Built motion from commit (unavailable).|2.5.29
[motion2.git] / server / services / ami / trigger / integration / zendesk.js
index 62188a7..bfee5de 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x2c34=['localhost','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','%s/tickets.json','remoteUri','POST','merge','name','getString','Subjects','Descriptions','then','Ticket\x20created!','ticket','validateEmail','format','%s/search.json','type:user\x20role:agent\x20email:%s','Agent\x20found!','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','type:user\x20role:end-user\x20phone:%s','end-user','length','first','Enduser\x20found!','%s/users.json','Caller\x20-\x20%s','Enduser\x20created.','authType','password','%s:%s','username','%s/token:%s','Basic\x20%s','toString','base64','debug','[HTTP]','stringify','GET','forEach','includes','string','picklist','type','nameField','customField','toLowerCase','content','idField','push','variable','variableName','custom_fields','customVariable','Variable','queue','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','replace','/api/v2','error','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','recordingFormat','The\x20Ticket\x20ID\x20is:','integrationTab','[OUTBOUND]','trigger:browser:url','%s/agent/tickets/%s','Zendesk\x20account\x20type\x20not\x20recognized','unmanaged','monitor_format','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','zendesk','redis','defaults'];(function(_0x4c2ca6,_0x58ea29){var _0x21cf83=function(_0x5d60b4){while(--_0x5d60b4){_0x4c2ca6['push'](_0x4c2ca6['shift']());}};_0x21cf83(++_0x58ea29);}(_0x2c34,0xd5));var _0x42c3=function(_0x57b54c,_0x54ce0d){_0x57b54c=_0x57b54c-0x0;var _0x59cc19=_0x2c34[_0x57b54c];return _0x59cc19;};'use strict';var _=require(_0x42c3('0x0'));var rp=require(_0x42c3('0x1'));var md5=require(_0x42c3('0x2'));var util=require(_0x42c3('0x3'));var Redis=require(_0x42c3('0x4'));var intUtil=require(_0x42c3('0x5'));var config=require(_0x42c3('0x6'));var logger=require(_0x42c3('0x7'))(_0x42c3('0x8'));config[_0x42c3('0x9')]=_[_0x42c3('0xa')](config[_0x42c3('0x9')],{'host':_0x42c3('0xb'),'port':0x18eb});var io=require(_0x42c3('0xc'))(new Redis(config['redis']));function emit(_0x124502,_0x55a499,_0x38b39){io['to'](_0x124502)[_0x42c3('0xd')](_0x55a499,_0x38b39);}var headers={'Content-Type':_0x42c3('0xe'),'Accept':_0x42c3('0xe')};function getTicket(_0x5c1c59,_0xc4249a,_0x2aa6d3,_0x58c0d2,_0x550b29){logger[_0x42c3('0xf')](_0x42c3('0x10'));return request({'uri':util['format'](_0x42c3('0x11'),_0x5c1c59[_0x42c3('0x12')]),'method':_0x42c3('0x13'),'body':{'ticket':_[_0x42c3('0x14')]({'requester_id':_0x2aa6d3['id'],'submitter_id':_0xc4249a?_0xc4249a['id']:undefined,'assignee_id':_0xc4249a?