Built motion from commit 43538d75.|2.5.35
[motion2.git] / server / services / ami / trigger / integration / zendesk.js
index dff86e5..0f9a2c9 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x00e1=['Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','%s/agent/tickets/%s','replace','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','zendesk','redis','defaults','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','%s/tickets.json','remoteUri','POST','merge','Tags','name','getString','Descriptions','Fields','Ticket\x20created!','ticket','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','format','type:user\x20role:agent\x20email:%s','then','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','results','filter','end-user','first','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','authType','%s:%s','username','password','token','%s/token:%s','Basic\x20%s','toString','[HTTP]','stringify','GET','length','forEach','string','nameField','content','type','idField','customField','custom_fields','push','variable','variableName','Variable','toLowerCase','queue','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','user:%s','trigger:browser:url','/api/v2','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','stripTrailingSlash','recordingFormat','none','The\x20User\x20ID\x20is:','destcalleridname','destcalleridnum','integrationTab','[OUTBOUND]','newTab'];(function(_0x146718,_0x5a626d){var _0x127c92=function(_0x53094c){while(--_0x53094c){_0x146718['push'](_0x146718['shift']());}};_0x127c92(++_0x5a626d);}(_0x00e1,0x151));var _0x100e=function(_0x18c671,_0x303d80){_0x18c671=_0x18c671-0x0;var _0x1df021=_0x00e1[_0x18c671];return _0x1df021;};'use strict';var _=require('lodash');var rp=require(_0x100e('0x0'));var md5=require(_0x100e('0x1'));var util=require(_0x100e('0x2'));var Redis=require(_0x100e('0x3'));var intUtil=require(_0x100e('0x4'));var config=require(_0x100e('0x5'));var logger=require(_0x100e('0x6'))(_0x100e('0x7'));config[_0x100e('0x8')]=_[_0x100e('0x9')](config[_0x100e('0x8')],{'host':'localhost','port':0x18eb});var io=require(_0x100e('0xa'))(new Redis(config['redis']));function emit(_0x474b47,_0x9eea2,_0x4c4787){io['to'](_0x474b47)[_0x100e('0xb')](_0x9eea2,_0x4c4787);}var headers={'Content-Type':_0x100e('0xc'),'Accept':_0x100e('0xc')};function getTicket(_0x2a2fd0,_0x252350,_0x351495,_0x12b744,_0x34d294){logger[_0x100e('0xd')](_0x100e('0xe'));return request({'uri':util['format'](_0x100e('0xf'),_0x2a2fd0[_0x100e('0x10')]),'method':_0x100e('0x11'),'body':{'ticket':_[_0x100e('0x12')]({'requester_id':_0x351495['id'],'submitter_id':_0x252350?_0x252350['id']:undefined,'assignee_id':_0x252350?