// * treaties. The SOFTWARE PRODUCT is licensed, not sold. *
// * *
// *************************************************************************
-var _0xbbc5=['Enduser\x20created.','authType','password','%s:%s','username','%s/token:%s','token','Basic\x20%s','toString','base64','debug','GET','map','forEach','includes','picklist','type','nameField','customField','toLowerCase','content','string','idField','custom_fields','push','variableName','customVariable','Variable','queue','serverUrl','stripTrailingSlash','monitor_format','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','recordingURL','Authorization','email','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','integrationTab','[QUEUE]','Displaying\x20ticket\x20to\x20agent...','newTab','user:%s','trigger:browser:url','%s/agent/tickets/%s','replace','/api/v2','error','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','recordingFormat','none','destcalleridnum','[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','Zendesk\x20account\x20type\x20not\x20recognized','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','toUpperCase','calleridname','\x20Error\x20running\x20Zendesk\x20integration','lodash','ioredis','./util','../../../../config/environment','zendesk','redis','defaults','socket.io-emitter','emit','application/json','info','POST','merge','Tags','name','getString','Subjects','Descriptions','Fields','Ticket\x20created!','ticket','validateEmail','Getting\x20agent\x20with\x20email','format','remoteUri','type:user\x20role:agent\x20email:%s','count','find','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','then','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','length','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','end-user','Caller\x20-\x20%s'];(function(_0x2a453b,_0x479c50){var _0x132f79=function(_0x5e3d83){while(--_0x5e3d83){_0x2a453b['push'](_0x2a453b['shift']());}};_0x132f79(++_0x479c50);}(_0xbbc5,0x11a));var _0x5bbc=function(_0x321bb2,_0x202794){_0x321bb2=_0x321bb2-0x0;var _0x9c12ed=_0xbbc5[_0x321bb2];return _0x9c12ed;};'use strict';var _=require(_0x5bbc('0x0'));var rp=require('request-promise');var md5=require('md5');var util=require('util');var Redis=require(_0x5bbc('0x1'));var intUtil=require(_0x5bbc('0x2'));var config=require(_0x5bbc('0x3'));var logger=require('../../../../config/logger')(_0x5bbc('0x4'));config[_0x5bbc('0x5')]=_[_0x5bbc('0x6')](config[_0x5bbc('0x5')],{'host':'localhost','port':0x18eb});var io=require(_0x5bbc('0x7'))(new Redis(config[_0x5bbc('0x5')]));function emit(_0x1298d4,_0x49f786,_0x4deea){io['to'](_0x1298d4)[_0x5bbc('0x8')](_0x49f786,_0x4deea);}var headers={'Content-Type':_0x5bbc('0x9'),'Accept':'application/json'};function getTicket(_0x43809e,_0x13b300,_0x512a42,_0xd9198d,_0x50fee3){logger[_0x5bbc('0xa')]('Creating\x20new\x20ticket...');return request({'uri':util['format']('%s/tickets.json',_0x43809e['remoteUri']),'method':_0x5bbc('0xb'),'body':{'ticket':_[_0x5bbc('0xc')]({'requester_id':_0x512a42['id'],'submitter_id':_0x13b300?_0x13b300['id']:undefined,'assignee_id':_0x13b300?