Built motion from commit 0900f080.|2.5.45
[motion2.git] / server / services / ami / trigger / integration / zendesk.js
index 8a6df4a..857d29a 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0xfcb7=['%s/tickets.json','remoteUri','POST','merge','Tags','name','getString','Subjects','Descriptions','Fields','then','info','Ticket\x20created!','ticket','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','type:user\x20role:agent\x20email:%s','count','Agent\x20found!','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','length','results','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','end-user','Caller\x20-\x20%s','Enduser\x20created.','password','username','authType','token','%s/token:%s','Basic\x20%s','toString','base64','debug','[HTTP]','stringify','GET','map','forEach','string','picklist','type','nameField','toLowerCase','content','includes','idField','custom_fields','push','variable','variableName','customField','customVariable','Variable','serverUrl','monitor_format','[QUEUE]','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','error','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','stripTrailingSlash','recordingFormat','none','Recording\x20is\x20enabled!','[OUTBOUND]','%s/agent/tickets/%s','replace','/api/v2','Zendesk\x20account\x20type\x20not\x20recognized','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','lastevent','calleridname','\x20Error\x20running\x20Zendesk\x20integration','request-promise','md5','util','ioredis','./util','../../../../config/logger','zendesk','redis','defaults','localhost','socket.io-emitter','application/json','Creating\x20new\x20ticket...','format'];(function(_0x21b016,_0xc19ac0){var _0x19f268=function(_0x1c60de){while(--_0x1c60de){_0x21b016['push'](_0x21b016['shift']());}};_0x19f268(++_0xc19ac0);}(_0xfcb7,0x14b));var _0x7fcb=function(_0x3dd15e,_0x1f0015){_0x3dd15e=_0x3dd15e-0x0;var _0x231fd0=_0xfcb7[_0x3dd15e];return _0x231fd0;};'use strict';var _=require('lodash');var rp=require(_0x7fcb('0x0'));var md5=require(_0x7fcb('0x1'));var util=require(_0x7fcb('0x2'));var Redis=require(_0x7fcb('0x3'));var intUtil=require(_0x7fcb('0x4'));var config=require('../../../../config/environment');var logger=require(_0x7fcb('0x5'))(_0x7fcb('0x6'));config[_0x7fcb('0x7')]=_[_0x7fcb('0x8')](config[_0x7fcb('0x7')],{'host':_0x7fcb('0x9'),'port':0x18eb});var io=require(_0x7fcb('0xa'))(new Redis(config[_0x7fcb('0x7')]));function emit(_0x183480,_0x2440a5,_0x1d5dd9){io['to'](_0x183480)['emit'](_0x2440a5,_0x1d5dd9);}var headers={'Content-Type':'application/json','Accept':_0x7fcb('0xb')};function getTicket(_0x4596a6,_0x339f2d,_0x416972,_0x5d768e,_0x1cdbac){logger['info'](_0x7fcb('0xc'));return request({'uri':util[_0x7fcb('0xd')](_0x7fcb('0xe'),_0x4596a6[_0x7fcb('0xf')]),'method':_0x7fcb('0x10'),'body':{'ticket':_[_0x7fcb('0x11')]({'requester_id':_0x416972['id'],'submitter_id':_0x339f2d?_0x339f2d['id']:undefined,'assignee_id':_0x339f2d?