Built motion from commit 0900f080.|2.5.45
[motion2.git] / server / services / ami / trigger / integration / zendesk.js
index dff86e5..857d29a 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x00e1=['Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','%s/agent/tickets/%s','replace','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','zendesk','redis','defaults','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','%s/tickets.json','remoteUri','POST','merge','Tags','name','getString','Descriptions','Fields','Ticket\x20created!','ticket','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','format','type:user\x20role:agent\x20email:%s','then','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','results','filter','end-user','first','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','authType','%s:%s','username','password','token','%s/token:%s','Basic\x20%s','toString','[HTTP]','stringify','GET','length','forEach','string','nameField','content','type','idField','customField','custom_fields','push','variable','variableName','Variable','toLowerCase','queue','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','user:%s','trigger:browser:url','/api/v2','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','stripTrailingSlash','recordingFormat','none','The\x20User\x20ID\x20is:','destcalleridname','destcalleridnum','integrationTab','[OUTBOUND]','newTab'];(function(_0x146718,_0x5a626d){var _0x127c92=function(_0x53094c){while(--_0x53094c){_0x146718['push'](_0x146718['shift']());}};_0x127c92(++_0x5a626d);}(_0x00e1,0x151));var _0x100e=function(_0x18c671,_0x303d80){_0x18c671=_0x18c671-0x0;var _0x1df021=_0x00e1[_0x18c671];return _0x1df021;};'use strict';var _=require('lodash');var rp=require(_0x100e('0x0'));var md5=require(_0x100e('0x1'));var util=require(_0x100e('0x2'));var Redis=require(_0x100e('0x3'));var intUtil=require(_0x100e('0x4'));var config=require(_0x100e('0x5'));var logger=require(_0x100e('0x6'))(_0x100e('0x7'));config[_0x100e('0x8')]=_[_0x100e('0x9')](config[_0x100e('0x8')],{'host':'localhost','port':0x18eb});var io=require(_0x100e('0xa'))(new Redis(config['redis']));function emit(_0x474b47,_0x9eea2,_0x4c4787){io['to'](_0x474b47)[_0x100e('0xb')](_0x9eea2,_0x4c4787);}var headers={'Content-Type':_0x100e('0xc'),'Accept':_0x100e('0xc')};function getTicket(_0x2a2fd0,_0x252350,_0x351495,_0x12b744,_0x34d294){logger[_0x100e('0xd')](_0x100e('0xe'));return request({'uri':util['format'](_0x100e('0xf'),_0x2a2fd0[_0x100e('0x10')]),'method':_0x100e('0x11'),'body':{'ticket':_[_0x100e('0x12')]({'requester_id':_0x351495['id'],'submitter_id':_0x252350?_0x252350['id']:undefined,'assignee_id':_0x252350?_0x252350['id']:undefined,'tags':getTags(_0x12b744[_0x100e('0x13')],_0x100e('0x14')),'subject':intUtil[_0x100e('0x15')](_0x12b744['Subjects'],_0x34d294,'\x20'),'description':intUtil['getString'](_0x12b744['Descriptions'],_0x34d294,'\x0a'),'comment':{'public':![],'body':intUtil[_0x100e('0x15')](_0x12b744[_0x100e('0x16')],_0x34d294,'\x0a')}},getCustomFields(_0x12b744[_0x100e('0x17')],_0x34d294))}})['then'](function(_0x47449f){logger[_0x100e('0xd')](_0x100e('0x18'));return _0x47449f[_0x100e('0x19')];});}function getUser(_0x161927,_0x545f51){if(intUtil[_0x100e('0x1a')](_0x545f51)){logger[_0x100e('0xd')](_0x100e('0x1b'),_0x545f51);return request({'uri':util['format'](_0x100e('0x1c'),_0x161927[_0x100e('0x10')]),'qs':{'query':util[_0x100e('0x1d')](_0x100e('0x1e'),_0x545f51)}})[_0x100e('0x1f')](function(_0x421c7e){if(_0x421c7e['count']){logger[_0x100e('0xd')]('Agent\x20found!');return _['find'](_0x421c7e['results'],{'email':_0x545f51,'role':_0x100e('0x20')});}else{logger[_0x100e('0xd')](_0x100e('0x21'));return request({'uri':util['format'](_0x100e('0x22'),_0x161927[_0x100e('0x10')])})[_0x100e('0x1f')](function(_0x18de3f){logger[_0x100e('0xd')](_0x100e('0x23'));return _0x18de3f[_0x100e('0x24')];});}});}else{logger[_0x100e('0xd')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x100e('0x1d')](_0x100e('0x22'),_0x161927['remoteUri'])})[_0x100e('0x1f')](function(_0x557e39){logger[_0x100e('0xd')]('Admin\x20account\x20selected.');return _0x557e39[_0x100e('0x24')];});}}function getEndUser(_0x1224cc,_0x18c404,_0x1362b0){logger[_0x100e('0xd')](_0x100e('0x25'),_0x1362b0);return request({'uri':util[_0x100e('0x1d')](_0x100e('0x1c'),_0x1224cc['remoteUri']),'qs':{'query':util[_0x100e('0x1d')]('type:user\x20role:end-user\x20phone:%s',_0x1362b0)}})[_0x100e('0x1f')](function(_0x2f1ca1){var _0xd598f9;if(_0x2f1ca1[_0x100e('0x26')]['length']){_0x2f1ca1['results']=_[_0x100e('0x27')](_0x2f1ca1[_0x100e('0x26')],{'suspended':![],'role':_0x100e('0x28')});if(_0x2f1ca1['results']['length']){_0xd598f9=_[_0x100e('0x29')](_0x2f1ca1[_0x100e('0x26')]);}}if(_0xd598f9){logger['info']('Enduser\x20found!');return _0xd598f9;}else{logger[_0x100e('0xd')](_0x100e('0x2a'));return request({'uri':util[_0x100e('0x1d')]('%s/users.json',_0x1224cc[_0x100e('0x10')]),'method':'POST','body':{'user':{'role':_0x100e('0x28'),'name':util[_0x100e('0x1d')]('Caller\x20-\x20%s',_0x18c404||_0x1362b0),'phone':_0x1362b0}}})[_0x100e('0x1f')](function(_0x1c08e4){logger[_0x100e('0xd')](_0x100e('0x2b'));return _0x1c08e4[_0x100e('0x24')];});}});}function getAuth(_0x14148d){var _0x543aa0;if(_0x14148d[_0x100e('0x2c')]==='password'){_0x543aa0=util[_0x100e('0x1d')](_0x100e('0x2d'),_0x14148d[_0x100e('0x2e')],_0x14148d[_0x100e('0x2f')]);}else if(_0x14148d[_0x100e('0x2c')]===_0x100e('0x30')){_0x543aa0=util[_0x100e('0x1d')](_0x100e('0x31'),_0x14148d[_0x100e('0x2e')],_0x14148d[_0x100e('0x30')]);}return util['format'](_0x100e('0x32'),new Buffer(_0x543aa0)[_0x100e('0x33')]('base64'));}function request(_0x128310){logger['debug'](_0x100e('0x34'),JSON[_0x100e('0x35')](_0x128310));return rp(_[_0x100e('0x9')](_0x128310,{'method':_0x100e('0x36'),'headers':headers,'json':!![]}));}function getTags(_0x31d0d2,_0x45d6e3){var _0x17017c=[];if(_0x31d0d2&&_0x31d0d2['length']>0x0){_0x17017c=_['map'](_0x31d0d2,_0x45d6e3);}return _0x17017c;}function getCustomFields(_0x19f652,_0x2008e5){var _0x246f7b=[];var _0x5216d7={'custom_fields':[]};if(_0x19f652[_0x100e('0x37')]>0x0){_[_0x100e('0x38')](_0x19f652,function(_0x24d518){if(_0x24d518['type']===_0x100e('0x39')&&_0x24d518[_0x100e('0x3a')]&&!