// * treaties. The SOFTWARE PRODUCT is licensed, not sold. *
// * *
// *************************************************************************
-var _0x8b29=['Descriptions','Ticket\x20created!','ticket','Getting\x20agent\x20with\x20email','%s/search.json','then','count','Agent\x20found!','find','agent','%s/users/me.json','Admin\x20account\x20selected.','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','user','type:user\x20role:end-user\x20phone:%s','results','length','filter','end-user','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','Caller\x20-\x20%s','Enduser\x20created.','authType','password','%s:%s','username','token','%s/token:%s','Basic\x20%s','toString','base64','debug','[HTTP]','defaults','GET','map','string','nameField','customField','type','custom_fields','push','idField','content','variable','variableName','customVariable','Variable','toLowerCase','queue','serverUrl','stripTrailingSlash','monitor_format','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','integrationTab','[QUEUE]','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','user:%s','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','recordingFormat','[OUTBOUND]','destcalleridname','The\x20Ticket\x20ID\x20is:','%s/agent/tickets/%s','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','inspect','unmanaged','toUpperCase','lastevent','\x20Error\x20running\x20Zendesk\x20integration','lodash','md5','util','../../../../config/environment','../../../../config/logger','redis','localhost','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','format','remoteUri','POST','Tags','name','getString'];(function(_0xda5738,_0x56093c){var _0x1423f6=function(_0x5562b3){while(--_0x5562b3){_0xda5738['push'](_0xda5738['shift']());}};_0x1423f6(++_0x56093c);}(_0x8b29,0xbe));var _0x98b2=function(_0x28af59,_0x361f6a){_0x28af59=_0x28af59-0x0;var _0x23748f=_0x8b29[_0x28af59];return _0x23748f;};'use strict';var _=require(_0x98b2('0x0'));var rp=require('request-promise');var md5=require(_0x98b2('0x1'));var util=require(_0x98b2('0x2'));var Redis=require('ioredis');var intUtil=require('./util');var config=require(_0x98b2('0x3'));var logger=require(_0x98b2('0x4'))('zendesk');config[_0x98b2('0x5')]=_['defaults'](config[_0x98b2('0x5')],{'host':_0x98b2('0x6'),'port':0x18eb});var io=require(_0x98b2('0x7'))(new Redis(config[_0x98b2('0x5')]));function emit(_0x221cee,_0x2cd0cb,_0x417ca6){io['to'](_0x221cee)[_0x98b2('0x8')](_0x2cd0cb,_0x417ca6);}var headers={'Content-Type':_0x98b2('0x9'),'Accept':_0x98b2('0x9')};function getTicket(_0x501b51,_0x48a17e,_0x599bf5,_0x14e049,_0x39617c){logger[_0x98b2('0xa')](_0x98b2('0xb'));return request({'uri':util[_0x98b2('0xc')]('%s/tickets.json',_0x501b51[_0x98b2('0xd')]),'method':_0x98b2('0xe'),'body':{'ticket':_['merge']({'requester_id':_0x599bf5['id'],'submitter_id':_0x48a17e?_0x48a17e['id']:undefined,'assignee_id':_0x48a17e?