// * treaties. The SOFTWARE PRODUCT is licensed, not sold. *
// * *
// *************************************************************************
-var _0xce9b=['merge','Tags','name','getString','Subjects','Descriptions','Fields','then','Ticket\x20created!','validateEmail','Getting\x20agent\x20with\x20email','format','%s/search.json','type:user\x20role:agent\x20email:%s','Agent\x20found!','find','results','agent','%s/users/me.json','Admin\x20account\x20selected.','user','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','filter','end-user','first','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','Enduser\x20created.','authType','password','%s:%s','username','token','%s/token:%s','Basic\x20%s','toString','debug','[HTTP]','stringify','length','map','forEach','type','string','nameField','customField','toLowerCase','content','custom_fields','push','variable','variableName','idField','customVariable','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','integrationTab','[QUEUE]','Displaying\x20ticket\x20to\x20agent...','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','Zendesk\x20account\x20type\x20not\x20recognized','catch','error','recordingFormat','none','email','destcalleridnum','The\x20Ticket\x20ID\x20is:','[OUTBOUND]','%s/agent/tickets/%s','abandoned','[ABANDONED]','Authorization','[ABANDONED]\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','redis','defaults','localhost','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','remoteUri','POST'];(function(_0x141a79,_0x160a53){var _0x46d3cb=function(_0x322bc5){while(--_0x322bc5){_0x141a79['push'](_0x141a79['shift']());}};_0x46d3cb(++_0x160a53);}(_0xce9b,0xc6));var _0xbce9=function(_0x3fd648,_0x240452){_0x3fd648=_0x3fd648-0x0;var _0x533bc2=_0xce9b[_0x3fd648];return _0x533bc2;};'use strict';var _=require(_0xbce9('0x0'));var rp=require(_0xbce9('0x1'));var md5=require(_0xbce9('0x2'));var util=require(_0xbce9('0x3'));var Redis=require(_0xbce9('0x4'));var intUtil=require(_0xbce9('0x5'));var config=require(_0xbce9('0x6'));var logger=require(_0xbce9('0x7'))('zendesk');config[_0xbce9('0x8')]=_[_0xbce9('0x9')](config[_0xbce9('0x8')],{'host':_0xbce9('0xa'),'port':0x18eb});var io=require(_0xbce9('0xb'))(new Redis(config[_0xbce9('0x8')]));function emit(_0x10a645,_0x562634,_0x5d92c3){io['to'](_0x10a645)[_0xbce9('0xc')](_0x562634,_0x5d92c3);}var headers={'Content-Type':_0xbce9('0xd'),'Accept':'application/json'};function getTicket(_0x1f9621,_0x30d742,_0x572128,_0x5b766a,_0x2073ea){logger[_0xbce9('0xe')](_0xbce9('0xf'));return request({'uri':util['format']('%s/tickets.json',_0x1f9621[_0xbce9('0x10')]),'method':_0xbce9('0x11'),'body':{'ticket':_[_0xbce9('0x12')]({'requester_id':_0x572128['id'],'submitter_id':_0x30d742?_0x30d742['id']:undefined,'assignee_id':_0x30d742?