// * treaties. The SOFTWARE PRODUCT is licensed, not sold. *
// * *
// *************************************************************************
-var _0x9aea=['\x20Error\x20running\x20Zendesk\x20integration','lodash','md5','ioredis','./util','../../../../config/logger','zendesk','redis','defaults','socket.io-emitter','emit','application/json','Creating\x20new\x20ticket...','%s/tickets.json','remoteUri','POST','merge','Tags','name','getString','Subjects','Descriptions','Fields','info','Ticket\x20created!','ticket','Getting\x20agent\x20with\x20email','format','count','Agent\x20found!','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','then','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','%s/search.json','type:user\x20role:end-user\x20phone:%s','length','filter','first','Enduser\x20found!','%s/users.json','end-user','Caller\x20-\x20%s','password','%s:%s','username','token','%s/token:%s','Basic\x20%s','toString','base64','debug','[HTTP]','stringify','GET','map','type','nameField','toLowerCase','string','idField','customField','custom_fields','content','variable','variableName','push','customVariable','Variable','queue','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','Authorization','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/agent/tickets/%s','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','inspect','outbound','stripTrailingSlash','recordingFormat','none','[OUTBOUND]','uniqueid','email','destcalleridname','destcalleridnum','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','lastevent','toUpperCase'];(function(_0x4ee9f4,_0x128afa){var _0x3cb6e8=function(_0x11629f){while(--_0x11629f){_0x4ee9f4['push'](_0x4ee9f4['shift']());}};_0x3cb6e8(++_0x128afa);}(_0x9aea,0xdd));var _0xa9ae=function(_0x5a921a,_0x4239f9){_0x5a921a=_0x5a921a-0x0;var _0x7ba25=_0x9aea[_0x5a921a];return _0x7ba25;};'use strict';var _=require(_0xa9ae('0x0'));var rp=require('request-promise');var md5=require(_0xa9ae('0x1'));var util=require('util');var Redis=require(_0xa9ae('0x2'));var intUtil=require(_0xa9ae('0x3'));var config=require('../../../../config/environment');var logger=require(_0xa9ae('0x4'))(_0xa9ae('0x5'));config[_0xa9ae('0x6')]=_[_0xa9ae('0x7')](config[_0xa9ae('0x6')],{'host':'localhost','port':0x18eb});var io=require(_0xa9ae('0x8'))(new Redis(config[_0xa9ae('0x6')]));function emit(_0x1e57c4,_0x53e52c,_0x1f2e4b){io['to'](_0x1e57c4)[_0xa9ae('0x9')](_0x53e52c,_0x1f2e4b);}var headers={'Content-Type':_0xa9ae('0xa'),'Accept':_0xa9ae('0xa')};function getTicket(_0x1882dc,_0x2d1188,_0x1816c2,_0x337dfb,_0x2f238f){logger['info'](_0xa9ae('0xb'));return request({'uri':util['format'](_0xa9ae('0xc'),_0x1882dc[_0xa9ae('0xd')]),'method':_0xa9ae('0xe'),'body':{'ticket':_[_0xa9ae('0xf')]({'requester_id':_0x1816c2['id'],'submitter_id':_0x2d1188?_0x2d1188['id']:undefined,'assignee_id':_0x2d1188?