Built motion from commit (unavailable).|2.3.1
[motion2.git] / server / services / ami / trigger / integration / zendesk.js
index 91fc169..04ec756 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0xce0a=['merge','Tags','getString','Subjects','Descriptions','Fields','then','ticket','type:user\x20role:agent\x20email:%s','count','Agent\x20found!','find','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','%s/search.json','type:user\x20role:end-user\x20phone:%s','filter','end-user','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','Caller\x20-\x20%s','Enduser\x20created.','authType','password','username','%s/token:%s','token','Basic\x20%s','base64','debug','[HTTP]','stringify','GET','length','map','type','string','nameField','toLowerCase','idField','customField','content','toString','variableName','custom_fields','push','Variable','name','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','%s/agent/tickets/%s','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','none','[OUTBOUND]','Recording\x20is\x20enabled!','email','The\x20User\x20ID\x20is:','destcalleridnum','newTab','trigger:browser:url','inspect','abandoned','[ABANDONED]\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','zendesk','defaults','redis','localhost','emit','application/json','info','Creating\x20new\x20ticket...','format','remoteUri','POST'];(function(_0x2d2258,_0x2ce510){var _0x18e155=function(_0x11949e){while(--_0x11949e){_0x2d2258['push'](_0x2d2258['shift']());}};_0x18e155(++_0x2ce510);}(_0xce0a,0x199));var _0xace0=function(_0x2c753c,_0x3378e7){_0x2c753c=_0x2c753c-0x0;var _0x23ba20=_0xce0a[_0x2c753c];return _0x23ba20;};'use strict';var _=require(_0xace0('0x0'));var rp=require(_0xace0('0x1'));var md5=require(_0xace0('0x2'));var util=require(_0xace0('0x3'));var Redis=require(_0xace0('0x4'));var intUtil=require(_0xace0('0x5'));var config=require(_0xace0('0x6'));var logger=require(_0xace0('0x7'))(_0xace0('0x8'));config['redis']=_[_0xace0('0x9')](config[_0xace0('0xa')],{'host':_0xace0('0xb'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0xace0('0xa')]));function emit(_0x57097f,_0x4b5aca,_0x245ea0){io['to'](_0x57097f)[_0xace0('0xc')](_0x4b5aca,_0x245ea0);}var headers={'Content-Type':_0xace0('0xd'),'Accept':_0xace0('0xd')};function getTicket(_0x4e5127,_0x17edb4,_0x598893,_0x420578,_0x2f70d0){logger[_0xace0('0xe')](_0xace0('0xf'));return request({'uri':util[_0xace0('0x10')]('%s/tickets.json',_0x4e5127[_0xace0('0x11')]),'method':_0xace0('0x12'),'body':{'ticket':_[_0xace0('0x13')]({'requester_id':_0x598893['id'],'submitter_id':_0x17edb4?_0x17edb4['id']:undefined,'assignee_id':_0x17edb4?