Built motion from commit 449495f6.|2.6.27
[motion2.git] / server / services / ami / trigger / integration / zendesk.js
index 33605a7..b286975 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x426e=['%s/users/me.json','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','length','filter','end-user','first','%s/users.json','Caller\x20-\x20%s','Enduser\x20created.','password','token','username','Basic\x20%s','toString','base64','debug','[HTTP]','GET','map','forEach','includes','string','picklist','nameField','toLowerCase','content','type','idField','customField','custom_fields','push','variable','variableName','customVariable','Variable','name','queue','stripTrailingSlash','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/agent/tickets/%s','replace','/api/v2','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','recordingFormat','none','[OUTBOUND]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','serverUrl','destcalleridname','destcalleridnum','integrationTab','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','monitor_format','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','util','ioredis','./util','../../../../config/environment','../../../../config/logger','zendesk','redis','defaults','localhost','emit','info','Creating\x20new\x20ticket...','format','%s/tickets.json','remoteUri','POST','merge','Tags','getString','Descriptions','Fields','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','type:user\x20role:agent\x20email:%s','then','count','Agent\x20found!','find','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!'];(function(_0x31a280,_0x22700d){var _0x2b5027=function(_0x3c9a34){while(--_0x3c9a34){_0x31a280['push'](_0x31a280['shift']());}};_0x2b5027(++_0x22700d);}(_0x426e,0xc0));var _0xe426=function(_0xce4c29,_0x4029e5){_0xce4c29=_0xce4c29-0x0;var _0x3e7922=_0x426e[_0xce4c29];return _0x3e7922;};'use strict';var _=require(_0xe426('0x0'));var rp=require(_0xe426('0x1'));var md5=require('md5');var util=require(_0xe426('0x2'));var Redis=require(_0xe426('0x3'));var intUtil=require(_0xe426('0x4'));var config=require(_0xe426('0x5'));var logger=require(_0xe426('0x6'))(_0xe426('0x7'));config[_0xe426('0x8')]=_[_0xe426('0x9')](config[_0xe426('0x8')],{'host':_0xe426('0xa'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0xe426('0x8')]));function emit(_0x47f543,_0x4abf01,_0x234137){io['to'](_0x47f543)[_0xe426('0xb')](_0x4abf01,_0x234137);}var headers={'Content-Type':'application/json','Accept':'application/json'};function getTicket(_0x30f82e,_0x53dd3d,_0x573ee6,_0x5183f4,_0x1e30d9){logger[_0xe426('0xc')](_0xe426('0xd'));return request({'uri':util[_0xe426('0xe')](_0xe426('0xf'),_0x30f82e[_0xe426('0x10')]),'method':_0xe426('0x11'),'body':{'ticket':_[_0xe426('0x12')]({'requester_id':_0x573ee6['id'],'submitter_id':_0x53dd3d?_0x53dd3d['id']:undefined,'assignee_id':_0x53dd3d?