_0x2d1188['id']:undefined,'tags':getTags(_0x337dfb[_0xa9ae('0x10')],_0xa9ae('0x11')),'subject':intUtil[_0xa9ae('0x12')](_0x337dfb[_0xa9ae('0x13')],_0x2f238f,'\x20'),'description':intUtil['getString'](_0x337dfb[_0xa9ae('0x14')],_0x2f238f,'\x0a'),'comment':{'public':![],'body':intUtil[_0xa9ae('0x12')](_0x337dfb[_0xa9ae('0x14')],_0x2f238f,'\x0a')}},getCustomFields(_0x337dfb[_0xa9ae('0x15')],_0x2f238f))}})['then'](function(_0x28ce2d){logger[_0xa9ae('0x16')](_0xa9ae('0x17'));return _0x28ce2d[_0xa9ae('0x18')];});}function getUser(_0x77b0a4,_0xddb095){if(intUtil['validateEmail'](_0xddb095)){logger[_0xa9ae('0x16')](_0xa9ae('0x19'),_0xddb095);return request({'uri':util[_0xa9ae('0x1a')]('%s/search.json',_0x77b0a4['remoteUri']),'qs':{'query':util[_0xa9ae('0x1a')]('type:user\x20role:agent\x20email:%s',_0xddb095)}})['then'](function(_0x18911b){if(_0x18911b[_0xa9ae('0x1b')]){logger[_0xa9ae('0x16')](_0xa9ae('0x1c'));return _['find'](_0x18911b[_0xa9ae('0x1d')],{'email':_0xddb095,'role':_0xa9ae('0x1e')});}else{logger[_0xa9ae('0x16')](_0xa9ae('0x1f'));return request({'uri':util[_0xa9ae('0x1a')](_0xa9ae('0x20'),_0x77b0a4[_0xa9ae('0xd')])})['then'](function(_0xc021cf){logger['info']('Admin\x20account\x20selected.');return _0xc021cf['user'];});}});}else{logger['info'](_0xa9ae('0x1f'));return request({'uri':util['format'](_0xa9ae('0x20'),_0x77b0a4['remoteUri'])})[_0xa9ae('0x21')](function(_0x38eaeb){logger[_0xa9ae('0x16')](_0xa9ae('0x22'));return _0x38eaeb[_0xa9ae('0x23')];});}}function getEndUser(_0x3f3f97,_0x23c1ec,_0x5e82f1){logger[_0xa9ae('0x16')](_0xa9ae('0x24'),_0x5e82f1);return request({'uri':util[_0xa9ae('0x1a')](_0xa9ae('0x25'),_0x3f3f97[_0xa9ae('0xd')]),'qs':{'query':util[_0xa9ae('0x1a')](_0xa9ae('0x26'),_0x5e82f1)}})['then'](function(_0x489e88){var _0x2f1a9f;if(_0x489e88[_0xa9ae('0x1d')][_0xa9ae('0x27')]){_0x489e88[_0xa9ae('0x1d')]=_[_0xa9ae('0x28')](_0x489e88['results'],{'suspended':![],'role':'end-user'});if(_0x489e88[_0xa9ae('0x1d')][_0xa9ae('0x27')]){_0x2f1a9f=_[_0xa9ae('0x29')](_0x489e88[_0xa9ae('0x1d')]);}}if(_0x2f1a9f){logger[_0xa9ae('0x16')](_0xa9ae('0x2a'));return _0x2f1a9f;}else{logger['info']('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0xa9ae('0x1a')](_0xa9ae('0x2b'),_0x3f3f97[_0xa9ae('0xd')]),'method':_0xa9ae('0xe'),'body':{'user':{'role':_0xa9ae('0x2c'),'name':util[_0xa9ae('0x1a')](_0xa9ae('0x2d'),_0x23c1ec||_0x5e82f1),'phone':_0x5e82f1}}})[_0xa9ae('0x21')](function(_0x5c4f79){logger[_0xa9ae('0x16')]('Enduser\x20created.');return _0x5c4f79[_0xa9ae('0x23')];});}});}function getAuth(_0x107ef8){var _0x3a701b;if(_0x107ef8['authType']===_0xa9ae('0x2e')){_0x3a701b=util[_0xa9ae('0x1a')](_0xa9ae('0x2f'),_0x107ef8[_0xa9ae('0x30')],_0x107ef8[_0xa9ae('0x2e')]);}else if(_0x107ef8['authType']===_0xa9ae('0x31')){_0x3a701b=util[_0xa9ae('0x1a')](_0xa9ae('0x32'),_0x107ef8['username'],_0x107ef8['token']);}return util[_0xa9ae('0x1a')](_0xa9ae('0x33'),new Buffer(_0x3a701b)[_0xa9ae('0x34')](_0xa9ae('0x35')));}function request(_0x484f67){logger[_0xa9ae('0x36')](_0xa9ae('0x37'),JSON[_0xa9ae('0x38')](_0x484f67));return rp(_[_0xa9ae('0x7')](_0x484f67,{'method':_0xa9ae('0x39'),'headers':headers,'json':!![]}));}function getTags(_0x4eafaf,_0x6ca134){var _0x4b890e=[];if(_0x4eafaf&&_0x4eafaf[_0xa9ae('0x27')]>0x0){_0x4b890e=_[_0xa9ae('0x3a')](_0x4eafaf,_0x6ca134);}return _0x4b890e;}function getCustomFields(_0xc0db08,_0x57fc9d){var _0x15a8b4=[];var _0x1ffcab={'custom_fields':[]};if(_0xc0db08[_0xa9ae('0x27')]>0x0){_['forEach'](_0xc0db08,function(_0x2e0d90){if(_0x2e0d90[_0xa9ae('0x3b')]==='string'&&_0x2e0d90[_0xa9ae('0x3c')]&&!