// * treaties. The SOFTWARE PRODUCT is licensed, not sold. *
// * *
// *************************************************************************
-var _0x4a59=['authType','%s:%s','token','%s/token:%s','username','Basic\x20%s','base64','debug','stringify','GET','forEach','includes','string','picklist','type','nameField','customField','toLowerCase','idField','custom_fields','toString','variable','variableName','push','customVariable','Variable','name','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','replace','/api/v2','Zendesk\x20account\x20type\x20not\x20recognized','catch','error','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','recordingFormat','Authorization','destcalleridname','destcalleridnum','[OUTBOUND]','trigger:browser:url','%s/agent/tickets/%s','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','request-promise','md5','util','./util','../../../../config/environment','../../../../config/logger','redis','defaults','localhost','socket.io-emitter','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','remoteUri','POST','Tags','getString','Descriptions','Ticket\x20created!','ticket','validateEmail','Getting\x20agent\x20with\x20email','type:user\x20role:agent\x20email:%s','Agent\x20found!','find','results','agent','then','Admin\x20account\x20selected.','user','%s/search.json','type:user\x20role:end-user\x20phone:%s','length','filter','end-user','first','Enduser\x20found!','%s/users.json','Caller\x20-\x20%s'];(function(_0x33154d,_0x854047){var _0x3b2f03=function(_0x35f7a6){while(--_0x35f7a6){_0x33154d['push'](_0x33154d['shift']());}};_0x3b2f03(++_0x854047);}(_0x4a59,0xab));var _0x94a5=function(_0x5bb243,_0x4e3882){_0x5bb243=_0x5bb243-0x0;var _0x2340c7=_0x4a59[_0x5bb243];return _0x2340c7;};'use strict';var _=require('lodash');var rp=require(_0x94a5('0x0'));var md5=require(_0x94a5('0x1'));var util=require(_0x94a5('0x2'));var Redis=require('ioredis');var intUtil=require(_0x94a5('0x3'));var config=require(_0x94a5('0x4'));var logger=require(_0x94a5('0x5'))('zendesk');config[_0x94a5('0x6')]=_[_0x94a5('0x7')](config['redis'],{'host':_0x94a5('0x8'),'port':0x18eb});var io=require(_0x94a5('0x9'))(new Redis(config[_0x94a5('0x6')]));function emit(_0x7f0605,_0x46a559,_0x2221d2){io['to'](_0x7f0605)['emit'](_0x46a559,_0x2221d2);}var headers={'Content-Type':_0x94a5('0xa'),'Accept':_0x94a5('0xa')};function getTicket(_0x535599,_0x2d8b7e,_0x4d741a,_0x2661b0,_0x3e8c8b){logger[_0x94a5('0xb')](_0x94a5('0xc'));return request({'uri':util[_0x94a5('0xd')](_0x94a5('0xe'),_0x535599[_0x94a5('0xf')]),'method':_0x94a5('0x10'),'body':{'ticket':_['merge']({'requester_id':_0x4d741a['id'],'submitter_id':_0x2d8b7e?_0x2d8b7e['id']:undefined,'assignee_id':_0x2d8b7e?