Built motion from commit a679711e.|2.6.15
[motion2.git] / server / services / ami / trigger / integration / zendesk.js
index 1eebea6..6d358ec 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0xe22e=['uniqueid','destcalleridname','destcalleridnum','%s/agent/tickets/%s','replace','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','monitor_format','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','md5','util','ioredis','./util','redis','defaults','localhost','emit','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','remoteUri','merge','name','getString','Descriptions','Fields','then','ticket','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','type:user\x20role:agent\x20email:%s','count','find','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','length','filter','end-user','first','Enduser\x20found!','%s/users.json','POST','Enduser\x20created.','user','authType','password','%s:%s','username','%s/token:%s','token','toString','debug','[HTTP]','stringify','GET','map','forEach','picklist','type','nameField','toLowerCase','content','includes','string','idField','custom_fields','push','variable','variableName','customField','customVariable','Variable','queue','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','Authorization','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','/api/v2','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','recordingFormat','none','[OUTBOUND]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s'];(function(_0x30bd4d,_0x50eb60){var _0x306915=function(_0x5ae782){while(--_0x5ae782){_0x30bd4d['push'](_0x30bd4d['shift']());}};_0x306915(++_0x50eb60);}(_0xe22e,0x15e));var _0xee22=function(_0x2382b7,_0x271ef2){_0x2382b7=_0x2382b7-0x0;var _0x4ea157=_0xe22e[_0x2382b7];return _0x4ea157;};'use strict';var _=require(_0xee22('0x0'));var rp=require('request-promise');var md5=require(_0xee22('0x1'));var util=require(_0xee22('0x2'));var Redis=require(_0xee22('0x3'));var intUtil=require(_0xee22('0x4'));var config=require('../../../../config/environment');var logger=require('../../../../config/logger')('zendesk');config[_0xee22('0x5')]=_[_0xee22('0x6')](config[_0xee22('0x5')],{'host':_0xee22('0x7'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0xee22('0x5')]));function emit(_0x40fcbc,_0x39de4b,_0x1b611f){io['to'](_0x40fcbc)[_0xee22('0x8')](_0x39de4b,_0x1b611f);}var headers={'Content-Type':'application/json','Accept':_0xee22('0x9')};function getTicket(_0x4b1f65,_0x48d047,_0x27e56f,_0x3a2570,_0x28877a){logger[_0xee22('0xa')](_0xee22('0xb'));return request({'uri':util[_0xee22('0xc')](_0xee22('0xd'),_0x4b1f65[_0xee22('0xe')]),'method':'POST','body':{'ticket':_[_0xee22('0xf')]({'requester_id':_0x27e56f['id'],'submitter_id':_0x48d047?_0x48d047['id']:undefined,'assignee_id':_0x48d047?