_0x48a17e['id']:undefined,'tags':getTags(_0x14e049[_0x98b2('0xf')],_0x98b2('0x10')),'subject':intUtil[_0x98b2('0x11')](_0x14e049['Subjects'],_0x39617c,'\x20'),'description':intUtil['getString'](_0x14e049[_0x98b2('0x12')],_0x39617c,'\x0a'),'comment':{'public':![],'body':intUtil['getString'](_0x14e049[_0x98b2('0x12')],_0x39617c,'\x0a')}},getCustomFields(_0x14e049['Fields'],_0x39617c))}})['then'](function(_0x544e3c){logger[_0x98b2('0xa')](_0x98b2('0x13'));return _0x544e3c[_0x98b2('0x14')];});}function getUser(_0x5ecea1,_0x5bb60d){if(intUtil['validateEmail'](_0x5bb60d)){logger[_0x98b2('0xa')](_0x98b2('0x15'),_0x5bb60d);return request({'uri':util[_0x98b2('0xc')](_0x98b2('0x16'),_0x5ecea1['remoteUri']),'qs':{'query':util[_0x98b2('0xc')]('type:user\x20role:agent\x20email:%s',_0x5bb60d)}})[_0x98b2('0x17')](function(_0x4931f4){if(_0x4931f4[_0x98b2('0x18')]){logger[_0x98b2('0xa')](_0x98b2('0x19'));return _[_0x98b2('0x1a')](_0x4931f4['results'],{'email':_0x5bb60d,'role':_0x98b2('0x1b')});}else{logger[_0x98b2('0xa')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0x98b2('0x1c'),_0x5ecea1[_0x98b2('0xd')])})['then'](function(_0x4ddded){logger[_0x98b2('0xa')](_0x98b2('0x1d'));return _0x4ddded['user'];});}});}else{logger[_0x98b2('0xa')](_0x98b2('0x1e'));return request({'uri':util[_0x98b2('0xc')]('%s/users/me.json',_0x5ecea1[_0x98b2('0xd')])})['then'](function(_0x1d6e33){logger['info']('Admin\x20account\x20selected.');return _0x1d6e33[_0x98b2('0x1f')];});}}function getEndUser(_0xe99d27,_0x5fcd00,_0x525b57){logger['info']('Searching\x20enduser\x20with\x20phone',_0x525b57);return request({'uri':util[_0x98b2('0xc')](_0x98b2('0x16'),_0xe99d27['remoteUri']),'qs':{'query':util[_0x98b2('0xc')](_0x98b2('0x20'),_0x525b57)}})[_0x98b2('0x17')](function(_0x56efb6){var _0x2e1ea4;if(_0x56efb6[_0x98b2('0x21')][_0x98b2('0x22')]){_0x56efb6[_0x98b2('0x21')]=_[_0x98b2('0x23')](_0x56efb6['results'],{'suspended':![],'role':_0x98b2('0x24')});if(_0x56efb6['results'][_0x98b2('0x22')]){_0x2e1ea4=_[_0x98b2('0x25')](_0x56efb6['results']);}}if(_0x2e1ea4){logger[_0x98b2('0xa')](_0x98b2('0x26'));return _0x2e1ea4;}else{logger['info'](_0x98b2('0x27'));return request({'uri':util[_0x98b2('0xc')](_0x98b2('0x28'),_0xe99d27[_0x98b2('0xd')]),'method':'POST','body':{'user':{'role':'end-user','name':util[_0x98b2('0xc')](_0x98b2('0x29'),_0x5fcd00||_0x525b57),'phone':_0x525b57}}})[_0x98b2('0x17')](function(_0x3d2df4){logger[_0x98b2('0xa')](_0x98b2('0x2a'));return _0x3d2df4['user'];});}});}function getAuth(_0x448c8b){var _0x2ecb46;if(_0x448c8b[_0x98b2('0x2b')]===_0x98b2('0x2c')){_0x2ecb46=util[_0x98b2('0xc')](_0x98b2('0x2d'),_0x448c8b[_0x98b2('0x2e')],_0x448c8b[_0x98b2('0x2c')]);}else if(_0x448c8b[_0x98b2('0x2b')]===_0x98b2('0x2f')){_0x2ecb46=util[_0x98b2('0xc')](_0x98b2('0x30'),_0x448c8b[_0x98b2('0x2e')],_0x448c8b['token']);}return util['format'](_0x98b2('0x31'),new Buffer(_0x2ecb46)[_0x98b2('0x32')](_0x98b2('0x33')));}function request(_0x363553){logger[_0x98b2('0x34')](_0x98b2('0x35'),JSON['stringify'](_0x363553));return rp(_[_0x98b2('0x36')](_0x363553,{'method':_0x98b2('0x37'),'headers':headers,'json':!![]}));}function getTags(_0x30e09a,_0x35d085){var _0x4b9c32=[];if(_0x30e09a&&_0x30e09a[_0x98b2('0x22')]>0x0){_0x4b9c32=_[_0x98b2('0x38')](_0x30e09a,_0x35d085);}return _0x4b9c32;}function getCustomFields(_0x3b5d34,_0x178ad1){var _0x2cadb7=[];var _0x3eea54={'custom_fields':[]};if(_0x3b5d34[_0x98b2('0x22')]>0x0){_['forEach'](_0x3b5d34,function(_0x158d80){if(_0x158d80['type']===_0x98b2('0x39')&&_0x158d80[_0x98b2('0x3a')]&&!