// * treaties. The SOFTWARE PRODUCT is licensed, not sold. *
// * *
// *************************************************************************
-var _0x3034=['remoteUri','create','username','sessionName','HelpDesk','then','success','result','error','catch','statusCode','[vTiger],\x20%s,\x20%s,\x20%s','createTicket','stringify','validateEmail','Getting\x20agent\x20with\x20email','GET','format','SELECT\x20first_name,\x20last_name,\x20email1\x20FROM\x20Users\x20WHERE\x20email1=\x27%s\x27;','Agent\x20found!','resolve','first_name','last_name','userId','admin','getUser','Searching\x20end\x20user\x20with\x20phone','query','Enduser\x20found!','lastname','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','accessKey','getchallenge','login','token','Account\x20%d\x20is\x20not\x20valid','getConnection','[HTTP]','queue','stripTrailingSlash','monitor_format','[QUEUE]','recordingURL','serverUrl','uniqueid','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','Fields','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','%s/index.php?module=HelpDesk&view=Detail&record=%s&app=SUPPORT','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','outbound','recordingFormat','none','[OUTBOUND]','destcalleridname','destcalleridnum','split','unmanaged','lastevent','toUpperCase','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','request-promise','bluebird','util','./util','../../../../config/environment','../../../../config/logger','vTiger','redis','defaults','emit','forEach','type','string','idField','toString','variable','variableName','customVariable','Variable','name','toLowerCase','info','Creating\x20new\x20ticket...','merge','Normal','getString','Subjects','Descriptions','POST','%s/webservice.php'];(function(_0x5cba2b,_0x8cedc){var _0x6c1ced=function(_0x38cd3c){while(--_0x38cd3c){_0x5cba2b['push'](_0x5cba2b['shift']());}};_0x6c1ced(++_0x8cedc);}(_0x3034,0xa8));var _0x4303=function(_0x3dd15e,_0x1f0015){_0x3dd15e=_0x3dd15e-0x0;var _0x231fd0=_0x3034[_0x3dd15e];return _0x231fd0;};'use strict';var _=require('lodash');var rp=require(_0x4303('0x0'));var BPromise=require(_0x4303('0x1'));var md5=require('md5');var util=require(_0x4303('0x2'));var Redis=require('ioredis');var intUtil=require(_0x4303('0x3'));var config=require(_0x4303('0x4'));var logger=require(_0x4303('0x5'))(_0x4303('0x6'));config[_0x4303('0x7')]=_[_0x4303('0x8')](config[_0x4303('0x7')],{'host':'localhost','port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x4303('0x7')]));function emit(_0x527f6b,_0x138820,_0x22ebdf){io['to'](_0x527f6b)[_0x4303('0x9')](_0x138820,_0x22ebdf);}function getCustomFields(_0x142162,_0x2a6e8d){var _0x6efa2b={};if(_0x142162['length']>0x0){_[_0x4303('0xa')](_0x142162,function(_0xef1286){if(_0xef1286[_0x4303('0xb')]===_0x4303('0xc')&&_0xef1286[_0x4303('0xd')]){_0x6efa2b[_0xef1286[_0x4303('0xd')]]=_0xef1286['content'][_0x4303('0xe')]();}else if(_0xef1286[_0x4303('0xb')]===_0x4303('0xf')&&_0xef1286['variableName']&&_0xef1286[_0x4303('0xd')]&&_0x2a6e8d[_0xef1286[_0x4303('0x10')]]){_0x6efa2b[_0xef1286['idField']]=_0x2a6e8d[_0xef1286[_0x4303('0x10')]]['toString']();}else if(_0xef1286['type']===_0x4303('0x11')&&_0xef1286['Variable']&&_0xef1286[_0x4303('0x12')][_0x4303('0x13')]&&_0xef1286[_0x4303('0xd')]&&_0x2a6e8d[_0xef1286[_0x4303('0x12')][_0x4303('0x13')][_0x4303('0x14')]()]){_0x6efa2b[_0xef1286[_0x4303('0xd')]]=_0x2a6e8d[_0xef1286[_0x4303('0x12')]['name'][_0x4303('0x14')]()][_0x4303('0xe')]();}});}return _0x6efa2b;}function createTicket(_0x1fa805,_0x457d86,_0x1998d5,_0x2c2643,_0x3b7866,_0x591b0e,_0xe0a5dc){logger[_0x4303('0x15')](_0x4303('0x16'));var _0x5f1d61=_[_0x4303('0x17')]({'parent_id':'','assigned_user_id':_0x457d86['id'],'ticketpriorities':_0x4303('0x18'),'ticketstatus':'Open','ticket_title':intUtil[_0x4303('0x19')](_0x2c2643[_0x4303('0x1a')],_0x3b7866,'\x20'),'description':intUtil[_0x4303('0x19')](_0x2c2643[_0x4303('0x1b')],_0x3b7866,'\x0a'),'contact_id':_0x1998d5['id']},getCustomFields(_0x591b0e,_0x3b7866));var _0x140802={'method':_0x4303('0x1c'),'uri':util['format'](_0x4303('0x1d'),_0x1fa805[_0x4303('0x1e')]),'form':{'operation':_0x4303('0x1f'),'username':_0x1fa805[_0x4303('0x20')],'sessionName':_0xe0a5dc[_0x4303('0x21')],'elementType':_0x4303('0x22'),'element':JSON['stringify'](_0x5f1d61)},'json':!![]};return request(_0x140802)[_0x4303('0x23')](function(_0x483e96){if(_0x483e96[_0x4303('0x24')]){return BPromise['resolve']({'id':_0x483e96[_0x4303('0x25')]['id']});}else{throw new Error(util['format']('Ticket\x20could\x20not\x20be\x20created\x20due\x20to:\x20%s',JSON['stringify'](_0x483e96[_0x4303('0x26')])));}})[_0x4303('0x27')](function(_0x448b70){var _0x3e54ce=_0x448b70[_0x4303('0x28')]||0x1f4;logger['error'](_0x4303('0x29'),_0x4303('0x2a'),_0x3e54ce,JSON[_0x4303('0x2b')](_0x448b70));});}function getUser(_0xea5317,_0x37baf3,_0x1cb9c0){if(intUtil[_0x4303('0x2c')](_0x37baf3)){logger[_0x4303('0x15')](_0x4303('0x2d'),_0x37baf3);return request({'method':_0x4303('0x2e'),'uri':util[_0x4303('0x2f')]('%s/webservice.php',_0xea5317[_0x4303('0x1e')]),'qs':{'operation':'query','username':_0xea5317['username'],'sessionName':_0x1cb9c0[_0x4303('0x21')],'query':util[_0x4303('0x2f')](_0x4303('0x30'),_0x37baf3)},'json':!![]})[_0x4303('0x23')](function(_0x1acbf5){if(_0x1acbf5[_0x4303('0x24')]&&_0x1acbf5[_0x4303('0x25')]['length']){logger[_0x4303('0x15')](_0x4303('0x31'));return BPromise[_0x4303('0x32')]({'id':_0x1acbf5[_0x4303('0x25')][0x0]['id'],'email':_0x1acbf5[_0x4303('0x25')][0x0]['email1'],'name':_0x1acbf5[_0x4303('0x25')][0x0][_0x4303('0x33')]+'\x20'+_0x1acbf5[_0x4303('0x25')][_0x4303('0x34')]});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return BPromise[_0x4303('0x32')]({'id':_0x1cb9c0[_0x4303('0x35')],'email':_0xea5317[_0x4303('0x20')],'name':_0x4303('0x36')});}})[_0x4303('0x27')](function(_0xd13db4){var _0x3d49fe=_0xd13db4[_0x4303('0x28')]||0x1f4;logger[_0x4303('0x26')](_0x4303('0x29'),_0x4303('0x37'),_0x3d49fe,JSON[_0x4303('0x2b')](_0xd13db4));});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return BPromise['resolve']({'id':_0x1cb9c0['userId'],'email':_0xea5317[_0x4303('0x20')],'name':_0x4303('0x36')})[_0x4303('0x27')](function(_0x33e92c){var _0x311da6=_0x33e92c[_0x4303('0x28')]||0x1f4;logger['error'](_0x4303('0x29'),'getUser',_0x311da6,JSON[_0x4303('0x2b')](_0x33e92c));});}}function getEndUser(_0x2b531c,_0x2f50a7,_0x478fbb,_0x6d9a18){logger[_0x4303('0x15')](_0x4303('0x38'),_0x478fbb);return request({'method':_0x4303('0x2e'),'uri':util[_0x4303('0x2f')](_0x4303('0x1d'),_0x2b531c[_0x4303('0x1e')]),'qs':{'operation':_0x4303('0x39'),'username':_0x2b531c['username'],'sessionName':_0x6d9a18[_0x4303('0x21')],'query':util[_0x4303('0x2f')]('SELECT\x20id,\x20firstname,\x20lastname,\x20email,\x20phone,\x20mobile,\x20homephone,\x20otherphone,\x20assistantphone\x20FROM\x20Contacts\x20WHERE\x20phone\x20=\x20\x27%s\x27\x20OR\x20mobile\x20=\x27%s\x27\x20OR\x20homephone\x20=\x27%s\x27\x20OR\x20otherphone\x20=\x27%s\x27\x20OR\x20assistantphone\x20=\x27%s\x27;',_0x478fbb,_0x478fbb,_0x478fbb,_0x478fbb,_0x478fbb)},'json':!![]})[_0x4303('0x23')](function(_0x560229){if(_0x560229[_0x4303('0x24')]&&_0x560229['result']['length']){logger['info'](_0x4303('0x3a'));return