_0x2d8b7e['id']:undefined,'tags':getTags(_0x2661b0[_0x94a5('0x11')],'name'),'subject':intUtil[_0x94a5('0x12')](_0x2661b0['Subjects'],_0x3e8c8b,'\x20'),'description':intUtil[_0x94a5('0x12')](_0x2661b0[_0x94a5('0x13')],_0x3e8c8b,'\x0a'),'comment':{'public':![],'body':intUtil[_0x94a5('0x12')](_0x2661b0[_0x94a5('0x13')],_0x3e8c8b,'\x0a')}},getCustomFields(_0x2661b0['Fields'],_0x3e8c8b))}})['then'](function(_0x4e74d1){logger[_0x94a5('0xb')](_0x94a5('0x14'));return _0x4e74d1[_0x94a5('0x15')];});}function getUser(_0x22857a,_0x9256eb){if(intUtil[_0x94a5('0x16')](_0x9256eb)){logger[_0x94a5('0xb')](_0x94a5('0x17'),_0x9256eb);return request({'uri':util['format']('%s/search.json',_0x22857a[_0x94a5('0xf')]),'qs':{'query':util['format'](_0x94a5('0x18'),_0x9256eb)}})['then'](function(_0x12ca6b){if(_0x12ca6b['count']){logger[_0x94a5('0xb')](_0x94a5('0x19'));return _[_0x94a5('0x1a')](_0x12ca6b[_0x94a5('0x1b')],{'email':_0x9256eb,'role':_0x94a5('0x1c')});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x94a5('0xd')]('%s/users/me.json',_0x22857a[_0x94a5('0xf')])})[_0x94a5('0x1d')](function(_0x44ea09){logger[_0x94a5('0xb')](_0x94a5('0x1e'));return _0x44ea09[_0x94a5('0x1f')];});}});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x94a5('0xd')]('%s/users/me.json',_0x22857a[_0x94a5('0xf')])})[_0x94a5('0x1d')](function(_0x36e4bd){logger[_0x94a5('0xb')]('Admin\x20account\x20selected.');return _0x36e4bd[_0x94a5('0x1f')];});}}function getEndUser(_0x5dbf0a,_0x5dbab6,_0x1b9e27){logger[_0x94a5('0xb')]('Searching\x20enduser\x20with\x20phone',_0x1b9e27);return request({'uri':util[_0x94a5('0xd')](_0x94a5('0x20'),_0x5dbf0a[_0x94a5('0xf')]),'qs':{'query':util[_0x94a5('0xd')](_0x94a5('0x21'),_0x1b9e27)}})[_0x94a5('0x1d')](function(_0x50f065){var _0x3a39cb;if(_0x50f065['results'][_0x94a5('0x22')]){_0x50f065['results']=_[_0x94a5('0x23')](_0x50f065[_0x94a5('0x1b')],{'suspended':![],'role':_0x94a5('0x24')});if(_0x50f065[_0x94a5('0x1b')][_0x94a5('0x22')]){_0x3a39cb=_[_0x94a5('0x25')](_0x50f065['results']);}}if(_0x3a39cb){logger[_0x94a5('0xb')](_0x94a5('0x26'));return _0x3a39cb;}else{logger[_0x94a5('0xb')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0x94a5('0xd')](_0x94a5('0x27'),_0x5dbf0a[_0x94a5('0xf')]),'method':_0x94a5('0x10'),'body':{'user':{'role':_0x94a5('0x24'),'name':util[_0x94a5('0xd')](_0x94a5('0x28'),_0x5dbab6||_0x1b9e27),'phone':_0x1b9e27}}})[_0x94a5('0x1d')](function(_0x2b1358){logger[_0x94a5('0xb')]('Enduser\x20created.');return _0x2b1358[_0x94a5('0x1f')];});}});}function getAuth(_0x483d12){var _0x255160;if(_0x483d12[_0x94a5('0x29')]==='password'){_0x255160=util['format'](_0x94a5('0x2a'),_0x483d12['username'],_0x483d12['password']);}else if(_0x483d12['authType']===_0x94a5('0x2b')){_0x255160=util[_0x94a5('0xd')](_0x94a5('0x2c'),_0x483d12[_0x94a5('0x2d')],_0x483d12['token']);}return util[_0x94a5('0xd')](_0x94a5('0x2e'),new Buffer(_0x255160)['toString'](_0x94a5('0x2f')));}function request(_0x4a3c80){logger[_0x94a5('0x30')]('[HTTP]',JSON[_0x94a5('0x31')](_0x4a3c80));return rp(_[_0x94a5('0x7')](_0x4a3c80,{'method':_0x94a5('0x32'),'headers':headers,'json':!![]}));}function getTags(_0x7d1908,_0x2d3c27){var _0x3709d4=[];if(_0x7d1908&&_0x7d1908[_0x94a5('0x22')]>0x0){_0x3709d4=_['map'](_0x7d1908,_0x2d3c27);}return _0x3709d4;}function getCustomFields(_0x338a18,_0xa4b35e){var _0x4c4361=[];var _0x406284={'custom_fields':[]};if(_0x338a18[_0x94a5('0x22')]>0x0){_[_0x94a5('0x33')](_0x338a18,function(_0x18c5e8){if(_[_0x94a5('0x34')]([_0x94a5('0x35'),_0x94a5('0x36')],_0x18c5e8[_0x94a5('0x37')])&&_0x18c5e8[_0x94a5('0x38')]&&!