_0x24d518['customField']){_0x5216d7[_0x24d518[_0x100e('0x3a')]['toLowerCase']()]=_0x24d518[_0x100e('0x3b')][_0x100e('0x33')]();}else if(_0x24d518[_0x100e('0x3c')]===_0x100e('0x39')&&_0x24d518[_0x100e('0x3d')]&&_0x24d518[_0x100e('0x3e')]){_0x5216d7[_0x100e('0x3f')][_0x100e('0x40')]({'id':_0x24d518[_0x100e('0x3d')],'value':_0x24d518[_0x100e('0x3b')]['toString']()});}else if(_0x24d518['type']===_0x100e('0x41')&&_0x24d518[_0x100e('0x42')]&&_0x24d518['idField']&&_0x24d518['customField']){_0x2008e5[_0x24d518[_0x100e('0x42')]]&&_0x5216d7[_0x100e('0x3f')]['push']({'id':_0x24d518['idField'],'value':_0x2008e5[_0x24d518['variableName']]['toString']()});}else if(_0x24d518[_0x100e('0x3c')]==='customVariable'&&_0x24d518['Variable']&&_0x24d518[_0x100e('0x43')][_0x100e('0x14')]&&_0x24d518[_0x100e('0x3d')]&&_0x24d518[_0x100e('0x3e')]){_0x2008e5[_0x24d518['Variable'][_0x100e('0x14')][_0x100e('0x44')]()]&&_0x5216d7['custom_fields']['push']({'id':_0x24d518[_0x100e('0x3d')],'value':_0x2008e5[_0x24d518[_0x100e('0x43')][_0x100e('0x14')]['toLowerCase']()][_0x100e('0x33')]()});}});}return _0x5216d7;}exports[_0x100e('0x45')]=function(_0x5a8921,_0x1d1174,_0x1958de,_0x2ab014,_0x5783fd,_0x15a763){var _0x48ed9d,_0x33d839;_0x15a763[_0x100e('0x10')]=intUtil['stripTrailingSlash'](_0x15a763[_0x100e('0x10')]);_0x15a763[_0x100e('0x46')]=intUtil['stripTrailingSlash'](_0x15a763['serverUrl']);if(_0x5783fd&&_0x5783fd[_0x100e('0x47')]){logger[_0x100e('0xd')](_0x100e('0x48'),_0x100e('0x49'));_0x1d1174[_0x100e('0x4a')]=util[_0x100e('0x1d')](_0x100e('0x4b'),_0x15a763[_0x100e('0x46')],_0x1d1174[_0x100e('0x4c')],md5(_0x1d1174['uniqueid']));}else{_0x1d1174[_0x100e('0x4a')]='';}headers[_0x100e('0x4d')]=getAuth(_0x15a763);return getUser(_0x15a763,_0x2ab014[_0x100e('0x4e')])[_0x100e('0x1f')](function(_0x5a829f){_0x48ed9d=_0x5a829f;logger[_0x100e('0xd')]('The\x20User\x20ID\x20is:',_0x48ed9d['id']);return getEndUser(_0x15a763,_0x1d1174[_0x100e('0x4f')],_0x1d1174[_0x100e('0x50')]);})['then'](function(_0x2ecd04){_0x33d839=_0x2ecd04;logger['info'](_0x100e('0x51'),_0x33d839['id']);return getTicket(_0x15a763,_0x48ed9d,_0x33d839,_0x1958de,_0x1d1174);})[_0x100e('0x1f')](function(_0x463730){if(_0x463730){logger[_0x100e('0xd')](_0x100e('0x52'),_0x463730['id']);switch(_0x15a763[_0x100e('0x3c')]){case'integrationTab':logger[_0x100e('0xd')]('[QUEUE]',_0x100e('0x53'));return request({'uri':util[_0x100e('0x1d')](_0x100e('0x54'),_0x15a763[_0x100e('0x10')],_0x48ed9d['id'],_0x463730['id']),'method':'POST'});case'newTab':logger[_0x100e('0xd')](_0x100e('0x48'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x100e('0x1d')](_0x100e('0x55'),_0x2ab014[_0x100e('0x14')]),_0x100e('0x56'),{'uri':util[_0x100e('0x1d')]('%s/agent/tickets/%s',_0x15a763['remoteUri']['replace'](_0x100e('0x57'),''),_0x463730['id'])});break;default:logger[_0x100e('0x58')](_0x100e('0x48'),_0x100e('0x59'));}}})[_0x100e('0x5a')](function(_0x383b10){logger['error'](_0x100e('0x5b'),util[_0x100e('0x5c')](_0x383b10,{'showHidden':!![],'depth':null}));});};exports[_0x100e('0x5d')]=function(_0x9d689e,_0x13cd79,_0x16241e,_0x4d6dea,_0x322654,_0xde9a21,_0x2f42da){var _0x3232b5,_0x22a7e8;_0xde9a21[_0x100e('0x10')]=intUtil['stripTrailingSlash'](_0xde9a21[_0x100e('0x10')]);_0xde9a21[_0x100e('0x46')]=intUtil[_0x100e('0x5e')](_0xde9a21[_0x100e('0x46')]);if(_0x2f42da&&_0x2f42da[_0x100e('0x5f')]&&_0x2f42da[_0x100e('0x5f')]!