Built motion from commit 0900f080.|2.5.45
[motion2.git] / server / services / ami / trigger / integration / zendesk.js
index bfee5de..857d29a 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x046d=['%s/token:%s','Basic\x20%s','toString','debug','stringify','GET','map','string','type','nameField','customField','toLowerCase','picklist','idField','custom_fields','variableName','push','customVariable','Variable','name','queue','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','recordingURL','Authorization','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','replace','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','stripTrailingSlash','recordingFormat','none','[OUTBOUND]','destcalleridname','destcalleridnum','integrationTab','%s/agent/tickets/%s','/api/v2','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','monitor_format','toUpperCase','lastevent','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','./util','zendesk','defaults','redis','localhost','socket.io-emitter','application/json','Creating\x20new\x20ticket...','format','%s/tickets.json','POST','merge','Tags','getString','Subjects','Descriptions','Fields','then','info','Ticket\x20created!','ticket','validateEmail','type:user\x20role:agent\x20email:%s','Agent\x20found!','find','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','remoteUri','Admin\x20account\x20selected.','user','type:user\x20role:end-user\x20phone:%s','length','filter','end-user','first','%s/users.json','Caller\x20-\x20%s','Enduser\x20created.','authType','password','%s:%s','username','token'];(function(_0x4d48f4,_0x24eb38){var _0x3f2f2c=function(_0x18a15c){while(--_0x18a15c){_0x4d48f4['push'](_0x4d48f4['shift']());}};_0x3f2f2c(++_0x24eb38);}(_0x046d,0x180));var _0xd046=function(_0x88a170,_0x570911){_0x88a170=_0x88a170-0x0;var _0x171401=_0x046d[_0x88a170];return _0x171401;};'use strict';var _=require(_0xd046('0x0'));var rp=require(_0xd046('0x1'));var md5=require(_0xd046('0x2'));var util=require('util');var Redis=require('ioredis');var intUtil=require(_0xd046('0x3'));var config=require('../../../../config/environment');var logger=require('../../../../config/logger')(_0xd046('0x4'));config['redis']=_[_0xd046('0x5')](config[_0xd046('0x6')],{'host':_0xd046('0x7'),'port':0x18eb});var io=require(_0xd046('0x8'))(new Redis(config[_0xd046('0x6')]));function emit(_0x421e30,_0x2c3cc6,_0x216bb5){io['to'](_0x421e30)['emit'](_0x2c3cc6,_0x216bb5);}var headers={'Content-Type':'application/json','Accept':_0xd046('0x9')};function getTicket(_0x317385,_0x20eebf,_0x4ee9e2,_0x9fd6eb,_0x243441){logger['info'](_0xd046('0xa'));return request({'uri':util[_0xd046('0xb')](_0xd046('0xc'),_0x317385['remoteUri']),'method':_0xd046('0xd'),'body':{'ticket':_[_0xd046('0xe')]({'requester_id':_0x4ee9e2['id'],'submitter_id':_0x20eebf?_0x20eebf['id']:undefined,'assignee_id':_0x20eebf?