// * treaties. The SOFTWARE PRODUCT is licensed, not sold. *
// * *
// *************************************************************************
-var _0xa899=['authType','%s/token:%s','token','Basic\x20%s','toString','base64','[HTTP]','stringify','GET','map','forEach','includes','string','type','nameField','toLowerCase','content','idField','customField','push','variable','variableName','custom_fields','customVariable','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','uniqueid','email','The\x20Enduser\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','user:%s','trigger:browser:url','%s/agent/tickets/%s','replace','/api/v2','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','recordingFormat','none','[OUTBOUND]','destcalleridname','The\x20Ticket\x20ID\x20is:','%s/channels/voice/agents/%d/tickets/%d/display.json','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','lastevent','toUpperCase','Authorization','The\x20User\x20ID\x20is:','calleridnum','\x20Error\x20running\x20Zendesk\x20integration','md5','ioredis','./util','../../../../config/logger','zendesk','defaults','redis','socket.io-emitter','application/json','info','Creating\x20new\x20ticket...','%s/tickets.json','remoteUri','POST','merge','Tags','name','getString','Descriptions','Ticket\x20created!','ticket','Getting\x20agent\x20with\x20email','format','type:user\x20role:agent\x20email:%s','then','Agent\x20found!','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','%s/search.json','type:user\x20role:end-user\x20phone:%s','results','length','filter','end-user','first','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Caller\x20-\x20%s','Enduser\x20created.','%s:%s','username'];(function(_0x51be90,_0x16fca8){var _0x521fe1=function(_0x2f1d09){while(--_0x2f1d09){_0x51be90['push'](_0x51be90['shift']());}};_0x521fe1(++_0x16fca8);}(_0xa899,0x10f));var _0x9a89=function(_0x2ff762,_0x342c0b){_0x2ff762=_0x2ff762-0x0;var _0x158b02=_0xa899[_0x2ff762];return _0x158b02;};'use strict';var _=require('lodash');var rp=require('request-promise');var md5=require(_0x9a89('0x0'));var util=require('util');var Redis=require(_0x9a89('0x1'));var intUtil=require(_0x9a89('0x2'));var config=require('../../../../config/environment');var logger=require(_0x9a89('0x3'))(_0x9a89('0x4'));config['redis']=_[_0x9a89('0x5')](config[_0x9a89('0x6')],{'host':'localhost','port':0x18eb});var io=require(_0x9a89('0x7'))(new Redis(config['redis']));function emit(_0x1d4af7,_0x2ba94f,_0x2fc5e0){io['to'](_0x1d4af7)['emit'](_0x2ba94f,_0x2fc5e0);}var headers={'Content-Type':'application/json','Accept':_0x9a89('0x8')};function getTicket(_0x12fc4d,_0x4e4a27,_0xd2fce5,_0x51454d,_0x5e7236){logger[_0x9a89('0x9')](_0x9a89('0xa'));return request({'uri':util['format'](_0x9a89('0xb'),_0x12fc4d[_0x9a89('0xc')]),'method':_0x9a89('0xd'),'body':{'ticket':_[_0x9a89('0xe')]({'requester_id':_0xd2fce5['id'],'submitter_id':_0x4e4a27?_0x4e4a27['id']:undefined,'assignee_id':_0x4e4a27?