// * treaties. The SOFTWARE PRODUCT is licensed, not sold. *
// * *
// *************************************************************************
-var _0x4635=['base64','debug','[HTTP]','stringify','GET','type','customField','nameField','toLowerCase','content','string','idField','custom_fields','push','variable','variableName','Variable','queue','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent...','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','%s/agent/tickets/%s','error','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','recordingFormat','[OUTBOUND]','destcalleridname','destcalleridnum','The\x20Ticket\x20ID\x20is:','integrationTab','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','/api/v2','Zendesk\x20account\x20type\x20not\x20recognized','catch','unmanaged','monitor_format','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','util','./util','../../../../config/environment','../../../../config/logger','zendesk','redis','defaults','localhost','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','POST','name','Subjects','getString','Descriptions','Fields','then','Ticket\x20created!','ticket','validateEmail','%s/search.json','count','Agent\x20found!','find','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','remoteUri','user','%s/users/me.json','Admin\x20account\x20selected.','type:user\x20role:end-user\x20phone:%s','results','length','filter','end-user','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','Caller\x20-\x20%s','Enduser\x20created.','authType','%s:%s','username','password','token','Basic\x20%s','toString'];(function(_0x1f10b4,_0x41943c){var _0x305af2=function(_0x42b3dc){while(--_0x42b3dc){_0x1f10b4['push'](_0x1f10b4['shift']());}};_0x305af2(++_0x41943c);}(_0x4635,0x1ee));var _0x5463=function(_0x25dcd4,_0x32f345){_0x25dcd4=_0x25dcd4-0x0;var _0x116ce7=_0x4635[_0x25dcd4];return _0x116ce7;};'use strict';var _=require(_0x5463('0x0'));var rp=require(_0x5463('0x1'));var md5=require(_0x5463('0x2'));var util=require(_0x5463('0x3'));var Redis=require('ioredis');var intUtil=require(_0x5463('0x4'));var config=require(_0x5463('0x5'));var logger=require(_0x5463('0x6'))(_0x5463('0x7'));config[_0x5463('0x8')]=_[_0x5463('0x9')](config[_0x5463('0x8')],{'host':_0x5463('0xa'),'port':0x18eb});var io=require(_0x5463('0xb'))(new Redis(config[_0x5463('0x8')]));function emit(_0x2b5d31,_0x505371,_0xa47376){io['to'](_0x2b5d31)[_0x5463('0xc')](_0x505371,_0xa47376);}var headers={'Content-Type':'application/json','Accept':_0x5463('0xd')};function getTicket(_0x3b1550,_0x25b22c,_0x30270f,_0x5c1597,_0x310b15){logger[_0x5463('0xe')](_0x5463('0xf'));return request({'uri':util[_0x5463('0x10')](_0x5463('0x11'),_0x3b1550['remoteUri']),'method':_0x5463('0x12'),'body':{'ticket':_['merge']({'requester_id':_0x30270f['id'],'submitter_id':_0x25b22c?_0x25b22c['id']:undefined,'assignee_id':_0x25b22c?