_0x252350['id']:undefined,'tags':getTags(_0x12b744[_0x100e('0x13')],_0x100e('0x14')),'subject':intUtil[_0x100e('0x15')](_0x12b744['Subjects'],_0x34d294,'\x20'),'description':intUtil['getString'](_0x12b744['Descriptions'],_0x34d294,'\x0a'),'comment':{'public':![],'body':intUtil[_0x100e('0x15')](_0x12b744[_0x100e('0x16')],_0x34d294,'\x0a')}},getCustomFields(_0x12b744[_0x100e('0x17')],_0x34d294))}})['then'](function(_0x47449f){logger[_0x100e('0xd')](_0x100e('0x18'));return _0x47449f[_0x100e('0x19')];});}function getUser(_0x161927,_0x545f51){if(intUtil[_0x100e('0x1a')](_0x545f51)){logger[_0x100e('0xd')](_0x100e('0x1b'),_0x545f51);return request({'uri':util['format'](_0x100e('0x1c'),_0x161927[_0x100e('0x10')]),'qs':{'query':util[_0x100e('0x1d')](_0x100e('0x1e'),_0x545f51)}})[_0x100e('0x1f')](function(_0x421c7e){if(_0x421c7e['count']){logger[_0x100e('0xd')]('Agent\x20found!');return _['find'](_0x421c7e['results'],{'email':_0x545f51,'role':_0x100e('0x20')});}else{logger[_0x100e('0xd')](_0x100e('0x21'));return request({'uri':util['format'](_0x100e('0x22'),_0x161927[_0x100e('0x10')])})[_0x100e('0x1f')](function(_0x18de3f){logger[_0x100e('0xd')](_0x100e('0x23'));return _0x18de3f[_0x100e('0x24')];});}});}else{logger[_0x100e('0xd')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x100e('0x1d')](_0x100e('0x22'),_0x161927['remoteUri'])})[_0x100e('0x1f')](function(_0x557e39){logger[_0x100e('0xd')]('Admin\x20account\x20selected.');return _0x557e39[_0x100e('0x24')];});}}function getEndUser(_0x1224cc,_0x18c404,_0x1362b0){logger[_0x100e('0xd')](_0x100e('0x25'),_0x1362b0);return request({'uri':util[_0x100e('0x1d')](_0x100e('0x1c'),_0x1224cc['remoteUri']),'qs':{'query':util[_0x100e('0x1d')]('type:user\x20role:end-user\x20phone:%s',_0x1362b0)}})[_0x100e('0x1f')](function(_0x2f1ca1){var _0xd598f9;if(_0x2f1ca1[_0x100e('0x26')]['length']){_0x2f1ca1['results']=_[_0x100e('0x27')](_0x2f1ca1[_0x100e('0x26')],{'suspended':![],'role':_0x100e('0x28')});if(_0x2f1ca1['results']['length']){_0xd598f9=_[_0x100e('0x29')](_0x2f1ca1[_0x100e('0x26')]);}}if(_0xd598f9){logger['info']('Enduser\x20found!');return _0xd598f9;}else{logger[_0x100e('0xd')](_0x100e('0x2a'));return request({'uri':util[_0x100e('0x1d')]('%s/users.json',_0x1224cc[_0x100e('0x10')]),'method':'POST','body':{'user':{'role':_0x100e('0x28'),'name':util[_0x100e('0x1d')]('Caller\x20-\x20%s',_0x18c404||_0x1362b0),'phone':_0x1362b0}}})[_0x100e('0x1f')](function(_0x1c08e4){logger[_0x100e('0xd')](_0x100e('0x2b'));return _0x1c08e4[_0x100e('0x24')];});}});}function getAuth(_0x14148d){var _0x543aa0;if(_0x14148d[_0x100e('0x2c')]==='password'){_0x543aa0=util[_0x100e('0x1d')](_0x100e('0x2d'),_0x14148d[_0x100e('0x2e')],_0x14148d[_0x100e('0x2f')]);}else if(_0x14148d[_0x100e('0x2c')]===_0x100e('0x30')){_0x543aa0=util[_0x100e('0x1d')](_0x100e('0x31'),_0x14148d[_0x100e('0x2e')],_0x14148d[_0x100e('0x30')]);}return util['format'](_0x100e('0x32'),new Buffer(_0x543aa0)[_0x100e('0x33')]('base64'));}function request(_0x128310){logger['debug'](_0x100e('0x34'),JSON[_0x100e('0x35')](_0x128310));return rp(_[_0x100e('0x9')](_0x128310,{'method':_0x100e('0x36'),'headers':headers,'json':!![]}));}function getTags(_0x31d0d2,_0x45d6e3){var _0x17017c=[];if(_0x31d0d2&&_0x31d0d2['length']>0x0){_0x17017c=_['map'](_0x31d0d2,_0x45d6e3);}return _0x17017c;}function getCustomFields(_0x19f652,_0x2008e5){var _0x246f7b=[];var _0x5216d7={'custom_fields':[]};if(_0x19f652[_0x100e('0x37')]>0x0){_[_0x100e('0x38')](_0x19f652,function(_0x24d518){if(_0x24d518['type']===_0x100e('0x39')&&_0x24d518[_0x100e('0x3a')]&&!