_0x339f2d['id']:undefined,'tags':getTags(_0x5d768e[_0x7fcb('0x12')],_0x7fcb('0x13')),'subject':intUtil[_0x7fcb('0x14')](_0x5d768e[_0x7fcb('0x15')],_0x1cdbac,'\x20'),'description':intUtil[_0x7fcb('0x14')](_0x5d768e[_0x7fcb('0x16')],_0x1cdbac,'\x0a'),'comment':{'public':![],'body':intUtil['getString'](_0x5d768e[_0x7fcb('0x16')],_0x1cdbac,'\x0a')}},getCustomFields(_0x5d768e[_0x7fcb('0x17')],_0x1cdbac))}})[_0x7fcb('0x18')](function(_0x4e4ee4){logger[_0x7fcb('0x19')](_0x7fcb('0x1a'));return _0x4e4ee4[_0x7fcb('0x1b')];});}function getUser(_0x138048,_0xad4b93){if(intUtil[_0x7fcb('0x1c')](_0xad4b93)){logger['info'](_0x7fcb('0x1d'),_0xad4b93);return request({'uri':util[_0x7fcb('0xd')](_0x7fcb('0x1e'),_0x138048[_0x7fcb('0xf')]),'qs':{'query':util[_0x7fcb('0xd')](_0x7fcb('0x1f'),_0xad4b93)}})[_0x7fcb('0x18')](function(_0x35e030){if(_0x35e030[_0x7fcb('0x20')]){logger['info'](_0x7fcb('0x21'));return _['find'](_0x35e030['results'],{'email':_0xad4b93,'role':_0x7fcb('0x22')});}else{logger[_0x7fcb('0x19')](_0x7fcb('0x23'));return request({'uri':util[_0x7fcb('0xd')](_0x7fcb('0x24'),_0x138048[_0x7fcb('0xf')])})[_0x7fcb('0x18')](function(_0x4cc5b0){logger[_0x7fcb('0x19')](_0x7fcb('0x25'));return _0x4cc5b0[_0x7fcb('0x26')];});}});}else{logger[_0x7fcb('0x19')](_0x7fcb('0x23'));return request({'uri':util[_0x7fcb('0xd')]('%s/users/me.json',_0x138048[_0x7fcb('0xf')])})['then'](function(_0x3efd7c){logger[_0x7fcb('0x19')](_0x7fcb('0x25'));return _0x3efd7c[_0x7fcb('0x26')];});}}function getEndUser(_0x41808c,_0x3d0527,_0x2ab0bb){logger['info'](_0x7fcb('0x27'),_0x2ab0bb);return request({'uri':util['format'](_0x7fcb('0x1e'),_0x41808c[_0x7fcb('0xf')]),'qs':{'query':util[_0x7fcb('0xd')](_0x7fcb('0x28'),_0x2ab0bb)}})[_0x7fcb('0x18')](function(_0x2fd90d){var _0x3d4657;if(_0x2fd90d['results'][_0x7fcb('0x29')]){_0x2fd90d[_0x7fcb('0x2a')]=_['filter'](_0x2fd90d['results'],{'suspended':![],'role':'end-user'});if(_0x2fd90d['results'][_0x7fcb('0x29')]){_0x3d4657=_[_0x7fcb('0x2b')](_0x2fd90d['results']);}}if(_0x3d4657){logger[_0x7fcb('0x19')](_0x7fcb('0x2c'));return _0x3d4657;}else{logger['info'](_0x7fcb('0x2d'));return request({'uri':util[_0x7fcb('0xd')](_0x7fcb('0x2e'),_0x41808c[_0x7fcb('0xf')]),'method':_0x7fcb('0x10'),'body':{'user':{'role':_0x7fcb('0x2f'),'name':util[_0x7fcb('0xd')](_0x7fcb('0x30'),_0x3d0527||_0x2ab0bb),'phone':_0x2ab0bb}}})['then'](function(_0x4c849f){logger[_0x7fcb('0x19')](_0x7fcb('0x31'));return _0x4c849f['user'];});}});}function getAuth(_0x185d80){var _0x39941b;if(_0x185d80['authType']===_0x7fcb('0x32')){_0x39941b=util[_0x7fcb('0xd')]('%s:%s',_0x185d80[_0x7fcb('0x33')],_0x185d80['password']);}else if(_0x185d80[_0x7fcb('0x34')]===_0x7fcb('0x35')){_0x39941b=util[_0x7fcb('0xd')](_0x7fcb('0x36'),_0x185d80['username'],_0x185d80[_0x7fcb('0x35')]);}return util[_0x7fcb('0xd')](_0x7fcb('0x37'),new Buffer(_0x39941b)[_0x7fcb('0x38')](_0x7fcb('0x39')));}function request(_0x192258){logger[_0x7fcb('0x3a')](_0x7fcb('0x3b'),JSON[_0x7fcb('0x3c')](_0x192258));return rp(_[_0x7fcb('0x8')](_0x192258,{'method':_0x7fcb('0x3d'),'headers':headers,'json':!![]}));}function getTags(_0x99e419,_0x2f3736){var _0x4c1e1b=[];if(_0x99e419&&_0x99e419[_0x7fcb('0x29')]>0x0){_0x4c1e1b=_[_0x7fcb('0x3e')](_0x99e419,_0x2f3736);}return _0x4c1e1b;}function getCustomFields(_0x116295,_0x2d141c){var _0x19e6e3=[];var _0x2f9743={'custom_fields':[]};if(_0x116295[_0x7fcb('0x29')]>0x0){_[_0x7fcb('0x3f')](_0x116295,function(_0x30bf07){if(_['includes']([_0x7fcb('0x40'),_0x7fcb('0x41')],_0x30bf07[_0x7fcb('0x42')])&&_0x30bf07[_0x7fcb('0x43')]&&!