_0x13b300['id']:undefined,'tags':getTags(_0xd9198d[_0x5bbc('0xd')],_0x5bbc('0xe')),'subject':intUtil[_0x5bbc('0xf')](_0xd9198d[_0x5bbc('0x10')],_0x50fee3,'\x20'),'description':intUtil[_0x5bbc('0xf')](_0xd9198d[_0x5bbc('0x11')],_0x50fee3,'\x0a'),'comment':{'public':![],'body':intUtil[_0x5bbc('0xf')](_0xd9198d[_0x5bbc('0x11')],_0x50fee3,'\x0a')}},getCustomFields(_0xd9198d[_0x5bbc('0x12')],_0x50fee3))}})['then'](function(_0xc39e6c){logger[_0x5bbc('0xa')](_0x5bbc('0x13'));return _0xc39e6c[_0x5bbc('0x14')];});}function getUser(_0x4af6a6,_0x2c253e){if(intUtil[_0x5bbc('0x15')](_0x2c253e)){logger['info'](_0x5bbc('0x16'),_0x2c253e);return request({'uri':util[_0x5bbc('0x17')]('%s/search.json',_0x4af6a6[_0x5bbc('0x18')]),'qs':{'query':util[_0x5bbc('0x17')](_0x5bbc('0x19'),_0x2c253e)}})['then'](function(_0x44bb1f){if(_0x44bb1f[_0x5bbc('0x1a')]){logger['info']('Agent\x20found!');return _[_0x5bbc('0x1b')](_0x44bb1f[_0x5bbc('0x1c')],{'email':_0x2c253e,'role':_0x5bbc('0x1d')});}else{logger[_0x5bbc('0xa')](_0x5bbc('0x1e'));return request({'uri':util['format'](_0x5bbc('0x1f'),_0x4af6a6[_0x5bbc('0x18')])})[_0x5bbc('0x20')](function(_0x70b3eb){logger[_0x5bbc('0xa')](_0x5bbc('0x21'));return _0x70b3eb['user'];});}});}else{logger[_0x5bbc('0xa')](_0x5bbc('0x1e'));return request({'uri':util['format']('%s/users/me.json',_0x4af6a6[_0x5bbc('0x18')])})[_0x5bbc('0x20')](function(_0x6abff6){logger[_0x5bbc('0xa')]('Admin\x20account\x20selected.');return _0x6abff6[_0x5bbc('0x22')];});}}function getEndUser(_0xebe8be,_0x3d9e0b,_0x1e3ba1){logger[_0x5bbc('0xa')](_0x5bbc('0x23'),_0x1e3ba1);return request({'uri':util[_0x5bbc('0x17')]('%s/search.json',_0xebe8be[_0x5bbc('0x18')]),'qs':{'query':util[_0x5bbc('0x17')](_0x5bbc('0x24'),_0x1e3ba1)}})[_0x5bbc('0x20')](function(_0x3ad8e2){var _0x3f0c84;if(_0x3ad8e2[_0x5bbc('0x1c')]['length']){_0x3ad8e2[_0x5bbc('0x1c')]=_['filter'](_0x3ad8e2[_0x5bbc('0x1c')],{'suspended':![],'role':'end-user'});if(_0x3ad8e2[_0x5bbc('0x1c')][_0x5bbc('0x25')]){_0x3f0c84=_['first'](_0x3ad8e2['results']);}}if(_0x3f0c84){logger['info'](_0x5bbc('0x26'));return _0x3f0c84;}else{logger[_0x5bbc('0xa')](_0x5bbc('0x27'));return request({'uri':util['format']('%s/users.json',_0xebe8be['remoteUri']),'method':'POST','body':{'user':{'role':_0x5bbc('0x28'),'name':util[_0x5bbc('0x17')](_0x5bbc('0x29'),_0x3d9e0b||_0x1e3ba1),'phone':_0x1e3ba1}}})['then'](function(_0x573fcf){logger[_0x5bbc('0xa')](_0x5bbc('0x2a'));return _0x573fcf['user'];});}});}function getAuth(_0x3fbc83){var _0x484b1d;if(_0x3fbc83[_0x5bbc('0x2b')]===_0x5bbc('0x2c')){_0x484b1d=util[_0x5bbc('0x17')](_0x5bbc('0x2d'),_0x3fbc83[_0x5bbc('0x2e')],_0x3fbc83['password']);}else if(_0x3fbc83[_0x5bbc('0x2b')]==='token'){_0x484b1d=util['format'](_0x5bbc('0x2f'),_0x3fbc83[_0x5bbc('0x2e')],_0x3fbc83[_0x5bbc('0x30')]);}return util['format'](_0x5bbc('0x31'),new Buffer(_0x484b1d)[_0x5bbc('0x32')](_0x5bbc('0x33')));}function request(_0x25f22b){logger[_0x5bbc('0x34')]('[HTTP]',JSON['stringify'](_0x25f22b));return rp(_[_0x5bbc('0x6')](_0x25f22b,{'method':_0x5bbc('0x35'),'headers':headers,'json':!![]}));}function getTags(_0xc520a6,_0x9647be){var _0x1f661f=[];if(_0xc520a6&&_0xc520a6[_0x5bbc('0x25')]>0x0){_0x1f661f=_[_0x5bbc('0x36')](_0xc520a6,_0x9647be);}return _0x1f661f;}function getCustomFields(_0x5442d9,_0x48f94f){var _0xe51371=[];var _0x803dcf={'custom_fields':[]};if(_0x5442d9['length']>0x0){_[_0x5bbc('0x37')](_0x5442d9,function(_0x209335){if(_[_0x5bbc('0x38')](['string',_0x5bbc('0x39')],_0x209335[_0x5bbc('0x3a')])&&_0x209335[_0x5bbc('0x3b')]&&!