_0x25b22c['id']:undefined,'tags':getTags(_0x5c1597['Tags'],_0x5463('0x13')),'subject':intUtil['getString'](_0x5c1597[_0x5463('0x14')],_0x310b15,'\x20'),'description':intUtil[_0x5463('0x15')](_0x5c1597[_0x5463('0x16')],_0x310b15,'\x0a'),'comment':{'public':![],'body':intUtil[_0x5463('0x15')](_0x5c1597['Descriptions'],_0x310b15,'\x0a')}},getCustomFields(_0x5c1597[_0x5463('0x17')],_0x310b15))}})[_0x5463('0x18')](function(_0x21e0f5){logger['info'](_0x5463('0x19'));return _0x21e0f5[_0x5463('0x1a')];});}function getUser(_0x316528,_0xd59d8f){if(intUtil[_0x5463('0x1b')](_0xd59d8f)){logger[_0x5463('0xe')]('Getting\x20agent\x20with\x20email',_0xd59d8f);return request({'uri':util['format'](_0x5463('0x1c'),_0x316528['remoteUri']),'qs':{'query':util[_0x5463('0x10')]('type:user\x20role:agent\x20email:%s',_0xd59d8f)}})[_0x5463('0x18')](function(_0x6aadc6){if(_0x6aadc6[_0x5463('0x1d')]){logger['info'](_0x5463('0x1e'));return _[_0x5463('0x1f')](_0x6aadc6['results'],{'email':_0xd59d8f,'role':_0x5463('0x20')});}else{logger[_0x5463('0xe')](_0x5463('0x21'));return request({'uri':util['format']('%s/users/me.json',_0x316528[_0x5463('0x22')])})[_0x5463('0x18')](function(_0x1666a6){logger[_0x5463('0xe')]('Admin\x20account\x20selected.');return _0x1666a6[_0x5463('0x23')];});}});}else{logger['info'](_0x5463('0x21'));return request({'uri':util[_0x5463('0x10')](_0x5463('0x24'),_0x316528[_0x5463('0x22')])})[_0x5463('0x18')](function(_0x50ff73){logger[_0x5463('0xe')](_0x5463('0x25'));return _0x50ff73[_0x5463('0x23')];});}}function getEndUser(_0x3b77e7,_0x41b50f,_0x4d2238){logger[_0x5463('0xe')]('Searching\x20enduser\x20with\x20phone',_0x4d2238);return request({'uri':util[_0x5463('0x10')](_0x5463('0x1c'),_0x3b77e7['remoteUri']),'qs':{'query':util['format'](_0x5463('0x26'),_0x4d2238)}})[_0x5463('0x18')](function(_0x2befdf){var _0x2c218d;if(_0x2befdf[_0x5463('0x27')][_0x5463('0x28')]){_0x2befdf[_0x5463('0x27')]=_[_0x5463('0x29')](_0x2befdf[_0x5463('0x27')],{'suspended':![],'role':_0x5463('0x2a')});if(_0x2befdf['results'][_0x5463('0x28')]){_0x2c218d=_[_0x5463('0x2b')](_0x2befdf[_0x5463('0x27')]);}}if(_0x2c218d){logger[_0x5463('0xe')](_0x5463('0x2c'));return _0x2c218d;}else{logger[_0x5463('0xe')](_0x5463('0x2d'));return request({'uri':util[_0x5463('0x10')](_0x5463('0x2e'),_0x3b77e7[_0x5463('0x22')]),'method':_0x5463('0x12'),'body':{'user':{'role':'end-user','name':util['format'](_0x5463('0x2f'),_0x41b50f||_0x4d2238),'phone':_0x4d2238}}})['then'](function(_0x2b45b4){logger['info'](_0x5463('0x30'));return _0x2b45b4['user'];});}});}function getAuth(_0x5964dc){var _0x36b4bd;if(_0x5964dc[_0x5463('0x31')]==='password'){_0x36b4bd=util[_0x5463('0x10')](_0x5463('0x32'),_0x5964dc[_0x5463('0x33')],_0x5964dc[_0x5463('0x34')]);}else if(_0x5964dc[_0x5463('0x31')]===_0x5463('0x35')){_0x36b4bd=util[_0x5463('0x10')]('%s/token:%s',_0x5964dc[_0x5463('0x33')],_0x5964dc[_0x5463('0x35')]);}return util[_0x5463('0x10')](_0x5463('0x36'),new Buffer(_0x36b4bd)[_0x5463('0x37')](_0x5463('0x38')));}function request(_0x32c722){logger[_0x5463('0x39')](_0x5463('0x3a'),JSON[_0x5463('0x3b')](_0x32c722));return rp(_['defaults'](_0x32c722,{'method':_0x5463('0x3c'),'headers':headers,'json':!![]}));}function getTags(_0xa177fe,_0x94799f){var _0x463830=[];if(_0xa177fe&&_0xa177fe['length']>0x0){_0x463830=_['map'](_0xa177fe,_0x94799f);}return _0x463830;}function getCustomFields(_0x47b295,_0x2fb3a4){var _0x129959=[];var _0x56d083={'custom_fields':[]};if(_0x47b295['length']>0x0){_['forEach'](_0x47b295,function(_0x5a8598){if(_0x5a8598[_0x5463('0x3d')]==='string'&&_0x5a8598['nameField']&&!