_0x53dd3d['id']:undefined,'tags':getTags(_0x5183f4[_0xe426('0x13')],'name'),'subject':intUtil[_0xe426('0x14')](_0x5183f4['Subjects'],_0x1e30d9,'\x20'),'description':intUtil[_0xe426('0x14')](_0x5183f4['Descriptions'],_0x1e30d9,'\x0a'),'comment':{'public':![],'body':intUtil[_0xe426('0x14')](_0x5183f4[_0xe426('0x15')],_0x1e30d9,'\x0a')}},getCustomFields(_0x5183f4[_0xe426('0x16')],_0x1e30d9))}})['then'](function(_0x1e5cda){logger[_0xe426('0xc')]('Ticket\x20created!');return _0x1e5cda['ticket'];});}function getUser(_0x5d8e9a,_0x46b6f0){if(intUtil[_0xe426('0x17')](_0x46b6f0)){logger['info'](_0xe426('0x18'),_0x46b6f0);return request({'uri':util[_0xe426('0xe')](_0xe426('0x19'),_0x5d8e9a[_0xe426('0x10')]),'qs':{'query':util['format'](_0xe426('0x1a'),_0x46b6f0)}})[_0xe426('0x1b')](function(_0x21356c){if(_0x21356c[_0xe426('0x1c')]){logger[_0xe426('0xc')](_0xe426('0x1d'));return _[_0xe426('0x1e')](_0x21356c[_0xe426('0x1f')],{'email':_0x46b6f0,'role':_0xe426('0x20')});}else{logger[_0xe426('0xc')](_0xe426('0x21'));return request({'uri':util['format'](_0xe426('0x22'),_0x5d8e9a['remoteUri'])})[_0xe426('0x1b')](function(_0x7340c9){logger['info'](_0xe426('0x23'));return _0x7340c9[_0xe426('0x24')];});}});}else{logger['info'](_0xe426('0x21'));return request({'uri':util[_0xe426('0xe')]('%s/users/me.json',_0x5d8e9a[_0xe426('0x10')])})['then'](function(_0x3df4fb){logger[_0xe426('0xc')](_0xe426('0x23'));return _0x3df4fb['user'];});}}function getEndUser(_0x1dae8d,_0x374e67,_0x1b6bb7){logger[_0xe426('0xc')](_0xe426('0x25'),_0x1b6bb7);return request({'uri':util[_0xe426('0xe')](_0xe426('0x19'),_0x1dae8d[_0xe426('0x10')]),'qs':{'query':util[_0xe426('0xe')]('type:user\x20role:end-user\x20phone:%s',_0x1b6bb7)}})['then'](function(_0x1ffba4){var _0x5a2f8d;if(_0x1ffba4[_0xe426('0x1f')][_0xe426('0x26')]){_0x1ffba4[_0xe426('0x1f')]=_[_0xe426('0x27')](_0x1ffba4['results'],{'suspended':![],'role':_0xe426('0x28')});if(_0x1ffba4['results'][_0xe426('0x26')]){_0x5a2f8d=_[_0xe426('0x29')](_0x1ffba4[_0xe426('0x1f')]);}}if(_0x5a2f8d){logger[_0xe426('0xc')]('Enduser\x20found!');return _0x5a2f8d;}else{logger[_0xe426('0xc')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0xe426('0xe')](_0xe426('0x2a'),_0x1dae8d['remoteUri']),'method':_0xe426('0x11'),'body':{'user':{'role':_0xe426('0x28'),'name':util[_0xe426('0xe')](_0xe426('0x2b'),_0x374e67||_0x1b6bb7),'phone':_0x1b6bb7}}})[_0xe426('0x1b')](function(_0x34c3e2){logger[_0xe426('0xc')](_0xe426('0x2c'));return _0x34c3e2[_0xe426('0x24')];});}});}function getAuth(_0x478523){var _0x3f257e;if(_0x478523['authType']===_0xe426('0x2d')){_0x3f257e=util[_0xe426('0xe')]('%s:%s',_0x478523['username'],_0x478523[_0xe426('0x2d')]);}else if(_0x478523['authType']===_0xe426('0x2e')){_0x3f257e=util['format']('%s/token:%s',_0x478523[_0xe426('0x2f')],_0x478523[_0xe426('0x2e')]);}return util[_0xe426('0xe')](_0xe426('0x30'),new Buffer(_0x3f257e)[_0xe426('0x31')](_0xe426('0x32')));}function request(_0x45ffb2){logger[_0xe426('0x33')](_0xe426('0x34'),JSON['stringify'](_0x45ffb2));return rp(_[_0xe426('0x9')](_0x45ffb2,{'method':_0xe426('0x35'),'headers':headers,'json':!![]}));}function getTags(_0x311e44,_0xa38117){var _0x3d8ba8=[];if(_0x311e44&&_0x311e44[_0xe426('0x26')]>0x0){_0x3d8ba8=_[_0xe426('0x36')](_0x311e44,_0xa38117);}return _0x3d8ba8;}function getCustomFields(_0x30de14,_0x5f0736){var _0x4a0e84=[];var _0x73a389={'custom_fields':[]};if(_0x30de14['length']>0x0){_[_0xe426('0x37')](_0x30de14,function(_0x1f2335){if(_[_0xe426('0x38')]([_0xe426('0x39'),_0xe426('0x3a')],_0x1f2335['type'])&&_0x1f2335[_0xe426('0x3b')]&&!