_0x30d742['id']:undefined,'tags':getTags(_0x5b766a[_0xbce9('0x13')],_0xbce9('0x14')),'subject':intUtil[_0xbce9('0x15')](_0x5b766a[_0xbce9('0x16')],_0x2073ea,'\x20'),'description':intUtil[_0xbce9('0x15')](_0x5b766a[_0xbce9('0x17')],_0x2073ea,'\x0a'),'comment':{'public':![],'body':intUtil[_0xbce9('0x15')](_0x5b766a['Descriptions'],_0x2073ea,'\x0a')}},getCustomFields(_0x5b766a[_0xbce9('0x18')],_0x2073ea))}})[_0xbce9('0x19')](function(_0x12d5df){logger[_0xbce9('0xe')](_0xbce9('0x1a'));return _0x12d5df['ticket'];});}function getUser(_0x19f941,_0x3a5312){if(intUtil[_0xbce9('0x1b')](_0x3a5312)){logger[_0xbce9('0xe')](_0xbce9('0x1c'),_0x3a5312);return request({'uri':util[_0xbce9('0x1d')](_0xbce9('0x1e'),_0x19f941[_0xbce9('0x10')]),'qs':{'query':util[_0xbce9('0x1d')](_0xbce9('0x1f'),_0x3a5312)}})[_0xbce9('0x19')](function(_0x2ec59b){if(_0x2ec59b['count']){logger[_0xbce9('0xe')](_0xbce9('0x20'));return _[_0xbce9('0x21')](_0x2ec59b[_0xbce9('0x22')],{'email':_0x3a5312,'role':_0xbce9('0x23')});}else{logger[_0xbce9('0xe')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xbce9('0x1d')](_0xbce9('0x24'),_0x19f941[_0xbce9('0x10')])})[_0xbce9('0x19')](function(_0x252dbe){logger[_0xbce9('0xe')](_0xbce9('0x25'));return _0x252dbe[_0xbce9('0x26')];});}});}else{logger[_0xbce9('0xe')](_0xbce9('0x27'));return request({'uri':util[_0xbce9('0x1d')](_0xbce9('0x24'),_0x19f941[_0xbce9('0x10')])})[_0xbce9('0x19')](function(_0x39e3b8){logger[_0xbce9('0xe')](_0xbce9('0x25'));return _0x39e3b8[_0xbce9('0x26')];});}}function getEndUser(_0x5e73a8,_0x55f5d5,_0x411951){logger['info'](_0xbce9('0x28'),_0x411951);return request({'uri':util[_0xbce9('0x1d')](_0xbce9('0x1e'),_0x5e73a8[_0xbce9('0x10')]),'qs':{'query':util[_0xbce9('0x1d')](_0xbce9('0x29'),_0x411951)}})[_0xbce9('0x19')](function(_0x40af93){var _0xa5522c;if(_0x40af93[_0xbce9('0x22')]['length']){_0x40af93['results']=_[_0xbce9('0x2a')](_0x40af93['results'],{'suspended':![],'role':_0xbce9('0x2b')});if(_0x40af93[_0xbce9('0x22')]['length']){_0xa5522c=_[_0xbce9('0x2c')](_0x40af93['results']);}}if(_0xa5522c){logger[_0xbce9('0xe')]('Enduser\x20found!');return _0xa5522c;}else{logger['info'](_0xbce9('0x2d'));return request({'uri':util[_0xbce9('0x1d')](_0xbce9('0x2e'),_0x5e73a8['remoteUri']),'method':'POST','body':{'user':{'role':_0xbce9('0x2b'),'name':util[_0xbce9('0x1d')]('Caller\x20-\x20%s',_0x55f5d5||_0x411951),'phone':_0x411951}}})[_0xbce9('0x19')](function(_0x493d02){logger['info'](_0xbce9('0x2f'));return _0x493d02['user'];});}});}function getAuth(_0x1798c8){var _0x2b70d7;if(_0x1798c8[_0xbce9('0x30')]===_0xbce9('0x31')){_0x2b70d7=util[_0xbce9('0x1d')](_0xbce9('0x32'),_0x1798c8[_0xbce9('0x33')],_0x1798c8[_0xbce9('0x31')]);}else if(_0x1798c8[_0xbce9('0x30')]===_0xbce9('0x34')){_0x2b70d7=util[_0xbce9('0x1d')](_0xbce9('0x35'),_0x1798c8[_0xbce9('0x33')],_0x1798c8['token']);}return util[_0xbce9('0x1d')](_0xbce9('0x36'),new Buffer(_0x2b70d7)[_0xbce9('0x37')]('base64'));}function request(_0x3d2bdd){logger[_0xbce9('0x38')](_0xbce9('0x39'),JSON[_0xbce9('0x3a')](_0x3d2bdd));return rp(_[_0xbce9('0x9')](_0x3d2bdd,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0x55851f,_0x54af2f){var _0x401e2b=[];if(_0x55851f&&_0x55851f[_0xbce9('0x3b')]>0x0){_0x401e2b=_[_0xbce9('0x3c')](_0x55851f,_0x54af2f);}return _0x401e2b;}function getCustomFields(_0x16fe41,_0x21f4a7){var _0x32860f=[];var _0x1d53b2={'custom_fields':[]};if(_0x16fe41[_0xbce9('0x3b')]>0x0){_[_0xbce9('0x3d')](_0x16fe41,function(_0x174972){if(_0x174972[_0xbce9('0x3e')]===_0xbce9('0x3f')&&_0x174972[_0xbce9('0x40')]&&!