Built motion from commit 0900f080.|2.5.45
[motion2.git] / server / services / ami / trigger / integration / zendesk.js
index f32e27e..857d29a 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x79fb=['Descriptions','Fields','then','Ticket\x20created!','validateEmail','Getting\x20agent\x20with\x20email','format','%s/search.json','type:user\x20role:agent\x20email:%s','Agent\x20found!','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','user','%s/users/me.json','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','length','filter','end-user','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','authType','password','%s:%s','username','token','%s/token:%s','toString','base64','debug','[HTTP]','stringify','GET','map','type','string','nameField','customField','toLowerCase','content','idField','custom_fields','push','variable','variableName','customVariable','Variable','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','%s/agent/tickets/%s','replace','error','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','recordingFormat','none','destcalleridnum','[OUTBOUND]','trigger:browser:url','/api/v2','Zendesk\x20account\x20type\x20not\x20recognized','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','monitor_format','toUpperCase','Authorization','catch','lastevent','\x20Error\x20running\x20Zendesk\x20integration','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','defaults','localhost','socket.io-emitter','redis','emit','application/json','info','Creating\x20new\x20ticket...','%s/tickets.json','remoteUri','POST','merge','Tags','name','getString','Subjects'];(function(_0x4b03c9,_0x17ce03){var _0x161ba2=function(_0xb952db){while(--_0xb952db){_0x4b03c9['push'](_0x4b03c9['shift']());}};_0x161ba2(++_0x17ce03);}(_0x79fb,0xc2));var _0xb79f=function(_0x22a682,_0x2394b0){_0x22a682=_0x22a682-0x0;var _0xb7f3a2=_0x79fb[_0x22a682];return _0xb7f3a2;};'use strict';var _=require('lodash');var rp=require('request-promise');var md5=require(_0xb79f('0x0'));var util=require(_0xb79f('0x1'));var Redis=require(_0xb79f('0x2'));var intUtil=require(_0xb79f('0x3'));var config=require(_0xb79f('0x4'));var logger=require(_0xb79f('0x5'))('zendesk');config['redis']=_[_0xb79f('0x6')](config['redis'],{'host':_0xb79f('0x7'),'port':0x18eb});var io=require(_0xb79f('0x8'))(new Redis(config[_0xb79f('0x9')]));function emit(_0x52a760,_0x25dedd,_0xe4d8c2){io['to'](_0x52a760)[_0xb79f('0xa')](_0x25dedd,_0xe4d8c2);}var headers={'Content-Type':_0xb79f('0xb'),'Accept':_0xb79f('0xb')};function getTicket(_0xe48a20,_0x3a559d,_0x358ed4,_0x5cf3d3,_0x46c64a){logger[_0xb79f('0xc')](_0xb79f('0xd'));return request({'uri':util['format'](_0xb79f('0xe'),_0xe48a20[_0xb79f('0xf')]),'method':_0xb79f('0x10'),'body':{'ticket':_[_0xb79f('0x11')]({'requester_id':_0x358ed4['id'],'submitter_id':_0x3a559d?_0x3a559d['id']:undefined,'assignee_id':_0x3a559d?