Built motion from commit (unavailable).|2.0.74
[motion2.git] / server / services / ami / trigger / integration / zendesk.js
index e99826e..378a2bb 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0xe80e=['emit','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','POST','merge','name','getString','Subjects','Descriptions','Fields','then','Ticket\x20created!','remoteUri','type:user\x20role:agent\x20email:%s','count','Agent\x20found!','agent','%s/users/me.json','user','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','Enduser\x20found!','find','results','end-user','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','Enduser\x20created.','authType','username','token','Basic\x20%s','toString','debug','stringify','defaults','GET','length','map','type','string','toLowerCase','content','idField','customField','custom_fields','push','variableName','customVariable','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','recordingURL','uniqueid','The\x20User\x20ID\x20is:','calleridname','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','user:%s','error','catch','outbound','recordingFormat','[OUTBOUND]','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','Authorization','email','destcalleridname','destcalleridnum','The\x20Enduser\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','Zendesk\x20account\x20type\x20not\x20recognized','abandoned','[ABANDONED]','calleridnum','request-promise','md5','util','./util','../../../../config/logger','zendesk','socket.io-emitter','localhost'];(function(_0x35e21a,_0x689d32){var _0x50949e=function(_0x4ef65d){while(--_0x4ef65d){_0x35e21a['push'](_0x35e21a['shift']());}};_0x50949e(++_0x689d32);}(_0xe80e,0x112));var _0xee80=function(_0x13ce0c,_0x3f2a0d){_0x13ce0c=_0x13ce0c-0x0;var _0x4388fb=_0xe80e[_0x13ce0c];return _0x4388fb;};'use strict';var _=require('lodash');var rp=require(_0xee80('0x0'));var md5=require(_0xee80('0x1'));var util=require(_0xee80('0x2'));var intUtil=require(_0xee80('0x3'));var logger=require(_0xee80('0x4'))(_0xee80('0x5'));var io=require(_0xee80('0x6'))({'host':_0xee80('0x7'),'port':0x18eb});function emit(_0x455bf3,_0x5c11dd,_0x1972e9){io['to'](_0x455bf3)[_0xee80('0x8')](_0x5c11dd,_0x1972e9);}var headers={'Content-Type':_0xee80('0x9'),'Accept':_0xee80('0x9')};function getTicket(_0x4a7bd8,_0x4037cd,_0x275d68,_0x31d4b0,_0x5dc175){logger[_0xee80('0xa')](_0xee80('0xb'));return request({'uri':util[_0xee80('0xc')](_0xee80('0xd'),_0x4a7bd8['remoteUri']),'method':_0xee80('0xe'),'body':{'ticket':_[_0xee80('0xf')]({'requester_id':_0x275d68['id'],'submitter_id':_0x4037cd?_0x4037cd['id']:undefined,'assignee_id':_0x4037cd?