Built motion from commit a679711e.|2.6.15
[motion2.git] / server / services / ami / trigger / integration / zendesk.js
index 26e0f61..6d358ec 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x885f=['calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','%s/channels/voice/agents/%d/tickets/%d/display.json','user:%s','trigger:browser:url','%s/agent/tickets/%s','replace','/api/v2','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','destcalleridname','Displaying\x20ticket\x20to\x20agent...','newTab','error','Zendesk\x20account\x20type\x20not\x20recognized','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','md5','util','./util','../../../../config/environment','../../../../config/logger','zendesk','redis','localhost','socket.io-emitter','emit','application/json','Creating\x20new\x20ticket...','format','%s/tickets.json','POST','merge','Tags','name','getString','Subjects','Descriptions','then','info','Ticket\x20created!','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','type:user\x20role:agent\x20email:%s','Agent\x20found!','results','agent','%s/users/me.json','remoteUri','Admin\x20account\x20selected.','user','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','length','end-user','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','Caller\x20-\x20%s','Enduser\x20created.','authType','password','username','%s/token:%s','token','Basic\x20%s','base64','[HTTP]','stringify','defaults','map','type','string','nameField','customField','content','toString','idField','custom_fields','variable','variableName','push','customVariable','Variable','toLowerCase','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','recordingURL','Authorization','email','The\x20User\x20ID\x20is:'];(function(_0x2a3a4,_0x53edfd){var _0x5590d3=function(_0x55847a){while(--_0x55847a){_0x2a3a4['push'](_0x2a3a4['shift']());}};_0x5590d3(++_0x53edfd);}(_0x885f,0x8b));var _0xf885=function(_0x39c0fe,_0x285b08){_0x39c0fe=_0x39c0fe-0x0;var _0x381a92=_0x885f[_0x39c0fe];return _0x381a92;};'use strict';var _=require('lodash');var rp=require('request-promise');var md5=require(_0xf885('0x0'));var util=require(_0xf885('0x1'));var Redis=require('ioredis');var intUtil=require(_0xf885('0x2'));var config=require(_0xf885('0x3'));var logger=require(_0xf885('0x4'))(_0xf885('0x5'));config[_0xf885('0x6')]=_['defaults'](config[_0xf885('0x6')],{'host':_0xf885('0x7'),'port':0x18eb});var io=require(_0xf885('0x8'))(new Redis(config[_0xf885('0x6')]));function emit(_0x2383db,_0x3aef5e,_0xbc79b9){io['to'](_0x2383db)[_0xf885('0x9')](_0x3aef5e,_0xbc79b9);}var headers={'Content-Type':_0xf885('0xa'),'Accept':_0xf885('0xa')};function getTicket(_0x46f931,_0x13f9ef,_0x16d9c2,_0xfb8cd9,_0x3a5060){logger['info'](_0xf885('0xb'));return request({'uri':util[_0xf885('0xc')](_0xf885('0xd'),_0x46f931['remoteUri']),'method':_0xf885('0xe'),'body':{'ticket':_[_0xf885('0xf')]({'requester_id':_0x16d9c2['id'],'submitter_id':_0x13f9ef?_0x13f9ef['id']:undefined,'assignee_id':_0x13f9ef?