// * treaties. The SOFTWARE PRODUCT is licensed, not sold. *
// * *
// *************************************************************************
-var _0xdd37=['variableName','custom_fields','customVariable','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','/api/v2','error','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','outbound','recordingFormat','none','destcalleridnum','integrationTab','[OUTBOUND]','user:%s','%s/agent/tickets/%s','replace','Zendesk\x20account\x20type\x20not\x20recognized','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','inspect','unmanaged','toUpperCase','calleridname','lastevent','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','util','ioredis','./util','../../../../config/logger','zendesk','defaults','redis','localhost','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','POST','merge','Tags','name','getString','Subjects','Descriptions','Fields','then','Ticket\x20created!','ticket','validateEmail','Getting\x20agent\x20with\x20email','remoteUri','type:user\x20role:agent\x20email:%s','count','Agent\x20found!','find','results','agent','%s/users/me.json','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','length','end-user','first','Enduser\x20found!','%s/users.json','Caller\x20-\x20%s','user','authType','password','%s:%s','token','%s/token:%s','Basic\x20%s','base64','debug','[HTTP]','stringify','GET','map','forEach','includes','string','picklist','type','nameField','customField','toLowerCase','content','toString','idField','push','variable'];(function(_0x162780,_0x47f2e2){var _0x1ea2dc=function(_0x123898){while(--_0x123898){_0x162780['push'](_0x162780['shift']());}};_0x1ea2dc(++_0x47f2e2);}(_0xdd37,0xa4));var _0x7dd3=function(_0x2b4411,_0x2625ed){_0x2b4411=_0x2b4411-0x0;var _0x8e41ef=_0xdd37[_0x2b4411];return _0x8e41ef;};'use strict';var _=require(_0x7dd3('0x0'));var rp=require(_0x7dd3('0x1'));var md5=require(_0x7dd3('0x2'));var util=require(_0x7dd3('0x3'));var Redis=require(_0x7dd3('0x4'));var intUtil=require(_0x7dd3('0x5'));var config=require('../../../../config/environment');var logger=require(_0x7dd3('0x6'))(_0x7dd3('0x7'));config['redis']=_[_0x7dd3('0x8')](config[_0x7dd3('0x9')],{'host':_0x7dd3('0xa'),'port':0x18eb});var io=require(_0x7dd3('0xb'))(new Redis(config[_0x7dd3('0x9')]));function emit(_0x456408,_0x163b2e,_0x4aa4f6){io['to'](_0x456408)[_0x7dd3('0xc')](_0x163b2e,_0x4aa4f6);}var headers={'Content-Type':_0x7dd3('0xd'),'Accept':'application/json'};function getTicket(_0x44a32a,_0x1bcc2d,_0x392f1c,_0x4aa6ba,_0x3aa3d8){logger[_0x7dd3('0xe')](_0x7dd3('0xf'));return request({'uri':util[_0x7dd3('0x10')](_0x7dd3('0x11'),_0x44a32a['remoteUri']),'method':_0x7dd3('0x12'),'body':{'ticket':_[_0x7dd3('0x13')]({'requester_id':_0x392f1c['id'],'submitter_id':_0x1bcc2d?_0x1bcc2d['id']:undefined,'assignee_id':_0x1bcc2d?