_0x4e4a27['id']:undefined,'tags':getTags(_0x51454d[_0x9a89('0xf')],_0x9a89('0x10')),'subject':intUtil[_0x9a89('0x11')](_0x51454d['Subjects'],_0x5e7236,'\x20'),'description':intUtil[_0x9a89('0x11')](_0x51454d[_0x9a89('0x12')],_0x5e7236,'\x0a'),'comment':{'public':![],'body':intUtil[_0x9a89('0x11')](_0x51454d[_0x9a89('0x12')],_0x5e7236,'\x0a')}},getCustomFields(_0x51454d['Fields'],_0x5e7236))}})['then'](function(_0x4f9cb5){logger[_0x9a89('0x9')](_0x9a89('0x13'));return _0x4f9cb5[_0x9a89('0x14')];});}function getUser(_0x43c3c3,_0xa3eaf8){if(intUtil['validateEmail'](_0xa3eaf8)){logger['info'](_0x9a89('0x15'),_0xa3eaf8);return request({'uri':util[_0x9a89('0x16')]('%s/search.json',_0x43c3c3[_0x9a89('0xc')]),'qs':{'query':util[_0x9a89('0x16')](_0x9a89('0x17'),_0xa3eaf8)}})[_0x9a89('0x18')](function(_0x2a093b){if(_0x2a093b['count']){logger[_0x9a89('0x9')](_0x9a89('0x19'));return _['find'](_0x2a093b['results'],{'email':_0xa3eaf8,'role':_0x9a89('0x1a')});}else{logger[_0x9a89('0x9')](_0x9a89('0x1b'));return request({'uri':util['format'](_0x9a89('0x1c'),_0x43c3c3[_0x9a89('0xc')])})[_0x9a89('0x18')](function(_0x348c39){logger['info'](_0x9a89('0x1d'));return _0x348c39[_0x9a89('0x1e')];});}});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x9a89('0x16')](_0x9a89('0x1c'),_0x43c3c3[_0x9a89('0xc')])})[_0x9a89('0x18')](function(_0x6572b9){logger[_0x9a89('0x9')](_0x9a89('0x1d'));return _0x6572b9['user'];});}}function getEndUser(_0x4ce025,_0xc858f0,_0x4b1f02){logger[_0x9a89('0x9')](_0x9a89('0x1f'),_0x4b1f02);return request({'uri':util[_0x9a89('0x16')](_0x9a89('0x20'),_0x4ce025[_0x9a89('0xc')]),'qs':{'query':util['format'](_0x9a89('0x21'),_0x4b1f02)}})[_0x9a89('0x18')](function(_0x2fef8f){var _0x2a0665;if(_0x2fef8f[_0x9a89('0x22')][_0x9a89('0x23')]){_0x2fef8f[_0x9a89('0x22')]=_[_0x9a89('0x24')](_0x2fef8f[_0x9a89('0x22')],{'suspended':![],'role':_0x9a89('0x25')});if(_0x2fef8f[_0x9a89('0x22')]['length']){_0x2a0665=_[_0x9a89('0x26')](_0x2fef8f[_0x9a89('0x22')]);}}if(_0x2a0665){logger[_0x9a89('0x9')]('Enduser\x20found!');return _0x2a0665;}else{logger['info'](_0x9a89('0x27'));return request({'uri':util[_0x9a89('0x16')]('%s/users.json',_0x4ce025[_0x9a89('0xc')]),'method':_0x9a89('0xd'),'body':{'user':{'role':_0x9a89('0x25'),'name':util['format'](_0x9a89('0x28'),_0xc858f0||_0x4b1f02),'phone':_0x4b1f02}}})[_0x9a89('0x18')](function(_0x36d1d2){logger['info'](_0x9a89('0x29'));return _0x36d1d2['user'];});}});}function getAuth(_0x45fed1){var _0x32fa35;if(_0x45fed1['authType']==='password'){_0x32fa35=util['format'](_0x9a89('0x2a'),_0x45fed1[_0x9a89('0x2b')],_0x45fed1['password']);}else if(_0x45fed1[_0x9a89('0x2c')]==='token'){_0x32fa35=util[_0x9a89('0x16')](_0x9a89('0x2d'),_0x45fed1[_0x9a89('0x2b')],_0x45fed1[_0x9a89('0x2e')]);}return util[_0x9a89('0x16')](_0x9a89('0x2f'),new Buffer(_0x32fa35)[_0x9a89('0x30')](_0x9a89('0x31')));}function request(_0x4d1242){logger['debug'](_0x9a89('0x32'),JSON[_0x9a89('0x33')](_0x4d1242));return rp(_['defaults'](_0x4d1242,{'method':_0x9a89('0x34'),'headers':headers,'json':!![]}));}function getTags(_0x108b69,_0x3f1b49){var _0xf8ffc8=[];if(_0x108b69&&_0x108b69[_0x9a89('0x23')]>0x0){_0xf8ffc8=_[_0x9a89('0x35')](_0x108b69,_0x3f1b49);}return _0xf8ffc8;}function getCustomFields(_0x722d08,_0x2ecce9){var _0x2447f0=[];var _0x3d3300={'custom_fields':[]};if(_0x722d08[_0x9a89('0x23')]>0x0){_[_0x9a89('0x36')](_0x722d08,function(_0x3b4095){if(_[_0x9a89('0x37')]([_0x9a89('0x38'),'picklist'],_0x3b4095[_0x9a89('0x39')])&&_0x3b4095[_0x9a89('0x3a')]&&!