_0x20eebf['id']:undefined,'tags':getTags(_0x9fd6eb[_0xd046('0xf')],'name'),'subject':intUtil[_0xd046('0x10')](_0x9fd6eb[_0xd046('0x11')],_0x243441,'\x20'),'description':intUtil['getString'](_0x9fd6eb[_0xd046('0x12')],_0x243441,'\x0a'),'comment':{'public':![],'body':intUtil[_0xd046('0x10')](_0x9fd6eb[_0xd046('0x12')],_0x243441,'\x0a')}},getCustomFields(_0x9fd6eb[_0xd046('0x13')],_0x243441))}})[_0xd046('0x14')](function(_0x3cf9ac){logger[_0xd046('0x15')](_0xd046('0x16'));return _0x3cf9ac[_0xd046('0x17')];});}function getUser(_0x5b5250,_0x56ebe8){if(intUtil[_0xd046('0x18')](_0x56ebe8)){logger[_0xd046('0x15')]('Getting\x20agent\x20with\x20email',_0x56ebe8);return request({'uri':util['format']('%s/search.json',_0x5b5250['remoteUri']),'qs':{'query':util[_0xd046('0xb')](_0xd046('0x19'),_0x56ebe8)}})[_0xd046('0x14')](function(_0x29509e){if(_0x29509e['count']){logger[_0xd046('0x15')](_0xd046('0x1a'));return _[_0xd046('0x1b')](_0x29509e[_0xd046('0x1c')],{'email':_0x56ebe8,'role':_0xd046('0x1d')});}else{logger['info'](_0xd046('0x1e'));return request({'uri':util['format'](_0xd046('0x1f'),_0x5b5250[_0xd046('0x20')])})[_0xd046('0x14')](function(_0x5afddd){logger['info'](_0xd046('0x21'));return _0x5afddd[_0xd046('0x22')];});}});}else{logger[_0xd046('0x15')](_0xd046('0x1e'));return request({'uri':util[_0xd046('0xb')]('%s/users/me.json',_0x5b5250['remoteUri'])})[_0xd046('0x14')](function(_0x5d0172){logger[_0xd046('0x15')]('Admin\x20account\x20selected.');return _0x5d0172['user'];});}}function getEndUser(_0x1f742b,_0x49add4,_0x2229bd){logger[_0xd046('0x15')]('Searching\x20enduser\x20with\x20phone',_0x2229bd);return request({'uri':util['format']('%s/search.json',_0x1f742b['remoteUri']),'qs':{'query':util[_0xd046('0xb')](_0xd046('0x23'),_0x2229bd)}})['then'](function(_0x7c84bc){var _0x5b30c6;if(_0x7c84bc[_0xd046('0x1c')][_0xd046('0x24')]){_0x7c84bc[_0xd046('0x1c')]=_[_0xd046('0x25')](_0x7c84bc[_0xd046('0x1c')],{'suspended':![],'role':_0xd046('0x26')});if(_0x7c84bc['results']['length']){_0x5b30c6=_[_0xd046('0x27')](_0x7c84bc[_0xd046('0x1c')]);}}if(_0x5b30c6){logger['info']('Enduser\x20found!');return _0x5b30c6;}else{logger[_0xd046('0x15')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0xd046('0xb')](_0xd046('0x28'),_0x1f742b['remoteUri']),'method':_0xd046('0xd'),'body':{'user':{'role':'end-user','name':util['format'](_0xd046('0x29'),_0x49add4||_0x2229bd),'phone':_0x2229bd}}})['then'](function(_0x367cb7){logger[_0xd046('0x15')](_0xd046('0x2a'));return _0x367cb7[_0xd046('0x22')];});}});}function getAuth(_0x1f1770){var _0x58377a;if(_0x1f1770[_0xd046('0x2b')]===_0xd046('0x2c')){_0x58377a=util[_0xd046('0xb')](_0xd046('0x2d'),_0x1f1770[_0xd046('0x2e')],_0x1f1770['password']);}else if(_0x1f1770[_0xd046('0x2b')]===_0xd046('0x2f')){_0x58377a=util['format'](_0xd046('0x30'),_0x1f1770[_0xd046('0x2e')],_0x1f1770[_0xd046('0x2f')]);}return util['format'](_0xd046('0x31'),new Buffer(_0x58377a)[_0xd046('0x32')]('base64'));}function request(_0x24ce8f){logger[_0xd046('0x33')]('[HTTP]',JSON[_0xd046('0x34')](_0x24ce8f));return rp(_['defaults'](_0x24ce8f,{'method':_0xd046('0x35'),'headers':headers,'json':!![]}));}function getTags(_0x49ff6c,_0x4e95d9){var _0x253246=[];if(_0x49ff6c&&_0x49ff6c['length']>0x0){_0x253246=_[_0xd046('0x36')](_0x49ff6c,_0x4e95d9);}return _0x253246;}function getCustomFields(_0x112476,_0x41cfba){var _0x377afe=[];var _0x1aa2fb={'custom_fields':[]};if(_0x112476[_0xd046('0x24')]>0x0){_['forEach'](_0x112476,function(_0x27c41a){if(_['includes']([_0xd046('0x37'),'picklist'],_0x27c41a[_0xd046('0x38')])&&_0x27c41a[_0xd046('0x39')]&&!