_0x1f2335['customField']){_0x73a389[_0x1f2335['nameField'][_0xe426('0x3c')]()]=_0x1f2335[_0xe426('0x3d')]['toString']();}else if(_['includes']([_0xe426('0x39'),'picklist'],_0x1f2335[_0xe426('0x3e')])&&_0x1f2335[_0xe426('0x3f')]&&_0x1f2335[_0xe426('0x40')]){_0x73a389[_0xe426('0x41')][_0xe426('0x42')]({'id':_0x1f2335['idField'],'value':_0x1f2335['content'][_0xe426('0x31')]()});}else if(_0x1f2335['type']===_0xe426('0x43')&&_0x1f2335[_0xe426('0x44')]&&_0x1f2335[_0xe426('0x3f')]&&_0x1f2335['customField']){_0x5f0736[_0x1f2335[_0xe426('0x44')]]&&_0x73a389[_0xe426('0x41')]['push']({'id':_0x1f2335[_0xe426('0x3f')],'value':_0x5f0736[_0x1f2335[_0xe426('0x44')]]['toString']()});}else if(_0x1f2335[_0xe426('0x3e')]===_0xe426('0x45')&&_0x1f2335[_0xe426('0x46')]&&_0x1f2335[_0xe426('0x46')][_0xe426('0x47')]&&_0x1f2335[_0xe426('0x3f')]&&_0x1f2335['customField']){_0x5f0736[_0x1f2335[_0xe426('0x46')][_0xe426('0x47')][_0xe426('0x3c')]()]&&_0x73a389[_0xe426('0x41')][_0xe426('0x42')]({'id':_0x1f2335[_0xe426('0x3f')],'value':_0x5f0736[_0x1f2335[_0xe426('0x46')]['name'][_0xe426('0x3c')]()][_0xe426('0x31')]()});}});}return _0x73a389;}exports[_0xe426('0x48')]=function(_0x12726f,_0x1b8ff4,_0x5b04a4,_0x5965e5,_0x978924,_0x9d7bb1){var _0x5bf53a,_0x36c82d;_0x9d7bb1[_0xe426('0x10')]=intUtil[_0xe426('0x49')](_0x9d7bb1['remoteUri']);_0x9d7bb1['serverUrl']=intUtil[_0xe426('0x49')](_0x9d7bb1['serverUrl']);if(_0x978924&&_0x978924['monitor_format']){logger[_0xe426('0xc')](_0xe426('0x4a'),_0xe426('0x4b'));_0x1b8ff4[_0xe426('0x4c')]=util[_0xe426('0xe')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x9d7bb1['serverUrl'],_0x1b8ff4[_0xe426('0x4d')],md5(_0x1b8ff4[_0xe426('0x4d')]));}else{_0x1b8ff4[_0xe426('0x4c')]='';}headers[_0xe426('0x4e')]=getAuth(_0x9d7bb1);return getUser(_0x9d7bb1,_0x5965e5[_0xe426('0x4f')])[_0xe426('0x1b')](function(_0x2cb950){_0x5bf53a=_0x2cb950;logger[_0xe426('0xc')](_0xe426('0x50'),_0x5bf53a['id']);return getEndUser(_0x9d7bb1,_0x1b8ff4[_0xe426('0x51')],_0x1b8ff4[_0xe426('0x52')]);})[_0xe426('0x1b')](function(_0x2a8c37){_0x36c82d=_0x2a8c37;logger[_0xe426('0xc')](_0xe426('0x53'),_0x36c82d['id']);return getTicket(_0x9d7bb1,_0x5bf53a,_0x36c82d,_0x5b04a4,_0x1b8ff4);})[_0xe426('0x1b')](function(_0x4c581e){if(_0x4c581e){logger['info'](_0xe426('0x54'),_0x4c581e['id']);switch(_0x9d7bb1[_0xe426('0x3e')]){case'integrationTab':logger[_0xe426('0xc')](_0xe426('0x4a'),_0xe426('0x55'));return request({'uri':util[_0xe426('0xe')](_0xe426('0x56'),_0x9d7bb1[_0xe426('0x10')],_0x5bf53a['id'],_0x4c581e['id']),'method':_0xe426('0x11')});case _0xe426('0x57'):logger[_0xe426('0xc')](_0xe426('0x4a'),_0xe426('0x58'));emit(util[_0xe426('0xe')](_0xe426('0x59'),_0x5965e5['name']),_0xe426('0x5a'),{'uri':util[_0xe426('0xe')](_0xe426('0x5b'),_0x9d7bb1[_0xe426('0x10')][_0xe426('0x5c')](_0xe426('0x5d'),''),_0x4c581e['id'])});break;default:logger[_0xe426('0x5e')](_0xe426('0x4a'),_0xe426('0x5f'));}}})[_0xe426('0x60')](function(_0x3effc9){logger[_0xe426('0x5e')](_0xe426('0x61'),util[_0xe426('0x62')](_0x3effc9,{'showHidden':!![],'depth':null}));});};exports['outbound']=function(_0x33bfbb,_0x5c4e1f,_0x1832ad,_0x18801a,_0x5729cf,_0x28fc20,_0x4c05cc){var _0x3fbdfa,_0x29806e;_0x28fc20[_0xe426('0x10')]=intUtil[_0xe426('0x49')](_0x28fc20[_0xe426('0x10')]);_0x28fc20['serverUrl']=intUtil[_0xe426('0x49')](_0x28fc20['serverUrl']);if(_0x4c05cc&&_0x4c05cc[_0xe426('0x63')]&&_0x4c05cc['recordingFormat']!