// * treaties. The SOFTWARE PRODUCT is licensed, not sold. *
// * *
// *************************************************************************
-var _0x9aea=['\x20Error\x20running\x20Zendesk\x20integration','lodash','md5','ioredis','./util','../../../../config/logger','zendesk','redis','defaults','socket.io-emitter','emit','application/json','Creating\x20new\x20ticket...','%s/tickets.json','remoteUri','POST','merge','Tags','name','getString','Subjects','Descriptions','Fields','info','Ticket\x20created!','ticket','Getting\x20agent\x20with\x20email','format','count','Agent\x20found!','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','then','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','%s/search.json','type:user\x20role:end-user\x20phone:%s','length','filter','first','Enduser\x20found!','%s/users.json','end-user','Caller\x20-\x20%s','password','%s:%s','username','token','%s/token:%s','Basic\x20%s','toString','base64','debug','[HTTP]','stringify','GET','map','type','nameField','toLowerCase','string','idField','customField','custom_fields','content','variable','variableName','push','customVariable','Variable','queue','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','Authorization','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/agent/tickets/%s','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','inspect','outbound','stripTrailingSlash','recordingFormat','none','[OUTBOUND]','uniqueid','email','destcalleridname','destcalleridnum','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','lastevent','toUpperCase'];(function(_0x4ee9f4,_0x128afa){var _0x3cb6e8=function(_0x11629f){while(--_0x11629f){_0x4ee9f4['push'](_0x4ee9f4['shift']());}};_0x3cb6e8(++_0x128afa);}(_0x9aea,0xdd));var _0xa9ae=function(_0x5a921a,_0x4239f9){_0x5a921a=_0x5a921a-0x0;var _0x7ba25=_0x9aea[_0x5a921a];return _0x7ba25;};'use strict';var _=require(_0xa9ae('0x0'));var rp=require('request-promise');var md5=require(_0xa9ae('0x1'));var util=require('util');var Redis=require(_0xa9ae('0x2'));var intUtil=require(_0xa9ae('0x3'));var config=require('../../../../config/environment');var logger=require(_0xa9ae('0x4'))(_0xa9ae('0x5'));config[_0xa9ae('0x6')]=_[_0xa9ae('0x7')](config[_0xa9ae('0x6')],{'host':'localhost','port':0x18eb});var io=require(_0xa9ae('0x8'))(new Redis(config[_0xa9ae('0x6')]));function emit(_0x1e57c4,_0x53e52c,_0x1f2e4b){io['to'](_0x1e57c4)[_0xa9ae('0x9')](_0x53e52c,_0x1f2e4b);}var headers={'Content-Type':_0xa9ae('0xa'),'Accept':_0xa9ae('0xa')};function getTicket(_0x1882dc,_0x2d1188,_0x1816c2,_0x337dfb,_0x2f238f){logger['info'](_0xa9ae('0xb'));return request({'uri':util['format'](_0xa9ae('0xc'),_0x1882dc[_0xa9ae('0xd')]),'method':_0xa9ae('0xe'),'body':{'ticket':_[_0xa9ae('0xf')]({'requester_id':_0x1816c2['id'],'submitter_id':_0x2d1188?_0x2d1188['id']:undefined,'assignee_id':_0x2d1188?