_0x5a8598[_0x5463('0x3e')]){_0x56d083[_0x5a8598[_0x5463('0x3f')][_0x5463('0x40')]()]=_0x5a8598[_0x5463('0x41')]['toString']();}else if(_0x5a8598[_0x5463('0x3d')]===_0x5463('0x42')&&_0x5a8598[_0x5463('0x43')]&&_0x5a8598[_0x5463('0x3e')]){_0x56d083[_0x5463('0x44')][_0x5463('0x45')]({'id':_0x5a8598[_0x5463('0x43')],'value':_0x5a8598[_0x5463('0x41')][_0x5463('0x37')]()});}else if(_0x5a8598[_0x5463('0x3d')]===_0x5463('0x46')&&_0x5a8598[_0x5463('0x47')]&&_0x5a8598[_0x5463('0x43')]&&_0x5a8598[_0x5463('0x3e')]){_0x2fb3a4[_0x5a8598[_0x5463('0x47')]]&&_0x56d083[_0x5463('0x44')][_0x5463('0x45')]({'id':_0x5a8598[_0x5463('0x43')],'value':_0x2fb3a4[_0x5a8598[_0x5463('0x47')]][_0x5463('0x37')]()});}else if(_0x5a8598['type']==='customVariable'&&_0x5a8598['Variable']&&_0x5a8598[_0x5463('0x48')][_0x5463('0x13')]&&_0x5a8598[_0x5463('0x43')]&&_0x5a8598['customField']){_0x2fb3a4[_0x5a8598[_0x5463('0x48')][_0x5463('0x13')]['toLowerCase']()]&&_0x56d083[_0x5463('0x44')][_0x5463('0x45')]({'id':_0x5a8598[_0x5463('0x43')],'value':_0x2fb3a4[_0x5a8598['Variable'][_0x5463('0x13')][_0x5463('0x40')]()]['toString']()});}});}return _0x56d083;}exports[_0x5463('0x49')]=function(_0x30b83e,_0x553cc5,_0x3635aa,_0x14578d,_0x1fc463,_0x8846ed){var _0x3044da,_0xb24750;_0x8846ed[_0x5463('0x22')]=intUtil[_0x5463('0x4a')](_0x8846ed[_0x5463('0x22')]);_0x8846ed[_0x5463('0x4b')]=intUtil[_0x5463('0x4a')](_0x8846ed[_0x5463('0x4b')]);if(_0x1fc463&&_0x1fc463['monitor_format']){logger[_0x5463('0xe')](_0x5463('0x4c'),_0x5463('0x4d'));_0x553cc5[_0x5463('0x4e')]=util[_0x5463('0x10')](_0x5463('0x4f'),_0x8846ed['serverUrl'],_0x553cc5[_0x5463('0x50')],md5(_0x553cc5[_0x5463('0x50')]));}else{_0x553cc5[_0x5463('0x4e')]='';}headers[_0x5463('0x51')]=getAuth(_0x8846ed);return getUser(_0x8846ed,_0x14578d[_0x5463('0x52')])[_0x5463('0x18')](function(_0x384253){_0x3044da=_0x384253;logger[_0x5463('0xe')](_0x5463('0x53'),_0x3044da['id']);return getEndUser(_0x8846ed,_0x553cc5['calleridname'],_0x553cc5[_0x5463('0x54')]);})[_0x5463('0x18')](function(_0x29ea72){_0xb24750=_0x29ea72;logger[_0x5463('0xe')](_0x5463('0x55'),_0xb24750['id']);return getTicket(_0x8846ed,_0x3044da,_0xb24750,_0x3635aa,_0x553cc5);})['then'](function(_0x36bd4f){if(_0x36bd4f){logger[_0x5463('0xe')]('The\x20Ticket\x20ID\x20is:',_0x36bd4f['id']);switch(_0x8846ed['type']){case'integrationTab':logger[_0x5463('0xe')](_0x5463('0x4c'),_0x5463('0x56'));return request({'uri':util[_0x5463('0x10')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x8846ed[_0x5463('0x22')],_0x3044da['id'],_0x36bd4f['id']),'method':_0x5463('0x12')});case'newTab':logger[_0x5463('0xe')](_0x5463('0x4c'),_0x5463('0x57'));emit(util['format'](_0x5463('0x58'),_0x14578d['name']),'trigger:browser:url',{'uri':util[_0x5463('0x10')](_0x5463('0x59'),_0x8846ed['remoteUri']['replace']('/api/v2',''),_0x36bd4f['id'])});break;default:logger[_0x5463('0x5a')]('[QUEUE]','Zendesk\x20account\x20type\x20not\x20recognized');}}})['catch'](function(_0x11750e){logger[_0x5463('0x5a')](_0x5463('0x5b'),util[_0x5463('0x5c')](_0x11750e,{'showHidden':!![],'depth':null}));});};exports[_0x5463('0x5d')]=function(_0x25e9c0,_0x16d75a,_0x17ef16,_0x1691db,_0x3127d0,_0x140ec3,_0xb99f1a){var _0x34cfee,_0x4d2a51;_0x140ec3[_0x5463('0x22')]=intUtil['stripTrailingSlash'](_0x140ec3[_0x5463('0x22')]);_0x140ec3[_0x5463('0x4b')]=intUtil[_0x5463('0x4a')](_0x140ec3['serverUrl']);if(_0xb99f1a&&_0xb99f1a[_0x5463('0x5e')]&&_0xb99f1a[_0x5463('0x5e')]!