Built motion from commit 449495f6.|2.6.27
[motion2.git] / server / services / ami / trigger / integration / zendesk.js
index 265cf72..b286975 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x44d5=['%s:%s','password','token','%s/token:%s','Basic\x20%s','toString','base64','debug','[HTTP]','stringify','defaults','GET','map','forEach','includes','string','type','nameField','customField','toLowerCase','content','picklist','custom_fields','push','variable','variableName','idField','customVariable','Variable','name','stripTrailingSlash','serverUrl','[QUEUE]','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','calleridname','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','newTab','user:%s','trigger:browser:url','%s/agent/tickets/%s','replace','/api/v2','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','recordingFormat','none','[OUTBOUND]','destcalleridname','destcalleridnum','%s/channels/voice/agents/%d/tickets/%d/display.json','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','monitor_format','lastevent','Recording\x20is\x20enabled!','calleridnum','The\x20Enduser\x20ID\x20is:','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','zendesk','localhost','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','POST','merge','Tags','getString','Subjects','Descriptions','Fields','then','Ticket\x20created!','ticket','validateEmail','format','%s/search.json','type:user\x20role:agent\x20email:%s','results','agent','%s/users/me.json','remoteUri','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','length','filter','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','end-user','Caller\x20-\x20%s','authType'];(function(_0x3e3eaa,_0xb98be9){var _0x3a1e7f=function(_0x5992f4){while(--_0x5992f4){_0x3e3eaa['push'](_0x3e3eaa['shift']());}};_0x3a1e7f(++_0xb98be9);}(_0x44d5,0x19b));var _0x544d=function(_0x5f2acc,_0x47fcfd){_0x5f2acc=_0x5f2acc-0x0;var _0x1ec79c=_0x44d5[_0x5f2acc];return _0x1ec79c;};'use strict';var _=require(_0x544d('0x0'));var rp=require(_0x544d('0x1'));var md5=require(_0x544d('0x2'));var util=require(_0x544d('0x3'));var Redis=require(_0x544d('0x4'));var intUtil=require(_0x544d('0x5'));var config=require(_0x544d('0x6'));var logger=require(_0x544d('0x7'))(_0x544d('0x8'));config['redis']=_['defaults'](config['redis'],{'host':_0x544d('0x9'),'port':0x18eb});var io=require(_0x544d('0xa'))(new Redis(config['redis']));function emit(_0x3dac5,_0x421f72,_0x30c1f3){io['to'](_0x3dac5)[_0x544d('0xb')](_0x421f72,_0x30c1f3);}var headers={'Content-Type':'application/json','Accept':_0x544d('0xc')};function getTicket(_0x4180cc,_0x1de4a3,_0x253767,_0x369d75,_0x176efe){logger[_0x544d('0xd')](_0x544d('0xe'));return request({'uri':util['format']('%s/tickets.json',_0x4180cc['remoteUri']),'method':_0x544d('0xf'),'body':{'ticket':_[_0x544d('0x10')]({'requester_id':_0x253767['id'],'submitter_id':_0x1de4a3?_0x1de4a3['id']:undefined,'assignee_id':_0x1de4a3?