_0x13f9ef['id']:undefined,'tags':getTags(_0xfb8cd9[_0xf885('0x10')],_0xf885('0x11')),'subject':intUtil[_0xf885('0x12')](_0xfb8cd9[_0xf885('0x13')],_0x3a5060,'\x20'),'description':intUtil[_0xf885('0x12')](_0xfb8cd9[_0xf885('0x14')],_0x3a5060,'\x0a'),'comment':{'public':![],'body':intUtil['getString'](_0xfb8cd9[_0xf885('0x14')],_0x3a5060,'\x0a')}},getCustomFields(_0xfb8cd9['Fields'],_0x3a5060))}})[_0xf885('0x15')](function(_0x116d93){logger[_0xf885('0x16')](_0xf885('0x17'));return _0x116d93['ticket'];});}function getUser(_0x1410f4,_0x1a6916){if(intUtil[_0xf885('0x18')](_0x1a6916)){logger[_0xf885('0x16')](_0xf885('0x19'),_0x1a6916);return request({'uri':util[_0xf885('0xc')](_0xf885('0x1a'),_0x1410f4['remoteUri']),'qs':{'query':util[_0xf885('0xc')](_0xf885('0x1b'),_0x1a6916)}})['then'](function(_0x36afff){if(_0x36afff['count']){logger[_0xf885('0x16')](_0xf885('0x1c'));return _['find'](_0x36afff[_0xf885('0x1d')],{'email':_0x1a6916,'role':_0xf885('0x1e')});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0xf885('0x1f'),_0x1410f4[_0xf885('0x20')])})[_0xf885('0x15')](function(_0x9b55cf){logger[_0xf885('0x16')](_0xf885('0x21'));return _0x9b55cf[_0xf885('0x22')];});}});}else{logger[_0xf885('0x16')](_0xf885('0x23'));return request({'uri':util[_0xf885('0xc')](_0xf885('0x1f'),_0x1410f4[_0xf885('0x20')])})[_0xf885('0x15')](function(_0x4c22cf){logger[_0xf885('0x16')](_0xf885('0x21'));return _0x4c22cf[_0xf885('0x22')];});}}function getEndUser(_0x3fb886,_0xacd9c0,_0x2121f8){logger[_0xf885('0x16')](_0xf885('0x24'),_0x2121f8);return request({'uri':util[_0xf885('0xc')](_0xf885('0x1a'),_0x3fb886['remoteUri']),'qs':{'query':util[_0xf885('0xc')](_0xf885('0x25'),_0x2121f8)}})[_0xf885('0x15')](function(_0x14c3b9){var _0x3d2359;if(_0x14c3b9[_0xf885('0x1d')][_0xf885('0x26')]){_0x14c3b9['results']=_['filter'](_0x14c3b9[_0xf885('0x1d')],{'suspended':![],'role':_0xf885('0x27')});if(_0x14c3b9['results'][_0xf885('0x26')]){_0x3d2359=_[_0xf885('0x28')](_0x14c3b9[_0xf885('0x1d')]);}}if(_0x3d2359){logger['info'](_0xf885('0x29'));return _0x3d2359;}else{logger[_0xf885('0x16')](_0xf885('0x2a'));return request({'uri':util['format'](_0xf885('0x2b'),_0x3fb886[_0xf885('0x20')]),'method':_0xf885('0xe'),'body':{'user':{'role':_0xf885('0x27'),'name':util[_0xf885('0xc')](_0xf885('0x2c'),_0xacd9c0||_0x2121f8),'phone':_0x2121f8}}})[_0xf885('0x15')](function(_0x3bbe9a){logger[_0xf885('0x16')](_0xf885('0x2d'));return _0x3bbe9a[_0xf885('0x22')];});}});}function getAuth(_0x5d9473){var _0x1d6710;if(_0x5d9473[_0xf885('0x2e')]===_0xf885('0x2f')){_0x1d6710=util[_0xf885('0xc')]('%s:%s',_0x5d9473[_0xf885('0x30')],_0x5d9473['password']);}else if(_0x5d9473[_0xf885('0x2e')]==='token'){_0x1d6710=util['format'](_0xf885('0x31'),_0x5d9473['username'],_0x5d9473[_0xf885('0x32')]);}return util[_0xf885('0xc')](_0xf885('0x33'),new Buffer(_0x1d6710)['toString'](_0xf885('0x34')));}function request(_0x401a70){logger['debug'](_0xf885('0x35'),JSON[_0xf885('0x36')](_0x401a70));return rp(_[_0xf885('0x37')](_0x401a70,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0x471141,_0x331848){var _0x388fa7=[];if(_0x471141&&_0x471141['length']>0x0){_0x388fa7=_[_0xf885('0x38')](_0x471141,_0x331848);}return _0x388fa7;}function getCustomFields(_0x4daf90,_0x396f6c){var _0x3591b3=[];var _0x5729d5={'custom_fields':[]};if(_0x4daf90['length']>0x0){_['forEach'](_0x4daf90,function(_0x2aea14){if(_0x2aea14[_0xf885('0x39')]===_0xf885('0x3a')&&_0x2aea14[_0xf885('0x3b')]&&!