==_0x100e('0x60')){logger[_0x100e('0xd')]('[OUTBOUND]','Recording\x20is\x20enabled!');_0x13cd79[_0x100e('0x4a')]=util[_0x100e('0x1d')](_0x100e('0x4b'),_0xde9a21[_0x100e('0x46')],_0x13cd79[_0x100e('0x4c')],md5(_0x13cd79[_0x100e('0x4c')]));}headers[_0x100e('0x4d')]=getAuth(_0xde9a21);return getUser(_0xde9a21,_0x4d6dea[_0x100e('0x4e')])[_0x100e('0x1f')](function(_0x43336b){_0x3232b5=_0x43336b;logger[_0x100e('0xd')](_0x100e('0x61'),_0x3232b5['id']);return getEndUser(_0xde9a21,_0x13cd79[_0x100e('0x62')],_0x13cd79[_0x100e('0x63')]);})['then'](function(_0x8e69a8){_0x22a7e8=_0x8e69a8;logger[_0x100e('0xd')](_0x100e('0x51'),_0x22a7e8['id']);return getTicket(_0xde9a21,_0x3232b5,_0x22a7e8,_0x16241e,_0x13cd79);})[_0x100e('0x1f')](function(_0x4f353c){if(_0x4f353c){logger[_0x100e('0xd')](_0x100e('0x52'),_0x4f353c['id']);switch(_0xde9a21[_0x100e('0x3c')]){case _0x100e('0x64'):logger[_0x100e('0xd')](_0x100e('0x65'),_0x100e('0x53'));return request({'uri':util[_0x100e('0x1d')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0xde9a21[_0x100e('0x10')],_0x3232b5['id'],_0x4f353c['id']),'method':'POST'});case _0x100e('0x66'):logger[_0x100e('0xd')]('[OUTBOUND]',_0x100e('0x67'));emit(util[_0x100e('0x1d')]('user:%s',_0x4d6dea[_0x100e('0x14')]),_0x100e('0x56'),{'uri':util['format'](_0x100e('0x68'),_0xde9a21['remoteUri'][_0x100e('0x69')](_0x100e('0x57'),''),_0x4f353c['id'])});break;default:logger[_0x100e('0x58')](_0x100e('0x65'),_0x100e('0x59'));}}})[_0x100e('0x5a')](function(_0x72e268){logger[_0x100e('0x58')](_0x100e('0x6a'),util[_0x100e('0x5c')](_0x72e268,{'showHidden':!![],'depth':null}));});};exports['unmanaged']=function(_0x151c12,_0x3722f1,_0x4729b5,_0x285b8a,_0x1db98e,_0x4f3697){var _0x5a17e1,_0x48c6a5;_0x4f3697[_0x100e('0x10')]=intUtil[_0x100e('0x5e')](_0x4f3697[_0x100e('0x10')]);_0x4f3697[_0x100e('0x46')]=intUtil[_0x100e('0x5e')](_0x4f3697[_0x100e('0x46')]);if(_0x1db98e&&_0x1db98e['monitor_format']){logger['info']('['+_0x3722f1[_0x100e('0x6b')]['toUpperCase']()+']','Recording\x20is\x20enabled!');_0x3722f1[_0x100e('0x4a')]=util[_0x100e('0x1d')](_0x100e('0x4b'),_0x4f3697[_0x100e('0x46')],_0x3722f1[_0x100e('0x4c')],md5(_0x3722f1[_0x100e('0x4c')]));}else{_0x3722f1[_0x100e('0x4a')]='';}headers[_0x100e('0x4d')]=getAuth(_0x4f3697);return getUser(_0x4f3697)[_0x100e('0x1f')](function(_0x40d32c){_0x5a17e1=_0x40d32c;logger[_0x100e('0xd')](_0x100e('0x61'),_0x5a17e1['id']);return getEndUser(_0x4f3697,_0x3722f1[_0x100e('0x4f')],_0x3722f1[_0x100e('0x50')]);})['then'](function(_0x32d79e){_0x48c6a5=_0x32d79e;logger[_0x100e('0xd')](_0x100e('0x51'),_0x48c6a5['id']);return