_0x30bf07['customField']){_0x2f9743[_0x30bf07[_0x7fcb('0x43')][_0x7fcb('0x44')]()]=_0x30bf07[_0x7fcb('0x45')][_0x7fcb('0x38')]();}else if(_[_0x7fcb('0x46')]([_0x7fcb('0x40'),'picklist'],_0x30bf07['type'])&&_0x30bf07[_0x7fcb('0x47')]&&_0x30bf07['customField']){_0x2f9743[_0x7fcb('0x48')][_0x7fcb('0x49')]({'id':_0x30bf07['idField'],'value':_0x30bf07[_0x7fcb('0x45')]['toString']()});}else if(_0x30bf07[_0x7fcb('0x42')]===_0x7fcb('0x4a')&&_0x30bf07[_0x7fcb('0x4b')]&&_0x30bf07[_0x7fcb('0x47')]&&_0x30bf07[_0x7fcb('0x4c')]){_0x2d141c[_0x30bf07[_0x7fcb('0x4b')]]&&_0x2f9743[_0x7fcb('0x48')]['push']({'id':_0x30bf07['idField'],'value':_0x2d141c[_0x30bf07[_0x7fcb('0x4b')]]['toString']()});}else if(_0x30bf07['type']===_0x7fcb('0x4d')&&_0x30bf07[_0x7fcb('0x4e')]&&_0x30bf07[_0x7fcb('0x4e')][_0x7fcb('0x13')]&&_0x30bf07[_0x7fcb('0x47')]&&_0x30bf07[_0x7fcb('0x4c')]){_0x2d141c[_0x30bf07[_0x7fcb('0x4e')][_0x7fcb('0x13')]['toLowerCase']()]&&_0x2f9743['custom_fields'][_0x7fcb('0x49')]({'id':_0x30bf07[_0x7fcb('0x47')],'value':_0x2d141c[_0x30bf07[_0x7fcb('0x4e')][_0x7fcb('0x13')][_0x7fcb('0x44')]()][_0x7fcb('0x38')]()});}});}return _0x2f9743;}exports['queue']=function(_0x46af7c,_0x2560bb,_0x5192e0,_0x32834f,_0x499796,_0x52b691){var _0x34d55e,_0x552f53;_0x52b691['remoteUri']=intUtil['stripTrailingSlash'](_0x52b691[_0x7fcb('0xf')]);_0x52b691['serverUrl']=intUtil['stripTrailingSlash'](_0x52b691[_0x7fcb('0x4f')]);if(_0x499796&&_0x499796[_0x7fcb('0x50')]){logger[_0x7fcb('0x19')](_0x7fcb('0x51'),'Recording\x20is\x20enabled!');_0x2560bb[_0x7fcb('0x52')]=util[_0x7fcb('0xd')](_0x7fcb('0x53'),_0x52b691['serverUrl'],_0x2560bb[_0x7fcb('0x54')],md5(_0x2560bb[_0x7fcb('0x54')]));}else{_0x2560bb['recordingURL']='';}headers[_0x7fcb('0x55')]=getAuth(_0x52b691);return getUser(_0x52b691,_0x32834f[_0x7fcb('0x56')])[_0x7fcb('0x18')](function(_0x35dc9e){_0x34d55e=_0x35dc9e;logger[_0x7fcb('0x19')](_0x7fcb('0x57'),_0x34d55e['id']);return getEndUser(_0x52b691,_0x2560bb['calleridname'],_0x2560bb[_0x7fcb('0x58')]);})[_0x7fcb('0x18')](function(_0x27eaf8){_0x552f53=_0x27eaf8;logger[_0x7fcb('0x19')](_0x7fcb('0x59'),_0x552f53['id']);return getTicket(_0x52b691,_0x34d55e,_0x552f53,_0x5192e0,_0x2560bb);})['then'](function(_0x516eb0){if(_0x516eb0){logger[_0x7fcb('0x19')](_0x7fcb('0x5a'),_0x516eb0['id']);switch(_0x52b691['type']){case _0x7fcb('0x5b'):logger[_0x7fcb('0x19')](_0x7fcb('0x51'),_0x7fcb('0x5c'));return request({'uri':util[_0x7fcb('0xd')](_0x7fcb('0x5d'),_0x52b691[_0x7fcb('0xf')],_0x34d55e['id'],_0x516eb0['id']),'method':_0x7fcb('0x10')});case _0x7fcb('0x5e'):logger[_0x7fcb('0x19')](_0x7fcb('0x51'),_0x7fcb('0x5f'));emit(util[_0x7fcb('0xd')](_0x7fcb('0x60'),_0x32834f['name']),'trigger:browser:url',{'uri':util[_0x7fcb('0xd')]('%s/agent/tickets/%s',_0x52b691[_0x7fcb('0xf')]['replace']('/api/v2',''),_0x516eb0['id'])});break;default:logger[_0x7fcb('0x61')](_0x7fcb('0x51'),'Zendesk\x20account\x20type\x20not\x20recognized');}}})[_0x7fcb('0x62')](function(_0x4ba0a4){logger[_0x7fcb('0x61')](_0x7fcb('0x63'),util[_0x7fcb('0x64')](_0x4ba0a4,{'showHidden':!![],'depth':null}));});};exports[_0x7fcb('0x65')]=function(_0x2e9001,_0x2d0ac8,_0x33f2c7,_0x122827,_0x28997f,_0x19ac29,_0x3536e2){var _0x4d9af7,_0x931c86;_0x19ac29['remoteUri']=intUtil[_0x7fcb('0x66')](_0x19ac29[_0x7fcb('0xf')]);_0x19ac29[_0x7fcb('0x4f')]=intUtil[_0x7fcb('0x66')](_0x19ac29[_0x7fcb('0x4f')]);if(_0x3536e2&&_0x3536e2[_0x7fcb('0x67')]&&_0x3536e2[_0x7fcb('0x67')]!