_0x18c5e8[_0x94a5('0x39')]){_0x406284[_0x18c5e8[_0x94a5('0x38')][_0x94a5('0x3a')]()]=_0x18c5e8['content']['toString']();}else if(_[_0x94a5('0x34')]([_0x94a5('0x35'),_0x94a5('0x36')],_0x18c5e8[_0x94a5('0x37')])&&_0x18c5e8[_0x94a5('0x3b')]&&_0x18c5e8[_0x94a5('0x39')]){_0x406284[_0x94a5('0x3c')]['push']({'id':_0x18c5e8[_0x94a5('0x3b')],'value':_0x18c5e8['content'][_0x94a5('0x3d')]()});}else if(_0x18c5e8[_0x94a5('0x37')]===_0x94a5('0x3e')&&_0x18c5e8[_0x94a5('0x3f')]&&_0x18c5e8['idField']&&_0x18c5e8['customField']){_0xa4b35e[_0x18c5e8['variableName']]&&_0x406284['custom_fields'][_0x94a5('0x40')]({'id':_0x18c5e8[_0x94a5('0x3b')],'value':_0xa4b35e[_0x18c5e8['variableName']]['toString']()});}else if(_0x18c5e8[_0x94a5('0x37')]===_0x94a5('0x41')&&_0x18c5e8['Variable']&&_0x18c5e8[_0x94a5('0x42')][_0x94a5('0x43')]&&_0x18c5e8['idField']&&_0x18c5e8[_0x94a5('0x39')]){_0xa4b35e[_0x18c5e8[_0x94a5('0x42')][_0x94a5('0x43')][_0x94a5('0x3a')]()]&&_0x406284[_0x94a5('0x3c')][_0x94a5('0x40')]({'id':_0x18c5e8[_0x94a5('0x3b')],'value':_0xa4b35e[_0x18c5e8[_0x94a5('0x42')][_0x94a5('0x43')][_0x94a5('0x3a')]()][_0x94a5('0x3d')]()});}});}return _0x406284;}exports['queue']=function(_0x372a04,_0x54ba84,_0xde10be,_0x3327d2,_0x381645,_0x390f75){var _0x213c61,_0x4c010b;_0x390f75[_0x94a5('0xf')]=intUtil[_0x94a5('0x44')](_0x390f75['remoteUri']);_0x390f75[_0x94a5('0x45')]=intUtil[_0x94a5('0x44')](_0x390f75[_0x94a5('0x45')]);if(_0x381645&&_0x381645[_0x94a5('0x46')]){logger[_0x94a5('0xb')](_0x94a5('0x47'),_0x94a5('0x48'));_0x54ba84[_0x94a5('0x49')]=util[_0x94a5('0xd')](_0x94a5('0x4a'),_0x390f75[_0x94a5('0x45')],_0x54ba84[_0x94a5('0x4b')],md5(_0x54ba84[_0x94a5('0x4b')]));}else{_0x54ba84['recordingURL']='';}headers['Authorization']=getAuth(_0x390f75);return getUser(_0x390f75,_0x3327d2[_0x94a5('0x4c')])[_0x94a5('0x1d')](function(_0x310791){_0x213c61=_0x310791;logger[_0x94a5('0xb')](_0x94a5('0x4d'),_0x213c61['id']);return getEndUser(_0x390f75,_0x54ba84[_0x94a5('0x4e')],_0x54ba84[_0x94a5('0x4f')]);})[_0x94a5('0x1d')](function(_0x45c34a){_0x4c010b=_0x45c34a;logger[_0x94a5('0xb')](_0x94a5('0x50'),_0x4c010b['id']);return getTicket(_0x390f75,_0x213c61,_0x4c010b,_0xde10be,_0x54ba84);})['then'](function(_0x3e88c1){if(_0x3e88c1){logger[_0x94a5('0xb')](_0x94a5('0x51'),_0x3e88c1['id']);switch(_0x390f75['type']){case _0x94a5('0x52'):logger[_0x94a5('0xb')](_0x94a5('0x47'),_0x94a5('0x53'));return request({'uri':util[_0x94a5('0xd')](_0x94a5('0x54'),_0x390f75[_0x94a5('0xf')],_0x213c61['id'],_0x3e88c1['id']),'method':'POST'});case _0x94a5('0x55'):logger[_0x94a5('0xb')](_0x94a5('0x47'),_0x94a5('0x56'));emit(util[_0x94a5('0xd')](_0x94a5('0x57'),_0x3327d2[_0x94a5('0x43')]),'trigger:browser:url',{'uri':util['format']('%s/agent/tickets/%s',_0x390f75[_0x94a5('0xf')][_0x94a5('0x58')](_0x94a5('0x59'),''),_0x3e88c1['id'])});break;default:logger['error']('[QUEUE]',_0x94a5('0x5a'));}}})[_0x94a5('0x5b')](function(_0x1dd6ae){logger[_0x94a5('0x5c')](_0x94a5('0x5d'),util[_0x94a5('0x5e')](_0x1dd6ae,{'showHidden':!![],'depth':null}));});};exports['outbound']=function(_0x4c0512,_0x3b1139,_0x574ad2,_0x4e7c39,_0xc4feac,_0x5eddc7,_0x4ce76c){var _0x1fe82e,_0x768ae3;_0x5eddc7['remoteUri']=intUtil['stripTrailingSlash'](_0x5eddc7['remoteUri']);_0x5eddc7[_0x94a5('0x45')]=intUtil[_0x94a5('0x44')](_0x5eddc7[_0x94a5('0x45')]);if(_0x4ce76c&&_0x4ce76c[_0x94a5('0x5f')]&&_0x4ce76c[_0x94a5('0x5f')]!