_0x2e0d90['customField']){_0x1ffcab[_0x2e0d90[_0xa9ae('0x3c')][_0xa9ae('0x3d')]()]=_0x2e0d90['content'][_0xa9ae('0x34')]();}else if(_0x2e0d90[_0xa9ae('0x3b')]===_0xa9ae('0x3e')&&_0x2e0d90[_0xa9ae('0x3f')]&&_0x2e0d90[_0xa9ae('0x40')]){_0x1ffcab[_0xa9ae('0x41')]['push']({'id':_0x2e0d90[_0xa9ae('0x3f')],'value':_0x2e0d90[_0xa9ae('0x42')]['toString']()});}else if(_0x2e0d90['type']===_0xa9ae('0x43')&&_0x2e0d90[_0xa9ae('0x44')]&&_0x2e0d90[_0xa9ae('0x3f')]&&_0x2e0d90[_0xa9ae('0x40')]){_0x57fc9d[_0x2e0d90['variableName']]&&_0x1ffcab[_0xa9ae('0x41')][_0xa9ae('0x45')]({'id':_0x2e0d90[_0xa9ae('0x3f')],'value':_0x57fc9d[_0x2e0d90[_0xa9ae('0x44')]][_0xa9ae('0x34')]()});}else if(_0x2e0d90[_0xa9ae('0x3b')]===_0xa9ae('0x46')&&_0x2e0d90['Variable']&&_0x2e0d90[_0xa9ae('0x47')][_0xa9ae('0x11')]&&_0x2e0d90['idField']&&_0x2e0d90[_0xa9ae('0x40')]){_0x57fc9d[_0x2e0d90['Variable'][_0xa9ae('0x11')][_0xa9ae('0x3d')]()]&&_0x1ffcab[_0xa9ae('0x41')][_0xa9ae('0x45')]({'id':_0x2e0d90[_0xa9ae('0x3f')],'value':_0x57fc9d[_0x2e0d90[_0xa9ae('0x47')][_0xa9ae('0x11')]['toLowerCase']()][_0xa9ae('0x34')]()});}});}return _0x1ffcab;}exports[_0xa9ae('0x48')]=function(_0x5cc0e3,_0x40f77d,_0x373a21,_0x238797,_0x275b3a,_0x6f6cde){var _0x76502d,_0x571cb4;_0x6f6cde[_0xa9ae('0xd')]=intUtil['stripTrailingSlash'](_0x6f6cde[_0xa9ae('0xd')]);_0x6f6cde[_0xa9ae('0x49')]=intUtil['stripTrailingSlash'](_0x6f6cde['serverUrl']);if(_0x275b3a&&_0x275b3a[_0xa9ae('0x4a')]){logger[_0xa9ae('0x16')](_0xa9ae('0x4b'),_0xa9ae('0x4c'));_0x40f77d[_0xa9ae('0x4d')]=util[_0xa9ae('0x1a')](_0xa9ae('0x4e'),_0x6f6cde[_0xa9ae('0x49')],_0x40f77d['uniqueid'],md5(_0x40f77d['uniqueid']));}else{_0x40f77d[_0xa9ae('0x4d')]='';}headers[_0xa9ae('0x4f')]=getAuth(_0x6f6cde);return getUser(_0x6f6cde,_0x238797['email'])[_0xa9ae('0x21')](function(_0x38f24c){_0x76502d=_0x38f24c;logger[_0xa9ae('0x16')](_0xa9ae('0x50'),_0x76502d['id']);return getEndUser(_0x6f6cde,_0x40f77d[_0xa9ae('0x51')],_0x40f77d[_0xa9ae('0x52')]);})[_0xa9ae('0x21')](function(_0x2f74bb){_0x571cb4=_0x2f74bb;logger['info'](_0xa9ae('0x53'),_0x571cb4['id']);return getTicket(_0x6f6cde,_0x76502d,_0x571cb4,_0x373a21,_0x40f77d);})[_0xa9ae('0x21')](function(_0x5ea18d){if(_0x5ea18d){logger[_0xa9ae('0x16')]('The\x20Ticket\x20ID\x20is:',_0x5ea18d['id']);switch(_0x6f6cde['type']){case'integrationTab':logger[_0xa9ae('0x16')](_0xa9ae('0x4b'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util['format']('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x6f6cde[_0xa9ae('0xd')],_0x76502d['id'],_0x5ea18d['id']),'method':'POST'});case _0xa9ae('0x54'):logger[_0xa9ae('0x16')]('[QUEUE]',_0xa9ae('0x55'));emit(util['format'](_0xa9ae('0x56'),_0x238797[_0xa9ae('0x11')]),_0xa9ae('0x57'),{'uri':util[_0xa9ae('0x1a')](_0xa9ae('0x58'),_0x6f6cde[_0xa9ae('0xd')],_0x5ea18d['id'])});break;default:logger[_0xa9ae('0x59')](_0xa9ae('0x4b'),_0xa9ae('0x5a'));}}})[_0xa9ae('0x5b')](function(_0x22ab67){logger[_0xa9ae('0x59')]('[QUEUE]\x20Error\x20running\x20Zendesk\x20integration',util[_0xa9ae('0x5c')](_0x22ab67,{'showHidden':!![],'depth':null}));});};exports[_0xa9ae('0x5d')]=function(_0x24087a,_0x205c90,_0x7dae60,_0x59de12,_0x4fe9e7,_0x1d5607,_0x4612f1){var _0x4f1219,_0x521c8c;_0x1d5607[_0xa9ae('0xd')]=intUtil['stripTrailingSlash'](_0x1d5607[_0xa9ae('0xd')]);_0x1d5607[_0xa9ae('0x49')]=intUtil[_0xa9ae('0x5e')](_0x1d5607['serverUrl']);if(_0x4612f1&&_0x4612f1[_0xa9ae('0x5f')]&&_0x4612f1['recordingFormat']!