_0x174972[_0xbce9('0x41')]){_0x1d53b2[_0x174972[_0xbce9('0x40')][_0xbce9('0x42')]()]=_0x174972[_0xbce9('0x43')][_0xbce9('0x37')]();}else if(_0x174972[_0xbce9('0x3e')]===_0xbce9('0x3f')&&_0x174972['idField']&&_0x174972[_0xbce9('0x41')]){_0x1d53b2[_0xbce9('0x44')][_0xbce9('0x45')]({'id':_0x174972['idField'],'value':_0x174972['content'][_0xbce9('0x37')]()});}else if(_0x174972[_0xbce9('0x3e')]===_0xbce9('0x46')&&_0x174972[_0xbce9('0x47')]&&_0x174972['idField']&&_0x174972[_0xbce9('0x41')]){_0x21f4a7[_0x174972[_0xbce9('0x47')]]&&_0x1d53b2[_0xbce9('0x44')][_0xbce9('0x45')]({'id':_0x174972[_0xbce9('0x48')],'value':_0x21f4a7[_0x174972['variableName']]['toString']()});}else if(_0x174972[_0xbce9('0x3e')]===_0xbce9('0x49')&&_0x174972[_0xbce9('0x4a')]&&_0x174972[_0xbce9('0x4a')][_0xbce9('0x14')]&&_0x174972['idField']&&_0x174972[_0xbce9('0x41')]){_0x21f4a7[_0x174972[_0xbce9('0x4a')][_0xbce9('0x14')][_0xbce9('0x42')]()]&&_0x1d53b2[_0xbce9('0x44')][_0xbce9('0x45')]({'id':_0x174972[_0xbce9('0x48')],'value':_0x21f4a7[_0x174972['Variable'][_0xbce9('0x14')][_0xbce9('0x42')]()][_0xbce9('0x37')]()});}});}return _0x1d53b2;}exports[_0xbce9('0x4b')]=function(_0x33cda6,_0x593833,_0x5972a4,_0xffd8a6,_0x1cb4d8,_0x37986f){var _0x3e4d5d,_0xbf501f;_0x37986f[_0xbce9('0x10')]=intUtil[_0xbce9('0x4c')](_0x37986f[_0xbce9('0x10')]);_0x37986f['serverUrl']=intUtil[_0xbce9('0x4c')](_0x37986f[_0xbce9('0x4d')]);if(_0x1cb4d8&&_0x1cb4d8[_0xbce9('0x4e')]){logger['info']('[QUEUE]',_0xbce9('0x4f'));_0x593833[_0xbce9('0x50')]=util[_0xbce9('0x1d')](_0xbce9('0x51'),_0x37986f[_0xbce9('0x4d')],_0x593833[_0xbce9('0x52')],md5(_0x593833[_0xbce9('0x52')]));}else{_0x593833[_0xbce9('0x50')]='';}headers['Authorization']=getAuth(_0x37986f);return getUser(_0x37986f,_0xffd8a6['email'])[_0xbce9('0x19')](function(_0x4d987a){_0x3e4d5d=_0x4d987a;logger['info'](_0xbce9('0x53'),_0x3e4d5d['id']);return getEndUser(_0x37986f,_0x593833[_0xbce9('0x54')],_0x593833[_0xbce9('0x55')]);})[_0xbce9('0x19')](function(_0x472f08){_0xbf501f=_0x472f08;logger[_0xbce9('0xe')](_0xbce9('0x56'),_0xbf501f['id']);return getTicket(_0x37986f,_0x3e4d5d,_0xbf501f,_0x5972a4,_0x593833);})[_0xbce9('0x19')](function(_0x1c4ba6){if(_0x1c4ba6){logger[_0xbce9('0xe')]('The\x20Ticket\x20ID\x20is:',_0x1c4ba6['id']);switch(_0x37986f['type']){case _0xbce9('0x57'):logger['info'](_0xbce9('0x58'),_0xbce9('0x59'));return request({'uri':util['format']('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x37986f[_0xbce9('0x10')],_0x3e4d5d['id'],_0x1c4ba6['id']),'method':_0xbce9('0x11')});case _0xbce9('0x5a'):logger[_0xbce9('0xe')](_0xbce9('0x58'),_0xbce9('0x5b'));emit(util[_0xbce9('0x1d')](_0xbce9('0x5c'),_0xffd8a6['name']),_0xbce9('0x5d'),{'uri':util[_0xbce9('0x1d')]('%s/agent/tickets/%s',_0x37986f[_0xbce9('0x10')],_0x1c4ba6['id'])});break;default:logger['error'](_0xbce9('0x58'),_0xbce9('0x5e'));}}})[_0xbce9('0x5f')](function(_0x1803ee){logger[_0xbce9('0x60')]('[QUEUE]\x20Error\x20running\x20Zendesk\x20integration',util['inspect'](_0x1803ee,{'showHidden':!![],'depth':null}));});};exports['outbound']=function(_0x49765b,_0x4902d4,_0x41b4e3,_0x4852dd,_0x31f825,_0x3fdd0b,_0x40a5c1){var _0x3e3c5c,_0x405e06;_0x3fdd0b['remoteUri']=intUtil[_0xbce9('0x4c')](_0x3fdd0b[_0xbce9('0x10')]);_0x3fdd0b[_0xbce9('0x4d')]=intUtil['stripTrailingSlash'](_0x3fdd0b[_0xbce9('0x4d')]);if(_0x40a5c1&&_0x40a5c1[_0xbce9('0x61')]&&_0x40a5c1[_0xbce9('0x61')]!