// * treaties. The SOFTWARE PRODUCT is licensed, not sold. *
// * *
// *************************************************************************
-var _0xdd37=['variableName','custom_fields','customVariable','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','/api/v2','error','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','outbound','recordingFormat','none','destcalleridnum','integrationTab','[OUTBOUND]','user:%s','%s/agent/tickets/%s','replace','Zendesk\x20account\x20type\x20not\x20recognized','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','inspect','unmanaged','toUpperCase','calleridname','lastevent','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','util','ioredis','./util','../../../../config/logger','zendesk','defaults','redis','localhost','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','POST','merge','Tags','name','getString','Subjects','Descriptions','Fields','then','Ticket\x20created!','ticket','validateEmail','Getting\x20agent\x20with\x20email','remoteUri','type:user\x20role:agent\x20email:%s','count','Agent\x20found!','find','results','agent','%s/users/me.json','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','length','end-user','first','Enduser\x20found!','%s/users.json','Caller\x20-\x20%s','user','authType','password','%s:%s','token','%s/token:%s','Basic\x20%s','base64','debug','[HTTP]','stringify','GET','map','forEach','includes','string','picklist','type','nameField','customField','toLowerCase','content','toString','idField','push','variable'];(function(_0x162780,_0x47f2e2){var _0x1ea2dc=function(_0x123898){while(--_0x123898){_0x162780['push'](_0x162780['shift']());}};_0x1ea2dc(++_0x47f2e2);}(_0xdd37,0xa4));var _0x7dd3=function(_0x2b4411,_0x2625ed){_0x2b4411=_0x2b4411-0x0;var _0x8e41ef=_0xdd37[_0x2b4411];return _0x8e41ef;};'use strict';var _=require(_0x7dd3('0x0'));var rp=require(_0x7dd3('0x1'));var md5=require(_0x7dd3('0x2'));var util=require(_0x7dd3('0x3'));var Redis=require(_0x7dd3('0x4'));var intUtil=require(_0x7dd3('0x5'));var config=require('../../../../config/environment');var logger=require(_0x7dd3('0x6'))(_0x7dd3('0x7'));config['redis']=_[_0x7dd3('0x8')](config[_0x7dd3('0x9')],{'host':_0x7dd3('0xa'),'port':0x18eb});var io=require(_0x7dd3('0xb'))(new Redis(config[_0x7dd3('0x9')]));function emit(_0x456408,_0x163b2e,_0x4aa4f6){io['to'](_0x456408)[_0x7dd3('0xc')](_0x163b2e,_0x4aa4f6);}var headers={'Content-Type':_0x7dd3('0xd'),'Accept':'application/json'};function getTicket(_0x44a32a,_0x1bcc2d,_0x392f1c,_0x4aa6ba,_0x3aa3d8){logger[_0x7dd3('0xe')](_0x7dd3('0xf'));return request({'uri':util[_0x7dd3('0x10')](_0x7dd3('0x11'),_0x44a32a['remoteUri']),'method':_0x7dd3('0x12'),'body':{'ticket':_[_0x7dd3('0x13')]({'requester_id':_0x392f1c['id'],'submitter_id':_0x1bcc2d?_0x1bcc2d['id']:undefined,'assignee_id':_0x1bcc2d?