_0x27c41a[_0xd046('0x3a')]){_0x1aa2fb[_0x27c41a['nameField'][_0xd046('0x3b')]()]=_0x27c41a['content'][_0xd046('0x32')]();}else if(_['includes']([_0xd046('0x37'),_0xd046('0x3c')],_0x27c41a['type'])&&_0x27c41a[_0xd046('0x3d')]&&_0x27c41a[_0xd046('0x3a')]){_0x1aa2fb[_0xd046('0x3e')]['push']({'id':_0x27c41a[_0xd046('0x3d')],'value':_0x27c41a['content'][_0xd046('0x32')]()});}else if(_0x27c41a[_0xd046('0x38')]==='variable'&&_0x27c41a[_0xd046('0x3f')]&&_0x27c41a['idField']&&_0x27c41a['customField']){_0x41cfba[_0x27c41a[_0xd046('0x3f')]]&&_0x1aa2fb[_0xd046('0x3e')][_0xd046('0x40')]({'id':_0x27c41a['idField'],'value':_0x41cfba[_0x27c41a[_0xd046('0x3f')]]['toString']()});}else if(_0x27c41a['type']===_0xd046('0x41')&&_0x27c41a[_0xd046('0x42')]&&_0x27c41a[_0xd046('0x42')][_0xd046('0x43')]&&_0x27c41a[_0xd046('0x3d')]&&_0x27c41a[_0xd046('0x3a')]){_0x41cfba[_0x27c41a[_0xd046('0x42')][_0xd046('0x43')][_0xd046('0x3b')]()]&&_0x1aa2fb['custom_fields'][_0xd046('0x40')]({'id':_0x27c41a[_0xd046('0x3d')],'value':_0x41cfba[_0x27c41a[_0xd046('0x42')][_0xd046('0x43')][_0xd046('0x3b')]()][_0xd046('0x32')]()});}});}return _0x1aa2fb;}exports[_0xd046('0x44')]=function(_0x1790fb,_0x2f2380,_0x493b04,_0x48c7f9,_0x5d03ed,_0x1e99a5){var _0x243efa,_0x37b957;_0x1e99a5[_0xd046('0x20')]=intUtil['stripTrailingSlash'](_0x1e99a5['remoteUri']);_0x1e99a5['serverUrl']=intUtil['stripTrailingSlash'](_0x1e99a5[_0xd046('0x45')]);if(_0x5d03ed&&_0x5d03ed['monitor_format']){logger[_0xd046('0x15')](_0xd046('0x46'),_0xd046('0x47'));_0x2f2380['recordingURL']=util[_0xd046('0xb')](_0xd046('0x48'),_0x1e99a5['serverUrl'],_0x2f2380[_0xd046('0x49')],md5(_0x2f2380[_0xd046('0x49')]));}else{_0x2f2380[_0xd046('0x4a')]='';}headers[_0xd046('0x4b')]=getAuth(_0x1e99a5);return getUser(_0x1e99a5,_0x48c7f9[_0xd046('0x4c')])[_0xd046('0x14')](function(_0x219148){_0x243efa=_0x219148;logger[_0xd046('0x15')](_0xd046('0x4d'),_0x243efa['id']);return getEndUser(_0x1e99a5,_0x2f2380[_0xd046('0x4e')],_0x2f2380[_0xd046('0x4f')]);})['then'](function(_0x44ea50){_0x37b957=_0x44ea50;logger[_0xd046('0x15')](_0xd046('0x50'),_0x37b957['id']);return getTicket(_0x1e99a5,_0x243efa,_0x37b957,_0x493b04,_0x2f2380);})['then'](function(_0x8b9da6){if(_0x8b9da6){logger[_0xd046('0x15')](_0xd046('0x51'),_0x8b9da6['id']);switch(_0x1e99a5[_0xd046('0x38')]){case'integrationTab':logger['info'](_0xd046('0x46'),_0xd046('0x52'));return request({'uri':util[_0xd046('0xb')](_0xd046('0x53'),_0x1e99a5['remoteUri'],_0x243efa['id'],_0x8b9da6['id']),'method':_0xd046('0xd')});case _0xd046('0x54'):logger[_0xd046('0x15')](_0xd046('0x46'),_0xd046('0x55'));emit(util['format'](_0xd046('0x56'),_0x48c7f9[_0xd046('0x43')]),_0xd046('0x57'),{'uri':util['format']('%s/agent/tickets/%s',_0x1e99a5[_0xd046('0x20')][_0xd046('0x58')]('/api/v2',''),_0x8b9da6['id'])});break;default:logger[_0xd046('0x59')](_0xd046('0x46'),_0xd046('0x5a'));}}})[_0xd046('0x5b')](function(_0x2b0c90){logger['error'](_0xd046('0x5c'),util[_0xd046('0x5d')](_0x2b0c90,{'showHidden':!![],'depth':null}));});};exports['outbound']=function(_0x801229,_0x47891d,_0x5d7b00,_0x37b7c4,_0x2128c8,_0x3ed5f8,_0x5c8752){var _0x242361,_0x100baa;_0x3ed5f8[_0xd046('0x20')]=intUtil[_0xd046('0x5e')](_0x3ed5f8[_0xd046('0x20')]);_0x3ed5f8[_0xd046('0x45')]=intUtil['stripTrailingSlash'](_0x3ed5f8[_0xd046('0x45')]);if(_0x5c8752&&_0x5c8752[_0xd046('0x5f')]&&_0x5c8752[_0xd046('0x5f')]!