_0x3a559d['id']:undefined,'tags':getTags(_0x5cf3d3[_0xb79f('0x12')],_0xb79f('0x13')),'subject':intUtil[_0xb79f('0x14')](_0x5cf3d3[_0xb79f('0x15')],_0x46c64a,'\x20'),'description':intUtil[_0xb79f('0x14')](_0x5cf3d3[_0xb79f('0x16')],_0x46c64a,'\x0a'),'comment':{'public':![],'body':intUtil[_0xb79f('0x14')](_0x5cf3d3[_0xb79f('0x16')],_0x46c64a,'\x0a')}},getCustomFields(_0x5cf3d3[_0xb79f('0x17')],_0x46c64a))}})[_0xb79f('0x18')](function(_0x47c2a9){logger[_0xb79f('0xc')](_0xb79f('0x19'));return _0x47c2a9['ticket'];});}function getUser(_0x2a23e4,_0x1b60f1){if(intUtil[_0xb79f('0x1a')](_0x1b60f1)){logger[_0xb79f('0xc')](_0xb79f('0x1b'),_0x1b60f1);return request({'uri':util[_0xb79f('0x1c')](_0xb79f('0x1d'),_0x2a23e4['remoteUri']),'qs':{'query':util[_0xb79f('0x1c')](_0xb79f('0x1e'),_0x1b60f1)}})[_0xb79f('0x18')](function(_0x5008f2){if(_0x5008f2['count']){logger[_0xb79f('0xc')](_0xb79f('0x1f'));return _['find'](_0x5008f2[_0xb79f('0x20')],{'email':_0x1b60f1,'role':_0xb79f('0x21')});}else{logger[_0xb79f('0xc')](_0xb79f('0x22'));return request({'uri':util['format']('%s/users/me.json',_0x2a23e4[_0xb79f('0xf')])})['then'](function(_0x1de09a){logger[_0xb79f('0xc')]('Admin\x20account\x20selected.');return _0x1de09a[_0xb79f('0x23')];});}});}else{logger[_0xb79f('0xc')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xb79f('0x1c')](_0xb79f('0x24'),_0x2a23e4['remoteUri'])})[_0xb79f('0x18')](function(_0x7a70c9){logger[_0xb79f('0xc')](_0xb79f('0x25'));return _0x7a70c9[_0xb79f('0x23')];});}}function getEndUser(_0x5b28c8,_0x552f3b,_0x210616){logger['info'](_0xb79f('0x26'),_0x210616);return request({'uri':util[_0xb79f('0x1c')]('%s/search.json',_0x5b28c8[_0xb79f('0xf')]),'qs':{'query':util[_0xb79f('0x1c')]('type:user\x20role:end-user\x20phone:%s',_0x210616)}})[_0xb79f('0x18')](function(_0x4d13f4){var _0x4ebd17;if(_0x4d13f4[_0xb79f('0x20')][_0xb79f('0x27')]){_0x4d13f4[_0xb79f('0x20')]=_[_0xb79f('0x28')](_0x4d13f4[_0xb79f('0x20')],{'suspended':![],'role':_0xb79f('0x29')});if(_0x4d13f4[_0xb79f('0x20')]['length']){_0x4ebd17=_['first'](_0x4d13f4[_0xb79f('0x20')]);}}if(_0x4ebd17){logger[_0xb79f('0xc')]('Enduser\x20found!');return _0x4ebd17;}else{logger['info'](_0xb79f('0x2a'));return request({'uri':util[_0xb79f('0x1c')](_0xb79f('0x2b'),_0x5b28c8[_0xb79f('0xf')]),'method':_0xb79f('0x10'),'body':{'user':{'role':_0xb79f('0x29'),'name':util[_0xb79f('0x1c')]('Caller\x20-\x20%s',_0x552f3b||_0x210616),'phone':_0x210616}}})[_0xb79f('0x18')](function(_0x4990a4){logger[_0xb79f('0xc')]('Enduser\x20created.');return _0x4990a4[_0xb79f('0x23')];});}});}function getAuth(_0x1db120){var _0x1552fb;if(_0x1db120[_0xb79f('0x2c')]===_0xb79f('0x2d')){_0x1552fb=util[_0xb79f('0x1c')](_0xb79f('0x2e'),_0x1db120[_0xb79f('0x2f')],_0x1db120[_0xb79f('0x2d')]);}else if(_0x1db120[_0xb79f('0x2c')]===_0xb79f('0x30')){_0x1552fb=util[_0xb79f('0x1c')](_0xb79f('0x31'),_0x1db120['username'],_0x1db120[_0xb79f('0x30')]);}return util[_0xb79f('0x1c')]('Basic\x20%s',new Buffer(_0x1552fb)[_0xb79f('0x32')](_0xb79f('0x33')));}function request(_0x32759a){logger[_0xb79f('0x34')](_0xb79f('0x35'),JSON[_0xb79f('0x36')](_0x32759a));return rp(_['defaults'](_0x32759a,{'method':_0xb79f('0x37'),'headers':headers,'json':!![]}));}function getTags(_0x1df150,_0x14f178){var _0x4c239e=[];if(_0x1df150&&_0x1df150[_0xb79f('0x27')]>0x0){_0x4c239e=_[_0xb79f('0x38')](_0x1df150,_0x14f178);}return _0x4c239e;}function getCustomFields(_0xdee2e,_0x2d8403){var _0x1382d1=[];var _0x59cacf={'custom_fields':[]};if(_0xdee2e[_0xb79f('0x27')]>0x0){_['forEach'](_0xdee2e,function(_0x788418){if(_0x788418[_0xb79f('0x39')]===_0xb79f('0x3a')&&_0x788418[_0xb79f('0x3b')]&&!