Built motion from commit 1fa89557.|2.6.10
[motion2.git] / server / services / ami / trigger / integration / zendesk.js
index 4775070..2f5afa1 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x7980=['end-user','Caller\x20-\x20%s','Enduser\x20created.','authType','%s:%s','username','password','token','Basic\x20%s','debug','[HTTP]','stringify','GET','map','forEach','type','string','nameField','toLowerCase','toString','idField','customField','content','variable','variableName','custom_fields','push','customVariable','Variable','queue','serverUrl','stripTrailingSlash','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','email','calleridname','calleridnum','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','%s/agent/tickets/%s','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','recordingFormat','none','[OUTBOUND]','Authorization','destcalleridname','destcalleridnum','%s/channels/voice/agents/%d/tickets/%d/display.json','user:%s','Zendesk\x20account\x20type\x20not\x20recognized','error','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','toUpperCase','The\x20User\x20ID\x20is:','The\x20Enduser\x20ID\x20is:','lastevent','lodash','request-promise','md5','util','ioredis','../../../../config/environment','../../../../config/logger','zendesk','redis','defaults','localhost','application/json','info','Creating\x20new\x20ticket...','format','remoteUri','POST','name','getString','Subjects','Descriptions','validateEmail','type:user\x20role:agent\x20email:%s','then','count','find','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','type:user\x20role:end-user\x20phone:%s','length','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json'];(function(_0x417b2f,_0x18e2d6){var _0x475abf=function(_0xf36076){while(--_0xf36076){_0x417b2f['push'](_0x417b2f['shift']());}};_0x475abf(++_0x18e2d6);}(_0x7980,0xab));var _0x0798=function(_0x2f2783,_0x2c4b3a){_0x2f2783=_0x2f2783-0x0;var _0x21dcfb=_0x7980[_0x2f2783];return _0x21dcfb;};'use strict';var _=require(_0x0798('0x0'));var rp=require(_0x0798('0x1'));var md5=require(_0x0798('0x2'));var util=require(_0x0798('0x3'));var Redis=require(_0x0798('0x4'));var intUtil=require('./util');var config=require(_0x0798('0x5'));var logger=require(_0x0798('0x6'))(_0x0798('0x7'));config[_0x0798('0x8')]=_[_0x0798('0x9')](config['redis'],{'host':_0x0798('0xa'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x0798('0x8')]));function emit(_0x34f808,_0x467859,_0x54da10){io['to'](_0x34f808)['emit'](_0x467859,_0x54da10);}var headers={'Content-Type':_0x0798('0xb'),'Accept':_0x0798('0xb')};function getTicket(_0x301a55,_0x1601f2,_0x53e9a1,_0x181c33,_0x44e8df){logger[_0x0798('0xc')](_0x0798('0xd'));return request({'uri':util[_0x0798('0xe')]('%s/tickets.json',_0x301a55[_0x0798('0xf')]),'method':_0x0798('0x10'),'body':{'ticket':_['merge']({'requester_id':_0x53e9a1['id'],'submitter_id':_0x1601f2?_0x1601f2['id']:undefined,'assignee_id':_0x1601f2?