_0x1de4a3['id']:undefined,'tags':getTags(_0x369d75[_0x544d('0x11')],'name'),'subject':intUtil[_0x544d('0x12')](_0x369d75[_0x544d('0x13')],_0x176efe,'\x20'),'description':intUtil['getString'](_0x369d75[_0x544d('0x14')],_0x176efe,'\x0a'),'comment':{'public':![],'body':intUtil[_0x544d('0x12')](_0x369d75[_0x544d('0x14')],_0x176efe,'\x0a')}},getCustomFields(_0x369d75[_0x544d('0x15')],_0x176efe))}})[_0x544d('0x16')](function(_0x431c09){logger[_0x544d('0xd')](_0x544d('0x17'));return _0x431c09[_0x544d('0x18')];});}function getUser(_0xc4a1d0,_0x2f641b){if(intUtil[_0x544d('0x19')](_0x2f641b)){logger['info']('Getting\x20agent\x20with\x20email',_0x2f641b);return request({'uri':util[_0x544d('0x1a')](_0x544d('0x1b'),_0xc4a1d0['remoteUri']),'qs':{'query':util[_0x544d('0x1a')](_0x544d('0x1c'),_0x2f641b)}})[_0x544d('0x16')](function(_0x469713){if(_0x469713['count']){logger['info']('Agent\x20found!');return _['find'](_0x469713[_0x544d('0x1d')],{'email':_0x2f641b,'role':_0x544d('0x1e')});}else{logger[_0x544d('0xd')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0x544d('0x1f'),_0xc4a1d0['remoteUri'])})['then'](function(_0x50afa2){logger[_0x544d('0xd')]('Admin\x20account\x20selected.');return _0x50afa2['user'];});}});}else{logger[_0x544d('0xd')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x544d('0x1a')]('%s/users/me.json',_0xc4a1d0[_0x544d('0x20')])})[_0x544d('0x16')](function(_0x58e61d){logger['info'](_0x544d('0x21'));return _0x58e61d[_0x544d('0x22')];});}}function getEndUser(_0x22c5fb,_0x444fea,_0x6347e3){logger[_0x544d('0xd')](_0x544d('0x23'),_0x6347e3);return request({'uri':util[_0x544d('0x1a')](_0x544d('0x1b'),_0x22c5fb[_0x544d('0x20')]),'qs':{'query':util[_0x544d('0x1a')](_0x544d('0x24'),_0x6347e3)}})[_0x544d('0x16')](function(_0x53cdee){var _0x4ee1a7;if(_0x53cdee['results'][_0x544d('0x25')]){_0x53cdee[_0x544d('0x1d')]=_[_0x544d('0x26')](_0x53cdee['results'],{'suspended':![],'role':'end-user'});if(_0x53cdee[_0x544d('0x1d')][_0x544d('0x25')]){_0x4ee1a7=_['first'](_0x53cdee[_0x544d('0x1d')]);}}if(_0x4ee1a7){logger[_0x544d('0xd')](_0x544d('0x27'));return _0x4ee1a7;}else{logger[_0x544d('0xd')](_0x544d('0x28'));return request({'uri':util[_0x544d('0x1a')](_0x544d('0x29'),_0x22c5fb[_0x544d('0x20')]),'method':_0x544d('0xf'),'body':{'user':{'role':_0x544d('0x2a'),'name':util['format'](_0x544d('0x2b'),_0x444fea||_0x6347e3),'phone':_0x6347e3}}})[_0x544d('0x16')](function(_0x2386eb){logger[_0x544d('0xd')]('Enduser\x20created.');return _0x2386eb[_0x544d('0x22')];});}});}function getAuth(_0x2b9cb4){var _0x184a20;if(_0x2b9cb4[_0x544d('0x2c')]==='password'){_0x184a20=util[_0x544d('0x1a')](_0x544d('0x2d'),_0x2b9cb4['username'],_0x2b9cb4[_0x544d('0x2e')]);}else if(_0x2b9cb4[_0x544d('0x2c')]===_0x544d('0x2f')){_0x184a20=util['format'](_0x544d('0x30'),_0x2b9cb4['username'],_0x2b9cb4[_0x544d('0x2f')]);}return util[_0x544d('0x1a')](_0x544d('0x31'),new Buffer(_0x184a20)[_0x544d('0x32')](_0x544d('0x33')));}function request(_0x53ba3c){logger[_0x544d('0x34')](_0x544d('0x35'),JSON[_0x544d('0x36')](_0x53ba3c));return rp(_[_0x544d('0x37')](_0x53ba3c,{'method':_0x544d('0x38'),'headers':headers,'json':!![]}));}function getTags(_0x42d723,_0x2910f1){var _0x4bc5b0=[];if(_0x42d723&&_0x42d723[_0x544d('0x25')]>0x0){_0x4bc5b0=_[_0x544d('0x39')](_0x42d723,_0x2910f1);}return _0x4bc5b0;}function getCustomFields(_0x29c074,_0x393292){var _0x1bcad2=[];var _0x50e327={'custom_fields':[]};if(_0x29c074['length']>0x0){_[_0x544d('0x3a')](_0x29c074,function(_0x5079cb){if(_[_0x544d('0x3b')]([_0x544d('0x3c'),'picklist'],_0x5079cb[_0x544d('0x3d')])&&_0x5079cb[_0x544d('0x3e')]&&!