==_0xbce9('0x62')){logger['info']('[OUTBOUND]','Recording\x20is\x20enabled!');_0x4902d4[_0xbce9('0x50')]=util['format'](_0xbce9('0x51'),_0x3fdd0b[_0xbce9('0x4d')],_0x4902d4['uniqueid'],md5(_0x4902d4['uniqueid']));}headers['Authorization']=getAuth(_0x3fdd0b);return getUser(_0x3fdd0b,_0x4852dd[_0xbce9('0x63')])['then'](function(_0x5558e6){_0x3e3c5c=_0x5558e6;logger[_0xbce9('0xe')]('The\x20User\x20ID\x20is:',_0x3e3c5c['id']);return getEndUser(_0x3fdd0b,_0x4902d4['destcalleridname'],_0x4902d4[_0xbce9('0x64')]);})[_0xbce9('0x19')](function(_0x8c28cf){_0x405e06=_0x8c28cf;logger[_0xbce9('0xe')](_0xbce9('0x56'),_0x405e06['id']);return getTicket(_0x3fdd0b,_0x3e3c5c,_0x405e06,_0x41b4e3,_0x4902d4);})[_0xbce9('0x19')](function(_0x260c98){if(_0x260c98){logger['info'](_0xbce9('0x65'),_0x260c98['id']);switch(_0x3fdd0b[_0xbce9('0x3e')]){case _0xbce9('0x57'):logger[_0xbce9('0xe')](_0xbce9('0x66'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util['format']('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x3fdd0b[_0xbce9('0x10')],_0x3e3c5c['id'],_0x260c98['id']),'method':'POST'});case _0xbce9('0x5a'):logger[_0xbce9('0xe')](_0xbce9('0x66'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format'](_0xbce9('0x5c'),_0x4852dd[_0xbce9('0x14')]),'trigger:browser:url',{'uri':util[_0xbce9('0x1d')](_0xbce9('0x67'),_0x3fdd0b[_0xbce9('0x10')],_0x260c98['id'])});break;default:logger['error'](_0xbce9('0x66'),_0xbce9('0x5e'));}}})[_0xbce9('0x5f')](function(_0x1b2cdb){logger[_0xbce9('0x60')]('[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration',util['inspect'](_0x1b2cdb,{'showHidden':!![],'depth':null}));});};exports[_0xbce9('0x68')]=function(_0x4af7f5,_0x63a8b6,_0xbf93c2,_0x51790e,_0x5d1f00,_0x1e1311){var _0x364ad1,_0x294920;_0x1e1311[_0xbce9('0x10')]=intUtil[_0xbce9('0x4c')](_0x1e1311[_0xbce9('0x10')]);_0x1e1311[_0xbce9('0x4d')]=intUtil['stripTrailingSlash'](_0x1e1311['serverUrl']);if(_0x5d1f00&&_0x5d1f00[_0xbce9('0x4e')]){logger[_0xbce9('0xe')](_0xbce9('0x69'),_0xbce9('0x4f'));_0x63a8b6['recordingURL']=util[_0xbce9('0x1d')](_0xbce9('0x51'),_0x1e1311['serverUrl'],_0x63a8b6['uniqueid'],md5(_0x63a8b6[_0xbce9('0x52')]));}else{_0x63a8b6[_0xbce9('0x50')]='';}headers[_0xbce9('0x6a')]=getAuth(_0x1e1311);return getUser(_0x1e1311)[_0xbce9('0x19')](function(_0x27e73c){_0x364ad1=_0x27e73c;logger[_0xbce9('0xe')](_0xbce9('0x53'),_0x364ad1['id']);return getEndUser(_0x1e1311,_0x63a8b6[_0xbce9('0x54')],_0x63a8b6[_0xbce9('0x55')]);})[_0xbce9('0x19')](function(_0x52d9f6){_0x294920=_0x52d9f6;logger[_0xbce9('0xe')](_0xbce9('0x56'),_0x294920['id']);return