_0x17edb4['id']:undefined,'tags':getTags(_0x420578[_0xace0('0x14')],'name'),'subject':intUtil[_0xace0('0x15')](_0x420578[_0xace0('0x16')],_0x2f70d0,'\x20'),'description':intUtil[_0xace0('0x15')](_0x420578['Descriptions'],_0x2f70d0,'\x0a'),'comment':{'public':![],'body':intUtil[_0xace0('0x15')](_0x420578[_0xace0('0x17')],_0x2f70d0,'\x0a')}},getCustomFields(_0x420578[_0xace0('0x18')],_0x2f70d0))}})[_0xace0('0x19')](function(_0x56a31d){logger[_0xace0('0xe')]('Ticket\x20created!');return _0x56a31d[_0xace0('0x1a')];});}function getUser(_0x286c32,_0x498fe2){if(intUtil['validateEmail'](name)===!![]){logger['info']('Getting\x20agent\x20with\x20email',_0x498fe2);return request({'uri':util['format']('%s/search.json',_0x286c32[_0xace0('0x11')]),'qs':{'query':util[_0xace0('0x10')](_0xace0('0x1b'),_0x498fe2)}})[_0xace0('0x19')](function(_0x427e50){if(_0x427e50[_0xace0('0x1c')]){logger[_0xace0('0xe')](_0xace0('0x1d'));return _[_0xace0('0x1e')](_0x427e50[_0xace0('0x1f')],{'email':_0x498fe2,'role':_0xace0('0x20')});}else{logger[_0xace0('0xe')](_0xace0('0x21'));return request({'uri':util[_0xace0('0x10')](_0xace0('0x22'),_0x286c32[_0xace0('0x11')])})['then'](function(_0x329e52){logger['info'](_0xace0('0x23'));return _0x329e52[_0xace0('0x24')];});}});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0xace0('0x22'),_0x286c32[_0xace0('0x11')])})[_0xace0('0x19')](function(_0x85ea25){logger[_0xace0('0xe')](_0xace0('0x23'));return _0x85ea25[_0xace0('0x24')];});}}function getEndUser(_0x29426f,_0xbc1a1b,_0xb8a9cb){logger['info'](_0xace0('0x25'),_0xb8a9cb);return request({'uri':util[_0xace0('0x10')](_0xace0('0x26'),_0x29426f[_0xace0('0x11')]),'qs':{'query':util[_0xace0('0x10')](_0xace0('0x27'),_0xb8a9cb)}})[_0xace0('0x19')](function(_0xbcebc3){var _0x58b7ca;if(_0xbcebc3[_0xace0('0x1f')]['length']){_0xbcebc3[_0xace0('0x1f')]=_[_0xace0('0x28')](_0xbcebc3[_0xace0('0x1f')],{'suspended':![],'role':_0xace0('0x29')});if(_0xbcebc3['results']['length']){_0x58b7ca=_['first'](_0xbcebc3[_0xace0('0x1f')]);}}if(_0x58b7ca){logger[_0xace0('0xe')](_0xace0('0x2a'));return _0x58b7ca;}else{logger['info'](_0xace0('0x2b'));return request({'uri':util[_0xace0('0x10')](_0xace0('0x2c'),_0x29426f[_0xace0('0x11')]),'method':_0xace0('0x12'),'body':{'user':{'role':'end-user','name':util['format'](_0xace0('0x2d'),_0xbc1a1b||_0xb8a9cb),'phone':_0xb8a9cb}}})['then'](function(_0x56468c){logger['info'](_0xace0('0x2e'));return _0x56468c[_0xace0('0x24')];});}});}function getAuth(_0x312f49){var _0x24e4ea;if(_0x312f49[_0xace0('0x2f')]===_0xace0('0x30')){_0x24e4ea=util['format']('%s:%s',_0x312f49[_0xace0('0x31')],_0x312f49['password']);}else if(_0x312f49[_0xace0('0x2f')]==='token'){_0x24e4ea=util['format'](_0xace0('0x32'),_0x312f49['username'],_0x312f49[_0xace0('0x33')]);}return util['format'](_0xace0('0x34'),new Buffer(_0x24e4ea)['toString'](_0xace0('0x35')));}function request(_0x3b0963){logger[_0xace0('0x36')](_0xace0('0x37'),JSON[_0xace0('0x38')](_0x3b0963));return rp(_[_0xace0('0x9')](_0x3b0963,{'method':_0xace0('0x39'),'headers':headers,'json':!![]}));}function getTags(_0x53a5f0,_0x27107c){var _0x42f337=[];if(_0x53a5f0&&_0x53a5f0[_0xace0('0x3a')]>0x0){_0x42f337=_[_0xace0('0x3b')](_0x53a5f0,_0x27107c);}return _0x42f337;}function getCustomFields(_0x4d90c5,_0x4d4a15){var _0x1b6b8c=[];var _0xe47a17={'custom_fields':[]};if(_0x4d90c5[_0xace0('0x3a')]>0x0){_['forEach'](_0x4d90c5,function(_0x9e1790){if(_0x9e1790[_0xace0('0x3c')]===_0xace0('0x3d')&&_0x9e1790[_0xace0('0x3e')]&&!