x20getUser\x20entity','length','active','true','adminId','],\x20getUser\x20crm','catch','userId','],\x20createEndUser\x20input\x20crm','POST','endUserNumber','user','],\x20EndUser\x20schema','endUserId','sys_user?sysparm_query=phone%3D','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','forEach','includes','string','type','nameField','customField','toLowerCase','content'];(function(_0x543307,_0x5bdb8b){var _0x945453=function(_0x53012a){while(--_0x53012a){_0x543307['push'](_0x543307['shift']());}};_0x945453(++_0x5bdb8b);}(_0x2c11,0x112));var _0x12c1=function(_0x3508d1,_0x4436de){_0x3508d1=_0x3508d1-0x0;var _0x235dda=_0x2c11[_0x3508d1];return _0x235dda;};'use strict';var _=require(_0x12c1('0x0'));var Promise=require(_0x12c1('0x1'));var rp=require(_0x12c1('0x2'));var util=require(_0x12c1('0x3'));var md5=require(_0x12c1('0x4'));var Redis=require(_0x12c1('0x5'));var intUtil=require(_0x12c1('0x6'));var config=require(_0x12c1('0x7'));var logger=require(_0x12c1('0x8'))(_0x12c1('0x9'));config[_0x12c1('0xa')]=_['defaults'](config['redis'],{'host':_0x12c1('0xb'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x12c1('0xa')]));function getAdminUser(_0x53692d,_0x143076,_0x58fc1c,_0x5a7193,_0x43fe69,_0x5e66c4){return new Promise(function(_0x33c35c,_0x5c56b6){var _0x30fb63={'method':_0x12c1('0xc'),'uri':_0x5a7193+_0x12c1('0xd')+'&'+_0x43fe69+'&'+_0x5e66c4,'auth':_0x143076,'json':!![]};return rp(_0x30fb63)[_0x12c1('0xe')](function(_0x489428){if(_0x489428[_0x12c1('0xf')]['length']>0x0){_0x58fc1c['adminId']=_0x489428['result'][0x0][_0x12c1('0x10')];}logger['info']('['+[_0x53692d[_0x12c1('0x11')]()]+_0x12c1('0x12'),_0x58fc1c);_0x33c35c(_0x58fc1c);})['catch'](function(_0x525e32){logger[_0x12c1('0x13')]('['+[_0x53692d[_0x12c1('0x11')]()]+']',_0x525e32[_0x12c1('0x14')]);_0x5c56b6(_0x525e32['message']);});});}function getUser(_0x5046b4,_0x299e85,_0x555a34,_0x3c22ef,_0x20991a){return function(_0x37b2e5){logger[_0x12c1('0x15')]('['+[_0x5046b4[_0x12c1('0x11')]()]+_0x12c1('0x16'),_0x37b2e5);return new Promise(function(_0x109af2,_0x219425){if(intUtil['validateEmail'](_0x37b2e5[_0x12c1('0x17')])){var _0x514058={'method':_0x12c1('0xc'),'uri':_0x555a34+'sys_user?sysparm_query=email%3D'+_0x37b2e5[_0x12c1('0x17')]+'&'+_0x3c22ef+'&'+_0x20991a,'auth':_0x299e85,'json':!![]};logger['info']('['+[_0x5046b4[_0x12c1('0x11')]()]+_0x12c1('0x18'),_0x514058);return