==_0xa9ae('0x60')){logger['info'](_0xa9ae('0x61'),_0xa9ae('0x4c'));_0x205c90[_0xa9ae('0x4d')]=util[_0xa9ae('0x1a')](_0xa9ae('0x4e'),_0x1d5607[_0xa9ae('0x49')],_0x205c90['uniqueid'],md5(_0x205c90[_0xa9ae('0x62')]));}headers[_0xa9ae('0x4f')]=getAuth(_0x1d5607);return getUser(_0x1d5607,_0x59de12[_0xa9ae('0x63')])[_0xa9ae('0x21')](function(_0x5842e5){_0x4f1219=_0x5842e5;logger[_0xa9ae('0x16')](_0xa9ae('0x50'),_0x4f1219['id']);return getEndUser(_0x1d5607,_0x205c90[_0xa9ae('0x64')],_0x205c90[_0xa9ae('0x65')]);})[_0xa9ae('0x21')](function(_0x1f563a){_0x521c8c=_0x1f563a;logger[_0xa9ae('0x16')](_0xa9ae('0x53'),_0x521c8c['id']);return getTicket(_0x1d5607,_0x4f1219,_0x521c8c,_0x7dae60,_0x205c90);})[_0xa9ae('0x21')](function(_0x28756d){if(_0x28756d){logger['info'](_0xa9ae('0x66'),_0x28756d['id']);switch(_0x1d5607[_0xa9ae('0x3b')]){case _0xa9ae('0x67'):logger[_0xa9ae('0x16')]('[OUTBOUND]',_0xa9ae('0x68'));return request({'uri':util[_0xa9ae('0x1a')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x1d5607[_0xa9ae('0xd')],_0x4f1219['id'],_0x28756d['id']),'method':_0xa9ae('0xe')});case _0xa9ae('0x54'):logger['info']('[OUTBOUND]',_0xa9ae('0x55'));emit(util[_0xa9ae('0x1a')]('user:%s',_0x59de12['name']),_0xa9ae('0x57'),{'uri':util[_0xa9ae('0x1a')](_0xa9ae('0x58'),_0x1d5607['remoteUri'],_0x28756d['id'])});break;default:logger[_0xa9ae('0x59')](_0xa9ae('0x61'),_0xa9ae('0x5a'));}}})[_0xa9ae('0x5b')](function(_0x52127b){logger[_0xa9ae('0x59')](_0xa9ae('0x69'),util[_0xa9ae('0x5c')](_0x52127b,{'showHidden':!![],'depth':null}));});};exports[_0xa9ae('0x6a')]=function(_0x110405,_0x53445e,_0x4acac8,_0x296708,_0x1a632a,_0x2317ec){var _0x505cc6,_0x296609;_0x2317ec[_0xa9ae('0xd')]=intUtil[_0xa9ae('0x5e')](_0x2317ec['remoteUri']);_0x2317ec['serverUrl']=intUtil[_0xa9ae('0x5e')](_0x2317ec['serverUrl']);if(_0x1a632a&&_0x1a632a[_0xa9ae('0x4a')]){logger[_0xa9ae('0x16')]('['+_0x53445e[_0xa9ae('0x6b')][_0xa9ae('0x6c')]()+']',_0xa9ae('0x4c'));_0x53445e[_0xa9ae('0x4d')]=util[_0xa9ae('0x1a')](_0xa9ae('0x4e'),_0x2317ec[_0xa9ae('0x49')],_0x53445e[_0xa9ae('0x62')],md5(_0x53445e['uniqueid']));}else{_0x53445e[_0xa9ae('0x4d')]='';}headers['Authorization']=getAuth(_0x2317ec);return getUser(_0x2317ec)[_0xa9ae('0x21')](function(_0x3bca8f){_0x505cc6=_0x3bca8f;logger[_0xa9ae('0x16')](_0xa9ae('0x50'),_0x505cc6['id']);return getEndUser(_0x2317ec,_0x53445e[_0xa9ae('0x51')],_0x53445e['calleridnum']);})[_0xa9ae('0x21')](function(_0x2e9c2e){_0x296609=_0x2e9c2e;logger[_0xa9ae('0x16')](_0xa9ae('0x53'),_0x296609['id']);return