// * treaties. The SOFTWARE PRODUCT is licensed, not sold. *
// * *
// *************************************************************************
-var _0xa899=['authType','%s/token:%s','token','Basic\x20%s','toString','base64','[HTTP]','stringify','GET','map','forEach','includes','string','type','nameField','toLowerCase','content','idField','customField','push','variable','variableName','custom_fields','customVariable','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','uniqueid','email','The\x20Enduser\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','user:%s','trigger:browser:url','%s/agent/tickets/%s','replace','/api/v2','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','recordingFormat','none','[OUTBOUND]','destcalleridname','The\x20Ticket\x20ID\x20is:','%s/channels/voice/agents/%d/tickets/%d/display.json','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','lastevent','toUpperCase','Authorization','The\x20User\x20ID\x20is:','calleridnum','\x20Error\x20running\x20Zendesk\x20integration','md5','ioredis','./util','../../../../config/logger','zendesk','defaults','redis','socket.io-emitter','application/json','info','Creating\x20new\x20ticket...','%s/tickets.json','remoteUri','POST','merge','Tags','name','getString','Descriptions','Ticket\x20created!','ticket','Getting\x20agent\x20with\x20email','format','type:user\x20role:agent\x20email:%s','then','Agent\x20found!','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','%s/search.json','type:user\x20role:end-user\x20phone:%s','results','length','filter','end-user','first','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Caller\x20-\x20%s','Enduser\x20created.','%s:%s','username'];(function(_0x51be90,_0x16fca8){var _0x521fe1=function(_0x2f1d09){while(--_0x2f1d09){_0x51be90['push'](_0x51be90['shift']());}};_0x521fe1(++_0x16fca8);}(_0xa899,0x10f));var _0x9a89=function(_0x2ff762,_0x342c0b){_0x2ff762=_0x2ff762-0x0;var _0x158b02=_0xa899[_0x2ff762];return _0x158b02;};'use strict';var _=require('lodash');var rp=require('request-promise');var md5=require(_0x9a89('0x0'));var util=require('util');var Redis=require(_0x9a89('0x1'));var intUtil=require(_0x9a89('0x2'));var config=require('../../../../config/environment');var logger=require(_0x9a89('0x3'))(_0x9a89('0x4'));config['redis']=_[_0x9a89('0x5')](config[_0x9a89('0x6')],{'host':'localhost','port':0x18eb});var io=require(_0x9a89('0x7'))(new Redis(config['redis']));function emit(_0x1d4af7,_0x2ba94f,_0x2fc5e0){io['to'](_0x1d4af7)['emit'](_0x2ba94f,_0x2fc5e0);}var headers={'Content-Type':'application/json','Accept':_0x9a89('0x8')};function getTicket(_0x12fc4d,_0x4e4a27,_0xd2fce5,_0x51454d,_0x5e7236){logger[_0x9a89('0x9')](_0x9a89('0xa'));return request({'uri':util['format'](_0x9a89('0xb'),_0x12fc4d[_0x9a89('0xc')]),'method':_0x9a89('0xd'),'body':{'ticket':_[_0x9a89('0xe')]({'requester_id':_0xd2fce5['id'],'submitter_id':_0x4e4a27?_0x4e4a27['id']:undefined,'assignee_id':_0x4e4a27?