_0x48d047['id']:undefined,'tags':getTags(_0x3a2570['Tags'],_0xee22('0x10')),'subject':intUtil['getString'](_0x3a2570['Subjects'],_0x28877a,'\x20'),'description':intUtil[_0xee22('0x11')](_0x3a2570[_0xee22('0x12')],_0x28877a,'\x0a'),'comment':{'public':![],'body':intUtil['getString'](_0x3a2570[_0xee22('0x12')],_0x28877a,'\x0a')}},getCustomFields(_0x3a2570[_0xee22('0x13')],_0x28877a))}})[_0xee22('0x14')](function(_0x4d27cd){logger[_0xee22('0xa')]('Ticket\x20created!');return _0x4d27cd[_0xee22('0x15')];});}function getUser(_0xa2013b,_0x2ae845){if(intUtil[_0xee22('0x16')](_0x2ae845)){logger[_0xee22('0xa')](_0xee22('0x17'),_0x2ae845);return request({'uri':util[_0xee22('0xc')](_0xee22('0x18'),_0xa2013b['remoteUri']),'qs':{'query':util[_0xee22('0xc')](_0xee22('0x19'),_0x2ae845)}})['then'](function(_0x49b008){if(_0x49b008[_0xee22('0x1a')]){logger[_0xee22('0xa')]('Agent\x20found!');return _[_0xee22('0x1b')](_0x49b008[_0xee22('0x1c')],{'email':_0x2ae845,'role':_0xee22('0x1d')});}else{logger[_0xee22('0xa')](_0xee22('0x1e'));return request({'uri':util[_0xee22('0xc')]('%s/users/me.json',_0xa2013b[_0xee22('0xe')])})['then'](function(_0x3f3a6f){logger[_0xee22('0xa')]('Admin\x20account\x20selected.');return _0x3f3a6f['user'];});}});}else{logger[_0xee22('0xa')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format']('%s/users/me.json',_0xa2013b[_0xee22('0xe')])})['then'](function(_0x4194c2){logger['info'](_0xee22('0x1f'));return _0x4194c2['user'];});}}function getEndUser(_0x4715d5,_0x3e72e5,_0x4bd62a){logger[_0xee22('0xa')](_0xee22('0x20'),_0x4bd62a);return request({'uri':util['format'](_0xee22('0x18'),_0x4715d5[_0xee22('0xe')]),'qs':{'query':util['format'](_0xee22('0x21'),_0x4bd62a)}})[_0xee22('0x14')](function(_0x9e7744){var _0x183d62;if(_0x9e7744['results'][_0xee22('0x22')]){_0x9e7744[_0xee22('0x1c')]=_[_0xee22('0x23')](_0x9e7744[_0xee22('0x1c')],{'suspended':![],'role':_0xee22('0x24')});if(_0x9e7744[_0xee22('0x1c')][_0xee22('0x22')]){_0x183d62=_[_0xee22('0x25')](_0x9e7744[_0xee22('0x1c')]);}}if(_0x183d62){logger[_0xee22('0xa')](_0xee22('0x26'));return _0x183d62;}else{logger['info']('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util['format'](_0xee22('0x27'),_0x4715d5['remoteUri']),'method':_0xee22('0x28'),'body':{'user':{'role':_0xee22('0x24'),'name':util[_0xee22('0xc')]('Caller\x20-\x20%s',_0x3e72e5||_0x4bd62a),'phone':_0x4bd62a}}})[_0xee22('0x14')](function(_0x4b0a3b){logger[_0xee22('0xa')](_0xee22('0x29'));return _0x4b0a3b[_0xee22('0x2a')];});}});}function getAuth(_0x385c11){var _0x1625bf;if(_0x385c11[_0xee22('0x2b')]===_0xee22('0x2c')){_0x1625bf=util[_0xee22('0xc')](_0xee22('0x2d'),_0x385c11[_0xee22('0x2e')],_0x385c11[_0xee22('0x2c')]);}else if(_0x385c11[_0xee22('0x2b')]==='token'){_0x1625bf=util[_0xee22('0xc')](_0xee22('0x2f'),_0x385c11[_0xee22('0x2e')],_0x385c11[_0xee22('0x30')]);}return util[_0xee22('0xc')]('Basic\x20%s',new Buffer(_0x1625bf)[_0xee22('0x31')]('base64'));}function request(_0x16cb26){logger[_0xee22('0x32')](_0xee22('0x33'),JSON[_0xee22('0x34')](_0x16cb26));return rp(_['defaults'](_0x16cb26,{'method':_0xee22('0x35'),'headers':headers,'json':!![]}));}function getTags(_0x437371,_0x5159db){var _0x1e7978=[];if(_0x437371&&_0x437371['length']>0x0){_0x1e7978=_[_0xee22('0x36')](_0x437371,_0x5159db);}return _0x1e7978;}function getCustomFields(_0x3253d0,_0x56d110){var _0x388ace=[];var _0xed2ff1={'custom_fields':[]};if(_0x3253d0[_0xee22('0x22')]>0x0){_[_0xee22('0x37')](_0x3253d0,function(_0x379228){if(_['includes'](['string',_0xee22('0x38')],_0x379228[_0xee22('0x39')])&&_0x379228[_0xee22('0x3a')]&&!