_0x1bcc2d['id']:undefined,'tags':getTags(_0x4aa6ba[_0x7dd3('0x14')],_0x7dd3('0x15')),'subject':intUtil[_0x7dd3('0x16')](_0x4aa6ba[_0x7dd3('0x17')],_0x3aa3d8,'\x20'),'description':intUtil[_0x7dd3('0x16')](_0x4aa6ba[_0x7dd3('0x18')],_0x3aa3d8,'\x0a'),'comment':{'public':![],'body':intUtil[_0x7dd3('0x16')](_0x4aa6ba[_0x7dd3('0x18')],_0x3aa3d8,'\x0a')}},getCustomFields(_0x4aa6ba[_0x7dd3('0x19')],_0x3aa3d8))}})[_0x7dd3('0x1a')](function(_0x337fa3){logger[_0x7dd3('0xe')](_0x7dd3('0x1b'));return _0x337fa3[_0x7dd3('0x1c')];});}function getUser(_0x5f1063,_0x2bf05e){if(intUtil[_0x7dd3('0x1d')](_0x2bf05e)){logger[_0x7dd3('0xe')](_0x7dd3('0x1e'),_0x2bf05e);return request({'uri':util['format']('%s/search.json',_0x5f1063[_0x7dd3('0x1f')]),'qs':{'query':util[_0x7dd3('0x10')](_0x7dd3('0x20'),_0x2bf05e)}})['then'](function(_0x2a7309){if(_0x2a7309[_0x7dd3('0x21')]){logger[_0x7dd3('0xe')](_0x7dd3('0x22'));return _[_0x7dd3('0x23')](_0x2a7309[_0x7dd3('0x24')],{'email':_0x2bf05e,'role':_0x7dd3('0x25')});}else{logger[_0x7dd3('0xe')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x7dd3('0x10')](_0x7dd3('0x26'),_0x5f1063['remoteUri'])})[_0x7dd3('0x1a')](function(_0x44f61f){logger[_0x7dd3('0xe')](_0x7dd3('0x27'));return _0x44f61f['user'];});}});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x7dd3('0x10')](_0x7dd3('0x26'),_0x5f1063['remoteUri'])})[_0x7dd3('0x1a')](function(_0x4b94c2){logger[_0x7dd3('0xe')](_0x7dd3('0x27'));return _0x4b94c2['user'];});}}function getEndUser(_0x327138,_0x155716,_0x2242f4){logger[_0x7dd3('0xe')](_0x7dd3('0x28'),_0x2242f4);return request({'uri':util[_0x7dd3('0x10')]('%s/search.json',_0x327138[_0x7dd3('0x1f')]),'qs':{'query':util['format'](_0x7dd3('0x29'),_0x2242f4)}})['then'](function(_0x10d9a0){var _0x4d58db;if(_0x10d9a0[_0x7dd3('0x24')][_0x7dd3('0x2a')]){_0x10d9a0[_0x7dd3('0x24')]=_['filter'](_0x10d9a0[_0x7dd3('0x24')],{'suspended':![],'role':_0x7dd3('0x2b')});if(_0x10d9a0['results']['length']){_0x4d58db=_[_0x7dd3('0x2c')](_0x10d9a0[_0x7dd3('0x24')]);}}if(_0x4d58db){logger[_0x7dd3('0xe')](_0x7dd3('0x2d'));return _0x4d58db;}else{logger[_0x7dd3('0xe')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util['format'](_0x7dd3('0x2e'),_0x327138[_0x7dd3('0x1f')]),'method':_0x7dd3('0x12'),'body':{'user':{'role':_0x7dd3('0x2b'),'name':util[_0x7dd3('0x10')](_0x7dd3('0x2f'),_0x155716||_0x2242f4),'phone':_0x2242f4}}})[_0x7dd3('0x1a')](function(_0x10886a){logger[_0x7dd3('0xe')]('Enduser\x20created.');return _0x10886a[_0x7dd3('0x30')];});}});}function getAuth(_0xa58ad1){var _0x1ad09b;if(_0xa58ad1[_0x7dd3('0x31')]===_0x7dd3('0x32')){_0x1ad09b=util[_0x7dd3('0x10')](_0x7dd3('0x33'),_0xa58ad1['username'],_0xa58ad1['password']);}else if(_0xa58ad1['authType']===_0x7dd3('0x34')){_0x1ad09b=util[_0x7dd3('0x10')](_0x7dd3('0x35'),_0xa58ad1['username'],_0xa58ad1[_0x7dd3('0x34')]);}return util[_0x7dd3('0x10')](_0x7dd3('0x36'),new Buffer(_0x1ad09b)['toString'](_0x7dd3('0x37')));}function request(_0x344f60){logger[_0x7dd3('0x38')](_0x7dd3('0x39'),JSON[_0x7dd3('0x3a')](_0x344f60));return rp(_['defaults'](_0x344f60,{'method':_0x7dd3('0x3b'),'headers':headers,'json':!![]}));}function getTags(_0x156f8d,_0x22f492){var _0xc4a637=[];if(_0x156f8d&&_0x156f8d[_0x7dd3('0x2a')]>0x0){_0xc4a637=_[_0x7dd3('0x3c')](_0x156f8d,_0x22f492);}return _0xc4a637;}function getCustomFields(_0x1d6ebe,_0x248c9d){var _0x4f6c52=[];var _0x9cae93={'custom_fields':[]};if(_0x1d6ebe[_0x7dd3('0x2a')]>0x0){_[_0x7dd3('0x3d')](_0x1d6ebe,function(_0x2240b2){if(_[_0x7dd3('0x3e')]([_0x7dd3('0x3f'),_0x7dd3('0x40')],_0x2240b2[_0x7dd3('0x41')])&&_0x2240b2[_0x7dd3('0x42')]&&!