_0x158d80[_0x98b2('0x3b')]){_0x3eea54[_0x158d80[_0x98b2('0x3a')]['toLowerCase']()]=_0x158d80['content'][_0x98b2('0x32')]();}else if(_0x158d80[_0x98b2('0x3c')]===_0x98b2('0x39')&&_0x158d80['idField']&&_0x158d80[_0x98b2('0x3b')]){_0x3eea54[_0x98b2('0x3d')][_0x98b2('0x3e')]({'id':_0x158d80[_0x98b2('0x3f')],'value':_0x158d80[_0x98b2('0x40')][_0x98b2('0x32')]()});}else if(_0x158d80['type']===_0x98b2('0x41')&&_0x158d80[_0x98b2('0x42')]&&_0x158d80[_0x98b2('0x3f')]&&_0x158d80['customField']){_0x178ad1[_0x158d80[_0x98b2('0x42')]]&&_0x3eea54[_0x98b2('0x3d')][_0x98b2('0x3e')]({'id':_0x158d80[_0x98b2('0x3f')],'value':_0x178ad1[_0x158d80[_0x98b2('0x42')]][_0x98b2('0x32')]()});}else if(_0x158d80['type']===_0x98b2('0x43')&&_0x158d80['Variable']&&_0x158d80[_0x98b2('0x44')][_0x98b2('0x10')]&&_0x158d80[_0x98b2('0x3f')]&&_0x158d80[_0x98b2('0x3b')]){_0x178ad1[_0x158d80[_0x98b2('0x44')][_0x98b2('0x10')][_0x98b2('0x45')]()]&&_0x3eea54[_0x98b2('0x3d')][_0x98b2('0x3e')]({'id':_0x158d80['idField'],'value':_0x178ad1[_0x158d80[_0x98b2('0x44')]['name'][_0x98b2('0x45')]()][_0x98b2('0x32')]()});}});}return _0x3eea54;}exports[_0x98b2('0x46')]=function(_0x19dfcf,_0x28234f,_0xa74a8a,_0x53f148,_0x215c36,_0x44633c){var _0x3dd679,_0x2bd1ca;_0x44633c[_0x98b2('0xd')]=intUtil['stripTrailingSlash'](_0x44633c['remoteUri']);_0x44633c[_0x98b2('0x47')]=intUtil[_0x98b2('0x48')](_0x44633c[_0x98b2('0x47')]);if(_0x215c36&&_0x215c36[_0x98b2('0x49')]){logger['info']('[QUEUE]','Recording\x20is\x20enabled!');_0x28234f[_0x98b2('0x4a')]=util[_0x98b2('0xc')](_0x98b2('0x4b'),_0x44633c[_0x98b2('0x47')],_0x28234f[_0x98b2('0x4c')],md5(_0x28234f[_0x98b2('0x4c')]));}else{_0x28234f[_0x98b2('0x4a')]='';}headers[_0x98b2('0x4d')]=getAuth(_0x44633c);return getUser(_0x44633c,_0x53f148[_0x98b2('0x4e')])['then'](function(_0x321940){_0x3dd679=_0x321940;logger['info'](_0x98b2('0x4f'),_0x3dd679['id']);return getEndUser(_0x44633c,_0x28234f[_0x98b2('0x50')],_0x28234f[_0x98b2('0x51')]);})[_0x98b2('0x17')](function(_0x4be667){_0x2bd1ca=_0x4be667;logger[_0x98b2('0xa')](_0x98b2('0x52'),_0x2bd1ca['id']);return getTicket(_0x44633c,_0x3dd679,_0x2bd1ca,_0xa74a8a,_0x28234f);})[_0x98b2('0x17')](function(_0x1e13b8){if(_0x1e13b8){logger[_0x98b2('0xa')]('The\x20Ticket\x20ID\x20is:',_0x1e13b8['id']);switch(_0x44633c[_0x98b2('0x3c')]){case _0x98b2('0x53'):logger[_0x98b2('0xa')](_0x98b2('0x54'),_0x98b2('0x55'));return request({'uri':util[_0x98b2('0xc')](_0x98b2('0x56'),_0x44633c[_0x98b2('0xd')],_0x3dd679['id'],_0x1e13b8['id']),'method':_0x98b2('0xe')});case _0x98b2('0x57'):logger[_0x98b2('0xa')](_0x98b2('0x54'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x98b2('0xc')](_0x98b2('0x58'),_0x53f148['name']),'trigger:browser:url',{'uri':util[_0x98b2('0xc')]('%s/agent/tickets/%s',_0x44633c[_0x98b2('0xd')],_0x1e13b8['id'])});break;default:logger[_0x98b2('0x59')](_0x98b2('0x54'),_0x98b2('0x5a'));}}})[_0x98b2('0x5b')](function(_0x2b2db5){logger['error'](_0x98b2('0x5c'),util['inspect'](_0x2b2db5,{'showHidden':!![],'depth':null}));});};exports['outbound']=function(_0xf9da91,_0x27da73,_0x5217e0,_0x12a72e,_0x1253e2,_0x47f99a,_0xcc5547){var _0x466240,_0x14327e;_0x47f99a[_0x98b2('0xd')]=intUtil['stripTrailingSlash'](_0x47f99a['remoteUri']);_0x47f99a[_0x98b2('0x47')]=intUtil[_0x98b2('0x48')](_0x47f99a[_0x98b2('0x47')]);if(_0xcc5547&&_0xcc5547[_0x98b2('0x5d')]&&_0xcc5547[_0x98b2('0x5d')]!