_0x4037cd['id']:undefined,'tags':getTags(_0x31d4b0['Tags'],_0xee80('0x10')),'subject':intUtil[_0xee80('0x11')](_0x31d4b0[_0xee80('0x12')],_0x5dc175,'\x20'),'description':intUtil['getString'](_0x31d4b0[_0xee80('0x13')],_0x5dc175,'\x0a'),'comment':{'public':![],'body':intUtil[_0xee80('0x11')](_0x31d4b0['Descriptions'],_0x5dc175,'\x0a')}},getCustomFields(_0x31d4b0[_0xee80('0x14')],_0x5dc175))}})[_0xee80('0x15')](function(_0x2ac890){logger[_0xee80('0xa')](_0xee80('0x16'));return _0x2ac890['ticket'];});}function getUser(_0x52bd9f,_0x668d25){logger[_0xee80('0xa')]('Getting\x20agent\x20with\x20email',_0x668d25);return request({'uri':util[_0xee80('0xc')]('%s/search.json',_0x52bd9f[_0xee80('0x17')]),'qs':{'query':util['format'](_0xee80('0x18'),_0x668d25)}})[_0xee80('0x15')](function(_0x4c1ca0){if(_0x4c1ca0[_0xee80('0x19')]){logger['info'](_0xee80('0x1a'));return _['find'](_0x4c1ca0['results'],{'email':_0x668d25,'role':_0xee80('0x1b')});}else{logger[_0xee80('0xa')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xee80('0xc')](_0xee80('0x1c'),_0x52bd9f[_0xee80('0x17')])})[_0xee80('0x15')](function(_0x181a29){logger[_0xee80('0xa')]('Admin\x20account\x20selected.');return _0x181a29[_0xee80('0x1d')];});}});}function getEndUser(_0x39a947,_0x235637,_0x59ff26){logger[_0xee80('0xa')](_0xee80('0x1e'),_0x59ff26);return request({'uri':util[_0xee80('0xc')]('%s/search.json',_0x39a947[_0xee80('0x17')]),'qs':{'query':util[_0xee80('0xc')](_0xee80('0x1f'),_0x59ff26)}})[_0xee80('0x15')](function(_0x16ac3c){if(_0x16ac3c[_0xee80('0x19')]){logger[_0xee80('0xa')](_0xee80('0x20'));return _[_0xee80('0x21')](_0x16ac3c[_0xee80('0x22')],{'phone':_0x59ff26,'role':_0xee80('0x23')});}else{logger[_0xee80('0xa')](_0xee80('0x24'));return request({'uri':util[_0xee80('0xc')](_0xee80('0x25'),_0x39a947[_0xee80('0x17')]),'method':_0xee80('0xe'),'body':{'user':{'role':'end-user','name':util[_0xee80('0xc')]('Caller\x20-\x20%s',_0x235637||_0x59ff26),'phone':_0x59ff26}}})[_0xee80('0x15')](function(_0x5cc470){logger['info'](_0xee80('0x26'));return _0x5cc470[_0xee80('0x1d')];});}});}function getAuth(_0x7cf7f9){var _0x44ad41;if(_0x7cf7f9[_0xee80('0x27')]==='password'){_0x44ad41=util[_0xee80('0xc')]('%s:%s',_0x7cf7f9[_0xee80('0x28')],_0x7cf7f9['password']);}else if(_0x7cf7f9[_0xee80('0x27')]===_0xee80('0x29')){_0x44ad41=util[_0xee80('0xc')]('%s/token:%s',_0x7cf7f9[_0xee80('0x28')],_0x7cf7f9['token']);}return util[_0xee80('0xc')](_0xee80('0x2a'),new Buffer(_0x44ad41)[_0xee80('0x2b')]('base64'));}function request(_0x404619){logger[_0xee80('0x2c')]('[HTTP]',JSON[_0xee80('0x2d')](_0x404619));return rp(_[_0xee80('0x2e')](_0x404619,{'method':_0xee80('0x2f'),'headers':headers,'json':!![]}));}function getTags(_0x12f1bc,_0x4c00f9){var _0x49e933=[];if(_0x12f1bc&&_0x12f1bc[_0xee80('0x30')]>0x0){_0x49e933=_[_0xee80('0x31')](_0x12f1bc,_0x4c00f9);}return _0x49e933;}function getCustomFields(_0x360696,_0x13dcff){var _0x361766=[];var _0x125bd3={'custom_fields':[]};if(_0x360696[_0xee80('0x30')]>0x0){_['forEach'](_0x360696,function(_0x3ec988){if(_0x3ec988[_0xee80('0x32')]===_0xee80('0x33')&&_0x3ec988['nameField']&&!