_0x2240b2[_0x7dd3('0x43')]){_0x9cae93[_0x2240b2[_0x7dd3('0x42')][_0x7dd3('0x44')]()]=_0x2240b2[_0x7dd3('0x45')][_0x7dd3('0x46')]();}else if(_[_0x7dd3('0x3e')]([_0x7dd3('0x3f'),_0x7dd3('0x40')],_0x2240b2[_0x7dd3('0x41')])&&_0x2240b2[_0x7dd3('0x47')]&&_0x2240b2['customField']){_0x9cae93['custom_fields'][_0x7dd3('0x48')]({'id':_0x2240b2[_0x7dd3('0x47')],'value':_0x2240b2[_0x7dd3('0x45')][_0x7dd3('0x46')]()});}else if(_0x2240b2[_0x7dd3('0x41')]===_0x7dd3('0x49')&&_0x2240b2['variableName']&&_0x2240b2[_0x7dd3('0x47')]&&_0x2240b2['customField']){_0x248c9d[_0x2240b2[_0x7dd3('0x4a')]]&&_0x9cae93[_0x7dd3('0x4b')][_0x7dd3('0x48')]({'id':_0x2240b2[_0x7dd3('0x47')],'value':_0x248c9d[_0x2240b2[_0x7dd3('0x4a')]][_0x7dd3('0x46')]()});}else if(_0x2240b2[_0x7dd3('0x41')]===_0x7dd3('0x4c')&&_0x2240b2['Variable']&&_0x2240b2['Variable']['name']&&_0x2240b2[_0x7dd3('0x47')]&&_0x2240b2['customField']){_0x248c9d[_0x2240b2[_0x7dd3('0x4d')][_0x7dd3('0x15')][_0x7dd3('0x44')]()]&&_0x9cae93[_0x7dd3('0x4b')][_0x7dd3('0x48')]({'id':_0x2240b2['idField'],'value':_0x248c9d[_0x2240b2[_0x7dd3('0x4d')][_0x7dd3('0x15')]['toLowerCase']()][_0x7dd3('0x46')]()});}});}return _0x9cae93;}exports[_0x7dd3('0x4e')]=function(_0x2b9889,_0x2907a3,_0x1a4233,_0x303426,_0x121f54,_0x2e5d1e){var _0x2049f1,_0x2e5f17;_0x2e5d1e[_0x7dd3('0x1f')]=intUtil[_0x7dd3('0x4f')](_0x2e5d1e[_0x7dd3('0x1f')]);_0x2e5d1e[_0x7dd3('0x50')]=intUtil[_0x7dd3('0x4f')](_0x2e5d1e[_0x7dd3('0x50')]);if(_0x121f54&&_0x121f54[_0x7dd3('0x51')]){logger[_0x7dd3('0xe')](_0x7dd3('0x52'),_0x7dd3('0x53'));_0x2907a3[_0x7dd3('0x54')]=util[_0x7dd3('0x10')](_0x7dd3('0x55'),_0x2e5d1e[_0x7dd3('0x50')],_0x2907a3[_0x7dd3('0x56')],md5(_0x2907a3[_0x7dd3('0x56')]));}else{_0x2907a3[_0x7dd3('0x54')]='';}headers[_0x7dd3('0x57')]=getAuth(_0x2e5d1e);return getUser(_0x2e5d1e,_0x303426[_0x7dd3('0x58')])[_0x7dd3('0x1a')](function(_0x2fb26f){_0x2049f1=_0x2fb26f;logger[_0x7dd3('0xe')](_0x7dd3('0x59'),_0x2049f1['id']);return getEndUser(_0x2e5d1e,_0x2907a3['calleridname'],_0x2907a3[_0x7dd3('0x5a')]);})['then'](function(_0x55d332){_0x2e5f17=_0x55d332;logger['info'](_0x7dd3('0x5b'),_0x2e5f17['id']);return getTicket(_0x2e5d1e,_0x2049f1,_0x2e5f17,_0x1a4233,_0x2907a3);})[_0x7dd3('0x1a')](function(_0x30138b){if(_0x30138b){logger['info'](_0x7dd3('0x5c'),_0x30138b['id']);switch(_0x2e5d1e['type']){case'integrationTab':logger['info'](_0x7dd3('0x52'),_0x7dd3('0x5d'));return request({'uri':util[_0x7dd3('0x10')](_0x7dd3('0x5e'),_0x2e5d1e[_0x7dd3('0x1f')],_0x2049f1['id'],_0x30138b['id']),'method':'POST'});case _0x7dd3('0x5f'):logger['info'](_0x7dd3('0x52'),_0x7dd3('0x60'));emit(util[_0x7dd3('0x10')]('user:%s',_0x303426['name']),_0x7dd3('0x61'),{'uri':util[_0x7dd3('0x10')]('%s/agent/tickets/%s',_0x2e5d1e[_0x7dd3('0x1f')]['replace'](_0x7dd3('0x62'),''),_0x30138b['id'])});break;default:logger[_0x7dd3('0x63')](_0x7dd3('0x52'),'Zendesk\x20account\x20type\x20not\x20recognized');}}})[_0x7dd3('0x64')](function(_0x303fb9){logger['error'](_0x7dd3('0x65'),util['inspect'](_0x303fb9,{'showHidden':!![],'depth':null}));});};exports[_0x7dd3('0x66')]=function(_0x2b8508,_0x1364da,_0x4d4c99,_0x269719,_0x375f52,_0x53dd67,_0x2e3504){var _0x5e2047,_0x2e775b;_0x53dd67[_0x7dd3('0x1f')]=intUtil[_0x7dd3('0x4f')](_0x53dd67[_0x7dd3('0x1f')]);_0x53dd67[_0x7dd3('0x50')]=intUtil[_0x7dd3('0x4f')](_0x53dd67['serverUrl']);if(_0x2e3504&&_0x2e3504['recordingFormat']&&_0x2e3504[_0x7dd3('0x67')]!