Built motion from commit (unavailable).|2.5.29
[motion2.git] / server / services / ami / trigger / integration / zendesk.js
index 68c207c..bfee5de 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0xd245=['./util','../../../../config/environment','../../../../config/logger','zendesk','redis','localhost','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','remoteUri','POST','merge','Tags','name','getString','Subjects','Descriptions','Fields','Ticket\x20created!','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','then','count','Agent\x20found!','find','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','type:user\x20role:end-user\x20phone:%s','length','filter','end-user','first','Enduser\x20found!','Caller\x20-\x20%s','Enduser\x20created.','authType','password','%s:%s','username','token','%s/token:%s','toString','[HTTP]','stringify','GET','map','forEach','string','nameField','customField','content','type','idField','variable','variableName','custom_fields','push','customVariable','Variable','toLowerCase','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','replace','/api/v2','error','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','recordingFormat','none','[OUTBOUND]','destcalleridname','The\x20Ticket\x20ID\x20is:','%s/channels/voice/agents/%d/tickets/%d/display.json','%s/agent/tickets/%s','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','request-promise','md5','ioredis'];(function(_0x9089a8,_0x104a53){var _0x2d9574=function(_0x4a44c0){while(--_0x4a44c0){_0x9089a8['push'](_0x9089a8['shift']());}};_0x2d9574(++_0x104a53);}(_0xd245,0x14d));var _0x5d24=function(_0x53ad58,_0x3fb489){_0x53ad58=_0x53ad58-0x0;var _0x554b03=_0xd245[_0x53ad58];return _0x554b03;};'use strict';var _=require('lodash');var rp=require(_0x5d24('0x0'));var md5=require(_0x5d24('0x1'));var util=require('util');var Redis=require(_0x5d24('0x2'));var intUtil=require(_0x5d24('0x3'));var config=require(_0x5d24('0x4'));var logger=require(_0x5d24('0x5'))(_0x5d24('0x6'));config[_0x5d24('0x7')]=_['defaults'](config[_0x5d24('0x7')],{'host':_0x5d24('0x8'),'port':0x18eb});var io=require(_0x5d24('0x9'))(new Redis(config[_0x5d24('0x7')]));function emit(_0x184701,_0x22da23,_0x780d55){io['to'](_0x184701)[_0x5d24('0xa')](_0x22da23,_0x780d55);}var headers={'Content-Type':'application/json','Accept':_0x5d24('0xb')};function getTicket(_0x582beb,_0x613959,_0xdf32b7,_0x228bd5,_0x5aaf3f){logger[_0x5d24('0xc')](_0x5d24('0xd'));return request({'uri':util[_0x5d24('0xe')](_0x5d24('0xf'),_0x582beb[_0x5d24('0x10')]),'method':_0x5d24('0x11'),'body':{'ticket':_[_0x5d24('0x12')]({'requester_id':_0xdf32b7['id'],'submitter_id':_0x613959?_0x613959['id']:undefined,'assignee_id':_0x613959?