_0x3ec988['customField']){_0x125bd3[_0x3ec988['nameField'][_0xee80('0x34')]()]=_0x3ec988[_0xee80('0x35')]['toString']();}else if(_0x3ec988[_0xee80('0x32')]==='string'&&_0x3ec988[_0xee80('0x36')]&&_0x3ec988[_0xee80('0x37')]){_0x125bd3[_0xee80('0x38')][_0xee80('0x39')]({'id':_0x3ec988[_0xee80('0x36')],'value':_0x3ec988[_0xee80('0x35')][_0xee80('0x2b')]()});}else if(_0x3ec988[_0xee80('0x32')]==='variable'&&_0x3ec988['variableName']&&_0x3ec988[_0xee80('0x36')]&&_0x3ec988[_0xee80('0x37')]){_0x13dcff[_0x3ec988[_0xee80('0x3a')]]&&_0x125bd3[_0xee80('0x38')]['push']({'id':_0x3ec988[_0xee80('0x36')],'value':_0x13dcff[_0x3ec988[_0xee80('0x3a')]][_0xee80('0x2b')]()});}else if(_0x3ec988[_0xee80('0x32')]===_0xee80('0x3b')&&_0x3ec988[_0xee80('0x3c')]&&_0x3ec988[_0xee80('0x3c')][_0xee80('0x10')]&&_0x3ec988[_0xee80('0x36')]&&_0x3ec988[_0xee80('0x37')]){_0x13dcff[_0x3ec988[_0xee80('0x3c')][_0xee80('0x10')][_0xee80('0x34')]()]&&_0x125bd3[_0xee80('0x38')][_0xee80('0x39')]({'id':_0x3ec988[_0xee80('0x36')],'value':_0x13dcff[_0x3ec988[_0xee80('0x3c')][_0xee80('0x10')][_0xee80('0x34')]()]['toString']()});}});}return _0x125bd3;}exports[_0xee80('0x3d')]=function(_0x17f99b,_0x41f269,_0x119dc2,_0x1d45d8,_0x194965,_0x5990b9){var _0x5b4a20,_0x13815e;_0x5990b9[_0xee80('0x17')]=intUtil[_0xee80('0x3e')](_0x5990b9[_0xee80('0x17')]);_0x5990b9[_0xee80('0x3f')]=intUtil[_0xee80('0x3e')](_0x5990b9[_0xee80('0x3f')]);if(_0x194965&&_0x194965[_0xee80('0x40')]){logger[_0xee80('0xa')](_0xee80('0x41'),'Recording\x20is\x20enabled!');_0x41f269[_0xee80('0x42')]=util[_0xee80('0xc')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x5990b9[_0xee80('0x3f')],_0x41f269[_0xee80('0x43')],md5(_0x41f269['uniqueid']));}else{_0x41f269[_0xee80('0x42')]='';}headers['Authorization']=getAuth(_0x5990b9);return getUser(_0x5990b9,_0x1d45d8['email'])[_0xee80('0x15')](function(_0x566457){_0x5b4a20=_0x566457;logger[_0xee80('0xa')](_0xee80('0x44'),_0x5b4a20['id']);return getEndUser(_0x5990b9,_0x41f269[_0xee80('0x45')],_0x41f269['calleridnum']);})[_0xee80('0x15')](function(_0x4def89){_0x13815e=_0x4def89;logger['info']('The\x20Enduser\x20ID\x20is:',_0x13815e['id']);return getTicket(_0x5990b9,_0x5b4a20,_0x13815e,_0x119dc2,_0x41f269);})['then'](function(_0x4901ff){if(_0x4901ff){logger['info'](_0xee80('0x46'),_0x4901ff['id']);switch(_0x5990b9[_0xee80('0x32')]){case _0xee80('0x47'):logger[_0xee80('0xa')]('[QUEUE]',_0xee80('0x48'));return request({'uri':util[_0xee80('0xc')](_0xee80('0x49'),_0x5990b9[_0xee80('0x17')],_0x5b4a20['id'],_0x4901ff['id']),'method':_0xee80('0xe')});case _0xee80('0x4a'):logger['info'](_0xee80('0x41'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xee80('0xc')](_0xee80('0x4b'),_0x1d45d8['name']),'trigger:browser:url',{'uri':util[_0xee80('0xc')]('%s/agent/tickets/%s',_0x5990b9[_0xee80('0x17')],_0x4901ff['id'])});break;default:logger[_0xee80('0x4c')]('[QUEUE]','Zendesk\x20account\x20type\x20not\x20recognized');}}})[_0xee80('0x4d')](function(_0x479081){logger[_0xee80('0x4c')](_0xee80('0x41'),JSON[_0xee80('0x2d')](_0x479081));});};exports[_0xee80('0x4e')]=function(_0x4390df,_0x563611,_0x52c7e2,_0x4d7b24,_0x41f5de,_0x5a60c1,_0x51f582){var _0x26391c,_0x3dc8a4;_0x5a60c1[_0xee80('0x17')]=intUtil['stripTrailingSlash'](_0x5a60c1[_0xee80('0x17')]);_0x5a60c1[_0xee80('0x3f')]=intUtil[_0xee80('0x3e')](_0x5a60c1[_0xee80('0x3f')]);if(_0x51f582&&_0x51f582[_0xee80('0x4f')]&&_0x51f582[_0xee80('0x4f')]!=='none'){logger[_0xee80('0xa')](_0xee80('0x50'),_0xee80('0x51'));_0x563611['recordingURL']=util[_0xee80('0xc')](_0xee80('0x52'),_0x5a60c1[_0xee80('0x3f')],_0x563611[_0xee80('0x43')],md5(_0x563611[_0xee80('0x43')]));}headers[_0xee80('0x53')]=getAuth(_0x5a60c1);return getUser(_0x5a60c1,_0x4d7b24[_0xee80('0x54')])['then'](function(_0x897b5){_0x26391c=_0x897b5;logger[_0xee80('0xa')]('The\x20User\x20ID\x20is:',_0x26391c['id']);return getEndUser(_0x5a60c1,_0x563611[_0xee80('0x55')],_0x563611[_0xee80('0x56')]);})[_0xee80('0x15')](function(_0x394e4b){_0x3dc8a4=_0x394e4b;logger[_0xee80('0xa')](_0xee80('0x57'),_0x3dc8a4['id']);return getTicket(_0x5a60c1,_0x26391c,_0x3dc8a4,_0x52c7e2,_0x563611);})[_0xee80('0x15')](function(_0x589568){if(_0x589568){logger[_0xee80('0xa')](_0xee80('0x46'),_0x589568['id']);switch(_0x5a60c1[_0xee80('0x32')]){case _0xee80('0x47'):logger['info'](_0xee80('0x50'),_0xee80('0x48'));return request({'uri':util[_0xee80('0xc')](_0xee80('0x49'),_0x5a60c1[_0xee80('0x17')],_0x26391c['id'],_0x589568['id']),'method':_0xee80('0xe')});case _0xee80('0x4a'):logger['info'](_0xee80('0x50'),_0xee80('0x58'));emit(util[_0xee80('0xc')](_0xee80('0x4b'),_0x4d7b24[_0xee80('0x10')]),_0xee80('0x59'),{'uri':util[_0xee80('0xc')]('%s/agent/tickets/%s',_0x5a60c1['remoteUri'],_0x589568['id'])});break;default:logger[_0xee80('0x4c')](_0xee80('0x50'),_0xee80('0x5a'));}}})[_0xee80('0x4d')](function(_0x1effda){logger[_0xee80('0x4c')](_0xee80('0x50'),JSON[_0xee80('0x2d')](_0x1effda));});};exports[_0xee80('0x5b')]=function(_0x4f1fce,_0x49fef1,_0x585696,_0x4028b9,_0x318b36,_0x4930df){var _0xb9e48c,_0x5ea75c;_0x4930df[_0xee80('0x17')]=intUtil['stripTrailingSlash'](_0x4930df[_0xee80('0x17')]);_0x4930df['serverUrl']=intUtil[_0xee80('0x3e')](_0x4930df[_0xee80('0x3f')]);if(_0x318b36&&_0x318b36[_0xee80('0x40')]){logger[_0xee80('0xa')](_0xee80('0x5c'),_0xee80('0x51'));_0x49fef1['recordingURL']=util['format'](_0xee80('0x52'),_0x4930df[_0xee80('0x3f')],_0x49fef1[_0xee80('0x43')],md5(_0x49fef1[_0xee80('0x43')]));}else{_0x49fef1[_0xee80('0x42')]='';}headers[_0xee80('0x53')]=getAuth(_0x4930df);return getUser(_0x4930df)[_0xee80('0x15')](function(_0x16a187){_0xb9e48c=_0x16a187;logger[_0xee80('0xa')](_0xee80('0x44'),_0xb9e48c['id']);return getEndUser(_0x4930df,_0x49fef1[_0xee80('0x45')],_0x49fef1[_0xee80('0x5d')]);})[_0xee80('0x15')](function(_0x1c3791){_0x5ea75c=_0x1c3791;logger[_0xee80('0xa')](_0xee80('0x57'),_0x5ea75c['id']);return getTicket(_0x4930df,_0xb9e48c,_0x5ea75c,_0x585696,_0x49fef1);})['then'](function(_0x444bee){if(_0x444bee){logger['info'](_0xee80('0x46'),_0x444bee['id']);}})[_0xee80('0x4d')](function(_0x37aaf0){logger[_0xee80('0x4c')](_0xee80('0x5c'),JSON['stringify'](_0x37aaf0));});};