=='none'){logger[_0x5463('0xe')](_0x5463('0x5f'),'Recording\x20is\x20enabled!');_0x16d75a[_0x5463('0x4e')]=util[_0x5463('0x10')](_0x5463('0x4f'),_0x140ec3[_0x5463('0x4b')],_0x16d75a[_0x5463('0x50')],md5(_0x16d75a['uniqueid']));}headers[_0x5463('0x51')]=getAuth(_0x140ec3);return getUser(_0x140ec3,_0x1691db['email'])[_0x5463('0x18')](function(_0x1263e8){_0x34cfee=_0x1263e8;logger[_0x5463('0xe')](_0x5463('0x53'),_0x34cfee['id']);return getEndUser(_0x140ec3,_0x16d75a[_0x5463('0x60')],_0x16d75a[_0x5463('0x61')]);})[_0x5463('0x18')](function(_0x3d63d9){_0x4d2a51=_0x3d63d9;logger[_0x5463('0xe')](_0x5463('0x55'),_0x4d2a51['id']);return getTicket(_0x140ec3,_0x34cfee,_0x4d2a51,_0x17ef16,_0x16d75a);})[_0x5463('0x18')](function(_0x1c8118){if(_0x1c8118){logger[_0x5463('0xe')](_0x5463('0x62'),_0x1c8118['id']);switch(_0x140ec3[_0x5463('0x3d')]){case _0x5463('0x63'):logger['info'](_0x5463('0x5f'),_0x5463('0x56'));return request({'uri':util[_0x5463('0x10')](_0x5463('0x64'),_0x140ec3[_0x5463('0x22')],_0x34cfee['id'],_0x1c8118['id']),'method':_0x5463('0x12')});case _0x5463('0x65'):logger[_0x5463('0xe')]('[OUTBOUND]',_0x5463('0x57'));emit(util['format'](_0x5463('0x58'),_0x1691db[_0x5463('0x13')]),'trigger:browser:url',{'uri':util[_0x5463('0x10')](_0x5463('0x59'),_0x140ec3[_0x5463('0x22')]['replace'](_0x5463('0x66'),''),_0x1c8118['id'])});break;default:logger['error'](_0x5463('0x5f'),_0x5463('0x67'));}}})[_0x5463('0x68')](function(_0x57776b){logger[_0x5463('0x5a')]('[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration',util[_0x5463('0x5c')](_0x57776b,{'showHidden':!![],'depth':null}));});};exports[_0x5463('0x69')]=function(_0xebce1b,_0x3fe8b3,_0x247f9c,_0x1eae13,_0x4f0ce7,_0x2f7227){var _0x122e5d,_0x1bf927;_0x2f7227[_0x5463('0x22')]=intUtil[_0x5463('0x4a')](_0x2f7227['remoteUri']);_0x2f7227[_0x5463('0x4b')]=intUtil[_0x5463('0x4a')](_0x2f7227[_0x5463('0x4b')]);if(_0x4f0ce7&&_0x4f0ce7[_0x5463('0x6a')]){logger['info']('['+_0x3fe8b3[_0x5463('0x6b')][_0x5463('0x6c')]()+']',_0x5463('0x4d'));_0x3fe8b3[_0x5463('0x4e')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x2f7227[_0x5463('0x4b')],_0x3fe8b3['uniqueid'],md5(_0x3fe8b3[_0x5463('0x50')]));}else{_0x3fe8b3['recordingURL']='';}headers['Authorization']=getAuth(_0x2f7227);return getUser(_0x2f7227)['then'](function(_0x1ebe6a){_0x122e5d=_0x1ebe6a;logger['info'](_0x5463('0x53'),_0x122e5d['id']);return getEndUser(_0x2f7227,_0x3fe8b3['calleridname'],_0x3fe8b3['calleridnum']);})[_0x5463('0x18')](function(_0x4095e7){_0x1bf927=_0x4095e7;logger[_0x5463('0xe')]('The\x20Enduser\x20ID\x20is:',_0x1bf927['id']);return