_0x9e1790['customField']){_0xe47a17[_0x9e1790[_0xace0('0x3e')][_0xace0('0x3f')]()]=_0x9e1790['content']['toString']();}else if(_0x9e1790[_0xace0('0x3c')]===_0xace0('0x3d')&&_0x9e1790[_0xace0('0x40')]&&_0x9e1790[_0xace0('0x41')]){_0xe47a17['custom_fields']['push']({'id':_0x9e1790[_0xace0('0x40')],'value':_0x9e1790[_0xace0('0x42')][_0xace0('0x43')]()});}else if(_0x9e1790[_0xace0('0x3c')]==='variable'&&_0x9e1790[_0xace0('0x44')]&&_0x9e1790[_0xace0('0x40')]&&_0x9e1790[_0xace0('0x41')]){_0x4d4a15[_0x9e1790[_0xace0('0x44')]]&&_0xe47a17[_0xace0('0x45')][_0xace0('0x46')]({'id':_0x9e1790[_0xace0('0x40')],'value':_0x4d4a15[_0x9e1790[_0xace0('0x44')]][_0xace0('0x43')]()});}else if(_0x9e1790[_0xace0('0x3c')]==='customVariable'&&_0x9e1790[_0xace0('0x47')]&&_0x9e1790[_0xace0('0x47')]['name']&&_0x9e1790['idField']&&_0x9e1790[_0xace0('0x41')]){_0x4d4a15[_0x9e1790[_0xace0('0x47')][_0xace0('0x48')][_0xace0('0x3f')]()]&&_0xe47a17[_0xace0('0x45')][_0xace0('0x46')]({'id':_0x9e1790['idField'],'value':_0x4d4a15[_0x9e1790[_0xace0('0x47')][_0xace0('0x48')]['toLowerCase']()][_0xace0('0x43')]()});}});}return _0xe47a17;}exports[_0xace0('0x49')]=function(_0x3ac214,_0xaf26f1,_0x412802,_0x20664c,_0x37a0de,_0x7ee2aa){var _0x3d141c,_0x4888d0;_0x7ee2aa[_0xace0('0x11')]=intUtil[_0xace0('0x4a')](_0x7ee2aa[_0xace0('0x11')]);_0x7ee2aa[_0xace0('0x4b')]=intUtil[_0xace0('0x4a')](_0x7ee2aa[_0xace0('0x4b')]);if(_0x37a0de&&_0x37a0de[_0xace0('0x4c')]){logger[_0xace0('0xe')](_0xace0('0x4d'),'Recording\x20is\x20enabled!');_0xaf26f1[_0xace0('0x4e')]=util['format'](_0xace0('0x4f'),_0x7ee2aa[_0xace0('0x4b')],_0xaf26f1[_0xace0('0x50')],md5(_0xaf26f1[_0xace0('0x50')]));}else{_0xaf26f1[_0xace0('0x4e')]='';}headers[_0xace0('0x51')]=getAuth(_0x7ee2aa);return getUser(_0x7ee2aa,_0x20664c['email'])[_0xace0('0x19')](function(_0xad528c){_0x3d141c=_0xad528c;logger[_0xace0('0xe')]('The\x20User\x20ID\x20is:',_0x3d141c['id']);return getEndUser(_0x7ee2aa,_0xaf26f1[_0xace0('0x52')],_0xaf26f1[_0xace0('0x53')]);})[_0xace0('0x19')](function(_0x34fa83){_0x4888d0=_0x34fa83;logger[_0xace0('0xe')](_0xace0('0x54'),_0x4888d0['id']);return getTicket(_0x7ee2aa,_0x3d141c,_0x4888d0,_0x412802,_0xaf26f1);})[_0xace0('0x19')](function(_0x4cc794){if(_0x4cc794){logger[_0xace0('0xe')](_0xace0('0x55'),_0x4cc794['id']);switch(_0x7ee2aa['type']){case _0xace0('0x56'):logger['info'](_0xace0('0x4d'),_0xace0('0x57'));return request({'uri':util[_0xace0('0x10')](_0xace0('0x58'),_0x7ee2aa['remoteUri'],_0x3d141c['id'],_0x4cc794['id']),'method':_0xace0('0x12')});case'newTab':logger['info'](_0xace0('0x4d'),_0xace0('0x59'));emit(util['format'](_0xace0('0x5a'),_0x20664c[_0xace0('0x48')]),'trigger:browser:url',{'uri':util['format'](_0xace0('0x5b'),_0x7ee2aa[_0xace0('0x11')],_0x4cc794['id'])});break;default:logger[_0xace0('0x5c')]('[QUEUE]',_0xace0('0x5d'));}}})[_0xace0('0x5e')](function(_0x441779){logger[_0xace0('0x5c')](_0xace0('0x5f'),util['inspect'](_0x441779,{'showHidden':!![],'depth':null}));});};exports['outbound']=function(_0xf8ed85,_0x256adb,_0x591efe,_0x408f10,_0x1dffcb,_0xc1f760,_0x2f9d97){var _0x1b29d6,_0x1f5909;_0xc1f760[_0xace0('0x11')]=intUtil[_0xace0('0x4a')](_0xc1f760['remoteUri']);_0xc1f760[_0xace0('0x4b')]=intUtil[_0xace0('0x4a')](_0xc1f760[_0xace0('0x4b')]);if(_0x2f9d97&&_0x2f9d97['recordingFormat']&&_0x2f9d97['recordingFormat']!