_0x788418[_0xb79f('0x3c')]){_0x59cacf[_0x788418['nameField'][_0xb79f('0x3d')]()]=_0x788418[_0xb79f('0x3e')][_0xb79f('0x32')]();}else if(_0x788418[_0xb79f('0x39')]==='string'&&_0x788418[_0xb79f('0x3f')]&&_0x788418['customField']){_0x59cacf[_0xb79f('0x40')][_0xb79f('0x41')]({'id':_0x788418[_0xb79f('0x3f')],'value':_0x788418[_0xb79f('0x3e')][_0xb79f('0x32')]()});}else if(_0x788418[_0xb79f('0x39')]===_0xb79f('0x42')&&_0x788418[_0xb79f('0x43')]&&_0x788418['idField']&&_0x788418[_0xb79f('0x3c')]){_0x2d8403[_0x788418[_0xb79f('0x43')]]&&_0x59cacf['custom_fields'][_0xb79f('0x41')]({'id':_0x788418[_0xb79f('0x3f')],'value':_0x2d8403[_0x788418[_0xb79f('0x43')]][_0xb79f('0x32')]()});}else if(_0x788418['type']===_0xb79f('0x44')&&_0x788418[_0xb79f('0x45')]&&_0x788418['Variable'][_0xb79f('0x13')]&&_0x788418[_0xb79f('0x3f')]&&_0x788418['customField']){_0x2d8403[_0x788418['Variable']['name'][_0xb79f('0x3d')]()]&&_0x59cacf[_0xb79f('0x40')][_0xb79f('0x41')]({'id':_0x788418[_0xb79f('0x3f')],'value':_0x2d8403[_0x788418[_0xb79f('0x45')]['name'][_0xb79f('0x3d')]()][_0xb79f('0x32')]()});}});}return _0x59cacf;}exports['queue']=function(_0x530dcf,_0x3ca75b,_0x599ce9,_0x140c1f,_0x5e86d6,_0x443e45){var _0xc92f64,_0x43356d;_0x443e45[_0xb79f('0xf')]=intUtil[_0xb79f('0x46')](_0x443e45[_0xb79f('0xf')]);_0x443e45[_0xb79f('0x47')]=intUtil[_0xb79f('0x46')](_0x443e45['serverUrl']);if(_0x5e86d6&&_0x5e86d6['monitor_format']){logger[_0xb79f('0xc')](_0xb79f('0x48'),_0xb79f('0x49'));_0x3ca75b[_0xb79f('0x4a')]=util[_0xb79f('0x1c')](_0xb79f('0x4b'),_0x443e45[_0xb79f('0x47')],_0x3ca75b[_0xb79f('0x4c')],md5(_0x3ca75b[_0xb79f('0x4c')]));}else{_0x3ca75b[_0xb79f('0x4a')]='';}headers['Authorization']=getAuth(_0x443e45);return getUser(_0x443e45,_0x140c1f[_0xb79f('0x4d')])[_0xb79f('0x18')](function(_0x250ccf){_0xc92f64=_0x250ccf;logger['info'](_0xb79f('0x4e'),_0xc92f64['id']);return getEndUser(_0x443e45,_0x3ca75b[_0xb79f('0x4f')],_0x3ca75b[_0xb79f('0x50')]);})['then'](function(_0x42e0f0){_0x43356d=_0x42e0f0;logger['info'](_0xb79f('0x51'),_0x43356d['id']);return getTicket(_0x443e45,_0xc92f64,_0x43356d,_0x599ce9,_0x3ca75b);})['then'](function(_0x33186f){if(_0x33186f){logger[_0xb79f('0xc')](_0xb79f('0x52'),_0x33186f['id']);switch(_0x443e45[_0xb79f('0x39')]){case _0xb79f('0x53'):logger[_0xb79f('0xc')](_0xb79f('0x48'),_0xb79f('0x54'));return request({'uri':util[_0xb79f('0x1c')](_0xb79f('0x55'),_0x443e45[_0xb79f('0xf')],_0xc92f64['id'],_0x33186f['id']),'method':_0xb79f('0x10')});case _0xb79f('0x56'):logger[_0xb79f('0xc')](_0xb79f('0x48'),_0xb79f('0x57'));emit(util[_0xb79f('0x1c')](_0xb79f('0x58'),_0x140c1f[_0xb79f('0x13')]),'trigger:browser:url',{'uri':util[_0xb79f('0x1c')](_0xb79f('0x59'),_0x443e45[_0xb79f('0xf')][_0xb79f('0x5a')]('/api/v2',''),_0x33186f['id'])});break;default:logger[_0xb79f('0x5b')]('[QUEUE]','Zendesk\x20account\x20type\x20not\x20recognized');}}})['catch'](function(_0x235e77){logger[_0xb79f('0x5b')](_0xb79f('0x5c'),util[_0xb79f('0x5d')](_0x235e77,{'showHidden':!![],'depth':null}));});};exports['outbound']=function(_0x3aa4ee,_0x4bd586,_0x4a2c46,_0x18e843,_0x2f374a,_0x4f2505,_0x18edca){var _0xaf448b,_0x45042e;_0x4f2505[_0xb79f('0xf')]=intUtil[_0xb79f('0x46')](_0x4f2505[_0xb79f('0xf')]);_0x4f2505[_0xb79f('0x47')]=intUtil[_0xb79f('0x46')](_0x4f2505['serverUrl']);if(_0x18edca&&_0x18edca[_0xb79f('0x5e')]&&_0x18edca[_0xb79f('0x5e')]!