_0x4e4a27['id']:undefined,'tags':getTags(_0x51454d[_0x9a89('0xf')],_0x9a89('0x10')),'subject':intUtil[_0x9a89('0x11')](_0x51454d['Subjects'],_0x5e7236,'\x20'),'description':intUtil[_0x9a89('0x11')](_0x51454d[_0x9a89('0x12')],_0x5e7236,'\x0a'),'comment':{'public':![],'body':intUtil[_0x9a89('0x11')](_0x51454d[_0x9a89('0x12')],_0x5e7236,'\x0a')}},getCustomFields(_0x51454d['Fields'],_0x5e7236))}})['then'](function(_0x4f9cb5){logger[_0x9a89('0x9')](_0x9a89('0x13'));return _0x4f9cb5[_0x9a89('0x14')];});}function getUser(_0x43c3c3,_0xa3eaf8){if(intUtil['validateEmail'](_0xa3eaf8)){logger['info'](_0x9a89('0x15'),_0xa3eaf8);return request({'uri':util[_0x9a89('0x16')]('%s/search.json',_0x43c3c3[_0x9a89('0xc')]),'qs':{'query':util[_0x9a89('0x16')](_0x9a89('0x17'),_0xa3eaf8)}})[_0x9a89('0x18')](function(_0x2a093b){if(_0x2a093b['count']){logger[_0x9a89('0x9')](_0x9a89('0x19'));return _['find'](_0x2a093b['results'],{'email':_0xa3eaf8,'role':_0x9a89('0x1a')});}else{logger[_0x9a89('0x9')](_0x9a89('0x1b'));return request({'uri':util['format'](_0x9a89('0x1c'),_0x43c3c3[_0x9a89('0xc')])})[_0x9a89('0x18')](function(_0x348c39){logger['info'](_0x9a89('0x1d'));return _0x348c39[_0x9a89('0x1e')];});}});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x9a89('0x16')](_0x9a89('0x1c'),_0x43c3c3[_0x9a89('0xc')])})[_0x9a89('0x18')](function(_0x6572b9){logger[_0x9a89('0x9')](_0x9a89('0x1d'));return _0x6572b9['user'];});}}function getEndUser(_0x4ce025,_0xc858f0,_0x4b1f02){logger[_0x9a89('0x9')](_0x9a89('0x1f'),_0x4b1f02);return request({'uri':util[_0x9a89('0x16')](_0x9a89('0x20'),_0x4ce025[_0x9a89('0xc')]),'qs':{'query':util['format'](_0x9a89('0x21'),_0x4b1f02)}})[_0x9a89('0x18')](function(_0x2fef8f){var _0x2a0665;if(_0x2fef8f[_0x9a89('0x22')][_0x9a89('0x23')]){_0x2fef8f[_0x9a89('0x22')]=_[_0x9a89('0x24')](_0x2fef8f[_0x9a89('0x22')],{'suspended':![],'role':_0x9a89('0x25')});if(_0x2fef8f[_0x9a89('0x22')]['length']){_0x2a0665=_[_0x9a89('0x26')](_0x2fef8f[_0x9a89('0x22')]);}}if(_0x2a0665){logger[_0x9a89('0x9')]('Enduser\x20found!');return _0x2a0665;}else{logger['info'](_0x9a89('0x27'));return request({'uri':util[_0x9a89('0x16')]('%s/users.json',_0x4ce025[_0x9a89('0xc')]),'method':_0x9a89('0xd'),'body':{'user':{'role':_0x9a89('0x25'),'name':util['format'](_0x9a89('0x28'),_0xc858f0||_0x4b1f02),'phone':_0x4b1f02}}})[_0x9a89('0x18')](function(_0x36d1d2){logger['info'](_0x9a89('0x29'));return _0x36d1d2['user'];});}});}function getAuth(_0x45fed1){var _0x32fa35;if(_0x45fed1['authType']==='password'){_0x32fa35=util['format'](_0x9a89('0x2a'),_0x45fed1[_0x9a89('0x2b')],_0x45fed1['password']);}else if(_0x45fed1[_0x9a89('0x2c')]==='token'){_0x32fa35=util[_0x9a89('0x16')](_0x9a89('0x2d'),_0x45fed1[_0x9a89('0x2b')],_0x45fed1[_0x9a89('0x2e')]);}return util[_0x9a89('0x16')](_0x9a89('0x2f'),new Buffer(_0x32fa35)[_0x9a89('0x30')](_0x9a89('0x31')));}function request(_0x4d1242){logger['debug'](_0x9a89('0x32'),JSON[_0x9a89('0x33')](_0x4d1242));return rp(_['defaults'](_0x4d1242,{'method':_0x9a89('0x34'),'headers':headers,'json':!![]}));}function getTags(_0x108b69,_0x3f1b49){var _0xf8ffc8=[];if(_0x108b69&&_0x108b69[_0x9a89('0x23')]>0x0){_0xf8ffc8=_[_0x9a89('0x35')](_0x108b69,_0x3f1b49);}return _0xf8ffc8;}function getCustomFields(_0x722d08,_0x2ecce9){var _0x2447f0=[];var _0x3d3300={'custom_fields':[]};if(_0x722d08[_0x9a89('0x23')]>0x0){_[_0x9a89('0x36')](_0x722d08,function(_0x3b4095){if(_[_0x9a89('0x37')]([_0x9a89('0x38'),'picklist'],_0x3b4095[_0x9a89('0x39')])&&_0x3b4095[_0x9a89('0x3a')]&&!