==_0x7fcb('0x68')){logger[_0x7fcb('0x19')]('[OUTBOUND]',_0x7fcb('0x69'));_0x2d0ac8[_0x7fcb('0x52')]=util[_0x7fcb('0xd')](_0x7fcb('0x53'),_0x19ac29['serverUrl'],_0x2d0ac8[_0x7fcb('0x54')],md5(_0x2d0ac8[_0x7fcb('0x54')]));}headers[_0x7fcb('0x55')]=getAuth(_0x19ac29);return getUser(_0x19ac29,_0x122827['email'])[_0x7fcb('0x18')](function(_0xf025f7){_0x4d9af7=_0xf025f7;logger['info']('The\x20User\x20ID\x20is:',_0x4d9af7['id']);return getEndUser(_0x19ac29,_0x2d0ac8['destcalleridname'],_0x2d0ac8['destcalleridnum']);})[_0x7fcb('0x18')](function(_0x1b8975){_0x931c86=_0x1b8975;logger['info'](_0x7fcb('0x59'),_0x931c86['id']);return getTicket(_0x19ac29,_0x4d9af7,_0x931c86,_0x33f2c7,_0x2d0ac8);})[_0x7fcb('0x18')](function(_0x19b558){if(_0x19b558){logger[_0x7fcb('0x19')](_0x7fcb('0x5a'),_0x19b558['id']);switch(_0x19ac29[_0x7fcb('0x42')]){case _0x7fcb('0x5b'):logger[_0x7fcb('0x19')](_0x7fcb('0x6a'),_0x7fcb('0x5c'));return request({'uri':util[_0x7fcb('0xd')](_0x7fcb('0x5d'),_0x19ac29[_0x7fcb('0xf')],_0x4d9af7['id'],_0x19b558['id']),'method':_0x7fcb('0x10')});case _0x7fcb('0x5e'):logger[_0x7fcb('0x19')]('[OUTBOUND]',_0x7fcb('0x5f'));emit(util['format'](_0x7fcb('0x60'),_0x122827['name']),'trigger:browser:url',{'uri':util[_0x7fcb('0xd')](_0x7fcb('0x6b'),_0x19ac29[_0x7fcb('0xf')][_0x7fcb('0x6c')](_0x7fcb('0x6d'),''),_0x19b558['id'])});break;default:logger['error']('[OUTBOUND]',_0x7fcb('0x6e'));}}})['catch'](function(_0x3ef45c){logger[_0x7fcb('0x61')](_0x7fcb('0x6f'),util[_0x7fcb('0x64')](_0x3ef45c,{'showHidden':!![],'depth':null}));});};exports['unmanaged']=function(_0x4fb6e0,_0x274564,_0x479fef,_0x6ccdc5,_0x46a7a8,_0x4aa961){var _0x442912,_0x45a138;_0x4aa961[_0x7fcb('0xf')]=intUtil[_0x7fcb('0x66')](_0x4aa961[_0x7fcb('0xf')]);_0x4aa961[_0x7fcb('0x4f')]=intUtil['stripTrailingSlash'](_0x4aa961[_0x7fcb('0x4f')]);if(_0x46a7a8&&_0x46a7a8['monitor_format']){logger[_0x7fcb('0x19')]('['+_0x274564[_0x7fcb('0x70')]['toUpperCase']()+']',_0x7fcb('0x69'));_0x274564[_0x7fcb('0x52')]=util[_0x7fcb('0xd')](_0x7fcb('0x53'),_0x4aa961[_0x7fcb('0x4f')],_0x274564[_0x7fcb('0x54')],md5(_0x274564[_0x7fcb('0x54')]));}else{_0x274564[_0x7fcb('0x52')]='';}headers['Authorization']=getAuth(_0x4aa961);return getUser(_0x4aa961)[_0x7fcb('0x18')](function(_0x3697d3){_0x442912=_0x3697d3;logger[_0x7fcb('0x19')](_0x7fcb('0x57'),_0x442912['id']);return getEndUser(_0x4aa961,_0x274564[_0x7fcb('0x71')],_0x274564['calleridnum']);})[_0x7fcb('0x18')](function(_0x3f2825){_0x45a138=_0x3f2825;logger[_0x7fcb('0x19')](_0x7fcb('0x59'),_0x45a138['id']);return