_0x613959['id']:undefined,'tags':getTags(_0x228bd5[_0x5d24('0x13')],_0x5d24('0x14')),'subject':intUtil[_0x5d24('0x15')](_0x228bd5[_0x5d24('0x16')],_0x5aaf3f,'\x20'),'description':intUtil['getString'](_0x228bd5[_0x5d24('0x17')],_0x5aaf3f,'\x0a'),'comment':{'public':![],'body':intUtil[_0x5d24('0x15')](_0x228bd5[_0x5d24('0x17')],_0x5aaf3f,'\x0a')}},getCustomFields(_0x228bd5[_0x5d24('0x18')],_0x5aaf3f))}})['then'](function(_0x32c9d7){logger[_0x5d24('0xc')](_0x5d24('0x19'));return _0x32c9d7['ticket'];});}function getUser(_0x276073,_0x341f2a){if(intUtil[_0x5d24('0x1a')](_0x341f2a)){logger[_0x5d24('0xc')](_0x5d24('0x1b'),_0x341f2a);return request({'uri':util['format'](_0x5d24('0x1c'),_0x276073[_0x5d24('0x10')]),'qs':{'query':util[_0x5d24('0xe')]('type:user\x20role:agent\x20email:%s',_0x341f2a)}})[_0x5d24('0x1d')](function(_0x1f2f2f){if(_0x1f2f2f[_0x5d24('0x1e')]){logger[_0x5d24('0xc')](_0x5d24('0x1f'));return _[_0x5d24('0x20')](_0x1f2f2f[_0x5d24('0x21')],{'email':_0x341f2a,'role':_0x5d24('0x22')});}else{logger[_0x5d24('0xc')](_0x5d24('0x23'));return request({'uri':util[_0x5d24('0xe')](_0x5d24('0x24'),_0x276073[_0x5d24('0x10')])})[_0x5d24('0x1d')](function(_0x19b573){logger['info'](_0x5d24('0x25'));return _0x19b573[_0x5d24('0x26')];});}});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x5d24('0xe')](_0x5d24('0x24'),_0x276073[_0x5d24('0x10')])})['then'](function(_0x54f84b){logger[_0x5d24('0xc')](_0x5d24('0x25'));return _0x54f84b[_0x5d24('0x26')];});}}function getEndUser(_0x26bceb,_0x582b36,_0xe74330){logger[_0x5d24('0xc')]('Searching\x20enduser\x20with\x20phone',_0xe74330);return request({'uri':util['format'](_0x5d24('0x1c'),_0x26bceb[_0x5d24('0x10')]),'qs':{'query':util['format'](_0x5d24('0x27'),_0xe74330)}})[_0x5d24('0x1d')](function(_0x4de65a){var _0x491753;if(_0x4de65a['results'][_0x5d24('0x28')]){_0x4de65a['results']=_[_0x5d24('0x29')](_0x4de65a[_0x5d24('0x21')],{'suspended':![],'role':_0x5d24('0x2a')});if(_0x4de65a[_0x5d24('0x21')][_0x5d24('0x28')]){_0x491753=_[_0x5d24('0x2b')](_0x4de65a[_0x5d24('0x21')]);}}if(_0x491753){logger['info'](_0x5d24('0x2c'));return _0x491753;}else{logger[_0x5d24('0xc')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util['format']('%s/users.json',_0x26bceb[_0x5d24('0x10')]),'method':'POST','body':{'user':{'role':_0x5d24('0x2a'),'name':util[_0x5d24('0xe')](_0x5d24('0x2d'),_0x582b36||_0xe74330),'phone':_0xe74330}}})['then'](function(_0x91e10f){logger['info'](_0x5d24('0x2e'));return _0x91e10f[_0x5d24('0x26')];});}});}function getAuth(_0x400df8){var _0x35a445;if(_0x400df8[_0x5d24('0x2f')]===_0x5d24('0x30')){_0x35a445=util[_0x5d24('0xe')](_0x5d24('0x31'),_0x400df8[_0x5d24('0x32')],_0x400df8[_0x5d24('0x30')]);}else if(_0x400df8[_0x5d24('0x2f')]===_0x5d24('0x33')){_0x35a445=util[_0x5d24('0xe')](_0x5d24('0x34'),_0x400df8[_0x5d24('0x32')],_0x400df8[_0x5d24('0x33')]);}return util[_0x5d24('0xe')]('Basic\x20%s',new Buffer(_0x35a445)[_0x5d24('0x35')]('base64'));}function request(_0x358345){logger['debug'](_0x5d24('0x36'),JSON[_0x5d24('0x37')](_0x358345));return rp(_['defaults'](_0x358345,{'method':_0x5d24('0x38'),'headers':headers,'json':!![]}));}function getTags(_0x39a996,_0x10f4a0){var _0x176cbb=[];if(_0x39a996&&_0x39a996['length']>0x0){_0x176cbb=_[_0x5d24('0x39')](_0x39a996,_0x10f4a0);}return _0x176cbb;}function getCustomFields(_0x4dfb8e,_0x1a5864){var _0x566132=[];var _0x2915cf={'custom_fields':[]};if(_0x4dfb8e[_0x5d24('0x28')]>0x0){_[_0x5d24('0x3a')](_0x4dfb8e,function(_0x3693f1){if(_0x3693f1['type']===_0x5d24('0x3b')&&_0x3693f1[_0x5d24('0x3c')]&&!