getTicket(_0x2f7227,_0x122e5d,_0x1bf927,_0x247f9c,_0x3fe8b3);})[_0x5463('0x18')](function(_0x25b9d8){if(_0x25b9d8){logger['info'](_0x5463('0x62'),_0x25b9d8['id']);}})['catch'](function(_0x5e08c7){logger['error']('['+_0x3fe8b3[_0x5463('0x6b')][_0x5463('0x6c')]()+']'+_0x5463('0x6d'),util['inspect'](_0x5e08c7,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0xd245=['./util','../../../../config/environment','../../../../config/logger','zendesk','redis','localhost','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','remoteUri','POST','merge','Tags','name','getString','Subjects','Descriptions','Fields','Ticket\x20created!','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','then','count','Agent\x20found!','find','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','type:user\x20role:end-user\x20phone:%s','length','filter','end-user','first','Enduser\x20found!','Caller\x20-\x20%s','Enduser\x20created.','authType','password','%s:%s','username','token','%s/token:%s','toString','[HTTP]','stringify','GET','map','forEach','string','nameField','customField','content','type','idField','variable','variableName','custom_fields','push','customVariable','Variable','toLowerCase','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','replace','/api/v2','error','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','recordingFormat','none','[OUTBOUND]','destcalleridname','The\x20Ticket\x20ID\x20is:','%s/channels/voice/agents/%d/tickets/%d/display.json','%s/agent/tickets/%s','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','request-promise','md5','ioredis'];(function(_0x9089a8,_0x104a53){var _0x2d9574=function(_0x4a44c0){while(--_0x4a44c0){_0x9089a8['push'](_0x9089a8['shift']());}};_0x2d9574(++_0x104a53);}(_0xd245,0x14d));var _0x5d24=function(_0x53ad58,_0x3fb489){_0x53ad58=_0x53ad58-0x0;var _0x554b03=_0xd245[_0x53ad58];return _0x554b03;};'use strict';var _=require('lodash');var rp=require(_0x5d24('0x0'));var md5=require(_0x5d24('0x1'));var util=require('util');var Redis=require(_0x5d24('0x2'));var intUtil=require(_0x5d24('0x3'));var config=require(_0x5d24('0x4'));var logger=require(_0x5d24('0x5'))(_0x5d24('0x6'));config[_0x5d24('0x7')]=_['defaults'](config[_0x5d24('0x7')],{'host':_0x5d24('0x8'),'port':0x18eb});var io=require(_0x5d24('0x9'))(new Redis(config[_0x5d24('0x7')]));function emit(_0x184701,_0x22da23,_0x780d55){io['to'](_0x184701)[_0x5d24('0xa')](_0x22da23,_0x780d55);}var headers={'Content-Type':'application/json','Accept':_0x5d24('0xb')};function getTicket(_0x582beb,_0x613959,_0xdf32b7,_0x228bd5,_0x5aaf3f){logger[_0x5d24('0xc')](_0x5d24('0xd'));return request({'uri':util[_0x5d24('0xe')](_0x5d24('0xf'),_0x582beb[_0x5d24('0x10')]),'method':_0x5d24('0x11'),'body':{'ticket':_[_0x5d24('0x12')]({'requester_id':_0xdf32b7['id'],'submitter_id':_0x613959?_0x613959['id']:undefined,'assignee_id':_0x613959?_0x613959['id']:undefined,'tags':getTags(_0x228bd5[_0x5d24('0x13')],_0x5d24('0x14')),'subject':intUtil[_0x5d24('0x15')](_0x228bd5[_0x5d24('0x16')],_0x5aaf3f,'\x20'),'description':intUtil['getString'](_0x228bd5[_0x5d24('0x17')],_0x5aaf3f,'\x0a'),'comment':{'public':![],'body':intUtil[_0x5d24('0x15')](_0x228bd5[_0x5d24('0x17')],_0x5aaf3f,'\x0a')}},getCustomFields(_0x228bd5[_0x5d24('0x18')],_0x5aaf3f))}})['then'](function(_0x32c9d7){logger[_0x5d24('0xc')](_0x5d24('0x19'));return _0x32c9d7['ticket'];});}function