==_0xb79f('0x5f')){logger[_0xb79f('0xc')]('[OUTBOUND]',_0xb79f('0x49'));_0x4bd586[_0xb79f('0x4a')]=util['format'](_0xb79f('0x4b'),_0x4f2505['serverUrl'],_0x4bd586[_0xb79f('0x4c')],md5(_0x4bd586[_0xb79f('0x4c')]));}headers['Authorization']=getAuth(_0x4f2505);return getUser(_0x4f2505,_0x18e843[_0xb79f('0x4d')])['then'](function(_0x564e25){_0xaf448b=_0x564e25;logger[_0xb79f('0xc')](_0xb79f('0x4e'),_0xaf448b['id']);return getEndUser(_0x4f2505,_0x4bd586['destcalleridname'],_0x4bd586[_0xb79f('0x60')]);})[_0xb79f('0x18')](function(_0x1b3f40){_0x45042e=_0x1b3f40;logger[_0xb79f('0xc')](_0xb79f('0x51'),_0x45042e['id']);return getTicket(_0x4f2505,_0xaf448b,_0x45042e,_0x4a2c46,_0x4bd586);})[_0xb79f('0x18')](function(_0x580caa){if(_0x580caa){logger[_0xb79f('0xc')]('The\x20Ticket\x20ID\x20is:',_0x580caa['id']);switch(_0x4f2505[_0xb79f('0x39')]){case _0xb79f('0x53'):logger[_0xb79f('0xc')](_0xb79f('0x61'),_0xb79f('0x54'));return request({'uri':util[_0xb79f('0x1c')](_0xb79f('0x55'),_0x4f2505[_0xb79f('0xf')],_0xaf448b['id'],_0x580caa['id']),'method':_0xb79f('0x10')});case _0xb79f('0x56'):logger[_0xb79f('0xc')](_0xb79f('0x61'),_0xb79f('0x57'));emit(util[_0xb79f('0x1c')](_0xb79f('0x58'),_0x18e843[_0xb79f('0x13')]),_0xb79f('0x62'),{'uri':util[_0xb79f('0x1c')](_0xb79f('0x59'),_0x4f2505['remoteUri'][_0xb79f('0x5a')](_0xb79f('0x63'),''),_0x580caa['id'])});break;default:logger[_0xb79f('0x5b')]('[OUTBOUND]',_0xb79f('0x64'));}}})['catch'](function(_0x9c07de){logger['error'](_0xb79f('0x65'),util[_0xb79f('0x5d')](_0x9c07de,{'showHidden':!![],'depth':null}));});};exports['unmanaged']=function(_0x2ef525,_0x432981,_0x374f9c,_0x206591,_0x4b107b,_0x2d2d83){var _0x498550,_0xf39bc8;_0x2d2d83['remoteUri']=intUtil[_0xb79f('0x46')](_0x2d2d83[_0xb79f('0xf')]);_0x2d2d83[_0xb79f('0x47')]=intUtil[_0xb79f('0x46')](_0x2d2d83[_0xb79f('0x47')]);if(_0x4b107b&&_0x4b107b[_0xb79f('0x66')]){logger[_0xb79f('0xc')]('['+_0x432981['lastevent'][_0xb79f('0x67')]()+']',_0xb79f('0x49'));_0x432981[_0xb79f('0x4a')]=util[_0xb79f('0x1c')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x2d2d83[_0xb79f('0x47')],_0x432981[_0xb79f('0x4c')],md5(_0x432981['uniqueid']));}else{_0x432981['recordingURL']='';}headers[_0xb79f('0x68')]=getAuth(_0x2d2d83);return getUser(_0x2d2d83)['then'](function(_0x1d7400){_0x498550=_0x1d7400;logger[_0xb79f('0xc')]('The\x20User\x20ID\x20is:',_0x498550['id']);return getEndUser(_0x2d2d83,_0x432981[_0xb79f('0x4f')],_0x432981['calleridnum']);})['then'](function(_0x49b0ec){_0xf39bc8=_0x49b0ec;logger[_0xb79f('0xc')](_0xb79f('0x51'),_0xf39bc8['id']);return