_0x2d1188['id']:undefined,'tags':getTags(_0x337dfb[_0xa9ae('0x10')],_0xa9ae('0x11')),'subject':intUtil[_0xa9ae('0x12')](_0x337dfb[_0xa9ae('0x13')],_0x2f238f,'\x20'),'description':intUtil['getString'](_0x337dfb[_0xa9ae('0x14')],_0x2f238f,'\x0a'),'comment':{'public':![],'body':intUtil[_0xa9ae('0x12')](_0x337dfb[_0xa9ae('0x14')],_0x2f238f,'\x0a')}},getCustomFields(_0x337dfb[_0xa9ae('0x15')],_0x2f238f))}})['then'](function(_0x28ce2d){logger[_0xa9ae('0x16')](_0xa9ae('0x17'));return _0x28ce2d[_0xa9ae('0x18')];});}function getUser(_0x77b0a4,_0xddb095){if(intUtil['validateEmail'](_0xddb095)){logger[_0xa9ae('0x16')](_0xa9ae('0x19'),_0xddb095);return request({'uri':util[_0xa9ae('0x1a')]('%s/search.json',_0x77b0a4['remoteUri']),'qs':{'query':util[_0xa9ae('0x1a')]('type:user\x20role:agent\x20email:%s',_0xddb095)}})['then'](function(_0x18911b){if(_0x18911b[_0xa9ae('0x1b')]){logger[_0xa9ae('0x16')](_0xa9ae('0x1c'));return _['find'](_0x18911b[_0xa9ae('0x1d')],{'email':_0xddb095,'role':_0xa9ae('0x1e')});}else{logger[_0xa9ae('0x16')](_0xa9ae('0x1f'));return request({'uri':util[_0xa9ae('0x1a')](_0xa9ae('0x20'),_0x77b0a4[_0xa9ae('0xd')])})['then'](function(_0xc021cf){logger['info']('Admin\x20account\x20selected.');return _0xc021cf['user'];});}});}else{logger['info'](_0xa9ae('0x1f'));return request({'uri':util['format'](_0xa9ae('0x20'),_0x77b0a4['remoteUri'])})[_0xa9ae('0x21')](function(_0x38eaeb){logger[_0xa9ae('0x16')](_0xa9ae('0x22'));return _0x38eaeb[_0xa9ae('0x23')];});}}function getEndUser(_0x3f3f97,_0x23c1ec,_0x5e82f1){logger[_0xa9ae('0x16')](_0xa9ae('0x24'),_0x5e82f1);return request({'uri':util[_0xa9ae('0x1a')](_0xa9ae('0x25'),_0x3f3f97[_0xa9ae('0xd')]),'qs':{'query':util[_0xa9ae('0x1a')](_0xa9ae('0x26'),_0x5e82f1)}})['then'](function(_0x489e88){var _0x2f1a9f;if(_0x489e88[_0xa9ae('0x1d')][_0xa9ae('0x27')]){_0x489e88[_0xa9ae('0x1d')]=_[_0xa9ae('0x28')](_0x489e88['results'],{'suspended':![],'role':'end-user'});if(_0x489e88[_0xa9ae('0x1d')][_0xa9ae('0x27')]){_0x2f1a9f=_[_0xa9ae('0x29')](_0x489e88[_0xa9ae('0x1d')]);}}if(_0x2f1a9f){logger[_0xa9ae('0x16')](_0xa9ae('0x2a'));return _0x2f1a9f;}else{logger['info']('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0xa9ae('0x1a')](_0xa9ae('0x2b'),_0x3f3f97[_0xa9ae('0xd')]),'method':_0xa9ae('0xe'),'body':{'user':{'role':_0xa9ae('0x2c'),'name':util[_0xa9ae('0x1a')](_0xa9ae('0x2d'),_0x23c1ec||_0x5e82f1),'phone':_0x5e82f1}}})[_0xa9ae('0x21')](function(_0x5c4f79){logger[_0xa9ae('0x16')]('Enduser\x20created.');return _0x5c4f79[_0xa9ae('0x23')];});}});}function getAuth(_0x107ef8){var _0x3a701b;if(_0x107ef8['authType']===_0xa9ae('0x2e')){_0x3a701b=util[_0xa9ae('0x1a')](_0xa9ae('0x2f'),_0x107ef8[_0xa9ae('0x30')],_0x107ef8[_0xa9ae('0x2e')]);}else if(_0x107ef8['authType']===_0xa9ae('0x31')){_0x3a701b=util[_0xa9ae('0x1a')](_0xa9ae('0x32'),_0x107ef8['username'],_0x107ef8['token']);}return util[_0xa9ae('0x1a')](_0xa9ae('0x33'),new Buffer(_0x3a701b)[_0xa9ae('0x34')](_0xa9ae('0x35')));}function request(_0x484f67){logger[_0xa9ae('0x36')](_0xa9ae('0x37'),JSON[_0xa9ae('0x38')](_0x484f67));return rp(_[_0xa9ae('0x7')](_0x484f67,{'method':_0xa9ae('0x39'),'headers':headers,'json':!![]}));}function getTags(_0x4eafaf,_0x6ca134){var _0x4b890e=[];if(_0x4eafaf&&_0x4eafaf[_0xa9ae('0x27')]>0x0){_0x4b890e=_[_0xa9ae('0x3a')](_0x4eafaf,_0x6ca134);}return _0x4b890e;}function getCustomFields(_0xc0db08,_0x57fc9d){var _0x15a8b4=[];var _0x1ffcab={'custom_fields':[]};if(_0xc0db08[_0xa9ae('0x27')]>0x0){_['forEach'](_0xc0db08,function(_0x2e0d90){if(_0x2e0d90[_0xa9ae('0x3b')]==='string'&&_0x2e0d90[_0xa9ae('0x3c')]&&!