_0x5079cb[_0x544d('0x3f')]){_0x50e327[_0x5079cb[_0x544d('0x3e')][_0x544d('0x40')]()]=_0x5079cb[_0x544d('0x41')][_0x544d('0x32')]();}else if(_['includes']([_0x544d('0x3c'),_0x544d('0x42')],_0x5079cb[_0x544d('0x3d')])&&_0x5079cb['idField']&&_0x5079cb[_0x544d('0x3f')]){_0x50e327[_0x544d('0x43')][_0x544d('0x44')]({'id':_0x5079cb['idField'],'value':_0x5079cb[_0x544d('0x41')]['toString']()});}else if(_0x5079cb[_0x544d('0x3d')]===_0x544d('0x45')&&_0x5079cb[_0x544d('0x46')]&&_0x5079cb[_0x544d('0x47')]&&_0x5079cb[_0x544d('0x3f')]){_0x393292[_0x5079cb[_0x544d('0x46')]]&&_0x50e327['custom_fields'][_0x544d('0x44')]({'id':_0x5079cb['idField'],'value':_0x393292[_0x5079cb['variableName']][_0x544d('0x32')]()});}else if(_0x5079cb[_0x544d('0x3d')]===_0x544d('0x48')&&_0x5079cb[_0x544d('0x49')]&&_0x5079cb[_0x544d('0x49')][_0x544d('0x4a')]&&_0x5079cb[_0x544d('0x47')]&&_0x5079cb[_0x544d('0x3f')]){_0x393292[_0x5079cb[_0x544d('0x49')][_0x544d('0x4a')][_0x544d('0x40')]()]&&_0x50e327[_0x544d('0x43')][_0x544d('0x44')]({'id':_0x5079cb[_0x544d('0x47')],'value':_0x393292[_0x5079cb[_0x544d('0x49')][_0x544d('0x4a')]['toLowerCase']()]['toString']()});}});}return _0x50e327;}exports['queue']=function(_0x47baa8,_0x1b1449,_0x6bd054,_0x4d66a2,_0x2d717f,_0x500c32){var _0x5f4515,_0x568120;_0x500c32['remoteUri']=intUtil[_0x544d('0x4b')](_0x500c32[_0x544d('0x20')]);_0x500c32['serverUrl']=intUtil[_0x544d('0x4b')](_0x500c32[_0x544d('0x4c')]);if(_0x2d717f&&_0x2d717f['monitor_format']){logger[_0x544d('0xd')](_0x544d('0x4d'),'Recording\x20is\x20enabled!');_0x1b1449[_0x544d('0x4e')]=util['format'](_0x544d('0x4f'),_0x500c32[_0x544d('0x4c')],_0x1b1449[_0x544d('0x50')],md5(_0x1b1449[_0x544d('0x50')]));}else{_0x1b1449[_0x544d('0x4e')]='';}headers[_0x544d('0x51')]=getAuth(_0x500c32);return getUser(_0x500c32,_0x4d66a2['email'])[_0x544d('0x16')](function(_0x2a9e06){_0x5f4515=_0x2a9e06;logger[_0x544d('0xd')](_0x544d('0x52'),_0x5f4515['id']);return getEndUser(_0x500c32,_0x1b1449[_0x544d('0x53')],_0x1b1449['calleridnum']);})[_0x544d('0x16')](function(_0x499b84){_0x568120=_0x499b84;logger['info']('The\x20Enduser\x20ID\x20is:',_0x568120['id']);return getTicket(_0x500c32,_0x5f4515,_0x568120,_0x6bd054,_0x1b1449);})[_0x544d('0x16')](function(_0x100b4b){if(_0x100b4b){logger['info'](_0x544d('0x54'),_0x100b4b['id']);switch(_0x500c32[_0x544d('0x3d')]){case _0x544d('0x55'):logger['info']('[QUEUE]',_0x544d('0x56'));return request({'uri':util['format']('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x500c32['remoteUri'],_0x5f4515['id'],_0x100b4b['id']),'method':_0x544d('0xf')});case _0x544d('0x57'):logger['info'](_0x544d('0x4d'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format'](_0x544d('0x58'),_0x4d66a2['name']),_0x544d('0x59'),{'uri':util['format'](_0x544d('0x5a'),_0x500c32[_0x544d('0x20')][_0x544d('0x5b')](_0x544d('0x5c'),''),_0x100b4b['id'])});break;default:logger[_0x544d('0x5d')]('[QUEUE]',_0x544d('0x5e'));}}})[_0x544d('0x5f')](function(_0x9f152b){logger[_0x544d('0x5d')](_0x544d('0x60'),util[_0x544d('0x61')](_0x9f152b,{'showHidden':!![],'depth':null}));});};exports[_0x544d('0x62')]=function(_0x3fe42e,_0x27da8f,_0x1806fd,_0x4298f1,_0x395207,_0x42a961,_0x331c93){var _0x434eed,_0x98ec9b;_0x42a961[_0x544d('0x20')]=intUtil['stripTrailingSlash'](_0x42a961['remoteUri']);_0x42a961[_0x544d('0x4c')]=intUtil[_0x544d('0x4b')](_0x42a961['serverUrl']);if(_0x331c93&&_0x331c93[_0x544d('0x63')]&&_0x331c93[_0x544d('0x63')]!