_0x24d518['customField']){_0x5216d7[_0x24d518[_0x100e('0x3a')]['toLowerCase']()]=_0x24d518[_0x100e('0x3b')][_0x100e('0x33')]();}else if(_0x24d518[_0x100e('0x3c')]===_0x100e('0x39')&&_0x24d518[_0x100e('0x3d')]&&_0x24d518[_0x100e('0x3e')]){_0x5216d7[_0x100e('0x3f')][_0x100e('0x40')]({'id':_0x24d518[_0x100e('0x3d')],'value':_0x24d518[_0x100e('0x3b')]['toString']()});}else if(_0x24d518['type']===_0x100e('0x41')&&_0x24d518[_0x100e('0x42')]&&_0x24d518['idField']&&_0x24d518['customField']){_0x2008e5[_0x24d518[_0x100e('0x42')]]&&_0x5216d7[_0x100e('0x3f')]['push']({'id':_0x24d518['idField'],'value':_0x2008e5[_0x24d518['variableName']]['toString']()});}else if(_0x24d518[_0x100e('0x3c')]==='customVariable'&&_0x24d518['Variable']&&_0x24d518[_0x100e('0x43')][_0x100e('0x14')]&&_0x24d518[_0x100e('0x3d')]&&_0x24d518[_0x100e('0x3e')]){_0x2008e5[_0x24d518['Variable'][_0x100e('0x14')][_0x100e('0x44')]()]&&_0x5216d7['custom_fields']['push']({'id':_0x24d518[_0x100e('0x3d')],'value':_0x2008e5[_0x24d518[_0x100e('0x43')][_0x100e('0x14')]['toLowerCase']()][_0x100e('0x33')]()});}});}return _0x5216d7;}exports[_0x100e('0x45')]=function(_0x5a8921,_0x1d1174,_0x1958de,_0x2ab014,_0x5783fd,_0x15a763){var _0x48ed9d,_0x33d839;_0x15a763[_0x100e('0x10')]=intUtil['stripTrailingSlash'](_0x15a763[_0x100e('0x10')]);_0x15a763[_0x100e('0x46')]=intUtil['stripTrailingSlash'](_0x15a763['serverUrl']);if(_0x5783fd&&_0x5783fd[_0x100e('0x47')]){logger[_0x100e('0xd')](_0x100e('0x48'),_0x100e('0x49'));_0x1d1174[_0x100e('0x4a')]=util[_0x100e('0x1d')](_0x100e('0x4b'),_0x15a763[_0x100e('0x46')],_0x1d1174[_0x100e('0x4c')],md5(_0x1d1174['uniqueid']));}else{_0x1d1174[_0x100e('0x4a')]='';}headers[_0x100e('0x4d')]=getAuth(_0x15a763);return getUser(_0x15a763,_0x2ab014[_0x100e('0x4e')])[_0x100e('0x1f')](function(_0x5a829f){_0x48ed9d=_0x5a829f;logger[_0x100e('0xd')]('The\x20User\x20ID\x20is:',_0x48ed9d['id']);return getEndUser(_0x15a763,_0x1d1174[_0x100e('0x4f')],_0x1d1174[_0x100e('0x50')]);})['then'](function(_0x2ecd04){_0x33d839=_0x2ecd04;logger['info'](_0x100e('0x51'),_0x33d839['id']);return getTicket(_0x15a763,_0x48ed9d,_0x33d839,_0x1958de,_0x1d1174);})[_0x100e('0x1f')](function(_0x463730){if(_0x463730){logger[_0x100e('0xd')](_0x100e('0x52'),_0x463730['id']);switch(_0x15a763[_0x100e('0x3c')]){case'integrationTab':logger[_0x100e('0xd')]('[QUEUE]',_0x100e('0x53'));return request({'uri':util[_0x100e('0x1d')](_0x100e('0x54'),_0x15a763[_0x100e('0x10')],_0x48ed9d['id'],_0x463730['id']),'method':'POST'});case'newTab':logger[_0x100e('0xd')](_0x100e('0x48'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x100e('0x1d')](_0x100e('0x55'),_0x2ab014[_0x100e('0x14')]),_0x100e('0x56'),{'uri':util[_0x100e('0x1d')]('%s/agent/tickets/%s',_0x15a763['remoteUri']['replace'](_0x100e('0x57'),''),_0x463730['id'])});break;default:logger[_0x100e('0x58')](_0x100e('0x48'),_0x100e('0x59'));}}})[_0x100e('0x5a')](function(_0x383b10){logger['error'](_0x100e('0x5b'),util[_0x100e('0x5c')](_0x383b10,{'showHidden':!![],'depth':null}));});};exports[_0x100e('0x5d')]=function(_0x9d689e,_0x13cd79,_0x16241e,_0x4d6dea,_0x322654,_0xde9a21,_0x2f42da){var _0x3232b5,_0x22a7e8;_0xde9a21[_0x100e('0x10')]=intUtil['stripTrailingSlash'](_0xde9a21[_0x100e('0x10')]);_0xde9a21[_0x100e('0x46')]=intUtil[_0x100e('0x5e')](_0xde9a21[_0x100e('0x46')]);if(_0x2f42da&&_0x2f42da[_0x100e('0x5f')]&&_0x2f42da[_0x100e('0x5f')]!