=='none'){logger[_0x94a5('0xb')]('[OUTBOUND]',_0x94a5('0x48'));_0x3b1139[_0x94a5('0x49')]=util[_0x94a5('0xd')](_0x94a5('0x4a'),_0x5eddc7[_0x94a5('0x45')],_0x3b1139['uniqueid'],md5(_0x3b1139['uniqueid']));}headers[_0x94a5('0x60')]=getAuth(_0x5eddc7);return getUser(_0x5eddc7,_0x4e7c39[_0x94a5('0x4c')])['then'](function(_0x21f16b){_0x1fe82e=_0x21f16b;logger[_0x94a5('0xb')](_0x94a5('0x4d'),_0x1fe82e['id']);return getEndUser(_0x5eddc7,_0x3b1139[_0x94a5('0x61')],_0x3b1139[_0x94a5('0x62')]);})[_0x94a5('0x1d')](function(_0x404b4a){_0x768ae3=_0x404b4a;logger[_0x94a5('0xb')](_0x94a5('0x50'),_0x768ae3['id']);return getTicket(_0x5eddc7,_0x1fe82e,_0x768ae3,_0x574ad2,_0x3b1139);})['then'](function(_0x429c0e){if(_0x429c0e){logger[_0x94a5('0xb')](_0x94a5('0x51'),_0x429c0e['id']);switch(_0x5eddc7[_0x94a5('0x37')]){case _0x94a5('0x52'):logger[_0x94a5('0xb')]('[OUTBOUND]',_0x94a5('0x53'));return request({'uri':util[_0x94a5('0xd')](_0x94a5('0x54'),_0x5eddc7['remoteUri'],_0x1fe82e['id'],_0x429c0e['id']),'method':_0x94a5('0x10')});case _0x94a5('0x55'):logger[_0x94a5('0xb')](_0x94a5('0x63'),_0x94a5('0x56'));emit(util['format'](_0x94a5('0x57'),_0x4e7c39['name']),_0x94a5('0x64'),{'uri':util[_0x94a5('0xd')](_0x94a5('0x65'),_0x5eddc7[_0x94a5('0xf')]['replace'](_0x94a5('0x59'),''),_0x429c0e['id'])});break;default:logger[_0x94a5('0x5c')](_0x94a5('0x63'),'Zendesk\x20account\x20type\x20not\x20recognized');}}})['catch'](function(_0x237ed6){logger[_0x94a5('0x5c')](_0x94a5('0x66'),util[_0x94a5('0x5e')](_0x237ed6,{'showHidden':!![],'depth':null}));});};exports[_0x94a5('0x67')]=function(_0x275778,_0x5b08cb,_0x59b130,_0x2fa47e,_0x49f821,_0x252dbe){var _0x45026e,_0x31c664;_0x252dbe[_0x94a5('0xf')]=intUtil[_0x94a5('0x44')](_0x252dbe[_0x94a5('0xf')]);_0x252dbe[_0x94a5('0x45')]=intUtil['stripTrailingSlash'](_0x252dbe['serverUrl']);if(_0x49f821&&_0x49f821[_0x94a5('0x46')]){logger[_0x94a5('0xb')]('['+_0x5b08cb['lastevent'][_0x94a5('0x68')]()+']','Recording\x20is\x20enabled!');_0x5b08cb[_0x94a5('0x49')]=util[_0x94a5('0xd')](_0x94a5('0x4a'),_0x252dbe[_0x94a5('0x45')],_0x5b08cb[_0x94a5('0x4b')],md5(_0x5b08cb[_0x94a5('0x4b')]));}else{_0x5b08cb['recordingURL']='';}headers[_0x94a5('0x60')]=getAuth(_0x252dbe);return getUser(_0x252dbe)['then'](function(_0x3406bd){_0x45026e=_0x3406bd;logger[_0x94a5('0xb')](_0x94a5('0x4d'),_0x45026e['id']);return getEndUser(_0x252dbe,_0x5b08cb['calleridname'],_0x5b08cb[_0x94a5('0x4f')]);})[_0x94a5('0x1d')](function(_0x431b52){_0x31c664=_0x431b52;logger[_0x94a5('0xb')](_0x94a5('0x50'),_0x31c664['id']);return