getTicket(_0x4aa961,_0x442912,_0x45a138,_0x479fef,_0x274564);})['then'](function(_0x37ed04){if(_0x37ed04){logger['info'](_0x7fcb('0x5a'),_0x37ed04['id']);}})[_0x7fcb('0x62')](function(_0x4321e1){logger['error']('['+_0x274564[_0x7fcb('0x70')]['toUpperCase']()+']'+_0x7fcb('0x72'),util[_0x7fcb('0x64')](_0x4321e1,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x213d=['count','Agent\x20found!','find','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','user','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','length','filter','end-user','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Caller\x20-\x20%s','Enduser\x20created.','authType','password','username','%s/token:%s','token','debug','[HTTP]','GET','string','picklist','type','nameField','content','toString','includes','idField','custom_fields','push','variableName','customVariable','Variable','customField','toLowerCase','queue','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','[QUEUE]','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','user:%s','trigger:browser:url','replace','/api/v2','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','outbound','recordingFormat','none','destcalleridnum','[OUTBOUND]','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','%s/agent/tickets/%s','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','inspect','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','ioredis','./util','../../../../config/environment','../../../../config/logger','zendesk','defaults','redis','localhost','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','%s/tickets.json','remoteUri','merge','name','getString','Subjects','Descriptions','Fields','then','Ticket\x20created!','ticket','Getting\x20agent\x20with\x20email','format','%s/search.json'];(function(_0x432022,_0x115765){var _0x5488dd=function(_0x27e9e3){while(--_0x27e9e3){_0x432022['push'](_0x432022['shift']());}};_0x5488dd(++_0x115765);}(_0x213d,0x1a2));var _0xd213=function(_0x1d1779,_0x284147){_0x1d1779=_0x1d1779-0x0;var _0x2377e9=_0x213d[_0x1d1779];return _0x2377e9;};'use strict';var _=require(_0xd213('0x0'));var rp=require(_0xd213('0x1'));var md5=require(_0xd213('0x2'));var util=require('util');var Redis=require(_0xd213('0x3'));var intUtil=require(_0xd213('0x4'));var config=require(_0xd213('0x5'));var logger=require(_0xd213('0x6'))(_0xd213('0x7'));config['redis']=_[_0xd213('0x8')](config[_0xd213('0x9')],{'host':_0xd213('0xa'),'port':0x18eb});var io=require(_0xd213('0xb'))(new Redis(config[_0xd213('0x9')]));function emit(_0x44c1a7,_0x1e8e5c,_0x234519){io['to'](_0x44c1a7)[_0xd213('0xc')](_0x1e8e5c,_0x234519);}var headers={'Content-Type':_0xd213('0xd'),'Accept':'application/json'};function getTicket(_0x1593d3,_0x3edfb6,_0x483e29,_0x249bdb,_0x2c5a7c){logger[_0xd213('0xe')](_0xd213('0xf'));return request({'uri':util['format'](_0xd213('0x10'),_0x1593d3[_0xd213('0x11')]),'method':'POST','body':{'ticket':_[_0xd213('0x12')]({'requester_id':_0x483e29['id'],'submitter_id':_0x3edfb6?_0x3edfb6['id']:undefined,'assignee_id':_0x3edfb6?