_0x3b4095['customField']){_0x3d3300[_0x3b4095[_0x9a89('0x3a')][_0x9a89('0x3b')]()]=_0x3b4095[_0x9a89('0x3c')]['toString']();}else if(_[_0x9a89('0x37')](['string','picklist'],_0x3b4095[_0x9a89('0x39')])&&_0x3b4095[_0x9a89('0x3d')]&&_0x3b4095[_0x9a89('0x3e')]){_0x3d3300['custom_fields'][_0x9a89('0x3f')]({'id':_0x3b4095[_0x9a89('0x3d')],'value':_0x3b4095[_0x9a89('0x3c')][_0x9a89('0x30')]()});}else if(_0x3b4095[_0x9a89('0x39')]===_0x9a89('0x40')&&_0x3b4095['variableName']&&_0x3b4095[_0x9a89('0x3d')]&&_0x3b4095[_0x9a89('0x3e')]){_0x2ecce9[_0x3b4095[_0x9a89('0x41')]]&&_0x3d3300[_0x9a89('0x42')][_0x9a89('0x3f')]({'id':_0x3b4095['idField'],'value':_0x2ecce9[_0x3b4095[_0x9a89('0x41')]][_0x9a89('0x30')]()});}else if(_0x3b4095[_0x9a89('0x39')]===_0x9a89('0x43')&&_0x3b4095[_0x9a89('0x44')]&&_0x3b4095[_0x9a89('0x44')]['name']&&_0x3b4095[_0x9a89('0x3d')]&&_0x3b4095[_0x9a89('0x3e')]){_0x2ecce9[_0x3b4095[_0x9a89('0x44')]['name']['toLowerCase']()]&&_0x3d3300['custom_fields'][_0x9a89('0x3f')]({'id':_0x3b4095['idField'],'value':_0x2ecce9[_0x3b4095['Variable'][_0x9a89('0x10')][_0x9a89('0x3b')]()][_0x9a89('0x30')]()});}});}return _0x3d3300;}exports[_0x9a89('0x45')]=function(_0x3ed143,_0x5d8916,_0x2779f3,_0x524fa3,_0x411996,_0x117122){var _0x4e99a5,_0x20de14;_0x117122[_0x9a89('0xc')]=intUtil[_0x9a89('0x46')](_0x117122[_0x9a89('0xc')]);_0x117122[_0x9a89('0x47')]=intUtil[_0x9a89('0x46')](_0x117122['serverUrl']);if(_0x411996&&_0x411996[_0x9a89('0x48')]){logger[_0x9a89('0x9')](_0x9a89('0x49'),_0x9a89('0x4a'));_0x5d8916[_0x9a89('0x4b')]=util[_0x9a89('0x16')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x117122[_0x9a89('0x47')],_0x5d8916['uniqueid'],md5(_0x5d8916[_0x9a89('0x4c')]));}else{_0x5d8916['recordingURL']='';}headers['Authorization']=getAuth(_0x117122);return getUser(_0x117122,_0x524fa3[_0x9a89('0x4d')])['then'](function(_0x1c9a22){_0x4e99a5=_0x1c9a22;logger[_0x9a89('0x9')]('The\x20User\x20ID\x20is:',_0x4e99a5['id']);return getEndUser(_0x117122,_0x5d8916['calleridname'],_0x5d8916['calleridnum']);})['then'](function(_0x15c8b0){_0x20de14=_0x15c8b0;logger[_0x9a89('0x9')](_0x9a89('0x4e'),_0x20de14['id']);return getTicket(_0x117122,_0x4e99a5,_0x20de14,_0x2779f3,_0x5d8916);})[_0x9a89('0x18')](function(_0x2f430c){if(_0x2f430c){logger[_0x9a89('0x9')]('The\x20Ticket\x20ID\x20is:',_0x2f430c['id']);switch(_0x117122[_0x9a89('0x39')]){case _0x9a89('0x4f'):logger[_0x9a89('0x9')]('[QUEUE]',_0x9a89('0x50'));return request({'uri':util[_0x9a89('0x16')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x117122[_0x9a89('0xc')],_0x4e99a5['id'],_0x2f430c['id']),'method':'POST'});case'newTab':logger[_0x9a89('0x9')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x9a89('0x16')](_0x9a89('0x51'),_0x524fa3[_0x9a89('0x10')]),_0x9a89('0x52'),{'uri':util[_0x9a89('0x16')](_0x9a89('0x53'),_0x117122[_0x9a89('0xc')][_0x9a89('0x54')](_0x9a89('0x55'),''),_0x2f430c['id'])});break;default:logger[_0x9a89('0x56')](_0x9a89('0x49'),_0x9a89('0x57'));}}})[_0x9a89('0x58')](function(_0x15b60c){logger[_0x9a89('0x56')](_0x9a89('0x59'),util[_0x9a89('0x5a')](_0x15b60c,{'showHidden':!![],'depth':null}));});};exports[_0x9a89('0x5b')]=function(_0x38e75d,_0x3de06c,_0x1e9cac,_0x3c77f3,_0x350109,_0x174287,_0x4f7b63){var _0x29cce0,_0x50c732;_0x174287[_0x9a89('0xc')]=intUtil[_0x9a89('0x46')](_0x174287[_0x9a89('0xc')]);_0x174287['serverUrl']=intUtil[_0x9a89('0x46')](_0x174287[_0x9a89('0x47')]);if(_0x4f7b63&&_0x4f7b63['recordingFormat']&&_0x4f7b63[_0x9a89('0x5c')]!