Built motion from commit 0900f080.|2.5.45
[motion2.git] / server / services / ami / trigger / integration / zendesk.js
index a38b630..857d29a 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x5692=['[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','redis','defaults','localhost','socket.io-emitter','emit','application/json','Creating\x20new\x20ticket...','format','%s/tickets.json','remoteUri','POST','name','getString','Subjects','Descriptions','Fields','then','info','Ticket\x20created!','ticket','Getting\x20agent\x20with\x20email','%s/search.json','Agent\x20found!','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','results','length','filter','end-user','first','Enduser\x20found!','%s/users.json','Caller\x20-\x20%s','authType','password','token','%s/token:%s','username','Basic\x20%s','base64','[HTTP]','stringify','map','forEach','type','nameField','customField','content','toString','string','idField','push','variable','variableName','custom_fields','Variable','toLowerCase','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','newTab','user:%s','trigger:browser:url','%s/agent/tickets/%s','replace','/api/v2','Zendesk\x20account\x20type\x20not\x20recognized','error','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','recordingFormat','none','[OUTBOUND]','email','destcalleridname','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','catch'];(function(_0x5f1b1e,_0x299f3f){var _0x5170ca=function(_0xcfb2a4){while(--_0xcfb2a4){_0x5f1b1e['push'](_0x5f1b1e['shift']());}};_0x5170ca(++_0x299f3f);}(_0x5692,0xe0));var _0x2569=function(_0x14add3,_0x13ce8d){_0x14add3=_0x14add3-0x0;var _0x4a174f=_0x5692[_0x14add3];return _0x4a174f;};'use strict';var _=require(_0x2569('0x0'));var rp=require(_0x2569('0x1'));var md5=require(_0x2569('0x2'));var util=require(_0x2569('0x3'));var Redis=require(_0x2569('0x4'));var intUtil=require(_0x2569('0x5'));var config=require(_0x2569('0x6'));var logger=require(_0x2569('0x7'))('zendesk');config[_0x2569('0x8')]=_[_0x2569('0x9')](config[_0x2569('0x8')],{'host':_0x2569('0xa'),'port':0x18eb});var io=require(_0x2569('0xb'))(new Redis(config[_0x2569('0x8')]));function emit(_0x418bc8,_0x377668,_0x25d7fb){io['to'](_0x418bc8)[_0x2569('0xc')](_0x377668,_0x25d7fb);}var headers={'Content-Type':_0x2569('0xd'),'Accept':_0x2569('0xd')};function getTicket(_0x348db2,_0x5e12f6,_0x3a6cf3,_0x5e7d85,_0x5171d4){logger['info'](_0x2569('0xe'));return request({'uri':util[_0x2569('0xf')](_0x2569('0x10'),_0x348db2[_0x2569('0x11')]),'method':_0x2569('0x12'),'body':{'ticket':_['merge']({'requester_id':_0x3a6cf3['id'],'submitter_id':_0x5e12f6?_0x5e12f6['id']:undefined,'assignee_id':_0x5e12f6?_0x5e12f6['id']:undefined,'tags':getTags(_0x5e7d85['Tags'],_0x2569('0x13')),'subject':intUtil[_0x2569('0x14')](_0x5e7d85[_0x2569('0x15')],_0x5171d4,'\x20'),'description':intUtil[_0x2569('0x14')](_0x5e7d85[_0x2569('0x16')],_0x5171d4,'\x0a'),'comment':{'public':![],'body':intUtil[_0x2569('0x14')](_0x5e7d85[_0x2569('0x16')],_0x5171d4,'\x0a')}},getCustomFields(_0x5e7d85[_0x2569('0x17')],_0x5171d4))}})[_0x2569('0x18')](function(_0x5e22ff){logger[_0x2569('0x19')](_0x2569('0x1a'));return _0x5e22ff[_0x2569('0x1b')];});}function getUser(_0x24c84f,_0x58b99f){if(intUtil['validateEmail'](_0x58b99f)){logger[_0x2569('0x19')](_0x2569('0x1c'),_0x58b99f);return request({'uri':util[_0x2569('0xf')](_0x2569('0x1d'),_0x24c84f[_0x2569('0x11')]),'qs':{'query':util[_0x2569('0xf')]('type:user\x20role:agent\x20email:%s',_0x58b99f)}})['then'](function(_0x5f01fd){if(_0x5f01fd['count']){logger[_0x2569('0x19')](_0x2569('0x1e'));return _['find'](_0x5f01fd['results'],{'email':_0x58b99f,'role':_0x2569('0x1f')});}else{logger[_0x2569('0x19')](_0x2569('0x20'));return request({'uri':util[_0x2569('0xf')](_0x2569('0x21'),_0x24c84f['remoteUri'])})[_0x2569('0x18')](function(_0x33fabe){logger[_0x2569('0x19')](_0x2569('0x22'));return _0x33fabe[_0x2569('0x23')];});}});}else{logger[_0x2569('0x19')](_0x2569('0x20'));return request({'uri':util[_0x2569('0xf')](_0x2569('0x21'),_0x24c84f[_0x2569('0x11')])})[_0x2569('0x18')](function(_0x346cd7){logger[_0x2569('0x19')]('Admin\x20account\x20selected.');return _0x346cd7['user'];});}}function getEndUser(_0x41bab5,_0x44c8b7,_0x142488){logger[_0x2569('0x19')](_0x2569('0x24'),_0x142488);return request({'uri':util[_0x2569('0xf')](_0x2569('0x1d'),_0x41bab5[_0x2569('0x11')]),'qs':{'query':util['format'](_0x2569('0x25'),_0x142488)}})[_0x2569('0x18')](function(_0x1387e7){var _0x2036df;if(_0x1387e7[_0x2569('0x26')][_0x2569('0x27')]){_0x1387e7[_0x2569('0x26')]=_[_0x2569('0x28')](_0x1387e7[_0x2569('0x26')],{'suspended':![],'role':_0x2569('0x29')});if(_0x1387e7[_0x2569('0x26')]['length']){_0x2036df=_[_0x2569('0x2a')](_0x1387e7[_0x2569('0x26')]);}}if(_0x2036df){logger[_0x2569('0x19')](_0x2569('0x2b'));return _0x2036df;}else{logger[_0x2569('0x19')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0x2569('0xf')](_0x2569('0x2c'),_0x41bab5[_0x2569('0x11')]),'method':'POST','body':{'user':{'role':_0x2569('0x29'),'name':util['format'](_0x2569('0x2d'),_0x44c8b7||_0x142488),'phone':_0x142488}}})['then'](function(_0xed41c8){logger[_0x2569('0x19')]('Enduser\x20created.');return _0xed41c8[_0x2569('0x23')];});}});}function getAuth(_0x2d429c){var _0x188d33;if(_0x2d429c[_0x2569('0x2e')]===_0x2569('0x2f')){_0x188d33=util['format']('%s:%s',_0x2d429c['username'],_0x2d429c[_0x2569('0x2f')]);}else if(_0x2d429c[_0x2569('0x2e')]===_0x2569('0x30')){_0x188d33=util[_0x2569('0xf')](_0x2569('0x31'),_0x2d429c[_0x2569('0x32')],_0x2d429c[_0x2569('0x30')]);}return util[_0x2569('0xf')](_0x2569('0x33'),new Buffer(_0x188d33)['toString'](_0x2569('0x34')));}function request(_0x14592e){logger['debug'](_0x2569('0x35'),JSON[_0x2569('0x36')](_0x14592e));return rp(_[_0x2569('0x9')](_0x14592e,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0x56f51a,_0x324063){var _0x21b293=[];if(_0x56f51a&&_0x56f51a[_0x2569('0x27')]>0x0){_0x21b293=_[_0x2569('0x37')](_0x56f51a,_0x324063);}return _0x21b293;}function getCustomFields(_0x5bdc2e,_0xd83ff0){var _0x1dd1bb=[];var _0x3855a3={'custom_fields':[]};if(_0x5bdc2e['length']>0x0){_[_0x2569('0x38')](_0x5bdc2e,function(_0x2c8404){if(_0x2c8404[_0x2569('0x39')]==='string'&&_0x2c8404[_0x2569('0x3a')]&&!