==_0x7dd3('0x68')){logger[_0x7dd3('0xe')]('[OUTBOUND]','Recording\x20is\x20enabled!');_0x1364da[_0x7dd3('0x54')]=util[_0x7dd3('0x10')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x53dd67[_0x7dd3('0x50')],_0x1364da[_0x7dd3('0x56')],md5(_0x1364da[_0x7dd3('0x56')]));}headers[_0x7dd3('0x57')]=getAuth(_0x53dd67);return getUser(_0x53dd67,_0x269719[_0x7dd3('0x58')])[_0x7dd3('0x1a')](function(_0x54fdaa){_0x5e2047=_0x54fdaa;logger[_0x7dd3('0xe')]('The\x20User\x20ID\x20is:',_0x5e2047['id']);return getEndUser(_0x53dd67,_0x1364da['destcalleridname'],_0x1364da[_0x7dd3('0x69')]);})[_0x7dd3('0x1a')](function(_0x5c4bae){_0x2e775b=_0x5c4bae;logger[_0x7dd3('0xe')](_0x7dd3('0x5b'),_0x2e775b['id']);return getTicket(_0x53dd67,_0x5e2047,_0x2e775b,_0x4d4c99,_0x1364da);})['then'](function(_0x4ceb95){if(_0x4ceb95){logger[_0x7dd3('0xe')](_0x7dd3('0x5c'),_0x4ceb95['id']);switch(_0x53dd67['type']){case _0x7dd3('0x6a'):logger[_0x7dd3('0xe')](_0x7dd3('0x6b'),_0x7dd3('0x5d'));return request({'uri':util['format'](_0x7dd3('0x5e'),_0x53dd67[_0x7dd3('0x1f')],_0x5e2047['id'],_0x4ceb95['id']),'method':_0x7dd3('0x12')});case _0x7dd3('0x5f'):logger[_0x7dd3('0xe')](_0x7dd3('0x6b'),_0x7dd3('0x60'));emit(util[_0x7dd3('0x10')](_0x7dd3('0x6c'),_0x269719['name']),'trigger:browser:url',{'uri':util['format'](_0x7dd3('0x6d'),_0x53dd67[_0x7dd3('0x1f')][_0x7dd3('0x6e')](_0x7dd3('0x62'),''),_0x4ceb95['id'])});break;default:logger[_0x7dd3('0x63')](_0x7dd3('0x6b'),_0x7dd3('0x6f'));}}})['catch'](function(_0x434138){logger['error'](_0x7dd3('0x70'),util[_0x7dd3('0x71')](_0x434138,{'showHidden':!![],'depth':null}));});};exports[_0x7dd3('0x72')]=function(_0x454394,_0x2ec866,_0xf40795,_0x408cdd,_0x1a22cc,_0x5b691b){var _0x3910a5,_0x4d13eb;_0x5b691b[_0x7dd3('0x1f')]=intUtil[_0x7dd3('0x4f')](_0x5b691b['remoteUri']);_0x5b691b[_0x7dd3('0x50')]=intUtil[_0x7dd3('0x4f')](_0x5b691b[_0x7dd3('0x50')]);if(_0x1a22cc&&_0x1a22cc[_0x7dd3('0x51')]){logger['info']('['+_0x2ec866['lastevent'][_0x7dd3('0x73')]()+']',_0x7dd3('0x53'));_0x2ec866[_0x7dd3('0x54')]=util['format'](_0x7dd3('0x55'),_0x5b691b[_0x7dd3('0x50')],_0x2ec866[_0x7dd3('0x56')],md5(_0x2ec866[_0x7dd3('0x56')]));}else{_0x2ec866['recordingURL']='';}headers[_0x7dd3('0x57')]=getAuth(_0x5b691b);return getUser(_0x5b691b)['then'](function(_0x1e4d29){_0x3910a5=_0x1e4d29;logger['info'](_0x7dd3('0x59'),_0x3910a5['id']);return getEndUser(_0x5b691b,_0x2ec866[_0x7dd3('0x74')],_0x2ec866['calleridnum']);})[_0x7dd3('0x1a')](function(_0x65efd){_0x4d13eb=_0x65efd;logger[_0x7dd3('0xe')](_0x7dd3('0x5b'),_0x4d13eb['id']);return