_0x2e0d90['customField']){_0x1ffcab[_0x2e0d90[_0xa9ae('0x3c')][_0xa9ae('0x3d')]()]=_0x2e0d90['content'][_0xa9ae('0x34')]();}else if(_0x2e0d90[_0xa9ae('0x3b')]===_0xa9ae('0x3e')&&_0x2e0d90[_0xa9ae('0x3f')]&&_0x2e0d90[_0xa9ae('0x40')]){_0x1ffcab[_0xa9ae('0x41')]['push']({'id':_0x2e0d90[_0xa9ae('0x3f')],'value':_0x2e0d90[_0xa9ae('0x42')]['toString']()});}else if(_0x2e0d90['type']===_0xa9ae('0x43')&&_0x2e0d90[_0xa9ae('0x44')]&&_0x2e0d90[_0xa9ae('0x3f')]&&_0x2e0d90[_0xa9ae('0x40')]){_0x57fc9d[_0x2e0d90['variableName']]&&_0x1ffcab[_0xa9ae('0x41')][_0xa9ae('0x45')]({'id':_0x2e0d90[_0xa9ae('0x3f')],'value':_0x57fc9d[_0x2e0d90[_0xa9ae('0x44')]][_0xa9ae('0x34')]()});}else if(_0x2e0d90[_0xa9ae('0x3b')]===_0xa9ae('0x46')&&_0x2e0d90['Variable']&&_0x2e0d90[_0xa9ae('0x47')][_0xa9ae('0x11')]&&_0x2e0d90['idField']&&_0x2e0d90[_0xa9ae('0x40')]){_0x57fc9d[_0x2e0d90['Variable'][_0xa9ae('0x11')][_0xa9ae('0x3d')]()]&&_0x1ffcab[_0xa9ae('0x41')][_0xa9ae('0x45')]({'id':_0x2e0d90[_0xa9ae('0x3f')],'value':_0x57fc9d[_0x2e0d90[_0xa9ae('0x47')][_0xa9ae('0x11')]['toLowerCase']()][_0xa9ae('0x34')]()});}});}return _0x1ffcab;}exports[_0xa9ae('0x48')]=function(_0x5cc0e3,_0x40f77d,_0x373a21,_0x238797,_0x275b3a,_0x6f6cde){var _0x76502d,_0x571cb4;_0x6f6cde[_0xa9ae('0xd')]=intUtil['stripTrailingSlash'](_0x6f6cde[_0xa9ae('0xd')]);_0x6f6cde[_0xa9ae('0x49')]=intUtil['stripTrailingSlash'](_0x6f6cde['serverUrl']);if(_0x275b3a&&_0x275b3a[_0xa9ae('0x4a')]){logger[_0xa9ae('0x16')](_0xa9ae('0x4b'),_0xa9ae('0x4c'));_0x40f77d[_0xa9ae('0x4d')]=util[_0xa9ae('0x1a')](_0xa9ae('0x4e'),_0x6f6cde[_0xa9ae('0x49')],_0x40f77d['uniqueid'],md5(_0x40f77d['uniqueid']));}else{_0x40f77d[_0xa9ae('0x4d')]='';}headers[_0xa9ae('0x4f')]=getAuth(_0x6f6cde);return getUser(_0x6f6cde,_0x238797['email'])[_0xa9ae('0x21')](function(_0x38f24c){_0x76502d=_0x38f24c;logger[_0xa9ae('0x16')](_0xa9ae('0x50'),_0x76502d['id']);return getEndUser(_0x6f6cde,_0x40f77d[_0xa9ae('0x51')],_0x40f77d[_0xa9ae('0x52')]);})[_0xa9ae('0x21')](function(_0x2f74bb){_0x571cb4=_0x2f74bb;logger['info'](_0xa9ae('0x53'),_0x571cb4['id']);return getTicket(_0x6f6cde,_0x76502d,_0x571cb4,_0x373a21,_0x40f77d);})[_0xa9ae('0x21')](function(_0x5ea18d){if(_0x5ea18d){logger[_0xa9ae('0x16')]('The\x20Ticket\x20ID\x20is:',_0x5ea18d['id']);switch(_0x6f6cde['type']){case'integrationTab':logger[_0xa9ae('0x16')](_0xa9ae('0x4b'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util['format']('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x6f6cde[_0xa9ae('0xd')],_0x76502d['id'],_0x5ea18d['id']),'method':'POST'});case _0xa9ae('0x54'):logger[_0xa9ae('0x16')]('[QUEUE]',_0xa9ae('0x55'));emit(util['format'](_0xa9ae('0x56'),_0x238797[_0xa9ae('0x11')]),_0xa9ae('0x57'),{'uri':util[_0xa9ae('0x1a')](_0xa9ae('0x58'),_0x6f6cde[_0xa9ae('0xd')],_0x5ea18d['id'])});break;default:logger[_0xa9ae('0x59')](_0xa9ae('0x4b'),_0xa9ae('0x5a'));}}})[_0xa9ae('0x5b')](function(_0x22ab67){logger[_0xa9ae('0x59')]('[QUEUE]\x20Error\x20running\x20Zendesk\x20integration',util[_0xa9ae('0x5c')](_0x22ab67,{'showHidden':!![],'depth':null}));});};exports[_0xa9ae('0x5d')]=function(_0x24087a,_0x205c90,_0x7dae60,_0x59de12,_0x4fe9e7,_0x1d5607,_0x4612f1){var _0x4f1219,_0x521c8c;_0x1d5607[_0xa9ae('0xd')]=intUtil['stripTrailingSlash'](_0x1d5607[_0xa9ae('0xd')]);_0x1d5607[_0xa9ae('0x49')]=intUtil[_0xa9ae('0x5e')](_0x1d5607['serverUrl']);if(_0x4612f1&&_0x4612f1[_0xa9ae('0x5f')]&&_0x4612f1['recordingFormat']!