==_0x544d('0x64')){logger[_0x544d('0xd')](_0x544d('0x65'),'Recording\x20is\x20enabled!');_0x27da8f[_0x544d('0x4e')]=util[_0x544d('0x1a')](_0x544d('0x4f'),_0x42a961['serverUrl'],_0x27da8f['uniqueid'],md5(_0x27da8f[_0x544d('0x50')]));}headers[_0x544d('0x51')]=getAuth(_0x42a961);return getUser(_0x42a961,_0x4298f1['email'])[_0x544d('0x16')](function(_0x3689fc){_0x434eed=_0x3689fc;logger[_0x544d('0xd')]('The\x20User\x20ID\x20is:',_0x434eed['id']);return getEndUser(_0x42a961,_0x27da8f[_0x544d('0x66')],_0x27da8f[_0x544d('0x67')]);})['then'](function(_0x2cb061){_0x98ec9b=_0x2cb061;logger[_0x544d('0xd')]('The\x20Enduser\x20ID\x20is:',_0x98ec9b['id']);return getTicket(_0x42a961,_0x434eed,_0x98ec9b,_0x1806fd,_0x27da8f);})[_0x544d('0x16')](function(_0x1e5cde){if(_0x1e5cde){logger[_0x544d('0xd')](_0x544d('0x54'),_0x1e5cde['id']);switch(_0x42a961[_0x544d('0x3d')]){case _0x544d('0x55'):logger['info'](_0x544d('0x65'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util[_0x544d('0x1a')](_0x544d('0x68'),_0x42a961[_0x544d('0x20')],_0x434eed['id'],_0x1e5cde['id']),'method':_0x544d('0xf')});case _0x544d('0x57'):logger[_0x544d('0xd')]('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x544d('0x1a')]('user:%s',_0x4298f1[_0x544d('0x4a')]),_0x544d('0x59'),{'uri':util['format'](_0x544d('0x5a'),_0x42a961[_0x544d('0x20')][_0x544d('0x5b')](_0x544d('0x5c'),''),_0x1e5cde['id'])});break;default:logger[_0x544d('0x5d')](_0x544d('0x65'),_0x544d('0x5e'));}}})[_0x544d('0x5f')](function(_0x9dc2ed){logger[_0x544d('0x5d')](_0x544d('0x69'),util[_0x544d('0x61')](_0x9dc2ed,{'showHidden':!![],'depth':null}));});};exports[_0x544d('0x6a')]=function(_0x554628,_0x3fe2b0,_0x2290d5,_0x262176,_0x31a76c,_0x940f0e){var _0x5cf2a3,_0x55e528;_0x940f0e[_0x544d('0x20')]=intUtil['stripTrailingSlash'](_0x940f0e[_0x544d('0x20')]);_0x940f0e[_0x544d('0x4c')]=intUtil[_0x544d('0x4b')](_0x940f0e['serverUrl']);if(_0x31a76c&&_0x31a76c[_0x544d('0x6b')]){logger[_0x544d('0xd')]('['+_0x3fe2b0[_0x544d('0x6c')]['toUpperCase']()+']',_0x544d('0x6d'));_0x3fe2b0[_0x544d('0x4e')]=util[_0x544d('0x1a')](_0x544d('0x4f'),_0x940f0e[_0x544d('0x4c')],_0x3fe2b0[_0x544d('0x50')],md5(_0x3fe2b0[_0x544d('0x50')]));}else{_0x3fe2b0[_0x544d('0x4e')]='';}headers[_0x544d('0x51')]=getAuth(_0x940f0e);return getUser(_0x940f0e)[_0x544d('0x16')](function(_0x55ae34){_0x5cf2a3=_0x55ae34;logger['info'](_0x544d('0x52'),_0x5cf2a3['id']);return getEndUser(_0x940f0e,_0x3fe2b0[_0x544d('0x53')],_0x3fe2b0[_0x544d('0x6e')]);})[_0x544d('0x16')](function(_0x32fa37){_0x55e528=_0x32fa37;logger[_0x544d('0xd')](_0x544d('0x6f'),_0x55e528['id']);return