// * treaties. The SOFTWARE PRODUCT is licensed, not sold. *
// * *
// *************************************************************************
-var _0xe4a7=['./util','../../../../config/environment','../../../../config/logger','zendesk','redis','defaults','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','remoteUri','POST','Tags','name','getString','Descriptions','Fields','then','Ticket\x20created!','ticket','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','count','Agent\x20found!','results','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','length','end-user','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','Caller\x20-\x20%s','Enduser\x20created.','%s:%s','password','authType','token','%s/token:%s','Basic\x20%s','toString','base64','debug','[HTTP]','stringify','GET','map','forEach','includes','string','type','nameField','toLowerCase','content','idField','custom_fields','push','variableName','customField','customVariable','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','replace','error','inspect','outbound','[OUTBOUND]','destcalleridname','destcalleridnum','integrationTab','newTab','user:%s','%s/agent/tickets/%s','/api/v2','Zendesk\x20account\x20type\x20not\x20recognized','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','toUpperCase','The\x20Enduser\x20ID\x20is:','catch','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','ioredis'];(function(_0x32799f,_0x56178b){var _0x311959=function(_0x3f5eb3){while(--_0x3f5eb3){_0x32799f['push'](_0x32799f['shift']());}};_0x311959(++_0x56178b);}(_0xe4a7,0x146));var _0x7e4a=function(_0x59ee6f,_0x450239){_0x59ee6f=_0x59ee6f-0x0;var _0x4c0979=_0xe4a7[_0x59ee6f];return _0x4c0979;};'use strict';var _=require(_0x7e4a('0x0'));var rp=require(_0x7e4a('0x1'));var md5=require(_0x7e4a('0x2'));var util=require('util');var Redis=require(_0x7e4a('0x3'));var intUtil=require(_0x7e4a('0x4'));var config=require(_0x7e4a('0x5'));var logger=require(_0x7e4a('0x6'))(_0x7e4a('0x7'));config[_0x7e4a('0x8')]=_[_0x7e4a('0x9')](config['redis'],{'host':'localhost','port':0x18eb});var io=require(_0x7e4a('0xa'))(new Redis(config[_0x7e4a('0x8')]));function emit(_0x13d0d3,_0xdb3fc8,_0x42b3d9){io['to'](_0x13d0d3)[_0x7e4a('0xb')](_0xdb3fc8,_0x42b3d9);}var headers={'Content-Type':_0x7e4a('0xc'),'Accept':_0x7e4a('0xc')};function getTicket(_0x593a8a,_0x121890,_0x4d5ca8,_0x39efb3,_0xc61d9f){logger[_0x7e4a('0xd')](_0x7e4a('0xe'));return request({'uri':util[_0x7e4a('0xf')](_0x7e4a('0x10'),_0x593a8a[_0x7e4a('0x11')]),'method':_0x7e4a('0x12'),'body':{'ticket':_['merge']({'requester_id':_0x4d5ca8['id'],'submitter_id':_0x121890?_0x121890['id']:undefined,'assignee_id':_0x121890?_0x121890['id']:undefined,'tags':getTags(_0x39efb3[_0x7e4a('0x13')],_0x7e4a('0x14')),'subject':intUtil[_0x7e4a('0x15')](_0x39efb3['Subjects'],_0xc61d9f,'\x20'),'description':intUtil[_0x7e4a('0x15')](_0x39efb3[_0x7e4a('0x16')],_0xc61d9f,'\x0a'),'comment':{'public':![],'body':intUtil[_0x7e4a('0x15')](_0x39efb3[_0x7e4a('0x16')],_0xc61d9f,'\x0a')}},getCustomFields(_0x39efb3[_0x7e4a('0x17')],_0xc61d9f))}})[_0x7e4a('0x18')](function(_0x243a87){logger[_0x7e4a('0xd')](_0x7e4a('0x19'));return _0x243a87[_0x7e4a('0x1a')];});}function getUser(_0x41fe67,_0x291304){if(intUtil[_0x7e4a('0x1b')](_0x291304)){logger[_0x7e4a('0xd')](_0x7e4a('0x1c'),_0x291304);return request({'uri':util[_0x7e4a('0xf')](_0x7e4a('0x1d'),_0x41fe67[_0x7e4a('0x11')]),'qs':{'query':util[_0x7e4a('0xf')]('type:user\x20role:agent\x20email:%s',_0x291304)}})['then'](function(_0x2b921d){if(_0x2b921d[_0x7e4a('0x1e')]){logger['info'](_0x7e4a('0x1f'));return _['find'](_0x2b921d[_0x7e4a('0x20')],{'email':_0x291304,'role':'agent'});}else{logger['info'](_0x7e4a('0x21'));return request({'uri':util[_0x7e4a('0xf')](_0x7e4a('0x22'),_0x41fe67[_0x7e4a('0x11')])})['then'](function(_0x3d2161){logger[_0x7e4a('0xd')](_0x7e4a('0x23'));return _0x3d2161[_0x7e4a('0x24')];});}});}else{logger[_0x7e4a('0xd')](_0x7e4a('0x21'));return request({'uri':util[_0x7e4a('0xf')](_0x7e4a('0x22'),_0x41fe67[_0x7e4a('0x11')])})[_0x7e4a('0x18')](function(_0x198993){logger[_0x7e4a('0xd')](_0x7e4a('0x23'));return _0x198993[_0x7e4a('0x24')];});}}function getEndUser(_0x5d6e09,_0x30f1d4,_0x39c148){logger['info'](_0x7e4a('0x25'),_0x39c148);return request({'uri':util[_0x7e4a('0xf')](_0x7e4a('0x1d'),_0x5d6e09[_0x7e4a('0x11')]),'qs':{'query':util['format']('type:user\x20role:end-user\x20phone:%s',_0x39c148)}})[_0x7e4a('0x18')](function(_0x2c0ad9){var _0x1d9119;if(_0x2c0ad9['results'][_0x7e4a('0x26')]){_0x2c0ad9[_0x7e4a('0x20')]=_['filter'](_0x2c0ad9[_0x7e4a('0x20')],{'suspended':![],'role':_0x7e4a('0x27')});if(_0x2c0ad9[_0x7e4a('0x20')][_0x7e4a('0x26')]){_0x1d9119=_['first'](_0x2c0ad9[_0x7e4a('0x20')]);}}if(_0x1d9119){logger[_0x7e4a('0xd')](_0x7e4a('0x28'));return _0x1d9119;}else{logger[_0x7e4a('0xd')](_0x7e4a('0x29'));return request({'uri':util['format'](_0x7e4a('0x2a'),_0x5d6e09['remoteUri']),'method':'POST','body':{'user':{'role':_0x7e4a('0x27'),'name':util[_0x7e4a('0xf')](_0x7e4a('0x2b'),_0x30f1d4||_0x39c148),'phone':_0x39c148}}})[_0x7e4a('0x18')](function(_0x1fb7ef){logger[_0x7e4a('0xd')](_0x7e4a('0x2c'));return _0x1fb7ef[_0x7e4a('0x24')];});}});}function getAuth(_0x3d628c){var _0x4876a1;if(_0x3d628c['authType']==='password'){_0x4876a1=util[_0x7e4a('0xf')](_0x7e4a('0x2d'),_0x3d628c['username'],_0x3d628c[_0x7e4a('0x2e')]);}else if(_0x3d628c[_0x7e4a('0x2f')]===_0x7e4a('0x30')){_0x4876a1=util[_0x7e4a('0xf')](_0x7e4a('0x31'),_0x3d628c['username'],_0x3d628c[_0x7e4a('0x30')]);}return util['format'](_0x7e4a('0x32'),new Buffer(_0x4876a1)[_0x7e4a('0x33')](_0x7e4a('0x34')));}function request(_0x36502c){logger[_0x7e4a('0x35')](_0x7e4a('0x36'),JSON[_0x7e4a('0x37')](_0x36502c));return rp(_[_0x7e4a('0x9')](_0x36502c,{'method':_0x7e4a('0x38'),'headers':headers,'json':!![]}));}function getTags(_0x53136a,_0x268af4){var _0x42aade=[];if(_0x53136a&&_0x53136a['length']>0x0){_0x42aade=_[_0x7e4a('0x39')](_0x53136a,_0x268af4);}return _0x42aade;}function getCustomFields(_0x3c5f51,_0x30f5f9){var _0x540028=[];var _0x549dd0={'custom_fields':[]};if(_0x3c5f51[_0x7e4a('0x26')]>0x0){_[_0x7e4a('0x3a')](_0x3c5f51,function(_0x291fad){if(_[_0x7e4a('0x3b')]([_0x7e4a('0x3c'),'picklist'],_0x291fad[_0x7e4a('0x3d')])&&_0x291fad[_0x7e4a('0x3e')]&&!