_0x209335[_0x5bbc('0x3c')]){_0x803dcf[_0x209335[_0x5bbc('0x3b')][_0x5bbc('0x3d')]()]=_0x209335[_0x5bbc('0x3e')][_0x5bbc('0x32')]();}else if(_[_0x5bbc('0x38')]([_0x5bbc('0x3f'),_0x5bbc('0x39')],_0x209335['type'])&&_0x209335[_0x5bbc('0x40')]&&_0x209335[_0x5bbc('0x3c')]){_0x803dcf[_0x5bbc('0x41')][_0x5bbc('0x42')]({'id':_0x209335['idField'],'value':_0x209335[_0x5bbc('0x3e')][_0x5bbc('0x32')]()});}else if(_0x209335[_0x5bbc('0x3a')]==='variable'&&_0x209335['variableName']&&_0x209335['idField']&&_0x209335[_0x5bbc('0x3c')]){_0x48f94f[_0x209335[_0x5bbc('0x43')]]&&_0x803dcf[_0x5bbc('0x41')][_0x5bbc('0x42')]({'id':_0x209335[_0x5bbc('0x40')],'value':_0x48f94f[_0x209335[_0x5bbc('0x43')]][_0x5bbc('0x32')]()});}else if(_0x209335[_0x5bbc('0x3a')]===_0x5bbc('0x44')&&_0x209335[_0x5bbc('0x45')]&&_0x209335[_0x5bbc('0x45')]['name']&&_0x209335[_0x5bbc('0x40')]&&_0x209335['customField']){_0x48f94f[_0x209335[_0x5bbc('0x45')]['name'][_0x5bbc('0x3d')]()]&&_0x803dcf[_0x5bbc('0x41')][_0x5bbc('0x42')]({'id':_0x209335[_0x5bbc('0x40')],'value':_0x48f94f[_0x209335[_0x5bbc('0x45')]['name'][_0x5bbc('0x3d')]()][_0x5bbc('0x32')]()});}});}return _0x803dcf;}exports[_0x5bbc('0x46')]=function(_0x18a780,_0x1b1b8c,_0x4d347f,_0x38ae24,_0x4b09c1,_0x11497d){var _0x23741a,_0x5a00ad;_0x11497d['remoteUri']=intUtil['stripTrailingSlash'](_0x11497d[_0x5bbc('0x18')]);_0x11497d[_0x5bbc('0x47')]=intUtil[_0x5bbc('0x48')](_0x11497d[_0x5bbc('0x47')]);if(_0x4b09c1&&_0x4b09c1[_0x5bbc('0x49')]){logger[_0x5bbc('0xa')]('[QUEUE]',_0x5bbc('0x4a'));_0x1b1b8c['recordingURL']=util['format'](_0x5bbc('0x4b'),_0x11497d['serverUrl'],_0x1b1b8c[_0x5bbc('0x4c')],md5(_0x1b1b8c['uniqueid']));}else{_0x1b1b8c[_0x5bbc('0x4d')]='';}headers[_0x5bbc('0x4e')]=getAuth(_0x11497d);return getUser(_0x11497d,_0x38ae24[_0x5bbc('0x4f')])['then'](function(_0x3f419a){_0x23741a=_0x3f419a;logger[_0x5bbc('0xa')](_0x5bbc('0x50'),_0x23741a['id']);return getEndUser(_0x11497d,_0x1b1b8c['calleridname'],_0x1b1b8c[_0x5bbc('0x51')]);})[_0x5bbc('0x20')](function(_0x4c57ac){_0x5a00ad=_0x4c57ac;logger[_0x5bbc('0xa')](_0x5bbc('0x52'),_0x5a00ad['id']);return getTicket(_0x11497d,_0x23741a,_0x5a00ad,_0x4d347f,_0x1b1b8c);})[_0x5bbc('0x20')](function(_0x2a5ad5){if(_0x2a5ad5){logger['info']('The\x20Ticket\x20ID\x20is:',_0x2a5ad5['id']);switch(_0x11497d[_0x5bbc('0x3a')]){case _0x5bbc('0x53'):logger[_0x5bbc('0xa')](_0x5bbc('0x54'),_0x5bbc('0x55'));return request({'uri':util[_0x5bbc('0x17')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x11497d[_0x5bbc('0x18')],_0x23741a['id'],_0x2a5ad5['id']),'method':_0x5bbc('0xb')});case _0x5bbc('0x56'):logger['info'](_0x5bbc('0x54'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x5bbc('0x17')](_0x5bbc('0x57'),_0x38ae24[_0x5bbc('0xe')]),_0x5bbc('0x58'),{'uri':util[_0x5bbc('0x17')](_0x5bbc('0x59'),_0x11497d['remoteUri'][_0x5bbc('0x5a')](_0x5bbc('0x5b'),''),_0x2a5ad5['id'])});break;default:logger[_0x5bbc('0x5c')]('[QUEUE]','Zendesk\x20account\x20type\x20not\x20recognized');}}})[_0x5bbc('0x5d')](function(_0x16ce85){logger[_0x5bbc('0x5c')](_0x5bbc('0x5e'),util[_0x5bbc('0x5f')](_0x16ce85,{'showHidden':!![],'depth':null}));});};exports[_0x5bbc('0x60')]=function(_0x3e0b05,_0x4c0fc3,_0x2b8456,_0x3432fc,_0x498241,_0x49a6ef,_0x2f7f0a){var _0x424803,_0x367560;_0x49a6ef[_0x5bbc('0x18')]=intUtil[_0x5bbc('0x48')](_0x49a6ef[_0x5bbc('0x18')]);_0x49a6ef[_0x5bbc('0x47')]=intUtil[_0x5bbc('0x48')](_0x49a6ef[_0x5bbc('0x47')]);if(_0x2f7f0a&&_0x2f7f0a[_0x5bbc('0x61')]&&_0x2f7f0a[_0x5bbc('0x61')]!