// * treaties. The SOFTWARE PRODUCT is licensed, not sold. *
// * *
// *************************************************************************
-var _0x3d6d=['Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','length','filter','end-user','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','Caller\x20-\x20%s','password','username','authType','token','%s/token:%s','toString','base64','debug','[HTTP]','stringify','map','forEach','type','string','nameField','customField','toLowerCase','content','idField','custom_fields','push','variable','variableName','customVariable','Variable','name','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','recordingFormat','none','[OUTBOUND]','destcalleridname','trigger:browser:url','%s/agent/tickets/%s','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','[ABANDONED]','[ABANDONED]\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','zendesk','redis','defaults','socket.io-emitter','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','remoteUri','POST','merge','Tags','getString','Subjects','Descriptions','Fields','Ticket\x20created!','ticket','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','type:user\x20role:agent\x20email:%s','then','count','find','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','user'];(function(_0x2261ce,_0x9ed8b6){var _0x524640=function(_0x3cbb90){while(--_0x3cbb90){_0x2261ce['push'](_0x2261ce['shift']());}};_0x524640(++_0x9ed8b6);}(_0x3d6d,0xb3));var _0xd3d6=function(_0x5f1391,_0x19c132){_0x5f1391=_0x5f1391-0x0;var _0x50ebe3=_0x3d6d[_0x5f1391];return _0x50ebe3;};'use strict';var _=require(_0xd3d6('0x0'));var rp=require(_0xd3d6('0x1'));var md5=require(_0xd3d6('0x2'));var util=require(_0xd3d6('0x3'));var Redis=require(_0xd3d6('0x4'));var intUtil=require(_0xd3d6('0x5'));var config=require(_0xd3d6('0x6'));var logger=require(_0xd3d6('0x7'))(_0xd3d6('0x8'));config[_0xd3d6('0x9')]=_[_0xd3d6('0xa')](config['redis'],{'host':'localhost','port':0x18eb});var io=require(_0xd3d6('0xb'))(new Redis(config[_0xd3d6('0x9')]));function emit(_0x1bb0d5,_0x3c2a9b,_0x4356b7){io['to'](_0x1bb0d5)['emit'](_0x3c2a9b,_0x4356b7);}var headers={'Content-Type':_0xd3d6('0xc'),'Accept':_0xd3d6('0xc')};function getTicket(_0x465ffd,_0x1d153a,_0x5dfe88,_0x4cfd1b,_0x12420c){logger[_0xd3d6('0xd')](_0xd3d6('0xe'));return request({'uri':util[_0xd3d6('0xf')](_0xd3d6('0x10'),_0x465ffd[_0xd3d6('0x11')]),'method':_0xd3d6('0x12'),'body':{'ticket':_[_0xd3d6('0x13')]({'requester_id':_0x5dfe88['id'],'submitter_id':_0x1d153a?_0x1d153a['id']:undefined,'assignee_id':_0x1d153a?_0x1d153a['id']:undefined,'tags':getTags(_0x4cfd1b[_0xd3d6('0x14')],'name'),'subject':intUtil[_0xd3d6('0x15')](_0x4cfd1b[_0xd3d6('0x16')],_0x12420c,'\x20'),'description':intUtil[_0xd3d6('0x15')](_0x4cfd1b['Descriptions'],_0x12420c,'\x0a'),'comment':{'public':![],'body':intUtil[_0xd3d6('0x15')](_0x4cfd1b[_0xd3d6('0x17')],_0x12420c,'\x0a')}},getCustomFields(_0x4cfd1b[_0xd3d6('0x18')],_0x12420c))}})['then'](function(_0x1fcaee){logger[_0xd3d6('0xd')](_0xd3d6('0x19'));return _0x1fcaee[_0xd3d6('0x1a')];});}function