_0x2c8404[_0x2569('0x3b')]){_0x3855a3[_0x2c8404[_0x2569('0x3a')]['toLowerCase']()]=_0x2c8404[_0x2569('0x3c')][_0x2569('0x3d')]();}else if(_0x2c8404[_0x2569('0x39')]===_0x2569('0x3e')&&_0x2c8404[_0x2569('0x3f')]&&_0x2c8404[_0x2569('0x3b')]){_0x3855a3['custom_fields'][_0x2569('0x40')]({'id':_0x2c8404[_0x2569('0x3f')],'value':_0x2c8404[_0x2569('0x3c')][_0x2569('0x3d')]()});}else if(_0x2c8404[_0x2569('0x39')]===_0x2569('0x41')&&_0x2c8404['variableName']&&_0x2c8404[_0x2569('0x3f')]&&_0x2c8404[_0x2569('0x3b')]){_0xd83ff0[_0x2c8404[_0x2569('0x42')]]&&_0x3855a3[_0x2569('0x43')][_0x2569('0x40')]({'id':_0x2c8404[_0x2569('0x3f')],'value':_0xd83ff0[_0x2c8404['variableName']][_0x2569('0x3d')]()});}else if(_0x2c8404[_0x2569('0x39')]==='customVariable'&&_0x2c8404[_0x2569('0x44')]&&_0x2c8404[_0x2569('0x44')][_0x2569('0x13')]&&_0x2c8404['idField']&&_0x2c8404[_0x2569('0x3b')]){_0xd83ff0[_0x2c8404['Variable'][_0x2569('0x13')]['toLowerCase']()]&&_0x3855a3[_0x2569('0x43')][_0x2569('0x40')]({'id':_0x2c8404[_0x2569('0x3f')],'value':_0xd83ff0[_0x2c8404[_0x2569('0x44')][_0x2569('0x13')][_0x2569('0x45')]()][_0x2569('0x3d')]()});}});}return _0x3855a3;}exports[_0x2569('0x46')]=function(_0x5a791c,_0x30670b,_0x2f7997,_0xe4f74,_0x4cc7ee,_0x4ba20d){var _0x1d8af7,_0x57b662;_0x4ba20d[_0x2569('0x11')]=intUtil[_0x2569('0x47')](_0x4ba20d[_0x2569('0x11')]);_0x4ba20d[_0x2569('0x48')]=intUtil[_0x2569('0x47')](_0x4ba20d['serverUrl']);if(_0x4cc7ee&&_0x4cc7ee[_0x2569('0x49')]){logger[_0x2569('0x19')](_0x2569('0x4a'),_0x2569('0x4b'));_0x30670b[_0x2569('0x4c')]=util[_0x2569('0xf')](_0x2569('0x4d'),_0x4ba20d[_0x2569('0x48')],_0x30670b[_0x2569('0x4e')],md5(_0x30670b['uniqueid']));}else{_0x30670b[_0x2569('0x4c')]='';}headers[_0x2569('0x4f')]=getAuth(_0x4ba20d);return getUser(_0x4ba20d,_0xe4f74['email'])[_0x2569('0x18')](function(_0x36bacd){_0x1d8af7=_0x36bacd;logger[_0x2569('0x19')](_0x2569('0x50'),_0x1d8af7['id']);return getEndUser(_0x4ba20d,_0x30670b[_0x2569('0x51')],_0x30670b[_0x2569('0x52')]);})['then'](function(_0x320183){_0x57b662=_0x320183;logger[_0x2569('0x19')](_0x2569('0x53'),_0x57b662['id']);return getTicket(_0x4ba20d,_0x1d8af7,_0x57b662,_0x2f7997,_0x30670b);})[_0x2569('0x18')](function(_0x21fe5e){if(_0x21fe5e){logger[_0x2569('0x19')](_0x2569('0x54'),_0x21fe5e['id']);switch(_0x4ba20d[_0x2569('0x39')]){case _0x2569('0x55'):logger[_0x2569('0x19')](_0x2569('0x4a'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util['format']('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x4ba20d['remoteUri'],_0x1d8af7['id'],_0x21fe5e['id']),'method':_0x2569('0x12')});case _0x2569('0x56'):logger[_0x2569('0x19')](_0x2569('0x4a'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x2569('0xf')](_0x2569('0x57'),_0xe4f74[_0x2569('0x13')]),_0x2569('0x58'),{'uri':util['format'](_0x2569('0x59'),_0x4ba20d[_0x2569('0x11')][_0x2569('0x5a')](_0x2569('0x5b'),''),_0x21fe5e['id'])});break;default:logger['error']('[QUEUE]',_0x2569('0x5c'));}}})['catch'](function(_0xa32adc){logger[_0x2569('0x5d')](_0x2569('0x5e'),util[_0x2569('0x5f')](_0xa32adc,{'showHidden':!![],'depth':null}));});};exports[_0x2569('0x60')]=function(_0x5ab807,_0x2118b0,_0x8dac0f,_0x54d44f,_0xf8a859,_0x38f261,_0x51dfe1){var _0x2e6732,_0x2a3495;_0x38f261[_0x2569('0x11')]=intUtil[_0x2569('0x47')](_0x38f261[_0x2569('0x11')]);_0x38f261[_0x2569('0x48')]=intUtil['stripTrailingSlash'](_0x38f261[_0x2569('0x48')]);if(_0x51dfe1&&_0x51dfe1[_0x2569('0x61')]&&_0x51dfe1[_0x2569('0x61')]!