==_0xa9ae('0x60')){logger['info'](_0xa9ae('0x61'),_0xa9ae('0x4c'));_0x205c90[_0xa9ae('0x4d')]=util[_0xa9ae('0x1a')](_0xa9ae('0x4e'),_0x1d5607[_0xa9ae('0x49')],_0x205c90['uniqueid'],md5(_0x205c90[_0xa9ae('0x62')]));}headers[_0xa9ae('0x4f')]=getAuth(_0x1d5607);return getUser(_0x1d5607,_0x59de12[_0xa9ae('0x63')])[_0xa9ae('0x21')](function(_0x5842e5){_0x4f1219=_0x5842e5;logger[_0xa9ae('0x16')](_0xa9ae('0x50'),_0x4f1219['id']);return getEndUser(_0x1d5607,_0x205c90[_0xa9ae('0x64')],_0x205c90[_0xa9ae('0x65')]);})[_0xa9ae('0x21')](function(_0x1f563a){_0x521c8c=_0x1f563a;logger[_0xa9ae('0x16')](_0xa9ae('0x53'),_0x521c8c['id']);return getTicket(_0x1d5607,_0x4f1219,_0x521c8c,_0x7dae60,_0x205c90);})[_0xa9ae('0x21')](function(_0x28756d){if(_0x28756d){logger['info'](_0xa9ae('0x66'),_0x28756d['id']);switch(_0x1d5607[_0xa9ae('0x3b')]){case _0xa9ae('0x67'):logger[_0xa9ae('0x16')]('[OUTBOUND]',_0xa9ae('0x68'));return request({'uri':util[_0xa9ae('0x1a')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x1d5607[_0xa9ae('0xd')],_0x4f1219['id'],_0x28756d['id']),'method':_0xa9ae('0xe')});case _0xa9ae('0x54'):logger['info']('[OUTBOUND]',_0xa9ae('0x55'));emit(util[_0xa9ae('0x1a')]('user:%s',_0x59de12['name']),_0xa9ae('0x57'),{'uri':util[_0xa9ae('0x1a')](_0xa9ae('0x58'),_0x1d5607['remoteUri'],_0x28756d['id'])});break;default:logger[_0xa9ae('0x59')](_0xa9ae('0x61'),_0xa9ae('0x5a'));}}})[_0xa9ae('0x5b')](function(_0x52127b){logger[_0xa9ae('0x59')](_0xa9ae('0x69'),util[_0xa9ae('0x5c')](_0x52127b,{'showHidden':!![],'depth':null}));});};exports[_0xa9ae('0x6a')]=function(_0x110405,_0x53445e,_0x4acac8,_0x296708,_0x1a632a,_0x2317ec){var _0x505cc6,_0x296609;_0x2317ec[_0xa9ae('0xd')]=intUtil[_0xa9ae('0x5e')](_0x2317ec['remoteUri']);_0x2317ec['serverUrl']=intUtil[_0xa9ae('0x5e')](_0x2317ec['serverUrl']);if(_0x1a632a&&_0x1a632a[_0xa9ae('0x4a')]){logger[_0xa9ae('0x16')]('['+_0x53445e[_0xa9ae('0x6b')][_0xa9ae('0x6c')]()+']',_0xa9ae('0x4c'));_0x53445e[_0xa9ae('0x4d')]=util[_0xa9ae('0x1a')](_0xa9ae('0x4e'),_0x2317ec[_0xa9ae('0x49')],_0x53445e[_0xa9ae('0x62')],md5(_0x53445e['uniqueid']));}else{_0x53445e[_0xa9ae('0x4d')]='';}headers['Authorization']=getAuth(_0x2317ec);return getUser(_0x2317ec)[_0xa9ae('0x21')](function(_0x3bca8f){_0x505cc6=_0x3bca8f;logger[_0xa9ae('0x16')](_0xa9ae('0x50'),_0x505cc6['id']);return getEndUser(_0x2317ec,_0x53445e[_0xa9ae('0x51')],_0x53445e['calleridnum']);})[_0xa9ae('0x21')](function(_0x2e9c2e){_0x296609=_0x2e9c2e;logger[_0xa9ae('0x16')](_0xa9ae('0x53'),_0x296609['id']);return