getUser(_0x3c8f89,_0x38e42f){if(intUtil[_0xd3d6('0x1b')](_0x38e42f)){logger[_0xd3d6('0xd')](_0xd3d6('0x1c'),_0x38e42f);return request({'uri':util['format'](_0xd3d6('0x1d'),_0x3c8f89[_0xd3d6('0x11')]),'qs':{'query':util[_0xd3d6('0xf')](_0xd3d6('0x1e'),_0x38e42f)}})[_0xd3d6('0x1f')](function(_0x3898fb){if(_0x3898fb[_0xd3d6('0x20')]){logger[_0xd3d6('0xd')]('Agent\x20found!');return _[_0xd3d6('0x21')](_0x3898fb[_0xd3d6('0x22')],{'email':_0x38e42f,'role':_0xd3d6('0x23')});}else{logger['info'](_0xd3d6('0x24'));return request({'uri':util[_0xd3d6('0xf')](_0xd3d6('0x25'),_0x3c8f89[_0xd3d6('0x11')])})['then'](function(_0xc2b466){logger[_0xd3d6('0xd')]('Admin\x20account\x20selected.');return _0xc2b466[_0xd3d6('0x26')];});}});}else{logger[_0xd3d6('0xd')](_0xd3d6('0x24'));return request({'uri':util['format']('%s/users/me.json',_0x3c8f89[_0xd3d6('0x11')])})[_0xd3d6('0x1f')](function(_0x28cc88){logger[_0xd3d6('0xd')]('Admin\x20account\x20selected.');return _0x28cc88[_0xd3d6('0x26')];});}}function getEndUser(_0x298e3a,_0x2ea04a,_0x87e591){logger[_0xd3d6('0xd')](_0xd3d6('0x27'),_0x87e591);return request({'uri':util[_0xd3d6('0xf')](_0xd3d6('0x1d'),_0x298e3a['remoteUri']),'qs':{'query':util[_0xd3d6('0xf')](_0xd3d6('0x28'),_0x87e591)}})['then'](function(_0x234e8c){var _0x3be627;if(_0x234e8c[_0xd3d6('0x22')][_0xd3d6('0x29')]){_0x234e8c[_0xd3d6('0x22')]=_[_0xd3d6('0x2a')](_0x234e8c[_0xd3d6('0x22')],{'suspended':![],'role':_0xd3d6('0x2b')});if(_0x234e8c[_0xd3d6('0x22')][_0xd3d6('0x29')]){_0x3be627=_['first'](_0x234e8c[_0xd3d6('0x22')]);}}if(_0x3be627){logger[_0xd3d6('0xd')](_0xd3d6('0x2c'));return _0x3be627;}else{logger[_0xd3d6('0xd')](_0xd3d6('0x2d'));return request({'uri':util[_0xd3d6('0xf')](_0xd3d6('0x2e'),_0x298e3a['remoteUri']),'method':'POST','body':{'user':{'role':_0xd3d6('0x2b'),'name':util[_0xd3d6('0xf')](_0xd3d6('0x2f'),_0x2ea04a||_0x87e591),'phone':_0x87e591}}})['then'](function(_0x5e9f47){logger['info']('Enduser\x20created.');return _0x5e9f47[_0xd3d6('0x26')];});}});}function getAuth(_0x4db6ea){var _0x4cfb3b;if(_0x4db6ea['authType']===_0xd3d6('0x30')){_0x4cfb3b=util['format']('%s:%s',_0x4db6ea[_0xd3d6('0x31')],_0x4db6ea['password']);}else if(_0x4db6ea[_0xd3d6('0x32')]===_0xd3d6('0x33')){_0x4cfb3b=util[_0xd3d6('0xf')](_0xd3d6('0x34'),_0x4db6ea[_0xd3d6('0x31')],_0x4db6ea[_0xd3d6('0x33')]);}return util[_0xd3d6('0xf')]('Basic\x20%s',new Buffer(_0x4cfb3b)[_0xd3d6('0x35')](_0xd3d6('0x36')));}function request(_0x49f50e){logger[_0xd3d6('0x37')](_0xd3d6('0x38'),JSON[_0xd3d6('0x39')](_0x49f50e));return rp(_[_0xd3d6('0xa')](_0x49f50e,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0x67ac3f,_0x2a0efa){var _0x490a67=[];if(_0x67ac3f&&_0x67ac3f['length']>0x0){_0x490a67=_[_0xd3d6('0x3a')](_0x67ac3f,_0x2a0efa);}return _0x490a67;}function getCustomFields(_0x315060,_0x38f12a){var _0x2339be=[];var _0x1e5ca9={'custom_fields':[]};if(_0x315060[_0xd3d6('0x29')]>0x0){_[_0xd3d6('0x3b')](_0x315060,function(_0x4ed9be){if(_0x4ed9be[_0xd3d6('0x3c')]===_0xd3d6('0x3d')&&_0x4ed9be[_0xd3d6('0x3e')]&&!