getTicket(_0x1e1311,_0x364ad1,_0x294920,_0xbf93c2,_0x63a8b6);})[_0xbce9('0x19')](function(_0x408928){if(_0x408928){logger['info'](_0xbce9('0x65'),_0x408928['id']);}})[_0xbce9('0x5f')](function(_0x8b3562){logger['error'](_0xbce9('0x6b'),util['inspect'](_0x8b3562,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x1b58=['picklist','type','nameField','customField','toLowerCase','idField','push','content','variableName','custom_fields','customVariable','Variable','name','queue','stripTrailingSlash','serverUrl','monitor_format','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridname','The\x20Enduser\x20ID\x20is:','integrationTab','[QUEUE]','Displaying\x20ticket\x20to\x20agent...','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','/api/v2','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','inspect','outbound','recordingFormat','Recording\x20is\x20enabled!','destcalleridname','destcalleridnum','The\x20Ticket\x20ID\x20is:','[OUTBOUND]','%s/channels/voice/agents/%d/tickets/%d/display.json','%s/agent/tickets/%s','replace','toUpperCase','calleridnum','lastevent','\x20Error\x20running\x20Zendesk\x20integration','request-promise','md5','ioredis','../../../../config/environment','redis','defaults','localhost','socket.io-emitter','application/json','info','format','%s/tickets.json','remoteUri','POST','merge','Tags','getString','Subjects','Descriptions','Fields','then','Ticket\x20created!','ticket','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','count','Agent\x20found!','find','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','results','filter','end-user','length','first','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','Caller\x20-\x20%s','Enduser\x20created.','%s:%s','username','password','token','%s/token:%s','Basic\x20%s','toString','base64','debug','stringify','GET','map','forEach','includes','string'];(function(_0x3216ed,_0x1b78ae){var _0x1f7305=function(_0x5b4522){while(--_0x5b4522){_0x3216ed['push'](_0x3216ed['shift']());}};_0x1f7305(++_0x1b78ae);}(_0x1b58,0x9f));var _0x81b5=function(_0x5750fa,_0x57c0df){_0x5750fa=_0x5750fa-0x0;var _0x2aeb4e=_0x1b58[_0x5750fa];return _0x2aeb4e;};'use strict';var _=require('lodash');var rp=require(_0x81b5('0x0'));var md5=require(_0x81b5('0x1'));var util=require('util');var Redis=require(_0x81b5('0x2'));var intUtil=require('./util');var config=require(_0x81b5('0x3'));var logger=require('../../../../config/logger')('zendesk');config[_0x81b5('0x4')]=_[_0x81b5('0x5')](config[_0x81b5('0x4')],{'host':_0x81b5('0x6'),'port':0x18eb});var io=require(_0x81b5('0x7'))(new Redis(config[_0x81b5('0x4')]));function emit(_0x4edfc5,_0xfc6eb4,_0x4ce18a){io['to'](_0x4edfc5)['emit'](_0xfc6eb4,_0x4ce18a);}var headers={'Content-Type':'application/json','Accept':_0x81b5('0x8')};function getTicket(_0x5c8c9a,_0x10df74,_0x40bc65,_0x5769dd,_0x377d7c){logger[_0x81b5('0x9')]('Creating\x20new\x20ticket...');return request({'uri':util[_0x81b5('0xa')](_0x81b5('0xb'),_0x5c8c9a[_0x81b5('0xc')]),'method':_0x81b5('0xd'),'body':{'ticket':_[_0x81b5('0xe')]({'requester_id':_0x40bc65['id'],'submitter_id':_0x10df74?_0x10df74['id']:undefined,'assignee_id':_0x10df74?