getTicket(_0x4f3697,_0x5a17e1,_0x48c6a5,_0x4729b5,_0x3722f1);})['then'](function(_0x1e5bc5){if(_0x1e5bc5){logger[_0x100e('0xd')]('The\x20Ticket\x20ID\x20is:',_0x1e5bc5['id']);}})[_0x100e('0x5a')](function(_0x2193db){logger[_0x100e('0x58')]('['+_0x3722f1[_0x100e('0x6b')][_0x100e('0x6c')]()+']'+_0x100e('0x6d'),util['inspect'](_0x2193db,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x213d=['count','Agent\x20found!','find','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','user','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','length','filter','end-user','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Caller\x20-\x20%s','Enduser\x20created.','authType','password','username','%s/token:%s','token','debug','[HTTP]','GET','string','picklist','type','nameField','content','toString','includes','idField','custom_fields','push','variableName','customVariable','Variable','customField','toLowerCase','queue','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','[QUEUE]','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','user:%s','trigger:browser:url','replace','/api/v2','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','outbound','recordingFormat','none','destcalleridnum','[OUTBOUND]','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','%s/agent/tickets/%s','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','inspect','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','ioredis','./util','../../../../config/environment','../../../../config/logger','zendesk','defaults','redis','localhost','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','%s/tickets.json','remoteUri','merge','name','getString','Subjects','Descriptions','Fields','then','Ticket\x20created!','ticket','Getting\x20agent\x20with\x20email','format','%s/search.json'];(function(_0x432022,_0x115765){var _0x5488dd=function(_0x27e9e3){while(--_0x27e9e3){_0x432022['push'](_0x432022['shift']());}};_0x5488dd(++_0x115765);}(_0x213d,0x1a2));var _0xd213=function(_0x1d1779,_0x284147){_0x1d1779=_0x1d1779-0x0;var _0x2377e9=_0x213d[_0x1d1779];return _0x2377e9;};'use strict';var _=require(_0xd213('0x0'));var rp=require(_0xd213('0x1'));var md5=require(_0xd213('0x2'));var util=require('util');var Redis=require(_0xd213('0x3'));var intUtil=require(_0xd213('0x4'));var config=require(_0xd213('0x5'));var logger=require(_0xd213('0x6'))(_0xd213('0x7'));config['redis']=_[_0xd213('0x8')](config[_0xd213('0x9')],{'host':_0xd213('0xa'),'port':0x18eb});var io=require(_0xd213('0xb'))(new Redis(config[_0xd213('0x9')]));function emit(_0x44c1a7,_0x1e8e5c,_0x234519){io['to'](_0x44c1a7)[_0xd213('0xc')](_0x1e8e5c,_0x234519);}var headers={'Content-Type':_0xd213('0xd'),'Accept':'application/json'};function getTicket(_0x1593d3,_0x3edfb6,_0x483e29,_0x249bdb,_0x2c5a7c){logger[_0xd213('0xe')](_0xd213('0xf'));return request({'uri':util['format'](_0xd213('0x10'),_0x1593d3[_0xd213('0x11')]),'method':'POST','body':{'ticket':_[_0xd213('0x12')]({'requester_id':_0x483e29['id'],'submitter_id':_0x3edfb6?_0x3edfb6['id']:undefined,'assignee_id':_0x3edfb6?_0x3edfb6['id']:undefined,'tags':getTags(_0x249bdb['Tags'],_0xd213('0x13')),'subject':intUtil[_0xd213('0x14')](_0x249bdb[_0xd213('0x15')],_0x2c5a7c,'\x20'),'description':intUtil[_0xd213('0x14')](_0x249bdb[_0xd213('0x16')],_0x2c5a7c,'\x0a'),'comment':{'public':![],'body':intUtil[_0xd213('0x14')](_0x249bdb[_0xd213('0x16')],_0x2c5a7c,'\x0a')}},getCustomFields(_0x249bdb[_0xd213('0x17')],_0x2c5a7c))}})[_0xd213('0x18')](function(_0x5554ca){logger[_0xd213('0xe')](_0xd213('0x19'));return _0x5554ca[_0xd213('0x1a')];});}function