_0xc4249a['id']:undefined,'tags':getTags(_0x58c0d2['Tags'],_0x42c3('0x15')),'subject':intUtil[_0x42c3('0x16')](_0x58c0d2[_0x42c3('0x17')],_0x550b29,'\x20'),'description':intUtil[_0x42c3('0x16')](_0x58c0d2[_0x42c3('0x18')],_0x550b29,'\x0a'),'comment':{'public':![],'body':intUtil['getString'](_0x58c0d2[_0x42c3('0x18')],_0x550b29,'\x0a')}},getCustomFields(_0x58c0d2['Fields'],_0x550b29))}})[_0x42c3('0x19')](function(_0x22cda2){logger[_0x42c3('0xf')](_0x42c3('0x1a'));return _0x22cda2[_0x42c3('0x1b')];});}function getUser(_0x57d7ae,_0x2e79b0){if(intUtil[_0x42c3('0x1c')](_0x2e79b0)){logger['info']('Getting\x20agent\x20with\x20email',_0x2e79b0);return request({'uri':util[_0x42c3('0x1d')](_0x42c3('0x1e'),_0x57d7ae[_0x42c3('0x12')]),'qs':{'query':util['format'](_0x42c3('0x1f'),_0x2e79b0)}})['then'](function(_0x156d0){if(_0x156d0['count']){logger[_0x42c3('0xf')](_0x42c3('0x20'));return _['find'](_0x156d0[_0x42c3('0x21')],{'email':_0x2e79b0,'role':_0x42c3('0x22')});}else{logger[_0x42c3('0xf')](_0x42c3('0x23'));return request({'uri':util[_0x42c3('0x1d')](_0x42c3('0x24'),_0x57d7ae[_0x42c3('0x12')])})['then'](function(_0x4190e5){logger['info'](_0x42c3('0x25'));return _0x4190e5[_0x42c3('0x26')];});}});}else{logger['info'](_0x42c3('0x23'));return request({'uri':util[_0x42c3('0x1d')](_0x42c3('0x24'),_0x57d7ae[_0x42c3('0x12')])})[_0x42c3('0x19')](function(_0x896a96){logger[_0x42c3('0xf')]('Admin\x20account\x20selected.');return _0x896a96['user'];});}}function getEndUser(_0x43d82a,_0x3e101f,_0x3ef085){logger[_0x42c3('0xf')]('Searching\x20enduser\x20with\x20phone',_0x3ef085);return request({'uri':util[_0x42c3('0x1d')](_0x42c3('0x1e'),_0x43d82a['remoteUri']),'qs':{'query':util['format'](_0x42c3('0x27'),_0x3ef085)}})[_0x42c3('0x19')](function(_0x5795d3){var _0x3fcfd7;if(_0x5795d3[_0x42c3('0x21')]['length']){_0x5795d3[_0x42c3('0x21')]=_['filter'](_0x5795d3[_0x42c3('0x21')],{'suspended':![],'role':_0x42c3('0x28')});if(_0x5795d3[_0x42c3('0x21')][_0x42c3('0x29')]){_0x3fcfd7=_[_0x42c3('0x2a')](_0x5795d3[_0x42c3('0x21')]);}}if(_0x3fcfd7){logger[_0x42c3('0xf')](_0x42c3('0x2b'));return _0x3fcfd7;}else{logger['info']('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0x42c3('0x1d')](_0x42c3('0x2c'),_0x43d82a[_0x42c3('0x12')]),'method':'POST','body':{'user':{'role':_0x42c3('0x28'),'name':util[_0x42c3('0x1d')](_0x42c3('0x2d'),_0x3e101f||_0x3ef085),'phone':_0x3ef085}}})[_0x42c3('0x19')](function(_0x4f4d5e){logger[_0x42c3('0xf')](_0x42c3('0x2e'));return _0x4f4d5e[_0x42c3('0x26')];});}});}function getAuth(_0x67443e){var _0x8dec44;if(_0x67443e[_0x42c3('0x2f')]===_0x42c3('0x30')){_0x8dec44=util['format'](_0x42c3('0x31'),_0x67443e[_0x42c3('0x32')],_0x67443e[_0x42c3('0x30')]);}else if(_0x67443e[_0x42c3('0x2f')]==='token'){_0x8dec44=util[_0x42c3('0x1d')](_0x42c3('0x33'),_0x67443e[_0x42c3('0x32')],_0x67443e['token']);}return util[_0x42c3('0x1d')](_0x42c3('0x34'),new Buffer(_0x8dec44)[_0x42c3('0x35')](_0x42c3('0x36')));}function request(_0x22d55f){logger[_0x42c3('0x37')](_0x42c3('0x38'),JSON[_0x42c3('0x39')](_0x22d55f));return rp(_[_0x42c3('0xa')](_0x22d55f,{'method':_0x42c3('0x3a'),'headers':headers,'json':!![]}));}function getTags(_0x59a146,_0x387ee7){var _0x401398=[];if(_0x59a146&&_0x59a146['length']>0x0){_0x401398=_['map'](_0x59a146,_0x387ee7);}return _0x401398;}function getCustomFields(_0x8fa1ff,_0x2e9acf){var _0x5016e8=[];var _0x2544c5={'custom_fields':[]};if(_0x8fa1ff[_0x42c3('0x29')]>0x0){_[_0x42c3('0x3b')](_0x8fa1ff,function(_0x569e07){if(_[_0x42c3('0x3c')]([_0x42c3('0x3d'),_0x42c3('0x3e')],_0x569e07[_0x42c3('0x3f')])&&_0x569e07[_0x42c3('0x40')]&&!