_0x10df74['id']:undefined,'tags':getTags(_0x5769dd[_0x81b5('0xf')],'name'),'subject':intUtil[_0x81b5('0x10')](_0x5769dd[_0x81b5('0x11')],_0x377d7c,'\x20'),'description':intUtil[_0x81b5('0x10')](_0x5769dd[_0x81b5('0x12')],_0x377d7c,'\x0a'),'comment':{'public':![],'body':intUtil[_0x81b5('0x10')](_0x5769dd[_0x81b5('0x12')],_0x377d7c,'\x0a')}},getCustomFields(_0x5769dd[_0x81b5('0x13')],_0x377d7c))}})[_0x81b5('0x14')](function(_0x5a6277){logger[_0x81b5('0x9')](_0x81b5('0x15'));return _0x5a6277[_0x81b5('0x16')];});}function getUser(_0x1385c7,_0x3de0c9){if(intUtil[_0x81b5('0x17')](_0x3de0c9)){logger[_0x81b5('0x9')](_0x81b5('0x18'),_0x3de0c9);return request({'uri':util[_0x81b5('0xa')](_0x81b5('0x19'),_0x1385c7[_0x81b5('0xc')]),'qs':{'query':util['format']('type:user\x20role:agent\x20email:%s',_0x3de0c9)}})[_0x81b5('0x14')](function(_0x5982df){if(_0x5982df[_0x81b5('0x1a')]){logger['info'](_0x81b5('0x1b'));return _[_0x81b5('0x1c')](_0x5982df['results'],{'email':_0x3de0c9,'role':_0x81b5('0x1d')});}else{logger[_0x81b5('0x9')](_0x81b5('0x1e'));return request({'uri':util[_0x81b5('0xa')](_0x81b5('0x1f'),_0x1385c7[_0x81b5('0xc')])})[_0x81b5('0x14')](function(_0x3e1867){logger[_0x81b5('0x9')](_0x81b5('0x20'));return _0x3e1867[_0x81b5('0x21')];});}});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x81b5('0xa')](_0x81b5('0x1f'),_0x1385c7[_0x81b5('0xc')])})[_0x81b5('0x14')](function(_0x2c4c7e){logger[_0x81b5('0x9')](_0x81b5('0x20'));return _0x2c4c7e[_0x81b5('0x21')];});}}function getEndUser(_0x5e2542,_0x37b63a,_0x504fa8){logger['info'](_0x81b5('0x22'),_0x504fa8);return request({'uri':util[_0x81b5('0xa')]('%s/search.json',_0x5e2542[_0x81b5('0xc')]),'qs':{'query':util[_0x81b5('0xa')]('type:user\x20role:end-user\x20phone:%s',_0x504fa8)}})[_0x81b5('0x14')](function(_0x556516){var _0x3cf47;if(_0x556516[_0x81b5('0x23')]['length']){_0x556516[_0x81b5('0x23')]=_[_0x81b5('0x24')](_0x556516['results'],{'suspended':![],'role':_0x81b5('0x25')});if(_0x556516[_0x81b5('0x23')][_0x81b5('0x26')]){_0x3cf47=_[_0x81b5('0x27')](_0x556516[_0x81b5('0x23')]);}}if(_0x3cf47){logger[_0x81b5('0x9')]('Enduser\x20found!');return _0x3cf47;}else{logger[_0x81b5('0x9')](_0x81b5('0x28'));return request({'uri':util['format'](_0x81b5('0x29'),_0x5e2542[_0x81b5('0xc')]),'method':'POST','body':{'user':{'role':_0x81b5('0x25'),'name':util['format'](_0x81b5('0x2a'),_0x37b63a||_0x504fa8),'phone':_0x504fa8}}})[_0x81b5('0x14')](function(_0x2ab31d){logger[_0x81b5('0x9')](_0x81b5('0x2b'));return _0x2ab31d['user'];});}});}function getAuth(_0x1813f6){var _0x36bf90;if(_0x1813f6['authType']==='password'){_0x36bf90=util['format'](_0x81b5('0x2c'),_0x1813f6[_0x81b5('0x2d')],_0x1813f6[_0x81b5('0x2e')]);}else if(_0x1813f6['authType']===_0x81b5('0x2f')){_0x36bf90=util[_0x81b5('0xa')](_0x81b5('0x30'),_0x1813f6[_0x81b5('0x2d')],_0x1813f6[_0x81b5('0x2f')]);}return util['format'](_0x81b5('0x31'),new Buffer(_0x36bf90)[_0x81b5('0x32')](_0x81b5('0x33')));}function request(_0xf651f8){logger[_0x81b5('0x34')]('[HTTP]',JSON[_0x81b5('0x35')](_0xf651f8));return rp(_[_0x81b5('0x5')](_0xf651f8,{'method':_0x81b5('0x36'),'headers':headers,'json':!![]}));}function getTags(_0xca8f87,_0x28777a){var _0x4d83e4=[];if(_0xca8f87&&_0xca8f87[_0x81b5('0x26')]>0x0){_0x4d83e4=_[_0x81b5('0x37')](_0xca8f87,_0x28777a);}return _0x4d83e4;}function getCustomFields(_0x216cc9,_0x2db378){var _0xa7cbc2=[];var _0x24bb89={'custom_fields':[]};if(_0x216cc9[_0x81b5('0x26')]>0x0){_[_0x81b5('0x38')](_0x216cc9,function(_0x41f17d){if(_[_0x81b5('0x39')]([_0x81b5('0x3a'),_0x81b5('0x3b')],_0x41f17d[_0x81b5('0x3c')])&&_0x41f17d[_0x81b5('0x3d')]&&!