_0x379228['customField']){_0xed2ff1[_0x379228['nameField'][_0xee22('0x3b')]()]=_0x379228[_0xee22('0x3c')]['toString']();}else if(_[_0xee22('0x3d')]([_0xee22('0x3e'),_0xee22('0x38')],_0x379228[_0xee22('0x39')])&&_0x379228[_0xee22('0x3f')]&&_0x379228['customField']){_0xed2ff1[_0xee22('0x40')][_0xee22('0x41')]({'id':_0x379228['idField'],'value':_0x379228[_0xee22('0x3c')]['toString']()});}else if(_0x379228['type']===_0xee22('0x42')&&_0x379228[_0xee22('0x43')]&&_0x379228['idField']&&_0x379228[_0xee22('0x44')]){_0x56d110[_0x379228['variableName']]&&_0xed2ff1['custom_fields'][_0xee22('0x41')]({'id':_0x379228[_0xee22('0x3f')],'value':_0x56d110[_0x379228[_0xee22('0x43')]][_0xee22('0x31')]()});}else if(_0x379228[_0xee22('0x39')]===_0xee22('0x45')&&_0x379228[_0xee22('0x46')]&&_0x379228['Variable'][_0xee22('0x10')]&&_0x379228[_0xee22('0x3f')]&&_0x379228[_0xee22('0x44')]){_0x56d110[_0x379228['Variable']['name']['toLowerCase']()]&&_0xed2ff1['custom_fields'][_0xee22('0x41')]({'id':_0x379228['idField'],'value':_0x56d110[_0x379228[_0xee22('0x46')][_0xee22('0x10')]['toLowerCase']()][_0xee22('0x31')]()});}});}return _0xed2ff1;}exports[_0xee22('0x47')]=function(_0x5e3f59,_0x2a9252,_0x2effeb,_0x568012,_0x4119c9,_0x3e30c6){var _0x175104,_0x439c21;_0x3e30c6[_0xee22('0xe')]=intUtil[_0xee22('0x48')](_0x3e30c6[_0xee22('0xe')]);_0x3e30c6['serverUrl']=intUtil[_0xee22('0x48')](_0x3e30c6[_0xee22('0x49')]);if(_0x4119c9&&_0x4119c9['monitor_format']){logger[_0xee22('0xa')](_0xee22('0x4a'),_0xee22('0x4b'));_0x2a9252['recordingURL']=util[_0xee22('0xc')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x3e30c6[_0xee22('0x49')],_0x2a9252['uniqueid'],md5(_0x2a9252['uniqueid']));}else{_0x2a9252[_0xee22('0x4c')]='';}headers[_0xee22('0x4d')]=getAuth(_0x3e30c6);return getUser(_0x3e30c6,_0x568012[_0xee22('0x4e')])[_0xee22('0x14')](function(_0x1bdd07){_0x175104=_0x1bdd07;logger[_0xee22('0xa')](_0xee22('0x4f'),_0x175104['id']);return getEndUser(_0x3e30c6,_0x2a9252[_0xee22('0x50')],_0x2a9252[_0xee22('0x51')]);})['then'](function(_0x5c6f42){_0x439c21=_0x5c6f42;logger[_0xee22('0xa')](_0xee22('0x52'),_0x439c21['id']);return getTicket(_0x3e30c6,_0x175104,_0x439c21,_0x2effeb,_0x2a9252);})[_0xee22('0x14')](function(_0x233b8b){if(_0x233b8b){logger[_0xee22('0xa')](_0xee22('0x53'),_0x233b8b['id']);switch(_0x3e30c6[_0xee22('0x39')]){case _0xee22('0x54'):logger['info'](_0xee22('0x4a'),_0xee22('0x55'));return request({'uri':util[_0xee22('0xc')](_0xee22('0x56'),_0x3e30c6['remoteUri'],_0x175104['id'],_0x233b8b['id']),'method':_0xee22('0x28')});case _0xee22('0x57'):logger[_0xee22('0xa')](_0xee22('0x4a'),_0xee22('0x58'));emit(util['format'](_0xee22('0x59'),_0x568012['name']),_0xee22('0x5a'),{'uri':util['format']('%s/agent/tickets/%s',_0x3e30c6['remoteUri']['replace'](_0xee22('0x5b'),''),_0x233b8b['id'])});break;default:logger[_0xee22('0x5c')](_0xee22('0x4a'),_0xee22('0x5d'));}}})[_0xee22('0x5e')](function(_0x2a410e){logger[_0xee22('0x5c')](_0xee22('0x5f'),util[_0xee22('0x60')](_0x2a410e,{'showHidden':!![],'depth':null}));});};exports[_0xee22('0x61')]=function(_0x224f3b,_0x30fd1f,_0x3e3642,_0xe059d9,_0x3cc9fb,_0x4cd32c,_0x2030df){var _0x3a9220,_0x4e9fb1;_0x4cd32c[_0xee22('0xe')]=intUtil[_0xee22('0x48')](_0x4cd32c[_0xee22('0xe')]);_0x4cd32c[_0xee22('0x49')]=intUtil[_0xee22('0x48')](_0x4cd32c[_0xee22('0x49')]);if(_0x2030df&&_0x2030df[_0xee22('0x62')]&&_0x2030df[_0xee22('0x62')]!