_0x569e07[_0x42c3('0x41')]){_0x2544c5[_0x569e07['nameField'][_0x42c3('0x42')]()]=_0x569e07[_0x42c3('0x43')][_0x42c3('0x35')]();}else if(_[_0x42c3('0x3c')]([_0x42c3('0x3d'),_0x42c3('0x3e')],_0x569e07[_0x42c3('0x3f')])&&_0x569e07[_0x42c3('0x44')]&&_0x569e07[_0x42c3('0x41')]){_0x2544c5['custom_fields'][_0x42c3('0x45')]({'id':_0x569e07['idField'],'value':_0x569e07[_0x42c3('0x43')]['toString']()});}else if(_0x569e07[_0x42c3('0x3f')]===_0x42c3('0x46')&&_0x569e07[_0x42c3('0x47')]&&_0x569e07[_0x42c3('0x44')]&&_0x569e07[_0x42c3('0x41')]){_0x2e9acf[_0x569e07[_0x42c3('0x47')]]&&_0x2544c5[_0x42c3('0x48')][_0x42c3('0x45')]({'id':_0x569e07[_0x42c3('0x44')],'value':_0x2e9acf[_0x569e07['variableName']]['toString']()});}else if(_0x569e07[_0x42c3('0x3f')]===_0x42c3('0x49')&&_0x569e07[_0x42c3('0x4a')]&&_0x569e07['Variable'][_0x42c3('0x15')]&&_0x569e07['idField']&&_0x569e07[_0x42c3('0x41')]){_0x2e9acf[_0x569e07[_0x42c3('0x4a')][_0x42c3('0x15')][_0x42c3('0x42')]()]&&_0x2544c5[_0x42c3('0x48')][_0x42c3('0x45')]({'id':_0x569e07['idField'],'value':_0x2e9acf[_0x569e07[_0x42c3('0x4a')][_0x42c3('0x15')]['toLowerCase']()]['toString']()});}});}return _0x2544c5;}exports[_0x42c3('0x4b')]=function(_0x2f06ba,_0x46a541,_0x24df1c,_0x236f20,_0x5c6753,_0x375ede){var _0x36cb7c,_0x18b68c;_0x375ede[_0x42c3('0x12')]=intUtil[_0x42c3('0x4c')](_0x375ede[_0x42c3('0x12')]);_0x375ede['serverUrl']=intUtil[_0x42c3('0x4c')](_0x375ede[_0x42c3('0x4d')]);if(_0x5c6753&&_0x5c6753['monitor_format']){logger[_0x42c3('0xf')](_0x42c3('0x4e'),_0x42c3('0x4f'));_0x46a541[_0x42c3('0x50')]=util[_0x42c3('0x1d')](_0x42c3('0x51'),_0x375ede[_0x42c3('0x4d')],_0x46a541[_0x42c3('0x52')],md5(_0x46a541[_0x42c3('0x52')]));}else{_0x46a541[_0x42c3('0x50')]='';}headers[_0x42c3('0x53')]=getAuth(_0x375ede);return getUser(_0x375ede,_0x236f20[_0x42c3('0x54')])[_0x42c3('0x19')](function(_0x3e33c7){_0x36cb7c=_0x3e33c7;logger['info'](_0x42c3('0x55'),_0x36cb7c['id']);return getEndUser(_0x375ede,_0x46a541[_0x42c3('0x56')],_0x46a541[_0x42c3('0x57')]);})[_0x42c3('0x19')](function(_0x1406fe){_0x18b68c=_0x1406fe;logger[_0x42c3('0xf')](_0x42c3('0x58'),_0x18b68c['id']);return getTicket(_0x375ede,_0x36cb7c,_0x18b68c,_0x24df1c,_0x46a541);})[_0x42c3('0x19')](function(_0x1905d0){if(_0x1905d0){logger[_0x42c3('0xf')]('The\x20Ticket\x20ID\x20is:',_0x1905d0['id']);switch(_0x375ede[_0x42c3('0x3f')]){case'integrationTab':logger['info'](_0x42c3('0x4e'),_0x42c3('0x59'));return request({'uri':util['format'](_0x42c3('0x5a'),_0x375ede[_0x42c3('0x12')],_0x36cb7c['id'],_0x1905d0['id']),'method':_0x42c3('0x13')});case'newTab':logger[_0x42c3('0xf')](_0x42c3('0x4e'),_0x42c3('0x5b'));emit(util[_0x42c3('0x1d')](_0x42c3('0x5c'),_0x236f20[_0x42c3('0x15')]),'trigger:browser:url',{'uri':util[_0x42c3('0x1d')]('%s/agent/tickets/%s',_0x375ede[_0x42c3('0x12')][_0x42c3('0x5d')](_0x42c3('0x5e'),''),_0x1905d0['id'])});break;default:logger[_0x42c3('0x5f')](_0x42c3('0x4e'),'Zendesk\x20account\x20type\x20not\x20recognized');}}})[_0x42c3('0x60')](function(_0x569ecc){logger['error'](_0x42c3('0x61'),util[_0x42c3('0x62')](_0x569ecc,{'showHidden':!![],'depth':null}));});};exports[_0x42c3('0x63')]=function(_0x18754f,_0xc64f64,_0x4dd445,_0x571e78,_0x27d9a7,_0x1094e1,_0x1e6d26){var _0x446e2e,_0x23b6b4;_0x1094e1[_0x42c3('0x12')]=intUtil[_0x42c3('0x4c')](_0x1094e1['remoteUri']);_0x1094e1[_0x42c3('0x4d')]=intUtil[_0x42c3('0x4c')](_0x1094e1[_0x42c3('0x4d')]);if(_0x1e6d26&&_0x1e6d26[_0x42c3('0x64')]&&_0x1e6d26[_0x42c3('0x64')]!