_0x291fad['customField']){_0x549dd0[_0x291fad[_0x7e4a('0x3e')][_0x7e4a('0x3f')]()]=_0x291fad[_0x7e4a('0x40')]['toString']();}else if(_[_0x7e4a('0x3b')](['string','picklist'],_0x291fad[_0x7e4a('0x3d')])&&_0x291fad[_0x7e4a('0x41')]&&_0x291fad['customField']){_0x549dd0[_0x7e4a('0x42')][_0x7e4a('0x43')]({'id':_0x291fad[_0x7e4a('0x41')],'value':_0x291fad[_0x7e4a('0x40')][_0x7e4a('0x33')]()});}else if(_0x291fad[_0x7e4a('0x3d')]==='variable'&&_0x291fad[_0x7e4a('0x44')]&&_0x291fad['idField']&&_0x291fad[_0x7e4a('0x45')]){_0x30f5f9[_0x291fad[_0x7e4a('0x44')]]&&_0x549dd0[_0x7e4a('0x42')][_0x7e4a('0x43')]({'id':_0x291fad[_0x7e4a('0x41')],'value':_0x30f5f9[_0x291fad[_0x7e4a('0x44')]][_0x7e4a('0x33')]()});}else if(_0x291fad['type']===_0x7e4a('0x46')&&_0x291fad[_0x7e4a('0x47')]&&_0x291fad[_0x7e4a('0x47')][_0x7e4a('0x14')]&&_0x291fad[_0x7e4a('0x41')]&&_0x291fad[_0x7e4a('0x45')]){_0x30f5f9[_0x291fad[_0x7e4a('0x47')][_0x7e4a('0x14')][_0x7e4a('0x3f')]()]&&_0x549dd0[_0x7e4a('0x42')][_0x7e4a('0x43')]({'id':_0x291fad[_0x7e4a('0x41')],'value':_0x30f5f9[_0x291fad[_0x7e4a('0x47')][_0x7e4a('0x14')][_0x7e4a('0x3f')]()]['toString']()});}});}return _0x549dd0;}exports[_0x7e4a('0x48')]=function(_0x279580,_0x5d1d27,_0x427192,_0x70a815,_0x314168,_0x212546){var _0x360f6c,_0x2b35f8;_0x212546[_0x7e4a('0x11')]=intUtil[_0x7e4a('0x49')](_0x212546[_0x7e4a('0x11')]);_0x212546[_0x7e4a('0x4a')]=intUtil['stripTrailingSlash'](_0x212546['serverUrl']);if(_0x314168&&_0x314168[_0x7e4a('0x4b')]){logger['info'](_0x7e4a('0x4c'),_0x7e4a('0x4d'));_0x5d1d27[_0x7e4a('0x4e')]=util[_0x7e4a('0xf')](_0x7e4a('0x4f'),_0x212546[_0x7e4a('0x4a')],_0x5d1d27[_0x7e4a('0x50')],md5(_0x5d1d27['uniqueid']));}else{_0x5d1d27['recordingURL']='';}headers[_0x7e4a('0x51')]=getAuth(_0x212546);return getUser(_0x212546,_0x70a815[_0x7e4a('0x52')])['then'](function(_0xb976cb){_0x360f6c=_0xb976cb;logger['info'](_0x7e4a('0x53'),_0x360f6c['id']);return getEndUser(_0x212546,_0x5d1d27[_0x7e4a('0x54')],_0x5d1d27[_0x7e4a('0x55')]);})['then'](function(_0x56bb8e){_0x2b35f8=_0x56bb8e;logger[_0x7e4a('0xd')]('The\x20Enduser\x20ID\x20is:',_0x2b35f8['id']);return getTicket(_0x212546,_0x360f6c,_0x2b35f8,_0x427192,_0x5d1d27);})[_0x7e4a('0x18')](function(_0x465be7){if(_0x465be7){logger[_0x7e4a('0xd')](_0x7e4a('0x56'),_0x465be7['id']);switch(_0x212546[_0x7e4a('0x3d')]){case'integrationTab':logger[_0x7e4a('0xd')](_0x7e4a('0x4c'),_0x7e4a('0x57'));return request({'uri':util[_0x7e4a('0xf')](_0x7e4a('0x58'),_0x212546[_0x7e4a('0x11')],_0x360f6c['id'],_0x465be7['id']),'method':'POST'});case'newTab':logger[_0x7e4a('0xd')]('[QUEUE]',_0x7e4a('0x59'));emit(util[_0x7e4a('0xf')]('user:%s',_0x70a815['name']),_0x7e4a('0x5a'),{'uri':util[_0x7e4a('0xf')]('%s/agent/tickets/%s',_0x212546[_0x7e4a('0x11')][_0x7e4a('0x5b')]('/api/v2',''),_0x465be7['id'])});break;default:logger['error']('[QUEUE]','Zendesk\x20account\x20type\x20not\x20recognized');}}})['catch'](function(_0x1f26f6){logger[_0x7e4a('0x5c')]('[QUEUE]\x20Error\x20running\x20Zendesk\x20integration',util[_0x7e4a('0x5d')](_0x1f26f6,{'showHidden':!![],'depth':null}));});};exports[_0x7e4a('0x5e')]=function(_0x563e5d,_0x5cdefb,_0x58df3f,_0x47d5d6,_0x1a2ada,_0x30d046,_0x1f711c){var _0x251e33,_0x41580f;_0x30d046[_0x7e4a('0x11')]=intUtil[_0x7e4a('0x49')](_0x30d046[_0x7e4a('0x11')]);_0x30d046[_0x7e4a('0x4a')]=intUtil[_0x7e4a('0x49')](_0x30d046['serverUrl']);if(_0x1f711c&&_0x1f711c['recordingFormat']&&_0x1f711c['recordingFormat']!