==_0xace0('0x60')){logger[_0xace0('0xe')](_0xace0('0x61'),_0xace0('0x62'));_0x256adb[_0xace0('0x4e')]=util[_0xace0('0x10')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0xc1f760[_0xace0('0x4b')],_0x256adb['uniqueid'],md5(_0x256adb[_0xace0('0x50')]));}headers[_0xace0('0x51')]=getAuth(_0xc1f760);return getUser(_0xc1f760,_0x408f10[_0xace0('0x63')])[_0xace0('0x19')](function(_0x993bd8){_0x1b29d6=_0x993bd8;logger[_0xace0('0xe')](_0xace0('0x64'),_0x1b29d6['id']);return getEndUser(_0xc1f760,_0x256adb['destcalleridname'],_0x256adb[_0xace0('0x65')]);})[_0xace0('0x19')](function(_0x397346){_0x1f5909=_0x397346;logger['info'](_0xace0('0x54'),_0x1f5909['id']);return getTicket(_0xc1f760,_0x1b29d6,_0x1f5909,_0x591efe,_0x256adb);})[_0xace0('0x19')](function(_0x3fc92b){if(_0x3fc92b){logger['info'](_0xace0('0x55'),_0x3fc92b['id']);switch(_0xc1f760['type']){case _0xace0('0x56'):logger['info']('[OUTBOUND]',_0xace0('0x57'));return request({'uri':util[_0xace0('0x10')](_0xace0('0x58'),_0xc1f760[_0xace0('0x11')],_0x1b29d6['id'],_0x3fc92b['id']),'method':_0xace0('0x12')});case _0xace0('0x66'):logger['info']('[OUTBOUND]',_0xace0('0x59'));emit(util[_0xace0('0x10')]('user:%s',_0x408f10[_0xace0('0x48')]),_0xace0('0x67'),{'uri':util[_0xace0('0x10')]('%s/agent/tickets/%s',_0xc1f760[_0xace0('0x11')],_0x3fc92b['id'])});break;default:logger['error'](_0xace0('0x61'),'Zendesk\x20account\x20type\x20not\x20recognized');}}})[_0xace0('0x5e')](function(_0x4a166a){logger[_0xace0('0x5c')]('[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration',util[_0xace0('0x68')](_0x4a166a,{'showHidden':!![],'depth':null}));});};exports[_0xace0('0x69')]=function(_0x3b9f2b,_0x2da7d2,_0x54e369,_0x1df54b,_0x3d5961,_0x30788c){var _0x17058e,_0x5456e0;_0x30788c[_0xace0('0x11')]=intUtil[_0xace0('0x4a')](_0x30788c['remoteUri']);_0x30788c['serverUrl']=intUtil[_0xace0('0x4a')](_0x30788c[_0xace0('0x4b')]);if(_0x3d5961&&_0x3d5961[_0xace0('0x4c')]){logger[_0xace0('0xe')]('[ABANDONED]',_0xace0('0x62'));_0x2da7d2[_0xace0('0x4e')]=util[_0xace0('0x10')](_0xace0('0x4f'),_0x30788c[_0xace0('0x4b')],_0x2da7d2[_0xace0('0x50')],md5(_0x2da7d2['uniqueid']));}else{_0x2da7d2[_0xace0('0x4e')]='';}headers[_0xace0('0x51')]=getAuth(_0x30788c);return getUser(_0x30788c)[_0xace0('0x19')](function(_0x1ca580){_0x17058e=_0x1ca580;logger[_0xace0('0xe')](_0xace0('0x64'),_0x17058e['id']);return getEndUser(_0x30788c,_0x2da7d2[_0xace0('0x52')],_0x2da7d2[_0xace0('0x53')]);})[_0xace0('0x19')](function(_0x13771e){_0x5456e0=_0x13771e;logger[_0xace0('0xe')]('The\x20Enduser\x20ID\x20is:',_0x5456e0['id']);return