==_0x100e('0x60')){logger[_0x100e('0xd')]('[OUTBOUND]','Recording\x20is\x20enabled!');_0x13cd79[_0x100e('0x4a')]=util[_0x100e('0x1d')](_0x100e('0x4b'),_0xde9a21[_0x100e('0x46')],_0x13cd79[_0x100e('0x4c')],md5(_0x13cd79[_0x100e('0x4c')]));}headers[_0x100e('0x4d')]=getAuth(_0xde9a21);return getUser(_0xde9a21,_0x4d6dea[_0x100e('0x4e')])[_0x100e('0x1f')](function(_0x43336b){_0x3232b5=_0x43336b;logger[_0x100e('0xd')](_0x100e('0x61'),_0x3232b5['id']);return getEndUser(_0xde9a21,_0x13cd79[_0x100e('0x62')],_0x13cd79[_0x100e('0x63')]);})['then'](function(_0x8e69a8){_0x22a7e8=_0x8e69a8;logger[_0x100e('0xd')](_0x100e('0x51'),_0x22a7e8['id']);return getTicket(_0xde9a21,_0x3232b5,_0x22a7e8,_0x16241e,_0x13cd79);})[_0x100e('0x1f')](function(_0x4f353c){if(_0x4f353c){logger[_0x100e('0xd')](_0x100e('0x52'),_0x4f353c['id']);switch(_0xde9a21[_0x100e('0x3c')]){case _0x100e('0x64'):logger[_0x100e('0xd')](_0x100e('0x65'),_0x100e('0x53'));return request({'uri':util[_0x100e('0x1d')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0xde9a21[_0x100e('0x10')],_0x3232b5['id'],_0x4f353c['id']),'method':'POST'});case _0x100e('0x66'):logger[_0x100e('0xd')]('[OUTBOUND]',_0x100e('0x67'));emit(util[_0x100e('0x1d')]('user:%s',_0x4d6dea[_0x100e('0x14')]),_0x100e('0x56'),{'uri':util['format'](_0x100e('0x68'),_0xde9a21['remoteUri'][_0x100e('0x69')](_0x100e('0x57'),''),_0x4f353c['id'])});break;default:logger[_0x100e('0x58')](_0x100e('0x65'),_0x100e('0x59'));}}})[_0x100e('0x5a')](function(_0x72e268){logger[_0x100e('0x58')](_0x100e('0x6a'),util[_0x100e('0x5c')](_0x72e268,{'showHidden':!![],'depth':null}));});};exports['unmanaged']=function(_0x151c12,_0x3722f1,_0x4729b5,_0x285b8a,_0x1db98e,_0x4f3697){var _0x5a17e1,_0x48c6a5;_0x4f3697[_0x100e('0x10')]=intUtil[_0x100e('0x5e')](_0x4f3697[_0x100e('0x10')]);_0x4f3697[_0x100e('0x46')]=intUtil[_0x100e('0x5e')](_0x4f3697[_0x100e('0x46')]);if(_0x1db98e&&_0x1db98e['monitor_format']){logger['info']('['+_0x3722f1[_0x100e('0x6b')]['toUpperCase']()+']','Recording\x20is\x20enabled!');_0x3722f1[_0x100e('0x4a')]=util[_0x100e('0x1d')](_0x100e('0x4b'),_0x4f3697[_0x100e('0x46')],_0x3722f1[_0x100e('0x4c')],md5(_0x3722f1[_0x100e('0x4c')]));}else{_0x3722f1[_0x100e('0x4a')]='';}headers[_0x100e('0x4d')]=getAuth(_0x4f3697);return getUser(_0x4f3697)[_0x100e('0x1f')](function(_0x40d32c){_0x5a17e1=_0x40d32c;logger[_0x100e('0xd')](_0x100e('0x61'),_0x5a17e1['id']);return getEndUser(_0x4f3697,_0x3722f1[_0x100e('0x4f')],_0x3722f1[_0x100e('0x50')]);})['then'](function(_0x32d79e){_0x48c6a5=_0x32d79e;logger[_0x100e('0xd')](_0x100e('0x51'),_0x48c6a5['id']);return