_0x1bcc2d['id']:undefined,'tags':getTags(_0x4aa6ba[_0x7dd3('0x14')],_0x7dd3('0x15')),'subject':intUtil[_0x7dd3('0x16')](_0x4aa6ba[_0x7dd3('0x17')],_0x3aa3d8,'\x20'),'description':intUtil[_0x7dd3('0x16')](_0x4aa6ba[_0x7dd3('0x18')],_0x3aa3d8,'\x0a'),'comment':{'public':![],'body':intUtil[_0x7dd3('0x16')](_0x4aa6ba[_0x7dd3('0x18')],_0x3aa3d8,'\x0a')}},getCustomFields(_0x4aa6ba[_0x7dd3('0x19')],_0x3aa3d8))}})[_0x7dd3('0x1a')](function(_0x337fa3){logger[_0x7dd3('0xe')](_0x7dd3('0x1b'));return _0x337fa3[_0x7dd3('0x1c')];});}function getUser(_0x5f1063,_0x2bf05e){if(intUtil[_0x7dd3('0x1d')](_0x2bf05e)){logger[_0x7dd3('0xe')](_0x7dd3('0x1e'),_0x2bf05e);return request({'uri':util['format']('%s/search.json',_0x5f1063[_0x7dd3('0x1f')]),'qs':{'query':util[_0x7dd3('0x10')](_0x7dd3('0x20'),_0x2bf05e)}})['then'](function(_0x2a7309){if(_0x2a7309[_0x7dd3('0x21')]){logger[_0x7dd3('0xe')](_0x7dd3('0x22'));return _[_0x7dd3('0x23')](_0x2a7309[_0x7dd3('0x24')],{'email':_0x2bf05e,'role':_0x7dd3('0x25')});}else{logger[_0x7dd3('0xe')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x7dd3('0x10')](_0x7dd3('0x26'),_0x5f1063['remoteUri'])})[_0x7dd3('0x1a')](function(_0x44f61f){logger[_0x7dd3('0xe')](_0x7dd3('0x27'));return _0x44f61f['user'];});}});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x7dd3('0x10')](_0x7dd3('0x26'),_0x5f1063['remoteUri'])})[_0x7dd3('0x1a')](function(_0x4b94c2){logger[_0x7dd3('0xe')](_0x7dd3('0x27'));return _0x4b94c2['user'];});}}function getEndUser(_0x327138,_0x155716,_0x2242f4){logger[_0x7dd3('0xe')](_0x7dd3('0x28'),_0x2242f4);return request({'uri':util[_0x7dd3('0x10')]('%s/search.json',_0x327138[_0x7dd3('0x1f')]),'qs':{'query':util['format'](_0x7dd3('0x29'),_0x2242f4)}})['then'](function(_0x10d9a0){var _0x4d58db;if(_0x10d9a0[_0x7dd3('0x24')][_0x7dd3('0x2a')]){_0x10d9a0[_0x7dd3('0x24')]=_['filter'](_0x10d9a0[_0x7dd3('0x24')],{'suspended':![],'role':_0x7dd3('0x2b')});if(_0x10d9a0['results']['length']){_0x4d58db=_[_0x7dd3('0x2c')](_0x10d9a0[_0x7dd3('0x24')]);}}if(_0x4d58db){logger[_0x7dd3('0xe')](_0x7dd3('0x2d'));return _0x4d58db;}else{logger[_0x7dd3('0xe')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util['format'](_0x7dd3('0x2e'),_0x327138[_0x7dd3('0x1f')]),'method':_0x7dd3('0x12'),'body':{'user':{'role':_0x7dd3('0x2b'),'name':util[_0x7dd3('0x10')](_0x7dd3('0x2f'),_0x155716||_0x2242f4),'phone':_0x2242f4}}})[_0x7dd3('0x1a')](function(_0x10886a){logger[_0x7dd3('0xe')]('Enduser\x20created.');return _0x10886a[_0x7dd3('0x30')];});}});}function getAuth(_0xa58ad1){var _0x1ad09b;if(_0xa58ad1[_0x7dd3('0x31')]===_0x7dd3('0x32')){_0x1ad09b=util[_0x7dd3('0x10')](_0x7dd3('0x33'),_0xa58ad1['username'],_0xa58ad1['password']);}else if(_0xa58ad1['authType']===_0x7dd3('0x34')){_0x1ad09b=util[_0x7dd3('0x10')](_0x7dd3('0x35'),_0xa58ad1['username'],_0xa58ad1[_0x7dd3('0x34')]);}return util[_0x7dd3('0x10')](_0x7dd3('0x36'),new Buffer(_0x1ad09b)['toString'](_0x7dd3('0x37')));}function request(_0x344f60){logger[_0x7dd3('0x38')](_0x7dd3('0x39'),JSON[_0x7dd3('0x3a')](_0x344f60));return rp(_['defaults'](_0x344f60,{'method':_0x7dd3('0x3b'),'headers':headers,'json':!![]}));}function getTags(_0x156f8d,_0x22f492){var _0xc4a637=[];if(_0x156f8d&&_0x156f8d[_0x7dd3('0x2a')]>0x0){_0xc4a637=_[_0x7dd3('0x3c')](_0x156f8d,_0x22f492);}return _0xc4a637;}function getCustomFields(_0x1d6ebe,_0x248c9d){var _0x4f6c52=[];var _0x9cae93={'custom_fields':[]};if(_0x1d6ebe[_0x7dd3('0x2a')]>0x0){_[_0x7dd3('0x3d')](_0x1d6ebe,function(_0x2240b2){if(_[_0x7dd3('0x3e')]([_0x7dd3('0x3f'),_0x7dd3('0x40')],_0x2240b2[_0x7dd3('0x41')])&&_0x2240b2[_0x7dd3('0x42')]&&!