_0x3b4095['customField']){_0x3d3300[_0x3b4095[_0x9a89('0x3a')][_0x9a89('0x3b')]()]=_0x3b4095[_0x9a89('0x3c')]['toString']();}else if(_[_0x9a89('0x37')](['string','picklist'],_0x3b4095[_0x9a89('0x39')])&&_0x3b4095[_0x9a89('0x3d')]&&_0x3b4095[_0x9a89('0x3e')]){_0x3d3300['custom_fields'][_0x9a89('0x3f')]({'id':_0x3b4095[_0x9a89('0x3d')],'value':_0x3b4095[_0x9a89('0x3c')][_0x9a89('0x30')]()});}else if(_0x3b4095[_0x9a89('0x39')]===_0x9a89('0x40')&&_0x3b4095['variableName']&&_0x3b4095[_0x9a89('0x3d')]&&_0x3b4095[_0x9a89('0x3e')]){_0x2ecce9[_0x3b4095[_0x9a89('0x41')]]&&_0x3d3300[_0x9a89('0x42')][_0x9a89('0x3f')]({'id':_0x3b4095['idField'],'value':_0x2ecce9[_0x3b4095[_0x9a89('0x41')]][_0x9a89('0x30')]()});}else if(_0x3b4095[_0x9a89('0x39')]===_0x9a89('0x43')&&_0x3b4095[_0x9a89('0x44')]&&_0x3b4095[_0x9a89('0x44')]['name']&&_0x3b4095[_0x9a89('0x3d')]&&_0x3b4095[_0x9a89('0x3e')]){_0x2ecce9[_0x3b4095[_0x9a89('0x44')]['name']['toLowerCase']()]&&_0x3d3300['custom_fields'][_0x9a89('0x3f')]({'id':_0x3b4095['idField'],'value':_0x2ecce9[_0x3b4095['Variable'][_0x9a89('0x10')][_0x9a89('0x3b')]()][_0x9a89('0x30')]()});}});}return _0x3d3300;}exports[_0x9a89('0x45')]=function(_0x3ed143,_0x5d8916,_0x2779f3,_0x524fa3,_0x411996,_0x117122){var _0x4e99a5,_0x20de14;_0x117122[_0x9a89('0xc')]=intUtil[_0x9a89('0x46')](_0x117122[_0x9a89('0xc')]);_0x117122[_0x9a89('0x47')]=intUtil[_0x9a89('0x46')](_0x117122['serverUrl']);if(_0x411996&&_0x411996[_0x9a89('0x48')]){logger[_0x9a89('0x9')](_0x9a89('0x49'),_0x9a89('0x4a'));_0x5d8916[_0x9a89('0x4b')]=util[_0x9a89('0x16')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x117122[_0x9a89('0x47')],_0x5d8916['uniqueid'],md5(_0x5d8916[_0x9a89('0x4c')]));}else{_0x5d8916['recordingURL']='';}headers['Authorization']=getAuth(_0x117122);return getUser(_0x117122,_0x524fa3[_0x9a89('0x4d')])['then'](function(_0x1c9a22){_0x4e99a5=_0x1c9a22;logger[_0x9a89('0x9')]('The\x20User\x20ID\x20is:',_0x4e99a5['id']);return getEndUser(_0x117122,_0x5d8916['calleridname'],_0x5d8916['calleridnum']);})['then'](function(_0x15c8b0){_0x20de14=_0x15c8b0;logger[_0x9a89('0x9')](_0x9a89('0x4e'),_0x20de14['id']);return getTicket(_0x117122,_0x4e99a5,_0x20de14,_0x2779f3,_0x5d8916);})[_0x9a89('0x18')](function(_0x2f430c){if(_0x2f430c){logger[_0x9a89('0x9')]('The\x20Ticket\x20ID\x20is:',_0x2f430c['id']);switch(_0x117122[_0x9a89('0x39')]){case _0x9a89('0x4f'):logger[_0x9a89('0x9')]('[QUEUE]',_0x9a89('0x50'));return request({'uri':util[_0x9a89('0x16')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x117122[_0x9a89('0xc')],_0x4e99a5['id'],_0x2f430c['id']),'method':'POST'});case'newTab':logger[_0x9a89('0x9')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x9a89('0x16')](_0x9a89('0x51'),_0x524fa3[_0x9a89('0x10')]),_0x9a89('0x52'),{'uri':util[_0x9a89('0x16')](_0x9a89('0x53'),_0x117122[_0x9a89('0xc')][_0x9a89('0x54')](_0x9a89('0x55'),''),_0x2f430c['id'])});break;default:logger[_0x9a89('0x56')](_0x9a89('0x49'),_0x9a89('0x57'));}}})[_0x9a89('0x58')](function(_0x15b60c){logger[_0x9a89('0x56')](_0x9a89('0x59'),util[_0x9a89('0x5a')](_0x15b60c,{'showHidden':!![],'depth':null}));});};exports[_0x9a89('0x5b')]=function(_0x38e75d,_0x3de06c,_0x1e9cac,_0x3c77f3,_0x350109,_0x174287,_0x4f7b63){var _0x29cce0,_0x50c732;_0x174287[_0x9a89('0xc')]=intUtil[_0x9a89('0x46')](_0x174287[_0x9a89('0xc')]);_0x174287['serverUrl']=intUtil[_0x9a89('0x46')](_0x174287[_0x9a89('0x47')]);if(_0x4f7b63&&_0x4f7b63['recordingFormat']&&_0x4f7b63[_0x9a89('0x5c')]!