getTicket(_0x2317ec,_0x505cc6,_0x296609,_0x4acac8,_0x53445e);})[_0xa9ae('0x21')](function(_0x5c02d3){if(_0x5c02d3){logger[_0xa9ae('0x16')](_0xa9ae('0x66'),_0x5c02d3['id']);}})[_0xa9ae('0x5b')](function(_0x1fad1c){logger[_0xa9ae('0x59')]('['+_0x53445e['lastevent']['toUpperCase']()+']'+_0xa9ae('0x6d'),util[_0xa9ae('0x5c')](_0x1fad1c,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x1b58=['picklist','type','nameField','customField','toLowerCase','idField','push','content','variableName','custom_fields','customVariable','Variable','name','queue','stripTrailingSlash','serverUrl','monitor_format','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridname','The\x20Enduser\x20ID\x20is:','integrationTab','[QUEUE]','Displaying\x20ticket\x20to\x20agent...','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','/api/v2','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','inspect','outbound','recordingFormat','Recording\x20is\x20enabled!','destcalleridname','destcalleridnum','The\x20Ticket\x20ID\x20is:','[OUTBOUND]','%s/channels/voice/agents/%d/tickets/%d/display.json','%s/agent/tickets/%s','replace','toUpperCase','calleridnum','lastevent','\x20Error\x20running\x20Zendesk\x20integration','request-promise','md5','ioredis','../../../../config/environment','redis','defaults','localhost','socket.io-emitter','application/json','info','format','%s/tickets.json','remoteUri','POST','merge','Tags','getString','Subjects','Descriptions','Fields','then','Ticket\x20created!','ticket','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','count','Agent\x20found!','find','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','results','filter','end-user','length','first','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','Caller\x20-\x20%s','Enduser\x20created.','%s:%s','username','password','token','%s/token:%s','Basic\x20%s','toString','base64','debug','stringify','GET','map','forEach','includes','string'];(function(_0x3216ed,_0x1b78ae){var _0x1f7305=function(_0x5b4522){while(--_0x5b4522){_0x3216ed['push'](_0x3216ed['shift']());}};_0x1f7305(++_0x1b78ae);}(_0x1b58,0x9f));var _0x81b5=function(_0x5750fa,_0x57c0df){_0x5750fa=_0x5750fa-0x0;var _0x2aeb4e=_0x1b58[_0x5750fa];return _0x2aeb4e;};'use strict';var _=require('lodash');var rp=require(_0x81b5('0x0'));var md5=require(_0x81b5('0x1'));var util=require('util');var Redis=require(_0x81b5('0x2'));var intUtil=require('./util');var config=require(_0x81b5('0x3'));var logger=require('../../../../config/logger')('zendesk');config[_0x81b5('0x4')]=_[_0x81b5('0x5')](config[_0x81b5('0x4')],{'host':_0x81b5('0x6'),'port':0x18eb});var io=require(_0x81b5('0x7'))(new Redis(config[_0x81b5('0x4')]));function emit(_0x4edfc5,_0xfc6eb4,_0x4ce18a){io['to'](_0x4edfc5)['emit'](_0xfc6eb4,_0x4ce18a);}var headers={'Content-Type':'application/json','Accept':_0x81b5('0x8')};function getTicket(_0x5c8c9a,_0x10df74,_0x40bc65,_0x5769dd,_0x377d7c){logger[_0x81b5('0x9')]('Creating\x20new\x20ticket...');return request({'uri':util[_0x81b5('0xa')](_0x81b5('0xb'),_0x5c8c9a[_0x81b5('0xc')]),'method':_0x81b5('0xd'),'body':{'ticket':_[_0x81b5('0xe')]({'requester_id':_0x40bc65['id'],'submitter_id':_0x10df74?_0x10df74['id']:undefined,'assignee_id':_0x10df74?