=='none'){logger[_0x42c3('0xf')]('[OUTBOUND]','Recording\x20is\x20enabled!');_0xc64f64[_0x42c3('0x50')]=util['format'](_0x42c3('0x51'),_0x1094e1['serverUrl'],_0xc64f64['uniqueid'],md5(_0xc64f64[_0x42c3('0x52')]));}headers[_0x42c3('0x53')]=getAuth(_0x1094e1);return getUser(_0x1094e1,_0x571e78[_0x42c3('0x54')])['then'](function(_0x5aba54){_0x446e2e=_0x5aba54;logger[_0x42c3('0xf')]('The\x20User\x20ID\x20is:',_0x446e2e['id']);return getEndUser(_0x1094e1,_0xc64f64['destcalleridname'],_0xc64f64['destcalleridnum']);})['then'](function(_0x2d0ca7){_0x23b6b4=_0x2d0ca7;logger['info'](_0x42c3('0x58'),_0x23b6b4['id']);return getTicket(_0x1094e1,_0x446e2e,_0x23b6b4,_0x4dd445,_0xc64f64);})['then'](function(_0x49dba4){if(_0x49dba4){logger['info'](_0x42c3('0x65'),_0x49dba4['id']);switch(_0x1094e1['type']){case _0x42c3('0x66'):logger['info'](_0x42c3('0x67'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util[_0x42c3('0x1d')](_0x42c3('0x5a'),_0x1094e1[_0x42c3('0x12')],_0x446e2e['id'],_0x49dba4['id']),'method':'POST'});case'newTab':logger[_0x42c3('0xf')](_0x42c3('0x67'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x42c3('0x1d')](_0x42c3('0x5c'),_0x571e78[_0x42c3('0x15')]),_0x42c3('0x68'),{'uri':util['format'](_0x42c3('0x69'),_0x1094e1['remoteUri'][_0x42c3('0x5d')](_0x42c3('0x5e'),''),_0x49dba4['id'])});break;default:logger[_0x42c3('0x5f')](_0x42c3('0x67'),_0x42c3('0x6a'));}}})['catch'](function(_0x462701){logger['error']('[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration',util[_0x42c3('0x62')](_0x462701,{'showHidden':!![],'depth':null}));});};exports[_0x42c3('0x6b')]=function(_0x4e9788,_0x56ddaf,_0x216c91,_0x4b504c,_0x4e222e,_0x15817e){var _0x4e5e41,_0xee4cce;_0x15817e[_0x42c3('0x12')]=intUtil[_0x42c3('0x4c')](_0x15817e[_0x42c3('0x12')]);_0x15817e['serverUrl']=intUtil[_0x42c3('0x4c')](_0x15817e[_0x42c3('0x4d')]);if(_0x4e222e&&_0x4e222e[_0x42c3('0x6c')]){logger['info']('['+_0x56ddaf[_0x42c3('0x6d')]['toUpperCase']()+']',_0x42c3('0x4f'));_0x56ddaf[_0x42c3('0x50')]=util['format'](_0x42c3('0x51'),_0x15817e[_0x42c3('0x4d')],_0x56ddaf[_0x42c3('0x52')],md5(_0x56ddaf[_0x42c3('0x52')]));}else{_0x56ddaf[_0x42c3('0x50')]='';}headers[_0x42c3('0x53')]=getAuth(_0x15817e);return getUser(_0x15817e)['then'](function(_0x53f6b6){_0x4e5e41=_0x53f6b6;logger[_0x42c3('0xf')](_0x42c3('0x55'),_0x4e5e41['id']);return getEndUser(_0x15817e,_0x56ddaf[_0x42c3('0x56')],_0x56ddaf[_0x42c3('0x57')]);})['then'](function(_0x5ea7f2){_0xee4cce=_0x5ea7f2;logger[_0x42c3('0xf')](_0x42c3('0x58'),_0xee4cce['id']);return