=='none'){logger['info'](_0x98b2('0x5e'),'Recording\x20is\x20enabled!');_0x27da73[_0x98b2('0x4a')]=util[_0x98b2('0xc')](_0x98b2('0x4b'),_0x47f99a[_0x98b2('0x47')],_0x27da73[_0x98b2('0x4c')],md5(_0x27da73[_0x98b2('0x4c')]));}headers['Authorization']=getAuth(_0x47f99a);return getUser(_0x47f99a,_0x12a72e[_0x98b2('0x4e')])[_0x98b2('0x17')](function(_0x2984ba){_0x466240=_0x2984ba;logger[_0x98b2('0xa')](_0x98b2('0x4f'),_0x466240['id']);return getEndUser(_0x47f99a,_0x27da73[_0x98b2('0x5f')],_0x27da73['destcalleridnum']);})['then'](function(_0x250df6){_0x14327e=_0x250df6;logger[_0x98b2('0xa')](_0x98b2('0x52'),_0x14327e['id']);return getTicket(_0x47f99a,_0x466240,_0x14327e,_0x5217e0,_0x27da73);})[_0x98b2('0x17')](function(_0x2ec36c){if(_0x2ec36c){logger[_0x98b2('0xa')](_0x98b2('0x60'),_0x2ec36c['id']);switch(_0x47f99a[_0x98b2('0x3c')]){case'integrationTab':logger[_0x98b2('0xa')](_0x98b2('0x5e'),_0x98b2('0x55'));return request({'uri':util['format'](_0x98b2('0x56'),_0x47f99a[_0x98b2('0xd')],_0x466240['id'],_0x2ec36c['id']),'method':_0x98b2('0xe')});case'newTab':logger[_0x98b2('0xa')](_0x98b2('0x5e'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x98b2('0xc')]('user:%s',_0x12a72e['name']),'trigger:browser:url',{'uri':util['format'](_0x98b2('0x61'),_0x47f99a[_0x98b2('0xd')],_0x2ec36c['id'])});break;default:logger[_0x98b2('0x59')]('[OUTBOUND]',_0x98b2('0x5a'));}}})[_0x98b2('0x5b')](function(_0xf84c83){logger[_0x98b2('0x59')](_0x98b2('0x62'),util[_0x98b2('0x63')](_0xf84c83,{'showHidden':!![],'depth':null}));});};exports[_0x98b2('0x64')]=function(_0x5181ee,_0x46b3fb,_0x5d60d9,_0x19c45e,_0x3877ae,_0x2fea4f){var _0x30db52,_0x122e76;_0x2fea4f[_0x98b2('0xd')]=intUtil[_0x98b2('0x48')](_0x2fea4f['remoteUri']);_0x2fea4f['serverUrl']=intUtil[_0x98b2('0x48')](_0x2fea4f[_0x98b2('0x47')]);if(_0x3877ae&&_0x3877ae[_0x98b2('0x49')]){logger[_0x98b2('0xa')]('['+_0x46b3fb['lastevent'][_0x98b2('0x65')]()+']','Recording\x20is\x20enabled!');_0x46b3fb[_0x98b2('0x4a')]=util[_0x98b2('0xc')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x2fea4f[_0x98b2('0x47')],_0x46b3fb[_0x98b2('0x4c')],md5(_0x46b3fb[_0x98b2('0x4c')]));}else{_0x46b3fb[_0x98b2('0x4a')]='';}headers[_0x98b2('0x4d')]=getAuth(_0x2fea4f);return getUser(_0x2fea4f)[_0x98b2('0x17')](function(_0x4102a4){_0x30db52=_0x4102a4;logger[_0x98b2('0xa')](_0x98b2('0x4f'),_0x30db52['id']);return getEndUser(_0x2fea4f,_0x46b3fb['calleridname'],_0x46b3fb[_0x98b2('0x51')]);})[_0x98b2('0x17')](function(_0x1a9efa){_0x122e76=_0x1a9efa;logger[_0x98b2('0xa')](_0x98b2('0x52'),_0x122e76['id']);return