// * treaties. The SOFTWARE PRODUCT is licensed, not sold. *
// * *
// *************************************************************************
-var _0xc46b=['toLowerCase','string','push','variable','variableName','idField','customVariable','Variable','custom_fields','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','integrationTab','[QUEUE]','Displaying\x20ticket\x20to\x20agent...','user:%s','trigger:browser:url','%s/agent/tickets/%s','replace','error','Zendesk\x20account\x20type\x20not\x20recognized','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','recordingFormat','none','recordingURL','destcalleridname','The\x20Ticket\x20ID\x20is:','[OUTBOUND]','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','/api/v2','catch','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','util','ioredis','../../../../config/environment','../../../../config/logger','zendesk','redis','defaults','localhost','socket.io-emitter','emit','application/json','info','format','%s/tickets.json','POST','merge','Tags','name','getString','Subjects','Descriptions','then','ticket','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','remoteUri','type:user\x20role:agent\x20email:%s','count','Agent\x20found!','find','results','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','length','filter','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Caller\x20-\x20%s','Enduser\x20created.','authType','password','%s:%s','username','token','%s/token:%s','Basic\x20%s','toString','base64','debug','[HTTP]','stringify','GET','map','forEach','includes','picklist','type','nameField','customField'];(function(_0xbc7d4d,_0x1ea9cf){var _0x45cc9a=function(_0x3603ca){while(--_0x3603ca){_0xbc7d4d['push'](_0xbc7d4d['shift']());}};_0x45cc9a(++_0x1ea9cf);}(_0xc46b,0xa2));var _0xbc46=function(_0x550eaf,_0x42447d){_0x550eaf=_0x550eaf-0x0;var _0x2ffe90=_0xc46b[_0x550eaf];return _0x2ffe90;};'use strict';var _=require(_0xbc46('0x0'));var rp=require(_0xbc46('0x1'));var md5=require('md5');var util=require(_0xbc46('0x2'));var Redis=require(_0xbc46('0x3'));var intUtil=require('./util');var config=require(_0xbc46('0x4'));var logger=require(_0xbc46('0x5'))(_0xbc46('0x6'));config[_0xbc46('0x7')]=_[_0xbc46('0x8')](config['redis'],{'host':_0xbc46('0x9'),'port':0x18eb});var io=require(_0xbc46('0xa'))(new Redis(config[_0xbc46('0x7')]));function emit(_0x26ec89,_0x637b24,_0x3f35cc){io['to'](_0x26ec89)[_0xbc46('0xb')](_0x637b24,_0x3f35cc);}var headers={'Content-Type':_0xbc46('0xc'),'Accept':_0xbc46('0xc')};function getTicket(_0x211a4d,_0x4d3add,_0x41cc44,_0x52136f,_0x151e38){logger[_0xbc46('0xd')]('Creating\x20new\x20ticket...');return request({'uri':util[_0xbc46('0xe')](_0xbc46('0xf'),_0x211a4d['remoteUri']),'method':_0xbc46('0x10'),'body':{'ticket':_[_0xbc46('0x11')]({'requester_id':_0x41cc44['id'],'submitter_id':_0x4d3add?_0x4d3add['id']:undefined,'assignee_id':_0x4d3add?