_0x2240b2[_0x7dd3('0x43')]){_0x9cae93[_0x2240b2[_0x7dd3('0x42')][_0x7dd3('0x44')]()]=_0x2240b2[_0x7dd3('0x45')][_0x7dd3('0x46')]();}else if(_[_0x7dd3('0x3e')]([_0x7dd3('0x3f'),_0x7dd3('0x40')],_0x2240b2[_0x7dd3('0x41')])&&_0x2240b2[_0x7dd3('0x47')]&&_0x2240b2['customField']){_0x9cae93['custom_fields'][_0x7dd3('0x48')]({'id':_0x2240b2[_0x7dd3('0x47')],'value':_0x2240b2[_0x7dd3('0x45')][_0x7dd3('0x46')]()});}else if(_0x2240b2[_0x7dd3('0x41')]===_0x7dd3('0x49')&&_0x2240b2['variableName']&&_0x2240b2[_0x7dd3('0x47')]&&_0x2240b2['customField']){_0x248c9d[_0x2240b2[_0x7dd3('0x4a')]]&&_0x9cae93[_0x7dd3('0x4b')][_0x7dd3('0x48')]({'id':_0x2240b2[_0x7dd3('0x47')],'value':_0x248c9d[_0x2240b2[_0x7dd3('0x4a')]][_0x7dd3('0x46')]()});}else if(_0x2240b2[_0x7dd3('0x41')]===_0x7dd3('0x4c')&&_0x2240b2['Variable']&&_0x2240b2['Variable']['name']&&_0x2240b2[_0x7dd3('0x47')]&&_0x2240b2['customField']){_0x248c9d[_0x2240b2[_0x7dd3('0x4d')][_0x7dd3('0x15')][_0x7dd3('0x44')]()]&&_0x9cae93[_0x7dd3('0x4b')][_0x7dd3('0x48')]({'id':_0x2240b2['idField'],'value':_0x248c9d[_0x2240b2[_0x7dd3('0x4d')][_0x7dd3('0x15')]['toLowerCase']()][_0x7dd3('0x46')]()});}});}return _0x9cae93;}exports[_0x7dd3('0x4e')]=function(_0x2b9889,_0x2907a3,_0x1a4233,_0x303426,_0x121f54,_0x2e5d1e){var _0x2049f1,_0x2e5f17;_0x2e5d1e[_0x7dd3('0x1f')]=intUtil[_0x7dd3('0x4f')](_0x2e5d1e[_0x7dd3('0x1f')]);_0x2e5d1e[_0x7dd3('0x50')]=intUtil[_0x7dd3('0x4f')](_0x2e5d1e[_0x7dd3('0x50')]);if(_0x121f54&&_0x121f54[_0x7dd3('0x51')]){logger[_0x7dd3('0xe')](_0x7dd3('0x52'),_0x7dd3('0x53'));_0x2907a3[_0x7dd3('0x54')]=util[_0x7dd3('0x10')](_0x7dd3('0x55'),_0x2e5d1e[_0x7dd3('0x50')],_0x2907a3[_0x7dd3('0x56')],md5(_0x2907a3[_0x7dd3('0x56')]));}else{_0x2907a3[_0x7dd3('0x54')]='';}headers[_0x7dd3('0x57')]=getAuth(_0x2e5d1e);return getUser(_0x2e5d1e,_0x303426[_0x7dd3('0x58')])[_0x7dd3('0x1a')](function(_0x2fb26f){_0x2049f1=_0x2fb26f;logger[_0x7dd3('0xe')](_0x7dd3('0x59'),_0x2049f1['id']);return getEndUser(_0x2e5d1e,_0x2907a3['calleridname'],_0x2907a3[_0x7dd3('0x5a')]);})['then'](function(_0x55d332){_0x2e5f17=_0x55d332;logger['info'](_0x7dd3('0x5b'),_0x2e5f17['id']);return getTicket(_0x2e5d1e,_0x2049f1,_0x2e5f17,_0x1a4233,_0x2907a3);})[_0x7dd3('0x1a')](function(_0x30138b){if(_0x30138b){logger['info'](_0x7dd3('0x5c'),_0x30138b['id']);switch(_0x2e5d1e['type']){case'integrationTab':logger['info'](_0x7dd3('0x52'),_0x7dd3('0x5d'));return request({'uri':util[_0x7dd3('0x10')](_0x7dd3('0x5e'),_0x2e5d1e[_0x7dd3('0x1f')],_0x2049f1['id'],_0x30138b['id']),'method':'POST'});case _0x7dd3('0x5f'):logger['info'](_0x7dd3('0x52'),_0x7dd3('0x60'));emit(util[_0x7dd3('0x10')]('user:%s',_0x303426['name']),_0x7dd3('0x61'),{'uri':util[_0x7dd3('0x10')]('%s/agent/tickets/%s',_0x2e5d1e[_0x7dd3('0x1f')]['replace'](_0x7dd3('0x62'),''),_0x30138b['id'])});break;default:logger[_0x7dd3('0x63')](_0x7dd3('0x52'),'Zendesk\x20account\x20type\x20not\x20recognized');}}})[_0x7dd3('0x64')](function(_0x303fb9){logger['error'](_0x7dd3('0x65'),util['inspect'](_0x303fb9,{'showHidden':!![],'depth':null}));});};exports[_0x7dd3('0x66')]=function(_0x2b8508,_0x1364da,_0x4d4c99,_0x269719,_0x375f52,_0x53dd67,_0x2e3504){var _0x5e2047,_0x2e775b;_0x53dd67[_0x7dd3('0x1f')]=intUtil[_0x7dd3('0x4f')](_0x53dd67[_0x7dd3('0x1f')]);_0x53dd67[_0x7dd3('0x50')]=intUtil[_0x7dd3('0x4f')](_0x53dd67['serverUrl']);if(_0x2e3504&&_0x2e3504['recordingFormat']&&_0x2e3504[_0x7dd3('0x67')]!