Built motion from commit (unavailable).|2.5.27
[motion2.git] / server / services / ami / trigger / integration / zendesk.js
index 8751219..26d9187 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0xfc60=['Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','type:user\x20role:end-user\x20phone:%s','length','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','end-user','Caller\x20-\x20%s','authType','%s:%s','username','password','%s/token:%s','Basic\x20%s','toString','debug','[HTTP]','GET','forEach','type','nameField','toLowerCase','content','string','idField','customField','custom_fields','push','variable','variableName','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','[QUEUE]','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','replace','/api/v2','error','Zendesk\x20account\x20type\x20not\x20recognized','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','recordingFormat','[OUTBOUND]','destcalleridname','destcalleridnum','integrationTab','Displaying\x20ticket\x20to\x20agent...','%s/agent/tickets/%s','catch','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','inspect','unmanaged','calleridname','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','util','ioredis','./util','../../../../config/logger','zendesk','defaults','redis','localhost','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','POST','name','getString','Subjects','Descriptions','Fields','then','Ticket\x20created!','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','remoteUri','count','Agent\x20found!','find','results'];(function(_0x1efe03,_0x55b566){var _0x30060c=function(_0x2fc6a6){while(--_0x2fc6a6){_0x1efe03['push'](_0x1efe03['shift']());}};_0x30060c(++_0x55b566);}(_0xfc60,0xb3));var _0x0fc6=function(_0x4e5b7c,_0x291c10){_0x4e5b7c=_0x4e5b7c-0x0;var _0x2c89af=_0xfc60[_0x4e5b7c];return _0x2c89af;};'use strict';var _=require(_0x0fc6('0x0'));var rp=require(_0x0fc6('0x1'));var md5=require('md5');var util=require(_0x0fc6('0x2'));var Redis=require(_0x0fc6('0x3'));var intUtil=require(_0x0fc6('0x4'));var config=require('../../../../config/environment');var logger=require(_0x0fc6('0x5'))(_0x0fc6('0x6'));config['redis']=_[_0x0fc6('0x7')](config[_0x0fc6('0x8')],{'host':_0x0fc6('0x9'),'port':0x18eb});var io=require(_0x0fc6('0xa'))(new Redis(config['redis']));function emit(_0x5e4bb7,_0x12db30,_0x292ee9){io['to'](_0x5e4bb7)[_0x0fc6('0xb')](_0x12db30,_0x292ee9);}var headers={'Content-Type':_0x0fc6('0xc'),'Accept':'application/json'};function getTicket(_0x3768f9,_0x60ef83,_0x2dccf1,_0x53e321,_0x18696c){logger[_0x0fc6('0xd')](_0x0fc6('0xe'));return request({'uri':util[_0x0fc6('0xf')](_0x0fc6('0x10'),_0x3768f9['remoteUri']),'method':_0x0fc6('0x11'),'body':{'ticket':_['merge']({'requester_id':_0x2dccf1['id'],'submitter_id':_0x60ef83?_0x60ef83['id']:undefined,'assignee_id':_0x60ef83?