==_0xee22('0x63')){logger[_0xee22('0xa')](_0xee22('0x64'),'Recording\x20is\x20enabled!');_0x30fd1f['recordingURL']=util[_0xee22('0xc')](_0xee22('0x65'),_0x4cd32c['serverUrl'],_0x30fd1f[_0xee22('0x66')],md5(_0x30fd1f[_0xee22('0x66')]));}headers[_0xee22('0x4d')]=getAuth(_0x4cd32c);return getUser(_0x4cd32c,_0xe059d9[_0xee22('0x4e')])[_0xee22('0x14')](function(_0x45ec6b){_0x3a9220=_0x45ec6b;logger[_0xee22('0xa')](_0xee22('0x4f'),_0x3a9220['id']);return getEndUser(_0x4cd32c,_0x30fd1f[_0xee22('0x67')],_0x30fd1f[_0xee22('0x68')]);})['then'](function(_0x2623e5){_0x4e9fb1=_0x2623e5;logger[_0xee22('0xa')](_0xee22('0x52'),_0x4e9fb1['id']);return getTicket(_0x4cd32c,_0x3a9220,_0x4e9fb1,_0x3e3642,_0x30fd1f);})[_0xee22('0x14')](function(_0x5408d2){if(_0x5408d2){logger[_0xee22('0xa')](_0xee22('0x53'),_0x5408d2['id']);switch(_0x4cd32c[_0xee22('0x39')]){case _0xee22('0x54'):logger[_0xee22('0xa')](_0xee22('0x64'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util[_0xee22('0xc')](_0xee22('0x56'),_0x4cd32c[_0xee22('0xe')],_0x3a9220['id'],_0x5408d2['id']),'method':_0xee22('0x28')});case _0xee22('0x57'):logger['info'](_0xee22('0x64'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xee22('0xc')]('user:%s',_0xe059d9[_0xee22('0x10')]),_0xee22('0x5a'),{'uri':util[_0xee22('0xc')](_0xee22('0x69'),_0x4cd32c['remoteUri'][_0xee22('0x6a')]('/api/v2',''),_0x5408d2['id'])});break;default:logger[_0xee22('0x5c')](_0xee22('0x64'),_0xee22('0x5d'));}}})[_0xee22('0x5e')](function(_0x413630){logger[_0xee22('0x5c')](_0xee22('0x6b'),util[_0xee22('0x60')](_0x413630,{'showHidden':!![],'depth':null}));});};exports[_0xee22('0x6c')]=function(_0x4132f3,_0x23a704,_0x3b7536,_0x14f271,_0x57f7d1,_0x3eb0e6){var _0xef9c85,_0x2aa1c7;_0x3eb0e6[_0xee22('0xe')]=intUtil[_0xee22('0x48')](_0x3eb0e6[_0xee22('0xe')]);_0x3eb0e6[_0xee22('0x49')]=intUtil[_0xee22('0x48')](_0x3eb0e6[_0xee22('0x49')]);if(_0x57f7d1&&_0x57f7d1[_0xee22('0x6d')]){logger['info']('['+_0x23a704[_0xee22('0x6e')][_0xee22('0x6f')]()+']',_0xee22('0x4b'));_0x23a704['recordingURL']=util[_0xee22('0xc')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x3eb0e6[_0xee22('0x49')],_0x23a704[_0xee22('0x66')],md5(_0x23a704[_0xee22('0x66')]));}else{_0x23a704[_0xee22('0x4c')]='';}headers['Authorization']=getAuth(_0x3eb0e6);return getUser(_0x3eb0e6)[_0xee22('0x14')](function(_0x31ca3a){_0xef9c85=_0x31ca3a;logger[_0xee22('0xa')](_0xee22('0x4f'),_0xef9c85['id']);return getEndUser(_0x3eb0e6,_0x23a704[_0xee22('0x50')],_0x23a704[_0xee22('0x51')]);})[_0xee22('0x14')](function(_0x27966e){_0x2aa1c7=_0x27966e;logger[_0xee22('0xa')](_0xee22('0x52'),_0x2aa1c7['id']);return