==_0x5bbc('0x62')){logger['info']('[OUTBOUND]',_0x5bbc('0x4a'));_0x4c0fc3[_0x5bbc('0x4d')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x49a6ef[_0x5bbc('0x47')],_0x4c0fc3[_0x5bbc('0x4c')],md5(_0x4c0fc3['uniqueid']));}headers[_0x5bbc('0x4e')]=getAuth(_0x49a6ef);return getUser(_0x49a6ef,_0x3432fc[_0x5bbc('0x4f')])[_0x5bbc('0x20')](function(_0x2e66ef){_0x424803=_0x2e66ef;logger['info']('The\x20User\x20ID\x20is:',_0x424803['id']);return getEndUser(_0x49a6ef,_0x4c0fc3['destcalleridname'],_0x4c0fc3[_0x5bbc('0x63')]);})[_0x5bbc('0x20')](function(_0x479fc2){_0x367560=_0x479fc2;logger['info']('The\x20Enduser\x20ID\x20is:',_0x367560['id']);return getTicket(_0x49a6ef,_0x424803,_0x367560,_0x2b8456,_0x4c0fc3);})[_0x5bbc('0x20')](function(_0x2c34f2){if(_0x2c34f2){logger[_0x5bbc('0xa')]('The\x20Ticket\x20ID\x20is:',_0x2c34f2['id']);switch(_0x49a6ef[_0x5bbc('0x3a')]){case _0x5bbc('0x53'):logger[_0x5bbc('0xa')](_0x5bbc('0x64'),_0x5bbc('0x55'));return request({'uri':util[_0x5bbc('0x17')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x49a6ef[_0x5bbc('0x18')],_0x424803['id'],_0x2c34f2['id']),'method':_0x5bbc('0xb')});case'newTab':logger[_0x5bbc('0xa')](_0x5bbc('0x64'),_0x5bbc('0x65'));emit(util['format']('user:%s',_0x3432fc[_0x5bbc('0xe')]),_0x5bbc('0x58'),{'uri':util[_0x5bbc('0x17')](_0x5bbc('0x59'),_0x49a6ef[_0x5bbc('0x18')]['replace'](_0x5bbc('0x5b'),''),_0x2c34f2['id'])});break;default:logger[_0x5bbc('0x5c')](_0x5bbc('0x64'),_0x5bbc('0x66'));}}})[_0x5bbc('0x5d')](function(_0x14359c){logger[_0x5bbc('0x5c')](_0x5bbc('0x67'),util[_0x5bbc('0x5f')](_0x14359c,{'showHidden':!![],'depth':null}));});};exports[_0x5bbc('0x68')]=function(_0x5dcd5e,_0x2123a1,_0x175e19,_0x1840fa,_0x332710,_0x5eca2b){var _0x43964e,_0x4facef;_0x5eca2b[_0x5bbc('0x18')]=intUtil[_0x5bbc('0x48')](_0x5eca2b['remoteUri']);_0x5eca2b[_0x5bbc('0x47')]=intUtil[_0x5bbc('0x48')](_0x5eca2b['serverUrl']);if(_0x332710&&_0x332710[_0x5bbc('0x49')]){logger['info']('['+_0x2123a1['lastevent'][_0x5bbc('0x69')]()+']',_0x5bbc('0x4a'));_0x2123a1['recordingURL']=util[_0x5bbc('0x17')](_0x5bbc('0x4b'),_0x5eca2b[_0x5bbc('0x47')],_0x2123a1[_0x5bbc('0x4c')],md5(_0x2123a1['uniqueid']));}else{_0x2123a1[_0x5bbc('0x4d')]='';}headers[_0x5bbc('0x4e')]=getAuth(_0x5eca2b);return getUser(_0x5eca2b)['then'](function(_0x27c20a){_0x43964e=_0x27c20a;logger[_0x5bbc('0xa')](_0x5bbc('0x50'),_0x43964e['id']);return getEndUser(_0x5eca2b,_0x2123a1[_0x5bbc('0x6a')],_0x2123a1[_0x5bbc('0x51')]);})['then'](function(_0x3ce97a){_0x4facef=_0x3ce97a;logger[_0x5bbc('0xa')]('The\x20Enduser\x20ID\x20is:',_0x4facef['id']);return