getTicket(_0x2317ec,_0x505cc6,_0x296609,_0x4acac8,_0x53445e);})[_0xa9ae('0x21')](function(_0x5c02d3){if(_0x5c02d3){logger[_0xa9ae('0x16')](_0xa9ae('0x66'),_0x5c02d3['id']);}})[_0xa9ae('0x5b')](function(_0x1fad1c){logger[_0xa9ae('0x59')]('['+_0x53445e['lastevent']['toUpperCase']()+']'+_0xa9ae('0x6d'),util[_0xa9ae('0x5c')](_0x1fad1c,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x6462=['Ticket\x20created!','validateEmail','%s/search.json','type:user\x20role:agent\x20email:%s','count','find','Admin\x20account\x20selected.','user','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Searching\x20enduser\x20with\x20phone','length','results','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','POST','Caller\x20-\x20%s','authType','%s:%s','username','password','token','Basic\x20%s','base64','debug','[HTTP]','GET','map','forEach','string','picklist','type','nameField','toLowerCase','content','toString','idField','custom_fields','push','variableName','customVariable','Variable','customField','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','%s/agent/tickets/%s','replace','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','recordingFormat','none','[OUTBOUND]','Authorization','email','destcalleridname','destcalleridnum','%s/channels/voice/agents/%d/tickets/%d/display.json','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','monitor_format','lastevent','toUpperCase','The\x20User\x20ID\x20is:','lodash','request-promise','md5','util','ioredis','../../../../config/environment','../../../../config/logger','redis','defaults','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','remoteUri','merge','Tags','name','getString','Subjects','Descriptions','Fields','then'];(function(_0xdea41a,_0x552987){var _0x15d0d8=function(_0x1e0d0b){while(--_0x1e0d0b){_0xdea41a['push'](_0xdea41a['shift']());}};_0x15d0d8(++_0x552987);}(_0x6462,0x187));var _0x2646=function(_0x44b517,_0x5d0ed5){_0x44b517=_0x44b517-0x0;var _0x82d9b5=_0x6462[_0x44b517];return _0x82d9b5;};'use strict';var _=require(_0x2646('0x0'));var rp=require(_0x2646('0x1'));var md5=require(_0x2646('0x2'));var util=require(_0x2646('0x3'));var Redis=require(_0x2646('0x4'));var intUtil=require('./util');var config=require(_0x2646('0x5'));var logger=require(_0x2646('0x6'))('zendesk');config[_0x2646('0x7')]=_[_0x2646('0x8')](config['redis'],{'host':'localhost','port':0x18eb});var io=require(_0x2646('0x9'))(new Redis(config[_0x2646('0x7')]));function emit(_0x4daf5f,_0x2b1d6a,_0x2ba22e){io['to'](_0x4daf5f)[_0x2646('0xa')](_0x2b1d6a,_0x2ba22e);}var headers={'Content-Type':_0x2646('0xb'),'Accept':_0x2646('0xb')};function getTicket(_0x194bdb,_0x225349,_0x1bd371,_0x17ad4c,_0x3a5daa){logger[_0x2646('0xc')](_0x2646('0xd'));return request({'uri':util[_0x2646('0xe')](_0x2646('0xf'),_0x194bdb[_0x2646('0x10')]),'method':'POST','body':{'ticket':_[_0x2646('0x11')]({'requester_id':_0x1bd371['id'],'submitter_id':_0x225349?_0x225349['id']:undefined,'assignee_id':_0x225349?_0x225349['id']:undefined,'tags':getTags(_0x17ad4c[_0x2646('0x12')],_0x2646('0x13')),'subject':intUtil[_0x2646('0x14')](_0x17ad4c[_0x2646('0x15')],_0x3a5daa,'\x20'),'description':intUtil[_0x2646('0x14')](_0x17ad4c['Descriptions'],_0x3a5daa,'\x0a'),'comment':{'public':![],'body':intUtil[_0x2646('0x14')](_0x17ad4c[_0x2646('0x16')],_0x3a5daa,'\x0a')}},getCustomFields(_0x17ad4c[_0x2646('0x17')],_0x3a5daa))}})[_0x2646('0x18')](function(_0x1a4cc9){logger[_0x2646('0xc')](_0x2646('0x19'));return _0x1a4cc9['ticket'];});}function