==_0x9a89('0x5d')){logger['info'](_0x9a89('0x5e'),_0x9a89('0x4a'));_0x3de06c[_0x9a89('0x4b')]=util[_0x9a89('0x16')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x174287[_0x9a89('0x47')],_0x3de06c['uniqueid'],md5(_0x3de06c[_0x9a89('0x4c')]));}headers['Authorization']=getAuth(_0x174287);return getUser(_0x174287,_0x3c77f3[_0x9a89('0x4d')])[_0x9a89('0x18')](function(_0x3bc00e){_0x29cce0=_0x3bc00e;logger[_0x9a89('0x9')]('The\x20User\x20ID\x20is:',_0x29cce0['id']);return getEndUser(_0x174287,_0x3de06c[_0x9a89('0x5f')],_0x3de06c['destcalleridnum']);})['then'](function(_0x2013fc){_0x50c732=_0x2013fc;logger['info'](_0x9a89('0x4e'),_0x50c732['id']);return getTicket(_0x174287,_0x29cce0,_0x50c732,_0x1e9cac,_0x3de06c);})[_0x9a89('0x18')](function(_0x68380a){if(_0x68380a){logger[_0x9a89('0x9')](_0x9a89('0x60'),_0x68380a['id']);switch(_0x174287[_0x9a89('0x39')]){case _0x9a89('0x4f'):logger['info'](_0x9a89('0x5e'),_0x9a89('0x50'));return request({'uri':util[_0x9a89('0x16')](_0x9a89('0x61'),_0x174287[_0x9a89('0xc')],_0x29cce0['id'],_0x68380a['id']),'method':'POST'});case'newTab':logger[_0x9a89('0x9')](_0x9a89('0x5e'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x9a89('0x16')](_0x9a89('0x51'),_0x3c77f3[_0x9a89('0x10')]),_0x9a89('0x52'),{'uri':util[_0x9a89('0x16')](_0x9a89('0x53'),_0x174287[_0x9a89('0xc')][_0x9a89('0x54')](_0x9a89('0x55'),''),_0x68380a['id'])});break;default:logger[_0x9a89('0x56')](_0x9a89('0x5e'),_0x9a89('0x57'));}}})[_0x9a89('0x58')](function(_0x28dc60){logger[_0x9a89('0x56')](_0x9a89('0x62'),util[_0x9a89('0x5a')](_0x28dc60,{'showHidden':!![],'depth':null}));});};exports['unmanaged']=function(_0x19351e,_0x5d18c9,_0x5d9afa,_0x2575e3,_0xb818ff,_0x4fb58a){var _0x2e1f86,_0x587a9d;_0x4fb58a[_0x9a89('0xc')]=intUtil[_0x9a89('0x46')](_0x4fb58a[_0x9a89('0xc')]);_0x4fb58a[_0x9a89('0x47')]=intUtil[_0x9a89('0x46')](_0x4fb58a[_0x9a89('0x47')]);if(_0xb818ff&&_0xb818ff[_0x9a89('0x48')]){logger[_0x9a89('0x9')]('['+_0x5d18c9[_0x9a89('0x63')][_0x9a89('0x64')]()+']','Recording\x20is\x20enabled!');_0x5d18c9[_0x9a89('0x4b')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x4fb58a[_0x9a89('0x47')],_0x5d18c9['uniqueid'],md5(_0x5d18c9[_0x9a89('0x4c')]));}else{_0x5d18c9[_0x9a89('0x4b')]='';}headers[_0x9a89('0x65')]=getAuth(_0x4fb58a);return getUser(_0x4fb58a)[_0x9a89('0x18')](function(_0x4765ce){_0x2e1f86=_0x4765ce;logger[_0x9a89('0x9')](_0x9a89('0x66'),_0x2e1f86['id']);return getEndUser(_0x4fb58a,_0x5d18c9['calleridname'],_0x5d18c9[_0x9a89('0x67')]);})['then'](function(_0x414fa0){_0x587a9d=_0x414fa0;logger[_0x9a89('0x9')](_0x9a89('0x4e'),_0x587a9d['id']);return