getTicket(_0x5eca2b,_0x43964e,_0x4facef,_0x175e19,_0x2123a1);})['then'](function(_0x50d01e){if(_0x50d01e){logger['info']('The\x20Ticket\x20ID\x20is:',_0x50d01e['id']);}})[_0x5bbc('0x5d')](function(_0x39604a){logger['error']('['+_0x2123a1['lastevent'][_0x5bbc('0x69')]()+']'+_0x5bbc('0x6b'),util[_0x5bbc('0x5f')](_0x39604a,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x6462=['Ticket\x20created!','validateEmail','%s/search.json','type:user\x20role:agent\x20email:%s','count','find','Admin\x20account\x20selected.','user','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Searching\x20enduser\x20with\x20phone','length','results','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','POST','Caller\x20-\x20%s','authType','%s:%s','username','password','token','Basic\x20%s','base64','debug','[HTTP]','GET','map','forEach','string','picklist','type','nameField','toLowerCase','content','toString','idField','custom_fields','push','variableName','customVariable','Variable','customField','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','%s/agent/tickets/%s','replace','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','recordingFormat','none','[OUTBOUND]','Authorization','email','destcalleridname','destcalleridnum','%s/channels/voice/agents/%d/tickets/%d/display.json','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','monitor_format','lastevent','toUpperCase','The\x20User\x20ID\x20is:','lodash','request-promise','md5','util','ioredis','../../../../config/environment','../../../../config/logger','redis','defaults','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','remoteUri','merge','Tags','name','getString','Subjects','Descriptions','Fields','then'];(function(_0xdea41a,_0x552987){var _0x15d0d8=function(_0x1e0d0b){while(--_0x1e0d0b){_0xdea41a['push'](_0xdea41a['shift']());}};_0x15d0d8(++_0x552987);}(_0x6462,0x187));var _0x2646=function(_0x44b517,_0x5d0ed5){_0x44b517=_0x44b517-0x0;var _0x82d9b5=_0x6462[_0x44b517];return _0x82d9b5;};'use strict';var _=require(_0x2646('0x0'));var rp=require(_0x2646('0x1'));var md5=require(_0x2646('0x2'));var util=require(_0x2646('0x3'));var Redis=require(_0x2646('0x4'));var intUtil=require('./util');var config=require(_0x2646('0x5'));var logger=require(_0x2646('0x6'))('zendesk');config[_0x2646('0x7')]=_[_0x2646('0x8')](config['redis'],{'host':'localhost','port':0x18eb});var io=require(_0x2646('0x9'))(new Redis(config[_0x2646('0x7')]));function emit(_0x4daf5f,_0x2b1d6a,_0x2ba22e){io['to'](_0x4daf5f)[_0x2646('0xa')](_0x2b1d6a,_0x2ba22e);}var headers={'Content-Type':_0x2646('0xb'),'Accept':_0x2646('0xb')};function getTicket(_0x194bdb,_0x225349,_0x1bd371,_0x17ad4c,_0x3a5daa){logger[_0x2646('0xc')](_0x2646('0xd'));return request({'uri':util[_0x2646('0xe')](_0x2646('0xf'),_0x194bdb[_0x2646('0x10')]),'method':'POST','body':{'ticket':_[_0x2646('0x11')]({'requester_id':_0x1bd371['id'],'submitter_id':_0x225349?_0x225349['id']:undefined,'assignee_id':_0x225349?