getTicket(_0x2d2d83,_0x498550,_0xf39bc8,_0x374f9c,_0x432981);})['then'](function(_0x2857d5){if(_0x2857d5){logger['info'](_0xb79f('0x52'),_0x2857d5['id']);}})[_0xb79f('0x69')](function(_0x4dffb8){logger[_0xb79f('0x5b')]('['+_0x432981[_0xb79f('0x6a')][_0xb79f('0x67')]()+']'+_0xb79f('0x6b'),util['inspect'](_0x4dffb8,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x213d=['count','Agent\x20found!','find','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','user','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','length','filter','end-user','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Caller\x20-\x20%s','Enduser\x20created.','authType','password','username','%s/token:%s','token','debug','[HTTP]','GET','string','picklist','type','nameField','content','toString','includes','idField','custom_fields','push','variableName','customVariable','Variable','customField','toLowerCase','queue','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','[QUEUE]','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','user:%s','trigger:browser:url','replace','/api/v2','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','outbound','recordingFormat','none','destcalleridnum','[OUTBOUND]','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','%s/agent/tickets/%s','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','inspect','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','ioredis','./util','../../../../config/environment','../../../../config/logger','zendesk','defaults','redis','localhost','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','%s/tickets.json','remoteUri','merge','name','getString','Subjects','Descriptions','Fields','then','Ticket\x20created!','ticket','Getting\x20agent\x20with\x20email','format','%s/search.json'];(function(_0x432022,_0x115765){var _0x5488dd=function(_0x27e9e3){while(--_0x27e9e3){_0x432022['push'](_0x432022['shift']());}};_0x5488dd(++_0x115765);}(_0x213d,0x1a2));var _0xd213=function(_0x1d1779,_0x284147){_0x1d1779=_0x1d1779-0x0;var _0x2377e9=_0x213d[_0x1d1779];return _0x2377e9;};'use strict';var _=require(_0xd213('0x0'));var rp=require(_0xd213('0x1'));var md5=require(_0xd213('0x2'));var util=require('util');var Redis=require(_0xd213('0x3'));var intUtil=require(_0xd213('0x4'));var config=require(_0xd213('0x5'));var logger=require(_0xd213('0x6'))(_0xd213('0x7'));config['redis']=_[_0xd213('0x8')](config[_0xd213('0x9')],{'host':_0xd213('0xa'),'port':0x18eb});var io=require(_0xd213('0xb'))(new Redis(config[_0xd213('0x9')]));function emit(_0x44c1a7,_0x1e8e5c,_0x234519){io['to'](_0x44c1a7)[_0xd213('0xc')](_0x1e8e5c,_0x234519);}var headers={'Content-Type':_0xd213('0xd'),'Accept':'application/json'};function getTicket(_0x1593d3,_0x3edfb6,_0x483e29,_0x249bdb,_0x2c5a7c){logger[_0xd213('0xe')](_0xd213('0xf'));return request({'uri':util['format'](_0xd213('0x10'),_0x1593d3[_0xd213('0x11')]),'method':'POST','body':{'ticket':_[_0xd213('0x12')]({'requester_id':_0x483e29['id'],'submitter_id':_0x3edfb6?_0x3edfb6['id']:undefined,'assignee_id':_0x3edfb6?