==_0xe426('0x64')){logger[_0xe426('0xc')](_0xe426('0x65'),_0xe426('0x4b'));_0x5c4e1f[_0xe426('0x4c')]=util[_0xe426('0xe')](_0xe426('0x66'),_0x28fc20[_0xe426('0x67')],_0x5c4e1f[_0xe426('0x4d')],md5(_0x5c4e1f['uniqueid']));}headers[_0xe426('0x4e')]=getAuth(_0x28fc20);return getUser(_0x28fc20,_0x18801a[_0xe426('0x4f')])['then'](function(_0x4f8906){_0x3fbdfa=_0x4f8906;logger[_0xe426('0xc')]('The\x20User\x20ID\x20is:',_0x3fbdfa['id']);return getEndUser(_0x28fc20,_0x5c4e1f[_0xe426('0x68')],_0x5c4e1f[_0xe426('0x69')]);})[_0xe426('0x1b')](function(_0x5d4ecf){_0x29806e=_0x5d4ecf;logger[_0xe426('0xc')](_0xe426('0x53'),_0x29806e['id']);return getTicket(_0x28fc20,_0x3fbdfa,_0x29806e,_0x1832ad,_0x5c4e1f);})['then'](function(_0x135871){if(_0x135871){logger[_0xe426('0xc')]('The\x20Ticket\x20ID\x20is:',_0x135871['id']);switch(_0x28fc20[_0xe426('0x3e')]){case _0xe426('0x6a'):logger[_0xe426('0xc')](_0xe426('0x65'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util[_0xe426('0xe')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x28fc20[_0xe426('0x10')],_0x3fbdfa['id'],_0x135871['id']),'method':_0xe426('0x11')});case'newTab':logger[_0xe426('0xc')](_0xe426('0x65'),_0xe426('0x58'));emit(util['format'](_0xe426('0x59'),_0x18801a['name']),_0xe426('0x5a'),{'uri':util[_0xe426('0xe')](_0xe426('0x5b'),_0x28fc20[_0xe426('0x10')]['replace'](_0xe426('0x5d'),''),_0x135871['id'])});break;default:logger[_0xe426('0x5e')](_0xe426('0x65'),'Zendesk\x20account\x20type\x20not\x20recognized');}}})[_0xe426('0x60')](function(_0x4957cc){logger['error'](_0xe426('0x6b'),util[_0xe426('0x62')](_0x4957cc,{'showHidden':!![],'depth':null}));});};exports[_0xe426('0x6c')]=function(_0x3792a1,_0x194fc7,_0x51a8b9,_0x4f9cca,_0x59226c,_0x245ef3){var _0x39f69a,_0x3831a0;_0x245ef3[_0xe426('0x10')]=intUtil[_0xe426('0x49')](_0x245ef3[_0xe426('0x10')]);_0x245ef3[_0xe426('0x67')]=intUtil[_0xe426('0x49')](_0x245ef3[_0xe426('0x67')]);if(_0x59226c&&_0x59226c[_0xe426('0x6d')]){logger[_0xe426('0xc')]('['+_0x194fc7[_0xe426('0x6e')]['toUpperCase']()+']',_0xe426('0x4b'));_0x194fc7[_0xe426('0x4c')]=util[_0xe426('0xe')](_0xe426('0x66'),_0x245ef3[_0xe426('0x67')],_0x194fc7['uniqueid'],md5(_0x194fc7[_0xe426('0x4d')]));}else{_0x194fc7[_0xe426('0x4c')]='';}headers[_0xe426('0x4e')]=getAuth(_0x245ef3);return getUser(_0x245ef3)[_0xe426('0x1b')](function(_0x4499f9){_0x39f69a=_0x4499f9;logger[_0xe426('0xc')]('The\x20User\x20ID\x20is:',_0x39f69a['id']);return getEndUser(_0x245ef3,_0x194fc7['calleridname'],_0x194fc7[_0xe426('0x52')]);})['then'](function(_0x5dbd56){_0x3831a0=_0x5dbd56;logger['info'](_0xe426('0x53'),_0x3831a0['id']);return