Built motion from commit 0900f080.|2.5.45
[motion2.git] / server / services / ami / trigger / integration / zendesk.js
index 94ff8f2..857d29a 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0xce9b=['merge','Tags','name','getString','Subjects','Descriptions','Fields','then','Ticket\x20created!','validateEmail','Getting\x20agent\x20with\x20email','format','%s/search.json','type:user\x20role:agent\x20email:%s','Agent\x20found!','find','results','agent','%s/users/me.json','Admin\x20account\x20selected.','user','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','filter','end-user','first','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','Enduser\x20created.','authType','password','%s:%s','username','token','%s/token:%s','Basic\x20%s','toString','debug','[HTTP]','stringify','length','map','forEach','type','string','nameField','customField','toLowerCase','content','custom_fields','push','variable','variableName','idField','customVariable','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','integrationTab','[QUEUE]','Displaying\x20ticket\x20to\x20agent...','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','Zendesk\x20account\x20type\x20not\x20recognized','catch','error','recordingFormat','none','email','destcalleridnum','The\x20Ticket\x20ID\x20is:','[OUTBOUND]','%s/agent/tickets/%s','abandoned','[ABANDONED]','Authorization','[ABANDONED]\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','redis','defaults','localhost','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','remoteUri','POST'];(function(_0x141a79,_0x160a53){var _0x46d3cb=function(_0x322bc5){while(--_0x322bc5){_0x141a79['push'](_0x141a79['shift']());}};_0x46d3cb(++_0x160a53);}(_0xce9b,0xc6));var _0xbce9=function(_0x3fd648,_0x240452){_0x3fd648=_0x3fd648-0x0;var _0x533bc2=_0xce9b[_0x3fd648];return _0x533bc2;};'use strict';var _=require(_0xbce9('0x0'));var rp=require(_0xbce9('0x1'));var md5=require(_0xbce9('0x2'));var util=require(_0xbce9('0x3'));var Redis=require(_0xbce9('0x4'));var intUtil=require(_0xbce9('0x5'));var config=require(_0xbce9('0x6'));var logger=require(_0xbce9('0x7'))('zendesk');config[_0xbce9('0x8')]=_[_0xbce9('0x9')](config[_0xbce9('0x8')],{'host':_0xbce9('0xa'),'port':0x18eb});var io=require(_0xbce9('0xb'))(new Redis(config[_0xbce9('0x8')]));function emit(_0x10a645,_0x562634,_0x5d92c3){io['to'](_0x10a645)[_0xbce9('0xc')](_0x562634,_0x5d92c3);}var headers={'Content-Type':_0xbce9('0xd'),'Accept':'application/json'};function getTicket(_0x1f9621,_0x30d742,_0x572128,_0x5b766a,_0x2073ea){logger[_0xbce9('0xe')](_0xbce9('0xf'));return request({'uri':util['format']('%s/tickets.json',_0x1f9621[_0xbce9('0x10')]),'method':_0xbce9('0x11'),'body':{'ticket':_[_0xbce9('0x12')]({'requester_id':_0x572128['id'],'submitter_id':_0x30d742?_0x30d742['id']:undefined,'assignee_id':_0x30d742?