getTicket(_0x940f0e,_0x5cf2a3,_0x55e528,_0x2290d5,_0x3fe2b0);})[_0x544d('0x16')](function(_0x22c697){if(_0x22c697){logger[_0x544d('0xd')](_0x544d('0x54'),_0x22c697['id']);}})[_0x544d('0x5f')](function(_0x13ef5f){logger['error']('['+_0x3fe2b0[_0x544d('0x6c')][_0x544d('0x70')]()+']'+_0x544d('0x71'),util[_0x544d('0x61')](_0x13ef5f,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x862e=['trigger:browser:url','%s/agent/tickets/%s','/api/v2','Zendesk\x20account\x20type\x20not\x20recognized','catch','error','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','outbound','recordingFormat','[OUTBOUND]','destcalleridname','destcalleridnum','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','replace','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','util','zendesk','defaults','socket.io-emitter','redis','emit','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','remoteUri','POST','merge','Tags','name','getString','Subjects','Descriptions','Fields','then','Ticket\x20created!','ticket','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','type:user\x20role:agent\x20email:%s','find','results','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','user','%s/users/me.json','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','length','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','end-user','Caller\x20-\x20%s','authType','password','username','token','Basic\x20%s','base64','debug','stringify','GET','map','forEach','includes','string','picklist','type','nameField','customField','toLowerCase','toString','idField','custom_fields','push','content','variable','variableName','customVariable','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','recordingURL','Authorization','email','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','[QUEUE]','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s'];(function(_0x5cd8a2,_0x24504b){var _0x79d672=function(_0x5d932b){while(--_0x5d932b){_0x5cd8a2['push'](_0x5cd8a2['shift']());}};_0x79d672(++_0x24504b);}(_0x862e,0xf0));var _0xe862=function(_0x2d06bf,_0x114b2d){_0x2d06bf=_0x2d06bf-0x0;var _0x3fa0c7=_0x862e[_0x2d06bf];return _0x3fa0c7;};'use strict';var _=require(_0xe862('0x0'));var rp=require(_0xe862('0x1'));var md5=require(_0xe862('0x2'));var util=require(_0xe862('0x3'));var Redis=require('ioredis');var intUtil=require('./util');var config=require('../../../../config/environment');var logger=require('../../../../config/logger')(_0xe862('0x4'));config['redis']=_[_0xe862('0x5')](config['redis'],{'host':'localhost','port':0x18eb});var io=require(_0xe862('0x6'))(new Redis(config[_0xe862('0x7')]));function emit(_0x10dfab,_0x4fb879,_0x2c64a9){io['to'](_0x10dfab)[_0xe862('0x8')](_0x4fb879,_0x2c64a9);}var headers={'Content-Type':_0xe862('0x9'),'Accept':_0xe862('0x9')};function getTicket(_0x393dc7,_0x4e68c4,_0x1b8d5a,_0x318a45,_0x16a358){logger[_0xe862('0xa')](_0xe862('0xb'));return request({'uri':util[_0xe862('0xc')](_0xe862('0xd'),_0x393dc7[_0xe862('0xe')]),'method':_0xe862('0xf'),'body':{'ticket':_[_0xe862('0x10')]({'requester_id':_0x1b8d5a['id'],'submitter_id':_0x4e68c4?_0x4e68c4['id']:undefined,'assignee_id':_0x4e68c4?