getTicket(_0x4fb58a,_0x2e1f86,_0x587a9d,_0x5d9afa,_0x5d18c9);})[_0x9a89('0x18')](function(_0x12e7ab){if(_0x12e7ab){logger[_0x9a89('0x9')]('The\x20Ticket\x20ID\x20is:',_0x12e7ab['id']);}})['catch'](function(_0x44cab4){logger['error']('['+_0x5d18c9[_0x9a89('0x63')][_0x9a89('0x64')]()+']'+_0x9a89('0x68'),util['inspect'](_0x44cab4,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x6462=['Ticket\x20created!','validateEmail','%s/search.json','type:user\x20role:agent\x20email:%s','count','find','Admin\x20account\x20selected.','user','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Searching\x20enduser\x20with\x20phone','length','results','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','POST','Caller\x20-\x20%s','authType','%s:%s','username','password','token','Basic\x20%s','base64','debug','[HTTP]','GET','map','forEach','string','picklist','type','nameField','toLowerCase','content','toString','idField','custom_fields','push','variableName','customVariable','Variable','customField','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','%s/agent/tickets/%s','replace','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','recordingFormat','none','[OUTBOUND]','Authorization','email','destcalleridname','destcalleridnum','%s/channels/voice/agents/%d/tickets/%d/display.json','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','monitor_format','lastevent','toUpperCase','The\x20User\x20ID\x20is:','lodash','request-promise','md5','util','ioredis','../../../../config/environment','../../../../config/logger','redis','defaults','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','remoteUri','merge','Tags','name','getString','Subjects','Descriptions','Fields','then'];(function(_0xdea41a,_0x552987){var _0x15d0d8=function(_0x1e0d0b){while(--_0x1e0d0b){_0xdea41a['push'](_0xdea41a['shift']());}};_0x15d0d8(++_0x552987);}(_0x6462,0x187));var _0x2646=function(_0x44b517,_0x5d0ed5){_0x44b517=_0x44b517-0x0;var _0x82d9b5=_0x6462[_0x44b517];return _0x82d9b5;};'use strict';var _=require(_0x2646('0x0'));var rp=require(_0x2646('0x1'));var md5=require(_0x2646('0x2'));var util=require(_0x2646('0x3'));var Redis=require(_0x2646('0x4'));var intUtil=require('./util');var config=require(_0x2646('0x5'));var logger=require(_0x2646('0x6'))('zendesk');config[_0x2646('0x7')]=_[_0x2646('0x8')](config['redis'],{'host':'localhost','port':0x18eb});var io=require(_0x2646('0x9'))(new Redis(config[_0x2646('0x7')]));function emit(_0x4daf5f,_0x2b1d6a,_0x2ba22e){io['to'](_0x4daf5f)[_0x2646('0xa')](_0x2b1d6a,_0x2ba22e);}var headers={'Content-Type':_0x2646('0xb'),'Accept':_0x2646('0xb')};function getTicket(_0x194bdb,_0x225349,_0x1bd371,_0x17ad4c,_0x3a5daa){logger[_0x2646('0xc')](_0x2646('0xd'));return request({'uri':util[_0x2646('0xe')](_0x2646('0xf'),_0x194bdb[_0x2646('0x10')]),'method':'POST','body':{'ticket':_[_0x2646('0x11')]({'requester_id':_0x1bd371['id'],'submitter_id':_0x225349?_0x225349['id']:undefined,'assignee_id':_0x225349?