==_0x7dd3('0x68')){logger[_0x7dd3('0xe')]('[OUTBOUND]','Recording\x20is\x20enabled!');_0x1364da[_0x7dd3('0x54')]=util[_0x7dd3('0x10')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x53dd67[_0x7dd3('0x50')],_0x1364da[_0x7dd3('0x56')],md5(_0x1364da[_0x7dd3('0x56')]));}headers[_0x7dd3('0x57')]=getAuth(_0x53dd67);return getUser(_0x53dd67,_0x269719[_0x7dd3('0x58')])[_0x7dd3('0x1a')](function(_0x54fdaa){_0x5e2047=_0x54fdaa;logger[_0x7dd3('0xe')]('The\x20User\x20ID\x20is:',_0x5e2047['id']);return getEndUser(_0x53dd67,_0x1364da['destcalleridname'],_0x1364da[_0x7dd3('0x69')]);})[_0x7dd3('0x1a')](function(_0x5c4bae){_0x2e775b=_0x5c4bae;logger[_0x7dd3('0xe')](_0x7dd3('0x5b'),_0x2e775b['id']);return getTicket(_0x53dd67,_0x5e2047,_0x2e775b,_0x4d4c99,_0x1364da);})['then'](function(_0x4ceb95){if(_0x4ceb95){logger[_0x7dd3('0xe')](_0x7dd3('0x5c'),_0x4ceb95['id']);switch(_0x53dd67['type']){case _0x7dd3('0x6a'):logger[_0x7dd3('0xe')](_0x7dd3('0x6b'),_0x7dd3('0x5d'));return request({'uri':util['format'](_0x7dd3('0x5e'),_0x53dd67[_0x7dd3('0x1f')],_0x5e2047['id'],_0x4ceb95['id']),'method':_0x7dd3('0x12')});case _0x7dd3('0x5f'):logger[_0x7dd3('0xe')](_0x7dd3('0x6b'),_0x7dd3('0x60'));emit(util[_0x7dd3('0x10')](_0x7dd3('0x6c'),_0x269719['name']),'trigger:browser:url',{'uri':util['format'](_0x7dd3('0x6d'),_0x53dd67[_0x7dd3('0x1f')][_0x7dd3('0x6e')](_0x7dd3('0x62'),''),_0x4ceb95['id'])});break;default:logger[_0x7dd3('0x63')](_0x7dd3('0x6b'),_0x7dd3('0x6f'));}}})['catch'](function(_0x434138){logger['error'](_0x7dd3('0x70'),util[_0x7dd3('0x71')](_0x434138,{'showHidden':!![],'depth':null}));});};exports[_0x7dd3('0x72')]=function(_0x454394,_0x2ec866,_0xf40795,_0x408cdd,_0x1a22cc,_0x5b691b){var _0x3910a5,_0x4d13eb;_0x5b691b[_0x7dd3('0x1f')]=intUtil[_0x7dd3('0x4f')](_0x5b691b['remoteUri']);_0x5b691b[_0x7dd3('0x50')]=intUtil[_0x7dd3('0x4f')](_0x5b691b[_0x7dd3('0x50')]);if(_0x1a22cc&&_0x1a22cc[_0x7dd3('0x51')]){logger['info']('['+_0x2ec866['lastevent'][_0x7dd3('0x73')]()+']',_0x7dd3('0x53'));_0x2ec866[_0x7dd3('0x54')]=util['format'](_0x7dd3('0x55'),_0x5b691b[_0x7dd3('0x50')],_0x2ec866[_0x7dd3('0x56')],md5(_0x2ec866[_0x7dd3('0x56')]));}else{_0x2ec866['recordingURL']='';}headers[_0x7dd3('0x57')]=getAuth(_0x5b691b);return getUser(_0x5b691b)['then'](function(_0x1e4d29){_0x3910a5=_0x1e4d29;logger['info'](_0x7dd3('0x59'),_0x3910a5['id']);return getEndUser(_0x5b691b,_0x2ec866[_0x7dd3('0x74')],_0x2ec866['calleridnum']);})[_0x7dd3('0x1a')](function(_0x65efd){_0x4d13eb=_0x65efd;logger[_0x7dd3('0xe')](_0x7dd3('0x5b'),_0x4d13eb['id']);return