_0x60ef83['id']:undefined,'tags':getTags(_0x53e321['Tags'],_0x0fc6('0x12')),'subject':intUtil[_0x0fc6('0x13')](_0x53e321[_0x0fc6('0x14')],_0x18696c,'\x20'),'description':intUtil[_0x0fc6('0x13')](_0x53e321[_0x0fc6('0x15')],_0x18696c,'\x0a'),'comment':{'public':![],'body':intUtil[_0x0fc6('0x13')](_0x53e321['Descriptions'],_0x18696c,'\x0a')}},getCustomFields(_0x53e321[_0x0fc6('0x16')],_0x18696c))}})[_0x0fc6('0x17')](function(_0x12ee6d){logger[_0x0fc6('0xd')](_0x0fc6('0x18'));return _0x12ee6d['ticket'];});}function getUser(_0x1cf7fc,_0x15e2fb){if(intUtil[_0x0fc6('0x19')](_0x15e2fb)){logger['info'](_0x0fc6('0x1a'),_0x15e2fb);return request({'uri':util['format'](_0x0fc6('0x1b'),_0x1cf7fc[_0x0fc6('0x1c')]),'qs':{'query':util[_0x0fc6('0xf')]('type:user\x20role:agent\x20email:%s',_0x15e2fb)}})[_0x0fc6('0x17')](function(_0x36f029){if(_0x36f029[_0x0fc6('0x1d')]){logger[_0x0fc6('0xd')](_0x0fc6('0x1e'));return _[_0x0fc6('0x1f')](_0x36f029[_0x0fc6('0x20')],{'email':_0x15e2fb,'role':'agent'});}else{logger['info'](_0x0fc6('0x21'));return request({'uri':util[_0x0fc6('0xf')](_0x0fc6('0x22'),_0x1cf7fc['remoteUri'])})[_0x0fc6('0x17')](function(_0x1a6bbe){logger['info'](_0x0fc6('0x23'));return _0x1a6bbe[_0x0fc6('0x24')];});}});}else{logger[_0x0fc6('0xd')](_0x0fc6('0x21'));return request({'uri':util['format']('%s/users/me.json',_0x1cf7fc[_0x0fc6('0x1c')])})[_0x0fc6('0x17')](function(_0x26662d){logger['info']('Admin\x20account\x20selected.');return _0x26662d[_0x0fc6('0x24')];});}}function getEndUser(_0x349b0b,_0x3476be,_0xbb8b47){logger[_0x0fc6('0xd')]('Searching\x20enduser\x20with\x20phone',_0xbb8b47);return request({'uri':util['format'](_0x0fc6('0x1b'),_0x349b0b[_0x0fc6('0x1c')]),'qs':{'query':util[_0x0fc6('0xf')](_0x0fc6('0x25'),_0xbb8b47)}})[_0x0fc6('0x17')](function(_0x3517ee){var _0x5f4f8c;if(_0x3517ee[_0x0fc6('0x20')][_0x0fc6('0x26')]){_0x3517ee['results']=_['filter'](_0x3517ee['results'],{'suspended':![],'role':'end-user'});if(_0x3517ee['results'][_0x0fc6('0x26')]){_0x5f4f8c=_[_0x0fc6('0x27')](_0x3517ee[_0x0fc6('0x20')]);}}if(_0x5f4f8c){logger[_0x0fc6('0xd')](_0x0fc6('0x28'));return _0x5f4f8c;}else{logger['info'](_0x0fc6('0x29'));return request({'uri':util[_0x0fc6('0xf')](_0x0fc6('0x2a'),_0x349b0b['remoteUri']),'method':_0x0fc6('0x11'),'body':{'user':{'role':_0x0fc6('0x2b'),'name':util['format'](_0x0fc6('0x2c'),_0x3476be||_0xbb8b47),'phone':_0xbb8b47}}})['then'](function(_0x1a1376){logger[_0x0fc6('0xd')]('Enduser\x20created.');return _0x1a1376[_0x0fc6('0x24')];});}});}function getAuth(_0x2146d6){var _0x53be41;if(_0x2146d6[_0x0fc6('0x2d')]==='password'){_0x53be41=util[_0x0fc6('0xf')](_0x0fc6('0x2e'),_0x2146d6[_0x0fc6('0x2f')],_0x2146d6[_0x0fc6('0x30')]);}else if(_0x2146d6[_0x0fc6('0x2d')]==='token'){_0x53be41=util[_0x0fc6('0xf')](_0x0fc6('0x31'),_0x2146d6['username'],_0x2146d6['token']);}return util[_0x0fc6('0xf')](_0x0fc6('0x32'),new Buffer(_0x53be41)[_0x0fc6('0x33')]('base64'));}function request(_0x4bb4fb){logger[_0x0fc6('0x34')](_0x0fc6('0x35'),JSON['stringify'](_0x4bb4fb));return rp(_[_0x0fc6('0x7')](_0x4bb4fb,{'method':_0x0fc6('0x36'),'headers':headers,'json':!![]}));}function getTags(_0x23f736,_0x545e9f){var _0x3129be=[];if(_0x23f736&&_0x23f736[_0x0fc6('0x26')]>0x0){_0x3129be=_['map'](_0x23f736,_0x545e9f);}return _0x3129be;}function getCustomFields(_0x5186e6,_0x4b5f30){var _0x5e87f7=[];var _0xb1c059={'custom_fields':[]};if(_0x5186e6['length']>0x0){_[_0x0fc6('0x37')](_0x5186e6,function(_0x207103){if(_0x207103[_0x0fc6('0x38')]==='string'&&_0x207103[_0x0fc6('0x39')]&&!