getTicket(_0x245ef3,_0x39f69a,_0x3831a0,_0x51a8b9,_0x194fc7);})[_0xe426('0x1b')](function(_0x4ad9f0){if(_0x4ad9f0){logger[_0xe426('0xc')]('The\x20Ticket\x20ID\x20is:',_0x4ad9f0['id']);}})[_0xe426('0x60')](function(_0x1dd053){logger[_0xe426('0x5e')]('['+_0x194fc7[_0xe426('0x6e')][_0xe426('0x6f')]()+']'+_0xe426('0x70'),util[_0xe426('0x62')](_0x1dd053,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x862e=['trigger:browser:url','%s/agent/tickets/%s','/api/v2','Zendesk\x20account\x20type\x20not\x20recognized','catch','error','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','outbound','recordingFormat','[OUTBOUND]','destcalleridname','destcalleridnum','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','replace','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','util','zendesk','defaults','socket.io-emitter','redis','emit','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','remoteUri','POST','merge','Tags','name','getString','Subjects','Descriptions','Fields','then','Ticket\x20created!','ticket','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','type:user\x20role:agent\x20email:%s','find','results','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','user','%s/users/me.json','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','length','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','end-user','Caller\x20-\x20%s','authType','password','username','token','Basic\x20%s','base64','debug','stringify','GET','map','forEach','includes','string','picklist','type','nameField','customField','toLowerCase','toString','idField','custom_fields','push','content','variable','variableName','customVariable','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','recordingURL','Authorization','email','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','[QUEUE]','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s'];(function(_0x5cd8a2,_0x24504b){var _0x79d672=function(_0x5d932b){while(--_0x5d932b){_0x5cd8a2['push'](_0x5cd8a2['shift']());}};_0x79d672(++_0x24504b);}(_0x862e,0xf0));var _0xe862=function(_0x2d06bf,_0x114b2d){_0x2d06bf=_0x2d06bf-0x0;var _0x3fa0c7=_0x862e[_0x2d06bf];return _0x3fa0c7;};'use strict';var _=require(_0xe862('0x0'));var rp=require(_0xe862('0x1'));var md5=require(_0xe862('0x2'));var util=require(_0xe862('0x3'));var Redis=require('ioredis');var intUtil=require('./util');var config=require('../../../../config/environment');var logger=require('../../../../config/logger')(_0xe862('0x4'));config['redis']=_[_0xe862('0x5')](config['redis'],{'host':'localhost','port':0x18eb});var io=require(_0xe862('0x6'))(new Redis(config[_0xe862('0x7')]));function emit(_0x10dfab,_0x4fb879,_0x2c64a9){io['to'](_0x10dfab)[_0xe862('0x8')](_0x4fb879,_0x2c64a9);}var headers={'Content-Type':_0xe862('0x9'),'Accept':_0xe862('0x9')};function getTicket(_0x393dc7,_0x4e68c4,_0x1b8d5a,_0x318a45,_0x16a358){logger[_0xe862('0xa')](_0xe862('0xb'));return request({'uri':util[_0xe862('0xc')](_0xe862('0xd'),_0x393dc7[_0xe862('0xe')]),'method':_0xe862('0xf'),'body':{'ticket':_[_0xe862('0x10')]({'requester_id':_0x1b8d5a['id'],'submitter_id':_0x4e68c4?_0x4e68c4['id']:undefined,'assignee_id':_0x4e68c4?