_0x4d3add['id']:undefined,'tags':getTags(_0x52136f[_0xbc46('0x12')],_0xbc46('0x13')),'subject':intUtil[_0xbc46('0x14')](_0x52136f[_0xbc46('0x15')],_0x151e38,'\x20'),'description':intUtil['getString'](_0x52136f[_0xbc46('0x16')],_0x151e38,'\x0a'),'comment':{'public':![],'body':intUtil[_0xbc46('0x14')](_0x52136f[_0xbc46('0x16')],_0x151e38,'\x0a')}},getCustomFields(_0x52136f['Fields'],_0x151e38))}})[_0xbc46('0x17')](function(_0x2cd2e9){logger[_0xbc46('0xd')]('Ticket\x20created!');return _0x2cd2e9[_0xbc46('0x18')];});}function getUser(_0x1b27ed,_0x228251){if(intUtil[_0xbc46('0x19')](_0x228251)){logger[_0xbc46('0xd')](_0xbc46('0x1a'),_0x228251);return request({'uri':util[_0xbc46('0xe')](_0xbc46('0x1b'),_0x1b27ed[_0xbc46('0x1c')]),'qs':{'query':util[_0xbc46('0xe')](_0xbc46('0x1d'),_0x228251)}})[_0xbc46('0x17')](function(_0x3e584e){if(_0x3e584e[_0xbc46('0x1e')]){logger['info'](_0xbc46('0x1f'));return _[_0xbc46('0x20')](_0x3e584e[_0xbc46('0x21')],{'email':_0x228251,'role':'agent'});}else{logger[_0xbc46('0xd')](_0xbc46('0x22'));return request({'uri':util['format'](_0xbc46('0x23'),_0x1b27ed[_0xbc46('0x1c')])})[_0xbc46('0x17')](function(_0x2d2f86){logger[_0xbc46('0xd')](_0xbc46('0x24'));return _0x2d2f86[_0xbc46('0x25')];});}});}else{logger[_0xbc46('0xd')](_0xbc46('0x22'));return request({'uri':util[_0xbc46('0xe')]('%s/users/me.json',_0x1b27ed[_0xbc46('0x1c')])})[_0xbc46('0x17')](function(_0x52d1f5){logger[_0xbc46('0xd')](_0xbc46('0x24'));return _0x52d1f5[_0xbc46('0x25')];});}}function getEndUser(_0x1489fc,_0x1cf8ab,_0x3be542){logger[_0xbc46('0xd')](_0xbc46('0x26'),_0x3be542);return request({'uri':util[_0xbc46('0xe')](_0xbc46('0x1b'),_0x1489fc[_0xbc46('0x1c')]),'qs':{'query':util[_0xbc46('0xe')](_0xbc46('0x27'),_0x3be542)}})[_0xbc46('0x17')](function(_0x5b9e5c){var _0x3fd69e;if(_0x5b9e5c[_0xbc46('0x21')][_0xbc46('0x28')]){_0x5b9e5c[_0xbc46('0x21')]=_[_0xbc46('0x29')](_0x5b9e5c[_0xbc46('0x21')],{'suspended':![],'role':'end-user'});if(_0x5b9e5c[_0xbc46('0x21')][_0xbc46('0x28')]){_0x3fd69e=_['first'](_0x5b9e5c['results']);}}if(_0x3fd69e){logger[_0xbc46('0xd')](_0xbc46('0x2a'));return _0x3fd69e;}else{logger[_0xbc46('0xd')](_0xbc46('0x2b'));return request({'uri':util[_0xbc46('0xe')]('%s/users.json',_0x1489fc[_0xbc46('0x1c')]),'method':_0xbc46('0x10'),'body':{'user':{'role':'end-user','name':util[_0xbc46('0xe')](_0xbc46('0x2c'),_0x1cf8ab||_0x3be542),'phone':_0x3be542}}})[_0xbc46('0x17')](function(_0x44208f){logger[_0xbc46('0xd')](_0xbc46('0x2d'));return _0x44208f[_0xbc46('0x25')];});}});}function getAuth(_0x1bbb35){var _0x5e7988;if(_0x1bbb35[_0xbc46('0x2e')]===_0xbc46('0x2f')){_0x5e7988=util[_0xbc46('0xe')](_0xbc46('0x30'),_0x1bbb35[_0xbc46('0x31')],_0x1bbb35['password']);}else if(_0x1bbb35['authType']===_0xbc46('0x32')){_0x5e7988=util[_0xbc46('0xe')](_0xbc46('0x33'),_0x1bbb35['username'],_0x1bbb35[_0xbc46('0x32')]);}return util[_0xbc46('0xe')](_0xbc46('0x34'),new Buffer(_0x5e7988)[_0xbc46('0x35')](_0xbc46('0x36')));}function request(_0x5b03d0){logger[_0xbc46('0x37')](_0xbc46('0x38'),JSON[_0xbc46('0x39')](_0x5b03d0));return rp(_[_0xbc46('0x8')](_0x5b03d0,{'method':_0xbc46('0x3a'),'headers':headers,'json':!![]}));}function getTags(_0x3adbef,_0x279395){var _0x27331f=[];if(_0x3adbef&&_0x3adbef[_0xbc46('0x28')]>0x0){_0x27331f=_[_0xbc46('0x3b')](_0x3adbef,_0x279395);}return _0x27331f;}function getCustomFields(_0x5ad12b,_0xf734ab){var _0x3e7c1b=[];var _0x441179={'custom_fields':[]};if(_0x5ad12b[_0xbc46('0x28')]>0x0){_[_0xbc46('0x3c')](_0x5ad12b,function(_0x4fbbdb){if(_[_0xbc46('0x3d')](['string',_0xbc46('0x3e')],_0x4fbbdb[_0xbc46('0x3f')])&&_0x4fbbdb[_0xbc46('0x40')]&&!