=='none'){logger['info'](_0x7e4a('0x5f'),_0x7e4a('0x4d'));_0x5cdefb[_0x7e4a('0x4e')]=util[_0x7e4a('0xf')](_0x7e4a('0x4f'),_0x30d046[_0x7e4a('0x4a')],_0x5cdefb['uniqueid'],md5(_0x5cdefb['uniqueid']));}headers[_0x7e4a('0x51')]=getAuth(_0x30d046);return getUser(_0x30d046,_0x47d5d6['email'])[_0x7e4a('0x18')](function(_0x2b1aff){_0x251e33=_0x2b1aff;logger[_0x7e4a('0xd')](_0x7e4a('0x53'),_0x251e33['id']);return getEndUser(_0x30d046,_0x5cdefb[_0x7e4a('0x60')],_0x5cdefb[_0x7e4a('0x61')]);})['then'](function(_0x3698be){_0x41580f=_0x3698be;logger[_0x7e4a('0xd')]('The\x20Enduser\x20ID\x20is:',_0x41580f['id']);return getTicket(_0x30d046,_0x251e33,_0x41580f,_0x58df3f,_0x5cdefb);})[_0x7e4a('0x18')](function(_0x4f1452){if(_0x4f1452){logger[_0x7e4a('0xd')](_0x7e4a('0x56'),_0x4f1452['id']);switch(_0x30d046[_0x7e4a('0x3d')]){case _0x7e4a('0x62'):logger[_0x7e4a('0xd')](_0x7e4a('0x5f'),_0x7e4a('0x57'));return request({'uri':util[_0x7e4a('0xf')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x30d046[_0x7e4a('0x11')],_0x251e33['id'],_0x4f1452['id']),'method':_0x7e4a('0x12')});case _0x7e4a('0x63'):logger[_0x7e4a('0xd')](_0x7e4a('0x5f'),_0x7e4a('0x59'));emit(util['format'](_0x7e4a('0x64'),_0x47d5d6[_0x7e4a('0x14')]),'trigger:browser:url',{'uri':util[_0x7e4a('0xf')](_0x7e4a('0x65'),_0x30d046[_0x7e4a('0x11')][_0x7e4a('0x5b')](_0x7e4a('0x66'),''),_0x4f1452['id'])});break;default:logger[_0x7e4a('0x5c')](_0x7e4a('0x5f'),_0x7e4a('0x67'));}}})['catch'](function(_0x3f5b6a){logger[_0x7e4a('0x5c')](_0x7e4a('0x68'),util[_0x7e4a('0x5d')](_0x3f5b6a,{'showHidden':!![],'depth':null}));});};exports[_0x7e4a('0x69')]=function(_0x5198d6,_0x3c190d,_0x1eaa46,_0x49f6b8,_0x4addf6,_0x3f3208){var _0x177ea8,_0x4610f5;_0x3f3208[_0x7e4a('0x11')]=intUtil[_0x7e4a('0x49')](_0x3f3208[_0x7e4a('0x11')]);_0x3f3208[_0x7e4a('0x4a')]=intUtil[_0x7e4a('0x49')](_0x3f3208[_0x7e4a('0x4a')]);if(_0x4addf6&&_0x4addf6[_0x7e4a('0x4b')]){logger[_0x7e4a('0xd')]('['+_0x3c190d['lastevent'][_0x7e4a('0x6a')]()+']','Recording\x20is\x20enabled!');_0x3c190d[_0x7e4a('0x4e')]=util[_0x7e4a('0xf')](_0x7e4a('0x4f'),_0x3f3208[_0x7e4a('0x4a')],_0x3c190d[_0x7e4a('0x50')],md5(_0x3c190d[_0x7e4a('0x50')]));}else{_0x3c190d[_0x7e4a('0x4e')]='';}headers[_0x7e4a('0x51')]=getAuth(_0x3f3208);return getUser(_0x3f3208)[_0x7e4a('0x18')](function(_0x1697c1){_0x177ea8=_0x1697c1;logger[_0x7e4a('0xd')](_0x7e4a('0x53'),_0x177ea8['id']);return getEndUser(_0x3f3208,_0x3c190d[_0x7e4a('0x54')],_0x3c190d[_0x7e4a('0x55')]);})['then'](function(_0x5f3f02){_0x4610f5=_0x5f3f02;logger['info'](_0x7e4a('0x6b'),_0x4610f5['id']);return