_0x4ed9be[_0xd3d6('0x3f')]){_0x1e5ca9[_0x4ed9be['nameField'][_0xd3d6('0x40')]()]=_0x4ed9be[_0xd3d6('0x41')][_0xd3d6('0x35')]();}else if(_0x4ed9be[_0xd3d6('0x3c')]==='string'&&_0x4ed9be[_0xd3d6('0x42')]&&_0x4ed9be[_0xd3d6('0x3f')]){_0x1e5ca9[_0xd3d6('0x43')][_0xd3d6('0x44')]({'id':_0x4ed9be[_0xd3d6('0x42')],'value':_0x4ed9be[_0xd3d6('0x41')][_0xd3d6('0x35')]()});}else if(_0x4ed9be['type']===_0xd3d6('0x45')&&_0x4ed9be[_0xd3d6('0x46')]&&_0x4ed9be[_0xd3d6('0x42')]&&_0x4ed9be[_0xd3d6('0x3f')]){_0x38f12a[_0x4ed9be[_0xd3d6('0x46')]]&&_0x1e5ca9[_0xd3d6('0x43')][_0xd3d6('0x44')]({'id':_0x4ed9be['idField'],'value':_0x38f12a[_0x4ed9be[_0xd3d6('0x46')]][_0xd3d6('0x35')]()});}else if(_0x4ed9be[_0xd3d6('0x3c')]===_0xd3d6('0x47')&&_0x4ed9be[_0xd3d6('0x48')]&&_0x4ed9be['Variable'][_0xd3d6('0x49')]&&_0x4ed9be[_0xd3d6('0x42')]&&_0x4ed9be[_0xd3d6('0x3f')]){_0x38f12a[_0x4ed9be[_0xd3d6('0x48')][_0xd3d6('0x49')][_0xd3d6('0x40')]()]&&_0x1e5ca9[_0xd3d6('0x43')][_0xd3d6('0x44')]({'id':_0x4ed9be[_0xd3d6('0x42')],'value':_0x38f12a[_0x4ed9be[_0xd3d6('0x48')]['name'][_0xd3d6('0x40')]()][_0xd3d6('0x35')]()});}});}return _0x1e5ca9;}exports['queue']=function(_0x1cd9dd,_0x2caade,_0x1ade59,_0x5aab44,_0x46915d,_0x1d11d0){var _0x2bf5ad,_0x37adf0;_0x1d11d0[_0xd3d6('0x11')]=intUtil[_0xd3d6('0x4a')](_0x1d11d0['remoteUri']);_0x1d11d0[_0xd3d6('0x4b')]=intUtil[_0xd3d6('0x4a')](_0x1d11d0[_0xd3d6('0x4b')]);if(_0x46915d&&_0x46915d[_0xd3d6('0x4c')]){logger[_0xd3d6('0xd')](_0xd3d6('0x4d'),_0xd3d6('0x4e'));_0x2caade[_0xd3d6('0x4f')]=util[_0xd3d6('0xf')](_0xd3d6('0x50'),_0x1d11d0['serverUrl'],_0x2caade['uniqueid'],md5(_0x2caade[_0xd3d6('0x51')]));}else{_0x2caade[_0xd3d6('0x4f')]='';}headers[_0xd3d6('0x52')]=getAuth(_0x1d11d0);return getUser(_0x1d11d0,_0x5aab44[_0xd3d6('0x53')])[_0xd3d6('0x1f')](function(_0x35f88e){_0x2bf5ad=_0x35f88e;logger['info'](_0xd3d6('0x54'),_0x2bf5ad['id']);return getEndUser(_0x1d11d0,_0x2caade[_0xd3d6('0x55')],_0x2caade[_0xd3d6('0x56')]);})[_0xd3d6('0x1f')](function(_0x55a14c){_0x37adf0=_0x55a14c;logger[_0xd3d6('0xd')](_0xd3d6('0x57'),_0x37adf0['id']);return getTicket(_0x1d11d0,_0x2bf5ad,_0x37adf0,_0x1ade59,_0x2caade);})[_0xd3d6('0x1f')](function(_0x10ef88){if(_0x10ef88){logger[_0xd3d6('0xd')](_0xd3d6('0x58'),_0x10ef88['id']);switch(_0x1d11d0[_0xd3d6('0x3c')]){case _0xd3d6('0x59'):logger[_0xd3d6('0xd')](_0xd3d6('0x4d'),_0xd3d6('0x5a'));return request({'uri':util[_0xd3d6('0xf')](_0xd3d6('0x5b'),_0x1d11d0[_0xd3d6('0x11')],_0x2bf5ad['id'],_0x10ef88['id']),'method':'POST'});case _0xd3d6('0x5c'):logger[_0xd3d6('0xd')]('[QUEUE]',_0xd3d6('0x5d'));emit(util['format'](_0xd3d6('0x5e'),_0x5aab44[_0xd3d6('0x49')]),'trigger:browser:url',{'uri':util[_0xd3d6('0xf')]('%s/agent/tickets/%s',_0x1d11d0[_0xd3d6('0x11')],_0x10ef88['id'])});break;default:logger[_0xd3d6('0x5f')]('[QUEUE]',_0xd3d6('0x60'));}}})[_0xd3d6('0x61')](function(_0x4e3ad4){logger[_0xd3d6('0x5f')](_0xd3d6('0x62'),util[_0xd3d6('0x63')](_0x4e3ad4,{'showHidden':!![],'depth':null}));});};exports['outbound']=function(_0x5b4c98,_0x2d8f11,_0x47f973,_0x3e9b68,_0xd73672,_0x2ed35b,_0x5e8cd1){var _0x310788,_0x4bd69c;_0x2ed35b[_0xd3d6('0x11')]=intUtil[_0xd3d6('0x4a')](_0x2ed35b[_0xd3d6('0x11')]);_0x2ed35b[_0xd3d6('0x4b')]=intUtil[_0xd3d6('0x4a')](_0x2ed35b[_0xd3d6('0x4b')]);if(_0x5e8cd1&&_0x5e8cd1['recordingFormat']&&_0x5e8cd1[_0xd3d6('0x64')]!