_0x2aea14[_0xf885('0x3c')]){_0x5729d5[_0x2aea14['nameField']['toLowerCase']()]=_0x2aea14[_0xf885('0x3d')][_0xf885('0x3e')]();}else if(_0x2aea14[_0xf885('0x39')]==='string'&&_0x2aea14[_0xf885('0x3f')]&&_0x2aea14[_0xf885('0x3c')]){_0x5729d5[_0xf885('0x40')]['push']({'id':_0x2aea14[_0xf885('0x3f')],'value':_0x2aea14['content'][_0xf885('0x3e')]()});}else if(_0x2aea14[_0xf885('0x39')]===_0xf885('0x41')&&_0x2aea14[_0xf885('0x42')]&&_0x2aea14['idField']&&_0x2aea14[_0xf885('0x3c')]){_0x396f6c[_0x2aea14['variableName']]&&_0x5729d5[_0xf885('0x40')][_0xf885('0x43')]({'id':_0x2aea14[_0xf885('0x3f')],'value':_0x396f6c[_0x2aea14[_0xf885('0x42')]]['toString']()});}else if(_0x2aea14[_0xf885('0x39')]===_0xf885('0x44')&&_0x2aea14[_0xf885('0x45')]&&_0x2aea14[_0xf885('0x45')][_0xf885('0x11')]&&_0x2aea14[_0xf885('0x3f')]&&_0x2aea14[_0xf885('0x3c')]){_0x396f6c[_0x2aea14[_0xf885('0x45')][_0xf885('0x11')][_0xf885('0x46')]()]&&_0x5729d5[_0xf885('0x40')][_0xf885('0x43')]({'id':_0x2aea14['idField'],'value':_0x396f6c[_0x2aea14['Variable'][_0xf885('0x11')][_0xf885('0x46')]()][_0xf885('0x3e')]()});}});}return _0x5729d5;}exports['queue']=function(_0x2afb49,_0x27078b,_0x2a6f5b,_0x150062,_0x1a0e50,_0x54c4f2){var _0x590fa2,_0x236bd6;_0x54c4f2[_0xf885('0x20')]=intUtil[_0xf885('0x47')](_0x54c4f2[_0xf885('0x20')]);_0x54c4f2[_0xf885('0x48')]=intUtil[_0xf885('0x47')](_0x54c4f2[_0xf885('0x48')]);if(_0x1a0e50&&_0x1a0e50[_0xf885('0x49')]){logger['info'](_0xf885('0x4a'),'Recording\x20is\x20enabled!');_0x27078b['recordingURL']=util[_0xf885('0xc')](_0xf885('0x4b'),_0x54c4f2['serverUrl'],_0x27078b[_0xf885('0x4c')],md5(_0x27078b[_0xf885('0x4c')]));}else{_0x27078b[_0xf885('0x4d')]='';}headers[_0xf885('0x4e')]=getAuth(_0x54c4f2);return getUser(_0x54c4f2,_0x150062[_0xf885('0x4f')])[_0xf885('0x15')](function(_0x1e8b73){_0x590fa2=_0x1e8b73;logger[_0xf885('0x16')](_0xf885('0x50'),_0x590fa2['id']);return getEndUser(_0x54c4f2,_0x27078b[_0xf885('0x51')],_0x27078b[_0xf885('0x52')]);})[_0xf885('0x15')](function(_0x5b574c){_0x236bd6=_0x5b574c;logger[_0xf885('0x16')](_0xf885('0x53'),_0x236bd6['id']);return getTicket(_0x54c4f2,_0x590fa2,_0x236bd6,_0x2a6f5b,_0x27078b);})[_0xf885('0x15')](function(_0x5547e5){if(_0x5547e5){logger[_0xf885('0x16')](_0xf885('0x54'),_0x5547e5['id']);switch(_0x54c4f2[_0xf885('0x39')]){case _0xf885('0x55'):logger['info'](_0xf885('0x4a'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util[_0xf885('0xc')](_0xf885('0x56'),_0x54c4f2[_0xf885('0x20')],_0x590fa2['id'],_0x5547e5['id']),'method':'POST'});case'newTab':logger[_0xf885('0x16')](_0xf885('0x4a'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xf885('0xc')](_0xf885('0x57'),_0x150062[_0xf885('0x11')]),_0xf885('0x58'),{'uri':util[_0xf885('0xc')](_0xf885('0x59'),_0x54c4f2[_0xf885('0x20')][_0xf885('0x5a')](_0xf885('0x5b'),''),_0x5547e5['id'])});break;default:logger['error'](_0xf885('0x4a'),'Zendesk\x20account\x20type\x20not\x20recognized');}}})[_0xf885('0x5c')](function(_0x90553f){logger['error'](_0xf885('0x5d'),util[_0xf885('0x5e')](_0x90553f,{'showHidden':!![],'depth':null}));});};exports[_0xf885('0x5f')]=function(_0x1cd403,_0x472a00,_0x23da53,_0x414952,_0x5cc7bb,_0x4f0c55,_0x311c11){var _0x294066,_0x34c313;_0x4f0c55['remoteUri']=intUtil[_0xf885('0x47')](_0x4f0c55[_0xf885('0x20')]);_0x4f0c55[_0xf885('0x48')]=intUtil[_0xf885('0x47')](_0x4f0c55[_0xf885('0x48')]);if(_0x311c11&&_0x311c11[_0xf885('0x60')]&&_0x311c11['recordingFormat']!