_0x207103['customField']){_0xb1c059[_0x207103[_0x0fc6('0x39')][_0x0fc6('0x3a')]()]=_0x207103[_0x0fc6('0x3b')]['toString']();}else if(_0x207103['type']===_0x0fc6('0x3c')&&_0x207103[_0x0fc6('0x3d')]&&_0x207103[_0x0fc6('0x3e')]){_0xb1c059[_0x0fc6('0x3f')][_0x0fc6('0x40')]({'id':_0x207103[_0x0fc6('0x3d')],'value':_0x207103[_0x0fc6('0x3b')][_0x0fc6('0x33')]()});}else if(_0x207103['type']===_0x0fc6('0x41')&&_0x207103['variableName']&&_0x207103['idField']&&_0x207103[_0x0fc6('0x3e')]){_0x4b5f30[_0x207103[_0x0fc6('0x42')]]&&_0xb1c059[_0x0fc6('0x3f')][_0x0fc6('0x40')]({'id':_0x207103[_0x0fc6('0x3d')],'value':_0x4b5f30[_0x207103['variableName']]['toString']()});}else if(_0x207103[_0x0fc6('0x38')]==='customVariable'&&_0x207103[_0x0fc6('0x43')]&&_0x207103['Variable']['name']&&_0x207103[_0x0fc6('0x3d')]&&_0x207103[_0x0fc6('0x3e')]){_0x4b5f30[_0x207103[_0x0fc6('0x43')][_0x0fc6('0x12')][_0x0fc6('0x3a')]()]&&_0xb1c059['custom_fields'][_0x0fc6('0x40')]({'id':_0x207103[_0x0fc6('0x3d')],'value':_0x4b5f30[_0x207103[_0x0fc6('0x43')][_0x0fc6('0x12')][_0x0fc6('0x3a')]()]['toString']()});}});}return _0xb1c059;}exports[_0x0fc6('0x44')]=function(_0x73a7b0,_0x4222dc,_0x79384d,_0xd19de5,_0x237a56,_0x5e7e79){var _0x2da81e,_0x2746b8;_0x5e7e79[_0x0fc6('0x1c')]=intUtil[_0x0fc6('0x45')](_0x5e7e79['remoteUri']);_0x5e7e79[_0x0fc6('0x46')]=intUtil[_0x0fc6('0x45')](_0x5e7e79[_0x0fc6('0x46')]);if(_0x237a56&&_0x237a56[_0x0fc6('0x47')]){logger['info']('[QUEUE]',_0x0fc6('0x48'));_0x4222dc[_0x0fc6('0x49')]=util[_0x0fc6('0xf')](_0x0fc6('0x4a'),_0x5e7e79[_0x0fc6('0x46')],_0x4222dc[_0x0fc6('0x4b')],md5(_0x4222dc[_0x0fc6('0x4b')]));}else{_0x4222dc[_0x0fc6('0x49')]='';}headers[_0x0fc6('0x4c')]=getAuth(_0x5e7e79);return getUser(_0x5e7e79,_0xd19de5[_0x0fc6('0x4d')])['then'](function(_0xc20e7){_0x2da81e=_0xc20e7;logger[_0x0fc6('0xd')](_0x0fc6('0x4e'),_0x2da81e['id']);return getEndUser(_0x5e7e79,_0x4222dc['calleridname'],_0x4222dc[_0x0fc6('0x4f')]);})['then'](function(_0x42f526){_0x2746b8=_0x42f526;logger[_0x0fc6('0xd')](_0x0fc6('0x50'),_0x2746b8['id']);return getTicket(_0x5e7e79,_0x2da81e,_0x2746b8,_0x79384d,_0x4222dc);})[_0x0fc6('0x17')](function(_0x571ed6){if(_0x571ed6){logger[_0x0fc6('0xd')](_0x0fc6('0x51'),_0x571ed6['id']);switch(_0x5e7e79[_0x0fc6('0x38')]){case'integrationTab':logger[_0x0fc6('0xd')](_0x0fc6('0x52'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util[_0x0fc6('0xf')](_0x0fc6('0x53'),_0x5e7e79[_0x0fc6('0x1c')],_0x2da81e['id'],_0x571ed6['id']),'method':'POST'});case _0x0fc6('0x54'):logger[_0x0fc6('0xd')](_0x0fc6('0x52'),_0x0fc6('0x55'));emit(util[_0x0fc6('0xf')]('user:%s',_0xd19de5[_0x0fc6('0x12')]),_0x0fc6('0x56'),{'uri':util[_0x0fc6('0xf')]('%s/agent/tickets/%s',_0x5e7e79['remoteUri'][_0x0fc6('0x57')](_0x0fc6('0x58'),''),_0x571ed6['id'])});break;default:logger[_0x0fc6('0x59')](_0x0fc6('0x52'),_0x0fc6('0x5a'));}}})['catch'](function(_0x3122aa){logger[_0x0fc6('0x59')](_0x0fc6('0x5b'),util['inspect'](_0x3122aa,{'showHidden':!![],'depth':null}));});};exports['outbound']=function(_0x471654,_0x4f1d56,_0x483cb5,_0x11c2de,_0x385315,_0x5d20b8,_0x2f82c6){var _0x391142,_0x50c64;_0x5d20b8['remoteUri']=intUtil[_0x0fc6('0x45')](_0x5d20b8[_0x0fc6('0x1c')]);_0x5d20b8[_0x0fc6('0x46')]=intUtil[_0x0fc6('0x45')](_0x5d20b8['serverUrl']);if(_0x2f82c6&&_0x2f82c6[_0x0fc6('0x5c')]&&_0x2f82c6[_0x0fc6('0x5c')]!