_0x3693f1[_0x5d24('0x3d')]){_0x2915cf[_0x3693f1[_0x5d24('0x3c')]['toLowerCase']()]=_0x3693f1[_0x5d24('0x3e')][_0x5d24('0x35')]();}else if(_0x3693f1[_0x5d24('0x3f')]===_0x5d24('0x3b')&&_0x3693f1[_0x5d24('0x40')]&&_0x3693f1[_0x5d24('0x3d')]){_0x2915cf['custom_fields']['push']({'id':_0x3693f1[_0x5d24('0x40')],'value':_0x3693f1[_0x5d24('0x3e')][_0x5d24('0x35')]()});}else if(_0x3693f1[_0x5d24('0x3f')]===_0x5d24('0x41')&&_0x3693f1[_0x5d24('0x42')]&&_0x3693f1[_0x5d24('0x40')]&&_0x3693f1['customField']){_0x1a5864[_0x3693f1[_0x5d24('0x42')]]&&_0x2915cf[_0x5d24('0x43')][_0x5d24('0x44')]({'id':_0x3693f1[_0x5d24('0x40')],'value':_0x1a5864[_0x3693f1[_0x5d24('0x42')]][_0x5d24('0x35')]()});}else if(_0x3693f1['type']===_0x5d24('0x45')&&_0x3693f1[_0x5d24('0x46')]&&_0x3693f1[_0x5d24('0x46')][_0x5d24('0x14')]&&_0x3693f1['idField']&&_0x3693f1[_0x5d24('0x3d')]){_0x1a5864[_0x3693f1['Variable']['name'][_0x5d24('0x47')]()]&&_0x2915cf[_0x5d24('0x43')][_0x5d24('0x44')]({'id':_0x3693f1['idField'],'value':_0x1a5864[_0x3693f1[_0x5d24('0x46')]['name'][_0x5d24('0x47')]()][_0x5d24('0x35')]()});}});}return _0x2915cf;}exports[_0x5d24('0x48')]=function(_0x4fd259,_0xd683fd,_0xc38a6e,_0x3be121,_0xbe9563,_0x34522f){var _0x407a69,_0x27def5;_0x34522f['remoteUri']=intUtil[_0x5d24('0x49')](_0x34522f['remoteUri']);_0x34522f[_0x5d24('0x4a')]=intUtil['stripTrailingSlash'](_0x34522f[_0x5d24('0x4a')]);if(_0xbe9563&&_0xbe9563[_0x5d24('0x4b')]){logger[_0x5d24('0xc')](_0x5d24('0x4c'),_0x5d24('0x4d'));_0xd683fd[_0x5d24('0x4e')]=util[_0x5d24('0xe')](_0x5d24('0x4f'),_0x34522f[_0x5d24('0x4a')],_0xd683fd[_0x5d24('0x50')],md5(_0xd683fd[_0x5d24('0x50')]));}else{_0xd683fd[_0x5d24('0x4e')]='';}headers[_0x5d24('0x51')]=getAuth(_0x34522f);return getUser(_0x34522f,_0x3be121[_0x5d24('0x52')])[_0x5d24('0x1d')](function(_0x2a6ecc){_0x407a69=_0x2a6ecc;logger[_0x5d24('0xc')](_0x5d24('0x53'),_0x407a69['id']);return getEndUser(_0x34522f,_0xd683fd[_0x5d24('0x54')],_0xd683fd[_0x5d24('0x55')]);})[_0x5d24('0x1d')](function(_0x2d5893){_0x27def5=_0x2d5893;logger['info'](_0x5d24('0x56'),_0x27def5['id']);return getTicket(_0x34522f,_0x407a69,_0x27def5,_0xc38a6e,_0xd683fd);})[_0x5d24('0x1d')](function(_0x416f4d){if(_0x416f4d){logger[_0x5d24('0xc')]('The\x20Ticket\x20ID\x20is:',_0x416f4d['id']);switch(_0x34522f[_0x5d24('0x3f')]){case _0x5d24('0x57'):logger[_0x5d24('0xc')](_0x5d24('0x4c'),_0x5d24('0x58'));return request({'uri':util[_0x5d24('0xe')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x34522f[_0x5d24('0x10')],_0x407a69['id'],_0x416f4d['id']),'method':'POST'});case _0x5d24('0x59'):logger['info']('[QUEUE]',_0x5d24('0x5a'));emit(util[_0x5d24('0xe')](_0x5d24('0x5b'),_0x3be121[_0x5d24('0x14')]),_0x5d24('0x5c'),{'uri':util[_0x5d24('0xe')]('%s/agent/tickets/%s',_0x34522f[_0x5d24('0x10')][_0x5d24('0x5d')](_0x5d24('0x5e'),''),_0x416f4d['id'])});break;default:logger[_0x5d24('0x5f')](_0x5d24('0x4c'),'Zendesk\x20account\x20type\x20not\x20recognized');}}})[_0x5d24('0x60')](function(_0x291ca5){logger['error'](_0x5d24('0x61'),util[_0x5d24('0x62')](_0x291ca5,{'showHidden':!![],'depth':null}));});};exports[_0x5d24('0x63')]=function(_0x51e317,_0x2ffa00,_0x85341d,_0x2960c2,_0x3b8ab4,_0x55e393,_0x52b13e){var _0xed52c5,_0xeeecf4;_0x55e393[_0x5d24('0x10')]=intUtil[_0x5d24('0x49')](_0x55e393[_0x5d24('0x10')]);_0x55e393[_0x5d24('0x4a')]=intUtil[_0x5d24('0x49')](_0x55e393['serverUrl']);if(_0x52b13e&&_0x52b13e[_0x5d24('0x64')]&&_0x52b13e[_0x5d24('0x64')]!