BPromise[_0x4303('0x32')]({'id':_0x560229[_0x4303('0x25')][0x0]['id'],'name':_0x560229[_0x4303('0x25')][0x0]['firstname']+'\x20'+_0x560229[_0x4303('0x25')][0x0][_0x4303('0x3b')],'phone':_0x478fbb});}else{logger[_0x4303('0x15')](_0x4303('0x3c'));return request({'method':_0x4303('0x1c'),'uri':util[_0x4303('0x2f')](_0x4303('0x1d'),_0x2b531c['remoteUri']),'form':{'operation':_0x4303('0x1f'),'sessionName':_0x6d9a18['sessionName'],'elementType':'Contacts','element':JSON[_0x4303('0x2b')]({'lastname':_0x2f50a7,'phone':_0x478fbb,'assigned_user_id':'\x20'})},'json':!![]})['then'](function(_0x591eda){logger['info'](_0x4303('0x3d'));return BPromise[_0x4303('0x32')]({'id':_0x591eda[_0x4303('0x25')]['id'],'name':_0x591eda[_0x4303('0x25')]['lastname'],'phone':_0x591eda[_0x4303('0x25')]['phone']});})['catch'](function(_0x50561e){var _0x26c011=_0x50561e['statusCode']||0x1f4;logger['error']('[vTiger],\x20%s,\x20%s,\x20%s','getEndUser',_0x26c011,JSON[_0x4303('0x2b')](_0x50561e));});}});}function getConnection(_0x2c227b){var _0x5a1a8b=_0x2c227b['username'];var _0x392e66=_0x2c227b[_0x4303('0x3e')];return request({'method':_0x4303('0x2e'),'uri':util[_0x4303('0x2f')](_0x4303('0x1d'),_0x2c227b[_0x4303('0x1e')]),'qs':{'operation':_0x4303('0x3f'),'username':_0x5a1a8b},'json':!![]})[_0x4303('0x23')](function(_0x1521de){if(_0x1521de['success']){return request({'method':'POST','uri':util[_0x4303('0x2f')]('%s/webservice.php',_0x2c227b['remoteUri']),'form':{'operation':_0x4303('0x40'),'username':_0x5a1a8b,'accessKey':md5(_0x1521de[_0x4303('0x25')][_0x4303('0x41')]+_0x392e66)},'json':!![]});}})['then'](function(_0x1b0f5a){if(_0x1b0f5a[_0x4303('0x24')]){return BPromise[_0x4303('0x32')](_0x1b0f5a[_0x4303('0x25')]);}else{throw new Error(util[_0x4303('0x2f')](_0x4303('0x42'),_0x2c227b['id']));}})[_0x4303('0x27')](function(_0x233823){var _0x12c2f8=_0x233823[_0x4303('0x28')]||0x1f4;logger[_0x4303('0x26')](_0x4303('0x29'),_0x4303('0x43'),_0x12c2f8,JSON[_0x4303('0x2b')](_0x233823));});}function request(_0x21553d){logger[_0x4303('0x15')](_0x4303('0x44'),JSON['stringify'](_0x21553d));return rp(_0x21553d);}exports[_0x4303('0x45')]=function(_0x5130bf,_0x5a7db9,_0x213c4b,_0x139fe3,_0x40d8f6,_0x3ae251){var _0x49fd2f,_0x3b205f,_0x1e4433,_0x39077f;_0x3ae251[_0x4303('0x1e')]=intUtil[_0x4303('0x46')](_0x3ae251[_0x4303('0x1e')]);if(_0x40d8f6&&_0x40d8f6[_0x4303('0x47')]){logger[_0x4303('0x15')](_0x4303('0x48'),'Recording\x20is\x20enabled!');_0x5a7db9[_0x4303('0x49')]=util[_0x4303('0x2f')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x3ae251[_0x4303('0x4a')],_0x5a7db9[_0x4303('0x4b')],md5(_0x5a7db9['uniqueid']));}else{_0x5a7db9[_0x4303('0x49')]='';}return getConnection(_0x3ae251)[_0x4303('0x23')](function(_0x2ccbe5){_0x39077f=_0x2ccbe5;return getUser(_0x3ae251,_0x139fe3[_0x4303('0x4c')],_0x39077f);})[_0x4303('0x23')](function(_0x2dc384){_0x49fd2f=_0x2dc384;logger[_0x4303('0x15')](_0x4303('0x4d'),_0x49fd2f['id']);return getEndUser(_0x3ae251,_0x5a7db9[_0x4303('0x4e')],_0x5a7db9[_0x4303('0x4f')],_0x39077f);})[_0x4303('0x23')](function(_0x5e4c3a){_0x3b205f=_0x5e4c3a;logger[_0x4303('0x15')](_0x4303('0x50'),_0x3b205f['id']);return createTicket(_0x3ae251,_0x49fd2f,_0x3b205f,_0x213c4b,_0x5a7db9,_0x213c4b[_0x4303('0x51')],_0x39077f);})['then'](function(_0x3899a2){_0x1e4433=_0x3899a2;logger['info'](_0x4303('0x52'));logger['info'](_0x4303('0x53'),_0x1e4433['id']);var _0x5855a7=util['format'](_0x4303('0x54'),_0x3ae251['remoteUri'],_['split'](_0x1e4433['id'],'x')[0x1]);logger[_0x4303('0x15')](_0x4303('0x48'),_0x4303('0x55'));emit(util['format']('user:%s',_0x139fe3['name']),_0x4303('0x56'),{'uri':_0x5855a7});})[_0x4303('0x27')](function(_0x503dc5){logger[_0x4303('0x26')](_0x4303('0x48'),JSON[_0x4303('0x2b')](_0x503dc5));});};exports[_0x4303('0x57')]=function(_0x559d39,_0x242a2e,_0x1de02a,_0x494e3c,_0x1d3666,_0x4beaf0,_0x365927){var _0x3760c9,_0x66bcfb,_0x305be9,_0x2c23fc;_0x4beaf0['remoteUri']=intUtil[_0x4303('0x46')](_0x4beaf0[_0x4303('0x1e')]);_0x4beaf0[_0x4303('0x4a')]=intUtil['stripTrailingSlash'](_0x4beaf0[_0x4303('0x4a')]);if(_0x365927&&_0x365927[_0x4303('0x58')]&&_0x365927[_0x4303('0x58')]!==_0x4303('0x59')){logger[_0x4303('0x15')](_0x4303('0x5a'),'Recording\x20is\x20enabled!');_0x242a2e[_0x4303('0x49')]=util[_0x4303('0x2f')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x4beaf0[_0x4303('0x4a')],_0x242a2e[_0x4303('0x4b')],md5(_0x242a2e['uniqueid']));}return getConnection(_0x4beaf0)[_0x4303('0x23')](function(_0x280107){_0x2c23fc=_0x280107;return getUser(_0x4beaf0,_0x494e3c['email'],_0x2c23fc);})['then'](function(_0x56347d){_0x3760c9=_0x56347d;logger[_0x4303('0x15')](_0x4303('0x4d'),_0x3760c9['id']);return getEndUser(_0x4beaf0,_0x242a2e[_0x4303('0x5b')],_0x242a2e[_0x4303('0x5c')],_0x2c23fc);})['then'](function(_0x39265e){_0x66bcfb=_0x39265e;logger[_0x4303('0x15')]('The\x20Enduser\x20ID\x20is:',_0x66bcfb['id']);return createTicket(_0x4beaf0,_0x3760c9,_0x66bcfb,_0x1de02a,_0x242a2e,_0x1de02a[_0x4303('0x51')],_0x2c23fc);})[_0x4303('0x23')](function(_0x1c0098){_0x305be9=_0x1c0098;logger[_0x4303('0x15')](_0x4303('0x52'));logger[_0x4303('0x15')](_0x4303('0x53'),_0x305be9['id']);var _0x42ea91=util[_0x4303('0x2f')]('%s/index.php?module=HelpDesk&view=Detail&record=%s&app=SUPPORT',_0x4beaf0[_0x4303('0x1e')],_[_0x4303('0x5d')](_0x305be9['id'],'x')[0x1]);logger['info'](_0x4303('0x5a'),_0x4303('0x55'));emit(util[_0x4303('0x2f')]('user:%s',_0x494e3c[_0x4303('0x13')]),'trigger:browser:url',{'uri':_0x42ea91});})[_0x4303('0x27')](function(_0x5cce61){logger[_0x4303('0x26')](_0x4303('0x5a'),JSON[_0x4303('0x2b')](_0x5cce61));});};exports[_0x4303('0x5e')]=function(_0x2a43dc,_0x51f091,_0x506fe3,_0x200b4c,_0x30864d,_0x4d277a){var _0x514459,_0x276512,_0x25ba9c,_0x1bfb03;_0x4d277a[_0x4303('0x1e')]=intUtil[_0x4303('0x46')](_0x4d277a[_0x4303('0x1e')]);_0x4d277a['serverUrl']=intUtil[_0x4303('0x46')](_0x4d277a[_0x4303('0x4a')]);if(_0x30864d&&_0x30864d['monitor_format']){logger[_0x4303('0x15')]('['+_0x51f091[_0x4303('0x5f')][_0x4303('0x60')]()+']',_0x4303('0x61'));_0x51f091[_0x4303('0x49')]=util[_0x4303('0x2f')](_0x4303('0x62'),_0x4d277a[_0x4303('0x4a')],_0x51f091['uniqueid'],md5(_0x51f091[_0x4303('0x4b')]));}else{_0x51f091['recordingURL']='';}return getConnection(_0x4d277a)[_0x4303('0x23')](function(_0x254bdd){_0x1bfb03=_0x254bdd;return getUser(_0x4d277a,'',_0x1bfb03);})['then'](function(_0x1ff0a7){_0x514459=_0x1ff0a7;logger['info'](_0x4303('0x4d'),_0x514459['id']);return getEndUser(_0x4d277a,_0x51f091[_0x4303('0x4e')],_0x51f091[_0x4303('0x4f')],_0x1bfb03);})[_0x4303('0x23')](function(_0x39311a){_0x276512=_0x39311a;logger['info']('The\x20Enduser\x20ID\x20is:',_0x276512['id']);return createTicket(_0x4d277a,_0x514459,_0x276512,_0x506fe3,_0x51f091,_0x506fe3['Fields'],_0x1bfb03);})[_0x4303('0x23')](function(_0x1c95ce){_0x25ba9c=_0x1c95ce;logger[_0x4303('0x15')](_0x4303('0x52'));logger[_0x4303('0x15')](_0x4303('0x53'),_0x25ba9c['id']);})['catch'](function(_0x17e88c){logger['error']('['+_0x51f091['lastevent'][_0x4303('0x60')]()+']',JSON[_0x4303('0x2b')](_0x17e88c));});};
\ No newline at end of file