_0x4e68c4['id']:undefined,'tags':getTags(_0x318a45[_0xe862('0x11')],_0xe862('0x12')),'subject':intUtil[_0xe862('0x13')](_0x318a45[_0xe862('0x14')],_0x16a358,'\x20'),'description':intUtil[_0xe862('0x13')](_0x318a45['Descriptions'],_0x16a358,'\x0a'),'comment':{'public':![],'body':intUtil['getString'](_0x318a45[_0xe862('0x15')],_0x16a358,'\x0a')}},getCustomFields(_0x318a45[_0xe862('0x16')],_0x16a358))}})[_0xe862('0x17')](function(_0x1bec1b){logger[_0xe862('0xa')](_0xe862('0x18'));return _0x1bec1b[_0xe862('0x19')];});}function getUser(_0x30a064,_0x351e35){if(intUtil[_0xe862('0x1a')](_0x351e35)){logger[_0xe862('0xa')](_0xe862('0x1b'),_0x351e35);return request({'uri':util[_0xe862('0xc')](_0xe862('0x1c'),_0x30a064[_0xe862('0xe')]),'qs':{'query':util['format'](_0xe862('0x1d'),_0x351e35)}})[_0xe862('0x17')](function(_0x69ed92){if(_0x69ed92['count']){logger[_0xe862('0xa')]('Agent\x20found!');return _[_0xe862('0x1e')](_0x69ed92[_0xe862('0x1f')],{'email':_0x351e35,'role':'agent'});}else{logger['info'](_0xe862('0x20'));return request({'uri':util[_0xe862('0xc')]('%s/users/me.json',_0x30a064[_0xe862('0xe')])})[_0xe862('0x17')](function(_0x5b70d2){logger[_0xe862('0xa')](_0xe862('0x21'));return _0x5b70d2[_0xe862('0x22')];});}});}else{logger[_0xe862('0xa')](_0xe862('0x20'));return request({'uri':util[_0xe862('0xc')](_0xe862('0x23'),_0x30a064['remoteUri'])})['then'](function(_0x6a2c58){logger[_0xe862('0xa')](_0xe862('0x21'));return _0x6a2c58[_0xe862('0x22')];});}}function getEndUser(_0x5e0eef,_0x377114,_0x1e82ef){logger[_0xe862('0xa')](_0xe862('0x24'),_0x1e82ef);return request({'uri':util['format'](_0xe862('0x1c'),_0x5e0eef['remoteUri']),'qs':{'query':util[_0xe862('0xc')](_0xe862('0x25'),_0x1e82ef)}})[_0xe862('0x17')](function(_0xf09ecd){var _0x5e89b8;if(_0xf09ecd[_0xe862('0x1f')][_0xe862('0x26')]){_0xf09ecd[_0xe862('0x1f')]=_['filter'](_0xf09ecd['results'],{'suspended':![],'role':'end-user'});if(_0xf09ecd[_0xe862('0x1f')]['length']){_0x5e89b8=_[_0xe862('0x27')](_0xf09ecd[_0xe862('0x1f')]);}}if(_0x5e89b8){logger[_0xe862('0xa')](_0xe862('0x28'));return _0x5e89b8;}else{logger[_0xe862('0xa')](_0xe862('0x29'));return request({'uri':util[_0xe862('0xc')]('%s/users.json',_0x5e0eef['remoteUri']),'method':'POST','body':{'user':{'role':_0xe862('0x2a'),'name':util['format'](_0xe862('0x2b'),_0x377114||_0x1e82ef),'phone':_0x1e82ef}}})[_0xe862('0x17')](function(_0x4f2fcd){logger[_0xe862('0xa')]('Enduser\x20created.');return _0x4f2fcd[_0xe862('0x22')];});}});}function getAuth(_0x3e74b4){var _0x4c06e1;if(_0x3e74b4[_0xe862('0x2c')]===_0xe862('0x2d')){_0x4c06e1=util[_0xe862('0xc')]('%s:%s',_0x3e74b4[_0xe862('0x2e')],_0x3e74b4[_0xe862('0x2d')]);}else if(_0x3e74b4[_0xe862('0x2c')]===_0xe862('0x2f')){_0x4c06e1=util[_0xe862('0xc')]('%s/token:%s',_0x3e74b4['username'],_0x3e74b4['token']);}return util[_0xe862('0xc')](_0xe862('0x30'),new Buffer(_0x4c06e1)['toString'](_0xe862('0x31')));}function request(_0x476fca){logger[_0xe862('0x32')]('[HTTP]',JSON[_0xe862('0x33')](_0x476fca));return rp(_['defaults'](_0x476fca,{'method':_0xe862('0x34'),'headers':headers,'json':!![]}));}function getTags(_0x1eb96b,_0x5f2604){var _0x1654cd=[];if(_0x1eb96b&&_0x1eb96b[_0xe862('0x26')]>0x0){_0x1654cd=_[_0xe862('0x35')](_0x1eb96b,_0x5f2604);}return _0x1654cd;}function getCustomFields(_0x5aaa22,_0x45ea84){var _0x461972=[];var _0x1ad2d0={'custom_fields':[]};if(_0x5aaa22[_0xe862('0x26')]>0x0){_[_0xe862('0x36')](_0x5aaa22,function(_0x2619c0){if(_[_0xe862('0x37')]([_0xe862('0x38'),_0xe862('0x39')],_0x2619c0[_0xe862('0x3a')])&&_0x2619c0[_0xe862('0x3b')]&&!