getTicket(_0x5b691b,_0x3910a5,_0x4d13eb,_0xf40795,_0x2ec866);})[_0x7dd3('0x1a')](function(_0xb31b62){if(_0xb31b62){logger['info'](_0x7dd3('0x5c'),_0xb31b62['id']);}})[_0x7dd3('0x64')](function(_0x4ec84e){logger[_0x7dd3('0x63')]('['+_0x2ec866[_0x7dd3('0x75')][_0x7dd3('0x73')]()+']'+_0x7dd3('0x76'),util[_0x7dd3('0x71')](_0x4ec84e,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x1b58=['picklist','type','nameField','customField','toLowerCase','idField','push','content','variableName','custom_fields','customVariable','Variable','name','queue','stripTrailingSlash','serverUrl','monitor_format','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridname','The\x20Enduser\x20ID\x20is:','integrationTab','[QUEUE]','Displaying\x20ticket\x20to\x20agent...','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','/api/v2','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','inspect','outbound','recordingFormat','Recording\x20is\x20enabled!','destcalleridname','destcalleridnum','The\x20Ticket\x20ID\x20is:','[OUTBOUND]','%s/channels/voice/agents/%d/tickets/%d/display.json','%s/agent/tickets/%s','replace','toUpperCase','calleridnum','lastevent','\x20Error\x20running\x20Zendesk\x20integration','request-promise','md5','ioredis','../../../../config/environment','redis','defaults','localhost','socket.io-emitter','application/json','info','format','%s/tickets.json','remoteUri','POST','merge','Tags','getString','Subjects','Descriptions','Fields','then','Ticket\x20created!','ticket','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','count','Agent\x20found!','find','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','results','filter','end-user','length','first','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','Caller\x20-\x20%s','Enduser\x20created.','%s:%s','username','password','token','%s/token:%s','Basic\x20%s','toString','base64','debug','stringify','GET','map','forEach','includes','string'];(function(_0x3216ed,_0x1b78ae){var _0x1f7305=function(_0x5b4522){while(--_0x5b4522){_0x3216ed['push'](_0x3216ed['shift']());}};_0x1f7305(++_0x1b78ae);}(_0x1b58,0x9f));var _0x81b5=function(_0x5750fa,_0x57c0df){_0x5750fa=_0x5750fa-0x0;var _0x2aeb4e=_0x1b58[_0x5750fa];return _0x2aeb4e;};'use strict';var _=require('lodash');var rp=require(_0x81b5('0x0'));var md5=require(_0x81b5('0x1'));var util=require('util');var Redis=require(_0x81b5('0x2'));var intUtil=require('./util');var config=require(_0x81b5('0x3'));var logger=require('../../../../config/logger')('zendesk');config[_0x81b5('0x4')]=_[_0x81b5('0x5')](config[_0x81b5('0x4')],{'host':_0x81b5('0x6'),'port':0x18eb});var io=require(_0x81b5('0x7'))(new Redis(config[_0x81b5('0x4')]));function emit(_0x4edfc5,_0xfc6eb4,_0x4ce18a){io['to'](_0x4edfc5)['emit'](_0xfc6eb4,_0x4ce18a);}var headers={'Content-Type':'application/json','Accept':_0x81b5('0x8')};function getTicket(_0x5c8c9a,_0x10df74,_0x40bc65,_0x5769dd,_0x377d7c){logger[_0x81b5('0x9')]('Creating\x20new\x20ticket...');return request({'uri':util[_0x81b5('0xa')](_0x81b5('0xb'),_0x5c8c9a[_0x81b5('0xc')]),'method':_0x81b5('0xd'),'body':{'ticket':_[_0x81b5('0xe')]({'requester_id':_0x40bc65['id'],'submitter_id':_0x10df74?_0x10df74['id']:undefined,'assignee_id':_0x10df74?