rp(_0x514058)[_0x12c1('0xe')](function(_0x1193e7){logger[_0x12c1('0x15')]('['+[_0x5046b4[_0x12c1('0x11')]()]+_0x12c1('0x19'),_0x1193e7);if(_0x1193e7[_0x12c1('0xf')][_0x12c1('0x1a')]>0x0&&String(_0x1193e7[_0x12c1('0xf')][0x0][_0x12c1('0x1b')])===_0x12c1('0x1c')){_0x37b2e5['userId']=_0x1193e7[_0x12c1('0xf')][0x0][_0x12c1('0x10')];}else{_0x37b2e5['userId']=_0x37b2e5[_0x12c1('0x1d')];_0x37b2e5[_0x12c1('0x17')]=_0x37b2e5['adminEmail'];}logger[_0x12c1('0x15')]('['+[_0x5046b4['toUpperCase']()]+_0x12c1('0x1e'),_0x37b2e5);_0x109af2(_0x37b2e5);})[_0x12c1('0x1f')](function(_0x1bd0a2){logger['error']('['+[_0x5046b4[_0x12c1('0x11')]()]+']',_0x1bd0a2[_0x12c1('0x14')]);_0x219425(_0x1bd0a2['message']);});}else{logger[_0x12c1('0x15')]('['+[_0x5046b4[_0x12c1('0x11')]()]+']\x20using\x20admin\x20profile');_0x37b2e5[_0x12c1('0x20')]=_0x37b2e5['adminId'];_0x37b2e5[_0x12c1('0x17')]=_0x37b2e5['adminEmail'];_0x109af2(_0x37b2e5);}});};}function createEndUser(_0x5ac5fc,_0x219f03,_0x1eeb04,_0x114080,_0x41227e){logger[_0x12c1('0x15')]('['+[_0x5ac5fc[_0x12c1('0x11')]()]+_0x12c1('0x21'),_0x1eeb04);return new Promise(function(_0x18b715,_0x2539c8){var _0x25186a={'method':_0x12c1('0x22'),'uri':_0x114080+'sys_user?'+_0x41227e,'body':{'user_name':_0x1eeb04[_0x12c1('0x23')],'roles':_0x12c1('0x24'),'first_name':_0x1eeb04[_0x12c1('0x23')],'active':'true','date_format':'System','phone':_0x1eeb04[_0x12c1('0x23')]},'auth':_0x219f03,'json':!![]};return rp(_0x25186a)[_0x12c1('0xe')](function(_0x1c20b1){logger[_0x12c1('0x15')]('['+[_0x5ac5fc[_0x12c1('0x11')]()]+_0x12c1('0x25'),_0x1c20b1[_0x12c1('0xf')]);_0x1eeb04[_0x12c1('0x26')]=_0x1c20b1[_0x12c1('0xf')][_0x12c1('0x10')];_0x18b715(_0x1eeb04);})[_0x12c1('0x1f')](function(_0x2d5068){logger[_0x12c1('0x13')]('['+[_0x5ac5fc[_0x12c1('0x11')]()]+']',_0x2d5068[_0x12c1('0x14')]);_0x2539c8(_0x2d5068[_0x12c1('0x14')]);});});}function getEndUser(_0x137ba9,_0xdc31dd,_0x5134b8,_0x445627,_0x5d8670){return function(_0x543ff6){logger[_0x12c1('0x15')]('['+[_0x137ba9[_0x12c1('0x11')]()]+'],\x20getEndUser\x20input\x20crm',_0x543ff6);return new Promise(function(_0x1d6233,_0x51f7dd){var _0x5e5f05={'method':'GET','uri':_0x5134b8+_0x12c1('0x27')+_0x543ff6[_0x12c1('0x23')]+'&'+_0x445627+'&'+_0x5d8670,'auth':_0xdc31dd,'json':!![]};return rp(_0x5e5f05)['then'](function(_0x5c9541){if(_0x5c9541[_0x12c1('0xf')][_0x12c1('0x1a')]>0x0){_0x543ff6['endUserId']=_0x5c9541[_0x12c1('0xf')][0x0][_0x12c1('0x10')];logger['info']('['+[_0x137ba9[_0x12c1('0x11')]()]+_0x12c1('0x28'),_0x543ff6);_0x1d6233(_0x543ff6);}else{return createEndUser(_0x137ba9,_0xdc31dd,_0x543ff6,_0x5134b8,_0x445627)[_0x12c1('0xe')](function(_0x4fa704){logger[_0x12c1('0x15')]('['+[_0x137ba9[_0x12c1('0x11')]()]+_0x12c1('0x29'),_0x4fa704);_0x1d6233(_0x4fa704);});}})['catch'](function(_0x1f61df){logger[_0x12c1('0x13')]('['+[_0x137ba9[_0x12c1('0x11')]()]+']',_0x1f61df[_0x12c1('0x14')]);_0x51f7dd(_0x1f61df[_0x12c1('0x14')]);});});};}function getCustomFields(_0x1370e7,_0x1a9e3f){var _0x3c8999={};if(_0x1370e7[_0x12c1('0x1a')]>0x0){_[_0x12c1('0x2a')](_0x1370e7,function(_0x224b29){if(_[_0x12c1('0x2b')]([_0x12c1('0x2c'),'picklist'],_0x224b29[_0x12c1('0x2d')])&&_0x224b29[_0x12c1('0x2e')]&&!