\ No newline at end of file
+var _0x6986=['[OUTBOUND]','Authorization','destcalleridname','destcalleridnum','The\x20Ticket\x20ID\x20is:','abandoned','monitor_format','[ABANDONED]','lodash','request-promise','md5','util','./util','../../../../config/logger','zendesk','socket.io-emitter','localhost','emit','application/json','Creating\x20new\x20ticket...','format','%s/tickets.json','remoteUri','POST','merge','Tags','Subjects','getString','Descriptions','Fields','then','info','Ticket\x20created!','Getting\x20agent\x20with\x20email','%s/search.json','type:user\x20role:agent\x20email:%s','count','Agent\x20found!','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','Enduser\x20found!','find','end-user','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','authType','password','token','username','Basic\x20%s','toString','debug','stringify','defaults','length','map','forEach','type','string','customField','nameField','toLowerCase','idField','push','content','variable','variableName','custom_fields','customVariable','Variable','name','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','email','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','outbound','recordingFormat'];(function(_0x19950b,_0x53d0d7){var _0x3c6b41=function(_0x3924ad){while(--_0x3924ad){_0x19950b['push'](_0x19950b['shift']());}};_0x3c6b41(++_0x53d0d7);}(_0x6986,0x194));var _0x6698=function(_0x4d8a8f,_0x2afd4c){_0x4d8a8f=_0x4d8a8f-0x0;var _0xfc4adc=_0x6986[_0x4d8a8f];return _0xfc4adc;};'use strict';var _=require(_0x6698('0x0'));var rp=require(_0x6698('0x1'));var md5=require(_0x6698('0x2'));var util=require(_0x6698('0x3'));var intUtil=require(_0x6698('0x4'));var logger=require(_0x6698('0x5'))(_0x6698('0x6'));var io=require(_0x6698('0x7'))({'host':_0x6698('0x8'),'port':0x18eb});function emit(_0x32c665,_0x28beea,_0x1a470c){io['to'](_0x32c665)[_0x6698('0x9')](_0x28beea,_0x1a470c);}var headers={'Content-Type':'application/json','Accept':_0x6698('0xa')};function getTicket(_0x2b4202,_0xe2c240,_0x3e9cdc,_0x489452,_0x2a73e4){logger['info'](_0x6698('0xb'));return request({'uri':util[_0x6698('0xc')](_0x6698('0xd'),_0x2b4202[_0x6698('0xe')]),'method':_0x6698('0xf'),'body':{'ticket':_[_0x6698('0x10')]({'requester_id':_0x3e9cdc['id'],'submitter_id':_0xe2c240?_0xe2c240['id']:undefined,'assignee_id':_0xe2c240?