getTicket(_0x3eb0e6,_0xef9c85,_0x2aa1c7,_0x3b7536,_0x23a704);})[_0xee22('0x14')](function(_0x445c61){if(_0x445c61){logger['info'](_0xee22('0x53'),_0x445c61['id']);}})[_0xee22('0x5e')](function(_0x35999e){logger[_0xee22('0x5c')]('['+_0x23a704[_0xee22('0x6e')]['toUpperCase']()+']'+_0xee22('0x70'),util[_0xee22('0x60')](_0x35999e,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x6d4c=['./util','../../../../config/logger','zendesk','redis','defaults','localhost','socket.io-emitter','info','Creating\x20new\x20ticket...','format','%s/tickets.json','POST','Tags','getString','Subjects','Descriptions','then','ticket','validateEmail','Getting\x20agent\x20with\x20email','remoteUri','type:user\x20role:agent\x20email:%s','count','Agent\x20found!','find','results','agent','Admin\x20account\x20selected.','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','user','Searching\x20enduser\x20with\x20phone','%s/search.json','length','filter','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','end-user','Enduser\x20created.','authType','password','token','%s/token:%s','username','Basic\x20%s','base64','debug','[HTTP]','stringify','map','picklist','type','nameField','customField','toLowerCase','includes','string','idField','push','toString','variableName','custom_fields','Variable','name','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','%s/agent/tickets/%s','replace','/api/v2','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','outbound','email','destcalleridname','destcalleridnum','[OUTBOUND]','trigger:browser:url','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','inspect','unmanaged','lastevent','toUpperCase','request-promise','md5','util','ioredis'];(function(_0x7ceeac,_0x1c9973){var _0x330ac0=function(_0x54e645){while(--_0x54e645){_0x7ceeac['push'](_0x7ceeac['shift']());}};_0x330ac0(++_0x1c9973);}(_0x6d4c,0x1a8));var _0xc6d4=function(_0x3dd15e,_0x1f0015){_0x3dd15e=_0x3dd15e-0x0;var _0x231fd0=_0x6d4c[_0x3dd15e];return _0x231fd0;};'use strict';var _=require('lodash');var rp=require(_0xc6d4('0x0'));var md5=require(_0xc6d4('0x1'));var util=require(_0xc6d4('0x2'));var Redis=require(_0xc6d4('0x3'));var intUtil=require(_0xc6d4('0x4'));var config=require('../../../../config/environment');var logger=require(_0xc6d4('0x5'))(_0xc6d4('0x6'));config[_0xc6d4('0x7')]=_[_0xc6d4('0x8')](config[_0xc6d4('0x7')],{'host':_0xc6d4('0x9'),'port':0x18eb});var io=require(_0xc6d4('0xa'))(new Redis(config[_0xc6d4('0x7')]));function emit(_0x41d457,_0xe327e9,_0x418022){io['to'](_0x41d457)['emit'](_0xe327e9,_0x418022);}var headers={'Content-Type':'application/json','Accept':'application/json'};function getTicket(_0x50c588,_0x5b7f85,_0x5d174c,_0x204acb,_0x2fa2e0){logger[_0xc6d4('0xb')](_0xc6d4('0xc'));return request({'uri':util[_0xc6d4('0xd')](_0xc6d4('0xe'),_0x50c588['remoteUri']),'method':_0xc6d4('0xf'),'body':{'ticket':_['merge']({'requester_id':_0x5d174c['id'],'submitter_id':_0x5b7f85?_0x5b7f85['id']:undefined,'assignee_id':_0x5b7f85?