_0x3edfb6['id']:undefined,'tags':getTags(_0x249bdb['Tags'],_0xd213('0x13')),'subject':intUtil[_0xd213('0x14')](_0x249bdb[_0xd213('0x15')],_0x2c5a7c,'\x20'),'description':intUtil[_0xd213('0x14')](_0x249bdb[_0xd213('0x16')],_0x2c5a7c,'\x0a'),'comment':{'public':![],'body':intUtil[_0xd213('0x14')](_0x249bdb[_0xd213('0x16')],_0x2c5a7c,'\x0a')}},getCustomFields(_0x249bdb[_0xd213('0x17')],_0x2c5a7c))}})[_0xd213('0x18')](function(_0x5554ca){logger[_0xd213('0xe')](_0xd213('0x19'));return _0x5554ca[_0xd213('0x1a')];});}function getUser(_0x475bb6,_0x5b89ac){if(intUtil['validateEmail'](_0x5b89ac)){logger['info'](_0xd213('0x1b'),_0x5b89ac);return request({'uri':util[_0xd213('0x1c')](_0xd213('0x1d'),_0x475bb6[_0xd213('0x11')]),'qs':{'query':util[_0xd213('0x1c')]('type:user\x20role:agent\x20email:%s',_0x5b89ac)}})[_0xd213('0x18')](function(_0x145e61){if(_0x145e61[_0xd213('0x1e')]){logger[_0xd213('0xe')](_0xd213('0x1f'));return _[_0xd213('0x20')](_0x145e61[_0xd213('0x21')],{'email':_0x5b89ac,'role':_0xd213('0x22')});}else{logger[_0xd213('0xe')](_0xd213('0x23'));return request({'uri':util[_0xd213('0x1c')](_0xd213('0x24'),_0x475bb6[_0xd213('0x11')])})[_0xd213('0x18')](function(_0x146ef0){logger['info']('Admin\x20account\x20selected.');return _0x146ef0[_0xd213('0x25')];});}});}else{logger[_0xd213('0xe')](_0xd213('0x23'));return request({'uri':util[_0xd213('0x1c')](_0xd213('0x24'),_0x475bb6[_0xd213('0x11')])})[_0xd213('0x18')](function(_0x420e41){logger[_0xd213('0xe')](_0xd213('0x26'));return _0x420e41[_0xd213('0x25')];});}}function getEndUser(_0x3cbaa7,_0x867d9e,_0x4c97c7){logger[_0xd213('0xe')](_0xd213('0x27'),_0x4c97c7);return request({'uri':util['format'](_0xd213('0x1d'),_0x3cbaa7[_0xd213('0x11')]),'qs':{'query':util[_0xd213('0x1c')](_0xd213('0x28'),_0x4c97c7)}})['then'](function(_0x4d152f){var _0xacb66e;if(_0x4d152f[_0xd213('0x21')][_0xd213('0x29')]){_0x4d152f[_0xd213('0x21')]=_[_0xd213('0x2a')](_0x4d152f[_0xd213('0x21')],{'suspended':![],'role':_0xd213('0x2b')});if(_0x4d152f[_0xd213('0x21')][_0xd213('0x29')]){_0xacb66e=_[_0xd213('0x2c')](_0x4d152f[_0xd213('0x21')]);}}if(_0xacb66e){logger['info'](_0xd213('0x2d'));return _0xacb66e;}else{logger[_0xd213('0xe')](_0xd213('0x2e'));return request({'uri':util['format']('%s/users.json',_0x3cbaa7[_0xd213('0x11')]),'method':_0xd213('0x2f'),'body':{'user':{'role':_0xd213('0x2b'),'name':util[_0xd213('0x1c')](_0xd213('0x30'),_0x867d9e||_0x4c97c7),'phone':_0x4c97c7}}})[_0xd213('0x18')](function(_0x156342){logger[_0xd213('0xe')](_0xd213('0x31'));return _0x156342[_0xd213('0x25')];});}});}function getAuth(_0xa9aad){var _0x15588b;if(_0xa9aad[_0xd213('0x32')]===_0xd213('0x33')){_0x15588b=util[_0xd213('0x1c')]('%s:%s',_0xa9aad[_0xd213('0x34')],_0xa9aad['password']);}else if(_0xa9aad[_0xd213('0x32')]==='token'){_0x15588b=util[_0xd213('0x1c')](_0xd213('0x35'),_0xa9aad[_0xd213('0x34')],_0xa9aad[_0xd213('0x36')]);}return util[_0xd213('0x1c')]('Basic\x20%s',new Buffer(_0x15588b)['toString']('base64'));}function request(_0x4fdcd0){logger[_0xd213('0x37')](_0xd213('0x38'),JSON['stringify'](_0x4fdcd0));return rp(_[_0xd213('0x8')](_0x4fdcd0,{'method':_0xd213('0x39'),'headers':headers,'json':!![]}));}function getTags(_0x2bf07a,_0x52552c){var _0x3ad832=[];if(_0x2bf07a&&_0x2bf07a[_0xd213('0x29')]>0x0){_0x3ad832=_['map'](_0x2bf07a,_0x52552c);}return _0x3ad832;}function getCustomFields(_0x3922cf,_0x2e449e){var _0x5df352=[];var _0x1c3f78={'custom_fields':[]};if(_0x3922cf[_0xd213('0x29')]>0x0){_['forEach'](_0x3922cf,function(_0x187aa7){if(_['includes']([_0xd213('0x3a'),_0xd213('0x3b')],_0x187aa7[_0xd213('0x3c')])&&_0x187aa7[_0xd213('0x3d')]&&!