getUser(_0x475bb6,_0x5b89ac){if(intUtil['validateEmail'](_0x5b89ac)){logger['info'](_0xd213('0x1b'),_0x5b89ac);return request({'uri':util[_0xd213('0x1c')](_0xd213('0x1d'),_0x475bb6[_0xd213('0x11')]),'qs':{'query':util[_0xd213('0x1c')]('type:user\x20role:agent\x20email:%s',_0x5b89ac)}})[_0xd213('0x18')](function(_0x145e61){if(_0x145e61[_0xd213('0x1e')]){logger[_0xd213('0xe')](_0xd213('0x1f'));return _[_0xd213('0x20')](_0x145e61[_0xd213('0x21')],{'email':_0x5b89ac,'role':_0xd213('0x22')});}else{logger[_0xd213('0xe')](_0xd213('0x23'));return request({'uri':util[_0xd213('0x1c')](_0xd213('0x24'),_0x475bb6[_0xd213('0x11')])})[_0xd213('0x18')](function(_0x146ef0){logger['info']('Admin\x20account\x20selected.');return _0x146ef0[_0xd213('0x25')];});}});}else{logger[_0xd213('0xe')](_0xd213('0x23'));return request({'uri':util[_0xd213('0x1c')](_0xd213('0x24'),_0x475bb6[_0xd213('0x11')])})[_0xd213('0x18')](function(_0x420e41){logger[_0xd213('0xe')](_0xd213('0x26'));return _0x420e41[_0xd213('0x25')];});}}function getEndUser(_0x3cbaa7,_0x867d9e,_0x4c97c7){logger[_0xd213('0xe')](_0xd213('0x27'),_0x4c97c7);return request({'uri':util['format'](_0xd213('0x1d'),_0x3cbaa7[_0xd213('0x11')]),'qs':{'query':util[_0xd213('0x1c')](_0xd213('0x28'),_0x4c97c7)}})['then'](function(_0x4d152f){var _0xacb66e;if(_0x4d152f[_0xd213('0x21')][_0xd213('0x29')]){_0x4d152f[_0xd213('0x21')]=_[_0xd213('0x2a')](_0x4d152f[_0xd213('0x21')],{'suspended':![],'role':_0xd213('0x2b')});if(_0x4d152f[_0xd213('0x21')][_0xd213('0x29')]){_0xacb66e=_[_0xd213('0x2c')](_0x4d152f[_0xd213('0x21')]);}}if(_0xacb66e){logger['info'](_0xd213('0x2d'));return _0xacb66e;}else{logger[_0xd213('0xe')](_0xd213('0x2e'));return request({'uri':util['format']('%s/users.json',_0x3cbaa7[_0xd213('0x11')]),'method':_0xd213('0x2f'),'body':{'user':{'role':_0xd213('0x2b'),'name':util[_0xd213('0x1c')](_0xd213('0x30'),_0x867d9e||_0x4c97c7),'phone':_0x4c97c7}}})[_0xd213('0x18')](function(_0x156342){logger[_0xd213('0xe')](_0xd213('0x31'));return _0x156342[_0xd213('0x25')];});}});}function getAuth(_0xa9aad){var _0x15588b;if(_0xa9aad[_0xd213('0x32')]===_0xd213('0x33')){_0x15588b=util[_0xd213('0x1c')]('%s:%s',_0xa9aad[_0xd213('0x34')],_0xa9aad['password']);}else if(_0xa9aad[_0xd213('0x32')]==='token'){_0x15588b=util[_0xd213('0x1c')](_0xd213('0x35'),_0xa9aad[_0xd213('0x34')],_0xa9aad[_0xd213('0x36')]);}return util[_0xd213('0x1c')]('Basic\x20%s',new Buffer(_0x15588b)['toString']('base64'));}function request(_0x4fdcd0){logger[_0xd213('0x37')](_0xd213('0x38'),JSON['stringify'](_0x4fdcd0));return rp(_[_0xd213('0x8')](_0x4fdcd0,{'method':_0xd213('0x39'),'headers':headers,'json':!![]}));}function getTags(_0x2bf07a,_0x52552c){var _0x3ad832=[];if(_0x2bf07a&&_0x2bf07a[_0xd213('0x29')]>0x0){_0x3ad832=_['map'](_0x2bf07a,_0x52552c);}return _0x3ad832;}function getCustomFields(_0x3922cf,_0x2e449e){var _0x5df352=[];var _0x1c3f78={'custom_fields':[]};if(_0x3922cf[_0xd213('0x29')]>0x0){_['forEach'](_0x3922cf,function(_0x187aa7){if(_['includes']([_0xd213('0x3a'),_0xd213('0x3b')],_0x187aa7[_0xd213('0x3c')])&&_0x187aa7[_0xd213('0x3d')]&&!