==_0xf885('0x61')){logger['info'](_0xf885('0x62'),_0xf885('0x63'));_0x472a00[_0xf885('0x4d')]=util[_0xf885('0xc')](_0xf885('0x4b'),_0x4f0c55[_0xf885('0x48')],_0x472a00[_0xf885('0x4c')],md5(_0x472a00[_0xf885('0x4c')]));}headers['Authorization']=getAuth(_0x4f0c55);return getUser(_0x4f0c55,_0x414952[_0xf885('0x4f')])['then'](function(_0x33edd0){_0x294066=_0x33edd0;logger[_0xf885('0x16')](_0xf885('0x50'),_0x294066['id']);return getEndUser(_0x4f0c55,_0x472a00[_0xf885('0x64')],_0x472a00['destcalleridnum']);})['then'](function(_0x1e3072){_0x34c313=_0x1e3072;logger[_0xf885('0x16')]('The\x20Enduser\x20ID\x20is:',_0x34c313['id']);return getTicket(_0x4f0c55,_0x294066,_0x34c313,_0x23da53,_0x472a00);})['then'](function(_0x1512c5){if(_0x1512c5){logger[_0xf885('0x16')](_0xf885('0x54'),_0x1512c5['id']);switch(_0x4f0c55[_0xf885('0x39')]){case _0xf885('0x55'):logger[_0xf885('0x16')]('[OUTBOUND]',_0xf885('0x65'));return request({'uri':util[_0xf885('0xc')](_0xf885('0x56'),_0x4f0c55[_0xf885('0x20')],_0x294066['id'],_0x1512c5['id']),'method':_0xf885('0xe')});case _0xf885('0x66'):logger['info']('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xf885('0xc')](_0xf885('0x57'),_0x414952['name']),_0xf885('0x58'),{'uri':util[_0xf885('0xc')](_0xf885('0x59'),_0x4f0c55[_0xf885('0x20')][_0xf885('0x5a')](_0xf885('0x5b'),''),_0x1512c5['id'])});break;default:logger[_0xf885('0x67')](_0xf885('0x62'),_0xf885('0x68'));}}})[_0xf885('0x5c')](function(_0x18f3e9){logger[_0xf885('0x67')](_0xf885('0x69'),util['inspect'](_0x18f3e9,{'showHidden':!![],'depth':null}));});};exports[_0xf885('0x6a')]=function(_0x5ae12b,_0x39188f,_0x7f0ee,_0x2558d6,_0x3766c3,_0x5dcb28){var _0x3acd40,_0x3d9200;_0x5dcb28[_0xf885('0x20')]=intUtil[_0xf885('0x47')](_0x5dcb28[_0xf885('0x20')]);_0x5dcb28[_0xf885('0x48')]=intUtil['stripTrailingSlash'](_0x5dcb28[_0xf885('0x48')]);if(_0x3766c3&&_0x3766c3[_0xf885('0x49')]){logger['info']('['+_0x39188f[_0xf885('0x6b')]['toUpperCase']()+']',_0xf885('0x63'));_0x39188f['recordingURL']=util[_0xf885('0xc')](_0xf885('0x4b'),_0x5dcb28[_0xf885('0x48')],_0x39188f[_0xf885('0x4c')],md5(_0x39188f['uniqueid']));}else{_0x39188f[_0xf885('0x4d')]='';}headers['Authorization']=getAuth(_0x5dcb28);return getUser(_0x5dcb28)[_0xf885('0x15')](function(_0xd4d588){_0x3acd40=_0xd4d588;logger[_0xf885('0x16')](_0xf885('0x50'),_0x3acd40['id']);return getEndUser(_0x5dcb28,_0x39188f['calleridname'],_0x39188f[_0xf885('0x52')]);})['then'](function(_0x102560){_0x3d9200=_0x102560;logger['info'](_0xf885('0x53'),_0x3d9200['id']);return