Built motion from commit 449495f6.|2.6.27
[motion2.git] / server / services / ami / trigger / integration / zendesk.js
index 00c04f8..b286975 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x9567=['none','[OUTBOUND]','destcalleridnum','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','toUpperCase','lodash','request-promise','md5','util','ioredis','../../../../config/logger','zendesk','defaults','localhost','redis','application/json','info','Creating\x20new\x20ticket...','%s/tickets.json','remoteUri','POST','merge','name','getString','Subjects','Descriptions','Fields','then','Ticket\x20created!','ticket','validateEmail','Getting\x20agent\x20with\x20email','format','%s/search.json','type:user\x20role:agent\x20email:%s','count','Agent\x20found!','find','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','results','length','filter','end-user','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','Caller\x20-\x20%s','authType','password','%s:%s','username','token','%s/token:%s','Basic\x20%s','toString','base64','debug','[HTTP]','forEach','type','string','customField','toLowerCase','content','idField','variable','custom_fields','variableName','customVariable','Variable','push','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','%s/agent/tickets/%s','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','recordingFormat'];(function(_0x576170,_0x1712ae){var _0x397c70=function(_0x2eb9de){while(--_0x2eb9de){_0x576170['push'](_0x576170['shift']());}};_0x397c70(++_0x1712ae);}(_0x9567,0xdc));var _0x7956=function(_0x5cd8c2,_0x510877){_0x5cd8c2=_0x5cd8c2-0x0;var _0x22e4c6=_0x9567[_0x5cd8c2];return _0x22e4c6;};'use strict';var _=require(_0x7956('0x0'));var rp=require(_0x7956('0x1'));var md5=require(_0x7956('0x2'));var util=require(_0x7956('0x3'));var Redis=require(_0x7956('0x4'));var intUtil=require('./util');var config=require('../../../../config/environment');var logger=require(_0x7956('0x5'))(_0x7956('0x6'));config['redis']=_[_0x7956('0x7')](config['redis'],{'host':_0x7956('0x8'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x7956('0x9')]));function emit(_0x31b50d,_0x48b2b3,_0x3c213a){io['to'](_0x31b50d)['emit'](_0x48b2b3,_0x3c213a);}var headers={'Content-Type':_0x7956('0xa'),'Accept':_0x7956('0xa')};function getTicket(_0x53310c,_0x127891,_0xe825,_0x5919db,_0x1fd87b){logger[_0x7956('0xb')](_0x7956('0xc'));return request({'uri':util['format'](_0x7956('0xd'),_0x53310c[_0x7956('0xe')]),'method':_0x7956('0xf'),'body':{'ticket':_[_0x7956('0x10')]({'requester_id':_0xe825['id'],'submitter_id':_0x127891?_0x127891['id']:undefined,'assignee_id':_0x127891?