_0x10df74['id']:undefined,'tags':getTags(_0x5769dd[_0x81b5('0xf')],'name'),'subject':intUtil[_0x81b5('0x10')](_0x5769dd[_0x81b5('0x11')],_0x377d7c,'\x20'),'description':intUtil[_0x81b5('0x10')](_0x5769dd[_0x81b5('0x12')],_0x377d7c,'\x0a'),'comment':{'public':![],'body':intUtil[_0x81b5('0x10')](_0x5769dd[_0x81b5('0x12')],_0x377d7c,'\x0a')}},getCustomFields(_0x5769dd[_0x81b5('0x13')],_0x377d7c))}})[_0x81b5('0x14')](function(_0x5a6277){logger[_0x81b5('0x9')](_0x81b5('0x15'));return _0x5a6277[_0x81b5('0x16')];});}function getUser(_0x1385c7,_0x3de0c9){if(intUtil[_0x81b5('0x17')](_0x3de0c9)){logger[_0x81b5('0x9')](_0x81b5('0x18'),_0x3de0c9);return request({'uri':util[_0x81b5('0xa')](_0x81b5('0x19'),_0x1385c7[_0x81b5('0xc')]),'qs':{'query':util['format']('type:user\x20role:agent\x20email:%s',_0x3de0c9)}})[_0x81b5('0x14')](function(_0x5982df){if(_0x5982df[_0x81b5('0x1a')]){logger['info'](_0x81b5('0x1b'));return _[_0x81b5('0x1c')](_0x5982df['results'],{'email':_0x3de0c9,'role':_0x81b5('0x1d')});}else{logger[_0x81b5('0x9')](_0x81b5('0x1e'));return request({'uri':util[_0x81b5('0xa')](_0x81b5('0x1f'),_0x1385c7[_0x81b5('0xc')])})[_0x81b5('0x14')](function(_0x3e1867){logger[_0x81b5('0x9')](_0x81b5('0x20'));return _0x3e1867[_0x81b5('0x21')];});}});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x81b5('0xa')](_0x81b5('0x1f'),_0x1385c7[_0x81b5('0xc')])})[_0x81b5('0x14')](function(_0x2c4c7e){logger[_0x81b5('0x9')](_0x81b5('0x20'));return _0x2c4c7e[_0x81b5('0x21')];});}}function getEndUser(_0x5e2542,_0x37b63a,_0x504fa8){logger['info'](_0x81b5('0x22'),_0x504fa8);return request({'uri':util[_0x81b5('0xa')]('%s/search.json',_0x5e2542[_0x81b5('0xc')]),'qs':{'query':util[_0x81b5('0xa')]('type:user\x20role:end-user\x20phone:%s',_0x504fa8)}})[_0x81b5('0x14')](function(_0x556516){var _0x3cf47;if(_0x556516[_0x81b5('0x23')]['length']){_0x556516[_0x81b5('0x23')]=_[_0x81b5('0x24')](_0x556516['results'],{'suspended':![],'role':_0x81b5('0x25')});if(_0x556516[_0x81b5('0x23')][_0x81b5('0x26')]){_0x3cf47=_[_0x81b5('0x27')](_0x556516[_0x81b5('0x23')]);}}if(_0x3cf47){logger[_0x81b5('0x9')]('Enduser\x20found!');return _0x3cf47;}else{logger[_0x81b5('0x9')](_0x81b5('0x28'));return request({'uri':util['format'](_0x81b5('0x29'),_0x5e2542[_0x81b5('0xc')]),'method':'POST','body':{'user':{'role':_0x81b5('0x25'),'name':util['format'](_0x81b5('0x2a'),_0x37b63a||_0x504fa8),'phone':_0x504fa8}}})[_0x81b5('0x14')](function(_0x2ab31d){logger[_0x81b5('0x9')](_0x81b5('0x2b'));return _0x2ab31d['user'];});}});}function getAuth(_0x1813f6){var _0x36bf90;if(_0x1813f6['authType']==='password'){_0x36bf90=util['format'](_0x81b5('0x2c'),_0x1813f6[_0x81b5('0x2d')],_0x1813f6[_0x81b5('0x2e')]);}else if(_0x1813f6['authType']===_0x81b5('0x2f')){_0x36bf90=util[_0x81b5('0xa')](_0x81b5('0x30'),_0x1813f6[_0x81b5('0x2d')],_0x1813f6[_0x81b5('0x2f')]);}return util['format'](_0x81b5('0x31'),new Buffer(_0x36bf90)[_0x81b5('0x32')](_0x81b5('0x33')));}function request(_0xf651f8){logger[_0x81b5('0x34')]('[HTTP]',JSON[_0x81b5('0x35')](_0xf651f8));return rp(_[_0x81b5('0x5')](_0xf651f8,{'method':_0x81b5('0x36'),'headers':headers,'json':!![]}));}function getTags(_0xca8f87,_0x28777a){var _0x4d83e4=[];if(_0xca8f87&&_0xca8f87[_0x81b5('0x26')]>0x0){_0x4d83e4=_[_0x81b5('0x37')](_0xca8f87,_0x28777a);}return _0x4d83e4;}function getCustomFields(_0x216cc9,_0x2db378){var _0xa7cbc2=[];var _0x24bb89={'custom_fields':[]};if(_0x216cc9[_0x81b5('0x26')]>0x0){_[_0x81b5('0x38')](_0x216cc9,function(_0x41f17d){if(_[_0x81b5('0x39')]([_0x81b5('0x3a'),_0x81b5('0x3b')],_0x41f17d[_0x81b5('0x3c')])&&_0x41f17d[_0x81b5('0x3d')]&&!