==_0x5d24('0x65')){logger['info'](_0x5d24('0x66'),_0x5d24('0x4d'));_0x2ffa00[_0x5d24('0x4e')]=util[_0x5d24('0xe')](_0x5d24('0x4f'),_0x55e393[_0x5d24('0x4a')],_0x2ffa00[_0x5d24('0x50')],md5(_0x2ffa00[_0x5d24('0x50')]));}headers[_0x5d24('0x51')]=getAuth(_0x55e393);return getUser(_0x55e393,_0x2960c2[_0x5d24('0x52')])[_0x5d24('0x1d')](function(_0x2e529b){_0xed52c5=_0x2e529b;logger[_0x5d24('0xc')](_0x5d24('0x53'),_0xed52c5['id']);return getEndUser(_0x55e393,_0x2ffa00[_0x5d24('0x67')],_0x2ffa00['destcalleridnum']);})[_0x5d24('0x1d')](function(_0x3ce2b7){_0xeeecf4=_0x3ce2b7;logger[_0x5d24('0xc')](_0x5d24('0x56'),_0xeeecf4['id']);return getTicket(_0x55e393,_0xed52c5,_0xeeecf4,_0x85341d,_0x2ffa00);})[_0x5d24('0x1d')](function(_0xb0f9c6){if(_0xb0f9c6){logger['info'](_0x5d24('0x68'),_0xb0f9c6['id']);switch(_0x55e393[_0x5d24('0x3f')]){case _0x5d24('0x57'):logger[_0x5d24('0xc')](_0x5d24('0x66'),_0x5d24('0x58'));return request({'uri':util[_0x5d24('0xe')](_0x5d24('0x69'),_0x55e393[_0x5d24('0x10')],_0xed52c5['id'],_0xb0f9c6['id']),'method':_0x5d24('0x11')});case _0x5d24('0x59'):logger[_0x5d24('0xc')](_0x5d24('0x66'),_0x5d24('0x5a'));emit(util[_0x5d24('0xe')](_0x5d24('0x5b'),_0x2960c2[_0x5d24('0x14')]),_0x5d24('0x5c'),{'uri':util[_0x5d24('0xe')](_0x5d24('0x6a'),_0x55e393['remoteUri']['replace']('/api/v2',''),_0xb0f9c6['id'])});break;default:logger['error'](_0x5d24('0x66'),'Zendesk\x20account\x20type\x20not\x20recognized');}}})['catch'](function(_0x40f306){logger[_0x5d24('0x5f')](_0x5d24('0x6b'),util['inspect'](_0x40f306,{'showHidden':!![],'depth':null}));});};exports[_0x5d24('0x6c')]=function(_0x5747b3,_0x7de1dc,_0xb96531,_0x37b028,_0x121a49,_0x351810){var _0x37b0da,_0x4a861f;_0x351810[_0x5d24('0x10')]=intUtil[_0x5d24('0x49')](_0x351810[_0x5d24('0x10')]);_0x351810[_0x5d24('0x4a')]=intUtil['stripTrailingSlash'](_0x351810[_0x5d24('0x4a')]);if(_0x121a49&&_0x121a49[_0x5d24('0x4b')]){logger[_0x5d24('0xc')]('['+_0x7de1dc[_0x5d24('0x6d')][_0x5d24('0x6e')]()+']','Recording\x20is\x20enabled!');_0x7de1dc[_0x5d24('0x4e')]=util[_0x5d24('0xe')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x351810[_0x5d24('0x4a')],_0x7de1dc[_0x5d24('0x50')],md5(_0x7de1dc[_0x5d24('0x50')]));}else{_0x7de1dc[_0x5d24('0x4e')]='';}headers[_0x5d24('0x51')]=getAuth(_0x351810);return getUser(_0x351810)['then'](function(_0x34b2b8){_0x37b0da=_0x34b2b8;logger[_0x5d24('0xc')](_0x5d24('0x53'),_0x37b0da['id']);return getEndUser(_0x351810,_0x7de1dc['calleridname'],_0x7de1dc[_0x5d24('0x55')]);})[_0x5d24('0x1d')](function(_0x1ab047){_0x4a861f=_0x1ab047;logger['info']('The\x20Enduser\x20ID\x20is:',_0x4a861f['id']);return