==_0x9a89('0x5d')){logger['info'](_0x9a89('0x5e'),_0x9a89('0x4a'));_0x3de06c[_0x9a89('0x4b')]=util[_0x9a89('0x16')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x174287[_0x9a89('0x47')],_0x3de06c['uniqueid'],md5(_0x3de06c[_0x9a89('0x4c')]));}headers['Authorization']=getAuth(_0x174287);return getUser(_0x174287,_0x3c77f3[_0x9a89('0x4d')])[_0x9a89('0x18')](function(_0x3bc00e){_0x29cce0=_0x3bc00e;logger[_0x9a89('0x9')]('The\x20User\x20ID\x20is:',_0x29cce0['id']);return getEndUser(_0x174287,_0x3de06c[_0x9a89('0x5f')],_0x3de06c['destcalleridnum']);})['then'](function(_0x2013fc){_0x50c732=_0x2013fc;logger['info'](_0x9a89('0x4e'),_0x50c732['id']);return getTicket(_0x174287,_0x29cce0,_0x50c732,_0x1e9cac,_0x3de06c);})[_0x9a89('0x18')](function(_0x68380a){if(_0x68380a){logger[_0x9a89('0x9')](_0x9a89('0x60'),_0x68380a['id']);switch(_0x174287[_0x9a89('0x39')]){case _0x9a89('0x4f'):logger['info'](_0x9a89('0x5e'),_0x9a89('0x50'));return request({'uri':util[_0x9a89('0x16')](_0x9a89('0x61'),_0x174287[_0x9a89('0xc')],_0x29cce0['id'],_0x68380a['id']),'method':'POST'});case'newTab':logger[_0x9a89('0x9')](_0x9a89('0x5e'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x9a89('0x16')](_0x9a89('0x51'),_0x3c77f3[_0x9a89('0x10')]),_0x9a89('0x52'),{'uri':util[_0x9a89('0x16')](_0x9a89('0x53'),_0x174287[_0x9a89('0xc')][_0x9a89('0x54')](_0x9a89('0x55'),''),_0x68380a['id'])});break;default:logger[_0x9a89('0x56')](_0x9a89('0x5e'),_0x9a89('0x57'));}}})[_0x9a89('0x58')](function(_0x28dc60){logger[_0x9a89('0x56')](_0x9a89('0x62'),util[_0x9a89('0x5a')](_0x28dc60,{'showHidden':!![],'depth':null}));});};exports['unmanaged']=function(_0x19351e,_0x5d18c9,_0x5d9afa,_0x2575e3,_0xb818ff,_0x4fb58a){var _0x2e1f86,_0x587a9d;_0x4fb58a[_0x9a89('0xc')]=intUtil[_0x9a89('0x46')](_0x4fb58a[_0x9a89('0xc')]);_0x4fb58a[_0x9a89('0x47')]=intUtil[_0x9a89('0x46')](_0x4fb58a[_0x9a89('0x47')]);if(_0xb818ff&&_0xb818ff[_0x9a89('0x48')]){logger[_0x9a89('0x9')]('['+_0x5d18c9[_0x9a89('0x63')][_0x9a89('0x64')]()+']','Recording\x20is\x20enabled!');_0x5d18c9[_0x9a89('0x4b')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x4fb58a[_0x9a89('0x47')],_0x5d18c9['uniqueid'],md5(_0x5d18c9[_0x9a89('0x4c')]));}else{_0x5d18c9[_0x9a89('0x4b')]='';}headers[_0x9a89('0x65')]=getAuth(_0x4fb58a);return getUser(_0x4fb58a)[_0x9a89('0x18')](function(_0x4765ce){_0x2e1f86=_0x4765ce;logger[_0x9a89('0x9')](_0x9a89('0x66'),_0x2e1f86['id']);return getEndUser(_0x4fb58a,_0x5d18c9['calleridname'],_0x5d18c9[_0x9a89('0x67')]);})['then'](function(_0x414fa0){_0x587a9d=_0x414fa0;logger[_0x9a89('0x9')](_0x9a89('0x4e'),_0x587a9d['id']);return