==_0xd046('0x60')){logger[_0xd046('0x15')](_0xd046('0x61'),_0xd046('0x47'));_0x47891d[_0xd046('0x4a')]=util['format'](_0xd046('0x48'),_0x3ed5f8[_0xd046('0x45')],_0x47891d[_0xd046('0x49')],md5(_0x47891d['uniqueid']));}headers[_0xd046('0x4b')]=getAuth(_0x3ed5f8);return getUser(_0x3ed5f8,_0x37b7c4[_0xd046('0x4c')])[_0xd046('0x14')](function(_0x139897){_0x242361=_0x139897;logger['info'](_0xd046('0x4d'),_0x242361['id']);return getEndUser(_0x3ed5f8,_0x47891d[_0xd046('0x62')],_0x47891d[_0xd046('0x63')]);})[_0xd046('0x14')](function(_0x3b75b6){_0x100baa=_0x3b75b6;logger[_0xd046('0x15')](_0xd046('0x50'),_0x100baa['id']);return getTicket(_0x3ed5f8,_0x242361,_0x100baa,_0x5d7b00,_0x47891d);})['then'](function(_0x49aec7){if(_0x49aec7){logger[_0xd046('0x15')]('The\x20Ticket\x20ID\x20is:',_0x49aec7['id']);switch(_0x3ed5f8[_0xd046('0x38')]){case _0xd046('0x64'):logger['info']('[OUTBOUND]',_0xd046('0x52'));return request({'uri':util[_0xd046('0xb')](_0xd046('0x53'),_0x3ed5f8[_0xd046('0x20')],_0x242361['id'],_0x49aec7['id']),'method':_0xd046('0xd')});case _0xd046('0x54'):logger['info'](_0xd046('0x61'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xd046('0xb')]('user:%s',_0x37b7c4[_0xd046('0x43')]),_0xd046('0x57'),{'uri':util[_0xd046('0xb')](_0xd046('0x65'),_0x3ed5f8[_0xd046('0x20')][_0xd046('0x58')](_0xd046('0x66'),''),_0x49aec7['id'])});break;default:logger[_0xd046('0x59')]('[OUTBOUND]',_0xd046('0x5a'));}}})[_0xd046('0x5b')](function(_0xf3a3dd){logger[_0xd046('0x59')](_0xd046('0x67'),util[_0xd046('0x5d')](_0xf3a3dd,{'showHidden':!![],'depth':null}));});};exports['unmanaged']=function(_0x548907,_0x127256,_0x53c47f,_0x430a71,_0xa4ad32,_0x42cdd4){var _0x34766b,_0x5d7538;_0x42cdd4['remoteUri']=intUtil[_0xd046('0x5e')](_0x42cdd4[_0xd046('0x20')]);_0x42cdd4[_0xd046('0x45')]=intUtil[_0xd046('0x5e')](_0x42cdd4['serverUrl']);if(_0xa4ad32&&_0xa4ad32[_0xd046('0x68')]){logger[_0xd046('0x15')]('['+_0x127256['lastevent'][_0xd046('0x69')]()+']',_0xd046('0x47'));_0x127256[_0xd046('0x4a')]=util['format'](_0xd046('0x48'),_0x42cdd4[_0xd046('0x45')],_0x127256[_0xd046('0x49')],md5(_0x127256[_0xd046('0x49')]));}else{_0x127256[_0xd046('0x4a')]='';}headers[_0xd046('0x4b')]=getAuth(_0x42cdd4);return getUser(_0x42cdd4)[_0xd046('0x14')](function(_0x66f933){_0x34766b=_0x66f933;logger[_0xd046('0x15')]('The\x20User\x20ID\x20is:',_0x34766b['id']);return getEndUser(_0x42cdd4,_0x127256[_0xd046('0x4e')],_0x127256['calleridnum']);})['then'](function(_0x5a6396){_0x5d7538=_0x5a6396;logger[_0xd046('0x15')](_0xd046('0x50'),_0x5d7538['id']);return