_0x5b7f85['id']:undefined,'tags':getTags(_0x204acb[_0xc6d4('0x10')],'name'),'subject':intUtil[_0xc6d4('0x11')](_0x204acb[_0xc6d4('0x12')],_0x2fa2e0,'\x20'),'description':intUtil[_0xc6d4('0x11')](_0x204acb[_0xc6d4('0x13')],_0x2fa2e0,'\x0a'),'comment':{'public':![],'body':intUtil['getString'](_0x204acb[_0xc6d4('0x13')],_0x2fa2e0,'\x0a')}},getCustomFields(_0x204acb['Fields'],_0x2fa2e0))}})[_0xc6d4('0x14')](function(_0x59c798){logger[_0xc6d4('0xb')]('Ticket\x20created!');return _0x59c798[_0xc6d4('0x15')];});}function getUser(_0x313ac1,_0x1ae2a6){if(intUtil[_0xc6d4('0x16')](_0x1ae2a6)){logger[_0xc6d4('0xb')](_0xc6d4('0x17'),_0x1ae2a6);return request({'uri':util[_0xc6d4('0xd')]('%s/search.json',_0x313ac1[_0xc6d4('0x18')]),'qs':{'query':util[_0xc6d4('0xd')](_0xc6d4('0x19'),_0x1ae2a6)}})['then'](function(_0x273f8b){if(_0x273f8b[_0xc6d4('0x1a')]){logger[_0xc6d4('0xb')](_0xc6d4('0x1b'));return _[_0xc6d4('0x1c')](_0x273f8b[_0xc6d4('0x1d')],{'email':_0x1ae2a6,'role':_0xc6d4('0x1e')});}else{logger[_0xc6d4('0xb')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xc6d4('0xd')]('%s/users/me.json',_0x313ac1['remoteUri'])})[_0xc6d4('0x14')](function(_0x52619f){logger[_0xc6d4('0xb')](_0xc6d4('0x1f'));return _0x52619f['user'];});}});}else{logger[_0xc6d4('0xb')](_0xc6d4('0x20'));return request({'uri':util['format'](_0xc6d4('0x21'),_0x313ac1[_0xc6d4('0x18')])})['then'](function(_0x27c9ec){logger[_0xc6d4('0xb')](_0xc6d4('0x1f'));return _0x27c9ec[_0xc6d4('0x22')];});}}function getEndUser(_0x105949,_0x5eb2d8,_0xad9a3f){logger['info'](_0xc6d4('0x23'),_0xad9a3f);return request({'uri':util[_0xc6d4('0xd')](_0xc6d4('0x24'),_0x105949[_0xc6d4('0x18')]),'qs':{'query':util[_0xc6d4('0xd')]('type:user\x20role:end-user\x20phone:%s',_0xad9a3f)}})[_0xc6d4('0x14')](function(_0x5ea640){var _0x209c67;if(_0x5ea640[_0xc6d4('0x1d')][_0xc6d4('0x25')]){_0x5ea640[_0xc6d4('0x1d')]=_[_0xc6d4('0x26')](_0x5ea640[_0xc6d4('0x1d')],{'suspended':![],'role':'end-user'});if(_0x5ea640[_0xc6d4('0x1d')][_0xc6d4('0x25')]){_0x209c67=_[_0xc6d4('0x27')](_0x5ea640[_0xc6d4('0x1d')]);}}if(_0x209c67){logger[_0xc6d4('0xb')](_0xc6d4('0x28'));return _0x209c67;}else{logger['info'](_0xc6d4('0x29'));return request({'uri':util[_0xc6d4('0xd')]('%s/users.json',_0x105949[_0xc6d4('0x18')]),'method':_0xc6d4('0xf'),'body':{'user':{'role':_0xc6d4('0x2a'),'name':util[_0xc6d4('0xd')]('Caller\x20-\x20%s',_0x5eb2d8||_0xad9a3f),'phone':_0xad9a3f}}})[_0xc6d4('0x14')](function(_0x5a265d){logger[_0xc6d4('0xb')](_0xc6d4('0x2b'));return _0x5a265d['user'];});}});}function getAuth(_0x3cef98){var _0x3d46b5;if(_0x3cef98[_0xc6d4('0x2c')]===_0xc6d4('0x2d')){_0x3d46b5=util[_0xc6d4('0xd')]('%s:%s',_0x3cef98['username'],_0x3cef98[_0xc6d4('0x2d')]);}else if(_0x3cef98[_0xc6d4('0x2c')]===_0xc6d4('0x2e')){_0x3d46b5=util[_0xc6d4('0xd')](_0xc6d4('0x2f'),_0x3cef98[_0xc6d4('0x30')],_0x3cef98[_0xc6d4('0x2e')]);}return util['format'](_0xc6d4('0x31'),new Buffer(_0x3d46b5)['toString'](_0xc6d4('0x32')));}function request(_0x1278de){logger[_0xc6d4('0x33')](_0xc6d4('0x34'),JSON[_0xc6d4('0x35')](_0x1278de));return rp(_[_0xc6d4('0x8')](_0x1278de,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0x4c9b8d,_0x5b60fe){var _0x41923b=[];if(_0x4c9b8d&&_0x4c9b8d[_0xc6d4('0x25')]>0x0){_0x41923b=_[_0xc6d4('0x36')](_0x4c9b8d,_0x5b60fe);}return _0x41923b;}function getCustomFields(_0x15e194,_0x1011ac){var _0x298dbc=[];var _0x4762e0={'custom_fields':[]};if(_0x15e194['length']>0x0){_['forEach'](_0x15e194,function(_0x12ef96){if(_['includes'](['string',_0xc6d4('0x37')],_0x12ef96[_0xc6d4('0x38')])&&_0x12ef96[_0xc6d4('0x39')]&&!