==_0x2569('0x62')){logger[_0x2569('0x19')](_0x2569('0x63'),_0x2569('0x4b'));_0x2118b0[_0x2569('0x4c')]=util['format'](_0x2569('0x4d'),_0x38f261[_0x2569('0x48')],_0x2118b0[_0x2569('0x4e')],md5(_0x2118b0['uniqueid']));}headers[_0x2569('0x4f')]=getAuth(_0x38f261);return getUser(_0x38f261,_0x54d44f[_0x2569('0x64')])['then'](function(_0x3ecb85){_0x2e6732=_0x3ecb85;logger[_0x2569('0x19')]('The\x20User\x20ID\x20is:',_0x2e6732['id']);return getEndUser(_0x38f261,_0x2118b0[_0x2569('0x65')],_0x2118b0['destcalleridnum']);})['then'](function(_0x5b4f50){_0x2a3495=_0x5b4f50;logger['info'](_0x2569('0x53'),_0x2a3495['id']);return getTicket(_0x38f261,_0x2e6732,_0x2a3495,_0x8dac0f,_0x2118b0);})['then'](function(_0x27b4fd){if(_0x27b4fd){logger[_0x2569('0x19')](_0x2569('0x54'),_0x27b4fd['id']);switch(_0x38f261[_0x2569('0x39')]){case'integrationTab':logger[_0x2569('0x19')](_0x2569('0x63'),_0x2569('0x66'));return request({'uri':util[_0x2569('0xf')](_0x2569('0x67'),_0x38f261['remoteUri'],_0x2e6732['id'],_0x27b4fd['id']),'method':_0x2569('0x12')});case _0x2569('0x56'):logger['info'](_0x2569('0x63'),_0x2569('0x68'));emit(util[_0x2569('0xf')]('user:%s',_0x54d44f[_0x2569('0x13')]),_0x2569('0x58'),{'uri':util[_0x2569('0xf')]('%s/agent/tickets/%s',_0x38f261[_0x2569('0x11')][_0x2569('0x5a')]('/api/v2',''),_0x27b4fd['id'])});break;default:logger['error'](_0x2569('0x63'),_0x2569('0x5c'));}}})[_0x2569('0x69')](function(_0x4bed43){logger[_0x2569('0x5d')](_0x2569('0x6a'),util[_0x2569('0x5f')](_0x4bed43,{'showHidden':!![],'depth':null}));});};exports['unmanaged']=function(_0x5c1729,_0x4c77ff,_0x44e5d0,_0x9f69a4,_0x44b3a2,_0x59471c){var _0x40d4db,_0x2a2f1f;_0x59471c['remoteUri']=intUtil[_0x2569('0x47')](_0x59471c[_0x2569('0x11')]);_0x59471c[_0x2569('0x48')]=intUtil[_0x2569('0x47')](_0x59471c[_0x2569('0x48')]);if(_0x44b3a2&&_0x44b3a2[_0x2569('0x49')]){logger[_0x2569('0x19')]('['+_0x4c77ff[_0x2569('0x6b')]['toUpperCase']()+']',_0x2569('0x4b'));_0x4c77ff[_0x2569('0x4c')]=util[_0x2569('0xf')](_0x2569('0x4d'),_0x59471c[_0x2569('0x48')],_0x4c77ff['uniqueid'],md5(_0x4c77ff[_0x2569('0x4e')]));}else{_0x4c77ff[_0x2569('0x4c')]='';}headers[_0x2569('0x4f')]=getAuth(_0x59471c);return getUser(_0x59471c)[_0x2569('0x18')](function(_0x213bae){_0x40d4db=_0x213bae;logger[_0x2569('0x19')](_0x2569('0x50'),_0x40d4db['id']);return getEndUser(_0x59471c,_0x4c77ff['calleridname'],_0x4c77ff[_0x2569('0x52')]);})[_0x2569('0x18')](function(_0x858679){_0x2a2f1f=_0x858679;logger[_0x2569('0x19')](_0x2569('0x53'),_0x2a2f1f['id']);return