getTicket(_0x5b691b,_0x3910a5,_0x4d13eb,_0xf40795,_0x2ec866);})[_0x7dd3('0x1a')](function(_0xb31b62){if(_0xb31b62){logger['info'](_0x7dd3('0x5c'),_0xb31b62['id']);}})[_0x7dd3('0x64')](function(_0x4ec84e){logger[_0x7dd3('0x63')]('['+_0x2ec866[_0x7dd3('0x75')][_0x7dd3('0x73')]()+']'+_0x7dd3('0x76'),util[_0x7dd3('0x71')](_0x4ec84e,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0xd16e=['%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','%s/agent/tickets/%s','replace','/api/v2','catch','error','inspect','outbound','stripTrailingSlash','recordingFormat','[OUTBOUND]','Recording\x20is\x20enabled!','email','destcalleridname','destcalleridnum','integrationTab','Zendesk\x20account\x20type\x20not\x20recognized','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','toUpperCase','lastevent','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','util','ioredis','./util','zendesk','defaults','localhost','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','merge','Tags','name','getString','Descriptions','then','Ticket\x20created!','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','type:user\x20role:agent\x20email:%s','count','find','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','user','%s/users/me.json','remoteUri','type:user\x20role:end-user\x20phone:%s','length','filter','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','POST','end-user','Caller\x20-\x20%s','Enduser\x20created.','password','username','authType','token','%s/token:%s','toString','base64','debug','stringify','GET','map','forEach','includes','string','picklist','type','nameField','customField','toLowerCase','content','idField','custom_fields','push','variable','variableName','Variable','serverUrl','monitor_format','[QUEUE]','recordingURL'];(function(_0x2e5c3c,_0x5717c7){var _0x5d19ba=function(_0x38f029){while(--_0x38f029){_0x2e5c3c['push'](_0x2e5c3c['shift']());}};_0x5d19ba(++_0x5717c7);}(_0xd16e,0xfe));var _0xed16=function(_0x3d81a3,_0x90e2e7){_0x3d81a3=_0x3d81a3-0x0;var _0x1ef4f6=_0xd16e[_0x3d81a3];return _0x1ef4f6;};'use strict';var _=require(_0xed16('0x0'));var rp=require(_0xed16('0x1'));var md5=require('md5');var util=require(_0xed16('0x2'));var Redis=require(_0xed16('0x3'));var intUtil=require(_0xed16('0x4'));var config=require('../../../../config/environment');var logger=require('../../../../config/logger')(_0xed16('0x5'));config['redis']=_[_0xed16('0x6')](config['redis'],{'host':_0xed16('0x7'),'port':0x18eb});var io=require(_0xed16('0x8'))(new Redis(config['redis']));function emit(_0x32bd62,_0x271099,_0x34e044){io['to'](_0x32bd62)[_0xed16('0x9')](_0x271099,_0x34e044);}var headers={'Content-Type':_0xed16('0xa'),'Accept':_0xed16('0xa')};function getTicket(_0x2658ce,_0x5e8a54,_0x215c59,_0x31e146,_0x407d3c){logger[_0xed16('0xb')](_0xed16('0xc'));return request({'uri':util[_0xed16('0xd')](_0xed16('0xe'),_0x2658ce['remoteUri']),'method':'POST','body':{'ticket':_[_0xed16('0xf')]({'requester_id':_0x215c59['id'],'submitter_id':_0x5e8a54?_0x5e8a54['id']:undefined,'assignee_id':_0x5e8a54?_0x5e8a54['id']:undefined,'tags':getTags(_0x31e146[_0xed16('0x10')],_0xed16('0x11')),'subject':intUtil[_0xed16('0x12')](_0x31e146['Subjects'],_0x407d3c,'\x20'),'description':intUtil[_0xed16('0x12')](_0x31e146[_0xed16('0x13')],_0x407d3c,'\x0a'),'comment':{'public':![],'body':intUtil['getString'](_0x31e146[_0xed16('0x13')],_0x407d3c,'\x0a')}},getCustomFields(_0x31e146['Fields'],_0x407d3c))}})[_0xed16('0x14')](function(_0x3d6213){logger[_0xed16('0xb')](_0xed16('0x15'));return _0x3d6213['ticket'];});}function