getTicket(_0x3f3208,_0x177ea8,_0x4610f5,_0x1eaa46,_0x3c190d);})['then'](function(_0x48a342){if(_0x48a342){logger[_0x7e4a('0xd')](_0x7e4a('0x56'),_0x48a342['id']);}})[_0x7e4a('0x6c')](function(_0x595db5){logger[_0x7e4a('0x5c')]('['+_0x3c190d['lastevent'][_0x7e4a('0x6a')]()+']'+_0x7e4a('0x6d'),util['inspect'](_0x595db5,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x6462=['Ticket\x20created!','validateEmail','%s/search.json','type:user\x20role:agent\x20email:%s','count','find','Admin\x20account\x20selected.','user','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Searching\x20enduser\x20with\x20phone','length','results','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','POST','Caller\x20-\x20%s','authType','%s:%s','username','password','token','Basic\x20%s','base64','debug','[HTTP]','GET','map','forEach','string','picklist','type','nameField','toLowerCase','content','toString','idField','custom_fields','push','variableName','customVariable','Variable','customField','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','%s/agent/tickets/%s','replace','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','recordingFormat','none','[OUTBOUND]','Authorization','email','destcalleridname','destcalleridnum','%s/channels/voice/agents/%d/tickets/%d/display.json','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','monitor_format','lastevent','toUpperCase','The\x20User\x20ID\x20is:','lodash','request-promise','md5','util','ioredis','../../../../config/environment','../../../../config/logger','redis','defaults','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','remoteUri','merge','Tags','name','getString','Subjects','Descriptions','Fields','then'];(function(_0xdea41a,_0x552987){var _0x15d0d8=function(_0x1e0d0b){while(--_0x1e0d0b){_0xdea41a['push'](_0xdea41a['shift']());}};_0x15d0d8(++_0x552987);}(_0x6462,0x187));var _0x2646=function(_0x44b517,_0x5d0ed5){_0x44b517=_0x44b517-0x0;var _0x82d9b5=_0x6462[_0x44b517];return _0x82d9b5;};'use strict';var _=require(_0x2646('0x0'));var rp=require(_0x2646('0x1'));var md5=require(_0x2646('0x2'));var util=require(_0x2646('0x3'));var Redis=require(_0x2646('0x4'));var intUtil=require('./util');var config=require(_0x2646('0x5'));var logger=require(_0x2646('0x6'))('zendesk');config[_0x2646('0x7')]=_[_0x2646('0x8')](config['redis'],{'host':'localhost','port':0x18eb});var io=require(_0x2646('0x9'))(new Redis(config[_0x2646('0x7')]));function emit(_0x4daf5f,_0x2b1d6a,_0x2ba22e){io['to'](_0x4daf5f)[_0x2646('0xa')](_0x2b1d6a,_0x2ba22e);}var headers={'Content-Type':_0x2646('0xb'),'Accept':_0x2646('0xb')};function getTicket(_0x194bdb,_0x225349,_0x1bd371,_0x17ad4c,_0x3a5daa){logger[_0x2646('0xc')](_0x2646('0xd'));return request({'uri':util[_0x2646('0xe')](_0x2646('0xf'),_0x194bdb[_0x2646('0x10')]),'method':'POST','body':{'ticket':_[_0x2646('0x11')]({'requester_id':_0x1bd371['id'],'submitter_id':_0x225349?_0x225349['id']:undefined,'assignee_id':_0x225349?_0x225349['id']:undefined,'tags':getTags(_0x17ad4c[_0x2646('0x12')],_0x2646('0x13')),'subject':intUtil[_0x2646('0x14')](_0x17ad4c[_0x2646('0x15')],_0x3a5daa,'\x20'),'description':intUtil[_0x2646('0x14')](_0x17ad4c['Descriptions'],_0x3a5daa,'\x0a'),'comment':{'public':![],'body':intUtil[_0x2646('0x14')](_0x17ad4c[_0x2646('0x16')],_0x3a5daa,'\x0a')}},getCustomFields(_0x17ad4c[_0x2646('0x17')],_0x3a5daa))}})[_0x2646('0x18')](function(_0x1a4cc9){logger[_0x2646('0xc')](_0x2646('0x19'));return _0x1a4cc9['ticket'];});}function