getTicket(_0x15817e,_0x4e5e41,_0xee4cce,_0x216c91,_0x56ddaf);})[_0x42c3('0x19')](function(_0x16bf05){if(_0x16bf05){logger[_0x42c3('0xf')](_0x42c3('0x65'),_0x16bf05['id']);}})[_0x42c3('0x60')](function(_0x2a019c){logger[_0x42c3('0x5f')]('['+_0x56ddaf['lastevent'][_0x42c3('0x6e')]()+']'+_0x42c3('0x6f'),util[_0x42c3('0x62')](_0x2a019c,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x046d=['%s/token:%s','Basic\x20%s','toString','debug','stringify','GET','map','string','type','nameField','customField','toLowerCase','picklist','idField','custom_fields','variableName','push','customVariable','Variable','name','queue','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','recordingURL','Authorization','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','replace','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','stripTrailingSlash','recordingFormat','none','[OUTBOUND]','destcalleridname','destcalleridnum','integrationTab','%s/agent/tickets/%s','/api/v2','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','monitor_format','toUpperCase','lastevent','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','./util','zendesk','defaults','redis','localhost','socket.io-emitter','application/json','Creating\x20new\x20ticket...','format','%s/tickets.json','POST','merge','Tags','getString','Subjects','Descriptions','Fields','then','info','Ticket\x20created!','ticket','validateEmail','type:user\x20role:agent\x20email:%s','Agent\x20found!','find','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','remoteUri','Admin\x20account\x20selected.','user','type:user\x20role:end-user\x20phone:%s','length','filter','end-user','first','%s/users.json','Caller\x20-\x20%s','Enduser\x20created.','authType','password','%s:%s','username','token'];(function(_0x4d48f4,_0x24eb38){var _0x3f2f2c=function(_0x18a15c){while(--_0x18a15c){_0x4d48f4['push'](_0x4d48f4['shift']());}};_0x3f2f2c(++_0x24eb38);}(_0x046d,0x180));var _0xd046=function(_0x88a170,_0x570911){_0x88a170=_0x88a170-0x0;var _0x171401=_0x046d[_0x88a170];return _0x171401;};'use strict';var _=require(_0xd046('0x0'));var rp=require(_0xd046('0x1'));var md5=require(_0xd046('0x2'));var util=require('util');var Redis=require('ioredis');var intUtil=require(_0xd046('0x3'));var config=require('../../../../config/environment');var logger=require('../../../../config/logger')(_0xd046('0x4'));config['redis']=_[_0xd046('0x5')](config[_0xd046('0x6')],{'host':_0xd046('0x7'),'port':0x18eb});var io=require(_0xd046('0x8'))(new Redis(config[_0xd046('0x6')]));function emit(_0x421e30,_0x2c3cc6,_0x216bb5){io['to'](_0x421e30)['emit'](_0x2c3cc6,_0x216bb5);}var headers={'Content-Type':'application/json','Accept':_0xd046('0x9')};function getTicket(_0x317385,_0x20eebf,_0x4ee9e2,_0x9fd6eb,_0x243441){logger['info'](_0xd046('0xa'));return request({'uri':util[_0xd046('0xb')](_0xd046('0xc'),_0x317385['remoteUri']),'method':_0xd046('0xd'),'body':{'ticket':_[_0xd046('0xe')]({'requester_id':_0x4ee9e2['id'],'submitter_id':_0x20eebf?_0x20eebf['id']:undefined,'assignee_id':_0x20eebf?