_0x225349['id']:undefined,'tags':getTags(_0x17ad4c[_0x2646('0x12')],_0x2646('0x13')),'subject':intUtil[_0x2646('0x14')](_0x17ad4c[_0x2646('0x15')],_0x3a5daa,'\x20'),'description':intUtil[_0x2646('0x14')](_0x17ad4c['Descriptions'],_0x3a5daa,'\x0a'),'comment':{'public':![],'body':intUtil[_0x2646('0x14')](_0x17ad4c[_0x2646('0x16')],_0x3a5daa,'\x0a')}},getCustomFields(_0x17ad4c[_0x2646('0x17')],_0x3a5daa))}})[_0x2646('0x18')](function(_0x1a4cc9){logger[_0x2646('0xc')](_0x2646('0x19'));return _0x1a4cc9['ticket'];});}function getUser(_0x1b156e,_0x46ed17){if(intUtil[_0x2646('0x1a')](_0x46ed17)){logger[_0x2646('0xc')]('Getting\x20agent\x20with\x20email',_0x46ed17);return request({'uri':util['format'](_0x2646('0x1b'),_0x1b156e['remoteUri']),'qs':{'query':util[_0x2646('0xe')](_0x2646('0x1c'),_0x46ed17)}})[_0x2646('0x18')](function(_0x2f3240){if(_0x2f3240[_0x2646('0x1d')]){logger[_0x2646('0xc')]('Agent\x20found!');return _[_0x2646('0x1e')](_0x2f3240['results'],{'email':_0x46ed17,'role':'agent'});}else{logger[_0x2646('0xc')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x2646('0xe')]('%s/users/me.json',_0x1b156e[_0x2646('0x10')])})[_0x2646('0x18')](function(_0x10ade2){logger[_0x2646('0xc')](_0x2646('0x1f'));return _0x10ade2[_0x2646('0x20')];});}});}else{logger['info'](_0x2646('0x21'));return request({'uri':util[_0x2646('0xe')](_0x2646('0x22'),_0x1b156e[_0x2646('0x10')])})[_0x2646('0x18')](function(_0x5533e3){logger['info'](_0x2646('0x1f'));return _0x5533e3['user'];});}}function getEndUser(_0x11609b,_0x268d0e,_0x3f384f){logger['info'](_0x2646('0x23'),_0x3f384f);return request({'uri':util[_0x2646('0xe')](_0x2646('0x1b'),_0x11609b[_0x2646('0x10')]),'qs':{'query':util[_0x2646('0xe')]('type:user\x20role:end-user\x20phone:%s',_0x3f384f)}})[_0x2646('0x18')](function(_0x2f2fb9){var _0x25b55a;if(_0x2f2fb9['results'][_0x2646('0x24')]){_0x2f2fb9[_0x2646('0x25')]=_['filter'](_0x2f2fb9[_0x2646('0x25')],{'suspended':![],'role':'end-user'});if(_0x2f2fb9['results']['length']){_0x25b55a=_[_0x2646('0x26')](_0x2f2fb9[_0x2646('0x25')]);}}if(_0x25b55a){logger['info'](_0x2646('0x27'));return _0x25b55a;}else{logger[_0x2646('0xc')](_0x2646('0x28'));return request({'uri':util[_0x2646('0xe')](_0x2646('0x29'),_0x11609b[_0x2646('0x10')]),'method':_0x2646('0x2a'),'body':{'user':{'role':'end-user','name':util[_0x2646('0xe')](_0x2646('0x2b'),_0x268d0e||_0x3f384f),'phone':_0x3f384f}}})[_0x2646('0x18')](function(_0x24c241){logger['info']('Enduser\x20created.');return _0x24c241[_0x2646('0x20')];});}});}function getAuth(_0x4aa577){var _0x4fc4fb;if(_0x4aa577[_0x2646('0x2c')]==='password'){_0x4fc4fb=util['format'](_0x2646('0x2d'),_0x4aa577[_0x2646('0x2e')],_0x4aa577[_0x2646('0x2f')]);}else if(_0x4aa577[_0x2646('0x2c')]===_0x2646('0x30')){_0x4fc4fb=util[_0x2646('0xe')]('%s/token:%s',_0x4aa577['username'],_0x4aa577[_0x2646('0x30')]);}return util[_0x2646('0xe')](_0x2646('0x31'),new Buffer(_0x4fc4fb)['toString'](_0x2646('0x32')));}function request(_0x482254){logger[_0x2646('0x33')](_0x2646('0x34'),JSON['stringify'](_0x482254));return rp(_[_0x2646('0x8')](_0x482254,{'method':_0x2646('0x35'),'headers':headers,'json':!![]}));}function getTags(_0x3cd45e,_0x4f5393){var _0x5a1625=[];if(_0x3cd45e&&_0x3cd45e[_0x2646('0x24')]>0x0){_0x5a1625=_[_0x2646('0x36')](_0x3cd45e,_0x4f5393);}return _0x5a1625;}function getCustomFields(_0xdf8d51,_0x4f633d){var _0x4877cc=[];var _0x196fa1={'custom_fields':[]};if(_0xdf8d51[_0x2646('0x24')]>0x0){_[_0x2646('0x37')](_0xdf8d51,function(_0x27aaf5){if(_['includes']([_0x2646('0x38'),_0x2646('0x39')],_0x27aaf5[_0x2646('0x3a')])&&_0x27aaf5['nameField']&&!