_0x30d742['id']:undefined,'tags':getTags(_0x5b766a[_0xbce9('0x13')],_0xbce9('0x14')),'subject':intUtil[_0xbce9('0x15')](_0x5b766a[_0xbce9('0x16')],_0x2073ea,'\x20'),'description':intUtil[_0xbce9('0x15')](_0x5b766a[_0xbce9('0x17')],_0x2073ea,'\x0a'),'comment':{'public':![],'body':intUtil[_0xbce9('0x15')](_0x5b766a['Descriptions'],_0x2073ea,'\x0a')}},getCustomFields(_0x5b766a[_0xbce9('0x18')],_0x2073ea))}})[_0xbce9('0x19')](function(_0x12d5df){logger[_0xbce9('0xe')](_0xbce9('0x1a'));return _0x12d5df['ticket'];});}function getUser(_0x19f941,_0x3a5312){if(intUtil[_0xbce9('0x1b')](_0x3a5312)){logger[_0xbce9('0xe')](_0xbce9('0x1c'),_0x3a5312);return request({'uri':util[_0xbce9('0x1d')](_0xbce9('0x1e'),_0x19f941[_0xbce9('0x10')]),'qs':{'query':util[_0xbce9('0x1d')](_0xbce9('0x1f'),_0x3a5312)}})[_0xbce9('0x19')](function(_0x2ec59b){if(_0x2ec59b['count']){logger[_0xbce9('0xe')](_0xbce9('0x20'));return _[_0xbce9('0x21')](_0x2ec59b[_0xbce9('0x22')],{'email':_0x3a5312,'role':_0xbce9('0x23')});}else{logger[_0xbce9('0xe')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xbce9('0x1d')](_0xbce9('0x24'),_0x19f941[_0xbce9('0x10')])})[_0xbce9('0x19')](function(_0x252dbe){logger[_0xbce9('0xe')](_0xbce9('0x25'));return _0x252dbe[_0xbce9('0x26')];});}});}else{logger[_0xbce9('0xe')](_0xbce9('0x27'));return request({'uri':util[_0xbce9('0x1d')](_0xbce9('0x24'),_0x19f941[_0xbce9('0x10')])})[_0xbce9('0x19')](function(_0x39e3b8){logger[_0xbce9('0xe')](_0xbce9('0x25'));return _0x39e3b8[_0xbce9('0x26')];});}}function getEndUser(_0x5e73a8,_0x55f5d5,_0x411951){logger['info'](_0xbce9('0x28'),_0x411951);return request({'uri':util[_0xbce9('0x1d')](_0xbce9('0x1e'),_0x5e73a8[_0xbce9('0x10')]),'qs':{'query':util[_0xbce9('0x1d')](_0xbce9('0x29'),_0x411951)}})[_0xbce9('0x19')](function(_0x40af93){var _0xa5522c;if(_0x40af93[_0xbce9('0x22')]['length']){_0x40af93['results']=_[_0xbce9('0x2a')](_0x40af93['results'],{'suspended':![],'role':_0xbce9('0x2b')});if(_0x40af93[_0xbce9('0x22')]['length']){_0xa5522c=_[_0xbce9('0x2c')](_0x40af93['results']);}}if(_0xa5522c){logger[_0xbce9('0xe')]('Enduser\x20found!');return _0xa5522c;}else{logger['info'](_0xbce9('0x2d'));return request({'uri':util[_0xbce9('0x1d')](_0xbce9('0x2e'),_0x5e73a8['remoteUri']),'method':'POST','body':{'user':{'role':_0xbce9('0x2b'),'name':util[_0xbce9('0x1d')]('Caller\x20-\x20%s',_0x55f5d5||_0x411951),'phone':_0x411951}}})[_0xbce9('0x19')](function(_0x493d02){logger['info'](_0xbce9('0x2f'));return _0x493d02['user'];});}});}function getAuth(_0x1798c8){var _0x2b70d7;if(_0x1798c8[_0xbce9('0x30')]===_0xbce9('0x31')){_0x2b70d7=util[_0xbce9('0x1d')](_0xbce9('0x32'),_0x1798c8[_0xbce9('0x33')],_0x1798c8[_0xbce9('0x31')]);}else if(_0x1798c8[_0xbce9('0x30')]===_0xbce9('0x34')){_0x2b70d7=util[_0xbce9('0x1d')](_0xbce9('0x35'),_0x1798c8[_0xbce9('0x33')],_0x1798c8['token']);}return util[_0xbce9('0x1d')](_0xbce9('0x36'),new Buffer(_0x2b70d7)[_0xbce9('0x37')]('base64'));}function request(_0x3d2bdd){logger[_0xbce9('0x38')](_0xbce9('0x39'),JSON[_0xbce9('0x3a')](_0x3d2bdd));return rp(_[_0xbce9('0x9')](_0x3d2bdd,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0x55851f,_0x54af2f){var _0x401e2b=[];if(_0x55851f&&_0x55851f[_0xbce9('0x3b')]>0x0){_0x401e2b=_[_0xbce9('0x3c')](_0x55851f,_0x54af2f);}return _0x401e2b;}function getCustomFields(_0x16fe41,_0x21f4a7){var _0x32860f=[];var _0x1d53b2={'custom_fields':[]};if(_0x16fe41[_0xbce9('0x3b')]>0x0){_[_0xbce9('0x3d')](_0x16fe41,function(_0x174972){if(_0x174972[_0xbce9('0x3e')]===_0xbce9('0x3f')&&_0x174972[_0xbce9('0x40')]&&!