getTicket(_0x5dcb28,_0x3acd40,_0x3d9200,_0x7f0ee,_0x39188f);})[_0xf885('0x15')](function(_0x2bb856){if(_0x2bb856){logger['info']('The\x20Ticket\x20ID\x20is:',_0x2bb856['id']);}})['catch'](function(_0x3f2b08){logger[_0xf885('0x67')]('['+_0x39188f[_0xf885('0x6b')][_0xf885('0x6c')]()+']'+_0xf885('0x6d'),util[_0xf885('0x5e')](_0x3f2b08,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x6d4c=['./util','../../../../config/logger','zendesk','redis','defaults','localhost','socket.io-emitter','info','Creating\x20new\x20ticket...','format','%s/tickets.json','POST','Tags','getString','Subjects','Descriptions','then','ticket','validateEmail','Getting\x20agent\x20with\x20email','remoteUri','type:user\x20role:agent\x20email:%s','count','Agent\x20found!','find','results','agent','Admin\x20account\x20selected.','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','user','Searching\x20enduser\x20with\x20phone','%s/search.json','length','filter','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','end-user','Enduser\x20created.','authType','password','token','%s/token:%s','username','Basic\x20%s','base64','debug','[HTTP]','stringify','map','picklist','type','nameField','customField','toLowerCase','includes','string','idField','push','toString','variableName','custom_fields','Variable','name','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','%s/agent/tickets/%s','replace','/api/v2','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','outbound','email','destcalleridname','destcalleridnum','[OUTBOUND]','trigger:browser:url','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','inspect','unmanaged','lastevent','toUpperCase','request-promise','md5','util','ioredis'];(function(_0x7ceeac,_0x1c9973){var _0x330ac0=function(_0x54e645){while(--_0x54e645){_0x7ceeac['push'](_0x7ceeac['shift']());}};_0x330ac0(++_0x1c9973);}(_0x6d4c,0x1a8));var _0xc6d4=function(_0x3dd15e,_0x1f0015){_0x3dd15e=_0x3dd15e-0x0;var _0x231fd0=_0x6d4c[_0x3dd15e];return _0x231fd0;};'use strict';var _=require('lodash');var rp=require(_0xc6d4('0x0'));var md5=require(_0xc6d4('0x1'));var util=require(_0xc6d4('0x2'));var Redis=require(_0xc6d4('0x3'));var intUtil=require(_0xc6d4('0x4'));var config=require('../../../../config/environment');var logger=require(_0xc6d4('0x5'))(_0xc6d4('0x6'));config[_0xc6d4('0x7')]=_[_0xc6d4('0x8')](config[_0xc6d4('0x7')],{'host':_0xc6d4('0x9'),'port':0x18eb});var io=require(_0xc6d4('0xa'))(new Redis(config[_0xc6d4('0x7')]));function emit(_0x41d457,_0xe327e9,_0x418022){io['to'](_0x41d457)['emit'](_0xe327e9,_0x418022);}var headers={'Content-Type':'application/json','Accept':'application/json'};function getTicket(_0x50c588,_0x5b7f85,_0x5d174c,_0x204acb,_0x2fa2e0){logger[_0xc6d4('0xb')](_0xc6d4('0xc'));return request({'uri':util[_0xc6d4('0xd')](_0xc6d4('0xe'),_0x50c588['remoteUri']),'method':_0xc6d4('0xf'),'body':{'ticket':_['merge']({'requester_id':_0x5d174c['id'],'submitter_id':_0x5b7f85?_0x5b7f85['id']:undefined,'assignee_id':_0x5b7f85?