_0x20eebf['id']:undefined,'tags':getTags(_0x9fd6eb[_0xd046('0xf')],'name'),'subject':intUtil[_0xd046('0x10')](_0x9fd6eb[_0xd046('0x11')],_0x243441,'\x20'),'description':intUtil['getString'](_0x9fd6eb[_0xd046('0x12')],_0x243441,'\x0a'),'comment':{'public':![],'body':intUtil[_0xd046('0x10')](_0x9fd6eb[_0xd046('0x12')],_0x243441,'\x0a')}},getCustomFields(_0x9fd6eb[_0xd046('0x13')],_0x243441))}})[_0xd046('0x14')](function(_0x3cf9ac){logger[_0xd046('0x15')](_0xd046('0x16'));return _0x3cf9ac[_0xd046('0x17')];});}function getUser(_0x5b5250,_0x56ebe8){if(intUtil[_0xd046('0x18')](_0x56ebe8)){logger[_0xd046('0x15')]('Getting\x20agent\x20with\x20email',_0x56ebe8);return request({'uri':util['format']('%s/search.json',_0x5b5250['remoteUri']),'qs':{'query':util[_0xd046('0xb')](_0xd046('0x19'),_0x56ebe8)}})[_0xd046('0x14')](function(_0x29509e){if(_0x29509e['count']){logger[_0xd046('0x15')](_0xd046('0x1a'));return _[_0xd046('0x1b')](_0x29509e[_0xd046('0x1c')],{'email':_0x56ebe8,'role':_0xd046('0x1d')});}else{logger['info'](_0xd046('0x1e'));return request({'uri':util['format'](_0xd046('0x1f'),_0x5b5250[_0xd046('0x20')])})[_0xd046('0x14')](function(_0x5afddd){logger['info'](_0xd046('0x21'));return _0x5afddd[_0xd046('0x22')];});}});}else{logger[_0xd046('0x15')](_0xd046('0x1e'));return request({'uri':util[_0xd046('0xb')]('%s/users/me.json',_0x5b5250['remoteUri'])})[_0xd046('0x14')](function(_0x5d0172){logger[_0xd046('0x15')]('Admin\x20account\x20selected.');return _0x5d0172['user'];});}}function getEndUser(_0x1f742b,_0x49add4,_0x2229bd){logger[_0xd046('0x15')]('Searching\x20enduser\x20with\x20phone',_0x2229bd);return request({'uri':util['format']('%s/search.json',_0x1f742b['remoteUri']),'qs':{'query':util[_0xd046('0xb')](_0xd046('0x23'),_0x2229bd)}})['then'](function(_0x7c84bc){var _0x5b30c6;if(_0x7c84bc[_0xd046('0x1c')][_0xd046('0x24')]){_0x7c84bc[_0xd046('0x1c')]=_[_0xd046('0x25')](_0x7c84bc[_0xd046('0x1c')],{'suspended':![],'role':_0xd046('0x26')});if(_0x7c84bc['results']['length']){_0x5b30c6=_[_0xd046('0x27')](_0x7c84bc[_0xd046('0x1c')]);}}if(_0x5b30c6){logger['info']('Enduser\x20found!');return _0x5b30c6;}else{logger[_0xd046('0x15')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0xd046('0xb')](_0xd046('0x28'),_0x1f742b['remoteUri']),'method':_0xd046('0xd'),'body':{'user':{'role':'end-user','name':util['format'](_0xd046('0x29'),_0x49add4||_0x2229bd),'phone':_0x2229bd}}})['then'](function(_0x367cb7){logger[_0xd046('0x15')](_0xd046('0x2a'));return _0x367cb7[_0xd046('0x22')];});}});}function getAuth(_0x1f1770){var _0x58377a;if(_0x1f1770[_0xd046('0x2b')]===_0xd046('0x2c')){_0x58377a=util[_0xd046('0xb')](_0xd046('0x2d'),_0x1f1770[_0xd046('0x2e')],_0x1f1770['password']);}else if(_0x1f1770[_0xd046('0x2b')]===_0xd046('0x2f')){_0x58377a=util['format'](_0xd046('0x30'),_0x1f1770[_0xd046('0x2e')],_0x1f1770[_0xd046('0x2f')]);}return util['format'](_0xd046('0x31'),new Buffer(_0x58377a)[_0xd046('0x32')]('base64'));}function request(_0x24ce8f){logger[_0xd046('0x33')]('[HTTP]',JSON[_0xd046('0x34')](_0x24ce8f));return rp(_['defaults'](_0x24ce8f,{'method':_0xd046('0x35'),'headers':headers,'json':!![]}));}function getTags(_0x49ff6c,_0x4e95d9){var _0x253246=[];if(_0x49ff6c&&_0x49ff6c['length']>0x0){_0x253246=_[_0xd046('0x36')](_0x49ff6c,_0x4e95d9);}return _0x253246;}function getCustomFields(_0x112476,_0x41cfba){var _0x377afe=[];var _0x1aa2fb={'custom_fields':[]};if(_0x112476[_0xd046('0x24')]>0x0){_['forEach'](_0x112476,function(_0x27c41a){if(_['includes']([_0xd046('0x37'),'picklist'],_0x27c41a[_0xd046('0x38')])&&_0x27c41a[_0xd046('0x39')]&&!