getTicket(_0x30788c,_0x17058e,_0x5456e0,_0x54e369,_0x2da7d2);})[_0xace0('0x19')](function(_0x234013){if(_0x234013){logger[_0xace0('0xe')](_0xace0('0x55'),_0x234013['id']);}})['catch'](function(_0x2ff27a){logger[_0xace0('0x5c')](_0xace0('0x6a'),util[_0xace0('0x68')](_0x2ff27a,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0xe387=['[ABANDONED]\x20Error\x20running\x20Zendesk\x20integration','request-promise','md5','util','ioredis','../../../../config/environment','../../../../config/logger','redis','defaults','localhost','socket.io-emitter','emit','application/json','info','format','POST','merge','Tags','name','getString','Subjects','Descriptions','Fields','then','Ticket\x20created!','ticket','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','remoteUri','type:user\x20role:agent\x20email:%s','count','Agent\x20found!','find','results','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','length','filter','end-user','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','Caller\x20-\x20%s','Enduser\x20created.','authType','password','username','token','debug','[HTTP]','stringify','GET','map','forEach','type','string','customField','nameField','content','idField','custom_fields','push','toString','variableName','customVariable','toLowerCase','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/agent/tickets/%s','error','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','outbound','recordingFormat','[OUTBOUND]','Authorization','email','destcalleridname','destcalleridnum','Zendesk\x20account\x20type\x20not\x20recognized','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','inspect','abandoned','calleridname'];(function(_0x3dd15e,_0x1f0015){var _0x231fd0=function(_0x4f680a){while(--_0x4f680a){_0x3dd15e['push'](_0x3dd15e['shift']());}};_0x231fd0(++_0x1f0015);}(_0xe387,0x145));var _0x7e38=function(_0x1cc3e6,_0x618907){_0x1cc3e6=_0x1cc3e6-0x0;var _0x369176=_0xe387[_0x1cc3e6];return _0x369176;};'use strict';var _=require('lodash');var rp=require(_0x7e38('0x0'));var md5=require(_0x7e38('0x1'));var util=require(_0x7e38('0x2'));var Redis=require(_0x7e38('0x3'));var intUtil=require('./util');var config=require(_0x7e38('0x4'));var logger=require(_0x7e38('0x5'))('zendesk');config[_0x7e38('0x6')]=_[_0x7e38('0x7')](config['redis'],{'host':_0x7e38('0x8'),'port':0x18eb});var io=require(_0x7e38('0x9'))(new Redis(config[_0x7e38('0x6')]));function emit(_0x462366,_0x57a50e,_0x5480fd){io['to'](_0x462366)[_0x7e38('0xa')](_0x57a50e,_0x5480fd);}var headers={'Content-Type':_0x7e38('0xb'),'Accept':_0x7e38('0xb')};function getTicket(_0x332b2f,_0x8e253a,_0x17367a,_0x43696b,_0x6d9651){logger[_0x7e38('0xc')]('Creating\x20new\x20ticket...');return request({'uri':util[_0x7e38('0xd')]('%s/tickets.json',_0x332b2f['remoteUri']),'method':_0x7e38('0xe'),'body':{'ticket':_[_0x7e38('0xf')]({'requester_id':_0x17367a['id'],'submitter_id':_0x8e253a?_0x8e253a['id']:undefined,'assignee_id':_0x8e253a?