getTicket(_0x42cdd4,_0x34766b,_0x5d7538,_0x53c47f,_0x127256);})['then'](function(_0x106d01){if(_0x106d01){logger['info'](_0xd046('0x51'),_0x106d01['id']);}})[_0xd046('0x5b')](function(_0x46e63c){logger[_0xd046('0x59')]('['+_0x127256[_0xd046('0x6a')]['toUpperCase']()+']'+_0xd046('0x6b'),util['inspect'](_0x46e63c,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x213d=['count','Agent\x20found!','find','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','user','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','length','filter','end-user','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Caller\x20-\x20%s','Enduser\x20created.','authType','password','username','%s/token:%s','token','debug','[HTTP]','GET','string','picklist','type','nameField','content','toString','includes','idField','custom_fields','push','variableName','customVariable','Variable','customField','toLowerCase','queue','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','[QUEUE]','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','user:%s','trigger:browser:url','replace','/api/v2','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','outbound','recordingFormat','none','destcalleridnum','[OUTBOUND]','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','%s/agent/tickets/%s','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','inspect','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','ioredis','./util','../../../../config/environment','../../../../config/logger','zendesk','defaults','redis','localhost','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','%s/tickets.json','remoteUri','merge','name','getString','Subjects','Descriptions','Fields','then','Ticket\x20created!','ticket','Getting\x20agent\x20with\x20email','format','%s/search.json'];(function(_0x432022,_0x115765){var _0x5488dd=function(_0x27e9e3){while(--_0x27e9e3){_0x432022['push'](_0x432022['shift']());}};_0x5488dd(++_0x115765);}(_0x213d,0x1a2));var _0xd213=function(_0x1d1779,_0x284147){_0x1d1779=_0x1d1779-0x0;var _0x2377e9=_0x213d[_0x1d1779];return _0x2377e9;};'use strict';var _=require(_0xd213('0x0'));var rp=require(_0xd213('0x1'));var md5=require(_0xd213('0x2'));var util=require('util');var Redis=require(_0xd213('0x3'));var intUtil=require(_0xd213('0x4'));var config=require(_0xd213('0x5'));var logger=require(_0xd213('0x6'))(_0xd213('0x7'));config['redis']=_[_0xd213('0x8')](config[_0xd213('0x9')],{'host':_0xd213('0xa'),'port':0x18eb});var io=require(_0xd213('0xb'))(new Redis(config[_0xd213('0x9')]));function emit(_0x44c1a7,_0x1e8e5c,_0x234519){io['to'](_0x44c1a7)[_0xd213('0xc')](_0x1e8e5c,_0x234519);}var headers={'Content-Type':_0xd213('0xd'),'Accept':'application/json'};function getTicket(_0x1593d3,_0x3edfb6,_0x483e29,_0x249bdb,_0x2c5a7c){logger[_0xd213('0xe')](_0xd213('0xf'));return request({'uri':util['format'](_0xd213('0x10'),_0x1593d3[_0xd213('0x11')]),'method':'POST','body':{'ticket':_[_0xd213('0x12')]({'requester_id':_0x483e29['id'],'submitter_id':_0x3edfb6?_0x3edfb6['id']:undefined,'assignee_id':_0x3edfb6?_0x3edfb6['id']:undefined,'tags':getTags(_0x249bdb['Tags'],_0xd213('0x13')),'subject':intUtil[_0xd213('0x14')](_0x249bdb[_0xd213('0x15')],_0x2c5a7c,'\x20'),'description':intUtil[_0xd213('0x14')](_0x249bdb[_0xd213('0x16')],_0x2c5a7c,'\x0a'),'comment':{'public':![],'body':intUtil[_0xd213('0x14')](_0x249bdb[_0xd213('0x16')],_0x2c5a7c,'\x0a')}},getCustomFields(_0x249bdb[_0xd213('0x17')],_0x2c5a7c))}})[_0xd213('0x18')](function(_0x5554ca){logger[_0xd213('0xe')](_0xd213('0x19'));return _0x5554ca[_0xd213('0x1a')];});}function getUser(_0x475bb6,_0x5b89ac){if(intUtil['validateEmail'](_0x5b89ac)){logger['info'](_0xd213('0x1b'),_0x5b89ac);return request({'uri':util[_0xd213('0x1c')](_0xd213('0x1d'),_0x475bb6[_0xd213('0x11')]),'qs':{'query':util[_0xd213('0x1c')]('type:user\x20role:agent\x20email:%s',_0x5b89ac)}})[_0xd213('0x18')](function(_0x145e61){if(_0x145e61[_0xd213('0x1e')]){logger[_0xd213('0xe')](_0xd213('0x1f'));return _[_0xd213('0x20')](_0x145e61[_0xd213('0x21')],{'email':_0x5b89ac,'role':_0xd213('0x22')});}else{logger[_0xd213('0xe')](_0xd213('0x23'));return request({'uri':util[_0xd213('0x1c')](_0xd213('0x24'),_0x475bb6[_0xd213('0x11')])})[_0xd213('0x18')](function(_0x146ef0){logger['info']('Admin\x20account\x20selected.');return _0x146ef0[_0xd213('0x25')];});}});}else{logger[_0xd213('0xe')](_0xd213('0x23'));return request({'uri':util[_0xd213('0x1c')](_0xd213('0x24'),_0x475bb6[_0xd213('0x11')])})[_0xd213('0x18')](function(_0x420e41){logger[_0xd213('0xe')](_0xd213('0x26'));return _0x420e41[_0xd213('0x25')];});}}function getEndUser(_0x3cbaa7,_0x867d9e,_0x4c97c7){logger[_0xd213('0xe')](_0xd213('0x27'),_0x4c97c7);return request({'uri':util['format'](_0xd213('0x1d'),_0x3cbaa7[_0xd213('0x11')]),'qs':{'query':util[_0xd213('0x1c')](_0xd213('0x28'),_0x4c97c7)}})['then'](function(_0x4d152f){var _0xacb66e;if(_0x4d152f[_0xd213('0x21')][_0xd213('0x29')]){_0x4d152f[_0xd213('0x21')]=_[_0xd213('0x2a')](_0x4d152f[_0xd213('0x21')],{'suspended':![],'role':_0xd213('0x2b')});if(_0x4d152f[_0xd213('0x21')][_0xd213('0x29')]){_0xacb66e=_[_0xd213('0x2c')](_0x4d152f[_0xd213('0x21')]);}}if(_0xacb66e){logger['info'](_0xd213('0x2d'));return _0xacb66e;}else{logger[_0xd213('0xe')](_0xd213('0x2e'));return request({'uri':util['format']('%s/users.json',_0x3cbaa7[_0xd213('0x11')]),'method':_0xd213('0x2f'),'body':{'user':{'role':_0xd213('0x2b'),'name':util[_0xd213('0x1c')](_0xd213('0x30'),_0x867d9e||_0x4c97c7),'phone':_0x4c97c7}}})[_0xd213('0x18')](function(_0x156342){logger[_0xd213('0xe')](_0xd213('0x31'));return _0x156342[_0xd213('0x25')];});}});}function getAuth(_0xa9aad){var _0x15588b;if(_0xa9aad[_0xd213('0x32')]===_0xd213('0x33')){_0x15588b=util[_0xd213('0x1c')]('%s:%s',_0xa9aad[_0xd213('0x34')],_0xa9aad['password']);}else if(_0xa9aad[_0xd213('0x32')]==='token'){_0x15588b=util[_0xd213('0x1c')](_0xd213('0x35'),_0xa9aad[_0xd213('0x34')],_0xa9aad[_0xd213('0x36')]);}return util[_0xd213('0x1c')]('Basic\x20%s',new Buffer(_0x15588b)['toString']('base64'));}function request(_0x4fdcd0){logger[_0xd213('0x37')](_0xd213('0x38'),JSON['stringify'](_0x4fdcd0));return rp(_[_0xd213('0x8')](_0x4fdcd0,{'method':_0xd213('0x39'),'headers':headers,'json':!![]}));}function getTags(_0x2bf07a,_0x52552c){var _0x3ad832=[];if(_0x2bf07a&&_0x2bf07a[_0xd213('0x29')]>0x0){_0x3ad832=_['map'](_0x2bf07a,_0x52552c);}return _0x3ad832;}function getCustomFields(_0x3922cf,_0x2e449e){var _0x5df352=[];var _0x1c3f78={'custom_fields':[]};if(_0x3922cf[_0xd213('0x29')]>0x0){_['forEach'](_0x3922cf,function(_0x187aa7){if(_['includes']([_0xd213('0x3a'),_0xd213('0x3b')],_0x187aa7[_0xd213('0x3c')])&&_0x187aa7[_0xd213('0x3d')]&&!