+var _0x0c99=['username','sessionName','HelpDesk','then','success','stringify','error','catch','statusCode','[vTiger],\x20%s,\x20%s,\x20%s','createTicket','validateEmail','GET','remoteUri','SELECT\x20first_name,\x20last_name,\x20email1\x20FROM\x20Users\x20WHERE\x20email1=\x27%s\x27;','result','Agent\x20found!','resolve','email1','first_name','last_name','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','userId','admin','getUser','Searching\x20end\x20user\x20with\x20phone','query','SELECT\x20id,\x20firstname,\x20lastname,\x20email,\x20phone,\x20mobile,\x20homephone,\x20otherphone,\x20assistantphone\x20FROM\x20Contacts\x20WHERE\x20phone\x20=\x20\x27%s\x27\x20OR\x20mobile\x20=\x27%s\x27\x20OR\x20homephone\x20=\x27%s\x27\x20OR\x20otherphone\x20=\x27%s\x27\x20OR\x20assistantphone\x20=\x27%s\x27;','firstname','lastname','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','getEndUser','getchallenge','Account\x20%d\x20is\x20not\x20valid','getConnection','[HTTP]','queue','monitor_format','[QUEUE]','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','serverUrl','uniqueid','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','outbound','stripTrailingSlash','none','[OUTBOUND]','Recording\x20is\x20enabled!','destcalleridname','destcalleridnum','Fields','%s/index.php?module=HelpDesk&view=Detail&record=%s&app=SUPPORT','split','unmanaged','toUpperCase','lastevent','lodash','request-promise','md5','util','ioredis','./util','../../../../config/logger','redis','defaults','localhost','socket.io-emitter','emit','length','includes','string','picklist','type','idField','content','toString','variable','variableName','customVariable','Variable','toLowerCase','name','info','Creating\x20new\x20ticket...','merge','Normal','Open','Subjects','getString','Descriptions','POST','format','%s/webservice.php','create'];(function(_0x2b355f,_0x4b5758){var _0x3ae502=function(_0x3c3bc9){while(--_0x3c3bc9){_0x2b355f['push'](_0x2b355f['shift']());}};_0x3ae502(++_0x4b5758);}(_0x0c99,0xac));var _0x90c9=function(_0x5c2e3e,_0x26ecd3){_0x5c2e3e=_0x5c2e3e-0x0;var _0x53f64a=_0x0c99[_0x5c2e3e];return _0x53f64a;};'use strict';var _=require(_0x90c9('0x0'));var rp=require(_0x90c9('0x1'));var BPromise=require('bluebird');var md5=require(_0x90c9('0x2'));var util=require(_0x90c9('0x3'));var Redis=require(_0x90c9('0x4'));var intUtil=require(_0x90c9('0x5'));var config=require('../../../../config/environment');var logger=require(_0x90c9('0x6'))('vTiger');config[_0x90c9('0x7')]=_[_0x90c9('0x8')](config['redis'],{'host':_0x90c9('0x9'),'port':0x18eb});var io=require(_0x90c9('0xa'))(new Redis(config[_0x90c9('0x7')]));function emit(_0x240566,_0x3012b0,_0x5e14ae){io['to'](_0x240566)[_0x90c9('0xb')](_0x3012b0,_0x5e14ae);}function getCustomFields(_0xcedb4d,_0x48b6b8){var _0x3347f4={};if(_0xcedb4d[_0x90c9('0xc')]>0x0){_['forEach'](_0xcedb4d,function(_0x3610c9){if(_[_0x90c9('0xd')]([_0x90c9('0xe'),_0x90c9('0xf')],_0x3610c9[_0x90c9('0x10')])&&_0x3610c9[_0x90c9('0x11')]){_0x3347f4[_0x3610c9[_0x90c9('0x11')]]=_0x3610c9[_0x90c9('0x12')][_0x90c9('0x13')]();}else if(_0x3610c9[_0x90c9('0x10')]===_0x90c9('0x14')&&_0x3610c9[_0x90c9('0x15')]&&_0x3610c9[_0x90c9('0x11')]&&_0x48b6b8[_0x3610c9[_0x90c9('0x15')]]){_0x3347f4[_0x3610c9[_0x90c9('0x11')]]=_0x48b6b8[_0x3610c9['variableName']][_0x90c9('0x13')]();}else if(_0x3610c9[_0x90c9('0x10')]===_0x90c9('0x16')&&_0x3610c9[_0x90c9('0x17')]&&_0x3610c9['Variable']['name']&&_0x3610c9['idField']&&_0x48b6b8[_0x3610c9[_0x90c9('0x17')]['name'][_0x90c9('0x18')]()]){_0x3347f4[_0x3610c9[_0x90c9('0x11')]]=_0x48b6b8[_0x3610c9[_0x90c9('0x17')][_0x90c9('0x19')][_0x90c9('0x18')]()]['toString']();}});}return _0x3347f4;}function createTicket(_0x3c47ee,_0x3e6c0c,_0x204e18,_0x4a5829,_0x576d74,_0x1df2c2,_0x51b2b4){logger[_0x90c9('0x1a')](_0x90c9('0x1b'));var _0x4ac474=_[_0x90c9('0x1c')]({'parent_id':'','assigned_user_id':_0x3e6c0c['id'],'ticketpriorities':_0x90c9('0x1d'),'ticketstatus':_0x90c9('0x1e'),'ticket_title':intUtil['getString'](_0x4a5829[_0x90c9('0x1f')],_0x576d74,'\x20'),'description':intUtil[_0x90c9('0x20')](_0x4a5829[_0x90c9('0x21')],_0x576d74,'\x0a'),'contact_id':_0x204e18['id']},getCustomFields(_0x1df2c2,_0x576d74));var _0x90dcf9={'method':_0x90c9('0x22'),'uri':util[_0x90c9('0x23')](_0x90c9('0x24'),_0x3c47ee['remoteUri']),'form':{'operation':_0x90c9('0x25'),'username':_0x3c47ee[_0x90c9('0x26')],'sessionName':_0x51b2b4[_0x90c9('0x27')],'elementType':_0x90c9('0x28'),'element':JSON['stringify'](_0x4ac474)},'json':!![]};return request(_0x90dcf9)[_0x90c9('0x29')](function(_0x402d50){if(_0x402d50[_0x90c9('0x2a')]){return BPromise['resolve']({'id':_0x402d50['result']['id']});}else{throw new Error(util[_0x90c9('0x23')]('Ticket\x20could\x20not\x20be\x20created\x20due\x20to:\x20%s',JSON[_0x90c9('0x2b')](_0x402d50[_0x90c9('0x2c')])));}})[_0x90c9('0x2d')](function(_0x205348){var _0x154721=_0x205348[_0x90c9('0x2e')]||0x1f4;logger[_0x90c9('0x2c')](_0x90c9('0x2f'),_0x90c9('0x30'),_0x154721,JSON[_0x90c9('0x2b')](_0x205348));});}function getUser(_0x4995a3,_0x53dbee,_0x5a71bb){if(intUtil[_0x90c9('0x31')](_0x53dbee)){logger['info']('Getting\x20agent\x20with\x20email',_0x53dbee);return request({'method':_0x90c9('0x32'),'uri':util[_0x90c9('0x23')](_0x90c9('0x24'),_0x4995a3[_0x90c9('0x33')]),'qs':{'operation':'query','username':_0x4995a3[_0x90c9('0x26')],'sessionName':_0x5a71bb[_0x90c9('0x27')],'query':util[_0x90c9('0x23')](_0x90c9('0x34'),_0x53dbee)},'json':!![]})[_0x90c9('0x29')](function(_0x37f08f){if(_0x37f08f['success']&&_0x37f08f[_0x90c9('0x35')][_0x90c9('0xc')]){logger['info'](_0x90c9('0x36'));return BPromise[_0x90c9('0x37')]({'id':_0x37f08f[_0x90c9('0x35')][0x0]['id'],'email':_0x37f08f[_0x90c9('0x35')][0x0][_0x90c9('0x38')],'name':_0x37f08f[_0x90c9('0x35')][0x0][_0x90c9('0x39')]+'\x20'+_0x37f08f[_0x90c9('0x35')][_0x90c9('0x3a')]});}else{logger[_0x90c9('0x1a')](_0x90c9('0x3b'));return BPromise[_0x90c9('0x37')]({'id':_0x5a71bb[_0x90c9('0x3c')],'email':_0x4995a3[_0x90c9('0x26')],'name':'admin'});}})[_0x90c9('0x2d')](function(_0x1aaee5){var _0x56a53d=_0x1aaee5[_0x90c9('0x2e')]||0x1f4;logger[_0x90c9('0x2c')]('[vTiger],\x20%s,\x20%s,\x20%s','getUser',_0x56a53d,JSON[_0x90c9('0x2b')](_0x1aaee5));});}else{logger['info'](_0x90c9('0x3b'));return BPromise['resolve']({'id':_0x5a71bb[_0x90c9('0x3c')],'email':_0x4995a3[_0x90c9('0x26')],'name':_0x90c9('0x3d')})[_0x90c9('0x2d')](function(_0x1a3de3){var _0x22ae52=_0x1a3de3[_0x90c9('0x2e')]||0x1f4;logger[_0x90c9('0x2c')](_0x90c9('0x2f'),_0x90c9('0x3e'),_0x22ae52,JSON[_0x90c9('0x2b')](_0x1a3de3));});}}function getEndUser(_0x41b7bf,_0x41aff3,_0x34cc31,_0x51787e){logger[_0x90c9('0x1a')](_0x90c9('0x3f'),_0x34cc31);return request({'method':_0x90c9('0x32'),'uri':util[_0x90c9('0x23')](_0x90c9('0x24'),_0x41b7bf[_0x90c9('0x33')]),'qs':{'operation':_0x90c9('0x40'),'username':_0x41b7bf['username'],'sessionName':_0x51787e[_0x90c9('0x27')],'query':util['format'](_0x90c9('0x41'),_0x34cc31,_0x34cc31,_0x34cc31,_0x34cc31,_0x34cc31)},'json':!![]})[_0x90c9('0x29')](function(_0x1a01bf){if(_0x1a01bf['success']&&_0x1a01bf[_0x90c9('0x35')][_0x90c9('0xc')]){logger['info']('Enduser\x20found!');return