=='none'){logger[_0x0fc6('0xd')](_0x0fc6('0x5d'),_0x0fc6('0x48'));_0x4f1d56[_0x0fc6('0x49')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x5d20b8[_0x0fc6('0x46')],_0x4f1d56[_0x0fc6('0x4b')],md5(_0x4f1d56[_0x0fc6('0x4b')]));}headers[_0x0fc6('0x4c')]=getAuth(_0x5d20b8);return getUser(_0x5d20b8,_0x11c2de['email'])[_0x0fc6('0x17')](function(_0x1fe327){_0x391142=_0x1fe327;logger[_0x0fc6('0xd')](_0x0fc6('0x4e'),_0x391142['id']);return getEndUser(_0x5d20b8,_0x4f1d56[_0x0fc6('0x5e')],_0x4f1d56[_0x0fc6('0x5f')]);})['then'](function(_0x52c2af){_0x50c64=_0x52c2af;logger[_0x0fc6('0xd')](_0x0fc6('0x50'),_0x50c64['id']);return getTicket(_0x5d20b8,_0x391142,_0x50c64,_0x483cb5,_0x4f1d56);})['then'](function(_0x3ba43f){if(_0x3ba43f){logger[_0x0fc6('0xd')](_0x0fc6('0x51'),_0x3ba43f['id']);switch(_0x5d20b8['type']){case _0x0fc6('0x60'):logger[_0x0fc6('0xd')](_0x0fc6('0x5d'),_0x0fc6('0x61'));return request({'uri':util[_0x0fc6('0xf')](_0x0fc6('0x53'),_0x5d20b8['remoteUri'],_0x391142['id'],_0x3ba43f['id']),'method':'POST'});case _0x0fc6('0x54'):logger[_0x0fc6('0xd')](_0x0fc6('0x5d'),_0x0fc6('0x55'));emit(util[_0x0fc6('0xf')]('user:%s',_0x11c2de[_0x0fc6('0x12')]),_0x0fc6('0x56'),{'uri':util['format'](_0x0fc6('0x62'),_0x5d20b8[_0x0fc6('0x1c')][_0x0fc6('0x57')](_0x0fc6('0x58'),''),_0x3ba43f['id'])});break;default:logger[_0x0fc6('0x59')](_0x0fc6('0x5d'),_0x0fc6('0x5a'));}}})[_0x0fc6('0x63')](function(_0x508f66){logger[_0x0fc6('0x59')](_0x0fc6('0x64'),util[_0x0fc6('0x65')](_0x508f66,{'showHidden':!![],'depth':null}));});};exports[_0x0fc6('0x66')]=function(_0x410f37,_0x84e299,_0x1d6d83,_0x2cf1bb,_0x516432,_0x14983e){var _0x36d6ea,_0x5ece02;_0x14983e[_0x0fc6('0x1c')]=intUtil['stripTrailingSlash'](_0x14983e[_0x0fc6('0x1c')]);_0x14983e['serverUrl']=intUtil['stripTrailingSlash'](_0x14983e[_0x0fc6('0x46')]);if(_0x516432&&_0x516432[_0x0fc6('0x47')]){logger[_0x0fc6('0xd')]('['+_0x84e299['lastevent']['toUpperCase']()+']',_0x0fc6('0x48'));_0x84e299[_0x0fc6('0x49')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x14983e['serverUrl'],_0x84e299[_0x0fc6('0x4b')],md5(_0x84e299[_0x0fc6('0x4b')]));}else{_0x84e299['recordingURL']='';}headers[_0x0fc6('0x4c')]=getAuth(_0x14983e);return getUser(_0x14983e)[_0x0fc6('0x17')](function(_0x1a03f5){_0x36d6ea=_0x1a03f5;logger[_0x0fc6('0xd')](_0x0fc6('0x4e'),_0x36d6ea['id']);return getEndUser(_0x14983e,_0x84e299[_0x0fc6('0x67')],_0x84e299[_0x0fc6('0x4f')]);})[_0x0fc6('0x17')](function(_0x152663){_0x5ece02=_0x152663;logger[_0x0fc6('0xd')]('The\x20Enduser\x20ID\x20is:',_0x5ece02['id']);return