getUser(_0x276073,_0x341f2a){if(intUtil[_0x5d24('0x1a')](_0x341f2a)){logger[_0x5d24('0xc')](_0x5d24('0x1b'),_0x341f2a);return request({'uri':util['format'](_0x5d24('0x1c'),_0x276073[_0x5d24('0x10')]),'qs':{'query':util[_0x5d24('0xe')]('type:user\x20role:agent\x20email:%s',_0x341f2a)}})[_0x5d24('0x1d')](function(_0x1f2f2f){if(_0x1f2f2f[_0x5d24('0x1e')]){logger[_0x5d24('0xc')](_0x5d24('0x1f'));return _[_0x5d24('0x20')](_0x1f2f2f[_0x5d24('0x21')],{'email':_0x341f2a,'role':_0x5d24('0x22')});}else{logger[_0x5d24('0xc')](_0x5d24('0x23'));return request({'uri':util[_0x5d24('0xe')](_0x5d24('0x24'),_0x276073[_0x5d24('0x10')])})[_0x5d24('0x1d')](function(_0x19b573){logger['info'](_0x5d24('0x25'));return _0x19b573[_0x5d24('0x26')];});}});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x5d24('0xe')](_0x5d24('0x24'),_0x276073[_0x5d24('0x10')])})['then'](function(_0x54f84b){logger[_0x5d24('0xc')](_0x5d24('0x25'));return _0x54f84b[_0x5d24('0x26')];});}}function getEndUser(_0x26bceb,_0x582b36,_0xe74330){logger[_0x5d24('0xc')]('Searching\x20enduser\x20with\x20phone',_0xe74330);return request({'uri':util['format'](_0x5d24('0x1c'),_0x26bceb[_0x5d24('0x10')]),'qs':{'query':util['format'](_0x5d24('0x27'),_0xe74330)}})[_0x5d24('0x1d')](function(_0x4de65a){var _0x491753;if(_0x4de65a['results'][_0x5d24('0x28')]){_0x4de65a['results']=_[_0x5d24('0x29')](_0x4de65a[_0x5d24('0x21')],{'suspended':![],'role':_0x5d24('0x2a')});if(_0x4de65a[_0x5d24('0x21')][_0x5d24('0x28')]){_0x491753=_[_0x5d24('0x2b')](_0x4de65a[_0x5d24('0x21')]);}}if(_0x491753){logger['info'](_0x5d24('0x2c'));return _0x491753;}else{logger[_0x5d24('0xc')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util['format']('%s/users.json',_0x26bceb[_0x5d24('0x10')]),'method':'POST','body':{'user':{'role':_0x5d24('0x2a'),'name':util[_0x5d24('0xe')](_0x5d24('0x2d'),_0x582b36||_0xe74330),'phone':_0xe74330}}})['then'](function(_0x91e10f){logger['info'](_0x5d24('0x2e'));return _0x91e10f[_0x5d24('0x26')];});}});}function getAuth(_0x400df8){var _0x35a445;if(_0x400df8[_0x5d24('0x2f')]===_0x5d24('0x30')){_0x35a445=util[_0x5d24('0xe')](_0x5d24('0x31'),_0x400df8[_0x5d24('0x32')],_0x400df8[_0x5d24('0x30')]);}else if(_0x400df8[_0x5d24('0x2f')]===_0x5d24('0x33')){_0x35a445=util[_0x5d24('0xe')](_0x5d24('0x34'),_0x400df8[_0x5d24('0x32')],_0x400df8[_0x5d24('0x33')]);}return util[_0x5d24('0xe')]('Basic\x20%s',new Buffer(_0x35a445)[_0x5d24('0x35')]('base64'));}function request(_0x358345){logger['debug'](_0x5d24('0x36'),JSON[_0x5d24('0x37')](_0x358345));return rp(_['defaults'](_0x358345,{'method':_0x5d24('0x38'),'headers':headers,'json':!![]}));}function getTags(_0x39a996,_0x10f4a0){var _0x176cbb=[];if(_0x39a996&&_0x39a996['length']>0x0){_0x176cbb=_[_0x5d24('0x39')](_0x39a996,_0x10f4a0);}return _0x176cbb;}function getCustomFields(_0x4dfb8e,_0x1a5864){var _0x566132=[];var _0x2915cf={'custom_fields':[]};if(_0x4dfb8e[_0x5d24('0x28')]>0x0){_[_0x5d24('0x3a')](_0x4dfb8e,function(_0x3693f1){if(_0x3693f1['type']===_0x5d24('0x3b')&&_0x3693f1[_0x5d24('0x3c')]&&!