_0x10df74['id']:undefined,'tags':getTags(_0x5769dd[_0x81b5('0xf')],'name'),'subject':intUtil[_0x81b5('0x10')](_0x5769dd[_0x81b5('0x11')],_0x377d7c,'\x20'),'description':intUtil[_0x81b5('0x10')](_0x5769dd[_0x81b5('0x12')],_0x377d7c,'\x0a'),'comment':{'public':![],'body':intUtil[_0x81b5('0x10')](_0x5769dd[_0x81b5('0x12')],_0x377d7c,'\x0a')}},getCustomFields(_0x5769dd[_0x81b5('0x13')],_0x377d7c))}})[_0x81b5('0x14')](function(_0x5a6277){logger[_0x81b5('0x9')](_0x81b5('0x15'));return _0x5a6277[_0x81b5('0x16')];});}function getUser(_0x1385c7,_0x3de0c9){if(intUtil[_0x81b5('0x17')](_0x3de0c9)){logger[_0x81b5('0x9')](_0x81b5('0x18'),_0x3de0c9);return request({'uri':util[_0x81b5('0xa')](_0x81b5('0x19'),_0x1385c7[_0x81b5('0xc')]),'qs':{'query':util['format']('type:user\x20role:agent\x20email:%s',_0x3de0c9)}})[_0x81b5('0x14')](function(_0x5982df){if(_0x5982df[_0x81b5('0x1a')]){logger['info'](_0x81b5('0x1b'));return _[_0x81b5('0x1c')](_0x5982df['results'],{'email':_0x3de0c9,'role':_0x81b5('0x1d')});}else{logger[_0x81b5('0x9')](_0x81b5('0x1e'));return request({'uri':util[_0x81b5('0xa')](_0x81b5('0x1f'),_0x1385c7[_0x81b5('0xc')])})[_0x81b5('0x14')](function(_0x3e1867){logger[_0x81b5('0x9')](_0x81b5('0x20'));return _0x3e1867[_0x81b5('0x21')];});}});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x81b5('0xa')](_0x81b5('0x1f'),_0x1385c7[_0x81b5('0xc')])})[_0x81b5('0x14')](function(_0x2c4c7e){logger[_0x81b5('0x9')](_0x81b5('0x20'));return _0x2c4c7e[_0x81b5('0x21')];});}}function getEndUser(_0x5e2542,_0x37b63a,_0x504fa8){logger['info'](_0x81b5('0x22'),_0x504fa8);return request({'uri':util[_0x81b5('0xa')]('%s/search.json',_0x5e2542[_0x81b5('0xc')]),'qs':{'query':util[_0x81b5('0xa')]('type:user\x20role:end-user\x20phone:%s',_0x504fa8)}})[_0x81b5('0x14')](function(_0x556516){var _0x3cf47;if(_0x556516[_0x81b5('0x23')]['length']){_0x556516[_0x81b5('0x23')]=_[_0x81b5('0x24')](_0x556516['results'],{'suspended':![],'role':_0x81b5('0x25')});if(_0x556516[_0x81b5('0x23')][_0x81b5('0x26')]){_0x3cf47=_[_0x81b5('0x27')](_0x556516[_0x81b5('0x23')]);}}if(_0x3cf47){logger[_0x81b5('0x9')]('Enduser\x20found!');return _0x3cf47;}else{logger[_0x81b5('0x9')](_0x81b5('0x28'));return request({'uri':util['format'](_0x81b5('0x29'),_0x5e2542[_0x81b5('0xc')]),'method':'POST','body':{'user':{'role':_0x81b5('0x25'),'name':util['format'](_0x81b5('0x2a'),_0x37b63a||_0x504fa8),'phone':_0x504fa8}}})[_0x81b5('0x14')](function(_0x2ab31d){logger[_0x81b5('0x9')](_0x81b5('0x2b'));return _0x2ab31d['user'];});}});}function getAuth(_0x1813f6){var _0x36bf90;if(_0x1813f6['authType']==='password'){_0x36bf90=util['format'](_0x81b5('0x2c'),_0x1813f6[_0x81b5('0x2d')],_0x1813f6[_0x81b5('0x2e')]);}else if(_0x1813f6['authType']===_0x81b5('0x2f')){_0x36bf90=util[_0x81b5('0xa')](_0x81b5('0x30'),_0x1813f6[_0x81b5('0x2d')],_0x1813f6[_0x81b5('0x2f')]);}return util['format'](_0x81b5('0x31'),new Buffer(_0x36bf90)[_0x81b5('0x32')](_0x81b5('0x33')));}function request(_0xf651f8){logger[_0x81b5('0x34')]('[HTTP]',JSON[_0x81b5('0x35')](_0xf651f8));return rp(_[_0x81b5('0x5')](_0xf651f8,{'method':_0x81b5('0x36'),'headers':headers,'json':!![]}));}function getTags(_0xca8f87,_0x28777a){var _0x4d83e4=[];if(_0xca8f87&&_0xca8f87[_0x81b5('0x26')]>0x0){_0x4d83e4=_[_0x81b5('0x37')](_0xca8f87,_0x28777a);}return _0x4d83e4;}function getCustomFields(_0x216cc9,_0x2db378){var _0xa7cbc2=[];var _0x24bb89={'custom_fields':[]};if(_0x216cc9[_0x81b5('0x26')]>0x0){_[_0x81b5('0x38')](_0x216cc9,function(_0x41f17d){if(_[_0x81b5('0x39')]([_0x81b5('0x3a'),_0x81b5('0x3b')],_0x41f17d[_0x81b5('0x3c')])&&_0x41f17d[_0x81b5('0x3d')]&&!