_0xe2c240['id']:undefined,'tags':getTags(_0x489452[_0x6698('0x11')],'name'),'subject':intUtil['getString'](_0x489452[_0x6698('0x12')],_0x2a73e4,'\x20'),'description':intUtil[_0x6698('0x13')](_0x489452[_0x6698('0x14')],_0x2a73e4,'\x0a'),'comment':{'public':![],'body':intUtil[_0x6698('0x13')](_0x489452[_0x6698('0x14')],_0x2a73e4,'\x0a')}},getCustomFields(_0x489452[_0x6698('0x15')],_0x2a73e4))}})[_0x6698('0x16')](function(_0x49c9f5){logger[_0x6698('0x17')](_0x6698('0x18'));return _0x49c9f5['ticket'];});}function getUser(_0x58cbce,_0x48bf7f){logger[_0x6698('0x17')](_0x6698('0x19'),_0x48bf7f);return request({'uri':util['format'](_0x6698('0x1a'),_0x58cbce[_0x6698('0xe')]),'qs':{'query':util[_0x6698('0xc')](_0x6698('0x1b'),_0x48bf7f)}})['then'](function(_0x44faac){if(_0x44faac[_0x6698('0x1c')]){logger[_0x6698('0x17')](_0x6698('0x1d'));return _['find'](_0x44faac[_0x6698('0x1e')],{'email':_0x48bf7f,'role':_0x6698('0x1f')});}else{logger[_0x6698('0x17')](_0x6698('0x20'));return request({'uri':util[_0x6698('0xc')](_0x6698('0x21'),_0x58cbce[_0x6698('0xe')])})[_0x6698('0x16')](function(_0xe8c6eb){logger[_0x6698('0x17')](_0x6698('0x22'));return _0xe8c6eb['user'];});}});}function getEndUser(_0x2acc16,_0xf8fe95,_0x3da425){logger[_0x6698('0x17')](_0x6698('0x23'),_0x3da425);return request({'uri':util['format'](_0x6698('0x1a'),_0x2acc16[_0x6698('0xe')]),'qs':{'query':util[_0x6698('0xc')](_0x6698('0x24'),_0x3da425)}})[_0x6698('0x16')](function(_0x3faea7){if(_0x3faea7[_0x6698('0x1c')]){logger[_0x6698('0x17')](_0x6698('0x25'));return _[_0x6698('0x26')](_0x3faea7['results'],{'phone':_0x3da425,'role':_0x6698('0x27')});}else{logger['info'](_0x6698('0x28'));return request({'uri':util[_0x6698('0xc')](_0x6698('0x29'),_0x2acc16[_0x6698('0xe')]),'method':'POST','body':{'user':{'role':_0x6698('0x27'),'name':util['format']('Caller\x20-\x20%s',_0xf8fe95||_0x3da425),'phone':_0x3da425}}})[_0x6698('0x16')](function(_0x115fda){logger['info']('Enduser\x20created.');return _0x115fda['user'];});}});}function getAuth(_0x4d02c4){var _0x64bbbc;if(_0x4d02c4[_0x6698('0x2a')]===_0x6698('0x2b')){_0x64bbbc=util[_0x6698('0xc')]('%s:%s',_0x4d02c4['username'],_0x4d02c4[_0x6698('0x2b')]);}else if(_0x4d02c4['authType']===_0x6698('0x2c')){_0x64bbbc=util[_0x6698('0xc')]('%s/token:%s',_0x4d02c4[_0x6698('0x2d')],_0x4d02c4[_0x6698('0x2c')]);}return util['format'](_0x6698('0x2e'),new Buffer(_0x64bbbc)[_0x6698('0x2f')]('base64'));}function request(_0x585215){logger[_0x6698('0x30')]('[HTTP]',JSON[_0x6698('0x31')](_0x585215));return rp(_[_0x6698('0x32')](_0x585215,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0xe4fe55,_0x2b49ab){var _0x1c5b49=[];if(_0xe4fe55&&_0xe4fe55[_0x6698('0x33')]>0x0){_0x1c5b49=_[_0x6698('0x34')](_0xe4fe55,_0x2b49ab);}return _0x1c5b49;}function getCustomFields(_0x3e2b87,_0x4903e8){var _0x1dc9ef=[];var _0x2c8f42={'custom_fields':[]};if(_0x3e2b87[_0x6698('0x33')]>0x0){_[_0x6698('0x35')](_0x3e2b87,function(_0x4f087d){if(_0x4f087d[_0x6698('0x36')]===_0x6698('0x37')&&_0x4f087d['nameField']&&!