_0x4fbbdb[_0xbc46('0x41')]){_0x441179[_0x4fbbdb[_0xbc46('0x40')][_0xbc46('0x42')]()]=_0x4fbbdb['content'][_0xbc46('0x35')]();}else if(_[_0xbc46('0x3d')]([_0xbc46('0x43'),_0xbc46('0x3e')],_0x4fbbdb[_0xbc46('0x3f')])&&_0x4fbbdb['idField']&&_0x4fbbdb[_0xbc46('0x41')]){_0x441179['custom_fields'][_0xbc46('0x44')]({'id':_0x4fbbdb['idField'],'value':_0x4fbbdb['content'][_0xbc46('0x35')]()});}else if(_0x4fbbdb[_0xbc46('0x3f')]===_0xbc46('0x45')&&_0x4fbbdb[_0xbc46('0x46')]&&_0x4fbbdb[_0xbc46('0x47')]&&_0x4fbbdb[_0xbc46('0x41')]){_0xf734ab[_0x4fbbdb[_0xbc46('0x46')]]&&_0x441179['custom_fields'][_0xbc46('0x44')]({'id':_0x4fbbdb['idField'],'value':_0xf734ab[_0x4fbbdb['variableName']][_0xbc46('0x35')]()});}else if(_0x4fbbdb[_0xbc46('0x3f')]===_0xbc46('0x48')&&_0x4fbbdb[_0xbc46('0x49')]&&_0x4fbbdb[_0xbc46('0x49')][_0xbc46('0x13')]&&_0x4fbbdb[_0xbc46('0x47')]&&_0x4fbbdb[_0xbc46('0x41')]){_0xf734ab[_0x4fbbdb['Variable'][_0xbc46('0x13')][_0xbc46('0x42')]()]&&_0x441179[_0xbc46('0x4a')][_0xbc46('0x44')]({'id':_0x4fbbdb[_0xbc46('0x47')],'value':_0xf734ab[_0x4fbbdb[_0xbc46('0x49')][_0xbc46('0x13')]['toLowerCase']()][_0xbc46('0x35')]()});}});}return _0x441179;}exports['queue']=function(_0x4682c8,_0x12287e,_0x5562bc,_0x74ee73,_0x47e19f,_0x4c3e4c){var _0x5929ff,_0x16cb56;_0x4c3e4c[_0xbc46('0x1c')]=intUtil[_0xbc46('0x4b')](_0x4c3e4c[_0xbc46('0x1c')]);_0x4c3e4c[_0xbc46('0x4c')]=intUtil[_0xbc46('0x4b')](_0x4c3e4c[_0xbc46('0x4c')]);if(_0x47e19f&&_0x47e19f[_0xbc46('0x4d')]){logger[_0xbc46('0xd')]('[QUEUE]',_0xbc46('0x4e'));_0x12287e['recordingURL']=util['format'](_0xbc46('0x4f'),_0x4c3e4c['serverUrl'],_0x12287e['uniqueid'],md5(_0x12287e[_0xbc46('0x50')]));}else{_0x12287e['recordingURL']='';}headers[_0xbc46('0x51')]=getAuth(_0x4c3e4c);return getUser(_0x4c3e4c,_0x74ee73[_0xbc46('0x52')])[_0xbc46('0x17')](function(_0x19ad57){_0x5929ff=_0x19ad57;logger[_0xbc46('0xd')](_0xbc46('0x53'),_0x5929ff['id']);return getEndUser(_0x4c3e4c,_0x12287e[_0xbc46('0x54')],_0x12287e[_0xbc46('0x55')]);})[_0xbc46('0x17')](function(_0xe23576){_0x16cb56=_0xe23576;logger['info'](_0xbc46('0x56'),_0x16cb56['id']);return getTicket(_0x4c3e4c,_0x5929ff,_0x16cb56,_0x5562bc,_0x12287e);})[_0xbc46('0x17')](function(_0x11bffb){if(_0x11bffb){logger[_0xbc46('0xd')]('The\x20Ticket\x20ID\x20is:',_0x11bffb['id']);switch(_0x4c3e4c[_0xbc46('0x3f')]){case _0xbc46('0x57'):logger[_0xbc46('0xd')](_0xbc46('0x58'),_0xbc46('0x59'));return request({'uri':util[_0xbc46('0xe')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x4c3e4c[_0xbc46('0x1c')],_0x5929ff['id'],_0x11bffb['id']),'method':_0xbc46('0x10')});case'newTab':logger['info'](_0xbc46('0x58'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xbc46('0xe')](_0xbc46('0x5a'),_0x74ee73[_0xbc46('0x13')]),_0xbc46('0x5b'),{'uri':util[_0xbc46('0xe')](_0xbc46('0x5c'),_0x4c3e4c[_0xbc46('0x1c')][_0xbc46('0x5d')]('/api/v2',''),_0x11bffb['id'])});break;default:logger[_0xbc46('0x5e')](_0xbc46('0x58'),_0xbc46('0x5f'));}}})['catch'](function(_0x25ba98){logger[_0xbc46('0x5e')](_0xbc46('0x60'),util[_0xbc46('0x61')](_0x25ba98,{'showHidden':!![],'depth':null}));});};exports[_0xbc46('0x62')]=function(_0x459d01,_0x416ebe,_0x324a37,_0x41924f,_0x441e00,_0x32bda3,_0x2b568f){var _0x534cd7,_0xdb5332;_0x32bda3['remoteUri']=intUtil[_0xbc46('0x4b')](_0x32bda3[_0xbc46('0x1c')]);_0x32bda3[_0xbc46('0x4c')]=intUtil[_0xbc46('0x4b')](_0x32bda3[_0xbc46('0x4c')]);if(_0x2b568f&&_0x2b568f[_0xbc46('0x63')]&&_0x2b568f[_0xbc46('0x63')]!