_0x3edfb6['id']:undefined,'tags':getTags(_0x249bdb['Tags'],_0xd213('0x13')),'subject':intUtil[_0xd213('0x14')](_0x249bdb[_0xd213('0x15')],_0x2c5a7c,'\x20'),'description':intUtil[_0xd213('0x14')](_0x249bdb[_0xd213('0x16')],_0x2c5a7c,'\x0a'),'comment':{'public':![],'body':intUtil[_0xd213('0x14')](_0x249bdb[_0xd213('0x16')],_0x2c5a7c,'\x0a')}},getCustomFields(_0x249bdb[_0xd213('0x17')],_0x2c5a7c))}})[_0xd213('0x18')](function(_0x5554ca){logger[_0xd213('0xe')](_0xd213('0x19'));return _0x5554ca[_0xd213('0x1a')];});}function getUser(_0x475bb6,_0x5b89ac){if(intUtil['validateEmail'](_0x5b89ac)){logger['info'](_0xd213('0x1b'),_0x5b89ac);return request({'uri':util[_0xd213('0x1c')](_0xd213('0x1d'),_0x475bb6[_0xd213('0x11')]),'qs':{'query':util[_0xd213('0x1c')]('type:user\x20role:agent\x20email:%s',_0x5b89ac)}})[_0xd213('0x18')](function(_0x145e61){if(_0x145e61[_0xd213('0x1e')]){logger[_0xd213('0xe')](_0xd213('0x1f'));return _[_0xd213('0x20')](_0x145e61[_0xd213('0x21')],{'email':_0x5b89ac,'role':_0xd213('0x22')});}else{logger[_0xd213('0xe')](_0xd213('0x23'));return request({'uri':util[_0xd213('0x1c')](_0xd213('0x24'),_0x475bb6[_0xd213('0x11')])})[_0xd213('0x18')](function(_0x146ef0){logger['info']('Admin\x20account\x20selected.');return _0x146ef0[_0xd213('0x25')];});}});}else{logger[_0xd213('0xe')](_0xd213('0x23'));return request({'uri':util[_0xd213('0x1c')](_0xd213('0x24'),_0x475bb6[_0xd213('0x11')])})[_0xd213('0x18')](function(_0x420e41){logger[_0xd213('0xe')](_0xd213('0x26'));return _0x420e41[_0xd213('0x25')];});}}function getEndUser(_0x3cbaa7,_0x867d9e,_0x4c97c7){logger[_0xd213('0xe')](_0xd213('0x27'),_0x4c97c7);return request({'uri':util['format'](_0xd213('0x1d'),_0x3cbaa7[_0xd213('0x11')]),'qs':{'query':util[_0xd213('0x1c')](_0xd213('0x28'),_0x4c97c7)}})['then'](function(_0x4d152f){var _0xacb66e;if(_0x4d152f[_0xd213('0x21')][_0xd213('0x29')]){_0x4d152f[_0xd213('0x21')]=_[_0xd213('0x2a')](_0x4d152f[_0xd213('0x21')],{'suspended':![],'role':_0xd213('0x2b')});if(_0x4d152f[_0xd213('0x21')][_0xd213('0x29')]){_0xacb66e=_[_0xd213('0x2c')](_0x4d152f[_0xd213('0x21')]);}}if(_0xacb66e){logger['info'](_0xd213('0x2d'));return _0xacb66e;}else{logger[_0xd213('0xe')](_0xd213('0x2e'));return request({'uri':util['format']('%s/users.json',_0x3cbaa7[_0xd213('0x11')]),'method':_0xd213('0x2f'),'body':{'user':{'role':_0xd213('0x2b'),'name':util[_0xd213('0x1c')](_0xd213('0x30'),_0x867d9e||_0x4c97c7),'phone':_0x4c97c7}}})[_0xd213('0x18')](function(_0x156342){logger[_0xd213('0xe')](_0xd213('0x31'));return _0x156342[_0xd213('0x25')];});}});}function getAuth(_0xa9aad){var _0x15588b;if(_0xa9aad[_0xd213('0x32')]===_0xd213('0x33')){_0x15588b=util[_0xd213('0x1c')]('%s:%s',_0xa9aad[_0xd213('0x34')],_0xa9aad['password']);}else if(_0xa9aad[_0xd213('0x32')]==='token'){_0x15588b=util[_0xd213('0x1c')](_0xd213('0x35'),_0xa9aad[_0xd213('0x34')],_0xa9aad[_0xd213('0x36')]);}return util[_0xd213('0x1c')]('Basic\x20%s',new Buffer(_0x15588b)['toString']('base64'));}function request(_0x4fdcd0){logger[_0xd213('0x37')](_0xd213('0x38'),JSON['stringify'](_0x4fdcd0));return rp(_[_0xd213('0x8')](_0x4fdcd0,{'method':_0xd213('0x39'),'headers':headers,'json':!![]}));}function getTags(_0x2bf07a,_0x52552c){var _0x3ad832=[];if(_0x2bf07a&&_0x2bf07a[_0xd213('0x29')]>0x0){_0x3ad832=_['map'](_0x2bf07a,_0x52552c);}return _0x3ad832;}function getCustomFields(_0x3922cf,_0x2e449e){var _0x5df352=[];var _0x1c3f78={'custom_fields':[]};if(_0x3922cf[_0xd213('0x29')]>0x0){_['forEach'](_0x3922cf,function(_0x187aa7){if(_['includes']([_0xd213('0x3a'),_0xd213('0x3b')],_0x187aa7[_0xd213('0x3c')])&&_0x187aa7[_0xd213('0x3d')]&&!