getTicket(_0x4f3697,_0x5a17e1,_0x48c6a5,_0x4729b5,_0x3722f1);})['then'](function(_0x1e5bc5){if(_0x1e5bc5){logger[_0x100e('0xd')]('The\x20Ticket\x20ID\x20is:',_0x1e5bc5['id']);}})[_0x100e('0x5a')](function(_0x2193db){logger[_0x100e('0x58')]('['+_0x3722f1[_0x100e('0x6b')][_0x100e('0x6c')]()+']'+_0x100e('0x6d'),util['inspect'](_0x2193db,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0xc4a2=['password','token','%s/token:%s','username','Basic\x20%s','toString','debug','[HTTP]','defaults','GET','map','forEach','includes','string','picklist','type','customField','nameField','toLowerCase','content','idField','custom_fields','variable','variableName','push','customVariable','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','replace','/api/v2','Zendesk\x20account\x20type\x20not\x20recognized','error','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','recordingFormat','none','[OUTBOUND]','destcalleridname','%s/agent/tickets/%s','catch','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','ioredis','./util','../../../../config/environment','../../../../config/logger','redis','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','POST','Tags','name','getString','Subjects','Descriptions','Fields','then','Ticket\x20created!','Getting\x20agent\x20with\x20email','%s/search.json','count','Agent\x20found!','find','results','%s/users/me.json','remoteUri','Admin\x20account\x20selected.','user','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','length','filter','first','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','authType'];(function(_0x55fc1b,_0x16d022){var _0x26257d=function(_0x5b7a91){while(--_0x5b7a91){_0x55fc1b['push'](_0x55fc1b['shift']());}};_0x26257d(++_0x16d022);}(_0xc4a2,0x1f3));var _0x2c4a=function(_0x25762b,_0x506ade){_0x25762b=_0x25762b-0x0;var _0x3f1cf4=_0xc4a2[_0x25762b];return _0x3f1cf4;};'use strict';var _=require(_0x2c4a('0x0'));var rp=require(_0x2c4a('0x1'));var md5=require(_0x2c4a('0x2'));var util=require('util');var Redis=require(_0x2c4a('0x3'));var intUtil=require(_0x2c4a('0x4'));var config=require(_0x2c4a('0x5'));var logger=require(_0x2c4a('0x6'))('zendesk');config['redis']=_['defaults'](config[_0x2c4a('0x7')],{'host':'localhost','port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x2c4a('0x7')]));function emit(_0x10e852,_0x572392,_0x36f669){io['to'](_0x10e852)['emit'](_0x572392,_0x36f669);}var headers={'Content-Type':_0x2c4a('0x8'),'Accept':_0x2c4a('0x8')};function getTicket(_0x5f1eac,_0xa89fa2,_0x401316,_0x3df274,_0x55eb68){logger[_0x2c4a('0x9')](_0x2c4a('0xa'));return request({'uri':util[_0x2c4a('0xb')](_0x2c4a('0xc'),_0x5f1eac['remoteUri']),'method':_0x2c4a('0xd'),'body':{'ticket':_['merge']({'requester_id':_0x401316['id'],'submitter_id':_0xa89fa2?_0xa89fa2['id']:undefined,'assignee_id':_0xa89fa2?_0xa89fa2['id']:undefined,'tags':getTags(_0x3df274[_0x2c4a('0xe')],_0x2c4a('0xf')),'subject':intUtil[_0x2c4a('0x10')](_0x3df274[_0x2c4a('0x11')],_0x55eb68,'\x20'),'description':intUtil['getString'](_0x3df274['Descriptions'],_0x55eb68,'\x0a'),'comment':{'public':![],'body':intUtil[_0x2c4a('0x10')](_0x3df274[_0x2c4a('0x12')],_0x55eb68,'\x0a')}},getCustomFields(_0x3df274[_0x2c4a('0x13')],_0x55eb68))}})[_0x2c4a('0x14')](function(_0x1faf49){logger[_0x2c4a('0x9')](_0x2c4a('0x15'));return _0x1faf49['ticket'];});}function getUser(_0x26ed2c,_0x5d52a0){if(intUtil['validateEmail'](_0x5d52a0)){logger[_0x2c4a('0x9')](_0x2c4a('0x16'),_0x5d52a0);return