==_0xd3d6('0x65')){logger[_0xd3d6('0xd')](_0xd3d6('0x66'),'Recording\x20is\x20enabled!');_0x2d8f11[_0xd3d6('0x4f')]=util[_0xd3d6('0xf')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x2ed35b[_0xd3d6('0x4b')],_0x2d8f11[_0xd3d6('0x51')],md5(_0x2d8f11[_0xd3d6('0x51')]));}headers[_0xd3d6('0x52')]=getAuth(_0x2ed35b);return getUser(_0x2ed35b,_0x3e9b68['email'])[_0xd3d6('0x1f')](function(_0x178292){_0x310788=_0x178292;logger[_0xd3d6('0xd')](_0xd3d6('0x54'),_0x310788['id']);return getEndUser(_0x2ed35b,_0x2d8f11[_0xd3d6('0x67')],_0x2d8f11['destcalleridnum']);})[_0xd3d6('0x1f')](function(_0x41c641){_0x4bd69c=_0x41c641;logger[_0xd3d6('0xd')]('The\x20Enduser\x20ID\x20is:',_0x4bd69c['id']);return getTicket(_0x2ed35b,_0x310788,_0x4bd69c,_0x47f973,_0x2d8f11);})[_0xd3d6('0x1f')](function(_0x23c319){if(_0x23c319){logger[_0xd3d6('0xd')](_0xd3d6('0x58'),_0x23c319['id']);switch(_0x2ed35b['type']){case _0xd3d6('0x59'):logger[_0xd3d6('0xd')]('[OUTBOUND]',_0xd3d6('0x5a'));return request({'uri':util[_0xd3d6('0xf')](_0xd3d6('0x5b'),_0x2ed35b[_0xd3d6('0x11')],_0x310788['id'],_0x23c319['id']),'method':'POST'});case _0xd3d6('0x5c'):logger[_0xd3d6('0xd')]('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format'](_0xd3d6('0x5e'),_0x3e9b68[_0xd3d6('0x49')]),_0xd3d6('0x68'),{'uri':util['format'](_0xd3d6('0x69'),_0x2ed35b[_0xd3d6('0x11')],_0x23c319['id'])});break;default:logger[_0xd3d6('0x5f')](_0xd3d6('0x66'),_0xd3d6('0x60'));}}})[_0xd3d6('0x61')](function(_0x249b07){logger[_0xd3d6('0x5f')](_0xd3d6('0x6a'),util[_0xd3d6('0x63')](_0x249b07,{'showHidden':!![],'depth':null}));});};exports['abandoned']=function(_0x57541f,_0x216dc7,_0x5b9af9,_0x4b80ae,_0x383558,_0x39d10c){var _0x401e38,_0x2a4171;_0x39d10c[_0xd3d6('0x11')]=intUtil[_0xd3d6('0x4a')](_0x39d10c[_0xd3d6('0x11')]);_0x39d10c['serverUrl']=intUtil[_0xd3d6('0x4a')](_0x39d10c[_0xd3d6('0x4b')]);if(_0x383558&&_0x383558[_0xd3d6('0x4c')]){logger[_0xd3d6('0xd')](_0xd3d6('0x6b'),_0xd3d6('0x4e'));_0x216dc7[_0xd3d6('0x4f')]=util[_0xd3d6('0xf')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x39d10c[_0xd3d6('0x4b')],_0x216dc7[_0xd3d6('0x51')],md5(_0x216dc7['uniqueid']));}else{_0x216dc7[_0xd3d6('0x4f')]='';}headers['Authorization']=getAuth(_0x39d10c);return getUser(_0x39d10c)['then'](function(_0x3be381){_0x401e38=_0x3be381;logger['info'](_0xd3d6('0x54'),_0x401e38['id']);return getEndUser(_0x39d10c,_0x216dc7['calleridname'],_0x216dc7[_0xd3d6('0x56')]);})[_0xd3d6('0x1f')](function(_0x2346aa){_0x2a4171=_0x2346aa;logger['info']('The\x20Enduser\x20ID\x20is:',_0x2a4171['id']);return