getUser(_0x55d918,_0x12e241){if(intUtil[_0xed16('0x16')](_0x12e241)){logger[_0xed16('0xb')](_0xed16('0x17'),_0x12e241);return request({'uri':util[_0xed16('0xd')](_0xed16('0x18'),_0x55d918['remoteUri']),'qs':{'query':util[_0xed16('0xd')](_0xed16('0x19'),_0x12e241)}})[_0xed16('0x14')](function(_0x48dabf){if(_0x48dabf[_0xed16('0x1a')]){logger['info']('Agent\x20found!');return _[_0xed16('0x1b')](_0x48dabf[_0xed16('0x1c')],{'email':_0x12e241,'role':_0xed16('0x1d')});}else{logger[_0xed16('0xb')](_0xed16('0x1e'));return request({'uri':util['format']('%s/users/me.json',_0x55d918['remoteUri'])})[_0xed16('0x14')](function(_0xcaace9){logger[_0xed16('0xb')](_0xed16('0x1f'));return _0xcaace9[_0xed16('0x20')];});}});}else{logger[_0xed16('0xb')](_0xed16('0x1e'));return request({'uri':util['format'](_0xed16('0x21'),_0x55d918[_0xed16('0x22')])})[_0xed16('0x14')](function(_0x17d47b){logger[_0xed16('0xb')](_0xed16('0x1f'));return _0x17d47b['user'];});}}function getEndUser(_0x57a25a,_0x41af63,_0x5c5020){logger[_0xed16('0xb')]('Searching\x20enduser\x20with\x20phone',_0x5c5020);return request({'uri':util[_0xed16('0xd')]('%s/search.json',_0x57a25a[_0xed16('0x22')]),'qs':{'query':util['format'](_0xed16('0x23'),_0x5c5020)}})[_0xed16('0x14')](function(_0x5145b6){var _0x276a65;if(_0x5145b6['results'][_0xed16('0x24')]){_0x5145b6[_0xed16('0x1c')]=_[_0xed16('0x25')](_0x5145b6['results'],{'suspended':![],'role':'end-user'});if(_0x5145b6[_0xed16('0x1c')][_0xed16('0x24')]){_0x276a65=_[_0xed16('0x26')](_0x5145b6[_0xed16('0x1c')]);}}if(_0x276a65){logger[_0xed16('0xb')](_0xed16('0x27'));return _0x276a65;}else{logger[_0xed16('0xb')](_0xed16('0x28'));return request({'uri':util['format'](_0xed16('0x29'),_0x57a25a[_0xed16('0x22')]),'method':_0xed16('0x2a'),'body':{'user':{'role':_0xed16('0x2b'),'name':util[_0xed16('0xd')](_0xed16('0x2c'),_0x41af63||_0x5c5020),'phone':_0x5c5020}}})[_0xed16('0x14')](function(_0x1278e4){logger['info'](_0xed16('0x2d'));return _0x1278e4[_0xed16('0x20')];});}});}function getAuth(_0x567a4a){var _0x351637;if(_0x567a4a['authType']===_0xed16('0x2e')){_0x351637=util[_0xed16('0xd')]('%s:%s',_0x567a4a[_0xed16('0x2f')],_0x567a4a[_0xed16('0x2e')]);}else if(_0x567a4a[_0xed16('0x30')]===_0xed16('0x31')){_0x351637=util['format'](_0xed16('0x32'),_0x567a4a[_0xed16('0x2f')],_0x567a4a[_0xed16('0x31')]);}return util['format']('Basic\x20%s',new Buffer(_0x351637)[_0xed16('0x33')](_0xed16('0x34')));}function request(_0x3b1dc2){logger[_0xed16('0x35')]('[HTTP]',JSON[_0xed16('0x36')](_0x3b1dc2));return rp(_[_0xed16('0x6')](_0x3b1dc2,{'method':_0xed16('0x37'),'headers':headers,'json':!![]}));}function getTags(_0x1b6c8e,_0x1c2f5b){var _0x369ea4=[];if(_0x1b6c8e&&_0x1b6c8e[_0xed16('0x24')]>0x0){_0x369ea4=_[_0xed16('0x38')](_0x1b6c8e,_0x1c2f5b);}return _0x369ea4;}function getCustomFields(_0xe21e8,_0x57e097){var _0x27f387=[];var _0x5860a0={'custom_fields':[]};if(_0xe21e8[_0xed16('0x24')]>0x0){_[_0xed16('0x39')](_0xe21e8,function(_0x4acb4a){if(_[_0xed16('0x3a')]([_0xed16('0x3b'),_0xed16('0x3c')],_0x4acb4a[_0xed16('0x3d')])&&_0x4acb4a[_0xed16('0x3e')]&&!