_0x127891['id']:undefined,'tags':getTags(_0x5919db['Tags'],_0x7956('0x11')),'subject':intUtil[_0x7956('0x12')](_0x5919db[_0x7956('0x13')],_0x1fd87b,'\x20'),'description':intUtil['getString'](_0x5919db[_0x7956('0x14')],_0x1fd87b,'\x0a'),'comment':{'public':![],'body':intUtil[_0x7956('0x12')](_0x5919db[_0x7956('0x14')],_0x1fd87b,'\x0a')}},getCustomFields(_0x5919db[_0x7956('0x15')],_0x1fd87b))}})[_0x7956('0x16')](function(_0x3d952d){logger[_0x7956('0xb')](_0x7956('0x17'));return _0x3d952d[_0x7956('0x18')];});}function getUser(_0x6a6d78,_0x41d67a){if(intUtil[_0x7956('0x19')](_0x41d67a)){logger[_0x7956('0xb')](_0x7956('0x1a'),_0x41d67a);return request({'uri':util[_0x7956('0x1b')](_0x7956('0x1c'),_0x6a6d78['remoteUri']),'qs':{'query':util['format'](_0x7956('0x1d'),_0x41d67a)}})[_0x7956('0x16')](function(_0x5041a4){if(_0x5041a4[_0x7956('0x1e')]){logger['info'](_0x7956('0x1f'));return _[_0x7956('0x20')](_0x5041a4['results'],{'email':_0x41d67a,'role':_0x7956('0x21')});}else{logger[_0x7956('0xb')](_0x7956('0x22'));return request({'uri':util['format'](_0x7956('0x23'),_0x6a6d78['remoteUri'])})[_0x7956('0x16')](function(_0x5100d8){logger[_0x7956('0xb')](_0x7956('0x24'));return _0x5100d8[_0x7956('0x25')];});}});}else{logger[_0x7956('0xb')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x7956('0x1b')](_0x7956('0x23'),_0x6a6d78[_0x7956('0xe')])})['then'](function(_0x53d1c4){logger[_0x7956('0xb')](_0x7956('0x24'));return _0x53d1c4[_0x7956('0x25')];});}}function getEndUser(_0x1c407a,_0x4572b2,_0x4e5b2d){logger[_0x7956('0xb')](_0x7956('0x26'),_0x4e5b2d);return request({'uri':util[_0x7956('0x1b')](_0x7956('0x1c'),_0x1c407a[_0x7956('0xe')]),'qs':{'query':util[_0x7956('0x1b')]('type:user\x20role:end-user\x20phone:%s',_0x4e5b2d)}})[_0x7956('0x16')](function(_0x33401e){var _0x377261;if(_0x33401e[_0x7956('0x2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('0x49')](_0x11424e[_0x7956('0x4a')]);if(_0x121c79&&_0x121c79[_0x7956('0x64')]&&_0x121c79[_0x7956('0x64')]!==_0x7956('0x65')){logger[_0x7956('0xb')](_0x7956('0x66'),'Recording\x20is\x20enabled!');_0x3d7a33['recordingURL']=util[_0x7956('0x1b')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x11424e[_0x7956('0x4a')],_0x3d7a33[_0x7956('0x50')],md5(_0x3d7a33[_0x7956('0x50')]));}headers[_0x7956('0x51')]=getAuth(_0x11424e);return getUser(_0x11424e,_0x29a005[_0x7956('0x52')])[_0x7956('0x16')](function(_0x42f636){_0x513803=_0x42f636;logger[_0x7956('0xb')](_0x7956('0x53'),_0x513803['id']);return getEndUser(_0x11424e,_0x3d7a33['destcalleridname'],_0x3d7a33[_0x7956('0x67')]);})[_0x7956('0x16')](function(_0x45cc68){_0x46a2f5=_0x45cc68;logger['info'](_0x7956('0x56'),_0x46a2f5['id']);return getTicket(_0x11424e,_0x513803,_0x46a2f5,_0x20efca,_0x3d7a33);})[_0x7956('0x16')](function(_0x5f4584){if(_0x5f4584){logger[_0x7956('0xb')]('The\x20Ticket\x20ID\x20is:',_0x5f4584['id']);switch(_0x11424e[_0x7956('0x3c')]){case _0x7956('0x57'):logger[_0x7956('0xb')](_0x7956('0x66'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util[_0x7956('0x1b')](_0x7956('0x59'),_0x11424e[_0x7956('0xe')],_0x513803['id'],_0x5f4584['id']),'method':'POST'});case _0x7956('0x5a'):logger[_0x7956('0xb')](_0x7956('0x66'),_0x7956('0x5b'));emit(util[_0x7956('0x1b')](_0x7956('0x5c'),_0x29a005['name']),'trigger:browser:url',{'uri':util[_0x7956('0x1b')]('%s/agent/tickets/%s',_0x11424e[_0x7956('0xe')],_0x5f4584['id'])});break;default:logger['error'](_0x7956('0x66'),_0x7956('0x5f'));}}})[_0x7956('0x60')](function(_0x50fecd){logger['error'](_0x7956('0x68'),util[_0x7956('0x62')](_0x50fecd,{'showHidden':!![],'depth':null}));});};exports[_0x7956('0x69')]=function(_0x3741e1,_0x5b0225,_0x1d2ff2,_0x1f4f2f,_0x16beac,_0x1d52cb){var _0xb1044f,_0x40d052;_0x1d52cb[_0x7956('0xe')]=intUtil['stripTrailingSlash'](_0x1d52cb[_0x7956('0xe')]);_0x1d52cb[_0x7956('0x4a')]=intUtil[_0x7956('0x49')](_0x1d52cb[_0x7956('0x4a')]);if(_0x16beac&&_0x16beac[_0x7956('0x4b')]){logger[_0x7956('0xb')]('['+_0x5b0225['lastevent'][_0x7956('0x6a')]()+']',_0x7956('0x4d'));_0x5b0225[_0x7956('0x4e')]=util[_0x7956('0x1b')](_0x7956('0x4f'),_0x1d52cb[_0x7956('0x4a')],_0x5b0225[_0x7956('0x50')],md5(_0x5b0225[_0x7956('0x50')]));}else{_0x5b0225[_0x7956('0x4e')]='';}headers[_0x7956('0x51')]=getAuth(_0x1d52cb);return getUser(_0x1d52cb)[_0x7956('0x16')](function(_0x426471){_0xb1044f=_0x426471;logger['info'](_0x7956('0x53'),_0xb1044f['id']);return getEndUser(_0x1d52cb,_0x5b0225[_0x7956('0x54')],_0x5b0225[_0x7956('0x55')]);})[_0x7956('0x16')](function(_0x2c92bb){_0x40d052=_0x2c92bb;logger['info']('The\x20Enduser\x20ID\x20is:',_0x40d052['id']);return getTicket(_0x1d52cb,_0xb1044f,_0x40d052,_0x1d2ff2,_0x5b0225);})['then'](function(_0x4341a6){if(_0x4341a6){logger[_0x7956('0xb')]('The\x20Ticket\x20ID\x20is:',_0x4341a6['id']);}})['catch'](function(_0x44c403){logger['error']('['+_0x5b0225['lastevent'][_0x7956('0x6a')]()+']'+'\x20Error\x20running\x20Zendesk\x20integration',util[_0x7956('0x62')](_0x44c403,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x862e=['trigger:browser:url','%s/agent/tickets/%s','/api/v2','Zendesk\x20account\x20type\x20not\x20recognized','catch','error','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','outbound','recordingFormat','[OUTBOUND]','destcalleridname','destcalleridnum','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','replace','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','util','zendesk','defaults','socket.io-emitter','redis','emit','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','remoteUri','POST','merge','Tags','name','getString','Subjects','Descriptions','Fields','then','Ticket\x20created!','ticket','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','type:user\x20role:agent\x20email:%s','find','results','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','user','%s/users/me.json','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','length','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','end-user','Caller\x20-\x20%s','authType','password','username','token','Basic\x20%s','base64','debug','stringify','GET','map','forEach','includes','string','picklist','type','nameField','customField','toLowerCase','toString','idField','custom_fields','push','content','variable','variableName','customVariable','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','recordingURL','Authorization','email','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','[QUEUE]','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s'];(function(_0x5cd8a2,_0x24504b){var _0x79d672=function(_0x5d932b){while(--_0x5d932b){_0x5cd8a2['push'](_0x5cd8a2['shift']());}};_0x79d672(++_0x24504b);}(_0x862e,0xf0));var _0xe862=function(_0x2d06bf,_0x114b2d){_0x2d06bf=_0x2d06bf-0x0;var _0x3fa0c7=_0x862e[_0x2d06bf];return _0x3fa0c7;};'use strict';var _=require(_0xe862('0x0'));var rp=require(_0xe862('0x1'));var md5=require(_0xe862('0x2'));var util=require(_0xe862('0x3'));var Redis=require('ioredis');var intUtil=require('./util');var config=require('../../../../config/environment');var logger=require('../../../../config/logger')(_0xe862('0x4'));config['redis']=_[_0xe862('0x5')](config['redis'],{'host':'localhost','port':0x18eb});var io=require(_0xe862('0x6'))(new Redis(config[_0xe862('0x7')]));function emit(_0x10dfab,_0x4fb879,_0x2c64a9){io['to'](_0x10dfab)[_0xe862('0x8')](_0x4fb879,_0x2c64a9);}var headers={'Content-Type':_0xe862('0x9'),'Accept':_0xe862('0x9')};function getTicket(_0x393dc7,_0x4e68c4,_0x1b8d5a,_0x318a45,_0x16a358){logger[_0xe862('0xa')](_0xe862('0xb'));return request({'uri':util[_0xe862('0xc')](_0xe862('0xd'),_0x393dc7[_0xe862('0xe')]),'method':_0xe862('0xf'),'body':{'ticket':_[_0xe862('0x10')]({'requester_id':_0x1b8d5a['id'],'submitter_id':_0x4e68c4?_0x4e68c4['id']:undefined,'assignee_id':_0x4e68c4?_0x4e68c4['id']:undefined,'tags':getTags(_0x318a45[_0xe862('0x11')],_0xe862('0x12')),'subject':intUtil[_0xe862('0x13')](_0x318a45[_0xe862('0x14')],_0x16a358,'\x20'),'description':intUtil[_0xe862('0x13')](_0x318a45['Descriptions'],_0x16a358,'\x0a'),'comment':{'public':![],'body':intUtil['getString'](_0x318a45[_0xe862('0x15')],_0x16a358,'\x0a')}},getCustomFields(_0x318a45[_0xe862('0x16')],_0x16a358))}})[_0xe862('0x17')](function(_0x1bec1b){logger[_0xe862('0xa')](_0xe862('0x18'));return _0x1bec1b[_0xe862('0x19')];});}function getUser(_0x30a064,_0x351e35){if(intUtil[_0xe862('0x1a')](_0x351e35)){logger[_0xe862('0xa')](_0xe862('0x1b'),_0x351e35);return request({'uri':util[_0xe862('0xc')](_0xe862('0x1c'),_0x30a064[_0xe862('0xe')]),'qs':{'query':util['format'](_0xe862('0x1d'),_0x351e35)}})[_0xe862('0x17')](function(_0x69ed92){if(_0x69ed92['count']){logger[_0xe862('0xa')]('Agent\x20found!');return _[_0xe862('0x1e')](_0x69ed92[_0xe862('0x1f')],{'email':_0x351e35,'role':'agent'});}else{logger['info'](_0xe862('0x20'));return request({'uri':util[_0xe862('0xc')]('%s/users/me.json',_0x30a064[_0xe862('0xe')])})[_0xe862('0x17')](function(_0x5b70d2){logger[_0xe862('0xa')](_0xe862('0x21'));return _0x5b70d2[_0xe862('0x22')];});}});}else{logger[_0xe862('0xa')](_0xe862('0x20'));return