_0x5b7f85['id']:undefined,'tags':getTags(_0x204acb[_0xc6d4('0x10')],'name'),'subject':intUtil[_0xc6d4('0x11')](_0x204acb[_0xc6d4('0x12')],_0x2fa2e0,'\x20'),'description':intUtil[_0xc6d4('0x11')](_0x204acb[_0xc6d4('0x13')],_0x2fa2e0,'\x0a'),'comment':{'public':![],'body':intUtil['getString'](_0x204acb[_0xc6d4('0x13')],_0x2fa2e0,'\x0a')}},getCustomFields(_0x204acb['Fields'],_0x2fa2e0))}})[_0xc6d4('0x14')](function(_0x59c798){logger[_0xc6d4('0xb')]('Ticket\x20created!');return _0x59c798[_0xc6d4('0x15')];});}function getUser(_0x313ac1,_0x1ae2a6){if(intUtil[_0xc6d4('0x16')](_0x1ae2a6)){logger[_0xc6d4('0xb')](_0xc6d4('0x17'),_0x1ae2a6);return request({'uri':util[_0xc6d4('0xd')]('%s/search.json',_0x313ac1[_0xc6d4('0x18')]),'qs':{'query':util[_0xc6d4('0xd')](_0xc6d4('0x19'),_0x1ae2a6)}})['then'](function(_0x273f8b){if(_0x273f8b[_0xc6d4('0x1a')]){logger[_0xc6d4('0xb')](_0xc6d4('0x1b'));return _[_0xc6d4('0x1c')](_0x273f8b[_0xc6d4('0x1d')],{'email':_0x1ae2a6,'role':_0xc6d4('0x1e')});}else{logger[_0xc6d4('0xb')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xc6d4('0xd')]('%s/users/me.json',_0x313ac1['remoteUri'])})[_0xc6d4('0x14')](function(_0x52619f){logger[_0xc6d4('0xb')](_0xc6d4('0x1f'));return _0x52619f['user'];});}});}else{logger[_0xc6d4('0xb')](_0xc6d4('0x20'));return request({'uri':util['format'](_0xc6d4('0x21'),_0x313ac1[_0xc6d4('0x18')])})['then'](function(_0x27c9ec){logger[_0xc6d4('0xb')](_0xc6d4('0x1f'));return _0x27c9ec[_0xc6d4('0x22')];});}}function getEndUser(_0x105949,_0x5eb2d8,_0xad9a3f){logger['info'](_0xc6d4('0x23'),_0xad9a3f);return request({'uri':util[_0xc6d4('0xd')](_0xc6d4('0x24'),_0x105949[_0xc6d4('0x18')]),'qs':{'query':util[_0xc6d4('0xd')]('type:user\x20role:end-user\x20phone:%s',_0xad9a3f)}})[_0xc6d4('0x14')](function(_0x5ea640){var _0x209c67;if(_0x5ea640[_0xc6d4('0x1d')][_0xc6d4('0x25')]){_0x5ea640[_0xc6d4('0x1d')]=_[_0xc6d4('0x26')](_0x5ea640[_0xc6d4('0x1d')],{'suspended':![],'role':'end-user'});if(_0x5ea640[_0xc6d4('0x1d')][_0xc6d4('0x25')]){_0x209c67=_[_0xc6d4('0x27')](_0x5ea640[_0xc6d4('0x1d')]);}}if(_0x209c67){logger[_0xc6d4('0xb')](_0xc6d4('0x28'));return _0x209c67;}else{logger['info'](_0xc6d4('0x29'));return request({'uri':util[_0xc6d4('0xd')]('%s/users.json',_0x105949[_0xc6d4('0x18')]),'method':_0xc6d4('0xf'),'body':{'user':{'role':_0xc6d4('0x2a'),'name':util[_0xc6d4('0xd')]('Caller\x20-\x20%s',_0x5eb2d8||_0xad9a3f),'phone':_0xad9a3f}}})[_0xc6d4('0x14')](function(_0x5a265d){logger[_0xc6d4('0xb')](_0xc6d4('0x2b'));return _0x5a265d['user'];});}});}function getAuth(_0x3cef98){var _0x3d46b5;if(_0x3cef98[_0xc6d4('0x2c')]===_0xc6d4('0x2d')){_0x3d46b5=util[_0xc6d4('0xd')]('%s:%s',_0x3cef98['username'],_0x3cef98[_0xc6d4('0x2d')]);}else if(_0x3cef98[_0xc6d4('0x2c')]===_0xc6d4('0x2e')){_0x3d46b5=util[_0xc6d4('0xd')](_0xc6d4('0x2f'),_0x3cef98[_0xc6d4('0x30')],_0x3cef98[_0xc6d4('0x2e')]);}return util['format'](_0xc6d4('0x31'),new Buffer(_0x3d46b5)['toString'](_0xc6d4('0x32')));}function request(_0x1278de){logger[_0xc6d4('0x33')](_0xc6d4('0x34'),JSON[_0xc6d4('0x35')](_0x1278de));return rp(_[_0xc6d4('0x8')](_0x1278de,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0x4c9b8d,_0x5b60fe){var _0x41923b=[];if(_0x4c9b8d&&_0x4c9b8d[_0xc6d4('0x25')]>0x0){_0x41923b=_[_0xc6d4('0x36')](_0x4c9b8d,_0x5b60fe);}return _0x41923b;}function getCustomFields(_0x15e194,_0x1011ac){var _0x298dbc=[];var _0x4762e0={'custom_fields':[]};if(_0x15e194['length']>0x0){_['forEach'](_0x15e194,function(_0x12ef96){if(_['includes'](['string',_0xc6d4('0x37')],_0x12ef96[_0xc6d4('0x38')])&&_0x12ef96[_0xc6d4('0x39')]&&!