getTicket(_0x252dbe,_0x45026e,_0x31c664,_0x59b130,_0x5b08cb);})['then'](function(_0xbac456){if(_0xbac456){logger[_0x94a5('0xb')](_0x94a5('0x51'),_0xbac456['id']);}})[_0x94a5('0x5b')](function(_0x4500ef){logger['error']('['+_0x5b08cb['lastevent']['toUpperCase']()+']'+_0x94a5('0x69'),util[_0x94a5('0x5e')](_0x4500ef,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0xcf4e=['length','filter','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','end-user','Caller\x20-\x20%s','Enduser\x20created.','authType','password','username','token','Basic\x20%s','base64','debug','[HTTP]','stringify','defaults','GET','includes','string','picklist','type','nameField','customField','toLowerCase','content','toString','idField','custom_fields','push','variable','variableName','customVariable','Variable','queue','serverUrl','stripTrailingSlash','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','integrationTab','[QUEUE]','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','user:%s','trigger:browser:url','%s/agent/tickets/%s','replace','/api/v2','Zendesk\x20account\x20type\x20not\x20recognized','catch','error','inspect','none','[OUTBOUND]','destcalleridnum','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','unmanaged','The\x20Ticket\x20ID\x20is:','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','zendesk','redis','socket.io-emitter','application/json','info','Creating\x20new\x20ticket...','remoteUri','merge','Tags','name','getString','Subjects','Descriptions','then','Ticket\x20created!','ticket','validateEmail','Getting\x20agent\x20with\x20email','format','%s/search.json','type:user\x20role:agent\x20email:%s','count','find','results','agent','%s/users/me.json','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone'];(function(_0x36c5b0,_0x5001da){var _0xf19333=function(_0x1e880a){while(--_0x1e880a){_0x36c5b0['push'](_0x36c5b0['shift']());}};_0xf19333(++_0x5001da);}(_0xcf4e,0x123));var _0xecf4=function(_0x11d230,_0x4542ab){_0x11d230=_0x11d230-0x0;var _0x488064=_0xcf4e[_0x11d230];return _0x488064;};'use strict';var _=require('lodash');var rp=require(_0xecf4('0x0'));var md5=require(_0xecf4('0x1'));var util=require(_0xecf4('0x2'));var Redis=require(_0xecf4('0x3'));var intUtil=require(_0xecf4('0x4'));var config=require(_0xecf4('0x5'));var logger=require(_0xecf4('0x6'))(_0xecf4('0x7'));config[_0xecf4('0x8')]=_['defaults'](config[_0xecf4('0x8')],{'host':'localhost','port':0x18eb});var io=require(_0xecf4('0x9'))(new Redis(config[_0xecf4('0x8')]));function emit(_0x5e46be,_0x35df87,_0x2124a7){io['to'](_0x5e46be)['emit'](_0x35df87,_0x2124a7);}var headers={'Content-Type':_0xecf4('0xa'),'Accept':_0xecf4('0xa')};function getTicket(_0x1feea1,_0x381659,_0x3289fc,_0x356c45,_0x3ca9be){logger[_0xecf4('0xb')](_0xecf4('0xc'));return request({'uri':util['format']('%s/tickets.json',_0x1feea1[_0xecf4('0xd')]),'method':'POST','body':{'ticket':_[_0xecf4('0xe')]({'requester_id':_0x3289fc['id'],'submitter_id':_0x381659?_0x381659['id']:undefined,'assignee_id':_0x381659?_0x381659['id']:undefined,'tags':getTags(_0x356c45[_0xecf4('0xf')],_0xecf4('0x10')),'subject':intUtil[_0xecf4('0x11')](_0x356c45[_0xecf4('0x12')],_0x3ca9be,'\x20'),'description':intUtil[_0xecf4('0x11')](_0x356c45[_0xecf4('0x13')],_0x3ca9be,'\x0a'),'comment':{'public':![],'body':intUtil[_0xecf4('0x11')](_0x356c45[_0xecf4('0x13')],_0x3ca9be,'\x0a')}},getCustomFields(_0x356c45['Fields'],_0x3ca9be))}})[_0xecf4('0x14')](function(_0x253c77){logger['info'](_0xecf4('0x15'));return _0x253c77[_0xecf4('0x16')];});}function getUser(_0x88904b,_0x352801){if(intUtil[_0xecf4('0x17')](_0x352801)){logger['info'](_0xecf4('0x18'),_0x352801);return