_0x8e253a['id']:undefined,'tags':getTags(_0x43696b[_0x7e38('0x10')],_0x7e38('0x11')),'subject':intUtil[_0x7e38('0x12')](_0x43696b[_0x7e38('0x13')],_0x6d9651,'\x20'),'description':intUtil['getString'](_0x43696b['Descriptions'],_0x6d9651,'\x0a'),'comment':{'public':![],'body':intUtil[_0x7e38('0x12')](_0x43696b[_0x7e38('0x14')],_0x6d9651,'\x0a')}},getCustomFields(_0x43696b[_0x7e38('0x15')],_0x6d9651))}})[_0x7e38('0x16')](function(_0x52438f){logger[_0x7e38('0xc')](_0x7e38('0x17'));return _0x52438f[_0x7e38('0x18')];});}function getUser(_0x2a757d,_0x2d0eff){if(intUtil[_0x7e38('0x19')](name)===!![]){logger[_0x7e38('0xc')](_0x7e38('0x1a'),_0x2d0eff);return request({'uri':util[_0x7e38('0xd')](_0x7e38('0x1b'),_0x2a757d[_0x7e38('0x1c')]),'qs':{'query':util[_0x7e38('0xd')](_0x7e38('0x1d'),_0x2d0eff)}})[_0x7e38('0x16')](function(_0x214947){if(_0x214947[_0x7e38('0x1e')]){logger[_0x7e38('0xc')](_0x7e38('0x1f'));return _[_0x7e38('0x20')](_0x214947[_0x7e38('0x21')],{'email':_0x2d0eff,'role':'agent'});}else{logger['info'](_0x7e38('0x22'));return request({'uri':util[_0x7e38('0xd')](_0x7e38('0x23'),_0x2a757d[_0x7e38('0x1c')])})[_0x7e38('0x16')](function(_0x1b02bf){logger[_0x7e38('0xc')](_0x7e38('0x24'));return _0x1b02bf[_0x7e38('0x25')];});}});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x7e38('0xd')](_0x7e38('0x23'),_0x2a757d[_0x7e38('0x1c')])})['then'](function(_0x37214e){logger[_0x7e38('0xc')](_0x7e38('0x24'));return _0x37214e[_0x7e38('0x25')];});}}function getEndUser(_0x117feb,_0x422ea9,_0x39509a){logger[_0x7e38('0xc')](_0x7e38('0x26'),_0x39509a);return request({'uri':util[_0x7e38('0xd')](_0x7e38('0x1b'),_0x117feb['remoteUri']),'qs':{'query':util[_0x7e38('0xd')](_0x7e38('0x27'),_0x39509a)}})['then'](function(_0x4354b1){var _0x5cbff4;if(_0x4354b1['results'][_0x7e38('0x28')]){_0x4354b1[_0x7e38('0x21')]=_[_0x7e38('0x29')](_0x4354b1[_0x7e38('0x21')],{'suspended':![],'role':_0x7e38('0x2a')});if(_0x4354b1[_0x7e38('0x21')][_0x7e38('0x28')]){_0x5cbff4=_[_0x7e38('0x2b')](_0x4354b1['results']);}}if(_0x5cbff4){logger[_0x7e38('0xc')](_0x7e38('0x2c'));return _0x5cbff4;}else{logger[_0x7e38('0xc')](_0x7e38('0x2d'));return request({'uri':util['format'](_0x7e38('0x2e'),_0x117feb[_0x7e38('0x1c')]),'method':'POST','body':{'user':{'role':'end-user','name':util[_0x7e38('0xd')](_0x7e38('0x2f'),_0x422ea9||_0x39509a),'phone':_0x39509a}}})[_0x7e38('0x16')](function(_0x55bf10){logger[_0x7e38('0xc')](_0x7e38('0x30'));return _0x55bf10[_0x7e38('0x25')];});}});}function getAuth(_0x325148){var _0x528c33;if(_0x325148[_0x7e38('0x31')]===_0x7e38('0x32')){_0x528c33=util[_0x7e38('0xd')]('%s:%s',_0x325148[_0x7e38('0x33')],_0x325148[_0x7e38('0x32')]);}else if(_0x325148[_0x7e38('0x31')]==='token'){_0x528c33=util['format']('%s/token:%s',_0x325148[_0x7e38('0x33')],_0x325148[_0x7e38('0x34')]);}return util['format']('Basic\x20%s',new Buffer(_0x528c33)['toString']('base64'));}function request(_0x31a4b8){logger[_0x7e38('0x35')](_0x7e38('0x36'),JSON[_0x7e38('0x37')](_0x31a4b8));return rp(_['defaults'](_0x31a4b8,{'method':_0x7e38('0x38'),'headers':headers,'json':!![]}));}function getTags(_0x1a7875,_0x378578){var _0x4f3411=[];if(_0x1a7875&&_0x1a7875[_0x7e38('0x28')]>0x0){_0x4f3411=_[_0x7e38('0x39')](_0x1a7875,_0x378578);}return _0x4f3411;}function getCustomFields(_0x584c4f,_0x12a435){var _0x63fa0=[];var _0x1c76b5={'custom_fields':[]};if(_0x584c4f[_0x7e38('0x28')]>0x0){_[_0x7e38('0x3a')](_0x584c4f,function(_0x300771){if(_0x300771[_0x7e38('0x3b')]===_0x7e38('0x3c')&&_0x300771['nameField']&&!