getTicket(_0x4fb58a,_0x2e1f86,_0x587a9d,_0x5d9afa,_0x5d18c9);})[_0x9a89('0x18')](function(_0x12e7ab){if(_0x12e7ab){logger[_0x9a89('0x9')]('The\x20Ticket\x20ID\x20is:',_0x12e7ab['id']);}})['catch'](function(_0x44cab4){logger['error']('['+_0x5d18c9[_0x9a89('0x63')][_0x9a89('0x64')]()+']'+_0x9a89('0x68'),util['inspect'](_0x44cab4,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x1d0d=['token','Basic\x20%s','toString','base64','[HTTP]','stringify','forEach','type','nameField','content','includes','string','idField','customField','custom_fields','push','variable','variableName','customVariable','Variable','name','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','uniqueid','Authorization','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/agent/tickets/%s','/api/v2','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','recordingFormat','none','[OUTBOUND]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','The\x20User\x20ID\x20is:','destcalleridname','destcalleridnum','error','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','md5','util','ioredis','./util','../../../../config/environment','zendesk','defaults','localhost','redis','emit','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','remoteUri','POST','merge','getString','Subjects','Descriptions','then','ticket','validateEmail','Getting\x20agent\x20with\x20email','type:user\x20role:agent\x20email:%s','find','results','agent','%s/users/me.json','Admin\x20account\x20selected.','user','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Searching\x20enduser\x20with\x20phone','%s/search.json','type:user\x20role:end-user\x20phone:%s','length','filter','first','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','end-user','Caller\x20-\x20%s','Enduser\x20created.','authType','password','%s:%s','username','%s/token:%s'];(function(_0x23aa78,_0x25179c){var _0x5a81be=function(_0x47bb3f){while(--_0x47bb3f){_0x23aa78['push'](_0x23aa78['shift']());}};_0x5a81be(++_0x25179c);}(_0x1d0d,0x18a));var _0xd1d0=function(_0x189dc6,_0x1a9eea){_0x189dc6=_0x189dc6-0x0;var _0x1b8ac6=_0x1d0d[_0x189dc6];return _0x1b8ac6;};'use strict';var _=require(_0xd1d0('0x0'));var rp=require('request-promise');var md5=require(_0xd1d0('0x1'));var util=require(_0xd1d0('0x2'));var Redis=require(_0xd1d0('0x3'));var intUtil=require(_0xd1d0('0x4'));var config=require(_0xd1d0('0x5'));var logger=require('../../../../config/logger')(_0xd1d0('0x6'));config['redis']=_[_0xd1d0('0x7')](config['redis'],{'host':_0xd1d0('0x8'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0xd1d0('0x9')]));function emit(_0x4a2ac7,_0x23fa62,_0x22989c){io['to'](_0x4a2ac7)[_0xd1d0('0xa')](_0x23fa62,_0x22989c);}var headers={'Content-Type':'application/json','Accept':_0xd1d0('0xb')};function getTicket(_0x269a15,_0x307f25,_0x5b0fa4,_0x176b19,_0x54192d){logger[_0xd1d0('0xc')](_0xd1d0('0xd'));return request({'uri':util[_0xd1d0('0xe')](_0xd1d0('0xf'),_0x269a15[_0xd1d0('0x10')]),'method':_0xd1d0('0x11'),'body':{'ticket':_[_0xd1d0('0x12')]({'requester_id':_0x5b0fa4['id'],'submitter_id':_0x307f25?_0x307f25['id']:undefined,'assignee_id':_0x307f25?