_0x174972[_0xbce9('0x41')]){_0x1d53b2[_0x174972[_0xbce9('0x40')][_0xbce9('0x42')]()]=_0x174972[_0xbce9('0x43')][_0xbce9('0x37')]();}else if(_0x174972[_0xbce9('0x3e')]===_0xbce9('0x3f')&&_0x174972['idField']&&_0x174972[_0xbce9('0x41')]){_0x1d53b2[_0xbce9('0x44')][_0xbce9('0x45')]({'id':_0x174972['idField'],'value':_0x174972['content'][_0xbce9('0x37')]()});}else if(_0x174972[_0xbce9('0x3e')]===_0xbce9('0x46')&&_0x174972[_0xbce9('0x47')]&&_0x174972['idField']&&_0x174972[_0xbce9('0x41')]){_0x21f4a7[_0x174972[_0xbce9('0x47')]]&&_0x1d53b2[_0xbce9('0x44')][_0xbce9('0x45')]({'id':_0x174972[_0xbce9('0x48')],'value':_0x21f4a7[_0x174972['variableName']]['toString']()});}else if(_0x174972[_0xbce9('0x3e')]===_0xbce9('0x49')&&_0x174972[_0xbce9('0x4a')]&&_0x174972[_0xbce9('0x4a')][_0xbce9('0x14')]&&_0x174972['idField']&&_0x174972[_0xbce9('0x41')]){_0x21f4a7[_0x174972[_0xbce9('0x4a')][_0xbce9('0x14')][_0xbce9('0x42')]()]&&_0x1d53b2[_0xbce9('0x44')][_0xbce9('0x45')]({'id':_0x174972[_0xbce9('0x48')],'value':_0x21f4a7[_0x174972['Variable'][_0xbce9('0x14')][_0xbce9('0x42')]()][_0xbce9('0x37')]()});}});}return _0x1d53b2;}exports[_0xbce9('0x4b')]=function(_0x33cda6,_0x593833,_0x5972a4,_0xffd8a6,_0x1cb4d8,_0x37986f){var _0x3e4d5d,_0xbf501f;_0x37986f[_0xbce9('0x10')]=intUtil[_0xbce9('0x4c')](_0x37986f[_0xbce9('0x10')]);_0x37986f['serverUrl']=intUtil[_0xbce9('0x4c')](_0x37986f[_0xbce9('0x4d')]);if(_0x1cb4d8&&_0x1cb4d8[_0xbce9('0x4e')]){logger['info']('[QUEUE]',_0xbce9('0x4f'));_0x593833[_0xbce9('0x50')]=util[_0xbce9('0x1d')](_0xbce9('0x51'),_0x37986f[_0xbce9('0x4d')],_0x593833[_0xbce9('0x52')],md5(_0x593833[_0xbce9('0x52')]));}else{_0x593833[_0xbce9('0x50')]='';}headers['Authorization']=getAuth(_0x37986f);return getUser(_0x37986f,_0xffd8a6['email'])[_0xbce9('0x19')](function(_0x4d987a){_0x3e4d5d=_0x4d987a;logger['info'](_0xbce9('0x53'),_0x3e4d5d['id']);return getEndUser(_0x37986f,_0x593833[_0xbce9('0x54')],_0x593833[_0xbce9('0x55')]);})[_0xbce9('0x19')](function(_0x472f08){_0xbf501f=_0x472f08;logger[_0xbce9('0xe')](_0xbce9('0x56'),_0xbf501f['id']);return getTicket(_0x37986f,_0x3e4d5d,_0xbf501f,_0x5972a4,_0x593833);})[_0xbce9('0x19')](function(_0x1c4ba6){if(_0x1c4ba6){logger[_0xbce9('0xe')]('The\x20Ticket\x20ID\x20is:',_0x1c4ba6['id']);switch(_0x37986f['type']){case _0xbce9('0x57'):logger['info'](_0xbce9('0x58'),_0xbce9('0x59'));return request({'uri':util['format']('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x37986f[_0xbce9('0x10')],_0x3e4d5d['id'],_0x1c4ba6['id']),'method':_0xbce9('0x11')});case _0xbce9('0x5a'):logger[_0xbce9('0xe')](_0xbce9('0x58'),_0xbce9('0x5b'));emit(util[_0xbce9('0x1d')](_0xbce9('0x5c'),_0xffd8a6['name']),_0xbce9('0x5d'),{'uri':util[_0xbce9('0x1d')]('%s/agent/tickets/%s',_0x37986f[_0xbce9('0x10')],_0x1c4ba6['id'])});break;default:logger['error'](_0xbce9('0x58'),_0xbce9('0x5e'));}}})[_0xbce9('0x5f')](function(_0x1803ee){logger[_0xbce9('0x60')]('[QUEUE]\x20Error\x20running\x20Zendesk\x20integration',util['inspect'](_0x1803ee,{'showHidden':!![],'depth':null}));});};exports['outbound']=function(_0x49765b,_0x4902d4,_0x41b4e3,_0x4852dd,_0x31f825,_0x3fdd0b,_0x40a5c1){var _0x3e3c5c,_0x405e06;_0x3fdd0b['remoteUri']=intUtil[_0xbce9('0x4c')](_0x3fdd0b[_0xbce9('0x10')]);_0x3fdd0b[_0xbce9('0x4d')]=intUtil['stripTrailingSlash'](_0x3fdd0b[_0xbce9('0x4d')]);if(_0x40a5c1&&_0x40a5c1[_0xbce9('0x61')]&&_0x40a5c1[_0xbce9('0x61')]!