_0x225349['id']:undefined,'tags':getTags(_0x17ad4c[_0x2646('0x12')],_0x2646('0x13')),'subject':intUtil[_0x2646('0x14')](_0x17ad4c[_0x2646('0x15')],_0x3a5daa,'\x20'),'description':intUtil[_0x2646('0x14')](_0x17ad4c['Descriptions'],_0x3a5daa,'\x0a'),'comment':{'public':![],'body':intUtil[_0x2646('0x14')](_0x17ad4c[_0x2646('0x16')],_0x3a5daa,'\x0a')}},getCustomFields(_0x17ad4c[_0x2646('0x17')],_0x3a5daa))}})[_0x2646('0x18')](function(_0x1a4cc9){logger[_0x2646('0xc')](_0x2646('0x19'));return _0x1a4cc9['ticket'];});}function getUser(_0x1b156e,_0x46ed17){if(intUtil[_0x2646('0x1a')](_0x46ed17)){logger[_0x2646('0xc')]('Getting\x20agent\x20with\x20email',_0x46ed17);return request({'uri':util['format'](_0x2646('0x1b'),_0x1b156e['remoteUri']),'qs':{'query':util[_0x2646('0xe')](_0x2646('0x1c'),_0x46ed17)}})[_0x2646('0x18')](function(_0x2f3240){if(_0x2f3240[_0x2646('0x1d')]){logger[_0x2646('0xc')]('Agent\x20found!');return _[_0x2646('0x1e')](_0x2f3240['results'],{'email':_0x46ed17,'role':'agent'});}else{logger[_0x2646('0xc')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x2646('0xe')]('%s/users/me.json',_0x1b156e[_0x2646('0x10')])})[_0x2646('0x18')](function(_0x10ade2){logger[_0x2646('0xc')](_0x2646('0x1f'));return _0x10ade2[_0x2646('0x20')];});}});}else{logger['info'](_0x2646('0x21'));return request({'uri':util[_0x2646('0xe')](_0x2646('0x22'),_0x1b156e[_0x2646('0x10')])})[_0x2646('0x18')](function(_0x5533e3){logger['info'](_0x2646('0x1f'));return _0x5533e3['user'];});}}function getEndUser(_0x11609b,_0x268d0e,_0x3f384f){logger['info'](_0x2646('0x23'),_0x3f384f);return request({'uri':util[_0x2646('0xe')](_0x2646('0x1b'),_0x11609b[_0x2646('0x10')]),'qs':{'query':util[_0x2646('0xe')]('type:user\x20role:end-user\x20phone:%s',_0x3f384f)}})[_0x2646('0x18')](function(_0x2f2fb9){var _0x25b55a;if(_0x2f2fb9['results'][_0x2646('0x24')]){_0x2f2fb9[_0x2646('0x25')]=_['filter'](_0x2f2fb9[_0x2646('0x25')],{'suspended':![],'role':'end-user'});if(_0x2f2fb9['results']['length']){_0x25b55a=_[_0x2646('0x26')](_0x2f2fb9[_0x2646('0x25')]);}}if(_0x25b55a){logger['info'](_0x2646('0x27'));return _0x25b55a;}else{logger[_0x2646('0xc')](_0x2646('0x28'));return request({'uri':util[_0x2646('0xe')](_0x2646('0x29'),_0x11609b[_0x2646('0x10')]),'method':_0x2646('0x2a'),'body':{'user':{'role':'end-user','name':util[_0x2646('0xe')](_0x2646('0x2b'),_0x268d0e||_0x3f384f),'phone':_0x3f384f}}})[_0x2646('0x18')](function(_0x24c241){logger['info']('Enduser\x20created.');return _0x24c241[_0x2646('0x20')];});}});}function getAuth(_0x4aa577){var _0x4fc4fb;if(_0x4aa577[_0x2646('0x2c')]==='password'){_0x4fc4fb=util['format'](_0x2646('0x2d'),_0x4aa577[_0x2646('0x2e')],_0x4aa577[_0x2646('0x2f')]);}else if(_0x4aa577[_0x2646('0x2c')]===_0x2646('0x30')){_0x4fc4fb=util[_0x2646('0xe')]('%s/token:%s',_0x4aa577['username'],_0x4aa577[_0x2646('0x30')]);}return util[_0x2646('0xe')](_0x2646('0x31'),new Buffer(_0x4fc4fb)['toString'](_0x2646('0x32')));}function request(_0x482254){logger[_0x2646('0x33')](_0x2646('0x34'),JSON['stringify'](_0x482254));return rp(_[_0x2646('0x8')](_0x482254,{'method':_0x2646('0x35'),'headers':headers,'json':!![]}));}function getTags(_0x3cd45e,_0x4f5393){var _0x5a1625=[];if(_0x3cd45e&&_0x3cd45e[_0x2646('0x24')]>0x0){_0x5a1625=_[_0x2646('0x36')](_0x3cd45e,_0x4f5393);}return _0x5a1625;}function getCustomFields(_0xdf8d51,_0x4f633d){var _0x4877cc=[];var _0x196fa1={'custom_fields':[]};if(_0xdf8d51[_0x2646('0x24')]>0x0){_[_0x2646('0x37')](_0xdf8d51,function(_0x27aaf5){if(_['includes']([_0x2646('0x38'),_0x2646('0x39')],_0x27aaf5[_0x2646('0x3a')])&&_0x27aaf5['nameField']&&!