getUser(_0x1b156e,_0x46ed17){if(intUtil[_0x2646('0x1a')](_0x46ed17)){logger[_0x2646('0xc')]('Getting\x20agent\x20with\x20email',_0x46ed17);return request({'uri':util['format'](_0x2646('0x1b'),_0x1b156e['remoteUri']),'qs':{'query':util[_0x2646('0xe')](_0x2646('0x1c'),_0x46ed17)}})[_0x2646('0x18')](function(_0x2f3240){if(_0x2f3240[_0x2646('0x1d')]){logger[_0x2646('0xc')]('Agent\x20found!');return _[_0x2646('0x1e')](_0x2f3240['results'],{'email':_0x46ed17,'role':'agent'});}else{logger[_0x2646('0xc')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x2646('0xe')]('%s/users/me.json',_0x1b156e[_0x2646('0x10')])})[_0x2646('0x18')](function(_0x10ade2){logger[_0x2646('0xc')](_0x2646('0x1f'));return _0x10ade2[_0x2646('0x20')];});}});}else{logger['info'](_0x2646('0x21'));return request({'uri':util[_0x2646('0xe')](_0x2646('0x22'),_0x1b156e[_0x2646('0x10')])})[_0x2646('0x18')](function(_0x5533e3){logger['info'](_0x2646('0x1f'));return _0x5533e3['user'];});}}function getEndUser(_0x11609b,_0x268d0e,_0x3f384f){logger['info'](_0x2646('0x23'),_0x3f384f);return request({'uri':util[_0x2646('0xe')](_0x2646('0x1b'),_0x11609b[_0x2646('0x10')]),'qs':{'query':util[_0x2646('0xe')]('type:user\x20role:end-user\x20phone:%s',_0x3f384f)}})[_0x2646('0x18')](function(_0x2f2fb9){var _0x25b55a;if(_0x2f2fb9['results'][_0x2646('0x24')]){_0x2f2fb9[_0x2646('0x25')]=_['filter'](_0x2f2fb9[_0x2646('0x25')],{'suspended':![],'role':'end-user'});if(_0x2f2fb9['results']['length']){_0x25b55a=_[_0x2646('0x26')](_0x2f2fb9[_0x2646('0x25')]);}}if(_0x25b55a){logger['info'](_0x2646('0x27'));return _0x25b55a;}else{logger[_0x2646('0xc')](_0x2646('0x28'));return request({'uri':util[_0x2646('0xe')](_0x2646('0x29'),_0x11609b[_0x2646('0x10')]),'method':_0x2646('0x2a'),'body':{'user':{'role':'end-user','name':util[_0x2646('0xe')](_0x2646('0x2b'),_0x268d0e||_0x3f384f),'phone':_0x3f384f}}})[_0x2646('0x18')](function(_0x24c241){logger['info']('Enduser\x20created.');return _0x24c241[_0x2646('0x20')];});}});}function getAuth(_0x4aa577){var _0x4fc4fb;if(_0x4aa577[_0x2646('0x2c')]==='password'){_0x4fc4fb=util['format'](_0x2646('0x2d'),_0x4aa577[_0x2646('0x2e')],_0x4aa577[_0x2646('0x2f')]);}else if(_0x4aa577[_0x2646('0x2c')]===_0x2646('0x30')){_0x4fc4fb=util[_0x2646('0xe')]('%s/token:%s',_0x4aa577['username'],_0x4aa577[_0x2646('0x30')]);}return util[_0x2646('0xe')](_0x2646('0x31'),new Buffer(_0x4fc4fb)['toString'](_0x2646('0x32')));}function request(_0x482254){logger[_0x2646('0x33')](_0x2646('0x34'),JSON['stringify'](_0x482254));return rp(_[_0x2646('0x8')](_0x482254,{'method':_0x2646('0x35'),'headers':headers,'json':!![]}));}function getTags(_0x3cd45e,_0x4f5393){var _0x5a1625=[];if(_0x3cd45e&&_0x3cd45e[_0x2646('0x24')]>0x0){_0x5a1625=_[_0x2646('0x36')](_0x3cd45e,_0x4f5393);}return _0x5a1625;}function getCustomFields(_0xdf8d51,_0x4f633d){var _0x4877cc=[];var _0x196fa1={'custom_fields':[]};if(_0xdf8d51[_0x2646('0x24')]>0x0){_[_0x2646('0x37')](_0xdf8d51,function(_0x27aaf5){if(_['includes']([_0x2646('0x38'),_0x2646('0x39')],_0x27aaf5[_0x2646('0x3a')])&&_0x27aaf5['nameField']&&!