getTicket(_0x14983e,_0x36d6ea,_0x5ece02,_0x1d6d83,_0x84e299);})['then'](function(_0x566300){if(_0x566300){logger['info'](_0x0fc6('0x51'),_0x566300['id']);}})[_0x0fc6('0x63')](function(_0x6d261a){logger[_0x0fc6('0x59')]('['+_0x84e299['lastevent'][_0x0fc6('0x68')]()+']'+_0x0fc6('0x69'),util[_0x0fc6('0x65')](_0x6d261a,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x5b86=['Agent\x20found!','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','length','filter','results','end-user','first','Enduser\x20found!','%s/users.json','Caller\x20-\x20%s','Enduser\x20created.','authType','password','username','token','%s/token:%s','Basic\x20%s','toString','debug','[HTTP]','stringify','GET','map','string','picklist','nameField','toLowerCase','content','includes','custom_fields','push','type','variable','idField','customField','variableName','customVariable','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','POST','newTab','replace','error','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','email','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','Zendesk\x20account\x20type\x20not\x20recognized','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','lastevent','calleridname','\x20Error\x20running\x20Zendesk\x20integration','request-promise','md5','util','ioredis','../../../../config/environment','../../../../config/logger','zendesk','redis','defaults','localhost','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','format','Tags','name','getString','Subjects','Descriptions','then','Ticket\x20created!','ticket','validateEmail','%s/search.json','remoteUri','type:user\x20role:agent\x20email:%s','count'];(function(_0x1ed1a6,_0x333c3e){var _0x4f2017=function(_0x8d6e34){while(--_0x8d6e34){_0x1ed1a6['push'](_0x1ed1a6['shift']());}};_0x4f2017(++_0x333c3e);}(_0x5b86,0xb9));var _0x65b8=function(_0x33add5,_0x54f3c1){_0x33add5=_0x33add5-0x0;var _0x399430=_0x5b86[_0x33add5];return _0x399430;};'use strict';var _=require('lodash');var rp=require(_0x65b8('0x0'));var md5=require(_0x65b8('0x1'));var util=require(_0x65b8('0x2'));var Redis=require(_0x65b8('0x3'));var intUtil=require('./util');var config=require(_0x65b8('0x4'));var logger=require(_0x65b8('0x5'))(_0x65b8('0x6'));config[_0x65b8('0x7')]=_[_0x65b8('0x8')](config[_0x65b8('0x7')],{'host':_0x65b8('0x9'),'port':0x18eb});var io=require(_0x65b8('0xa'))(new Redis(config[_0x65b8('0x7')]));function emit(_0x416d5f,_0x5cca52,_0x268450){io['to'](_0x416d5f)[_0x65b8('0xb')](_0x5cca52,_0x268450);}var headers={'Content-Type':'application/json','Accept':_0x65b8('0xc')};function getTicket(_0x3dcb96,_0x520eb8,_0x3dd38b,_0x127c9b,_0x46d85a){logger[_0x65b8('0xd')](_0x65b8('0xe'));return request({'uri':util[_0x65b8('0xf')]('%s/tickets.json',_0x3dcb96['remoteUri']),'method':'POST','body':{'ticket':_['merge']({'requester_id':_0x3dd38b['id'],'submitter_id':_0x520eb8?_0x520eb8['id']:undefined,'assignee_id':_0x520eb8?_0x520eb8['id']:undefined,'tags':getTags(_0x127c9b[_0x65b8('0x10')],_0x65b8('0x11')),'subject':intUtil[_0x65b8('0x12')](_0x127c9b[_0x65b8('0x13')],_0x46d85a,'\x20'),'description':intUtil[_0x65b8('0x12')](_0x127c9b['Descriptions'],_0x46d85a,'\x0a'),'comment':{'public':![],'body':intUtil[_0x65b8('0x12')](_0x127c9b[_0x65b8('0x14')],_0x46d85a,'\x0a')}},getCustomFields(_0x127c9b['Fields'],_0x46d85a))}})[_0x65b8('0x15')](function(_0x2cba85){logger['info'](_0x65b8('0x16'));return _0x2cba85[_0x65b8('0x17')];});}function getUser(_0x443a14,_0x36033a){if(intUtil[_0x65b8('0x18')](_0x36033a)){logger[_0x65b8('0xd')]('Getting\x20agent\x20with\x20email',_0x36033a);return