getTicket(_0x59471c,_0x40d4db,_0x2a2f1f,_0x44e5d0,_0x4c77ff);})[_0x2569('0x18')](function(_0x5b11cb){if(_0x5b11cb){logger['info'](_0x2569('0x54'),_0x5b11cb['id']);}})[_0x2569('0x69')](function(_0x7c7395){logger[_0x2569('0x5d')]('['+_0x4c77ff['lastevent'][_0x2569('0x6c')]()+']'+_0x2569('0x6d'),util[_0x2569('0x5f')](_0x7c7395,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x213d=['count','Agent\x20found!','find','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','user','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','length','filter','end-user','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Caller\x20-\x20%s','Enduser\x20created.','authType','password','username','%s/token:%s','token','debug','[HTTP]','GET','string','picklist','type','nameField','content','toString','includes','idField','custom_fields','push','variableName','customVariable','Variable','customField','toLowerCase','queue','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','[QUEUE]','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','user:%s','trigger:browser:url','replace','/api/v2','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','outbound','recordingFormat','none','destcalleridnum','[OUTBOUND]','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','%s/agent/tickets/%s','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','inspect','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','ioredis','./util','../../../../config/environment','../../../../config/logger','zendesk','defaults','redis','localhost','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','%s/tickets.json','remoteUri','merge','name','getString','Subjects','Descriptions','Fields','then','Ticket\x20created!','ticket','Getting\x20agent\x20with\x20email','format','%s/search.json'];(function(_0x432022,_0x115765){var _0x5488dd=function(_0x27e9e3){while(--_0x27e9e3){_0x432022['push'](_0x432022['shift']());}};_0x5488dd(++_0x115765);}(_0x213d,0x1a2));var _0xd213=function(_0x1d1779,_0x284147){_0x1d1779=_0x1d1779-0x0;var _0x2377e9=_0x213d[_0x1d1779];return _0x2377e9;};'use strict';var _=require(_0xd213('0x0'));var rp=require(_0xd213('0x1'));var md5=require(_0xd213('0x2'));var util=require('util');var Redis=require(_0xd213('0x3'));var intUtil=require(_0xd213('0x4'));var config=require(_0xd213('0x5'));var logger=require(_0xd213('0x6'))(_0xd213('0x7'));config['redis']=_[_0xd213('0x8')](config[_0xd213('0x9')],{'host':_0xd213('0xa'),'port':0x18eb});var io=require(_0xd213('0xb'))(new Redis(config[_0xd213('0x9')]));function emit(_0x44c1a7,_0x1e8e5c,_0x234519){io['to'](_0x44c1a7)[_0xd213('0xc')](_0x1e8e5c,_0x234519);}var headers={'Content-Type':_0xd213('0xd'),'Accept':'application/json'};function getTicket(_0x1593d3,_0x3edfb6,_0x483e29,_0x249bdb,_0x2c5a7c){logger[_0xd213('0xe')](_0xd213('0xf'));return request({'uri':util['format'](_0xd213('0x10'),_0x1593d3[_0xd213('0x11')]),'method':'POST','body':{'ticket':_[_0xd213('0x12')]({'requester_id':_0x483e29['id'],'submitter_id':_0x3edfb6?_0x3edfb6['id']:undefined,'assignee_id':_0x3edfb6?_0x3edfb6['id']:undefined,'tags':getTags(_0x249bdb['Tags'],_0xd213('0x13')),'subject':intUtil[_0xd213('0x14')](_0x249bdb[_0xd213('0x15')],_0x2c5a7c,'\x20'),'description':intUtil[_0xd213('0x14')](_0x249bdb[_0xd213('0x16')],_0x2c5a7c,'\x0a'),'comment':{'public':![],'body':intUtil[_0xd213('0x14')](_0x249bdb[_0xd213('0x16')],_0x2c5a7c,'\x0a')}},getCustomFields(_0x249bdb[_0xd213('0x17')],_0x2c5a7c))}})[_0xd213('0x18')](function(_0x5554ca){logger[_0xd213('0xe')](_0xd213('0x19'));return _0x5554ca[_0xd213('0x1a')];});}function