_0x307f25['id']:undefined,'tags':getTags(_0x176b19['Tags'],'name'),'subject':intUtil[_0xd1d0('0x13')](_0x176b19[_0xd1d0('0x14')],_0x54192d,'\x20'),'description':intUtil[_0xd1d0('0x13')](_0x176b19[_0xd1d0('0x15')],_0x54192d,'\x0a'),'comment':{'public':![],'body':intUtil['getString'](_0x176b19[_0xd1d0('0x15')],_0x54192d,'\x0a')}},getCustomFields(_0x176b19['Fields'],_0x54192d))}})[_0xd1d0('0x16')](function(_0x14e0ed){logger[_0xd1d0('0xc')]('Ticket\x20created!');return _0x14e0ed[_0xd1d0('0x17')];});}function getUser(_0x4af4e5,_0x3e26f2){if(intUtil[_0xd1d0('0x18')](_0x3e26f2)){logger[_0xd1d0('0xc')](_0xd1d0('0x19'),_0x3e26f2);return request({'uri':util[_0xd1d0('0xe')]('%s/search.json',_0x4af4e5['remoteUri']),'qs':{'query':util[_0xd1d0('0xe')](_0xd1d0('0x1a'),_0x3e26f2)}})[_0xd1d0('0x16')](function(_0x522b15){if(_0x522b15['count']){logger[_0xd1d0('0xc')]('Agent\x20found!');return _[_0xd1d0('0x1b')](_0x522b15[_0xd1d0('0x1c')],{'email':_0x3e26f2,'role':_0xd1d0('0x1d')});}else{logger[_0xd1d0('0xc')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0xd1d0('0x1e'),_0x4af4e5[_0xd1d0('0x10')])})[_0xd1d0('0x16')](function(_0x19c584){logger[_0xd1d0('0xc')](_0xd1d0('0x1f'));return _0x19c584[_0xd1d0('0x20')];});}});}else{logger['info'](_0xd1d0('0x21'));return request({'uri':util['format'](_0xd1d0('0x1e'),_0x4af4e5[_0xd1d0('0x10')])})[_0xd1d0('0x16')](function(_0x79bfbf){logger['info']('Admin\x20account\x20selected.');return _0x79bfbf[_0xd1d0('0x20')];});}}function getEndUser(_0x5b98c3,_0x288a97,_0x530cd4){logger[_0xd1d0('0xc')](_0xd1d0('0x22'),_0x530cd4);return request({'uri':util['format'](_0xd1d0('0x23'),_0x5b98c3[_0xd1d0('0x10')]),'qs':{'query':util['format'](_0xd1d0('0x24'),_0x530cd4)}})[_0xd1d0('0x16')](function(_0xe6a537){var _0x1332c5;if(_0xe6a537[_0xd1d0('0x1c')][_0xd1d0('0x25')]){_0xe6a537['results']=_[_0xd1d0('0x26')](_0xe6a537[_0xd1d0('0x1c')],{'suspended':![],'role':'end-user'});if(_0xe6a537[_0xd1d0('0x1c')][_0xd1d0('0x25')]){_0x1332c5=_[_0xd1d0('0x27')](_0xe6a537[_0xd1d0('0x1c')]);}}if(_0x1332c5){logger[_0xd1d0('0xc')]('Enduser\x20found!');return _0x1332c5;}else{logger[_0xd1d0('0xc')](_0xd1d0('0x28'));return request({'uri':util['format'](_0xd1d0('0x29'),_0x5b98c3['remoteUri']),'method':_0xd1d0('0x11'),'body':{'user':{'role':_0xd1d0('0x2a'),'name':util['format'](_0xd1d0('0x2b'),_0x288a97||_0x530cd4),'phone':_0x530cd4}}})['then'](function(_0x3504be){logger[_0xd1d0('0xc')](_0xd1d0('0x2c'));return _0x3504be[_0xd1d0('0x20')];});}});}function getAuth(_0x1856dd){var _0xc3f38d;if(_0x1856dd[_0xd1d0('0x2d')]===_0xd1d0('0x2e')){_0xc3f38d=util['format'](_0xd1d0('0x2f'),_0x1856dd[_0xd1d0('0x30')],_0x1856dd['password']);}else if(_0x1856dd['authType']==='token'){_0xc3f38d=util['format'](_0xd1d0('0x31'),_0x1856dd[_0xd1d0('0x30')],_0x1856dd[_0xd1d0('0x32')]);}return util[_0xd1d0('0xe')](_0xd1d0('0x33'),new Buffer(_0xc3f38d)[_0xd1d0('0x34')](_0xd1d0('0x35')));}function request(_0x42b420){logger['debug'](_0xd1d0('0x36'),JSON[_0xd1d0('0x37')](_0x42b420));return rp(_[_0xd1d0('0x7')](_0x42b420,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0x2c49ef,_0x3b1e3){var _0x4b73f8=[];if(_0x2c49ef&&_0x2c49ef[_0xd1d0('0x25')]>0x0){_0x4b73f8=_['map'](_0x2c49ef,_0x3b1e3);}return _0x4b73f8;}function getCustomFields(_0x33aa2f,_0xf9133f){var _0x2487ed=[];var _0x44dab2={'custom_fields':[]};if(_0x33aa2f[_0xd1d0('0x25')]>0x0){_[_0xd1d0('0x38')](_0x33aa2f,function(_0x559ce5){if(_['includes'](['string','picklist'],_0x559ce5[_0xd1d0('0x39')])&&_0x559ce5[_0xd1d0('0x3a')]&&!