_0x4e68c4['id']:undefined,'tags':getTags(_0x318a45[_0xe862('0x11')],_0xe862('0x12')),'subject':intUtil[_0xe862('0x13')](_0x318a45[_0xe862('0x14')],_0x16a358,'\x20'),'description':intUtil[_0xe862('0x13')](_0x318a45['Descriptions'],_0x16a358,'\x0a'),'comment':{'public':![],'body':intUtil['getString'](_0x318a45[_0xe862('0x15')],_0x16a358,'\x0a')}},getCustomFields(_0x318a45[_0xe862('0x16')],_0x16a358))}})[_0xe862('0x17')](function(_0x1bec1b){logger[_0xe862('0xa')](_0xe862('0x18'));return _0x1bec1b[_0xe862('0x19')];});}function getUser(_0x30a064,_0x351e35){if(intUtil[_0xe862('0x1a')](_0x351e35)){logger[_0xe862('0xa')](_0xe862('0x1b'),_0x351e35);return request({'uri':util[_0xe862('0xc')](_0xe862('0x1c'),_0x30a064[_0xe862('0xe')]),'qs':{'query':util['format'](_0xe862('0x1d'),_0x351e35)}})[_0xe862('0x17')](function(_0x69ed92){if(_0x69ed92['count']){logger[_0xe862('0xa')]('Agent\x20found!');return _[_0xe862('0x1e')](_0x69ed92[_0xe862('0x1f')],{'email':_0x351e35,'role':'agent'});}else{logger['info'](_0xe862('0x20'));return request({'uri':util[_0xe862('0xc')]('%s/users/me.json',_0x30a064[_0xe862('0xe')])})[_0xe862('0x17')](function(_0x5b70d2){logger[_0xe862('0xa')](_0xe862('0x21'));return _0x5b70d2[_0xe862('0x22')];});}});}else{logger[_0xe862('0xa')](_0xe862('0x20'));return request({'uri':util[_0xe862('0xc')](_0xe862('0x23'),_0x30a064['remoteUri'])})['then'](function(_0x6a2c58){logger[_0xe862('0xa')](_0xe862('0x21'));return _0x6a2c58[_0xe862('0x22')];});}}function getEndUser(_0x5e0eef,_0x377114,_0x1e82ef){logger[_0xe862('0xa')](_0xe862('0x24'),_0x1e82ef);return request({'uri':util['format'](_0xe862('0x1c'),_0x5e0eef['remoteUri']),'qs':{'query':util[_0xe862('0xc')](_0xe862('0x25'),_0x1e82ef)}})[_0xe862('0x17')](function(_0xf09ecd){var _0x5e89b8;if(_0xf09ecd[_0xe862('0x1f')][_0xe862('0x26')]){_0xf09ecd[_0xe862('0x1f')]=_['filter'](_0xf09ecd['results'],{'suspended':![],'role':'end-user'});if(_0xf09ecd[_0xe862('0x1f')]['length']){_0x5e89b8=_[_0xe862('0x27')](_0xf09ecd[_0xe862('0x1f')]);}}if(_0x5e89b8){logger[_0xe862('0xa')](_0xe862('0x28'));return _0x5e89b8;}else{logger[_0xe862('0xa')](_0xe862('0x29'));return request({'uri':util[_0xe862('0xc')]('%s/users.json',_0x5e0eef['remoteUri']),'method':'POST','body':{'user':{'role':_0xe862('0x2a'),'name':util['format'](_0xe862('0x2b'),_0x377114||_0x1e82ef),'phone':_0x1e82ef}}})[_0xe862('0x17')](function(_0x4f2fcd){logger[_0xe862('0xa')]('Enduser\x20created.');return _0x4f2fcd[_0xe862('0x22')];});}});}function getAuth(_0x3e74b4){var _0x4c06e1;if(_0x3e74b4[_0xe862('0x2c')]===_0xe862('0x2d')){_0x4c06e1=util[_0xe862('0xc')]('%s:%s',_0x3e74b4[_0xe862('0x2e')],_0x3e74b4[_0xe862('0x2d')]);}else if(_0x3e74b4[_0xe862('0x2c')]===_0xe862('0x2f')){_0x4c06e1=util[_0xe862('0xc')]('%s/token:%s',_0x3e74b4['username'],_0x3e74b4['token']);}return util[_0xe862('0xc')](_0xe862('0x30'),new Buffer(_0x4c06e1)['toString'](_0xe862('0x31')));}function request(_0x476fca){logger[_0xe862('0x32')]('[HTTP]',JSON[_0xe862('0x33')](_0x476fca));return rp(_['defaults'](_0x476fca,{'method':_0xe862('0x34'),'headers':headers,'json':!![]}));}function getTags(_0x1eb96b,_0x5f2604){var _0x1654cd=[];if(_0x1eb96b&&_0x1eb96b[_0xe862('0x26')]>0x0){_0x1654cd=_[_0xe862('0x35')](_0x1eb96b,_0x5f2604);}return _0x1654cd;}function getCustomFields(_0x5aaa22,_0x45ea84){var _0x461972=[];var _0x1ad2d0={'custom_fields':[]};if(_0x5aaa22[_0xe862('0x26')]>0x0){_[_0xe862('0x36')](_0x5aaa22,function(_0x2619c0){if(_[_0xe862('0x37')]([_0xe862('0x38'),_0xe862('0x39')],_0x2619c0[_0xe862('0x3a')])&&_0x2619c0[_0xe862('0x3b')]&&!