_0x187aa7['customField']){_0x1c3f78[_0x187aa7[_0xd213('0x3d')]['toLowerCase']()]=_0x187aa7[_0xd213('0x3e')][_0xd213('0x3f')]();}else if(_[_0xd213('0x40')]([_0xd213('0x3a'),'picklist'],_0x187aa7[_0xd213('0x3c')])&&_0x187aa7[_0xd213('0x41')]&&_0x187aa7['customField']){_0x1c3f78[_0xd213('0x42')][_0xd213('0x43')]({'id':_0x187aa7[_0xd213('0x41')],'value':_0x187aa7[_0xd213('0x3e')][_0xd213('0x3f')]()});}else if(_0x187aa7[_0xd213('0x3c')]==='variable'&&_0x187aa7[_0xd213('0x44')]&&_0x187aa7[_0xd213('0x41')]&&_0x187aa7['customField']){_0x2e449e[_0x187aa7[_0xd213('0x44')]]&&_0x1c3f78['custom_fields'][_0xd213('0x43')]({'id':_0x187aa7[_0xd213('0x41')],'value':_0x2e449e[_0x187aa7['variableName']][_0xd213('0x3f')]()});}else if(_0x187aa7[_0xd213('0x3c')]===_0xd213('0x45')&&_0x187aa7[_0xd213('0x46')]&&_0x187aa7[_0xd213('0x46')][_0xd213('0x13')]&&_0x187aa7[_0xd213('0x41')]&&_0x187aa7[_0xd213('0x47')]){_0x2e449e[_0x187aa7['Variable'][_0xd213('0x13')][_0xd213('0x48')]()]&&_0x1c3f78[_0xd213('0x42')][_0xd213('0x43')]({'id':_0x187aa7[_0xd213('0x41')],'value':_0x2e449e[_0x187aa7[_0xd213('0x46')][_0xd213('0x13')][_0xd213('0x48')]()]['toString']()});}});}return _0x1c3f78;}exports[_0xd213('0x49')]=function(_0x59a8c5,_0x43e249,_0x32d98e,_0x4628d6,_0x4dad52,_0x3b10f0){var _0x14278b,_0x44e629;_0x3b10f0[_0xd213('0x11')]=intUtil[_0xd213('0x4a')](_0x3b10f0[_0xd213('0x11')]);_0x3b10f0[_0xd213('0x4b')]=intUtil[_0xd213('0x4a')](_0x3b10f0[_0xd213('0x4b')]);if(_0x4dad52&&_0x4dad52[_0xd213('0x4c')]){logger[_0xd213('0xe')]('[QUEUE]',_0xd213('0x4d'));_0x43e249[_0xd213('0x4e')]=util[_0xd213('0x1c')](_0xd213('0x4f'),_0x3b10f0[_0xd213('0x4b')],_0x43e249[_0xd213('0x50')],md5(_0x43e249['uniqueid']));}else{_0x43e249[_0xd213('0x4e')]='';}headers['Authorization']=getAuth(_0x3b10f0);return getUser(_0x3b10f0,_0x4628d6[_0xd213('0x51')])[_0xd213('0x18')](function(_0x166903){_0x14278b=_0x166903;logger[_0xd213('0xe')](_0xd213('0x52'),_0x14278b['id']);return getEndUser(_0x3b10f0,_0x43e249[_0xd213('0x53')],_0x43e249[_0xd213('0x54')]);})[_0xd213('0x18')](function(_0x15e7b9){_0x44e629=_0x15e7b9;logger[_0xd213('0xe')](_0xd213('0x55'),_0x44e629['id']);return getTicket(_0x3b10f0,_0x14278b,_0x44e629,_0x32d98e,_0x43e249);})[_0xd213('0x18')](function(_0x417af9){if(_0x417af9){logger[_0xd213('0xe')](_0xd213('0x56'),_0x417af9['id']);switch(_0x3b10f0[_0xd213('0x3c')]){case _0xd213('0x57'):logger['info'](_0xd213('0x58'),_0xd213('0x59'));return request({'uri':util[_0xd213('0x1c')](_0xd213('0x5a'),_0x3b10f0[_0xd213('0x11')],_0x14278b['id'],_0x417af9['id']),'method':_0xd213('0x2f')});case'newTab':logger[_0xd213('0xe')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format'](_0xd213('0x5b'),_0x4628d6['name']),_0xd213('0x5c'),{'uri':util[_0xd213('0x1c')]('%s/agent/tickets/%s',_0x3b10f0[_0xd213('0x11')][_0xd213('0x5d')](_0xd213('0x5e'),''),_0x417af9['id'])});break;default:logger[_0xd213('0x5f')]('[QUEUE]',_0xd213('0x60'));}}})[_0xd213('0x61')](function(_0x3baf49){logger[_0xd213('0x5f')](_0xd213('0x62'),util['inspect'](_0x3baf49,{'showHidden':!![],'depth':null}));});};exports[_0xd213('0x63')]=function(_0x46f77d,_0x348fa7,_0x5840e8,_0x5a03ff,_0x112c3f,_0x40c400,_0x315eb6){var _0x42a5a7,_0x3c277a;_0x40c400['remoteUri']=intUtil[_0xd213('0x4a')](_0x40c400[_0xd213('0x11')]);_0x40c400['serverUrl']=intUtil[_0xd213('0x4a')](_0x40c400[_0xd213('0x4b')]);if(_0x315eb6&&_0x315eb6[_0xd213('0x64')]&&_0x315eb6[_0xd213('0x64')]!