_0x27aaf5['customField']){_0x196fa1[_0x27aaf5[_0x2646('0x3b')][_0x2646('0x3c')]()]=_0x27aaf5[_0x2646('0x3d')][_0x2646('0x3e')]();}else if(_['includes']([_0x2646('0x38'),_0x2646('0x39')],_0x27aaf5[_0x2646('0x3a')])&&_0x27aaf5[_0x2646('0x3f')]&&_0x27aaf5['customField']){_0x196fa1[_0x2646('0x40')][_0x2646('0x41')]({'id':_0x27aaf5[_0x2646('0x3f')],'value':_0x27aaf5['content']['toString']()});}else if(_0x27aaf5[_0x2646('0x3a')]==='variable'&&_0x27aaf5[_0x2646('0x42')]&&_0x27aaf5[_0x2646('0x3f')]&&_0x27aaf5['customField']){_0x4f633d[_0x27aaf5[_0x2646('0x42')]]&&_0x196fa1[_0x2646('0x40')]['push']({'id':_0x27aaf5[_0x2646('0x3f')],'value':_0x4f633d[_0x27aaf5[_0x2646('0x42')]]['toString']()});}else if(_0x27aaf5[_0x2646('0x3a')]===_0x2646('0x43')&&_0x27aaf5[_0x2646('0x44')]&&_0x27aaf5[_0x2646('0x44')]['name']&&_0x27aaf5['idField']&&_0x27aaf5[_0x2646('0x45')]){_0x4f633d[_0x27aaf5[_0x2646('0x44')][_0x2646('0x13')][_0x2646('0x3c')]()]&&_0x196fa1['custom_fields'][_0x2646('0x41')]({'id':_0x27aaf5[_0x2646('0x3f')],'value':_0x4f633d[_0x27aaf5[_0x2646('0x44')][_0x2646('0x13')]['toLowerCase']()][_0x2646('0x3e')]()});}});}return _0x196fa1;}exports['queue']=function(_0x3e3277,_0x19ecaf,_0x2a858e,_0xc61973,_0xfde522,_0x23d01d){var _0xee95ba,_0xb0e603;_0x23d01d['remoteUri']=intUtil[_0x2646('0x46')](_0x23d01d[_0x2646('0x10')]);_0x23d01d[_0x2646('0x47')]=intUtil[_0x2646('0x46')](_0x23d01d[_0x2646('0x47')]);if(_0xfde522&&_0xfde522['monitor_format']){logger[_0x2646('0xc')](_0x2646('0x48'),_0x2646('0x49'));_0x19ecaf[_0x2646('0x4a')]=util['format'](_0x2646('0x4b'),_0x23d01d[_0x2646('0x47')],_0x19ecaf[_0x2646('0x4c')],md5(_0x19ecaf['uniqueid']));}else{_0x19ecaf[_0x2646('0x4a')]='';}headers['Authorization']=getAuth(_0x23d01d);return getUser(_0x23d01d,_0xc61973['email'])[_0x2646('0x18')](function(_0x26a26a){_0xee95ba=_0x26a26a;logger['info']('The\x20User\x20ID\x20is:',_0xee95ba['id']);return getEndUser(_0x23d01d,_0x19ecaf['calleridname'],_0x19ecaf[_0x2646('0x4d')]);})['then'](function(_0x3719e9){_0xb0e603=_0x3719e9;logger[_0x2646('0xc')](_0x2646('0x4e'),_0xb0e603['id']);return getTicket(_0x23d01d,_0xee95ba,_0xb0e603,_0x2a858e,_0x19ecaf);})['then'](function(_0x4a8a8d){if(_0x4a8a8d){logger['info'](_0x2646('0x4f'),_0x4a8a8d['id']);switch(_0x23d01d[_0x2646('0x3a')]){case _0x2646('0x50'):logger[_0x2646('0xc')](_0x2646('0x48'),_0x2646('0x51'));return request({'uri':util[_0x2646('0xe')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x23d01d[_0x2646('0x10')],_0xee95ba['id'],_0x4a8a8d['id']),'method':_0x2646('0x2a')});case _0x2646('0x52'):logger[_0x2646('0xc')](_0x2646('0x48'),_0x2646('0x53'));emit(util['format'](_0x2646('0x54'),_0xc61973[_0x2646('0x13')]),'trigger:browser:url',{'uri':util[_0x2646('0xe')](_0x2646('0x55'),_0x23d01d[_0x2646('0x10')][_0x2646('0x56')]('/api/v2',''),_0x4a8a8d['id'])});break;default:logger[_0x2646('0x57')](_0x2646('0x48'),_0x2646('0x58'));}}})[_0x2646('0x59')](function(_0x55db8d){logger[_0x2646('0x57')](_0x2646('0x5a'),util['inspect'](_0x55db8d,{'showHidden':!![],'depth':null}));});};exports['outbound']=function(_0x132ecc,_0x11dd31,_0x5148fe,_0x5d4fa3,_0x207ffc,_0x44c053,_0x2e8ac9){var _0x5b26c6,_0x37e1b5;_0x44c053[_0x2646('0x10')]=intUtil[_0x2646('0x46')](_0x44c053[_0x2646('0x10')]);_0x44c053[_0x2646('0x47')]=intUtil['stripTrailingSlash'](_0x44c053['serverUrl']);if(_0x2e8ac9&&_0x2e8ac9[_0x2646('0x5b')]&&_0x2e8ac9[_0x2646('0x5b')]!