_0x41f17d[_0x81b5('0x3e')]){_0x24bb89[_0x41f17d[_0x81b5('0x3d')][_0x81b5('0x3f')]()]=_0x41f17d['content'][_0x81b5('0x32')]();}else if(_[_0x81b5('0x39')](['string',_0x81b5('0x3b')],_0x41f17d['type'])&&_0x41f17d[_0x81b5('0x40')]&&_0x41f17d[_0x81b5('0x3e')]){_0x24bb89['custom_fields'][_0x81b5('0x41')]({'id':_0x41f17d['idField'],'value':_0x41f17d[_0x81b5('0x42')][_0x81b5('0x32')]()});}else if(_0x41f17d[_0x81b5('0x3c')]==='variable'&&_0x41f17d['variableName']&&_0x41f17d[_0x81b5('0x40')]&&_0x41f17d['customField']){_0x2db378[_0x41f17d[_0x81b5('0x43')]]&&_0x24bb89[_0x81b5('0x44')][_0x81b5('0x41')]({'id':_0x41f17d[_0x81b5('0x40')],'value':_0x2db378[_0x41f17d[_0x81b5('0x43')]][_0x81b5('0x32')]()});}else if(_0x41f17d[_0x81b5('0x3c')]===_0x81b5('0x45')&&_0x41f17d[_0x81b5('0x46')]&&_0x41f17d[_0x81b5('0x46')]['name']&&_0x41f17d['idField']&&_0x41f17d[_0x81b5('0x3e')]){_0x2db378[_0x41f17d[_0x81b5('0x46')][_0x81b5('0x47')][_0x81b5('0x3f')]()]&&_0x24bb89[_0x81b5('0x44')][_0x81b5('0x41')]({'id':_0x41f17d[_0x81b5('0x40')],'value':_0x2db378[_0x41f17d[_0x81b5('0x46')][_0x81b5('0x47')][_0x81b5('0x3f')]()][_0x81b5('0x32')]()});}});}return _0x24bb89;}exports[_0x81b5('0x48')]=function(_0x27dbd2,_0x2795c9,_0x3f4c34,_0x237525,_0x2ed138,_0x491ec0){var _0x4f46c2,_0x139de2;_0x491ec0['remoteUri']=intUtil[_0x81b5('0x49')](_0x491ec0['remoteUri']);_0x491ec0[_0x81b5('0x4a')]=intUtil[_0x81b5('0x49')](_0x491ec0[_0x81b5('0x4a')]);if(_0x2ed138&&_0x2ed138[_0x81b5('0x4b')]){logger[_0x81b5('0x9')]('[QUEUE]','Recording\x20is\x20enabled!');_0x2795c9[_0x81b5('0x4c')]=util[_0x81b5('0xa')](_0x81b5('0x4d'),_0x491ec0['serverUrl'],_0x2795c9[_0x81b5('0x4e')],md5(_0x2795c9[_0x81b5('0x4e')]));}else{_0x2795c9[_0x81b5('0x4c')]='';}headers[_0x81b5('0x4f')]=getAuth(_0x491ec0);return getUser(_0x491ec0,_0x237525[_0x81b5('0x50')])['then'](function(_0x2da034){_0x4f46c2=_0x2da034;logger[_0x81b5('0x9')](_0x81b5('0x51'),_0x4f46c2['id']);return getEndUser(_0x491ec0,_0x2795c9[_0x81b5('0x52')],_0x2795c9['calleridnum']);})['then'](function(_0x5b5331){_0x139de2=_0x5b5331;logger[_0x81b5('0x9')](_0x81b5('0x53'),_0x139de2['id']);return getTicket(_0x491ec0,_0x4f46c2,_0x139de2,_0x3f4c34,_0x2795c9);})[_0x81b5('0x14')](function(_0x321c1b){if(_0x321c1b){logger['info']('The\x20Ticket\x20ID\x20is:',_0x321c1b['id']);switch(_0x491ec0['type']){case _0x81b5('0x54'):logger[_0x81b5('0x9')](_0x81b5('0x55'),_0x81b5('0x56'));return request({'uri':util[_0x81b5('0xa')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x491ec0['remoteUri'],_0x4f46c2['id'],_0x321c1b['id']),'method':'POST'});case _0x81b5('0x57'):logger['info']('[QUEUE]',_0x81b5('0x58'));emit(util['format']('user:%s',_0x237525['name']),_0x81b5('0x59'),{'uri':util[_0x81b5('0xa')]('%s/agent/tickets/%s',_0x491ec0[_0x81b5('0xc')]['replace'](_0x81b5('0x5a'),''),_0x321c1b['id'])});break;default:logger[_0x81b5('0x5b')](_0x81b5('0x55'),_0x81b5('0x5c'));}}})[_0x81b5('0x5d')](function(_0x3d2c8f){logger['error']('[QUEUE]\x20Error\x20running\x20Zendesk\x20integration',util[_0x81b5('0x5e')](_0x3d2c8f,{'showHidden':!![],'depth':null}));});};exports[_0x81b5('0x5f')]=function(_0x53f175,_0x451df7,_0x5725ab,_0x46ca91,_0x330000,_0x3b09d4,_0x5ef622){var _0xada1cb,_0x517325;_0x3b09d4[_0x81b5('0xc')]=intUtil[_0x81b5('0x49')](_0x3b09d4[_0x81b5('0xc')]);_0x3b09d4[_0x81b5('0x4a')]=intUtil[_0x81b5('0x49')](_0x3b09d4['serverUrl']);if(_0x5ef622&&_0x5ef622['recordingFormat']&&_0x5ef622[_0x81b5('0x60')]!