getTicket(_0x351810,_0x37b0da,_0x4a861f,_0xb96531,_0x7de1dc);})[_0x5d24('0x1d')](function(_0x59771e){if(_0x59771e){logger[_0x5d24('0xc')](_0x5d24('0x68'),_0x59771e['id']);}})[_0x5d24('0x60')](function(_0x27e391){logger['error']('['+_0x7de1dc['lastevent'][_0x5d24('0x6e')]()+']'+_0x5d24('0x6f'),util[_0x5d24('0x62')](_0x27e391,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x046d=['%s/token:%s','Basic\x20%s','toString','debug','stringify','GET','map','string','type','nameField','customField','toLowerCase','picklist','idField','custom_fields','variableName','push','customVariable','Variable','name','queue','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','recordingURL','Authorization','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','replace','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','stripTrailingSlash','recordingFormat','none','[OUTBOUND]','destcalleridname','destcalleridnum','integrationTab','%s/agent/tickets/%s','/api/v2','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','monitor_format','toUpperCase','lastevent','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','./util','zendesk','defaults','redis','localhost','socket.io-emitter','application/json','Creating\x20new\x20ticket...','format','%s/tickets.json','POST','merge','Tags','getString','Subjects','Descriptions','Fields','then','info','Ticket\x20created!','ticket','validateEmail','type:user\x20role:agent\x20email:%s','Agent\x20found!','find','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','remoteUri','Admin\x20account\x20selected.','user','type:user\x20role:end-user\x20phone:%s','length','filter','end-user','first','%s/users.json','Caller\x20-\x20%s','Enduser\x20created.','authType','password','%s:%s','username','token'];(function(_0x4d48f4,_0x24eb38){var _0x3f2f2c=function(_0x18a15c){while(--_0x18a15c){_0x4d48f4['push'](_0x4d48f4['shift']());}};_0x3f2f2c(++_0x24eb38);}(_0x046d,0x180));var _0xd046=function(_0x88a170,_0x570911){_0x88a170=_0x88a170-0x0;var _0x171401=_0x046d[_0x88a170];return _0x171401;};'use strict';var _=require(_0xd046('0x0'));var rp=require(_0xd046('0x1'));var md5=require(_0xd046('0x2'));var util=require('util');var Redis=require('ioredis');var intUtil=require(_0xd046('0x3'));var config=require('../../../../config/environment');var logger=require('../../../../config/logger')(_0xd046('0x4'));config['redis']=_[_0xd046('0x5')](config[_0xd046('0x6')],{'host':_0xd046('0x7'),'port':0x18eb});var io=require(_0xd046('0x8'))(new Redis(config[_0xd046('0x6')]));function emit(_0x421e30,_0x2c3cc6,_0x216bb5){io['to'](_0x421e30)['emit'](_0x2c3cc6,_0x216bb5);}var headers={'Content-Type':'application/json','Accept':_0xd046('0x9')};function getTicket(_0x317385,_0x20eebf,_0x4ee9e2,_0x9fd6eb,_0x243441){logger['info'](_0xd046('0xa'));return request({'uri':util[_0xd046('0xb')](_0xd046('0xc'),_0x317385['remoteUri']),'method':_0xd046('0xd'),'body':{'ticket':_[_0xd046('0xe')]({'requester_id':_0x4ee9e2['id'],'submitter_id':_0x20eebf?_0x20eebf['id']:undefined,'assignee_id':_0x20eebf?