_0x1601f2['id']:undefined,'tags':getTags(_0x181c33['Tags'],_0x0798('0x11')),'subject':intUtil[_0x0798('0x12')](_0x181c33[_0x0798('0x13')],_0x44e8df,'\x20'),'description':intUtil[_0x0798('0x12')](_0x181c33[_0x0798('0x14')],_0x44e8df,'\x0a'),'comment':{'public':![],'body':intUtil[_0x0798('0x12')](_0x181c33[_0x0798('0x14')],_0x44e8df,'\x0a')}},getCustomFields(_0x181c33['Fields'],_0x44e8df))}})['then'](function(_0x62452c){logger[_0x0798('0xc')]('Ticket\x20created!');return _0x62452c['ticket'];});}function getUser(_0x21c30b,_0x45cae6){if(intUtil[_0x0798('0x15')](_0x45cae6)){logger['info']('Getting\x20agent\x20with\x20email',_0x45cae6);return request({'uri':util[_0x0798('0xe')]('%s/search.json',_0x21c30b[_0x0798('0xf')]),'qs':{'query':util[_0x0798('0xe')](_0x0798('0x16'),_0x45cae6)}})[_0x0798('0x17')](function(_0x4d1545){if(_0x4d1545[_0x0798('0x18')]){logger[_0x0798('0xc')]('Agent\x20found!');return _[_0x0798('0x19')](_0x4d1545[_0x0798('0x1a')],{'email':_0x45cae6,'role':_0x0798('0x1b')});}else{logger[_0x0798('0xc')](_0x0798('0x1c'));return request({'uri':util[_0x0798('0xe')](_0x0798('0x1d'),_0x21c30b[_0x0798('0xf')])})[_0x0798('0x17')](function(_0x4a86d5){logger[_0x0798('0xc')](_0x0798('0x1e'));return _0x4a86d5[_0x0798('0x1f')];});}});}else{logger[_0x0798('0xc')](_0x0798('0x1c'));return request({'uri':util[_0x0798('0xe')]('%s/users/me.json',_0x21c30b[_0x0798('0xf')])})[_0x0798('0x17')](function(_0x39d12c){logger[_0x0798('0xc')](_0x0798('0x1e'));return _0x39d12c[_0x0798('0x1f')];});}}function getEndUser(_0x4f648a,_0x43d99f,_0x14f828){logger[_0x0798('0xc')]('Searching\x20enduser\x20with\x20phone',_0x14f828);return request({'uri':util[_0x0798('0xe')]('%s/search.json',_0x4f648a['remoteUri']),'qs':{'query':util[_0x0798('0xe')](_0x0798('0x20'),_0x14f828)}})[_0x0798('0x17')](function(_0xaa949b){var _0x11b7f4;if(_0xaa949b[_0x0798('0x1a')][_0x0798('0x21')]){_0xaa949b[_0x0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0x43')]);if(_0x488892&&_0x488892[_0x0798('0x58')]&&_0x488892[_0x0798('0x58')]!==_0x0798('0x59')){logger[_0x0798('0xc')](_0x0798('0x5a'),'Recording\x20is\x20enabled!');_0x7fe667[_0x0798('0x48')]=util[_0x0798('0xe')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x4f8807[_0x0798('0x43')],_0x7fe667[_0x0798('0x4a')],md5(_0x7fe667['uniqueid']));}headers[_0x0798('0x5b')]=getAuth(_0x4f8807);return getUser(_0x4f8807,_0x359a4d[_0x0798('0x4b')])[_0x0798('0x17')](function(_0x257c8d){_0x136a1f=_0x257c8d;logger[_0x0798('0xc')]('The\x20User\x20ID\x20is:',_0x136a1f['id']);return getEndUser(_0x4f8807,_0x7fe667[_0x0798('0x5c')],_0x7fe667[_0x0798('0x5d')]);})[_0x0798('0x17')](function(_0x47cfc0){_0x2e90ec=_0x47cfc0;logger[_0x0798('0xc')]('The\x20Enduser\x20ID\x20is:',_0x2e90ec['id']);return getTicket(_0x4f8807,_0x136a1f,_0x2e90ec,_0x46532d,_0x7fe667);})[_0x0798('0x17')](function(_0x2a9788){if(_0x2a9788){logger[_0x0798('0xc')](_0x0798('0x4e'),_0x2a9788['id']);switch(_0x4f8807[_0x0798('0x34')]){case _0x0798('0x4f'):logger['info'](_0x0798('0x5a'),_0x0798('0x50'));return request({'uri':util[_0x0798('0xe')](_0x0798('0x5e'),_0x4f8807['remoteUri'],_0x136a1f['id'],_0x2a9788['id']),'method':_0x0798('0x10')});case _0x0798('0x51'):logger[_0x0798('0xc')](_0x0798('0x5a'),_0x0798('0x52'));emit(util['format'](_0x0798('0x5f'),_0x359a4d[_0x0798('0x11')]),'trigger:browser:url',{'uri':util[_0x0798('0xe')](_0x0798('0x53'),_0x4f8807[_0x0798('0xf')],_0x2a9788['id'])});break;default:logger['error'](_0x0798('0x5a'),_0x0798('0x60'));}}})[_0x0798('0x54')](function(_0x897ae4){logger[_0x0798('0x61')](_0x0798('0x62'),util[_0x0798('0x56')](_0x897ae4,{'showHidden':!![],'depth':null}));});};exports[_0x0798('0x63')]=function(_0x4a4853,_0x316762,_0x3fea6a,_0x3ba433,_0xf5100e,_0x4ad8a1){var _0x7bd849,_0x2952bc;_0x4ad8a1[_0x0798('0xf')]=intUtil[_0x0798('0x44')](_0x4ad8a1[_0x0798('0xf')]);_0x4ad8a1[_0x0798('0x43')]=intUtil[_0x0798('0x44')](_0x4ad8a1[_0x0798('0x43')]);if(_0xf5100e&&_0xf5100e['monitor_format']){logger[_0x0798('0xc')]('['+_0x316762['lastevent'][_0x0798('0x64')]()+']',_0x0798('0x47'));_0x316762[_0x0798('0x48')]=util['format'](_0x0798('0x49'),_0x4ad8a1[_0x0798('0x43')],_0x316762['uniqueid'],md5(_0x316762[_0x0798('0x4a')]));}else{_0x316762['recordingURL']='';}headers['Authorization']=getAuth(_0x4ad8a1);return getUser(_0x4ad8a1)[_0x0798('0x17')](function(_0x277a8b){_0x7bd849=_0x277a8b;logger[_0x0798('0xc')](_0x0798('0x65'),_0x7bd849['id']);return getEndUser(_0x4ad8a1,_0x316762['calleridname'],_0x316762[_0x0798('0x4d')]);})[_0x0798('0x17')](function(_0x4750f8){_0x2952bc=_0x4750f8;logger[_0x0798('0xc')](_0x0798('0x66'),_0x2952bc['id']);return getTicket(_0x4ad8a1,_0x7bd849,_0x2952bc,_0x3fea6a,_0x316762);})[_0x0798('0x17')](function(_0x313f7a){if(_0x313f7a){logger['info']('The\x20Ticket\x20ID\x20is:',_0x313f7a['id']);}})['catch'](function(_0x257de4){logger[_0x0798('0x61')]('['+_0x316762[_0x0798('0x67')][_0x0798('0x64')]()+']'+'\x20Error\x20running\x20Zendesk\x20integration',util[_0x0798('0x56')](_0x257de4,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0xd16e=['%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','%s/agent/tickets/%s','replace','/api/v2','catch','error','inspect','outbound','stripTrailingSlash','recordingFormat','[OUTBOUND]','Recording\x20is\x20enabled!','email','destcalleridname','destcalleridnum','integrationTab','Zendesk\x20account\x20type\x20not\x20recognized','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','toUpperCase','lastevent','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','util','ioredis','./util','zendesk','defaults','localhost','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','merge','Tags','name','getString','Descriptions','then','Ticket\x20created!','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','type:user\x20role:agent\x20email:%s','count','find','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','user','%s/users/me.json','remoteUri','type:user\x20role:end-user\x20phone