getTicket(_0x2fea4f,_0x30db52,_0x122e76,_0x5d60d9,_0x46b3fb);})[_0x98b2('0x17')](function(_0x381800){if(_0x381800){logger['info'](_0x98b2('0x60'),_0x381800['id']);}})[_0x98b2('0x5b')](function(_0x31ea44){logger[_0x98b2('0x59')]('['+_0x46b3fb[_0x98b2('0x66')]['toUpperCase']()+']'+_0x98b2('0x67'),util['inspect'](_0x31ea44,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x1b58=['picklist','type','nameField','customField','toLowerCase','idField','push','content','variableName','custom_fields','customVariable','Variable','name','queue','stripTrailingSlash','serverUrl','monitor_format','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridname','The\x20Enduser\x20ID\x20is:','integrationTab','[QUEUE]','Displaying\x20ticket\x20to\x20agent...','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','/api/v2','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','inspect','outbound','recordingFormat','Recording\x20is\x20enabled!','destcalleridname','destcalleridnum','The\x20Ticket\x20ID\x20is:','[OUTBOUND]','%s/channels/voice/agents/%d/tickets/%d/display.json','%s/agent/tickets/%s','replace','toUpperCase','calleridnum','lastevent','\x20Error\x20running\x20Zendesk\x20integration','request-promise','md5','ioredis','../../../../config/environment','redis','defaults','localhost','socket.io-emitter','application/json','info','format','%s/tickets.json','remoteUri','POST','merge','Tags','getString','Subjects','Descriptions','Fields','then','Ticket\x20created!','ticket','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','count','Agent\x20found!','find','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','results','filter','end-user','length','first','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','Caller\x20-\x20%s','Enduser\x20created.','%s:%s','username','password','token','%s/token:%s','Basic\x20%s','toString','base64','debug','stringify','GET','map','forEach','includes','string'];(function(_0x3216ed,_0x1b78ae){var _0x1f7305=function(_0x5b4522){while(--_0x5b4522){_0x3216ed['push'](_0x3216ed['shift']());}};_0x1f7305(++_0x1b78ae);}(_0x1b58,0x9f));var _0x81b5=function(_0x5750fa,_0x57c0df){_0x5750fa=_0x5750fa-0x0;var _0x2aeb4e=_0x1b58[_0x5750fa];return _0x2aeb4e;};'use strict';var _=require('lodash');var rp=require(_0x81b5('0x0'));var md5=require(_0x81b5('0x1'));var util=require('util');var Redis=require(_0x81b5('0x2'));var intUtil=require('./util');var config=require(_0x81b5('0x3'));var logger=require('../../../../config/logger')('zendesk');config[_0x81b5('0x4')]=_[_0x81b5('0x5')](config[_0x81b5('0x4')],{'host':_0x81b5('0x6'),'port':0x18eb});var io=require(_0x81b5('0x7'))(new Redis(config[_0x81b5('0x4')]));function emit(_0x4edfc5,_0xfc6eb4,_0x4ce18a){io['to'](_0x4edfc5)['emit'](_0xfc6eb4,_0x4ce18a);}var headers={'Content-Type':'application/json','Accept':_0x81b5('0x8')};function getTicket(_0x5c8c9a,_0x10df74,_0x40bc65,_0x5769dd,_0x377d7c){logger[_0x81b5('0x9')]('Creating\x20new\x20ticket...');return request({'uri':util[_0x81b5('0xa')](_0x81b5('0xb'),_0x5c8c9a[_0x81b5('0xc')]),'method':_0x81b5('0xd'),'body':{'ticket':_[_0x81b5('0xe')]({'requester_id':_0x40bc65['id'],'submitter_id':_0x10df74?_0x10df74['id']:undefined,'assignee_id':_0x10df74?