_0x27aaf5['customField']){_0x196fa1[_0x27aaf5[_0x2646('0x3b')][_0x2646('0x3c')]()]=_0x27aaf5[_0x2646('0x3d')][_0x2646('0x3e')]();}else if(_['includes']([_0x2646('0x38'),_0x2646('0x39')],_0x27aaf5[_0x2646('0x3a')])&&_0x27aaf5[_0x2646('0x3f')]&&_0x27aaf5['customField']){_0x196fa1[_0x2646('0x40')][_0x2646('0x41')]({'id':_0x27aaf5[_0x2646('0x3f')],'value':_0x27aaf5['content']['toString']()});}else if(_0x27aaf5[_0x2646('0x3a')]==='variable'&&_0x27aaf5[_0x2646('0x42')]&&_0x27aaf5[_0x2646('0x3f')]&&_0x27aaf5['customField']){_0x4f633d[_0x27aaf5[_0x2646('0x42')]]&&_0x196fa1[_0x2646('0x40')]['push']({'id':_0x27aaf5[_0x2646('0x3f')],'value':_0x4f633d[_0x27aaf5[_0x2646('0x42')]]['toString']()});}else if(_0x27aaf5[_0x2646('0x3a')]===_0x2646('0x43')&&_0x27aaf5[_0x2646('0x44')]&&_0x27aaf5[_0x2646('0x44')]['name']&&_0x27aaf5['idField']&&_0x27aaf5[_0x2646('0x45')]){_0x4f633d[_0x27aaf5[_0x2646('0x44')][_0x2646('0x13')][_0x2646('0x3c')]()]&&_0x196fa1['custom_fields'][_0x2646('0x41')]({'id':_0x27aaf5[_0x2646('0x3f')],'value':_0x4f633d[_0x27aaf5[_0x2646('0x44')][_0x2646('0x13')]['toLowerCase']()][_0x2646('0x3e')]()});}});}return _0x196fa1;}exports['queue']=function(_0x3e3277,_0x19ecaf,_0x2a858e,_0xc61973,_0xfde522,_0x23d01d){var _0xee95ba,_0xb0e603;_0x23d01d['remoteUri']=intUtil[_0x2646('0x46')](_0x23d01d[_0x2646('0x10')]);_0x23d01d[_0x2646('0x47')]=intUtil[_0x2646('0x46')](_0x23d01d[_0x2646('0x47')]);if(_0xfde522&&_0xfde522['monitor_format']){logger[_0x2646('0xc')](_0x2646('0x48'),_0x2646('0x49'));_0x19ecaf[_0x2646('0x4a')]=util['format'](_0x2646('0x4b'),_0x23d01d[_0x2646('0x47')],_0x19ecaf[_0x2646('0x4c')],md5(_0x19ecaf['uniqueid']));}else{_0x19ecaf[_0x2646('0x4a')]='';}headers['Authorization']=getAuth(_0x23d01d);return getUser(_0x23d01d,_0xc61973['email'])[_0x2646('0x18')](function(_0x26a26a){_0xee95ba=_0x26a26a;logger['info']('The\x20User\x20ID\x20is:',_0xee95ba['id']);return getEndUser(_0x23d01d,_0x19ecaf['calleridname'],_0x19ecaf[_0x2646('0x4d')]);})['then'](function(_0x3719e9){_0xb0e603=_0x3719e9;logger[_0x2646('0xc')](_0x2646('0x4e'),_0xb0e603['id']);return getTicket(_0x23d01d,_0xee95ba,_0xb0e603,_0x2a858e,_0x19ecaf);})['then'](function(_0x4a8a8d){if(_0x4a8a8d){logger['info'](_0x2646('0x4f'),_0x4a8a8d['id']);switch(_0x23d01d[_0x2646('0x3a')]){case _0x2646('0x50'):logger[_0x2646('0xc')](_0x2646('0x48'),_0x2646('0x51'));return request({'uri':util[_0x2646('0xe')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x23d01d[_0x2646('0x10')],_0xee95ba['id'],_0x4a8a8d['id']),'method':_0x2646('0x2a')});case _0x2646('0x52'):logger[_0x2646('0xc')](_0x2646('0x48'),_0x2646('0x53'));emit(util['format'](_0x2646('0x54'),_0xc61973[_0x2646('0x13')]),'trigger:browser:url',{'uri':util[_0x2646('0xe')](_0x2646('0x55'),_0x23d01d[_0x2646('0x10')][_0x2646('0x56')]('/api/v2',''),_0x4a8a8d['id'])});break;default:logger[_0x2646('0x57')](_0x2646('0x48'),_0x2646('0x58'));}}})[_0x2646('0x59')](function(_0x55db8d){logger[_0x2646('0x57')](_0x2646('0x5a'),util['inspect'](_0x55db8d,{'showHidden':!![],'depth':null}));});};exports['outbound']=function(_0x132ecc,_0x11dd31,_0x5148fe,_0x5d4fa3,_0x207ffc,_0x44c053,_0x2e8ac9){var _0x5b26c6,_0x37e1b5;_0x44c053[_0x2646('0x10')]=intUtil[_0x2646('0x46')](_0x44c053[_0x2646('0x10')]);_0x44c053[_0x2646('0x47')]=intUtil['stripTrailingSlash'](_0x44c053['serverUrl']);if(_0x2e8ac9&&_0x2e8ac9[_0x2646('0x5b')]&&_0x2e8ac9[_0x2646('0x5b')]!