_0x187aa7['customField']){_0x1c3f78[_0x187aa7[_0xd213('0x3d')]['toLowerCase']()]=_0x187aa7[_0xd213('0x3e')][_0xd213('0x3f')]();}else if(_[_0xd213('0x40')]([_0xd213('0x3a'),'picklist'],_0x187aa7[_0xd213('0x3c')])&&_0x187aa7[_0xd213('0x41')]&&_0x187aa7['customField']){_0x1c3f78[_0xd213('0x42')][_0xd213('0x43')]({'id':_0x187aa7[_0xd213('0x41')],'value':_0x187aa7[_0xd213('0x3e')][_0xd213('0x3f')]()});}else if(_0x187aa7[_0xd213('0x3c')]==='variable'&&_0x187aa7[_0xd213('0x44')]&&_0x187aa7[_0xd213('0x41')]&&_0x187aa7['customField']){_0x2e449e[_0x187aa7[_0xd213('0x44')]]&&_0x1c3f78['custom_fields'][_0xd213('0x43')]({'id':_0x187aa7[_0xd213('0x41')],'value':_0x2e449e[_0x187aa7['variableName']][_0xd213('0x3f')]()});}else if(_0x187aa7[_0xd213('0x3c')]===_0xd213('0x45')&&_0x187aa7[_0xd213('0x46')]&&_0x187aa7[_0xd213('0x46')][_0xd213('0x13')]&&_0x187aa7[_0xd213('0x41')]&&_0x187aa7[_0xd213('0x47')]){_0x2e449e[_0x187aa7['Variable'][_0xd213('0x13')][_0xd213('0x48')]()]&&_0x1c3f78[_0xd213('0x42')][_0xd213('0x43')]({'id':_0x187aa7[_0xd213('0x41')],'value':_0x2e449e[_0x187aa7[_0xd213('0x46')][_0xd213('0x13')][_0xd213('0x48')]()]['toString']()});}});}return _0x1c3f78;}exports[_0xd213('0x49')]=function(_0x59a8c5,_0x43e249,_0x32d98e,_0x4628d6,_0x4dad52,_0x3b10f0){var _0x14278b,_0x44e629;_0x3b10f0[_0xd213('0x11')]=intUtil[_0xd213('0x4a')](_0x3b10f0[_0xd213('0x11')]);_0x3b10f0[_0xd213('0x4b')]=intUtil[_0xd213('0x4a')](_0x3b10f0[_0xd213('0x4b')]);if(_0x4dad52&&_0x4dad52[_0xd213('0x4c')]){logger[_0xd213('0xe')]('[QUEUE]',_0xd213('0x4d'));_0x43e249[_0xd213('0x4e')]=util[_0xd213('0x1c')](_0xd213('0x4f'),_0x3b10f0[_0xd213('0x4b')],_0x43e249[_0xd213('0x50')],md5(_0x43e249['uniqueid']));}else{_0x43e249[_0xd213('0x4e')]='';}headers['Authorization']=getAuth(_0x3b10f0);return getUser(_0x3b10f0,_0x4628d6[_0xd213('0x51')])[_0xd213('0x18')](function(_0x166903){_0x14278b=_0x166903;logger[_0xd213('0xe')](_0xd213('0x52'),_0x14278b['id']);return getEndUser(_0x3b10f0,_0x43e249[_0xd213('0x53')],_0x43e249[_0xd213('0x54')]);})[_0xd213('0x18')](function(_0x15e7b9){_0x44e629=_0x15e7b9;logger[_0xd213('0xe')](_0xd213('0x55'),_0x44e629['id']);return getTicket(_0x3b10f0,_0x14278b,_0x44e629,_0x32d98e,_0x43e249);})[_0xd213('0x18')](function(_0x417af9){if(_0x417af9){logger[_0xd213('0xe')](_0xd213('0x56'),_0x417af9['id']);switch(_0x3b10f0[_0xd213('0x3c')]){case _0xd213('0x57'):logger['info'](_0xd213('0x58'),_0xd213('0x59'));return request({'uri':util[_0xd213('0x1c')](_0xd213('0x5a'),_0x3b10f0[_0xd213('0x11')],_0x14278b['id'],_0x417af9['id']),'method':_0xd213('0x2f')});case'newTab':logger[_0xd213('0xe')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format'](_0xd213('0x5b'),_0x4628d6['name']),_0xd213('0x5c'),{'uri':util[_0xd213('0x1c')]('%s/agent/tickets/%s',_0x3b10f0[_0xd213('0x11')][_0xd213('0x5d')](_0xd213('0x5e'),''),_0x417af9['id'])});break;default:logger[_0xd213('0x5f')]('[QUEUE]',_0xd213('0x60'));}}})[_0xd213('0x61')](function(_0x3baf49){logger[_0xd213('0x5f')](_0xd213('0x62'),util['inspect'](_0x3baf49,{'showHidden':!![],'depth':null}));});};exports[_0xd213('0x63')]=function(_0x46f77d,_0x348fa7,_0x5840e8,_0x5a03ff,_0x112c3f,_0x40c400,_0x315eb6){var _0x42a5a7,_0x3c277a;_0x40c400['remoteUri']=intUtil[_0xd213('0x4a')](_0x40c400[_0xd213('0x11')]);_0x40c400['serverUrl']=intUtil[_0xd213('0x4a')](_0x40c400[_0xd213('0x4b')]);if(_0x315eb6&&_0x315eb6[_0xd213('0x64')]&&_0x315eb6[_0xd213('0x64')]!