getUser(_0x1b156e,_0x46ed17){if(intUtil[_0x2646('0x1a')](_0x46ed17)){logger[_0x2646('0xc')]('Getting\x20agent\x20with\x20email',_0x46ed17);return request({'uri':util['format'](_0x2646('0x1b'),_0x1b156e['remoteUri']),'qs':{'query':util[_0x2646('0xe')](_0x2646('0x1c'),_0x46ed17)}})[_0x2646('0x18')](function(_0x2f3240){if(_0x2f3240[_0x2646('0x1d')]){logger[_0x2646('0xc')]('Agent\x20found!');return _[_0x2646('0x1e')](_0x2f3240['results'],{'email':_0x46ed17,'role':'agent'});}else{logger[_0x2646('0xc')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x2646('0xe')]('%s/users/me.json',_0x1b156e[_0x2646('0x10')])})[_0x2646('0x18')](function(_0x10ade2){logger[_0x2646('0xc')](_0x2646('0x1f'));return _0x10ade2[_0x2646('0x20')];});}});}else{logger['info'](_0x2646('0x21'));return request({'uri':util[_0x2646('0xe')](_0x2646('0x22'),_0x1b156e[_0x2646('0x10')])})[_0x2646('0x18')](function(_0x5533e3){logger['info'](_0x2646('0x1f'));return _0x5533e3['user'];});}}function getEndUser(_0x11609b,_0x268d0e,_0x3f384f){logger['info'](_0x2646('0x23'),_0x3f384f);return request({'uri':util[_0x2646('0xe')](_0x2646('0x1b'),_0x11609b[_0x2646('0x10')]),'qs':{'query':util[_0x2646('0xe')]('type:user\x20role:end-user\x20phone:%s',_0x3f384f)}})[_0x2646('0x18')](function(_0x2f2fb9){var _0x25b55a;if(_0x2f2fb9['results'][_0x2646('0x24')]){_0x2f2fb9[_0x2646('0x25')]=_['filter'](_0x2f2fb9[_0x2646('0x25')],{'suspended':![],'role':'end-user'});if(_0x2f2fb9['results']['length']){_0x25b55a=_[_0x2646('0x26')](_0x2f2fb9[_0x2646('0x25')]);}}if(_0x25b55a){logger['info'](_0x2646('0x27'));return _0x25b55a;}else{logger[_0x2646('0xc')](_0x2646('0x28'));return request({'uri':util[_0x2646('0xe')](_0x2646('0x29'),_0x11609b[_0x2646('0x10')]),'method':_0x2646('0x2a'),'body':{'user':{'role':'end-user','name':util[_0x2646('0xe')](_0x2646('0x2b'),_0x268d0e||_0x3f384f),'phone':_0x3f384f}}})[_0x2646('0x18')](function(_0x24c241){logger['info']('Enduser\x20created.');return _0x24c241[_0x2646('0x20')];});}});}function getAuth(_0x4aa577){var _0x4fc4fb;if(_0x4aa577[_0x2646('0x2c')]==='password'){_0x4fc4fb=util['format'](_0x2646('0x2d'),_0x4aa577[_0x2646('0x2e')],_0x4aa577[_0x2646('0x2f')]);}else if(_0x4aa577[_0x2646('0x2c')]===_0x2646('0x30')){_0x4fc4fb=util[_0x2646('0xe')]('%s/token:%s',_0x4aa577['username'],_0x4aa577[_0x2646('0x30')]);}return util[_0x2646('0xe')](_0x2646('0x31'),new Buffer(_0x4fc4fb)['toString'](_0x2646('0x32')));}function request(_0x482254){logger[_0x2646('0x33')](_0x2646('0x34'),JSON['stringify'](_0x482254));return rp(_[_0x2646('0x8')](_0x482254,{'method':_0x2646('0x35'),'headers':headers,'json':!![]}));}function getTags(_0x3cd45e,_0x4f5393){var _0x5a1625=[];if(_0x3cd45e&&_0x3cd45e[_0x2646('0x24')]>0x0){_0x5a1625=_[_0x2646('0x36')](_0x3cd45e,_0x4f5393);}return _0x5a1625;}function getCustomFields(_0xdf8d51,_0x4f633d){var _0x4877cc=[];var _0x196fa1={'custom_fields':[]};if(_0xdf8d51[_0x2646('0x24')]>0x0){_[_0x2646('0x37')](_0xdf8d51,function(_0x27aaf5){if(_['includes']([_0x2646('0x38'),_0x2646('0x39')],_0x27aaf5[_0x2646('0x3a')])&&_0x27aaf5['nameField']&&!