_0x4acb4a[_0xed16('0x3f')]){_0x5860a0[_0x4acb4a[_0xed16('0x3e')][_0xed16('0x40')]()]=_0x4acb4a[_0xed16('0x41')][_0xed16('0x33')]();}else if(_[_0xed16('0x3a')]([_0xed16('0x3b'),'picklist'],_0x4acb4a[_0xed16('0x3d')])&&_0x4acb4a[_0xed16('0x42')]&&_0x4acb4a[_0xed16('0x3f')]){_0x5860a0[_0xed16('0x43')][_0xed16('0x44')]({'id':_0x4acb4a['idField'],'value':_0x4acb4a[_0xed16('0x41')]['toString']()});}else if(_0x4acb4a[_0xed16('0x3d')]===_0xed16('0x45')&&_0x4acb4a['variableName']&&_0x4acb4a[_0xed16('0x42')]&&_0x4acb4a[_0xed16('0x3f')]){_0x57e097[_0x4acb4a[_0xed16('0x46')]]&&_0x5860a0[_0xed16('0x43')][_0xed16('0x44')]({'id':_0x4acb4a[_0xed16('0x42')],'value':_0x57e097[_0x4acb4a[_0xed16('0x46')]][_0xed16('0x33')]()});}else if(_0x4acb4a[_0xed16('0x3d')]==='customVariable'&&_0x4acb4a['Variable']&&_0x4acb4a[_0xed16('0x47')][_0xed16('0x11')]&&_0x4acb4a[_0xed16('0x42')]&&_0x4acb4a[_0xed16('0x3f')]){_0x57e097[_0x4acb4a[_0xed16('0x47')][_0xed16('0x11')][_0xed16('0x40')]()]&&_0x5860a0[_0xed16('0x43')][_0xed16('0x44')]({'id':_0x4acb4a['idField'],'value':_0x57e097[_0x4acb4a['Variable'][_0xed16('0x11')][_0xed16('0x40')]()][_0xed16('0x33')]()});}});}return _0x5860a0;}exports['queue']=function(_0x350128,_0x48a1e1,_0x220d2a,_0x1d2f4f,_0x5ad458,_0x19b614){var _0x2fbfa1,_0x5c4001;_0x19b614[_0xed16('0x22')]=intUtil['stripTrailingSlash'](_0x19b614[_0xed16('0x22')]);_0x19b614['serverUrl']=intUtil['stripTrailingSlash'](_0x19b614[_0xed16('0x48')]);if(_0x5ad458&&_0x5ad458[_0xed16('0x49')]){logger[_0xed16('0xb')](_0xed16('0x4a'),'Recording\x20is\x20enabled!');_0x48a1e1[_0xed16('0x4b')]=util[_0xed16('0xd')](_0xed16('0x4c'),_0x19b614[_0xed16('0x48')],_0x48a1e1[_0xed16('0x4d')],md5(_0x48a1e1[_0xed16('0x4d')]));}else{_0x48a1e1[_0xed16('0x4b')]='';}headers[_0xed16('0x4e')]=getAuth(_0x19b614);return getUser(_0x19b614,_0x1d2f4f['email'])[_0xed16('0x14')](function(_0x125eb5){_0x2fbfa1=_0x125eb5;logger[_0xed16('0xb')](_0xed16('0x4f'),_0x2fbfa1['id']);return getEndUser(_0x19b614,_0x48a1e1[_0xed16('0x50')],_0x48a1e1[_0xed16('0x51')]);})['then'](function(_0x4a39ec){_0x5c4001=_0x4a39ec;logger[_0xed16('0xb')](_0xed16('0x52'),_0x5c4001['id']);return getTicket(_0x19b614,_0x2fbfa1,_0x5c4001,_0x220d2a,_0x48a1e1);})[_0xed16('0x14')](function(_0x35b418){if(_0x35b418){logger['info'](_0xed16('0x53'),_0x35b418['id']);switch(_0x19b614[_0xed16('0x3d')]){case'integrationTab':logger[_0xed16('0xb')](_0xed16('0x4a'),_0xed16('0x54'));return request({'uri':util[_0xed16('0xd')](_0xed16('0x55'),_0x19b614[_0xed16('0x22')],_0x2fbfa1['id'],_0x35b418['id']),'method':_0xed16('0x2a')});case _0xed16('0x56'):logger['info']('[QUEUE]',_0xed16('0x57'));emit(util['format']('user:%s',_0x1d2f4f[_0xed16('0x11')]),_0xed16('0x58'),{'uri':util['format'](_0xed16('0x59'),_0x19b614['remoteUri'][_0xed16('0x5a')](_0xed16('0x5b'),''),_0x35b418['id'])});break;default:logger['error'](_0xed16('0x4a'),'Zendesk\x20account\x20type\x20not\x20recognized');}}})[_0xed16('0x5c')](function(_0x561a0c){logger[_0xed16('0x5d')]('[QUEUE]\x20Error\x20running\x20Zendesk\x20integration',util[_0xed16('0x5e')](_0x561a0c,{'showHidden':!![],'depth':null}));});};exports[_0xed16('0x5f')]=function(_0x1e3b26,_0xa42fff,_0x3fd972,_0x30ab11,_0x30b51e,_0x5c9898,_0x4a5e63){var _0xa5a5d8,_0x3443ae;_0x5c9898[_0xed16('0x22')]=intUtil[_0xed16('0x60')](_0x5c9898[_0xed16('0x22')]);_0x5c9898['serverUrl']=intUtil['stripTrailingSlash'](_0x5c9898['serverUrl']);if(_0x4a5e63&&_0x4a5e63['recordingFormat']&&_0x4a5e63[_0xed16('0x61')]!