_0x12ef96[_0xc6d4('0x3a')]){_0x4762e0[_0x12ef96[_0xc6d4('0x39')][_0xc6d4('0x3b')]()]=_0x12ef96['content']['toString']();}else if(_[_0xc6d4('0x3c')]([_0xc6d4('0x3d'),'picklist'],_0x12ef96[_0xc6d4('0x38')])&&_0x12ef96[_0xc6d4('0x3e')]&&_0x12ef96['customField']){_0x4762e0['custom_fields'][_0xc6d4('0x3f')]({'id':_0x12ef96[_0xc6d4('0x3e')],'value':_0x12ef96['content'][_0xc6d4('0x40')]()});}else if(_0x12ef96[_0xc6d4('0x38')]==='variable'&&_0x12ef96[_0xc6d4('0x41')]&&_0x12ef96[_0xc6d4('0x3e')]&&_0x12ef96[_0xc6d4('0x3a')]){_0x1011ac[_0x12ef96[_0xc6d4('0x41')]]&&_0x4762e0[_0xc6d4('0x42')][_0xc6d4('0x3f')]({'id':_0x12ef96[_0xc6d4('0x3e')],'value':_0x1011ac[_0x12ef96[_0xc6d4('0x41')]][_0xc6d4('0x40')]()});}else if(_0x12ef96[_0xc6d4('0x38')]==='customVariable'&&_0x12ef96[_0xc6d4('0x43')]&&_0x12ef96[_0xc6d4('0x43')][_0xc6d4('0x44')]&&_0x12ef96['idField']&&_0x12ef96[_0xc6d4('0x3a')]){_0x1011ac[_0x12ef96['Variable'][_0xc6d4('0x44')][_0xc6d4('0x3b')]()]&&_0x4762e0[_0xc6d4('0x42')]['push']({'id':_0x12ef96[_0xc6d4('0x3e')],'value':_0x1011ac[_0x12ef96[_0xc6d4('0x43')][_0xc6d4('0x44')]['toLowerCase']()][_0xc6d4('0x40')]()});}});}return _0x4762e0;}exports['queue']=function(_0x14b9a6,_0x21d111,_0x5bdeec,_0x4838cc,_0x2629c4,_0x54f6f4){var _0x35efa5,_0x5b50c2;_0x54f6f4[_0xc6d4('0x18')]=intUtil['stripTrailingSlash'](_0x54f6f4[_0xc6d4('0x18')]);_0x54f6f4['serverUrl']=intUtil[_0xc6d4('0x45')](_0x54f6f4[_0xc6d4('0x46')]);if(_0x2629c4&&_0x2629c4[_0xc6d4('0x47')]){logger[_0xc6d4('0xb')](_0xc6d4('0x48'),_0xc6d4('0x49'));_0x21d111[_0xc6d4('0x4a')]=util['format'](_0xc6d4('0x4b'),_0x54f6f4[_0xc6d4('0x46')],_0x21d111[_0xc6d4('0x4c')],md5(_0x21d111[_0xc6d4('0x4c')]));}else{_0x21d111['recordingURL']='';}headers[_0xc6d4('0x4d')]=getAuth(_0x54f6f4);return getUser(_0x54f6f4,_0x4838cc['email'])[_0xc6d4('0x14')](function(_0x51f0dd){_0x35efa5=_0x51f0dd;logger[_0xc6d4('0xb')](_0xc6d4('0x4e'),_0x35efa5['id']);return getEndUser(_0x54f6f4,_0x21d111[_0xc6d4('0x4f')],_0x21d111[_0xc6d4('0x50')]);})[_0xc6d4('0x14')](function(_0x5c0777){_0x5b50c2=_0x5c0777;logger[_0xc6d4('0xb')](_0xc6d4('0x51'),_0x5b50c2['id']);return getTicket(_0x54f6f4,_0x35efa5,_0x5b50c2,_0x5bdeec,_0x21d111);})[_0xc6d4('0x14')](function(_0x5fb36b){if(_0x5fb36b){logger[_0xc6d4('0xb')](_0xc6d4('0x52'),_0x5fb36b['id']);switch(_0x54f6f4['type']){case _0xc6d4('0x53'):logger['info'](_0xc6d4('0x48'),_0xc6d4('0x54'));return request({'uri':util[_0xc6d4('0xd')](_0xc6d4('0x55'),_0x54f6f4['remoteUri'],_0x35efa5['id'],_0x5fb36b['id']),'method':_0xc6d4('0xf')});case _0xc6d4('0x56'):logger['info'](_0xc6d4('0x48'),_0xc6d4('0x57'));emit(util['format'](_0xc6d4('0x58'),_0x4838cc[_0xc6d4('0x44')]),'trigger:browser:url',{'uri':util['format'](_0xc6d4('0x59'),_0x54f6f4['remoteUri'][_0xc6d4('0x5a')](_0xc6d4('0x5b'),''),_0x5fb36b['id'])});break;default:logger[_0xc6d4('0x5c')](_0xc6d4('0x48'),_0xc6d4('0x5d'));}}})[_0xc6d4('0x5e')](function(_0xf0259f){logger['error'](_0xc6d4('0x5f'),util['inspect'](_0xf0259f,{'showHidden':!![],'depth':null}));});};exports[_0xc6d4('0x60')]=function(_0x258279,_0x108e78,_0x2e7560,_0x41f4a5,_0xb90d17,_0x4d981f,_0x476e2b){var _0x40556d,_0x425f56;_0x4d981f[_0xc6d4('0x18')]=intUtil[_0xc6d4('0x45')](_0x4d981f[_0xc6d4('0x18')]);_0x4d981f[_0xc6d4('0x46')]=intUtil['stripTrailingSlash'](_0x4d981f[_0xc6d4('0x46')]);if(_0x476e2b&&_0x476e2b['recordingFormat']&&_0x476e2b['recordingFormat']!