_0x187aa7['customField']){_0x1c3f78[_0x187aa7[_0xd213('0x3d')]['toLowerCase']()]=_0x187aa7[_0xd213('0x3e')][_0xd213('0x3f')]();}else if(_[_0xd213('0x40')]([_0xd213('0x3a'),'picklist'],_0x187aa7[_0xd213('0x3c')])&&_0x187aa7[_0xd213('0x41')]&&_0x187aa7['customField']){_0x1c3f78[_0xd213('0x42')][_0xd213('0x43')]({'id':_0x187aa7[_0xd213('0x41')],'value':_0x187aa7[_0xd213('0x3e')][_0xd213('0x3f')]()});}else if(_0x187aa7[_0xd213('0x3c')]==='variable'&&_0x187aa7[_0xd213('0x44')]&&_0x187aa7[_0xd213('0x41')]&&_0x187aa7['customField']){_0x2e449e[_0x187aa7[_0xd213('0x44')]]&&_0x1c3f78['custom_fields'][_0xd213('0x43')]({'id':_0x187aa7[_0xd213('0x41')],'value':_0x2e449e[_0x187aa7['variableName']][_0xd213('0x3f')]()});}else if(_0x187aa7[_0xd213('0x3c')]===_0xd213('0x45')&&_0x187aa7[_0xd213('0x46')]&&_0x187aa7[_0xd213('0x46')][_0xd213('0x13')]&&_0x187aa7[_0xd213('0x41')]&&_0x187aa7[_0xd213('0x47')]){_0x2e449e[_0x187aa7['Variable'][_0xd213('0x13')][_0xd213('0x48')]()]&&_0x1c3f78[_0xd213('0x42')][_0xd213('0x43')]({'id':_0x187aa7[_0xd213('0x41')],'value':_0x2e449e[_0x187aa7[_0xd213('0x46')][_0xd213('0x13')][_0xd213('0x48')]()]['toString']()});}});}return _0x1c3f78;}exports[_0xd213('0x49')]=function(_0x59a8c5,_0x43e249,_0x32d98e,_0x4628d6,_0x4dad52,_0x3b10f0){var _0x14278b,_0x44e629;_0x3b10f0[_0xd213('0x11')]=intUtil[_0xd213('0x4a')](_0x3b10f0[_0xd213('0x11')]);_0x3b10f0[_0xd213('0x4b')]=intUtil[_0xd213('0x4a')](_0x3b10f0[_0xd213('0x4b')]);if(_0x4dad52&&_0x4dad52[_0xd213('0x4c')]){logger[_0xd213('0xe')]('[QUEUE]',_0xd213('0x4d'));_0x43e249[_0xd213('0x4e')]=util[_0xd213('0x1c')](_0xd213('0x4f'),_0x3b10f0[_0xd213('0x4b')],_0x43e249[_0xd213('0x50')],md5(_0x43e249['uniqueid']));}else{_0x43e249[_0xd213('0x4e')]='';}headers['Authorization']=getAuth(_0x3b10f0);return getUser(_0x3b10f0,_0x4628d6[_0xd213('0x51')])[_0xd213('0x18')](function(_0x166903){_0x14278b=_0x166903;logger[_0xd213('0xe')](_0xd213('0x52'),_0x14278b['id']);return getEndUser(_0x3b10f0,_0x43e249[_0xd213('0x53')],_0x43e249[_0xd213('0x54')]);})[_0xd213('0x18')](function(_0x15e7b9){_0x44e629=_0x15e7b9;logger[_0xd213('0xe')](_0xd213('0x55'),_0x44e629['id']);return getTicket(_0x3b10f0,_0x14278b,_0x44e629,_0x32d98e,_0x43e249);})[_0xd213('0x18')](function(_0x417af9){if(_0x417af9){logger[_0xd213('0xe')](_0xd213('0x56'),_0x417af9['id']);switch(_0x3b10f0[_0xd213('0x3c')]){case _0xd213('0x57'):logger['info'](_0xd213('0x58'),_0xd213('0x59'));return request({'uri':util[_0xd213('0x1c')](_0xd213('0x5a'),_0x3b10f0[_0xd213('0x11')],_0x14278b['id'],_0x417af9['id']),'method':_0xd213('0x2f')});case'newTab':logger[_0xd213('0xe')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format'](_0xd213('0x5b'),_0x4628d6['name']),_0xd213('0x5c'),{'uri':util[_0xd213('0x1c')]('%s/agent/tickets/%s',_0x3b10f0[_0xd213('0x11')][_0xd213('0x5d')](_0xd213('0x5e'),''),_0x417af9['id'])});break;default:logger[_0xd213('0x5f')]('[QUEUE]',_0xd213('0x60'));}}})[_0xd213('0x61')](function(_0x3baf49){logger[_0xd213('0x5f')](_0xd213('0x62'),util['inspect'](_0x3baf49,{'showHidden':!![],'depth':null}));});};exports[_0xd213('0x63')]=function(_0x46f77d,_0x348fa7,_0x5840e8,_0x5a03ff,_0x112c3f,_0x40c400,_0x315eb6){var _0x42a5a7,_0x3c277a;_0x40c400['remoteUri']=intUtil[_0xd213('0x4a')](_0x40c400[_0xd213('0x11')]);_0x40c400['serverUrl']=intUtil[_0xd213('0x4a')](_0x40c400[_0xd213('0x4b')]);if(_0x315eb6&&_0x315eb6[_0xd213('0x64')]&&_0x315eb6[_0xd213('0x64')]!