request({'uri':util[_0x2c4a('0xb')](_0x2c4a('0x17'),_0x26ed2c['remoteUri']),'qs':{'query':util[_0x2c4a('0xb')]('type:user\x20role:agent\x20email:%s',_0x5d52a0)}})[_0x2c4a('0x14')](function(_0xcedc2f){if(_0xcedc2f[_0x2c4a('0x18')]){logger[_0x2c4a('0x9')](_0x2c4a('0x19'));return _[_0x2c4a('0x1a')](_0xcedc2f[_0x2c4a('0x1b')],{'email':_0x5d52a0,'role':'agent'});}else{logger[_0x2c4a('0x9')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x2c4a('0xb')](_0x2c4a('0x1c'),_0x26ed2c[_0x2c4a('0x1d')])})[_0x2c4a('0x14')](function(_0x5b8408){logger['info'](_0x2c4a('0x1e'));return _0x5b8408[_0x2c4a('0x1f')];});}});}else{logger['info'](_0x2c4a('0x20'));return request({'uri':util[_0x2c4a('0xb')](_0x2c4a('0x1c'),_0x26ed2c[_0x2c4a('0x1d')])})[_0x2c4a('0x14')](function(_0xfcd1e3){logger[_0x2c4a('0x9')](_0x2c4a('0x1e'));return _0xfcd1e3[_0x2c4a('0x1f')];});}}function getEndUser(_0x376385,_0x455590,_0x5d4cf5){logger[_0x2c4a('0x9')](_0x2c4a('0x21'),_0x5d4cf5);return request({'uri':util['format'](_0x2c4a('0x17'),_0x376385[_0x2c4a('0x1d')]),'qs':{'query':util['format'](_0x2c4a('0x22'),_0x5d4cf5)}})[_0x2c4a('0x14')](function(_0xedac82){var _0x111c11;if(_0xedac82[_0x2c4a('0x1b')][_0x2c4a('0x23')]){_0xedac82[_0x2c4a('0x1b')]=_[_0x2c4a('0x24')](_0xedac82['results'],{'suspended':![],'role':'end-user'});if(_0xedac82[_0x2c4a('0x1b')]['length']){_0x111c11=_[_0x2c4a('0x25')](_0xedac82[_0x2c4a('0x1b')]);}}if(_0x111c11){logger[_0x2c4a('0x9')]('Enduser\x20found!');return _0x111c11;}else{logger[_0x2c4a('0x9')](_0x2c4a('0x26'));return request({'uri':util[_0x2c4a('0xb')]('%s/users.json',_0x376385[_0x2c4a('0x1d')]),'method':'POST','body':{'user':{'role':'end-user','name':util[_0x2c4a('0xb')]('Caller\x20-\x20%s',_0x455590||_0x5d4cf5),'phone':_0x5d4cf5}}})[_0x2c4a('0x14')](function(_0x44a17d){logger[_0x2c4a('0x9')](_0x2c4a('0x27'));return _0x44a17d['user'];});}});}function getAuth(_0x4ef714){var _0x1bd581;if(_0x4ef714[_0x2c4a('0x28')]===_0x2c4a('0x29')){_0x1bd581=util['format']('%s:%s',_0x4ef714['username'],_0x4ef714[_0x2c4a('0x29')]);}else if(_0x4ef714[_0x2c4a('0x28')]===_0x2c4a('0x2a')){_0x1bd581=util[_0x2c4a('0xb')](_0x2c4a('0x2b'),_0x4ef714[_0x2c4a('0x2c')],_0x4ef714['token']);}return util[_0x2c4a('0xb')](_0x2c4a('0x2d'),new Buffer(_0x1bd581)[_0x2c4a('0x2e')]('base64'));}function request(_0x53f154){logger[_0x2c4a('0x2f')](_0x2c4a('0x30'),JSON['stringify'](_0x53f154));return rp(_[_0x2c4a('0x31')](_0x53f154,{'method':_0x2c4a('0x32'),'headers':headers,'json':!![]}));}function getTags(_0x2b930a,_0x48f810){var _0x2298b0=[];if(_0x2b930a&&_0x2b930a[_0x2c4a('0x23')]>0x0){_0x2298b0=_[_0x2c4a('0x33')](_0x2b930a,_0x48f810);}return _0x2298b0;}function getCustomFields(_0x50c8da,_0xe4288c){var _0x27001d=[];var _0x55029c={'custom_fields':[]};if(_0x50c8da[_0x2c4a('0x23')]>0x0){_[_0x2c4a('0x34')](_0x50c8da,function(_0x4ced6f){if(_[_0x2c4a('0x35')]([_0x2c4a('0x36'),_0x2c4a('0x37')],_0x4ced6f[_0x2c4a('0x38')])&&_0x4ced6f['nameField']&&!