_0x3693f1[_0x5d24('0x3d')]){_0x2915cf[_0x3693f1[_0x5d24('0x3c')]['toLowerCase']()]=_0x3693f1[_0x5d24('0x3e')][_0x5d24('0x35')]();}else if(_0x3693f1[_0x5d24('0x3f')]===_0x5d24('0x3b')&&_0x3693f1[_0x5d24('0x40')]&&_0x3693f1[_0x5d24('0x3d')]){_0x2915cf['custom_fields']['push']({'id':_0x3693f1[_0x5d24('0x40')],'value':_0x3693f1[_0x5d24('0x3e')][_0x5d24('0x35')]()});}else if(_0x3693f1[_0x5d24('0x3f')]===_0x5d24('0x41')&&_0x3693f1[_0x5d24('0x42')]&&_0x3693f1[_0x5d24('0x40')]&&_0x3693f1['customField']){_0x1a5864[_0x3693f1[_0x5d24('0x42')]]&&_0x2915cf[_0x5d24('0x43')][_0x5d24('0x44')]({'id':_0x3693f1[_0x5d24('0x40')],'value':_0x1a5864[_0x3693f1[_0x5d24('0x42')]][_0x5d24('0x35')]()});}else if(_0x3693f1['type']===_0x5d24('0x45')&&_0x3693f1[_0x5d24('0x46')]&&_0x3693f1[_0x5d24('0x46')][_0x5d24('0x14')]&&_0x3693f1['idField']&&_0x3693f1[_0x5d24('0x3d')]){_0x1a5864[_0x3693f1['Variable']['name'][_0x5d24('0x47')]()]&&_0x2915cf[_0x5d24('0x43')][_0x5d24('0x44')]({'id':_0x3693f1['idField'],'value':_0x1a5864[_0x3693f1[_0x5d24('0x46')]['name'][_0x5d24('0x47')]()][_0x5d24('0x35')]()});}});}return _0x2915cf;}exports[_0x5d24('0x48')]=function(_0x4fd259,_0xd683fd,_0xc38a6e,_0x3be121,_0xbe9563,_0x34522f){var _0x407a69,_0x27def5;_0x34522f['remoteUri']=intUtil[_0x5d24('0x49')](_0x34522f['remoteUri']);_0x34522f[_0x5d24('0x4a')]=intUtil['stripTrailingSlash'](_0x34522f[_0x5d24('0x4a')]);if(_0xbe9563&&_0xbe9563[_0x5d24('0x4b')]){logger[_0x5d24('0xc')](_0x5d24('0x4c'),_0x5d24('0x4d'));_0xd683fd[_0x5d24('0x4e')]=util[_0x5d24('0xe')](_0x5d24('0x4f'),_0x34522f[_0x5d24('0x4a')],_0xd683fd[_0x5d24('0x50')],md5(_0xd683fd[_0x5d24('0x50')]));}else{_0xd683fd[_0x5d24('0x4e')]='';}headers[_0x5d24('0x51')]=getAuth(_0x34522f);return getUser(_0x34522f,_0x3be121[_0x5d24('0x52')])[_0x5d24('0x1d')](function(_0x2a6ecc){_0x407a69=_0x2a6ecc;logger[_0x5d24('0xc')](_0x5d24('0x53'),_0x407a69['id']);return getEndUser(_0x34522f,_0xd683fd[_0x5d24('0x54')],_0xd683fd[_0x5d24('0x55')]);})[_0x5d24('0x1d')](function(_0x2d5893){_0x27def5=_0x2d5893;logger['info'](_0x5d24('0x56'),_0x27def5['id']);return getTicket(_0x34522f,_0x407a69,_0x27def5,_0xc38a6e,_0xd683fd);})[_0x5d24('0x1d')](function(_0x416f4d){if(_0x416f4d){logger[_0x5d24('0xc')]('The\x20Ticket\x20ID\x20is:',_0x416f4d['id']);switch(_0x34522f[_0x5d24('0x3f')]){case _0x5d24('0x57'):logger[_0x5d24('0xc')](_0x5d24('0x4c'),_0x5d24('0x58'));return request({'uri':util[_0x5d24('0xe')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x34522f[_0x5d24('0x10')],_0x407a69['id'],_0x416f4d['id']),'method':'POST'});case _0x5d24('0x59'):logger['info']('[QUEUE]',_0x5d24('0x5a'));emit(util[_0x5d24('0xe')](_0x5d24('0x5b'),_0x3be121[_0x5d24('0x14')]),_0x5d24('0x5c'),{'uri':util[_0x5d24('0xe')]('%s/agent/tickets/%s',_0x34522f[_0x5d24('0x10')][_0x5d24('0x5d')](_0x5d24('0x5e'),''),_0x416f4d['id'])});break;default:logger[_0x5d24('0x5f')](_0x5d24('0x4c'),'Zendesk\x20account\x20type\x20not\x20recognized');}}})[_0x5d24('0x60')](function(_0x291ca5){logger['error'](_0x5d24('0x61'),util[_0x5d24('0x62')](_0x291ca5,{'showHidden':!![],'depth':null}));});};exports[_0x5d24('0x63')]=function(_0x51e317,_0x2ffa00,_0x85341d,_0x2960c2,_0x3b8ab4,_0x55e393,_0x52b13e){var _0xed52c5,_0xeeecf4;_0x55e393[_0x5d24('0x10')]=intUtil[_0x5d24('0x49')](_0x55e393[_0x5d24('0x10')]);_0x55e393[_0x5d24('0x4a')]=intUtil[_0x5d24('0x49')](_0x55e393['serverUrl']);if(_0x52b13e&&_0x52b13e[_0x5d24('0x64')]&&_0x52b13e[_0x5d24('0x64')]!