getTicket(_0x39d10c,_0x401e38,_0x2a4171,_0x5b9af9,_0x216dc7);})['then'](function(_0x2194cd){if(_0x2194cd){logger[_0xd3d6('0xd')](_0xd3d6('0x58'),_0x2194cd['id']);}})[_0xd3d6('0x61')](function(_0x1bb6c9){logger[_0xd3d6('0x5f')](_0xd3d6('0x6c'),util['inspect'](_0x1bb6c9,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x1d0d=['token','Basic\x20%s','toString','base64','[HTTP]','stringify','forEach','type','nameField','content','includes','string','idField','customField','custom_fields','push','variable','variableName','customVariable','Variable','name','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','uniqueid','Authorization','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/agent/tickets/%s','/api/v2','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','recordingFormat','none','[OUTBOUND]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','The\x20User\x20ID\x20is:','destcalleridname','destcalleridnum','error','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','md5','util','ioredis','./util','../../../../config/environment','zendesk','defaults','localhost','redis','emit','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','remoteUri','POST','merge','getString','Subjects','Descriptions','then','ticket','validateEmail','Getting\x20agent\x20with\x20email','type:user\x20role:agent\x20email:%s','find','results','agent','%s/users/me.json','Admin\x20account\x20selected.','user','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Searching\x20enduser\x20with\x20phone','%s/search.json','type:user\x20role:end-user\x20phone:%s','length','filter','first','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','end-user','Caller\x20-\x20%s','Enduser\x20created.','authType','password','%s:%s','username','%s/token:%s'];(function(_0x23aa78,_0x25179c){var _0x5a81be=function(_0x47bb3f){while(--_0x47bb3f){_0x23aa78['push'](_0x23aa78['shift']());}};_0x5a81be(++_0x25179c);}(_0x1d0d,0x18a));var _0xd1d0=function(_0x189dc6,_0x1a9eea){_0x189dc6=_0x189dc6-0x0;var _0x1b8ac6=_0x1d0d[_0x189dc6];return _0x1b8ac6;};'use strict';var _=require(_0xd1d0('0x0'));var rp=require('request-promise');var md5=require(_0xd1d0('0x1'));var util=require(_0xd1d0('0x2'));var Redis=require(_0xd1d0('0x3'));var intUtil=require(_0xd1d0('0x4'));var config=require(_0xd1d0('0x5'));var logger=require('../../../../config/logger')(_0xd1d0('0x6'));config['redis']=_[_0xd1d0('0x7')](config['redis'],{'host':_0xd1d0('0x8'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0xd1d0('0x9')]));function emit(_0x4a2ac7,_0x23fa62,_0x22989c){io['to'](_0x4a2ac7)[_0xd1d0('0xa')](_0x23fa62,_0x22989c);}var headers={'Content-Type':'application/json','Accept':_0xd1d0('0xb')};function getTicket(_0x269a15,_0x307f25,_0x5b0fa4,_0x176b19,_0x54192d){logger[_0xd1d0('0xc')](_0xd1d0('0xd'));return request({'uri':util[_0xd1d0('0xe')](_0xd1d0('0xf'),_0x269a15[_0xd1d0('0x10')]),'method':_0xd1d0('0x11'),'body':{'ticket':_[_0xd1d0('0x12')]({'requester_id':_0x5b0fa4['id'],'submitter_id':_0x307f25?_0x307f25['id']:undefined,'assignee_id':_0x307f25?_0x307f25['id']:undefined,'tags':getTags(_0x176b19['Tags'],'name'),'subject':intUtil[_0xd1d0('0x13')](_0x176b19[_0xd1d0('0x14')],_0x54192d,'\x20'),'description':intUtil[_0xd1d0('0x13')](_0x176b19[_0xd1d0('0x15')],_0x54192d,'\x0a'),'comment':{'public':![],'body':intUtil['getString'](_0x176b19[_0xd1d0('0x15')],_0x54192d,'\x0a')}},getCustomFields(_0x176b19['Fields'],_0x54192d))}})[_0xd1d0('0x16')](function(_0x14e0ed){logger[_0xd1d0('0xc')]('Ticket\x20created!');return _0x14e0ed[_0xd1d0('0x17')];});}function