_0x41f17d[_0x81b5('0x3e')]){_0x24bb89[_0x41f17d[_0x81b5('0x3d')][_0x81b5('0x3f')]()]=_0x41f17d['content'][_0x81b5('0x32')]();}else if(_[_0x81b5('0x39')](['string',_0x81b5('0x3b')],_0x41f17d['type'])&&_0x41f17d[_0x81b5('0x40')]&&_0x41f17d[_0x81b5('0x3e')]){_0x24bb89['custom_fields'][_0x81b5('0x41')]({'id':_0x41f17d['idField'],'value':_0x41f17d[_0x81b5('0x42')][_0x81b5('0x32')]()});}else if(_0x41f17d[_0x81b5('0x3c')]==='variable'&&_0x41f17d['variableName']&&_0x41f17d[_0x81b5('0x40')]&&_0x41f17d['customField']){_0x2db378[_0x41f17d[_0x81b5('0x43')]]&&_0x24bb89[_0x81b5('0x44')][_0x81b5('0x41')]({'id':_0x41f17d[_0x81b5('0x40')],'value':_0x2db378[_0x41f17d[_0x81b5('0x43')]][_0x81b5('0x32')]()});}else if(_0x41f17d[_0x81b5('0x3c')]===_0x81b5('0x45')&&_0x41f17d[_0x81b5('0x46')]&&_0x41f17d[_0x81b5('0x46')]['name']&&_0x41f17d['idField']&&_0x41f17d[_0x81b5('0x3e')]){_0x2db378[_0x41f17d[_0x81b5('0x46')][_0x81b5('0x47')][_0x81b5('0x3f')]()]&&_0x24bb89[_0x81b5('0x44')][_0x81b5('0x41')]({'id':_0x41f17d[_0x81b5('0x40')],'value':_0x2db378[_0x41f17d[_0x81b5('0x46')][_0x81b5('0x47')][_0x81b5('0x3f')]()][_0x81b5('0x32')]()});}});}return _0x24bb89;}exports[_0x81b5('0x48')]=function(_0x27dbd2,_0x2795c9,_0x3f4c34,_0x237525,_0x2ed138,_0x491ec0){var _0x4f46c2,_0x139de2;_0x491ec0['remoteUri']=intUtil[_0x81b5('0x49')](_0x491ec0['remoteUri']);_0x491ec0[_0x81b5('0x4a')]=intUtil[_0x81b5('0x49')](_0x491ec0[_0x81b5('0x4a')]);if(_0x2ed138&&_0x2ed138[_0x81b5('0x4b')]){logger[_0x81b5('0x9')]('[QUEUE]','Recording\x20is\x20enabled!');_0x2795c9[_0x81b5('0x4c')]=util[_0x81b5('0xa')](_0x81b5('0x4d'),_0x491ec0['serverUrl'],_0x2795c9[_0x81b5('0x4e')],md5(_0x2795c9[_0x81b5('0x4e')]));}else{_0x2795c9[_0x81b5('0x4c')]='';}headers[_0x81b5('0x4f')]=getAuth(_0x491ec0);return getUser(_0x491ec0,_0x237525[_0x81b5('0x50')])['then'](function(_0x2da034){_0x4f46c2=_0x2da034;logger[_0x81b5('0x9')](_0x81b5('0x51'),_0x4f46c2['id']);return getEndUser(_0x491ec0,_0x2795c9[_0x81b5('0x52')],_0x2795c9['calleridnum']);})['then'](function(_0x5b5331){_0x139de2=_0x5b5331;logger[_0x81b5('0x9')](_0x81b5('0x53'),_0x139de2['id']);return getTicket(_0x491ec0,_0x4f46c2,_0x139de2,_0x3f4c34,_0x2795c9);})[_0x81b5('0x14')](function(_0x321c1b){if(_0x321c1b){logger['info']('The\x20Ticket\x20ID\x20is:',_0x321c1b['id']);switch(_0x491ec0['type']){case _0x81b5('0x54'):logger[_0x81b5('0x9')](_0x81b5('0x55'),_0x81b5('0x56'));return request({'uri':util[_0x81b5('0xa')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x491ec0['remoteUri'],_0x4f46c2['id'],_0x321c1b['id']),'method':'POST'});case _0x81b5('0x57'):logger['info']('[QUEUE]',_0x81b5('0x58'));emit(util['format']('user:%s',_0x237525['name']),_0x81b5('0x59'),{'uri':util[_0x81b5('0xa')]('%s/agent/tickets/%s',_0x491ec0[_0x81b5('0xc')]['replace'](_0x81b5('0x5a'),''),_0x321c1b['id'])});break;default:logger[_0x81b5('0x5b')](_0x81b5('0x55'),_0x81b5('0x5c'));}}})[_0x81b5('0x5d')](function(_0x3d2c8f){logger['error']('[QUEUE]\x20Error\x20running\x20Zendesk\x20integration',util[_0x81b5('0x5e')](_0x3d2c8f,{'showHidden':!![],'depth':null}));});};exports[_0x81b5('0x5f')]=function(_0x53f175,_0x451df7,_0x5725ab,_0x46ca91,_0x330000,_0x3b09d4,_0x5ef622){var _0xada1cb,_0x517325;_0x3b09d4[_0x81b5('0xc')]=intUtil[_0x81b5('0x49')](_0x3b09d4[_0x81b5('0xc')]);_0x3b09d4[_0x81b5('0x4a')]=intUtil[_0x81b5('0x49')](_0x3b09d4['serverUrl']);if(_0x5ef622&&_0x5ef622['recordingFormat']&&_0x5ef622[_0x81b5('0x60')]!