==_0x2646('0x5c')){logger[_0x2646('0xc')](_0x2646('0x5d'),_0x2646('0x49'));_0x11dd31[_0x2646('0x4a')]=util[_0x2646('0xe')](_0x2646('0x4b'),_0x44c053[_0x2646('0x47')],_0x11dd31[_0x2646('0x4c')],md5(_0x11dd31[_0x2646('0x4c')]));}headers[_0x2646('0x5e')]=getAuth(_0x44c053);return getUser(_0x44c053,_0x5d4fa3[_0x2646('0x5f')])[_0x2646('0x18')](function(_0x4bf2a1){_0x5b26c6=_0x4bf2a1;logger[_0x2646('0xc')]('The\x20User\x20ID\x20is:',_0x5b26c6['id']);return getEndUser(_0x44c053,_0x11dd31[_0x2646('0x60')],_0x11dd31[_0x2646('0x61')]);})[_0x2646('0x18')](function(_0x43e31a){_0x37e1b5=_0x43e31a;logger[_0x2646('0xc')](_0x2646('0x4e'),_0x37e1b5['id']);return getTicket(_0x44c053,_0x5b26c6,_0x37e1b5,_0x5148fe,_0x11dd31);})['then'](function(_0x4b8cb9){if(_0x4b8cb9){logger['info'](_0x2646('0x4f'),_0x4b8cb9['id']);switch(_0x44c053['type']){case _0x2646('0x50'):logger[_0x2646('0xc')](_0x2646('0x5d'),_0x2646('0x51'));return request({'uri':util[_0x2646('0xe')](_0x2646('0x62'),_0x44c053['remoteUri'],_0x5b26c6['id'],_0x4b8cb9['id']),'method':_0x2646('0x2a')});case'newTab':logger['info']('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x2646('0xe')](_0x2646('0x54'),_0x5d4fa3[_0x2646('0x13')]),'trigger:browser:url',{'uri':util['format'](_0x2646('0x55'),_0x44c053[_0x2646('0x10')][_0x2646('0x56')]('/api/v2',''),_0x4b8cb9['id'])});break;default:logger[_0x2646('0x57')](_0x2646('0x5d'),_0x2646('0x58'));}}})[_0x2646('0x59')](function(_0xfb0280){logger[_0x2646('0x57')](_0x2646('0x63'),util['inspect'](_0xfb0280,{'showHidden':!![],'depth':null}));});};exports['unmanaged']=function(_0x1bc147,_0x3aebdf,_0x58169b,_0x339957,_0x282edd,_0x2486fc){var _0x2a124e,_0x465674;_0x2486fc[_0x2646('0x10')]=intUtil[_0x2646('0x46')](_0x2486fc[_0x2646('0x10')]);_0x2486fc[_0x2646('0x47')]=intUtil[_0x2646('0x46')](_0x2486fc[_0x2646('0x47')]);if(_0x282edd&&_0x282edd[_0x2646('0x64')]){logger[_0x2646('0xc')]('['+_0x3aebdf[_0x2646('0x65')][_0x2646('0x66')]()+']',_0x2646('0x49'));_0x3aebdf['recordingURL']=util[_0x2646('0xe')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x2486fc[_0x2646('0x47')],_0x3aebdf[_0x2646('0x4c')],md5(_0x3aebdf[_0x2646('0x4c')]));}else{_0x3aebdf[_0x2646('0x4a')]='';}headers[_0x2646('0x5e')]=getAuth(_0x2486fc);return getUser(_0x2486fc)[_0x2646('0x18')](function(_0x27682d){_0x2a124e=_0x27682d;logger[_0x2646('0xc')](_0x2646('0x67'),_0x2a124e['id']);return getEndUser(_0x2486fc,_0x3aebdf['calleridname'],_0x3aebdf[_0x2646('0x4d')]);})[_0x2646('0x18')](function(_0x45bc4b){_0x465674=_0x45bc4b;logger['info']('The\x20Enduser\x20ID\x20is:',_0x465674['id']);return getTicket(_0x2486fc,_0x2a124e,_0x465674,_0x58169b,_0x3aebdf);})[_0x2646('0x18')](function(_0x305f90){if(_0x305f90){logger[_0x2646('0xc')](_0x2646('0x4f'),_0x305f90['id']);}})[_0x2646('0x59')](function(_0x1c27fb){logger[_0x2646('0x57')]('['+_0x3aebdf['lastevent'][_0x2646('0x66')]()+']'+'\x20Error\x20running\x20Zendesk\x20integration',util['inspect'](_0x1c27fb,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
git://repos.xcallymotion.com / motion2.git / blobdiff