:%s','length','filter','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','POST','end-user','Caller\x20-\x20%s','Enduser\x20created.','password','username','authType','token','%s/token:%s','toString','base64','debug','stringify','GET','map','forEach','includes','string','picklist','type','nameField','customField','toLowerCase','content','idField','custom_fields','push','variable','variableName','Variable','serverUrl','monitor_format','[QUEUE]','recordingURL'];(function(_0x2e5c3c,_0x5717c7){var _0x5d19ba=function(_0x38f029){while(--_0x38f029){_0x2e5c3c['push'](_0x2e5c3c['shift']());}};_0x5d19ba(++_0x5717c7);}(_0xd16e,0xfe));var _0xed16=function(_0x3d81a3,_0x90e2e7){_0x3d81a3=_0x3d81a3-0x0;var _0x1ef4f6=_0xd16e[_0x3d81a3];return _0x1ef4f6;};'use strict';var _=require(_0xed16('0x0'));var rp=require(_0xed16('0x1'));var md5=require('md5');var util=require(_0xed16('0x2'));var Redis=require(_0xed16('0x3'));var intUtil=require(_0xed16('0x4'));var config=require('../../../../config/environment');var logger=require('../../../../config/logger')(_0xed16('0x5'));config['redis']=_[_0xed16('0x6')](config['redis'],{'host':_0xed16('0x7'),'port':0x18eb});var io=require(_0xed16('0x8'))(new Redis(config['redis']));function emit(_0x32bd62,_0x271099,_0x34e044){io['to'](_0x32bd62)[_0xed16('0x9')](_0x271099,_0x34e044);}var headers={'Content-Type':_0xed16('0xa'),'Accept':_0xed16('0xa')};function getTicket(_0x2658ce,_0x5e8a54,_0x215c59,_0x31e146,_0x407d3c){logger[_0xed16('0xb')](_0xed16('0xc'));return request({'uri':util[_0xed16('0xd')](_0xed16('0xe'),_0x2658ce['remoteUri']),'method':'POST','body':{'ticket':_[_0xed16('0xf')]({'requester_id':_0x215c59['id'],'submitter_id':_0x5e8a54?_0x5e8a54['id']:undefined,'assignee_id':_0x5e8a54?_0x5e8a54['id']:undefined,'tags':getTags(_0x31e146[_0xed16('0x10')],_0xed16('0x11')),'subject':intUtil[_0xed16('0x12')](_0x31e146['Subjects'],_0x407d3c,'\x20'),'description':intUtil[_0xed16('0x12')](_0x31e146[_0xed16('0x13')],_0x407d3c,'\x0a'),'comment':{'public':![],'body':intUtil['getString'](_0x31e146[_0xed16('0x13')],_0x407d3c,'\x0a')}},getCustomFields(_0x31e146['Fields'],_0x407d3c))}})[_0xed16('0x14')](function(_0x3d6213){logger[_0xed16('0xb')](_0xed16('0x15'));return _0x3d6213['ticket'];});}function getUser(_0x55d918,_0x12e241){if(intUtil[_0xed16('0x16')](_0x12e241)){logger[_0xed16('0xb')](_0xed16('0x17'),_0x12e241);return request({'uri':util[_0xed16('0xd')](_0xed16('0x18'),_0x55d918['remoteUri']),'qs':{'query':util[_0xed16('0xd')](_0xed16('0x19'),_0x12e241)}})[_0xed16('0x14')](function(_0x48dabf){if(_0x48dabf[_0xed16('0x1a')]){logger['info']('Agent\x20found!');return _[_0xed16('0x1b')](_0x48dabf[_0xed16('0x1c')],{'email':_0x12e241,'role':_0xed16('0x1d')});}else{logger[_0xed16('0xb')](_0xed16('0x1e'));return request({'uri':util['format']('%s/users/me.json',_0x55d918['remoteUri'])})[_0xed16('0x14')](function(_0xcaace9){logger[_0xed16('0xb')](_0xed16('0x1f'));return _0xcaace9[_0xed16('0x20')];});}});}else{logger[_0xed16('0xb')](_0xed16('0x1e'));return request({'uri':util['format'](_0xed16('0x21'),_0x55d918[_0xed16('0x22')])})[_0xed16('0x14')](function(_0x17d47b){logger[_0xed16('0xb')](_0xed16('0x1f'));return _0x17d47b['user'];});}}function getEndUser(_0x57a25a,_0x41af63,_0x5c5020){logger[_0xed16('0xb')]('Searching\x20enduser\x20with\x20phone',_0x5c5020);return request({'uri':util[_0xed16('0xd')]('%s/search.json',_0x57a25a[_0xed16('0x22')]),'qs':{'query':util['format'](_0xed16('0x23'),_0x5c5020)}})[_0xed16('0x14')](function(_0x5145b6){var _0x276a65;if(_0x5145b6['results'][_0xed16('0x24')]){_0x5145b6[_0xed16('0x1c')]=_[_0xed16('0x25')](_0x5145b6['results'],{'suspended':![],'role':'end-user'});if(_0x5145b6[_0xed16('0x1c')][_0xed16('0x24')]){_0x276a65=_[_0xed16('0x26')](_0x5145b6[_0xed16('0x1c')]);}}if(_0x276a65){logger[_0xed16('0xb')](_0xed16('0x27'));return _0x276a65;}else{logger[_0xed16('0xb')](_0xed16('0x28'));return request({'uri':util['format'](_0xed16('0x29'),_0x57a25a[_0xed16('0x22')]),'method':_0xed16('0x2a'),'body':{'user':{'role':_0xed16('0x2b'),'name':util[_0xed16('0xd')](_0xed16('0x2c'),_0x41af63||_0x5c5020),'phone':_0x5c5020}}})[_0xed16('0x14')](function(_0x1278e4){logger['info'](_0xed16('0x2d'));return _0x1278e4[_0xed16('0x20')];});}});}function getAuth(_0x567a4a){var _0x351637;if(_0x567a4a['authType']===_0xed16('0x2e')){_0x351637=util[_0xed16('0xd')]('%s:%s',_0x567a4a[_0xed16('0x2f')],_0x567a4a[_0xed16('0x2e')]);}else if(_0x567a4a[_0xed16('0x30')]===_0xed16('0x31')){_0x351637=util['format'](_0xed16('0x32'),_0x567a4a[_0xed16('0x2f')],_0x567a4a[_0xed16('0x31')]);}return util['format']('Basic\x20%s',new Buffer(_0x351637)[_0xed16('0x33')](_0xed16('0x34')));}function request(_0x3b1dc2){logger[_0xed16('0x35')]('[HTTP]',JSON[_0xed16('0x36')](_0x3b1dc2));return rp(_[_0xed16('0x6')](_0x3b1dc2,{'method':_0xed16('0x37'),'headers':headers,'json':!![]}));}function getTags(_0x1b6c8e,_0x1c2f5b){var _0x369ea4=[];if(_0x1b6c8e&&_0x1b6c8e[_0xed16('0x24')]>0x0){_0x369ea4=_[_0xed16('0x38')](_0x1b6c8e,_0x1c2f5b);}return _0x369ea4;}function getCustomFields(_0xe21e8,_0x57e097){var _0x27f387=[];var _0x5860a0={'custom_fields':[]};if(_0xe21e8[_0xed16('0x24')]>0x0){_[_0xed16('0x39')](_0xe21e8,function(_0x4acb4a){if(_[_0xed16('0x3a')]([_0xed16('0x3b'),_0xed16('0x3c')],_0x4acb4a[_0xed16('0x3d')])&&_0x4acb4a[_0xed16('0x3e')]&&!_0x4acb4a[_0xed16('0x3f')]){_0x5860a0[_0x4acb4a[_0xed16('0x3e')][_0xed16('0x40')]()]=_0x4acb4a[_0xed16('0x41')][_0xed16('0x33')]();}else if(_[_0xed16('0x3a')]([_0xed16('0x3b'),'picklist'],_0x4acb4a[_0xed16('0x3d')])&&_0x4acb4a[_0xed16('0x42')]&&_0x4acb4a[_0xed16('0x3f')]){_0x5860a0[_0xed16('0x43')][_0xed16('0x44')]({'id':_0x4acb4a['idField'],'value':_0x4acb4a[_0xed16('0x41')]['toString']()});}else if(_0x4acb4a[_0xed16('0x3d')]===_0xed16('0x45')&&_0x4acb4a['variableName']&&_0x4acb4a[_0xed16('0x42')]&&_0x4acb4a[_0xed16('0x3f')]){_0x57e097[_0x4acb4a[_0xed16('0x46')]]&&_0x5860a0[_0xed16('0x43')][_0xed16('0x44')]({'id':_0x4acb4a[_0xed16('0x42')],'value':_0x57e097[_0x4acb4a[_0xed16('0x46')]][_0xed16('0x33')]()});}else