_0x20eebf['id']:undefined,'tags':getTags(_0x9fd6eb[_0xd046('0xf')],'name'),'subject':intUtil[_0xd046('0x10')](_0x9fd6eb[_0xd046('0x11')],_0x243441,'\x20'),'description':intUtil['getString'](_0x9fd6eb[_0xd046('0x12')],_0x243441,'\x0a'),'comment':{'public':![],'body':intUtil[_0xd046('0x10')](_0x9fd6eb[_0xd046('0x12')],_0x243441,'\x0a')}},getCustomFields(_0x9fd6eb[_0xd046('0x13')],_0x243441))}})[_0xd046('0x14')](function(_0x3cf9ac){logger[_0xd046('0x15')](_0xd046('0x16'));return _0x3cf9ac[_0xd046('0x17')];});}function getUser(_0x5b5250,_0x56ebe8){if(intUtil[_0xd046('0x18')](_0x56ebe8)){logger[_0xd046('0x15')]('Getting\x20agent\x20with\x20email',_0x56ebe8);return request({'uri':util['format']('%s/search.json',_0x5b5250['remoteUri']),'qs':{'query':util[_0xd046('0xb')](_0xd046('0x19'),_0x56ebe8)}})[_0xd046('0x14')](function(_0x29509e){if(_0x29509e['count']){logger[_0xd046('0x15')](_0xd046('0x1a'));return _[_0xd046('0x1b')](_0x29509e[_0xd046('0x1c')],{'email':_0x56ebe8,'role':_0xd046('0x1d')});}else{logger['info'](_0xd046('0x1e'));return request({'uri':util['format'](_0xd046('0x1f'),_0x5b5250[_0xd046('0x20')])})[_0xd046('0x14')](function(_0x5afddd){logger['info'](_0xd046('0x21'));return _0x5afddd[_0xd046('0x22')];});}});}else{logger[_0xd046('0x15')](_0xd046('0x1e'));return request({'uri':util[_0xd046('0xb')]('%s/users/me.json',_0x5b5250['remoteUri'])})[_0xd046('0x14')](function(_0x5d0172){logger[_0xd046('0x15')]('Admin\x20account\x20selected.');return _0x5d0172['user'];});}}function getEndUser(_0x1f742b,_0x49add4,_0x2229bd){logger[_0xd046('0x15')]('Searching\x20enduser\x20with\x20phone',_0x2229bd);return request({'uri':util['format']('%s/search.json',_0x1f742b['remoteUri']),'qs':{'query':util[_0xd046('0xb')](_0xd046('0x23'),_0x2229bd)}})['then'](function(_0x7c84bc){var _0x5b30c6;if(_0x7c84bc[_0xd046('0x1c')][_0xd046('0x24')]){_0x7c84bc[_0xd046('0x1c')]=_[_0xd046('0x25')](_0x7c84bc[_0xd046('0x1c')],{'suspended':![],'role':_0xd046('0x26')});if(_0x7c84bc['results']['length']){_0x5b30c6=_[_0xd046('0x27')](_0x7c84bc[_0xd046('0x1c')]);}}if(_0x5b30c6){logger['info']('Enduser\x20found!');return _0x5b30c6;}else{logger[_0xd046('0x15')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0xd046('0xb')](_0xd046('0x28'),_0x1f742b['remoteUri']),'method':_0xd046('0xd'),'body':{'user':{'role':'end-user','name':util['format'](_0xd046('0x29'),_0x49add4||_0x2229bd),'phone':_0x2229bd}}})['then'](function(_0x367cb7){logger[_0xd046('0x15')](_0xd046('0x2a'));return _0x367cb7[_0xd046('0x22')];});}});}function getAuth(_0x1f1770){var _0x58377a;if(_0x1f1770[_0xd046('0x2b')]===_0xd046('0x2c')){_0x58377a=util[_0xd046('0xb')](_0xd046('0x2d'),_0x1f1770[_0xd046('0x2e')],_0x1f1770['password']);}else if(_0x1f1770[_0xd046('0x2b')]===_0xd046('0x2f')){_0x58377a=util['format'](_0xd046('0x30'),_0x1f1770[_0xd046('0x2e')],_0x1f1770[_0xd046('0x2f')]);}return util['format'](_0xd046('0x31'),new Buffer(_0x58377a)[_0xd046('0x32')]('base64'));}function request(_0x24ce8f){logger[_0xd046('0x33')]('[HTTP]',JSON[_0xd046('0x34')](_0x24ce8f));return rp(_['defaults'](_0x24ce8f,{'method':_0xd046('0x35'),'headers':headers,'json':!![]}));}function getTags(_0x49ff6c,_0x4e95d9){var _0x253246=[];if(_0x49ff6c&&_0x49ff6c['length']>0x0){_0x253246=_[_0xd046('0x36')](_0x49ff6c,_0x4e95d9);}return _0x253246;}function getCustomFields(_0x112476,_0x41cfba){var _0x377afe=[];var _0x1aa2fb={'custom_fields':[]};if(_0x112476[_0xd046('0x24')]>0x0){_['forEach'](_0x112476,function(_0x27c41a){if(_['includes']([_0xd046('0x37'),'picklist'],_0x27c41a[_0xd046('0x38')])&&_0x27c41a[_0xd046('0x39')]&&!