request({'uri':util[_0xecf4('0x19')](_0xecf4('0x1a'),_0x88904b['remoteUri']),'qs':{'query':util[_0xecf4('0x19')](_0xecf4('0x1b'),_0x352801)}})[_0xecf4('0x14')](function(_0x1b2133){if(_0x1b2133[_0xecf4('0x1c')]){logger[_0xecf4('0xb')]('Agent\x20found!');return _[_0xecf4('0x1d')](_0x1b2133[_0xecf4('0x1e')],{'email':_0x352801,'role':_0xecf4('0x1f')});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xecf4('0x19')](_0xecf4('0x20'),_0x88904b[_0xecf4('0xd')])})[_0xecf4('0x14')](function(_0x27afc5){logger[_0xecf4('0xb')](_0xecf4('0x21'));return _0x27afc5[_0xecf4('0x22')];});}});}else{logger[_0xecf4('0xb')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xecf4('0x19')](_0xecf4('0x20'),_0x88904b[_0xecf4('0xd')])})['then'](function(_0x1132c3){logger[_0xecf4('0xb')](_0xecf4('0x21'));return _0x1132c3[_0xecf4('0x22')];});}}function getEndUser(_0x2c3171,_0x6ff40f,_0x5341e5){logger['info'](_0xecf4('0x23'),_0x5341e5);return request({'uri':util[_0xecf4('0x19')]('%s/search.json',_0x2c3171[_0xecf4('0xd')]),'qs':{'query':util['format']('type:user\x20role:end-user\x20phone:%s',_0x5341e5)}})['then'](function(_0x3c38c4){var _0x47d246;if(_0x3c38c4['results'][_0xecf4('0x24')]){_0x3c38c4[_0xecf4('0x1e')]=_[_0xecf4('0x25')](_0x3c38c4[_0xecf4('0x1e')],{'suspended':![],'role':'end-user'});if(_0x3c38c4[_0xecf4('0x1e')][_0xecf4('0x24')]){_0x47d246=_[_0xecf4('0x26')](_0x3c38c4[_0xecf4('0x1e')]);}}if(_0x47d246){logger[_0xecf4('0xb')](_0xecf4('0x27'));return _0x47d246;}else{logger[_0xecf4('0xb')](_0xecf4('0x28'));return request({'uri':util[_0xecf4('0x19')]('%s/users.json',_0x2c3171[_0xecf4('0xd')]),'method':_0xecf4('0x29'),'body':{'user':{'role':_0xecf4('0x2a'),'name':util[_0xecf4('0x19')](_0xecf4('0x2b'),_0x6ff40f||_0x5341e5),'phone':_0x5341e5}}})[_0xecf4('0x14')](function(_0x1c39d3){logger[_0xecf4('0xb')](_0xecf4('0x2c'));return _0x1c39d3['user'];});}});}function getAuth(_0x5de948){var _0x2d13d3;if(_0x5de948[_0xecf4('0x2d')]===_0xecf4('0x2e')){_0x2d13d3=util['format']('%s:%s',_0x5de948[_0xecf4('0x2f')],_0x5de948[_0xecf4('0x2e')]);}else if(_0x5de948[_0xecf4('0x2d')]==='token'){_0x2d13d3=util[_0xecf4('0x19')]('%s/token:%s',_0x5de948['username'],_0x5de948[_0xecf4('0x30')]);}return util[_0xecf4('0x19')](_0xecf4('0x31'),new Buffer(_0x2d13d3)['toString'](_0xecf4('0x32')));}function request(_0x107ffe){logger[_0xecf4('0x33')](_0xecf4('0x34'),JSON[_0xecf4('0x35')](_0x107ffe));return rp(_[_0xecf4('0x36')](_0x107ffe,{'method':_0xecf4('0x37'),'headers':headers,'json':!![]}));}function getTags(_0x14bf0b,_0x345658){var _0x18f83b=[];if(_0x14bf0b&&_0x14bf0b['length']>0x0){_0x18f83b=_['map'](_0x14bf0b,_0x345658);}return _0x18f83b;}function getCustomFields(_0x37c985,_0x11eb5a){var _0x1afb04=[];var _0x1995a7={'custom_fields':[]};if(_0x37c985[_0xecf4('0x24')]>0x0){_['forEach'](_0x37c985,function(_0xfc40cd){if(_[_0xecf4('0x38')]([_0xecf4('0x39'),_0xecf4('0x3a')],_0xfc40cd[_0xecf4('0x3b')])&&_0xfc40cd[_0xecf4('0x3c')]&&!