request({'uri':util[_0xe862('0xc')](_0xe862('0x23'),_0x30a064['remoteUri'])})['then'](function(_0x6a2c58){logger[_0xe862('0xa')](_0xe862('0x21'));return _0x6a2c58[_0xe862('0x22')];});}}function getEndUser(_0x5e0eef,_0x377114,_0x1e82ef){logger[_0xe862('0xa')](_0xe862('0x24'),_0x1e82ef);return request({'uri':util['format'](_0xe862('0x1c'),_0x5e0eef['remoteUri']),'qs':{'query':util[_0xe862('0xc')](_0xe862('0x25'),_0x1e82ef)}})[_0xe862('0x17')](function(_0xf09ecd){var _0x5e89b8;if(_0xf09ecd[_0xe862('0x1f')][_0xe862('0x26')]){_0xf09ecd[_0xe862('0x1f')]=_['filter'](_0xf09ecd['results'],{'suspended':![],'role':'end-user'});if(_0xf09ecd[_0xe862('0x1f')]['length']){_0x5e89b8=_[_0xe862('0x27')](_0xf09ecd[_0xe862('0x1f')]);}}if(_0x5e89b8){logger[_0xe862('0xa')](_0xe862('0x28'));return _0x5e89b8;}else{logger[_0xe862('0xa')](_0xe862('0x29'));return request({'uri':util[_0xe862('0xc')]('%s/users.json',_0x5e0eef['remoteUri']),'method':'POST','body':{'user':{'role':_0xe862('0x2a'),'name':util['format'](_0xe862('0x2b'),_0x377114||_0x1e82ef),'phone':_0x1e82ef}}})[_0xe862('0x17')](function(_0x4f2fcd){logger[_0xe862('0xa')]('Enduser\x20created.');return _0x4f2fcd[_0xe862('0x22')];});}});}function getAuth(_0x3e74b4){var _0x4c06e1;if(_0x3e74b4[_0xe862('0x2c')]===_0xe862('0x2d')){_0x4c06e1=util[_0xe862('0xc')]('%s:%s',_0x3e74b4[_0xe862('0x2e')],_0x3e74b4[_0xe862('0x2d')]);}else if(_0x3e74b4[_0xe862('0x2c')]===_0xe862('0x2f')){_0x4c06e1=util[_0xe862('0xc')]('%s/token:%s',_0x3e74b4['username'],_0x3e74b4['token']);}return util[_0xe862('0xc')](_0xe862('0x30'),new Buffer(_0x4c06e1)['toString'](_0xe862('0x31')));}function request(_0x476fca){logger[_0xe862('0x32')]('[HTTP]',JSON[_0xe862('0x33')](_0x476fca));return rp(_['defaults'](_0x476fca,{'method':_0xe862('0x34'),'headers':headers,'json':!![]}));}function getTags(_0x1eb96b,_0x5f2604){var _0x1654cd=[];if(_0x1eb96b&&_0x1eb96b[_0xe862('0x26')]>0x0){_0x1654cd=_[_0xe862('0x35')](_0x1eb96b,_0x5f2604);}return _0x1654cd;}function getCustomFields(_0x5aaa22,_0x45ea84){var _0x461972=[];var _0x1ad2d0={'custom_fields':[]};if(_0x5aaa22[_0xe862('0x26')]>0x0){_[_0xe862('0x36')](_0x5aaa22,function(_0x2619c0){if(_[_0xe862('0x37')]([_0xe862('0x38'),_0xe862('0x39')],_0x2619c0[_0xe862('0x3a')])&&_0x2619c0[_0xe862('0x3b')]&&!_0x2619c0[_0xe862('0x3c')]){_0x1ad2d0[_0x2619c0[_0xe862('0x3b')][_0xe862('0x3d')]()]=_0x2619c0['content'][_0xe862('0x3e')]();}else if(_[_0xe862('0x37')](['string',_0xe862('0x39')],_0x2619c0[_0xe862('0x3a')])&&_0x2619c0[_0xe862('0x3f')]&&_0x2619c0['customField']){_0x1ad2d0[_0xe862('0x40')][_0xe862('0x41')]({'id':_0x2619c0[_0xe862('0x3f')],'value':_0x2619c0[_0xe862('0x42')][_0xe862('0x3e')]()});}else if(_0x2619c0[_0xe862('0x3a')]===_0xe862('0x43')&&_0x2619c0[_0xe862('0x44')]&&_0x2619c0['idField']&&_0x2619c0[_0xe862('0x3c')]){_0x45ea84[_0x2619c0[_0xe862('0x44')]]&&_0x1ad2d0[_0xe862('0x40')][_0xe862('0x41')]({'id':_0x2619c0[_0xe862('0x3f')],'value':_0x45ea84[_0x2619c0['variableName']]['toString']()});}else