=='none'){logger[_0xc6d4('0xb')]('[OUTBOUND]','Recording\x20is\x20enabled!');_0x108e78[_0xc6d4('0x4a')]=util[_0xc6d4('0xd')](_0xc6d4('0x4b'),_0x4d981f['serverUrl'],_0x108e78[_0xc6d4('0x4c')],md5(_0x108e78['uniqueid']));}headers[_0xc6d4('0x4d')]=getAuth(_0x4d981f);return getUser(_0x4d981f,_0x41f4a5[_0xc6d4('0x61')])['then'](function(_0x459687){_0x40556d=_0x459687;logger[_0xc6d4('0xb')](_0xc6d4('0x4e'),_0x40556d['id']);return getEndUser(_0x4d981f,_0x108e78[_0xc6d4('0x62')],_0x108e78[_0xc6d4('0x63')]);})['then'](function(_0x1b3803){_0x425f56=_0x1b3803;logger['info'](_0xc6d4('0x51'),_0x425f56['id']);return getTicket(_0x4d981f,_0x40556d,_0x425f56,_0x2e7560,_0x108e78);})['then'](function(_0xf4cf9c){if(_0xf4cf9c){logger[_0xc6d4('0xb')](_0xc6d4('0x52'),_0xf4cf9c['id']);switch(_0x4d981f[_0xc6d4('0x38')]){case _0xc6d4('0x53'):logger[_0xc6d4('0xb')](_0xc6d4('0x64'),_0xc6d4('0x54'));return request({'uri':util[_0xc6d4('0xd')](_0xc6d4('0x55'),_0x4d981f[_0xc6d4('0x18')],_0x40556d['id'],_0xf4cf9c['id']),'method':_0xc6d4('0xf')});case _0xc6d4('0x56'):logger['info'](_0xc6d4('0x64'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xc6d4('0xd')](_0xc6d4('0x58'),_0x41f4a5[_0xc6d4('0x44')]),_0xc6d4('0x65'),{'uri':util[_0xc6d4('0xd')](_0xc6d4('0x59'),_0x4d981f[_0xc6d4('0x18')][_0xc6d4('0x5a')]('/api/v2',''),_0xf4cf9c['id'])});break;default:logger[_0xc6d4('0x5c')](_0xc6d4('0x64'),_0xc6d4('0x5d'));}}})[_0xc6d4('0x5e')](function(_0x16c130){logger['error'](_0xc6d4('0x66'),util[_0xc6d4('0x67')](_0x16c130,{'showHidden':!![],'depth':null}));});};exports[_0xc6d4('0x68')]=function(_0x19df25,_0x5c3831,_0x50f238,_0x2763c5,_0x3fc476,_0x5c7838){var _0x3427cb,_0x3b3f4d;_0x5c7838[_0xc6d4('0x18')]=intUtil[_0xc6d4('0x45')](_0x5c7838[_0xc6d4('0x18')]);_0x5c7838[_0xc6d4('0x46')]=intUtil[_0xc6d4('0x45')](_0x5c7838['serverUrl']);if(_0x3fc476&&_0x3fc476['monitor_format']){logger['info']('['+_0x5c3831[_0xc6d4('0x69')][_0xc6d4('0x6a')]()+']',_0xc6d4('0x49'));_0x5c3831[_0xc6d4('0x4a')]=util[_0xc6d4('0xd')](_0xc6d4('0x4b'),_0x5c7838['serverUrl'],_0x5c3831[_0xc6d4('0x4c')],md5(_0x5c3831[_0xc6d4('0x4c')]));}else{_0x5c3831[_0xc6d4('0x4a')]='';}headers['Authorization']=getAuth(_0x5c7838);return getUser(_0x5c7838)[_0xc6d4('0x14')](function(_0x452d53){_0x3427cb=_0x452d53;logger[_0xc6d4('0xb')](_0xc6d4('0x4e'),_0x3427cb['id']);return getEndUser(_0x5c7838,_0x5c3831[_0xc6d4('0x4f')],_0x5c3831[_0xc6d4('0x50')]);})[_0xc6d4('0x14')](function(_0x1221bb){_0x3b3f4d=_0x1221bb;logger[_0xc6d4('0xb')](_0xc6d4('0x51'),_0x3b3f4d['id']);return getTicket(_0x5c7838,_0x3427cb,_0x3b3f4d,_0x50f238,_0x5c3831);})[_0xc6d4('0x14')](function(_0x57d1b1){if(_0x57d1b1){logger[_0xc6d4('0xb')]('The\x20Ticket\x20ID\x20is:',_0x57d1b1['id']);}})[_0xc6d4('0x5e')](function(_0x2e5710){logger['error']('['+_0x5c3831[_0xc6d4('0x69')]['toUpperCase']()+']'+'\x20Error\x20running\x20Zendesk\x20integration',util[_0xc6d4('0x67')](_0x2e5710,{'showHidden':!![],'depth':null}));});};
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