_0x12ef96[_0xc6d4('0x3a')]){_0x4762e0[_0x12ef96[_0xc6d4('0x39')][_0xc6d4('0x3b')]()]=_0x12ef96['content']['toString']();}else if(_[_0xc6d4('0x3c')]([_0xc6d4('0x3d'),'picklist'],_0x12ef96[_0xc6d4('0x38')])&&_0x12ef96[_0xc6d4('0x3e')]&&_0x12ef96['customField']){_0x4762e0['custom_fields'][_0xc6d4('0x3f')]({'id':_0x12ef96[_0xc6d4('0x3e')],'value':_0x12ef96['content'][_0xc6d4('0x40')]()});}else if(_0x12ef96[_0xc6d4('0x38')]==='variable'&&_0x12ef96[_0xc6d4('0x41')]&&_0x12ef96[_0xc6d4('0x3e')]&&_0x12ef96[_0xc6d4('0x3a')]){_0x1011ac[_0x12ef96[_0xc6d4('0x41')]]&&_0x4762e0[_0xc6d4('0x42')][_0xc6d4('0x3f')]({'id':_0x12ef96[_0xc6d4('0x3e')],'value':_0x1011ac[_0x12ef96[_0xc6d4('0x41')]][_0xc6d4('0x40')]()});}else if(_0x12ef96[_0xc6d4('0x38')]==='customVariable'&&_0x12ef96[_0xc6d4('0x43')]&&_0x12ef96[_0xc6d4('0x43')][_0xc6d4('0x44')]&&_0x12ef96['idField']&&_0x12ef96[_0xc6d4('0x3a')]){_0x1011ac[_0x12ef96['Variable'][_0xc6d4('0x44')][_0xc6d4('0x3b')]()]&&_0x4762e0[_0xc6d4('0x42')]['push']({'id':_0x12ef96[_0xc6d4('0x3e')],'value':_0x1011ac[_0x12ef96[_0xc6d4('0x43')][_0xc6d4('0x44')]['toLowerCase']()][_0xc6d4('0x40')]()});}});}return _0x4762e0;}exports['queue']=function(_0x14b9a6,_0x21d111,_0x5bdeec,_0x4838cc,_0x2629c4,_0x54f6f4){var _0x35efa5,_0x5b50c2;_0x54f6f4[_0xc6d4('0x18')]=intUtil['stripTrailingSlash'](_0x54f6f4[_0xc6d4('0x18')]);_0x54f6f4['serverUrl']=intUtil[_0xc6d4('0x45')](_0x54f6f4[_0xc6d4('0x46')]);if(_0x2629c4&&_0x2629c4[_0xc6d4('0x47')]){logger[_0xc6d4('0xb')](_0xc6d4('0x48'),_0xc6d4('0x49'));_0x21d111[_0xc6d4('0x4a')]=util['format'](_0xc6d4('0x4b'),_0x54f6f4[_0xc6d4('0x46')],_0x21d111[_0xc6d4('0x4c')],md5(_0x21d111[_0xc6d4('0x4c')]));}else{_0x21d111['recordingURL']='';}headers[_0xc6d4('0x4d')]=getAuth(_0x54f6f4);return getUser(_0x54f6f4,_0x4838cc['email'])[_0xc6d4('0x14')](function(_0x51f0dd){_0x35efa5=_0x51f0dd;logger[_0xc6d4('0xb')](_0xc6d4('0x4e'),_0x35efa5['id']);return getEndUser(_0x54f6f4,_0x21d111[_0xc6d4('0x4f')],_0x21d111[_0xc6d4('0x50')]);})[_0xc6d4('0x14')](function(_0x5c0777){_0x5b50c2=_0x5c0777;logger[_0xc6d4('0xb')](_0xc6d4('0x51'),_0x5b50c2['id']);return getTicket(_0x54f6f4,_0x35efa5,_0x5b50c2,_0x5bdeec,_0x21d111);})[_0xc6d4('0x14')](function(_0x5fb36b){if(_0x5fb36b){logger[_0xc6d4('0xb')](_0xc6d4('0x52'),_0x5fb36b['id']);switch(_0x54f6f4['type']){case _0xc6d4('0x53'):logger['info'](_0xc6d4('0x48'),_0xc6d4('0x54'));return request({'uri':util[_0xc6d4('0xd')](_0xc6d4('0x55'),_0x54f6f4['remoteUri'],_0x35efa5['id'],_0x5fb36b['id']),'method':_0xc6d4('0xf')});case _0xc6d4('0x56'):logger['info'](_0xc6d4('0x48'),_0xc6d4('0x57'));emit(util['format'](_0xc6d4('0x58'),_0x4838cc[_0xc6d4('0x44')]),'trigger:browser:url',{'uri':util['format'](_0xc6d4('0x59'),_0x54f6f4['remoteUri'][_0xc6d4('0x5a')](_0xc6d4('0x5b'),''),_0x5fb36b['id'])});break;default:logger[_0xc6d4('0x5c')](_0xc6d4('0x48'),_0xc6d4('0x5d'));}}})[_0xc6d4('0x5e')](function(_0xf0259f){logger['error'](_0xc6d4('0x5f'),util['inspect'](_0xf0259f,{'showHidden':!![],'depth':null}));});};exports[_0xc6d4('0x60')]=function(_0x258279,_0x108e78,_0x2e7560,_0x41f4a5,_0xb90d17,_0x4d981f,_0x476e2b){var _0x40556d,_0x425f56;_0x4d981f[_0xc6d4('0x18')]=intUtil[_0xc6d4('0x45')](_0x4d981f[_0xc6d4('0x18')]);_0x4d981f[_0xc6d4('0x46')]=intUtil['stripTrailingSlash'](_0x4d981f[_0xc6d4('0x46')]);if(_0x476e2b&&_0x476e2b['recordingFormat']&&_0x476e2b['recordingFormat']!