_0x300771[_0x7e38('0x3d')]){_0x1c76b5[_0x300771[_0x7e38('0x3e')]['toLowerCase']()]=_0x300771[_0x7e38('0x3f')]['toString']();}else if(_0x300771[_0x7e38('0x3b')]===_0x7e38('0x3c')&&_0x300771[_0x7e38('0x40')]&&_0x300771[_0x7e38('0x3d')]){_0x1c76b5[_0x7e38('0x41')][_0x7e38('0x42')]({'id':_0x300771[_0x7e38('0x40')],'value':_0x300771['content'][_0x7e38('0x43')]()});}else if(_0x300771[_0x7e38('0x3b')]==='variable'&&_0x300771[_0x7e38('0x44')]&&_0x300771[_0x7e38('0x40')]&&_0x300771[_0x7e38('0x3d')]){_0x12a435[_0x300771[_0x7e38('0x44')]]&&_0x1c76b5[_0x7e38('0x41')][_0x7e38('0x42')]({'id':_0x300771['idField'],'value':_0x12a435[_0x300771['variableName']]['toString']()});}else if(_0x300771[_0x7e38('0x3b')]===_0x7e38('0x45')&&_0x300771['Variable']&&_0x300771['Variable'][_0x7e38('0x11')]&&_0x300771[_0x7e38('0x40')]&&_0x300771[_0x7e38('0x3d')]){_0x12a435[_0x300771['Variable']['name'][_0x7e38('0x46')]()]&&_0x1c76b5[_0x7e38('0x41')][_0x7e38('0x42')]({'id':_0x300771[_0x7e38('0x40')],'value':_0x12a435[_0x300771[_0x7e38('0x47')][_0x7e38('0x11')]['toLowerCase']()][_0x7e38('0x43')]()});}});}return _0x1c76b5;}exports[_0x7e38('0x48')]=function(_0xf766b0,_0x3d1cfb,_0x31efea,_0x38ab0f,_0x27b571,_0x40a546){var _0x4cbe75,_0x35c369;_0x40a546[_0x7e38('0x1c')]=intUtil[_0x7e38('0x49')](_0x40a546[_0x7e38('0x1c')]);_0x40a546[_0x7e38('0x4a')]=intUtil[_0x7e38('0x49')](_0x40a546[_0x7e38('0x4a')]);if(_0x27b571&&_0x27b571[_0x7e38('0x4b')]){logger[_0x7e38('0xc')](_0x7e38('0x4c'),_0x7e38('0x4d'));_0x3d1cfb[_0x7e38('0x4e')]=util[_0x7e38('0xd')](_0x7e38('0x4f'),_0x40a546[_0x7e38('0x4a')],_0x3d1cfb[_0x7e38('0x50')],md5(_0x3d1cfb['uniqueid']));}else{_0x3d1cfb[_0x7e38('0x4e')]='';}headers['Authorization']=getAuth(_0x40a546);return getUser(_0x40a546,_0x38ab0f['email'])[_0x7e38('0x16')](function(_0x3ad737){_0x4cbe75=_0x3ad737;logger[_0x7e38('0xc')](_0x7e38('0x51'),_0x4cbe75['id']);return getEndUser(_0x40a546,_0x3d1cfb['calleridname'],_0x3d1cfb[_0x7e38('0x52')]);})[_0x7e38('0x16')](function(_0x382d0a){_0x35c369=_0x382d0a;logger[_0x7e38('0xc')](_0x7e38('0x53'),_0x35c369['id']);return getTicket(_0x40a546,_0x4cbe75,_0x35c369,_0x31efea,_0x3d1cfb);})[_0x7e38('0x16')](function(_0xf39193){if(_0xf39193){logger['info'](_0x7e38('0x54'),_0xf39193['id']);switch(_0x40a546[_0x7e38('0x3b')]){case'integrationTab':logger[_0x7e38('0xc')](_0x7e38('0x4c'),_0x7e38('0x55'));return request({'uri':util[_0x7e38('0xd')](_0x7e38('0x56'),_0x40a546[_0x7e38('0x1c')],_0x4cbe75['id'],_0xf39193['id']),'method':_0x7e38('0xe')});case _0x7e38('0x57'):logger[_0x7e38('0xc')](_0x7e38('0x4c'),_0x7e38('0x58'));emit(util[_0x7e38('0xd')](_0x7e38('0x59'),_0x38ab0f['name']),_0x7e38('0x5a'),{'uri':util[_0x7e38('0xd')](_0x7e38('0x5b'),_0x40a546['remoteUri'],_0xf39193['id'])});break;default:logger[_0x7e38('0x5c')]('[QUEUE]','Zendesk\x20account\x20type\x20not\x20recognized');}}})[_0x7e38('0x5d')](function(_0x3f0192){logger[_0x7e38('0x5c')](_0x7e38('0x5e'),util['inspect'](_0x3f0192,{'showHidden':!![],'depth':null}));});};exports[_0x7e38('0x5f')]=function(_0x1b2f3a,_0x3d57ac,_0x10a0e8,_0xabe101,_0x498b6d,_0x107ad1,_0x35f0ea){var _0x435b48,_0x1d4a5d;_0x107ad1['remoteUri']=intUtil[_0x7e38('0x49')](_0x107ad1[_0x7e38('0x1c')]);_0x107ad1['serverUrl']=intUtil['stripTrailingSlash'](_0x107ad1[_0x7e38('0x4a')]);if(_0x35f0ea&&_0x35f0ea[_0x7e38('0x60')]&&_0x35f0ea[_0x7e38('0x60')]!