_0x2619c0[_0xe862('0x3c')]){_0x1ad2d0[_0x2619c0[_0xe862('0x3b')][_0xe862('0x3d')]()]=_0x2619c0['content'][_0xe862('0x3e')]();}else if(_[_0xe862('0x37')](['string',_0xe862('0x39')],_0x2619c0[_0xe862('0x3a')])&&_0x2619c0[_0xe862('0x3f')]&&_0x2619c0['customField']){_0x1ad2d0[_0xe862('0x40')][_0xe862('0x41')]({'id':_0x2619c0[_0xe862('0x3f')],'value':_0x2619c0[_0xe862('0x42')][_0xe862('0x3e')]()});}else if(_0x2619c0[_0xe862('0x3a')]===_0xe862('0x43')&&_0x2619c0[_0xe862('0x44')]&&_0x2619c0['idField']&&_0x2619c0[_0xe862('0x3c')]){_0x45ea84[_0x2619c0[_0xe862('0x44')]]&&_0x1ad2d0[_0xe862('0x40')][_0xe862('0x41')]({'id':_0x2619c0[_0xe862('0x3f')],'value':_0x45ea84[_0x2619c0['variableName']]['toString']()});}else if(_0x2619c0['type']===_0xe862('0x45')&&_0x2619c0[_0xe862('0x46')]&&_0x2619c0[_0xe862('0x46')]['name']&&_0x2619c0[_0xe862('0x3f')]&&_0x2619c0[_0xe862('0x3c')]){_0x45ea84[_0x2619c0['Variable'][_0xe862('0x12')][_0xe862('0x3d')]()]&&_0x1ad2d0['custom_fields']['push']({'id':_0x2619c0[_0xe862('0x3f')],'value':_0x45ea84[_0x2619c0[_0xe862('0x46')]['name']['toLowerCase']()][_0xe862('0x3e')]()});}});}return _0x1ad2d0;}exports[_0xe862('0x47')]=function(_0x4b6e59,_0x3dfe93,_0x2a1f1d,_0x1c4526,_0x44437c,_0xf7126e){var _0x3ecb82,_0x2ea125;_0xf7126e[_0xe862('0xe')]=intUtil[_0xe862('0x48')](_0xf7126e['remoteUri']);_0xf7126e[_0xe862('0x49')]=intUtil['stripTrailingSlash'](_0xf7126e[_0xe862('0x49')]);if(_0x44437c&&_0x44437c[_0xe862('0x4a')]){logger[_0xe862('0xa')]('[QUEUE]',_0xe862('0x4b'));_0x3dfe93['recordingURL']=util[_0xe862('0xc')](_0xe862('0x4c'),_0xf7126e['serverUrl'],_0x3dfe93['uniqueid'],md5(_0x3dfe93[_0xe862('0x4d')]));}else{_0x3dfe93[_0xe862('0x4e')]='';}headers[_0xe862('0x4f')]=getAuth(_0xf7126e);return getUser(_0xf7126e,_0x1c4526[_0xe862('0x50')])[_0xe862('0x17')](function(_0x27da87){_0x3ecb82=_0x27da87;logger['info'](_0xe862('0x51'),_0x3ecb82['id']);return getEndUser(_0xf7126e,_0x3dfe93['calleridname'],_0x3dfe93[_0xe862('0x52')]);})[_0xe862('0x17')](function(_0x306239){_0x2ea125=_0x306239;logger[_0xe862('0xa')](_0xe862('0x53'),_0x2ea125['id']);return getTicket(_0xf7126e,_0x3ecb82,_0x2ea125,_0x2a1f1d,_0x3dfe93);})[_0xe862('0x17')](function(_0x3403aa){if(_0x3403aa){logger['info'](_0xe862('0x54'),_0x3403aa['id']);switch(_0xf7126e[_0xe862('0x3a')]){case _0xe862('0x55'):logger[_0xe862('0xa')](_0xe862('0x56'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util[_0xe862('0xc')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0xf7126e[_0xe862('0xe')],_0x3ecb82['id'],_0x3403aa['id']),'method':'POST'});case _0xe862('0x57'):logger[_0xe862('0xa')](_0xe862('0x56'),_0xe862('0x58'));emit(util[_0xe862('0xc')](_0xe862('0x59'),_0x1c4526[_0xe862('0x12')]),_0xe862('0x5a'),{'uri':util['format'](_0xe862('0x5b'),_0xf7126e[_0xe862('0xe')]['replace'](_0xe862('0x5c'),''),_0x3403aa['id'])});break;default:logger['error'](_0xe862('0x56'),_0xe862('0x5d'));}}})[_0xe862('0x5e')](function(_0x3bcda5){logger[_0xe862('0x5f')](_0xe862('0x60'),util['inspect'](_0x3bcda5,{'showHidden':!![],'depth':null}));});};exports[_0xe862('0x61')]=function(_0x6aefbc,_0x1aaac4,_0x5e25ce,_0x360164,_0x5cddae,_0x3a76ab,_0x26d6b9){var _0x496238,_0x54adf0;_0x3a76ab[_0xe862('0xe')]=intUtil['stripTrailingSlash'](_0x3a76ab[_0xe862('0xe')]);_0x3a76ab[_0xe862('0x49')]=intUtil[_0xe862('0x48')](_0x3a76ab[_0xe862('0x49')]);if(_0x26d6b9&&_0x26d6b9[_0xe862('0x62')]&&_0x26d6b9[_0xe862('0x62')]!