_0x41f17d[_0x81b5('0x3e')]){_0x24bb89[_0x41f17d[_0x81b5('0x3d')][_0x81b5('0x3f')]()]=_0x41f17d['content'][_0x81b5('0x32')]();}else if(_[_0x81b5('0x39')](['string',_0x81b5('0x3b')],_0x41f17d['type'])&&_0x41f17d[_0x81b5('0x40')]&&_0x41f17d[_0x81b5('0x3e')]){_0x24bb89['custom_fields'][_0x81b5('0x41')]({'id':_0x41f17d['idField'],'value':_0x41f17d[_0x81b5('0x42')][_0x81b5('0x32')]()});}else if(_0x41f17d[_0x81b5('0x3c')]==='variable'&&_0x41f17d['variableName']&&_0x41f17d[_0x81b5('0x40')]&&_0x41f17d['customField']){_0x2db378[_0x41f17d[_0x81b5('0x43')]]&&_0x24bb89[_0x81b5('0x44')][_0x81b5('0x41')]({'id':_0x41f17d[_0x81b5('0x40')],'value':_0x2db378[_0x41f17d[_0x81b5('0x43')]][_0x81b5('0x32')]()});}else if(_0x41f17d[_0x81b5('0x3c')]===_0x81b5('0x45')&&_0x41f17d[_0x81b5('0x46')]&&_0x41f17d[_0x81b5('0x46')]['name']&&_0x41f17d['idField']&&_0x41f17d[_0x81b5('0x3e')]){_0x2db378[_0x41f17d[_0x81b5('0x46')][_0x81b5('0x47')][_0x81b5('0x3f')]()]&&_0x24bb89[_0x81b5('0x44')][_0x81b5('0x41')]({'id':_0x41f17d[_0x81b5('0x40')],'value':_0x2db378[_0x41f17d[_0x81b5('0x46')][_0x81b5('0x47')][_0x81b5('0x3f')]()][_0x81b5('0x32')]()});}});}return _0x24bb89;}exports[_0x81b5('0x48')]=function(_0x27dbd2,_0x2795c9,_0x3f4c34,_0x237525,_0x2ed138,_0x491ec0){var _0x4f46c2,_0x139de2;_0x491ec0['remoteUri']=intUtil[_0x81b5('0x49')](_0x491ec0['remoteUri']);_0x491ec0[_0x81b5('0x4a')]=intUtil[_0x81b5('0x49')](_0x491ec0[_0x81b5('0x4a')]);if(_0x2ed138&&_0x2ed138[_0x81b5('0x4b')]){logger[_0x81b5('0x9')]('[QUEUE]','Recording\x20is\x20enabled!');_0x2795c9[_0x81b5('0x4c')]=util[_0x81b5('0xa')](_0x81b5('0x4d'),_0x491ec0['serverUrl'],_0x2795c9[_0x81b5('0x4e')],md5(_0x2795c9[_0x81b5('0x4e')]));}else{_0x2795c9[_0x81b5('0x4c')]='';}headers[_0x81b5('0x4f')]=getAuth(_0x491ec0);return getUser(_0x491ec0,_0x237525[_0x81b5('0x50')])['then'](function(_0x2da034){_0x4f46c2=_0x2da034;logger[_0x81b5('0x9')](_0x81b5('0x51'),_0x4f46c2['id']);return getEndUser(_0x491ec0,_0x2795c9[_0x81b5('0x52')],_0x2795c9['calleridnum']);})['then'](function(_0x5b5331){_0x139de2=_0x5b5331;logger[_0x81b5('0x9')](_0x81b5('0x53'),_0x139de2['id']);return getTicket(_0x491ec0,_0x4f46c2,_0x139de2,_0x3f4c34,_0x2795c9);})[_0x81b5('0x14')](function(_0x321c1b){if(_0x321c1b){logger['info']('The\x20Ticket\x20ID\x20is:',_0x321c1b['id']);switch(_0x491ec0['type']){case _0x81b5('0x54'):logger[_0x81b5('0x9')](_0x81b5('0x55'),_0x81b5('0x56'));return request({'uri':util[_0x81b5('0xa')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x491ec0['remoteUri'],_0x4f46c2['id'],_0x321c1b['id']),'method':'POST'});case _0x81b5('0x57'):logger['info']('[QUEUE]',_0x81b5('0x58'));emit(util['format']('user:%s',_0x237525['name']),_0x81b5('0x59'),{'uri':util[_0x81b5('0xa')]('%s/agent/tickets/%s',_0x491ec0[_0x81b5('0xc')]['replace'](_0x81b5('0x5a'),''),_0x321c1b['id'])});break;default:logger[_0x81b5('0x5b')](_0x81b5('0x55'),_0x81b5('0x5c'));}}})[_0x81b5('0x5d')](function(_0x3d2c8f){logger['error']('[QUEUE]\x20Error\x20running\x20Zendesk\x20integration',util[_0x81b5('0x5e')](_0x3d2c8f,{'showHidden':!![],'depth':null}));});};exports[_0x81b5('0x5f')]=function(_0x53f175,_0x451df7,_0x5725ab,_0x46ca91,_0x330000,_0x3b09d4,_0x5ef622){var _0xada1cb,_0x517325;_0x3b09d4[_0x81b5('0xc')]=intUtil[_0x81b5('0x49')](_0x3b09d4[_0x81b5('0xc')]);_0x3b09d4[_0x81b5('0x4a')]=intUtil[_0x81b5('0x49')](_0x3b09d4['serverUrl']);if(_0x5ef622&&_0x5ef622['recordingFormat']&&_0x5ef622[_0x81b5('0x60')]!