==_0xbc46('0x64')){logger[_0xbc46('0xd')]('[OUTBOUND]',_0xbc46('0x4e'));_0x416ebe[_0xbc46('0x65')]=util[_0xbc46('0xe')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x32bda3[_0xbc46('0x4c')],_0x416ebe['uniqueid'],md5(_0x416ebe['uniqueid']));}headers[_0xbc46('0x51')]=getAuth(_0x32bda3);return getUser(_0x32bda3,_0x41924f[_0xbc46('0x52')])[_0xbc46('0x17')](function(_0x400324){_0x534cd7=_0x400324;logger['info']('The\x20User\x20ID\x20is:',_0x534cd7['id']);return getEndUser(_0x32bda3,_0x416ebe[_0xbc46('0x66')],_0x416ebe['destcalleridnum']);})[_0xbc46('0x17')](function(_0x8654e0){_0xdb5332=_0x8654e0;logger[_0xbc46('0xd')](_0xbc46('0x56'),_0xdb5332['id']);return getTicket(_0x32bda3,_0x534cd7,_0xdb5332,_0x324a37,_0x416ebe);})[_0xbc46('0x17')](function(_0x443b27){if(_0x443b27){logger['info'](_0xbc46('0x67'),_0x443b27['id']);switch(_0x32bda3[_0xbc46('0x3f')]){case'integrationTab':logger[_0xbc46('0xd')](_0xbc46('0x68'),_0xbc46('0x59'));return request({'uri':util[_0xbc46('0xe')](_0xbc46('0x69'),_0x32bda3[_0xbc46('0x1c')],_0x534cd7['id'],_0x443b27['id']),'method':'POST'});case _0xbc46('0x6a'):logger[_0xbc46('0xd')](_0xbc46('0x68'),_0xbc46('0x6b'));emit(util[_0xbc46('0xe')](_0xbc46('0x5a'),_0x41924f[_0xbc46('0x13')]),_0xbc46('0x5b'),{'uri':util[_0xbc46('0xe')](_0xbc46('0x5c'),_0x32bda3[_0xbc46('0x1c')][_0xbc46('0x5d')](_0xbc46('0x6c'),''),_0x443b27['id'])});break;default:logger[_0xbc46('0x5e')]('[OUTBOUND]','Zendesk\x20account\x20type\x20not\x20recognized');}}})[_0xbc46('0x6d')](function(_0x2b06b5){logger[_0xbc46('0x5e')](_0xbc46('0x6e'),util[_0xbc46('0x61')](_0x2b06b5,{'showHidden':!![],'depth':null}));});};exports['unmanaged']=function(_0x15f867,_0x27e44f,_0x185fcd,_0x2f642,_0x57323e,_0x262b75){var _0x5e70f4,_0x2b67ea;_0x262b75[_0xbc46('0x1c')]=intUtil[_0xbc46('0x4b')](_0x262b75[_0xbc46('0x1c')]);_0x262b75[_0xbc46('0x4c')]=intUtil['stripTrailingSlash'](_0x262b75[_0xbc46('0x4c')]);if(_0x57323e&&_0x57323e['monitor_format']){logger['info']('['+_0x27e44f[_0xbc46('0x6f')][_0xbc46('0x70')]()+']','Recording\x20is\x20enabled!');_0x27e44f[_0xbc46('0x65')]=util[_0xbc46('0xe')](_0xbc46('0x4f'),_0x262b75[_0xbc46('0x4c')],_0x27e44f[_0xbc46('0x50')],md5(_0x27e44f[_0xbc46('0x50')]));}else{_0x27e44f['recordingURL']='';}headers[_0xbc46('0x51')]=getAuth(_0x262b75);return getUser(_0x262b75)['then'](function(_0x1e28a8){_0x5e70f4=_0x1e28a8;logger[_0xbc46('0xd')](_0xbc46('0x53'),_0x5e70f4['id']);return getEndUser(_0x262b75,_0x27e44f[_0xbc46('0x54')],_0x27e44f[_0xbc46('0x55')]);})[_0xbc46('0x17')](function(_0x19093a){_0x2b67ea=_0x19093a;logger[_0xbc46('0xd')](_0xbc46('0x56'),_0x2b67ea['id']);return