=='none'){logger[_0xc6d4('0xb')]('[OUTBOUND]','Recording\x20is\x20enabled!');_0x108e78[_0xc6d4('0x4a')]=util[_0xc6d4('0xd')](_0xc6d4('0x4b'),_0x4d981f['serverUrl'],_0x108e78[_0xc6d4('0x4c')],md5(_0x108e78['uniqueid']));}headers[_0xc6d4('0x4d')]=getAuth(_0x4d981f);return getUser(_0x4d981f,_0x41f4a5[_0xc6d4('0x61')])['then'](function(_0x459687){_0x40556d=_0x459687;logger[_0xc6d4('0xb')](_0xc6d4('0x4e'),_0x40556d['id']);return getEndUser(_0x4d981f,_0x108e78[_0xc6d4('0x62')],_0x108e78[_0xc6d4('0x63')]);})['then'](function(_0x1b3803){_0x425f56=_0x1b3803;logger['info'](_0xc6d4('0x51'),_0x425f56['id']);return getTicket(_0x4d981f,_0x40556d,_0x425f56,_0x2e7560,_0x108e78);})['then'](function(_0xf4cf9c){if(_0xf4cf9c){logger[_0xc6d4('0xb')](_0xc6d4('0x52'),_0xf4cf9c['id']);switch(_0x4d981f[_0xc6d4('0x38')]){case _0xc6d4('0x53'):logger[_0xc6d4('0xb')](_0xc6d4('0x64'),_0xc6d4('0x54'));return request({'uri':util[_0xc6d4('0xd')](_0xc6d4('0x55'),_0x4d981f[_0xc6d4('0x18')],_0x40556d['id'],_0xf4cf9c['id']),'method':_0xc6d4('0xf')});case _0xc6d4('0x56'):logger['info'](_0xc6d4('0x64'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xc6d4('0xd')](_0xc6d4('0x58'),_0x41f4a5[_0xc6d4('0x44')]),_0xc6d4('0x65'),{'uri':util[_0xc6d4('0xd')](_0xc6d4('0x59'),_0x4d981f[_0xc6d4('0x18')][_0xc6d4('0x5a')]('/api/v2',''),_0xf4cf9c['id'])});break;default:logger[_0xc6d4('0x5c')](_0xc6d4('0x64'),_0xc6d4('0x5d'));}}})[_0xc6d4('0x5e')](function(_0x16c130){logger['error'](_0xc6d4('0x66'),util[_0xc6d4('0x67')](_0x16c130,{'showHidden':!![],'depth':null}));});};exports[_0xc6d4('0x68')]=function(_0x19df25,_0x5c3831,_0x50f238,_0x2763c5,_0x3fc476,_0x5c7838){var _0x3427cb,_0x3b3f4d;_0x5c7838[_0xc6d4('0x18')]=intUtil[_0xc6d4('0x45')](_0x5c7838[_0xc6d4('0x18')]);_0x5c7838[_0xc6d4('0x46')]=intUtil[_0xc6d4('0x45')](_0x5c7838['serverUrl']);if(_0x3fc476&&_0x3fc476['monitor_format']){logger['info']('['+_0x5c3831[_0xc6d4('0x69')][_0xc6d4('0x6a')]()+']',_0xc6d4('0x49'));_0x5c3831[_0xc6d4('0x4a')]=util[_0xc6d4('0xd')](_0xc6d4('0x4b'),_0x5c7838['serverUrl'],_0x5c3831[_0xc6d4('0x4c')],md5(_0x5c3831[_0xc6d4('0x4c')]));}else{_0x5c3831[_0xc6d4('0x4a')]='';}headers['Authorization']=getAuth(_0x5c7838);return getUser(_0x5c7838)[_0xc6d4('0x14')](function(_0x452d53){_0x3427cb=_0x452d53;logger[_0xc6d4('0xb')](_0xc6d4('0x4e'),_0x3427cb['id']);return getEndUser(_0x5c7838,_0x5c3831[_0xc6d4('0x4f')],_0x5c3831[_0xc6d4('0x50')]);})[_0xc6d4('0x14')](function(_0x1221bb){_0x3b3f4d=_0x1221bb;logger[_0xc6d4('0xb')](_0xc6d4('0x51'),_0x3b3f4d['id']);return getTicket(_0x5c7838,_0x3427cb,_0x3b3f4d,_0x50f238,_0x5c3831);})[_0xc6d4('0x14')](function(_0x57d1b1){if(_0x57d1b1){logger[_0xc6d4('0xb')]('The\x20Ticket\x20ID\x20is:',_0x57d1b1['id']);}})[_0xc6d4('0x5e')](function(_0x2e5710){logger['error']('['+_0x5c3831[_0xc6d4('0x69')]['toUpperCase']()+']'+'\x20Error\x20running\x20Zendesk\x20integration',util[_0xc6d4('0x67')](_0x2e5710,{'showHidden':!![],'depth':null}));});};
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