==_0xd213('0x65')){logger['info']('[OUTBOUND]','Recording\x20is\x20enabled!');_0x348fa7[_0xd213('0x4e')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x40c400[_0xd213('0x4b')],_0x348fa7[_0xd213('0x50')],md5(_0x348fa7[_0xd213('0x50')]));}headers['Authorization']=getAuth(_0x40c400);return getUser(_0x40c400,_0x5a03ff[_0xd213('0x51')])[_0xd213('0x18')](function(_0x2c3652){_0x42a5a7=_0x2c3652;logger[_0xd213('0xe')](_0xd213('0x52'),_0x42a5a7['id']);return getEndUser(_0x40c400,_0x348fa7['destcalleridname'],_0x348fa7[_0xd213('0x66')]);})[_0xd213('0x18')](function(_0x48209b){_0x3c277a=_0x48209b;logger[_0xd213('0xe')](_0xd213('0x55'),_0x3c277a['id']);return getTicket(_0x40c400,_0x42a5a7,_0x3c277a,_0x5840e8,_0x348fa7);})['then'](function(_0x1273d1){if(_0x1273d1){logger[_0xd213('0xe')](_0xd213('0x56'),_0x1273d1['id']);switch(_0x40c400['type']){case _0xd213('0x57'):logger['info'](_0xd213('0x67'),_0xd213('0x59'));return request({'uri':util[_0xd213('0x1c')](_0xd213('0x5a'),_0x40c400['remoteUri'],_0x42a5a7['id'],_0x1273d1['id']),'method':_0xd213('0x2f')});case _0xd213('0x68'):logger[_0xd213('0xe')]('[OUTBOUND]',_0xd213('0x69'));emit(util['format'](_0xd213('0x5b'),_0x5a03ff[_0xd213('0x13')]),_0xd213('0x5c'),{'uri':util['format'](_0xd213('0x6a'),_0x40c400[_0xd213('0x11')][_0xd213('0x5d')]('/api/v2',''),_0x1273d1['id'])});break;default:logger[_0xd213('0x5f')](_0xd213('0x67'),_0xd213('0x60'));}}})[_0xd213('0x61')](function(_0x3ba70a){logger[_0xd213('0x5f')](_0xd213('0x6b'),util[_0xd213('0x6c')](_0x3ba70a,{'showHidden':!![],'depth':null}));});};exports['unmanaged']=function(_0x45f600,_0x368e19,_0x3e8207,_0x17919b,_0x10f4e5,_0x11c6f0){var _0xb4f2f2,_0x5dee29;_0x11c6f0[_0xd213('0x11')]=intUtil[_0xd213('0x4a')](_0x11c6f0[_0xd213('0x11')]);_0x11c6f0[_0xd213('0x4b')]=intUtil['stripTrailingSlash'](_0x11c6f0[_0xd213('0x4b')]);if(_0x10f4e5&&_0x10f4e5[_0xd213('0x4c')]){logger[_0xd213('0xe')]('['+_0x368e19[_0xd213('0x6d')][_0xd213('0x6e')]()+']',_0xd213('0x4d'));_0x368e19[_0xd213('0x4e')]=util['format'](_0xd213('0x4f'),_0x11c6f0[_0xd213('0x4b')],_0x368e19[_0xd213('0x50')],md5(_0x368e19[_0xd213('0x50')]));}else{_0x368e19[_0xd213('0x4e')]='';}headers['Authorization']=getAuth(_0x11c6f0);return getUser(_0x11c6f0)[_0xd213('0x18')](function(_0x24cd9d){_0xb4f2f2=_0x24cd9d;logger[_0xd213('0xe')](_0xd213('0x52'),_0xb4f2f2['id']);return getEndUser(_0x11c6f0,_0x368e19[_0xd213('0x53')],_0x368e19[_0xd213('0x54')]);})[_0xd213('0x18')](function(_0x3d053a){_0x5dee29=_0x3d053a;logger[_0xd213('0xe')](_0xd213('0x55'),_0x5dee29['id']);return getTicket(_0x11c6f0,_0xb4f2f2,_0x5dee29,_0x3e8207,_0x368e19);})[_0xd213('0x18')](function(_0x54b1e7){if(_0x54b1e7){logger[_0xd213('0xe')]('The\x20Ticket\x20ID\x20is:',_0x54b1e7['id']);}})['catch'](function(_0x209336){logger[_0xd213('0x5f')]('['+_0x368e19[_0xd213('0x6d')][_0xd213('0x6e')]()+']'+_0xd213('0x6f'),util[_0xd213('0x6c')](_0x209336,{'showHidden':!![],'depth':null}));});};
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