getTicket(_0x262b75,_0x5e70f4,_0x2b67ea,_0x185fcd,_0x27e44f);})['then'](function(_0x21e72c){if(_0x21e72c){logger[_0xbc46('0xd')]('The\x20Ticket\x20ID\x20is:',_0x21e72c['id']);}})[_0xbc46('0x6d')](function(_0x364a73){logger[_0xbc46('0x5e')]('['+_0x27e44f[_0xbc46('0x6f')][_0xbc46('0x70')]()+']'+_0xbc46('0x71'),util['inspect'](_0x364a73,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x1d0d=['token','Basic\x20%s','toString','base64','[HTTP]','stringify','forEach','type','nameField','content','includes','string','idField','customField','custom_fields','push','variable','variableName','customVariable','Variable','name','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','uniqueid','Authorization','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/agent/tickets/%s','/api/v2','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','recordingFormat','none','[OUTBOUND]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','The\x20User\x20ID\x20is:','destcalleridname','destcalleridnum','error','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','md5','util','ioredis','./util','../../../../config/environment','zendesk','defaults','localhost','redis','emit','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','remoteUri','POST','merge','getString','Subjects','Descriptions','then','ticket','validateEmail','Getting\x20agent\x20with\x20email','type:user\x20role:agent\x20email:%s','find','results','agent','%s/users/me.json','Admin\x20account\x20selected.','user','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Searching\x20enduser\x20with\x20phone','%s/search.json','type:user\x20role:end-user\x20phone:%s','length','filter','first','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','end-user','Caller\x20-\x20%s','Enduser\x20created.','authType','password','%s:%s','username','%s/token:%s'];(function(_0x23aa78,_0x25179c){var _0x5a81be=function(_0x47bb3f){while(--_0x47bb3f){_0x23aa78['push'](_0x23aa78['shift']());}};_0x5a81be(++_0x25179c);}(_0x1d0d,0x18a));var _0xd1d0=function(_0x189dc6,_0x1a9eea){_0x189dc6=_0x189dc6-0x0;var _0x1b8ac6=_0x1d0d[_0x189dc6];return _0x1b8ac6;};'use strict';var _=require(_0xd1d0('0x0'));var rp=require('request-promise');var md5=require(_0xd1d0('0x1'));var util=require(_0xd1d0('0x2'));var Redis=require(_0xd1d0('0x3'));var intUtil=require(_0xd1d0('0x4'));var config=require(_0xd1d0('0x5'));var logger=require('../../../../config/logger')(_0xd1d0('0x6'));config['redis']=_[_0xd1d0('0x7')](config['redis'],{'host':_0xd1d0('0x8'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0xd1d0('0x9')]));function emit(_0x4a2ac7,_0x23fa62,_0x22989c){io['to'](_0x4a2ac7)[_0xd1d0('0xa')](_0x23fa62,_0x22989c);}var headers={'Content-Type':'application/json','Accept':_0xd1d0('0xb')};function getTicket(_0x269a15,_0x307f25,_0x5b0fa4,_0x176b19,_0x54192d){logger[_0xd1d0('0xc')](_0xd1d0('0xd'));return request({'uri':util[_0xd1d0('0xe')](_0xd1d0('0xf'),_0x269a15[_0xd1d0('0x10')]),'method':_0xd1d0('0x11'),'body':{'ticket':_[_0xd1d0('0x12')]({'requester_id':_0x5b0fa4['id'],'submitter_id':_0x307f25?_0x307f25['id']:undefined,'assignee_id':_0x307f25?