_0xfc40cd[_0xecf4('0x3d')]){_0x1995a7[_0xfc40cd['nameField'][_0xecf4('0x3e')]()]=_0xfc40cd[_0xecf4('0x3f')][_0xecf4('0x40')]();}else if(_[_0xecf4('0x38')](['string','picklist'],_0xfc40cd[_0xecf4('0x3b')])&&_0xfc40cd[_0xecf4('0x41')]&&_0xfc40cd[_0xecf4('0x3d')]){_0x1995a7[_0xecf4('0x42')][_0xecf4('0x43')]({'id':_0xfc40cd[_0xecf4('0x41')],'value':_0xfc40cd[_0xecf4('0x3f')][_0xecf4('0x40')]()});}else if(_0xfc40cd[_0xecf4('0x3b')]===_0xecf4('0x44')&&_0xfc40cd[_0xecf4('0x45')]&&_0xfc40cd[_0xecf4('0x41')]&&_0xfc40cd['customField']){_0x11eb5a[_0xfc40cd[_0xecf4('0x45')]]&&_0x1995a7[_0xecf4('0x42')][_0xecf4('0x43')]({'id':_0xfc40cd[_0xecf4('0x41')],'value':_0x11eb5a[_0xfc40cd[_0xecf4('0x45')]]['toString']()});}else if(_0xfc40cd['type']===_0xecf4('0x46')&&_0xfc40cd['Variable']&&_0xfc40cd[_0xecf4('0x47')][_0xecf4('0x10')]&&_0xfc40cd[_0xecf4('0x41')]&&_0xfc40cd[_0xecf4('0x3d')]){_0x11eb5a[_0xfc40cd[_0xecf4('0x47')][_0xecf4('0x10')][_0xecf4('0x3e')]()]&&_0x1995a7['custom_fields'][_0xecf4('0x43')]({'id':_0xfc40cd[_0xecf4('0x41')],'value':_0x11eb5a[_0xfc40cd['Variable'][_0xecf4('0x10')]['toLowerCase']()]['toString']()});}});}return _0x1995a7;}exports[_0xecf4('0x48')]=function(_0x2e9b94,_0x9df79a,_0x23f5bd,_0x107e52,_0x13d582,_0x39793d){var _0x1a5dbb,_0x20eeee;_0x39793d[_0xecf4('0xd')]=intUtil['stripTrailingSlash'](_0x39793d[_0xecf4('0xd')]);_0x39793d[_0xecf4('0x49')]=intUtil[_0xecf4('0x4a')](_0x39793d['serverUrl']);if(_0x13d582&&_0x13d582[_0xecf4('0x4b')]){logger[_0xecf4('0xb')]('[QUEUE]',_0xecf4('0x4c'));_0x9df79a[_0xecf4('0x4d')]=util['format'](_0xecf4('0x4e'),_0x39793d[_0xecf4('0x49')],_0x9df79a[_0xecf4('0x4f')],md5(_0x9df79a['uniqueid']));}else{_0x9df79a[_0xecf4('0x4d')]='';}headers[_0xecf4('0x50')]=getAuth(_0x39793d);return getUser(_0x39793d,_0x107e52[_0xecf4('0x51')])[_0xecf4('0x14')](function(_0x1dfc3e){_0x1a5dbb=_0x1dfc3e;logger[_0xecf4('0xb')](_0xecf4('0x52'),_0x1a5dbb['id']);return getEndUser(_0x39793d,_0x9df79a[_0xecf4('0x53')],_0x9df79a[_0xecf4('0x54')]);})[_0xecf4('0x14')](function(_0x822e9f){_0x20eeee=_0x822e9f;logger[_0xecf4('0xb')](_0xecf4('0x55'),_0x20eeee['id']);return getTicket(_0x39793d,_0x1a5dbb,_0x20eeee,_0x23f5bd,_0x9df79a);})[_0xecf4('0x14')](function(_0x55c0b8){if(_0x55c0b8){logger[_0xecf4('0xb')]('The\x20Ticket\x20ID\x20is:',_0x55c0b8['id']);switch(_0x39793d[_0xecf4('0x3b')]){case _0xecf4('0x56'):logger['info'](_0xecf4('0x57'),_0xecf4('0x58'));return request({'uri':util[_0xecf4('0x19')](_0xecf4('0x59'),_0x39793d['remoteUri'],_0x1a5dbb['id'],_0x55c0b8['id']),'method':_0xecf4('0x29')});case'newTab':logger[_0xecf4('0xb')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xecf4('0x19')](_0xecf4('0x5a'),_0x107e52[_0xecf4('0x10')]),_0xecf4('0x5b'),{'uri':util[_0xecf4('0x19')](_0xecf4('0x5c'),_0x39793d[_0xecf4('0xd')][_0xecf4('0x5d')](_0xecf4('0x5e'),''),_0x55c0b8['id'])});break;default:logger['error'](_0xecf4('0x57'),_0xecf4('0x5f'));}}})[_0xecf4('0x60')](function(_0x89639f){logger[_0xecf4('0x61')]('[QUEUE]\x20Error\x20running\x20Zendesk\x20integration',util[_0xecf4('0x62')](_0x89639f,{'showHidden':!![],'depth':null}));});};exports['outbound']=function(_0x5791be,_0x3804b1,_0x87be77,_0x728479,_0xab95e1,_0x2731b6,_0x372fa7){var _0x4fc242,_0xea3c03;_0x2731b6[_0xecf4('0xd')]=intUtil['stripTrailingSlash'](_0x2731b6[_0xecf4('0xd')]);_0x2731b6[_0xecf4('0x49')]=intUtil['stripTrailingSlash'](_0x2731b6['serverUrl']);if(_0x372fa7&&_0x372fa7['recordingFormat']&&_0x372fa7['recordingFormat']!