_0x4ced6f[_0x2c4a('0x39')]){_0x55029c[_0x4ced6f[_0x2c4a('0x3a')][_0x2c4a('0x3b')]()]=_0x4ced6f[_0x2c4a('0x3c')][_0x2c4a('0x2e')]();}else if(_[_0x2c4a('0x35')]([_0x2c4a('0x36'),_0x2c4a('0x37')],_0x4ced6f[_0x2c4a('0x38')])&&_0x4ced6f[_0x2c4a('0x3d')]&&_0x4ced6f[_0x2c4a('0x39')]){_0x55029c[_0x2c4a('0x3e')]['push']({'id':_0x4ced6f[_0x2c4a('0x3d')],'value':_0x4ced6f['content'][_0x2c4a('0x2e')]()});}else if(_0x4ced6f['type']===_0x2c4a('0x3f')&&_0x4ced6f[_0x2c4a('0x40')]&&_0x4ced6f[_0x2c4a('0x3d')]&&_0x4ced6f['customField']){_0xe4288c[_0x4ced6f['variableName']]&&_0x55029c[_0x2c4a('0x3e')][_0x2c4a('0x41')]({'id':_0x4ced6f[_0x2c4a('0x3d')],'value':_0xe4288c[_0x4ced6f[_0x2c4a('0x40')]][_0x2c4a('0x2e')]()});}else if(_0x4ced6f['type']===_0x2c4a('0x42')&&_0x4ced6f[_0x2c4a('0x43')]&&_0x4ced6f[_0x2c4a('0x43')][_0x2c4a('0xf')]&&_0x4ced6f[_0x2c4a('0x3d')]&&_0x4ced6f['customField']){_0xe4288c[_0x4ced6f[_0x2c4a('0x43')][_0x2c4a('0xf')][_0x2c4a('0x3b')]()]&&_0x55029c[_0x2c4a('0x3e')][_0x2c4a('0x41')]({'id':_0x4ced6f[_0x2c4a('0x3d')],'value':_0xe4288c[_0x4ced6f[_0x2c4a('0x43')]['name'][_0x2c4a('0x3b')]()][_0x2c4a('0x2e')]()});}});}return _0x55029c;}exports[_0x2c4a('0x44')]=function(_0xfba356,_0x37c11a,_0x28e6e4,_0x5c8fa7,_0x15e46a,_0x17b0c2){var _0x3b22ce,_0x48c89f;_0x17b0c2[_0x2c4a('0x1d')]=intUtil[_0x2c4a('0x45')](_0x17b0c2[_0x2c4a('0x1d')]);_0x17b0c2[_0x2c4a('0x46')]=intUtil[_0x2c4a('0x45')](_0x17b0c2['serverUrl']);if(_0x15e46a&&_0x15e46a[_0x2c4a('0x47')]){logger[_0x2c4a('0x9')](_0x2c4a('0x48'),_0x2c4a('0x49'));_0x37c11a[_0x2c4a('0x4a')]=util[_0x2c4a('0xb')](_0x2c4a('0x4b'),_0x17b0c2[_0x2c4a('0x46')],_0x37c11a[_0x2c4a('0x4c')],md5(_0x37c11a[_0x2c4a('0x4c')]));}else{_0x37c11a['recordingURL']='';}headers[_0x2c4a('0x4d')]=getAuth(_0x17b0c2);return getUser(_0x17b0c2,_0x5c8fa7[_0x2c4a('0x4e')])['then'](function(_0x526a13){_0x3b22ce=_0x526a13;logger[_0x2c4a('0x9')](_0x2c4a('0x4f'),_0x3b22ce['id']);return getEndUser(_0x17b0c2,_0x37c11a['calleridname'],_0x37c11a[_0x2c4a('0x50')]);})[_0x2c4a('0x14')](function(_0x4ed827){_0x48c89f=_0x4ed827;logger[_0x2c4a('0x9')](_0x2c4a('0x51'),_0x48c89f['id']);return getTicket(_0x17b0c2,_0x3b22ce,_0x48c89f,_0x28e6e4,_0x37c11a);})[_0x2c4a('0x14')](function(_0x43b8ee){if(_0x43b8ee){logger['info'](_0x2c4a('0x52'),_0x43b8ee['id']);switch(_0x17b0c2[_0x2c4a('0x38')]){case _0x2c4a('0x53'):logger[_0x2c4a('0x9')](_0x2c4a('0x48'),_0x2c4a('0x54'));return request({'uri':util[_0x2c4a('0xb')](_0x2c4a('0x55'),_0x17b0c2[_0x2c4a('0x1d')],_0x3b22ce['id'],_0x43b8ee['id']),'method':_0x2c4a('0xd')});case _0x2c4a('0x56'):logger['info']('[QUEUE]',_0x2c4a('0x57'));emit(util['format'](_0x2c4a('0x58'),_0x5c8fa7[_0x2c4a('0xf')]),_0x2c4a('0x59'),{'uri':util[_0x2c4a('0xb')]('%s/agent/tickets/%s',_0x17b0c2[_0x2c4a('0x1d')][_0x2c4a('0x5a')](_0x2c4a('0x5b'),''),_0x43b8ee['id'])});break;default:logger['error'](_0x2c4a('0x48'),_0x2c4a('0x5c'));}}})['catch'](function(_0x574106){logger[_0x2c4a('0x5d')](_0x2c4a('0x5e'),util[_0x2c4a('0x5f')](_0x574106,{'showHidden':!![],'depth':null}));});};exports[_0x2c4a('0x60')]=function(_0x31589c,_0x492ac7,_0x3e525a,_0x1cef74,_0x3a7c91,_0x3359c4,_0x1be10f){var _0x448d9f,_0x31c2fa;_0x3359c4[_0x2c4a('0x1d')]=intUtil[_0x2c4a('0x45')](_0x3359c4[_0x2c4a('0x1d')]);_0x3359c4[_0x2c4a('0x46')]=intUtil['stripTrailingSlash'](_0x3359c4[_0x2c4a('0x46')]);if(_0x1be10f&&_0x1be10f[_0x2c4a('0x61')]&&_0x1be10f[_0x2c4a('0x61')]!