==_0xbce9('0x62')){logger['info']('[OUTBOUND]','Recording\x20is\x20enabled!');_0x4902d4[_0xbce9('0x50')]=util['format'](_0xbce9('0x51'),_0x3fdd0b[_0xbce9('0x4d')],_0x4902d4['uniqueid'],md5(_0x4902d4['uniqueid']));}headers['Authorization']=getAuth(_0x3fdd0b);return getUser(_0x3fdd0b,_0x4852dd[_0xbce9('0x63')])['then'](function(_0x5558e6){_0x3e3c5c=_0x5558e6;logger[_0xbce9('0xe')]('The\x20User\x20ID\x20is:',_0x3e3c5c['id']);return getEndUser(_0x3fdd0b,_0x4902d4['destcalleridname'],_0x4902d4[_0xbce9('0x64')]);})[_0xbce9('0x19')](function(_0x8c28cf){_0x405e06=_0x8c28cf;logger[_0xbce9('0xe')](_0xbce9('0x56'),_0x405e06['id']);return getTicket(_0x3fdd0b,_0x3e3c5c,_0x405e06,_0x41b4e3,_0x4902d4);})[_0xbce9('0x19')](function(_0x260c98){if(_0x260c98){logger['info'](_0xbce9('0x65'),_0x260c98['id']);switch(_0x3fdd0b[_0xbce9('0x3e')]){case _0xbce9('0x57'):logger[_0xbce9('0xe')](_0xbce9('0x66'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util['format']('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x3fdd0b[_0xbce9('0x10')],_0x3e3c5c['id'],_0x260c98['id']),'method':'POST'});case _0xbce9('0x5a'):logger[_0xbce9('0xe')](_0xbce9('0x66'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format'](_0xbce9('0x5c'),_0x4852dd[_0xbce9('0x14')]),'trigger:browser:url',{'uri':util[_0xbce9('0x1d')](_0xbce9('0x67'),_0x3fdd0b[_0xbce9('0x10')],_0x260c98['id'])});break;default:logger['error'](_0xbce9('0x66'),_0xbce9('0x5e'));}}})[_0xbce9('0x5f')](function(_0x1b2cdb){logger[_0xbce9('0x60')]('[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration',util['inspect'](_0x1b2cdb,{'showHidden':!![],'depth':null}));});};exports[_0xbce9('0x68')]=function(_0x4af7f5,_0x63a8b6,_0xbf93c2,_0x51790e,_0x5d1f00,_0x1e1311){var _0x364ad1,_0x294920;_0x1e1311[_0xbce9('0x10')]=intUtil[_0xbce9('0x4c')](_0x1e1311[_0xbce9('0x10')]);_0x1e1311[_0xbce9('0x4d')]=intUtil['stripTrailingSlash'](_0x1e1311['serverUrl']);if(_0x5d1f00&&_0x5d1f00[_0xbce9('0x4e')]){logger[_0xbce9('0xe')](_0xbce9('0x69'),_0xbce9('0x4f'));_0x63a8b6['recordingURL']=util[_0xbce9('0x1d')](_0xbce9('0x51'),_0x1e1311['serverUrl'],_0x63a8b6['uniqueid'],md5(_0x63a8b6[_0xbce9('0x52')]));}else{_0x63a8b6[_0xbce9('0x50')]='';}headers[_0xbce9('0x6a')]=getAuth(_0x1e1311);return getUser(_0x1e1311)[_0xbce9('0x19')](function(_0x27e73c){_0x364ad1=_0x27e73c;logger[_0xbce9('0xe')](_0xbce9('0x53'),_0x364ad1['id']);return getEndUser(_0x1e1311,_0x63a8b6[_0xbce9('0x54')],_0x63a8b6[_0xbce9('0x55')]);})[_0xbce9('0x19')](function(_0x52d9f6){_0x294920=_0x52d9f6;logger[_0xbce9('0xe')](_0xbce9('0x56'),_0x294920['id']);return