_0x4f087d[_0x6698('0x38')]){_0x2c8f42[_0x4f087d[_0x6698('0x39')][_0x6698('0x3a')]()]=_0x4f087d['content']['toString']();}else if(_0x4f087d[_0x6698('0x36')]===_0x6698('0x37')&&_0x4f087d[_0x6698('0x3b')]&&_0x4f087d[_0x6698('0x38')]){_0x2c8f42['custom_fields'][_0x6698('0x3c')]({'id':_0x4f087d[_0x6698('0x3b')],'value':_0x4f087d[_0x6698('0x3d')][_0x6698('0x2f')]()});}else if(_0x4f087d[_0x6698('0x36')]===_0x6698('0x3e')&&_0x4f087d[_0x6698('0x3f')]&&_0x4f087d['idField']&&_0x4f087d[_0x6698('0x38')]){_0x4903e8[_0x4f087d['variableName']]&&_0x2c8f42[_0x6698('0x40')][_0x6698('0x3c')]({'id':_0x4f087d[_0x6698('0x3b')],'value':_0x4903e8[_0x4f087d[_0x6698('0x3f')]]['toString']()});}else if(_0x4f087d[_0x6698('0x36')]===_0x6698('0x41')&&_0x4f087d['Variable']&&_0x4f087d[_0x6698('0x42')][_0x6698('0x43')]&&_0x4f087d[_0x6698('0x3b')]&&_0x4f087d[_0x6698('0x38')]){_0x4903e8[_0x4f087d[_0x6698('0x42')]['name']['toLowerCase']()]&&_0x2c8f42[_0x6698('0x40')][_0x6698('0x3c')]({'id':_0x4f087d[_0x6698('0x3b')],'value':_0x4903e8[_0x4f087d[_0x6698('0x42')][_0x6698('0x43')]['toLowerCase']()]['toString']()});}});}return _0x2c8f42;}exports['queue']=function(_0x3e32cc,_0x21f737,_0x4fc87d,_0x3f96ef,_0x4fa1bf,_0x166d2f){var _0x596c34,_0x33fae1;_0x166d2f['remoteUri']=intUtil[_0x6698('0x44')](_0x166d2f[_0x6698('0xe')]);_0x166d2f[_0x6698('0x45')]=intUtil[_0x6698('0x44')](_0x166d2f['serverUrl']);if(_0x4fa1bf&&_0x4fa1bf['monitor_format']){logger[_0x6698('0x17')](_0x6698('0x46'),_0x6698('0x47'));_0x21f737[_0x6698('0x48')]=util['format'](_0x6698('0x49'),_0x166d2f[_0x6698('0x45')],_0x21f737[_0x6698('0x4a')],md5(_0x21f737[_0x6698('0x4a')]));}else{_0x21f737[_0x6698('0x48')]='';}headers['Authorization']=getAuth(_0x166d2f);return getUser(_0x166d2f,_0x3f96ef[_0x6698('0x4b')])['then'](function(_0x346b62){_0x596c34=_0x346b62;logger['info'](_0x6698('0x4c'),_0x596c34['id']);return getEndUser(_0x166d2f,_0x21f737['calleridname'],_0x21f737[_0x6698('0x4d')]);})[_0x6698('0x16')](function(_0x3e9308){_0x33fae1=_0x3e9308;logger[_0x6698('0x17')](_0x6698('0x4e'),_0x33fae1['id']);return getTicket(_0x166d2f,_0x596c34,_0x33fae1,_0x4fc87d,_0x21f737);})['then'](function(_0x2a8a16){if(_0x2a8a16){logger['info']('The\x20Ticket\x20ID\x20is:',_0x2a8a16['id']);switch(_0x166d2f[_0x6698('0x36')]){case _0x6698('0x4f'):logger['info'](_0x6698('0x46'),_0x6698('0x50'));return request({'uri':util[_0x6698('0xc')](_0x6698('0x51'),_0x166d2f['remoteUri'],_0x596c34['id'],_0x2a8a16['id']),'method':_0x6698('0xf')});case _0x6698('0x52'):logger[_0x6698('0x17')](_0x6698('0x46'),_0x6698('0x53'));emit(util[_0x6698('0xc')](_0x6698('0x54'),_0x3f96ef[_0x6698('0x43')]),_0x6698('0x55'),{'uri':util['format']('%s/agent/tickets/%s',_0x166d2f[_0x6698('0xe')],_0x2a8a16['id'])});break;default:logger[_0x6698('0x56')]('[QUEUE]',_0x6698('0x57'));}}})[_0x6698('0x58')](function(_0x36ad07){logger[_0x6698('0x56')]('[QUEUE]',JSON[_0x6698('0x31')](_0x36ad07));});};exports[_0x6698('0x59')]=function(_0x5b1ebc,_0x47d9dc,_0x3d974a,_0x402598,_0x242eed,_0x2caaee,_0x43e8a7){var _0x285aaf,_0x2fc64a;_0x2caaee['remoteUri']=intUtil[_0x6698('0x44')](_0x2caaee[_0x6698('0xe')]);_0x2caaee[_0x6698('0x45')]=intUtil[_0x6698('0x44')](_0x2caaee[_0x6698('0x45')]);if(_0x43e8a7&&_0x43e8a7[_0x6698('0x5a')]&&_0x43e8a7['recordingFormat']!