getUser(_0x475bb6,_0x5b89ac){if(intUtil['validateEmail'](_0x5b89ac)){logger['info'](_0xd213('0x1b'),_0x5b89ac);return request({'uri':util[_0xd213('0x1c')](_0xd213('0x1d'),_0x475bb6[_0xd213('0x11')]),'qs':{'query':util[_0xd213('0x1c')]('type:user\x20role:agent\x20email:%s',_0x5b89ac)}})[_0xd213('0x18')](function(_0x145e61){if(_0x145e61[_0xd213('0x1e')]){logger[_0xd213('0xe')](_0xd213('0x1f'));return _[_0xd213('0x20')](_0x145e61[_0xd213('0x21')],{'email':_0x5b89ac,'role':_0xd213('0x22')});}else{logger[_0xd213('0xe')](_0xd213('0x23'));return request({'uri':util[_0xd213('0x1c')](_0xd213('0x24'),_0x475bb6[_0xd213('0x11')])})[_0xd213('0x18')](function(_0x146ef0){logger['info']('Admin\x20account\x20selected.');return _0x146ef0[_0xd213('0x25')];});}});}else{logger[_0xd213('0xe')](_0xd213('0x23'));return request({'uri':util[_0xd213('0x1c')](_0xd213('0x24'),_0x475bb6[_0xd213('0x11')])})[_0xd213('0x18')](function(_0x420e41){logger[_0xd213('0xe')](_0xd213('0x26'));return _0x420e41[_0xd213('0x25')];});}}function getEndUser(_0x3cbaa7,_0x867d9e,_0x4c97c7){logger[_0xd213('0xe')](_0xd213('0x27'),_0x4c97c7);return request({'uri':util['format'](_0xd213('0x1d'),_0x3cbaa7[_0xd213('0x11')]),'qs':{'query':util[_0xd213('0x1c')](_0xd213('0x28'),_0x4c97c7)}})['then'](function(_0x4d152f){var _0xacb66e;if(_0x4d152f[_0xd213('0x21')][_0xd213('0x29')]){_0x4d152f[_0xd213('0x21')]=_[_0xd213('0x2a')](_0x4d152f[_0xd213('0x21')],{'suspended':![],'role':_0xd213('0x2b')});if(_0x4d152f[_0xd213('0x21')][_0xd213('0x29')]){_0xacb66e=_[_0xd213('0x2c')](_0x4d152f[_0xd213('0x21')]);}}if(_0xacb66e){logger['info'](_0xd213('0x2d'));return _0xacb66e;}else{logger[_0xd213('0xe')](_0xd213('0x2e'));return request({'uri':util['format']('%s/users.json',_0x3cbaa7[_0xd213('0x11')]),'method':_0xd213('0x2f'),'body':{'user':{'role':_0xd213('0x2b'),'name':util[_0xd213('0x1c')](_0xd213('0x30'),_0x867d9e||_0x4c97c7),'phone':_0x4c97c7}}})[_0xd213('0x18')](function(_0x156342){logger[_0xd213('0xe')](_0xd213('0x31'));return _0x156342[_0xd213('0x25')];});}});}function getAuth(_0xa9aad){var _0x15588b;if(_0xa9aad[_0xd213('0x32')]===_0xd213('0x33')){_0x15588b=util[_0xd213('0x1c')]('%s:%s',_0xa9aad[_0xd213('0x34')],_0xa9aad['password']);}else if(_0xa9aad[_0xd213('0x32')]==='token'){_0x15588b=util[_0xd213('0x1c')](_0xd213('0x35'),_0xa9aad[_0xd213('0x34')],_0xa9aad[_0xd213('0x36')]);}return util[_0xd213('0x1c')]('Basic\x20%s',new Buffer(_0x15588b)['toString']('base64'));}function request(_0x4fdcd0){logger[_0xd213('0x37')](_0xd213('0x38'),JSON['stringify'](_0x4fdcd0));return rp(_[_0xd213('0x8')](_0x4fdcd0,{'method':_0xd213('0x39'),'headers':headers,'json':!![]}));}function getTags(_0x2bf07a,_0x52552c){var _0x3ad832=[];if(_0x2bf07a&&_0x2bf07a[_0xd213('0x29')]>0x0){_0x3ad832=_['map'](_0x2bf07a,_0x52552c);}return _0x3ad832;}function getCustomFields(_0x3922cf,_0x2e449e){var _0x5df352=[];var _0x1c3f78={'custom_fields':[]};if(_0x3922cf[_0xd213('0x29')]>0x0){_['forEach'](_0x3922cf,function(_0x187aa7){if(_['includes']([_0xd213('0x3a'),_0xd213('0x3b')],_0x187aa7[_0xd213('0x3c')])&&_0x187aa7[_0xd213('0x3d')]&&!