=='none'){logger[_0x81b5('0x9')]('[OUTBOUND]',_0x81b5('0x61'));_0x451df7[_0x81b5('0x4c')]=util[_0x81b5('0xa')](_0x81b5('0x4d'),_0x3b09d4['serverUrl'],_0x451df7['uniqueid'],md5(_0x451df7[_0x81b5('0x4e')]));}headers[_0x81b5('0x4f')]=getAuth(_0x3b09d4);return getUser(_0x3b09d4,_0x46ca91[_0x81b5('0x50')])[_0x81b5('0x14')](function(_0x5a9586){_0xada1cb=_0x5a9586;logger['info'](_0x81b5('0x51'),_0xada1cb['id']);return getEndUser(_0x3b09d4,_0x451df7[_0x81b5('0x62')],_0x451df7[_0x81b5('0x63')]);})[_0x81b5('0x14')](function(_0xbd87ae){_0x517325=_0xbd87ae;logger[_0x81b5('0x9')](_0x81b5('0x53'),_0x517325['id']);return getTicket(_0x3b09d4,_0xada1cb,_0x517325,_0x5725ab,_0x451df7);})['then'](function(_0x3c2285){if(_0x3c2285){logger[_0x81b5('0x9')](_0x81b5('0x64'),_0x3c2285['id']);switch(_0x3b09d4[_0x81b5('0x3c')]){case _0x81b5('0x54'):logger[_0x81b5('0x9')](_0x81b5('0x65'),_0x81b5('0x56'));return request({'uri':util['format'](_0x81b5('0x66'),_0x3b09d4[_0x81b5('0xc')],_0xada1cb['id'],_0x3c2285['id']),'method':_0x81b5('0xd')});case _0x81b5('0x57'):logger[_0x81b5('0x9')](_0x81b5('0x65'),_0x81b5('0x58'));emit(util['format']('user:%s',_0x46ca91[_0x81b5('0x47')]),_0x81b5('0x59'),{'uri':util[_0x81b5('0xa')](_0x81b5('0x67'),_0x3b09d4[_0x81b5('0xc')][_0x81b5('0x68')]('/api/v2',''),_0x3c2285['id'])});break;default:logger[_0x81b5('0x5b')](_0x81b5('0x65'),_0x81b5('0x5c'));}}})[_0x81b5('0x5d')](function(_0x3909c8){logger['error']('[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration',util[_0x81b5('0x5e')](_0x3909c8,{'showHidden':!![],'depth':null}));});};exports['unmanaged']=function(_0x57d61c,_0x5c364e,_0x1a9a9c,_0x53de0b,_0x5e0454,_0x34b51d){var _0xf0db4d,_0x1cb002;_0x34b51d[_0x81b5('0xc')]=intUtil[_0x81b5('0x49')](_0x34b51d['remoteUri']);_0x34b51d[_0x81b5('0x4a')]=intUtil['stripTrailingSlash'](_0x34b51d[_0x81b5('0x4a')]);if(_0x5e0454&&_0x5e0454[_0x81b5('0x4b')]){logger[_0x81b5('0x9')]('['+_0x5c364e['lastevent'][_0x81b5('0x69')]()+']',_0x81b5('0x61'));_0x5c364e['recordingURL']=util[_0x81b5('0xa')](_0x81b5('0x4d'),_0x34b51d[_0x81b5('0x4a')],_0x5c364e[_0x81b5('0x4e')],md5(_0x5c364e['uniqueid']));}else{_0x5c364e['recordingURL']='';}headers['Authorization']=getAuth(_0x34b51d);return getUser(_0x34b51d)[_0x81b5('0x14')](function(_0x3b662c){_0xf0db4d=_0x3b662c;logger[_0x81b5('0x9')](_0x81b5('0x51'),_0xf0db4d['id']);return getEndUser(_0x34b51d,_0x5c364e['calleridname'],_0x5c364e[_0x81b5('0x6a')]);})[_0x81b5('0x14')](function(_0x3e25d6){_0x1cb002=_0x3e25d6;logger[_0x81b5('0x9')]('The\x20Enduser\x20ID\x20is:',_0x1cb002['id']);return getTicket(_0x34b51d,_0xf0db4d,_0x1cb002,_0x1a9a9c,_0x5c364e);})['then'](function(_0x23a746){if(_0x23a746){logger[_0x81b5('0x9')]('The\x20Ticket\x20ID\x20is:',_0x23a746['id']);}})[_0x81b5('0x5d')](function(_0x106880){logger['error']('['+_0x5c364e[_0x81b5('0x6b')][_0x81b5('0x69')]()+']'+_0x81b5('0x6c'),util[_0x81b5('0x5e')](_0x106880,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
git://repos.xcallymotion.com / motion2.git / blobdiff