=='none'){logger[_0xed16('0xb')](_0xed16('0x62'),_0xed16('0x63'));_0xa42fff['recordingURL']=util[_0xed16('0xd')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x5c9898[_0xed16('0x48')],_0xa42fff['uniqueid'],md5(_0xa42fff[_0xed16('0x4d')]));}headers[_0xed16('0x4e')]=getAuth(_0x5c9898);return getUser(_0x5c9898,_0x30ab11[_0xed16('0x64')])[_0xed16('0x14')](function(_0x4846e1){_0xa5a5d8=_0x4846e1;logger[_0xed16('0xb')]('The\x20User\x20ID\x20is:',_0xa5a5d8['id']);return getEndUser(_0x5c9898,_0xa42fff[_0xed16('0x65')],_0xa42fff[_0xed16('0x66')]);})[_0xed16('0x14')](function(_0x17caea){_0x3443ae=_0x17caea;logger[_0xed16('0xb')](_0xed16('0x52'),_0x3443ae['id']);return getTicket(_0x5c9898,_0xa5a5d8,_0x3443ae,_0x3fd972,_0xa42fff);})[_0xed16('0x14')](function(_0x3a54fd){if(_0x3a54fd){logger['info']('The\x20Ticket\x20ID\x20is:',_0x3a54fd['id']);switch(_0x5c9898[_0xed16('0x3d')]){case _0xed16('0x67'):logger[_0xed16('0xb')]('[OUTBOUND]',_0xed16('0x54'));return request({'uri':util[_0xed16('0xd')](_0xed16('0x55'),_0x5c9898['remoteUri'],_0xa5a5d8['id'],_0x3a54fd['id']),'method':_0xed16('0x2a')});case _0xed16('0x56'):logger['info'](_0xed16('0x62'),_0xed16('0x57'));emit(util[_0xed16('0xd')]('user:%s',_0x30ab11[_0xed16('0x11')]),'trigger:browser:url',{'uri':util[_0xed16('0xd')](_0xed16('0x59'),_0x5c9898[_0xed16('0x22')][_0xed16('0x5a')](_0xed16('0x5b'),''),_0x3a54fd['id'])});break;default:logger[_0xed16('0x5d')]('[OUTBOUND]',_0xed16('0x68'));}}})[_0xed16('0x5c')](function(_0x2c554f){logger[_0xed16('0x5d')](_0xed16('0x69'),util[_0xed16('0x5e')](_0x2c554f,{'showHidden':!![],'depth':null}));});};exports[_0xed16('0x6a')]=function(_0xf72b04,_0x571ee6,_0x533240,_0x558c04,_0x36c390,_0x4e4802){var _0x10d838,_0x2fbd0d;_0x4e4802[_0xed16('0x22')]=intUtil[_0xed16('0x60')](_0x4e4802[_0xed16('0x22')]);_0x4e4802[_0xed16('0x48')]=intUtil['stripTrailingSlash'](_0x4e4802[_0xed16('0x48')]);if(_0x36c390&&_0x36c390[_0xed16('0x49')]){logger['info']('['+_0x571ee6['lastevent'][_0xed16('0x6b')]()+']',_0xed16('0x63'));_0x571ee6['recordingURL']=util[_0xed16('0xd')](_0xed16('0x4c'),_0x4e4802[_0xed16('0x48')],_0x571ee6[_0xed16('0x4d')],md5(_0x571ee6[_0xed16('0x4d')]));}else{_0x571ee6['recordingURL']='';}headers[_0xed16('0x4e')]=getAuth(_0x4e4802);return getUser(_0x4e4802)[_0xed16('0x14')](function(_0x3b381e){_0x10d838=_0x3b381e;logger[_0xed16('0xb')](_0xed16('0x4f'),_0x10d838['id']);return getEndUser(_0x4e4802,_0x571ee6[_0xed16('0x50')],_0x571ee6['calleridnum']);})['then'](function(_0x59db45){_0x2fbd0d=_0x59db45;logger[_0xed16('0xb')](_0xed16('0x52'),_0x2fbd0d['id']);return getTicket(_0x4e4802,_0x10d838,_0x2fbd0d,_0x533240,_0x571ee6);})[_0xed16('0x14')](function(_0x19200f){if(_0x19200f){logger[_0xed16('0xb')]('The\x20Ticket\x20ID\x20is:',_0x19200f['id']);}})['catch'](function(_0x5222fc){logger['error']('['+_0x571ee6[_0xed16('0x6c')][_0xed16('0x6b')]()+']'+_0xed16('0x6d'),util[_0xed16('0x5e')](_0x5222fc,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
git://repos.xcallymotion.com / motion2.git / blobdiff