if(_0x2619c0['type']===_0xe862('0x45')&&_0x2619c0[_0xe862('0x46')]&&_0x2619c0[_0xe862('0x46')]['name']&&_0x2619c0[_0xe862('0x3f')]&&_0x2619c0[_0xe862('0x3c')]){_0x45ea84[_0x2619c0['Variable'][_0xe862('0x12')][_0xe862('0x3d')]()]&&_0x1ad2d0['custom_fields']['push']({'id':_0x2619c0[_0xe862('0x3f')],'value':_0x45ea84[_0x2619c0[_0xe862('0x46')]['name']['toLowerCase']()][_0xe862('0x3e')]()});}});}return _0x1ad2d0;}exports[_0xe862('0x47')]=function(_0x4b6e59,_0x3dfe93,_0x2a1f1d,_0x1c4526,_0x44437c,_0xf7126e){var _0x3ecb82,_0x2ea125;_0xf7126e[_0xe862('0xe')]=intUtil[_0xe862('0x48')](_0xf7126e['remoteUri']);_0xf7126e[_0xe862('0x49')]=intUtil['stripTrailingSlash'](_0xf7126e[_0xe862('0x49')]);if(_0x44437c&&_0x44437c[_0xe862('0x4a')]){logger[_0xe862('0xa')]('[QUEUE]',_0xe862('0x4b'));_0x3dfe93['recordingURL']=util[_0xe862('0xc')](_0xe862('0x4c'),_0xf7126e['serverUrl'],_0x3dfe93['uniqueid'],md5(_0x3dfe93[_0xe862('0x4d')]));}else{_0x3dfe93[_0xe862('0x4e')]='';}headers[_0xe862('0x4f')]=getAuth(_0xf7126e);return getUser(_0xf7126e,_0x1c4526[_0xe862('0x50')])[_0xe862('0x17')](function(_0x27da87){_0x3ecb82=_0x27da87;logger['info'](_0xe862('0x51'),_0x3ecb82['id']);return getEndUser(_0xf7126e,_0x3dfe93['calleridname'],_0x3dfe93[_0xe862('0x52')]);})[_0xe862('0x17')](function(_0x306239){_0x2ea125=_0x306239;logger[_0xe862('0xa')](_0xe862('0x53'),_0x2ea125['id']);return getTicket(_0xf7126e,_0x3ecb82,_0x2ea125,_0x2a1f1d,_0x3dfe93);})[_0xe862('0x17')](function(_0x3403aa){if(_0x3403aa){logger['info'](_0xe862('0x54'),_0x3403aa['id']);switch(_0xf7126e[_0xe862('0x3a')]){case _0xe862('0x55'):logger[_0xe862('0xa')](_0xe862('0x56'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util[_0xe862('0xc')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0xf7126e[_0xe862('0xe')],_0x3ecb82['id'],_0x3403aa['id']),'method':'POST'});case _0xe862('0x57'):logger[_0xe862('0xa')](_0xe862('0x56'),_0xe862('0x58'));emit(util[_0xe862('0xc')](_0xe862('0x59'),_0x1c4526[_0xe862('0x12')]),_0xe862('0x5a'),{'uri':util['format'](_0xe862('0x5b'),_0xf7126e[_0xe862('0xe')]['replace'](_0xe862('0x5c'),''),_0x3403aa['id'])});break;default:logger['error'](_0xe862('0x56'),_0xe862('0x5d'));}}})[_0xe862('0x5e')](function(_0x3bcda5){logger[_0xe862('0x5f')](_0xe862('0x60'),util['inspect'](_0x3bcda5,{'showHidden':!![],'depth':null}));});};exports[_0xe862('0x61')]=function(_0x6aefbc,_0x1aaac4,_0x5e25ce,_0x360164,_0x5cddae,_0x3a76ab,_0x26d6b9){var _0x496238,_0x54adf0;_0x3a76ab[_0xe862('0xe')]=intUtil['stripTrailingSlash'](_0x3a76ab[_0xe862('0xe')]);_0x3a76ab[_0xe862('0x49')]=intUtil[_0xe862('0x48')](_0x3a76ab[_0xe862('0x49')]);if(_0x26d6b9&&_0x26d6b9[_0xe862('0x62')]&&_0x26d6b9[_0xe862('0x62')]!