==_0xd213('0x65')){logger['info']('[OUTBOUND]','Recording\x20is\x20enabled!');_0x348fa7[_0xd213('0x4e')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x40c400[_0xd213('0x4b')],_0x348fa7[_0xd213('0x50')],md5(_0x348fa7[_0xd213('0x50')]));}headers['Authorization']=getAuth(_0x40c400);return getUser(_0x40c400,_0x5a03ff[_0xd213('0x51')])[_0xd213('0x18')](function(_0x2c3652){_0x42a5a7=_0x2c3652;logger[_0xd213('0xe')](_0xd213('0x52'),_0x42a5a7['id']);return getEndUser(_0x40c400,_0x348fa7['destcalleridname'],_0x348fa7[_0xd213('0x66')]);})[_0xd213('0x18')](function(_0x48209b){_0x3c277a=_0x48209b;logger[_0xd213('0xe')](_0xd213('0x55'),_0x3c277a['id']);return getTicket(_0x40c400,_0x42a5a7,_0x3c277a,_0x5840e8,_0x348fa7);})['then'](function(_0x1273d1){if(_0x1273d1){logger[_0xd213('0xe')](_0xd213('0x56'),_0x1273d1['id']);switch(_0x40c400['type']){case _0xd213('0x57'):logger['info'](_0xd213('0x67'),_0xd213('0x59'));return request({'uri':util[_0xd213('0x1c')](_0xd213('0x5a'),_0x40c400['remoteUri'],_0x42a5a7['id'],_0x1273d1['id']),'method':_0xd213('0x2f')});case _0xd213('0x68'):logger[_0xd213('0xe')]('[OUTBOUND]',_0xd213('0x69'));emit(util['format'](_0xd213('0x5b'),_0x5a03ff[_0xd213('0x13')]),_0xd213('0x5c'),{'uri':util['format'](_0xd213('0x6a'),_0x40c400[_0xd213('0x11')][_0xd213('0x5d')]('/api/v2',''),_0x1273d1['id'])});break;default:logger[_0xd213('0x5f')](_0xd213('0x67'),_0xd213('0x60'));}}})[_0xd213('0x61')](function(_0x3ba70a){logger[_0xd213('0x5f')](_0xd213('0x6b'),util[_0xd213('0x6c')](_0x3ba70a,{'showHidden':!![],'depth':null}));});};exports['unmanaged']=function(_0x45f600,_0x368e19,_0x3e8207,_0x17919b,_0x10f4e5,_0x11c6f0){var _0xb4f2f2,_0x5dee29;_0x11c6f0[_0xd213('0x11')]=intUtil[_0xd213('0x4a')](_0x11c6f0[_0xd213('0x11')]);_0x11c6f0[_0xd213('0x4b')]=intUtil['stripTrailingSlash'](_0x11c6f0[_0xd213('0x4b')]);if(_0x10f4e5&&_0x10f4e5[_0xd213('0x4c')]){logger[_0xd213('0xe')]('['+_0x368e19[_0xd213('0x6d')][_0xd213('0x6e')]()+']',_0xd213('0x4d'));_0x368e19[_0xd213('0x4e')]=util['format'](_0xd213('0x4f'),_0x11c6f0[_0xd213('0x4b')],_0x368e19[_0xd213('0x50')],md5(_0x368e19[_0xd213('0x50')]));}else{_0x368e19[_0xd213('0x4e')]='';}headers['Authorization']=getAuth(_0x11c6f0);return getUser(_0x11c6f0)[_0xd213('0x18')](function(_0x24cd9d){_0xb4f2f2=_0x24cd9d;logger[_0xd213('0xe')](_0xd213('0x52'),_0xb4f2f2['id']);return getEndUser(_0x11c6f0,_0x368e19[_0xd213('0x53')],_0x368e19[_0xd213('0x54')]);})[_0xd213('0x18')](function(_0x3d053a){_0x5dee29=_0x3d053a;logger[_0xd213('0xe')](_0xd213('0x55'),_0x5dee29['id']);return getTicket(_0x11c6f0,_0xb4f2f2,_0x5dee29,_0x3e8207,_0x368e19);})[_0xd213('0x18')](function(_0x54b1e7){if(_0x54b1e7){logger[_0xd213('0xe')]('The\x20Ticket\x20ID\x20is:',_0x54b1e7['id']);}})['catch'](function(_0x209336){logger[_0xd213('0x5f')]('['+_0x368e19[_0xd213('0x6d')][_0xd213('0x6e')]()+']'+_0xd213('0x6f'),util[_0xd213('0x6c')](_0x209336,{'showHidden':!![],'depth':null}));});};
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