_0x10df74['id']:undefined,'tags':getTags(_0x5769dd[_0x81b5('0xf')],'name'),'subject':intUtil[_0x81b5('0x10')](_0x5769dd[_0x81b5('0x11')],_0x377d7c,'\x20'),'description':intUtil[_0x81b5('0x10')](_0x5769dd[_0x81b5('0x12')],_0x377d7c,'\x0a'),'comment':{'public':![],'body':intUtil[_0x81b5('0x10')](_0x5769dd[_0x81b5('0x12')],_0x377d7c,'\x0a')}},getCustomFields(_0x5769dd[_0x81b5('0x13')],_0x377d7c))}})[_0x81b5('0x14')](function(_0x5a6277){logger[_0x81b5('0x9')](_0x81b5('0x15'));return _0x5a6277[_0x81b5('0x16')];});}function getUser(_0x1385c7,_0x3de0c9){if(intUtil[_0x81b5('0x17')](_0x3de0c9)){logger[_0x81b5('0x9')](_0x81b5('0x18'),_0x3de0c9);return request({'uri':util[_0x81b5('0xa')](_0x81b5('0x19'),_0x1385c7[_0x81b5('0xc')]),'qs':{'query':util['format']('type:user\x20role:agent\x20email:%s',_0x3de0c9)}})[_0x81b5('0x14')](function(_0x5982df){if(_0x5982df[_0x81b5('0x1a')]){logger['info'](_0x81b5('0x1b'));return _[_0x81b5('0x1c')](_0x5982df['results'],{'email':_0x3de0c9,'role':_0x81b5('0x1d')});}else{logger[_0x81b5('0x9')](_0x81b5('0x1e'));return request({'uri':util[_0x81b5('0xa')](_0x81b5('0x1f'),_0x1385c7[_0x81b5('0xc')])})[_0x81b5('0x14')](function(_0x3e1867){logger[_0x81b5('0x9')](_0x81b5('0x20'));return _0x3e1867[_0x81b5('0x21')];});}});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x81b5('0xa')](_0x81b5('0x1f'),_0x1385c7[_0x81b5('0xc')])})[_0x81b5('0x14')](function(_0x2c4c7e){logger[_0x81b5('0x9')](_0x81b5('0x20'));return _0x2c4c7e[_0x81b5('0x21')];});}}function getEndUser(_0x5e2542,_0x37b63a,_0x504fa8){logger['info'](_0x81b5('0x22'),_0x504fa8);return request({'uri':util[_0x81b5('0xa')]('%s/search.json',_0x5e2542[_0x81b5('0xc')]),'qs':{'query':util[_0x81b5('0xa')]('type:user\x20role:end-user\x20phone:%s',_0x504fa8)}})[_0x81b5('0x14')](function(_0x556516){var _0x3cf47;if(_0x556516[_0x81b5('0x23')]['length']){_0x556516[_0x81b5('0x23')]=_[_0x81b5('0x24')](_0x556516['results'],{'suspended':![],'role':_0x81b5('0x25')});if(_0x556516[_0x81b5('0x23')][_0x81b5('0x26')]){_0x3cf47=_[_0x81b5('0x27')](_0x556516[_0x81b5('0x23')]);}}if(_0x3cf47){logger[_0x81b5('0x9')]('Enduser\x20found!');return _0x3cf47;}else{logger[_0x81b5('0x9')](_0x81b5('0x28'));return request({'uri':util['format'](_0x81b5('0x29'),_0x5e2542[_0x81b5('0xc')]),'method':'POST','body':{'user':{'role':_0x81b5('0x25'),'name':util['format'](_0x81b5('0x2a'),_0x37b63a||_0x504fa8),'phone':_0x504fa8}}})[_0x81b5('0x14')](function(_0x2ab31d){logger[_0x81b5('0x9')](_0x81b5('0x2b'));return _0x2ab31d['user'];});}});}function getAuth(_0x1813f6){var _0x36bf90;if(_0x1813f6['authType']==='password'){_0x36bf90=util['format'](_0x81b5('0x2c'),_0x1813f6[_0x81b5('0x2d')],_0x1813f6[_0x81b5('0x2e')]);}else if(_0x1813f6['authType']===_0x81b5('0x2f')){_0x36bf90=util[_0x81b5('0xa')](_0x81b5('0x30'),_0x1813f6[_0x81b5('0x2d')],_0x1813f6[_0x81b5('0x2f')]);}return util['format'](_0x81b5('0x31'),new Buffer(_0x36bf90)[_0x81b5('0x32')](_0x81b5('0x33')));}function request(_0xf651f8){logger[_0x81b5('0x34')]('[HTTP]',JSON[_0x81b5('0x35')](_0xf651f8));return rp(_[_0x81b5('0x5')](_0xf651f8,{'method':_0x81b5('0x36'),'headers':headers,'json':!![]}));}function getTags(_0xca8f87,_0x28777a){var _0x4d83e4=[];if(_0xca8f87&&_0xca8f87[_0x81b5('0x26')]>0x0){_0x4d83e4=_[_0x81b5('0x37')](_0xca8f87,_0x28777a);}return _0x4d83e4;}function getCustomFields(_0x216cc9,_0x2db378){var _0xa7cbc2=[];var _0x24bb89={'custom_fields':[]};if(_0x216cc9[_0x81b5('0x26')]>0x0){_[_0x81b5('0x38')](_0x216cc9,function(_0x41f17d){if(_[_0x81b5('0x39')]([_0x81b5('0x3a'),_0x81b5('0x3b')],_0x41f17d[_0x81b5('0x3c')])&&_0x41f17d[_0x81b5('0x3d')]&&!