=='none'){logger[_0xe862('0xa')](_0xe862('0x63'),_0xe862('0x4b'));_0x1aaac4[_0xe862('0x4e')]=util[_0xe862('0xc')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x3a76ab[_0xe862('0x49')],_0x1aaac4[_0xe862('0x4d')],md5(_0x1aaac4['uniqueid']));}headers[_0xe862('0x4f')]=getAuth(_0x3a76ab);return getUser(_0x3a76ab,_0x360164[_0xe862('0x50')])[_0xe862('0x17')](function(_0x294fc6){_0x496238=_0x294fc6;logger['info']('The\x20User\x20ID\x20is:',_0x496238['id']);return getEndUser(_0x3a76ab,_0x1aaac4[_0xe862('0x64')],_0x1aaac4[_0xe862('0x65')]);})[_0xe862('0x17')](function(_0x484647){_0x54adf0=_0x484647;logger[_0xe862('0xa')]('The\x20Enduser\x20ID\x20is:',_0x54adf0['id']);return getTicket(_0x3a76ab,_0x496238,_0x54adf0,_0x5e25ce,_0x1aaac4);})[_0xe862('0x17')](function(_0xee06ad){if(_0xee06ad){logger[_0xe862('0xa')](_0xe862('0x54'),_0xee06ad['id']);switch(_0x3a76ab[_0xe862('0x3a')]){case'integrationTab':logger[_0xe862('0xa')](_0xe862('0x63'),_0xe862('0x66'));return request({'uri':util[_0xe862('0xc')](_0xe862('0x67'),_0x3a76ab[_0xe862('0xe')],_0x496238['id'],_0xee06ad['id']),'method':_0xe862('0xf')});case'newTab':logger[_0xe862('0xa')]('[OUTBOUND]',_0xe862('0x58'));emit(util['format'](_0xe862('0x59'),_0x360164[_0xe862('0x12')]),'trigger:browser:url',{'uri':util['format'](_0xe862('0x5b'),_0x3a76ab[_0xe862('0xe')][_0xe862('0x68')](_0xe862('0x5c'),''),_0xee06ad['id'])});break;default:logger['error'](_0xe862('0x63'),'Zendesk\x20account\x20type\x20not\x20recognized');}}})[_0xe862('0x5e')](function(_0x4243d8){logger[_0xe862('0x5f')](_0xe862('0x69'),util['inspect'](_0x4243d8,{'showHidden':!![],'depth':null}));});};exports[_0xe862('0x6a')]=function(_0x30d7c4,_0x1f3f26,_0x8a36f1,_0x5d2d3b,_0xce23f,_0x3d88e8){var _0x308418,_0x1f589d;_0x3d88e8[_0xe862('0xe')]=intUtil[_0xe862('0x48')](_0x3d88e8[_0xe862('0xe')]);_0x3d88e8[_0xe862('0x49')]=intUtil[_0xe862('0x48')](_0x3d88e8[_0xe862('0x49')]);if(_0xce23f&&_0xce23f['monitor_format']){logger[_0xe862('0xa')]('['+_0x1f3f26[_0xe862('0x6b')]['toUpperCase']()+']','Recording\x20is\x20enabled!');_0x1f3f26['recordingURL']=util[_0xe862('0xc')](_0xe862('0x4c'),_0x3d88e8[_0xe862('0x49')],_0x1f3f26['uniqueid'],md5(_0x1f3f26[_0xe862('0x4d')]));}else{_0x1f3f26['recordingURL']='';}headers[_0xe862('0x4f')]=getAuth(_0x3d88e8);return getUser(_0x3d88e8)['then'](function(_0x5024c9){_0x308418=_0x5024c9;logger[_0xe862('0xa')](_0xe862('0x51'),_0x308418['id']);return getEndUser(_0x3d88e8,_0x1f3f26['calleridname'],_0x1f3f26[_0xe862('0x52')]);})[_0xe862('0x17')](function(_0x39b291){_0x1f589d=_0x39b291;logger[_0xe862('0xa')](_0xe862('0x53'),_0x1f589d['id']);return getTicket(_0x3d88e8,_0x308418,_0x1f589d,_0x8a36f1,_0x1f3f26);})[_0xe862('0x17')](function(_0x458493){if(_0x458493){logger[_0xe862('0xa')](_0xe862('0x54'),_0x458493['id']);}})[_0xe862('0x5e')](function(_0x56b609){logger[_0xe862('0x5f')]('['+_0x1f3f26['lastevent'][_0xe862('0x6c')]()+']'+_0xe862('0x6d'),util['inspect'](_0x56b609,{'showHidden':!![],'depth':null}));});};
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