_0x27c41a[_0xd046('0x3a')]){_0x1aa2fb[_0x27c41a['nameField'][_0xd046('0x3b')]()]=_0x27c41a['content'][_0xd046('0x32')]();}else if(_['includes']([_0xd046('0x37'),_0xd046('0x3c')],_0x27c41a['type'])&&_0x27c41a[_0xd046('0x3d')]&&_0x27c41a[_0xd046('0x3a')]){_0x1aa2fb[_0xd046('0x3e')]['push']({'id':_0x27c41a[_0xd046('0x3d')],'value':_0x27c41a['content'][_0xd046('0x32')]()});}else if(_0x27c41a[_0xd046('0x38')]==='variable'&&_0x27c41a[_0xd046('0x3f')]&&_0x27c41a['idField']&&_0x27c41a['customField']){_0x41cfba[_0x27c41a[_0xd046('0x3f')]]&&_0x1aa2fb[_0xd046('0x3e')][_0xd046('0x40')]({'id':_0x27c41a['idField'],'value':_0x41cfba[_0x27c41a[_0xd046('0x3f')]]['toString']()});}else if(_0x27c41a['type']===_0xd046('0x41')&&_0x27c41a[_0xd046('0x42')]&&_0x27c41a[_0xd046('0x42')][_0xd046('0x43')]&&_0x27c41a[_0xd046('0x3d')]&&_0x27c41a[_0xd046('0x3a')]){_0x41cfba[_0x27c41a[_0xd046('0x42')][_0xd046('0x43')][_0xd046('0x3b')]()]&&_0x1aa2fb['custom_fields'][_0xd046('0x40')]({'id':_0x27c41a[_0xd046('0x3d')],'value':_0x41cfba[_0x27c41a[_0xd046('0x42')][_0xd046('0x43')][_0xd046('0x3b')]()][_0xd046('0x32')]()});}});}return _0x1aa2fb;}exports[_0xd046('0x44')]=function(_0x1790fb,_0x2f2380,_0x493b04,_0x48c7f9,_0x5d03ed,_0x1e99a5){var _0x243efa,_0x37b957;_0x1e99a5[_0xd046('0x20')]=intUtil['stripTrailingSlash'](_0x1e99a5['remoteUri']);_0x1e99a5['serverUrl']=intUtil['stripTrailingSlash'](_0x1e99a5[_0xd046('0x45')]);if(_0x5d03ed&&_0x5d03ed['monitor_format']){logger[_0xd046('0x15')](_0xd046('0x46'),_0xd046('0x47'));_0x2f2380['recordingURL']=util[_0xd046('0xb')](_0xd046('0x48'),_0x1e99a5['serverUrl'],_0x2f2380[_0xd046('0x49')],md5(_0x2f2380[_0xd046('0x49')]));}else{_0x2f2380[_0xd046('0x4a')]='';}headers[_0xd046('0x4b')]=getAuth(_0x1e99a5);return getUser(_0x1e99a5,_0x48c7f9[_0xd046('0x4c')])[_0xd046('0x14')](function(_0x219148){_0x243efa=_0x219148;logger[_0xd046('0x15')](_0xd046('0x4d'),_0x243efa['id']);return getEndUser(_0x1e99a5,_0x2f2380[_0xd046('0x4e')],_0x2f2380[_0xd046('0x4f')]);})['then'](function(_0x44ea50){_0x37b957=_0x44ea50;logger[_0xd046('0x15')](_0xd046('0x50'),_0x37b957['id']);return getTicket(_0x1e99a5,_0x243efa,_0x37b957,_0x493b04,_0x2f2380);})['then'](function(_0x8b9da6){if(_0x8b9da6){logger[_0xd046('0x15')](_0xd046('0x51'),_0x8b9da6['id']);switch(_0x1e99a5[_0xd046('0x38')]){case'integrationTab':logger['info'](_0xd046('0x46'),_0xd046('0x52'));return request({'uri':util[_0xd046('0xb')](_0xd046('0x53'),_0x1e99a5['remoteUri'],_0x243efa['id'],_0x8b9da6['id']),'method':_0xd046('0xd')});case _0xd046('0x54'):logger[_0xd046('0x15')](_0xd046('0x46'),_0xd046('0x55'));emit(util['format'](_0xd046('0x56'),_0x48c7f9[_0xd046('0x43')]),_0xd046('0x57'),{'uri':util['format']('%s/agent/tickets/%s',_0x1e99a5[_0xd046('0x20')][_0xd046('0x58')]('/api/v2',''),_0x8b9da6['id'])});break;default:logger[_0xd046('0x59')](_0xd046('0x46'),_0xd046('0x5a'));}}})[_0xd046('0x5b')](function(_0x2b0c90){logger['error'](_0xd046('0x5c'),util[_0xd046('0x5d')](_0x2b0c90,{'showHidden':!![],'depth':null}));});};exports['outbound']=function(_0x801229,_0x47891d,_0x5d7b00,_0x37b7c4,_0x2128c8,_0x3ed5f8,_0x5c8752){var _0x242361,_0x100baa;_0x3ed5f8[_0xd046('0x20')]=intUtil[_0xd046('0x5e')](_0x3ed5f8[_0xd046('0x20')]);_0x3ed5f8[_0xd046('0x45')]=intUtil['stripTrailingSlash'](_0x3ed5f8[_0xd046('0x45')]);if(_0x5c8752&&_0x5c8752[_0xd046('0x5f')]&&_0x5c8752[_0xd046('0x5f')]!