if(_0x4acb4a[_0xed16('0x3d')]==='customVariable'&&_0x4acb4a['Variable']&&_0x4acb4a[_0xed16('0x47')][_0xed16('0x11')]&&_0x4acb4a[_0xed16('0x42')]&&_0x4acb4a[_0xed16('0x3f')]){_0x57e097[_0x4acb4a[_0xed16('0x47')][_0xed16('0x11')][_0xed16('0x40')]()]&&_0x5860a0[_0xed16('0x43')][_0xed16('0x44')]({'id':_0x4acb4a['idField'],'value':_0x57e097[_0x4acb4a['Variable'][_0xed16('0x11')][_0xed16('0x40')]()][_0xed16('0x33')]()});}});}return _0x5860a0;}exports['queue']=function(_0x350128,_0x48a1e1,_0x220d2a,_0x1d2f4f,_0x5ad458,_0x19b614){var _0x2fbfa1,_0x5c4001;_0x19b614[_0xed16('0x22')]=intUtil['stripTrailingSlash'](_0x19b614[_0xed16('0x22')]);_0x19b614['serverUrl']=intUtil['stripTrailingSlash'](_0x19b614[_0xed16('0x48')]);if(_0x5ad458&&_0x5ad458[_0xed16('0x49')]){logger[_0xed16('0xb')](_0xed16('0x4a'),'Recording\x20is\x20enabled!');_0x48a1e1[_0xed16('0x4b')]=util[_0xed16('0xd')](_0xed16('0x4c'),_0x19b614[_0xed16('0x48')],_0x48a1e1[_0xed16('0x4d')],md5(_0x48a1e1[_0xed16('0x4d')]));}else{_0x48a1e1[_0xed16('0x4b')]='';}headers[_0xed16('0x4e')]=getAuth(_0x19b614);return getUser(_0x19b614,_0x1d2f4f['email'])[_0xed16('0x14')](function(_0x125eb5){_0x2fbfa1=_0x125eb5;logger[_0xed16('0xb')](_0xed16('0x4f'),_0x2fbfa1['id']);return getEndUser(_0x19b614,_0x48a1e1[_0xed16('0x50')],_0x48a1e1[_0xed16('0x51')]);})['then'](function(_0x4a39ec){_0x5c4001=_0x4a39ec;logger[_0xed16('0xb')](_0xed16('0x52'),_0x5c4001['id']);return getTicket(_0x19b614,_0x2fbfa1,_0x5c4001,_0x220d2a,_0x48a1e1);})[_0xed16('0x14')](function(_0x35b418){if(_0x35b418){logger['info'](_0xed16('0x53'),_0x35b418['id']);switch(_0x19b614[_0xed16('0x3d')]){case'integrationTab':logger[_0xed16('0xb')](_0xed16('0x4a'),_0xed16('0x54'));return request({'uri':util[_0xed16('0xd')](_0xed16('0x55'),_0x19b614[_0xed16('0x22')],_0x2fbfa1['id'],_0x35b418['id']),'method':_0xed16('0x2a')});case _0xed16('0x56'):logger['info']('[QUEUE]',_0xed16('0x57'));emit(util['format']('user:%s',_0x1d2f4f[_0xed16('0x11')]),_0xed16('0x58'),{'uri':util['format'](_0xed16('0x59'),_0x19b614['remoteUri'][_0xed16('0x5a')](_0xed16('0x5b'),''),_0x35b418['id'])});break;default:logger['error'](_0xed16('0x4a'),'Zendesk\x20account\x20type\x20not\x20recognized');}}})[_0xed16('0x5c')](function(_0x561a0c){logger[_0xed16('0x5d')]('[QUEUE]\x20Error\x20running\x20Zendesk\x20integration',util[_0xed16('0x5e')](_0x561a0c,{'showHidden':!![],'depth':null}));});};exports[_0xed16('0x5f')]=function(_0x1e3b26,_0xa42fff,_0x3fd972,_0x30ab11,_0x30b51e,_0x5c9898,_0x4a5e63){var _0xa5a5d8,_0x3443ae;_0x5c9898[_0xed16('0x22')]=intUtil[_0xed16('0x60')](_0x5c9898[_0xed16('0x22')]);_0x5c9898['serverUrl']=intUtil['stripTrailingSlash'](_0x5c9898['serverUrl']);if(_0x4a5e63&&_0x4a5e63['recordingFormat']&&_0x4a5e63[_0xed16('0x61')]!