getTicket(_0x1e1311,_0x364ad1,_0x294920,_0xbf93c2,_0x63a8b6);})[_0xbce9('0x19')](function(_0x408928){if(_0x408928){logger['info'](_0xbce9('0x65'),_0x408928['id']);}})[_0xbce9('0x5f')](function(_0x8b3562){logger['error'](_0xbce9('0x6b'),util['inspect'](_0x8b3562,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x213d=['count','Agent\x20found!','find','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','user','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','length','filter','end-user','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Caller\x20-\x20%s','Enduser\x20created.','authType','password','username','%s/token:%s','token','debug','[HTTP]','GET','string','picklist','type','nameField','content','toString','includes','idField','custom_fields','push','variableName','customVariable','Variable','customField','toLowerCase','queue','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','[QUEUE]','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','user:%s','trigger:browser:url','replace','/api/v2','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','outbound','recordingFormat','none','destcalleridnum','[OUTBOUND]','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','%s/agent/tickets/%s','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','inspect','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','ioredis','./util','../../../../config/environment','../../../../config/logger','zendesk','defaults','redis','localhost','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','%s/tickets.json','remoteUri','merge','name','getString','Subjects','Descriptions','Fields','then','Ticket\x20created!','ticket','Getting\x20agent\x20with\x20email','format','%s/search.json'];(function(_0x432022,_0x115765){var _0x5488dd=function(_0x27e9e3){while(--_0x27e9e3){_0x432022['push'](_0x432022['shift']());}};_0x5488dd(++_0x115765);}(_0x213d,0x1a2));var _0xd213=function(_0x1d1779,_0x284147){_0x1d1779=_0x1d1779-0x0;var _0x2377e9=_0x213d[_0x1d1779];return _0x2377e9;};'use strict';var _=require(_0xd213('0x0'));var rp=require(_0xd213('0x1'));var md5=require(_0xd213('0x2'));var util=require('util');var Redis=require(_0xd213('0x3'));var intUtil=require(_0xd213('0x4'));var config=require(_0xd213('0x5'));var logger=require(_0xd213('0x6'))(_0xd213('0x7'));config['redis']=_[_0xd213('0x8')](config[_0xd213('0x9')],{'host':_0xd213('0xa'),'port':0x18eb});var io=require(_0xd213('0xb'))(new Redis(config[_0xd213('0x9')]));function emit(_0x44c1a7,_0x1e8e5c,_0x234519){io['to'](_0x44c1a7)[_0xd213('0xc')](_0x1e8e5c,_0x234519);}var headers={'Content-Type':_0xd213('0xd'),'Accept':'application/json'};function getTicket(_0x1593d3,_0x3edfb6,_0x483e29,_0x249bdb,_0x2c5a7c){logger[_0xd213('0xe')](_0xd213('0xf'));return request({'uri':util['format'](_0xd213('0x10'),_0x1593d3[_0xd213('0x11')]),'method':'POST','body':{'ticket':_[_0xd213('0x12')]({'requester_id':_0x483e29['id'],'submitter_id':_0x3edfb6?_0x3edfb6['id']:undefined,'assignee_id':_0x3edfb6?_0x3edfb6['id']:undefined,'tags':getTags(_0x249bdb['Tags'],_0xd213('0x13')),'subject':intUtil[_0xd213('0x14')](_0x249bdb[_0xd213('0x15')],_0x2c5a7c,'\x20'),'description':intUtil[_0xd213('0x14')](_0x249bdb[_0xd213('0x16')],_0x2c5a7c,'\x0a'),'comment':{'public':![],'body':intUtil[_0xd213('0x14')](_0x249bdb[_0xd213('0x16')],_0x2c5a7c,'\x0a')}},getCustomFields(_0x249bdb[_0xd213('0x17')],_0x2c5a7c))}})[_0xd213('0x18')](function(_0x5554ca){logger[_0xd213('0xe')](_0xd213('0x19'));return _0x5554ca[_0xd213('0x1a')];});}function