request({'uri':util[_0x65b8('0xf')](_0x65b8('0x19'),_0x443a14[_0x65b8('0x1a')]),'qs':{'query':util[_0x65b8('0xf')](_0x65b8('0x1b'),_0x36033a)}})[_0x65b8('0x15')](function(_0x25a5fa){if(_0x25a5fa[_0x65b8('0x1c')]){logger[_0x65b8('0xd')](_0x65b8('0x1d'));return _['find'](_0x25a5fa['results'],{'email':_0x36033a,'role':'agent'});}else{logger[_0x65b8('0xd')](_0x65b8('0x1e'));return request({'uri':util[_0x65b8('0xf')](_0x65b8('0x1f'),_0x443a14['remoteUri'])})['then'](function(_0x36db20){logger[_0x65b8('0xd')](_0x65b8('0x20'));return _0x36db20['user'];});}});}else{logger[_0x65b8('0xd')](_0x65b8('0x1e'));return request({'uri':util[_0x65b8('0xf')](_0x65b8('0x1f'),_0x443a14['remoteUri'])})[_0x65b8('0x15')](function(_0x2a08f6){logger['info'](_0x65b8('0x20'));return _0x2a08f6[_0x65b8('0x21')];});}}function getEndUser(_0x5ec8c4,_0x5a4ef6,_0x2c1bb9){logger[_0x65b8('0xd')](_0x65b8('0x22'),_0x2c1bb9);return request({'uri':util[_0x65b8('0xf')]('%s/search.json',_0x5ec8c4['remoteUri']),'qs':{'query':util['format']('type:user\x20role:end-user\x20phone:%s',_0x2c1bb9)}})['then'](function(_0x29fcff){var _0x20c255;if(_0x29fcff['results'][_0x65b8('0x23')]){_0x29fcff['results']=_[_0x65b8('0x24')](_0x29fcff[_0x65b8('0x25')],{'suspended':![],'role':_0x65b8('0x26')});if(_0x29fcff[_0x65b8('0x25')]['length']){_0x20c255=_[_0x65b8('0x27')](_0x29fcff[_0x65b8('0x25')]);}}if(_0x20c255){logger[_0x65b8('0xd')](_0x65b8('0x28'));return _0x20c255;}else{logger[_0x65b8('0xd')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0x65b8('0xf')](_0x65b8('0x29'),_0x5ec8c4['remoteUri']),'method':'POST','body':{'user':{'role':_0x65b8('0x26'),'name':util[_0x65b8('0xf')](_0x65b8('0x2a'),_0x5a4ef6||_0x2c1bb9),'phone':_0x2c1bb9}}})['then'](function(_0x5f0cbd){logger[_0x65b8('0xd')](_0x65b8('0x2b'));return _0x5f0cbd[_0x65b8('0x21')];});}});}function getAuth(_0x39c122){var _0x585ae3;if(_0x39c122[_0x65b8('0x2c')]===_0x65b8('0x2d')){_0x585ae3=util['format']('%s:%s',_0x39c122[_0x65b8('0x2e')],_0x39c122[_0x65b8('0x2d')]);}else if(_0x39c122[_0x65b8('0x2c')]===_0x65b8('0x2f')){_0x585ae3=util[_0x65b8('0xf')](_0x65b8('0x30'),_0x39c122[_0x65b8('0x2e')],_0x39c122[_0x65b8('0x2f')]);}return util[_0x65b8('0xf')](_0x65b8('0x31'),new Buffer(_0x585ae3)[_0x65b8('0x32')]('base64'));}function request(_0x19ec35){logger[_0x65b8('0x33')](_0x65b8('0x34'),JSON[_0x65b8('0x35')](_0x19ec35));return rp(_[_0x65b8('0x8')](_0x19ec35,{'method':_0x65b8('0x36'),'headers':headers,'json':!![]}));}function getTags(_0x101ee5,_0x468850){var _0x4a7b8e=[];if(_0x101ee5&&_0x101ee5[_0x65b8('0x23')]>0x0){_0x4a7b8e=_[_0x65b8('0x37')](_0x101ee5,_0x468850);}return _0x4a7b8e;}function getCustomFields(_0x29baed,_0xa25d83){var _0x2431e4=[];var _0x3c06e1={'custom_fields':[]};if(_0x29baed[_0x65b8('0x23')]>0x0){_['forEach'](_0x29baed,function(_0x138108){if(_['includes']([_0x65b8('0x38'),_0x65b8('0x39')],_0x138108['type'])&&_0x138108[_0x65b8('0x3a')]&&!