_0x27aaf5['customField']){_0x196fa1[_0x27aaf5[_0x2646('0x3b')][_0x2646('0x3c')]()]=_0x27aaf5[_0x2646('0x3d')][_0x2646('0x3e')]();}else if(_['includes']([_0x2646('0x38'),_0x2646('0x39')],_0x27aaf5[_0x2646('0x3a')])&&_0x27aaf5[_0x2646('0x3f')]&&_0x27aaf5['customField']){_0x196fa1[_0x2646('0x40')][_0x2646('0x41')]({'id':_0x27aaf5[_0x2646('0x3f')],'value':_0x27aaf5['content']['toString']()});}else if(_0x27aaf5[_0x2646('0x3a')]==='variable'&&_0x27aaf5[_0x2646('0x42')]&&_0x27aaf5[_0x2646('0x3f')]&&_0x27aaf5['customField']){_0x4f633d[_0x27aaf5[_0x2646('0x42')]]&&_0x196fa1[_0x2646('0x40')]['push']({'id':_0x27aaf5[_0x2646('0x3f')],'value':_0x4f633d[_0x27aaf5[_0x2646('0x42')]]['toString']()});}else if(_0x27aaf5[_0x2646('0x3a')]===_0x2646('0x43')&&_0x27aaf5[_0x2646('0x44')]&&_0x27aaf5[_0x2646('0x44')]['name']&&_0x27aaf5['idField']&&_0x27aaf5[_0x2646('0x45')]){_0x4f633d[_0x27aaf5[_0x2646('0x44')][_0x2646('0x13')][_0x2646('0x3c')]()]&&_0x196fa1['custom_fields'][_0x2646('0x41')]({'id':_0x27aaf5[_0x2646('0x3f')],'value':_0x4f633d[_0x27aaf5[_0x2646('0x44')][_0x2646('0x13')]['toLowerCase']()][_0x2646('0x3e')]()});}});}return _0x196fa1;}exports['queue']=function(_0x3e3277,_0x19ecaf,_0x2a858e,_0xc61973,_0xfde522,_0x23d01d){var _0xee95ba,_0xb0e603;_0x23d01d['remoteUri']=intUtil[_0x2646('0x46')](_0x23d01d[_0x2646('0x10')]);_0x23d01d[_0x2646('0x47')]=intUtil[_0x2646('0x46')](_0x23d01d[_0x2646('0x47')]);if(_0xfde522&&_0xfde522['monitor_format']){logger[_0x2646('0xc')](_0x2646('0x48'),_0x2646('0x49'));_0x19ecaf[_0x2646('0x4a')]=util['format'](_0x2646('0x4b'),_0x23d01d[_0x2646('0x47')],_0x19ecaf[_0x2646('0x4c')],md5(_0x19ecaf['uniqueid']));}else{_0x19ecaf[_0x2646('0x4a')]='';}headers['Authorization']=getAuth(_0x23d01d);return getUser(_0x23d01d,_0xc61973['email'])[_0x2646('0x18')](function(_0x26a26a){_0xee95ba=_0x26a26a;logger['info']('The\x20User\x20ID\x20is:',_0xee95ba['id']);return getEndUser(_0x23d01d,_0x19ecaf['calleridname'],_0x19ecaf[_0x2646('0x4d')]);})['then'](function(_0x3719e9){_0xb0e603=_0x3719e9;logger[_0x2646('0xc')](_0x2646('0x4e'),_0xb0e603['id']);return getTicket(_0x23d01d,_0xee95ba,_0xb0e603,_0x2a858e,_0x19ecaf);})['then'](function(_0x4a8a8d){if(_0x4a8a8d){logger['info'](_0x2646('0x4f'),_0x4a8a8d['id']);switch(_0x23d01d[_0x2646('0x3a')]){case _0x2646('0x50'):logger[_0x2646('0xc')](_0x2646('0x48'),_0x2646('0x51'));return request({'uri':util[_0x2646('0xe')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x23d01d[_0x2646('0x10')],_0xee95ba['id'],_0x4a8a8d['id']),'method':_0x2646('0x2a')});case _0x2646('0x52'):logger[_0x2646('0xc')](_0x2646('0x48'),_0x2646('0x53'));emit(util['format'](_0x2646('0x54'),_0xc61973[_0x2646('0x13')]),'trigger:browser:url',{'uri':util[_0x2646('0xe')](_0x2646('0x55'),_0x23d01d[_0x2646('0x10')][_0x2646('0x56')]('/api/v2',''),_0x4a8a8d['id'])});break;default:logger[_0x2646('0x57')](_0x2646('0x48'),_0x2646('0x58'));}}})[_0x2646('0x59')](function(_0x55db8d){logger[_0x2646('0x57')](_0x2646('0x5a'),util['inspect'](_0x55db8d,{'showHidden':!![],'depth':null}));});};exports['outbound']=function(_0x132ecc,_0x11dd31,_0x5148fe,_0x5d4fa3,_0x207ffc,_0x44c053,_0x2e8ac9){var _0x5b26c6,_0x37e1b5;_0x44c053[_0x2646('0x10')]=intUtil[_0x2646('0x46')](_0x44c053[_0x2646('0x10')]);_0x44c053[_0x2646('0x47')]=intUtil['stripTrailingSlash'](_0x44c053['serverUrl']);if(_0x2e8ac9&&_0x2e8ac9[_0x2646('0x5b')]&&_0x2e8ac9[_0x2646('0x5b')]!