_0x187aa7['customField']){_0x1c3f78[_0x187aa7[_0xd213('0x3d')]['toLowerCase']()]=_0x187aa7[_0xd213('0x3e')][_0xd213('0x3f')]();}else if(_[_0xd213('0x40')]([_0xd213('0x3a'),'picklist'],_0x187aa7[_0xd213('0x3c')])&&_0x187aa7[_0xd213('0x41')]&&_0x187aa7['customField']){_0x1c3f78[_0xd213('0x42')][_0xd213('0x43')]({'id':_0x187aa7[_0xd213('0x41')],'value':_0x187aa7[_0xd213('0x3e')][_0xd213('0x3f')]()});}else if(_0x187aa7[_0xd213('0x3c')]==='variable'&&_0x187aa7[_0xd213('0x44')]&&_0x187aa7[_0xd213('0x41')]&&_0x187aa7['customField']){_0x2e449e[_0x187aa7[_0xd213('0x44')]]&&_0x1c3f78['custom_fields'][_0xd213('0x43')]({'id':_0x187aa7[_0xd213('0x41')],'value':_0x2e449e[_0x187aa7['variableName']][_0xd213('0x3f')]()});}else if(_0x187aa7[_0xd213('0x3c')]===_0xd213('0x45')&&_0x187aa7[_0xd213('0x46')]&&_0x187aa7[_0xd213('0x46')][_0xd213('0x13')]&&_0x187aa7[_0xd213('0x41')]&&_0x187aa7[_0xd213('0x47')]){_0x2e449e[_0x187aa7['Variable'][_0xd213('0x13')][_0xd213('0x48')]()]&&_0x1c3f78[_0xd213('0x42')][_0xd213('0x43')]({'id':_0x187aa7[_0xd213('0x41')],'value':_0x2e449e[_0x187aa7[_0xd213('0x46')][_0xd213('0x13')][_0xd213('0x48')]()]['toString']()});}});}return _0x1c3f78;}exports[_0xd213('0x49')]=function(_0x59a8c5,_0x43e249,_0x32d98e,_0x4628d6,_0x4dad52,_0x3b10f0){var _0x14278b,_0x44e629;_0x3b10f0[_0xd213('0x11')]=intUtil[_0xd213('0x4a')](_0x3b10f0[_0xd213('0x11')]);_0x3b10f0[_0xd213('0x4b')]=intUtil[_0xd213('0x4a')](_0x3b10f0[_0xd213('0x4b')]);if(_0x4dad52&&_0x4dad52[_0xd213('0x4c')]){logger[_0xd213('0xe')]('[QUEUE]',_0xd213('0x4d'));_0x43e249[_0xd213('0x4e')]=util[_0xd213('0x1c')](_0xd213('0x4f'),_0x3b10f0[_0xd213('0x4b')],_0x43e249[_0xd213('0x50')],md5(_0x43e249['uniqueid']));}else{_0x43e249[_0xd213('0x4e')]='';}headers['Authorization']=getAuth(_0x3b10f0);return getUser(_0x3b10f0,_0x4628d6[_0xd213('0x51')])[_0xd213('0x18')](function(_0x166903){_0x14278b=_0x166903;logger[_0xd213('0xe')](_0xd213('0x52'),_0x14278b['id']);return getEndUser(_0x3b10f0,_0x43e249[_0xd213('0x53')],_0x43e249[_0xd213('0x54')]);})[_0xd213('0x18')](function(_0x15e7b9){_0x44e629=_0x15e7b9;logger[_0xd213('0xe')](_0xd213('0x55'),_0x44e629['id']);return getTicket(_0x3b10f0,_0x14278b,_0x44e629,_0x32d98e,_0x43e249);})[_0xd213('0x18')](function(_0x417af9){if(_0x417af9){logger[_0xd213('0xe')](_0xd213('0x56'),_0x417af9['id']);switch(_0x3b10f0[_0xd213('0x3c')]){case _0xd213('0x57'):logger['info'](_0xd213('0x58'),_0xd213('0x59'));return request({'uri':util[_0xd213('0x1c')](_0xd213('0x5a'),_0x3b10f0[_0xd213('0x11')],_0x14278b['id'],_0x417af9['id']),'method':_0xd213('0x2f')});case'newTab':logger[_0xd213('0xe')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format'](_0xd213('0x5b'),_0x4628d6['name']),_0xd213('0x5c'),{'uri':util[_0xd213('0x1c')]('%s/agent/tickets/%s',_0x3b10f0[_0xd213('0x11')][_0xd213('0x5d')](_0xd213('0x5e'),''),_0x417af9['id'])});break;default:logger[_0xd213('0x5f')]('[QUEUE]',_0xd213('0x60'));}}})[_0xd213('0x61')](function(_0x3baf49){logger[_0xd213('0x5f')](_0xd213('0x62'),util['inspect'](_0x3baf49,{'showHidden':!![],'depth':null}));});};exports[_0xd213('0x63')]=function(_0x46f77d,_0x348fa7,_0x5840e8,_0x5a03ff,_0x112c3f,_0x40c400,_0x315eb6){var _0x42a5a7,_0x3c277a;_0x40c400['remoteUri']=intUtil[_0xd213('0x4a')](_0x40c400[_0xd213('0x11')]);_0x40c400['serverUrl']=intUtil[_0xd213('0x4a')](_0x40c400[_0xd213('0x4b')]);if(_0x315eb6&&_0x315eb6[_0xd213('0x64')]&&_0x315eb6[_0xd213('0x64')]!