_0x138108['customField']){_0x3c06e1[_0x138108[_0x65b8('0x3a')][_0x65b8('0x3b')]()]=_0x138108[_0x65b8('0x3c')][_0x65b8('0x32')]();}else if(_[_0x65b8('0x3d')]([_0x65b8('0x38'),_0x65b8('0x39')],_0x138108['type'])&&_0x138108['idField']&&_0x138108['customField']){_0x3c06e1[_0x65b8('0x3e')][_0x65b8('0x3f')]({'id':_0x138108['idField'],'value':_0x138108[_0x65b8('0x3c')][_0x65b8('0x32')]()});}else if(_0x138108[_0x65b8('0x40')]===_0x65b8('0x41')&&_0x138108['variableName']&&_0x138108[_0x65b8('0x42')]&&_0x138108[_0x65b8('0x43')]){_0xa25d83[_0x138108['variableName']]&&_0x3c06e1[_0x65b8('0x3e')][_0x65b8('0x3f')]({'id':_0x138108[_0x65b8('0x42')],'value':_0xa25d83[_0x138108[_0x65b8('0x44')]]['toString']()});}else if(_0x138108['type']===_0x65b8('0x45')&&_0x138108['Variable']&&_0x138108[_0x65b8('0x46')]['name']&&_0x138108['idField']&&_0x138108['customField']){_0xa25d83[_0x138108[_0x65b8('0x46')][_0x65b8('0x11')][_0x65b8('0x3b')]()]&&_0x3c06e1['custom_fields'][_0x65b8('0x3f')]({'id':_0x138108[_0x65b8('0x42')],'value':_0xa25d83[_0x138108[_0x65b8('0x46')]['name'][_0x65b8('0x3b')]()][_0x65b8('0x32')]()});}});}return _0x3c06e1;}exports[_0x65b8('0x47')]=function(_0x17a503,_0x1f7c17,_0x3e13c9,_0xc015a,_0x2cb524,_0x5d1def){var _0x1e91e6,_0x52801a;_0x5d1def[_0x65b8('0x1a')]=intUtil[_0x65b8('0x48')](_0x5d1def[_0x65b8('0x1a')]);_0x5d1def[_0x65b8('0x49')]=intUtil[_0x65b8('0x48')](_0x5d1def['serverUrl']);if(_0x2cb524&&_0x2cb524[_0x65b8('0x4a')]){logger[_0x65b8('0xd')](_0x65b8('0x4b'),'Recording\x20is\x20enabled!');_0x1f7c17[_0x65b8('0x4c')]=util[_0x65b8('0xf')](_0x65b8('0x4d'),_0x5d1def['serverUrl'],_0x1f7c17[_0x65b8('0x4e')],md5(_0x1f7c17[_0x65b8('0x4e')]));}else{_0x1f7c17['recordingURL']='';}headers[_0x65b8('0x4f')]=getAuth(_0x5d1def);return getUser(_0x5d1def,_0xc015a['email'])['then'](function(_0x5b52fc){_0x1e91e6=_0x5b52fc;logger[_0x65b8('0xd')](_0x65b8('0x50'),_0x1e91e6['id']);return getEndUser(_0x5d1def,_0x1f7c17['calleridname'],_0x1f7c17[_0x65b8('0x51')]);})[_0x65b8('0x15')](function(_0x58a3a6){_0x52801a=_0x58a3a6;logger[_0x65b8('0xd')](_0x65b8('0x52'),_0x52801a['id']);return getTicket(_0x5d1def,_0x1e91e6,_0x52801a,_0x3e13c9,_0x1f7c17);})[_0x65b8('0x15')](function(_0xc3b962){if(_0xc3b962){logger[_0x65b8('0xd')]('The\x20Ticket\x20ID\x20is:',_0xc3b962['id']);switch(_0x5d1def[_0x65b8('0x40')]){case'integrationTab':logger[_0x65b8('0xd')](_0x65b8('0x4b'),_0x65b8('0x53'));return request({'uri':util[_0x65b8('0xf')](_0x65b8('0x54'),_0x5d1def[_0x65b8('0x1a')],_0x1e91e6['id'],_0xc3b962['id']),'method':_0x65b8('0x55')});case _0x65b8('0x56'):logger[_0x65b8('0xd')](_0x65b8('0x4b'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x65b8('0xf')]('user:%s',_0xc015a[_0x65b8('0x11')]),'trigger:browser:url',{'uri':util['format']('%s/agent/tickets/%s',_0x5d1def[_0x65b8('0x1a')][_0x65b8('0x57')]('/api/v2',''),_0xc3b962['id'])});break;default:logger[_0x65b8('0x58')](_0x65b8('0x4b'),'Zendesk\x20account\x20type\x20not\x20recognized');}}})[_0x65b8('0x59')](function(_0x2de88a){logger['error'](_0x65b8('0x5a'),util[_0x65b8('0x5b')](_0x2de88a,{'showHidden':!![],'depth':null}));});};exports[_0x65b8('0x5c')]=function(_0x47949d,_0x15025d,_0x401553,_0x2bd881,_0x19b24d,_0x15d224,_0x269eea){var _0x3b9a40,_0x33b293;_0x15d224[_0x65b8('0x1a')]=intUtil[_0x65b8('0x48')](_0x15d224[_0x65b8('0x1a')]);_0x15d224[_0x65b8('0x49')]=intUtil[_0x65b8('0x48')](_0x15d224[_0x65b8('0x49')]);if(_0x269eea&&_0x269eea[_0x65b8('0x5d')]&&_0x269eea['recordingFormat']!