_0x27c41a[_0xd046('0x3a')]){_0x1aa2fb[_0x27c41a['nameField'][_0xd046('0x3b')]()]=_0x27c41a['content'][_0xd046('0x32')]();}else if(_['includes']([_0xd046('0x37'),_0xd046('0x3c')],_0x27c41a['type'])&&_0x27c41a[_0xd046('0x3d')]&&_0x27c41a[_0xd046('0x3a')]){_0x1aa2fb[_0xd046('0x3e')]['push']({'id':_0x27c41a[_0xd046('0x3d')],'value':_0x27c41a['content'][_0xd046('0x32')]()});}else if(_0x27c41a[_0xd046('0x38')]==='variable'&&_0x27c41a[_0xd046('0x3f')]&&_0x27c41a['idField']&&_0x27c41a['customField']){_0x41cfba[_0x27c41a[_0xd046('0x3f')]]&&_0x1aa2fb[_0xd046('0x3e')][_0xd046('0x40')]({'id':_0x27c41a['idField'],'value':_0x41cfba[_0x27c41a[_0xd046('0x3f')]]['toString']()});}else if(_0x27c41a['type']===_0xd046('0x41')&&_0x27c41a[_0xd046('0x42')]&&_0x27c41a[_0xd046('0x42')][_0xd046('0x43')]&&_0x27c41a[_0xd046('0x3d')]&&_0x27c41a[_0xd046('0x3a')]){_0x41cfba[_0x27c41a[_0xd046('0x42')][_0xd046('0x43')][_0xd046('0x3b')]()]&&_0x1aa2fb['custom_fields'][_0xd046('0x40')]({'id':_0x27c41a[_0xd046('0x3d')],'value':_0x41cfba[_0x27c41a[_0xd046('0x42')][_0xd046('0x43')][_0xd046('0x3b')]()][_0xd046('0x32')]()});}});}return _0x1aa2fb;}exports[_0xd046('0x44')]=function(_0x1790fb,_0x2f2380,_0x493b04,_0x48c7f9,_0x5d03ed,_0x1e99a5){var _0x243efa,_0x37b957;_0x1e99a5[_0xd046('0x20')]=intUtil['stripTrailingSlash'](_0x1e99a5['remoteUri']);_0x1e99a5['serverUrl']=intUtil['stripTrailingSlash'](_0x1e99a5[_0xd046('0x45')]);if(_0x5d03ed&&_0x5d03ed['monitor_format']){logger[_0xd046('0x15')](_0xd046('0x46'),_0xd046('0x47'));_0x2f2380['recordingURL']=util[_0xd046('0xb')](_0xd046('0x48'),_0x1e99a5['serverUrl'],_0x2f2380[_0xd046('0x49')],md5(_0x2f2380[_0xd046('0x49')]));}else{_0x2f2380[_0xd046('0x4a')]='';}headers[_0xd046('0x4b')]=getAuth(_0x1e99a5);return getUser(_0x1e99a5,_0x48c7f9[_0xd046('0x4c')])[_0xd046('0x14')](function(_0x219148){_0x243efa=_0x219148;logger[_0xd046('0x15')](_0xd046('0x4d'),_0x243efa['id']);return getEndUser(_0x1e99a5,_0x2f2380[_0xd046('0x4e')],_0x2f2380[_0xd046('0x4f')]);})['then'](function(_0x44ea50){_0x37b957=_0x44ea50;logger[_0xd046('0x15')](_0xd046('0x50'),_0x37b957['id']);return getTicket(_0x1e99a5,_0x243efa,_0x37b957,_0x493b04,_0x2f2380);})['then'](function(_0x8b9da6){if(_0x8b9da6){logger[_0xd046('0x15')](_0xd046('0x51'),_0x8b9da6['id']);switch(_0x1e99a5[_0xd046('0x38')]){case'integrationTab':logger['info'](_0xd046('0x46'),_0xd046('0x52'));return request({'uri':util[_0xd046('0xb')](_0xd046('0x53'),_0x1e99a5['remoteUri'],_0x243efa['id'],_0x8b9da6['id']),'method':_0xd046('0xd')});case _0xd046('0x54'):logger[_0xd046('0x15')](_0xd046('0x46'),_0xd046('0x55'));emit(util['format'](_0xd046('0x56'),_0x48c7f9[_0xd046('0x43')]),_0xd046('0x57'),{'uri':util['format']('%s/agent/tickets/%s',_0x1e99a5[_0xd046('0x20')][_0xd046('0x58')]('/api/v2',''),_0x8b9da6['id'])});break;default:logger[_0xd046('0x59')](_0xd046('0x46'),_0xd046('0x5a'));}}})[_0xd046('0x5b')](function(_0x2b0c90){logger['error'](_0xd046('0x5c'),util[_0xd046('0x5d')](_0x2b0c90,{'showHidden':!![],'depth':null}));});};exports['outbound']=function(_0x801229,_0x47891d,_0x5d7b00,_0x37b7c4,_0x2128c8,_0x3ed5f8,_0x5c8752){var _0x242361,_0x100baa;_0x3ed5f8[_0xd046('0x20')]=intUtil[_0xd046('0x5e')](_0x3ed5f8[_0xd046('0x20')]);_0x3ed5f8[_0xd046('0x45')]=intUtil['stripTrailingSlash'](_0x3ed5f8[_0xd046('0x45')]);if(_0x5c8752&&_0x5c8752[_0xd046('0x5f')]&&_0x5c8752[_0xd046('0x5f')]!