==_0xd213('0x65')){logger['info']('[OUTBOUND]','Recording\x20is\x20enabled!');_0x348fa7[_0xd213('0x4e')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x40c400[_0xd213('0x4b')],_0x348fa7[_0xd213('0x50')],md5(_0x348fa7[_0xd213('0x50')]));}headers['Authorization']=getAuth(_0x40c400);return getUser(_0x40c400,_0x5a03ff[_0xd213('0x51')])[_0xd213('0x18')](function(_0x2c3652){_0x42a5a7=_0x2c3652;logger[_0xd213('0xe')](_0xd213('0x52'),_0x42a5a7['id']);return getEndUser(_0x40c400,_0x348fa7['destcalleridname'],_0x348fa7[_0xd213('0x66')]);})[_0xd213('0x18')](function(_0x48209b){_0x3c277a=_0x48209b;logger[_0xd213('0xe')](_0xd213('0x55'),_0x3c277a['id']);return getTicket(_0x40c400,_0x42a5a7,_0x3c277a,_0x5840e8,_0x348fa7);})['then'](function(_0x1273d1){if(_0x1273d1){logger[_0xd213('0xe')](_0xd213('0x56'),_0x1273d1['id']);switch(_0x40c400['type']){case _0xd213('0x57'):logger['info'](_0xd213('0x67'),_0xd213('0x59'));return request({'uri':util[_0xd213('0x1c')](_0xd213('0x5a'),_0x40c400['remoteUri'],_0x42a5a7['id'],_0x1273d1['id']),'method':_0xd213('0x2f')});case _0xd213('0x68'):logger[_0xd213('0xe')]('[OUTBOUND]',_0xd213('0x69'));emit(util['format'](_0xd213('0x5b'),_0x5a03ff[_0xd213('0x13')]),_0xd213('0x5c'),{'uri':util['format'](_0xd213('0x6a'),_0x40c400[_0xd213('0x11')][_0xd213('0x5d')]('/api/v2',''),_0x1273d1['id'])});break;default:logger[_0xd213('0x5f')](_0xd213('0x67'),_0xd213('0x60'));}}})[_0xd213('0x61')](function(_0x3ba70a){logger[_0xd213('0x5f')](_0xd213('0x6b'),util[_0xd213('0x6c')](_0x3ba70a,{'showHidden':!![],'depth':null}));});};exports['unmanaged']=function(_0x45f600,_0x368e19,_0x3e8207,_0x17919b,_0x10f4e5,_0x11c6f0){var _0xb4f2f2,_0x5dee29;_0x11c6f0[_0xd213('0x11')]=intUtil[_0xd213('0x4a')](_0x11c6f0[_0xd213('0x11')]);_0x11c6f0[_0xd213('0x4b')]=intUtil['stripTrailingSlash'](_0x11c6f0[_0xd213('0x4b')]);if(_0x10f4e5&&_0x10f4e5[_0xd213('0x4c')]){logger[_0xd213('0xe')]('['+_0x368e19[_0xd213('0x6d')][_0xd213('0x6e')]()+']',_0xd213('0x4d'));_0x368e19[_0xd213('0x4e')]=util['format'](_0xd213('0x4f'),_0x11c6f0[_0xd213('0x4b')],_0x368e19[_0xd213('0x50')],md5(_0x368e19[_0xd213('0x50')]));}else{_0x368e19[_0xd213('0x4e')]='';}headers['Authorization']=getAuth(_0x11c6f0);return getUser(_0x11c6f0)[_0xd213('0x18')](function(_0x24cd9d){_0xb4f2f2=_0x24cd9d;logger[_0xd213('0xe')](_0xd213('0x52'),_0xb4f2f2['id']);return getEndUser(_0x11c6f0,_0x368e19[_0xd213('0x53')],_0x368e19[_0xd213('0x54')]);})[_0xd213('0x18')](function(_0x3d053a){_0x5dee29=_0x3d053a;logger[_0xd213('0xe')](_0xd213('0x55'),_0x5dee29['id']);return getTicket(_0x11c6f0,_0xb4f2f2,_0x5dee29,_0x3e8207,_0x368e19);})[_0xd213('0x18')](function(_0x54b1e7){if(_0x54b1e7){logger[_0xd213('0xe')]('The\x20Ticket\x20ID\x20is:',_0x54b1e7['id']);}})['catch'](function(_0x209336){logger[_0xd213('0x5f')]('['+_0x368e19[_0xd213('0x6d')][_0xd213('0x6e')]()+']'+_0xd213('0x6f'),util[_0xd213('0x6c')](_0x209336,{'showHidden':!![],'depth':null}));});};
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