=='none'){logger[_0x81b5('0x9')]('[OUTBOUND]',_0x81b5('0x61'));_0x451df7[_0x81b5('0x4c')]=util[_0x81b5('0xa')](_0x81b5('0x4d'),_0x3b09d4['serverUrl'],_0x451df7['uniqueid'],md5(_0x451df7[_0x81b5('0x4e')]));}headers[_0x81b5('0x4f')]=getAuth(_0x3b09d4);return getUser(_0x3b09d4,_0x46ca91[_0x81b5('0x50')])[_0x81b5('0x14')](function(_0x5a9586){_0xada1cb=_0x5a9586;logger['info'](_0x81b5('0x51'),_0xada1cb['id']);return getEndUser(_0x3b09d4,_0x451df7[_0x81b5('0x62')],_0x451df7[_0x81b5('0x63')]);})[_0x81b5('0x14')](function(_0xbd87ae){_0x517325=_0xbd87ae;logger[_0x81b5('0x9')](_0x81b5('0x53'),_0x517325['id']);return getTicket(_0x3b09d4,_0xada1cb,_0x517325,_0x5725ab,_0x451df7);})['then'](function(_0x3c2285){if(_0x3c2285){logger[_0x81b5('0x9')](_0x81b5('0x64'),_0x3c2285['id']);switch(_0x3b09d4[_0x81b5('0x3c')]){case _0x81b5('0x54'):logger[_0x81b5('0x9')](_0x81b5('0x65'),_0x81b5('0x56'));return request({'uri':util['format'](_0x81b5('0x66'),_0x3b09d4[_0x81b5('0xc')],_0xada1cb['id'],_0x3c2285['id']),'method':_0x81b5('0xd')});case _0x81b5('0x57'):logger[_0x81b5('0x9')](_0x81b5('0x65'),_0x81b5('0x58'));emit(util['format']('user:%s',_0x46ca91[_0x81b5('0x47')]),_0x81b5('0x59'),{'uri':util[_0x81b5('0xa')](_0x81b5('0x67'),_0x3b09d4[_0x81b5('0xc')][_0x81b5('0x68')]('/api/v2',''),_0x3c2285['id'])});break;default:logger[_0x81b5('0x5b')](_0x81b5('0x65'),_0x81b5('0x5c'));}}})[_0x81b5('0x5d')](function(_0x3909c8){logger['error']('[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration',util[_0x81b5('0x5e')](_0x3909c8,{'showHidden':!![],'depth':null}));});};exports['unmanaged']=function(_0x57d61c,_0x5c364e,_0x1a9a9c,_0x53de0b,_0x5e0454,_0x34b51d){var _0xf0db4d,_0x1cb002;_0x34b51d[_0x81b5('0xc')]=intUtil[_0x81b5('0x49')](_0x34b51d['remoteUri']);_0x34b51d[_0x81b5('0x4a')]=intUtil['stripTrailingSlash'](_0x34b51d[_0x81b5('0x4a')]);if(_0x5e0454&&_0x5e0454[_0x81b5('0x4b')]){logger[_0x81b5('0x9')]('['+_0x5c364e['lastevent'][_0x81b5('0x69')]()+']',_0x81b5('0x61'));_0x5c364e['recordingURL']=util[_0x81b5('0xa')](_0x81b5('0x4d'),_0x34b51d[_0x81b5('0x4a')],_0x5c364e[_0x81b5('0x4e')],md5(_0x5c364e['uniqueid']));}else{_0x5c364e['recordingURL']='';}headers['Authorization']=getAuth(_0x34b51d);return getUser(_0x34b51d)[_0x81b5('0x14')](function(_0x3b662c){_0xf0db4d=_0x3b662c;logger[_0x81b5('0x9')](_0x81b5('0x51'),_0xf0db4d['id']);return getEndUser(_0x34b51d,_0x5c364e['calleridname'],_0x5c364e[_0x81b5('0x6a')]);})[_0x81b5('0x14')](function(_0x3e25d6){_0x1cb002=_0x3e25d6;logger[_0x81b5('0x9')]('The\x20Enduser\x20ID\x20is:',_0x1cb002['id']);return getTicket(_0x34b51d,_0xf0db4d,_0x1cb002,_0x1a9a9c,_0x5c364e);})['then'](function(_0x23a746){if(_0x23a746){logger[_0x81b5('0x9')]('The\x20Ticket\x20ID\x20is:',_0x23a746['id']);}})[_0x81b5('0x5d')](function(_0x106880){logger['error']('['+_0x5c364e[_0x81b5('0x6b')][_0x81b5('0x69')]()+']'+_0x81b5('0x6c'),util[_0x81b5('0x5e')](_0x106880,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
git://repos.xcallymotion.com / motion2.git / blobdiff