getUser(_0x475bb6,_0x5b89ac){if(intUtil['validateEmail'](_0x5b89ac)){logger['info'](_0xd213('0x1b'),_0x5b89ac);return request({'uri':util[_0xd213('0x1c')](_0xd213('0x1d'),_0x475bb6[_0xd213('0x11')]),'qs':{'query':util[_0xd213('0x1c')]('type:user\x20role:agent\x20email:%s',_0x5b89ac)}})[_0xd213('0x18')](function(_0x145e61){if(_0x145e61[_0xd213('0x1e')]){logger[_0xd213('0xe')](_0xd213('0x1f'));return _[_0xd213('0x20')](_0x145e61[_0xd213('0x21')],{'email':_0x5b89ac,'role':_0xd213('0x22')});}else{logger[_0xd213('0xe')](_0xd213('0x23'));return request({'uri':util[_0xd213('0x1c')](_0xd213('0x24'),_0x475bb6[_0xd213('0x11')])})[_0xd213('0x18')](function(_0x146ef0){logger['info']('Admin\x20account\x20selected.');return _0x146ef0[_0xd213('0x25')];});}});}else{logger[_0xd213('0xe')](_0xd213('0x23'));return request({'uri':util[_0xd213('0x1c')](_0xd213('0x24'),_0x475bb6[_0xd213('0x11')])})[_0xd213('0x18')](function(_0x420e41){logger[_0xd213('0xe')](_0xd213('0x26'));return _0x420e41[_0xd213('0x25')];});}}function getEndUser(_0x3cbaa7,_0x867d9e,_0x4c97c7){logger[_0xd213('0xe')](_0xd213('0x27'),_0x4c97c7);return request({'uri':util['format'](_0xd213('0x1d'),_0x3cbaa7[_0xd213('0x11')]),'qs':{'query':util[_0xd213('0x1c')](_0xd213('0x28'),_0x4c97c7)}})['then'](function(_0x4d152f){var _0xacb66e;if(_0x4d152f[_0xd213('0x21')][_0xd213('0x29')]){_0x4d152f[_0xd213('0x21')]=_[_0xd213('0x2a')](_0x4d152f[_0xd213('0x21')],{'suspended':![],'role':_0xd213('0x2b')});if(_0x4d152f[_0xd213('0x21')][_0xd213('0x29')]){_0xacb66e=_[_0xd213('0x2c')](_0x4d152f[_0xd213('0x21')]);}}if(_0xacb66e){logger['info'](_0xd213('0x2d'));return _0xacb66e;}else{logger[_0xd213('0xe')](_0xd213('0x2e'));return request({'uri':util['format']('%s/users.json',_0x3cbaa7[_0xd213('0x11')]),'method':_0xd213('0x2f'),'body':{'user':{'role':_0xd213('0x2b'),'name':util[_0xd213('0x1c')](_0xd213('0x30'),_0x867d9e||_0x4c97c7),'phone':_0x4c97c7}}})[_0xd213('0x18')](function(_0x156342){logger[_0xd213('0xe')](_0xd213('0x31'));return _0x156342[_0xd213('0x25')];});}});}function getAuth(_0xa9aad){var _0x15588b;if(_0xa9aad[_0xd213('0x32')]===_0xd213('0x33')){_0x15588b=util[_0xd213('0x1c')]('%s:%s',_0xa9aad[_0xd213('0x34')],_0xa9aad['password']);}else if(_0xa9aad[_0xd213('0x32')]==='token'){_0x15588b=util[_0xd213('0x1c')](_0xd213('0x35'),_0xa9aad[_0xd213('0x34')],_0xa9aad[_0xd213('0x36')]);}return util[_0xd213('0x1c')]('Basic\x20%s',new Buffer(_0x15588b)['toString']('base64'));}function request(_0x4fdcd0){logger[_0xd213('0x37')](_0xd213('0x38'),JSON['stringify'](_0x4fdcd0));return rp(_[_0xd213('0x8')](_0x4fdcd0,{'method':_0xd213('0x39'),'headers':headers,'json':!![]}));}function getTags(_0x2bf07a,_0x52552c){var _0x3ad832=[];if(_0x2bf07a&&_0x2bf07a[_0xd213('0x29')]>0x0){_0x3ad832=_['map'](_0x2bf07a,_0x52552c);}return _0x3ad832;}function getCustomFields(_0x3922cf,_0x2e449e){var _0x5df352=[];var _0x1c3f78={'custom_fields':[]};if(_0x3922cf[_0xd213('0x29')]>0x0){_['forEach'](_0x3922cf,function(_0x187aa7){if(_['includes']([_0xd213('0x3a'),_0xd213('0x3b')],_0x187aa7[_0xd213('0x3c')])&&_0x187aa7[_0xd213('0x3d')]&&!