=='none'){logger[_0xed16('0xb')](_0xed16('0x62'),_0xed16('0x63'));_0xa42fff['recordingURL']=util[_0xed16('0xd')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x5c9898[_0xed16('0x48')],_0xa42fff['uniqueid'],md5(_0xa42fff[_0xed16('0x4d')]));}headers[_0xed16('0x4e')]=getAuth(_0x5c9898);return getUser(_0x5c9898,_0x30ab11[_0xed16('0x64')])[_0xed16('0x14')](function(_0x4846e1){_0xa5a5d8=_0x4846e1;logger[_0xed16('0xb')]('The\x20User\x20ID\x20is:',_0xa5a5d8['id']);return getEndUser(_0x5c9898,_0xa42fff[_0xed16('0x65')],_0xa42fff[_0xed16('0x66')]);})[_0xed16('0x14')](function(_0x17caea){_0x3443ae=_0x17caea;logger[_0xed16('0xb')](_0xed16('0x52'),_0x3443ae['id']);return getTicket(_0x5c9898,_0xa5a5d8,_0x3443ae,_0x3fd972,_0xa42fff);})[_0xed16('0x14')](function(_0x3a54fd){if(_0x3a54fd){logger['info']('The\x20Ticket\x20ID\x20is:',_0x3a54fd['id']);switch(_0x5c9898[_0xed16('0x3d')]){case _0xed16('0x67'):logger[_0xed16('0xb')]('[OUTBOUND]',_0xed16('0x54'));return request({'uri':util[_0xed16('0xd')](_0xed16('0x55'),_0x5c9898['remoteUri'],_0xa5a5d8['id'],_0x3a54fd['id']),'method':_0xed16('0x2a')});case _0xed16('0x56'):logger['info'](_0xed16('0x62'),_0xed16('0x57'));emit(util[_0xed16('0xd')]('user:%s',_0x30ab11[_0xed16('0x11')]),'trigger:browser:url',{'uri':util[_0xed16('0xd')](_0xed16('0x59'),_0x5c9898[_0xed16('0x22')][_0xed16('0x5a')](_0xed16('0x5b'),''),_0x3a54fd['id'])});break;default:logger[_0xed16('0x5d')]('[OUTBOUND]',_0xed16('0x68'));}}})[_0xed16('0x5c')](function(_0x2c554f){logger[_0xed16('0x5d')](_0xed16('0x69'),util[_0xed16('0x5e')](_0x2c554f,{'showHidden':!![],'depth':null}));});};exports[_0xed16('0x6a')]=function(_0xf72b04,_0x571ee6,_0x533240,_0x558c04,_0x36c390,_0x4e4802){var _0x10d838,_0x2fbd0d;_0x4e4802[_0xed16('0x22')]=intUtil[_0xed16('0x60')](_0x4e4802[_0xed16('0x22')]);_0x4e4802[_0xed16('0x48')]=intUtil['stripTrailingSlash'](_0x4e4802[_0xed16('0x48')]);if(_0x36c390&&_0x36c390[_0xed16('0x49')]){logger['info']('['+_0x571ee6['lastevent'][_0xed16('0x6b')]()+']',_0xed16('0x63'));_0x571ee6['recordingURL']=util[_0xed16('0xd')](_0xed16('0x4c'),_0x4e4802[_0xed16('0x48')],_0x571ee6[_0xed16('0x4d')],md5(_0x571ee6[_0xed16('0x4d')]));}else{_0x571ee6['recordingURL']='';}headers[_0xed16('0x4e')]=getAuth(_0x4e4802);return getUser(_0x4e4802)[_0xed16('0x14')](function(_0x3b381e){_0x10d838=_0x3b381e;logger[_0xed16('0xb')](_0xed16('0x4f'),_0x10d838['id']);return getEndUser(_0x4e4802,_0x571ee6[_0xed16('0x50')],_0x571ee6['calleridnum']);})['then'](function(_0x59db45){_0x2fbd0d=_0x59db45;logger[_0xed16('0xb')](_0xed16('0x52'),_0x2fbd0d['id']);return getTicket(_0x4e4802,_0x10d838,_0x2fbd0d,_0x533240,_0x571ee6);})[_0xed16('0x14')](function(_0x19200f){if(_0x19200f){logger[_0xed16('0xb')]('The\x20Ticket\x20ID\x20is:',_0x19200f['id']);}})['catch'](function(_0x5222fc){logger['error']('['+_0x571ee6[_0xed16('0x6c')][_0xed16('0x6b')]()+']'+_0xed16('0x6d'),util[_0xed16('0x5e')](_0x5222fc,{'showHidden':!![],'depth':null}));});};
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