getUser(_0x4af4e5,_0x3e26f2){if(intUtil[_0xd1d0('0x18')](_0x3e26f2)){logger[_0xd1d0('0xc')](_0xd1d0('0x19'),_0x3e26f2);return request({'uri':util[_0xd1d0('0xe')]('%s/search.json',_0x4af4e5['remoteUri']),'qs':{'query':util[_0xd1d0('0xe')](_0xd1d0('0x1a'),_0x3e26f2)}})[_0xd1d0('0x16')](function(_0x522b15){if(_0x522b15['count']){logger[_0xd1d0('0xc')]('Agent\x20found!');return _[_0xd1d0('0x1b')](_0x522b15[_0xd1d0('0x1c')],{'email':_0x3e26f2,'role':_0xd1d0('0x1d')});}else{logger[_0xd1d0('0xc')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0xd1d0('0x1e'),_0x4af4e5[_0xd1d0('0x10')])})[_0xd1d0('0x16')](function(_0x19c584){logger[_0xd1d0('0xc')](_0xd1d0('0x1f'));return _0x19c584[_0xd1d0('0x20')];});}});}else{logger['info'](_0xd1d0('0x21'));return request({'uri':util['format'](_0xd1d0('0x1e'),_0x4af4e5[_0xd1d0('0x10')])})[_0xd1d0('0x16')](function(_0x79bfbf){logger['info']('Admin\x20account\x20selected.');return _0x79bfbf[_0xd1d0('0x20')];});}}function getEndUser(_0x5b98c3,_0x288a97,_0x530cd4){logger[_0xd1d0('0xc')](_0xd1d0('0x22'),_0x530cd4);return request({'uri':util['format'](_0xd1d0('0x23'),_0x5b98c3[_0xd1d0('0x10')]),'qs':{'query':util['format'](_0xd1d0('0x24'),_0x530cd4)}})[_0xd1d0('0x16')](function(_0xe6a537){var _0x1332c5;if(_0xe6a537[_0xd1d0('0x1c')][_0xd1d0('0x25')]){_0xe6a537['results']=_[_0xd1d0('0x26')](_0xe6a537[_0xd1d0('0x1c')],{'suspended':![],'role':'end-user'});if(_0xe6a537[_0xd1d0('0x1c')][_0xd1d0('0x25')]){_0x1332c5=_[_0xd1d0('0x27')](_0xe6a537[_0xd1d0('0x1c')]);}}if(_0x1332c5){logger[_0xd1d0('0xc')]('Enduser\x20found!');return _0x1332c5;}else{logger[_0xd1d0('0xc')](_0xd1d0('0x28'));return request({'uri':util['format'](_0xd1d0('0x29'),_0x5b98c3['remoteUri']),'method':_0xd1d0('0x11'),'body':{'user':{'role':_0xd1d0('0x2a'),'name':util['format'](_0xd1d0('0x2b'),_0x288a97||_0x530cd4),'phone':_0x530cd4}}})['then'](function(_0x3504be){logger[_0xd1d0('0xc')](_0xd1d0('0x2c'));return _0x3504be[_0xd1d0('0x20')];});}});}function getAuth(_0x1856dd){var _0xc3f38d;if(_0x1856dd[_0xd1d0('0x2d')]===_0xd1d0('0x2e')){_0xc3f38d=util['format'](_0xd1d0('0x2f'),_0x1856dd[_0xd1d0('0x30')],_0x1856dd['password']);}else if(_0x1856dd['authType']==='token'){_0xc3f38d=util['format'](_0xd1d0('0x31'),_0x1856dd[_0xd1d0('0x30')],_0x1856dd[_0xd1d0('0x32')]);}return util[_0xd1d0('0xe')](_0xd1d0('0x33'),new Buffer(_0xc3f38d)[_0xd1d0('0x34')](_0xd1d0('0x35')));}function request(_0x42b420){logger['debug'](_0xd1d0('0x36'),JSON[_0xd1d0('0x37')](_0x42b420));return rp(_[_0xd1d0('0x7')](_0x42b420,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0x2c49ef,_0x3b1e3){var _0x4b73f8=[];if(_0x2c49ef&&_0x2c49ef[_0xd1d0('0x25')]>0x0){_0x4b73f8=_['map'](_0x2c49ef,_0x3b1e3);}return _0x4b73f8;}function getCustomFields(_0x33aa2f,_0xf9133f){var _0x2487ed=[];var _0x44dab2={'custom_fields':[]};if(_0x33aa2f[_0xd1d0('0x25')]>0x0){_[_0xd1d0('0x38')](_0x33aa2f,function(_0x559ce5){if(_['includes'](['string','picklist'],_0x559ce5[_0xd1d0('0x39')])&&_0x559ce5[_0xd1d0('0x3a')]&&!