==_0x65b8('0x5e')){logger[_0x65b8('0xd')](_0x65b8('0x5f'),_0x65b8('0x60'));_0x15025d[_0x65b8('0x4c')]=util['format'](_0x65b8('0x4d'),_0x15d224[_0x65b8('0x49')],_0x15025d[_0x65b8('0x4e')],md5(_0x15025d[_0x65b8('0x4e')]));}headers[_0x65b8('0x4f')]=getAuth(_0x15d224);return getUser(_0x15d224,_0x2bd881[_0x65b8('0x61')])[_0x65b8('0x15')](function(_0x4fdd2a){_0x3b9a40=_0x4fdd2a;logger['info']('The\x20User\x20ID\x20is:',_0x3b9a40['id']);return getEndUser(_0x15d224,_0x15025d['destcalleridname'],_0x15025d['destcalleridnum']);})[_0x65b8('0x15')](function(_0x21cbe6){_0x33b293=_0x21cbe6;logger[_0x65b8('0xd')]('The\x20Enduser\x20ID\x20is:',_0x33b293['id']);return getTicket(_0x15d224,_0x3b9a40,_0x33b293,_0x401553,_0x15025d);})[_0x65b8('0x15')](function(_0x551180){if(_0x551180){logger[_0x65b8('0xd')](_0x65b8('0x62'),_0x551180['id']);switch(_0x15d224['type']){case'integrationTab':logger['info'](_0x65b8('0x5f'),_0x65b8('0x53'));return request({'uri':util[_0x65b8('0xf')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x15d224[_0x65b8('0x1a')],_0x3b9a40['id'],_0x551180['id']),'method':_0x65b8('0x55')});case _0x65b8('0x56'):logger[_0x65b8('0xd')](_0x65b8('0x5f'),_0x65b8('0x63'));emit(util[_0x65b8('0xf')](_0x65b8('0x64'),_0x2bd881[_0x65b8('0x11')]),'trigger:browser:url',{'uri':util['format']('%s/agent/tickets/%s',_0x15d224[_0x65b8('0x1a')][_0x65b8('0x57')]('/api/v2',''),_0x551180['id'])});break;default:logger[_0x65b8('0x58')]('[OUTBOUND]',_0x65b8('0x65'));}}})[_0x65b8('0x59')](function(_0x32481e){logger[_0x65b8('0x58')](_0x65b8('0x66'),util[_0x65b8('0x5b')](_0x32481e,{'showHidden':!![],'depth':null}));});};exports[_0x65b8('0x67')]=function(_0x4d6a66,_0x151e82,_0x10b39b,_0x44b279,_0x2f0ed8,_0x3d338b){var _0xb7b82,_0x226428;_0x3d338b[_0x65b8('0x1a')]=intUtil[_0x65b8('0x48')](_0x3d338b[_0x65b8('0x1a')]);_0x3d338b[_0x65b8('0x49')]=intUtil[_0x65b8('0x48')](_0x3d338b[_0x65b8('0x49')]);if(_0x2f0ed8&&_0x2f0ed8['monitor_format']){logger[_0x65b8('0xd')]('['+_0x151e82[_0x65b8('0x68')]['toUpperCase']()+']',_0x65b8('0x60'));_0x151e82[_0x65b8('0x4c')]=util[_0x65b8('0xf')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x3d338b[_0x65b8('0x49')],_0x151e82[_0x65b8('0x4e')],md5(_0x151e82[_0x65b8('0x4e')]));}else{_0x151e82[_0x65b8('0x4c')]='';}headers[_0x65b8('0x4f')]=getAuth(_0x3d338b);return getUser(_0x3d338b)['then'](function(_0x34c425){_0xb7b82=_0x34c425;logger[_0x65b8('0xd')](_0x65b8('0x50'),_0xb7b82['id']);return getEndUser(_0x3d338b,_0x151e82[_0x65b8('0x69')],_0x151e82[_0x65b8('0x51')]);})['then'](function(_0x272490){_0x226428=_0x272490;logger[_0x65b8('0xd')](_0x65b8('0x52'),_0x226428['id']);return getTicket(_0x3d338b,_0xb7b82,_0x226428,_0x10b39b,_0x151e82);})[_0x65b8('0x15')](function(_0x5518a1){if(_0x5518a1){logger['info']('The\x20Ticket\x20ID\x20is:',_0x5518a1['id']);}})[_0x65b8('0x59')](function(_0x3f9a70){logger[_0x65b8('0x58')]('['+_0x151e82[_0x65b8('0x68')]['toUpperCase']()+']'+_0x65b8('0x6a'),util[_0x65b8('0x5b')](_0x3f9a70,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file