_0x187aa7['customField']){_0x1c3f78[_0x187aa7[_0xd213('0x3d')]['toLowerCase']()]=_0x187aa7[_0xd213('0x3e')][_0xd213('0x3f')]();}else if(_[_0xd213('0x40')]([_0xd213('0x3a'),'picklist'],_0x187aa7[_0xd213('0x3c')])&&_0x187aa7[_0xd213('0x41')]&&_0x187aa7['customField']){_0x1c3f78[_0xd213('0x42')][_0xd213('0x43')]({'id':_0x187aa7[_0xd213('0x41')],'value':_0x187aa7[_0xd213('0x3e')][_0xd213('0x3f')]()});}else if(_0x187aa7[_0xd213('0x3c')]==='variable'&&_0x187aa7[_0xd213('0x44')]&&_0x187aa7[_0xd213('0x41')]&&_0x187aa7['customField']){_0x2e449e[_0x187aa7[_0xd213('0x44')]]&&_0x1c3f78['custom_fields'][_0xd213('0x43')]({'id':_0x187aa7[_0xd213('0x41')],'value':_0x2e449e[_0x187aa7['variableName']][_0xd213('0x3f')]()});}else if(_0x187aa7[_0xd213('0x3c')]===_0xd213('0x45')&&_0x187aa7[_0xd213('0x46')]&&_0x187aa7[_0xd213('0x46')][_0xd213('0x13')]&&_0x187aa7[_0xd213('0x41')]&&_0x187aa7[_0xd213('0x47')]){_0x2e449e[_0x187aa7['Variable'][_0xd213('0x13')][_0xd213('0x48')]()]&&_0x1c3f78[_0xd213('0x42')][_0xd213('0x43')]({'id':_0x187aa7[_0xd213('0x41')],'value':_0x2e449e[_0x187aa7[_0xd213('0x46')][_0xd213('0x13')][_0xd213('0x48')]()]['toString']()});}});}return _0x1c3f78;}exports[_0xd213('0x49')]=function(_0x59a8c5,_0x43e249,_0x32d98e,_0x4628d6,_0x4dad52,_0x3b10f0){var _0x14278b,_0x44e629;_0x3b10f0[_0xd213('0x11')]=intUtil[_0xd213('0x4a')](_0x3b10f0[_0xd213('0x11')]);_0x3b10f0[_0xd213('0x4b')]=intUtil[_0xd213('0x4a')](_0x3b10f0[_0xd213('0x4b')]);if(_0x4dad52&&_0x4dad52[_0xd213('0x4c')]){logger[_0xd213('0xe')]('[QUEUE]',_0xd213('0x4d'));_0x43e249[_0xd213('0x4e')]=util[_0xd213('0x1c')](_0xd213('0x4f'),_0x3b10f0[_0xd213('0x4b')],_0x43e249[_0xd213('0x50')],md5(_0x43e249['uniqueid']));}else{_0x43e249[_0xd213('0x4e')]='';}headers['Authorization']=getAuth(_0x3b10f0);return getUser(_0x3b10f0,_0x4628d6[_0xd213('0x51')])[_0xd213('0x18')](function(_0x166903){_0x14278b=_0x166903;logger[_0xd213('0xe')](_0xd213('0x52'),_0x14278b['id']);return getEndUser(_0x3b10f0,_0x43e249[_0xd213('0x53')],_0x43e249[_0xd213('0x54')]);})[_0xd213('0x18')](function(_0x15e7b9){_0x44e629=_0x15e7b9;logger[_0xd213('0xe')](_0xd213('0x55'),_0x44e629['id']);return getTicket(_0x3b10f0,_0x14278b,_0x44e629,_0x32d98e,_0x43e249);})[_0xd213('0x18')](function(_0x417af9){if(_0x417af9){logger[_0xd213('0xe')](_0xd213('0x56'),_0x417af9['id']);switch(_0x3b10f0[_0xd213('0x3c')]){case _0xd213('0x57'):logger['info'](_0xd213('0x58'),_0xd213('0x59'));return request({'uri':util[_0xd213('0x1c')](_0xd213('0x5a'),_0x3b10f0[_0xd213('0x11')],_0x14278b['id'],_0x417af9['id']),'method':_0xd213('0x2f')});case'newTab':logger[_0xd213('0xe')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format'](_0xd213('0x5b'),_0x4628d6['name']),_0xd213('0x5c'),{'uri':util[_0xd213('0x1c')]('%s/agent/tickets/%s',_0x3b10f0[_0xd213('0x11')][_0xd213('0x5d')](_0xd213('0x5e'),''),_0x417af9['id'])});break;default:logger[_0xd213('0x5f')]('[QUEUE]',_0xd213('0x60'));}}})[_0xd213('0x61')](function(_0x3baf49){logger[_0xd213('0x5f')](_0xd213('0x62'),util['inspect'](_0x3baf49,{'showHidden':!![],'depth':null}));});};exports[_0xd213('0x63')]=function(_0x46f77d,_0x348fa7,_0x5840e8,_0x5a03ff,_0x112c3f,_0x40c400,_0x315eb6){var _0x42a5a7,_0x3c277a;_0x40c400['remoteUri']=intUtil[_0xd213('0x4a')](_0x40c400[_0xd213('0x11')]);_0x40c400['serverUrl']=intUtil[_0xd213('0x4a')](_0x40c400[_0xd213('0x4b')]);if(_0x315eb6&&_0x315eb6[_0xd213('0x64')]&&_0x315eb6[_0xd213('0x64')]!