==_0xd046('0x60')){logger[_0xd046('0x15')](_0xd046('0x61'),_0xd046('0x47'));_0x47891d[_0xd046('0x4a')]=util['format'](_0xd046('0x48'),_0x3ed5f8[_0xd046('0x45')],_0x47891d[_0xd046('0x49')],md5(_0x47891d['uniqueid']));}headers[_0xd046('0x4b')]=getAuth(_0x3ed5f8);return getUser(_0x3ed5f8,_0x37b7c4[_0xd046('0x4c')])[_0xd046('0x14')](function(_0x139897){_0x242361=_0x139897;logger['info'](_0xd046('0x4d'),_0x242361['id']);return getEndUser(_0x3ed5f8,_0x47891d[_0xd046('0x62')],_0x47891d[_0xd046('0x63')]);})[_0xd046('0x14')](function(_0x3b75b6){_0x100baa=_0x3b75b6;logger[_0xd046('0x15')](_0xd046('0x50'),_0x100baa['id']);return getTicket(_0x3ed5f8,_0x242361,_0x100baa,_0x5d7b00,_0x47891d);})['then'](function(_0x49aec7){if(_0x49aec7){logger[_0xd046('0x15')]('The\x20Ticket\x20ID\x20is:',_0x49aec7['id']);switch(_0x3ed5f8[_0xd046('0x38')]){case _0xd046('0x64'):logger['info']('[OUTBOUND]',_0xd046('0x52'));return request({'uri':util[_0xd046('0xb')](_0xd046('0x53'),_0x3ed5f8[_0xd046('0x20')],_0x242361['id'],_0x49aec7['id']),'method':_0xd046('0xd')});case _0xd046('0x54'):logger['info'](_0xd046('0x61'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xd046('0xb')]('user:%s',_0x37b7c4[_0xd046('0x43')]),_0xd046('0x57'),{'uri':util[_0xd046('0xb')](_0xd046('0x65'),_0x3ed5f8[_0xd046('0x20')][_0xd046('0x58')](_0xd046('0x66'),''),_0x49aec7['id'])});break;default:logger[_0xd046('0x59')]('[OUTBOUND]',_0xd046('0x5a'));}}})[_0xd046('0x5b')](function(_0xf3a3dd){logger[_0xd046('0x59')](_0xd046('0x67'),util[_0xd046('0x5d')](_0xf3a3dd,{'showHidden':!![],'depth':null}));});};exports['unmanaged']=function(_0x548907,_0x127256,_0x53c47f,_0x430a71,_0xa4ad32,_0x42cdd4){var _0x34766b,_0x5d7538;_0x42cdd4['remoteUri']=intUtil[_0xd046('0x5e')](_0x42cdd4[_0xd046('0x20')]);_0x42cdd4[_0xd046('0x45')]=intUtil[_0xd046('0x5e')](_0x42cdd4['serverUrl']);if(_0xa4ad32&&_0xa4ad32[_0xd046('0x68')]){logger[_0xd046('0x15')]('['+_0x127256['lastevent'][_0xd046('0x69')]()+']',_0xd046('0x47'));_0x127256[_0xd046('0x4a')]=util['format'](_0xd046('0x48'),_0x42cdd4[_0xd046('0x45')],_0x127256[_0xd046('0x49')],md5(_0x127256[_0xd046('0x49')]));}else{_0x127256[_0xd046('0x4a')]='';}headers[_0xd046('0x4b')]=getAuth(_0x42cdd4);return getUser(_0x42cdd4)[_0xd046('0x14')](function(_0x66f933){_0x34766b=_0x66f933;logger[_0xd046('0x15')]('The\x20User\x20ID\x20is:',_0x34766b['id']);return getEndUser(_0x42cdd4,_0x127256[_0xd046('0x4e')],_0x127256['calleridnum']);})['then'](function(_0x5a6396){_0x5d7538=_0x5a6396;logger[_0xd046('0x15')](_0xd046('0x50'),_0x5d7538['id']);return getTicket(_0x42cdd4,_0x34766b,_0x5d7538,_0x53c47f,_0x127256);})['then'](function(_0x106d01){if(_0x106d01){logger['info'](_0xd046('0x51'),_0x106d01['id']);}})[_0xd046('0x5b')](function(_0x46e63c){logger[_0xd046('0x59')]('['+_0x127256[_0xd046('0x6a')]['toUpperCase']()+']'+_0xd046('0x6b'),util['inspect'](_0x46e63c,{'showHidden':!![],'depth':null}));});};
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