BPromise[_0x90c9('0x37')]({'id':_0x1a01bf[_0x90c9('0x35')][0x0]['id'],'name':_0x1a01bf[_0x90c9('0x35')][0x0][_0x90c9('0x42')]+'\x20'+_0x1a01bf[_0x90c9('0x35')][0x0][_0x90c9('0x43')],'phone':_0x34cc31});}else{logger['info'](_0x90c9('0x44'));return request({'method':_0x90c9('0x22'),'uri':util[_0x90c9('0x23')](_0x90c9('0x24'),_0x41b7bf[_0x90c9('0x33')]),'form':{'operation':'create','sessionName':_0x51787e[_0x90c9('0x27')],'elementType':'Contacts','element':JSON[_0x90c9('0x2b')]({'lastname':_0x41aff3,'phone':_0x34cc31,'assigned_user_id':'\x20'})},'json':!![]})[_0x90c9('0x29')](function(_0x467230){logger['info'](_0x90c9('0x45'));return BPromise[_0x90c9('0x37')]({'id':_0x467230[_0x90c9('0x35')]['id'],'name':_0x467230[_0x90c9('0x35')][_0x90c9('0x43')],'phone':_0x467230[_0x90c9('0x35')]['phone']});})[_0x90c9('0x2d')](function(_0x2a057d){var _0x969b15=_0x2a057d[_0x90c9('0x2e')]||0x1f4;logger[_0x90c9('0x2c')](_0x90c9('0x2f'),_0x90c9('0x46'),_0x969b15,JSON['stringify'](_0x2a057d));});}});}function getConnection(_0x492ba3){var _0x1cfbcc=_0x492ba3[_0x90c9('0x26')];var _0x485a77=_0x492ba3['accessKey'];return request({'method':_0x90c9('0x32'),'uri':util['format'](_0x90c9('0x24'),_0x492ba3['remoteUri']),'qs':{'operation':_0x90c9('0x47'),'username':_0x1cfbcc},'json':!![]})[_0x90c9('0x29')](function(_0x30d7fc){if(_0x30d7fc[_0x90c9('0x2a')]){return request({'method':'POST','uri':util[_0x90c9('0x23')](_0x90c9('0x24'),_0x492ba3['remoteUri']),'form':{'operation':'login','username':_0x1cfbcc,'accessKey':md5(_0x30d7fc[_0x90c9('0x35')]['token']+_0x485a77)},'json':!![]});}})[_0x90c9('0x29')](function(_0x3bf3aa){if(_0x3bf3aa[_0x90c9('0x2a')]){return BPromise['resolve'](_0x3bf3aa[_0x90c9('0x35')]);}else{throw new Error(util[_0x90c9('0x23')](_0x90c9('0x48'),_0x492ba3['id']));}})[_0x90c9('0x2d')](function(_0x573277){var _0x3b334d=_0x573277[_0x90c9('0x2e')]||0x1f4;logger[_0x90c9('0x2c')](_0x90c9('0x2f'),_0x90c9('0x49'),_0x3b334d,JSON[_0x90c9('0x2b')](_0x573277));});}function request(_0x46d5a4){logger['info'](_0x90c9('0x4a'),JSON['stringify'](_0x46d5a4));return rp(_0x46d5a4);}exports[_0x90c9('0x4b')]=function(_0x305009,_0xb68629,_0x37efb8,_0x18994f,_0x1fae30,_0x2b1973){var _0x855c55,_0x8df133,_0x5c044c,_0x573b06;_0x2b1973[_0x90c9('0x33')]=intUtil['stripTrailingSlash'](_0x2b1973[_0x90c9('0x33')]);if(_0x1fae30&&_0x1fae30[_0x90c9('0x4c')]){logger[_0x90c9('0x1a')](_0x90c9('0x4d'),'Recording\x20is\x20enabled!');_0xb68629[_0x90c9('0x4e')]=util[_0x90c9('0x23')](_0x90c9('0x4f'),_0x2b1973[_0x90c9('0x50')],_0xb68629[_0x90c9('0x51')],md5(_0xb68629[_0x90c9('0x51')]));}else{_0xb68629[_0x90c9('0x4e')]='';}return getConnection(_0x2b1973)[_0x90c9('0x29')](function(_0x436e47){_0x573b06=_0x436e47;return getUser(_0x2b1973,_0x18994f[_0x90c9('0x52')],_0x573b06);})[_0x90c9('0x29')](function(_0x3805be){_0x855c55=_0x3805be;logger[_0x90c9('0x1a')](_0x90c9('0x53'),_0x855c55['id']);return getEndUser(_0x2b1973,_0xb68629[_0x90c9('0x54')],_0xb68629[_0x90c9('0x55')],_0x573b06);})[_0x90c9('0x29')](function(_0x17ce9d){_0x8df133=_0x17ce9d;logger[_0x90c9('0x1a')](_0x90c9('0x56'),_0x8df133['id']);return createTicket(_0x2b1973,_0x855c55,_0x8df133,_0x37efb8,_0xb68629,_0x37efb8['Fields'],_0x573b06);})[_0x90c9('0x29')](function(_0xa70a3b){_0x5c044c=_0xa70a3b;logger[_0x90c9('0x1a')](_0x90c9('0x57'));logger[_0x90c9('0x1a')](_0x90c9('0x58'),_0x5c044c['id']);var _0x165088=util[_0x90c9('0x23')]('%s/index.php?module=HelpDesk&view=Detail&record=%s&app=SUPPORT',_0x2b1973[_0x90c9('0x33')],_['split'](_0x5c044c['id'],'x')[0x1]);logger['info']('[QUEUE]',_0x90c9('0x59'));emit(util[_0x90c9('0x23')](_0x90c9('0x5a'),_0x18994f[_0x90c9('0x19')]),_0x90c9('0x5b'),{'uri':_0x165088});})[_0x90c9('0x2d')](function(_0x535d1b){logger[_0x90c9('0x2c')](_0x90c9('0x4d'),JSON['stringify'](_0x535d1b));});};exports[_0x90c9('0x5c')]=function(_0x33cf61,_0x120c80,_0x3df4aa,_0x2065a4,_0x25ab91,_0x555275,_0x25dceb){var _0x445e12,_0x442dea,_0x322540,_0x3912bf;_0x555275[_0x90c9('0x33')]=intUtil[_0x90c9('0x5d')](_0x555275[_0x90c9('0x33')]);_0x555275[_0x90c9('0x50')]=intUtil['stripTrailingSlash'](_0x555275[_0x90c9('0x50')]);if(_0x25dceb&&_0x25dceb['recordingFormat']&&_0x25dceb['recordingFormat']!==_0x90c9('0x5e')){logger['info'](_0x90c9('0x5f'),_0x90c9('0x60'));_0x120c80[_0x90c9('0x4e')]=util[_0x90c9('0x23')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x555275[_0x90c9('0x50')],_0x120c80['uniqueid'],md5(_0x120c80[_0x90c9('0x51')]));}return getConnection(_0x555275)['then'](function(_0x4bd474){_0x3912bf=_0x4bd474;return getUser(_0x555275,_0x2065a4[_0x90c9('0x52')],_0x3912bf);})['then'](function(_0x2b5528){_0x445e12=_0x2b5528;logger[_0x90c9('0x1a')](_0x90c9('0x53'),_0x445e12['id']);return getEndUser(_0x555275,_0x120c80[_0x90c9('0x61')],_0x120c80[_0x90c9('0x62')],_0x3912bf);})[_0x90c9('0x29')](function(_0x51ac10){_0x442dea=_0x51ac10;logger[_0x90c9('0x1a')](_0x90c9('0x56'),_0x442dea['id']);return createTicket(_0x555275,_0x445e12,_0x442dea,_0x3df4aa,_0x120c80,_0x3df4aa[_0x90c9('0x63')],_0x3912bf);})['then'](function(_0x53cc2b){_0x322540=_0x53cc2b;logger['info'](_0x90c9('0x57'));logger[_0x90c9('0x1a')](_0x90c9('0x58'),_0x322540['id']);var _0x943a87=util['format'](_0x90c9('0x64'),_0x555275[_0x90c9('0x33')],_[_0x90c9('0x65')](_0x322540['id'],'x')[0x1]);logger[_0x90c9('0x1a')](_0x90c9('0x5f'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x90c9('0x23')](_0x90c9('0x5a'),_0x2065a4[_0x90c9('0x19')]),_0x90c9('0x5b'),{'uri':_0x943a87});})['catch'](function(_0x374b1e){logger[_0x90c9('0x2c')](_0x90c9('0x5f'),JSON['stringify'](_0x374b1e));});};exports[_0x90c9('0x66')]=function(_0x424281,_0x5ca4ef,_0x4eaf98,_0xa78f77,_0x3c5618,_0x192ffb){var _0x2cf9bb,_0x5f4122,_0xfc6580,_0x4034fb;_0x192ffb[_0x90c9('0x33')]=intUtil[_0x90c9('0x5d')](_0x192ffb[_0x90c9('0x33')]);_0x192ffb[_0x90c9('0x50')]=intUtil['stripTrailingSlash'](_0x192ffb[_0x90c9('0x50')]);if(_0x3c5618&&_0x3c5618['monitor_format']){logger[_0x90c9('0x1a')]('['+_0x5ca4ef['lastevent'][_0x90c9('0x67')]()+']',_0x90c9('0x60'));_0x5ca4ef[_0x90c9('0x4e')]=util[_0x90c9('0x23')](_0x90c9('0x4f'),_0x192ffb[_0x90c9('0x50')],_0x5ca4ef[_0x90c9('0x51')],md5(_0x5ca4ef[_0x90c9('0x51')]));}else{_0x5ca4ef[_0x90c9('0x4e')]='';}return getConnection(_0x192ffb)['then'](function(_0x20ecac){_0x4034fb=_0x20ecac;return getUser(_0x192ffb,'',_0x4034fb);})['then'](function(_0x56948f){_0x2cf9bb=_0x56948f;logger[_0x90c9('0x1a')](_0x90c9('0x53'),_0x2cf9bb['id']);return getEndUser(_0x192ffb,_0x5ca4ef[_0x90c9('0x54')],_0x5ca4ef[_0x90c9('0x55')],_0x4034fb);})['then'](function(_0xd93f81){_0x5f4122=_0xd93f81;logger[_0x90c9('0x1a')](_0x90c9('0x56'),_0x5f4122['id']);return createTicket(_0x192ffb,_0x2cf9bb,_0x5f4122,_0x4eaf98,_0x5ca4ef,_0x4eaf98[_0x90c9('0x63')],_0x4034fb);})[_0x90c9('0x29')](function(_0x53e6e8){_0xfc6580=_0x53e6e8;logger[_0x90c9('0x1a')](_0x90c9('0x57'));logger[_0x90c9('0x1a')]('The\x20Ticket\x20ID\x20is:',_0xfc6580['id']);})[_0x90c9('0x2d')](function(_0x3e3c40){logger[_0x90c9('0x2c')]('['+_0x5ca4ef[_0x90c9('0x68')][_0x90c9('0x67')]()+']',JSON[_0x90c9('0x2b')](_0x3e3c40));});};
\ No newline at end of file
git://repos.xcallymotion.com / motion2.git / blobdiff