_0x27aaf5['customField']){_0x196fa1[_0x27aaf5[_0x2646('0x3b')][_0x2646('0x3c')]()]=_0x27aaf5[_0x2646('0x3d')][_0x2646('0x3e')]();}else if(_['includes']([_0x2646('0x38'),_0x2646('0x39')],_0x27aaf5[_0x2646('0x3a')])&&_0x27aaf5[_0x2646('0x3f')]&&_0x27aaf5['customField']){_0x196fa1[_0x2646('0x40')][_0x2646('0x41')]({'id':_0x27aaf5[_0x2646('0x3f')],'value':_0x27aaf5['content']['toString']()});}else if(_0x27aaf5[_0x2646('0x3a')]==='variable'&&_0x27aaf5[_0x2646('0x42')]&&_0x27aaf5[_0x2646('0x3f')]&&_0x27aaf5['customField']){_0x4f633d[_0x27aaf5[_0x2646('0x42')]]&&_0x196fa1[_0x2646('0x40')]['push']({'id':_0x27aaf5[_0x2646('0x3f')],'value':_0x4f633d[_0x27aaf5[_0x2646('0x42')]]['toString']()});}else if(_0x27aaf5[_0x2646('0x3a')]===_0x2646('0x43')&&_0x27aaf5[_0x2646('0x44')]&&_0x27aaf5[_0x2646('0x44')]['name']&&_0x27aaf5['idField']&&_0x27aaf5[_0x2646('0x45')]){_0x4f633d[_0x27aaf5[_0x2646('0x44')][_0x2646('0x13')][_0x2646('0x3c')]()]&&_0x196fa1['custom_fields'][_0x2646('0x41')]({'id':_0x27aaf5[_0x2646('0x3f')],'value':_0x4f633d[_0x27aaf5[_0x2646('0x44')][_0x2646('0x13')]['toLowerCase']()][_0x2646('0x3e')]()});}});}return _0x196fa1;}exports['queue']=function(_0x3e3277,_0x19ecaf,_0x2a858e,_0xc61973,_0xfde522,_0x23d01d){var _0xee95ba,_0xb0e603;_0x23d01d['remoteUri']=intUtil[_0x2646('0x46')](_0x23d01d[_0x2646('0x10')]);_0x23d01d[_0x2646('0x47')]=intUtil[_0x2646('0x46')](_0x23d01d[_0x2646('0x47')]);if(_0xfde522&&_0xfde522['monitor_format']){logger[_0x2646('0xc')](_0x2646('0x48'),_0x2646('0x49'));_0x19ecaf[_0x2646('0x4a')]=util['format'](_0x2646('0x4b'),_0x23d01d[_0x2646('0x47')],_0x19ecaf[_0x2646('0x4c')],md5(_0x19ecaf['uniqueid']));}else{_0x19ecaf[_0x2646('0x4a')]='';}headers['Authorization']=getAuth(_0x23d01d);return getUser(_0x23d01d,_0xc61973['email'])[_0x2646('0x18')](function(_0x26a26a){_0xee95ba=_0x26a26a;logger['info']('The\x20User\x20ID\x20is:',_0xee95ba['id']);return getEndUser(_0x23d01d,_0x19ecaf['calleridname'],_0x19ecaf[_0x2646('0x4d')]);})['then'](function(_0x3719e9){_0xb0e603=_0x3719e9;logger[_0x2646('0xc')](_0x2646('0x4e'),_0xb0e603['id']);return getTicket(_0x23d01d,_0xee95ba,_0xb0e603,_0x2a858e,_0x19ecaf);})['then'](function(_0x4a8a8d){if(_0x4a8a8d){logger['info'](_0x2646('0x4f'),_0x4a8a8d['id']);switch(_0x23d01d[_0x2646('0x3a')]){case _0x2646('0x50'):logger[_0x2646('0xc')](_0x2646('0x48'),_0x2646('0x51'));return request({'uri':util[_0x2646('0xe')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x23d01d[_0x2646('0x10')],_0xee95ba['id'],_0x4a8a8d['id']),'method':_0x2646('0x2a')});case _0x2646('0x52'):logger[_0x2646('0xc')](_0x2646('0x48'),_0x2646('0x53'));emit(util['format'](_0x2646('0x54'),_0xc61973[_0x2646('0x13')]),'trigger:browser:url',{'uri':util[_0x2646('0xe')](_0x2646('0x55'),_0x23d01d[_0x2646('0x10')][_0x2646('0x56')]('/api/v2',''),_0x4a8a8d['id'])});break;default:logger[_0x2646('0x57')](_0x2646('0x48'),_0x2646('0x58'));}}})[_0x2646('0x59')](function(_0x55db8d){logger[_0x2646('0x57')](_0x2646('0x5a'),util['inspect'](_0x55db8d,{'showHidden':!![],'depth':null}));});};exports['outbound']=function(_0x132ecc,_0x11dd31,_0x5148fe,_0x5d4fa3,_0x207ffc,_0x44c053,_0x2e8ac9){var _0x5b26c6,_0x37e1b5;_0x44c053[_0x2646('0x10')]=intUtil[_0x2646('0x46')](_0x44c053[_0x2646('0x10')]);_0x44c053[_0x2646('0x47')]=intUtil['stripTrailingSlash'](_0x44c053['serverUrl']);if(_0x2e8ac9&&_0x2e8ac9[_0x2646('0x5b')]&&_0x2e8ac9[_0x2646('0x5b')]!