_0x559ce5['customField']){_0x44dab2[_0x559ce5[_0xd1d0('0x3a')]['toLowerCase']()]=_0x559ce5[_0xd1d0('0x3b')][_0xd1d0('0x34')]();}else if(_[_0xd1d0('0x3c')]([_0xd1d0('0x3d'),'picklist'],_0x559ce5['type'])&&_0x559ce5[_0xd1d0('0x3e')]&&_0x559ce5[_0xd1d0('0x3f')]){_0x44dab2[_0xd1d0('0x40')][_0xd1d0('0x41')]({'id':_0x559ce5[_0xd1d0('0x3e')],'value':_0x559ce5[_0xd1d0('0x3b')][_0xd1d0('0x34')]()});}else if(_0x559ce5[_0xd1d0('0x39')]===_0xd1d0('0x42')&&_0x559ce5[_0xd1d0('0x43')]&&_0x559ce5[_0xd1d0('0x3e')]&&_0x559ce5[_0xd1d0('0x3f')]){_0xf9133f[_0x559ce5['variableName']]&&_0x44dab2[_0xd1d0('0x40')]['push']({'id':_0x559ce5[_0xd1d0('0x3e')],'value':_0xf9133f[_0x559ce5[_0xd1d0('0x43')]][_0xd1d0('0x34')]()});}else if(_0x559ce5['type']===_0xd1d0('0x44')&&_0x559ce5[_0xd1d0('0x45')]&&_0x559ce5[_0xd1d0('0x45')]['name']&&_0x559ce5[_0xd1d0('0x3e')]&&_0x559ce5[_0xd1d0('0x3f')]){_0xf9133f[_0x559ce5[_0xd1d0('0x45')][_0xd1d0('0x46')]['toLowerCase']()]&&_0x44dab2[_0xd1d0('0x40')][_0xd1d0('0x41')]({'id':_0x559ce5[_0xd1d0('0x3e')],'value':_0xf9133f[_0x559ce5['Variable'][_0xd1d0('0x46')]['toLowerCase']()][_0xd1d0('0x34')]()});}});}return _0x44dab2;}exports[_0xd1d0('0x47')]=function(_0x3abe88,_0x18e2e4,_0x3e79e1,_0x53d611,_0x4f3662,_0x5cda47){var _0x3b9726,_0x49c2bb;_0x5cda47[_0xd1d0('0x10')]=intUtil[_0xd1d0('0x48')](_0x5cda47[_0xd1d0('0x10')]);_0x5cda47[_0xd1d0('0x49')]=intUtil[_0xd1d0('0x48')](_0x5cda47['serverUrl']);if(_0x4f3662&&_0x4f3662[_0xd1d0('0x4a')]){logger['info'](_0xd1d0('0x4b'),_0xd1d0('0x4c'));_0x18e2e4[_0xd1d0('0x4d')]=util[_0xd1d0('0xe')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x5cda47['serverUrl'],_0x18e2e4[_0xd1d0('0x4e')],md5(_0x18e2e4[_0xd1d0('0x4e')]));}else{_0x18e2e4[_0xd1d0('0x4d')]='';}headers[_0xd1d0('0x4f')]=getAuth(_0x5cda47);return getUser(_0x5cda47,_0x53d611['email'])['then'](function(_0x3c0046){_0x3b9726=_0x3c0046;logger['info']('The\x20User\x20ID\x20is:',_0x3b9726['id']);return getEndUser(_0x5cda47,_0x18e2e4[_0xd1d0('0x50')],_0x18e2e4[_0xd1d0('0x51')]);})['then'](function(_0x133973){_0x49c2bb=_0x133973;logger[_0xd1d0('0xc')](_0xd1d0('0x52'),_0x49c2bb['id']);return getTicket(_0x5cda47,_0x3b9726,_0x49c2bb,_0x3e79e1,_0x18e2e4);})[_0xd1d0('0x16')](function(_0x49e120){if(_0x49e120){logger[_0xd1d0('0xc')](_0xd1d0('0x53'),_0x49e120['id']);switch(_0x5cda47[_0xd1d0('0x39')]){case _0xd1d0('0x54'):logger[_0xd1d0('0xc')]('[QUEUE]',_0xd1d0('0x55'));return request({'uri':util[_0xd1d0('0xe')](_0xd1d0('0x56'),_0x5cda47[_0xd1d0('0x10')],_0x3b9726['id'],_0x49e120['id']),'method':_0xd1d0('0x11')});case _0xd1d0('0x57'):logger[_0xd1d0('0xc')](_0xd1d0('0x4b'),_0xd1d0('0x58'));emit(util[_0xd1d0('0xe')](_0xd1d0('0x59'),_0x53d611['name']),_0xd1d0('0x5a'),{'uri':util[_0xd1d0('0xe')](_0xd1d0('0x5b'),_0x5cda47[_0xd1d0('0x10')]['replace'](_0xd1d0('0x5c'),''),_0x49e120['id'])});break;default:logger['error']('[QUEUE]',_0xd1d0('0x5d'));}}})[_0xd1d0('0x5e')](function(_0x567c66){logger['error'](_0xd1d0('0x5f'),util[_0xd1d0('0x60')](_0x567c66,{'showHidden':!![],'depth':null}));});};exports[_0xd1d0('0x61')]=function(_0x55e026,_0x1e70d5,_0x131bd0,_0x2a9d00,_0x4a947d,_0x378a0f,_0x3427b1){var _0x472613,_0x32ed4a;_0x378a0f[_0xd1d0('0x10')]=intUtil[_0xd1d0('0x48')](_0x378a0f['remoteUri']);_0x378a0f[_0xd1d0('0x49')]=intUtil[_0xd1d0('0x48')](_0x378a0f[_0xd1d0('0x49')]);if(_0x3427b1&&_0x3427b1[_0xd1d0('0x62')]&&_0x3427b1[_0xd1d0('0x62')]!