=='none'){logger[_0x6698('0x17')](_0x6698('0x5b'),_0x6698('0x47'));_0x47d9dc['recordingURL']=util[_0x6698('0xc')](_0x6698('0x49'),_0x2caaee[_0x6698('0x45')],_0x47d9dc[_0x6698('0x4a')],md5(_0x47d9dc[_0x6698('0x4a')]));}headers[_0x6698('0x5c')]=getAuth(_0x2caaee);return getUser(_0x2caaee,_0x402598[_0x6698('0x4b')])[_0x6698('0x16')](function(_0x11c8ae){_0x285aaf=_0x11c8ae;logger[_0x6698('0x17')](_0x6698('0x4c'),_0x285aaf['id']);return getEndUser(_0x2caaee,_0x47d9dc[_0x6698('0x5d')],_0x47d9dc[_0x6698('0x5e')]);})[_0x6698('0x16')](function(_0x4ee16d){_0x2fc64a=_0x4ee16d;logger[_0x6698('0x17')]('The\x20Enduser\x20ID\x20is:',_0x2fc64a['id']);return getTicket(_0x2caaee,_0x285aaf,_0x2fc64a,_0x3d974a,_0x47d9dc);})['then'](function(_0x599955){if(_0x599955){logger[_0x6698('0x17')](_0x6698('0x5f'),_0x599955['id']);switch(_0x2caaee[_0x6698('0x36')]){case _0x6698('0x4f'):logger['info']('[OUTBOUND]',_0x6698('0x50'));return request({'uri':util['format'](_0x6698('0x51'),_0x2caaee[_0x6698('0xe')],_0x285aaf['id'],_0x599955['id']),'method':_0x6698('0xf')});case _0x6698('0x52'):logger[_0x6698('0x17')](_0x6698('0x5b'),_0x6698('0x53'));emit(util['format'](_0x6698('0x54'),_0x402598[_0x6698('0x43')]),_0x6698('0x55'),{'uri':util['format']('%s/agent/tickets/%s',_0x2caaee['remoteUri'],_0x599955['id'])});break;default:logger[_0x6698('0x56')](_0x6698('0x5b'),_0x6698('0x57'));}}})[_0x6698('0x58')](function(_0xd52ded){logger[_0x6698('0x56')](_0x6698('0x5b'),JSON['stringify'](_0xd52ded));});};exports[_0x6698('0x60')]=function(_0x45d2f0,_0x1e8fc7,_0x22c6a2,_0xcede6f,_0x418400,_0x4815d8){var _0xf2942e,_0x5d9e5e;_0x4815d8[_0x6698('0xe')]=intUtil[_0x6698('0x44')](_0x4815d8[_0x6698('0xe')]);_0x4815d8[_0x6698('0x45')]=intUtil['stripTrailingSlash'](_0x4815d8[_0x6698('0x45')]);if(_0x418400&&_0x418400[_0x6698('0x61')]){logger[_0x6698('0x17')](_0x6698('0x62'),_0x6698('0x47'));_0x1e8fc7['recordingURL']=util['format'](_0x6698('0x49'),_0x4815d8[_0x6698('0x45')],_0x1e8fc7[_0x6698('0x4a')],md5(_0x1e8fc7[_0x6698('0x4a')]));}else{_0x1e8fc7[_0x6698('0x48')]='';}headers[_0x6698('0x5c')]=getAuth(_0x4815d8);return getUser(_0x4815d8)[_0x6698('0x16')](function(_0x517912){_0xf2942e=_0x517912;logger[_0x6698('0x17')](_0x6698('0x4c'),_0xf2942e['id']);return getEndUser(_0x4815d8,_0x1e8fc7['calleridname'],_0x1e8fc7[_0x6698('0x4d')]);})['then'](function(_0x265097){_0x5d9e5e=_0x265097;logger[_0x6698('0x17')](_0x6698('0x4e'),_0x5d9e5e['id']);return getTicket(_0x4815d8,_0xf2942e,_0x5d9e5e,_0x22c6a2,_0x1e8fc7);})[_0x6698('0x16')](function(_0x5e4d58){if(_0x5e4d58){logger[_0x6698('0x17')]('The\x20Ticket\x20ID\x20is:',_0x5e4d58['id']);}})[_0x6698('0x58')](function(_0xe6a62b){logger['error'](_0x6698('0x62'),JSON[_0x6698('0x31')](_0xe6a62b));});};
\ No newline at end of file