==_0x2646('0x5c')){logger[_0x2646('0xc')](_0x2646('0x5d'),_0x2646('0x49'));_0x11dd31[_0x2646('0x4a')]=util[_0x2646('0xe')](_0x2646('0x4b'),_0x44c053[_0x2646('0x47')],_0x11dd31[_0x2646('0x4c')],md5(_0x11dd31[_0x2646('0x4c')]));}headers[_0x2646('0x5e')]=getAuth(_0x44c053);return getUser(_0x44c053,_0x5d4fa3[_0x2646('0x5f')])[_0x2646('0x18')](function(_0x4bf2a1){_0x5b26c6=_0x4bf2a1;logger[_0x2646('0xc')]('The\x20User\x20ID\x20is:',_0x5b26c6['id']);return getEndUser(_0x44c053,_0x11dd31[_0x2646('0x60')],_0x11dd31[_0x2646('0x61')]);})[_0x2646('0x18')](function(_0x43e31a){_0x37e1b5=_0x43e31a;logger[_0x2646('0xc')](_0x2646('0x4e'),_0x37e1b5['id']);return getTicket(_0x44c053,_0x5b26c6,_0x37e1b5,_0x5148fe,_0x11dd31);})['then'](function(_0x4b8cb9){if(_0x4b8cb9){logger['info'](_0x2646('0x4f'),_0x4b8cb9['id']);switch(_0x44c053['type']){case _0x2646('0x50'):logger[_0x2646('0xc')](_0x2646('0x5d'),_0x2646('0x51'));return request({'uri':util[_0x2646('0xe')](_0x2646('0x62'),_0x44c053['remoteUri'],_0x5b26c6['id'],_0x4b8cb9['id']),'method':_0x2646('0x2a')});case'newTab':logger['info']('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x2646('0xe')](_0x2646('0x54'),_0x5d4fa3[_0x2646('0x13')]),'trigger:browser:url',{'uri':util['format'](_0x2646('0x55'),_0x44c053[_0x2646('0x10')][_0x2646('0x56')]('/api/v2',''),_0x4b8cb9['id'])});break;default:logger[_0x2646('0x57')](_0x2646('0x5d'),_0x2646('0x58'));}}})[_0x2646('0x59')](function(_0xfb0280){logger[_0x2646('0x57')](_0x2646('0x63'),util['inspect'](_0xfb0280,{'showHidden':!![],'depth':null}));});};exports['unmanaged']=function(_0x1bc147,_0x3aebdf,_0x58169b,_0x339957,_0x282edd,_0x2486fc){var _0x2a124e,_0x465674;_0x2486fc[_0x2646('0x10')]=intUtil[_0x2646('0x46')](_0x2486fc[_0x2646('0x10')]);_0x2486fc[_0x2646('0x47')]=intUtil[_0x2646('0x46')](_0x2486fc[_0x2646('0x47')]);if(_0x282edd&&_0x282edd[_0x2646('0x64')]){logger[_0x2646('0xc')]('['+_0x3aebdf[_0x2646('0x65')][_0x2646('0x66')]()+']',_0x2646('0x49'));_0x3aebdf['recordingURL']=util[_0x2646('0xe')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x2486fc[_0x2646('0x47')],_0x3aebdf[_0x2646('0x4c')],md5(_0x3aebdf[_0x2646('0x4c')]));}else{_0x3aebdf[_0x2646('0x4a')]='';}headers[_0x2646('0x5e')]=getAuth(_0x2486fc);return getUser(_0x2486fc)[_0x2646('0x18')](function(_0x27682d){_0x2a124e=_0x27682d;logger[_0x2646('0xc')](_0x2646('0x67'),_0x2a124e['id']);return getEndUser(_0x2486fc,_0x3aebdf['calleridname'],_0x3aebdf[_0x2646('0x4d')]);})[_0x2646('0x18')](function(_0x45bc4b){_0x465674=_0x45bc4b;logger['info']('The\x20Enduser\x20ID\x20is:',_0x465674['id']);return getTicket(_0x2486fc,_0x2a124e,_0x465674,_0x58169b,_0x3aebdf);})[_0x2646('0x18')](function(_0x305f90){if(_0x305f90){logger[_0x2646('0xc')](_0x2646('0x4f'),_0x305f90['id']);}})[_0x2646('0x59')](function(_0x1c27fb){logger[_0x2646('0x57')]('['+_0x3aebdf['lastevent'][_0x2646('0x66')]()+']'+'\x20Error\x20running\x20Zendesk\x20integration',util['inspect'](_0x1c27fb,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
git://repos.xcallymotion.com / motion2.git / blobdiff