=='none'){logger[_0x7e38('0xc')](_0x7e38('0x61'),_0x7e38('0x4d'));_0x3d57ac[_0x7e38('0x4e')]=util[_0x7e38('0xd')](_0x7e38('0x4f'),_0x107ad1[_0x7e38('0x4a')],_0x3d57ac[_0x7e38('0x50')],md5(_0x3d57ac['uniqueid']));}headers[_0x7e38('0x62')]=getAuth(_0x107ad1);return getUser(_0x107ad1,_0xabe101[_0x7e38('0x63')])['then'](function(_0x1823be){_0x435b48=_0x1823be;logger[_0x7e38('0xc')](_0x7e38('0x51'),_0x435b48['id']);return getEndUser(_0x107ad1,_0x3d57ac[_0x7e38('0x64')],_0x3d57ac[_0x7e38('0x65')]);})['then'](function(_0x4c7642){_0x1d4a5d=_0x4c7642;logger['info'](_0x7e38('0x53'),_0x1d4a5d['id']);return getTicket(_0x107ad1,_0x435b48,_0x1d4a5d,_0x10a0e8,_0x3d57ac);})[_0x7e38('0x16')](function(_0x18927a){if(_0x18927a){logger[_0x7e38('0xc')](_0x7e38('0x54'),_0x18927a['id']);switch(_0x107ad1['type']){case'integrationTab':logger[_0x7e38('0xc')](_0x7e38('0x61'),_0x7e38('0x55'));return request({'uri':util[_0x7e38('0xd')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x107ad1[_0x7e38('0x1c')],_0x435b48['id'],_0x18927a['id']),'method':_0x7e38('0xe')});case'newTab':logger[_0x7e38('0xc')](_0x7e38('0x61'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x7e38('0xd')](_0x7e38('0x59'),_0xabe101[_0x7e38('0x11')]),_0x7e38('0x5a'),{'uri':util[_0x7e38('0xd')](_0x7e38('0x5b'),_0x107ad1[_0x7e38('0x1c')],_0x18927a['id'])});break;default:logger[_0x7e38('0x5c')](_0x7e38('0x61'),_0x7e38('0x66'));}}})[_0x7e38('0x5d')](function(_0x2b91a4){logger['error'](_0x7e38('0x67'),util[_0x7e38('0x68')](_0x2b91a4,{'showHidden':!![],'depth':null}));});};exports[_0x7e38('0x69')]=function(_0x5cb8ee,_0x2d72a6,_0x4fecb1,_0x28a282,_0x1a0521,_0x7ceecd){var _0x355289,_0xb99e0;_0x7ceecd['remoteUri']=intUtil[_0x7e38('0x49')](_0x7ceecd[_0x7e38('0x1c')]);_0x7ceecd[_0x7e38('0x4a')]=intUtil['stripTrailingSlash'](_0x7ceecd['serverUrl']);if(_0x1a0521&&_0x1a0521[_0x7e38('0x4b')]){logger[_0x7e38('0xc')]('[ABANDONED]',_0x7e38('0x4d'));_0x2d72a6[_0x7e38('0x4e')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x7ceecd['serverUrl'],_0x2d72a6[_0x7e38('0x50')],md5(_0x2d72a6['uniqueid']));}else{_0x2d72a6[_0x7e38('0x4e')]='';}headers[_0x7e38('0x62')]=getAuth(_0x7ceecd);return getUser(_0x7ceecd)['then'](function(_0x36b11e){_0x355289=_0x36b11e;logger[_0x7e38('0xc')](_0x7e38('0x51'),_0x355289['id']);return getEndUser(_0x7ceecd,_0x2d72a6[_0x7e38('0x6a')],_0x2d72a6[_0x7e38('0x52')]);})[_0x7e38('0x16')](function(_0x11a7c7){_0xb99e0=_0x11a7c7;logger[_0x7e38('0xc')](_0x7e38('0x53'),_0xb99e0['id']);return getTicket(_0x7ceecd,_0x355289,_0xb99e0,_0x4fecb1,_0x2d72a6);})[_0x7e38('0x16')](function(_0x5c0576){if(_0x5c0576){logger['info'](_0x7e38('0x54'),_0x5c0576['id']);}})[_0x7e38('0x5d')](function(_0x2bb23e){logger[_0x7e38('0x5c')](_0x7e38('0x6b'),util[_0x7e38('0x68')](_0x2bb23e,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file