==_0xd213('0x65')){logger['info']('[OUTBOUND]','Recording\x20is\x20enabled!');_0x348fa7[_0xd213('0x4e')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x40c400[_0xd213('0x4b')],_0x348fa7[_0xd213('0x50')],md5(_0x348fa7[_0xd213('0x50')]));}headers['Authorization']=getAuth(_0x40c400);return getUser(_0x40c400,_0x5a03ff[_0xd213('0x51')])[_0xd213('0x18')](function(_0x2c3652){_0x42a5a7=_0x2c3652;logger[_0xd213('0xe')](_0xd213('0x52'),_0x42a5a7['id']);return getEndUser(_0x40c400,_0x348fa7['destcalleridname'],_0x348fa7[_0xd213('0x66')]);})[_0xd213('0x18')](function(_0x48209b){_0x3c277a=_0x48209b;logger[_0xd213('0xe')](_0xd213('0x55'),_0x3c277a['id']);return getTicket(_0x40c400,_0x42a5a7,_0x3c277a,_0x5840e8,_0x348fa7);})['then'](function(_0x1273d1){if(_0x1273d1){logger[_0xd213('0xe')](_0xd213('0x56'),_0x1273d1['id']);switch(_0x40c400['type']){case _0xd213('0x57'):logger['info'](_0xd213('0x67'),_0xd213('0x59'));return request({'uri':util[_0xd213('0x1c')](_0xd213('0x5a'),_0x40c400['remoteUri'],_0x42a5a7['id'],_0x1273d1['id']),'method':_0xd213('0x2f')});case _0xd213('0x68'):logger[_0xd213('0xe')]('[OUTBOUND]',_0xd213('0x69'));emit(util['format'](_0xd213('0x5b'),_0x5a03ff[_0xd213('0x13')]),_0xd213('0x5c'),{'uri':util['format'](_0xd213('0x6a'),_0x40c400[_0xd213('0x11')][_0xd213('0x5d')]('/api/v2',''),_0x1273d1['id'])});break;default:logger[_0xd213('0x5f')](_0xd213('0x67'),_0xd213('0x60'));}}})[_0xd213('0x61')](function(_0x3ba70a){logger[_0xd213('0x5f')](_0xd213('0x6b'),util[_0xd213('0x6c')](_0x3ba70a,{'showHidden':!![],'depth':null}));});};exports['unmanaged']=function(_0x45f600,_0x368e19,_0x3e8207,_0x17919b,_0x10f4e5,_0x11c6f0){var _0xb4f2f2,_0x5dee29;_0x11c6f0[_0xd213('0x11')]=intUtil[_0xd213('0x4a')](_0x11c6f0[_0xd213('0x11')]);_0x11c6f0[_0xd213('0x4b')]=intUtil['stripTrailingSlash'](_0x11c6f0[_0xd213('0x4b')]);if(_0x10f4e5&&_0x10f4e5[_0xd213('0x4c')]){logger[_0xd213('0xe')]('['+_0x368e19[_0xd213('0x6d')][_0xd213('0x6e')]()+']',_0xd213('0x4d'));_0x368e19[_0xd213('0x4e')]=util['format'](_0xd213('0x4f'),_0x11c6f0[_0xd213('0x4b')],_0x368e19[_0xd213('0x50')],md5(_0x368e19[_0xd213('0x50')]));}else{_0x368e19[_0xd213('0x4e')]='';}headers['Authorization']=getAuth(_0x11c6f0);return getUser(_0x11c6f0)[_0xd213('0x18')](function(_0x24cd9d){_0xb4f2f2=_0x24cd9d;logger[_0xd213('0xe')](_0xd213('0x52'),_0xb4f2f2['id']);return getEndUser(_0x11c6f0,_0x368e19[_0xd213('0x53')],_0x368e19[_0xd213('0x54')]);})[_0xd213('0x18')](function(_0x3d053a){_0x5dee29=_0x3d053a;logger[_0xd213('0xe')](_0xd213('0x55'),_0x5dee29['id']);return getTicket(_0x11c6f0,_0xb4f2f2,_0x5dee29,_0x3e8207,_0x368e19);})[_0xd213('0x18')](function(_0x54b1e7){if(_0x54b1e7){logger[_0xd213('0xe')]('The\x20Ticket\x20ID\x20is:',_0x54b1e7['id']);}})['catch'](function(_0x209336){logger[_0xd213('0x5f')]('['+_0x368e19[_0xd213('0x6d')][_0xd213('0x6e')]()+']'+_0xd213('0x6f'),util[_0xd213('0x6c')](_0x209336,{'showHidden':!![],'depth':null}));});};
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