==_0xecf4('0x63')){logger[_0xecf4('0xb')](_0xecf4('0x64'),_0xecf4('0x4c'));_0x3804b1[_0xecf4('0x4d')]=util[_0xecf4('0x19')](_0xecf4('0x4e'),_0x2731b6[_0xecf4('0x49')],_0x3804b1[_0xecf4('0x4f')],md5(_0x3804b1[_0xecf4('0x4f')]));}headers[_0xecf4('0x50')]=getAuth(_0x2731b6);return getUser(_0x2731b6,_0x728479[_0xecf4('0x51')])[_0xecf4('0x14')](function(_0x59e353){_0x4fc242=_0x59e353;logger[_0xecf4('0xb')](_0xecf4('0x52'),_0x4fc242['id']);return getEndUser(_0x2731b6,_0x3804b1['destcalleridname'],_0x3804b1[_0xecf4('0x65')]);})[_0xecf4('0x14')](function(_0x2313ea){_0xea3c03=_0x2313ea;logger['info']('The\x20Enduser\x20ID\x20is:',_0xea3c03['id']);return getTicket(_0x2731b6,_0x4fc242,_0xea3c03,_0x87be77,_0x3804b1);})['then'](function(_0x4b9c3e){if(_0x4b9c3e){logger['info']('The\x20Ticket\x20ID\x20is:',_0x4b9c3e['id']);switch(_0x2731b6[_0xecf4('0x3b')]){case _0xecf4('0x56'):logger[_0xecf4('0xb')]('[OUTBOUND]',_0xecf4('0x58'));return request({'uri':util[_0xecf4('0x19')](_0xecf4('0x59'),_0x2731b6['remoteUri'],_0x4fc242['id'],_0x4b9c3e['id']),'method':_0xecf4('0x29')});case _0xecf4('0x66'):logger[_0xecf4('0xb')](_0xecf4('0x64'),_0xecf4('0x67'));emit(util['format'](_0xecf4('0x5a'),_0x728479[_0xecf4('0x10')]),_0xecf4('0x5b'),{'uri':util[_0xecf4('0x19')](_0xecf4('0x5c'),_0x2731b6['remoteUri'][_0xecf4('0x5d')](_0xecf4('0x5e'),''),_0x4b9c3e['id'])});break;default:logger[_0xecf4('0x61')](_0xecf4('0x64'),_0xecf4('0x5f'));}}})['catch'](function(_0x1bb64b){logger[_0xecf4('0x61')]('[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration',util['inspect'](_0x1bb64b,{'showHidden':!![],'depth':null}));});};exports[_0xecf4('0x68')]=function(_0x2faace,_0x532f7c,_0x5c8b22,_0x21da9f,_0xcf47cb,_0x286289){var _0x488589,_0x4ee330;_0x286289[_0xecf4('0xd')]=intUtil[_0xecf4('0x4a')](_0x286289['remoteUri']);_0x286289[_0xecf4('0x49')]=intUtil['stripTrailingSlash'](_0x286289[_0xecf4('0x49')]);if(_0xcf47cb&&_0xcf47cb[_0xecf4('0x4b')]){logger[_0xecf4('0xb')]('['+_0x532f7c['lastevent']['toUpperCase']()+']',_0xecf4('0x4c'));_0x532f7c['recordingURL']=util[_0xecf4('0x19')](_0xecf4('0x4e'),_0x286289[_0xecf4('0x49')],_0x532f7c[_0xecf4('0x4f')],md5(_0x532f7c['uniqueid']));}else{_0x532f7c[_0xecf4('0x4d')]='';}headers['Authorization']=getAuth(_0x286289);return getUser(_0x286289)['then'](function(_0x44115d){_0x488589=_0x44115d;logger['info']('The\x20User\x20ID\x20is:',_0x488589['id']);return getEndUser(_0x286289,_0x532f7c[_0xecf4('0x53')],_0x532f7c['calleridnum']);})[_0xecf4('0x14')](function(_0x57ea4c){_0x4ee330=_0x57ea4c;logger[_0xecf4('0xb')]('The\x20Enduser\x20ID\x20is:',_0x4ee330['id']);return getTicket(_0x286289,_0x488589,_0x4ee330,_0x5c8b22,_0x532f7c);})['then'](function(_0x340db2){if(_0x340db2){logger['info'](_0xecf4('0x69'),_0x340db2['id']);}})[_0xecf4('0x60')](function(_0x1f7e5d){logger['error']('['+_0x532f7c[_0xecf4('0x6a')][_0xecf4('0x6b')]()+']'+_0xecf4('0x6c'),util[_0xecf4('0x62')](_0x1f7e5d,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
git://repos.xcallymotion.com / motion2.git / blobdiff