_0x187aa7['customField']){_0x1c3f78[_0x187aa7[_0xd213('0x3d')]['toLowerCase']()]=_0x187aa7[_0xd213('0x3e')][_0xd213('0x3f')]();}else if(_[_0xd213('0x40')]([_0xd213('0x3a'),'picklist'],_0x187aa7[_0xd213('0x3c')])&&_0x187aa7[_0xd213('0x41')]&&_0x187aa7['customField']){_0x1c3f78[_0xd213('0x42')][_0xd213('0x43')]({'id':_0x187aa7[_0xd213('0x41')],'value':_0x187aa7[_0xd213('0x3e')][_0xd213('0x3f')]()});}else if(_0x187aa7[_0xd213('0x3c')]==='variable'&&_0x187aa7[_0xd213('0x44')]&&_0x187aa7[_0xd213('0x41')]&&_0x187aa7['customField']){_0x2e449e[_0x187aa7[_0xd213('0x44')]]&&_0x1c3f78['custom_fields'][_0xd213('0x43')]({'id':_0x187aa7[_0xd213('0x41')],'value':_0x2e449e[_0x187aa7['variableName']][_0xd213('0x3f')]()});}else if(_0x187aa7[_0xd213('0x3c')]===_0xd213('0x45')&&_0x187aa7[_0xd213('0x46')]&&_0x187aa7[_0xd213('0x46')][_0xd213('0x13')]&&_0x187aa7[_0xd213('0x41')]&&_0x187aa7[_0xd213('0x47')]){_0x2e449e[_0x187aa7['Variable'][_0xd213('0x13')][_0xd213('0x48')]()]&&_0x1c3f78[_0xd213('0x42')][_0xd213('0x43')]({'id':_0x187aa7[_0xd213('0x41')],'value':_0x2e449e[_0x187aa7[_0xd213('0x46')][_0xd213('0x13')][_0xd213('0x48')]()]['toString']()});}});}return _0x1c3f78;}exports[_0xd213('0x49')]=function(_0x59a8c5,_0x43e249,_0x32d98e,_0x4628d6,_0x4dad52,_0x3b10f0){var _0x14278b,_0x44e629;_0x3b10f0[_0xd213('0x11')]=intUtil[_0xd213('0x4a')](_0x3b10f0[_0xd213('0x11')]);_0x3b10f0[_0xd213('0x4b')]=intUtil[_0xd213('0x4a')](_0x3b10f0[_0xd213('0x4b')]);if(_0x4dad52&&_0x4dad52[_0xd213('0x4c')]){logger[_0xd213('0xe')]('[QUEUE]',_0xd213('0x4d'));_0x43e249[_0xd213('0x4e')]=util[_0xd213('0x1c')](_0xd213('0x4f'),_0x3b10f0[_0xd213('0x4b')],_0x43e249[_0xd213('0x50')],md5(_0x43e249['uniqueid']));}else{_0x43e249[_0xd213('0x4e')]='';}headers['Authorization']=getAuth(_0x3b10f0);return getUser(_0x3b10f0,_0x4628d6[_0xd213('0x51')])[_0xd213('0x18')](function(_0x166903){_0x14278b=_0x166903;logger[_0xd213('0xe')](_0xd213('0x52'),_0x14278b['id']);return getEndUser(_0x3b10f0,_0x43e249[_0xd213('0x53')],_0x43e249[_0xd213('0x54')]);})[_0xd213('0x18')](function(_0x15e7b9){_0x44e629=_0x15e7b9;logger[_0xd213('0xe')](_0xd213('0x55'),_0x44e629['id']);return getTicket(_0x3b10f0,_0x14278b,_0x44e629,_0x32d98e,_0x43e249);})[_0xd213('0x18')](function(_0x417af9){if(_0x417af9){logger[_0xd213('0xe')](_0xd213('0x56'),_0x417af9['id']);switch(_0x3b10f0[_0xd213('0x3c')]){case _0xd213('0x57'):logger['info'](_0xd213('0x58'),_0xd213('0x59'));return request({'uri':util[_0xd213('0x1c')](_0xd213('0x5a'),_0x3b10f0[_0xd213('0x11')],_0x14278b['id'],_0x417af9['id']),'method':_0xd213('0x2f')});case'newTab':logger[_0xd213('0xe')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format'](_0xd213('0x5b'),_0x4628d6['name']),_0xd213('0x5c'),{'uri':util[_0xd213('0x1c')]('%s/agent/tickets/%s',_0x3b10f0[_0xd213('0x11')][_0xd213('0x5d')](_0xd213('0x5e'),''),_0x417af9['id'])});break;default:logger[_0xd213('0x5f')]('[QUEUE]',_0xd213('0x60'));}}})[_0xd213('0x61')](function(_0x3baf49){logger[_0xd213('0x5f')](_0xd213('0x62'),util['inspect'](_0x3baf49,{'showHidden':!![],'depth':null}));});};exports[_0xd213('0x63')]=function(_0x46f77d,_0x348fa7,_0x5840e8,_0x5a03ff,_0x112c3f,_0x40c400,_0x315eb6){var _0x42a5a7,_0x3c277a;_0x40c400['remoteUri']=intUtil[_0xd213('0x4a')](_0x40c400[_0xd213('0x11')]);_0x40c400['serverUrl']=intUtil[_0xd213('0x4a')](_0x40c400[_0xd213('0x4b')]);if(_0x315eb6&&_0x315eb6[_0xd213('0x64')]&&_0x315eb6[_0xd213('0x64')]!