==_0x5d24('0x65')){logger['info'](_0x5d24('0x66'),_0x5d24('0x4d'));_0x2ffa00[_0x5d24('0x4e')]=util[_0x5d24('0xe')](_0x5d24('0x4f'),_0x55e393[_0x5d24('0x4a')],_0x2ffa00[_0x5d24('0x50')],md5(_0x2ffa00[_0x5d24('0x50')]));}headers[_0x5d24('0x51')]=getAuth(_0x55e393);return getUser(_0x55e393,_0x2960c2[_0x5d24('0x52')])[_0x5d24('0x1d')](function(_0x2e529b){_0xed52c5=_0x2e529b;logger[_0x5d24('0xc')](_0x5d24('0x53'),_0xed52c5['id']);return getEndUser(_0x55e393,_0x2ffa00[_0x5d24('0x67')],_0x2ffa00['destcalleridnum']);})[_0x5d24('0x1d')](function(_0x3ce2b7){_0xeeecf4=_0x3ce2b7;logger[_0x5d24('0xc')](_0x5d24('0x56'),_0xeeecf4['id']);return getTicket(_0x55e393,_0xed52c5,_0xeeecf4,_0x85341d,_0x2ffa00);})[_0x5d24('0x1d')](function(_0xb0f9c6){if(_0xb0f9c6){logger['info'](_0x5d24('0x68'),_0xb0f9c6['id']);switch(_0x55e393[_0x5d24('0x3f')]){case _0x5d24('0x57'):logger[_0x5d24('0xc')](_0x5d24('0x66'),_0x5d24('0x58'));return request({'uri':util[_0x5d24('0xe')](_0x5d24('0x69'),_0x55e393[_0x5d24('0x10')],_0xed52c5['id'],_0xb0f9c6['id']),'method':_0x5d24('0x11')});case _0x5d24('0x59'):logger[_0x5d24('0xc')](_0x5d24('0x66'),_0x5d24('0x5a'));emit(util[_0x5d24('0xe')](_0x5d24('0x5b'),_0x2960c2[_0x5d24('0x14')]),_0x5d24('0x5c'),{'uri':util[_0x5d24('0xe')](_0x5d24('0x6a'),_0x55e393['remoteUri']['replace']('/api/v2',''),_0xb0f9c6['id'])});break;default:logger['error'](_0x5d24('0x66'),'Zendesk\x20account\x20type\x20not\x20recognized');}}})['catch'](function(_0x40f306){logger[_0x5d24('0x5f')](_0x5d24('0x6b'),util['inspect'](_0x40f306,{'showHidden':!![],'depth':null}));});};exports[_0x5d24('0x6c')]=function(_0x5747b3,_0x7de1dc,_0xb96531,_0x37b028,_0x121a49,_0x351810){var _0x37b0da,_0x4a861f;_0x351810[_0x5d24('0x10')]=intUtil[_0x5d24('0x49')](_0x351810[_0x5d24('0x10')]);_0x351810[_0x5d24('0x4a')]=intUtil['stripTrailingSlash'](_0x351810[_0x5d24('0x4a')]);if(_0x121a49&&_0x121a49[_0x5d24('0x4b')]){logger[_0x5d24('0xc')]('['+_0x7de1dc[_0x5d24('0x6d')][_0x5d24('0x6e')]()+']','Recording\x20is\x20enabled!');_0x7de1dc[_0x5d24('0x4e')]=util[_0x5d24('0xe')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x351810[_0x5d24('0x4a')],_0x7de1dc[_0x5d24('0x50')],md5(_0x7de1dc[_0x5d24('0x50')]));}else{_0x7de1dc[_0x5d24('0x4e')]='';}headers[_0x5d24('0x51')]=getAuth(_0x351810);return getUser(_0x351810)['then'](function(_0x34b2b8){_0x37b0da=_0x34b2b8;logger[_0x5d24('0xc')](_0x5d24('0x53'),_0x37b0da['id']);return getEndUser(_0x351810,_0x7de1dc['calleridname'],_0x7de1dc[_0x5d24('0x55')]);})[_0x5d24('0x1d')](function(_0x1ab047){_0x4a861f=_0x1ab047;logger['info']('The\x20Enduser\x20ID\x20is:',_0x4a861f['id']);return getTicket(_0x351810,_0x37b0da,_0x4a861f,_0xb96531,_0x7de1dc);})[_0x5d24('0x1d')](function(_0x59771e){if(_0x59771e){logger[_0x5d24('0xc')](_0x5d24('0x68'),_0x59771e['id']);}})[_0x5d24('0x60')](function(_0x27e391){logger['error']('['+_0x7de1dc['lastevent'][_0x5d24('0x6e')]()+']'+_0x5d24('0x6f'),util[_0x5d24('0x62')](_0x27e391,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
git://repos.xcallymotion.com / motion2.git / blobdiff