_0x2619c0[_0xe862('0x3c')]){_0x1ad2d0[_0x2619c0[_0xe862('0x3b')][_0xe862('0x3d')]()]=_0x2619c0['content'][_0xe862('0x3e')]();}else if(_[_0xe862('0x37')](['string',_0xe862('0x39')],_0x2619c0[_0xe862('0x3a')])&&_0x2619c0[_0xe862('0x3f')]&&_0x2619c0['customField']){_0x1ad2d0[_0xe862('0x40')][_0xe862('0x41')]({'id':_0x2619c0[_0xe862('0x3f')],'value':_0x2619c0[_0xe862('0x42')][_0xe862('0x3e')]()});}else if(_0x2619c0[_0xe862('0x3a')]===_0xe862('0x43')&&_0x2619c0[_0xe862('0x44')]&&_0x2619c0['idField']&&_0x2619c0[_0xe862('0x3c')]){_0x45ea84[_0x2619c0[_0xe862('0x44')]]&&_0x1ad2d0[_0xe862('0x40')][_0xe862('0x41')]({'id':_0x2619c0[_0xe862('0x3f')],'value':_0x45ea84[_0x2619c0['variableName']]['toString']()});}else if(_0x2619c0['type']===_0xe862('0x45')&&_0x2619c0[_0xe862('0x46')]&&_0x2619c0[_0xe862('0x46')]['name']&&_0x2619c0[_0xe862('0x3f')]&&_0x2619c0[_0xe862('0x3c')]){_0x45ea84[_0x2619c0['Variable'][_0xe862('0x12')][_0xe862('0x3d')]()]&&_0x1ad2d0['custom_fields']['push']({'id':_0x2619c0[_0xe862('0x3f')],'value':_0x45ea84[_0x2619c0[_0xe862('0x46')]['name']['toLowerCase']()][_0xe862('0x3e')]()});}});}return _0x1ad2d0;}exports[_0xe862('0x47')]=function(_0x4b6e59,_0x3dfe93,_0x2a1f1d,_0x1c4526,_0x44437c,_0xf7126e){var _0x3ecb82,_0x2ea125;_0xf7126e[_0xe862('0xe')]=intUtil[_0xe862('0x48')](_0xf7126e['remoteUri']);_0xf7126e[_0xe862('0x49')]=intUtil['stripTrailingSlash'](_0xf7126e[_0xe862('0x49')]);if(_0x44437c&&_0x44437c[_0xe862('0x4a')]){logger[_0xe862('0xa')]('[QUEUE]',_0xe862('0x4b'));_0x3dfe93['recordingURL']=util[_0xe862('0xc')](_0xe862('0x4c'),_0xf7126e['serverUrl'],_0x3dfe93['uniqueid'],md5(_0x3dfe93[_0xe862('0x4d')]));}else{_0x3dfe93[_0xe862('0x4e')]='';}headers[_0xe862('0x4f')]=getAuth(_0xf7126e);return getUser(_0xf7126e,_0x1c4526[_0xe862('0x50')])[_0xe862('0x17')](function(_0x27da87){_0x3ecb82=_0x27da87;logger['info'](_0xe862('0x51'),_0x3ecb82['id']);return getEndUser(_0xf7126e,_0x3dfe93['calleridname'],_0x3dfe93[_0xe862('0x52')]);})[_0xe862('0x17')](function(_0x306239){_0x2ea125=_0x306239;logger[_0xe862('0xa')](_0xe862('0x53'),_0x2ea125['id']);return getTicket(_0xf7126e,_0x3ecb82,_0x2ea125,_0x2a1f1d,_0x3dfe93);})[_0xe862('0x17')](function(_0x3403aa){if(_0x3403aa){logger['info'](_0xe862('0x54'),_0x3403aa['id']);switch(_0xf7126e[_0xe862('0x3a')]){case _0xe862('0x55'):logger[_0xe862('0xa')](_0xe862('0x56'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util[_0xe862('0xc')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0xf7126e[_0xe862('0xe')],_0x3ecb82['id'],_0x3403aa['id']),'method':'POST'});case _0xe862('0x57'):logger[_0xe862('0xa')](_0xe862('0x56'),_0xe862('0x58'));emit(util[_0xe862('0xc')](_0xe862('0x59'),_0x1c4526[_0xe862('0x12')]),_0xe862('0x5a'),{'uri':util['format'](_0xe862('0x5b'),_0xf7126e[_0xe862('0xe')]['replace'](_0xe862('0x5c'),''),_0x3403aa['id'])});break;default:logger['error'](_0xe862('0x56'),_0xe862('0x5d'));}}})[_0xe862('0x5e')](function(_0x3bcda5){logger[_0xe862('0x5f')](_0xe862('0x60'),util['inspect'](_0x3bcda5,{'showHidden':!![],'depth':null}));});};exports[_0xe862('0x61')]=function(_0x6aefbc,_0x1aaac4,_0x5e25ce,_0x360164,_0x5cddae,_0x3a76ab,_0x26d6b9){var _0x496238,_0x54adf0;_0x3a76ab[_0xe862('0xe')]=intUtil['stripTrailingSlash'](_0x3a76ab[_0xe862('0xe')]);_0x3a76ab[_0xe862('0x49')]=intUtil[_0xe862('0x48')](_0x3a76ab[_0xe862('0x49')]);if(_0x26d6b9&&_0x26d6b9[_0xe862('0x62')]&&_0x26d6b9[_0xe862('0x62')]!