_0x559ce5['customField']){_0x44dab2[_0x559ce5[_0xd1d0('0x3a')]['toLowerCase']()]=_0x559ce5[_0xd1d0('0x3b')][_0xd1d0('0x34')]();}else if(_[_0xd1d0('0x3c')]([_0xd1d0('0x3d'),'picklist'],_0x559ce5['type'])&&_0x559ce5[_0xd1d0('0x3e')]&&_0x559ce5[_0xd1d0('0x3f')]){_0x44dab2[_0xd1d0('0x40')][_0xd1d0('0x41')]({'id':_0x559ce5[_0xd1d0('0x3e')],'value':_0x559ce5[_0xd1d0('0x3b')][_0xd1d0('0x34')]()});}else if(_0x559ce5[_0xd1d0('0x39')]===_0xd1d0('0x42')&&_0x559ce5[_0xd1d0('0x43')]&&_0x559ce5[_0xd1d0('0x3e')]&&_0x559ce5[_0xd1d0('0x3f')]){_0xf9133f[_0x559ce5['variableName']]&&_0x44dab2[_0xd1d0('0x40')]['push']({'id':_0x559ce5[_0xd1d0('0x3e')],'value':_0xf9133f[_0x559ce5[_0xd1d0('0x43')]][_0xd1d0('0x34')]()});}else if(_0x559ce5['type']===_0xd1d0('0x44')&&_0x559ce5[_0xd1d0('0x45')]&&_0x559ce5[_0xd1d0('0x45')]['name']&&_0x559ce5[_0xd1d0('0x3e')]&&_0x559ce5[_0xd1d0('0x3f')]){_0xf9133f[_0x559ce5[_0xd1d0('0x45')][_0xd1d0('0x46')]['toLowerCase']()]&&_0x44dab2[_0xd1d0('0x40')][_0xd1d0('0x41')]({'id':_0x559ce5[_0xd1d0('0x3e')],'value':_0xf9133f[_0x559ce5['Variable'][_0xd1d0('0x46')]['toLowerCase']()][_0xd1d0('0x34')]()});}});}return _0x44dab2;}exports[_0xd1d0('0x47')]=function(_0x3abe88,_0x18e2e4,_0x3e79e1,_0x53d611,_0x4f3662,_0x5cda47){var _0x3b9726,_0x49c2bb;_0x5cda47[_0xd1d0('0x10')]=intUtil[_0xd1d0('0x48')](_0x5cda47[_0xd1d0('0x10')]);_0x5cda47[_0xd1d0('0x49')]=intUtil[_0xd1d0('0x48')](_0x5cda47['serverUrl']);if(_0x4f3662&&_0x4f3662[_0xd1d0('0x4a')]){logger['info'](_0xd1d0('0x4b'),_0xd1d0('0x4c'));_0x18e2e4[_0xd1d0('0x4d')]=util[_0xd1d0('0xe')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x5cda47['serverUrl'],_0x18e2e4[_0xd1d0('0x4e')],md5(_0x18e2e4[_0xd1d0('0x4e')]));}else{_0x18e2e4[_0xd1d0('0x4d')]='';}headers[_0xd1d0('0x4f')]=getAuth(_0x5cda47);return getUser(_0x5cda47,_0x53d611['email'])['then'](function(_0x3c0046){_0x3b9726=_0x3c0046;logger['info']('The\x20User\x20ID\x20is:',_0x3b9726['id']);return getEndUser(_0x5cda47,_0x18e2e4[_0xd1d0('0x50')],_0x18e2e4[_0xd1d0('0x51')]);})['then'](function(_0x133973){_0x49c2bb=_0x133973;logger[_0xd1d0('0xc')](_0xd1d0('0x52'),_0x49c2bb['id']);return getTicket(_0x5cda47,_0x3b9726,_0x49c2bb,_0x3e79e1,_0x18e2e4);})[_0xd1d0('0x16')](function(_0x49e120){if(_0x49e120){logger[_0xd1d0('0xc')](_0xd1d0('0x53'),_0x49e120['id']);switch(_0x5cda47[_0xd1d0('0x39')]){case _0xd1d0('0x54'):logger[_0xd1d0('0xc')]('[QUEUE]',_0xd1d0('0x55'));return request({'uri':util[_0xd1d0('0xe')](_0xd1d0('0x56'),_0x5cda47[_0xd1d0('0x10')],_0x3b9726['id'],_0x49e120['id']),'method':_0xd1d0('0x11')});case _0xd1d0('0x57'):logger[_0xd1d0('0xc')](_0xd1d0('0x4b'),_0xd1d0('0x58'));emit(util[_0xd1d0('0xe')](_0xd1d0('0x59'),_0x53d611['name']),_0xd1d0('0x5a'),{'uri':util[_0xd1d0('0xe')](_0xd1d0('0x5b'),_0x5cda47[_0xd1d0('0x10')]['replace'](_0xd1d0('0x5c'),''),_0x49e120['id'])});break;default:logger['error']('[QUEUE]',_0xd1d0('0x5d'));}}})[_0xd1d0('0x5e')](function(_0x567c66){logger['error'](_0xd1d0('0x5f'),util[_0xd1d0('0x60')](_0x567c66,{'showHidden':!![],'depth':null}));});};exports[_0xd1d0('0x61')]=function(_0x55e026,_0x1e70d5,_0x131bd0,_0x2a9d00,_0x4a947d,_0x378a0f,_0x3427b1){var _0x472613,_0x32ed4a;_0x378a0f[_0xd1d0('0x10')]=intUtil[_0xd1d0('0x48')](_0x378a0f['remoteUri']);_0x378a0f[_0xd1d0('0x49')]=intUtil[_0xd1d0('0x48')](_0x378a0f[_0xd1d0('0x49')]);if(_0x3427b1&&_0x3427b1[_0xd1d0('0x62')]&&_0x3427b1[_0xd1d0('0x62')]!