_0x224b29[_0x12c1('0x2f')]){_0x3c8999[_0x224b29['nameField'][_0x12c1('0x30')]()]=_0x224b29[_0x12c1('0x31')][_0x12c1('0x32')]();}else if(_[_0x12c1('0x2b')]([_0x12c1('0x2c'),_0x12c1('0x33')],_0x224b29['type'])&&_0x224b29[_0x12c1('0x34')]&&_0x224b29[_0x12c1('0x2f')]){_0x3c8999[_0x224b29[_0x12c1('0x34')][_0x12c1('0x30')]()]=_0x224b29[_0x12c1('0x31')][_0x12c1('0x32')]();}else if(_0x224b29[_0x12c1('0x2d')]===_0x12c1('0x35')&&_0x224b29[_0x12c1('0x36')]&&_0x224b29['idField']&&_0x224b29[_0x12c1('0x2f')]){_0x3c8999[_0x224b29[_0x12c1('0x34')][_0x12c1('0x30')]()]=_0x1a9e3f[_0x224b29[_0x12c1('0x36')]][_0x12c1('0x32')]();}else if(_0x224b29[_0x12c1('0x2d')]===_0x12c1('0x37')&&_0x224b29[_0x12c1('0x38')]&&_0x224b29[_0x12c1('0x38')][_0x12c1('0x39')]&&_0x224b29[_0x12c1('0x34')]&&_0x224b29[_0x12c1('0x2f')]){_0x3c8999[_0x224b29[_0x12c1('0x34')]['toLowerCase']()]=_0x1a9e3f[_0x224b29[_0x12c1('0x38')][_0x12c1('0x39')][_0x12c1('0x30')]()]['toString']();}});}return _0x3c8999;}function getTicket(_0x31790b,_0x555be5,_0x121bd7,_0x23a08d,_0x162a2a,_0x5b6a61){return function(_0x36479a){logger[_0x12c1('0x15')]('['+[_0x31790b[_0x12c1('0x11')]()]+_0x12c1('0x3a'),_0x36479a);return new Promise(function(_0x41c0d2,_0xe14777){var _0x8bfd5c=_0x31790b['toLowerCase']()===_0x12c1('0x3b')?_0x36479a[_0x12c1('0x20')]:_0x36479a[_0x12c1('0x26')];var _0x254f9e={'method':'POST','uri':_0x121bd7+'incident'+'?'+_0x5b6a61,'body':Object[_0x12c1('0x3c')]({},{'active':_0x12c1('0x1c'),'caller_id':_0x8bfd5c,'assigned_to':_0x36479a['userId'],'short_description':intUtil[_0x12c1('0x3d')](_0x23a08d[_0x12c1('0x3e')],_0x162a2a,'\x20'),'description':intUtil[_0x12c1('0x3d')](_0x23a08d[_0x12c1('0x3f')],_0x162a2a,'\x0a')},getCustomFields(_0x23a08d[_0x12c1('0x40')],_0x162a2a)),'auth':_0x555be5,'json':!![]};return rp(_0x254f9e)[_0x12c1('0xe')](function(_0x4cfe76){logger['info']('['+[_0x31790b['toUpperCase']()]+']\x20POST\x20incident\x20entity\x20schema',_0x4cfe76[_0x12c1('0xf')]);_0x36479a['ticketId']=_0x4cfe76[_0x12c1('0xf')][_0x12c1('0x10')];_0x36479a[_0x12c1('0x41')]=_0x4cfe76[_0x12c1('0xf')]['number'];logger[_0x12c1('0x15')]('['+[_0x31790b['toUpperCase']()]+_0x12c1('0x42'),_0x36479a);_0x41c0d2(_0x36479a);})['catch'](function(_0x200579){logger['error']('['+[_0x31790b[_0x12c1('0x11')]()]+']',_0x200579[_0x12c1('0x14')]);_0xe14777(_0x200579[_0x12c1('0x14')]);});});};}function createRemoteTag(_0x52df7d,_0x1aa7d8,_0x475502,_0x56b8ff){return new Promise(function(_0xd1f068,_0x366620){var _0x18f3dd={'method':'POST','uri':_0x475502+_0x12c1('0x43')+'?'