_0x307f25['id']:undefined,'tags':getTags(_0x176b19['Tags'],'name'),'subject':intUtil[_0xd1d0('0x13')](_0x176b19[_0xd1d0('0x14')],_0x54192d,'\x20'),'description':intUtil[_0xd1d0('0x13')](_0x176b19[_0xd1d0('0x15')],_0x54192d,'\x0a'),'comment':{'public':![],'body':intUtil['getString'](_0x176b19[_0xd1d0('0x15')],_0x54192d,'\x0a')}},getCustomFields(_0x176b19['Fields'],_0x54192d))}})[_0xd1d0('0x16')](function(_0x14e0ed){logger[_0xd1d0('0xc')]('Ticket\x20created!');return _0x14e0ed[_0xd1d0('0x17')];});}function getUser(_0x4af4e5,_0x3e26f2){if(intUtil[_0xd1d0('0x18')](_0x3e26f2)){logger[_0xd1d0('0xc')](_0xd1d0('0x19'),_0x3e26f2);return request({'uri':util[_0xd1d0('0xe')]('%s/search.json',_0x4af4e5['remoteUri']),'qs':{'query':util[_0xd1d0('0xe')](_0xd1d0('0x1a'),_0x3e26f2)}})[_0xd1d0('0x16')](function(_0x522b15){if(_0x522b15['count']){logger[_0xd1d0('0xc')]('Agent\x20found!');return _[_0xd1d0('0x1b')](_0x522b15[_0xd1d0('0x1c')],{'email':_0x3e26f2,'role':_0xd1d0('0x1d')});}else{logger[_0xd1d0('0xc')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0xd1d0('0x1e'),_0x4af4e5[_0xd1d0('0x10')])})[_0xd1d0('0x16')](function(_0x19c584){logger[_0xd1d0('0xc')](_0xd1d0('0x1f'));return _0x19c584[_0xd1d0('0x20')];});}});}else{logger['info'](_0xd1d0('0x21'));return request({'uri':util['format'](_0xd1d0('0x1e'),_0x4af4e5[_0xd1d0('0x10')])})[_0xd1d0('0x16')](function(_0x79bfbf){logger['info']('Admin\x20account\x20selected.');return _0x79bfbf[_0xd1d0('0x20')];});}}function getEndUser(_0x5b98c3,_0x288a97,_0x530cd4){logger[_0xd1d0('0xc')](_0xd1d0('0x22'),_0x530cd4);return request({'uri':util['format'](_0xd1d0('0x23'),_0x5b98c3[_0xd1d0('0x10')]),'qs':{'query':util['format'](_0xd1d0('0x24'),_0x530cd4)}})[_0xd1d0('0x16')](function(_0xe6a537){var _0x1332c5;if(_0xe6a537[_0xd1d0('0x1c')][_0xd1d0('0x25')]){_0xe6a537['results']=_[_0xd1d0('0x26')](_0xe6a537[_0xd1d0('0x1c')],{'suspended':![],'role':'end-user'});if(_0xe6a537[_0xd1d0('0x1c')][_0xd1d0('0x25')]){_0x1332c5=_[_0xd1d0('0x27')](_0xe6a537[_0xd1d0('0x1c')]);}}if(_0x1332c5){logger[_0xd1d0('0xc')]('Enduser\x20found!');return _0x1332c5;}else{logger[_0xd1d0('0xc')](_0xd1d0('0x28'));return request({'uri':util['format'](_0xd1d0('0x29'),_0x5b98c3['remoteUri']),'method':_0xd1d0('0x11'),'body':{'user':{'role':_0xd1d0('0x2a'),'name':util['format'](_0xd1d0('0x2b'),_0x288a97||_0x530cd4),'phone':_0x530cd4}}})['then'](function(_0x3504be){logger[_0xd1d0('0xc')](_0xd1d0('0x2c'));return _0x3504be[_0xd1d0('0x20')];});}});}function getAuth(_0x1856dd){var _0xc3f38d;if(_0x1856dd[_0xd1d0('0x2d')]===_0xd1d0('0x2e')){_0xc3f38d=util['format'](_0xd1d0('0x2f'),_0x1856dd[_0xd1d0('0x30')],_0x1856dd['password']);}else if(_0x1856dd['authType']==='token'){_0xc3f38d=util['format'](_0xd1d0('0x31'),_0x1856dd[_0xd1d0('0x30')],_0x1856dd[_0xd1d0('0x32')]);}return util[_0xd1d0('0xe')](_0xd1d0('0x33'),new Buffer(_0xc3f38d)[_0xd1d0('0x34')](_0xd1d0('0x35')));}function request(_0x42b420){logger['debug'](_0xd1d0('0x36'),JSON[_0xd1d0('0x37')](_0x42b420));return rp(_[_0xd1d0('0x7')](_0x42b420,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0x2c49ef,_0x3b1e3){var _0x4b73f8=[];if(_0x2c49ef&&_0x2c49ef[_0xd1d0('0x25')]>0x0){_0x4b73f8=_['map'](_0x2c49ef,_0x3b1e3);}return _0x4b73f8;}function getCustomFields(_0x33aa2f,_0xf9133f){var _0x2487ed=[];var _0x44dab2={'custom_fields':[]};if(_0x33aa2f[_0xd1d0('0x25')]>0x0){_[_0xd1d0('0x38')](_0x33aa2f,function(_0x559ce5){if(_['includes'](['string','picklist'],_0x559ce5[_0xd1d0('0x39')])&&_0x559ce5[_0xd1d0('0x3a')]&&!