==_0x2646('0x5c')){logger[_0x2646('0xc')](_0x2646('0x5d'),_0x2646('0x49'));_0x11dd31[_0x2646('0x4a')]=util[_0x2646('0xe')](_0x2646('0x4b'),_0x44c053[_0x2646('0x47')],_0x11dd31[_0x2646('0x4c')],md5(_0x11dd31[_0x2646('0x4c')]));}headers[_0x2646('0x5e')]=getAuth(_0x44c053);return getUser(_0x44c053,_0x5d4fa3[_0x2646('0x5f')])[_0x2646('0x18')](function(_0x4bf2a1){_0x5b26c6=_0x4bf2a1;logger[_0x2646('0xc')]('The\x20User\x20ID\x20is:',_0x5b26c6['id']);return getEndUser(_0x44c053,_0x11dd31[_0x2646('0x60')],_0x11dd31[_0x2646('0x61')]);})[_0x2646('0x18')](function(_0x43e31a){_0x37e1b5=_0x43e31a;logger[_0x2646('0xc')](_0x2646('0x4e'),_0x37e1b5['id']);return getTicket(_0x44c053,_0x5b26c6,_0x37e1b5,_0x5148fe,_0x11dd31);})['then'](function(_0x4b8cb9){if(_0x4b8cb9){logger['info'](_0x2646('0x4f'),_0x4b8cb9['id']);switch(_0x44c053['type']){case _0x2646('0x50'):logger[_0x2646('0xc')](_0x2646('0x5d'),_0x2646('0x51'));return request({'uri':util[_0x2646('0xe')](_0x2646('0x62'),_0x44c053['remoteUri'],_0x5b26c6['id'],_0x4b8cb9['id']),'method':_0x2646('0x2a')});case'newTab':logger['info']('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x2646('0xe')](_0x2646('0x54'),_0x5d4fa3[_0x2646('0x13')]),'trigger:browser:url',{'uri':util['format'](_0x2646('0x55'),_0x44c053[_0x2646('0x10')][_0x2646('0x56')]('/api/v2',''),_0x4b8cb9['id'])});break;default:logger[_0x2646('0x57')](_0x2646('0x5d'),_0x2646('0x58'));}}})[_0x2646('0x59')](function(_0xfb0280){logger[_0x2646('0x57')](_0x2646('0x63'),util['inspect'](_0xfb0280,{'showHidden':!![],'depth':null}));});};exports['unmanaged']=function(_0x1bc147,_0x3aebdf,_0x58169b,_0x339957,_0x282edd,_0x2486fc){var _0x2a124e,_0x465674;_0x2486fc[_0x2646('0x10')]=intUtil[_0x2646('0x46')](_0x2486fc[_0x2646('0x10')]);_0x2486fc[_0x2646('0x47')]=intUtil[_0x2646('0x46')](_0x2486fc[_0x2646('0x47')]);if(_0x282edd&&_0x282edd[_0x2646('0x64')]){logger[_0x2646('0xc')]('['+_0x3aebdf[_0x2646('0x65')][_0x2646('0x66')]()+']',_0x2646('0x49'));_0x3aebdf['recordingURL']=util[_0x2646('0xe')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x2486fc[_0x2646('0x47')],_0x3aebdf[_0x2646('0x4c')],md5(_0x3aebdf[_0x2646('0x4c')]));}else{_0x3aebdf[_0x2646('0x4a')]='';}headers[_0x2646('0x5e')]=getAuth(_0x2486fc);return getUser(_0x2486fc)[_0x2646('0x18')](function(_0x27682d){_0x2a124e=_0x27682d;logger[_0x2646('0xc')](_0x2646('0x67'),_0x2a124e['id']);return getEndUser(_0x2486fc,_0x3aebdf['calleridname'],_0x3aebdf[_0x2646('0x4d')]);})[_0x2646('0x18')](function(_0x45bc4b){_0x465674=_0x45bc4b;logger['info']('The\x20Enduser\x20ID\x20is:',_0x465674['id']);return getTicket(_0x2486fc,_0x2a124e,_0x465674,_0x58169b,_0x3aebdf);})[_0x2646('0x18')](function(_0x305f90){if(_0x305f90){logger[_0x2646('0xc')](_0x2646('0x4f'),_0x305f90['id']);}})[_0x2646('0x59')](function(_0x1c27fb){logger[_0x2646('0x57')]('['+_0x3aebdf['lastevent'][_0x2646('0x66')]()+']'+'\x20Error\x20running\x20Zendesk\x20integration',util['inspect'](_0x1c27fb,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
git://repos.xcallymotion.com / motion2.git / blobdiff