+_0x56b8ff,'body':{'short_description':_0x52df7d,'global':!![],'active':!![],'name':_0x52df7d},'auth':_0x1aa7d8,'json':!![]};return rp(_0x18f3dd)[_0x12c1('0xe')](function(_0x2c1f34){var _0x432d3a=_0x2c1f34[_0x12c1('0xf')][_0x12c1('0x10')];_0xd1f068(_0x432d3a);});});}function getRemoteTag(_0x508b01,_0x4c2bd8,_0x1fe271,_0x262b2d,_0x1a5f87){return new Promise(function(_0x40626d,_0x116348){var _0x3f68de={'method':_0x12c1('0xc'),'uri':_0x1fe271+_0x12c1('0x43')+_0x12c1('0x44')+_0x508b01+'&'+_0x262b2d,'auth':_0x4c2bd8,'json':!![]};return rp(_0x3f68de)['then'](function(_0x158e0c){if(_0x158e0c[_0x12c1('0xf')]['length']>0x0){var _0x18b94d=_0x158e0c[_0x12c1('0xf')][0x0][_0x12c1('0x10')];_0x40626d(_0x18b94d);}else{return createRemoteTag(_0x508b01,_0x4c2bd8,_0x1fe271,_0x262b2d)[_0x12c1('0xe')](function(_0x1764c3){_0x40626d(_0x1764c3);});}});});}function assignTagToIncident(_0x132bf3,_0x1ce302,_0x4d969f,_0x3bf739,_0x311943){return new Promise(function(_0x29146a,_0x36735d){var _0x58a02f={'method':_0x12c1('0x22'),'uri':_0x4d969f+_0x12c1('0x45')+'?'+_0x311943,'body':{'label':_0x132bf3,'table':_0x12c1('0x46'),'id_type':'Incident','table_key':_0x3bf739[_0x12c1('0x47')],'title':_0x12c1('0x48')+_0x3bf739[_0x12c1('0x41')],'id_display':_0x3bf739['ticketNumber']},'auth':_0x1ce302,'json':!![]};return rp(_0x58a02f)[_0x12c1('0xe')](function(_0x2912e0){_0x29146a();})[_0x12c1('0x1f')](function(){_0x29146a();});});}function manageTags(_0x1c2cfd,_0x54d1eb,_0x503f12,_0x5c05bb,_0x119815,_0x447e56,_0x4d3410){return new Promise(function(_0x54ae22,_0x3a1f0a){var _0x1cd424=[];_0x54d1eb['forEach'](function(_0x9dcae3){_0x1cd424[_0x12c1('0x49')](getRemoteTag(_0x9dcae3,_0x503f12,_0x5c05bb,_0x447e56,_0x4d3410));});return Promise['all'](_0x1cd424)[_0x12c1('0xe')](function(_0xe3764){if(_0xe3764[_0x12c1('0x1a')]){logger[_0x12c1('0x15')]('['+[_0x1c2cfd[_0x12c1('0x11')]()]+']\x20arrayPromises:\x20IDs\x20in\x20table\x20label',_0xe3764);var _0x195304=[];_0xe3764[_0x12c1('0x2a')](function(_0x8efb38){_0x195304[_0x12c1('0x49')](assignTagToIncident(_0x8efb38,_0x503f12,_0x5c05bb,_0x119815,_0x447e56));});return Promise[_0x12c1('0x4a')](_0x195304)[_0x12c1('0xe')](function(){_0x54ae22();})[_0x12c1('0x1f')](function(){_0x54ae22();});}else{_0x54ae22();}});});}function getTags(_0x3cfc66,_0x46446e,_0x4ecf08,_0x33d0c2,_0x1a0190,_0x2b7916){return function(_0x3d8264){return new Promise(function(_0x53af59,_0x3e0271){var _0x5bbd9f=[];var _0x19283f=_0x33d0c2[_0x12c1('0x4b')];if(_0x19283f&&_0x19283f[_0x12c1('0x1a')]>0x0){_0x5bbd9f=_[_0x12c1('0x4c')](_0x19283f,_0x12c1('0x39'));}if(_0x5bbd9f['length']>0x0){return manageTags(_0x3cfc66,_0x5bbd9f,_0x46446e,_0x4ecf08,_0x3d8264,_0x1a0190,_0x2b7916)[_0x12c1('0xe')](function(){_0x53af59(_0x3d8264);});}else{_0x53af59(_0x3d8264);}});};}function