_0x559ce5['customField']){_0x44dab2[_0x559ce5[_0xd1d0('0x3a')]['toLowerCase']()]=_0x559ce5[_0xd1d0('0x3b')][_0xd1d0('0x34')]();}else if(_[_0xd1d0('0x3c')]([_0xd1d0('0x3d'),'picklist'],_0x559ce5['type'])&&_0x559ce5[_0xd1d0('0x3e')]&&_0x559ce5[_0xd1d0('0x3f')]){_0x44dab2[_0xd1d0('0x40')][_0xd1d0('0x41')]({'id':_0x559ce5[_0xd1d0('0x3e')],'value':_0x559ce5[_0xd1d0('0x3b')][_0xd1d0('0x34')]()});}else if(_0x559ce5[_0xd1d0('0x39')]===_0xd1d0('0x42')&&_0x559ce5[_0xd1d0('0x43')]&&_0x559ce5[_0xd1d0('0x3e')]&&_0x559ce5[_0xd1d0('0x3f')]){_0xf9133f[_0x559ce5['variableName']]&&_0x44dab2[_0xd1d0('0x40')]['push']({'id':_0x559ce5[_0xd1d0('0x3e')],'value':_0xf9133f[_0x559ce5[_0xd1d0('0x43')]][_0xd1d0('0x34')]()});}else if(_0x559ce5['type']===_0xd1d0('0x44')&&_0x559ce5[_0xd1d0('0x45')]&&_0x559ce5[_0xd1d0('0x45')]['name']&&_0x559ce5[_0xd1d0('0x3e')]&&_0x559ce5[_0xd1d0('0x3f')]){_0xf9133f[_0x559ce5[_0xd1d0('0x45')][_0xd1d0('0x46')]['toLowerCase']()]&&_0x44dab2[_0xd1d0('0x40')][_0xd1d0('0x41')]({'id':_0x559ce5[_0xd1d0('0x3e')],'value':_0xf9133f[_0x559ce5['Variable'][_0xd1d0('0x46')]['toLowerCase']()][_0xd1d0('0x34')]()});}});}return _0x44dab2;}exports[_0xd1d0('0x47')]=function(_0x3abe88,_0x18e2e4,_0x3e79e1,_0x53d611,_0x4f3662,_0x5cda47){var _0x3b9726,_0x49c2bb;_0x5cda47[_0xd1d0('0x10')]=intUtil[_0xd1d0('0x48')](_0x5cda47[_0xd1d0('0x10')]);_0x5cda47[_0xd1d0('0x49')]=intUtil[_0xd1d0('0x48')](_0x5cda47['serverUrl']);if(_0x4f3662&&_0x4f3662[_0xd1d0('0x4a')]){logger['info'](_0xd1d0('0x4b'),_0xd1d0('0x4c'));_0x18e2e4[_0xd1d0('0x4d')]=util[_0xd1d0('0xe')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x5cda47['serverUrl'],_0x18e2e4[_0xd1d0('0x4e')],md5(_0x18e2e4[_0xd1d0('0x4e')]));}else{_0x18e2e4[_0xd1d0('0x4d')]='';}headers[_0xd1d0('0x4f')]=getAuth(_0x5cda47);return getUser(_0x5cda47,_0x53d611['email'])['then'](function(_0x3c0046){_0x3b9726=_0x3c0046;logger['info']('The\x20User\x20ID\x20is:',_0x3b9726['id']);return getEndUser(_0x5cda47,_0x18e2e4[_0xd1d0('0x50')],_0x18e2e4[_0xd1d0('0x51')]);})['then'](function(_0x133973){_0x49c2bb=_0x133973;logger[_0xd1d0('0xc')](_0xd1d0('0x52'),_0x49c2bb['id']);return getTicket(_0x5cda47,_0x3b9726,_0x49c2bb,_0x3e79e1,_0x18e2e4);})[_0xd1d0('0x16')](function(_0x49e120){if(_0x49e120){logger[_0xd1d0('0xc')](_0xd1d0('0x53'),_0x49e120['id']);switch(_0x5cda47[_0xd1d0('0x39')]){case _0xd1d0('0x54'):logger[_0xd1d0('0xc')]('[QUEUE]',_0xd1d0('0x55'));return request({'uri':util[_0xd1d0('0xe')](_0xd1d0('0x56'),_0x5cda47[_0xd1d0('0x10')],_0x3b9726['id'],_0x49e120['id']),'method':_0xd1d0('0x11')});case _0xd1d0('0x57'):logger[_0xd1d0('0xc')](_0xd1d0('0x4b'),_0xd1d0('0x58'));emit(util[_0xd1d0('0xe')](_0xd1d0('0x59'),_0x53d611['name']),_0xd1d0('0x5a'),{'uri':util[_0xd1d0('0xe')](_0xd1d0('0x5b'),_0x5cda47[_0xd1d0('0x10')]['replace'](_0xd1d0('0x5c'),''),_0x49e120['id'])});break;default:logger['error']('[QUEUE]',_0xd1d0('0x5d'));}}})[_0xd1d0('0x5e')](function(_0x567c66){logger['error'](_0xd1d0('0x5f'),util[_0xd1d0('0x60')](_0x567c66,{'showHidden':!![],'depth':null}));});};exports[_0xd1d0('0x61')]=function(_0x55e026,_0x1e70d5,_0x131bd0,_0x2a9d00,_0x4a947d,_0x378a0f,_0x3427b1){var _0x472613,_0x32ed4a;_0x378a0f[_0xd1d0('0x10')]=intUtil[_0xd1d0('0x48')](_0x378a0f['remoteUri']);_0x378a0f[_0xd1d0('0x49')]=intUtil[_0xd1d0('0x48')](_0x378a0f[_0xd1d0('0x49')]);if(_0x3427b1&&_0x3427b1[_0xd1d0('0x62')]&&_0x3427b1[_0xd1d0('0x62')]!