==_0xd213('0x65')){logger['info']('[OUTBOUND]','Recording\x20is\x20enabled!');_0x348fa7[_0xd213('0x4e')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x40c400[_0xd213('0x4b')],_0x348fa7[_0xd213('0x50')],md5(_0x348fa7[_0xd213('0x50')]));}headers['Authorization']=getAuth(_0x40c400);return getUser(_0x40c400,_0x5a03ff[_0xd213('0x51')])[_0xd213('0x18')](function(_0x2c3652){_0x42a5a7=_0x2c3652;logger[_0xd213('0xe')](_0xd213('0x52'),_0x42a5a7['id']);return getEndUser(_0x40c400,_0x348fa7['destcalleridname'],_0x348fa7[_0xd213('0x66')]);})[_0xd213('0x18')](function(_0x48209b){_0x3c277a=_0x48209b;logger[_0xd213('0xe')](_0xd213('0x55'),_0x3c277a['id']);return getTicket(_0x40c400,_0x42a5a7,_0x3c277a,_0x5840e8,_0x348fa7);})['then'](function(_0x1273d1){if(_0x1273d1){logger[_0xd213('0xe')](_0xd213('0x56'),_0x1273d1['id']);switch(_0x40c400['type']){case _0xd213('0x57'):logger['info'](_0xd213('0x67'),_0xd213('0x59'));return request({'uri':util[_0xd213('0x1c')](_0xd213('0x5a'),_0x40c400['remoteUri'],_0x42a5a7['id'],_0x1273d1['id']),'method':_0xd213('0x2f')});case _0xd213('0x68'):logger[_0xd213('0xe')]('[OUTBOUND]',_0xd213('0x69'));emit(util['format'](_0xd213('0x5b'),_0x5a03ff[_0xd213('0x13')]),_0xd213('0x5c'),{'uri':util['format'](_0xd213('0x6a'),_0x40c400[_0xd213('0x11')][_0xd213('0x5d')]('/api/v2',''),_0x1273d1['id'])});break;default:logger[_0xd213('0x5f')](_0xd213('0x67'),_0xd213('0x60'));}}})[_0xd213('0x61')](function(_0x3ba70a){logger[_0xd213('0x5f')](_0xd213('0x6b'),util[_0xd213('0x6c')](_0x3ba70a,{'showHidden':!![],'depth':null}));});};exports['unmanaged']=function(_0x45f600,_0x368e19,_0x3e8207,_0x17919b,_0x10f4e5,_0x11c6f0){var _0xb4f2f2,_0x5dee29;_0x11c6f0[_0xd213('0x11')]=intUtil[_0xd213('0x4a')](_0x11c6f0[_0xd213('0x11')]);_0x11c6f0[_0xd213('0x4b')]=intUtil['stripTrailingSlash'](_0x11c6f0[_0xd213('0x4b')]);if(_0x10f4e5&&_0x10f4e5[_0xd213('0x4c')]){logger[_0xd213('0xe')]('['+_0x368e19[_0xd213('0x6d')][_0xd213('0x6e')]()+']',_0xd213('0x4d'));_0x368e19[_0xd213('0x4e')]=util['format'](_0xd213('0x4f'),_0x11c6f0[_0xd213('0x4b')],_0x368e19[_0xd213('0x50')],md5(_0x368e19[_0xd213('0x50')]));}else{_0x368e19[_0xd213('0x4e')]='';}headers['Authorization']=getAuth(_0x11c6f0);return getUser(_0x11c6f0)[_0xd213('0x18')](function(_0x24cd9d){_0xb4f2f2=_0x24cd9d;logger[_0xd213('0xe')](_0xd213('0x52'),_0xb4f2f2['id']);return getEndUser(_0x11c6f0,_0x368e19[_0xd213('0x53')],_0x368e19[_0xd213('0x54')]);})[_0xd213('0x18')](function(_0x3d053a){_0x5dee29=_0x3d053a;logger[_0xd213('0xe')](_0xd213('0x55'),_0x5dee29['id']);return getTicket(_0x11c6f0,_0xb4f2f2,_0x5dee29,_0x3e8207,_0x368e19);})[_0xd213('0x18')](function(_0x54b1e7){if(_0x54b1e7){logger[_0xd213('0xe')]('The\x20Ticket\x20ID\x20is:',_0x54b1e7['id']);}})['catch'](function(_0x209336){logger[_0xd213('0x5f')]('['+_0x368e19[_0xd213('0x6d')][_0xd213('0x6e')]()+']'+_0xd213('0x6f'),util[_0xd213('0x6c')](_0x209336,{'showHidden':!![],'depth':null}));});};
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