_0x41f17d[_0x81b5('0x3e')]){_0x24bb89[_0x41f17d[_0x81b5('0x3d')][_0x81b5('0x3f')]()]=_0x41f17d['content'][_0x81b5('0x32')]();}else if(_[_0x81b5('0x39')](['string',_0x81b5('0x3b')],_0x41f17d['type'])&&_0x41f17d[_0x81b5('0x40')]&&_0x41f17d[_0x81b5('0x3e')]){_0x24bb89['custom_fields'][_0x81b5('0x41')]({'id':_0x41f17d['idField'],'value':_0x41f17d[_0x81b5('0x42')][_0x81b5('0x32')]()});}else if(_0x41f17d[_0x81b5('0x3c')]==='variable'&&_0x41f17d['variableName']&&_0x41f17d[_0x81b5('0x40')]&&_0x41f17d['customField']){_0x2db378[_0x41f17d[_0x81b5('0x43')]]&&_0x24bb89[_0x81b5('0x44')][_0x81b5('0x41')]({'id':_0x41f17d[_0x81b5('0x40')],'value':_0x2db378[_0x41f17d[_0x81b5('0x43')]][_0x81b5('0x32')]()});}else if(_0x41f17d[_0x81b5('0x3c')]===_0x81b5('0x45')&&_0x41f17d[_0x81b5('0x46')]&&_0x41f17d[_0x81b5('0x46')]['name']&&_0x41f17d['idField']&&_0x41f17d[_0x81b5('0x3e')]){_0x2db378[_0x41f17d[_0x81b5('0x46')][_0x81b5('0x47')][_0x81b5('0x3f')]()]&&_0x24bb89[_0x81b5('0x44')][_0x81b5('0x41')]({'id':_0x41f17d[_0x81b5('0x40')],'value':_0x2db378[_0x41f17d[_0x81b5('0x46')][_0x81b5('0x47')][_0x81b5('0x3f')]()][_0x81b5('0x32')]()});}});}return _0x24bb89;}exports[_0x81b5('0x48')]=function(_0x27dbd2,_0x2795c9,_0x3f4c34,_0x237525,_0x2ed138,_0x491ec0){var _0x4f46c2,_0x139de2;_0x491ec0['remoteUri']=intUtil[_0x81b5('0x49')](_0x491ec0['remoteUri']);_0x491ec0[_0x81b5('0x4a')]=intUtil[_0x81b5('0x49')](_0x491ec0[_0x81b5('0x4a')]);if(_0x2ed138&&_0x2ed138[_0x81b5('0x4b')]){logger[_0x81b5('0x9')]('[QUEUE]','Recording\x20is\x20enabled!');_0x2795c9[_0x81b5('0x4c')]=util[_0x81b5('0xa')](_0x81b5('0x4d'),_0x491ec0['serverUrl'],_0x2795c9[_0x81b5('0x4e')],md5(_0x2795c9[_0x81b5('0x4e')]));}else{_0x2795c9[_0x81b5('0x4c')]='';}headers[_0x81b5('0x4f')]=getAuth(_0x491ec0);return getUser(_0x491ec0,_0x237525[_0x81b5('0x50')])['then'](function(_0x2da034){_0x4f46c2=_0x2da034;logger[_0x81b5('0x9')](_0x81b5('0x51'),_0x4f46c2['id']);return getEndUser(_0x491ec0,_0x2795c9[_0x81b5('0x52')],_0x2795c9['calleridnum']);})['then'](function(_0x5b5331){_0x139de2=_0x5b5331;logger[_0x81b5('0x9')](_0x81b5('0x53'),_0x139de2['id']);return getTicket(_0x491ec0,_0x4f46c2,_0x139de2,_0x3f4c34,_0x2795c9);})[_0x81b5('0x14')](function(_0x321c1b){if(_0x321c1b){logger['info']('The\x20Ticket\x20ID\x20is:',_0x321c1b['id']);switch(_0x491ec0['type']){case _0x81b5('0x54'):logger[_0x81b5('0x9')](_0x81b5('0x55'),_0x81b5('0x56'));return request({'uri':util[_0x81b5('0xa')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x491ec0['remoteUri'],_0x4f46c2['id'],_0x321c1b['id']),'method':'POST'});case _0x81b5('0x57'):logger['info']('[QUEUE]',_0x81b5('0x58'));emit(util['format']('user:%s',_0x237525['name']),_0x81b5('0x59'),{'uri':util[_0x81b5('0xa')]('%s/agent/tickets/%s',_0x491ec0[_0x81b5('0xc')]['replace'](_0x81b5('0x5a'),''),_0x321c1b['id'])});break;default:logger[_0x81b5('0x5b')](_0x81b5('0x55'),_0x81b5('0x5c'));}}})[_0x81b5('0x5d')](function(_0x3d2c8f){logger['error']('[QUEUE]\x20Error\x20running\x20Zendesk\x20integration',util[_0x81b5('0x5e')](_0x3d2c8f,{'showHidden':!![],'depth':null}));});};exports[_0x81b5('0x5f')]=function(_0x53f175,_0x451df7,_0x5725ab,_0x46ca91,_0x330000,_0x3b09d4,_0x5ef622){var _0xada1cb,_0x517325;_0x3b09d4[_0x81b5('0xc')]=intUtil[_0x81b5('0x49')](_0x3b09d4[_0x81b5('0xc')]);_0x3b09d4[_0x81b5('0x4a')]=intUtil[_0x81b5('0x49')](_0x3b09d4['serverUrl']);if(_0x5ef622&&_0x5ef622['recordingFormat']&&_0x5ef622[_0x81b5('0x60')]!