==_0x2646('0x5c')){logger[_0x2646('0xc')](_0x2646('0x5d'),_0x2646('0x49'));_0x11dd31[_0x2646('0x4a')]=util[_0x2646('0xe')](_0x2646('0x4b'),_0x44c053[_0x2646('0x47')],_0x11dd31[_0x2646('0x4c')],md5(_0x11dd31[_0x2646('0x4c')]));}headers[_0x2646('0x5e')]=getAuth(_0x44c053);return getUser(_0x44c053,_0x5d4fa3[_0x2646('0x5f')])[_0x2646('0x18')](function(_0x4bf2a1){_0x5b26c6=_0x4bf2a1;logger[_0x2646('0xc')]('The\x20User\x20ID\x20is:',_0x5b26c6['id']);return getEndUser(_0x44c053,_0x11dd31[_0x2646('0x60')],_0x11dd31[_0x2646('0x61')]);})[_0x2646('0x18')](function(_0x43e31a){_0x37e1b5=_0x43e31a;logger[_0x2646('0xc')](_0x2646('0x4e'),_0x37e1b5['id']);return getTicket(_0x44c053,_0x5b26c6,_0x37e1b5,_0x5148fe,_0x11dd31);})['then'](function(_0x4b8cb9){if(_0x4b8cb9){logger['info'](_0x2646('0x4f'),_0x4b8cb9['id']);switch(_0x44c053['type']){case _0x2646('0x50'):logger[_0x2646('0xc')](_0x2646('0x5d'),_0x2646('0x51'));return request({'uri':util[_0x2646('0xe')](_0x2646('0x62'),_0x44c053['remoteUri'],_0x5b26c6['id'],_0x4b8cb9['id']),'method':_0x2646('0x2a')});case'newTab':logger['info']('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x2646('0xe')](_0x2646('0x54'),_0x5d4fa3[_0x2646('0x13')]),'trigger:browser:url',{'uri':util['format'](_0x2646('0x55'),_0x44c053[_0x2646('0x10')][_0x2646('0x56')]('/api/v2',''),_0x4b8cb9['id'])});break;default:logger[_0x2646('0x57')](_0x2646('0x5d'),_0x2646('0x58'));}}})[_0x2646('0x59')](function(_0xfb0280){logger[_0x2646('0x57')](_0x2646('0x63'),util['inspect'](_0xfb0280,{'showHidden':!![],'depth':null}));});};exports['unmanaged']=function(_0x1bc147,_0x3aebdf,_0x58169b,_0x339957,_0x282edd,_0x2486fc){var _0x2a124e,_0x465674;_0x2486fc[_0x2646('0x10')]=intUtil[_0x2646('0x46')](_0x2486fc[_0x2646('0x10')]);_0x2486fc[_0x2646('0x47')]=intUtil[_0x2646('0x46')](_0x2486fc[_0x2646('0x47')]);if(_0x282edd&&_0x282edd[_0x2646('0x64')]){logger[_0x2646('0xc')]('['+_0x3aebdf[_0x2646('0x65')][_0x2646('0x66')]()+']',_0x2646('0x49'));_0x3aebdf['recordingURL']=util[_0x2646('0xe')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x2486fc[_0x2646('0x47')],_0x3aebdf[_0x2646('0x4c')],md5(_0x3aebdf[_0x2646('0x4c')]));}else{_0x3aebdf[_0x2646('0x4a')]='';}headers[_0x2646('0x5e')]=getAuth(_0x2486fc);return getUser(_0x2486fc)[_0x2646('0x18')](function(_0x27682d){_0x2a124e=_0x27682d;logger[_0x2646('0xc')](_0x2646('0x67'),_0x2a124e['id']);return getEndUser(_0x2486fc,_0x3aebdf['calleridname'],_0x3aebdf[_0x2646('0x4d')]);})[_0x2646('0x18')](function(_0x45bc4b){_0x465674=_0x45bc4b;logger['info']('The\x20Enduser\x20ID\x20is:',_0x465674['id']);return getTicket(_0x2486fc,_0x2a124e,_0x465674,_0x58169b,_0x3aebdf);})[_0x2646('0x18')](function(_0x305f90){if(_0x305f90){logger[_0x2646('0xc')](_0x2646('0x4f'),_0x305f90['id']);}})[_0x2646('0x59')](function(_0x1c27fb){logger[_0x2646('0x57')]('['+_0x3aebdf['lastevent'][_0x2646('0x66')]()+']'+'\x20Error\x20running\x20Zendesk\x20integration',util['inspect'](_0x1c27fb,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
git://repos.xcallymotion.com / motion2.git / blobdiff