==_0x2c4a('0x62')){logger['info'](_0x2c4a('0x63'),_0x2c4a('0x49'));_0x492ac7[_0x2c4a('0x4a')]=util[_0x2c4a('0xb')](_0x2c4a('0x4b'),_0x3359c4[_0x2c4a('0x46')],_0x492ac7[_0x2c4a('0x4c')],md5(_0x492ac7[_0x2c4a('0x4c')]));}headers[_0x2c4a('0x4d')]=getAuth(_0x3359c4);return getUser(_0x3359c4,_0x1cef74[_0x2c4a('0x4e')])['then'](function(_0x16c7a5){_0x448d9f=_0x16c7a5;logger['info'](_0x2c4a('0x4f'),_0x448d9f['id']);return getEndUser(_0x3359c4,_0x492ac7[_0x2c4a('0x64')],_0x492ac7['destcalleridnum']);})[_0x2c4a('0x14')](function(_0x606c9f){_0x31c2fa=_0x606c9f;logger[_0x2c4a('0x9')](_0x2c4a('0x51'),_0x31c2fa['id']);return getTicket(_0x3359c4,_0x448d9f,_0x31c2fa,_0x3e525a,_0x492ac7);})[_0x2c4a('0x14')](function(_0x2fec02){if(_0x2fec02){logger[_0x2c4a('0x9')]('The\x20Ticket\x20ID\x20is:',_0x2fec02['id']);switch(_0x3359c4[_0x2c4a('0x38')]){case _0x2c4a('0x53'):logger[_0x2c4a('0x9')](_0x2c4a('0x63'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util['format'](_0x2c4a('0x55'),_0x3359c4[_0x2c4a('0x1d')],_0x448d9f['id'],_0x2fec02['id']),'method':_0x2c4a('0xd')});case _0x2c4a('0x56'):logger['info'](_0x2c4a('0x63'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x2c4a('0xb')](_0x2c4a('0x58'),_0x1cef74[_0x2c4a('0xf')]),'trigger:browser:url',{'uri':util['format'](_0x2c4a('0x65'),_0x3359c4[_0x2c4a('0x1d')][_0x2c4a('0x5a')](_0x2c4a('0x5b'),''),_0x2fec02['id'])});break;default:logger[_0x2c4a('0x5d')]('[OUTBOUND]',_0x2c4a('0x5c'));}}})[_0x2c4a('0x66')](function(_0x2b1388){logger[_0x2c4a('0x5d')](_0x2c4a('0x67'),util[_0x2c4a('0x5f')](_0x2b1388,{'showHidden':!![],'depth':null}));});};exports[_0x2c4a('0x68')]=function(_0x57dae0,_0x2cff67,_0x5b0a1b,_0x261aa1,_0xd723b7,_0x18add1){var _0x2b64cf,_0xee805f;_0x18add1['remoteUri']=intUtil[_0x2c4a('0x45')](_0x18add1['remoteUri']);_0x18add1[_0x2c4a('0x46')]=intUtil[_0x2c4a('0x45')](_0x18add1['serverUrl']);if(_0xd723b7&&_0xd723b7[_0x2c4a('0x47')]){logger['info']('['+_0x2cff67[_0x2c4a('0x69')][_0x2c4a('0x6a')]()+']',_0x2c4a('0x49'));_0x2cff67['recordingURL']=util['format'](_0x2c4a('0x4b'),_0x18add1[_0x2c4a('0x46')],_0x2cff67[_0x2c4a('0x4c')],md5(_0x2cff67[_0x2c4a('0x4c')]));}else{_0x2cff67['recordingURL']='';}headers['Authorization']=getAuth(_0x18add1);return getUser(_0x18add1)[_0x2c4a('0x14')](function(_0x2e9f8c){_0x2b64cf=_0x2e9f8c;logger['info'](_0x2c4a('0x4f'),_0x2b64cf['id']);return getEndUser(_0x18add1,_0x2cff67['calleridname'],_0x2cff67[_0x2c4a('0x50')]);})[_0x2c4a('0x14')](function(_0x2ff87e){_0xee805f=_0x2ff87e;logger[_0x2c4a('0x9')](_0x2c4a('0x51'),_0xee805f['id']);return getTicket(_0x18add1,_0x2b64cf,_0xee805f,_0x5b0a1b,_0x2cff67);})[_0x2c4a('0x14')](function(_0xa35b3d){if(_0xa35b3d){logger[_0x2c4a('0x9')](_0x2c4a('0x52'),_0xa35b3d['id']);}})[_0x2c4a('0x66')](function(_0x134f04){logger['error']('['+_0x2cff67[_0x2c4a('0x69')][_0x2c4a('0x6a')]()+']'+_0x2c4a('0x6b'),util[_0x2c4a('0x5f')](_0x134f04,{'showHidden':!![],'depth':null}));});};
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