=='none'){logger[_0x81b5('0x9')]('[OUTBOUND]',_0x81b5('0x61'));_0x451df7[_0x81b5('0x4c')]=util[_0x81b5('0xa')](_0x81b5('0x4d'),_0x3b09d4['serverUrl'],_0x451df7['uniqueid'],md5(_0x451df7[_0x81b5('0x4e')]));}headers[_0x81b5('0x4f')]=getAuth(_0x3b09d4);return getUser(_0x3b09d4,_0x46ca91[_0x81b5('0x50')])[_0x81b5('0x14')](function(_0x5a9586){_0xada1cb=_0x5a9586;logger['info'](_0x81b5('0x51'),_0xada1cb['id']);return getEndUser(_0x3b09d4,_0x451df7[_0x81b5('0x62')],_0x451df7[_0x81b5('0x63')]);})[_0x81b5('0x14')](function(_0xbd87ae){_0x517325=_0xbd87ae;logger[_0x81b5('0x9')](_0x81b5('0x53'),_0x517325['id']);return getTicket(_0x3b09d4,_0xada1cb,_0x517325,_0x5725ab,_0x451df7);})['then'](function(_0x3c2285){if(_0x3c2285){logger[_0x81b5('0x9')](_0x81b5('0x64'),_0x3c2285['id']);switch(_0x3b09d4[_0x81b5('0x3c')]){case _0x81b5('0x54'):logger[_0x81b5('0x9')](_0x81b5('0x65'),_0x81b5('0x56'));return request({'uri':util['format'](_0x81b5('0x66'),_0x3b09d4[_0x81b5('0xc')],_0xada1cb['id'],_0x3c2285['id']),'method':_0x81b5('0xd')});case _0x81b5('0x57'):logger[_0x81b5('0x9')](_0x81b5('0x65'),_0x81b5('0x58'));emit(util['format']('user:%s',_0x46ca91[_0x81b5('0x47')]),_0x81b5('0x59'),{'uri':util[_0x81b5('0xa')](_0x81b5('0x67'),_0x3b09d4[_0x81b5('0xc')][_0x81b5('0x68')]('/api/v2',''),_0x3c2285['id'])});break;default:logger[_0x81b5('0x5b')](_0x81b5('0x65'),_0x81b5('0x5c'));}}})[_0x81b5('0x5d')](function(_0x3909c8){logger['error']('[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration',util[_0x81b5('0x5e')](_0x3909c8,{'showHidden':!![],'depth':null}));});};exports['unmanaged']=function(_0x57d61c,_0x5c364e,_0x1a9a9c,_0x53de0b,_0x5e0454,_0x34b51d){var _0xf0db4d,_0x1cb002;_0x34b51d[_0x81b5('0xc')]=intUtil[_0x81b5('0x49')](_0x34b51d['remoteUri']);_0x34b51d[_0x81b5('0x4a')]=intUtil['stripTrailingSlash'](_0x34b51d[_0x81b5('0x4a')]);if(_0x5e0454&&_0x5e0454[_0x81b5('0x4b')]){logger[_0x81b5('0x9')]('['+_0x5c364e['lastevent'][_0x81b5('0x69')]()+']',_0x81b5('0x61'));_0x5c364e['recordingURL']=util[_0x81b5('0xa')](_0x81b5('0x4d'),_0x34b51d[_0x81b5('0x4a')],_0x5c364e[_0x81b5('0x4e')],md5(_0x5c364e['uniqueid']));}else{_0x5c364e['recordingURL']='';}headers['Authorization']=getAuth(_0x34b51d);return getUser(_0x34b51d)[_0x81b5('0x14')](function(_0x3b662c){_0xf0db4d=_0x3b662c;logger[_0x81b5('0x9')](_0x81b5('0x51'),_0xf0db4d['id']);return getEndUser(_0x34b51d,_0x5c364e['calleridname'],_0x5c364e[_0x81b5('0x6a')]);})[_0x81b5('0x14')](function(_0x3e25d6){_0x1cb002=_0x3e25d6;logger[_0x81b5('0x9')]('The\x20Enduser\x20ID\x20is:',_0x1cb002['id']);return getTicket(_0x34b51d,_0xf0db4d,_0x1cb002,_0x1a9a9c,_0x5c364e);})['then'](function(_0x23a746){if(_0x23a746){logger[_0x81b5('0x9')]('The\x20Ticket\x20ID\x20is:',_0x23a746['id']);}})[_0x81b5('0x5d')](function(_0x106880){logger['error']('['+_0x5c364e[_0x81b5('0x6b')][_0x81b5('0x69')]()+']'+_0x81b5('0x6c'),util[_0x81b5('0x5e')](_0x106880,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
git://repos.xcallymotion.com / motion2.git / blobdiff