==_0xd1d0('0x63')){logger[_0xd1d0('0xc')](_0xd1d0('0x64'),_0xd1d0('0x4c'));_0x1e70d5[_0xd1d0('0x4d')]=util['format'](_0xd1d0('0x65'),_0x378a0f[_0xd1d0('0x49')],_0x1e70d5[_0xd1d0('0x4e')],md5(_0x1e70d5[_0xd1d0('0x4e')]));}headers[_0xd1d0('0x4f')]=getAuth(_0x378a0f);return getUser(_0x378a0f,_0x2a9d00['email'])[_0xd1d0('0x16')](function(_0x140e86){_0x472613=_0x140e86;logger['info'](_0xd1d0('0x66'),_0x472613['id']);return getEndUser(_0x378a0f,_0x1e70d5[_0xd1d0('0x67')],_0x1e70d5[_0xd1d0('0x68')]);})[_0xd1d0('0x16')](function(_0x4ff9d9){_0x32ed4a=_0x4ff9d9;logger[_0xd1d0('0xc')](_0xd1d0('0x52'),_0x32ed4a['id']);return getTicket(_0x378a0f,_0x472613,_0x32ed4a,_0x131bd0,_0x1e70d5);})[_0xd1d0('0x16')](function(_0x5c24a6){if(_0x5c24a6){logger['info']('The\x20Ticket\x20ID\x20is:',_0x5c24a6['id']);switch(_0x378a0f['type']){case _0xd1d0('0x54'):logger[_0xd1d0('0xc')](_0xd1d0('0x64'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util[_0xd1d0('0xe')](_0xd1d0('0x56'),_0x378a0f[_0xd1d0('0x10')],_0x472613['id'],_0x5c24a6['id']),'method':_0xd1d0('0x11')});case'newTab':logger['info']('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xd1d0('0xe')](_0xd1d0('0x59'),_0x2a9d00[_0xd1d0('0x46')]),_0xd1d0('0x5a'),{'uri':util[_0xd1d0('0xe')](_0xd1d0('0x5b'),_0x378a0f['remoteUri']['replace'](_0xd1d0('0x5c'),''),_0x5c24a6['id'])});break;default:logger[_0xd1d0('0x69')]('[OUTBOUND]',_0xd1d0('0x5d'));}}})[_0xd1d0('0x5e')](function(_0x389886){logger[_0xd1d0('0x69')](_0xd1d0('0x6a'),util[_0xd1d0('0x60')](_0x389886,{'showHidden':!![],'depth':null}));});};exports[_0xd1d0('0x6b')]=function(_0x1a633f,_0x5cb6b7,_0x45c0fb,_0x169ee4,_0xcfdef2,_0x1230ff){var _0x45d9e0,_0x5b34e5;_0x1230ff['remoteUri']=intUtil[_0xd1d0('0x48')](_0x1230ff['remoteUri']);_0x1230ff[_0xd1d0('0x49')]=intUtil['stripTrailingSlash'](_0x1230ff[_0xd1d0('0x49')]);if(_0xcfdef2&&_0xcfdef2['monitor_format']){logger[_0xd1d0('0xc')]('['+_0x5cb6b7[_0xd1d0('0x6c')][_0xd1d0('0x6d')]()+']',_0xd1d0('0x4c'));_0x5cb6b7['recordingURL']=util[_0xd1d0('0xe')](_0xd1d0('0x65'),_0x1230ff[_0xd1d0('0x49')],_0x5cb6b7['uniqueid'],md5(_0x5cb6b7[_0xd1d0('0x4e')]));}else{_0x5cb6b7[_0xd1d0('0x4d')]='';}headers[_0xd1d0('0x4f')]=getAuth(_0x1230ff);return getUser(_0x1230ff)[_0xd1d0('0x16')](function(_0x4f6a05){_0x45d9e0=_0x4f6a05;logger[_0xd1d0('0xc')](_0xd1d0('0x66'),_0x45d9e0['id']);return getEndUser(_0x1230ff,_0x5cb6b7[_0xd1d0('0x50')],_0x5cb6b7[_0xd1d0('0x51')]);})['then'](function(_0x2e3e65){_0x5b34e5=_0x2e3e65;logger[_0xd1d0('0xc')](_0xd1d0('0x52'),_0x5b34e5['id']);return getTicket(_0x1230ff,_0x45d9e0,_0x5b34e5,_0x45c0fb,_0x5cb6b7);})[_0xd1d0('0x16')](function(_0x303348){if(_0x303348){logger[_0xd1d0('0xc')](_0xd1d0('0x53'),_0x303348['id']);}})[_0xd1d0('0x5e')](function(_0x3d0e80){logger['error']('['+_0x5cb6b7[_0xd1d0('0x6c')]['toUpperCase']()+']'+_0xd1d0('0x6e'),util[_0xd1d0('0x60')](_0x3d0e80,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
git://repos.xcallymotion.com / motion2.git / blobdiff