emit(_0x2fa29f,_0x430bf8,_0x1dd900){var _0x4e1464=_0x12c1('0x4d')+_0x12c1('0x4e')+'%26sysparm_record_list%3Dactive%253Dtrue'+_0x12c1('0x4f');var _0x377650={'uri':_0x2fa29f+'/nav_to.do?uri=incident.do?sys_id%3D'+_0x1dd900+_0x4e1464};io['to'](util[_0x12c1('0x50')](_0x12c1('0x51'),_0x430bf8))[_0x12c1('0x52')](_0x12c1('0x53'),_0x377650);}exports['cs']=function(_0x285afa,_0x502515,_0x2014c7,_0x2ada62,_0x54377b,_0x44718e,_0x18740e,_0x341f1c){var _0x19f9d4={};var _0x1c4478={'user':_0x44718e[_0x12c1('0x54')],'pass':_0x44718e[_0x12c1('0x55')]};var _0x420665='sysparm_limit=1';var _0xf62e1a='sysparm_display_value=true';_0x44718e[_0x12c1('0x56')]=intUtil[_0x12c1('0x57')](_0x44718e['remoteUri']);_0x44718e[_0x12c1('0x58')]=intUtil[_0x12c1('0x57')](_0x44718e['serverUrl']);var _0x2d38ff=util[_0x12c1('0x50')](_0x12c1('0x59'),_0x44718e['remoteUri']);_0x19f9d4[_0x12c1('0x17')]=!_[_0x12c1('0x5a')](_0x2ada62)?_0x2ada62[_0x12c1('0x5b')]:null;_0x19f9d4['adminEmail']=_0x44718e[_0x12c1('0x5b')];_0x19f9d4[_0x12c1('0x23')]=_0x341f1c[_0x12c1('0x30')]()===_0x12c1('0x3b')?_0x502515[_0x12c1('0x5c')]:_0x502515[_0x12c1('0x5d')];_0x19f9d4[_0x12c1('0x5e')]=_0x341f1c==='queue'||_0x341f1c===_0x12c1('0x5f')?_0x12c1('0x60'):_0x12c1('0x3b');var _0x40208d=util[_0x12c1('0x50')](_0x12c1('0x61'),_0x44718e[_0x12c1('0x58')],_0x502515[_0x12c1('0x62')],md5(_0x502515['uniqueid']));if(_0x54377b&&_0x54377b[_0x12c1('0x63')]){logger[_0x12c1('0x15')](_0x12c1('0x64'),'Recording\x20is\x20enabled!');_0x502515[_0x12c1('0x65')]=_0x40208d;}else if(_0x18740e&&_0x18740e[_0x12c1('0x66')]&&_0x18740e[_0x12c1('0x66')]!==_0x12c1('0x67')){logger['info'](_0x12c1('0x68'),'Recording\x20is\x20enabled!');_0x502515[_0x12c1('0x65')]=_0x40208d;}else{_0x502515['recordingURL']='';}return getAdminUser(_0x341f1c,_0x1c4478,_0x19f9d4,_0x2d38ff,_0xf62e1a,_0x420665)[_0x12c1('0xe')](getUser(_0x341f1c,_0x1c4478,_0x2d38ff,_0xf62e1a,_0x420665))[_0x12c1('0xe')](getEndUser(_0x341f1c,_0x1c4478,_0x2d38ff,_0xf62e1a,_0x420665))['then'](getTicket(_0x341f1c,_0x1c4478,_0x2d38ff,_0x2014c7,_0x502515,_0xf62e1a))['then'](function(_0x5e1246){logger[_0x12c1('0x15')](util[_0x12c1('0x50')]('The\x20ticket\x20ID\x20is:\x20%s',_0x5e1246[_0x12c1('0x47')]));logger[_0x12c1('0x15')](util['format'](_0x12c1('0x69'),_0x341f1c));if(_0x341f1c!==_0x12c1('0x5f')){logger[_0x12c1('0x15')]('['+[_0x341f1c[_0x12c1('0x11')]()]+']','Displaying\x20call\x20in\x20a\x20new\x20tab...');emit(_0x44718e[_0x12c1('0x56')],_0x2ada62['name'],_0x5e1246[_0x12c1('0x47')]);}})[_0x12c1('0x1f')](function(_0x34d4f4){logger[_0x12c1('0x13')]('['+[_0x341f1c['toUpperCase']()]+_0x12c1('0x6a'),util[_0x12c1('0x6b')](_0x34d4f4,{'showHidden':!![],'depth':null}));});};
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