==_0xd046('0x60')){logger[_0xd046('0x15')](_0xd046('0x61'),_0xd046('0x47'));_0x47891d[_0xd046('0x4a')]=util['format'](_0xd046('0x48'),_0x3ed5f8[_0xd046('0x45')],_0x47891d[_0xd046('0x49')],md5(_0x47891d['uniqueid']));}headers[_0xd046('0x4b')]=getAuth(_0x3ed5f8);return getUser(_0x3ed5f8,_0x37b7c4[_0xd046('0x4c')])[_0xd046('0x14')](function(_0x139897){_0x242361=_0x139897;logger['info'](_0xd046('0x4d'),_0x242361['id']);return getEndUser(_0x3ed5f8,_0x47891d[_0xd046('0x62')],_0x47891d[_0xd046('0x63')]);})[_0xd046('0x14')](function(_0x3b75b6){_0x100baa=_0x3b75b6;logger[_0xd046('0x15')](_0xd046('0x50'),_0x100baa['id']);return getTicket(_0x3ed5f8,_0x242361,_0x100baa,_0x5d7b00,_0x47891d);})['then'](function(_0x49aec7){if(_0x49aec7){logger[_0xd046('0x15')]('The\x20Ticket\x20ID\x20is:',_0x49aec7['id']);switch(_0x3ed5f8[_0xd046('0x38')]){case _0xd046('0x64'):logger['info']('[OUTBOUND]',_0xd046('0x52'));return request({'uri':util[_0xd046('0xb')](_0xd046('0x53'),_0x3ed5f8[_0xd046('0x20')],_0x242361['id'],_0x49aec7['id']),'method':_0xd046('0xd')});case _0xd046('0x54'):logger['info'](_0xd046('0x61'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xd046('0xb')]('user:%s',_0x37b7c4[_0xd046('0x43')]),_0xd046('0x57'),{'uri':util[_0xd046('0xb')](_0xd046('0x65'),_0x3ed5f8[_0xd046('0x20')][_0xd046('0x58')](_0xd046('0x66'),''),_0x49aec7['id'])});break;default:logger[_0xd046('0x59')]('[OUTBOUND]',_0xd046('0x5a'));}}})[_0xd046('0x5b')](function(_0xf3a3dd){logger[_0xd046('0x59')](_0xd046('0x67'),util[_0xd046('0x5d')](_0xf3a3dd,{'showHidden':!![],'depth':null}));});};exports['unmanaged']=function(_0x548907,_0x127256,_0x53c47f,_0x430a71,_0xa4ad32,_0x42cdd4){var _0x34766b,_0x5d7538;_0x42cdd4['remoteUri']=intUtil[_0xd046('0x5e')](_0x42cdd4[_0xd046('0x20')]);_0x42cdd4[_0xd046('0x45')]=intUtil[_0xd046('0x5e')](_0x42cdd4['serverUrl']);if(_0xa4ad32&&_0xa4ad32[_0xd046('0x68')]){logger[_0xd046('0x15')]('['+_0x127256['lastevent'][_0xd046('0x69')]()+']',_0xd046('0x47'));_0x127256[_0xd046('0x4a')]=util['format'](_0xd046('0x48'),_0x42cdd4[_0xd046('0x45')],_0x127256[_0xd046('0x49')],md5(_0x127256[_0xd046('0x49')]));}else{_0x127256[_0xd046('0x4a')]='';}headers[_0xd046('0x4b')]=getAuth(_0x42cdd4);return getUser(_0x42cdd4)[_0xd046('0x14')](function(_0x66f933){_0x34766b=_0x66f933;logger[_0xd046('0x15')]('The\x20User\x20ID\x20is:',_0x34766b['id']);return getEndUser(_0x42cdd4,_0x127256[_0xd046('0x4e')],_0x127256['calleridnum']);})['then'](function(_0x5a6396){_0x5d7538=_0x5a6396;logger[_0xd046('0x15')](_0xd046('0x50'),_0x5d7538['id']);return getTicket(_0x42cdd4,_0x34766b,_0x5d7538,_0x53c47f,_0x127256);})['then'](function(_0x106d01){if(_0x106d01){logger['info'](_0xd046('0x51'),_0x106d01['id']);}})[_0xd046('0x5b')](function(_0x46e63c){logger[_0xd046('0x59')]('['+_0x127256[_0xd046('0x6a')]['toUpperCase']()+']'+_0xd046('0x6b'),util['inspect'](_0x46e63c,{'showHidden':!![],'depth':null}));});};
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