=='none'){logger[_0xe862('0xa')](_0xe862('0x63'),_0xe862('0x4b'));_0x1aaac4[_0xe862('0x4e')]=util[_0xe862('0xc')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x3a76ab[_0xe862('0x49')],_0x1aaac4[_0xe862('0x4d')],md5(_0x1aaac4['uniqueid']));}headers[_0xe862('0x4f')]=getAuth(_0x3a76ab);return getUser(_0x3a76ab,_0x360164[_0xe862('0x50')])[_0xe862('0x17')](function(_0x294fc6){_0x496238=_0x294fc6;logger['info']('The\x20User\x20ID\x20is:',_0x496238['id']);return getEndUser(_0x3a76ab,_0x1aaac4[_0xe862('0x64')],_0x1aaac4[_0xe862('0x65')]);})[_0xe862('0x17')](function(_0x484647){_0x54adf0=_0x484647;logger[_0xe862('0xa')]('The\x20Enduser\x20ID\x20is:',_0x54adf0['id']);return getTicket(_0x3a76ab,_0x496238,_0x54adf0,_0x5e25ce,_0x1aaac4);})[_0xe862('0x17')](function(_0xee06ad){if(_0xee06ad){logger[_0xe862('0xa')](_0xe862('0x54'),_0xee06ad['id']);switch(_0x3a76ab[_0xe862('0x3a')]){case'integrationTab':logger[_0xe862('0xa')](_0xe862('0x63'),_0xe862('0x66'));return request({'uri':util[_0xe862('0xc')](_0xe862('0x67'),_0x3a76ab[_0xe862('0xe')],_0x496238['id'],_0xee06ad['id']),'method':_0xe862('0xf')});case'newTab':logger[_0xe862('0xa')]('[OUTBOUND]',_0xe862('0x58'));emit(util['format'](_0xe862('0x59'),_0x360164[_0xe862('0x12')]),'trigger:browser:url',{'uri':util['format'](_0xe862('0x5b'),_0x3a76ab[_0xe862('0xe')][_0xe862('0x68')](_0xe862('0x5c'),''),_0xee06ad['id'])});break;default:logger['error'](_0xe862('0x63'),'Zendesk\x20account\x20type\x20not\x20recognized');}}})[_0xe862('0x5e')](function(_0x4243d8){logger[_0xe862('0x5f')](_0xe862('0x69'),util['inspect'](_0x4243d8,{'showHidden':!![],'depth':null}));});};exports[_0xe862('0x6a')]=function(_0x30d7c4,_0x1f3f26,_0x8a36f1,_0x5d2d3b,_0xce23f,_0x3d88e8){var _0x308418,_0x1f589d;_0x3d88e8[_0xe862('0xe')]=intUtil[_0xe862('0x48')](_0x3d88e8[_0xe862('0xe')]);_0x3d88e8[_0xe862('0x49')]=intUtil[_0xe862('0x48')](_0x3d88e8[_0xe862('0x49')]);if(_0xce23f&&_0xce23f['monitor_format']){logger[_0xe862('0xa')]('['+_0x1f3f26[_0xe862('0x6b')]['toUpperCase']()+']','Recording\x20is\x20enabled!');_0x1f3f26['recordingURL']=util[_0xe862('0xc')](_0xe862('0x4c'),_0x3d88e8[_0xe862('0x49')],_0x1f3f26['uniqueid'],md5(_0x1f3f26[_0xe862('0x4d')]));}else{_0x1f3f26['recordingURL']='';}headers[_0xe862('0x4f')]=getAuth(_0x3d88e8);return getUser(_0x3d88e8)['then'](function(_0x5024c9){_0x308418=_0x5024c9;logger[_0xe862('0xa')](_0xe862('0x51'),_0x308418['id']);return getEndUser(_0x3d88e8,_0x1f3f26['calleridname'],_0x1f3f26[_0xe862('0x52')]);})[_0xe862('0x17')](function(_0x39b291){_0x1f589d=_0x39b291;logger[_0xe862('0xa')](_0xe862('0x53'),_0x1f589d['id']);return getTicket(_0x3d88e8,_0x308418,_0x1f589d,_0x8a36f1,_0x1f3f26);})[_0xe862('0x17')](function(_0x458493){if(_0x458493){logger[_0xe862('0xa')](_0xe862('0x54'),_0x458493['id']);}})[_0xe862('0x5e')](function(_0x56b609){logger[_0xe862('0x5f')]('['+_0x1f3f26['lastevent'][_0xe862('0x6c')]()+']'+_0xe862('0x6d'),util['inspect'](_0x56b609,{'showHidden':!![],'depth':null}));});};
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