==_0xd1d0('0x63')){logger[_0xd1d0('0xc')](_0xd1d0('0x64'),_0xd1d0('0x4c'));_0x1e70d5[_0xd1d0('0x4d')]=util['format'](_0xd1d0('0x65'),_0x378a0f[_0xd1d0('0x49')],_0x1e70d5[_0xd1d0('0x4e')],md5(_0x1e70d5[_0xd1d0('0x4e')]));}headers[_0xd1d0('0x4f')]=getAuth(_0x378a0f);return getUser(_0x378a0f,_0x2a9d00['email'])[_0xd1d0('0x16')](function(_0x140e86){_0x472613=_0x140e86;logger['info'](_0xd1d0('0x66'),_0x472613['id']);return getEndUser(_0x378a0f,_0x1e70d5[_0xd1d0('0x67')],_0x1e70d5[_0xd1d0('0x68')]);})[_0xd1d0('0x16')](function(_0x4ff9d9){_0x32ed4a=_0x4ff9d9;logger[_0xd1d0('0xc')](_0xd1d0('0x52'),_0x32ed4a['id']);return getTicket(_0x378a0f,_0x472613,_0x32ed4a,_0x131bd0,_0x1e70d5);})[_0xd1d0('0x16')](function(_0x5c24a6){if(_0x5c24a6){logger['info']('The\x20Ticket\x20ID\x20is:',_0x5c24a6['id']);switch(_0x378a0f['type']){case _0xd1d0('0x54'):logger[_0xd1d0('0xc')](_0xd1d0('0x64'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util[_0xd1d0('0xe')](_0xd1d0('0x56'),_0x378a0f[_0xd1d0('0x10')],_0x472613['id'],_0x5c24a6['id']),'method':_0xd1d0('0x11')});case'newTab':logger['info']('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xd1d0('0xe')](_0xd1d0('0x59'),_0x2a9d00[_0xd1d0('0x46')]),_0xd1d0('0x5a'),{'uri':util[_0xd1d0('0xe')](_0xd1d0('0x5b'),_0x378a0f['remoteUri']['replace'](_0xd1d0('0x5c'),''),_0x5c24a6['id'])});break;default:logger[_0xd1d0('0x69')]('[OUTBOUND]',_0xd1d0('0x5d'));}}})[_0xd1d0('0x5e')](function(_0x389886){logger[_0xd1d0('0x69')](_0xd1d0('0x6a'),util[_0xd1d0('0x60')](_0x389886,{'showHidden':!![],'depth':null}));});};exports[_0xd1d0('0x6b')]=function(_0x1a633f,_0x5cb6b7,_0x45c0fb,_0x169ee4,_0xcfdef2,_0x1230ff){var _0x45d9e0,_0x5b34e5;_0x1230ff['remoteUri']=intUtil[_0xd1d0('0x48')](_0x1230ff['remoteUri']);_0x1230ff[_0xd1d0('0x49')]=intUtil['stripTrailingSlash'](_0x1230ff[_0xd1d0('0x49')]);if(_0xcfdef2&&_0xcfdef2['monitor_format']){logger[_0xd1d0('0xc')]('['+_0x5cb6b7[_0xd1d0('0x6c')][_0xd1d0('0x6d')]()+']',_0xd1d0('0x4c'));_0x5cb6b7['recordingURL']=util[_0xd1d0('0xe')](_0xd1d0('0x65'),_0x1230ff[_0xd1d0('0x49')],_0x5cb6b7['uniqueid'],md5(_0x5cb6b7[_0xd1d0('0x4e')]));}else{_0x5cb6b7[_0xd1d0('0x4d')]='';}headers[_0xd1d0('0x4f')]=getAuth(_0x1230ff);return getUser(_0x1230ff)[_0xd1d0('0x16')](function(_0x4f6a05){_0x45d9e0=_0x4f6a05;logger[_0xd1d0('0xc')](_0xd1d0('0x66'),_0x45d9e0['id']);return getEndUser(_0x1230ff,_0x5cb6b7[_0xd1d0('0x50')],_0x5cb6b7[_0xd1d0('0x51')]);})['then'](function(_0x2e3e65){_0x5b34e5=_0x2e3e65;logger[_0xd1d0('0xc')](_0xd1d0('0x52'),_0x5b34e5['id']);return getTicket(_0x1230ff,_0x45d9e0,_0x5b34e5,_0x45c0fb,_0x5cb6b7);})[_0xd1d0('0x16')](function(_0x303348){if(_0x303348){logger[_0xd1d0('0xc')](_0xd1d0('0x53'),_0x303348['id']);}})[_0xd1d0('0x5e')](function(_0x3d0e80){logger['error']('['+_0x5cb6b7[_0xd1d0('0x6c')]['toUpperCase']()+']'+_0xd1d0('0x6e'),util[_0xd1d0('0x60')](_0x3d0e80,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
git://repos.xcallymotion.com / motion2.git / blobdiff