==_0xd1d0('0x63')){logger[_0xd1d0('0xc')](_0xd1d0('0x64'),_0xd1d0('0x4c'));_0x1e70d5[_0xd1d0('0x4d')]=util['format'](_0xd1d0('0x65'),_0x378a0f[_0xd1d0('0x49')],_0x1e70d5[_0xd1d0('0x4e')],md5(_0x1e70d5[_0xd1d0('0x4e')]));}headers[_0xd1d0('0x4f')]=getAuth(_0x378a0f);return getUser(_0x378a0f,_0x2a9d00['email'])[_0xd1d0('0x16')](function(_0x140e86){_0x472613=_0x140e86;logger['info'](_0xd1d0('0x66'),_0x472613['id']);return getEndUser(_0x378a0f,_0x1e70d5[_0xd1d0('0x67')],_0x1e70d5[_0xd1d0('0x68')]);})[_0xd1d0('0x16')](function(_0x4ff9d9){_0x32ed4a=_0x4ff9d9;logger[_0xd1d0('0xc')](_0xd1d0('0x52'),_0x32ed4a['id']);return getTicket(_0x378a0f,_0x472613,_0x32ed4a,_0x131bd0,_0x1e70d5);})[_0xd1d0('0x16')](function(_0x5c24a6){if(_0x5c24a6){logger['info']('The\x20Ticket\x20ID\x20is:',_0x5c24a6['id']);switch(_0x378a0f['type']){case _0xd1d0('0x54'):logger[_0xd1d0('0xc')](_0xd1d0('0x64'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util[_0xd1d0('0xe')](_0xd1d0('0x56'),_0x378a0f[_0xd1d0('0x10')],_0x472613['id'],_0x5c24a6['id']),'method':_0xd1d0('0x11')});case'newTab':logger['info']('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xd1d0('0xe')](_0xd1d0('0x59'),_0x2a9d00[_0xd1d0('0x46')]),_0xd1d0('0x5a'),{'uri':util[_0xd1d0('0xe')](_0xd1d0('0x5b'),_0x378a0f['remoteUri']['replace'](_0xd1d0('0x5c'),''),_0x5c24a6['id'])});break;default:logger[_0xd1d0('0x69')]('[OUTBOUND]',_0xd1d0('0x5d'));}}})[_0xd1d0('0x5e')](function(_0x389886){logger[_0xd1d0('0x69')](_0xd1d0('0x6a'),util[_0xd1d0('0x60')](_0x389886,{'showHidden':!![],'depth':null}));});};exports[_0xd1d0('0x6b')]=function(_0x1a633f,_0x5cb6b7,_0x45c0fb,_0x169ee4,_0xcfdef2,_0x1230ff){var _0x45d9e0,_0x5b34e5;_0x1230ff['remoteUri']=intUtil[_0xd1d0('0x48')](_0x1230ff['remoteUri']);_0x1230ff[_0xd1d0('0x49')]=intUtil['stripTrailingSlash'](_0x1230ff[_0xd1d0('0x49')]);if(_0xcfdef2&&_0xcfdef2['monitor_format']){logger[_0xd1d0('0xc')]('['+_0x5cb6b7[_0xd1d0('0x6c')][_0xd1d0('0x6d')]()+']',_0xd1d0('0x4c'));_0x5cb6b7['recordingURL']=util[_0xd1d0('0xe')](_0xd1d0('0x65'),_0x1230ff[_0xd1d0('0x49')],_0x5cb6b7['uniqueid'],md5(_0x5cb6b7[_0xd1d0('0x4e')]));}else{_0x5cb6b7[_0xd1d0('0x4d')]='';}headers[_0xd1d0('0x4f')]=getAuth(_0x1230ff);return getUser(_0x1230ff)[_0xd1d0('0x16')](function(_0x4f6a05){_0x45d9e0=_0x4f6a05;logger[_0xd1d0('0xc')](_0xd1d0('0x66'),_0x45d9e0['id']);return getEndUser(_0x1230ff,_0x5cb6b7[_0xd1d0('0x50')],_0x5cb6b7[_0xd1d0('0x51')]);})['then'](function(_0x2e3e65){_0x5b34e5=_0x2e3e65;logger[_0xd1d0('0xc')](_0xd1d0('0x52'),_0x5b34e5['id']);return getTicket(_0x1230ff,_0x45d9e0,_0x5b34e5,_0x45c0fb,_0x5cb6b7);})[_0xd1d0('0x16')](function(_0x303348){if(_0x303348){logger[_0xd1d0('0xc')](_0xd1d0('0x53'),_0x303348['id']);}})[_0xd1d0('0x5e')](function(_0x3d0e80){logger['error']('['+_0x5cb6b7[_0xd1d0('0x6c')]['toUpperCase']()+']'+_0xd1d0('0x6e'),util[_0xd1d0('0x60')](_0x3d0e80,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
git://repos.xcallymotion.com / motion2.git / blobdiff