=='none'){logger[_0x81b5('0x9')]('[OUTBOUND]',_0x81b5('0x61'));_0x451df7[_0x81b5('0x4c')]=util[_0x81b5('0xa')](_0x81b5('0x4d'),_0x3b09d4['serverUrl'],_0x451df7['uniqueid'],md5(_0x451df7[_0x81b5('0x4e')]));}headers[_0x81b5('0x4f')]=getAuth(_0x3b09d4);return getUser(_0x3b09d4,_0x46ca91[_0x81b5('0x50')])[_0x81b5('0x14')](function(_0x5a9586){_0xada1cb=_0x5a9586;logger['info'](_0x81b5('0x51'),_0xada1cb['id']);return getEndUser(_0x3b09d4,_0x451df7[_0x81b5('0x62')],_0x451df7[_0x81b5('0x63')]);})[_0x81b5('0x14')](function(_0xbd87ae){_0x517325=_0xbd87ae;logger[_0x81b5('0x9')](_0x81b5('0x53'),_0x517325['id']);return getTicket(_0x3b09d4,_0xada1cb,_0x517325,_0x5725ab,_0x451df7);})['then'](function(_0x3c2285){if(_0x3c2285){logger[_0x81b5('0x9')](_0x81b5('0x64'),_0x3c2285['id']);switch(_0x3b09d4[_0x81b5('0x3c')]){case _0x81b5('0x54'):logger[_0x81b5('0x9')](_0x81b5('0x65'),_0x81b5('0x56'));return request({'uri':util['format'](_0x81b5('0x66'),_0x3b09d4[_0x81b5('0xc')],_0xada1cb['id'],_0x3c2285['id']),'method':_0x81b5('0xd')});case _0x81b5('0x57'):logger[_0x81b5('0x9')](_0x81b5('0x65'),_0x81b5('0x58'));emit(util['format']('user:%s',_0x46ca91[_0x81b5('0x47')]),_0x81b5('0x59'),{'uri':util[_0x81b5('0xa')](_0x81b5('0x67'),_0x3b09d4[_0x81b5('0xc')][_0x81b5('0x68')]('/api/v2',''),_0x3c2285['id'])});break;default:logger[_0x81b5('0x5b')](_0x81b5('0x65'),_0x81b5('0x5c'));}}})[_0x81b5('0x5d')](function(_0x3909c8){logger['error']('[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration',util[_0x81b5('0x5e')](_0x3909c8,{'showHidden':!![],'depth':null}));});};exports['unmanaged']=function(_0x57d61c,_0x5c364e,_0x1a9a9c,_0x53de0b,_0x5e0454,_0x34b51d){var _0xf0db4d,_0x1cb002;_0x34b51d[_0x81b5('0xc')]=intUtil[_0x81b5('0x49')](_0x34b51d['remoteUri']);_0x34b51d[_0x81b5('0x4a')]=intUtil['stripTrailingSlash'](_0x34b51d[_0x81b5('0x4a')]);if(_0x5e0454&&_0x5e0454[_0x81b5('0x4b')]){logger[_0x81b5('0x9')]('['+_0x5c364e['lastevent'][_0x81b5('0x69')]()+']',_0x81b5('0x61'));_0x5c364e['recordingURL']=util[_0x81b5('0xa')](_0x81b5('0x4d'),_0x34b51d[_0x81b5('0x4a')],_0x5c364e[_0x81b5('0x4e')],md5(_0x5c364e['uniqueid']));}else{_0x5c364e['recordingURL']='';}headers['Authorization']=getAuth(_0x34b51d);return getUser(_0x34b51d)[_0x81b5('0x14')](function(_0x3b662c){_0xf0db4d=_0x3b662c;logger[_0x81b5('0x9')](_0x81b5('0x51'),_0xf0db4d['id']);return getEndUser(_0x34b51d,_0x5c364e['calleridname'],_0x5c364e[_0x81b5('0x6a')]);})[_0x81b5('0x14')](function(_0x3e25d6){_0x1cb002=_0x3e25d6;logger[_0x81b5('0x9')]('The\x20Enduser\x20ID\x20is:',_0x1cb002['id']);return getTicket(_0x34b51d,_0xf0db4d,_0x1cb002,_0x1a9a9c,_0x5c364e);})['then'](function(_0x23a746){if(_0x23a746){logger[_0x81b5('0x9')]('The\x20Ticket\x20ID\x20is:',_0x23a746['id']);}})[_0x81b5('0x5d')](function(_0x106880){logger['error']('['+_0x5c364e[_0x81b5('0x6b')][_0x81b5('0x69')]()+']'+_0x81b5('0x6c'),util[_0x81b5('0x5e')](_0x106880,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
git://repos.xcallymotion.com / motion2.git / blobdiff