==_0xd213('0x65')){logger['info']('[OUTBOUND]','Recording\x20is\x20enabled!');_0x348fa7[_0xd213('0x4e')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x40c400[_0xd213('0x4b')],_0x348fa7[_0xd213('0x50')],md5(_0x348fa7[_0xd213('0x50')]));}headers['Authorization']=getAuth(_0x40c400);return getUser(_0x40c400,_0x5a03ff[_0xd213('0x51')])[_0xd213('0x18')](function(_0x2c3652){_0x42a5a7=_0x2c3652;logger[_0xd213('0xe')](_0xd213('0x52'),_0x42a5a7['id']);return getEndUser(_0x40c400,_0x348fa7['destcalleridname'],_0x348fa7[_0xd213('0x66')]);})[_0xd213('0x18')](function(_0x48209b){_0x3c277a=_0x48209b;logger[_0xd213('0xe')](_0xd213('0x55'),_0x3c277a['id']);return getTicket(_0x40c400,_0x42a5a7,_0x3c277a,_0x5840e8,_0x348fa7);})['then'](function(_0x1273d1){if(_0x1273d1){logger[_0xd213('0xe')](_0xd213('0x56'),_0x1273d1['id']);switch(_0x40c400['type']){case _0xd213('0x57'):logger['info'](_0xd213('0x67'),_0xd213('0x59'));return request({'uri':util[_0xd213('0x1c')](_0xd213('0x5a'),_0x40c400['remoteUri'],_0x42a5a7['id'],_0x1273d1['id']),'method':_0xd213('0x2f')});case _0xd213('0x68'):logger[_0xd213('0xe')]('[OUTBOUND]',_0xd213('0x69'));emit(util['format'](_0xd213('0x5b'),_0x5a03ff[_0xd213('0x13')]),_0xd213('0x5c'),{'uri':util['format'](_0xd213('0x6a'),_0x40c400[_0xd213('0x11')][_0xd213('0x5d')]('/api/v2',''),_0x1273d1['id'])});break;default:logger[_0xd213('0x5f')](_0xd213('0x67'),_0xd213('0x60'));}}})[_0xd213('0x61')](function(_0x3ba70a){logger[_0xd213('0x5f')](_0xd213('0x6b'),util[_0xd213('0x6c')](_0x3ba70a,{'showHidden':!![],'depth':null}));});};exports['unmanaged']=function(_0x45f600,_0x368e19,_0x3e8207,_0x17919b,_0x10f4e5,_0x11c6f0){var _0xb4f2f2,_0x5dee29;_0x11c6f0[_0xd213('0x11')]=intUtil[_0xd213('0x4a')](_0x11c6f0[_0xd213('0x11')]);_0x11c6f0[_0xd213('0x4b')]=intUtil['stripTrailingSlash'](_0x11c6f0[_0xd213('0x4b')]);if(_0x10f4e5&&_0x10f4e5[_0xd213('0x4c')]){logger[_0xd213('0xe')]('['+_0x368e19[_0xd213('0x6d')][_0xd213('0x6e')]()+']',_0xd213('0x4d'));_0x368e19[_0xd213('0x4e')]=util['format'](_0xd213('0x4f'),_0x11c6f0[_0xd213('0x4b')],_0x368e19[_0xd213('0x50')],md5(_0x368e19[_0xd213('0x50')]));}else{_0x368e19[_0xd213('0x4e')]='';}headers['Authorization']=getAuth(_0x11c6f0);return getUser(_0x11c6f0)[_0xd213('0x18')](function(_0x24cd9d){_0xb4f2f2=_0x24cd9d;logger[_0xd213('0xe')](_0xd213('0x52'),_0xb4f2f2['id']);return getEndUser(_0x11c6f0,_0x368e19[_0xd213('0x53')],_0x368e19[_0xd213('0x54')]);})[_0xd213('0x18')](function(_0x3d053a){_0x5dee29=_0x3d053a;logger[_0xd213('0xe')](_0xd213('0x55'),_0x5dee29['id']);return getTicket(_0x11c6f0,_0xb4f2f2,_0x5dee29,_0x3e8207,_0x368e19);})[_0xd213('0x18')](function(_0x54b1e7){if(_0x54b1e7){logger[_0xd213('0xe')]('The\x20Ticket\x20ID\x20is:',_0x54b1e7['id']);}})['catch'](function(_0x209336){logger[_0xd213('0x5f')]('['+_0x368e19[_0xd213('0x6d')][_0xd213('0x6e')]()+']'+_0xd213('0x6f'),util[_0xd213('0x6c')](_0x209336,{'showHidden':!![],'depth':null}));});};
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