=='none'){logger[_0xe862('0xa')](_0xe862('0x63'),_0xe862('0x4b'));_0x1aaac4[_0xe862('0x4e')]=util[_0xe862('0xc')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x3a76ab[_0xe862('0x49')],_0x1aaac4[_0xe862('0x4d')],md5(_0x1aaac4['uniqueid']));}headers[_0xe862('0x4f')]=getAuth(_0x3a76ab);return getUser(_0x3a76ab,_0x360164[_0xe862('0x50')])[_0xe862('0x17')](function(_0x294fc6){_0x496238=_0x294fc6;logger['info']('The\x20User\x20ID\x20is:',_0x496238['id']);return getEndUser(_0x3a76ab,_0x1aaac4[_0xe862('0x64')],_0x1aaac4[_0xe862('0x65')]);})[_0xe862('0x17')](function(_0x484647){_0x54adf0=_0x484647;logger[_0xe862('0xa')]('The\x20Enduser\x20ID\x20is:',_0x54adf0['id']);return getTicket(_0x3a76ab,_0x496238,_0x54adf0,_0x5e25ce,_0x1aaac4);})[_0xe862('0x17')](function(_0xee06ad){if(_0xee06ad){logger[_0xe862('0xa')](_0xe862('0x54'),_0xee06ad['id']);switch(_0x3a76ab[_0xe862('0x3a')]){case'integrationTab':logger[_0xe862('0xa')](_0xe862('0x63'),_0xe862('0x66'));return request({'uri':util[_0xe862('0xc')](_0xe862('0x67'),_0x3a76ab[_0xe862('0xe')],_0x496238['id'],_0xee06ad['id']),'method':_0xe862('0xf')});case'newTab':logger[_0xe862('0xa')]('[OUTBOUND]',_0xe862('0x58'));emit(util['format'](_0xe862('0x59'),_0x360164[_0xe862('0x12')]),'trigger:browser:url',{'uri':util['format'](_0xe862('0x5b'),_0x3a76ab[_0xe862('0xe')][_0xe862('0x68')](_0xe862('0x5c'),''),_0xee06ad['id'])});break;default:logger['error'](_0xe862('0x63'),'Zendesk\x20account\x20type\x20not\x20recognized');}}})[_0xe862('0x5e')](function(_0x4243d8){logger[_0xe862('0x5f')](_0xe862('0x69'),util['inspect'](_0x4243d8,{'showHidden':!![],'depth':null}));});};exports[_0xe862('0x6a')]=function(_0x30d7c4,_0x1f3f26,_0x8a36f1,_0x5d2d3b,_0xce23f,_0x3d88e8){var _0x308418,_0x1f589d;_0x3d88e8[_0xe862('0xe')]=intUtil[_0xe862('0x48')](_0x3d88e8[_0xe862('0xe')]);_0x3d88e8[_0xe862('0x49')]=intUtil[_0xe862('0x48')](_0x3d88e8[_0xe862('0x49')]);if(_0xce23f&&_0xce23f['monitor_format']){logger[_0xe862('0xa')]('['+_0x1f3f26[_0xe862('0x6b')]['toUpperCase']()+']','Recording\x20is\x20enabled!');_0x1f3f26['recordingURL']=util[_0xe862('0xc')](_0xe862('0x4c'),_0x3d88e8[_0xe862('0x49')],_0x1f3f26['uniqueid'],md5(_0x1f3f26[_0xe862('0x4d')]));}else{_0x1f3f26['recordingURL']='';}headers[_0xe862('0x4f')]=getAuth(_0x3d88e8);return getUser(_0x3d88e8)['then'](function(_0x5024c9){_0x308418=_0x5024c9;logger[_0xe862('0xa')](_0xe862('0x51'),_0x308418['id']);return getEndUser(_0x3d88e8,_0x1f3f26['calleridname'],_0x1f3f26[_0xe862('0x52')]);})[_0xe862('0x17')](function(_0x39b291){_0x1f589d=_0x39b291;logger[_0xe862('0xa')](_0xe862('0x53'),_0x1f589d['id']);return getTicket(_0x3d88e8,_0x308418,_0x1f589d,_0x8a36f1,_0x1f3f26);})[_0xe862('0x17')](function(_0x458493){if(_0x458493){logger[_0xe862('0xa')](_0xe862('0x54'),_0x458493['id']);}})[_0xe862('0x5e')](function(_0x56b609){logger[_0xe862('0x5f')]('['+_0x1f3f26['lastevent'][_0xe862('0x6c')]()+']'+_0xe862('0x6d'),util['inspect'](_0x56b609,{'showHidden':!![],'depth':null}));});};
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